Description:WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time Hourly Position ranging from $15.00-$19.00 hourly DOE plus benefits. Located in Albuquerque, NM. Working out of our Nativo Lodge. Essential Duties and Functions/Responsibilities/Tasks: Work under direction of the General Manager. Maintain positive and professional approach with employees, coworkers, and guests. Drive morale positively as the accountable managerial party to be present and visible to guests and staff. Communicate regularly with property staff regarding job assignments and required timeframe for proper workflow. Establish and maintain a close watch on the financials for the property for the day, always looking for ways to minimize loss, and improve profitability. Collaborate with Accounting Department regularly to ensure expenses are paid for and in the general ledger appropriately. Ensure property compliance with legal, safety, operations, labor, and the Heritage brand product and service standards. Work with Front Office supervisor and assist other Night Audit staff to ensure accurate and timely recording of daily outlet totals that information is recorded properly. Assist in the closing of daily work for all outlets and posting correct daily totals. Balance Room Charges with Micros and Property Management Systems. Perform daily backups on systems and perform any necessary maintenance when situations arise. Balance daily credit card postings and transmit through the Property Management Systems. Notify proper outlets when discrepancies arise. Follow up with the Front Office Supervisor and document situations. Insure proper distribution of daily reports in a timely manner and that all accounting reports are filed away properly. Act as Manager on duty as needed. Oversee / Carry out special projects for property as designated by General Manager. Other duties as assigned consistent with the functions of this position as needed at any of the properties. HC10 Requirements: Strong knowledge of hospitality software and MS Office (specifically Excel) required. Excellent verbal and written communication and ability to multitask. Proven leadership experience in a hotel setting. Ability and willingness to work flexible long hours mostly in evenings, and may include weekends, and holidays. Ability to work on your feet for eight hours or more. Must be able to lift/push/reach for/carry 30+ pounds occasionally. 3-4 years or equivalent combination of education and experience; high volume guest-interfacing hospitality experience /night auditing preferred. High school diploma or equivalent experience/training required; some college preferred. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. Compensation details: 15-19 Hourly Wage PI64bad4b9e6-
May 23, 2024
Full time
Description:WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time Hourly Position ranging from $15.00-$19.00 hourly DOE plus benefits. Located in Albuquerque, NM. Working out of our Nativo Lodge. Essential Duties and Functions/Responsibilities/Tasks: Work under direction of the General Manager. Maintain positive and professional approach with employees, coworkers, and guests. Drive morale positively as the accountable managerial party to be present and visible to guests and staff. Communicate regularly with property staff regarding job assignments and required timeframe for proper workflow. Establish and maintain a close watch on the financials for the property for the day, always looking for ways to minimize loss, and improve profitability. Collaborate with Accounting Department regularly to ensure expenses are paid for and in the general ledger appropriately. Ensure property compliance with legal, safety, operations, labor, and the Heritage brand product and service standards. Work with Front Office supervisor and assist other Night Audit staff to ensure accurate and timely recording of daily outlet totals that information is recorded properly. Assist in the closing of daily work for all outlets and posting correct daily totals. Balance Room Charges with Micros and Property Management Systems. Perform daily backups on systems and perform any necessary maintenance when situations arise. Balance daily credit card postings and transmit through the Property Management Systems. Notify proper outlets when discrepancies arise. Follow up with the Front Office Supervisor and document situations. Insure proper distribution of daily reports in a timely manner and that all accounting reports are filed away properly. Act as Manager on duty as needed. Oversee / Carry out special projects for property as designated by General Manager. Other duties as assigned consistent with the functions of this position as needed at any of the properties. HC10 Requirements: Strong knowledge of hospitality software and MS Office (specifically Excel) required. Excellent verbal and written communication and ability to multitask. Proven leadership experience in a hotel setting. Ability and willingness to work flexible long hours mostly in evenings, and may include weekends, and holidays. Ability to work on your feet for eight hours or more. Must be able to lift/push/reach for/carry 30+ pounds occasionally. 3-4 years or equivalent combination of education and experience; high volume guest-interfacing hospitality experience /night auditing preferred. High school diploma or equivalent experience/training required; some college preferred. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. Compensation details: 15-19 Hourly Wage PI64bad4b9e6-
Additional Information Overnight Shift, Part Time $17.50/hour Job Number Job Category Rooms & Guest Services Operations Location Courtyard Lincroft Red Bank, 245 Half Mile Road, Red Bank, New Jersey, United States Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Operate telephone switchboard station. Respond to and resolve guest requests, including wake-up call requests. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Review shift logs/daily memo books and document pertinent information in logbooks. Process all payment types such as room charges, cash, checks, debit, or credit. Count and secure bank. Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date. Print and fold folios and ensure that they are placed under each guest room door the night before check-out. Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun. In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
May 23, 2024
Full time
Additional Information Overnight Shift, Part Time $17.50/hour Job Number Job Category Rooms & Guest Services Operations Location Courtyard Lincroft Red Bank, 245 Half Mile Road, Red Bank, New Jersey, United States Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Operate telephone switchboard station. Respond to and resolve guest requests, including wake-up call requests. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Review shift logs/daily memo books and document pertinent information in logbooks. Process all payment types such as room charges, cash, checks, debit, or credit. Count and secure bank. Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date. Print and fold folios and ensure that they are placed under each guest room door the night before check-out. Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun. In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Description:WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time Hourly Position ranging from $15.00-$19.00 hourly DOE plus benefits. Located in Albuquerque, NM. Working out of our Nativo Lodge. Essential Duties and Functions/Responsibilities/Tasks: Work under direction of the General Manager. Maintain positive and professional approach with employees, coworkers, and guests. Drive morale positively as the accountable managerial party to be present and visible to guests and staff. Communicate regularly with property staff regarding job assignments and required timeframe for proper workflow. Establish and maintain a close watch on the financials for the property for the day, always looking for ways to minimize loss, and improve profitability. Collaborate with Accounting Department regularly to ensure expenses are paid for and in the general ledger appropriately. Ensure property compliance with legal, safety, operations, labor, and the Heritage brand product and service standards. Work with Front Office supervisor and assist other Night Audit staff to ensure accurate and timely recording of daily outlet totals that information is recorded properly. Assist in the closing of daily work for all outlets and posting correct daily totals. Balance Room Charges with Micros and Property Management Systems. Perform daily backups on systems and perform any necessary maintenance when situations arise. Balance daily credit card postings and transmit through the Property Management Systems. Notify proper outlets when discrepancies arise. Follow up with the Front Office Supervisor and document situations. Insure proper distribution of daily reports in a timely manner and that all accounting reports are filed away properly. Act as Manager on duty as needed. Oversee / Carry out special projects for property as designated by General Manager. Other duties as assigned consistent with the functions of this position as needed at any of the properties. HC10 Requirements: Strong knowledge of hospitality software and MS Office (specifically Excel) required. Excellent verbal and written communication and ability to multitask. Proven leadership experience in a hotel setting. Ability and willingness to work flexible long hours mostly in evenings, and may include weekends, and holidays. Ability to work on your feet for eight hours or more. Must be able to lift/push/reach for/carry 30+ pounds occasionally. 3-4 years or equivalent combination of education and experience; high volume guest-interfacing hospitality experience /night auditing preferred. High school diploma or equivalent experience/training required; some college preferred. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. Compensation details: 15-19 Hourly Wage PI639ecfa840d3-7135
May 23, 2024
Full time
Description:WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time Hourly Position ranging from $15.00-$19.00 hourly DOE plus benefits. Located in Albuquerque, NM. Working out of our Nativo Lodge. Essential Duties and Functions/Responsibilities/Tasks: Work under direction of the General Manager. Maintain positive and professional approach with employees, coworkers, and guests. Drive morale positively as the accountable managerial party to be present and visible to guests and staff. Communicate regularly with property staff regarding job assignments and required timeframe for proper workflow. Establish and maintain a close watch on the financials for the property for the day, always looking for ways to minimize loss, and improve profitability. Collaborate with Accounting Department regularly to ensure expenses are paid for and in the general ledger appropriately. Ensure property compliance with legal, safety, operations, labor, and the Heritage brand product and service standards. Work with Front Office supervisor and assist other Night Audit staff to ensure accurate and timely recording of daily outlet totals that information is recorded properly. Assist in the closing of daily work for all outlets and posting correct daily totals. Balance Room Charges with Micros and Property Management Systems. Perform daily backups on systems and perform any necessary maintenance when situations arise. Balance daily credit card postings and transmit through the Property Management Systems. Notify proper outlets when discrepancies arise. Follow up with the Front Office Supervisor and document situations. Insure proper distribution of daily reports in a timely manner and that all accounting reports are filed away properly. Act as Manager on duty as needed. Oversee / Carry out special projects for property as designated by General Manager. Other duties as assigned consistent with the functions of this position as needed at any of the properties. HC10 Requirements: Strong knowledge of hospitality software and MS Office (specifically Excel) required. Excellent verbal and written communication and ability to multitask. Proven leadership experience in a hotel setting. Ability and willingness to work flexible long hours mostly in evenings, and may include weekends, and holidays. Ability to work on your feet for eight hours or more. Must be able to lift/push/reach for/carry 30+ pounds occasionally. 3-4 years or equivalent combination of education and experience; high volume guest-interfacing hospitality experience /night auditing preferred. High school diploma or equivalent experience/training required; some college preferred. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. Compensation details: 15-19 Hourly Wage PI639ecfa840d3-7135
Plymouth Crowne Plaza Minneapolis West
Minneapolis, Minnesota
Guest Service Agent/Night Auditor, Crowne Plaza Minneapolis West - Part TIme or Full Time I just completed a lengthy and arduous day of travel, perhaps a 500-mile drive on snow packed roads, or perhaps multiple airports, TSA screenings and an unfriendly rental car agency. Can you welcome me to your city and your hotel? Does this sound like you? Do you like to help people? Have you ever created memorable experiences for other people? The 243-room full-service Crowne Plaza Minneapolis West , with nearly 40,000 square feet of meeting and event space, is located in the western Minneapolis suburb of Plymouth, MN, and we are seeking fun, sharp, creative and memorable brand ambassadors to serve as welcoming Guest Services Agents/Night Auditors . Role and Responsibilities: The Guest Services Agent provides that "great first impression" for our guests. Multi-tasking must come naturally to you. Greet guests upon arrival, process hotel check-in and check-out, assist guests with any questions or concerns during their hotel stay, answer busy phone lines, create and update reservations, and receive payments. Guest Services must be knowledgeable of hotel accommodations and services as well as the surrounding area attractions, act as main contact for guest inquiries and will maintain a good working relationship with other hotel departments to make sure all guest needs are met. The Night Auditor works the overnight welcome desk shift, and performs closing day functions while preparing the front office for the upcoming new day. Essential Functions: Completes the "night audit" efficiently and accurately. Accurately logs all wake-up call requests. Greet callers in a courteous and friendly manner. Records all information accurately and completely for reservations. Has a thorough understanding of rates. Confirms guest reservations. Performs all guests accounting functions according to hotel standards when posting transactions and balancing an audit. Registers guests accurately and efficiently. In addition, establishes proper credit, according to hotel policy. Processes check outs, listening and responding to guest positive and negative comments. Accurately takes guest and office messages. Record guest requests and problems. Reports work orders to maintenance. Follows all emergency procedures as trained. Posts room charges to guest accounts. Processes guest charge vouchers and credit card vouchers. Prepares a summary of cash, check, and credit card activities. Summarizes results of operations for management. Understands principles of auditing, balancing, and closing out accounts. Skilled in operating computers and other front office equipment. Qualifications: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills and abilities. Education: High School Diploma or GED required. Experience: Prior front desk experience, audit experience. OPERA. General math knowledge. Must be able to operate computer and other office equipment. Must be reliable, dependable, and honest. Good communication skills, both verbal and written with guests and employees. Physical Requirements: Requires standing for long periods of time while helping guests. Requires sitting if permitted, then standing for long periods of time. Requires walking back and forth while helping guests. Requires bending down and picking up supplies. Must be able to lift 50 lbs. occasionally. About Us: At Regency Hotel Management, hospitality is who we are-and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
May 22, 2024
Full time
Guest Service Agent/Night Auditor, Crowne Plaza Minneapolis West - Part TIme or Full Time I just completed a lengthy and arduous day of travel, perhaps a 500-mile drive on snow packed roads, or perhaps multiple airports, TSA screenings and an unfriendly rental car agency. Can you welcome me to your city and your hotel? Does this sound like you? Do you like to help people? Have you ever created memorable experiences for other people? The 243-room full-service Crowne Plaza Minneapolis West , with nearly 40,000 square feet of meeting and event space, is located in the western Minneapolis suburb of Plymouth, MN, and we are seeking fun, sharp, creative and memorable brand ambassadors to serve as welcoming Guest Services Agents/Night Auditors . Role and Responsibilities: The Guest Services Agent provides that "great first impression" for our guests. Multi-tasking must come naturally to you. Greet guests upon arrival, process hotel check-in and check-out, assist guests with any questions or concerns during their hotel stay, answer busy phone lines, create and update reservations, and receive payments. Guest Services must be knowledgeable of hotel accommodations and services as well as the surrounding area attractions, act as main contact for guest inquiries and will maintain a good working relationship with other hotel departments to make sure all guest needs are met. The Night Auditor works the overnight welcome desk shift, and performs closing day functions while preparing the front office for the upcoming new day. Essential Functions: Completes the "night audit" efficiently and accurately. Accurately logs all wake-up call requests. Greet callers in a courteous and friendly manner. Records all information accurately and completely for reservations. Has a thorough understanding of rates. Confirms guest reservations. Performs all guests accounting functions according to hotel standards when posting transactions and balancing an audit. Registers guests accurately and efficiently. In addition, establishes proper credit, according to hotel policy. Processes check outs, listening and responding to guest positive and negative comments. Accurately takes guest and office messages. Record guest requests and problems. Reports work orders to maintenance. Follows all emergency procedures as trained. Posts room charges to guest accounts. Processes guest charge vouchers and credit card vouchers. Prepares a summary of cash, check, and credit card activities. Summarizes results of operations for management. Understands principles of auditing, balancing, and closing out accounts. Skilled in operating computers and other front office equipment. Qualifications: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills and abilities. Education: High School Diploma or GED required. Experience: Prior front desk experience, audit experience. OPERA. General math knowledge. Must be able to operate computer and other office equipment. Must be reliable, dependable, and honest. Good communication skills, both verbal and written with guests and employees. Physical Requirements: Requires standing for long periods of time while helping guests. Requires sitting if permitted, then standing for long periods of time. Requires walking back and forth while helping guests. Requires bending down and picking up supplies. Must be able to lift 50 lbs. occasionally. About Us: At Regency Hotel Management, hospitality is who we are-and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Maine Course Hospitality Group
Gilford, New Hampshire
Are you a Night Owl? 30 hours in just 3 shifts! Friday, Saturday and Sunday from 10pm - 8am (Yes! This is a full-time position with benefits and only 30 hours/week ) Our Weekend Night Audit Position works the overnight front desk shift, Modern Technology does most of the audit process leaving you free to take care of the guest. Welcome the weary traveler, the late-night check-in's and assist the early departures. Provide local knowledge and recommendations, and a friendly face for those unable to sleep. Offer them that first cup of coffee to help them get started with their day. Excellent Pay Seasonal Bonus offerings for the summer season to offer a financial boost during the busiest time of the year. Sign on bonus - $500 which will be paid the first paycheck following 90 days of employment. Benefits: Health Dental Vision 401K with generous company match Paid Time Off - Holiday Pay Travel Discounts Company Scholarships Weekly Paycheck Supportive Work Environment Night Audit Responsibilities Include: Welcome and Greet all guests in a friendly professional manner Operate the front desk and be familiar with all its functions Assist Guests with requests, questions, and handle complaints Close out the front desk functions and reporting for the day Answer the phone in a friendly, professional, and helpful manner and direct calls Maintain knowledge of the local area, events, and hotel offerings TownePlace Suites, Gilford is a Maine Course Hospitality property Our Core Values: Fun Family Respect Integrity Night Audit Requirements Include: Must be able to be alert and friendly during entire shift Must be able to stand for long periods of time Professional yet friendly demeanor Service Attitude Reliability and Accountability are paramount PI8aa2383ef5d8-1567
May 21, 2024
Full time
Are you a Night Owl? 30 hours in just 3 shifts! Friday, Saturday and Sunday from 10pm - 8am (Yes! This is a full-time position with benefits and only 30 hours/week ) Our Weekend Night Audit Position works the overnight front desk shift, Modern Technology does most of the audit process leaving you free to take care of the guest. Welcome the weary traveler, the late-night check-in's and assist the early departures. Provide local knowledge and recommendations, and a friendly face for those unable to sleep. Offer them that first cup of coffee to help them get started with their day. Excellent Pay Seasonal Bonus offerings for the summer season to offer a financial boost during the busiest time of the year. Sign on bonus - $500 which will be paid the first paycheck following 90 days of employment. Benefits: Health Dental Vision 401K with generous company match Paid Time Off - Holiday Pay Travel Discounts Company Scholarships Weekly Paycheck Supportive Work Environment Night Audit Responsibilities Include: Welcome and Greet all guests in a friendly professional manner Operate the front desk and be familiar with all its functions Assist Guests with requests, questions, and handle complaints Close out the front desk functions and reporting for the day Answer the phone in a friendly, professional, and helpful manner and direct calls Maintain knowledge of the local area, events, and hotel offerings TownePlace Suites, Gilford is a Maine Course Hospitality property Our Core Values: Fun Family Respect Integrity Night Audit Requirements Include: Must be able to be alert and friendly during entire shift Must be able to stand for long periods of time Professional yet friendly demeanor Service Attitude Reliability and Accountability are paramount PI8aa2383ef5d8-1567
Breckenridge Grand Vacations
Breckenridge, Colorado
BGV participates in the annual Denver Post and USA Today Top Workplaces awards. Those awards are based on anonymous feedback from our employees and thousands more, working for hundreds of employers nationwide. We are consistently ranked in the Colorado top 10. In 2018 we were named the large workplace in the state. In 2023 and 2024, BGV was honored by USA Today as a top national workplace. In 2024 that national recognition included cultural excellence awards in Purpose & Values, Compensation & Benefits, Leadership, and Innovation. BGV is all about Sharing Smiles, including putting smiles on the faces of our employees! Learn more about our four-decade history of success here Compensation for this full time position is $24-27.63/hr, DOE. The salary offer to the successful candidate will be based on job-related education, training, and experience. The salary offer will not be based on a candidate's salary history at other jobs, and by law, BGV will not seek information about salary history or applicant age. This position also includes BGV's Total Compensation package. Paid time off including vacation, sick leave, parental leave and paid volunteer time off Group life insurance Health, vision and dental insurance plans Retirement plan Twice yearly bonus Employee recruiting bonus Tuition reimbursement program Professional development Employee Wellness programs to support physical and mental health Sustainability programs to support the health of the planet BGV's unique FUN benefits including programs for ski/rec center passes and ski medallions, lodging and purchase discounts, outdoor gear discounts, access to BGV's Ball Arena suite in Denver for concerts and events, Rockies, Avalanche, Nuggets and Rapids tickets, access to local events, employee outings, team sports, discounted vacations through Interval International, and the legendary BGV Holiday Party. ESSENTIAL DUTIES AND RESPONSIBILITIES include without limitation: Perform daily night auditor tasks: Verify accuracy of guest folios and audit rate builder calculations to ensure proper charges. Check entries for proper accounting codes and correct errors or list discrepancies for adjustment. Investigate accounts that have been overcharged or are out of balance at month end. Process credit card refunds for the Owner Relations and Guest Services staff. Process and apply rate builder financials to all reservations. Assist with all front desk procedures: Greet, register and assign rooms to guests and owners. Assist with all inquiries pertaining to resort services, registration, shopping, dining, entertainment and travel directions. Inform guests and owners of important information on the resort and ensure they visit the concierge desk. Act as resort telephone operator and answer the switchboard phone as needed. Respond to guest and owner questions, concerns and inquiries regarding reservations and use of ownership. Resolve problems as they arise. Assist guests and owners with making all types of reservations. Insert all tasks for Housekeeping and Maintenance into company software program and assist Housekeeping and Maintenance in understanding the notes regarding room moves, special cleans, maintenance issues and guest and owner requests. Assist with conducting monthly Market inventory and audits, while always supporting proper procedures, as requested by Management. Foster strong cross department communication and synergy. Enforce resort policies, as needed, following resort protocol. Periodically walk through the property for security purposes. Unlock necessary doors in the mornings to ensure property security and provide access for guests. Maintain cross-training with the Front Desk and Activities Desk to cover and assist as needed. Uphold Hospitality Standards, Company Culture and Department Core Standards and observe Company policies and procedures. Be the "End of the Line" and resolve every situation inherited, not passing it along, whenever possible. Follow up on any situation that is not fully resolved at the time of the initial request always giving consideration to what the guest or owner deems appropriate. Strive to close the loop (alleviate or eliminate issues) on any situations that cannot be fully resolved. Respond promptly to all email and voicemail correspondence. Maintain a positive working relationship with all contacts, always being helpful and courteous. Wear proper uniform and name badge and adhere to Company appearance standards at all times. Attend and participate in company-wide training sessions and department staff meetings. EDUCATION/EXPERIENCE: Previous customer service experience preferred.
May 21, 2024
Full time
BGV participates in the annual Denver Post and USA Today Top Workplaces awards. Those awards are based on anonymous feedback from our employees and thousands more, working for hundreds of employers nationwide. We are consistently ranked in the Colorado top 10. In 2018 we were named the large workplace in the state. In 2023 and 2024, BGV was honored by USA Today as a top national workplace. In 2024 that national recognition included cultural excellence awards in Purpose & Values, Compensation & Benefits, Leadership, and Innovation. BGV is all about Sharing Smiles, including putting smiles on the faces of our employees! Learn more about our four-decade history of success here Compensation for this full time position is $24-27.63/hr, DOE. The salary offer to the successful candidate will be based on job-related education, training, and experience. The salary offer will not be based on a candidate's salary history at other jobs, and by law, BGV will not seek information about salary history or applicant age. This position also includes BGV's Total Compensation package. Paid time off including vacation, sick leave, parental leave and paid volunteer time off Group life insurance Health, vision and dental insurance plans Retirement plan Twice yearly bonus Employee recruiting bonus Tuition reimbursement program Professional development Employee Wellness programs to support physical and mental health Sustainability programs to support the health of the planet BGV's unique FUN benefits including programs for ski/rec center passes and ski medallions, lodging and purchase discounts, outdoor gear discounts, access to BGV's Ball Arena suite in Denver for concerts and events, Rockies, Avalanche, Nuggets and Rapids tickets, access to local events, employee outings, team sports, discounted vacations through Interval International, and the legendary BGV Holiday Party. ESSENTIAL DUTIES AND RESPONSIBILITIES include without limitation: Perform daily night auditor tasks: Verify accuracy of guest folios and audit rate builder calculations to ensure proper charges. Check entries for proper accounting codes and correct errors or list discrepancies for adjustment. Investigate accounts that have been overcharged or are out of balance at month end. Process credit card refunds for the Owner Relations and Guest Services staff. Process and apply rate builder financials to all reservations. Assist with all front desk procedures: Greet, register and assign rooms to guests and owners. Assist with all inquiries pertaining to resort services, registration, shopping, dining, entertainment and travel directions. Inform guests and owners of important information on the resort and ensure they visit the concierge desk. Act as resort telephone operator and answer the switchboard phone as needed. Respond to guest and owner questions, concerns and inquiries regarding reservations and use of ownership. Resolve problems as they arise. Assist guests and owners with making all types of reservations. Insert all tasks for Housekeeping and Maintenance into company software program and assist Housekeeping and Maintenance in understanding the notes regarding room moves, special cleans, maintenance issues and guest and owner requests. Assist with conducting monthly Market inventory and audits, while always supporting proper procedures, as requested by Management. Foster strong cross department communication and synergy. Enforce resort policies, as needed, following resort protocol. Periodically walk through the property for security purposes. Unlock necessary doors in the mornings to ensure property security and provide access for guests. Maintain cross-training with the Front Desk and Activities Desk to cover and assist as needed. Uphold Hospitality Standards, Company Culture and Department Core Standards and observe Company policies and procedures. Be the "End of the Line" and resolve every situation inherited, not passing it along, whenever possible. Follow up on any situation that is not fully resolved at the time of the initial request always giving consideration to what the guest or owner deems appropriate. Strive to close the loop (alleviate or eliminate issues) on any situations that cannot be fully resolved. Respond promptly to all email and voicemail correspondence. Maintain a positive working relationship with all contacts, always being helpful and courteous. Wear proper uniform and name badge and adhere to Company appearance standards at all times. Attend and participate in company-wide training sessions and department staff meetings. EDUCATION/EXPERIENCE: Previous customer service experience preferred.
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details We are conveniently located near many Bismarck attractions including the Bismarck Civic Center, Fort Lincoln State Park, Dakota Zoo and the Missouri River. Our location also offers easy access to Bismarck State College, the North Dakota State Capitol, St. Alexius Medical Center and Sanford Medical Center. Our Bismarck hotel offers a new state-of-the-art lobby that provides greater flexibility and choices for our guests. At the center of it all is The Bistro, your destination for a great breakfast, or drinks and dinner during the evening. Guests will also enjoy inviting, flexible spaces where they can work or relax and free WiFi throughout the hotel. Our meeting space can be reserved for a business meeting or gathering. Catering through The Bistro is available for any event at the Courtyard's meeting room. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
May 21, 2024
Full time
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details We are conveniently located near many Bismarck attractions including the Bismarck Civic Center, Fort Lincoln State Park, Dakota Zoo and the Missouri River. Our location also offers easy access to Bismarck State College, the North Dakota State Capitol, St. Alexius Medical Center and Sanford Medical Center. Our Bismarck hotel offers a new state-of-the-art lobby that provides greater flexibility and choices for our guests. At the center of it all is The Bistro, your destination for a great breakfast, or drinks and dinner during the evening. Guests will also enjoy inviting, flexible spaces where they can work or relax and free WiFi throughout the hotel. Our meeting space can be reserved for a business meeting or gathering. Catering through The Bistro is available for any event at the Courtyard's meeting room. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Referral Program Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans Job Summary: Our Night Auditor will be responsible for total guest satisfaction from pre-arrival contact, logistics in the bookings and reconfirmation of guests' reservations, and fully acquainted with local points of interest. If you have a passion working with guests and providing them an Experience of a Lifetime, this is the perfect position for you! Job Specifications: Housing: May Be Available Outlet: The Lodge at Vail Expected Pay Range: $20.00 - $22.76 / hour Shift & Schedule Availability: Full Time Skill Level: Entry Job Responsibilities: Complies with guest requests (both in person and on the telephone) Maintains a clean and safe work area, restocking supplies as necessary Communicates with other hotel departments/other departments effectively Follows daily procedures, accurately completes all daily reports and knows all other properties, hotels, restaurants and services the resort offers. Other duties as assigned Job Requirements: Fluent English Must be able to lift up to 10lbs. Must be able to work weekends & holidays The expected pay range is $20.00 - $22.76. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 500642 Reference Date: 02/21/2024 Job Code Function: Front Office
May 21, 2024
Full time
Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Referral Program Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans Job Summary: Our Night Auditor will be responsible for total guest satisfaction from pre-arrival contact, logistics in the bookings and reconfirmation of guests' reservations, and fully acquainted with local points of interest. If you have a passion working with guests and providing them an Experience of a Lifetime, this is the perfect position for you! Job Specifications: Housing: May Be Available Outlet: The Lodge at Vail Expected Pay Range: $20.00 - $22.76 / hour Shift & Schedule Availability: Full Time Skill Level: Entry Job Responsibilities: Complies with guest requests (both in person and on the telephone) Maintains a clean and safe work area, restocking supplies as necessary Communicates with other hotel departments/other departments effectively Follows daily procedures, accurately completes all daily reports and knows all other properties, hotels, restaurants and services the resort offers. Other duties as assigned Job Requirements: Fluent English Must be able to lift up to 10lbs. Must be able to work weekends & holidays The expected pay range is $20.00 - $22.76. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 500642 Reference Date: 02/21/2024 Job Code Function: Front Office
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
May 20, 2024
Full time
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Waldorf Astoria is looking for a Night Auditor to join the Front Office Team at this gorgeous Atlanta property! Located in one of Atlanta's most prestigious neighborhoods, this Forbes 4-Star hotel is a 42-story tower with over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, and 3 food and beverage outlets. This includes the 3-meal restaurant, bar, and in-room dining. Classification: Full-Time Shift: PM, overnights - must have availability to work weekdays, weekends, and holidays. Want to learn more? Hotel Website, Facebook, Instagram What will I be doing? As Night Auditor, you would be responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her. Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards. Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction. Receive, input, retrieve and relay messages to guests. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to have an award-winning workplace culture ranking World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs
May 19, 2024
Full time
Waldorf Astoria is looking for a Night Auditor to join the Front Office Team at this gorgeous Atlanta property! Located in one of Atlanta's most prestigious neighborhoods, this Forbes 4-Star hotel is a 42-story tower with over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, and 3 food and beverage outlets. This includes the 3-meal restaurant, bar, and in-room dining. Classification: Full-Time Shift: PM, overnights - must have availability to work weekdays, weekends, and holidays. Want to learn more? Hotel Website, Facebook, Instagram What will I be doing? As Night Auditor, you would be responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her. Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards. Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction. Receive, input, retrieve and relay messages to guests. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to have an award-winning workplace culture ranking World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs
Job Description Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills Work Today, Get Paid today, with Daily Pay! The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment.This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. Schulte Hospitality Group is an Equal Opportunity Employer.
May 19, 2024
Full time
Job Description Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills Work Today, Get Paid today, with Daily Pay! The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment.This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. Schulte Hospitality Group is an Equal Opportunity Employer.
_Waldorf Astoria_ is looking for a Night Auditor to join the _Front Office_ Team at this gorgeous _Atlanta_ property! Located in one of Atlanta's most prestigious neighborhoods, this Forbes 4-Star hotel is a 42-story tower with over 200 rooms ( _127 guest rooms plus residences_ ), over 10,000 square feet of meeting space, and 3 food and beverage outlets. _This includes the 3-meal restaurant, bar, and in-room dining._ Classification: Full-Time Shift: PM, overnights -must have availability to work weekdays, weekends, and holidays. Want to learn more? Hotel Website (),Facebook () , Instagram What will I be doing? As Night Auditor, you would be responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: + Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her. + Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards. + Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. + Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy. + Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. + Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction. + Receive, input, retrieve and relay messages to guests. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: + Hospitality - We're passionate about delivering exceptional guest experiences. + Integrity - We do the right thing, all the time. + Leadership - We're leaders in our industry and in our communities. + Teamwork - We're team players in everything we do. + Ownership - We're the owners of our actions and decisions. + Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: + Quality + Productivity + Dependability + Customer Focus + Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands () . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to have an award-winning workplace culture ranking World's Best Workplace by Great Place To Work & FortuneWe support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Medical Insurance Coverage - _for you and your family_ Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education (): Access to a wide variety of educational credentials _(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)_ Career growth and development Team Member Resource Groups Recognition and rewards programs Job: _Finance_ Title: _Night Auditor - Waldorf Astoria Atlanta Buckhead_ Location: _null_ Requisition ID: _HOT0AMN2_ EOE/AA/Disabled/Veterans
May 19, 2024
Full time
_Waldorf Astoria_ is looking for a Night Auditor to join the _Front Office_ Team at this gorgeous _Atlanta_ property! Located in one of Atlanta's most prestigious neighborhoods, this Forbes 4-Star hotel is a 42-story tower with over 200 rooms ( _127 guest rooms plus residences_ ), over 10,000 square feet of meeting space, and 3 food and beverage outlets. _This includes the 3-meal restaurant, bar, and in-room dining._ Classification: Full-Time Shift: PM, overnights -must have availability to work weekdays, weekends, and holidays. Want to learn more? Hotel Website (),Facebook () , Instagram What will I be doing? As Night Auditor, you would be responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: + Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her. + Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards. + Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. + Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy. + Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. + Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction. + Receive, input, retrieve and relay messages to guests. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: + Hospitality - We're passionate about delivering exceptional guest experiences. + Integrity - We do the right thing, all the time. + Leadership - We're leaders in our industry and in our communities. + Teamwork - We're team players in everything we do. + Ownership - We're the owners of our actions and decisions. + Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: + Quality + Productivity + Dependability + Customer Focus + Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands () . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to have an award-winning workplace culture ranking World's Best Workplace by Great Place To Work & FortuneWe support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Medical Insurance Coverage - _for you and your family_ Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education (): Access to a wide variety of educational credentials _(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)_ Career growth and development Team Member Resource Groups Recognition and rewards programs Job: _Finance_ Title: _Night Auditor - Waldorf Astoria Atlanta Buckhead_ Location: _null_ Requisition ID: _HOT0AMN2_ EOE/AA/Disabled/Veterans
Job Description Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills Work Today, Get Paid today, with Daily Pay! The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment.This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. Schulte Hospitality Group is an Equal Opportunity Employer.
May 19, 2024
Full time
Job Description Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills Work Today, Get Paid today, with Daily Pay! The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment.This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. Schulte Hospitality Group is an Equal Opportunity Employer.
TownePlace Suites Gilford, NH
Gilford, New Hampshire
Description: Are you a Night Owl? 30 hours in just 3 shifts! Friday, Saturday and Sunday from 10pm - 8am (Yes! This is a full-time position with benefits and only 30 hours/week ) Our Weekend Night Audit Position works the overnight front desk shift, Modern Technology does most of the audit process leaving you free to take care of the guest. Welcome the weary traveler, the late-night check-in's and assist the early departures. Provide local knowledge and recommendations, and a friendly face for those unable to sleep. Offer them that first cup of coffee to help them get started with their day. Excellent Pay Seasonal Bonus offerings for the summer season to offer a financial boost during the busiest time of the year. Sign on bonus - $500 which will be paid the first paycheck following 90 days of employment. Benefits: Health Dental Vision 401K with generous company match Paid Time Off - Holiday Pay Travel Discounts Company Scholarships Weekly Paycheck Supportive Work Environment Night Audit Responsibilities Include: Welcome and Greet all guests in a friendly professional manner Operate the front desk and be familiar with all its functions Assist Guests with requests, questions, and handle complaints Close out the front desk functions and reporting for the day Answer the phone in a friendly, professional, and helpful manner and direct calls Maintain knowledge of the local area, events, and hotel offerings TownePlace Suites, Gilford is a Maine Course Hospitality property Our Core Values: Fun Family Respect Integrity Requirements: Night Audit Requirements Include: Must be able to be alert and friendly during entire shift Must be able to stand for long periods of time Professional yet friendly demeanor Service Attitude Reliability and Accountability are paramount PIf733ca37b61e-1567
May 18, 2024
Full time
Description: Are you a Night Owl? 30 hours in just 3 shifts! Friday, Saturday and Sunday from 10pm - 8am (Yes! This is a full-time position with benefits and only 30 hours/week ) Our Weekend Night Audit Position works the overnight front desk shift, Modern Technology does most of the audit process leaving you free to take care of the guest. Welcome the weary traveler, the late-night check-in's and assist the early departures. Provide local knowledge and recommendations, and a friendly face for those unable to sleep. Offer them that first cup of coffee to help them get started with their day. Excellent Pay Seasonal Bonus offerings for the summer season to offer a financial boost during the busiest time of the year. Sign on bonus - $500 which will be paid the first paycheck following 90 days of employment. Benefits: Health Dental Vision 401K with generous company match Paid Time Off - Holiday Pay Travel Discounts Company Scholarships Weekly Paycheck Supportive Work Environment Night Audit Responsibilities Include: Welcome and Greet all guests in a friendly professional manner Operate the front desk and be familiar with all its functions Assist Guests with requests, questions, and handle complaints Close out the front desk functions and reporting for the day Answer the phone in a friendly, professional, and helpful manner and direct calls Maintain knowledge of the local area, events, and hotel offerings TownePlace Suites, Gilford is a Maine Course Hospitality property Our Core Values: Fun Family Respect Integrity Requirements: Night Audit Requirements Include: Must be able to be alert and friendly during entire shift Must be able to stand for long periods of time Professional yet friendly demeanor Service Attitude Reliability and Accountability are paramount PIf733ca37b61e-1567
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details Located in the center of downtown Cleveland, this hotel is only a 5-minute walk to Rocket Mortgage Arena. The hotel features a gym, business center and suites with full kitchens. Every suite at the Residence Inn Cleveland is furnished with a work desk and seating area. Each kitchen includes a refrigerator, stove and dishwasher. Cable TV and in-room movies are also featured. The Downtown Cleveland Residence Inn provides guests with a buffet breakfast in the morning. Concierge services and free Wi-Fi are also offered. Cleveland State University and the Cleveland Convention Center are a 10-minute walk from the Residence Inn Cleveland Hotel. The Rock and Roll Hall of Fame and Museum is only a 5-minute drive from the hotel. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
May 17, 2024
Full time
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details Located in the center of downtown Cleveland, this hotel is only a 5-minute walk to Rocket Mortgage Arena. The hotel features a gym, business center and suites with full kitchens. Every suite at the Residence Inn Cleveland is furnished with a work desk and seating area. Each kitchen includes a refrigerator, stove and dishwasher. Cable TV and in-room movies are also featured. The Downtown Cleveland Residence Inn provides guests with a buffet breakfast in the morning. Concierge services and free Wi-Fi are also offered. Cleveland State University and the Cleveland Convention Center are a 10-minute walk from the Residence Inn Cleveland Hotel. The Rock and Roll Hall of Fame and Museum is only a 5-minute drive from the hotel. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Description Graduate Hotels , is seeking a Part-timeNight Auditor to join Graduate Palo Altond its brilliant team of hospitality enthusiasts. Graduate Hotels creates authentic, spirited spaces that connect travelers, students and locals alike. Through thoughtfully curated design, creative F B and community-focused events, we create hotels worthy of their communities. We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration. Graduate Hotels is proud to be Great Place to Work-Certified , proving that our associates feel our commitment to cultivate a culture of inspirational and supportive leadership. JOB DUTIES AND RESPONSIBILITIES Audits the daily guest ledger Handles all end-of-day accounting functions including posting daily room rates and room tax Ensures accuracy of all charges to guest folios Averages sum of revenues of all accounts receivable from food, room and other departments Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues Make cash drops in accordance with proper cash handling procedures Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift Monitors hotel security camera system Ensures that lobby is well-maintained, properly lit and with music at proper volume Occasionally park and retrieve guest vehicles in an efficient and safe manner Work nights, weekends, and holidays as needed Any other duties as assigned EDUCATION AND EXPERIENCE Minimum of 1 year in Accounting or Night Auditor role Valid Driver's License with acceptable driving record Knowledge of PMS High School Diploma/GED KNOWLEDGE, SKILLS AND ABILITIES Ability to communicate effectively verbally and in writing Team player Ability to exceed expectations of guests Basic accounting/math skills About Graduate Hotels Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country. Each hotel pays homage to the heritage of its unique town through cultural nods to the local community. Launched in 2014, there are 35 hotels across the U.S. and U.K. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a vertically integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit . Graduate Hotels is an Equal Opportunity Employer. Location Description Graduate Palo Alto, California, formerly Hotel President is a six-story building located on University Avenue, in the heart of downtown Palo Alto. Completed in 1929, the iconic Hotel President was named to honor then-President Herbert Hoover, who was one of the first students to enroll at Stanford University. The building is undergoing a historic renovation to convert to Graduate Palo Alto, part of the Graduate Hotels collection, and open in fall 2022.
May 15, 2024
Full time
Description Graduate Hotels , is seeking a Part-timeNight Auditor to join Graduate Palo Altond its brilliant team of hospitality enthusiasts. Graduate Hotels creates authentic, spirited spaces that connect travelers, students and locals alike. Through thoughtfully curated design, creative F B and community-focused events, we create hotels worthy of their communities. We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration. Graduate Hotels is proud to be Great Place to Work-Certified , proving that our associates feel our commitment to cultivate a culture of inspirational and supportive leadership. JOB DUTIES AND RESPONSIBILITIES Audits the daily guest ledger Handles all end-of-day accounting functions including posting daily room rates and room tax Ensures accuracy of all charges to guest folios Averages sum of revenues of all accounts receivable from food, room and other departments Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues Make cash drops in accordance with proper cash handling procedures Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift Monitors hotel security camera system Ensures that lobby is well-maintained, properly lit and with music at proper volume Occasionally park and retrieve guest vehicles in an efficient and safe manner Work nights, weekends, and holidays as needed Any other duties as assigned EDUCATION AND EXPERIENCE Minimum of 1 year in Accounting or Night Auditor role Valid Driver's License with acceptable driving record Knowledge of PMS High School Diploma/GED KNOWLEDGE, SKILLS AND ABILITIES Ability to communicate effectively verbally and in writing Team player Ability to exceed expectations of guests Basic accounting/math skills About Graduate Hotels Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country. Each hotel pays homage to the heritage of its unique town through cultural nods to the local community. Launched in 2014, there are 35 hotels across the U.S. and U.K. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a vertically integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit . Graduate Hotels is an Equal Opportunity Employer. Location Description Graduate Palo Alto, California, formerly Hotel President is a six-story building located on University Avenue, in the heart of downtown Palo Alto. Completed in 1929, the iconic Hotel President was named to honor then-President Herbert Hoover, who was one of the first students to enroll at Stanford University. The building is undergoing a historic renovation to convert to Graduate Palo Alto, part of the Graduate Hotels collection, and open in fall 2022.
Job Details Job Location: Le Parc Suite Hotel - West Hollywood, CA Salary Range: $22.00 - $24.00 Hourly Description About our company: Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue. Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. Primary mission: Responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay. The Night Auditor normally works a regular 3rd front desk shift, however, may be asked and assigned another shift due to work needs. SCOPE OF WORK + TEAM Reports to the Front Office Manager/Night Manager/Accounting Manager and Supervisors Supports the front office team, sales team and guest experience RESPONSIBILITIES Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties. Possess knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times. Acknowledge all guests, anticipate needs, and always respond promptly to maintain positive guest relations at all times. Process guest check-in by confirming reservations and review all noted information. Guest(s) without reservations can be sold and agreed on room type. Register guest in OPERA, generate registration card and verify registration with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them. Maintain guest history files. Set-up accurate accounts for each guest with accordance to their requirements, i.e., separate room/tax/incidentals/comps. File registration cards and vouchers by room number. Assist and process overbooked or "walked" guests. Assist and provide room change accommodations. Document all guest requests, complaints, or problems. Resolve guest complaints to ensure guest satisfaction. Maintain organized and clean work area with necessary supplies. Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times. Communicate with prior shift's Front Desk Agent to review all follow-up items. Answer department telephone within property guidelines as to number of rings, correct greeting and proper etiquette. Process end of day reports. Qualifications EXPERIENCE: Prior Experience: 1+ Previous Front Desk/Night audit experience of employment in a related position with this company or other companies in hotels or administration related work. IT Expertise: Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred. Must have basic Excel, PowerPoint, Word; PC knowledge, minimum typing speed of 50wpm, ability to write and communicate professionally, bi-lingual fluency a plus; Must be hospitality oriented, and possess the ability to work under pressure. Should possess the ability to complete multiple tasks simultaneously. Education: High School diploma or GED required; college degree preferred. Subject Expertise: Must be able to sustain composure, remain calm and possess a positive attitude. Must be energetic and outgoing. Must be service oriented with excellent customer service skills. Must be able to follow directions with focus to detail, speed, and accuracy. Must be a team player with the ability to work under minimal supervision. Must be able to multi-task in a fast-paced work environment. Must possess excellent interpersonal and organizational skills. Must have basic knowledge of arithmetic. Must have the ability to input data and access information on the computer. Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred. Must be able to read, write and understand the English language. Must be able to exercise confidentiality and discretion. Must be able to effectively communicate. OTHER EXPECTATIONS: Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook. Demonstrate a working knowledge of all company safety and security procedures. Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues. Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required. Benefits: Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes: Full Time Benefits Competitive Base Salary PTO Medical, Dental, Vision, Life, Pet Insurance 401K Costco Membership Bereavement Leave Management Contract Referral Program Education Assistance Additional Per Position Employee Rates at all of Springboard Hospitality's 35+ Hotels Monthly Cell Phone Stipend Dry Cleaning Services Hotel Level Executive Bonus Program Retention Bonuses Lead Share Program Associate of the Month/Quarter & Company-wide Associate of the Year Programs Associate Referral Bonus Program Springboard Hospitality Core Values: CONNECTED. We are plugged into people, technology and the cutting edge of culture. INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation. COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand. PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve. DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment. OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.
May 13, 2024
Full time
Job Details Job Location: Le Parc Suite Hotel - West Hollywood, CA Salary Range: $22.00 - $24.00 Hourly Description About our company: Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue. Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. Primary mission: Responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay. The Night Auditor normally works a regular 3rd front desk shift, however, may be asked and assigned another shift due to work needs. SCOPE OF WORK + TEAM Reports to the Front Office Manager/Night Manager/Accounting Manager and Supervisors Supports the front office team, sales team and guest experience RESPONSIBILITIES Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties. Possess knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times. Acknowledge all guests, anticipate needs, and always respond promptly to maintain positive guest relations at all times. Process guest check-in by confirming reservations and review all noted information. Guest(s) without reservations can be sold and agreed on room type. Register guest in OPERA, generate registration card and verify registration with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them. Maintain guest history files. Set-up accurate accounts for each guest with accordance to their requirements, i.e., separate room/tax/incidentals/comps. File registration cards and vouchers by room number. Assist and process overbooked or "walked" guests. Assist and provide room change accommodations. Document all guest requests, complaints, or problems. Resolve guest complaints to ensure guest satisfaction. Maintain organized and clean work area with necessary supplies. Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times. Communicate with prior shift's Front Desk Agent to review all follow-up items. Answer department telephone within property guidelines as to number of rings, correct greeting and proper etiquette. Process end of day reports. Qualifications EXPERIENCE: Prior Experience: 1+ Previous Front Desk/Night audit experience of employment in a related position with this company or other companies in hotels or administration related work. IT Expertise: Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred. Must have basic Excel, PowerPoint, Word; PC knowledge, minimum typing speed of 50wpm, ability to write and communicate professionally, bi-lingual fluency a plus; Must be hospitality oriented, and possess the ability to work under pressure. Should possess the ability to complete multiple tasks simultaneously. Education: High School diploma or GED required; college degree preferred. Subject Expertise: Must be able to sustain composure, remain calm and possess a positive attitude. Must be energetic and outgoing. Must be service oriented with excellent customer service skills. Must be able to follow directions with focus to detail, speed, and accuracy. Must be a team player with the ability to work under minimal supervision. Must be able to multi-task in a fast-paced work environment. Must possess excellent interpersonal and organizational skills. Must have basic knowledge of arithmetic. Must have the ability to input data and access information on the computer. Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred. Must be able to read, write and understand the English language. Must be able to exercise confidentiality and discretion. Must be able to effectively communicate. OTHER EXPECTATIONS: Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook. Demonstrate a working knowledge of all company safety and security procedures. Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues. Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required. Benefits: Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes: Full Time Benefits Competitive Base Salary PTO Medical, Dental, Vision, Life, Pet Insurance 401K Costco Membership Bereavement Leave Management Contract Referral Program Education Assistance Additional Per Position Employee Rates at all of Springboard Hospitality's 35+ Hotels Monthly Cell Phone Stipend Dry Cleaning Services Hotel Level Executive Bonus Program Retention Bonuses Lead Share Program Associate of the Month/Quarter & Company-wide Associate of the Year Programs Associate Referral Bonus Program Springboard Hospitality Core Values: CONNECTED. We are plugged into people, technology and the cutting edge of culture. INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation. COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand. PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve. DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment. OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.
Night Auditor / Overnight Front Desk Agent AC Hotel by Marriott Bridgewater, NJ Our Hotel "Family Members" are truly responsible for conveying the brand at every touch point, and our Night Auditor / Reception Agent brings to life the brand's core values in all aspects of the operation. At the core, our Family must be: Discerning & Intelligent Self-Assured & Refined Personally Engaged & Professionally Invested Able to view Work as a Lifestyle Innovative Harmonious Modern & Fun Summary of Position First impressions mean everything! What you do the second a guest walks through the doors, sets the expectation for the rest of their stay. As an Overnight Front Desk Reception agent, you'll have every opportunity to "make someone's stay", by making their day. Looking for Part Time Friday/Saturday Night Shifts at this time As an Overnight Front Desk / Night Auditor, you will: Work the desk during our overnight hours Demonstrate welcoming hospitality to our overnight check ins Perform night audit functions Demonstrate a true desire to satisfy the needs of others Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the brand and asset against liability and fraud. Audit, balance, post and report on front desk, rooms, and all food and beverage outlets cash and credit operations and reset all registers to ensure accurate, timely function and optimal operations management. Provide rooms management with a clear picture of their performance using the data gathered Run the night audit final, after ensuring all revenue is in balance Perform other duties as assigned Benefits Advancement Opportunities - We promote from within! Medical for FT Associates 401(k) Paid vacation time Tuition reimbursement available Flexible schedules Teammate Assistance Fund Stability Competitive Wages Fun, Energetic Work Environment Keys to Success Must be 18 years or older Customer service experience is required, preferably in a hotel or related field Must have a high school diploma or equivalent Must be able to work various shifts per week Hours for this position are 11PM to 7AM, and will include a varied shift schedule through the week An Accounting background is preferred Attention to detail and the ability to compile facts and figures In addition to general office equipment, you will regularly operate Briad systems and software Ability to communicate effectively and courteously over the telephone and in person; strong command of the English language including speaking, reading, and writing Ability to lift, pull, and push moderate weight (minimum of 20 lbs); may occasionally require lifting luggage up to 50 pounds About us. The Briad Group is rapidly expanding to serve many hospitality needs. Our robust portfolio consists of Wendy's franchise locations, Marriott and Hilton brand hotels, unique rooftop lounges atop our most innovative hotels, and an outdoor lifestyle shopping center. Our mission. Create positive lifelong emotional connections with our teammates and our guests. Our formula for success includes building strong leadership teams. The Briad Group takes pride in training, developing and promoting what it considers the hospitality industry's most talented employees. Apply today to become a part of our Family We Are An Equal Opportunity Employer - All applicants will receive consideration without discrimination based on sex, marital status, race, color, age, creed, national origin, sexual orientation, military reserve membership, ancestry, religion, height, weight, use of a guide or support animal because of blindness, deafness or physical handicap or the presence of disabilities or physical handicap or the presence of disabilities.
May 13, 2024
Full time
Night Auditor / Overnight Front Desk Agent AC Hotel by Marriott Bridgewater, NJ Our Hotel "Family Members" are truly responsible for conveying the brand at every touch point, and our Night Auditor / Reception Agent brings to life the brand's core values in all aspects of the operation. At the core, our Family must be: Discerning & Intelligent Self-Assured & Refined Personally Engaged & Professionally Invested Able to view Work as a Lifestyle Innovative Harmonious Modern & Fun Summary of Position First impressions mean everything! What you do the second a guest walks through the doors, sets the expectation for the rest of their stay. As an Overnight Front Desk Reception agent, you'll have every opportunity to "make someone's stay", by making their day. Looking for Part Time Friday/Saturday Night Shifts at this time As an Overnight Front Desk / Night Auditor, you will: Work the desk during our overnight hours Demonstrate welcoming hospitality to our overnight check ins Perform night audit functions Demonstrate a true desire to satisfy the needs of others Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the brand and asset against liability and fraud. Audit, balance, post and report on front desk, rooms, and all food and beverage outlets cash and credit operations and reset all registers to ensure accurate, timely function and optimal operations management. Provide rooms management with a clear picture of their performance using the data gathered Run the night audit final, after ensuring all revenue is in balance Perform other duties as assigned Benefits Advancement Opportunities - We promote from within! Medical for FT Associates 401(k) Paid vacation time Tuition reimbursement available Flexible schedules Teammate Assistance Fund Stability Competitive Wages Fun, Energetic Work Environment Keys to Success Must be 18 years or older Customer service experience is required, preferably in a hotel or related field Must have a high school diploma or equivalent Must be able to work various shifts per week Hours for this position are 11PM to 7AM, and will include a varied shift schedule through the week An Accounting background is preferred Attention to detail and the ability to compile facts and figures In addition to general office equipment, you will regularly operate Briad systems and software Ability to communicate effectively and courteously over the telephone and in person; strong command of the English language including speaking, reading, and writing Ability to lift, pull, and push moderate weight (minimum of 20 lbs); may occasionally require lifting luggage up to 50 pounds About us. The Briad Group is rapidly expanding to serve many hospitality needs. Our robust portfolio consists of Wendy's franchise locations, Marriott and Hilton brand hotels, unique rooftop lounges atop our most innovative hotels, and an outdoor lifestyle shopping center. Our mission. Create positive lifelong emotional connections with our teammates and our guests. Our formula for success includes building strong leadership teams. The Briad Group takes pride in training, developing and promoting what it considers the hospitality industry's most talented employees. Apply today to become a part of our Family We Are An Equal Opportunity Employer - All applicants will receive consideration without discrimination based on sex, marital status, race, color, age, creed, national origin, sexual orientation, military reserve membership, ancestry, religion, height, weight, use of a guide or support animal because of blindness, deafness or physical handicap or the presence of disabilities or physical handicap or the presence of disabilities.
Northwood Investors is a privately held real estate investment advisor that was founded in 2006 by John Kukral, the former President and CEO of Blackstone Real Estate Advisors. Northwood employs a fundamental, value-driven investment strategy with a longer-term outlook. Northwood invests alongside institutional and private clients in a broad range of real estate and real estate-related investment opportunities globally, with approximately $7 billion of assets under management. Northwood has office locations in the US in Denver (headquarters), New York, Dallas, Los Angeles and Charlotte. The firm also has employees who work for vertically integrated platforms, such as Retail and Hospitality, in Florida, North and South Carolina, California, and Texas. Additionally, the firm has professional teams located in the United Kingdom, Luxembourg, Paris, Singapore, and Amsterdam. Northwood Hospitality, a wholly owned subsidiary of Northwood Investors, manages the prominent hotel portfolio acquired by Northwood Investors. The growing portfolio of Northwood Hospitality currently consists of fourteen iconic properties, thirteen of which are managed by Northwood Hospitality. For more information, visit Northwood's website at Job Description I . Job Summary The Night Auditor is responsible for the audit, balance and consolidation of departmental ledger accounts, preparation of various hotel operating reports and performing the duties of Front Desk for the evening hours. II. Job Responsibilities Guest Communication - Greet and make all guests feel welcomed to the property. - Register guests and assign rooms. - Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude. - Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions. - Respond to phone calls. - Welcome and effectively resolve guest questions, issues and complaints. Financial Transactions - Post all daily room and outstanding charges. - Balance all revenue totals of cash and credits against revenue report. - Accept revenue and floats from restaurant, ensuring that these are securely locked away. - Prepare hotel operating reports and complete audit package to laid-down standards. - Correct any errors or omissions made by cashiers. - Prepare credit card/charge card summaries and post to ledger account. Perform other duties as assigned. Benefits: 401k after 90 days, fully vested, company match to 3% Marriott Hotel Discounts Worldwide Northwood Hospitality Discounts Discounts at our Gallery Restaurant and Spa Referral Bonus program We are proud to be an equal opportunity workplace and we practice being committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. We will require background checks and employment verifications and in some roles drug screens due to our contractual obligations. We offer competitive benefits and wellness programs: Competitive, pay, generous time off policies, paid parental leave, charitable matching donation program, paid volunteer time off, physical wellness reimbursement, company paid training, conferences and professional membership fees, employee/friends/family discounts at our hotel properties to name a few.
May 13, 2024
Full time
Northwood Investors is a privately held real estate investment advisor that was founded in 2006 by John Kukral, the former President and CEO of Blackstone Real Estate Advisors. Northwood employs a fundamental, value-driven investment strategy with a longer-term outlook. Northwood invests alongside institutional and private clients in a broad range of real estate and real estate-related investment opportunities globally, with approximately $7 billion of assets under management. Northwood has office locations in the US in Denver (headquarters), New York, Dallas, Los Angeles and Charlotte. The firm also has employees who work for vertically integrated platforms, such as Retail and Hospitality, in Florida, North and South Carolina, California, and Texas. Additionally, the firm has professional teams located in the United Kingdom, Luxembourg, Paris, Singapore, and Amsterdam. Northwood Hospitality, a wholly owned subsidiary of Northwood Investors, manages the prominent hotel portfolio acquired by Northwood Investors. The growing portfolio of Northwood Hospitality currently consists of fourteen iconic properties, thirteen of which are managed by Northwood Hospitality. For more information, visit Northwood's website at Job Description I . Job Summary The Night Auditor is responsible for the audit, balance and consolidation of departmental ledger accounts, preparation of various hotel operating reports and performing the duties of Front Desk for the evening hours. II. Job Responsibilities Guest Communication - Greet and make all guests feel welcomed to the property. - Register guests and assign rooms. - Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude. - Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions. - Respond to phone calls. - Welcome and effectively resolve guest questions, issues and complaints. Financial Transactions - Post all daily room and outstanding charges. - Balance all revenue totals of cash and credits against revenue report. - Accept revenue and floats from restaurant, ensuring that these are securely locked away. - Prepare hotel operating reports and complete audit package to laid-down standards. - Correct any errors or omissions made by cashiers. - Prepare credit card/charge card summaries and post to ledger account. Perform other duties as assigned. Benefits: 401k after 90 days, fully vested, company match to 3% Marriott Hotel Discounts Worldwide Northwood Hospitality Discounts Discounts at our Gallery Restaurant and Spa Referral Bonus program We are proud to be an equal opportunity workplace and we practice being committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. We will require background checks and employment verifications and in some roles drug screens due to our contractual obligations. We offer competitive benefits and wellness programs: Competitive, pay, generous time off policies, paid parental leave, charitable matching donation program, paid volunteer time off, physical wellness reimbursement, company paid training, conferences and professional membership fees, employee/friends/family discounts at our hotel properties to name a few.
$24/HR + Surrounded by beautiful Colorado scenery and located only minutes away from Vail Mountain, the Highline Vail, a DoubleTree by Hilton, offers a unique and relaxing experience to our guests during their stay and an amazing environment for our associates to work in. We are currently looking for outgoing, energetic, and customer service oriented individuals to fill the position of Night Auditor. We have an excellent benefits package to offer to our Full-Time Associates to include, health, dental, vision, life, short-term and long-term disability insurance, 401(k) with a match, Vacation, Sick, Holiday Pay, Hotel Room Discounts, Ski Pass, Bus Pass, and Housing Available ESSENTIAL JOB FUNCTIONS: 1. Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier. 2. Run audit reports/journals from the front office system, Point of Service and the computer. 3. Make corrections and adjustments and handle all computer problems that might occur throughout the shift. 4. Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. 5. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations. 6. Comply with attendance rules and be available to work on a regular basis. 7. Perform any other job related duties as assigned. MINIMUM QUALIFICATIONS: At least 6 months of experience in a similar position at a hotel ADDITIONAL QUALIFICATIONS: Excellent customer service skills Detail oriented Excellent computer skills Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
May 13, 2024
Full time
$24/HR + Surrounded by beautiful Colorado scenery and located only minutes away from Vail Mountain, the Highline Vail, a DoubleTree by Hilton, offers a unique and relaxing experience to our guests during their stay and an amazing environment for our associates to work in. We are currently looking for outgoing, energetic, and customer service oriented individuals to fill the position of Night Auditor. We have an excellent benefits package to offer to our Full-Time Associates to include, health, dental, vision, life, short-term and long-term disability insurance, 401(k) with a match, Vacation, Sick, Holiday Pay, Hotel Room Discounts, Ski Pass, Bus Pass, and Housing Available ESSENTIAL JOB FUNCTIONS: 1. Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier. 2. Run audit reports/journals from the front office system, Point of Service and the computer. 3. Make corrections and adjustments and handle all computer problems that might occur throughout the shift. 4. Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. 5. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations. 6. Comply with attendance rules and be available to work on a regular basis. 7. Perform any other job related duties as assigned. MINIMUM QUALIFICATIONS: At least 6 months of experience in a similar position at a hotel ADDITIONAL QUALIFICATIONS: Excellent customer service skills Detail oriented Excellent computer skills Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)