JOB TITLE : Sales Manager DEPARTMENT : Above Property REPORTS TO : Corporate Director of Sales & Revenue Management ENTITY SUPPORTED : Plamondon Hospitality Partners FLSA STATUS : Exempt DATE REVISED : April 2024 SUMMARY : The Sales Manager plays a pivotal role in driving revenue growth and enhancing our market presence in the region. Leveraging the four cornerstones of Plamondon Hospitality Partners Empowerment and Engagement, Talent Management, Improvement, and Brand Management to lead the sales efforts of the hotel, cultivating relationships, optimizing performance, and elevating the brand to new heights. The Sales Manager embodies the Plamondon corporate mission and values, thereby driving the hotel's success and reputation in the industry. PRINCIPAL DUTIES AND RESPONSIBILITIES : Empowerment and Engagement: Empower and engage the sales team by fostering a culture of trust, collaboration, and accountability. Provide leadership and support to team members, empowering them to take ownership of their roles and contribute to the overall success of the hotel. Create an inclusive and supportive work environment where team members feel valued, motivated, and inspired to achieve their full potential. Report and document all work-related incidents, and guest and associate injuries promptly to the General Manager (GM), Human Resources (HR), and the Executive Vice President (EVP) following Plamondon Hospitality Partners' safety and security protocols. Follow brand procedures for handling emergencies such as evacuations, medical emergencies, and natural disasters, while maintaining awareness of any undesirable individuals on the property premises. Talent Management: Develop top talent to ensure a high-performing sales team that consistently exceeds targets and delivers exceptional guest experiences. Conduct regular performance evaluations and provide ongoing coaching and feedback to drive continuous improvement and professional development. Identify opportunities for career advancement and succession planning, nurturing talent within the organization and fostering a culture of growth and opportunity. Develop and empower the sales team and leadership through ongoing training utilizing brand resources to effectively qualify business leads. Improvement: Continuously assess and optimize sales strategies and processes to drive revenue growth and enhance market competitiveness by monitoring industry trends, competitor activities, and guest feedback to identify opportunities for innovation and improvement. Lead by example in embracing a culture of continuous improvement, encouraging team members to challenge the status quo and pursue excellence in all aspects of their work. Assist in preparing and executing the annual revenue budget and marketing plan to drive strategic growth initiatives. Managing sales efforts aligned with the marketing plan to optimize revenue generation and market penetration. Cultivate leads using diverse channels like cold calls, telemarketing, referrals, networking, and targeted sales blitzes. Review monthly reports to extract actionable insights for continuous performance enhancement. Develop and implement quarterly sales action plans with clearly defined SMART goals for measurable success. Analyze weekly/monthly STAR data reports to refine strategies and improve occupancy rates and ADR penetration. Coordinate weekly sales meetings in collaboration with the Corporate Director of Sales & Revenue Management to ensure alignment and goal attainment. Create compelling marketing collateral to bolster sales efforts and effectively showcase the hotel's offerings. Brand Management: Represent the hotel and Plamondon Hospitality Partners with integrity, and professionalism, and embodying our core values and commitment to excellence by maintaining brand standards and ensuring alignment with corporate guidelines in all sales and marketing activities. Collaborate with marketing teams to develop and execute brand-building initiatives, promotional campaigns, and collateral materials that effectively showcase the unique value proposition of our hotel. Maintain strong relationships with competitor hotels, lead sources, clients, and the local community by actively participating in community relations meetings, including those held by the Chamber of Commerce, Tourism boards, and other relevant organizations. WORKING CONDITIONS : The majority of work is performed in a lighted, heated, and cooled environment typical of a hotel. Local travel is necessary for support of hotel operations. Occasional travel to Brand sponsored training is required with overnight lodging. Willingness and ability to work in other hotels operated by Plamondon Hospitality Partners. IN ADDITION TO THE ABOVE DUTIES/RESPONSIBILITIES, THE ESSENTIAL FUNCTIONS OF THIS JOB INCLUDE : Ability to work effectively as a team member, supporting co-workers and upholding The Plamondon Companies' policies through positive words and actions. Ability to respond appropriately in various situations, demonstrating resilience and completing assignments effectively under pressure. Ability to set an example for all hotel associates by displaying urgency towards associate and guest needs and fostering positive interactions with the public. Ability to represent The Plamondon Companies professionally and effectively in the business community and to the public, enhancing the company's reputation and brand image. Performs other duties as assigned by the Corporate Director of Sales & Revenue Management to support operational needs and achieve organizational objectives. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED : A related college degree in Business, Hospitality Management, Marketing, or a related field is required, or equivalent sales experience will be considered. Minimum of 3-5 years of sales experience in the hospitality industry, with a proven track record of meeting and exceeding targets. Strong leadership, communication, and interpersonal skills, with the ability to inspire and motivate team members. Strategic thinker with a customer-centric mindset and with an understanding of revenue generation and profit/loss implications, enables strategic decision-making to maximize profitability. Ability to perform the physical aspects of the job, including sitting, bending, climbing, standing, reaching, and walking for up to 90% of the workday, as well as lifting and carrying objects weighing up to 60lbs. Proficient in Microsoft Word, Excel, Outlook, and other relevant software packages. Must possess a valid driver's license, maintain proper car insurance coverage, and have access to a reliable vehicle for business-related travel. The above statements are intended to describe the general nature and level of duties and responsibilities of this position. They are not intended to be an exhaustive list of duties, responsibilities, and skills required. The Plamondon Companies reserves the right to unilaterally, and at any time, modify this Job Description, formally or informally, either verbally or in writing. The Plamondon Companies is an equal opportunity employer.
May 16, 2024
Full time
JOB TITLE : Sales Manager DEPARTMENT : Above Property REPORTS TO : Corporate Director of Sales & Revenue Management ENTITY SUPPORTED : Plamondon Hospitality Partners FLSA STATUS : Exempt DATE REVISED : April 2024 SUMMARY : The Sales Manager plays a pivotal role in driving revenue growth and enhancing our market presence in the region. Leveraging the four cornerstones of Plamondon Hospitality Partners Empowerment and Engagement, Talent Management, Improvement, and Brand Management to lead the sales efforts of the hotel, cultivating relationships, optimizing performance, and elevating the brand to new heights. The Sales Manager embodies the Plamondon corporate mission and values, thereby driving the hotel's success and reputation in the industry. PRINCIPAL DUTIES AND RESPONSIBILITIES : Empowerment and Engagement: Empower and engage the sales team by fostering a culture of trust, collaboration, and accountability. Provide leadership and support to team members, empowering them to take ownership of their roles and contribute to the overall success of the hotel. Create an inclusive and supportive work environment where team members feel valued, motivated, and inspired to achieve their full potential. Report and document all work-related incidents, and guest and associate injuries promptly to the General Manager (GM), Human Resources (HR), and the Executive Vice President (EVP) following Plamondon Hospitality Partners' safety and security protocols. Follow brand procedures for handling emergencies such as evacuations, medical emergencies, and natural disasters, while maintaining awareness of any undesirable individuals on the property premises. Talent Management: Develop top talent to ensure a high-performing sales team that consistently exceeds targets and delivers exceptional guest experiences. Conduct regular performance evaluations and provide ongoing coaching and feedback to drive continuous improvement and professional development. Identify opportunities for career advancement and succession planning, nurturing talent within the organization and fostering a culture of growth and opportunity. Develop and empower the sales team and leadership through ongoing training utilizing brand resources to effectively qualify business leads. Improvement: Continuously assess and optimize sales strategies and processes to drive revenue growth and enhance market competitiveness by monitoring industry trends, competitor activities, and guest feedback to identify opportunities for innovation and improvement. Lead by example in embracing a culture of continuous improvement, encouraging team members to challenge the status quo and pursue excellence in all aspects of their work. Assist in preparing and executing the annual revenue budget and marketing plan to drive strategic growth initiatives. Managing sales efforts aligned with the marketing plan to optimize revenue generation and market penetration. Cultivate leads using diverse channels like cold calls, telemarketing, referrals, networking, and targeted sales blitzes. Review monthly reports to extract actionable insights for continuous performance enhancement. Develop and implement quarterly sales action plans with clearly defined SMART goals for measurable success. Analyze weekly/monthly STAR data reports to refine strategies and improve occupancy rates and ADR penetration. Coordinate weekly sales meetings in collaboration with the Corporate Director of Sales & Revenue Management to ensure alignment and goal attainment. Create compelling marketing collateral to bolster sales efforts and effectively showcase the hotel's offerings. Brand Management: Represent the hotel and Plamondon Hospitality Partners with integrity, and professionalism, and embodying our core values and commitment to excellence by maintaining brand standards and ensuring alignment with corporate guidelines in all sales and marketing activities. Collaborate with marketing teams to develop and execute brand-building initiatives, promotional campaigns, and collateral materials that effectively showcase the unique value proposition of our hotel. Maintain strong relationships with competitor hotels, lead sources, clients, and the local community by actively participating in community relations meetings, including those held by the Chamber of Commerce, Tourism boards, and other relevant organizations. WORKING CONDITIONS : The majority of work is performed in a lighted, heated, and cooled environment typical of a hotel. Local travel is necessary for support of hotel operations. Occasional travel to Brand sponsored training is required with overnight lodging. Willingness and ability to work in other hotels operated by Plamondon Hospitality Partners. IN ADDITION TO THE ABOVE DUTIES/RESPONSIBILITIES, THE ESSENTIAL FUNCTIONS OF THIS JOB INCLUDE : Ability to work effectively as a team member, supporting co-workers and upholding The Plamondon Companies' policies through positive words and actions. Ability to respond appropriately in various situations, demonstrating resilience and completing assignments effectively under pressure. Ability to set an example for all hotel associates by displaying urgency towards associate and guest needs and fostering positive interactions with the public. Ability to represent The Plamondon Companies professionally and effectively in the business community and to the public, enhancing the company's reputation and brand image. Performs other duties as assigned by the Corporate Director of Sales & Revenue Management to support operational needs and achieve organizational objectives. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED : A related college degree in Business, Hospitality Management, Marketing, or a related field is required, or equivalent sales experience will be considered. Minimum of 3-5 years of sales experience in the hospitality industry, with a proven track record of meeting and exceeding targets. Strong leadership, communication, and interpersonal skills, with the ability to inspire and motivate team members. Strategic thinker with a customer-centric mindset and with an understanding of revenue generation and profit/loss implications, enables strategic decision-making to maximize profitability. Ability to perform the physical aspects of the job, including sitting, bending, climbing, standing, reaching, and walking for up to 90% of the workday, as well as lifting and carrying objects weighing up to 60lbs. Proficient in Microsoft Word, Excel, Outlook, and other relevant software packages. Must possess a valid driver's license, maintain proper car insurance coverage, and have access to a reliable vehicle for business-related travel. The above statements are intended to describe the general nature and level of duties and responsibilities of this position. They are not intended to be an exhaustive list of duties, responsibilities, and skills required. The Plamondon Companies reserves the right to unilaterally, and at any time, modify this Job Description, formally or informally, either verbally or in writing. The Plamondon Companies is an equal opportunity employer.
Aulani, A Disney Resort & Spa, is more than an enchanting, family-friendly destination. We've combined the spirit of O ahu with the magic of Disney to create a place where guests and cast members alike can feel the magic, can feel the spirit of the island and can truly feel welcomed. Here, you'll bring the spirit of the islands to life in every part of your role. Are you ready to join this team and make an impact? As a Spa & Merchandise Director, you will have key responsibilities for advising the operations in both the Laniwai Spa and Merchandise areas within the resort. The right person for this role will be a leader capable of building cohesive and motivated teams, provide strategic leadership and drive operational excellence and efficiencies across the two lines of businesses. You will lead operational budgets and inventory; implement and improve current marketing programs. Must also be able to maintain the highest possible standards of preparedness in order to provide the friendliest, most accommodating first impression in exceeding the guests and cast members expectations. This Full-time position reports to the General Manager and will be working onsite at our breathtaking Aulani resort on the island of Oahu, Hawaii. What will you do? Build, mentor and lead teams of leaders responsible for guest interactions, experience expectations and provide overall support within the Spa and Merchandise lines of businesses. Build and share operational goals, performance standards and metrics to accurately align with the Company's Mission, Vision and Values As part of the Executive Committee Team, provide subject matter expertise and vision into strategic operating plans about innovation and continuous improvements. Offer and sell concepts and ideas to management, peers, and employees. Build, implement and/or improve spa marketing programs/groups, through Sales and Marketing Department Lead all aspects of and handle all financial profit and operating expenses, including revenue generation, cost containment, and resource optimization for the business Actively engaging to the preparation of the annual operating and capital plan Maintain a good working relationship with guests, groups, personnel from other departments and senior management. Champion a positive environment that builds community and trust by supporting the delivery of the Five Keys Basics and modeling the Disney Leader basics. Serve as a leader who guides and instills phenomenal service excellence in all employees. Here's what you'll need to be successful in this role: 5+ years of experience in Spa and Merchandise/Retail Management with a consistent track record of leading large teams up to 100 employees In-depth knowledge of Spa Operations and Development, Health, Fitness, Wellness or related fields and Spa/Fitness licensing requirements Validated knowledge and passion in providing excellent Retail Guest Experiences Validated strong negotiating, mentoring, influencing, organizational, planning and partnership skills Proven track record to encourage and drive passion and team partnerships commitment to excellence It would be a plus if you also have these skills and education: Extensive resort and hospitality experience. 2 years of spa pre-opening experience, including experience in the design and construction process. Strong customer service orientation and skills. Strong budgetary, projections, and cost control skills. Clear, concise written and verbal communication skills. Excellent time management organization skills Professional work experience in the local market Advanced degree, preferably in a relevant field of Hotel, Spa Management, Hospitality, Retail, which will assist the candidate in the job functions Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at The hiring range for this position in Hawaii is $135,000 to $181,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
May 17, 2024
Full time
Aulani, A Disney Resort & Spa, is more than an enchanting, family-friendly destination. We've combined the spirit of O ahu with the magic of Disney to create a place where guests and cast members alike can feel the magic, can feel the spirit of the island and can truly feel welcomed. Here, you'll bring the spirit of the islands to life in every part of your role. Are you ready to join this team and make an impact? As a Spa & Merchandise Director, you will have key responsibilities for advising the operations in both the Laniwai Spa and Merchandise areas within the resort. The right person for this role will be a leader capable of building cohesive and motivated teams, provide strategic leadership and drive operational excellence and efficiencies across the two lines of businesses. You will lead operational budgets and inventory; implement and improve current marketing programs. Must also be able to maintain the highest possible standards of preparedness in order to provide the friendliest, most accommodating first impression in exceeding the guests and cast members expectations. This Full-time position reports to the General Manager and will be working onsite at our breathtaking Aulani resort on the island of Oahu, Hawaii. What will you do? Build, mentor and lead teams of leaders responsible for guest interactions, experience expectations and provide overall support within the Spa and Merchandise lines of businesses. Build and share operational goals, performance standards and metrics to accurately align with the Company's Mission, Vision and Values As part of the Executive Committee Team, provide subject matter expertise and vision into strategic operating plans about innovation and continuous improvements. Offer and sell concepts and ideas to management, peers, and employees. Build, implement and/or improve spa marketing programs/groups, through Sales and Marketing Department Lead all aspects of and handle all financial profit and operating expenses, including revenue generation, cost containment, and resource optimization for the business Actively engaging to the preparation of the annual operating and capital plan Maintain a good working relationship with guests, groups, personnel from other departments and senior management. Champion a positive environment that builds community and trust by supporting the delivery of the Five Keys Basics and modeling the Disney Leader basics. Serve as a leader who guides and instills phenomenal service excellence in all employees. Here's what you'll need to be successful in this role: 5+ years of experience in Spa and Merchandise/Retail Management with a consistent track record of leading large teams up to 100 employees In-depth knowledge of Spa Operations and Development, Health, Fitness, Wellness or related fields and Spa/Fitness licensing requirements Validated knowledge and passion in providing excellent Retail Guest Experiences Validated strong negotiating, mentoring, influencing, organizational, planning and partnership skills Proven track record to encourage and drive passion and team partnerships commitment to excellence It would be a plus if you also have these skills and education: Extensive resort and hospitality experience. 2 years of spa pre-opening experience, including experience in the design and construction process. Strong customer service orientation and skills. Strong budgetary, projections, and cost control skills. Clear, concise written and verbal communication skills. Excellent time management organization skills Professional work experience in the local market Advanced degree, preferably in a relevant field of Hotel, Spa Management, Hospitality, Retail, which will assist the candidate in the job functions Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at The hiring range for this position in Hawaii is $135,000 to $181,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Aulani, A Disney Resort & Spa, is more than an enchanting, family-friendly destination. We've combined the spirit of O ahu with the magic of Disney to create a place where guests and cast members alike can feel the magic, can feel the spirit of the island and can truly feel welcomed. Here, you'll bring the spirit of the islands to life in every part of your role. Are you ready to join this team and make an impact? As a Spa & Merchandise Director, you will have key responsibilities for advising the operations in both the Laniwai Spa and Merchandise areas within the resort. The right person for this role will be a leader capable of building cohesive and motivated teams, provide strategic leadership and drive operational excellence and efficiencies across the two lines of businesses. You will lead operational budgets and inventory; implement and improve current marketing programs. Must also be able to maintain the highest possible standards of preparedness in order to provide the friendliest, most accommodating first impression in exceeding the guests and cast members expectations. This Full-time position reports to the General Manager and will be working onsite at our breathtaking Aulani resort on the island of Oahu, Hawaii. What will you do? Build, mentor and lead teams of leaders responsible for guest interactions, experience expectations and provide overall support within the Spa and Merchandise lines of businesses. Build and share operational goals, performance standards and metrics to accurately align with the Company's Mission, Vision and Values As part of the Executive Committee Team, provide subject matter expertise and vision into strategic operating plans about innovation and continuous improvements. Offer and sell concepts and ideas to management, peers, and employees. Build, implement and/or improve spa marketing programs/groups, through Sales and Marketing Department Lead all aspects of and handle all financial profit and operating expenses, including revenue generation, cost containment, and resource optimization for the business Actively engaging to the preparation of the annual operating and capital plan Maintain a good working relationship with guests, groups, personnel from other departments and senior management. Champion a positive environment that builds community and trust by supporting the delivery of the Five Keys Basics and modeling the Disney Leader basics. Serve as a leader who guides and instills phenomenal service excellence in all employees. Here's what you'll need to be successful in this role: 5+ years of experience in Spa and Merchandise/Retail Management with a consistent track record of leading large teams up to 100 employees In-depth knowledge of Spa Operations and Development, Health, Fitness, Wellness or related fields and Spa/Fitness licensing requirements Validated knowledge and passion in providing excellent Retail Guest Experiences Validated strong negotiating, mentoring, influencing, organizational, planning and partnership skills Proven track record to encourage and drive passion and team partnerships commitment to excellence It would be a plus if you also have these skills and education: Extensive resort and hospitality experience. 2 years of spa pre-opening experience, including experience in the design and construction process. Strong customer service orientation and skills. Strong budgetary, projections, and cost control skills. Clear, concise written and verbal communication skills. Excellent time management organization skills Professional work experience in the local market Advanced degree, preferably in a relevant field of Hotel, Spa Management, Hospitality, Retail, which will assist the candidate in the job functions Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at The hiring range for this position in Hawaii is $135,000 to $181,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
May 17, 2024
Full time
Aulani, A Disney Resort & Spa, is more than an enchanting, family-friendly destination. We've combined the spirit of O ahu with the magic of Disney to create a place where guests and cast members alike can feel the magic, can feel the spirit of the island and can truly feel welcomed. Here, you'll bring the spirit of the islands to life in every part of your role. Are you ready to join this team and make an impact? As a Spa & Merchandise Director, you will have key responsibilities for advising the operations in both the Laniwai Spa and Merchandise areas within the resort. The right person for this role will be a leader capable of building cohesive and motivated teams, provide strategic leadership and drive operational excellence and efficiencies across the two lines of businesses. You will lead operational budgets and inventory; implement and improve current marketing programs. Must also be able to maintain the highest possible standards of preparedness in order to provide the friendliest, most accommodating first impression in exceeding the guests and cast members expectations. This Full-time position reports to the General Manager and will be working onsite at our breathtaking Aulani resort on the island of Oahu, Hawaii. What will you do? Build, mentor and lead teams of leaders responsible for guest interactions, experience expectations and provide overall support within the Spa and Merchandise lines of businesses. Build and share operational goals, performance standards and metrics to accurately align with the Company's Mission, Vision and Values As part of the Executive Committee Team, provide subject matter expertise and vision into strategic operating plans about innovation and continuous improvements. Offer and sell concepts and ideas to management, peers, and employees. Build, implement and/or improve spa marketing programs/groups, through Sales and Marketing Department Lead all aspects of and handle all financial profit and operating expenses, including revenue generation, cost containment, and resource optimization for the business Actively engaging to the preparation of the annual operating and capital plan Maintain a good working relationship with guests, groups, personnel from other departments and senior management. Champion a positive environment that builds community and trust by supporting the delivery of the Five Keys Basics and modeling the Disney Leader basics. Serve as a leader who guides and instills phenomenal service excellence in all employees. Here's what you'll need to be successful in this role: 5+ years of experience in Spa and Merchandise/Retail Management with a consistent track record of leading large teams up to 100 employees In-depth knowledge of Spa Operations and Development, Health, Fitness, Wellness or related fields and Spa/Fitness licensing requirements Validated knowledge and passion in providing excellent Retail Guest Experiences Validated strong negotiating, mentoring, influencing, organizational, planning and partnership skills Proven track record to encourage and drive passion and team partnerships commitment to excellence It would be a plus if you also have these skills and education: Extensive resort and hospitality experience. 2 years of spa pre-opening experience, including experience in the design and construction process. Strong customer service orientation and skills. Strong budgetary, projections, and cost control skills. Clear, concise written and verbal communication skills. Excellent time management organization skills Professional work experience in the local market Advanced degree, preferably in a relevant field of Hotel, Spa Management, Hospitality, Retail, which will assist the candidate in the job functions Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at The hiring range for this position in Hawaii is $135,000 to $181,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.