University of Pittsburgh Medical Center
Farrell, Pennsylvania
UPMC Horizon Shenango Valley's2 West Med Surg Unit is currently looking to hire a Limited Casual Patient & Family Concierge! Final candidates will be selected for a job title within the career ladder that reflects level of education, experience and manager discretion at time of offer Purpose: The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the Concierge is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the Concierge will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge. General:Answers unit phones and transfers to appropriate staff.Responds to call lights under Nursing Assistant/PCT direction.Interacts and socializes with patients and assesses patient needs.Rounds hourly to ensure all areas of responsibility are met satisfactorily.Prints and distributes daily plans of care.Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed.Depending upon unit, may maintain resources like pamphlets, department contacts, etc.Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient.Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don?t Direct, Own Your Zone) when performing all job responsibilities.Access to medications is limited to the distribution of the medication to the nurse. Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. Qualifications: Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED. Previous experience in health care or customer service is a plus, but not required. Ability to follow written and verbal instructions. Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran
May 29, 2024
Full time
UPMC Horizon Shenango Valley's2 West Med Surg Unit is currently looking to hire a Limited Casual Patient & Family Concierge! Final candidates will be selected for a job title within the career ladder that reflects level of education, experience and manager discretion at time of offer Purpose: The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the Concierge is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the Concierge will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge. General:Answers unit phones and transfers to appropriate staff.Responds to call lights under Nursing Assistant/PCT direction.Interacts and socializes with patients and assesses patient needs.Rounds hourly to ensure all areas of responsibility are met satisfactorily.Prints and distributes daily plans of care.Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed.Depending upon unit, may maintain resources like pamphlets, department contacts, etc.Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient.Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don?t Direct, Own Your Zone) when performing all job responsibilities.Access to medications is limited to the distribution of the medication to the nurse. Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. Qualifications: Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED. Previous experience in health care or customer service is a plus, but not required. Ability to follow written and verbal instructions. Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran
Are you a healthcare professional seeking a rewarding career with ample opportunities for growth and development? If you're dedicated to providing exceptional patient care and seeking a role with competitive benefits and abundant room for advancement, we encourage you to consider this exciting opportunity today! UPMC Hamot is currently seeking a compassionate and dynamic individual to join our team as a Patient & Family Concierge in our bustling Emergency Department. If you thrive in a fast-paced environment and are committed to supporting patients and their families during critical moments, we invite you to explore this position further. _Title and starting pay rate of this position may vary based on years of experience._ The Patient & Family Concierge, Senior is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the Concierge, Senior is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge, Senior will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge, Senior may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, supply and equipment management, and administrative support. Above all, the Concierge, Senior will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: + Destination Coordination: + Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. + Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. + Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. + Issues courtesy parking discounts and free passes when appropriate. + Issues patient scooters to patients and visitors as needed. + Assists with parking cashier functions and validates patient parking. + Establishes tracking of patient belongings upon admission. + Environmental Services: + Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. + Replenishes supplies as needed. + Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. + Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. + Dietary Services: + Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. + Maintains food safety and quality by applying HACCP principles throughout service. + Adheres to department procedures regarding the operation of all food service equipment. + Performs sanitation in accordance with departmental procedures and health department guidelines. + Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. + Delivers other nourishments to patients upon request. + Follows all safety and sanitation regulations. + Transportation Services: + Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. + Performs inspections and disinfecting procedures on transportation equipment utilized by the department. + Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. + Reports the status of transportation activities and abnormal activities to a supervisor. + Enters requests for equipment repairs into the online portal as maintenance issues are identified. + Inspects and disinfects transportation equipment. + Supply & Equipment Management: + Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. + Organizes supply room. + Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. + Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. + Maintains refrigerator and temperature logs and checks all expiration dates on supplies. + Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. + Monitors supply inventory and expiration date in collaboration with supply chain management. + Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge, order unit supplies (office supplies, etc.), MD consults. + Administrative Support: + Completes department administrative functions. + Coordinates patient tests and procedures, scheduling patient transports, and completing errands. + Responds to telephone calls, providing courteous service to all internal and external callers. + Orders and maintains CyraCom equipment. Prints report sheets. + Assign Responder 5 and phones. Build and maintains patient charts. + Files papers to patient chart. Manages auto-print reports, including OR schedule. + Updates Bedboards per unit standards and communicates changes to appropriate staff as needed. + Enters and communicates physician orders timely and accurately. + Places work order or otherwise contacts Biotronics for malfunctioning equipment. + Prints chart copy upon request. Completes patient admissions, discharges, and transfers through electronic health record. + Orders parking passes and cashier functions on demand. + Requests transport in teletracking, prints ticket to ride. + Records transportation data. + Checks crash carts including fire equipment and defibrillators as appropriate. + Distributes patient and unit mail. + Performs unit audits as directed. Initiates quiet time or monitors noise levels. + General: + Answers unit phones and transfers to appropriate staff + Responds to call lights under Nursing Assistant/PCT direction Interacts and socializes with patients and assesses patient needs + Rounds hourly to ensure all areas of responsibility are met satisfactorily. + Prints and distributes daily plans of care Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed + Depending upon unit, may maintain resources like pamphlets, department contacts, etc. + Depending upon unit, may complete DOH POC audits, hand hygiene audits, TJC environment tracers, and updating both patient & non-patient facing department bulletin boards. + Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. + Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. + Access to medications is limited to the distribution of the medication to the nurse. + Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. + Performs in accordance with all other system-wide competencies/behaviors. + Performs other duties as assigned. If you would like to discuss this opportunity and more with a Recruiter for Hamot Nursing and Nursing Support, you can schedule an appointment to meet with us during our virtual office hours! We are available Mondays and Wednesdays 8AM-10AM, 12PM-2PM, 5PM-7PM. We are also available every first Saturday of the month by request, please email to request Saturdays. Please click this link to schedule an appointment: Hamot Recruiter Office Hours Scheduling () + Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times + High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED. + 6 months of experience as a Patient & Family Concierge or equivalent + Demonstrated competency in all responsibilities of Patient & Family Concierge role + Internal promotions to this level are based on the discretion of the business unit's assessment of employee performance + Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges + Ability to follow written and verbal instructions Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran
May 29, 2024
Full time
Are you a healthcare professional seeking a rewarding career with ample opportunities for growth and development? If you're dedicated to providing exceptional patient care and seeking a role with competitive benefits and abundant room for advancement, we encourage you to consider this exciting opportunity today! UPMC Hamot is currently seeking a compassionate and dynamic individual to join our team as a Patient & Family Concierge in our bustling Emergency Department. If you thrive in a fast-paced environment and are committed to supporting patients and their families during critical moments, we invite you to explore this position further. _Title and starting pay rate of this position may vary based on years of experience._ The Patient & Family Concierge, Senior is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the Concierge, Senior is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge, Senior will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge, Senior may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, supply and equipment management, and administrative support. Above all, the Concierge, Senior will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: + Destination Coordination: + Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. + Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. + Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. + Issues courtesy parking discounts and free passes when appropriate. + Issues patient scooters to patients and visitors as needed. + Assists with parking cashier functions and validates patient parking. + Establishes tracking of patient belongings upon admission. + Environmental Services: + Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. + Replenishes supplies as needed. + Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. + Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. + Dietary Services: + Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. + Maintains food safety and quality by applying HACCP principles throughout service. + Adheres to department procedures regarding the operation of all food service equipment. + Performs sanitation in accordance with departmental procedures and health department guidelines. + Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. + Delivers other nourishments to patients upon request. + Follows all safety and sanitation regulations. + Transportation Services: + Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. + Performs inspections and disinfecting procedures on transportation equipment utilized by the department. + Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. + Reports the status of transportation activities and abnormal activities to a supervisor. + Enters requests for equipment repairs into the online portal as maintenance issues are identified. + Inspects and disinfects transportation equipment. + Supply & Equipment Management: + Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. + Organizes supply room. + Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. + Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. + Maintains refrigerator and temperature logs and checks all expiration dates on supplies. + Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. + Monitors supply inventory and expiration date in collaboration with supply chain management. + Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge, order unit supplies (office supplies, etc.), MD consults. + Administrative Support: + Completes department administrative functions. + Coordinates patient tests and procedures, scheduling patient transports, and completing errands. + Responds to telephone calls, providing courteous service to all internal and external callers. + Orders and maintains CyraCom equipment. Prints report sheets. + Assign Responder 5 and phones. Build and maintains patient charts. + Files papers to patient chart. Manages auto-print reports, including OR schedule. + Updates Bedboards per unit standards and communicates changes to appropriate staff as needed. + Enters and communicates physician orders timely and accurately. + Places work order or otherwise contacts Biotronics for malfunctioning equipment. + Prints chart copy upon request. Completes patient admissions, discharges, and transfers through electronic health record. + Orders parking passes and cashier functions on demand. + Requests transport in teletracking, prints ticket to ride. + Records transportation data. + Checks crash carts including fire equipment and defibrillators as appropriate. + Distributes patient and unit mail. + Performs unit audits as directed. Initiates quiet time or monitors noise levels. + General: + Answers unit phones and transfers to appropriate staff + Responds to call lights under Nursing Assistant/PCT direction Interacts and socializes with patients and assesses patient needs + Rounds hourly to ensure all areas of responsibility are met satisfactorily. + Prints and distributes daily plans of care Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed + Depending upon unit, may maintain resources like pamphlets, department contacts, etc. + Depending upon unit, may complete DOH POC audits, hand hygiene audits, TJC environment tracers, and updating both patient & non-patient facing department bulletin boards. + Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. + Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. + Access to medications is limited to the distribution of the medication to the nurse. + Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. + Performs in accordance with all other system-wide competencies/behaviors. + Performs other duties as assigned. If you would like to discuss this opportunity and more with a Recruiter for Hamot Nursing and Nursing Support, you can schedule an appointment to meet with us during our virtual office hours! We are available Mondays and Wednesdays 8AM-10AM, 12PM-2PM, 5PM-7PM. We are also available every first Saturday of the month by request, please email to request Saturdays. Please click this link to schedule an appointment: Hamot Recruiter Office Hours Scheduling () + Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times + High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED. + 6 months of experience as a Patient & Family Concierge or equivalent + Demonstrated competency in all responsibilities of Patient & Family Concierge role + Internal promotions to this level are based on the discretion of the business unit's assessment of employee performance + Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges + Ability to follow written and verbal instructions Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC Horizon Shenango Valley's2 West Med Surg Unit is currently looking to hire a Limited Casual Patient & Family Concierge! Final candidates will be selected for a job title within the career ladder that reflects level of education, experience and manager discretion at time of offer Purpose: The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the Concierge is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the Concierge will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: + Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. + Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. + Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. + Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. + Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge. + General:Answers unit phones and transfers to appropriate staff.Responds to call lights under Nursing Assistant/PCT direction.Interacts and socializes with patients and assesses patient needs.Rounds hourly to ensure all areas of responsibility are met satisfactorily.Prints and distributes daily plans of care.Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed.Depending upon unit, may maintain resources like pamphlets, department contacts, etc.Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient.Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don?t Direct, Own Your Zone) when performing all job responsibilities.Access to medications is limited to the distribution of the medication to the nurse. + Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. + Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. + High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED. + Previous experience in health care or customer service is a plus, but not required. + Ability to follow written and verbal instructions. Licensure, Certifications, and Clearances: + Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran
May 28, 2024
Full time
UPMC Horizon Shenango Valley's2 West Med Surg Unit is currently looking to hire a Limited Casual Patient & Family Concierge! Final candidates will be selected for a job title within the career ladder that reflects level of education, experience and manager discretion at time of offer Purpose: The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the Concierge is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the Concierge will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: + Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. + Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. + Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. + Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. + Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge. + General:Answers unit phones and transfers to appropriate staff.Responds to call lights under Nursing Assistant/PCT direction.Interacts and socializes with patients and assesses patient needs.Rounds hourly to ensure all areas of responsibility are met satisfactorily.Prints and distributes daily plans of care.Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed.Depending upon unit, may maintain resources like pamphlets, department contacts, etc.Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient.Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don?t Direct, Own Your Zone) when performing all job responsibilities.Access to medications is limited to the distribution of the medication to the nurse. + Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. + Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. + High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED. + Previous experience in health care or customer service is a plus, but not required. + Ability to follow written and verbal instructions. Licensure, Certifications, and Clearances: + Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran
University of Pittsburgh Medical Center
Erie, Pennsylvania
Are you a healthcare professional seeking a rewarding career with ample opportunities for growth and development? If you're dedicated to providing exceptional patient care and seeking a role with competitive benefits and abundant room for advancement, we encourage you to consider this exciting opportunity today! UPMC Hamot is currently seeking a compassionate and dynamic individual to join our team as a Patient & Family Concierge in our bustling Emergency Department. If you thrive in a fast-paced environment and are committed to supporting patients and their families during critical moments, we invite you to explore this position further. Title and starting pay rate of this position may vary based on years of experience. The Patient & Family Concierge, Senior is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the Concierge, Senior is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge, Senior will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge, Senior may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, supply and equipment management, and administrative support. Above all, the Concierge, Senior will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge, order unit supplies (office supplies, etc.), MD consults. Administrative Support: Completes department administrative functions. Coordinates patient tests and procedures, scheduling patient transports, and completing errands. Responds to telephone calls, providing courteous service to all internal and external callers. Orders and maintains CyraCom equipment. Prints report sheets. Assign Responder 5 and phones. Build and maintains patient charts. Files papers to patient chart. Manages auto-print reports, including OR schedule. Updates Bedboards per unit standards and communicates changes to appropriate staff as needed. Enters and communicates physician orders timely and accurately. Places work order or otherwise contacts Biotronics for malfunctioning equipment. Prints chart copy upon request. Completes patient admissions, discharges, and transfers through electronic health record. Orders parking passes and cashier functions on demand. Requests transport in teletracking, prints ticket to ride. Records transportation data. Checks crash carts including fire equipment and defibrillators as appropriate. Distributes patient and unit mail. Performs unit audits as directed. Initiates quiet time or monitors noise levels. General: Answers unit phones and transfers to appropriate staff Responds to call lights under Nursing Assistant/PCT direction Interacts and socializes with patients and assesses patient needs Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of care Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed Depending upon unit, may maintain resources like pamphlets, department contacts, etc. Depending upon unit, may complete DOH POC audits, hand hygiene audits, TJC environment tracers, and updating both patient & non-patient facing department bulletin boards. Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Access to medications is limited to the distribution of the medication to the nurse. Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. If you would like to discuss this opportunity and more with a Recruiter for Hamot Nursing and Nursing Support, you can schedule an appointment to meet with us during our virtual office hours! We are available Mondays and Wednesdays 8AM-10AM, 12PM-2PM, 5PM-7PM. We are also available every first Saturday of the month by request, please email to request Saturdays. Please click this link to schedule an appointment: Hamot Recruiter Office Hours Scheduling Qualifications: Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED. 6 months of experience as a Patient & Family Concierge or equivalent Demonstrated competency in all responsibilities of Patient & Family Concierge role Internal promotions to this level are based on the discretion of the business unit's assessment of employee performance Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges Ability to follow written and verbal instructions Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran
May 28, 2024
Full time
Are you a healthcare professional seeking a rewarding career with ample opportunities for growth and development? If you're dedicated to providing exceptional patient care and seeking a role with competitive benefits and abundant room for advancement, we encourage you to consider this exciting opportunity today! UPMC Hamot is currently seeking a compassionate and dynamic individual to join our team as a Patient & Family Concierge in our bustling Emergency Department. If you thrive in a fast-paced environment and are committed to supporting patients and their families during critical moments, we invite you to explore this position further. Title and starting pay rate of this position may vary based on years of experience. The Patient & Family Concierge, Senior is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the Concierge, Senior is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge, Senior will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge, Senior may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, supply and equipment management, and administrative support. Above all, the Concierge, Senior will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge, order unit supplies (office supplies, etc.), MD consults. Administrative Support: Completes department administrative functions. Coordinates patient tests and procedures, scheduling patient transports, and completing errands. Responds to telephone calls, providing courteous service to all internal and external callers. Orders and maintains CyraCom equipment. Prints report sheets. Assign Responder 5 and phones. Build and maintains patient charts. Files papers to patient chart. Manages auto-print reports, including OR schedule. Updates Bedboards per unit standards and communicates changes to appropriate staff as needed. Enters and communicates physician orders timely and accurately. Places work order or otherwise contacts Biotronics for malfunctioning equipment. Prints chart copy upon request. Completes patient admissions, discharges, and transfers through electronic health record. Orders parking passes and cashier functions on demand. Requests transport in teletracking, prints ticket to ride. Records transportation data. Checks crash carts including fire equipment and defibrillators as appropriate. Distributes patient and unit mail. Performs unit audits as directed. Initiates quiet time or monitors noise levels. General: Answers unit phones and transfers to appropriate staff Responds to call lights under Nursing Assistant/PCT direction Interacts and socializes with patients and assesses patient needs Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of care Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed Depending upon unit, may maintain resources like pamphlets, department contacts, etc. Depending upon unit, may complete DOH POC audits, hand hygiene audits, TJC environment tracers, and updating both patient & non-patient facing department bulletin boards. Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Access to medications is limited to the distribution of the medication to the nurse. Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. If you would like to discuss this opportunity and more with a Recruiter for Hamot Nursing and Nursing Support, you can schedule an appointment to meet with us during our virtual office hours! We are available Mondays and Wednesdays 8AM-10AM, 12PM-2PM, 5PM-7PM. We are also available every first Saturday of the month by request, please email to request Saturdays. Please click this link to schedule an appointment: Hamot Recruiter Office Hours Scheduling Qualifications: Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED. 6 months of experience as a Patient & Family Concierge or equivalent Demonstrated competency in all responsibilities of Patient & Family Concierge role Internal promotions to this level are based on the discretion of the business unit's assessment of employee performance Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges Ability to follow written and verbal instructions Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran
Are you someone who enjoys helping others and interested in starting a career in the hospital setting? As a Patient & Family Concierge, you will work alongside our Patient Care Technicians and Professional Staff Nurses to help create a better experience for both patients and family members entering and exiting the hospital. The Patient & Family Concierge will be assigned both bedside, stocking, and administrative tasks. UPMC Children's Hospital is currently seeking a Full-Time Patient & Family Concierge (PFC) for our Neonatal Intensive Care Unit. Rotating shifts, weekend shifts, and rotating holiday shifts will be required. _The final candidate will be placed in the appropriate title and pay rate based on experience and education. The starting rate of pay for a PFC is $17.38/hr._ The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the PFC is to create and deliver a top-notch experience for patients, visitors, and colleagues. The PFC will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the PFC may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the PFC will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: + Destination Coordination: + Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. + Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. + Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. + Issues courtesy parking discounts and free passes when appropriate. + Issues patient scooters to patients and visitors as needed. + Assists with parking cashier functions and validates patient parking. + Establishes tracking of patient belongings upon admission. + Environmental Services: + Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. + Replenishes supplies as needed. + Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. + Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. + Dietary Services: + Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. + Maintains food safety and quality by applying HACCP principles throughout service. + Adheres to department procedures regarding the operation of all food service equipment. + Performs sanitation in accordance with departmental procedures and health department guidelines. + Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. + Delivers other nourishments to patients upon request. + Follows all safety and sanitation regulations. + Transportation Services: + Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. + Performs inspections and disinfecting procedures on transportation equipment utilized by the department. + Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. + Reports the status of transportation activities and abnormal activities to a supervisor. + Enters requests for equipment repairs into the online portal as maintenance issues are identified. + Inspects and disinfects transportation equipment. + Supply & Equipment Management: + Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. + Organizes supply room. + Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. + Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. + Maintains refrigerator and temperature logs and checks all expiration dates on supplies. + Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. + Monitors supply inventory and expiration date in collaboration with supply chain management. + Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge. + General: + Answers unit phones and transfers to appropriate staff. + Responds to call lights under Nursing Assistant/PCT direction. + Interacts and socializes with patients and assesses patient needs. + Rounds hourly to ensure all areas of responsibility are met satisfactorily. + Prints and distributes daily plans of care. + Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed. + Depending upon unit, may maintain resources like pamphlets, department contacts, etc. + Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. + Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. + Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. + Access to medications is limited to the distribution of the medication to the nurse. + Performs in accordance with all other system-wide competencies/behaviors. + Performs other duties as assigned. + Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. + High School diploma + OR active High School/GED program enrollment + OR one year of previous job experience required in lieu of HS Diploma/GED. + Previous experience in health care or customer service is a plus, but not required. + Ability to follow written and verbal instructions. Licensure, Certifications, and Clearances: + Act 31 Child Abuse Reporting with renewal + Act 33 with renewal + Act 34 with renewal + Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran
May 11, 2024
Full time
Are you someone who enjoys helping others and interested in starting a career in the hospital setting? As a Patient & Family Concierge, you will work alongside our Patient Care Technicians and Professional Staff Nurses to help create a better experience for both patients and family members entering and exiting the hospital. The Patient & Family Concierge will be assigned both bedside, stocking, and administrative tasks. UPMC Children's Hospital is currently seeking a Full-Time Patient & Family Concierge (PFC) for our Neonatal Intensive Care Unit. Rotating shifts, weekend shifts, and rotating holiday shifts will be required. _The final candidate will be placed in the appropriate title and pay rate based on experience and education. The starting rate of pay for a PFC is $17.38/hr._ The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the PFC is to create and deliver a top-notch experience for patients, visitors, and colleagues. The PFC will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the PFC may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the PFC will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: + Destination Coordination: + Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. + Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. + Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. + Issues courtesy parking discounts and free passes when appropriate. + Issues patient scooters to patients and visitors as needed. + Assists with parking cashier functions and validates patient parking. + Establishes tracking of patient belongings upon admission. + Environmental Services: + Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. + Replenishes supplies as needed. + Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. + Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. + Dietary Services: + Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. + Maintains food safety and quality by applying HACCP principles throughout service. + Adheres to department procedures regarding the operation of all food service equipment. + Performs sanitation in accordance with departmental procedures and health department guidelines. + Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. + Delivers other nourishments to patients upon request. + Follows all safety and sanitation regulations. + Transportation Services: + Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. + Performs inspections and disinfecting procedures on transportation equipment utilized by the department. + Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. + Reports the status of transportation activities and abnormal activities to a supervisor. + Enters requests for equipment repairs into the online portal as maintenance issues are identified. + Inspects and disinfects transportation equipment. + Supply & Equipment Management: + Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. + Organizes supply room. + Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. + Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. + Maintains refrigerator and temperature logs and checks all expiration dates on supplies. + Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. + Monitors supply inventory and expiration date in collaboration with supply chain management. + Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge. + General: + Answers unit phones and transfers to appropriate staff. + Responds to call lights under Nursing Assistant/PCT direction. + Interacts and socializes with patients and assesses patient needs. + Rounds hourly to ensure all areas of responsibility are met satisfactorily. + Prints and distributes daily plans of care. + Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed. + Depending upon unit, may maintain resources like pamphlets, department contacts, etc. + Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. + Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. + Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. + Access to medications is limited to the distribution of the medication to the nurse. + Performs in accordance with all other system-wide competencies/behaviors. + Performs other duties as assigned. + Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. + High School diploma + OR active High School/GED program enrollment + OR one year of previous job experience required in lieu of HS Diploma/GED. + Previous experience in health care or customer service is a plus, but not required. + Ability to follow written and verbal instructions. Licensure, Certifications, and Clearances: + Act 31 Child Abuse Reporting with renewal + Act 33 with renewal + Act 34 with renewal + Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran
University of Pittsburgh Medical Center
Pittsburgh, Pennsylvania
Are you someone who enjoys helping others and interested in starting a career in the hospital setting? As a Patient & Family Concierge, you will work alongside our Patient Care Technicians and Professional Staff Nurses to help create a better experience for both patients and family members entering and exiting the hospital. The Patient & Family Concierge will be assigned both bedside, stocking, and administrative tasks. UPMC Children's Hospital is currently seeking a Full-Time Patient & Family Concierge (PFC) for our Neonatal Intensive Care Unit. Rotating shifts, weekend shifts, and rotating holiday shifts will be required. The final candidate will be placed in the appropriate title and pay rate based on experience and education. The starting rate of pay for a PFC is $17.38/hr. The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the PFC is to create and deliver a top-notch experience for patients, visitors, and colleagues. The PFC will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the PFC may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the PFC will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge. General: Answers unit phones and transfers to appropriate staff. Responds to call lights under Nursing Assistant/PCT direction. Interacts and socializes with patients and assesses patient needs. Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of care. Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed. Depending upon unit, may maintain resources like pamphlets, department contacts, etc. Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. Access to medications is limited to the distribution of the medication to the nurse. Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. Qualifications: Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED. Previous experience in health care or customer service is a plus, but not required. Ability to follow written and verbal instructions. Licensure, Certifications, and Clearances: Act 31 Child Abuse Reporting with renewal Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran
May 11, 2024
Full time
Are you someone who enjoys helping others and interested in starting a career in the hospital setting? As a Patient & Family Concierge, you will work alongside our Patient Care Technicians and Professional Staff Nurses to help create a better experience for both patients and family members entering and exiting the hospital. The Patient & Family Concierge will be assigned both bedside, stocking, and administrative tasks. UPMC Children's Hospital is currently seeking a Full-Time Patient & Family Concierge (PFC) for our Neonatal Intensive Care Unit. Rotating shifts, weekend shifts, and rotating holiday shifts will be required. The final candidate will be placed in the appropriate title and pay rate based on experience and education. The starting rate of pay for a PFC is $17.38/hr. The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the PFC is to create and deliver a top-notch experience for patients, visitors, and colleagues. The PFC will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the PFC may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the PFC will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge. General: Answers unit phones and transfers to appropriate staff. Responds to call lights under Nursing Assistant/PCT direction. Interacts and socializes with patients and assesses patient needs. Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of care. Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed. Depending upon unit, may maintain resources like pamphlets, department contacts, etc. Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. Access to medications is limited to the distribution of the medication to the nurse. Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. Qualifications: Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED. Previous experience in health care or customer service is a plus, but not required. Ability to follow written and verbal instructions. Licensure, Certifications, and Clearances: Act 31 Child Abuse Reporting with renewal Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran
Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable senior housing communities. Curana Health serves more than 1,100 senior living community partners across 30 states and participates in both the MSSP ACO, ACO Reach and Medicare Advantage programs with CMS. Backed by more than $300M in venture capital funding, the organization is poised to disrupt care delivery in senior living on a meaningful scale through innovative care models and applied analytics. Summary The Care Concierge (CC) role plays a crucial part in achieving Curana Health's mission to improve the health, happiness, and dignity of our senior living residents. The Care Concierge will often have the single most interactions with our patients and their family members in the community. Patients should know their CCs on a first name basis and create a tremendous relationship with them. CCs perform various administrative duties that empower their care team to operate at the top of their license(s). The patient/family experience should be directly correlated with the strength and success of this role. We strive for exceptional care, experience, and communication. Job Duties and Expectations Facility Engagement Coordinate and attend facility and Curana Health educational/social events. Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership) Be attentive to the needs of the facility and communicate back to the team. Patient Engagement Coordinate care between (specialists, therapy, home health, and other ancillary services) Assist with front desk duties including appointment management, scheduling, and other related duties. Monthly outreach with residents/family to assess needs and coordinate care consistent with provider's plan of care. Clinic Setup and Design Assist with clinic set up and design within Curana Health specs. Ensure proper collateral and supplies are ordered in a timely manner. Clinical Functions Greet each patient, family member, and staff member with a smile. Curana will train you to be able to take vital signs, room patients, and help get them ready for their visit. Serve as backup to Medical Assistant in Curana Health Clinic. Qualifications High School Diploma or equivalent Experience in the senior living setting strongly preferred Outgoing individual who loves interacting with people Organized and effective communicator Concierge or hospitality experience a plus Experience as a medical assistant, activities coordinator, social worker, or LPN a plus Proficient in Microsoft Office Positive attitude and strong interpersonal skills Passionate about helping others Highly organized Willingness to learn and be a part of something great Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances. The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
May 25, 2024
Full time
Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable senior housing communities. Curana Health serves more than 1,100 senior living community partners across 30 states and participates in both the MSSP ACO, ACO Reach and Medicare Advantage programs with CMS. Backed by more than $300M in venture capital funding, the organization is poised to disrupt care delivery in senior living on a meaningful scale through innovative care models and applied analytics. Summary The Care Concierge (CC) role plays a crucial part in achieving Curana Health's mission to improve the health, happiness, and dignity of our senior living residents. The Care Concierge will often have the single most interactions with our patients and their family members in the community. Patients should know their CCs on a first name basis and create a tremendous relationship with them. CCs perform various administrative duties that empower their care team to operate at the top of their license(s). The patient/family experience should be directly correlated with the strength and success of this role. We strive for exceptional care, experience, and communication. Job Duties and Expectations Facility Engagement Coordinate and attend facility and Curana Health educational/social events. Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership) Be attentive to the needs of the facility and communicate back to the team. Patient Engagement Coordinate care between (specialists, therapy, home health, and other ancillary services) Assist with front desk duties including appointment management, scheduling, and other related duties. Monthly outreach with residents/family to assess needs and coordinate care consistent with provider's plan of care. Clinic Setup and Design Assist with clinic set up and design within Curana Health specs. Ensure proper collateral and supplies are ordered in a timely manner. Clinical Functions Greet each patient, family member, and staff member with a smile. Curana will train you to be able to take vital signs, room patients, and help get them ready for their visit. Serve as backup to Medical Assistant in Curana Health Clinic. Qualifications High School Diploma or equivalent Experience in the senior living setting strongly preferred Outgoing individual who loves interacting with people Organized and effective communicator Concierge or hospitality experience a plus Experience as a medical assistant, activities coordinator, social worker, or LPN a plus Proficient in Microsoft Office Positive attitude and strong interpersonal skills Passionate about helping others Highly organized Willingness to learn and be a part of something great Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances. The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.