Job Description Supervise daily operation of dining room(s), room service and convenience store. Ensure resident/guest satisfaction by responding quickly to needs and requests. Ensure room service orders are delivered timely and properly. Ensure smooth and timely opening of the dining room. Assist in producing weekly schedules with budgetary guidelines for service staff. Ensure that there are an adequate number of employees for each shift and ensure that absences are covered. Lead the training of all new dining room employees. Assist service staff during mealtime as needed. Oversee resident billing of food service charges. Manage dining staff.
May 28, 2024
Full time
Job Description Supervise daily operation of dining room(s), room service and convenience store. Ensure resident/guest satisfaction by responding quickly to needs and requests. Ensure room service orders are delivered timely and properly. Ensure smooth and timely opening of the dining room. Assist in producing weekly schedules with budgetary guidelines for service staff. Ensure that there are an adequate number of employees for each shift and ensure that absences are covered. Lead the training of all new dining room employees. Assist service staff during mealtime as needed. Oversee resident billing of food service charges. Manage dining staff.
Job Description Assist the In Room Dining Manager in managing employees. Manage the day to day and operations of In Room Dining Services. To serve the guests in a Five Star manner. Assure highest quality of the Department by working in an efficient and conscious manner, as well as, maintaining and developing the highest service standards possible.
May 28, 2024
Full time
Job Description Assist the In Room Dining Manager in managing employees. Manage the day to day and operations of In Room Dining Services. To serve the guests in a Five Star manner. Assure highest quality of the Department by working in an efficient and conscious manner, as well as, maintaining and developing the highest service standards possible.
Job Description The Royal Service Supervisor coordinates services with the guests and between all departments. Royal Service Supervisors are at the heart of our communication system, experts in all areas able to manage the call center functions and provide seamless service for our guests and colleagues. This position requires a service professional with excellent organizational, analytical, and motivational skills with a very high degree of follow-up on assigned tasks. What You Will Be Doing: Responsible for all PBX and dispatch functions in the hotel including internal and external calls, voicemail, etc. Is an expert in Front Office, Housekeeping, POMEC, In-Room Dining, Food and Beverage Operations as they function as the call center of the hotel Perform Quality Assurance Checks to identify trends and areas of opportunity Assist with room checks and warming as required Consistently offer professional, engaging and friendly service Resolve guest issues and inquires Monitor and respond to guest inquiries via hotel text messaging platform, ensuring 24 hour accessibility and response. Track and coordinate Loyalty Amenities for Accor loyalty members to maintain compliance with corporate standards Enter, track and dispatch Engineering work order requests Handle Housekeeping dispatch, restaurant reservations and Lost and Found Provide seamless In Room Dining order taking - fully knowledgeable in the menus and the operation Utilize Royal Service Manager for all calls and requests to ensure trend tracking Create internal tickets for guest issues or complaints, while monitoring tickets for follow up and immediate resolution Generate ACDC arrival reports Handle all telecom requirements and equipment Review daily reports, arrival, VIP, group following up on action items Build strong rapport with support departments Administer wake up calls Other duties as assigned
May 28, 2024
Full time
Job Description The Royal Service Supervisor coordinates services with the guests and between all departments. Royal Service Supervisors are at the heart of our communication system, experts in all areas able to manage the call center functions and provide seamless service for our guests and colleagues. This position requires a service professional with excellent organizational, analytical, and motivational skills with a very high degree of follow-up on assigned tasks. What You Will Be Doing: Responsible for all PBX and dispatch functions in the hotel including internal and external calls, voicemail, etc. Is an expert in Front Office, Housekeeping, POMEC, In-Room Dining, Food and Beverage Operations as they function as the call center of the hotel Perform Quality Assurance Checks to identify trends and areas of opportunity Assist with room checks and warming as required Consistently offer professional, engaging and friendly service Resolve guest issues and inquires Monitor and respond to guest inquiries via hotel text messaging platform, ensuring 24 hour accessibility and response. Track and coordinate Loyalty Amenities for Accor loyalty members to maintain compliance with corporate standards Enter, track and dispatch Engineering work order requests Handle Housekeeping dispatch, restaurant reservations and Lost and Found Provide seamless In Room Dining order taking - fully knowledgeable in the menus and the operation Utilize Royal Service Manager for all calls and requests to ensure trend tracking Create internal tickets for guest issues or complaints, while monitoring tickets for follow up and immediate resolution Generate ACDC arrival reports Handle all telecom requirements and equipment Review daily reports, arrival, VIP, group following up on action items Build strong rapport with support departments Administer wake up calls Other duties as assigned
Job Description Job Summary As a GetGo Kitchen Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service. You will also provide guidance and coaching to Team Members, ensuring the store runs like clockwork. In this role, you will be on the fast track to store leadership coaching, supervising and leading the kitchen team in addition to, and often on behalf of, the Store Leader. Job Description Experience Required: 1 to 3 years Experience Desired: Experience in supervisory role and food service Education Desired: High school diploma or equivalent Certification or Licensing Preferred: Food Safety Lifting Requirement: Up to 50 pounds Job Responsibilities Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products. Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members, and exemplary service to vendors and stakeholders. Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers. Assist management in setting and reaching aggressive sales and profit goals by encouraging sampling and suggesting as much as possible, while also managing shrink. Monitor quality control in kitchen area and when ordering food and supplies. Maintain maximum flexibility in scheduling by confirming that all Team Members are cross-trained on all positions. Focus on flexibility, being ready to lead the team in the Kitchen at one moment, and then step in as a GoGetter at the next. Make sure your restrooms are always exceptionally clean and well-stocked. Proactively monitor competitor fuel pricing and work with appropriate business partners to remain competitive. Rapidly correct any equipment issues. Ensure all Team Members have access to the right training and resources. Provide training and leadership to hourly Team Members in the store, and when assigned, to peer Leads as well. Supervise product merchandising and integrity by ensuring that all equipment consistently passes safety audits and that the appropriate Team Members on the schedule are certified in food safety. Set and promote sales and performance goals for your team and provide them with the tools to reach those goals. Identify strengths and opportunities on your team and think strategically when making moves and scheduling. Nurture an environment of inclusion and diversity, keeping in mind that each Team Member has a voice. Starting Rate of Pay $19.00 About Us GetGo takes a refreshing approach to the traditional convenience store experience. We are redefining the culinary expectations of a gas station in a way that s fun, fearless and flavorful. Every day our 260+ locations throughout western Pennsylvania, Ohio, northern West Virginia, Maryland and Indiana help countless guests get where they re going with the perfect mix of fuel, food and convenience. Our diverse team strives to help each and every employee get where they re growing with dynamic career paths, competitive pay and solid training. We have a variety of part-time and full-time positions open right now. So we encourage you to get going.
May 28, 2024
Full time
Job Description Job Summary As a GetGo Kitchen Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service. You will also provide guidance and coaching to Team Members, ensuring the store runs like clockwork. In this role, you will be on the fast track to store leadership coaching, supervising and leading the kitchen team in addition to, and often on behalf of, the Store Leader. Job Description Experience Required: 1 to 3 years Experience Desired: Experience in supervisory role and food service Education Desired: High school diploma or equivalent Certification or Licensing Preferred: Food Safety Lifting Requirement: Up to 50 pounds Job Responsibilities Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products. Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members, and exemplary service to vendors and stakeholders. Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers. Assist management in setting and reaching aggressive sales and profit goals by encouraging sampling and suggesting as much as possible, while also managing shrink. Monitor quality control in kitchen area and when ordering food and supplies. Maintain maximum flexibility in scheduling by confirming that all Team Members are cross-trained on all positions. Focus on flexibility, being ready to lead the team in the Kitchen at one moment, and then step in as a GoGetter at the next. Make sure your restrooms are always exceptionally clean and well-stocked. Proactively monitor competitor fuel pricing and work with appropriate business partners to remain competitive. Rapidly correct any equipment issues. Ensure all Team Members have access to the right training and resources. Provide training and leadership to hourly Team Members in the store, and when assigned, to peer Leads as well. Supervise product merchandising and integrity by ensuring that all equipment consistently passes safety audits and that the appropriate Team Members on the schedule are certified in food safety. Set and promote sales and performance goals for your team and provide them with the tools to reach those goals. Identify strengths and opportunities on your team and think strategically when making moves and scheduling. Nurture an environment of inclusion and diversity, keeping in mind that each Team Member has a voice. Starting Rate of Pay $19.00 About Us GetGo takes a refreshing approach to the traditional convenience store experience. We are redefining the culinary expectations of a gas station in a way that s fun, fearless and flavorful. Every day our 260+ locations throughout western Pennsylvania, Ohio, northern West Virginia, Maryland and Indiana help countless guests get where they re going with the perfect mix of fuel, food and convenience. Our diverse team strives to help each and every employee get where they re growing with dynamic career paths, competitive pay and solid training. We have a variety of part-time and full-time positions open right now. So we encourage you to get going.
Job Description Job Summary As a GetGo Kitchen Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service. You will also provide guidance and coaching to Team Members, ensuring the store runs like clockwork. In this role, you will be on the fast track to store leadership coaching, supervising and leading the kitchen team in addition to, and often on behalf of, the Store Leader. Job Description Experience Required: 1 to 3 years Experience Desired: Experience in supervisory role and food service Education Desired: High school diploma or equivalent Certification or Licensing Preferred: Food Safety Lifting Requirement: Up to 50 pounds Job Responsibilities Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products. Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members, and exemplary service to vendors and stakeholders. Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers. Assist management in setting and reaching aggressive sales and profit goals by encouraging sampling and suggesting as much as possible, while also managing shrink. Monitor quality control in kitchen area and when ordering food and supplies. Maintain maximum flexibility in scheduling by confirming that all Team Members are cross-trained on all positions. Focus on flexibility, being ready to lead the team in the Kitchen at one moment, and then step in as a GoGetter at the next. Make sure your restrooms are always exceptionally clean and well-stocked. Proactively monitor competitor fuel pricing and work with appropriate business partners to remain competitive. Rapidly correct any equipment issues. Ensure all Team Members have access to the right training and resources. Provide training and leadership to hourly Team Members in the store, and when assigned, to peer Leads as well. Supervise product merchandising and integrity by ensuring that all equipment consistently passes safety audits and that the appropriate Team Members on the schedule are certified in food safety. Set and promote sales and performance goals for your team and provide them with the tools to reach those goals. Identify strengths and opportunities on your team and think strategically when making moves and scheduling. Nurture an environment of inclusion and diversity, keeping in mind that each Team Member has a voice. Starting Rate of Pay $18.00 About Us GetGo takes a refreshing approach to the traditional convenience store experience. We are redefining the culinary expectations of a gas station in a way that s fun, fearless and flavorful. Every day our 260+ locations throughout western Pennsylvania, Ohio, northern West Virginia, Maryland and Indiana help countless guests get where they re going with the perfect mix of fuel, food and convenience. Our diverse team strives to help each and every employee get where they re growing with dynamic career paths, competitive pay and solid training. We have a variety of part-time and full-time positions open right now. So we encourage you to get going.
May 28, 2024
Full time
Job Description Job Summary As a GetGo Kitchen Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service. You will also provide guidance and coaching to Team Members, ensuring the store runs like clockwork. In this role, you will be on the fast track to store leadership coaching, supervising and leading the kitchen team in addition to, and often on behalf of, the Store Leader. Job Description Experience Required: 1 to 3 years Experience Desired: Experience in supervisory role and food service Education Desired: High school diploma or equivalent Certification or Licensing Preferred: Food Safety Lifting Requirement: Up to 50 pounds Job Responsibilities Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products. Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members, and exemplary service to vendors and stakeholders. Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers. Assist management in setting and reaching aggressive sales and profit goals by encouraging sampling and suggesting as much as possible, while also managing shrink. Monitor quality control in kitchen area and when ordering food and supplies. Maintain maximum flexibility in scheduling by confirming that all Team Members are cross-trained on all positions. Focus on flexibility, being ready to lead the team in the Kitchen at one moment, and then step in as a GoGetter at the next. Make sure your restrooms are always exceptionally clean and well-stocked. Proactively monitor competitor fuel pricing and work with appropriate business partners to remain competitive. Rapidly correct any equipment issues. Ensure all Team Members have access to the right training and resources. Provide training and leadership to hourly Team Members in the store, and when assigned, to peer Leads as well. Supervise product merchandising and integrity by ensuring that all equipment consistently passes safety audits and that the appropriate Team Members on the schedule are certified in food safety. Set and promote sales and performance goals for your team and provide them with the tools to reach those goals. Identify strengths and opportunities on your team and think strategically when making moves and scheduling. Nurture an environment of inclusion and diversity, keeping in mind that each Team Member has a voice. Starting Rate of Pay $18.00 About Us GetGo takes a refreshing approach to the traditional convenience store experience. We are redefining the culinary expectations of a gas station in a way that s fun, fearless and flavorful. Every day our 260+ locations throughout western Pennsylvania, Ohio, northern West Virginia, Maryland and Indiana help countless guests get where they re going with the perfect mix of fuel, food and convenience. Our diverse team strives to help each and every employee get where they re growing with dynamic career paths, competitive pay and solid training. We have a variety of part-time and full-time positions open right now. So we encourage you to get going.
Rady Children's Hospital-San Diego
San Diego, California
JOB SUMMARY: The Supervisor, Patient Food Services is responsible for providing leadership and overall direction for the day-to-day operations of RCHSD's patient food service programs. Oversees patient and production operations for the Room Service program. Manages infant and pediatric formulary and formula preparation. Manages staffing levels and reporting processes to ensure compliance with RCHSD and regulatory agency standards. Assists in the successful operation of the Food Service Department within a hospital setting, ensuring customer service levels are meeting or exceeding stated expectations in the patient care area. Assists with the responsibility for all food service related activities, primarily in the patient care meal program, utilizing the CBORD system and EPIC, formula ordering, distribution, and preparation. MINIMUM QUALIFICATIONS: Bachelor's Degree Area of Study in a Field Related to the Position 5 Years of Experience Servsafe Certificate Bachelor's Degree or 5 years of experience in a supervisory role that involves patient care in lieu of a Bachelor's PREFERRED QUALIFICATIONS: Master's Degree 8 Years of Experience Nutrition, Certified Dietary Manager (CDM), Registered Dietitian (RD) The expected hiring range for this position is $29.49 to $40.55. Rady Children's Hospital is committed to compensation that is externally competitive and internally equitable. We demonstrate this commitment by conducting regular market reviews to remain competitive with organizations of similar size in the nonprofit, healthcare sector. The range listed above does not represent the full salary range for the position but is the expected hiring range for qualified candidates. Compensation decisions consider a variety of factors including experience, education, licensure, unique skillsets, organizational need, and internal equity.
May 25, 2024
Full time
JOB SUMMARY: The Supervisor, Patient Food Services is responsible for providing leadership and overall direction for the day-to-day operations of RCHSD's patient food service programs. Oversees patient and production operations for the Room Service program. Manages infant and pediatric formulary and formula preparation. Manages staffing levels and reporting processes to ensure compliance with RCHSD and regulatory agency standards. Assists in the successful operation of the Food Service Department within a hospital setting, ensuring customer service levels are meeting or exceeding stated expectations in the patient care area. Assists with the responsibility for all food service related activities, primarily in the patient care meal program, utilizing the CBORD system and EPIC, formula ordering, distribution, and preparation. MINIMUM QUALIFICATIONS: Bachelor's Degree Area of Study in a Field Related to the Position 5 Years of Experience Servsafe Certificate Bachelor's Degree or 5 years of experience in a supervisory role that involves patient care in lieu of a Bachelor's PREFERRED QUALIFICATIONS: Master's Degree 8 Years of Experience Nutrition, Certified Dietary Manager (CDM), Registered Dietitian (RD) The expected hiring range for this position is $29.49 to $40.55. Rady Children's Hospital is committed to compensation that is externally competitive and internally equitable. We demonstrate this commitment by conducting regular market reviews to remain competitive with organizations of similar size in the nonprofit, healthcare sector. The range listed above does not represent the full salary range for the position but is the expected hiring range for qualified candidates. Compensation decisions consider a variety of factors including experience, education, licensure, unique skillsets, organizational need, and internal equity.
Start a new career as a Dining Room Supervisor at Village Shores Campus, an Assisted Living Facility! Passionate about helping older adults have great service at mealtime? Village Shores Campus is where you belong. Apply today and receive a response within 48 hours! Why choose Village Shores? Great work environment with staff that is engaged and tenured. Welcoming culture that you feel when you walk in the front doors. Strong employee recognition program, with access to the Wellness Center and discounted employee meals. This is your opportunity to serve older adults. Great Benefits Package Available Starting salary is $42,000/year Credit given for experience How you will make an impact: Village Shores is seeking a customer-service driven Dining Room Supervisor to lead the front of the house operations. As a supervisor, you will hire, train, and schedule servers to ensure the highest level of service in the dining room. Imagine the smiles on the resident's face when delight them during lunch and dinner. Schedule Varies: This is a full-time position with some weekend and holiday coverage. What you will need: High school diploma or GED required. At least one year of supervisor experience in a restaurant, food service, or health related industry. Hospitality or customer service experience preferred. Benefits Available: Medical Healthcare Dental and Vision Insurance Voluntary Life and AD&D Accident Insurance Legal Shield Paid Time Off Holiday Pay Health Savings Accounts Retirement Plans Nice Healthcare (virtual and in-home visits) Short & Long-term Disability Critical Insurance LifeLock ID Theft w/ Norton Cyber Security Pet Insurance Village Shores is an equal employment opportunity/affirmative action & veteran friendly employer. Powered by JazzHR PIc4b690c98bee-1254
May 22, 2024
Full time
Start a new career as a Dining Room Supervisor at Village Shores Campus, an Assisted Living Facility! Passionate about helping older adults have great service at mealtime? Village Shores Campus is where you belong. Apply today and receive a response within 48 hours! Why choose Village Shores? Great work environment with staff that is engaged and tenured. Welcoming culture that you feel when you walk in the front doors. Strong employee recognition program, with access to the Wellness Center and discounted employee meals. This is your opportunity to serve older adults. Great Benefits Package Available Starting salary is $42,000/year Credit given for experience How you will make an impact: Village Shores is seeking a customer-service driven Dining Room Supervisor to lead the front of the house operations. As a supervisor, you will hire, train, and schedule servers to ensure the highest level of service in the dining room. Imagine the smiles on the resident's face when delight them during lunch and dinner. Schedule Varies: This is a full-time position with some weekend and holiday coverage. What you will need: High school diploma or GED required. At least one year of supervisor experience in a restaurant, food service, or health related industry. Hospitality or customer service experience preferred. Benefits Available: Medical Healthcare Dental and Vision Insurance Voluntary Life and AD&D Accident Insurance Legal Shield Paid Time Off Holiday Pay Health Savings Accounts Retirement Plans Nice Healthcare (virtual and in-home visits) Short & Long-term Disability Critical Insurance LifeLock ID Theft w/ Norton Cyber Security Pet Insurance Village Shores is an equal employment opportunity/affirmative action & veteran friendly employer. Powered by JazzHR PIc4b690c98bee-1254
Rady Children's Hospital-San Diego
San Diego, California
JOB SUMMARY: The Supervisor, Patient Food Services is responsible for providing leadership and overall direction for the day-to-day operations of RCHSD's patient food service programs. Oversees patient and production operations for the Room Service program. Manages infant and pediatric formulary and formula preparation. Manages staffing levels and reporting processes to ensure compliance with RCHSD and regulatory agency standards. Assists in the successful operation of the Food Service Department within a hospital setting, ensuring customer service levels are meeting or exceeding stated expectations in the patient care area. Assists with the responsibility for all food service related activities, primarily in the patient care meal program, utilizing the CBORD system and EPIC, formula ordering, distribution, and preparation. MINIMUM QUALIFICATIONS: Bachelor's Degree Area of Study in a Field Related to the Position 5 Years of Experience Servsafe Certificate Bachelor's Degree or 5 years of experience in a supervisory role that involves patient care in lieu of a Bachelor's PREFERRED QUALIFICATIONS: Master's Degree 8 Years of Experience Nutrition, Certified Dietary Manager (CDM), Registered Dietitian (RD) The expected hiring range for this position is $29.49 to $40.55. Rady Children's Hospital is committed to compensation that is externally competitive and internally equitable. We demonstrate this commitment by conducting regular market reviews to remain competitive with organizations of similar size in the nonprofit, healthcare sector. The range listed above does not represent the full salary range for the position but is the expected hiring range for qualified candidates. Compensation decisions consider a variety of factors including experience, education, licensure, unique skillsets, organizational need, and internal equity. EOE including disability/vet
May 16, 2024
Full time
JOB SUMMARY: The Supervisor, Patient Food Services is responsible for providing leadership and overall direction for the day-to-day operations of RCHSD's patient food service programs. Oversees patient and production operations for the Room Service program. Manages infant and pediatric formulary and formula preparation. Manages staffing levels and reporting processes to ensure compliance with RCHSD and regulatory agency standards. Assists in the successful operation of the Food Service Department within a hospital setting, ensuring customer service levels are meeting or exceeding stated expectations in the patient care area. Assists with the responsibility for all food service related activities, primarily in the patient care meal program, utilizing the CBORD system and EPIC, formula ordering, distribution, and preparation. MINIMUM QUALIFICATIONS: Bachelor's Degree Area of Study in a Field Related to the Position 5 Years of Experience Servsafe Certificate Bachelor's Degree or 5 years of experience in a supervisory role that involves patient care in lieu of a Bachelor's PREFERRED QUALIFICATIONS: Master's Degree 8 Years of Experience Nutrition, Certified Dietary Manager (CDM), Registered Dietitian (RD) The expected hiring range for this position is $29.49 to $40.55. Rady Children's Hospital is committed to compensation that is externally competitive and internally equitable. We demonstrate this commitment by conducting regular market reviews to remain competitive with organizations of similar size in the nonprofit, healthcare sector. The range listed above does not represent the full salary range for the position but is the expected hiring range for qualified candidates. Compensation decisions consider a variety of factors including experience, education, licensure, unique skillsets, organizational need, and internal equity. EOE including disability/vet
Club at Seabrook Island, Inc
Johns Island, South Carolina
Welcome to Seabrook Island Club! If you're looking for growth and development, competitive compensation and benefits, and a fun place to work or grow your career, you've come to the right place! Seabrook Island Club is located on beautiful Seabrook Island, just south of historic downtown Charleston. We are always on the lookout for new talent to add to our team. With 2 championship golf courses, 15 tennis courts, two pickleball courts, indoor and outdoor dining venues, banquet and event operations, along with support and administrative positions, there's something at Seabrook for everyone! We offer a variety of full time, part time, year-round and seasonal employment opportunities. Permanent Full-Time employees enjoy the following additional benefits: • Holiday BONUS • 4 Weeks of Paid Time Off • Reimbursement towards continuing education • Holiday Pay • Medical, Dental and Health Benefits • 401k All Seabrook Island Club Employees enjoy: • Training and opportunities for growth • Parties, prizes, and team outings • FREE parking! • Use of Club Amenities (including golf) Banquet Captain- Supervisor (AM or PM): rate starting at $22/hr Job Description: To assist in the implementation of our Club banquets and special events. You should have strong leadership skills and be able to manage multiple streams of information, remain calm in highly stressful situations and demonstrate excellent time management and organizational skills. The Banquet Captain is responsible for the supervision of staff, operations, and guests of banquet experiences at Seabrook Island Club. Reports to the Banquet Manager. Essential Job Functions: Assisting managers and organizers with planning the layout and logistics of events. Supervision of Banquet Servers and Houseman Setting up and managing staff shifts Developing and providing staff with the necessary training, including customer service and serving etiquette. Managing the setup of events. Running the floor and coordinating the food and drink service by liaising with the culinary and service staff. Welcoming guests upon their arrival and assisting them with their seating arrangements. Tending to guests' requests, questions, and complaints. Monitoring the inventory of supplies, equipment, and furniture. Ensuring that the venue and facilities remain neat and clean. Ensuring that all applicable safety regulations are communicated and adhered to. Perform additional duties as assigned by the manager. Promote the Seabrook Island Club's mission to offer elevated service. Adhere to the Core Values and standards set by the Seabrook Island Club. Banquet Bartender: hourly rate $19/hr Job Description: This position is responsible to the Event Managers and Banquet Captains for providing superior beverage service to bar guests and service staff alike and for maintaining bar standards of cleanliness. The bartender will be responsible for cashiering banquet cash bar functions, and is accountable for cash accuracy at the close of business. Achieve total member and guest satisfaction. Essential Job Functions: • Lead by example and promote Seabrook Core Values, Characteristics, Employee Constitution and Decision Making. • Have an understanding of mixology, basic understanding of draft beer and soda systems, and moderate wine knowledge. • Assure proper par levels an all beer, liquor, and wine according to par sheets. Note any discrepancies on the par sheet and verbally notify manager/supervisor at the beginning of shift. • Bartenders shall be clean-shaven, showered and well groomed and shall come to work on time in a clean, pressed uniform. • Proper and complete set up of banquet bars according to standard procedures. • Provide proper fruit garnishes for all drinks. • Keep the bar clean at all times. Follow opening and closing procedures. Complete daily and weekly scheduled cleaning tasks according to posted schedules. • Keep glassware properly cleaned, sanitized, polished and stocked at all times while maintaining three compartment sinks. • Be proficient and work towards mastering the computer point-of-sales systems. • Make drinks quickly, neatly, and efficiently. • Maintain a positive, friendly attitude towards guests, fellow employees and management at all times. • Act as cashier for the bar at banquet functions if necessary. Bartenders shall be accountable for cash accuracy at the close of the shift. • Be flexible in both scheduling and ability to take direction from several managers-, Restaurant Manager, Banquet Manager and Food and Beverage Service Director. • Provide professional, efficient service to bar patrons and service staff alike. Maintain focus on always providing superior customer service. • Must maintain the policy of this company to conduct operations in a manner that will prevent injuries to people and damage to property and equipment and that will comply with all applicable regulations for safety and health. Banquet Server: hourly rate $19/hr Job Description: To serve meals during events at the Club and achieve total member and guest satisfaction. Essential Job Functions: • Properly set tables and side work areas in dining room and kitchen. • Greet guest at table and take orders as necessary, serving all meals and cocktails • Serve all courses of meal using proper service. • Remove dirty dishes, silverware and unused glassware. • Complete all opening and closing side work for each shift and complete weekly cleaning duties as assigned by management. • Attend all required staff meetings. • Maintain a safe working environment for yourself and co-workers. • Any tasks as assigned by a server captain, supervisor or manager. • Must maintain the policy of this company to conduct operations in a manner that will prevent injuries to people and damage to property and equipment and that will comply with all applicable regulations for safety and health. • Adhere to standards set by the Seabrook Island Club. • Lead by example and promote Seabrook Core Values, Characteristics, Employee Constitution and Decision Making. Banquet SA: hourly rate $17/hr Banquet Captain: Experience: Two years of previous experience as a Banquet Captain or Supervisor or a similar position. Must have excellent leadership abilities and the ability to manage many staff members. Great time management and multitasking abilities. Excellent written and verbal communication abilities. The ability to provide an excellent level of customer service, even in stressful situations. Skills: Ability to lift heavy objects in excess of 30lbs. Confident and safe driving skills in a full size passenger van. Excellent customer service skills and communication skills. Ability to work as part of a team and associate well with others. Banquet Bartender: Education: High School diploma and two years bartending experience in upscale environment required. Must be familiar with state beverage service laws. Experience: Minimum of one-year successful bartending experience in a restaurant or club establishment is required for this position. Skills: Excellent bartending skills and knowledge of a variety of mixed drinks is required. Computer literacy and fundamental computer point-of-sales skills are needed for this position. Excellent people skills, even under stressful, faced paced work situations, are required for this position. Strong organizational skills-the ability to work quickly, efficiently and neatly while focusing on providing superior customer service-are needed in this position. The ability to think on your feet, prioritize customer needs and requests and to do several things simultaneously is required. Supervisory Responsibilities: None Equipment to be used: Must be able to operate a touch screen computer running point-of-sales and cash registers. Knowledge of draft beer and soda fountain equipment as well as blender, frozen drink machines and other typical bar equipment is essential. Typical Physical Demands: Ability to handle high stress levels during service hours. Ability to carry trays and miscellaneous items of up to 50 pounds. This position requires moderate strength and physical fitness. The position also requires repeated bending, stooping, reaching and a normal range of hearing and vision. Requires ability to function professionally in a challenging and demanding environment as well as the ability to remain on your feet for extended periods of time and the ability to possibly work in extreme temperatures during long shifts. Banquet Server: Education: High School Diploma or GED equivalent preferred. Experience: 6 months restaurant service experience preferred. Willing to train the right person. Skills: Excellent communication skills required, ability to multi-task and work with others required. Good personality, hard work ethic and willing to be part of a team required. Supervisory Responsibilities: None Equipment to be used: Computer POS systems, coffee machine, ice tea machine, bread warmer, microwave, soup kettles . click apply for full job details
May 28, 2024
Full time
Welcome to Seabrook Island Club! If you're looking for growth and development, competitive compensation and benefits, and a fun place to work or grow your career, you've come to the right place! Seabrook Island Club is located on beautiful Seabrook Island, just south of historic downtown Charleston. We are always on the lookout for new talent to add to our team. With 2 championship golf courses, 15 tennis courts, two pickleball courts, indoor and outdoor dining venues, banquet and event operations, along with support and administrative positions, there's something at Seabrook for everyone! We offer a variety of full time, part time, year-round and seasonal employment opportunities. Permanent Full-Time employees enjoy the following additional benefits: • Holiday BONUS • 4 Weeks of Paid Time Off • Reimbursement towards continuing education • Holiday Pay • Medical, Dental and Health Benefits • 401k All Seabrook Island Club Employees enjoy: • Training and opportunities for growth • Parties, prizes, and team outings • FREE parking! • Use of Club Amenities (including golf) Banquet Captain- Supervisor (AM or PM): rate starting at $22/hr Job Description: To assist in the implementation of our Club banquets and special events. You should have strong leadership skills and be able to manage multiple streams of information, remain calm in highly stressful situations and demonstrate excellent time management and organizational skills. The Banquet Captain is responsible for the supervision of staff, operations, and guests of banquet experiences at Seabrook Island Club. Reports to the Banquet Manager. Essential Job Functions: Assisting managers and organizers with planning the layout and logistics of events. Supervision of Banquet Servers and Houseman Setting up and managing staff shifts Developing and providing staff with the necessary training, including customer service and serving etiquette. Managing the setup of events. Running the floor and coordinating the food and drink service by liaising with the culinary and service staff. Welcoming guests upon their arrival and assisting them with their seating arrangements. Tending to guests' requests, questions, and complaints. Monitoring the inventory of supplies, equipment, and furniture. Ensuring that the venue and facilities remain neat and clean. Ensuring that all applicable safety regulations are communicated and adhered to. Perform additional duties as assigned by the manager. Promote the Seabrook Island Club's mission to offer elevated service. Adhere to the Core Values and standards set by the Seabrook Island Club. Banquet Bartender: hourly rate $19/hr Job Description: This position is responsible to the Event Managers and Banquet Captains for providing superior beverage service to bar guests and service staff alike and for maintaining bar standards of cleanliness. The bartender will be responsible for cashiering banquet cash bar functions, and is accountable for cash accuracy at the close of business. Achieve total member and guest satisfaction. Essential Job Functions: • Lead by example and promote Seabrook Core Values, Characteristics, Employee Constitution and Decision Making. • Have an understanding of mixology, basic understanding of draft beer and soda systems, and moderate wine knowledge. • Assure proper par levels an all beer, liquor, and wine according to par sheets. Note any discrepancies on the par sheet and verbally notify manager/supervisor at the beginning of shift. • Bartenders shall be clean-shaven, showered and well groomed and shall come to work on time in a clean, pressed uniform. • Proper and complete set up of banquet bars according to standard procedures. • Provide proper fruit garnishes for all drinks. • Keep the bar clean at all times. Follow opening and closing procedures. Complete daily and weekly scheduled cleaning tasks according to posted schedules. • Keep glassware properly cleaned, sanitized, polished and stocked at all times while maintaining three compartment sinks. • Be proficient and work towards mastering the computer point-of-sales systems. • Make drinks quickly, neatly, and efficiently. • Maintain a positive, friendly attitude towards guests, fellow employees and management at all times. • Act as cashier for the bar at banquet functions if necessary. Bartenders shall be accountable for cash accuracy at the close of the shift. • Be flexible in both scheduling and ability to take direction from several managers-, Restaurant Manager, Banquet Manager and Food and Beverage Service Director. • Provide professional, efficient service to bar patrons and service staff alike. Maintain focus on always providing superior customer service. • Must maintain the policy of this company to conduct operations in a manner that will prevent injuries to people and damage to property and equipment and that will comply with all applicable regulations for safety and health. Banquet Server: hourly rate $19/hr Job Description: To serve meals during events at the Club and achieve total member and guest satisfaction. Essential Job Functions: • Properly set tables and side work areas in dining room and kitchen. • Greet guest at table and take orders as necessary, serving all meals and cocktails • Serve all courses of meal using proper service. • Remove dirty dishes, silverware and unused glassware. • Complete all opening and closing side work for each shift and complete weekly cleaning duties as assigned by management. • Attend all required staff meetings. • Maintain a safe working environment for yourself and co-workers. • Any tasks as assigned by a server captain, supervisor or manager. • Must maintain the policy of this company to conduct operations in a manner that will prevent injuries to people and damage to property and equipment and that will comply with all applicable regulations for safety and health. • Adhere to standards set by the Seabrook Island Club. • Lead by example and promote Seabrook Core Values, Characteristics, Employee Constitution and Decision Making. Banquet SA: hourly rate $17/hr Banquet Captain: Experience: Two years of previous experience as a Banquet Captain or Supervisor or a similar position. Must have excellent leadership abilities and the ability to manage many staff members. Great time management and multitasking abilities. Excellent written and verbal communication abilities. The ability to provide an excellent level of customer service, even in stressful situations. Skills: Ability to lift heavy objects in excess of 30lbs. Confident and safe driving skills in a full size passenger van. Excellent customer service skills and communication skills. Ability to work as part of a team and associate well with others. Banquet Bartender: Education: High School diploma and two years bartending experience in upscale environment required. Must be familiar with state beverage service laws. Experience: Minimum of one-year successful bartending experience in a restaurant or club establishment is required for this position. Skills: Excellent bartending skills and knowledge of a variety of mixed drinks is required. Computer literacy and fundamental computer point-of-sales skills are needed for this position. Excellent people skills, even under stressful, faced paced work situations, are required for this position. Strong organizational skills-the ability to work quickly, efficiently and neatly while focusing on providing superior customer service-are needed in this position. The ability to think on your feet, prioritize customer needs and requests and to do several things simultaneously is required. Supervisory Responsibilities: None Equipment to be used: Must be able to operate a touch screen computer running point-of-sales and cash registers. Knowledge of draft beer and soda fountain equipment as well as blender, frozen drink machines and other typical bar equipment is essential. Typical Physical Demands: Ability to handle high stress levels during service hours. Ability to carry trays and miscellaneous items of up to 50 pounds. This position requires moderate strength and physical fitness. The position also requires repeated bending, stooping, reaching and a normal range of hearing and vision. Requires ability to function professionally in a challenging and demanding environment as well as the ability to remain on your feet for extended periods of time and the ability to possibly work in extreme temperatures during long shifts. Banquet Server: Education: High School Diploma or GED equivalent preferred. Experience: 6 months restaurant service experience preferred. Willing to train the right person. Skills: Excellent communication skills required, ability to multi-task and work with others required. Good personality, hard work ethic and willing to be part of a team required. Supervisory Responsibilities: None Equipment to be used: Computer POS systems, coffee machine, ice tea machine, bread warmer, microwave, soup kettles . click apply for full job details
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures the overall quality of the cleaning of guest rooms, corridors, and service areas based on hotel, Shaner, and Franchise objectives. Ensures all house and safety rules, housekeeping procedures, and security procedures are followed. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Performs housekeeping, laundry, and/or houseperson functions whenever necessary. Other duties as assigned. Responsibilities Supervise, train, and inspect the performance of assigned Guest Room Attendants and Housepersons, ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests. Qualifications Minimum one year cleaning experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Knowledge of proper chemical handling. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 28, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures the overall quality of the cleaning of guest rooms, corridors, and service areas based on hotel, Shaner, and Franchise objectives. Ensures all house and safety rules, housekeeping procedures, and security procedures are followed. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Performs housekeeping, laundry, and/or houseperson functions whenever necessary. Other duties as assigned. Responsibilities Supervise, train, and inspect the performance of assigned Guest Room Attendants and Housepersons, ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests. Qualifications Minimum one year cleaning experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Knowledge of proper chemical handling. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Job Summary The Night Audit Supervisor is responsible for assisting the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. This role specifically supports the Front Office functions during the overnight hours. Responsibilities QUALIFICATIONS: At least 3 years of progressive experience in a hotel or a related field; or a 2-year college degree and 2 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience preferred. Must be proficient in Windows operating systems Company approved spreadsheets and word processing. Must have a valid driver's license from the applicable state. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate coach counsel and discipline all Guest Services personnel according to Aimbridge Hospitality S.O.P.'s. Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards. Prepare and conduct all Guest Services interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s. Conduct all 90 day and annual Guest Service employee performance appraisals according to S.O.P.'s. Develop employee morale and ensure training of Guest Services personnel. Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count. Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions. Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy. Participate in required M.O.D. program as scheduled. Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement. Ensure all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc. Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly. Ensure that no-show revenue is maximized through consistent and accurate billing. Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting. Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s. Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc. Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming. Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use. Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s. Ensure implementation of all Aimbridge Hospitality policies and house rules. Understand hospitality terms. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service. Ensure correct and accurate cash handling at the Front Desk. Attend monthly all-employee team meetings and any other functions required by management. Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards. Obtain all necessary information when taking room reservations. Ensure logging and delivery of all messages packages and mail in a timely and professional manner. Be aware of all rates packages and promotions currently underway. Follow and enforce all Aimbridge Hospitality hotel credit policies. Process and handle guest laundry (property specific). Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees. Maintain and monitor 'Lost and Found' procedures and policies according to Aimbridge Hospitality standards. Establish and maintain key control system. Ensure participation within departmet for monthly Aimbridge team meeting. Focus the Guest Services Department on their role in contributing to the guest service scores. Monitor all V.I.P.'s special guests and requests. Maintain required pars of all front office and stationary supplies. Review daily Front Office work and activity reports generated by Night Audit. Review Front Office log book and Guest Request log on a daily basis. Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each. Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. Conduct meetings according to Aimbridge Hospitality standards as required by management. Other duties as required. Property Details Situated just a few minutes from the vibrant French Quarter and Arts District, the Hilton New Orleans/St. Charles Avenue hotel was inducted into the Historic Hotels of America in November 2014. Discover beautifully renovated rooms, extensive function space, stylish dining, and fantastic leisure facilities in the heart of Louisiana's main business district. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
May 28, 2024
Full time
Job Summary The Night Audit Supervisor is responsible for assisting the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. This role specifically supports the Front Office functions during the overnight hours. Responsibilities QUALIFICATIONS: At least 3 years of progressive experience in a hotel or a related field; or a 2-year college degree and 2 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience preferred. Must be proficient in Windows operating systems Company approved spreadsheets and word processing. Must have a valid driver's license from the applicable state. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate coach counsel and discipline all Guest Services personnel according to Aimbridge Hospitality S.O.P.'s. Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards. Prepare and conduct all Guest Services interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s. Conduct all 90 day and annual Guest Service employee performance appraisals according to S.O.P.'s. Develop employee morale and ensure training of Guest Services personnel. Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count. Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions. Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy. Participate in required M.O.D. program as scheduled. Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement. Ensure all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc. Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly. Ensure that no-show revenue is maximized through consistent and accurate billing. Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting. Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s. Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc. Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming. Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use. Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s. Ensure implementation of all Aimbridge Hospitality policies and house rules. Understand hospitality terms. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service. Ensure correct and accurate cash handling at the Front Desk. Attend monthly all-employee team meetings and any other functions required by management. Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards. Obtain all necessary information when taking room reservations. Ensure logging and delivery of all messages packages and mail in a timely and professional manner. Be aware of all rates packages and promotions currently underway. Follow and enforce all Aimbridge Hospitality hotel credit policies. Process and handle guest laundry (property specific). Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees. Maintain and monitor 'Lost and Found' procedures and policies according to Aimbridge Hospitality standards. Establish and maintain key control system. Ensure participation within departmet for monthly Aimbridge team meeting. Focus the Guest Services Department on their role in contributing to the guest service scores. Monitor all V.I.P.'s special guests and requests. Maintain required pars of all front office and stationary supplies. Review daily Front Office work and activity reports generated by Night Audit. Review Front Office log book and Guest Request log on a daily basis. Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each. Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. Conduct meetings according to Aimbridge Hospitality standards as required by management. Other duties as required. Property Details Situated just a few minutes from the vibrant French Quarter and Arts District, the Hilton New Orleans/St. Charles Avenue hotel was inducted into the Historic Hotels of America in November 2014. Discover beautifully renovated rooms, extensive function space, stylish dining, and fantastic leisure facilities in the heart of Louisiana's main business district. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Situated at the end of famed Canal Street, The Westin New Orleans offers stunning views of the mighty Mississippi River and the French Quarter. Guests are just steps from the Shops at Canal Place and Harrah's Casino and a short walk to the excitement of Bourbon Street and the Ernest N. Morial Convention Center. The hotel features 462 rooms and suites, including a Presidential Suite, with Westin's signature Heavenly bedding, 34,000-sq-ft of event space, a fully equipped WestinWORKOUT fitness center, a lobby bar Observatory 11 with the best view of the French Quarter anywhere, and a new restaurant Bistro at the Bend. Overview The Night Audit Supervisor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for ensuring that all daily reports are generated, daily revenues are balanced, express checkouts are processed efficiently and guests needing assistance during the shift are accommodated. The Night Audit Supervisor will provide the management team with accurate and reliable information needed to make effective operational decisions Responsibilities Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management Must be able to work with and understand financial information and data, and basic arithmetic functions. Must be able to prioritize job functions in order to meet deadlines. Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). Audit and reconcile financial and statistical reports. Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. Audit and reconcile all Front Desk and Food & Beverage Cashier's work. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Prioritize job functions in order to meet deadlines. Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel. Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed. Ensure overall guest satisfaction. Investigate and handle complaints, disturbances, emergencies, etc. during shift. Monitor and prepare Night Audit reports in accordance with Highgate Hotel's requirements. Assist in the preparation of Night Audit month-end reports, including in-house movie reports, house account summary, phone summary, etc. Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. Handle special guest requests. Have knowledge of and assist in all emergency procedures as required. Qualifications High School diploma or equivalent required. At least 2 to 3 years of progressive experience in a hotel or a related field required. College course work in related field helpful. Previous supervisory responsibility preferred. Flexible and long hours sometimes required. Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Late/Overnight shift.
May 28, 2024
Full time
Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Situated at the end of famed Canal Street, The Westin New Orleans offers stunning views of the mighty Mississippi River and the French Quarter. Guests are just steps from the Shops at Canal Place and Harrah's Casino and a short walk to the excitement of Bourbon Street and the Ernest N. Morial Convention Center. The hotel features 462 rooms and suites, including a Presidential Suite, with Westin's signature Heavenly bedding, 34,000-sq-ft of event space, a fully equipped WestinWORKOUT fitness center, a lobby bar Observatory 11 with the best view of the French Quarter anywhere, and a new restaurant Bistro at the Bend. Overview The Night Audit Supervisor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for ensuring that all daily reports are generated, daily revenues are balanced, express checkouts are processed efficiently and guests needing assistance during the shift are accommodated. The Night Audit Supervisor will provide the management team with accurate and reliable information needed to make effective operational decisions Responsibilities Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management Must be able to work with and understand financial information and data, and basic arithmetic functions. Must be able to prioritize job functions in order to meet deadlines. Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). Audit and reconcile financial and statistical reports. Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. Audit and reconcile all Front Desk and Food & Beverage Cashier's work. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Prioritize job functions in order to meet deadlines. Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel. Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed. Ensure overall guest satisfaction. Investigate and handle complaints, disturbances, emergencies, etc. during shift. Monitor and prepare Night Audit reports in accordance with Highgate Hotel's requirements. Assist in the preparation of Night Audit month-end reports, including in-house movie reports, house account summary, phone summary, etc. Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. Handle special guest requests. Have knowledge of and assist in all emergency procedures as required. Qualifications High School diploma or equivalent required. At least 2 to 3 years of progressive experience in a hotel or a related field required. College course work in related field helpful. Previous supervisory responsibility preferred. Flexible and long hours sometimes required. Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Late/Overnight shift.
Location Royal Orleans Hotel The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork. Omni Royal Orleans' associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Orleans Hotel may be your perfect match. Job Description The role of the Overnight Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible for handling guest issues and forwarding along as needed. Working the third/overnight shift, this supervisor will serve as the Manager on Duty on certain evenings. Responsibilities Be pleasant, smile and greet all guests, using surnames when obtained. To be thoroughly acquainted with all overnight policies and procedures. To be thoroughly knowledgeable of all Front Office, Guest Services and Ideal Services Moments of Service scenarios, and execute to standard. To be familiar with all technical equipment related to the Front Desk. To be familiar with all hotel facilities and offerings. To understand the influence and importance of all departments on the Front Desk. Responsible for the training of new associates. Must be able to run the desk in absence of Management. Familiar with all reservation special packages. Understand all radio codes and emergency procedures. Qualifications Minimum of 1 year Front Office or Guest Service experience required. Hospitality leadership experience outside of these departments may be considered. Strong understanding of front office hotel procedures and practices required. Previous night audit experience preferred; understanding of night audit procedures required. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone Ability to work cohesively with co-workers both within and outside of your department Ability to think clearly, quickly and make concise decisions Ability to prioritize, organize and follow up Ability to handle stressful situations, while maintaining a calm and welcoming demeanor. Previous OPERA experience preferred, but not required. Able to set priorities for the front office team and provide feedback to others that enhances performance. Candidate must have proven leadership skills and must be able to direct, develop and motivate staff. Ability to teach employees importance of, and how to greet guests and courteously solve requests. Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .
May 28, 2024
Full time
Location Royal Orleans Hotel The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork. Omni Royal Orleans' associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Orleans Hotel may be your perfect match. Job Description The role of the Overnight Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible for handling guest issues and forwarding along as needed. Working the third/overnight shift, this supervisor will serve as the Manager on Duty on certain evenings. Responsibilities Be pleasant, smile and greet all guests, using surnames when obtained. To be thoroughly acquainted with all overnight policies and procedures. To be thoroughly knowledgeable of all Front Office, Guest Services and Ideal Services Moments of Service scenarios, and execute to standard. To be familiar with all technical equipment related to the Front Desk. To be familiar with all hotel facilities and offerings. To understand the influence and importance of all departments on the Front Desk. Responsible for the training of new associates. Must be able to run the desk in absence of Management. Familiar with all reservation special packages. Understand all radio codes and emergency procedures. Qualifications Minimum of 1 year Front Office or Guest Service experience required. Hospitality leadership experience outside of these departments may be considered. Strong understanding of front office hotel procedures and practices required. Previous night audit experience preferred; understanding of night audit procedures required. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone Ability to work cohesively with co-workers both within and outside of your department Ability to think clearly, quickly and make concise decisions Ability to prioritize, organize and follow up Ability to handle stressful situations, while maintaining a calm and welcoming demeanor. Previous OPERA experience preferred, but not required. Able to set priorities for the front office team and provide feedback to others that enhances performance. Candidate must have proven leadership skills and must be able to direct, develop and motivate staff. Ability to teach employees importance of, and how to greet guests and courteously solve requests. Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .
University of Pittsburgh Medical Center
Erie, Pennsylvania
Are you a healthcare professional seeking a rewarding career with ample opportunities for growth and development? If you're dedicated to providing exceptional patient care and seeking a role with competitive benefits and abundant room for advancement, we encourage you to consider this exciting opportunity today! UPMC Hamot is currently seeking a compassionate and dynamic individual to join our team as a Patient & Family Concierge in our bustling Emergency Department. If you thrive in a fast-paced environment and are committed to supporting patients and their families during critical moments, we invite you to explore this position further. Title and starting pay rate of this position may vary based on years of experience. The Patient & Family Concierge, Senior is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the Concierge, Senior is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge, Senior will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge, Senior may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, supply and equipment management, and administrative support. Above all, the Concierge, Senior will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge, order unit supplies (office supplies, etc.), MD consults. Administrative Support: Completes department administrative functions. Coordinates patient tests and procedures, scheduling patient transports, and completing errands. Responds to telephone calls, providing courteous service to all internal and external callers. Orders and maintains CyraCom equipment. Prints report sheets. Assign Responder 5 and phones. Build and maintains patient charts. Files papers to patient chart. Manages auto-print reports, including OR schedule. Updates Bedboards per unit standards and communicates changes to appropriate staff as needed. Enters and communicates physician orders timely and accurately. Places work order or otherwise contacts Biotronics for malfunctioning equipment. Prints chart copy upon request. Completes patient admissions, discharges, and transfers through electronic health record. Orders parking passes and cashier functions on demand. Requests transport in teletracking, prints ticket to ride. Records transportation data. Checks crash carts including fire equipment and defibrillators as appropriate. Distributes patient and unit mail. Performs unit audits as directed. Initiates quiet time or monitors noise levels. General: Answers unit phones and transfers to appropriate staff Responds to call lights under Nursing Assistant/PCT direction Interacts and socializes with patients and assesses patient needs Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of care Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed Depending upon unit, may maintain resources like pamphlets, department contacts, etc. Depending upon unit, may complete DOH POC audits, hand hygiene audits, TJC environment tracers, and updating both patient & non-patient facing department bulletin boards. Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Access to medications is limited to the distribution of the medication to the nurse. Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. If you would like to discuss this opportunity and more with a Recruiter for Hamot Nursing and Nursing Support, you can schedule an appointment to meet with us during our virtual office hours! We are available Mondays and Wednesdays 8AM-10AM, 12PM-2PM, 5PM-7PM. We are also available every first Saturday of the month by request, please email to request Saturdays. Please click this link to schedule an appointment: Hamot Recruiter Office Hours Scheduling Qualifications: Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED. 6 months of experience as a Patient & Family Concierge or equivalent Demonstrated competency in all responsibilities of Patient & Family Concierge role Internal promotions to this level are based on the discretion of the business unit's assessment of employee performance Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges Ability to follow written and verbal instructions Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran
May 28, 2024
Full time
Are you a healthcare professional seeking a rewarding career with ample opportunities for growth and development? If you're dedicated to providing exceptional patient care and seeking a role with competitive benefits and abundant room for advancement, we encourage you to consider this exciting opportunity today! UPMC Hamot is currently seeking a compassionate and dynamic individual to join our team as a Patient & Family Concierge in our bustling Emergency Department. If you thrive in a fast-paced environment and are committed to supporting patients and their families during critical moments, we invite you to explore this position further. Title and starting pay rate of this position may vary based on years of experience. The Patient & Family Concierge, Senior is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the Concierge, Senior is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge, Senior will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge, Senior may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, supply and equipment management, and administrative support. Above all, the Concierge, Senior will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge, order unit supplies (office supplies, etc.), MD consults. Administrative Support: Completes department administrative functions. Coordinates patient tests and procedures, scheduling patient transports, and completing errands. Responds to telephone calls, providing courteous service to all internal and external callers. Orders and maintains CyraCom equipment. Prints report sheets. Assign Responder 5 and phones. Build and maintains patient charts. Files papers to patient chart. Manages auto-print reports, including OR schedule. Updates Bedboards per unit standards and communicates changes to appropriate staff as needed. Enters and communicates physician orders timely and accurately. Places work order or otherwise contacts Biotronics for malfunctioning equipment. Prints chart copy upon request. Completes patient admissions, discharges, and transfers through electronic health record. Orders parking passes and cashier functions on demand. Requests transport in teletracking, prints ticket to ride. Records transportation data. Checks crash carts including fire equipment and defibrillators as appropriate. Distributes patient and unit mail. Performs unit audits as directed. Initiates quiet time or monitors noise levels. General: Answers unit phones and transfers to appropriate staff Responds to call lights under Nursing Assistant/PCT direction Interacts and socializes with patients and assesses patient needs Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of care Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed Depending upon unit, may maintain resources like pamphlets, department contacts, etc. Depending upon unit, may complete DOH POC audits, hand hygiene audits, TJC environment tracers, and updating both patient & non-patient facing department bulletin boards. Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Access to medications is limited to the distribution of the medication to the nurse. Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. If you would like to discuss this opportunity and more with a Recruiter for Hamot Nursing and Nursing Support, you can schedule an appointment to meet with us during our virtual office hours! We are available Mondays and Wednesdays 8AM-10AM, 12PM-2PM, 5PM-7PM. We are also available every first Saturday of the month by request, please email to request Saturdays. Please click this link to schedule an appointment: Hamot Recruiter Office Hours Scheduling Qualifications: Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED. 6 months of experience as a Patient & Family Concierge or equivalent Demonstrated competency in all responsibilities of Patient & Family Concierge role Internal promotions to this level are based on the discretion of the business unit's assessment of employee performance Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges Ability to follow written and verbal instructions Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran
Job Description Is contributing to a great dining experience important to you? Are you someone who takes pride in your work? Is leading a team to consistently deliver a great dining experience where your skills shine? If this sounds like you, then join our team and start making a difference today! The Restaurant Supervisor is responsible for the daily operations of the front of the house, providing professional leadership and direction to dining room personnel. Hires and trains employees, under general direction of the Director of F&B. The responsibilities of this role include: Providing suggestions and implementing ideas on improving the efficiency of service Maintaining and managing the point of sale system Overseeing front of the house labor and food presentation Ensuring passing scores in state, local and 3rd party sanitation audits and inspections
May 28, 2024
Full time
Job Description Is contributing to a great dining experience important to you? Are you someone who takes pride in your work? Is leading a team to consistently deliver a great dining experience where your skills shine? If this sounds like you, then join our team and start making a difference today! The Restaurant Supervisor is responsible for the daily operations of the front of the house, providing professional leadership and direction to dining room personnel. Hires and trains employees, under general direction of the Director of F&B. The responsibilities of this role include: Providing suggestions and implementing ideas on improving the efficiency of service Maintaining and managing the point of sale system Overseeing front of the house labor and food presentation Ensuring passing scores in state, local and 3rd party sanitation audits and inspections
Job Description Job Summary As a GetGo Kitchen Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service. You will also provide guidance and coaching to Team Members, ensuring the store runs like clockwork. In this role, you will be on the fast track to store leadership coaching, supervising and leading the kitchen team in addition to, and often on behalf of, the Store Leader. Job Description Experience Required: 1 to 3 years Experience Desired: Experience in supervisory role and food service Education Desired: High school diploma or equivalent Certification or Licensing Preferred: Food Safety Lifting Requirement: Up to 50 pounds Job Responsibilities Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products. Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members, and exemplary service to vendors and stakeholders. Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers. Assist management in setting and reaching aggressive sales and profit goals by encouraging sampling and suggesting as much as possible, while also managing shrink. Monitor quality control in kitchen area and when ordering food and supplies. Maintain maximum flexibility in scheduling by confirming that all Team Members are cross-trained on all positions. Focus on flexibility, being ready to lead the team in the Kitchen at one moment, and then step in as a GoGetter at the next. Make sure your restrooms are always exceptionally clean and well-stocked. Proactively monitor competitor fuel pricing and work with appropriate business partners to remain competitive. Rapidly correct any equipment issues. Ensure all Team Members have access to the right training and resources. Provide training and leadership to hourly Team Members in the store, and when assigned, to peer Leads as well. Supervise product merchandising and integrity by ensuring that all equipment consistently passes safety audits and that the appropriate Team Members on the schedule are certified in food safety. Set and promote sales and performance goals for your team and provide them with the tools to reach those goals. Identify strengths and opportunities on your team and think strategically when making moves and scheduling. Nurture an environment of inclusion and diversity, keeping in mind that each Team Member has a voice. Starting Rate of Pay $18.00 About Us GetGo takes a refreshing approach to the traditional convenience store experience. We are redefining the culinary expectations of a gas station in a way that s fun, fearless and flavorful. Every day our 260+ locations throughout western Pennsylvania, Ohio, northern West Virginia, Maryland and Indiana help countless guests get where they re going with the perfect mix of fuel, food and convenience. Our diverse team strives to help each and every employee get where they re growing with dynamic career paths, competitive pay and solid training. We have a variety of part-time and full-time positions open right now. So we encourage you to get going.
May 28, 2024
Full time
Job Description Job Summary As a GetGo Kitchen Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service. You will also provide guidance and coaching to Team Members, ensuring the store runs like clockwork. In this role, you will be on the fast track to store leadership coaching, supervising and leading the kitchen team in addition to, and often on behalf of, the Store Leader. Job Description Experience Required: 1 to 3 years Experience Desired: Experience in supervisory role and food service Education Desired: High school diploma or equivalent Certification or Licensing Preferred: Food Safety Lifting Requirement: Up to 50 pounds Job Responsibilities Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products. Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members, and exemplary service to vendors and stakeholders. Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers. Assist management in setting and reaching aggressive sales and profit goals by encouraging sampling and suggesting as much as possible, while also managing shrink. Monitor quality control in kitchen area and when ordering food and supplies. Maintain maximum flexibility in scheduling by confirming that all Team Members are cross-trained on all positions. Focus on flexibility, being ready to lead the team in the Kitchen at one moment, and then step in as a GoGetter at the next. Make sure your restrooms are always exceptionally clean and well-stocked. Proactively monitor competitor fuel pricing and work with appropriate business partners to remain competitive. Rapidly correct any equipment issues. Ensure all Team Members have access to the right training and resources. Provide training and leadership to hourly Team Members in the store, and when assigned, to peer Leads as well. Supervise product merchandising and integrity by ensuring that all equipment consistently passes safety audits and that the appropriate Team Members on the schedule are certified in food safety. Set and promote sales and performance goals for your team and provide them with the tools to reach those goals. Identify strengths and opportunities on your team and think strategically when making moves and scheduling. Nurture an environment of inclusion and diversity, keeping in mind that each Team Member has a voice. Starting Rate of Pay $18.00 About Us GetGo takes a refreshing approach to the traditional convenience store experience. We are redefining the culinary expectations of a gas station in a way that s fun, fearless and flavorful. Every day our 260+ locations throughout western Pennsylvania, Ohio, northern West Virginia, Maryland and Indiana help countless guests get where they re going with the perfect mix of fuel, food and convenience. Our diverse team strives to help each and every employee get where they re growing with dynamic career paths, competitive pay and solid training. We have a variety of part-time and full-time positions open right now. So we encourage you to get going.
Job Description Job Summary As a GetGo Kitchen Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service. You will also provide guidance and coaching to Team Members, ensuring the store runs like clockwork. In this role, you will be on the fast track to store leadership coaching, supervising and leading the kitchen team in addition to, and often on behalf of, the Store Leader. Job Description Experience Required: 1 to 3 years Experience Desired: Experience in supervisory role and food service Education Desired: High school diploma or equivalent Certification or Licensing Preferred: Food Safety Lifting Requirement: Up to 50 pounds Job Responsibilities Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products. Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members, and exemplary service to vendors and stakeholders. Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers. Assist management in setting and reaching aggressive sales and profit goals by encouraging sampling and suggesting as much as possible, while also managing shrink. Monitor quality control in kitchen area and when ordering food and supplies. Maintain maximum flexibility in scheduling by confirming that all Team Members are cross-trained on all positions. Focus on flexibility, being ready to lead the team in the Kitchen at one moment, and then step in as a GoGetter at the next. Make sure your restrooms are always exceptionally clean and well-stocked. Proactively monitor competitor fuel pricing and work with appropriate business partners to remain competitive. Rapidly correct any equipment issues. Ensure all Team Members have access to the right training and resources. Provide training and leadership to hourly Team Members in the store, and when assigned, to peer Leads as well. Supervise product merchandising and integrity by ensuring that all equipment consistently passes safety audits and that the appropriate Team Members on the schedule are certified in food safety. Set and promote sales and performance goals for your team and provide them with the tools to reach those goals. Identify strengths and opportunities on your team and think strategically when making moves and scheduling. Nurture an environment of inclusion and diversity, keeping in mind that each Team Member has a voice. Starting Rate of Pay $18.00 About Us GetGo takes a refreshing approach to the traditional convenience store experience. We are redefining the culinary expectations of a gas station in a way that s fun, fearless and flavorful. Every day our 260+ locations throughout western Pennsylvania, Ohio, northern West Virginia, Maryland and Indiana help countless guests get where they re going with the perfect mix of fuel, food and convenience. Our diverse team strives to help each and every employee get where they re growing with dynamic career paths, competitive pay and solid training. We have a variety of part-time and full-time positions open right now. So we encourage you to get going.
May 28, 2024
Full time
Job Description Job Summary As a GetGo Kitchen Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service. You will also provide guidance and coaching to Team Members, ensuring the store runs like clockwork. In this role, you will be on the fast track to store leadership coaching, supervising and leading the kitchen team in addition to, and often on behalf of, the Store Leader. Job Description Experience Required: 1 to 3 years Experience Desired: Experience in supervisory role and food service Education Desired: High school diploma or equivalent Certification or Licensing Preferred: Food Safety Lifting Requirement: Up to 50 pounds Job Responsibilities Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products. Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members, and exemplary service to vendors and stakeholders. Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers. Assist management in setting and reaching aggressive sales and profit goals by encouraging sampling and suggesting as much as possible, while also managing shrink. Monitor quality control in kitchen area and when ordering food and supplies. Maintain maximum flexibility in scheduling by confirming that all Team Members are cross-trained on all positions. Focus on flexibility, being ready to lead the team in the Kitchen at one moment, and then step in as a GoGetter at the next. Make sure your restrooms are always exceptionally clean and well-stocked. Proactively monitor competitor fuel pricing and work with appropriate business partners to remain competitive. Rapidly correct any equipment issues. Ensure all Team Members have access to the right training and resources. Provide training and leadership to hourly Team Members in the store, and when assigned, to peer Leads as well. Supervise product merchandising and integrity by ensuring that all equipment consistently passes safety audits and that the appropriate Team Members on the schedule are certified in food safety. Set and promote sales and performance goals for your team and provide them with the tools to reach those goals. Identify strengths and opportunities on your team and think strategically when making moves and scheduling. Nurture an environment of inclusion and diversity, keeping in mind that each Team Member has a voice. Starting Rate of Pay $18.00 About Us GetGo takes a refreshing approach to the traditional convenience store experience. We are redefining the culinary expectations of a gas station in a way that s fun, fearless and flavorful. Every day our 260+ locations throughout western Pennsylvania, Ohio, northern West Virginia, Maryland and Indiana help countless guests get where they re going with the perfect mix of fuel, food and convenience. Our diverse team strives to help each and every employee get where they re growing with dynamic career paths, competitive pay and solid training. We have a variety of part-time and full-time positions open right now. So we encourage you to get going.
Job Description Job Summary As a GetGo Kitchen Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service. You will also provide guidance and coaching to Team Members, ensuring the store runs like clockwork. In this role, you will be on the fast track to store leadership coaching, supervising and leading the kitchen team in addition to, and often on behalf of, the Store Leader. Job Description Experience Required: 1 to 3 years Experience Desired: Experience in supervisory role and food service Education Desired: High school diploma or equivalent Certification or Licensing Preferred: Food Safety Lifting Requirement: Up to 50 pounds Job Responsibilities Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products. Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members, and exemplary service to vendors and stakeholders. Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers. Assist management in setting and reaching aggressive sales and profit goals by encouraging sampling and suggesting as much as possible, while also managing shrink. Monitor quality control in kitchen area and when ordering food and supplies. Maintain maximum flexibility in scheduling by confirming that all Team Members are cross-trained on all positions. Focus on flexibility, being ready to lead the team in the Kitchen at one moment, and then step in as a GoGetter at the next. Make sure your restrooms are always exceptionally clean and well-stocked. Proactively monitor competitor fuel pricing and work with appropriate business partners to remain competitive. Rapidly correct any equipment issues. Ensure all Team Members have access to the right training and resources. Provide training and leadership to hourly Team Members in the store, and when assigned, to peer Leads as well. Supervise product merchandising and integrity by ensuring that all equipment consistently passes safety audits and that the appropriate Team Members on the schedule are certified in food safety. Set and promote sales and performance goals for your team and provide them with the tools to reach those goals. Identify strengths and opportunities on your team and think strategically when making moves and scheduling. Nurture an environment of inclusion and diversity, keeping in mind that each Team Member has a voice. Starting Rate of Pay $18.00 About Us GetGo takes a refreshing approach to the traditional convenience store experience. We are redefining the culinary expectations of a gas station in a way that s fun, fearless and flavorful. Every day our 260+ locations throughout western Pennsylvania, Ohio, northern West Virginia, Maryland and Indiana help countless guests get where they re going with the perfect mix of fuel, food and convenience. Our diverse team strives to help each and every employee get where they re growing with dynamic career paths, competitive pay and solid training. We have a variety of part-time and full-time positions open right now. So we encourage you to get going.
May 28, 2024
Full time
Job Description Job Summary As a GetGo Kitchen Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service. You will also provide guidance and coaching to Team Members, ensuring the store runs like clockwork. In this role, you will be on the fast track to store leadership coaching, supervising and leading the kitchen team in addition to, and often on behalf of, the Store Leader. Job Description Experience Required: 1 to 3 years Experience Desired: Experience in supervisory role and food service Education Desired: High school diploma or equivalent Certification or Licensing Preferred: Food Safety Lifting Requirement: Up to 50 pounds Job Responsibilities Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products. Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members, and exemplary service to vendors and stakeholders. Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers. Assist management in setting and reaching aggressive sales and profit goals by encouraging sampling and suggesting as much as possible, while also managing shrink. Monitor quality control in kitchen area and when ordering food and supplies. Maintain maximum flexibility in scheduling by confirming that all Team Members are cross-trained on all positions. Focus on flexibility, being ready to lead the team in the Kitchen at one moment, and then step in as a GoGetter at the next. Make sure your restrooms are always exceptionally clean and well-stocked. Proactively monitor competitor fuel pricing and work with appropriate business partners to remain competitive. Rapidly correct any equipment issues. Ensure all Team Members have access to the right training and resources. Provide training and leadership to hourly Team Members in the store, and when assigned, to peer Leads as well. Supervise product merchandising and integrity by ensuring that all equipment consistently passes safety audits and that the appropriate Team Members on the schedule are certified in food safety. Set and promote sales and performance goals for your team and provide them with the tools to reach those goals. Identify strengths and opportunities on your team and think strategically when making moves and scheduling. Nurture an environment of inclusion and diversity, keeping in mind that each Team Member has a voice. Starting Rate of Pay $18.00 About Us GetGo takes a refreshing approach to the traditional convenience store experience. We are redefining the culinary expectations of a gas station in a way that s fun, fearless and flavorful. Every day our 260+ locations throughout western Pennsylvania, Ohio, northern West Virginia, Maryland and Indiana help countless guests get where they re going with the perfect mix of fuel, food and convenience. Our diverse team strives to help each and every employee get where they re growing with dynamic career paths, competitive pay and solid training. We have a variety of part-time and full-time positions open right now. So we encourage you to get going.
Job Description Job Summary As a GetGo Kitchen Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service. You will also provide guidance and coaching to Team Members, ensuring the store runs like clockwork. In this role, you will be on the fast track to store leadership coaching, supervising and leading the kitchen team in addition to, and often on behalf of, the Store Leader. Job Description Experience Required: 1 to 3 years Experience Desired: Experience in supervisory role and food service Education Desired: High school diploma or equivalent Certification or Licensing Preferred: Food Safety Lifting Requirement: Up to 50 pounds Job Responsibilities Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products. Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members, and exemplary service to vendors and stakeholders. Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers. Assist management in setting and reaching aggressive sales and profit goals by encouraging sampling and suggesting as much as possible, while also managing shrink. Monitor quality control in kitchen area and when ordering food and supplies. Maintain maximum flexibility in scheduling by confirming that all Team Members are cross-trained on all positions. Focus on flexibility, being ready to lead the team in the Kitchen at one moment, and then step in as a GoGetter at the next. Make sure your restrooms are always exceptionally clean and well-stocked. Proactively monitor competitor fuel pricing and work with appropriate business partners to remain competitive. Rapidly correct any equipment issues. Ensure all Team Members have access to the right training and resources. Provide training and leadership to hourly Team Members in the store, and when assigned, to peer Leads as well. Supervise product merchandising and integrity by ensuring that all equipment consistently passes safety audits and that the appropriate Team Members on the schedule are certified in food safety. Set and promote sales and performance goals for your team and provide them with the tools to reach those goals. Identify strengths and opportunities on your team and think strategically when making moves and scheduling. Nurture an environment of inclusion and diversity, keeping in mind that each Team Member has a voice. Starting Rate of Pay $20.00 About Us GetGo takes a refreshing approach to the traditional convenience store experience. We are redefining the culinary expectations of a gas station in a way that s fun, fearless and flavorful. Every day our 260+ locations throughout western Pennsylvania, Ohio, northern West Virginia, Maryland and Indiana help countless guests get where they re going with the perfect mix of fuel, food and convenience. Our diverse team strives to help each and every employee get where they re growing with dynamic career paths, competitive pay and solid training. We have a variety of part-time and full-time positions open right now. So we encourage you to get going.
May 28, 2024
Full time
Job Description Job Summary As a GetGo Kitchen Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service. You will also provide guidance and coaching to Team Members, ensuring the store runs like clockwork. In this role, you will be on the fast track to store leadership coaching, supervising and leading the kitchen team in addition to, and often on behalf of, the Store Leader. Job Description Experience Required: 1 to 3 years Experience Desired: Experience in supervisory role and food service Education Desired: High school diploma or equivalent Certification or Licensing Preferred: Food Safety Lifting Requirement: Up to 50 pounds Job Responsibilities Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products. Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members, and exemplary service to vendors and stakeholders. Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers. Assist management in setting and reaching aggressive sales and profit goals by encouraging sampling and suggesting as much as possible, while also managing shrink. Monitor quality control in kitchen area and when ordering food and supplies. Maintain maximum flexibility in scheduling by confirming that all Team Members are cross-trained on all positions. Focus on flexibility, being ready to lead the team in the Kitchen at one moment, and then step in as a GoGetter at the next. Make sure your restrooms are always exceptionally clean and well-stocked. Proactively monitor competitor fuel pricing and work with appropriate business partners to remain competitive. Rapidly correct any equipment issues. Ensure all Team Members have access to the right training and resources. Provide training and leadership to hourly Team Members in the store, and when assigned, to peer Leads as well. Supervise product merchandising and integrity by ensuring that all equipment consistently passes safety audits and that the appropriate Team Members on the schedule are certified in food safety. Set and promote sales and performance goals for your team and provide them with the tools to reach those goals. Identify strengths and opportunities on your team and think strategically when making moves and scheduling. Nurture an environment of inclusion and diversity, keeping in mind that each Team Member has a voice. Starting Rate of Pay $20.00 About Us GetGo takes a refreshing approach to the traditional convenience store experience. We are redefining the culinary expectations of a gas station in a way that s fun, fearless and flavorful. Every day our 260+ locations throughout western Pennsylvania, Ohio, northern West Virginia, Maryland and Indiana help countless guests get where they re going with the perfect mix of fuel, food and convenience. Our diverse team strives to help each and every employee get where they re growing with dynamic career paths, competitive pay and solid training. We have a variety of part-time and full-time positions open right now. So we encourage you to get going.
Job Description Job Summary As a GetGo Kitchen Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service. You will also provide guidance and coaching to Team Members, ensuring the store runs like clockwork. In this role, you will be on the fast track to store leadership coaching, supervising and leading the kitchen team in addition to, and often on behalf of, the Store Leader. Job Description Experience Required: 1 to 3 years Experience Desired: Experience in supervisory role and food service Education Desired: High school diploma or equivalent Certification or Licensing Preferred: Food Safety Lifting Requirement: Up to 50 pounds Job Responsibilities Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products. Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members, and exemplary service to vendors and stakeholders. Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers. Assist management in setting and reaching aggressive sales and profit goals by encouraging sampling and suggesting as much as possible, while also managing shrink. Monitor quality control in kitchen area and when ordering food and supplies. Maintain maximum flexibility in scheduling by confirming that all Team Members are cross-trained on all positions. Focus on flexibility, being ready to lead the team in the Kitchen at one moment, and then step in as a GoGetter at the next. Make sure your restrooms are always exceptionally clean and well-stocked. Proactively monitor competitor fuel pricing and work with appropriate business partners to remain competitive. Rapidly correct any equipment issues. Ensure all Team Members have access to the right training and resources. Provide training and leadership to hourly Team Members in the store, and when assigned, to peer Leads as well. Supervise product merchandising and integrity by ensuring that all equipment consistently passes safety audits and that the appropriate Team Members on the schedule are certified in food safety. Set and promote sales and performance goals for your team and provide them with the tools to reach those goals. Identify strengths and opportunities on your team and think strategically when making moves and scheduling. Nurture an environment of inclusion and diversity, keeping in mind that each Team Member has a voice. Starting Rate of Pay $18.00 About Us GetGo takes a refreshing approach to the traditional convenience store experience. We are redefining the culinary expectations of a gas station in a way that s fun, fearless and flavorful. Every day our 260+ locations throughout western Pennsylvania, Ohio, northern West Virginia, Maryland and Indiana help countless guests get where they re going with the perfect mix of fuel, food and convenience. Our diverse team strives to help each and every employee get where they re growing with dynamic career paths, competitive pay and solid training. We have a variety of part-time and full-time positions open right now. So we encourage you to get going.
May 28, 2024
Full time
Job Description Job Summary As a GetGo Kitchen Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service. You will also provide guidance and coaching to Team Members, ensuring the store runs like clockwork. In this role, you will be on the fast track to store leadership coaching, supervising and leading the kitchen team in addition to, and often on behalf of, the Store Leader. Job Description Experience Required: 1 to 3 years Experience Desired: Experience in supervisory role and food service Education Desired: High school diploma or equivalent Certification or Licensing Preferred: Food Safety Lifting Requirement: Up to 50 pounds Job Responsibilities Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products. Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members, and exemplary service to vendors and stakeholders. Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers. Assist management in setting and reaching aggressive sales and profit goals by encouraging sampling and suggesting as much as possible, while also managing shrink. Monitor quality control in kitchen area and when ordering food and supplies. Maintain maximum flexibility in scheduling by confirming that all Team Members are cross-trained on all positions. Focus on flexibility, being ready to lead the team in the Kitchen at one moment, and then step in as a GoGetter at the next. Make sure your restrooms are always exceptionally clean and well-stocked. Proactively monitor competitor fuel pricing and work with appropriate business partners to remain competitive. Rapidly correct any equipment issues. Ensure all Team Members have access to the right training and resources. Provide training and leadership to hourly Team Members in the store, and when assigned, to peer Leads as well. Supervise product merchandising and integrity by ensuring that all equipment consistently passes safety audits and that the appropriate Team Members on the schedule are certified in food safety. Set and promote sales and performance goals for your team and provide them with the tools to reach those goals. Identify strengths and opportunities on your team and think strategically when making moves and scheduling. Nurture an environment of inclusion and diversity, keeping in mind that each Team Member has a voice. Starting Rate of Pay $18.00 About Us GetGo takes a refreshing approach to the traditional convenience store experience. We are redefining the culinary expectations of a gas station in a way that s fun, fearless and flavorful. Every day our 260+ locations throughout western Pennsylvania, Ohio, northern West Virginia, Maryland and Indiana help countless guests get where they re going with the perfect mix of fuel, food and convenience. Our diverse team strives to help each and every employee get where they re growing with dynamic career paths, competitive pay and solid training. We have a variety of part-time and full-time positions open right now. So we encourage you to get going.