Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location: As the largest smoke-free, non-gaming hotel in Las Vegas, the 548-room Renaissance is a fresh, welcoming alternative for business and leisure travelers. Sleek and stylish, the hotel delivers modern design and sophisticated details throughout their guest rooms, social venues and the signature restaurant, ENVY Steakhouse. The hotel offers exciting programming including 50-minute fitness classes, Kona Craft Beer, and an in-room amenity upon arrival, all complimentary to the guest. Overview: The purpose of the Rooms Controller Agent Position is to increase guest preference of our hotel and Highgate Hotels brand. The Rooms Controller assigns hotel rooms to guests based on their reservation and unique requests and preferences. The Rooms Controller will maintain and manage the hotel's inventory of guest rooms while supporting front desk operations with reservation and rooms related information. Rooms Controllers are responsible for blocking VIP guests, managing Out of Order and Out of Service inventory, managing guest queue and discrepancies, performing room changes and guest follow up, managing and facilitating pre reg/pre key groups, managing all airline assignments and pre keys, managing guest upgrade requests/hotel upgrade revenue, receiving and responding to guest feedback via multiple feedback forums. Responsibilities: Answer incoming calls professionally and courteously. Assist callers with needs and requests without transferring whenever possible. Monitor and manage hotel Room Type inventory, communicating concerns and identifying solutions. Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner. Run and complete credit limit report daily. Review Guest Arrivals and Trace File daily, following through on guest requests and preferences. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions. Communicate room's challenges/inventory concerns to front office team on a daily basis. Serve as Front Office liaison with Sales and Convention Services to ensure successful execution of group arrivals. Serve as Front Office liaison with Housekeeping and Engineering to manage and block guest rooms as necessary. Be aware of closed out and restricted dates. Manage discrepancies and queues quickly and efficiently. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Have a complete understanding of House and guest room availability at all times. Manage all Out of Order and Out of Service rooms. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Balance and prepare individual paperwork for closing of shift according to hotel standards. Monitor and action Nor1 eStandby upgrade requests with intent to maximize hotel revenue. Monitor and respond to guest feedback via RealTime feedback and any other necessary feedback forums. Manage all Mobile Check In in timely and efficient manner. Manage Airline assignments and applicable pre reg/pre key. Maintain a clean work area. Assist management team with rooms related projects. Qualifications: Experience in a hotel or a related field required. Experience with Opera required. Customer Services experience required. Computer experience required. High School diploma or equivalent required. College course work in related field helpful. Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to occasionally stand during long periods of time. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management.
May 01, 2024
Full time
Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location: As the largest smoke-free, non-gaming hotel in Las Vegas, the 548-room Renaissance is a fresh, welcoming alternative for business and leisure travelers. Sleek and stylish, the hotel delivers modern design and sophisticated details throughout their guest rooms, social venues and the signature restaurant, ENVY Steakhouse. The hotel offers exciting programming including 50-minute fitness classes, Kona Craft Beer, and an in-room amenity upon arrival, all complimentary to the guest. Overview: The purpose of the Rooms Controller Agent Position is to increase guest preference of our hotel and Highgate Hotels brand. The Rooms Controller assigns hotel rooms to guests based on their reservation and unique requests and preferences. The Rooms Controller will maintain and manage the hotel's inventory of guest rooms while supporting front desk operations with reservation and rooms related information. Rooms Controllers are responsible for blocking VIP guests, managing Out of Order and Out of Service inventory, managing guest queue and discrepancies, performing room changes and guest follow up, managing and facilitating pre reg/pre key groups, managing all airline assignments and pre keys, managing guest upgrade requests/hotel upgrade revenue, receiving and responding to guest feedback via multiple feedback forums. Responsibilities: Answer incoming calls professionally and courteously. Assist callers with needs and requests without transferring whenever possible. Monitor and manage hotel Room Type inventory, communicating concerns and identifying solutions. Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner. Run and complete credit limit report daily. Review Guest Arrivals and Trace File daily, following through on guest requests and preferences. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions. Communicate room's challenges/inventory concerns to front office team on a daily basis. Serve as Front Office liaison with Sales and Convention Services to ensure successful execution of group arrivals. Serve as Front Office liaison with Housekeeping and Engineering to manage and block guest rooms as necessary. Be aware of closed out and restricted dates. Manage discrepancies and queues quickly and efficiently. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Have a complete understanding of House and guest room availability at all times. Manage all Out of Order and Out of Service rooms. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Balance and prepare individual paperwork for closing of shift according to hotel standards. Monitor and action Nor1 eStandby upgrade requests with intent to maximize hotel revenue. Monitor and respond to guest feedback via RealTime feedback and any other necessary feedback forums. Manage all Mobile Check In in timely and efficient manner. Manage Airline assignments and applicable pre reg/pre key. Maintain a clean work area. Assist management team with rooms related projects. Qualifications: Experience in a hotel or a related field required. Experience with Opera required. Customer Services experience required. Computer experience required. High School diploma or equivalent required. College course work in related field helpful. Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to occasionally stand during long periods of time. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management.
Rental Sales Associate Position Pay Rate: $17.00/hour Unlimited Commission - Average FT commission earnings is $67,360/year Up to $3500 Retention Bonus Immediately hiring! We are now seeking passionate, energetic and motivated people, like you, to join our growing Avis Budget Group enterprise. We'll help you reach your full potential by developing, rewarding and inspiring you to maximize your earnings in a friendly and empowering sales environment. What You'll Do: You will rent our cars and sell our products and services at our airport rental counters. This includes processing contracts, listening and identifying customer needs, upselling our products and services to enhance their travel experience while providing excellent customer service. Perks you'll get: Bi-weekly hourly wage plus an extremely profitable monthly commission / incentive / bonus plan (Unlimited earnings potential as much as 3 times your annual base salary!) Minimum commission guarantee or actual commission, whichever is greater, for first two months Full on the job training to enhance your professional sales skills Paid time off Medical, dental and other insurance Contribute up to $270 as a tax-free benefit for public transportation or parking expenses Retirement benefits (401k) Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars What we're looking for: High School Diploma (or equivalent) Effective verbal communication skills Basic computer skills (typing, data entry) Professional, engaging personality Flexibility to work all shifts 6 months real estate or retail sales experience in a fast-paced environment is a bonus! Who are we? Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities within our growing enterprise. The fine print: Avis Budget Group is an equal opportunity employer - M/F/Veterans/Disabled. This role requires the ability to sit, stand, and type for prolonged periods. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group.
May 01, 2024
Full time
Rental Sales Associate Position Pay Rate: $17.00/hour Unlimited Commission - Average FT commission earnings is $67,360/year Up to $3500 Retention Bonus Immediately hiring! We are now seeking passionate, energetic and motivated people, like you, to join our growing Avis Budget Group enterprise. We'll help you reach your full potential by developing, rewarding and inspiring you to maximize your earnings in a friendly and empowering sales environment. What You'll Do: You will rent our cars and sell our products and services at our airport rental counters. This includes processing contracts, listening and identifying customer needs, upselling our products and services to enhance their travel experience while providing excellent customer service. Perks you'll get: Bi-weekly hourly wage plus an extremely profitable monthly commission / incentive / bonus plan (Unlimited earnings potential as much as 3 times your annual base salary!) Minimum commission guarantee or actual commission, whichever is greater, for first two months Full on the job training to enhance your professional sales skills Paid time off Medical, dental and other insurance Contribute up to $270 as a tax-free benefit for public transportation or parking expenses Retirement benefits (401k) Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars What we're looking for: High School Diploma (or equivalent) Effective verbal communication skills Basic computer skills (typing, data entry) Professional, engaging personality Flexibility to work all shifts 6 months real estate or retail sales experience in a fast-paced environment is a bonus! Who are we? Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities within our growing enterprise. The fine print: Avis Budget Group is an equal opportunity employer - M/F/Veterans/Disabled. This role requires the ability to sit, stand, and type for prolonged periods. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group.
Rental Sales Associate Position Pay Rate: $15.00/hour Unlimited Commission - Average FT commission earnings is $11,000/year Immediately hiring! We are now seeking passionate, energetic and motivated people, like you, to join our growing Avis Budget Group enterprise. We'll help you reach your full potential by developing, rewarding and inspiring you to maximize your earnings in a friendly and empowering sales environment. What You'll Do: You will rent our cars and sell our products and services at our airport rental counters. This includes processing contracts, listening and identifying customer needs, upselling our products and services to enhance their travel experience while providing excellent customer service. Perks you'll get: Bi-weekly hourly wage plus an extremely profitable monthly commission / incentive / bonus plan (Unlimited earnings potential as much as 3 times your annual base salary!) Minimum commission guarantee or actual commission, whichever is greater, for first two months Full on the job training to enhance your professional sales skills Paid time off Medical, dental and other insurance Contribute up to $270 as a tax-free benefit for public transportation or parking expenses Retirement benefits (401k) Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars What we're looking for: High School Diploma (or equivalent) Effective verbal communication skills Basic computer skills (typing, data entry) Professional, engaging personality Flexibility to work all shifts 6 months real estate or retail sales experience in a fast-paced environment is a bonus! Who are we? Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities within our growing enterprise. The fine print: Avis Budget Group is an equal opportunity employer - M/F/Veterans/Disabled. This role requires the ability to sit, stand, and type for prolonged periods. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group.
May 01, 2024
Full time
Rental Sales Associate Position Pay Rate: $15.00/hour Unlimited Commission - Average FT commission earnings is $11,000/year Immediately hiring! We are now seeking passionate, energetic and motivated people, like you, to join our growing Avis Budget Group enterprise. We'll help you reach your full potential by developing, rewarding and inspiring you to maximize your earnings in a friendly and empowering sales environment. What You'll Do: You will rent our cars and sell our products and services at our airport rental counters. This includes processing contracts, listening and identifying customer needs, upselling our products and services to enhance their travel experience while providing excellent customer service. Perks you'll get: Bi-weekly hourly wage plus an extremely profitable monthly commission / incentive / bonus plan (Unlimited earnings potential as much as 3 times your annual base salary!) Minimum commission guarantee or actual commission, whichever is greater, for first two months Full on the job training to enhance your professional sales skills Paid time off Medical, dental and other insurance Contribute up to $270 as a tax-free benefit for public transportation or parking expenses Retirement benefits (401k) Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars What we're looking for: High School Diploma (or equivalent) Effective verbal communication skills Basic computer skills (typing, data entry) Professional, engaging personality Flexibility to work all shifts 6 months real estate or retail sales experience in a fast-paced environment is a bonus! Who are we? Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities within our growing enterprise. The fine print: Avis Budget Group is an equal opportunity employer - M/F/Veterans/Disabled. This role requires the ability to sit, stand, and type for prolonged periods. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group.
Rental Sales Associate Position Pay Rate: $12.00/hour Unlimited Commission - Average FT commission earnings is $66,200/year Immediately hiring! We are now seeking passionate, energetic and motivated people, like you, to join our growing Avis Budget Group enterprise. We'll help you reach your full potential by developing, rewarding and inspiring you to maximize your earnings in a friendly and empowering sales environment. What You'll Do: You will rent our cars and sell our products and services at our airport rental counters. This includes processing contracts, listening and identifying customer needs, upselling our products and services to enhance their travel experience while providing excellent customer service. Perks you'll get: Bi-weekly hourly wage plus an extremely profitable monthly commission / incentive / bonus plan (Unlimited earnings potential as much as 3 times your annual base salary!) Minimum commission guarantee or actual commission, whichever is greater, for first two months Full on the job training to enhance your professional sales skills Paid time off Medical, dental and other insurance Contribute up to $270 as a tax-free benefit for public transportation or parking expenses Retirement benefits (401k) Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars What we're looking for: High School Diploma (or equivalent) Effective verbal communication skills Basic computer skills (typing, data entry) Professional, engaging personality Flexibility to work all shifts 6 months real estate or retail sales experience in a fast-paced environment is a bonus! Who are we? Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities within our growing enterprise. The fine print: Avis Budget Group is an equal opportunity employer - M/F/Veterans/Disabled. This role requires the ability to sit, stand, and type for prolonged periods. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group.
May 01, 2024
Full time
Rental Sales Associate Position Pay Rate: $12.00/hour Unlimited Commission - Average FT commission earnings is $66,200/year Immediately hiring! We are now seeking passionate, energetic and motivated people, like you, to join our growing Avis Budget Group enterprise. We'll help you reach your full potential by developing, rewarding and inspiring you to maximize your earnings in a friendly and empowering sales environment. What You'll Do: You will rent our cars and sell our products and services at our airport rental counters. This includes processing contracts, listening and identifying customer needs, upselling our products and services to enhance their travel experience while providing excellent customer service. Perks you'll get: Bi-weekly hourly wage plus an extremely profitable monthly commission / incentive / bonus plan (Unlimited earnings potential as much as 3 times your annual base salary!) Minimum commission guarantee or actual commission, whichever is greater, for first two months Full on the job training to enhance your professional sales skills Paid time off Medical, dental and other insurance Contribute up to $270 as a tax-free benefit for public transportation or parking expenses Retirement benefits (401k) Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars What we're looking for: High School Diploma (or equivalent) Effective verbal communication skills Basic computer skills (typing, data entry) Professional, engaging personality Flexibility to work all shifts 6 months real estate or retail sales experience in a fast-paced environment is a bonus! Who are we? Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities within our growing enterprise. The fine print: Avis Budget Group is an equal opportunity employer - M/F/Veterans/Disabled. This role requires the ability to sit, stand, and type for prolonged periods. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group.
Rental Sales Associate Position Pay Rate: $16.10/hour Unlimited Commission - Average FT commission earnings is $25,000/year Immediately hiring! We are now seeking passionate, energetic and motivated people, like you, to join our growing Avis Budget Group enterprise. We'll help you reach your full potential by developing, rewarding and inspiring you to maximize your earnings in a friendly and empowering sales environment. What You'll Do: You will rent our cars and sell our products and services at our airport rental counters. This includes processing contracts, listening and identifying customer needs, upselling our products and services to enhance their travel experience while providing excellent customer service. Perks you'll get: Bi-weekly hourly wage plus an extremely profitable monthly commission / incentive / bonus plan (Unlimited earnings potential as much as 3 times your annual base salary!) Minimum commission guarantee or actual commission, whichever is greater, for first two months Full on the job training to enhance your professional sales skills Paid time off Medical, dental and other insurance Contribute up to $270 as a tax-free benefit for public transportation or parking expenses Retirement benefits (401k) Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars What we're looking for: High School Diploma (or equivalent) Effective verbal communication skills Basic computer skills (typing, data entry) Professional, engaging personality Flexibility to work all shifts 6 months real estate or retail sales experience in a fast-paced environment is a bonus! Who are we? Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities within our growing enterprise. The fine print: Avis Budget Group is an equal opportunity employer - M/F/Veterans/Disabled. This role requires the ability to sit, stand, and type for prolonged periods. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group.
May 01, 2024
Full time
Rental Sales Associate Position Pay Rate: $16.10/hour Unlimited Commission - Average FT commission earnings is $25,000/year Immediately hiring! We are now seeking passionate, energetic and motivated people, like you, to join our growing Avis Budget Group enterprise. We'll help you reach your full potential by developing, rewarding and inspiring you to maximize your earnings in a friendly and empowering sales environment. What You'll Do: You will rent our cars and sell our products and services at our airport rental counters. This includes processing contracts, listening and identifying customer needs, upselling our products and services to enhance their travel experience while providing excellent customer service. Perks you'll get: Bi-weekly hourly wage plus an extremely profitable monthly commission / incentive / bonus plan (Unlimited earnings potential as much as 3 times your annual base salary!) Minimum commission guarantee or actual commission, whichever is greater, for first two months Full on the job training to enhance your professional sales skills Paid time off Medical, dental and other insurance Contribute up to $270 as a tax-free benefit for public transportation or parking expenses Retirement benefits (401k) Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars What we're looking for: High School Diploma (or equivalent) Effective verbal communication skills Basic computer skills (typing, data entry) Professional, engaging personality Flexibility to work all shifts 6 months real estate or retail sales experience in a fast-paced environment is a bonus! Who are we? Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities within our growing enterprise. The fine print: Avis Budget Group is an equal opportunity employer - M/F/Veterans/Disabled. This role requires the ability to sit, stand, and type for prolonged periods. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group.
Rental Sales Associate Position Pay Rate: $17.29/hour Unlimited Commission - Average PT commission earnings is $44,000/year Evenings / Overnights Immediately hiring! We are now seeking passionate, energetic and motivated people, like you, to join our growing Avis Budget Group enterprise. We'll help you reach your full potential by developing, rewarding and inspiring you to maximize your earnings in a friendly and empowering sales environment. What You'll Do: You will rent our cars and sell our products and services at our airport rental counters. This includes processing contracts, listening and identifying customer needs, upselling our products and services to enhance their travel experience while providing excellent customer service. Perks you'll get: Bi-weekly hourly wage plus an extremely profitable monthly commission / incentive / bonus plan (Unlimited earnings potential as much as 3 times your annual base salary!) Minimum commission guarantee or actual commission, whichever is greater, for first two months Full on the job training to enhance your professional sales skills Paid time off Medical, dental and other insurance Contribute up to $270 as a tax-free benefit for public transportation or parking expenses Retirement benefits (401k) Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars What we're looking for: High School Diploma (or equivalent) Effective verbal communication skills Basic computer skills (typing, data entry) Professional, engaging personality Flexibility to work all shifts 6 months real estate or retail sales experience in a fast-paced environment is a bonus! Who are we? Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities within our growing enterprise. The fine print: Avis Budget Group is an equal opportunity employer - M/F/Veterans/Disabled. This role requires the ability to sit, stand, and type for prolonged periods. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group.
May 01, 2024
Full time
Rental Sales Associate Position Pay Rate: $17.29/hour Unlimited Commission - Average PT commission earnings is $44,000/year Evenings / Overnights Immediately hiring! We are now seeking passionate, energetic and motivated people, like you, to join our growing Avis Budget Group enterprise. We'll help you reach your full potential by developing, rewarding and inspiring you to maximize your earnings in a friendly and empowering sales environment. What You'll Do: You will rent our cars and sell our products and services at our airport rental counters. This includes processing contracts, listening and identifying customer needs, upselling our products and services to enhance their travel experience while providing excellent customer service. Perks you'll get: Bi-weekly hourly wage plus an extremely profitable monthly commission / incentive / bonus plan (Unlimited earnings potential as much as 3 times your annual base salary!) Minimum commission guarantee or actual commission, whichever is greater, for first two months Full on the job training to enhance your professional sales skills Paid time off Medical, dental and other insurance Contribute up to $270 as a tax-free benefit for public transportation or parking expenses Retirement benefits (401k) Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars What we're looking for: High School Diploma (or equivalent) Effective verbal communication skills Basic computer skills (typing, data entry) Professional, engaging personality Flexibility to work all shifts 6 months real estate or retail sales experience in a fast-paced environment is a bonus! Who are we? Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities within our growing enterprise. The fine print: Avis Budget Group is an equal opportunity employer - M/F/Veterans/Disabled. This role requires the ability to sit, stand, and type for prolonged periods. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group.
Northeast Georgia Health System, Inc
Gainesville, Georgia
Job Category: Food Services & Dietetics Work Shift/Schedule: Varies Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role: Job Summary The Café Worker is responsible for operations of café stations such as salad bar, deli, action stations, beverages areas, or hot bars (this does not pertain to LTC facilities). They must possess an ability to read, understand and follow directions, recipes, and work assignments. This position will show a willingness to perform routine, repetitive tasks with frequent interruptions. Numerical ability is necessary for cashing out customers (this does not pertain to LTC facilities), recipe preparation and proper measuring ingredients, or cleaning agents and chemicals. Good motor coordination and manual dexterity are required for various work routines such as preparing food items, serving customers. The Café Worker will be able and willing to work flexible hours. Must be patient toward guests, staff, patients, and family members at all times. Minimum Job Qualifications Licensure or other certifications: Educational Requirements: Minimum Experience: Other: Preferred Job Qualifications Preferred Licensure or other certifications: Preferred Educational Requirements: High School Diploma or GED. Preferred Experience: One (1) year related experience and/or training in food production/service or one (1) year related Customer Service experience and/or training. Other: Job Specific and Unique Knowledge, Skills and Abilities Good interpersonal skills Moves and manipulates various food products, dietary supplies, and equipment throughout the facility Prepares beverages and food items according to recipes Essential Tasks and Responsibilities Maintains a neat, clean, and well-groomed appearance. Prepares beverages and food items according to recipes. Help prep all areas of Café. Complete basic food preparation such as cutting ,cooking, and presentation. Wash and store dishes. Follow Federal and State long term care regulations and Dietary Department policies and procedures. Follow cleaning schedules and perform cleaning duties as scheduled. Practices safety, infection control, and emergency procedures according to facility policies. Assist in the receiving and storing food and supplies as needed. Is courteous, considerate, and cooperative when communicating with all guests, team members, clinical support personnel, and client personnel. Performs job correctly and safely and observes rules of conduct, dependable and able to meet schedule requirements (attendance and punctuality) with no restrictions. Actively practices principles learned, including, but not limited to, the following topics: universal precautions, fire and disaster, safety, MSDS, CQI, etc. Consistently uses proper safety equipment and follows rules of conduct safety. Knows where MSDS information is located. Demonstrates high standards of personal hygiene according to departmental policy, including but not limited to: using proper hand washing technique, observing hospital "no smoking" policy, wearing hairnet or hat in food production area, and maintaining neat appearance. Physical Demands Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time Weight Carried: Up to 20 lbs, Occasionally 0-30% of time Vision: Moderate, Constantly 66-100% of time Kneeling/Stooping/Bending: Occasionally 0-30% Standing/Walking: Constantly 66-100% Pushing/Pulling: Occasionally 0-30% Intensity of Work: Occasionally 0-30% Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. NGHS: Opportunities start here. Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
May 01, 2024
Full time
Job Category: Food Services & Dietetics Work Shift/Schedule: Varies Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role: Job Summary The Café Worker is responsible for operations of café stations such as salad bar, deli, action stations, beverages areas, or hot bars (this does not pertain to LTC facilities). They must possess an ability to read, understand and follow directions, recipes, and work assignments. This position will show a willingness to perform routine, repetitive tasks with frequent interruptions. Numerical ability is necessary for cashing out customers (this does not pertain to LTC facilities), recipe preparation and proper measuring ingredients, or cleaning agents and chemicals. Good motor coordination and manual dexterity are required for various work routines such as preparing food items, serving customers. The Café Worker will be able and willing to work flexible hours. Must be patient toward guests, staff, patients, and family members at all times. Minimum Job Qualifications Licensure or other certifications: Educational Requirements: Minimum Experience: Other: Preferred Job Qualifications Preferred Licensure or other certifications: Preferred Educational Requirements: High School Diploma or GED. Preferred Experience: One (1) year related experience and/or training in food production/service or one (1) year related Customer Service experience and/or training. Other: Job Specific and Unique Knowledge, Skills and Abilities Good interpersonal skills Moves and manipulates various food products, dietary supplies, and equipment throughout the facility Prepares beverages and food items according to recipes Essential Tasks and Responsibilities Maintains a neat, clean, and well-groomed appearance. Prepares beverages and food items according to recipes. Help prep all areas of Café. Complete basic food preparation such as cutting ,cooking, and presentation. Wash and store dishes. Follow Federal and State long term care regulations and Dietary Department policies and procedures. Follow cleaning schedules and perform cleaning duties as scheduled. Practices safety, infection control, and emergency procedures according to facility policies. Assist in the receiving and storing food and supplies as needed. Is courteous, considerate, and cooperative when communicating with all guests, team members, clinical support personnel, and client personnel. Performs job correctly and safely and observes rules of conduct, dependable and able to meet schedule requirements (attendance and punctuality) with no restrictions. Actively practices principles learned, including, but not limited to, the following topics: universal precautions, fire and disaster, safety, MSDS, CQI, etc. Consistently uses proper safety equipment and follows rules of conduct safety. Knows where MSDS information is located. Demonstrates high standards of personal hygiene according to departmental policy, including but not limited to: using proper hand washing technique, observing hospital "no smoking" policy, wearing hairnet or hat in food production area, and maintaining neat appearance. Physical Demands Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time Weight Carried: Up to 20 lbs, Occasionally 0-30% of time Vision: Moderate, Constantly 66-100% of time Kneeling/Stooping/Bending: Occasionally 0-30% Standing/Walking: Constantly 66-100% Pushing/Pulling: Occasionally 0-30% Intensity of Work: Occasionally 0-30% Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. NGHS: Opportunities start here. Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
Job Title: Receptionist Duration : 3-4 months (TEMP TO PERM FOR RIGHT FIT) Location: Los Angeles CA. 90007 Job Description: As guests check into or out of the Hotel, they will rely on our front desk team to provide them with efficient and accurate information, in a friendly and respectful manner. As the Front Desk Agent, you will continue to provide exceptional customer service. Greet all guests upon arrival and ensure a fast, efficient check-in process including verification of guests' identification, credit, and payment for stay. Assign room keys, assist guests, complete registration cards, and provides other assistance as needed. Place guest and room information in the appropriate front desk packets and communicate information to the appropriate hotel personnel. Accommodate special requests whenever possible. Coordinate requests for maintenance and repair and maintain guests' room key storage. Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures. Perform cashier responsibilities (i.e. bill and invoice settlement, post charges to the guest accounts, and perform foreign currency exchanges). Assist with incoming calls through PBX console in a polite and professional manner using standard phraseology and routing to the right department, guestroom, meeting room, or facility.
May 01, 2024
Full time
Job Title: Receptionist Duration : 3-4 months (TEMP TO PERM FOR RIGHT FIT) Location: Los Angeles CA. 90007 Job Description: As guests check into or out of the Hotel, they will rely on our front desk team to provide them with efficient and accurate information, in a friendly and respectful manner. As the Front Desk Agent, you will continue to provide exceptional customer service. Greet all guests upon arrival and ensure a fast, efficient check-in process including verification of guests' identification, credit, and payment for stay. Assign room keys, assist guests, complete registration cards, and provides other assistance as needed. Place guest and room information in the appropriate front desk packets and communicate information to the appropriate hotel personnel. Accommodate special requests whenever possible. Coordinate requests for maintenance and repair and maintain guests' room key storage. Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures. Perform cashier responsibilities (i.e. bill and invoice settlement, post charges to the guest accounts, and perform foreign currency exchanges). Assist with incoming calls through PBX console in a polite and professional manner using standard phraseology and routing to the right department, guestroom, meeting room, or facility.
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: The all-new, vibrant 'Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it's an oasis of tranquility in the heart of Waikiki. Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it's where Hawaii vacations turn moments into memories. Our resort is proudly named in honor of Queen Lili'uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke'alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. 'Alohilani Resort Waikiki Beach. Overview: The Bellperson Captain is responsible for assisting guests with luggage upon arrival and departure and accommodating guests during their stay in an attentive, courteous and efficient manner. Responsibilities: Load and unload luggage carts. Organize and deliver luggage for tour groups Escort guests to rooms and familiarize them with hotel services. Inspect guest's room to ensure it is in order and that supplies are adequate. Explain features of the room including operation of electronic devices and entertainment. Check/store luggage for arrivals and departures with luggage tags. Store, track, and deliver packages as needed. Deliver messages to meeting rooms. Deliver flowers, laundry, packages and other amenities to guestrooms. Assist with room changes. Maintain current listing of local and area attractions, special events and activities. Maintain list of local transportation guides, churches, sports arenas, etc. Assist Houseperson with guest requests. Ensure lobby reader board is correct. Provide information, maps and directions as required. Where applicable answer console to assist front desk agents. Show guestrooms and suites as needed and emphasize the hotel's amenities. Perform other duties as requested by management. Qualifications: High School diploma or equivalent required and/or experience in a hotel or a related field preferred. Must have a valid driver's license for the applicable state. (If applicable) Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. Ability to stand during entire shift. Must be able to effectively communicate both verbally and in writing Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to maintain confidentiality of information. Salary Range ($14.25/hr + tips) Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
May 01, 2024
Full time
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: The all-new, vibrant 'Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it's an oasis of tranquility in the heart of Waikiki. Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it's where Hawaii vacations turn moments into memories. Our resort is proudly named in honor of Queen Lili'uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke'alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. 'Alohilani Resort Waikiki Beach. Overview: The Bellperson Captain is responsible for assisting guests with luggage upon arrival and departure and accommodating guests during their stay in an attentive, courteous and efficient manner. Responsibilities: Load and unload luggage carts. Organize and deliver luggage for tour groups Escort guests to rooms and familiarize them with hotel services. Inspect guest's room to ensure it is in order and that supplies are adequate. Explain features of the room including operation of electronic devices and entertainment. Check/store luggage for arrivals and departures with luggage tags. Store, track, and deliver packages as needed. Deliver messages to meeting rooms. Deliver flowers, laundry, packages and other amenities to guestrooms. Assist with room changes. Maintain current listing of local and area attractions, special events and activities. Maintain list of local transportation guides, churches, sports arenas, etc. Assist Houseperson with guest requests. Ensure lobby reader board is correct. Provide information, maps and directions as required. Where applicable answer console to assist front desk agents. Show guestrooms and suites as needed and emphasize the hotel's amenities. Perform other duties as requested by management. Qualifications: High School diploma or equivalent required and/or experience in a hotel or a related field preferred. Must have a valid driver's license for the applicable state. (If applicable) Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. Ability to stand during entire shift. Must be able to effectively communicate both verbally and in writing Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to maintain confidentiality of information. Salary Range ($14.25/hr + tips) Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
Hotel Caza San Francisco
San Francisco, California
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Hotel Caza ( formerly Holiday Inn Fisherman's Wharf) recently completed an expansive renovation - this family-friendly boutique-style hotel embodies the spirit of California and provides plenty of fun, warmth and authentic experiences. Centrally located in historic Fisherman's Wharf, Hotel Caza is just steps away from the waterfront, Pier 39 and Lombard Street. The property provides easy access to Embarcadero and North Beach's acclaimed dining and entertainment. Overview: The Rooms Control Manager is responsible for assisting of managing Guest Services, Reservations and supporting Sales in an attentive, courteous and efficient manner, and providing all external and internal guests/ customers with quality service while increasing revenue and establish a strong interdepartmental communication. He/she is also responsible for participating in the weekly, monthly meetings and covering operational management shifts as needed. Responsibilities: Answer all incoming calls promptly, in an attentive, courteous and efficient manner. Manage different aspects of the Central Reservation department and built the liaison to the property Enter reservations into the computer according to standard operating procedures. Communicate and work closely with the Sales Department concerning group bookings Maintain accurate files and reports Handle all special reservations, to include V.I.P. reservations, packages and discounts. Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements. Monitor daily sales activity and alert Guest Services Manager of sold out nights, group status and possible problem situations. Process travel agent checks, if required at property. Be able to perform all duties of Guest Services Manager and assist at front desk as needed Process advance deposit/balance sheet. Research travel agent commissions. Assist with ensuring all rates are loaded and inventory maintenance is correct. Perform audits and maintenance on all systems such as PMS, CRS, RMS, and Sales & Catering Systems to ensure content and information is correct. Maintain group pick-up reports and communicate with Sales regarding upcoming groups cut-offs Must be knowledgeable of all rates, room types, and hotel product. Provide administrative support for the Sales & Revenue Management Team Update MAR's in Delphi (or other Sales & Catering System) as required under the guidance of the Dir of Sales/ Revenue Managers to ensure optimal use by sales team Conduct Group audit checks (at least monthly) to ensure Delphi and the Property Maintenance System are in balance. Place test calls to Central Reservation Office (CRO) and property to ensure accuracy of rate quoting, restrictions and selling approach Prepare Banquet Event Orders (BEOS) as per client needs (Catering Only) Greet guests/airline/clients/employees when necessary. Attend meetings/training as required by management. Know meeting room setups and capabilities. Have comprehensive knowledge of all operational departments within the hotel guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering. Create Group Room Resumes & provide information to all departments Work with other F&B managers and keep them informed of F&B issues as they arise. Participate in required M.O.D. program as scheduled Qualifications: Must have at least two years of Front Office Supervisor experience and/ or 2 years as Sales Coordinator and/or 3 years as Front Desk Agent in a Hotel environment Previously Supervisor experience preferred Must know Opera and be proficient in Microsoft Word, Excel, PowerPoint presentation Knowledge in Salespro/ Delphi preferred Ability to work quickly in a high-pressure & high-stress environment Ability to communicate clearly both verbally and in writing Excellent time management skills Exceptional with details and follow up Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Physical requirements : Flexible and long hours sometimes required. Standing and/ or sitting for long hours Salary Range: $68,000 - 72,000/annually
May 01, 2024
Full time
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Hotel Caza ( formerly Holiday Inn Fisherman's Wharf) recently completed an expansive renovation - this family-friendly boutique-style hotel embodies the spirit of California and provides plenty of fun, warmth and authentic experiences. Centrally located in historic Fisherman's Wharf, Hotel Caza is just steps away from the waterfront, Pier 39 and Lombard Street. The property provides easy access to Embarcadero and North Beach's acclaimed dining and entertainment. Overview: The Rooms Control Manager is responsible for assisting of managing Guest Services, Reservations and supporting Sales in an attentive, courteous and efficient manner, and providing all external and internal guests/ customers with quality service while increasing revenue and establish a strong interdepartmental communication. He/she is also responsible for participating in the weekly, monthly meetings and covering operational management shifts as needed. Responsibilities: Answer all incoming calls promptly, in an attentive, courteous and efficient manner. Manage different aspects of the Central Reservation department and built the liaison to the property Enter reservations into the computer according to standard operating procedures. Communicate and work closely with the Sales Department concerning group bookings Maintain accurate files and reports Handle all special reservations, to include V.I.P. reservations, packages and discounts. Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements. Monitor daily sales activity and alert Guest Services Manager of sold out nights, group status and possible problem situations. Process travel agent checks, if required at property. Be able to perform all duties of Guest Services Manager and assist at front desk as needed Process advance deposit/balance sheet. Research travel agent commissions. Assist with ensuring all rates are loaded and inventory maintenance is correct. Perform audits and maintenance on all systems such as PMS, CRS, RMS, and Sales & Catering Systems to ensure content and information is correct. Maintain group pick-up reports and communicate with Sales regarding upcoming groups cut-offs Must be knowledgeable of all rates, room types, and hotel product. Provide administrative support for the Sales & Revenue Management Team Update MAR's in Delphi (or other Sales & Catering System) as required under the guidance of the Dir of Sales/ Revenue Managers to ensure optimal use by sales team Conduct Group audit checks (at least monthly) to ensure Delphi and the Property Maintenance System are in balance. Place test calls to Central Reservation Office (CRO) and property to ensure accuracy of rate quoting, restrictions and selling approach Prepare Banquet Event Orders (BEOS) as per client needs (Catering Only) Greet guests/airline/clients/employees when necessary. Attend meetings/training as required by management. Know meeting room setups and capabilities. Have comprehensive knowledge of all operational departments within the hotel guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering. Create Group Room Resumes & provide information to all departments Work with other F&B managers and keep them informed of F&B issues as they arise. Participate in required M.O.D. program as scheduled Qualifications: Must have at least two years of Front Office Supervisor experience and/ or 2 years as Sales Coordinator and/or 3 years as Front Desk Agent in a Hotel environment Previously Supervisor experience preferred Must know Opera and be proficient in Microsoft Word, Excel, PowerPoint presentation Knowledge in Salespro/ Delphi preferred Ability to work quickly in a high-pressure & high-stress environment Ability to communicate clearly both verbally and in writing Excellent time management skills Exceptional with details and follow up Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Physical requirements : Flexible and long hours sometimes required. Standing and/ or sitting for long hours Salary Range: $68,000 - 72,000/annually
CLASS SUMMARY: Responsible for supervising Leads, overseeing contractors and monitoring cleanliness of airport facilities. Oversees daily operations and schedules for department personnel. ESSENTIAL DUTIES : This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the department. Management responsibilities include: supervision, delegation and review of assigned work, performance appraisals, coaching/counseling, staff development and fitness, and application of organizational policies and procedures. Assist with management of contract companies. Assures adequate stocking of supplies and other cleaning materials throughout the airport facility. Uses technology and innovative solutions. Remains alert to public safety and security concerns. Reports unsafe conditions when required, notifies leadership and supports the outcome. Assists in record keeping and ordering of materials. Assists in creating and administering department training. Oversees routine maintenance and cleaning of floor equipment. Requests and reports maintenance problems or issues as needed. Maintains accurate floorcare logs, inventory, schedule cleanings/special projects, and checklists. Maintains storage areas, orders supplies, and orders parts for equipment. Operates all equipment with care and according to facility and manufacturers safety standards and procedures. Assists the team as needed with general cleaning, floorcare, Covid spraying, and special project duties. Trains all employees on equipment and in the proper handling of chemical agents used in the cleaning process. Follows all workplace safety standards. Attends all CVG AA training as required Performs inspections throughout airport facilities. Performs other duties of a similar nature and level as assigned. TRAINING AND EXPERIENCE: High School Diploma or GED and five years of facility cleaning experience, including four years of increasingly responsible supervisory experience; Associates degree in a related field preferred or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. LICENSING/CERTIFICATIONS: Maintain Security Identification Display Area (SIDA) Clearance Valid Operator's License Obtain and maintain position appropriate NIMS & emergency training. KNOWLEDGE OF: Applicable OSHA safety standards and other Federal, State and local regulations; Methods, techniques and materials used in cleaning maintenance of buildings; Personal protective equipment; Autonomous scrubber, industrial vacuums, floor scrubbers, buffers, and extractors. Material safety data sheets. SKILL IN: Demonstrated skill in making independent determinations; Demonstrated supervisory skills; Basic floorcare techniques. Clearly and effectively communicating both orally and in writing; Establishing and maintaining effective, fair, cooperative, collaborative and respectful relationships with internal and external colleagues, peers, work teams and workgroups. Computer skills in Excel and Word ADA AND OTHER REQUIREMENTS: Positions in this class typically require: balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, feeling, talking, hearing, seeing and repetitive motions. Medium Work: exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
May 01, 2024
Full time
CLASS SUMMARY: Responsible for supervising Leads, overseeing contractors and monitoring cleanliness of airport facilities. Oversees daily operations and schedules for department personnel. ESSENTIAL DUTIES : This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the department. Management responsibilities include: supervision, delegation and review of assigned work, performance appraisals, coaching/counseling, staff development and fitness, and application of organizational policies and procedures. Assist with management of contract companies. Assures adequate stocking of supplies and other cleaning materials throughout the airport facility. Uses technology and innovative solutions. Remains alert to public safety and security concerns. Reports unsafe conditions when required, notifies leadership and supports the outcome. Assists in record keeping and ordering of materials. Assists in creating and administering department training. Oversees routine maintenance and cleaning of floor equipment. Requests and reports maintenance problems or issues as needed. Maintains accurate floorcare logs, inventory, schedule cleanings/special projects, and checklists. Maintains storage areas, orders supplies, and orders parts for equipment. Operates all equipment with care and according to facility and manufacturers safety standards and procedures. Assists the team as needed with general cleaning, floorcare, Covid spraying, and special project duties. Trains all employees on equipment and in the proper handling of chemical agents used in the cleaning process. Follows all workplace safety standards. Attends all CVG AA training as required Performs inspections throughout airport facilities. Performs other duties of a similar nature and level as assigned. TRAINING AND EXPERIENCE: High School Diploma or GED and five years of facility cleaning experience, including four years of increasingly responsible supervisory experience; Associates degree in a related field preferred or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. LICENSING/CERTIFICATIONS: Maintain Security Identification Display Area (SIDA) Clearance Valid Operator's License Obtain and maintain position appropriate NIMS & emergency training. KNOWLEDGE OF: Applicable OSHA safety standards and other Federal, State and local regulations; Methods, techniques and materials used in cleaning maintenance of buildings; Personal protective equipment; Autonomous scrubber, industrial vacuums, floor scrubbers, buffers, and extractors. Material safety data sheets. SKILL IN: Demonstrated skill in making independent determinations; Demonstrated supervisory skills; Basic floorcare techniques. Clearly and effectively communicating both orally and in writing; Establishing and maintaining effective, fair, cooperative, collaborative and respectful relationships with internal and external colleagues, peers, work teams and workgroups. Computer skills in Excel and Word ADA AND OTHER REQUIREMENTS: Positions in this class typically require: balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, feeling, talking, hearing, seeing and repetitive motions. Medium Work: exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Overview Opportunity: Night Auditor Supervisor Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Potential Career Path Front Office Supervisor/Accounts Payable or Receivable Clerk - Front Office Manager Essential Job Functions Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. Keep records of room availability and guests' accounts, manually or using computers. Prepare and distribute daily reports. Supervise and train any night auditor working same shift. Audit and reconcile cashiers. Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Input and update financial information into BRAINS network. Check guests/in out and perform Guest Service Agents tasks. Respond to guest inquiries and resolve complaints. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits and wear protective safety equipment. Ensure overall guest satisfaction. Perform other duties as requested by management. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. Position Requirements High School diploma or equivalent preferred. Previous night audit/accounting experience or equivalent training required. Computer knowledge/Excel and arithmetic skills required. FSD is a plus, required within 90 days of employment. 1 to 3 years of related experience. Work Environment and Context Work schedule varies and may include working on holidays, and weekends. Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us Live life uninterrupted at TownePlace Suites Orlando Theme Parks/Lake Buena Vista. Located near the West Entrance of Disney Springs, our Marriott in Orlando is near your favorite attractions, like Walt Disney World Resort, the ESPN Wide World of Sports, SeaWorld Orlando and Universal Orlando Resort. We put endless adventure at your fingertips! Our hotel near Disney Springs is also a short drive from Orlando International Airport. We are a top choice for extended stays in the Lake Buena Vista area! HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.
Apr 29, 2024
Full time
Overview Opportunity: Night Auditor Supervisor Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Potential Career Path Front Office Supervisor/Accounts Payable or Receivable Clerk - Front Office Manager Essential Job Functions Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. Keep records of room availability and guests' accounts, manually or using computers. Prepare and distribute daily reports. Supervise and train any night auditor working same shift. Audit and reconcile cashiers. Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Input and update financial information into BRAINS network. Check guests/in out and perform Guest Service Agents tasks. Respond to guest inquiries and resolve complaints. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits and wear protective safety equipment. Ensure overall guest satisfaction. Perform other duties as requested by management. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. Position Requirements High School diploma or equivalent preferred. Previous night audit/accounting experience or equivalent training required. Computer knowledge/Excel and arithmetic skills required. FSD is a plus, required within 90 days of employment. 1 to 3 years of related experience. Work Environment and Context Work schedule varies and may include working on holidays, and weekends. Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us Live life uninterrupted at TownePlace Suites Orlando Theme Parks/Lake Buena Vista. Located near the West Entrance of Disney Springs, our Marriott in Orlando is near your favorite attractions, like Walt Disney World Resort, the ESPN Wide World of Sports, SeaWorld Orlando and Universal Orlando Resort. We put endless adventure at your fingertips! Our hotel near Disney Springs is also a short drive from Orlando International Airport. We are a top choice for extended stays in the Lake Buena Vista area! HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.
Job Summary The Night Audit Supervisor is responsible for assisting the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. This role specifically supports the Front Office functions during the overnight hours. Responsibilities QUALIFICATIONS: At least 3 years of progressive experience in a hotel or a related field; or a 2-year college degree and 2 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience preferred. Must be proficient in Windows operating systems Company approved spreadsheets and word processing. Must have a valid driver's license from the applicable state. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate coach counsel and discipline all Guest Services personnel according to Aimbridge Hospitality S.O.P.'s. Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards. Prepare and conduct all Guest Services interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s. Conduct all 90 day and annual Guest Service employee performance appraisals according to S.O.P.'s. Develop employee morale and ensure training of Guest Services personnel. Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count. Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions. Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy. Participate in required M.O.D. program as scheduled. Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement. Ensure all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc. Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly. Ensure that no-show revenue is maximized through consistent and accurate billing. Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting. Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s. Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc. Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming. Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use. Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s. Ensure implementation of all Aimbridge Hospitality policies and house rules. Understand hospitality terms. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service. Ensure correct and accurate cash handling at the Front Desk. Attend monthly all-employee team meetings and any other functions required by management. Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards. Obtain all necessary information when taking room reservations. Ensure logging and delivery of all messages packages and mail in a timely and professional manner. Be aware of all rates packages and promotions currently underway. Follow and enforce all Aimbridge Hospitality hotel credit policies. Process and handle guest laundry (property specific). Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees. Maintain and monitor 'Lost and Found' procedures and policies according to Aimbridge Hospitality standards. Establish and maintain key control system. Ensure participation within departmet for monthly Aimbridge team meeting. Focus the Guest Services Department on their role in contributing to the guest service scores. Monitor all V.I.P.'s special guests and requests. Maintain required pars of all front office and stationary supplies. Review daily Front Office work and activity reports generated by Night Audit. Review Front Office log book and Guest Request log on a daily basis. Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each. Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. Conduct meetings according to Aimbridge Hospitality standards as required by management. Other duties as required. Property Details Two blocks from Chicago's Midway Airport and a rapid transit train station, this hotel offers easy access to many area points of interest, along with comfortable accommodations and modern amenities like free Wi-Fi. With the Orange Line rapid transit train only seconds from the Hilton Garden Inn Midway Airport, guests can instantly access all the attractions of downtown Chicago, including Navy Pier and the Willis Tower. The hotel also offers 24-hour free shuttle service to both the airport and the train station. Garden Grille and Bar serves American classics for breakfast and dinner. Guests can enjoy a drink in the Pavilion lounge or purchase snacks at the Pavilion Pantry. Guests at the Chicago Midway Airport Hilton Garden Inn can relax and enjoy an in-room movie on flat-screen TVs, or take advantage of in-room microwaves and refrigerators. The hotel also features a refreshing swimming pool along with a state-of-the-art fitness center. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Apr 25, 2024
Full time
Job Summary The Night Audit Supervisor is responsible for assisting the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. This role specifically supports the Front Office functions during the overnight hours. Responsibilities QUALIFICATIONS: At least 3 years of progressive experience in a hotel or a related field; or a 2-year college degree and 2 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience preferred. Must be proficient in Windows operating systems Company approved spreadsheets and word processing. Must have a valid driver's license from the applicable state. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate coach counsel and discipline all Guest Services personnel according to Aimbridge Hospitality S.O.P.'s. Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards. Prepare and conduct all Guest Services interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s. Conduct all 90 day and annual Guest Service employee performance appraisals according to S.O.P.'s. Develop employee morale and ensure training of Guest Services personnel. Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count. Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions. Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy. Participate in required M.O.D. program as scheduled. Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement. Ensure all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc. Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly. Ensure that no-show revenue is maximized through consistent and accurate billing. Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting. Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s. Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc. Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming. Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use. Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s. Ensure implementation of all Aimbridge Hospitality policies and house rules. Understand hospitality terms. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service. Ensure correct and accurate cash handling at the Front Desk. Attend monthly all-employee team meetings and any other functions required by management. Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards. Obtain all necessary information when taking room reservations. Ensure logging and delivery of all messages packages and mail in a timely and professional manner. Be aware of all rates packages and promotions currently underway. Follow and enforce all Aimbridge Hospitality hotel credit policies. Process and handle guest laundry (property specific). Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees. Maintain and monitor 'Lost and Found' procedures and policies according to Aimbridge Hospitality standards. Establish and maintain key control system. Ensure participation within departmet for monthly Aimbridge team meeting. Focus the Guest Services Department on their role in contributing to the guest service scores. Monitor all V.I.P.'s special guests and requests. Maintain required pars of all front office and stationary supplies. Review daily Front Office work and activity reports generated by Night Audit. Review Front Office log book and Guest Request log on a daily basis. Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each. Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. Conduct meetings according to Aimbridge Hospitality standards as required by management. Other duties as required. Property Details Two blocks from Chicago's Midway Airport and a rapid transit train station, this hotel offers easy access to many area points of interest, along with comfortable accommodations and modern amenities like free Wi-Fi. With the Orange Line rapid transit train only seconds from the Hilton Garden Inn Midway Airport, guests can instantly access all the attractions of downtown Chicago, including Navy Pier and the Willis Tower. The hotel also offers 24-hour free shuttle service to both the airport and the train station. Garden Grille and Bar serves American classics for breakfast and dinner. Guests can enjoy a drink in the Pavilion lounge or purchase snacks at the Pavilion Pantry. Guests at the Chicago Midway Airport Hilton Garden Inn can relax and enjoy an in-room movie on flat-screen TVs, or take advantage of in-room microwaves and refrigerators. The hotel also features a refreshing swimming pool along with a state-of-the-art fitness center. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
We are seeking highly motivated individuals who are goal-oriented and have a passion for planning and booking extraordinary travel experiences for clients! Our host company works with various major vendors, which allows our agents to customize the clients vacation and build their business! This is a remote business opportunity. Responsibilities: Prepare, plan and execute travel sales (including but not limited to airline, car rental, cruises, hotels, tickets/events & activities) Provide exceptional customer service to clients Maintain relationships with travel partners and vendors Work well in a group/team setting Stay up to date on the travel industry and policies Complete required certification within a timely manner Complete ongoing training with our company and travel partners Skills and Requirements: Must be 18 years of age, and a resident of the United States Must have a smartphone and/or a computer, with reliable internet access Ability to interact, communicate and negotiate effectively Ability to make travel and event recommendations based on clients interests Ability to manage time and be organized Attention to accuracy and detail Strong verbal and written communication skills Computer and Internet knowledge Personal travel experience is not required but will be considered an advantage Perks & Benefits: Certification and Credentials Business Opportunity High Commission Travel Discounts Various Tools, Resources, Support Ongoing Training & Education Company Growth Opportunity
Apr 12, 2024
Full time
We are seeking highly motivated individuals who are goal-oriented and have a passion for planning and booking extraordinary travel experiences for clients! Our host company works with various major vendors, which allows our agents to customize the clients vacation and build their business! This is a remote business opportunity. Responsibilities: Prepare, plan and execute travel sales (including but not limited to airline, car rental, cruises, hotels, tickets/events & activities) Provide exceptional customer service to clients Maintain relationships with travel partners and vendors Work well in a group/team setting Stay up to date on the travel industry and policies Complete required certification within a timely manner Complete ongoing training with our company and travel partners Skills and Requirements: Must be 18 years of age, and a resident of the United States Must have a smartphone and/or a computer, with reliable internet access Ability to interact, communicate and negotiate effectively Ability to make travel and event recommendations based on clients interests Ability to manage time and be organized Attention to accuracy and detail Strong verbal and written communication skills Computer and Internet knowledge Personal travel experience is not required but will be considered an advantage Perks & Benefits: Certification and Credentials Business Opportunity High Commission Travel Discounts Various Tools, Resources, Support Ongoing Training & Education Company Growth Opportunity