Open availability, $20.00/hour + tips Job Summary The Host/Hostess is responsible for supporting the seamless running of the reception department by always providing the highest standards of customer care. Assisting in running the day-to-day tasks of a high volume and energetic contemporary restaurant. Is energetic, hardworking, and self-motivated. Has a keen interest in the hospitality industry, and a love of quality service and passion for food. Essential Job Functions Job Activities Customer Service Checks in customers, matching with bookings and accepting chance customers if tables are available. Supplies customers with requested information regarding restaurant facilities, customer telephones and taxis. Shows customers to their tables and passes responsibility to floor staff. Passes messages to diners. Works with restaurant staff to create a positive dining experience for guests. Greets customers and answers all questions. Alerts team members when tables need attention if they are not present assists them in helping with their tables. Has knowledge of the menu, with the ability to make suggestions. Ensures tables are enjoying their meals and takes action to correct any problems. Collects payments from tables. Department Responsibilities Checks reservations system for any VIPs, or special requirements for the day. Performs relay duties in the restaurant. Accepts table changes from supervisors & managers. Processes new bookings, amending and canceling bookings as required. Ensures that the reception area is always kept clean and tidy. Communicates all problems and ideas for improvement to management. Communicates and works together with coworkers as a team. Arrives at work for scheduled shifts and is punctual, always following company absence, lateness procedure if unable to do so. Follows management's instructions and suggestions. Attends meetings / training sessions as required by the management team. Cleans tables and removes dishes after the customer leaves, or as needed. Carries loads of soiled dirty dishes to the dishwasher to be cleaned. Ensures availability of clean dishes, flatware, glasses, straws, napkins, and other dining materials. Resets tables when customer leaves for next customer party. Can remain focused and on-task. Sweeps and mops floors, even if items are broken or spilled. III. Additional Duties Performs other job-related duties as directed. Works as a team player always and is prepared to be flexible to ensure that operations are always as efficient and profitable as possible. Personal Competencies These describe the behavior you will need to demonstrate to carry out your job effectively: Maintains a high customer awareness by approaching your job with the customers always in mind. Is financially aware of costs involved in the operations and are responsible to control costs. Is motivated and committed to your personal development, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve your personal performance Is adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities. Maintains high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues Ensures that the quantity of work is sufficiently productive under the normal business levels. IV. Education, Experience and Skill Requirements High School Diploma Good communication and organizational skills. Ability to handle stressful situations and be able to prevent and/or handle emergency situations. A cheerful, positive attitude when working with a variety of people, and be able to work well under pressure. Responsible, neat, and clean in appearance. Strong communication skills with supervisors and team members. Must be able to read, write and speak English.
May 07, 2024
Full time
Open availability, $20.00/hour + tips Job Summary The Host/Hostess is responsible for supporting the seamless running of the reception department by always providing the highest standards of customer care. Assisting in running the day-to-day tasks of a high volume and energetic contemporary restaurant. Is energetic, hardworking, and self-motivated. Has a keen interest in the hospitality industry, and a love of quality service and passion for food. Essential Job Functions Job Activities Customer Service Checks in customers, matching with bookings and accepting chance customers if tables are available. Supplies customers with requested information regarding restaurant facilities, customer telephones and taxis. Shows customers to their tables and passes responsibility to floor staff. Passes messages to diners. Works with restaurant staff to create a positive dining experience for guests. Greets customers and answers all questions. Alerts team members when tables need attention if they are not present assists them in helping with their tables. Has knowledge of the menu, with the ability to make suggestions. Ensures tables are enjoying their meals and takes action to correct any problems. Collects payments from tables. Department Responsibilities Checks reservations system for any VIPs, or special requirements for the day. Performs relay duties in the restaurant. Accepts table changes from supervisors & managers. Processes new bookings, amending and canceling bookings as required. Ensures that the reception area is always kept clean and tidy. Communicates all problems and ideas for improvement to management. Communicates and works together with coworkers as a team. Arrives at work for scheduled shifts and is punctual, always following company absence, lateness procedure if unable to do so. Follows management's instructions and suggestions. Attends meetings / training sessions as required by the management team. Cleans tables and removes dishes after the customer leaves, or as needed. Carries loads of soiled dirty dishes to the dishwasher to be cleaned. Ensures availability of clean dishes, flatware, glasses, straws, napkins, and other dining materials. Resets tables when customer leaves for next customer party. Can remain focused and on-task. Sweeps and mops floors, even if items are broken or spilled. III. Additional Duties Performs other job-related duties as directed. Works as a team player always and is prepared to be flexible to ensure that operations are always as efficient and profitable as possible. Personal Competencies These describe the behavior you will need to demonstrate to carry out your job effectively: Maintains a high customer awareness by approaching your job with the customers always in mind. Is financially aware of costs involved in the operations and are responsible to control costs. Is motivated and committed to your personal development, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve your personal performance Is adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities. Maintains high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues Ensures that the quantity of work is sufficiently productive under the normal business levels. IV. Education, Experience and Skill Requirements High School Diploma Good communication and organizational skills. Ability to handle stressful situations and be able to prevent and/or handle emergency situations. A cheerful, positive attitude when working with a variety of people, and be able to work well under pressure. Responsible, neat, and clean in appearance. Strong communication skills with supervisors and team members. Must be able to read, write and speak English.
ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Immediately greets and seats guests with a smile and initiates the execution of the 'great service experience'. Responsible for seating and rotating lines while recognizing and developing rapport with our VIP's and AEP's. Performs 'satisfaction checks' when not seating guests. Oversees duties performed by the Restaurant Service Personnel to ensure fast and efficient turnaround of tables. Entertains guests and creates a fun-filled environment by circulating throughout public areas of the facility as assigned. Maintains knowledge of all menu items and other pertinent information regarding the outlet. Promotes Harrah's and acts in a professional and courteous manner. Exhibits a positive, outgoing personality. Performs 'station' and 'side work' checks, voids checks as directed by policy and assists with administrative duties as assigned. On occasion, may perform non-union restaurant duties as assigned. Able to stand for long periods of time. Must have ability to read and write English. Performs all related and compatible duties as assigned. EDUCATION/SKILLS/EXPERIENCE: High school diploma or equivalent. Entertainment background or restaurant experience a plus. Outstanding public relations skills and outgoing personality. Knowledge of MICROS system preferred. Typing and adding machine skills. Prior experience as cashier preferably in hospitality industry. Mathematical abilities: addition, subtraction, multiplication, and division; ability to make change for guests. DISCLAIMER: 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).'
May 07, 2024
Full time
ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Immediately greets and seats guests with a smile and initiates the execution of the 'great service experience'. Responsible for seating and rotating lines while recognizing and developing rapport with our VIP's and AEP's. Performs 'satisfaction checks' when not seating guests. Oversees duties performed by the Restaurant Service Personnel to ensure fast and efficient turnaround of tables. Entertains guests and creates a fun-filled environment by circulating throughout public areas of the facility as assigned. Maintains knowledge of all menu items and other pertinent information regarding the outlet. Promotes Harrah's and acts in a professional and courteous manner. Exhibits a positive, outgoing personality. Performs 'station' and 'side work' checks, voids checks as directed by policy and assists with administrative duties as assigned. On occasion, may perform non-union restaurant duties as assigned. Able to stand for long periods of time. Must have ability to read and write English. Performs all related and compatible duties as assigned. EDUCATION/SKILLS/EXPERIENCE: High school diploma or equivalent. Entertainment background or restaurant experience a plus. Outstanding public relations skills and outgoing personality. Knowledge of MICROS system preferred. Typing and adding machine skills. Prior experience as cashier preferably in hospitality industry. Mathematical abilities: addition, subtraction, multiplication, and division; ability to make change for guests. DISCLAIMER: 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).'
ESSENTIAL JOB FUNCTIONS: Establish and maintain positive customer relationships with VIP players Identifies, attracts, and maintains close ties with targeted Asian guests through personal contact, by phone and in person. Effectively use phone-calls, emails, text messages, and written correspondence to keep contact with players to invite to various on and off-property events Consistently exceed the needs of guests by booking hotel, event, show, transportation, and dining reservations Positively promote property and company-wide promotions, events, and amenities to guests Issue complimentaries or other offers to guests while using discretion based on play and property guidelines Maintain confidentiality of both customer and company information Strive to achieve and exceed bench-mark goals/objectives set by management Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams Increase guest database by building loyalty among valued VIP customers by networking and receiving referrals on new potential players. Assist special events during VIP events Fully complies with all applicable rules, regulations, laws and policies, Code of Commitment and conducts themselves with highest levels of integrity and honesty on and off property. Assist players with opening or increasing credit lines on property or within the brand Provide information to property leadership related to guest feedback, suggestions, concerns, or issues QUALIFICATIONS: Minimum three years experience casino/hotel, customer service, host or other marketing experience required High school diploma required (College degree or equivalent experience preferred). Must be able to sit, stand or walk for long periods of time Must be able to work in an environment containing second hand smoke, dust, loud noises and bright lights. Must be able to work varied shifts, weekends and holidays as needed. Must be available to travel. Must be able to respond calmly and make rational decisions, when handling guest conflicts Must be able to operate a computer and other necessary office equipment. Must be able to obtain and maintain a Mississippi gaming license Must be able to effectively manage time and perform multiple tasks simultaneously. Must have excellent customer service skills and networking abilities . Must present a professional appearance at all times. Must have excellent oral and written communication skills.
May 07, 2024
Full time
ESSENTIAL JOB FUNCTIONS: Establish and maintain positive customer relationships with VIP players Identifies, attracts, and maintains close ties with targeted Asian guests through personal contact, by phone and in person. Effectively use phone-calls, emails, text messages, and written correspondence to keep contact with players to invite to various on and off-property events Consistently exceed the needs of guests by booking hotel, event, show, transportation, and dining reservations Positively promote property and company-wide promotions, events, and amenities to guests Issue complimentaries or other offers to guests while using discretion based on play and property guidelines Maintain confidentiality of both customer and company information Strive to achieve and exceed bench-mark goals/objectives set by management Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams Increase guest database by building loyalty among valued VIP customers by networking and receiving referrals on new potential players. Assist special events during VIP events Fully complies with all applicable rules, regulations, laws and policies, Code of Commitment and conducts themselves with highest levels of integrity and honesty on and off property. Assist players with opening or increasing credit lines on property or within the brand Provide information to property leadership related to guest feedback, suggestions, concerns, or issues QUALIFICATIONS: Minimum three years experience casino/hotel, customer service, host or other marketing experience required High school diploma required (College degree or equivalent experience preferred). Must be able to sit, stand or walk for long periods of time Must be able to work in an environment containing second hand smoke, dust, loud noises and bright lights. Must be able to work varied shifts, weekends and holidays as needed. Must be available to travel. Must be able to respond calmly and make rational decisions, when handling guest conflicts Must be able to operate a computer and other necessary office equipment. Must be able to obtain and maintain a Mississippi gaming license Must be able to effectively manage time and perform multiple tasks simultaneously. Must have excellent customer service skills and networking abilities . Must present a professional appearance at all times. Must have excellent oral and written communication skills.
JOB SUMMARY:Welcomes and seats guests and receives andrecords payment of restaurant guest checks. KEY JOB FUNCTIONS:Greetsrestaurant guests in a friendly and courteous manner.Arrangesfor prompt seating of guests in order of arrival or availability of seatingaccommodations.Quotesaccurate waiting times, and seats guests when tables are available.Assistsin identifying casino comps, hotel and VIP guests for seating; communicateswith comp authorizer (signer) regarding any comp charges by the compee.Maintainscleanliness of menus.Familiarizesself with hotel/casino so that accurate directions can be given to guests whoinquire.Acceptsresponsibility for cash register bankroll, all cash received, charge card andcomplimentary receipts.Maintainsthe appropriate supplies needed for the proper performance of duties.Preparesmultiple reports.Respondsto telephone calls.Usescomputerized cash register. Records and pays out tips to Wait Staff when the tipsare charged to credit cards and guest rooms. Qualifications:EDUCATION and/or EXPERIENCE: High School graduate or equivalent preferredPrevious experience as a cashier and/or host preferred Previous experience with accounting or heavy math preferred QUALIFICATIONS:Literate and fluent in EnglishAbove average communication and guest service skillsAccuracy in the handling of moneyLegible handwritingAbility to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and proceduresPHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:Finger dexterity to use a computerized cash registerAbility to use repetitive motionAbility to grasp, hold, reach, bend, squat, push-pull, occasional use of a step stool, have hand-eye coordinationAbility to constantly walk and stand during shiftMobility to move quickly and easily throughout the restaurant and kitchen areas Ability to hear and seePositions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
May 06, 2024
Full time
JOB SUMMARY:Welcomes and seats guests and receives andrecords payment of restaurant guest checks. KEY JOB FUNCTIONS:Greetsrestaurant guests in a friendly and courteous manner.Arrangesfor prompt seating of guests in order of arrival or availability of seatingaccommodations.Quotesaccurate waiting times, and seats guests when tables are available.Assistsin identifying casino comps, hotel and VIP guests for seating; communicateswith comp authorizer (signer) regarding any comp charges by the compee.Maintainscleanliness of menus.Familiarizesself with hotel/casino so that accurate directions can be given to guests whoinquire.Acceptsresponsibility for cash register bankroll, all cash received, charge card andcomplimentary receipts.Maintainsthe appropriate supplies needed for the proper performance of duties.Preparesmultiple reports.Respondsto telephone calls.Usescomputerized cash register. Records and pays out tips to Wait Staff when the tipsare charged to credit cards and guest rooms. Qualifications:EDUCATION and/or EXPERIENCE: High School graduate or equivalent preferredPrevious experience as a cashier and/or host preferred Previous experience with accounting or heavy math preferred QUALIFICATIONS:Literate and fluent in EnglishAbove average communication and guest service skillsAccuracy in the handling of moneyLegible handwritingAbility to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and proceduresPHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:Finger dexterity to use a computerized cash registerAbility to use repetitive motionAbility to grasp, hold, reach, bend, squat, push-pull, occasional use of a step stool, have hand-eye coordinationAbility to constantly walk and stand during shiftMobility to move quickly and easily throughout the restaurant and kitchen areas Ability to hear and seePositions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
JOB SUMMARY: Drives revenue by recruiting, managing and developing a book of VIP patrons. Must be 21 years or older and fluent in the Chinese lanagage. ESSENTIAL JOB FUNCTIONS: Relays and amplifies the benefits of Caesars Rewards membership and associated amenities Establishes and maintains the good will of VIP patrons through personal interaction Represents Horseshoe Baltimore at on-property and off-property events. Drives incremental income through booked trips and increased patron loyalty Extends invitations and books patrons for special events Books patron travel and hotel to Caesars Entertainment locations Analyzes patron account data to make strong business decisions for extending comps, event invitations and incentives to drive business Conveys terms of loyalty program and incentives to current and future patrons Serve as Caesars Entertainment Brand Ambassador Partners and develops trusted relationships with other departments and team membersEDUCATION AND EXPERIENCE: Bachelor's Degree or comparable experience preferred Minimum of 5 years in gaming, marketing, entertainment or public relations Proven customer service and telemarketing experience QUALIFICATIONS: Fluent in speaking and writing Chinese (Mandarin & Cantonese) Able to translate scripts and marketing materials in Chinese (Mandarin & Cantonese) Knowledge and understanding of Chinese culture, customs and traditions Thrives and excels in being a member of a high-performance team Mastery in making patrons feel special / Family Style Service Excellent English-language writing and verbal communication skills Excellent personal and mass email writing skills Excellent phone, text and telemarketing skills Computer literate and proficient keyboard typing skills Ability to quickly grasp and use computer apps, programs and databases Comfortable with managing administrative responsibilities Ability to adapt in an ever-changing work environment Proven account management analytical skills Ability to develop work strategies and manage multiple job responsibilities Proven ability to solve guest issues with integrity and professionalism especially when dealing with high pressure circumstances Must possess strong relationship building skills and demonstrate the ability to influence and partner with all internal departments Must be able to work flexible hours including weekends / holidays and accommodate last minute schedule changes Must be able to work outside of scheduled work hours and be on call 24/7 Ability to manage confidential and sensitive information. Serve as a role model to other Caesars Entertainment Team Members and as a citizen of the community Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL & ENVIRONMENTAL REQUIREMENTS: Must be able to sit, stand or walk for long periods of time (4 hours) Must be able to move in and around on the casino floor quickly Visual and auditory range must include immediate environment Must be able to operate necessary office equipment (printers, computers, etc.) Must have the ability to push, pull, reach, bend, twist, stoop, lift and kneel Must be able to work in a noisy environment and may be exposed to guests who use tobacco products Must maintain clean appearance and dress in professional business attire (Formalapparel, costuming or company issued branded clothing will be required from time totime.)
May 06, 2024
Full time
JOB SUMMARY: Drives revenue by recruiting, managing and developing a book of VIP patrons. Must be 21 years or older and fluent in the Chinese lanagage. ESSENTIAL JOB FUNCTIONS: Relays and amplifies the benefits of Caesars Rewards membership and associated amenities Establishes and maintains the good will of VIP patrons through personal interaction Represents Horseshoe Baltimore at on-property and off-property events. Drives incremental income through booked trips and increased patron loyalty Extends invitations and books patrons for special events Books patron travel and hotel to Caesars Entertainment locations Analyzes patron account data to make strong business decisions for extending comps, event invitations and incentives to drive business Conveys terms of loyalty program and incentives to current and future patrons Serve as Caesars Entertainment Brand Ambassador Partners and develops trusted relationships with other departments and team membersEDUCATION AND EXPERIENCE: Bachelor's Degree or comparable experience preferred Minimum of 5 years in gaming, marketing, entertainment or public relations Proven customer service and telemarketing experience QUALIFICATIONS: Fluent in speaking and writing Chinese (Mandarin & Cantonese) Able to translate scripts and marketing materials in Chinese (Mandarin & Cantonese) Knowledge and understanding of Chinese culture, customs and traditions Thrives and excels in being a member of a high-performance team Mastery in making patrons feel special / Family Style Service Excellent English-language writing and verbal communication skills Excellent personal and mass email writing skills Excellent phone, text and telemarketing skills Computer literate and proficient keyboard typing skills Ability to quickly grasp and use computer apps, programs and databases Comfortable with managing administrative responsibilities Ability to adapt in an ever-changing work environment Proven account management analytical skills Ability to develop work strategies and manage multiple job responsibilities Proven ability to solve guest issues with integrity and professionalism especially when dealing with high pressure circumstances Must possess strong relationship building skills and demonstrate the ability to influence and partner with all internal departments Must be able to work flexible hours including weekends / holidays and accommodate last minute schedule changes Must be able to work outside of scheduled work hours and be on call 24/7 Ability to manage confidential and sensitive information. Serve as a role model to other Caesars Entertainment Team Members and as a citizen of the community Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL & ENVIRONMENTAL REQUIREMENTS: Must be able to sit, stand or walk for long periods of time (4 hours) Must be able to move in and around on the casino floor quickly Visual and auditory range must include immediate environment Must be able to operate necessary office equipment (printers, computers, etc.) Must have the ability to push, pull, reach, bend, twist, stoop, lift and kneel Must be able to work in a noisy environment and may be exposed to guests who use tobacco products Must maintain clean appearance and dress in professional business attire (Formalapparel, costuming or company issued branded clothing will be required from time totime.)
JOB SUMMARY: Handles the repair of entertainers costumes and assists entertainers in costume changes and hospitality. Provides support for the Outdoor Concert serie KEY JOB FUNCTIONS : Manually repairs costumes for entertainers with sewing needle and thread. Assists entertainers in costume changes. Uses sewing machine, iron and steamer Arranges dry cleaning or laundry for the entertainer. Uses the computer on Harrah s system to order from the warehouse and room service. Stays in contact with contract coordinators and tour managers to discuss hospitality riders and do any necessary shopping. If needed, to change flight and limo schedules, print boarding passes and set lists for the concert. Arranges and handles meet and greet with the entertainer, VIP hosts and guests and sometimes with security. Arrange special occasions backstage like birthdays or other surprises. Oversees the entertainers green room with hospitality and their guests. Order and serve dinners if requested. Assures SSR is cleared after the show to re-open as the night club. Oversees all dressing rooms at SSR including Peek dancers and beverage servers. Responsible for maintenance of dressing rooms and repairs as well for Harvey s Cabaret Improv and Harrah s Center Stage. Stores and takes care of all Harrah s owned costumes. Outdoor Concert Series: Arranges black and white towel delivery for dressing room trailers and stage Outdoor Concert Series: Launders black towels and returns to SSR Outdoor Concert Series: Provides costume ironing/steaming when needed, assures the dressing rooms are up-to-date Outdoor Concert Series: Assists with Meet & Greets and Fan Package Outdoor Concert Series: Provides support for the Summer Concert Backstage Specialist EDUCATION and/or EXPERIENCE: High school diploma or equivalent Previous experience as a Dressing Room Attendant preferred QUALIFICATIONS: Must be able to speak, read, write, and understand English Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated busine Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedure PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Auditory range must include near and far distances. Visual field must include near and far distances. Ability to stand/walk for 8 hours. Mobility to move quickly through the property Ability to work rapidly under pressure Ability to lift costumes weighing up to 20 lbs. Ability to frequently tolerate high noise level Ability to work in a dark environment May be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world s most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars, Harrah s, Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, Create the Extraordinary . Our vision, Create spectacular worlds. That immerse, inspire and connect you. We don t perform magic; we create it with excellence. WeAreCaesars . If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
May 06, 2024
Full time
JOB SUMMARY: Handles the repair of entertainers costumes and assists entertainers in costume changes and hospitality. Provides support for the Outdoor Concert serie KEY JOB FUNCTIONS : Manually repairs costumes for entertainers with sewing needle and thread. Assists entertainers in costume changes. Uses sewing machine, iron and steamer Arranges dry cleaning or laundry for the entertainer. Uses the computer on Harrah s system to order from the warehouse and room service. Stays in contact with contract coordinators and tour managers to discuss hospitality riders and do any necessary shopping. If needed, to change flight and limo schedules, print boarding passes and set lists for the concert. Arranges and handles meet and greet with the entertainer, VIP hosts and guests and sometimes with security. Arrange special occasions backstage like birthdays or other surprises. Oversees the entertainers green room with hospitality and their guests. Order and serve dinners if requested. Assures SSR is cleared after the show to re-open as the night club. Oversees all dressing rooms at SSR including Peek dancers and beverage servers. Responsible for maintenance of dressing rooms and repairs as well for Harvey s Cabaret Improv and Harrah s Center Stage. Stores and takes care of all Harrah s owned costumes. Outdoor Concert Series: Arranges black and white towel delivery for dressing room trailers and stage Outdoor Concert Series: Launders black towels and returns to SSR Outdoor Concert Series: Provides costume ironing/steaming when needed, assures the dressing rooms are up-to-date Outdoor Concert Series: Assists with Meet & Greets and Fan Package Outdoor Concert Series: Provides support for the Summer Concert Backstage Specialist EDUCATION and/or EXPERIENCE: High school diploma or equivalent Previous experience as a Dressing Room Attendant preferred QUALIFICATIONS: Must be able to speak, read, write, and understand English Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated busine Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedure PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Auditory range must include near and far distances. Visual field must include near and far distances. Ability to stand/walk for 8 hours. Mobility to move quickly through the property Ability to work rapidly under pressure Ability to lift costumes weighing up to 20 lbs. Ability to frequently tolerate high noise level Ability to work in a dark environment May be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world s most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars, Harrah s, Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, Create the Extraordinary . Our vision, Create spectacular worlds. That immerse, inspire and connect you. We don t perform magic; we create it with excellence. WeAreCaesars . If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
Job Description The Encore Boston Harbor Poker Floor Person is responsible for providing front line guest service in the poker area. This includes serving as a host and cashier for poker guests, assisting guests with various needs, and supporting efforts to promote poker play. Key responsibility is to provide outstanding guest service and contribute to positive guest experience. JOB RESPONSIBILITIES: Adheres to all Encore Boston Harbor core values and property and department standards are implemented and applied. Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. Verifies that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department. Delivers and maintains a maximum level of service. Contributes to company-wide communication and best practices. Keeps informed of all new developments within the department. Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. Greets and welcomes customers as they enter the Poker area. Maintains a change bank to provide services for guests, including making change, and helping guests expedite transactions. Promotes exemplary guest service by demonstrating full knowledge of game in play, special events/activities, casino promotions and operation information. Supports close floor surveillance over assigned area in order to detect any irregularities on the part of players or established procedures. Assists guest needs by communication with customer service/beverage, transportation, VIP, etc. Works with safety as a priority, and follows department and company safety standards. Maintains relevant knowledge of industry through continuing education and training. Performs any other job-related duties as assigned.
May 01, 2024
Full time
Job Description The Encore Boston Harbor Poker Floor Person is responsible for providing front line guest service in the poker area. This includes serving as a host and cashier for poker guests, assisting guests with various needs, and supporting efforts to promote poker play. Key responsibility is to provide outstanding guest service and contribute to positive guest experience. JOB RESPONSIBILITIES: Adheres to all Encore Boston Harbor core values and property and department standards are implemented and applied. Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. Verifies that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department. Delivers and maintains a maximum level of service. Contributes to company-wide communication and best practices. Keeps informed of all new developments within the department. Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. Greets and welcomes customers as they enter the Poker area. Maintains a change bank to provide services for guests, including making change, and helping guests expedite transactions. Promotes exemplary guest service by demonstrating full knowledge of game in play, special events/activities, casino promotions and operation information. Supports close floor surveillance over assigned area in order to detect any irregularities on the part of players or established procedures. Assists guest needs by communication with customer service/beverage, transportation, VIP, etc. Works with safety as a priority, and follows department and company safety standards. Maintains relevant knowledge of industry through continuing education and training. Performs any other job-related duties as assigned.
Fotografiska Anything but an ordinary museum, in 2010 Fotografiska was founded in Stockholm and in late 2019 opened its outpost in a treasured, historic landmark building in NYC's Flatiron District. The iconic NYC and Stockholm locations are complemented by expansion in Tallinn, and the recently opened Shanghai and Berlin Museums. Fotografiska's goals are simple: to inspire a more conscious world through the power of photography, to bring people together, raise awareness and create positive change. The Museum showcases the greatest photographers, whether they are emerging artists or already established internationally. Verōnika Fotografiska New York A gracious bohemian throwback to the 1970s - 80s era of storytelling, art, photography, and rock 'n roll. On the expanse of the second floor of Fotografiska New York, climb the grandiose staircase and enter a hidden den brought alive with layers of velvet, burning candles, greenery, and music. Bar Verōnika is the enclave to enjoy a martini and crispy oyster bite in the salon, before dining in the restaurant. Beyond the Bar, lies Verōnika, an elegant brasserie paying homage to traditional restaurant theatre, with an eye for fresh and innovative dishes crafted with a light touch. A blend of high flavor table side service, sustainably sourced ingredients, and a third act of sweet indulgence. A clear and concise by-the-glass list marries with old and new world method wines by the bottle, magnum, and jeroboam. The Role The Verōnika Restaurant Manager role requires the planning and coordinating of all day-to-day activities required to run a large-scale, world-class restaurant operation at Fotografiska New York. Directly reporting into the Verōnika General Manager with a dotted line to the Fotografiska General Manager, it is the responsibility of the Restaurant Manager to lead a front-facing operation, produce excellent results, and deliver exceptional service to our Members and Guests. The Restaurant Manager will assist in driving a multi-million-dollar revenue channel for Fotografiska, executing a seamless and exceptional hospitality experience with professional resolution of all service issues; they represent Verōnika and Fotografiska with hospitality and generosity in every interaction. Requirements 6+ years acting as a Restaurant Manager or similar role in luxury hospitality, food + beverage, or bar environments. Hold responsibility for long range strategic planning for all restaurant elements of our Verōnika F&B program. Manage and oversee daily planning and upkeep of operations to ensure an integrated, efficient, and profitable organization. Build an internal program to support "expect the unexpected" with Member, Guest and VIP moments, whilst educating the teams in discovering ways to 'find the yes' for all in a manner that upholds the integrity of operations. The capacity to work within an ever-changing environment, assisting to develop operating procedures as the business dictates and the willingness to support in other areas as required to maintain the integrity of The Verōnika Restaurant operations. An advocate and ambassador of service excellence that understands the critical role that exceeding and maintaining service expectations plays in the success of building F+B operations. As an ultimate ambassador for the Verōnika brand the Restaurant Manager will ensure customer relations for all Members and Guests are executed to the highest level of service, resolving all customer complaints & correspondence as required. Encompassing several spheres of hospitality - blending service excellence, innovation, creativity and operations the role calls upon but is not limited to: leadership by example, team building and guest rapport, alongside workflow and management of all restaurant operational functions. Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, inventory, and cash control. Read, plan and communicate P&L statements. Detailed daily profile review of all reservations, allocating appropriate tables, arrange the evening table plan, set up the evening staff briefing sheet and flag the General Manager on all noteworthy reservations to ensure the execution on house VIP protocols. As an ultimate ambassador for the Verōnika brand the Restaurant Manager will actively meet with and discuss member experience, connect members with each other when appropriate, respond to member issues and inquiries and establish a culture of communication and curiosity. Pre and post service analysis of the cost effective and efficient allocation of staffing levels per service in relation to daily reservations and or event bookings. Proven leadership and professional development experience with teams of individuals from a variety of departments: Events, Membership, Programming, Operations, Facilities, Marketing & Sales, IT & A/V, etc. Oversee all Management team's implementation of training manuals and materials for Bar & Floor staff across the venue. Assist the Verōnika General Manager with recruitment, the establishment of operating systems and the onboarding and set up of training schedules with new staff. Assist the Veronika General Manager in counting monthly inventory pars of OS&E, Uniforms & Linens and inputting these into Excel and Xtra Chef. Creating an excellent work environment, the ability to bring a diverse group of humans from various experiences, countries, and cultures together centered upon teamwork and mutual respect. Oversee management team's implementation of training manuals and materials for Host, Bar & Floor staff across the venue Ongoing development of team members to ensure detailed product knowledge, growth and professionalism. Effective performance management and discipline of all bar staff. Effective communication during pre-service briefings of information relating to all wine offerings, members, guests, and daily operations. Set the standards of service unique to Verōnika, consistently working to improve the delivery of service, implementing all systems to ensure smooth delivery. Attend and coordinate daily / weekly & monthly operational meetings to ensure effective coordination and cooperation between departments. Implement effective policies to ensure that overall Restaurant, Kitchen and BOH areas cleanliness meets State Health Code Standards, with the expectation of always passing a Grade A. Diversity & Representation: Fotografiska is committed to building and supporting diverse and representative communities, long-term career opportunities and extends Equal Employment Opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. The anticipated annual salary for this position is $80,000 - $90,000 p/y and is experience-based. Fotografiska is committed to equitable and competitive compensation and benefits packages for our team members and will consider many factors when extending offers of employment. Some of the factors we consider may include: the qualifications of individual applicants against the position and business needs, years of relevant experience in role or industry, specific or unique skills, certifications or professional accreditations specific to the role, and the location in which the applicant lives and/or from which they will perform the role. The anticipated range for compensation shared here does not include any other components or benefits that may be available. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family + Caregiver Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Work From Home Free Food & Snacks Wellness Resources
May 01, 2024
Full time
Fotografiska Anything but an ordinary museum, in 2010 Fotografiska was founded in Stockholm and in late 2019 opened its outpost in a treasured, historic landmark building in NYC's Flatiron District. The iconic NYC and Stockholm locations are complemented by expansion in Tallinn, and the recently opened Shanghai and Berlin Museums. Fotografiska's goals are simple: to inspire a more conscious world through the power of photography, to bring people together, raise awareness and create positive change. The Museum showcases the greatest photographers, whether they are emerging artists or already established internationally. Verōnika Fotografiska New York A gracious bohemian throwback to the 1970s - 80s era of storytelling, art, photography, and rock 'n roll. On the expanse of the second floor of Fotografiska New York, climb the grandiose staircase and enter a hidden den brought alive with layers of velvet, burning candles, greenery, and music. Bar Verōnika is the enclave to enjoy a martini and crispy oyster bite in the salon, before dining in the restaurant. Beyond the Bar, lies Verōnika, an elegant brasserie paying homage to traditional restaurant theatre, with an eye for fresh and innovative dishes crafted with a light touch. A blend of high flavor table side service, sustainably sourced ingredients, and a third act of sweet indulgence. A clear and concise by-the-glass list marries with old and new world method wines by the bottle, magnum, and jeroboam. The Role The Verōnika Restaurant Manager role requires the planning and coordinating of all day-to-day activities required to run a large-scale, world-class restaurant operation at Fotografiska New York. Directly reporting into the Verōnika General Manager with a dotted line to the Fotografiska General Manager, it is the responsibility of the Restaurant Manager to lead a front-facing operation, produce excellent results, and deliver exceptional service to our Members and Guests. The Restaurant Manager will assist in driving a multi-million-dollar revenue channel for Fotografiska, executing a seamless and exceptional hospitality experience with professional resolution of all service issues; they represent Verōnika and Fotografiska with hospitality and generosity in every interaction. Requirements 6+ years acting as a Restaurant Manager or similar role in luxury hospitality, food + beverage, or bar environments. Hold responsibility for long range strategic planning for all restaurant elements of our Verōnika F&B program. Manage and oversee daily planning and upkeep of operations to ensure an integrated, efficient, and profitable organization. Build an internal program to support "expect the unexpected" with Member, Guest and VIP moments, whilst educating the teams in discovering ways to 'find the yes' for all in a manner that upholds the integrity of operations. The capacity to work within an ever-changing environment, assisting to develop operating procedures as the business dictates and the willingness to support in other areas as required to maintain the integrity of The Verōnika Restaurant operations. An advocate and ambassador of service excellence that understands the critical role that exceeding and maintaining service expectations plays in the success of building F+B operations. As an ultimate ambassador for the Verōnika brand the Restaurant Manager will ensure customer relations for all Members and Guests are executed to the highest level of service, resolving all customer complaints & correspondence as required. Encompassing several spheres of hospitality - blending service excellence, innovation, creativity and operations the role calls upon but is not limited to: leadership by example, team building and guest rapport, alongside workflow and management of all restaurant operational functions. Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, inventory, and cash control. Read, plan and communicate P&L statements. Detailed daily profile review of all reservations, allocating appropriate tables, arrange the evening table plan, set up the evening staff briefing sheet and flag the General Manager on all noteworthy reservations to ensure the execution on house VIP protocols. As an ultimate ambassador for the Verōnika brand the Restaurant Manager will actively meet with and discuss member experience, connect members with each other when appropriate, respond to member issues and inquiries and establish a culture of communication and curiosity. Pre and post service analysis of the cost effective and efficient allocation of staffing levels per service in relation to daily reservations and or event bookings. Proven leadership and professional development experience with teams of individuals from a variety of departments: Events, Membership, Programming, Operations, Facilities, Marketing & Sales, IT & A/V, etc. Oversee all Management team's implementation of training manuals and materials for Bar & Floor staff across the venue. Assist the Verōnika General Manager with recruitment, the establishment of operating systems and the onboarding and set up of training schedules with new staff. Assist the Veronika General Manager in counting monthly inventory pars of OS&E, Uniforms & Linens and inputting these into Excel and Xtra Chef. Creating an excellent work environment, the ability to bring a diverse group of humans from various experiences, countries, and cultures together centered upon teamwork and mutual respect. Oversee management team's implementation of training manuals and materials for Host, Bar & Floor staff across the venue Ongoing development of team members to ensure detailed product knowledge, growth and professionalism. Effective performance management and discipline of all bar staff. Effective communication during pre-service briefings of information relating to all wine offerings, members, guests, and daily operations. Set the standards of service unique to Verōnika, consistently working to improve the delivery of service, implementing all systems to ensure smooth delivery. Attend and coordinate daily / weekly & monthly operational meetings to ensure effective coordination and cooperation between departments. Implement effective policies to ensure that overall Restaurant, Kitchen and BOH areas cleanliness meets State Health Code Standards, with the expectation of always passing a Grade A. Diversity & Representation: Fotografiska is committed to building and supporting diverse and representative communities, long-term career opportunities and extends Equal Employment Opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. The anticipated annual salary for this position is $80,000 - $90,000 p/y and is experience-based. Fotografiska is committed to equitable and competitive compensation and benefits packages for our team members and will consider many factors when extending offers of employment. Some of the factors we consider may include: the qualifications of individual applicants against the position and business needs, years of relevant experience in role or industry, specific or unique skills, certifications or professional accreditations specific to the role, and the location in which the applicant lives and/or from which they will perform the role. The anticipated range for compensation shared here does not include any other components or benefits that may be available. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family + Caregiver Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Work From Home Free Food & Snacks Wellness Resources
Job Description The Encore Boston Harbor General Manager will manage the daily operations of their designated restaurant. The General Manager is responsible for operating the outlet efficiently within pre-established cost controls; managing, scheduling and training restaurant staff; monitoring staff performance, maintaining the department in accordance with Health Department standards; and ensuring customer satisfaction through application of outlet and Encore service standards. Responsibilities include, but are not limited to: the management of the restaurant strategy and ensuring alignment with overall Encore Boston Harbor strategy; maximizing opportunities for restaurant and company success; maintaining all Encore Standards: and ensuring excellent guest and team member experience. JOB RESPONSIBILITIES: Ensures all Encore Boston Harbor core values and property and restaurant standards are implemented and applied. Manages short-and long-term restaurant goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success. Manages the restaurant performance, and the accuracy, confidentiality, and thoroughness of restaurant policies and procedures; records and reports. Manages the performance of team members under his/her area of responsibility. Monitors all activities of the restaurant to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced. Ensures restaurant delivers and maintains a maximum level of property-wide service and satisfaction. Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the restaurant and with other restaurants as appropriate to ensure property wide communication. Responsible for hiring, performance management, and employee engagement within the restaurant. Provides training opportunities, constructive and positive feedback to team members within area of responsibility. Creates a motivating environment. Keeps informed of all new developments within the restaurant and makes recommendations designed to maximize restaurant and company success. Effectively manages internal and external guest relations, which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate. Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities as an ambassador of the Encore brand. Operates the restaurant efficiently within pre-established cost controls. Establishes restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates Ensure staff are diligent in their opening and closing procedures and that the facility is always correctly prepared. Check environmental elements including sound, lighting and temperatures are always correctly set. Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials, product features and property-wide events. Encourage and motivate staff to provide optimum service during all shifts. Share recommendations and guest comments to the Director of Restaurants to reflect guest feedback. Resolves guest's complaints and team member difficulties. Controls purchases and inventory by reviewing and evaluating usage reports; analyzing variances; taking corrective actions. Works closely with the Director of Beverage & Cocktails and the Director of Wine to ensure philosophy and execution of these programs is aligned. Works with the Food & Beverage Training Manager to ensure all ongoing Training Certifications are upheld and the restaurant is compliant with all departmental standards. Works with safety as a priority, and follows restaurant and company safety standards. Maintains relevant knowledge of industry through continuing education and training. Performs any other job-related duties as assigned.
May 01, 2024
Full time
Job Description The Encore Boston Harbor General Manager will manage the daily operations of their designated restaurant. The General Manager is responsible for operating the outlet efficiently within pre-established cost controls; managing, scheduling and training restaurant staff; monitoring staff performance, maintaining the department in accordance with Health Department standards; and ensuring customer satisfaction through application of outlet and Encore service standards. Responsibilities include, but are not limited to: the management of the restaurant strategy and ensuring alignment with overall Encore Boston Harbor strategy; maximizing opportunities for restaurant and company success; maintaining all Encore Standards: and ensuring excellent guest and team member experience. JOB RESPONSIBILITIES: Ensures all Encore Boston Harbor core values and property and restaurant standards are implemented and applied. Manages short-and long-term restaurant goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success. Manages the restaurant performance, and the accuracy, confidentiality, and thoroughness of restaurant policies and procedures; records and reports. Manages the performance of team members under his/her area of responsibility. Monitors all activities of the restaurant to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced. Ensures restaurant delivers and maintains a maximum level of property-wide service and satisfaction. Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the restaurant and with other restaurants as appropriate to ensure property wide communication. Responsible for hiring, performance management, and employee engagement within the restaurant. Provides training opportunities, constructive and positive feedback to team members within area of responsibility. Creates a motivating environment. Keeps informed of all new developments within the restaurant and makes recommendations designed to maximize restaurant and company success. Effectively manages internal and external guest relations, which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate. Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities as an ambassador of the Encore brand. Operates the restaurant efficiently within pre-established cost controls. Establishes restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates Ensure staff are diligent in their opening and closing procedures and that the facility is always correctly prepared. Check environmental elements including sound, lighting and temperatures are always correctly set. Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials, product features and property-wide events. Encourage and motivate staff to provide optimum service during all shifts. Share recommendations and guest comments to the Director of Restaurants to reflect guest feedback. Resolves guest's complaints and team member difficulties. Controls purchases and inventory by reviewing and evaluating usage reports; analyzing variances; taking corrective actions. Works closely with the Director of Beverage & Cocktails and the Director of Wine to ensure philosophy and execution of these programs is aligned. Works with the Food & Beverage Training Manager to ensure all ongoing Training Certifications are upheld and the restaurant is compliant with all departmental standards. Works with safety as a priority, and follows restaurant and company safety standards. Maintains relevant knowledge of industry through continuing education and training. Performs any other job-related duties as assigned.
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Apr 21, 2024
Full time
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.