Westmont Group
Boston, Massachusetts
JOB SUMMARY The Night Audit Supervisor is the Manager on Duty and responsible for all hotel operations during evening/overnight shift hours, focusing on Front Office operations, run audit reports and balance room and revenue, proper guest follow-up, all other evening/overnight shift associates and hotel safety/security. The Night Audit Supervisor assists the Director of Guest Services in all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures. When problems arise during this shift, the Night Audit Supervisor will respond to all emergency situations, resolve guest issues and concerns, and ensure the safety and security of the hotel's guests and associates. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Prepare daily Restaurant Revenue Report data by auditing Digital Dining records/journals to breakdown revenue, covers, server's tips paid out and settlements by type and cashier. Run audit reports/journals. Make corrections and adjustments and handle all computer problems that might occur throughout their shift. Input onto the PC revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations. Ensure all reports and back-up vouchers are complete and filed properly. Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. A/R, A/P, and Payroll). Review and correct discrepancies in the Front Desk System. Coordinate with the front desk and restaurants/bars closing to facilitate a smooth operation of file maintenance and reset of system totals for next day operations. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Must actively participate in the decision making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Director of Guest Services and/or Manager on Duty prior to shift start. Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. This position is a member of the hotel's emergency response team. Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or Director of Guest Services Complete pre-shift meetings with all departments and insure communication continues throughout the hotel. Perform other duties as assigned. KNOWLEDGE, SKILLS & ABILITIES Knowledge of accounting operations to include all aspects such as accounts receivable accounts payable, etc. Ability to use computer keyboard, telephone, and electronic equipment to meet requests effectively. Ability to communicate all significant incidents/accidents in clear English language, utilizing excellent writing skills. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to diffuse anger and collect accurate information and professionally resolve problems. Considerable knowledge of all departments' functionality, hotel facilities/services, as well as city and current events. Possess excellent verbal communication skills, conflict resolution skills and multi-tasking skills. Good hearing and visual ability in order to detect signs of emergency. Prior hotel experience required, prior supervisory experience preferred. Ability to meet deadlines and work toward department goals. PHYSICAL DEMANDS Ability to stand and move throughout front office and continuously performs essential job functions. Lifting up to 50 pounds maximum. Occasional twisting, bending, stooping, reaching, standing, walking. Frequent talking, hearing, seeing and smiling.
JOB SUMMARY The Night Audit Supervisor is the Manager on Duty and responsible for all hotel operations during evening/overnight shift hours, focusing on Front Office operations, run audit reports and balance room and revenue, proper guest follow-up, all other evening/overnight shift associates and hotel safety/security. The Night Audit Supervisor assists the Director of Guest Services in all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures. When problems arise during this shift, the Night Audit Supervisor will respond to all emergency situations, resolve guest issues and concerns, and ensure the safety and security of the hotel's guests and associates. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Prepare daily Restaurant Revenue Report data by auditing Digital Dining records/journals to breakdown revenue, covers, server's tips paid out and settlements by type and cashier. Run audit reports/journals. Make corrections and adjustments and handle all computer problems that might occur throughout their shift. Input onto the PC revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations. Ensure all reports and back-up vouchers are complete and filed properly. Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. A/R, A/P, and Payroll). Review and correct discrepancies in the Front Desk System. Coordinate with the front desk and restaurants/bars closing to facilitate a smooth operation of file maintenance and reset of system totals for next day operations. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Must actively participate in the decision making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Director of Guest Services and/or Manager on Duty prior to shift start. Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. This position is a member of the hotel's emergency response team. Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or Director of Guest Services Complete pre-shift meetings with all departments and insure communication continues throughout the hotel. Perform other duties as assigned. KNOWLEDGE, SKILLS & ABILITIES Knowledge of accounting operations to include all aspects such as accounts receivable accounts payable, etc. Ability to use computer keyboard, telephone, and electronic equipment to meet requests effectively. Ability to communicate all significant incidents/accidents in clear English language, utilizing excellent writing skills. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to diffuse anger and collect accurate information and professionally resolve problems. Considerable knowledge of all departments' functionality, hotel facilities/services, as well as city and current events. Possess excellent verbal communication skills, conflict resolution skills and multi-tasking skills. Good hearing and visual ability in order to detect signs of emergency. Prior hotel experience required, prior supervisory experience preferred. Ability to meet deadlines and work toward department goals. PHYSICAL DEMANDS Ability to stand and move throughout front office and continuously performs essential job functions. Lifting up to 50 pounds maximum. Occasional twisting, bending, stooping, reaching, standing, walking. Frequent talking, hearing, seeing and smiling.
Great Wolf Lodge
Centralia, Washington
Pay: $0 per year - $0 per year The Lodge Food & Beverage Manager understands and leads the daily operations of multiple F&B areas, ensuring guest satisfaction, staff engagement, safety and profitability initiatives are achieved within the lodge environment. The F&B Manager's key responsibilities include upholding brand standards in food safety/sanitation, cleanliness, staff scheduling & preparedness, training, inventory and guest service/presentation. The Food & Beverage Manager oversees multiple operations including restaurants, bars, quick-serve outlets and banquets in conjunction with fellow F&B Managers. Essential Daily Duties & Responsibilities: As assigned, oversees and takes ownership of the daily functions of the lodge restaurant and bar, quick service and daily functions of the lodge banquet operations per brand guidelines, completing all tasks necessary to achieve monthly KPI goals. Ensure all areas are strategically prepared for timely, thorough and profitable guest service interactions. Assists F&B leadership in achieving operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. Actively participates and follows up in the proficient hiring, training, scheduling, coaching, and counseling, of Pack Members; communicating job expectations; planning, monitoring, giving feedback, and reviewing job contributions; enforcing policies and procedures consistent with the Great Wolf Lodge Handbook. Ensures compliance of Pack Member participation training courses in Great Wolf University. Supports frontline staff in anticipating and attending to guests needs to ensure maximum satisfaction. Partners with other F&B Leaders with supervising the preparation, presentation and timeliness of all foods and beverages in all venues of the Lodge; Ensure all items are prepared per recipe guidelines meeting flavor, quality, speed and service standards. Assists in each functional area during peak demand times as needed; to include all guest-facing roles in restaurants, bars, quick-service outlets and banquets. Partners with the Culinary and Purchasing Teams with storeroom, cooler and freezer organization to maintain designated par levels and adherence to all health code requirements; First-in/First-out protocols. Assists Director and Chef with controlling cost of goods sold through regular review of portion control and preparation quantities produced by frontline pack; Extends to activities designed to minimize waste. Ensures all F&B areas strictly and continuously adhere to all local and national standards of food handling, cleanliness, sanitation, organization and maintenance coinciding with the daily/weekly/monthly cleaning schedule and daily execution of Great Wolf internal safety audits. Works with other F&B Leaders and HR to ensure timely and accurate execution of scheduling and payroll activities. Monitors equipment operation, perform preventative maintenance, troubleshoot breakdowns, maintain supplies, and call for repairs as necessary through designated channels. Participates in weekly/monthly inventory procedures to ensure budgeted controllable costs are not exceeded and appropriate pars are maintained. Conducts department pre-shift meetings and service audits at designated timelines; course-correct service components as needed to ensure guest satisfaction scores and company standards are achieved. Ensures lodge complies and meets all minimum score goals for scheduled and non-scheduled safety inspections. Basic Qualifications & Skills: High School diploma or equivalent experience Minimum of 1+ years leadership experience in food & beverage, organizing a team for optimal customer service Must be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed Experienced in driving business, revenue, control cost, guest satisfaction and employee engagement Demonstrated experience leading teams to achieve/exceed goals Strong attention to detail and time management skills Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette Desktop and similar hospitality software (Familiarity with Microsoft Office Suite, payroll systems, POS) Successful completion of criminal background check and drug screen Highly proficient with food safety and sanitation practices, rules and regulations Desired Qualifications & Traits: Bachelor's degree in hospitality, business, or related field Preferably 2 years in a similar role Manager-level certification from nationally accredited food safety training program Manager-level certification from nationally accredited alcohol awareness & safety training program Effective communication and ability to resolve conflict; Proven teamwork Training and/or experience with hands-on kitchen and bar equipment maintenance Prior management experience in hotel/resort industry Strong analytical skills - Understand and react appropriately to key business indicators Prior experience developing and implementing plans to ensure a safe work environment in compliance with appropriate regulations (i.e. - Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans) Physical Requirements: Able to lift up to 30 lbs. Able to bend, stretch, and twist Able to stand for long periods of time Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Pay: $0 per year - $0 per year The Lodge Food & Beverage Manager understands and leads the daily operations of multiple F&B areas, ensuring guest satisfaction, staff engagement, safety and profitability initiatives are achieved within the lodge environment. The F&B Manager's key responsibilities include upholding brand standards in food safety/sanitation, cleanliness, staff scheduling & preparedness, training, inventory and guest service/presentation. The Food & Beverage Manager oversees multiple operations including restaurants, bars, quick-serve outlets and banquets in conjunction with fellow F&B Managers. Essential Daily Duties & Responsibilities: As assigned, oversees and takes ownership of the daily functions of the lodge restaurant and bar, quick service and daily functions of the lodge banquet operations per brand guidelines, completing all tasks necessary to achieve monthly KPI goals. Ensure all areas are strategically prepared for timely, thorough and profitable guest service interactions. Assists F&B leadership in achieving operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. Actively participates and follows up in the proficient hiring, training, scheduling, coaching, and counseling, of Pack Members; communicating job expectations; planning, monitoring, giving feedback, and reviewing job contributions; enforcing policies and procedures consistent with the Great Wolf Lodge Handbook. Ensures compliance of Pack Member participation training courses in Great Wolf University. Supports frontline staff in anticipating and attending to guests needs to ensure maximum satisfaction. Partners with other F&B Leaders with supervising the preparation, presentation and timeliness of all foods and beverages in all venues of the Lodge; Ensure all items are prepared per recipe guidelines meeting flavor, quality, speed and service standards. Assists in each functional area during peak demand times as needed; to include all guest-facing roles in restaurants, bars, quick-service outlets and banquets. Partners with the Culinary and Purchasing Teams with storeroom, cooler and freezer organization to maintain designated par levels and adherence to all health code requirements; First-in/First-out protocols. Assists Director and Chef with controlling cost of goods sold through regular review of portion control and preparation quantities produced by frontline pack; Extends to activities designed to minimize waste. Ensures all F&B areas strictly and continuously adhere to all local and national standards of food handling, cleanliness, sanitation, organization and maintenance coinciding with the daily/weekly/monthly cleaning schedule and daily execution of Great Wolf internal safety audits. Works with other F&B Leaders and HR to ensure timely and accurate execution of scheduling and payroll activities. Monitors equipment operation, perform preventative maintenance, troubleshoot breakdowns, maintain supplies, and call for repairs as necessary through designated channels. Participates in weekly/monthly inventory procedures to ensure budgeted controllable costs are not exceeded and appropriate pars are maintained. Conducts department pre-shift meetings and service audits at designated timelines; course-correct service components as needed to ensure guest satisfaction scores and company standards are achieved. Ensures lodge complies and meets all minimum score goals for scheduled and non-scheduled safety inspections. Basic Qualifications & Skills: High School diploma or equivalent experience Minimum of 1+ years leadership experience in food & beverage, organizing a team for optimal customer service Must be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed Experienced in driving business, revenue, control cost, guest satisfaction and employee engagement Demonstrated experience leading teams to achieve/exceed goals Strong attention to detail and time management skills Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette Desktop and similar hospitality software (Familiarity with Microsoft Office Suite, payroll systems, POS) Successful completion of criminal background check and drug screen Highly proficient with food safety and sanitation practices, rules and regulations Desired Qualifications & Traits: Bachelor's degree in hospitality, business, or related field Preferably 2 years in a similar role Manager-level certification from nationally accredited food safety training program Manager-level certification from nationally accredited alcohol awareness & safety training program Effective communication and ability to resolve conflict; Proven teamwork Training and/or experience with hands-on kitchen and bar equipment maintenance Prior management experience in hotel/resort industry Strong analytical skills - Understand and react appropriately to key business indicators Prior experience developing and implementing plans to ensure a safe work environment in compliance with appropriate regulations (i.e. - Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans) Physical Requirements: Able to lift up to 30 lbs. Able to bend, stretch, and twist Able to stand for long periods of time Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Hard Rock International
New York, New York
Barbacks act as the backbone of a food and beverage establishment. It is your job to assist in anticipating the bars needs and to provide direct support to the bartenders and management by efficiently re-stocking key bar/liquor supplies before, during, and after guest service has completed. Barbacks must learn to act as a team to ensure service to all guests is smooth and seamless. By continuously maintaining bar/liquor supplies, paying close attention to par levels, bar sanitation, and anticipating the needs of the bar staff, will ensure the food and beverage establishment is successful. Additionally, Barbacks act as ambassadors of the establishment, marketing the venue and all knowledge of products offered to the targeted customer base. Complete bar requisitions. Ensure lounge/bar area is clean and in order at all times, including bar, tables, chairs, floors, walls, ceilings, lighting, temperature, music, memorabilia, and décor. Stock juice, mixers, soft drinks, beer, wine, liquor, and paper/plastic supplies. Clean and stock glassware. Cut and stock garnishes. Maintain tables by clearing finished plates, glassware, silverware, trash, and other items. Set, clear, and reset tables. Clean bar tops, sinks, speed rails, ice bins, guns and lines, bottles, cabinets, and coolers. Set up and empty trash and recycling. Follow all food safety, sanitation, and alcohol service laws and regulations. Sweep and mop floors. Maintain positive and professional communication with all staff. Provide recognition to others, including co-workers, supervisors, managers, and directors. Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities. Ensure a healthy and safe work environment for co-workers and guests. Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests. Promote property outlets to guests. Assist guests in finding locations within the property by escorting, when possible, or giving clear directions. Resolve guest complaints using property procedures. Create a positive environment in which all employees have the ability to maximize their potential. Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance. Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service. Participate in Sound Check meetings on each shift. Always smile and offer a warm greeting to all. Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique. Take initiative to offer assistance throughout the property. Operate ethically to protect the Hard Rock brand. Utilize programs designed to help Save the Planet. Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations. Perform additional duties as requested by department managers and supervisors. Communicate with supervisors and managers to ensure that assigned duties are completed to standard. Coordinate operations with other departments, as needed. Present a professional image to employees, guests, clients, owners, and investors. Maintain confidentiality of guest, employee, and company information. This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned. EXPERIENCE, EDUCATION, AND CERTIFICATIONS Secondary school degree preferred and/or previous work experience in service for at least 1 year. SKILLS Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas. Ability to read, comprehend, and write simple instructions, short correspondence and memos. Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing. Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy. Fluency in English: additional languages preferred. PHYSICAL DEMANDS Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Ability to obtain impressions through the eyes. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms. Ability to occasionally move objects (lift, push, pull, balance, carry) up to 100 pounds / 50 kilograms. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. ADDITIONAL REQUIREMENTS Deep understanding of lifestyle hotels and premium dining products and services. Must meet legal requirements for any required licensing. Ability to work evenings, weekends, and holidays, as needed. For this New York, New York United States-based position, the expected starting pay is $19.50 per hour.
Barbacks act as the backbone of a food and beverage establishment. It is your job to assist in anticipating the bars needs and to provide direct support to the bartenders and management by efficiently re-stocking key bar/liquor supplies before, during, and after guest service has completed. Barbacks must learn to act as a team to ensure service to all guests is smooth and seamless. By continuously maintaining bar/liquor supplies, paying close attention to par levels, bar sanitation, and anticipating the needs of the bar staff, will ensure the food and beverage establishment is successful. Additionally, Barbacks act as ambassadors of the establishment, marketing the venue and all knowledge of products offered to the targeted customer base. Complete bar requisitions. Ensure lounge/bar area is clean and in order at all times, including bar, tables, chairs, floors, walls, ceilings, lighting, temperature, music, memorabilia, and décor. Stock juice, mixers, soft drinks, beer, wine, liquor, and paper/plastic supplies. Clean and stock glassware. Cut and stock garnishes. Maintain tables by clearing finished plates, glassware, silverware, trash, and other items. Set, clear, and reset tables. Clean bar tops, sinks, speed rails, ice bins, guns and lines, bottles, cabinets, and coolers. Set up and empty trash and recycling. Follow all food safety, sanitation, and alcohol service laws and regulations. Sweep and mop floors. Maintain positive and professional communication with all staff. Provide recognition to others, including co-workers, supervisors, managers, and directors. Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities. Ensure a healthy and safe work environment for co-workers and guests. Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests. Promote property outlets to guests. Assist guests in finding locations within the property by escorting, when possible, or giving clear directions. Resolve guest complaints using property procedures. Create a positive environment in which all employees have the ability to maximize their potential. Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance. Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service. Participate in Sound Check meetings on each shift. Always smile and offer a warm greeting to all. Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique. Take initiative to offer assistance throughout the property. Operate ethically to protect the Hard Rock brand. Utilize programs designed to help Save the Planet. Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations. Perform additional duties as requested by department managers and supervisors. Communicate with supervisors and managers to ensure that assigned duties are completed to standard. Coordinate operations with other departments, as needed. Present a professional image to employees, guests, clients, owners, and investors. Maintain confidentiality of guest, employee, and company information. This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned. EXPERIENCE, EDUCATION, AND CERTIFICATIONS Secondary school degree preferred and/or previous work experience in service for at least 1 year. SKILLS Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas. Ability to read, comprehend, and write simple instructions, short correspondence and memos. Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing. Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy. Fluency in English: additional languages preferred. PHYSICAL DEMANDS Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Ability to obtain impressions through the eyes. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms. Ability to occasionally move objects (lift, push, pull, balance, carry) up to 100 pounds / 50 kilograms. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. ADDITIONAL REQUIREMENTS Deep understanding of lifestyle hotels and premium dining products and services. Must meet legal requirements for any required licensing. Ability to work evenings, weekends, and holidays, as needed. For this New York, New York United States-based position, the expected starting pay is $19.50 per hour.
Kickapoo Lucky Eagle Casino
Eagle Pass, Texas
Reports to: F&B Beverage Shift Lead Job Summary: Assist the Bartender in providing friendly and excellent service to every guest as well as keep the beverage area clean and stocked at all times. Ensuring all applicable laws and regulations with respect to the safe and responsible sale and service of alcoholic beverages are strictly adhered to. Essential Functions: Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures. Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions. Responsible for backing up the bartender(s) with their position responsibilities, which include maintaining a clean and organized lounge area at all bar locations. Welcome guests upon arrival. Use guest names during interactions and remember their preferences. Thank guests, offer farewells and invite guests to return. Responsible for keeping all liquor, alcohol and other beverages fully stocked in all bars and assigned areas. Responsible for frequently transporting supplies and material to and from coolers and storage areas. Responsible for quickly refilling and restocking bar areas that run out of supplies and material. Maintain a clean, sanitized and orderly work environment in accordance with health and safety standards including bar areas and storage areas. Ensure bar top is clean, clear of glassware and debris. Ensure ashtrays are clean and set in their appropriate location. Follow proper sanitation procedures at all times. Use personal protective equipment as required. Maintain soap and clean rags in each bartender's station. Restock and make sure bar areas do not run out of garnishes and mixes. Cut fruits to specification and prepare all condiment caddies; ensure bar areas do not run out of fruits or condiments. Ensure there is clean glassware at all times. Change, organize kegs, liquor storage shelves and soda bag-in-boxes as needed. Check glass washer for proper chemical mixture. Soak and clean soda bag-in-box hoses and nozzles. Maintain par stock levels by placing orders for wine, champagne, beer, liquor and perishables at the beginning, during and at the end of each shift. Receive and deliver all products to appropriate outlet and stock in accordance with par levels. Organize, sweep, and mop bar areas and bar storage areas, clean reach-in coolers and organize liquor storage shelves. Refill ice as needed. Continuously monitor bar to ensure that all guests are receiving beverage service in a timely manner. Abide by laws, policies and procedures pertaining to the service and sale of alcoholic beverages. Require evidence of age of any guest who appears to be under the age of thirty (30). Ensure responsible service of alcoholic beverages to all guests in accordance with standards. Observe guest behavior and cues to prevent intoxication and disorderly conduct. Promptly and professionally handle guest issues and communicate problems and concerns to management. Maintain knowledge of and provide guests with information about menus promotions, programs and various gaming options such as Slots, Poker and Bingo. Operate and maintain all equipment and utensils as required in accordance with established guidelines and safety procedures. Stock service wells, set up and break down service wells. Maintain a professional and neat appearance at all times. Display a courteous and friendly attitude to all team members and guests. Accurately record all sales in POS system and collect funds for all products sold. Demonstrate and promote KLEC core values and MAD skills. Manage and maintain security of confidential information entrusted to position. Attend and satisfactorily complete all required training as assigned. Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed. The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director. Perform other duties as assigned. Minimum Requirements to Qualifications: High School Diploma or GED, preferred. Must be able to obtain and maintain current TABC certification. Experience in bartending or food and beverage service preferred. Must be able to understand and accept the risks involved with this position. In depth wine and alcohol beverage preparation knowledge preferred. Strong communication skills in English both written and oral. Spanish or other language skills a plus. Other Criteria: Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed. Skills and Abilities: Ability to work independently with minimal supervision. Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors and all staff. Ability to work under pressure in a fast paced, stressful environment. Ability to meet multiple deadlines and multi-task. Ability to have strong critical thinking, analytical and guest service skills. Must possess a positive attitude with strong organizational qualities. Ability to add, subtract, multiply and divide in all units of measure. Ability to define problems, collect data, establish facts and draw conclusions. Ability to understand complex instructions and material. Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels. Ability to work effectively with individuals and demonstrate teamwork. Ability to maintain confidentiality. Ability to follow and comply with established Casino guest service programs. Physical Demands: While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, climb and bend for extended periods; reach with hands and arms; talk and listen on a regular basis. The team member must be able to concentrate for prolonged periods. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception. The team member must be able to communicate effectively in person or using telecommunications equipment. The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator. Frequently lift and/or move up to 50 lbs. Work Environment: Casino floor and normal office setting. Frequent walking and standing in a smoke filled environment and frequent contact with the general public. Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day. Extended hours and irregular shifts may be required including nights, weekends and holidays. Must be able to perform under pressure and work long hours under stressful conditions. May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members. May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc. Travel may be required to perform one or more essential functions of this position. Conditions of Employment: Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times. Must be able to provide authorization to work in the United States. Must be at least 18 years of age. Must have access to reliable transportation to commute to and from work. Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC. Must participate in tip reporting program.
Reports to: F&B Beverage Shift Lead Job Summary: Assist the Bartender in providing friendly and excellent service to every guest as well as keep the beverage area clean and stocked at all times. Ensuring all applicable laws and regulations with respect to the safe and responsible sale and service of alcoholic beverages are strictly adhered to. Essential Functions: Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures. Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions. Responsible for backing up the bartender(s) with their position responsibilities, which include maintaining a clean and organized lounge area at all bar locations. Welcome guests upon arrival. Use guest names during interactions and remember their preferences. Thank guests, offer farewells and invite guests to return. Responsible for keeping all liquor, alcohol and other beverages fully stocked in all bars and assigned areas. Responsible for frequently transporting supplies and material to and from coolers and storage areas. Responsible for quickly refilling and restocking bar areas that run out of supplies and material. Maintain a clean, sanitized and orderly work environment in accordance with health and safety standards including bar areas and storage areas. Ensure bar top is clean, clear of glassware and debris. Ensure ashtrays are clean and set in their appropriate location. Follow proper sanitation procedures at all times. Use personal protective equipment as required. Maintain soap and clean rags in each bartender's station. Restock and make sure bar areas do not run out of garnishes and mixes. Cut fruits to specification and prepare all condiment caddies; ensure bar areas do not run out of fruits or condiments. Ensure there is clean glassware at all times. Change, organize kegs, liquor storage shelves and soda bag-in-boxes as needed. Check glass washer for proper chemical mixture. Soak and clean soda bag-in-box hoses and nozzles. Maintain par stock levels by placing orders for wine, champagne, beer, liquor and perishables at the beginning, during and at the end of each shift. Receive and deliver all products to appropriate outlet and stock in accordance with par levels. Organize, sweep, and mop bar areas and bar storage areas, clean reach-in coolers and organize liquor storage shelves. Refill ice as needed. Continuously monitor bar to ensure that all guests are receiving beverage service in a timely manner. Abide by laws, policies and procedures pertaining to the service and sale of alcoholic beverages. Require evidence of age of any guest who appears to be under the age of thirty (30). Ensure responsible service of alcoholic beverages to all guests in accordance with standards. Observe guest behavior and cues to prevent intoxication and disorderly conduct. Promptly and professionally handle guest issues and communicate problems and concerns to management. Maintain knowledge of and provide guests with information about menus promotions, programs and various gaming options such as Slots, Poker and Bingo. Operate and maintain all equipment and utensils as required in accordance with established guidelines and safety procedures. Stock service wells, set up and break down service wells. Maintain a professional and neat appearance at all times. Display a courteous and friendly attitude to all team members and guests. Accurately record all sales in POS system and collect funds for all products sold. Demonstrate and promote KLEC core values and MAD skills. Manage and maintain security of confidential information entrusted to position. Attend and satisfactorily complete all required training as assigned. Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed. The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director. Perform other duties as assigned. Minimum Requirements to Qualifications: High School Diploma or GED, preferred. Must be able to obtain and maintain current TABC certification. Experience in bartending or food and beverage service preferred. Must be able to understand and accept the risks involved with this position. In depth wine and alcohol beverage preparation knowledge preferred. Strong communication skills in English both written and oral. Spanish or other language skills a plus. Other Criteria: Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed. Skills and Abilities: Ability to work independently with minimal supervision. Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors and all staff. Ability to work under pressure in a fast paced, stressful environment. Ability to meet multiple deadlines and multi-task. Ability to have strong critical thinking, analytical and guest service skills. Must possess a positive attitude with strong organizational qualities. Ability to add, subtract, multiply and divide in all units of measure. Ability to define problems, collect data, establish facts and draw conclusions. Ability to understand complex instructions and material. Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels. Ability to work effectively with individuals and demonstrate teamwork. Ability to maintain confidentiality. Ability to follow and comply with established Casino guest service programs. Physical Demands: While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, climb and bend for extended periods; reach with hands and arms; talk and listen on a regular basis. The team member must be able to concentrate for prolonged periods. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception. The team member must be able to communicate effectively in person or using telecommunications equipment. The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator. Frequently lift and/or move up to 50 lbs. Work Environment: Casino floor and normal office setting. Frequent walking and standing in a smoke filled environment and frequent contact with the general public. Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day. Extended hours and irregular shifts may be required including nights, weekends and holidays. Must be able to perform under pressure and work long hours under stressful conditions. May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members. May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc. Travel may be required to perform one or more essential functions of this position. Conditions of Employment: Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times. Must be able to provide authorization to work in the United States. Must be at least 18 years of age. Must have access to reliable transportation to commute to and from work. Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC. Must participate in tip reporting program.