Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Apr 21, 2024
Full time
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Company Description A private Napa Ranch cultivating the future of wellbeing. Stanly Ranch - a land that was established with legacy in mind and furthers its progression now with enlightened 21st century ideals. A vanguard in the movement toward holistic wellbeing, Stanly Ranch empowers an immersive agricultural experience intended to not only revitalize those lucky enough to visit, but to leave them transformed. Guests, owners, and locals alike will be captivated by an active and engaged private ranch lifestyle uniquely curated to nourish the mind, body, and soul through a rare connection to the land and its bounty. Job Description Join our team as a Wellness Coordinator and become one of the authors of our story. The Wellness Coordinator provides an exceptional environment in spa, fitness and retail to enhance the guests visit. Schedules treatments, meet and greet guests, sell merchandise and check on fitness areas. Maintain the Spa and Fitness Center areas in a spotless condition and maintain the common areas of the spa in between appointments. Knowledge of all aspects of the treatments and the ability to recommend and suggestive selling. Process spa reservations, billing, and meet and greet all guests as they arrive and depart from their treatments. Support all aspects of retail: Guest assistance, product display, suggestive selling, and merchandising. Handle guest complaints or problems immediately, ensuring guest satisfaction. Communicate all of the above to management to ensure communication to all necessary departments. Use good judgement and maintain discretion and diplomacy while performing job duties. Participate in all designated programs, meetings, and training. Rate of pay - $21.50 per hour. Qualifications The ideal candidate will have previous customer service experience in the hospitality industry, the spa and wellness industry, or from within the retail industry. Ability to work in a fast-paced environment with an outgoing team. Possess excellent communication style and skills. Prior customer service experience/luxury hospitality experience preferred Combination of education and work experience Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and and . SRGA Resort LP is an Equal Opportunity Employer, M/F/D/V. SRGA Resort LP provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, SRGA Resort LP complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Apr 20, 2024
Full time
Company Description A private Napa Ranch cultivating the future of wellbeing. Stanly Ranch - a land that was established with legacy in mind and furthers its progression now with enlightened 21st century ideals. A vanguard in the movement toward holistic wellbeing, Stanly Ranch empowers an immersive agricultural experience intended to not only revitalize those lucky enough to visit, but to leave them transformed. Guests, owners, and locals alike will be captivated by an active and engaged private ranch lifestyle uniquely curated to nourish the mind, body, and soul through a rare connection to the land and its bounty. Job Description Join our team as a Wellness Coordinator and become one of the authors of our story. The Wellness Coordinator provides an exceptional environment in spa, fitness and retail to enhance the guests visit. Schedules treatments, meet and greet guests, sell merchandise and check on fitness areas. Maintain the Spa and Fitness Center areas in a spotless condition and maintain the common areas of the spa in between appointments. Knowledge of all aspects of the treatments and the ability to recommend and suggestive selling. Process spa reservations, billing, and meet and greet all guests as they arrive and depart from their treatments. Support all aspects of retail: Guest assistance, product display, suggestive selling, and merchandising. Handle guest complaints or problems immediately, ensuring guest satisfaction. Communicate all of the above to management to ensure communication to all necessary departments. Use good judgement and maintain discretion and diplomacy while performing job duties. Participate in all designated programs, meetings, and training. Rate of pay - $21.50 per hour. Qualifications The ideal candidate will have previous customer service experience in the hospitality industry, the spa and wellness industry, or from within the retail industry. Ability to work in a fast-paced environment with an outgoing team. Possess excellent communication style and skills. Prior customer service experience/luxury hospitality experience preferred Combination of education and work experience Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and and . SRGA Resort LP is an Equal Opportunity Employer, M/F/D/V. SRGA Resort LP provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, SRGA Resort LP complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Company Description A century ago, Calistoga was a town centered around its bubbling natural hot springs and the beautiful weather of the Napa Valley. Today, it's a bucket-list destination for ardent wine lovers, foodies and wellness seekers for its particularly enviable version of the "good life." Solage was created to reflect its hometown spirit, drawing visitors as well as area vintners who come here after a day in the vineyards to relax over a glass of wine or a craft cocktail and connect. Job Description Join our team as a Wellness Coordinator and become one of the authors of our story. The Wellness Coordinator provides an exceptional environment in spa, fitness and retail to enhance the guests visit. Schedules treatments, meet and greet guests, sell merchandise and check on fitness areas. Maintain the Spa areas in a spotless condition and maintain the common areas of the spa in between appointments. Knowledge of all aspects of the treatments and the ability to recommend and suggestive selling. Process spa reservations, billing, and meet and greet all guests as they arrive and depart from their treatments. Support all aspects of retail: Guest assistance, product display, suggestive selling, and merchandising. Handle guest complaints or problems immediately, ensuring guest satisfaction. Communicate all of the above to management to ensure communication to all necessary departments. Use good judgement and maintain discretion and diplomacy while performing job duties. Participate in all designated programs, meetings, and training. The starting pay rate for this position is $18.50 per hour plus tips. This is the pay rate for this position that Solage reasonably expects to pay. Decisions regarding individual pay will be based on a number of factors, such as experience and education. Qualifications The ideal candidate will have previous customer service experience in the hospitality industry, the spa and wellness industry, or from within the retail industry. Ability to work in a fast-paced environment with an outgoing team. Possess excellent communication style and skills. Prior customer service experience/luxury hospitality experience preferred Combination of education and work experience Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and and . Solage Management Inc is an Equal Opportunity Employer, M/F/D/V. Solage Management Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solage Management Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Apr 18, 2024
Full time
Company Description A century ago, Calistoga was a town centered around its bubbling natural hot springs and the beautiful weather of the Napa Valley. Today, it's a bucket-list destination for ardent wine lovers, foodies and wellness seekers for its particularly enviable version of the "good life." Solage was created to reflect its hometown spirit, drawing visitors as well as area vintners who come here after a day in the vineyards to relax over a glass of wine or a craft cocktail and connect. Job Description Join our team as a Wellness Coordinator and become one of the authors of our story. The Wellness Coordinator provides an exceptional environment in spa, fitness and retail to enhance the guests visit. Schedules treatments, meet and greet guests, sell merchandise and check on fitness areas. Maintain the Spa areas in a spotless condition and maintain the common areas of the spa in between appointments. Knowledge of all aspects of the treatments and the ability to recommend and suggestive selling. Process spa reservations, billing, and meet and greet all guests as they arrive and depart from their treatments. Support all aspects of retail: Guest assistance, product display, suggestive selling, and merchandising. Handle guest complaints or problems immediately, ensuring guest satisfaction. Communicate all of the above to management to ensure communication to all necessary departments. Use good judgement and maintain discretion and diplomacy while performing job duties. Participate in all designated programs, meetings, and training. The starting pay rate for this position is $18.50 per hour plus tips. This is the pay rate for this position that Solage reasonably expects to pay. Decisions regarding individual pay will be based on a number of factors, such as experience and education. Qualifications The ideal candidate will have previous customer service experience in the hospitality industry, the spa and wellness industry, or from within the retail industry. Ability to work in a fast-paced environment with an outgoing team. Possess excellent communication style and skills. Prior customer service experience/luxury hospitality experience preferred Combination of education and work experience Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and and . Solage Management Inc is an Equal Opportunity Employer, M/F/D/V. Solage Management Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solage Management Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Key Responsibilities: Lead and manage the shore excursion team, including excursion coordinators, tour guides, and transportation staff, to ensure seamless operation and delivery of high-quality excursions. Develop and maintain relationships with local tour operators, vendors, and tourism boards to source and negotiate contracts for a diverse range of shore excursions that cater to the interests and preferences of our guests. Collaborate with onboard departments, including itinerary planning, guest services, and marketing, to promote and sell shore excursions to guests and maximize revenue opportunities. Plan and organize logistics for shore excursions, including transportation, equipment rental, permits, and reservations, to ensure smooth execution and guest satisfaction. Conduct pre-excursion briefings and trainings for tour guides and staff to ensure they are knowledgeable, enthusiastic, and equipped to deliver exceptional guest experiences. Monitor excursion operations and guest feedback to identify areas for improvement and implement corrective actions as necessary to enhance the guest experience and drive customer satisfaction. Maintain accurate records of excursion bookings, revenue, expenses, and guest feedback, and prepare reports for management review and analysis. Ensure compliance with safety regulations, environmental guidelines, and ethical standards in all aspects of shore excursion operations. Qualifications: Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field; Master's degree preferred. years of experience in the hospitality, tourism, or cruise industry, with a focus on shore excursion management, tour operations, or destination management. Strong leadership and managerial skills, with the ability to motivate and inspire a team of diverse individuals to achieve common goals. Excellent communication and interpersonal skills, with the ability to build relationships and negotiate contracts with external vendors and partners. Knowledge of destination management principles, local tourism regulations, and cultural sensitivities in various regions around the world. Proven track record of revenue generation, cost control, and profitability in shore excursion operations. Ability to work independently and make sound decisions under pressure in a fast-paced, dynamic environment. Proficiency in Microsoft Office Suite and other relevant software applications for data analysis, reporting, and inventory management.
May 02, 2024
Full time
Key Responsibilities: Lead and manage the shore excursion team, including excursion coordinators, tour guides, and transportation staff, to ensure seamless operation and delivery of high-quality excursions. Develop and maintain relationships with local tour operators, vendors, and tourism boards to source and negotiate contracts for a diverse range of shore excursions that cater to the interests and preferences of our guests. Collaborate with onboard departments, including itinerary planning, guest services, and marketing, to promote and sell shore excursions to guests and maximize revenue opportunities. Plan and organize logistics for shore excursions, including transportation, equipment rental, permits, and reservations, to ensure smooth execution and guest satisfaction. Conduct pre-excursion briefings and trainings for tour guides and staff to ensure they are knowledgeable, enthusiastic, and equipped to deliver exceptional guest experiences. Monitor excursion operations and guest feedback to identify areas for improvement and implement corrective actions as necessary to enhance the guest experience and drive customer satisfaction. Maintain accurate records of excursion bookings, revenue, expenses, and guest feedback, and prepare reports for management review and analysis. Ensure compliance with safety regulations, environmental guidelines, and ethical standards in all aspects of shore excursion operations. Qualifications: Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field; Master's degree preferred. years of experience in the hospitality, tourism, or cruise industry, with a focus on shore excursion management, tour operations, or destination management. Strong leadership and managerial skills, with the ability to motivate and inspire a team of diverse individuals to achieve common goals. Excellent communication and interpersonal skills, with the ability to build relationships and negotiate contracts with external vendors and partners. Knowledge of destination management principles, local tourism regulations, and cultural sensitivities in various regions around the world. Proven track record of revenue generation, cost control, and profitability in shore excursion operations. Ability to work independently and make sound decisions under pressure in a fast-paced, dynamic environment. Proficiency in Microsoft Office Suite and other relevant software applications for data analysis, reporting, and inventory management.