Job Description Job Description Description: You will serve guests in a unique and upscale entertainment-dining venue offering a Bistro, Bowling, and Bocce. Serving Italian/American cuisine out of our scratch kitchen, an extensive wine list, local craft beers, and thoughtful handcrafted cocktails, you will be able to provide an amazing experience for guests, all while making great money in a fun environment! Pinstripes Servers must have the ability to enliven the venue, and bring in the fun' aspect to the guest experience. It is their personality that creates the guest experience. Servers have the ability to be versatile, bouncing from cocktailing to serving in an upscale dining environment, well-versed in event service, to gaming experts. They must have a keen ability to not only read the guest, but to deliver on their expectations. It is preferable to have previous restaurant experience, but not required. Our training program will set every team member up to be successful from the start. Check out photos of our space, menus, and weekly specials at We look forward to you joining the team! Requirements: Requirements: Provides memorable guest service Accurately takes orders Able to answer questions regarding the menu Taking orders in a timely fashion Work together as a cohesive team with other servers and the kitchen staff to ensure the restaurant is operated efficiently Offer suggestions and recommendations in regards to orders and drinks Help personalize the meal Process payment Maintain a clean working environment Must have the ability to provide excellent customer service Ability to be on your feet for up to 6 hours Must always be neat in appearance and follow uniform and grooming guidelines In-depth knowledge of serving customers' needs and understanding of serving food to customers Benefits: 401K program Employee discount program Health insurance offered Great working environment Compensation details: 7.2-20 Hourly Wage PI3e7a861ddf0d-5491
May 04, 2024
Full time
Job Description Job Description Description: You will serve guests in a unique and upscale entertainment-dining venue offering a Bistro, Bowling, and Bocce. Serving Italian/American cuisine out of our scratch kitchen, an extensive wine list, local craft beers, and thoughtful handcrafted cocktails, you will be able to provide an amazing experience for guests, all while making great money in a fun environment! Pinstripes Servers must have the ability to enliven the venue, and bring in the fun' aspect to the guest experience. It is their personality that creates the guest experience. Servers have the ability to be versatile, bouncing from cocktailing to serving in an upscale dining environment, well-versed in event service, to gaming experts. They must have a keen ability to not only read the guest, but to deliver on their expectations. It is preferable to have previous restaurant experience, but not required. Our training program will set every team member up to be successful from the start. Check out photos of our space, menus, and weekly specials at We look forward to you joining the team! Requirements: Requirements: Provides memorable guest service Accurately takes orders Able to answer questions regarding the menu Taking orders in a timely fashion Work together as a cohesive team with other servers and the kitchen staff to ensure the restaurant is operated efficiently Offer suggestions and recommendations in regards to orders and drinks Help personalize the meal Process payment Maintain a clean working environment Must have the ability to provide excellent customer service Ability to be on your feet for up to 6 hours Must always be neat in appearance and follow uniform and grooming guidelines In-depth knowledge of serving customers' needs and understanding of serving food to customers Benefits: 401K program Employee discount program Health insurance offered Great working environment Compensation details: 7.2-20 Hourly Wage PI3e7a861ddf0d-5491
Job Description Job Description: Assistant Food and Beverage Manager Department: Food and Beverage Reports to: Food and Beverage Manager Location: Wild Rose Casino & Hotel Jefferson, IA Position Summary: The Assistant Food & Beverage Manager will assist in overseeing and supervising our dynamic food and beverage department. With comprehensive authority, you will help provide and direct all facets of our food and beverage operations, including the bar, restaurant, and kitchen, ensuring strict compliance with health department regulations. Your responsibilities will encompass a range of duties, including but not limited to scheduling and supervising food and beverage staff, managing inventories, facilitating orders, conducting staff training, creating, and maintaining budgets and revenue projections, developing, and implementing policies and procedures, overseeing cash control protocols, and efficiently resolving guest complaints. Your pivotal role will contribute to the seamless functioning and success of our food and beverage operations, with a focus on creative menu creation, precise costing, and vigilant cost controls. Essential Duties and Responsibilities: Menu Planning and Pricing: Develop innovative and enticing menus for the casino bar, bar and grill, and banquet facilities. Analyze market trends, customer preferences, and competitor offerings to ensure competitive and appealing culinary selection. Implement pricing strategies that align with the overall business goals and maintain profitability. Guest Experience: Focus on delivering exceptional guest experiences by maintaining high standards of service, quality, and cleanliness. Regularly monitor customer feedback and implement improvements based on reviews and comments. Train and motivate staff to provide outstanding customer service and create a positive atmosphere for guests. Operational Management: Oversee the day-to-day operations of the casino bar, bar and grill, and banquet facilities. Monitor inventory levels, order supplies, and ensure efficient stock rotation to minimize waste. Collaborate with the kitchen and bar staff to maintain high food and beverage quality standards. Technology Integration: Stay informed about new and emerging technologies in the food and beverage industry. Implement and optimize technology solutions for ordering, inventory management, and staffing to enhance efficiency. Utilize point-of-sale (POS) systems and other relevant technology to streamline processes. Staffing: Recruit, train, and manage a skilled and motivated team of kitchen and service staff. Develop and implement staffing schedules that align with business demand. Conduct regular performance evaluations, provide feedback, and support professional development Supervisory Responsibilities: Back of house staff Front of house staff Culinary team Qualifications and Requirements: Gaming License Must be able to obtain and retain, through IRGC, a state of Iowa gaming license. Position Experience: Proven experience as a Food and Beverage Manager or similar role in a high-volume hospitality setting. In-depth knowledge of menu planning, pricing strategies, and industry trends. Strong leadership and organizational skills with the ability to multitask in a fast-paced environment. Excellent communication and interpersonal skills to interact effectively with guests, staff, and management. Familiarity with point-of-sale systems and proficiency in utilizing technology for operational enhancements. Understanding of health and safety regulations and ability to ensure compliance. Education: Bachelor's degree in hospitality management, Business Administration, or related field is preferred. Interpersonal Skills: Excellent internal and external guest service skills are required. High degree of EQ required. Proven and demonstrated organizational and leadership qualities. Must be able to work cohesively, as a team, with members of all levels of the organization including senior leadership-Suite members, and owners. Work Environment/Physical Demands: Office environment with long periods of sitting. Continuing use of standard business equipment. Travel to sites may be required. Wild Rose sites can be busy, bright and/or low-lighting settings, loud, labor intensive. It should be noted that smoking is allowed by guests at Iowa casinos, gaming floors may be smoky. Attendance Note: Wild Rose Casino & Hotels is in operation seven days a week, 365 days a year. Employees can be required to workdays, evenings, weekends, holidays, split shifts and overtime. Critical features of this job are described under the heading on the job description. Nothing in this job description restricts Wild Rose Casino & Resorts right to assign or reassign duties and responsibilities to this job at any time.
May 04, 2024
Full time
Job Description Job Description: Assistant Food and Beverage Manager Department: Food and Beverage Reports to: Food and Beverage Manager Location: Wild Rose Casino & Hotel Jefferson, IA Position Summary: The Assistant Food & Beverage Manager will assist in overseeing and supervising our dynamic food and beverage department. With comprehensive authority, you will help provide and direct all facets of our food and beverage operations, including the bar, restaurant, and kitchen, ensuring strict compliance with health department regulations. Your responsibilities will encompass a range of duties, including but not limited to scheduling and supervising food and beverage staff, managing inventories, facilitating orders, conducting staff training, creating, and maintaining budgets and revenue projections, developing, and implementing policies and procedures, overseeing cash control protocols, and efficiently resolving guest complaints. Your pivotal role will contribute to the seamless functioning and success of our food and beverage operations, with a focus on creative menu creation, precise costing, and vigilant cost controls. Essential Duties and Responsibilities: Menu Planning and Pricing: Develop innovative and enticing menus for the casino bar, bar and grill, and banquet facilities. Analyze market trends, customer preferences, and competitor offerings to ensure competitive and appealing culinary selection. Implement pricing strategies that align with the overall business goals and maintain profitability. Guest Experience: Focus on delivering exceptional guest experiences by maintaining high standards of service, quality, and cleanliness. Regularly monitor customer feedback and implement improvements based on reviews and comments. Train and motivate staff to provide outstanding customer service and create a positive atmosphere for guests. Operational Management: Oversee the day-to-day operations of the casino bar, bar and grill, and banquet facilities. Monitor inventory levels, order supplies, and ensure efficient stock rotation to minimize waste. Collaborate with the kitchen and bar staff to maintain high food and beverage quality standards. Technology Integration: Stay informed about new and emerging technologies in the food and beverage industry. Implement and optimize technology solutions for ordering, inventory management, and staffing to enhance efficiency. Utilize point-of-sale (POS) systems and other relevant technology to streamline processes. Staffing: Recruit, train, and manage a skilled and motivated team of kitchen and service staff. Develop and implement staffing schedules that align with business demand. Conduct regular performance evaluations, provide feedback, and support professional development Supervisory Responsibilities: Back of house staff Front of house staff Culinary team Qualifications and Requirements: Gaming License Must be able to obtain and retain, through IRGC, a state of Iowa gaming license. Position Experience: Proven experience as a Food and Beverage Manager or similar role in a high-volume hospitality setting. In-depth knowledge of menu planning, pricing strategies, and industry trends. Strong leadership and organizational skills with the ability to multitask in a fast-paced environment. Excellent communication and interpersonal skills to interact effectively with guests, staff, and management. Familiarity with point-of-sale systems and proficiency in utilizing technology for operational enhancements. Understanding of health and safety regulations and ability to ensure compliance. Education: Bachelor's degree in hospitality management, Business Administration, or related field is preferred. Interpersonal Skills: Excellent internal and external guest service skills are required. High degree of EQ required. Proven and demonstrated organizational and leadership qualities. Must be able to work cohesively, as a team, with members of all levels of the organization including senior leadership-Suite members, and owners. Work Environment/Physical Demands: Office environment with long periods of sitting. Continuing use of standard business equipment. Travel to sites may be required. Wild Rose sites can be busy, bright and/or low-lighting settings, loud, labor intensive. It should be noted that smoking is allowed by guests at Iowa casinos, gaming floors may be smoky. Attendance Note: Wild Rose Casino & Hotels is in operation seven days a week, 365 days a year. Employees can be required to workdays, evenings, weekends, holidays, split shifts and overtime. Critical features of this job are described under the heading on the job description. Nothing in this job description restricts Wild Rose Casino & Resorts right to assign or reassign duties and responsibilities to this job at any time.
Description: You will serve guests in a unique and upscale entertainment-dining venue offering a Bistro, Bowling, and Bocce. Serving Italian/American cuisine out of our scratch kitchen, an extensive wine list, local craft beers, and thoughtful handcrafted cocktails, you will be able to provide an amazing experience for guests, all while making great money in a fun environment! Pinstripes Servers must have the ability to enliven the venue, and bring in the 'fun' aspect to the guest experience. It is their personality that creates the guest experience. Servers have the ability to be versatile, bouncing from cocktailing to serving in an upscale dining environment, well-versed in event service, to gaming experts. They must have a keen ability to not only read the guest, but to deliver on their expectations. It is preferable to have previous restaurant experience, but not required. Our training program will set every team member up to be successful from the start. Check out photos of our space, menus, and weekly specials at We look forward to you joining the team! Requirements: Requirements: Provides memorable guest service Accurately takes orders Able to answer questions regarding the menu Taking orders in a timely fashion Work together as a cohesive team with other servers and the kitchen staff to ensure the restaurant is operated efficiently Offer suggestions and recommendations in regards to orders and drinks Help personalize the meal Process payment Maintain a clean working environment Must have the ability to provide excellent customer service Ability to be on your feet for up to 6 hours Must always be neat in appearance and follow uniform and grooming guidelines In-depth knowledge of serving customers' needs and understanding of serving food to customers Benefits: 401K program Employee discount program Health insurance offered Great working environment Compensation details: 7.2-20 Hourly Wage PIa37bd3cca6d3-5491
May 04, 2024
Full time
Description: You will serve guests in a unique and upscale entertainment-dining venue offering a Bistro, Bowling, and Bocce. Serving Italian/American cuisine out of our scratch kitchen, an extensive wine list, local craft beers, and thoughtful handcrafted cocktails, you will be able to provide an amazing experience for guests, all while making great money in a fun environment! Pinstripes Servers must have the ability to enliven the venue, and bring in the 'fun' aspect to the guest experience. It is their personality that creates the guest experience. Servers have the ability to be versatile, bouncing from cocktailing to serving in an upscale dining environment, well-versed in event service, to gaming experts. They must have a keen ability to not only read the guest, but to deliver on their expectations. It is preferable to have previous restaurant experience, but not required. Our training program will set every team member up to be successful from the start. Check out photos of our space, menus, and weekly specials at We look forward to you joining the team! Requirements: Requirements: Provides memorable guest service Accurately takes orders Able to answer questions regarding the menu Taking orders in a timely fashion Work together as a cohesive team with other servers and the kitchen staff to ensure the restaurant is operated efficiently Offer suggestions and recommendations in regards to orders and drinks Help personalize the meal Process payment Maintain a clean working environment Must have the ability to provide excellent customer service Ability to be on your feet for up to 6 hours Must always be neat in appearance and follow uniform and grooming guidelines In-depth knowledge of serving customers' needs and understanding of serving food to customers Benefits: 401K program Employee discount program Health insurance offered Great working environment Compensation details: 7.2-20 Hourly Wage PIa37bd3cca6d3-5491
ESSENTIAL DUTIES & RESPONSIBILITIES General: Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Prepare drinks correctly and promptly for guests at bar and F&B Servers. Sell amenities to guests, accurately ringing orders, taking payments, and making change as necessary. Understand and adhere to established cash handling procedures and policies. Assist with cleaning the bar area and with inventory. Appropriately use all bar equipment and cash handling systems. Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Computer station, MICROS cash register system; Serving trays and cash caddy; beverage dispensers; blender; ice cart/tub; hand dolly; cleaning materials; wet mops and brooms. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot License. Must be at least 21 years of age. No tax returns are required for this position. QUALIFICATIONS Experience: A high school diploma or GED equivalent is preferred. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of gaming laws and regulations. Skills: Managing one's own time and the time of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adjusting actions in relation to others' actions. Actively looking for ways to help people. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. Frequently required to bend or stoop and to lift up to 25 pounds, including lifting overhead. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.
May 01, 2024
Full time
ESSENTIAL DUTIES & RESPONSIBILITIES General: Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Prepare drinks correctly and promptly for guests at bar and F&B Servers. Sell amenities to guests, accurately ringing orders, taking payments, and making change as necessary. Understand and adhere to established cash handling procedures and policies. Assist with cleaning the bar area and with inventory. Appropriately use all bar equipment and cash handling systems. Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Computer station, MICROS cash register system; Serving trays and cash caddy; beverage dispensers; blender; ice cart/tub; hand dolly; cleaning materials; wet mops and brooms. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot License. Must be at least 21 years of age. No tax returns are required for this position. QUALIFICATIONS Experience: A high school diploma or GED equivalent is preferred. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of gaming laws and regulations. Skills: Managing one's own time and the time of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adjusting actions in relation to others' actions. Actively looking for ways to help people. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. Frequently required to bend or stoop and to lift up to 25 pounds, including lifting overhead. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.
WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! What does Hollywood Casino & Hotel have to offer? Day 1 medical, dental, & vision benefits! Uber benefit for nearby metro stops. Recognition programs with cash rewards, gift cards, & more. Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member's children. As a Barback Set- Up, you will: Shift: Sunday, Monday 12pm- 8:30pm Thursday, Friday, Saturday 4pm- 12am Pay: $14.00 per hour WE LOVE OUR WORK. Clean various bars as assigned or according to rotating schedule. Clean dishwasher and drains; clean service stations, including drains, floors and mats, trash cans, counters and cabinets, soda fountains, coffee machines, ice bins, boots, speed racks, and walk-in coolers. Maintain pump room by organizing liquor, juices, and soda stock and cleaning syrup hoses, nozzles, shelves, liquor trees, and floors. Responsible for dispersing glassware to proper bars and outlets. Ensure accuracy of bar stock received from warehouse compared to order sheets and facilitate delivery of bar stock to specific bars. Assist in major breakdown and re-assembly of bar's stock and setup. BRING US YOUR BEST. Applicant must be at least 21 years of age. Must be able to obtain and maintain valid gaming license. Demonstrated ability to communicate with internal and external guests effectively. Familiarity and product knowledge of beverages, supplies, and chemicals. STAY IN THE GAME. FOLLOW US. We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer STARTING SALARY $14.00 per hour
Apr 20, 2024
Full time
WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! What does Hollywood Casino & Hotel have to offer? Day 1 medical, dental, & vision benefits! Uber benefit for nearby metro stops. Recognition programs with cash rewards, gift cards, & more. Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member's children. As a Barback Set- Up, you will: Shift: Sunday, Monday 12pm- 8:30pm Thursday, Friday, Saturday 4pm- 12am Pay: $14.00 per hour WE LOVE OUR WORK. Clean various bars as assigned or according to rotating schedule. Clean dishwasher and drains; clean service stations, including drains, floors and mats, trash cans, counters and cabinets, soda fountains, coffee machines, ice bins, boots, speed racks, and walk-in coolers. Maintain pump room by organizing liquor, juices, and soda stock and cleaning syrup hoses, nozzles, shelves, liquor trees, and floors. Responsible for dispersing glassware to proper bars and outlets. Ensure accuracy of bar stock received from warehouse compared to order sheets and facilitate delivery of bar stock to specific bars. Assist in major breakdown and re-assembly of bar's stock and setup. BRING US YOUR BEST. Applicant must be at least 21 years of age. Must be able to obtain and maintain valid gaming license. Demonstrated ability to communicate with internal and external guests effectively. Familiarity and product knowledge of beverages, supplies, and chemicals. STAY IN THE GAME. FOLLOW US. We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer STARTING SALARY $14.00 per hour