The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people a Tribe living together, farming, hunting and fishing to survive. Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region. One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family. Job Purpose: Constructs, modifies, and repairs a variety of large and small interior and exterior structures Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time) Constructs, modifies, paints and repairs a variety of structures, flooring, and tiling by reading blueprints, drawings and/or receiving written or verbal instructions, selecting appropriate tools and materials, measuring, cutting and assembling structures, and verifying stability and satisfactory appearance of completed project. - 80% Maintains safe work and storage area by cleaning and organizing designated storage area, storing tools and materials, repairing or replacing old or broken tools following established procedures, and following established safety standards while using tools. - 10% Performs work in a safe and efficient manner by following all applicable local, state and federal guidelines and/or codes as related to this position. - 5% Assists with maintenance of facilities by painting finished projects and performing other duties as assigned by Maintenance Supervisor or Manager. - 5% Job Specifications: Education and Experience: Essential: 4 years or more vocational carpentry, construction and painting training or related experience Desirable: Certificate of related vocational training Exposure to building construction and maintenance Experience in casino, hospitality, and/or hotel industry High School Diploma, High School Certificate of Completion, or G.E.D. Skills and Knowledge Essential: Ability to effectively use construction and painting tools and equipment Working knowledge of oxygen/acetylene and arc welding equipment Ability to work from blueprints and schematics or verbal and/or written instructions Ability to climb and stand on ladders, scaffolding and lifts Ability to reach, crouch, and bend Ability to lift up to 80 lbs Ability to understand and follow verbal directives and written directions Ability to work in a smoking environment Ability to appear for work on time Ability to perform mathematical calculations and measurements Ability to interact effectively with guests and team members Ability to maintain professionalism and composure Ability to accept constructive criticism Desirable: Bilingual (English/Spanish) Supervisory/Managerial Accountability: Direct: None Indirect: None If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team! Other details Pay Type Hourly Apply Now Casino, 5485 Casino Way, El Cajon, California, United States of America
May 18, 2024
Full time
The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people a Tribe living together, farming, hunting and fishing to survive. Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region. One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family. Job Purpose: Constructs, modifies, and repairs a variety of large and small interior and exterior structures Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time) Constructs, modifies, paints and repairs a variety of structures, flooring, and tiling by reading blueprints, drawings and/or receiving written or verbal instructions, selecting appropriate tools and materials, measuring, cutting and assembling structures, and verifying stability and satisfactory appearance of completed project. - 80% Maintains safe work and storage area by cleaning and organizing designated storage area, storing tools and materials, repairing or replacing old or broken tools following established procedures, and following established safety standards while using tools. - 10% Performs work in a safe and efficient manner by following all applicable local, state and federal guidelines and/or codes as related to this position. - 5% Assists with maintenance of facilities by painting finished projects and performing other duties as assigned by Maintenance Supervisor or Manager. - 5% Job Specifications: Education and Experience: Essential: 4 years or more vocational carpentry, construction and painting training or related experience Desirable: Certificate of related vocational training Exposure to building construction and maintenance Experience in casino, hospitality, and/or hotel industry High School Diploma, High School Certificate of Completion, or G.E.D. Skills and Knowledge Essential: Ability to effectively use construction and painting tools and equipment Working knowledge of oxygen/acetylene and arc welding equipment Ability to work from blueprints and schematics or verbal and/or written instructions Ability to climb and stand on ladders, scaffolding and lifts Ability to reach, crouch, and bend Ability to lift up to 80 lbs Ability to understand and follow verbal directives and written directions Ability to work in a smoking environment Ability to appear for work on time Ability to perform mathematical calculations and measurements Ability to interact effectively with guests and team members Ability to maintain professionalism and composure Ability to accept constructive criticism Desirable: Bilingual (English/Spanish) Supervisory/Managerial Accountability: Direct: None Indirect: None If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team! Other details Pay Type Hourly Apply Now Casino, 5485 Casino Way, El Cajon, California, United States of America
CASINO CARPENTER-Casino Engineering Casino, 5485 Casino Way, El Cajon, California, United States of America Req Tuesday, April 16, 2024 The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people a Tribe living together, farming, hunting and fishing to survive. Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region. One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family. Job Purpose: Constructs, modifies, and repairs a variety of large and small interior and exterior structures Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time) + Constructs, modifies, paints and repairs a variety of structures, flooring, and tiling by reading blueprints, drawings and/or receiving written or verbal instructions, selecting appropriate tools and materials, measuring, cutting and assembling structures, and verifying stability and satisfactory appearance of completed project. - 80% + Maintains safe work and storage area by cleaning and organizing designated storage area, storing tools and materials, repairing or replacing old or broken tools following established procedures, and following established safety standards while using tools. - 10% + Performs work in a safe and efficient manner by following all applicable local, state and federal guidelines and/or codes as related to this position. - 5% + Assists with maintenance of facilities by painting finished projects and performing other duties as assigned by Maintenance Supervisor or Manager. - 5% Job Specifications: Education and Experience: Essential: + 4 years or more vocational carpentry, construction and painting training or related experience Desirable: + Certificate of related vocational training + Exposure to building construction and maintenance + Experience in casino, hospitality, and/or hotel industry + High School Diploma, High School Certificate of Completion, or G.E.D. Skills and Knowledge Essential: + Ability to effectively use construction and painting tools and equipment + Working knowledge of oxygen/acetylene and arc welding equipment + Ability to work from blueprints and schematics or verbal and/or written instructions + Ability to climb and stand on ladders, scaffolding and lifts + Ability to reach, crouch, and bend + Ability to lift up to 80 lbs + Ability to understand and follow verbal directives and written directions + Ability to work in a smoking environment + Ability to appear for work on time + Ability to perform mathematical calculations and measurements + Ability to interact effectively with guests and team members + Ability to maintain professionalism and composure + Ability to accept constructive criticism Desirable: + Bilingual (English/Spanish) Supervisory/Managerial Accountability: Direct: None Indirect: None If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team! Other details + Pay Type Hourly Apply Now + Casino, 5485 Casino Way, El Cajon, California, United States of America
May 18, 2024
Full time
CASINO CARPENTER-Casino Engineering Casino, 5485 Casino Way, El Cajon, California, United States of America Req Tuesday, April 16, 2024 The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people a Tribe living together, farming, hunting and fishing to survive. Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region. One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family. Job Purpose: Constructs, modifies, and repairs a variety of large and small interior and exterior structures Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time) + Constructs, modifies, paints and repairs a variety of structures, flooring, and tiling by reading blueprints, drawings and/or receiving written or verbal instructions, selecting appropriate tools and materials, measuring, cutting and assembling structures, and verifying stability and satisfactory appearance of completed project. - 80% + Maintains safe work and storage area by cleaning and organizing designated storage area, storing tools and materials, repairing or replacing old or broken tools following established procedures, and following established safety standards while using tools. - 10% + Performs work in a safe and efficient manner by following all applicable local, state and federal guidelines and/or codes as related to this position. - 5% + Assists with maintenance of facilities by painting finished projects and performing other duties as assigned by Maintenance Supervisor or Manager. - 5% Job Specifications: Education and Experience: Essential: + 4 years or more vocational carpentry, construction and painting training or related experience Desirable: + Certificate of related vocational training + Exposure to building construction and maintenance + Experience in casino, hospitality, and/or hotel industry + High School Diploma, High School Certificate of Completion, or G.E.D. Skills and Knowledge Essential: + Ability to effectively use construction and painting tools and equipment + Working knowledge of oxygen/acetylene and arc welding equipment + Ability to work from blueprints and schematics or verbal and/or written instructions + Ability to climb and stand on ladders, scaffolding and lifts + Ability to reach, crouch, and bend + Ability to lift up to 80 lbs + Ability to understand and follow verbal directives and written directions + Ability to work in a smoking environment + Ability to appear for work on time + Ability to perform mathematical calculations and measurements + Ability to interact effectively with guests and team members + Ability to maintain professionalism and composure + Ability to accept constructive criticism Desirable: + Bilingual (English/Spanish) Supervisory/Managerial Accountability: Direct: None Indirect: None If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team! Other details + Pay Type Hourly Apply Now + Casino, 5485 Casino Way, El Cajon, California, United States of America
Casino Arizona and Talking Stick Resort
Scottsdale, Arizona
Summary The Entertainment/Special Events Assistant Manager provides essential support to the Entertainment Manager, Chief Hospitality Officer, and the overall success of live entertainment across both Casino Arizona and Talking Stick Resort. This position is responsible for the advance and management of confirmed, ticketed shows and special activities/events. This position is key to booking and management of local talent for the Casino Arizona Bingo Hall and all lounges at both properties. This position serves as a liaison between the Entertainment and other internal departments and is responsible for responding to and resolving any guest related issues involving Entertainment. The Entertainment/Special Events Assistant Manager works closely with Box Office and Production management to advance & manage ticketed events as assigned by the Entertainment Manager. They will also work closely with licensed talent buyers and local reps to ensure all lounge entertainment operations follow company directives. This position assists the Entertainment Manager in post-event evaluation and analysis. This position may assist with interviewing, training, coaching, counseling and evaluating team members as assigned. Supervisory Responsibilities This position has no supervisory responsibilities. Education and/or Experience HS/GED required; College degree or equivalent from two-year/four-year college in entertainment/hospitality management preferred; three to four years related experience, in a supervisory or management role, in an upscale, high energy, casino and/or entertainment venue. Computer Skills Must be proficient in using Microsoft Office applications. Amadeus, Salesforce, InfoGenesis, SWS, Datamagine experience a plus. Must be proficient in social media applications. Other Qualifications Excellent time management and organizational skills required. Must possess superb customer service and strong communication skills and the ability to creatively seek out and implement innovative solutions. Must have ability to effectively present information and respond to questions from groups of managers, clients and customers. Must be able to work a flexible schedule that includes weekends, evenings and holidays. Must be able to dress and present themselves in a professional manner. Must be team oriented and able to work well with cross functional groups. Language Skills Must be able to read, write, speak and understand English. Physical Demands While performing the duties of this Job, the employee is regularly required to stand, sit or walk for extended or prolonged periods of time; use hands and fingers to handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee must be able to lift and /or move up to 50 pounds. Must have ability to work with specialized hand tools for installation/repair with occasional work in tightly confined spaces. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts; high, precarious places; secondary smoke; outside weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate to loud.
May 17, 2024
Full time
Summary The Entertainment/Special Events Assistant Manager provides essential support to the Entertainment Manager, Chief Hospitality Officer, and the overall success of live entertainment across both Casino Arizona and Talking Stick Resort. This position is responsible for the advance and management of confirmed, ticketed shows and special activities/events. This position is key to booking and management of local talent for the Casino Arizona Bingo Hall and all lounges at both properties. This position serves as a liaison between the Entertainment and other internal departments and is responsible for responding to and resolving any guest related issues involving Entertainment. The Entertainment/Special Events Assistant Manager works closely with Box Office and Production management to advance & manage ticketed events as assigned by the Entertainment Manager. They will also work closely with licensed talent buyers and local reps to ensure all lounge entertainment operations follow company directives. This position assists the Entertainment Manager in post-event evaluation and analysis. This position may assist with interviewing, training, coaching, counseling and evaluating team members as assigned. Supervisory Responsibilities This position has no supervisory responsibilities. Education and/or Experience HS/GED required; College degree or equivalent from two-year/four-year college in entertainment/hospitality management preferred; three to four years related experience, in a supervisory or management role, in an upscale, high energy, casino and/or entertainment venue. Computer Skills Must be proficient in using Microsoft Office applications. Amadeus, Salesforce, InfoGenesis, SWS, Datamagine experience a plus. Must be proficient in social media applications. Other Qualifications Excellent time management and organizational skills required. Must possess superb customer service and strong communication skills and the ability to creatively seek out and implement innovative solutions. Must have ability to effectively present information and respond to questions from groups of managers, clients and customers. Must be able to work a flexible schedule that includes weekends, evenings and holidays. Must be able to dress and present themselves in a professional manner. Must be team oriented and able to work well with cross functional groups. Language Skills Must be able to read, write, speak and understand English. Physical Demands While performing the duties of this Job, the employee is regularly required to stand, sit or walk for extended or prolonged periods of time; use hands and fingers to handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee must be able to lift and /or move up to 50 pounds. Must have ability to work with specialized hand tools for installation/repair with occasional work in tightly confined spaces. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts; high, precarious places; secondary smoke; outside weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate to loud.
The Opportunity Delaware North Gaming is searching for a full-time Overnight Environmental Services (EVS) Supervisor to join our team at Mardi Gras Casino in Cross Lanes, West Virginia. As an EVS Supervisor, you will oversee the cleaning at Mardi Gras Casino. If you are looking for a role offering teamwork, excitement, and career growth, apply now. Pay $16.00 - $17.00 / hour Information on our comprehensive benefits package can be found at . Benefits We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: + Weekly pay + Employee assistance program + Training and development opportunities + Employee discounts + Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement. Responsibilities + Coordinate all daily activities and plan for sufficient staffing to clean public areas; train new EVS team members. + Communicate with the Hotel Manager and/or property managers to prioritize workload. + Inspect guest areas and public outlets. + Prepare weekly inventory, check-in all supplies, and report any discrepancies; create purchase orders as needed. + Complete the daily EVS report; ensure all maintenance requests are handled in an efficient manner pertaining to guest areas and department equipment. + Follows up to ensure all maintenance requests are handled in an efficient manner pertaining to guest areas and department equipment. + Perform cleaning duties on slower days or when staff shortages occur. Qualifications + EVS/Housekeeping experience required; previous commercial cleaning and/or guest service experience preferred. + Previous supervisory experience preferred. + Working knowledge of various cleaning utensils, dryers, vacuum cleaners, tools, and fixtures. + Ability to read in English; ability to print and speak simple sentences. + Ability to make simple addition and subtraction calculations. + Must be able to work overnight. Physical Requirements + Frequent walking and standing for entire length of shift. + Frequent climbing of stairs. + Frequent bending, stooping, reaching, kneeling, and carrying. + Use of hands to operate cleaning equipment and complete scrubbing/washing duties. + Occasionally required to lift and/or move up to 50 pounds. + Visual acuity sufficient to inspect the cleanliness of public areas and surfaces. + Working conditions include being regularly exposed to fumes and toxic or caustic chemicals, occasionally works in outside weather conditions, occasionally exposed to wet and/or humid conditions, and noise level may be moderate to loud. Shift Details Overnight Holidays Weekends Every weekend 8 hour shift Who We Are Delaware North operates Mardi Gras Casino and Resort dating back to 2018. Located 14 miles west of Charleston, West Virginia, Mardi Gras features more than 25 table games, a poker room, more than 850 slot machines, live greyhound racing, and off-track betting for both greyhound and horse racing; several restaurants and a 150-room hotel. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
May 13, 2024
Full time
The Opportunity Delaware North Gaming is searching for a full-time Overnight Environmental Services (EVS) Supervisor to join our team at Mardi Gras Casino in Cross Lanes, West Virginia. As an EVS Supervisor, you will oversee the cleaning at Mardi Gras Casino. If you are looking for a role offering teamwork, excitement, and career growth, apply now. Pay $16.00 - $17.00 / hour Information on our comprehensive benefits package can be found at . Benefits We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: + Weekly pay + Employee assistance program + Training and development opportunities + Employee discounts + Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement. Responsibilities + Coordinate all daily activities and plan for sufficient staffing to clean public areas; train new EVS team members. + Communicate with the Hotel Manager and/or property managers to prioritize workload. + Inspect guest areas and public outlets. + Prepare weekly inventory, check-in all supplies, and report any discrepancies; create purchase orders as needed. + Complete the daily EVS report; ensure all maintenance requests are handled in an efficient manner pertaining to guest areas and department equipment. + Follows up to ensure all maintenance requests are handled in an efficient manner pertaining to guest areas and department equipment. + Perform cleaning duties on slower days or when staff shortages occur. Qualifications + EVS/Housekeeping experience required; previous commercial cleaning and/or guest service experience preferred. + Previous supervisory experience preferred. + Working knowledge of various cleaning utensils, dryers, vacuum cleaners, tools, and fixtures. + Ability to read in English; ability to print and speak simple sentences. + Ability to make simple addition and subtraction calculations. + Must be able to work overnight. Physical Requirements + Frequent walking and standing for entire length of shift. + Frequent climbing of stairs. + Frequent bending, stooping, reaching, kneeling, and carrying. + Use of hands to operate cleaning equipment and complete scrubbing/washing duties. + Occasionally required to lift and/or move up to 50 pounds. + Visual acuity sufficient to inspect the cleanliness of public areas and surfaces. + Working conditions include being regularly exposed to fumes and toxic or caustic chemicals, occasionally works in outside weather conditions, occasionally exposed to wet and/or humid conditions, and noise level may be moderate to loud. Shift Details Overnight Holidays Weekends Every weekend 8 hour shift Who We Are Delaware North operates Mardi Gras Casino and Resort dating back to 2018. Located 14 miles west of Charleston, West Virginia, Mardi Gras features more than 25 table games, a poker room, more than 850 slot machines, live greyhound racing, and off-track betting for both greyhound and horse racing; several restaurants and a 150-room hotel. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Surveillance Operator Broken Bow Casino Pay Rate: $19.30 (Hourly) Schedule: Thursday-Monday (11p.m.-7a.m.) Weekly Earned Wage Access is an option for this position Job Summary: You will observe all areas Casino operations using video and audio technologies, perform multiple reviews for Tribal Police and Casino Departments along with compiling accurate reports on incidents occurring on Casino property. You will report to the Surveillance Shift Manager or Lead. Primary Tasks: + You will observe all areas of operations in the casino using digital video surveillance (CCTV) equipment. + Conduct routine observations focused on funds-handling operational areas to determine if breaks in established casino procedures have occurred. + Perform multiple casino department video reviews to determine breaks in procedure along with documenting any found irregularities or deviations of established processes. Document suspicious activity by using PC applications such as Microsoft or CIP reporting software. + Review video as requested by Casino Management, Safety, Security, Tribal Police, and provides incident documentation. May also assist Security or Tribal Police with internal investigations relating to sensitive security issues. + You will compile different reports focusing on accuracy, also ensuring all paperwork is error free and completed promptly. + Remain current on and have comprehensive knowledge of surveillance and casino department MICS, TICS, and SICS and department Procedures and protects the confidential nature of casino department observations, recorded video and surveillance activities. + Ensure that videos are references and archived for potential future use. + If needed, will record video incidents to CD's/DVD's and prepare incident documentation for distribution to multiple approved Choctaw Nation Departments. + May testify in court. + Perform other responsibilities as may be assigned. Required Education and experience: + High School Diploma or GED required. + General computer/keyboarding skills. + Work freely and communicate adequately both orally and in writing. + Work nights and weekends. About the Choctaw Nation The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity. Benefits + Free gym membership + Free access to employee health clinic + Free lunch for casino & resort associates + Earned wages access once per week for hourly associates + Pet insurance + Paid vacation / sick time + Medical / Dental / Vision + 401(K) with company match + College tuition reimbursement + Short-term disability, long-term disability, and family leave + Employee assistance program + Employee prescription program + CNO Paid Life Insurance + Teladoc + On Site Dental Clinics (Jet Dental) + On Site Mammogram Services + Free diabetes and hypertension monitoring benefit (Livongo) + Accolade- Concierge Benefits Program + Wellness Program that equals savings on health insurance cost (Virgin Pulse) + Maternity Care Program + Plus, many more! + (Benefits provided by the Choctaw Nation are based on employment classification) CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions: + Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS + Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category. + Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates. Job Identification: 9277 Job Category: Gaming Posting Date: 05/07/2024, 4:55 PM Job Schedule: Full time Job Shift: Night Shift On-Site/Remote: On-Site
May 11, 2024
Full time
Surveillance Operator Broken Bow Casino Pay Rate: $19.30 (Hourly) Schedule: Thursday-Monday (11p.m.-7a.m.) Weekly Earned Wage Access is an option for this position Job Summary: You will observe all areas Casino operations using video and audio technologies, perform multiple reviews for Tribal Police and Casino Departments along with compiling accurate reports on incidents occurring on Casino property. You will report to the Surveillance Shift Manager or Lead. Primary Tasks: + You will observe all areas of operations in the casino using digital video surveillance (CCTV) equipment. + Conduct routine observations focused on funds-handling operational areas to determine if breaks in established casino procedures have occurred. + Perform multiple casino department video reviews to determine breaks in procedure along with documenting any found irregularities or deviations of established processes. Document suspicious activity by using PC applications such as Microsoft or CIP reporting software. + Review video as requested by Casino Management, Safety, Security, Tribal Police, and provides incident documentation. May also assist Security or Tribal Police with internal investigations relating to sensitive security issues. + You will compile different reports focusing on accuracy, also ensuring all paperwork is error free and completed promptly. + Remain current on and have comprehensive knowledge of surveillance and casino department MICS, TICS, and SICS and department Procedures and protects the confidential nature of casino department observations, recorded video and surveillance activities. + Ensure that videos are references and archived for potential future use. + If needed, will record video incidents to CD's/DVD's and prepare incident documentation for distribution to multiple approved Choctaw Nation Departments. + May testify in court. + Perform other responsibilities as may be assigned. Required Education and experience: + High School Diploma or GED required. + General computer/keyboarding skills. + Work freely and communicate adequately both orally and in writing. + Work nights and weekends. About the Choctaw Nation The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity. Benefits + Free gym membership + Free access to employee health clinic + Free lunch for casino & resort associates + Earned wages access once per week for hourly associates + Pet insurance + Paid vacation / sick time + Medical / Dental / Vision + 401(K) with company match + College tuition reimbursement + Short-term disability, long-term disability, and family leave + Employee assistance program + Employee prescription program + CNO Paid Life Insurance + Teladoc + On Site Dental Clinics (Jet Dental) + On Site Mammogram Services + Free diabetes and hypertension monitoring benefit (Livongo) + Accolade- Concierge Benefits Program + Wellness Program that equals savings on health insurance cost (Virgin Pulse) + Maternity Care Program + Plus, many more! + (Benefits provided by the Choctaw Nation are based on employment classification) CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions: + Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS + Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category. + Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates. Job Identification: 9277 Job Category: Gaming Posting Date: 05/07/2024, 4:55 PM Job Schedule: Full time Job Shift: Night Shift On-Site/Remote: On-Site
Job Description: Assistant Food and Beverage Manager Department: Food and Beverage Reports to: Food and Beverage Manager Location: Wild Rose Casino & Hotel Jefferson, IA Position Summary: The Assistant Food & Beverage Manager will assist in overseeing and supervising our dynamic food and beverage department. With comprehensive authority, you will help provide and direct all facets of our food and beverage operations, including the bar, restaurant, and kitchen, ensuring strict compliance with health department regulations. Your responsibilities will encompass a range of duties, including but not limited to scheduling and supervising food and beverage staff, managing inventories, facilitating orders, conducting staff training, creating, and maintaining budgets and revenue projections, developing, and implementing policies and procedures, overseeing cash control protocols, and efficiently resolving guest complaints. Your pivotal role will contribute to the seamless functioning and success of our food and beverage operations, with a focus on creative menu creation, precise costing, and vigilant cost controls. Essential Duties and Responsibilities: Menu Planning and Pricing: Develop innovative and enticing menus for the casino bar, bar and grill, and banquet facilities. Analyze market trends, customer preferences, and competitor offerings to ensure competitive and appealing culinary selection. Implement pricing strategies that align with the overall business goals and maintain profitability. Guest Experience: Focus on delivering exceptional guest experiences by maintaining high standards of service, quality, and cleanliness. Regularly monitor customer feedback and implement improvements based on reviews and comments. Train and motivate staff to provide outstanding customer service and create a positive atmosphere for guests. Operational Management: Oversee the day-to-day operations of the casino bar, bar and grill, and banquet facilities. Monitor inventory levels, order supplies, and ensure efficient stock rotation to minimize waste. Collaborate with the kitchen and bar staff to maintain high food and beverage quality standards. Technology Integration: Stay informed about new and emerging technologies in the food and beverage industry. Implement and optimize technology solutions for ordering, inventory management, and staffing to enhance efficiency. Utilize point-of-sale (POS) systems and other relevant technology to streamline processes. Staffing: Recruit, train, and manage a skilled and motivated team of kitchen and service staff. Develop and implement staffing schedules that align with business demand. Conduct regular performance evaluations, provide feedback, and support professional development Supervisory Responsibilities: Back of house staff Front of house staff Culinary team Qualifications and Requirements: Gaming License Must be able to obtain and retain, through IRGC, a state of Iowa gaming license. Position Experience: Proven experience as a Food and Beverage Manager or similar role in a high-volume hospitality setting. In-depth knowledge of menu planning, pricing strategies, and industry trends. Strong leadership and organizational skills with the ability to multitask in a fast-paced environment. Excellent communication and interpersonal skills to interact effectively with guests, staff, and management. Familiarity with point-of-sale systems and proficiency in utilizing technology for operational enhancements. Understanding of health and safety regulations and ability to ensure compliance. Education: Bachelor's degree in hospitality management, Business Administration, or related field is preferred. Interpersonal Skills: Excellent internal and external guest service skills are required. High degree of EQ required. Proven and demonstrated organizational and leadership qualities. Must be able to work cohesively, as a team, with members of all levels of the organization including senior leadership-Suite members, and owners. Work Environment/Physical Demands: Office environment with long periods of sitting. Continuing use of standard business equipment. Travel to sites may be required. Wild Rose sites can be busy, bright and/or low-lighting settings, loud, labor intensive. It should be noted that smoking is allowed by guests at Iowa casinos, gaming floors may be smoky. Attendance Note: Wild Rose Casino & Hotels is in operation seven days a week, 365 days a year. Employees can be required to workdays, evenings, weekends, holidays, split shifts and overtime. Critical features of this job are described under the heading on the job description. Nothing in this job description restricts Wild Rose Casino & Resorts right to assign or reassign duties and responsibilities to this job at any time.
May 07, 2024
Full time
Job Description: Assistant Food and Beverage Manager Department: Food and Beverage Reports to: Food and Beverage Manager Location: Wild Rose Casino & Hotel Jefferson, IA Position Summary: The Assistant Food & Beverage Manager will assist in overseeing and supervising our dynamic food and beverage department. With comprehensive authority, you will help provide and direct all facets of our food and beverage operations, including the bar, restaurant, and kitchen, ensuring strict compliance with health department regulations. Your responsibilities will encompass a range of duties, including but not limited to scheduling and supervising food and beverage staff, managing inventories, facilitating orders, conducting staff training, creating, and maintaining budgets and revenue projections, developing, and implementing policies and procedures, overseeing cash control protocols, and efficiently resolving guest complaints. Your pivotal role will contribute to the seamless functioning and success of our food and beverage operations, with a focus on creative menu creation, precise costing, and vigilant cost controls. Essential Duties and Responsibilities: Menu Planning and Pricing: Develop innovative and enticing menus for the casino bar, bar and grill, and banquet facilities. Analyze market trends, customer preferences, and competitor offerings to ensure competitive and appealing culinary selection. Implement pricing strategies that align with the overall business goals and maintain profitability. Guest Experience: Focus on delivering exceptional guest experiences by maintaining high standards of service, quality, and cleanliness. Regularly monitor customer feedback and implement improvements based on reviews and comments. Train and motivate staff to provide outstanding customer service and create a positive atmosphere for guests. Operational Management: Oversee the day-to-day operations of the casino bar, bar and grill, and banquet facilities. Monitor inventory levels, order supplies, and ensure efficient stock rotation to minimize waste. Collaborate with the kitchen and bar staff to maintain high food and beverage quality standards. Technology Integration: Stay informed about new and emerging technologies in the food and beverage industry. Implement and optimize technology solutions for ordering, inventory management, and staffing to enhance efficiency. Utilize point-of-sale (POS) systems and other relevant technology to streamline processes. Staffing: Recruit, train, and manage a skilled and motivated team of kitchen and service staff. Develop and implement staffing schedules that align with business demand. Conduct regular performance evaluations, provide feedback, and support professional development Supervisory Responsibilities: Back of house staff Front of house staff Culinary team Qualifications and Requirements: Gaming License Must be able to obtain and retain, through IRGC, a state of Iowa gaming license. Position Experience: Proven experience as a Food and Beverage Manager or similar role in a high-volume hospitality setting. In-depth knowledge of menu planning, pricing strategies, and industry trends. Strong leadership and organizational skills with the ability to multitask in a fast-paced environment. Excellent communication and interpersonal skills to interact effectively with guests, staff, and management. Familiarity with point-of-sale systems and proficiency in utilizing technology for operational enhancements. Understanding of health and safety regulations and ability to ensure compliance. Education: Bachelor's degree in hospitality management, Business Administration, or related field is preferred. Interpersonal Skills: Excellent internal and external guest service skills are required. High degree of EQ required. Proven and demonstrated organizational and leadership qualities. Must be able to work cohesively, as a team, with members of all levels of the organization including senior leadership-Suite members, and owners. Work Environment/Physical Demands: Office environment with long periods of sitting. Continuing use of standard business equipment. Travel to sites may be required. Wild Rose sites can be busy, bright and/or low-lighting settings, loud, labor intensive. It should be noted that smoking is allowed by guests at Iowa casinos, gaming floors may be smoky. Attendance Note: Wild Rose Casino & Hotels is in operation seven days a week, 365 days a year. Employees can be required to workdays, evenings, weekends, holidays, split shifts and overtime. Critical features of this job are described under the heading on the job description. Nothing in this job description restricts Wild Rose Casino & Resorts right to assign or reassign duties and responsibilities to this job at any time.
The Opportunity Delaware North Gaming is searching for a full-time Overnight Environmental Services (EVS) Supervisor to join our team at Mardi Gras Casino in Cross Lanes, West Virginia. As an EVS Supervisor, you will oversee the cleaning at Mardi Gras Casino. If you are looking for a role offering teamwork, excitement, and career growth, apply now. Pay $16.00 - $17.00 / hour Information on our comprehensive benefits package can be found at Benefits We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Employee assistance program Training and development opportunities Employee discounts Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement. Responsibilities Coordinate all daily activities and plan for sufficient staffing to clean public areas; train new EVS team members. Communicate with the Hotel Manager and/or property managers to prioritize workload. Inspect guest areas and public outlets. Prepare weekly inventory, check-in all supplies, and report any discrepancies; create purchase orders as needed. Complete the daily EVS report; ensure all maintenance requests are handled in an efficient manner pertaining to guest areas and department equipment. Follows up to ensure all maintenance requests are handled in an efficient manner pertaining to guest areas and department equipment. Perform cleaning duties on slower days or when staff shortages occur. Qualifications EVS/Housekeeping experience required; previous commercial cleaning and/or guest service experience preferred. Previous supervisory experience preferred. Working knowledge of various cleaning utensils, dryers, vacuum cleaners, tools, and fixtures. Ability to read in English; ability to print and speak simple sentences. Ability to make simple addition and subtraction calculations. Must be able to work overnight. Physical Requirements Frequent walking and standing for entire length of shift. Frequent climbing of stairs. Frequent bending, stooping, reaching, kneeling, and carrying. Use of hands to operate cleaning equipment and complete scrubbing/washing duties. Occasionally required to lift and/or move up to 50 pounds. Visual acuity sufficient to inspect the cleanliness of public areas and surfaces. Working conditions include being regularly exposed to fumes and toxic or caustic chemicals, occasionally works in outside weather conditions, occasionally exposed to wet and/or humid conditions, and noise level may be moderate to loud. Shift Details Overnight Holidays Weekends Every weekend 8 hour shift Who We Are Delaware North operates Mardi Gras Casino and Resort dating back to 2018. Located 14 miles west of Charleston, West Virginia, Mardi Gras features more than 25 table games, a poker room, more than 850 slot machines, live greyhound racing, and off-track betting for both greyhound and horse racing; several restaurants and a 150-room hotel. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Apr 24, 2024
Full time
The Opportunity Delaware North Gaming is searching for a full-time Overnight Environmental Services (EVS) Supervisor to join our team at Mardi Gras Casino in Cross Lanes, West Virginia. As an EVS Supervisor, you will oversee the cleaning at Mardi Gras Casino. If you are looking for a role offering teamwork, excitement, and career growth, apply now. Pay $16.00 - $17.00 / hour Information on our comprehensive benefits package can be found at Benefits We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Employee assistance program Training and development opportunities Employee discounts Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement. Responsibilities Coordinate all daily activities and plan for sufficient staffing to clean public areas; train new EVS team members. Communicate with the Hotel Manager and/or property managers to prioritize workload. Inspect guest areas and public outlets. Prepare weekly inventory, check-in all supplies, and report any discrepancies; create purchase orders as needed. Complete the daily EVS report; ensure all maintenance requests are handled in an efficient manner pertaining to guest areas and department equipment. Follows up to ensure all maintenance requests are handled in an efficient manner pertaining to guest areas and department equipment. Perform cleaning duties on slower days or when staff shortages occur. Qualifications EVS/Housekeeping experience required; previous commercial cleaning and/or guest service experience preferred. Previous supervisory experience preferred. Working knowledge of various cleaning utensils, dryers, vacuum cleaners, tools, and fixtures. Ability to read in English; ability to print and speak simple sentences. Ability to make simple addition and subtraction calculations. Must be able to work overnight. Physical Requirements Frequent walking and standing for entire length of shift. Frequent climbing of stairs. Frequent bending, stooping, reaching, kneeling, and carrying. Use of hands to operate cleaning equipment and complete scrubbing/washing duties. Occasionally required to lift and/or move up to 50 pounds. Visual acuity sufficient to inspect the cleanliness of public areas and surfaces. Working conditions include being regularly exposed to fumes and toxic or caustic chemicals, occasionally works in outside weather conditions, occasionally exposed to wet and/or humid conditions, and noise level may be moderate to loud. Shift Details Overnight Holidays Weekends Every weekend 8 hour shift Who We Are Delaware North operates Mardi Gras Casino and Resort dating back to 2018. Located 14 miles west of Charleston, West Virginia, Mardi Gras features more than 25 table games, a poker room, more than 850 slot machines, live greyhound racing, and off-track betting for both greyhound and horse racing; several restaurants and a 150-room hotel. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
POSITION OVERVIEW The Bar Porter is a support role within a bar or nightclub setting, responsible for assisting bartenders and maintaining the cleanliness and organization of the bar area. This role contributes to the smooth operation of the bar by ensuring that supplies are readily available and the bar environment remains clean and inviting for guests. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: Assist bartenders in preparing and serving beverages to customers, ensuring a high level of accuracy and efficiency in drink orders Monitor beverage inventory levels, restock bar supplies, and ensure that all necessary items are readily available for smooth operations Maintain the cleanliness and organization of the service bar area, including the bar top, glassware, utensils, and surrounding areas. This involves regular cleaning, sanitization, and tidying up during and after service hours Collect used glassware, sanitize them properly, and restock them for immediate use, following the established safety and hygiene protocols Properly dispose of waste and recyclable materials in designated receptacles, ensuring a clean and presentable service bar area at all times Greet and interact with guests in a friendly and professional manner, providing assistance and answering their inquiries regarding beverages, promotions, and other casino-related information Adhere to all safety and health regulations, including the handling of hazardous materials and ensuring that all safety protocols are followed Collaborate with bartenders and other bar porters to maintain a cohesive and efficient service environment, supporting one another to provide exceptional service to guests Follow all casino policies and procedures, including age verification for guests and responsible alcohol service guidelines Be available to work in a fast-paced, dynamic environment with varying schedules, including nights, weekends, and holidays Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. High school diploma or equivalent qualification. Previous experience as a bar porter, barback, or similar role in a hospitality setting is preferred Knowledge of various beverage types, glassware, and bar equipment is a plus Precise execution of tasks, such as glassware polishing and garnish preparation Ability to maintain a clean and organized workspace and storage areas. Strong physical stamina to handle lifting, carrying, and standing for extended periods Collaborate effectively with the bar and service team during busy operations Adaptability to work efficiently in a fast-paced and dynamic bar or nightclub setting Proactive approach to keeping the bar area organized and well-stocked Familiarity with basic cleaning practices and sanitation standards Ability to adapt to changing tasks and priorities as needed Excellent interpersonal and communication skills to interact positively with guests and members Demonstrated attention to detail and a proactive approach to tasks and responsibilities Familiarity with safety and health regulations related to alcohol service is a plus Must be willing and able to work a flexible schedule to include nights, holidays, and weekends Work in a fast-paced, busy, and somewhat stressful environment SUPERVISORY RESPONSIBILITIES This position does not have any supervisory responsibilities. DIVERSITY COMMITMENT Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect. CERTIFICATES, LICENSES, REGISTRATIONS Member must be able to qualify for licenses and permits required by federal, state, and local regulations. LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision. The Member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Member could be exposed to an environment containing unrestricted secondhand tobacco smoke. PAY TRANSPARENCY Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment. In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.
May 18, 2024
Full time
POSITION OVERVIEW The Bar Porter is a support role within a bar or nightclub setting, responsible for assisting bartenders and maintaining the cleanliness and organization of the bar area. This role contributes to the smooth operation of the bar by ensuring that supplies are readily available and the bar environment remains clean and inviting for guests. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: Assist bartenders in preparing and serving beverages to customers, ensuring a high level of accuracy and efficiency in drink orders Monitor beverage inventory levels, restock bar supplies, and ensure that all necessary items are readily available for smooth operations Maintain the cleanliness and organization of the service bar area, including the bar top, glassware, utensils, and surrounding areas. This involves regular cleaning, sanitization, and tidying up during and after service hours Collect used glassware, sanitize them properly, and restock them for immediate use, following the established safety and hygiene protocols Properly dispose of waste and recyclable materials in designated receptacles, ensuring a clean and presentable service bar area at all times Greet and interact with guests in a friendly and professional manner, providing assistance and answering their inquiries regarding beverages, promotions, and other casino-related information Adhere to all safety and health regulations, including the handling of hazardous materials and ensuring that all safety protocols are followed Collaborate with bartenders and other bar porters to maintain a cohesive and efficient service environment, supporting one another to provide exceptional service to guests Follow all casino policies and procedures, including age verification for guests and responsible alcohol service guidelines Be available to work in a fast-paced, dynamic environment with varying schedules, including nights, weekends, and holidays Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. High school diploma or equivalent qualification. Previous experience as a bar porter, barback, or similar role in a hospitality setting is preferred Knowledge of various beverage types, glassware, and bar equipment is a plus Precise execution of tasks, such as glassware polishing and garnish preparation Ability to maintain a clean and organized workspace and storage areas. Strong physical stamina to handle lifting, carrying, and standing for extended periods Collaborate effectively with the bar and service team during busy operations Adaptability to work efficiently in a fast-paced and dynamic bar or nightclub setting Proactive approach to keeping the bar area organized and well-stocked Familiarity with basic cleaning practices and sanitation standards Ability to adapt to changing tasks and priorities as needed Excellent interpersonal and communication skills to interact positively with guests and members Demonstrated attention to detail and a proactive approach to tasks and responsibilities Familiarity with safety and health regulations related to alcohol service is a plus Must be willing and able to work a flexible schedule to include nights, holidays, and weekends Work in a fast-paced, busy, and somewhat stressful environment SUPERVISORY RESPONSIBILITIES This position does not have any supervisory responsibilities. DIVERSITY COMMITMENT Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect. CERTIFICATES, LICENSES, REGISTRATIONS Member must be able to qualify for licenses and permits required by federal, state, and local regulations. LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision. The Member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Member could be exposed to an environment containing unrestricted secondhand tobacco smoke. PAY TRANSPARENCY Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment. In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.
The Opportunity Delaware North Sportservice is searching for seasonal Commissary Porters to join our team at Xfinity Center in Mansfield, Massachusetts. As a Commissary Porter, you will be responsible for maintaining inventory and delivering product orders to various outlets within the venue. If you thrive on excitement and want your workday to fly by, apply now to join the game day action. Pay $17.00 - $17.00 / hour Information on our comprehensive benefits package can be found at . Benefits We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Employee assistance program Training and development opportunities Employee discounts Flexible work schedules Responsibilities Receives transfers or products and/or merchandise to and from the concession stands. Responsible for receiving products and merchandise, checking for quality and damages to items, and the proper storage of the delivered products and merchandise. Responsible for operating equipment such as pallet jacks, etc. Performs physical inventory as needed. Responsible for setting up, stocking, and maintaining concession stands. Ensures security of company assets. Other duties and tasks as assigned by Concessions Manager and/or Concessions Supervisors as assigned. Qualifications Must be 18 years of age. Must be able to follow basic safety procedures and precautions due to physical risks. Demonstrates interpersonal and communication skills, both written and verbal. Basic math and counting skills required. Must be available to work some days, nights, and weekends. Physical Requirements Ability to lift up to 165 pounds Ability to pull heavy carts of stock Frequent standing, walking, bending, lifting and reaching Exposure to moderate to high environmental noise levels during busy times. Able to work outside in all weather conditions including rain, wind, heat and cold. Shift Details Day shift Evening shift Holidays Monday to Friday Weekends Event based Who We Are At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
May 18, 2024
Full time
The Opportunity Delaware North Sportservice is searching for seasonal Commissary Porters to join our team at Xfinity Center in Mansfield, Massachusetts. As a Commissary Porter, you will be responsible for maintaining inventory and delivering product orders to various outlets within the venue. If you thrive on excitement and want your workday to fly by, apply now to join the game day action. Pay $17.00 - $17.00 / hour Information on our comprehensive benefits package can be found at . Benefits We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Employee assistance program Training and development opportunities Employee discounts Flexible work schedules Responsibilities Receives transfers or products and/or merchandise to and from the concession stands. Responsible for receiving products and merchandise, checking for quality and damages to items, and the proper storage of the delivered products and merchandise. Responsible for operating equipment such as pallet jacks, etc. Performs physical inventory as needed. Responsible for setting up, stocking, and maintaining concession stands. Ensures security of company assets. Other duties and tasks as assigned by Concessions Manager and/or Concessions Supervisors as assigned. Qualifications Must be 18 years of age. Must be able to follow basic safety procedures and precautions due to physical risks. Demonstrates interpersonal and communication skills, both written and verbal. Basic math and counting skills required. Must be available to work some days, nights, and weekends. Physical Requirements Ability to lift up to 165 pounds Ability to pull heavy carts of stock Frequent standing, walking, bending, lifting and reaching Exposure to moderate to high environmental noise levels during busy times. Able to work outside in all weather conditions including rain, wind, heat and cold. Shift Details Day shift Evening shift Holidays Monday to Friday Weekends Event based Who We Are At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Position Title: Slot Shift Supervisor Reports To: Slot Manager Supervises: Slot Floor Attendants Summary of Position Responsible for the day-to-day operation and conduct of entire slot machine floor for an assigned shift and monitors the performance of Slot Floor Attendants working during the assigned shift. The Slot Shift Supervisor resolves Slot Machine Department conflicts that may arise on their shift. Ensures all customers are attended to promptly and courteously by all slot department team members. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; "Do it right the first time." Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management's discretion: Prepare and completes attendance reports; Monitors staff performance, ensuring adherence to all casino policies and procedures and the Internal Control System; Prepares weekly schedules for Slot Floor Attendants, assigning them specific work areas on the slot floor; Trains and evaluates all Slot Department Floor attendants; Maintains constant awareness of floor activity, protects the Slot Department bankroll, the playing public, and casino integrity; Acts as a host, explaining slot machine details to team members and customers as necessary; Maintains an imprested bank to make change for quests on casino floor; Assists in the development and implementation of Slot Department policies and procedures; Assures proper completion of currency transaction reporting paperwork, as required by federal regulation (Title 31) for the Slot Department; Settles customer disputes on the slot floor area or refers them to the Lead Supervisor or Slot Manager; Supervises temporary and permanent removal of funds from slot machines; Performs, supervises, or verifies slot machine transactions when necessary; Reports technical problems to Slot Technicians so they can be repaired quickly; Adheres to all regulatory, resort, departmental, casino policies and procedures, and to the casino Internal Control Structure; Other duties may be assigned; Must be able to obtain and maintain a gaming license. Supervisory Responsibilities Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High school diploma or general education diploma (GED) or six months to one year related experience and/or training; or equivalent combination of education and experience may be substituted. Supervisory experience preferred. Mescalero Apache Tribal preference; bicultural experience preferred. Must have excellent computer skills working with Microsoft Word and Excel and Power Point and ability to make efficient use of Microsoft Outlook and Internet Explorer. Must possess strong organizational skills and excellent oral/written communication skills. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments. Approvals: Date: Team Member Signature
May 16, 2024
Full time
Position Title: Slot Shift Supervisor Reports To: Slot Manager Supervises: Slot Floor Attendants Summary of Position Responsible for the day-to-day operation and conduct of entire slot machine floor for an assigned shift and monitors the performance of Slot Floor Attendants working during the assigned shift. The Slot Shift Supervisor resolves Slot Machine Department conflicts that may arise on their shift. Ensures all customers are attended to promptly and courteously by all slot department team members. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; "Do it right the first time." Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management's discretion: Prepare and completes attendance reports; Monitors staff performance, ensuring adherence to all casino policies and procedures and the Internal Control System; Prepares weekly schedules for Slot Floor Attendants, assigning them specific work areas on the slot floor; Trains and evaluates all Slot Department Floor attendants; Maintains constant awareness of floor activity, protects the Slot Department bankroll, the playing public, and casino integrity; Acts as a host, explaining slot machine details to team members and customers as necessary; Maintains an imprested bank to make change for quests on casino floor; Assists in the development and implementation of Slot Department policies and procedures; Assures proper completion of currency transaction reporting paperwork, as required by federal regulation (Title 31) for the Slot Department; Settles customer disputes on the slot floor area or refers them to the Lead Supervisor or Slot Manager; Supervises temporary and permanent removal of funds from slot machines; Performs, supervises, or verifies slot machine transactions when necessary; Reports technical problems to Slot Technicians so they can be repaired quickly; Adheres to all regulatory, resort, departmental, casino policies and procedures, and to the casino Internal Control Structure; Other duties may be assigned; Must be able to obtain and maintain a gaming license. Supervisory Responsibilities Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High school diploma or general education diploma (GED) or six months to one year related experience and/or training; or equivalent combination of education and experience may be substituted. Supervisory experience preferred. Mescalero Apache Tribal preference; bicultural experience preferred. Must have excellent computer skills working with Microsoft Word and Excel and Power Point and ability to make efficient use of Microsoft Outlook and Internet Explorer. Must possess strong organizational skills and excellent oral/written communication skills. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments. Approvals: Date: Team Member Signature
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Shall be responsible for the accountability of the chips, cards, and all gaming equipment for each designated area by maintaining a proper log. • Shall evaluate and monitor the Table Games Dealers and Supervisors for efficiency while they are performing their daily job duties. The Pit Supervisor must ensure that all Pit Personnel are in compliance with Table Games Procedures and Internal Controls. • Shall specifically be in charge of the Table Games Supervisors/Dealers for Disciplinary actions, upward mobility recommendations and enforcement. • Shall monitor all Table fills/credit request. • Shall monitor cash and chip transactions between dealers and patrons and ensure that they are at the highest integrity at all times. • Shall monitor any and all unusual activity between Pit Personnel and patrons for possible collusion and relay such information to the proper levels. • Shall communicate all suspicious play and activity of all patrons who are participating in defrauding DCR in a timely manner. • Shall assist the Security Department and Shift Manager in warning or ejecting persons from the Table Games who are causing a disturbance. • Shall attend all games protection education and other company directed training when it is deemed necessary by management. • Shall maintain accurate attendance records for all subordinates in an accurate and consistent manner. • Provide exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times, while maintaining a professional work environment with supervisors and staff. • Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies. • Attend all necessary training meetings. Evaluate employee performance and provide feedback to the Table Games Shift Manager. • Assist in other projects, as directed. • Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by a daily/weekly schedule. • At all times acts as a role model and always presents oneself as a credit to Downstream Casino Resort and the Table Games Department. QUALIFICATIONS/REQUIREMENTS: To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. • Must be a minimum of 18 years of age or older upon employment. • High school diploma or equivalent required. • Candidate shall preferably have at least three (2) years' experience as a full time Floor Supervisor, or Dual Rate Pit Manager, or a combination of both. • Candidate shall have at least three (3) years Table Games experience in all games offered at DCR. Games are BJ, MB and all carnival games. • Candidate shall have previous supervisory experience in order to effectively motivate and direct the work of other personnel. • Must possess excellent communication skills. • Must have the ability to deal effectively and interact well with all Guests and Employees. • Must have strong communication skills when dealing with other departments as it pertains to the Table Games Department. • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner according to DCR standards. • Must be able to obtain and maintain a valid gaming license. • Must be able to read, write, speak, and understand English. Must be able to respond to visual and oral cues. • Employment is contingent upon a favorable outcome of a background investigation and drug screening. Physical Requirements and Work Environment Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. • Must be able to stand for long periods, walk, and move through all areas of the casino. • Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, in all situations. • Physically mobile. • Respond to visual and oral cues. • Able to work in fast-paced stressful environment. • Able to lift up to 25 pounds and carry up to 15 pounds. • Able to bend, reach, twist, and grip items while working at assigned table. • Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees. • Operate in a mentally and physically stressful situation. The Downstream Casino Resort Adheres to all applicable Resolutions of the Quapaw Nation. Native American Preference policy does apply.
May 16, 2024
Full time
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Shall be responsible for the accountability of the chips, cards, and all gaming equipment for each designated area by maintaining a proper log. • Shall evaluate and monitor the Table Games Dealers and Supervisors for efficiency while they are performing their daily job duties. The Pit Supervisor must ensure that all Pit Personnel are in compliance with Table Games Procedures and Internal Controls. • Shall specifically be in charge of the Table Games Supervisors/Dealers for Disciplinary actions, upward mobility recommendations and enforcement. • Shall monitor all Table fills/credit request. • Shall monitor cash and chip transactions between dealers and patrons and ensure that they are at the highest integrity at all times. • Shall monitor any and all unusual activity between Pit Personnel and patrons for possible collusion and relay such information to the proper levels. • Shall communicate all suspicious play and activity of all patrons who are participating in defrauding DCR in a timely manner. • Shall assist the Security Department and Shift Manager in warning or ejecting persons from the Table Games who are causing a disturbance. • Shall attend all games protection education and other company directed training when it is deemed necessary by management. • Shall maintain accurate attendance records for all subordinates in an accurate and consistent manner. • Provide exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times, while maintaining a professional work environment with supervisors and staff. • Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies. • Attend all necessary training meetings. Evaluate employee performance and provide feedback to the Table Games Shift Manager. • Assist in other projects, as directed. • Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by a daily/weekly schedule. • At all times acts as a role model and always presents oneself as a credit to Downstream Casino Resort and the Table Games Department. QUALIFICATIONS/REQUIREMENTS: To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. • Must be a minimum of 18 years of age or older upon employment. • High school diploma or equivalent required. • Candidate shall preferably have at least three (2) years' experience as a full time Floor Supervisor, or Dual Rate Pit Manager, or a combination of both. • Candidate shall have at least three (3) years Table Games experience in all games offered at DCR. Games are BJ, MB and all carnival games. • Candidate shall have previous supervisory experience in order to effectively motivate and direct the work of other personnel. • Must possess excellent communication skills. • Must have the ability to deal effectively and interact well with all Guests and Employees. • Must have strong communication skills when dealing with other departments as it pertains to the Table Games Department. • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner according to DCR standards. • Must be able to obtain and maintain a valid gaming license. • Must be able to read, write, speak, and understand English. Must be able to respond to visual and oral cues. • Employment is contingent upon a favorable outcome of a background investigation and drug screening. Physical Requirements and Work Environment Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. • Must be able to stand for long periods, walk, and move through all areas of the casino. • Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, in all situations. • Physically mobile. • Respond to visual and oral cues. • Able to work in fast-paced stressful environment. • Able to lift up to 25 pounds and carry up to 15 pounds. • Able to bend, reach, twist, and grip items while working at assigned table. • Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees. • Operate in a mentally and physically stressful situation. The Downstream Casino Resort Adheres to all applicable Resolutions of the Quapaw Nation. Native American Preference policy does apply.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES • Monitors controls designed to assure full compliance with state, federal, and tribal regulatory requirements. • Maintain a continuous inspection of cards and Gaming equipment while ensuring the security of the assigned Table Games at all times. • Shall assist in monitoring the payouts and procedures on the table games to ensure the integrity of the games while on duty. • Shall ensure that organizational and regulatory policies and procedures are understood and adhered to. • Shall handle customer and employee disputes that may arise and settle disputes in a manner that expresses excellent customer service as well as ensuring that the best interest of the operation is considered at all times. • Ensure accuracy for assigned tables in monetary transactions and accounting. • Shall be responsible for the accountability of chips and player ratings for each designated section by maintaining proper records. • Shall make table fills/credits as needed. • Shall monitor cash and chip transactions between dealers and patrons. • Shall monitor any and all unusual activity between dealers and patrons for possible collusion and relay all such information, to direct, Manager in a timely manner. • Shall communicate all suspicious play of all patrons who are participating in defrauding DCR in a timely manner. • Shall assist the Pit Manager in identifying patrons who are causing a disturbance in the operation of assigned games. • Evaluate employee performance and provide feedback. • Monitor employee performance and make recommendations to Pit Manager in order to assist the Table Games Department with recruitment, hiring, training, recognition, coaching, discipline, terminations and other personnel related issues. • Utilize effective communication tools to ensure that consistent, accurate and timely information is passed along to incoming and outgoing Supervisors. • Ensure that the Table Games Department presents a professional and clean environment for both employees and guests. • Communicate regularly with employees and keep them informed on all casino events and activities. • Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with all team members. • Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. • Attends all necessary training meetings as warranted. • Assist in other projects, as directed. • Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a daily/weekly schedule. • At all times acts as a role model and always presents oneself as a credit to Downstream Casino Resort and the Table Games Department. QUALIFICATIONS/REQUIREMENTS The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. • Must be a minimum of 18 years of age or older upon employment. • High school diploma or equivalent required. • Prefer two years of dealing or prefer experience as Table Games Supervisor in three games. Games are BJ, MB, and All Carnival games. • Successful candidate must be an experienced, results oriented, and hands-on professional. • Must demonstrate leadership, fairness, and sensibility to the customers and employees. • Must possess ability to instill a sense of pride and provide leadership with all subordinates. • Must possess excellent communication skills. • Ability to communicate all irregularities to their direct Manager on a consistent basis as it pertains to their Gaming section. • Must have the ability to deal effectively and interact well with all customers and employees. • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. • Must be able to obtain and maintain a Tribal Gaming License. • Must be able to read, write, speak and understand English. Must be able to respond to visual and oral cues. • Employment is contingent upon a favorable outcome of a background investigation and drug screening. • Work nights, weekends and holidays as required. PHYSICAL, MENTAL AND WORK DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. • Must be physically mobile with reasonable accommodations and be able to maneuver to all areas of the casino. • Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust. • Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. • Respond to visual and oral cues. • Able to work in fast-paced stressful environment. • Able to lift up to 25 pounds and carry up to 15 pounds. • Able to bend, reach, twist, and grip items while working at assigned table. • Operate in a mentally and physically stressful situation. The Downstream Casino Resort Adheres to all applicable Resolutions of the Quapaw Nation. Native American Preference policy does apply.
May 16, 2024
Full time
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES • Monitors controls designed to assure full compliance with state, federal, and tribal regulatory requirements. • Maintain a continuous inspection of cards and Gaming equipment while ensuring the security of the assigned Table Games at all times. • Shall assist in monitoring the payouts and procedures on the table games to ensure the integrity of the games while on duty. • Shall ensure that organizational and regulatory policies and procedures are understood and adhered to. • Shall handle customer and employee disputes that may arise and settle disputes in a manner that expresses excellent customer service as well as ensuring that the best interest of the operation is considered at all times. • Ensure accuracy for assigned tables in monetary transactions and accounting. • Shall be responsible for the accountability of chips and player ratings for each designated section by maintaining proper records. • Shall make table fills/credits as needed. • Shall monitor cash and chip transactions between dealers and patrons. • Shall monitor any and all unusual activity between dealers and patrons for possible collusion and relay all such information, to direct, Manager in a timely manner. • Shall communicate all suspicious play of all patrons who are participating in defrauding DCR in a timely manner. • Shall assist the Pit Manager in identifying patrons who are causing a disturbance in the operation of assigned games. • Evaluate employee performance and provide feedback. • Monitor employee performance and make recommendations to Pit Manager in order to assist the Table Games Department with recruitment, hiring, training, recognition, coaching, discipline, terminations and other personnel related issues. • Utilize effective communication tools to ensure that consistent, accurate and timely information is passed along to incoming and outgoing Supervisors. • Ensure that the Table Games Department presents a professional and clean environment for both employees and guests. • Communicate regularly with employees and keep them informed on all casino events and activities. • Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with all team members. • Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. • Attends all necessary training meetings as warranted. • Assist in other projects, as directed. • Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a daily/weekly schedule. • At all times acts as a role model and always presents oneself as a credit to Downstream Casino Resort and the Table Games Department. QUALIFICATIONS/REQUIREMENTS The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. • Must be a minimum of 18 years of age or older upon employment. • High school diploma or equivalent required. • Prefer two years of dealing or prefer experience as Table Games Supervisor in three games. Games are BJ, MB, and All Carnival games. • Successful candidate must be an experienced, results oriented, and hands-on professional. • Must demonstrate leadership, fairness, and sensibility to the customers and employees. • Must possess ability to instill a sense of pride and provide leadership with all subordinates. • Must possess excellent communication skills. • Ability to communicate all irregularities to their direct Manager on a consistent basis as it pertains to their Gaming section. • Must have the ability to deal effectively and interact well with all customers and employees. • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. • Must be able to obtain and maintain a Tribal Gaming License. • Must be able to read, write, speak and understand English. Must be able to respond to visual and oral cues. • Employment is contingent upon a favorable outcome of a background investigation and drug screening. • Work nights, weekends and holidays as required. PHYSICAL, MENTAL AND WORK DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. • Must be physically mobile with reasonable accommodations and be able to maneuver to all areas of the casino. • Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust. • Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. • Respond to visual and oral cues. • Able to work in fast-paced stressful environment. • Able to lift up to 25 pounds and carry up to 15 pounds. • Able to bend, reach, twist, and grip items while working at assigned table. • Operate in a mentally and physically stressful situation. The Downstream Casino Resort Adheres to all applicable Resolutions of the Quapaw Nation. Native American Preference policy does apply.
Reports to: F&B Beverage Shift Lead Job Summary: Assist the Bartender in providing friendly and excellent service to every guest as well as keep the beverage area clean and stocked at all times. Ensuring all applicable laws and regulations with respect to the safe and responsible sale and service of alcoholic beverages are strictly adhered to. Essential Functions: Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures. Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions. Responsible for backing up the bartender(s) with their position responsibilities, which include maintaining a clean and organized lounge area at all bar locations. Welcome guests upon arrival. Use guest names during interactions and remember their preferences. Thank guests, offer farewells and invite guests to return. Responsible for keeping all liquor, alcohol and other beverages fully stocked in all bars and assigned areas. Responsible for frequently transporting supplies and material to and from coolers and storage areas. Responsible for quickly refilling and restocking bar areas that run out of supplies and material. Maintain a clean, sanitized and orderly work environment in accordance with health and safety standards including bar areas and storage areas. Ensure bar top is clean, clear of glassware and debris. Ensure ashtrays are clean and set in their appropriate location. Follow proper sanitation procedures at all times. Use personal protective equipment as required. Maintain soap and clean rags in each bartender's station. Restock and make sure bar areas do not run out of garnishes and mixes. Cut fruits to specification and prepare all condiment caddies; ensure bar areas do not run out of fruits or condiments. Ensure there is clean glassware at all times. Change, organize kegs, liquor storage shelves and soda bag-in-boxes as needed. Check glass washer for proper chemical mixture. Soak and clean soda bag-in-box hoses and nozzles. Maintain par stock levels by placing orders for wine, champagne, beer, liquor and perishables at the beginning, during and at the end of each shift. Receive and deliver all products to appropriate outlet and stock in accordance with par levels. Organize, sweep, and mop bar areas and bar storage areas, clean reach-in coolers and organize liquor storage shelves. Refill ice as needed. Continuously monitor bar to ensure that all guests are receiving beverage service in a timely manner. Abide by laws, policies and procedures pertaining to the service and sale of alcoholic beverages. Require evidence of age of any guest who appears to be under the age of thirty (30). Ensure responsible service of alcoholic beverages to all guests in accordance with standards. Observe guest behavior and cues to prevent intoxication and disorderly conduct. Promptly and professionally handle guest issues and communicate problems and concerns to management. Maintain knowledge of and provide guests with information about menus promotions, programs and various gaming options such as Slots, Poker and Bingo. Operate and maintain all equipment and utensils as required in accordance with established guidelines and safety procedures. Stock service wells, set up and break down service wells. Maintain a professional and neat appearance at all times. Display a courteous and friendly attitude to all team members and guests. Accurately record all sales in POS system and collect funds for all products sold. Demonstrate and promote KLEC core values and MAD skills. Manage and maintain security of confidential information entrusted to position. Attend and satisfactorily complete all required training as assigned. Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed. The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director. Perform other duties as assigned. Minimum Requirements to Qualifications: High School Diploma or GED, preferred. Must be able to obtain and maintain current TABC certification. Experience in bartending or food and beverage service preferred. Must be able to understand and accept the risks involved with this position. In depth wine and alcohol beverage preparation knowledge preferred. Strong communication skills in English both written and oral. Spanish or other language skills a plus. Other Criteria: Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed. Skills and Abilities: Ability to work independently with minimal supervision. Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors and all staff. Ability to work under pressure in a fast paced, stressful environment. Ability to meet multiple deadlines and multi-task. Ability to have strong critical thinking, analytical and guest service skills. Must possess a positive attitude with strong organizational qualities. Ability to add, subtract, multiply and divide in all units of measure. Ability to define problems, collect data, establish facts and draw conclusions. Ability to understand complex instructions and material. Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels. Ability to work effectively with individuals and demonstrate teamwork. Ability to maintain confidentiality. Ability to follow and comply with established Casino guest service programs. Physical Demands: While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, climb and bend for extended periods; reach with hands and arms; talk and listen on a regular basis. The team member must be able to concentrate for prolonged periods. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception. The team member must be able to communicate effectively in person or using telecommunications equipment. The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator. Frequently lift and/or move up to 50 lbs. Work Environment: Casino floor and normal office setting. Frequent walking and standing in a smoke filled environment and frequent contact with the general public. Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day. Extended hours and irregular shifts may be required including nights, weekends and holidays. Must be able to perform under pressure and work long hours under stressful conditions. May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members. May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc. Travel may be required to perform one or more essential functions of this position. Conditions of Employment: Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times. Must be able to provide authorization to work in the United States. Must be at least 18 years of age. Must have access to reliable transportation to commute to and from work. Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC. Must participate in tip reporting program.
May 15, 2024
Full time
Reports to: F&B Beverage Shift Lead Job Summary: Assist the Bartender in providing friendly and excellent service to every guest as well as keep the beverage area clean and stocked at all times. Ensuring all applicable laws and regulations with respect to the safe and responsible sale and service of alcoholic beverages are strictly adhered to. Essential Functions: Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures. Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions. Responsible for backing up the bartender(s) with their position responsibilities, which include maintaining a clean and organized lounge area at all bar locations. Welcome guests upon arrival. Use guest names during interactions and remember their preferences. Thank guests, offer farewells and invite guests to return. Responsible for keeping all liquor, alcohol and other beverages fully stocked in all bars and assigned areas. Responsible for frequently transporting supplies and material to and from coolers and storage areas. Responsible for quickly refilling and restocking bar areas that run out of supplies and material. Maintain a clean, sanitized and orderly work environment in accordance with health and safety standards including bar areas and storage areas. Ensure bar top is clean, clear of glassware and debris. Ensure ashtrays are clean and set in their appropriate location. Follow proper sanitation procedures at all times. Use personal protective equipment as required. Maintain soap and clean rags in each bartender's station. Restock and make sure bar areas do not run out of garnishes and mixes. Cut fruits to specification and prepare all condiment caddies; ensure bar areas do not run out of fruits or condiments. Ensure there is clean glassware at all times. Change, organize kegs, liquor storage shelves and soda bag-in-boxes as needed. Check glass washer for proper chemical mixture. Soak and clean soda bag-in-box hoses and nozzles. Maintain par stock levels by placing orders for wine, champagne, beer, liquor and perishables at the beginning, during and at the end of each shift. Receive and deliver all products to appropriate outlet and stock in accordance with par levels. Organize, sweep, and mop bar areas and bar storage areas, clean reach-in coolers and organize liquor storage shelves. Refill ice as needed. Continuously monitor bar to ensure that all guests are receiving beverage service in a timely manner. Abide by laws, policies and procedures pertaining to the service and sale of alcoholic beverages. Require evidence of age of any guest who appears to be under the age of thirty (30). Ensure responsible service of alcoholic beverages to all guests in accordance with standards. Observe guest behavior and cues to prevent intoxication and disorderly conduct. Promptly and professionally handle guest issues and communicate problems and concerns to management. Maintain knowledge of and provide guests with information about menus promotions, programs and various gaming options such as Slots, Poker and Bingo. Operate and maintain all equipment and utensils as required in accordance with established guidelines and safety procedures. Stock service wells, set up and break down service wells. Maintain a professional and neat appearance at all times. Display a courteous and friendly attitude to all team members and guests. Accurately record all sales in POS system and collect funds for all products sold. Demonstrate and promote KLEC core values and MAD skills. Manage and maintain security of confidential information entrusted to position. Attend and satisfactorily complete all required training as assigned. Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed. The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director. Perform other duties as assigned. Minimum Requirements to Qualifications: High School Diploma or GED, preferred. Must be able to obtain and maintain current TABC certification. Experience in bartending or food and beverage service preferred. Must be able to understand and accept the risks involved with this position. In depth wine and alcohol beverage preparation knowledge preferred. Strong communication skills in English both written and oral. Spanish or other language skills a plus. Other Criteria: Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed. Skills and Abilities: Ability to work independently with minimal supervision. Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors and all staff. Ability to work under pressure in a fast paced, stressful environment. Ability to meet multiple deadlines and multi-task. Ability to have strong critical thinking, analytical and guest service skills. Must possess a positive attitude with strong organizational qualities. Ability to add, subtract, multiply and divide in all units of measure. Ability to define problems, collect data, establish facts and draw conclusions. Ability to understand complex instructions and material. Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels. Ability to work effectively with individuals and demonstrate teamwork. Ability to maintain confidentiality. Ability to follow and comply with established Casino guest service programs. Physical Demands: While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, climb and bend for extended periods; reach with hands and arms; talk and listen on a regular basis. The team member must be able to concentrate for prolonged periods. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception. The team member must be able to communicate effectively in person or using telecommunications equipment. The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator. Frequently lift and/or move up to 50 lbs. Work Environment: Casino floor and normal office setting. Frequent walking and standing in a smoke filled environment and frequent contact with the general public. Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day. Extended hours and irregular shifts may be required including nights, weekends and holidays. Must be able to perform under pressure and work long hours under stressful conditions. May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members. May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc. Travel may be required to perform one or more essential functions of this position. Conditions of Employment: Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times. Must be able to provide authorization to work in the United States. Must be at least 18 years of age. Must have access to reliable transportation to commute to and from work. Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC. Must participate in tip reporting program.
Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation. Kalispel Hospitality It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs: CORE PURPOSE We Make People Feel Special. Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting. CORE VALUES We Take Pride In Everything We Do. Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership and put others first. Everyone is Welcome Here. Respect and honor all guests, use sincere "thank you" and "goodbye," and use guest name whenever possible. We Choose Excellence Every Day. Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities. Summary of Functions To lead and coordinate activities for the front of house of food & beverage outlets and to provide the guests with a great experience. Delivery of high-level guest service. Follow operational direction as set by the Venue Manager and Assistant Manager and support the service teams to deliver the level of service identified for their area. Essential Duties and Responsibilities Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Policies and Procedures. Follows established work procedures and expedites the scope and the flow of work. Make staffing adjustments as necessary, based on the volume of business and budgeted labor percentages. Communicates with the Team Members through written and oral instructions. Communicate with the culinary staff daily, to ensure quality of the product and to foster a healthy relationship between kitchen(s) and service. Holds pre-shift line-ups or meetings with the Team Members to improve daily communication regarding, changes, specials, promotions, service steps etc. Assigns duties for opening and closing, and examines work for completion, neatness, and organization. Resolve any problems, which may occur during assigned shift (i.e. guest complaints, Team Member problems, etc.). Pass on to the Food and Beverage Manager any major incidents Promote positive customer relations through prompt, courteous and efficient service. Monitor customer satisfaction of food, service and ambiance. Responsible for cleanliness and sanitation throughout the outlet(s). Perform or assist team members in performing their duties and teach customer service skills. Document operational and physical deficiencies and pass on to the Venue Manager or the appropriate department for correction. Consistently fills out daily shift report detailing the events of your shift. Requisitions supplies and prepares inventories as requested. Ensure control/protection of company assets. Available and willing to work any changes in hours deemed necessary for Business Levels. Responsible for maintaining a consistent, regular good attendance record. May be required to be a panelist for the Internal Review Hearings. Ensures that highest possible standards of guest satisfaction and Team Member relations are maintained and carried out in a fair and equitable manner, and in accordance to NQ Casino's mission statement. This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned. Supervisory Responsibilities Directly supervise FOH Team Members. Carry out supervisory responsibilities in accordance with the organization's policies and procedures. Education High School diploma or GED. Experience Previous Food and Beverage supervisory experience necessary. Bartending abilities with emphasis on craft beer, mixology and wine service required Experience with computer-based POS system preferred. Skills Proficient in the use of Microsoft programs and other computer software. Ability to work with everyday mathematical concepts (Additions, subtractions, multiplications and percentages). Knowledge of procurement procedures and inventory systems. Ability to read and interpret documents such as safety rules and maintenance instructions and procedure manuals. Ability to prepare reports, correspondence, charts, layouts, forms, memoranda and other information and instructions. Ability to maintain effective working relationships with department heads and employees. Knowledge of a 24-hour, 7 day a week operation. Skill in solving practical problems and dealing with situations where only limited standardization exists. Excellent organizational, communication and interpersonal skills. Skill in identifying and resolving administrative problems under pressure conditions. Work nights, weekends and holidays as required. Other Requirements Available and willing to work nights, weekends and holidays as required. Ability to obtain and maintain a Tribal Work Permit. Valid driver's license (Must be in possession while operating a Tribal Vehicle). Washington State health card - By date of hire. Mandatory Alcohol Server Training (MAST) certification - 60 days from employment, or 1st class offered. Hepatitis A vaccination prior to first shift Physical Demands Requires the ability to lift and/or move objects weighing up to 65 pounds. Constantly requires the ability to give and receive detailed information through verbal communication. Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly. Constantly requires working with fingers rather than the whole hand or arm. Constantly requires repetitive movement of the wrists, hands and/or fingers. Often requires walking or moving about to accomplish tasks. Occasionally requires standing and/or sitting for sustained periods of time. Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms. Occasionally requires raising objects from a lower to a higher position or moving objects horizontally. Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus. Work Environment While performing the duties of this job, the employee is frequently exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate.
May 15, 2024
Full time
Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation. Kalispel Hospitality It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs: CORE PURPOSE We Make People Feel Special. Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting. CORE VALUES We Take Pride In Everything We Do. Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership and put others first. Everyone is Welcome Here. Respect and honor all guests, use sincere "thank you" and "goodbye," and use guest name whenever possible. We Choose Excellence Every Day. Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities. Summary of Functions To lead and coordinate activities for the front of house of food & beverage outlets and to provide the guests with a great experience. Delivery of high-level guest service. Follow operational direction as set by the Venue Manager and Assistant Manager and support the service teams to deliver the level of service identified for their area. Essential Duties and Responsibilities Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Policies and Procedures. Follows established work procedures and expedites the scope and the flow of work. Make staffing adjustments as necessary, based on the volume of business and budgeted labor percentages. Communicates with the Team Members through written and oral instructions. Communicate with the culinary staff daily, to ensure quality of the product and to foster a healthy relationship between kitchen(s) and service. Holds pre-shift line-ups or meetings with the Team Members to improve daily communication regarding, changes, specials, promotions, service steps etc. Assigns duties for opening and closing, and examines work for completion, neatness, and organization. Resolve any problems, which may occur during assigned shift (i.e. guest complaints, Team Member problems, etc.). Pass on to the Food and Beverage Manager any major incidents Promote positive customer relations through prompt, courteous and efficient service. Monitor customer satisfaction of food, service and ambiance. Responsible for cleanliness and sanitation throughout the outlet(s). Perform or assist team members in performing their duties and teach customer service skills. Document operational and physical deficiencies and pass on to the Venue Manager or the appropriate department for correction. Consistently fills out daily shift report detailing the events of your shift. Requisitions supplies and prepares inventories as requested. Ensure control/protection of company assets. Available and willing to work any changes in hours deemed necessary for Business Levels. Responsible for maintaining a consistent, regular good attendance record. May be required to be a panelist for the Internal Review Hearings. Ensures that highest possible standards of guest satisfaction and Team Member relations are maintained and carried out in a fair and equitable manner, and in accordance to NQ Casino's mission statement. This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned. Supervisory Responsibilities Directly supervise FOH Team Members. Carry out supervisory responsibilities in accordance with the organization's policies and procedures. Education High School diploma or GED. Experience Previous Food and Beverage supervisory experience necessary. Bartending abilities with emphasis on craft beer, mixology and wine service required Experience with computer-based POS system preferred. Skills Proficient in the use of Microsoft programs and other computer software. Ability to work with everyday mathematical concepts (Additions, subtractions, multiplications and percentages). Knowledge of procurement procedures and inventory systems. Ability to read and interpret documents such as safety rules and maintenance instructions and procedure manuals. Ability to prepare reports, correspondence, charts, layouts, forms, memoranda and other information and instructions. Ability to maintain effective working relationships with department heads and employees. Knowledge of a 24-hour, 7 day a week operation. Skill in solving practical problems and dealing with situations where only limited standardization exists. Excellent organizational, communication and interpersonal skills. Skill in identifying and resolving administrative problems under pressure conditions. Work nights, weekends and holidays as required. Other Requirements Available and willing to work nights, weekends and holidays as required. Ability to obtain and maintain a Tribal Work Permit. Valid driver's license (Must be in possession while operating a Tribal Vehicle). Washington State health card - By date of hire. Mandatory Alcohol Server Training (MAST) certification - 60 days from employment, or 1st class offered. Hepatitis A vaccination prior to first shift Physical Demands Requires the ability to lift and/or move objects weighing up to 65 pounds. Constantly requires the ability to give and receive detailed information through verbal communication. Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly. Constantly requires working with fingers rather than the whole hand or arm. Constantly requires repetitive movement of the wrists, hands and/or fingers. Often requires walking or moving about to accomplish tasks. Occasionally requires standing and/or sitting for sustained periods of time. Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms. Occasionally requires raising objects from a lower to a higher position or moving objects horizontally. Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus. Work Environment While performing the duties of this job, the employee is frequently exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate.
Oversees the daily operations & employee performance in assigned venue. Principal Duties & Responsibilities: Enforces performance standards, policies and procedures as they relate to the venue operations. Ensures smooth and efficient operations on a continual basis. Ensures compliance with all health and safety standards and regulations, as well as all applicable ABC, federal, state and local laws and ordinances. Assists the venue manager with scheduling employees and ensuring correct staffing levels and adjustments are made in accordance with business needs. Ensures that food is prepared on a daily basis in accordance with specifications and to meet business needs. Provides input to the venue manager concerning operational deficiencies and areas in need of improvement. Monitors job performance of venue employees and provides feedback on same to aid employees in developing and enhancing skills. Listens to, evaluates, and handles guest complaints in a courteous, professional manner. Reviews and make recommendations and suggestions to hire, suspend, transfer, promote, evaluate, discipline and terminate employees in a fair and equitable manner. Serves as Restaurant Manager in the absence of the venue manager. Supervises employees in assigned venue. Ensures all disciplinary actions abide by guidelines set forth by Human Resources. Maintains knowledge of property information, including memorabilia. Supervises all food venue Hard Rockers. Other Duties & Responsibilities: Upholds the Mission Statement - We create authentic experiences that rock. Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors. Lives by the Hard Rock Values! Attends BEO Meetings weekly, Keep all BEO updated. Ensures grats for wait staff is completed on time and within guide lines. Assists with set up and break down of functions. Completes floor plans for banquets and contract labor to perform set up and break down task. Maintains banquet store rooms to be kept clean and organized. Maintains proper pars and inventories on small wares, china, glass and sliver ware assure equipment is in good working order. Surveys guest operating supplies on hand to include paper goods and plastic wares. Maintains banquet service manual. Ensures all linens are ordered for events. Ensures training is conducted for all service personnel to include service standards, wine training and cash handling policies make sure there are read and sign forms on file. Maintains and updates service standards manual and assure it is used. Knowledge, Skills, and Abilities Required: A. Knowledge: The level of education, experience, and training an individual must have at minimum to be considered qualified for the position. B. Skills: Specific skills such as computer usage, communication, 10-key touch, etc. C. Abilities: The physical components of the job and how the physical aspect is accomplished. Does the position require LIFTING 50 pounds, or does it require one to MOVE 50 pounds. Can the 50 pounds be moved using a dolly or cart? (Examples: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, fingering, feeling, talking, hearing, tasting, smelling, color vision, etc.) High School diploma general education (GED). Associate's degree from a two year college; or three to five years restaurant experience, with progressive supervisory experience; or equivalent combination of education and experience. Two to four years experience in a gaming or hospitality F&B operation preferred. Previous cash handling experience required. Must be very detailed oriented. Must have basic computer experience, including casino systems, timekeeping systems, and Microsoft applications. Data entry skills preferred. Must have basic mathematical skills. Must be able to add, subtract, multiply and divide. Must project a professional and positive image. Must have a high level of energy Excellent interpersonal skills. Ability to deal with people in a manner that shows sensitivity, tact, and professionalism. Must be able to communicate clearly and effectively with all Hard Rockers and guests. Must have basic computer skills, including casino systems and Microsoft applications. Ability to work a flexible schedule which includes weekends and holidays. Training All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position: Active Shooter Awareness Training Counterfeit Currency Prevention Cybersecurity Awareness for the Workplace General Employee Safety Training Hazard Communication Responsible Gaming Awareness Training Title 31 Introduction Overview Title 31 SAR Incident Reporting Awareness Training PCI Credit Card Fraud Prevention Sexual Harassment Awareness for Frontline TRMG Title 26 & Form 8300 for Non-Casino Departments Working Conditions Physical Demands How Often Environmental Conditions How Often Standing F Extreme Cold O Walking F Extreme Heat O Sitting F Temperature Changes O Lifting F Wet O Carrying F Humid O Pushing F Noise O Pulling F Vibration O Climbing F Hazards R Balancing F Atmospheric Conditions R Stooping F Cigarette Smoke R Kneeling F Crouching F Crawling F Reaching F Handling F Grasping F Feeling F Talking F Hearing F Repetitive Motions F Eye/Hand/Foot Coordination F C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job) Please check the physical strength of the job from the categories listed below. _ Little physical effort _ Light work _ Medium work _X Heavy work _ Very heavy work
May 15, 2024
Full time
Oversees the daily operations & employee performance in assigned venue. Principal Duties & Responsibilities: Enforces performance standards, policies and procedures as they relate to the venue operations. Ensures smooth and efficient operations on a continual basis. Ensures compliance with all health and safety standards and regulations, as well as all applicable ABC, federal, state and local laws and ordinances. Assists the venue manager with scheduling employees and ensuring correct staffing levels and adjustments are made in accordance with business needs. Ensures that food is prepared on a daily basis in accordance with specifications and to meet business needs. Provides input to the venue manager concerning operational deficiencies and areas in need of improvement. Monitors job performance of venue employees and provides feedback on same to aid employees in developing and enhancing skills. Listens to, evaluates, and handles guest complaints in a courteous, professional manner. Reviews and make recommendations and suggestions to hire, suspend, transfer, promote, evaluate, discipline and terminate employees in a fair and equitable manner. Serves as Restaurant Manager in the absence of the venue manager. Supervises employees in assigned venue. Ensures all disciplinary actions abide by guidelines set forth by Human Resources. Maintains knowledge of property information, including memorabilia. Supervises all food venue Hard Rockers. Other Duties & Responsibilities: Upholds the Mission Statement - We create authentic experiences that rock. Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors. Lives by the Hard Rock Values! Attends BEO Meetings weekly, Keep all BEO updated. Ensures grats for wait staff is completed on time and within guide lines. Assists with set up and break down of functions. Completes floor plans for banquets and contract labor to perform set up and break down task. Maintains banquet store rooms to be kept clean and organized. Maintains proper pars and inventories on small wares, china, glass and sliver ware assure equipment is in good working order. Surveys guest operating supplies on hand to include paper goods and plastic wares. Maintains banquet service manual. Ensures all linens are ordered for events. Ensures training is conducted for all service personnel to include service standards, wine training and cash handling policies make sure there are read and sign forms on file. Maintains and updates service standards manual and assure it is used. Knowledge, Skills, and Abilities Required: A. Knowledge: The level of education, experience, and training an individual must have at minimum to be considered qualified for the position. B. Skills: Specific skills such as computer usage, communication, 10-key touch, etc. C. Abilities: The physical components of the job and how the physical aspect is accomplished. Does the position require LIFTING 50 pounds, or does it require one to MOVE 50 pounds. Can the 50 pounds be moved using a dolly or cart? (Examples: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, fingering, feeling, talking, hearing, tasting, smelling, color vision, etc.) High School diploma general education (GED). Associate's degree from a two year college; or three to five years restaurant experience, with progressive supervisory experience; or equivalent combination of education and experience. Two to four years experience in a gaming or hospitality F&B operation preferred. Previous cash handling experience required. Must be very detailed oriented. Must have basic computer experience, including casino systems, timekeeping systems, and Microsoft applications. Data entry skills preferred. Must have basic mathematical skills. Must be able to add, subtract, multiply and divide. Must project a professional and positive image. Must have a high level of energy Excellent interpersonal skills. Ability to deal with people in a manner that shows sensitivity, tact, and professionalism. Must be able to communicate clearly and effectively with all Hard Rockers and guests. Must have basic computer skills, including casino systems and Microsoft applications. Ability to work a flexible schedule which includes weekends and holidays. Training All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position: Active Shooter Awareness Training Counterfeit Currency Prevention Cybersecurity Awareness for the Workplace General Employee Safety Training Hazard Communication Responsible Gaming Awareness Training Title 31 Introduction Overview Title 31 SAR Incident Reporting Awareness Training PCI Credit Card Fraud Prevention Sexual Harassment Awareness for Frontline TRMG Title 26 & Form 8300 for Non-Casino Departments Working Conditions Physical Demands How Often Environmental Conditions How Often Standing F Extreme Cold O Walking F Extreme Heat O Sitting F Temperature Changes O Lifting F Wet O Carrying F Humid O Pushing F Noise O Pulling F Vibration O Climbing F Hazards R Balancing F Atmospheric Conditions R Stooping F Cigarette Smoke R Kneeling F Crouching F Crawling F Reaching F Handling F Grasping F Feeling F Talking F Hearing F Repetitive Motions F Eye/Hand/Foot Coordination F C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job) Please check the physical strength of the job from the categories listed below. _ Little physical effort _ Light work _ Medium work _X Heavy work _ Very heavy work
Position Title: Server (Apache Tee, Broken Arrow Tap House, Red Hat Grille, Casino F&B) Reports To: Restaurant Manager, Assistant Manager, Supervisor Supervises: N/A Summary of Position Responsible for providing guests with attentive and gracious service. Taking order, serving guests, upselling and describing specials and all menu items. Works as a team by assisting all guests in the dining room. Pre-bussing table in assigned area(s). Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; "Do it right the first time." Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management's discretion: Describes all items in the menu including beverages and specials. Greets guest, take drink order and check I.D(s) for alcoholic beverage orders. Takes guest order accurately. Checks food presentation and delivers as ordered; i.e.: Soup or salad then entree and so on. Removes used, finished drinking ware. Checks with customers to ensure satisfaction. Prepares itemized guest ticket for final processing. Completes shift opening and closing side work as assigned. Fills in as a busser and/or greeter or any other needed position at the request of Restaurant Supervisor and/or Manager. Performs par checks on supplies and reports any replenishment of supplies necessary. Maintains a clean work area. Assists Greeter/Cashier by seating guests when necessary. Assists with bringing food to buffet line when necessary. Assists other departments when necessary. Any other duties as assigned. Adheres to all regulatory, departmental and casino policies and procedures. Supervisory Responsibilities Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High School Diploma or General Education Degree (GED) or six months to one year job-related experience and/or training; must be able to obtain a liquor server license. Mescalero Apache Tribal preference; bicultural experience preferred. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.
May 11, 2024
Full time
Position Title: Server (Apache Tee, Broken Arrow Tap House, Red Hat Grille, Casino F&B) Reports To: Restaurant Manager, Assistant Manager, Supervisor Supervises: N/A Summary of Position Responsible for providing guests with attentive and gracious service. Taking order, serving guests, upselling and describing specials and all menu items. Works as a team by assisting all guests in the dining room. Pre-bussing table in assigned area(s). Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; "Do it right the first time." Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management's discretion: Describes all items in the menu including beverages and specials. Greets guest, take drink order and check I.D(s) for alcoholic beverage orders. Takes guest order accurately. Checks food presentation and delivers as ordered; i.e.: Soup or salad then entree and so on. Removes used, finished drinking ware. Checks with customers to ensure satisfaction. Prepares itemized guest ticket for final processing. Completes shift opening and closing side work as assigned. Fills in as a busser and/or greeter or any other needed position at the request of Restaurant Supervisor and/or Manager. Performs par checks on supplies and reports any replenishment of supplies necessary. Maintains a clean work area. Assists Greeter/Cashier by seating guests when necessary. Assists with bringing food to buffet line when necessary. Assists other departments when necessary. Any other duties as assigned. Adheres to all regulatory, departmental and casino policies and procedures. Supervisory Responsibilities Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High School Diploma or General Education Degree (GED) or six months to one year job-related experience and/or training; must be able to obtain a liquor server license. Mescalero Apache Tribal preference; bicultural experience preferred. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.
Job Purpose or Objective(s): The busser resets tables in a as guests leave the restaurant. Bussers are also responsible for the grooming of the entire restaurant and its perimeters, and supporting servers and service staff with refills and clearing tables. You will report to the Venue Manager. Primary Tasks: + You will clear dirty plates, glasses, silverware, napkins, food and beverage debris from tables and deposit dishes in the dish room or specified area. + Handle all plates and glassware carefully to reduce breakage and potential safety hazards. + Clean all surfaces on tables and chairs within 5 minutes of guest departure to ensure tables are ready for the next guest. + Keep the floor area clean and free of debris. + You will re-set dining room tables following established standards. + Stock bussing stations. + Ensure the dining room, lobby and service area are clean, stocked and visually appealing. + Assist other restaurant personnel with food running and other tasks. + Perform other responsibilities as may be assigned. Job Requirements: + Speak, read, and write English + 1+ year of previous bussing experience in a high traffic restaurant About the Choctaw Nation The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity. Benefits + Free gym membership + Free access to employee health clinic + Free lunch for casino & resort associates + Earned wages access once per week for hourly Associates + Pet insurance + Paid vacation / sick time + Medical / Dental / Vision + 401(K) with company match + College tuition reimbursement + Short-term disability, long-term disability, and family leave + Employee assistance program + Employee prescription program + CNO Paid Life Insurance + Teladoc + On Site Dental Clinics (Jet Dental) + On Site Mammogram Services + Free diabetes and hypertension monitoring benefit (Livongo) + Accolade- Concierge Benefits Program + Wellness Program that equals savings on health insurance cost (Virgin Pulse) + Maternity Care Program + (Benefits provided by the Choctaw Nation are based on employment classification) CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions: + Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS + Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category. + Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates. Job Identification: 7019 Job Category: Food and Beverage Posting Date: 04/22/2024, 3:03 PM Job Schedule: Part time Job Shift: Variable On-Site/Remote: On-Site
Apr 26, 2024
Full time
Job Purpose or Objective(s): The busser resets tables in a as guests leave the restaurant. Bussers are also responsible for the grooming of the entire restaurant and its perimeters, and supporting servers and service staff with refills and clearing tables. You will report to the Venue Manager. Primary Tasks: + You will clear dirty plates, glasses, silverware, napkins, food and beverage debris from tables and deposit dishes in the dish room or specified area. + Handle all plates and glassware carefully to reduce breakage and potential safety hazards. + Clean all surfaces on tables and chairs within 5 minutes of guest departure to ensure tables are ready for the next guest. + Keep the floor area clean and free of debris. + You will re-set dining room tables following established standards. + Stock bussing stations. + Ensure the dining room, lobby and service area are clean, stocked and visually appealing. + Assist other restaurant personnel with food running and other tasks. + Perform other responsibilities as may be assigned. Job Requirements: + Speak, read, and write English + 1+ year of previous bussing experience in a high traffic restaurant About the Choctaw Nation The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity. Benefits + Free gym membership + Free access to employee health clinic + Free lunch for casino & resort associates + Earned wages access once per week for hourly Associates + Pet insurance + Paid vacation / sick time + Medical / Dental / Vision + 401(K) with company match + College tuition reimbursement + Short-term disability, long-term disability, and family leave + Employee assistance program + Employee prescription program + CNO Paid Life Insurance + Teladoc + On Site Dental Clinics (Jet Dental) + On Site Mammogram Services + Free diabetes and hypertension monitoring benefit (Livongo) + Accolade- Concierge Benefits Program + Wellness Program that equals savings on health insurance cost (Virgin Pulse) + Maternity Care Program + (Benefits provided by the Choctaw Nation are based on employment classification) CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions: + Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS + Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category. + Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates. Job Identification: 7019 Job Category: Food and Beverage Posting Date: 04/22/2024, 3:03 PM Job Schedule: Part time Job Shift: Variable On-Site/Remote: On-Site