Job Description Job Description COORDINATOR - CAFE SALES Job ID 9 Category Marketing/Sales Job Type Regular Full-Time Overview Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the worlds largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Powers North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit or Responsibilities To provide support for the Cafe Sales & Marketing team while taking ownership of specific initiatives that will assist in driving sales. Write and negotiate sales and marketing contracts according to Corporateprocedures Delphi Administration Primary responsibility for all input and reporting functions for Delphi. Assembling of the Cafe Event Calendar and Brand Calendar Reporting of weekly Occupancy Reporting Programs by working with local hotel Concierge Communication and follow up with Group Travel Planners and marketing partners Administration of package programs Ensure receipt of payment from client by following Corporate procedures Maintenance of sales and marketing tools and equipment (banners, linens, skirting, etc.) Updating of cafe website to be communicated with Support Center On-Line Marketing team Partnering with Sales & Marketing Manager in the prospecting calls to Corporate accounts, convention/meeting organizers and previous bookings Assist in execution and attend buyouts, functions, and designated parties to provide support, ensure guest satisfaction, and promote future business Attend trade-shows as approved by cafe budget and Corporate Sales and Marketing departments. Liaise between Support Center Sales & Marketing departments and the cafes Work with SM, GM, and KM to ensure that contract/menu is executable Attend meetings with S&M Manager as requested to communicate events/functions to management team and/or staff Coordinate operations between departments Attend client functions marketing events and designated parties to provide support and representation of the department Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique Work as a team, helping all departments to complete the required activities or projects that ensure we achieve successful events or outcomes reflecting the brand Maintain high morale Operate ethically to protect the image of Hard Rock Utilize programs designed to help Save the Planet This job description reflects the positions essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS Some college coursework SKILLS Presentation of a professional image to guests, clients, and potential function coordinators Composure during stressful events Possession of a take charge attitude tempered with diplomacy Ability to work independently while ensuring that managers and/or clients possess the pertinent information for the execution of a successful event Must possess strong communication and listening skills, excellent reading and writing Comprehend professional language, either written or spoken, to communicate Ability to effectively present information in one-on-one and small group situations to other employees of the organization Multiple language abilities a plus, fluency in English required PHYSICAL DEMANDS Ability to move throughout the Corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time Ability to sit for extended periods of time Ability to make repeating movements of the arms, hands, and wrists Ability to express or exchange ideas verbally and perceive sound by by ear Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds Ability to turn or twist body parts in a circular motion Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment Ability to travel via auto or airplane for long periods of time
Apr 26, 2024
Full time
Job Description Job Description COORDINATOR - CAFE SALES Job ID 9 Category Marketing/Sales Job Type Regular Full-Time Overview Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the worlds largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Powers North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit or Responsibilities To provide support for the Cafe Sales & Marketing team while taking ownership of specific initiatives that will assist in driving sales. Write and negotiate sales and marketing contracts according to Corporateprocedures Delphi Administration Primary responsibility for all input and reporting functions for Delphi. Assembling of the Cafe Event Calendar and Brand Calendar Reporting of weekly Occupancy Reporting Programs by working with local hotel Concierge Communication and follow up with Group Travel Planners and marketing partners Administration of package programs Ensure receipt of payment from client by following Corporate procedures Maintenance of sales and marketing tools and equipment (banners, linens, skirting, etc.) Updating of cafe website to be communicated with Support Center On-Line Marketing team Partnering with Sales & Marketing Manager in the prospecting calls to Corporate accounts, convention/meeting organizers and previous bookings Assist in execution and attend buyouts, functions, and designated parties to provide support, ensure guest satisfaction, and promote future business Attend trade-shows as approved by cafe budget and Corporate Sales and Marketing departments. Liaise between Support Center Sales & Marketing departments and the cafes Work with SM, GM, and KM to ensure that contract/menu is executable Attend meetings with S&M Manager as requested to communicate events/functions to management team and/or staff Coordinate operations between departments Attend client functions marketing events and designated parties to provide support and representation of the department Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique Work as a team, helping all departments to complete the required activities or projects that ensure we achieve successful events or outcomes reflecting the brand Maintain high morale Operate ethically to protect the image of Hard Rock Utilize programs designed to help Save the Planet This job description reflects the positions essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS Some college coursework SKILLS Presentation of a professional image to guests, clients, and potential function coordinators Composure during stressful events Possession of a take charge attitude tempered with diplomacy Ability to work independently while ensuring that managers and/or clients possess the pertinent information for the execution of a successful event Must possess strong communication and listening skills, excellent reading and writing Comprehend professional language, either written or spoken, to communicate Ability to effectively present information in one-on-one and small group situations to other employees of the organization Multiple language abilities a plus, fluency in English required PHYSICAL DEMANDS Ability to move throughout the Corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time Ability to sit for extended periods of time Ability to make repeating movements of the arms, hands, and wrists Ability to express or exchange ideas verbally and perceive sound by by ear Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds Ability to turn or twist body parts in a circular motion Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment Ability to travel via auto or airplane for long periods of time
In the world of travel, it takes a lot of coordination and managing of details to produce a wonderful tour to a faraway destination. To get those great, 5-star reviews from our returning passengers, we rely on our operations team to make sure everything promised is delivered and that our travelers come home with amazing memories, ready to book with us again. If you are a talented, detail-oriented Group Travel Coordinator, our group department has a position for you to help us make the magic happen again and again. We are an internet-based tour operator specializing in exotic international destinations. We create exceptional, small group tours to more than fifty international destinations around the world. We have been in business since 1982, and great customer service is our secret sauce. In this position, your goal would be to assist the group manager, make travel arrangements for groups and organizations, including scheduling flights and ground transportation, booking accommodations, and handling any other trip-related tasks. Contact vendors for outsourced services. Book travel arrangements in a timely manner. Experience in the travel industry is a plus but not required. Main Duties & Responsibilities Experience in managing projects, resolving problems, and providing the best customer service in the industry. Experience with Microsoft Office and Excel is a plus. Comfort around software solutions to enable the quick mastery of our internal systems. Excellent time management and organization skills with our operations team. Ability to multitask Ensuring an excellent travel experience for customers Coordinate all aspects of business related travel for staff including reserving transportation, creating travel authorizations, processing visa requests Customize a vacation package to best fit the customers travel and financial needs Making and monitoring all domestic and international travel arrangements for executives and any other designated travelers via private jet and commercial flights including itineraries for the executives and flight crew Work in an administrative setting Maintain all travel reservations including emphasizing salable features Use a variety of on-line tools, vendor resources, and program guidelines to provide the best travel options for customers
Apr 20, 2024
Full time
In the world of travel, it takes a lot of coordination and managing of details to produce a wonderful tour to a faraway destination. To get those great, 5-star reviews from our returning passengers, we rely on our operations team to make sure everything promised is delivered and that our travelers come home with amazing memories, ready to book with us again. If you are a talented, detail-oriented Group Travel Coordinator, our group department has a position for you to help us make the magic happen again and again. We are an internet-based tour operator specializing in exotic international destinations. We create exceptional, small group tours to more than fifty international destinations around the world. We have been in business since 1982, and great customer service is our secret sauce. In this position, your goal would be to assist the group manager, make travel arrangements for groups and organizations, including scheduling flights and ground transportation, booking accommodations, and handling any other trip-related tasks. Contact vendors for outsourced services. Book travel arrangements in a timely manner. Experience in the travel industry is a plus but not required. Main Duties & Responsibilities Experience in managing projects, resolving problems, and providing the best customer service in the industry. Experience with Microsoft Office and Excel is a plus. Comfort around software solutions to enable the quick mastery of our internal systems. Excellent time management and organization skills with our operations team. Ability to multitask Ensuring an excellent travel experience for customers Coordinate all aspects of business related travel for staff including reserving transportation, creating travel authorizations, processing visa requests Customize a vacation package to best fit the customers travel and financial needs Making and monitoring all domestic and international travel arrangements for executives and any other designated travelers via private jet and commercial flights including itineraries for the executives and flight crew Work in an administrative setting Maintain all travel reservations including emphasizing salable features Use a variety of on-line tools, vendor resources, and program guidelines to provide the best travel options for customers
Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location Amrit Ocean Resort & Residences The first-of-its-kind Five Star personalized luxury wellness community is launching our first location in South East Florida. Located on 7.5 acres oceanfront, Amrit unites the ancient inner-science of the East and Western technology for personalized luxury that promotes mindful living with unlimited potential. Utilizing the time-honored practice of Eight Limbs of Patanjali with Five Pillars of Wellness (Mindfulness, Nutrition, Fitness, Relaxation and Sleep), Amrit's 24/7 Personal Wellness Advisors work with guests to identify their Personalized Roadmap to Wellness. Amrit's two towers, Peace and Happiness comprise 182 wellness residents, 153 wellness resort suites including 30 destination spa suites, chlorine free pools, natural bistro with teaching kitchen, farm to table restaurant, meeting/celebration space, hair-health full service salon, outdoor activities/experiences and 100,000 sf of wellness and spa spread over four floors indoors and out. Featuring Aayush, an extensive hydrothermal circuit with co-ed and gender specific areas, plus hamam, flotation pod and terraces with panoramic ocean views. Amrit, in partnership with leading wellness innovators, globally renown mindfulness experts, and a spa floor dedicated to innovative treatments and services, will provide the tools, technology, resources and experiences for guests to achieve personalized peace and happiness and ultimately, wellness for life. Overview The Personal Wellness Coordinator is responsible for creating a welcoming first impression and for providing current information about the wellness offerings, services, and facilities. He/she is also responsible for greeting guests, assisting with questions, and providing recommendations and directions for wellness facilities. The Personal Wellness Coordinator will be a point of contact for the guests to assist them in organizing & booking their wellness activities, dining experience, and building their itinerary prior to arriving to the resort. The Personal Wellness Coordinator will be responsible for selling the PWSS coaching sessions membership. Responsibilities Customer Service: Create a welcoming and comfortable environment for clients, ensuring they feel relaxed and cared for throughout their visit. Team Collaboration: Collaborate with other wellness professionals, including massage therapists, yoga instructors, and nutritionists, LMFTs, to create integrated wellness programs for clients. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Amrit Ocean Resort & Highgate Hotels Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Amrit Ocean Resort & Highgate Hotels Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Qualifications Education & Experience: Prior experience working in a spa or wellness center preferred. Excellent communication and interpersonal skills. Exceptional customer service skills. Ability to work in a team-oriented environment. Strong attention to detail and time management skills. Physical requirements: Flexible and long hours sometimes required. Ability to stand during entire shift. Medium work - Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Apr 11, 2024
Full time
Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location Amrit Ocean Resort & Residences The first-of-its-kind Five Star personalized luxury wellness community is launching our first location in South East Florida. Located on 7.5 acres oceanfront, Amrit unites the ancient inner-science of the East and Western technology for personalized luxury that promotes mindful living with unlimited potential. Utilizing the time-honored practice of Eight Limbs of Patanjali with Five Pillars of Wellness (Mindfulness, Nutrition, Fitness, Relaxation and Sleep), Amrit's 24/7 Personal Wellness Advisors work with guests to identify their Personalized Roadmap to Wellness. Amrit's two towers, Peace and Happiness comprise 182 wellness residents, 153 wellness resort suites including 30 destination spa suites, chlorine free pools, natural bistro with teaching kitchen, farm to table restaurant, meeting/celebration space, hair-health full service salon, outdoor activities/experiences and 100,000 sf of wellness and spa spread over four floors indoors and out. Featuring Aayush, an extensive hydrothermal circuit with co-ed and gender specific areas, plus hamam, flotation pod and terraces with panoramic ocean views. Amrit, in partnership with leading wellness innovators, globally renown mindfulness experts, and a spa floor dedicated to innovative treatments and services, will provide the tools, technology, resources and experiences for guests to achieve personalized peace and happiness and ultimately, wellness for life. Overview The Personal Wellness Coordinator is responsible for creating a welcoming first impression and for providing current information about the wellness offerings, services, and facilities. He/she is also responsible for greeting guests, assisting with questions, and providing recommendations and directions for wellness facilities. The Personal Wellness Coordinator will be a point of contact for the guests to assist them in organizing & booking their wellness activities, dining experience, and building their itinerary prior to arriving to the resort. The Personal Wellness Coordinator will be responsible for selling the PWSS coaching sessions membership. Responsibilities Customer Service: Create a welcoming and comfortable environment for clients, ensuring they feel relaxed and cared for throughout their visit. Team Collaboration: Collaborate with other wellness professionals, including massage therapists, yoga instructors, and nutritionists, LMFTs, to create integrated wellness programs for clients. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Amrit Ocean Resort & Highgate Hotels Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Amrit Ocean Resort & Highgate Hotels Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Qualifications Education & Experience: Prior experience working in a spa or wellness center preferred. Excellent communication and interpersonal skills. Exceptional customer service skills. Ability to work in a team-oriented environment. Strong attention to detail and time management skills. Physical requirements: Flexible and long hours sometimes required. Ability to stand during entire shift. Medium work - Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Job Description Please note that this is not an exhaustive list of everything that needs to be done Within this, the key responsibilities for this position are: Evaluate and initiate opportunities for developing new sources of business by actively prospecting and soliciting, developing, and maintaining social catering accounts through networking, telephone, personal sales calls, trade shows, and on-site entertainment. Responsible for achieving sales production goals Organize and schedule direct sales efforts via phone, email, and in-person; average of 5 prospecting efforts per day are expected (25 per week). Accurately maintain and build a database of clients in property CRM (salesforce/Delphi or other as pms systems evolve). Responsible for the overall accuracy of the database. Responsible for development of BEOs for each event with accurate billing post-event, with production of documents by Sales Coordinator. The position requires mandatory attendance at scheduled site inspections, event kick-off, and hand-off to F&B team once everything is detailed out. Finalize the requirements of catering events while maximizing revenue potential through up-selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Find solutions to the inevitable challenges and glitches that arise while groups are on the property and keep Executive Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate. Maintain knowledge of hotel facilities, capacities, and dimensions of meeting space and basic operational needs of all operating departments. Make timely and impromptu decisions, which balance the client's needs with the financial, safety and staffing goals of the hotel. Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Menu Tastings, and Planning Site Visits. Identify new markets and business opportunities in the local community to develop relationships and drive sales. Demonstrates professional and confident communication skills with clients and staff. Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests. Implements all sales action plans related to market areas as outlined in the marketing plan. Executes and supports the operational aspects of business booked (e.g., generating a proposal, writing contract, customer correspondence). Provide the highest quality of service to the customer at all times. Develops relationships within the community to strengthen and expand customer base for sales opportunities. Closely following up on all business leads within a 24-hour response timeline to clients. Perform other duties as directed, developed, or assigned.
Apr 20, 2024
Full time
Job Description Please note that this is not an exhaustive list of everything that needs to be done Within this, the key responsibilities for this position are: Evaluate and initiate opportunities for developing new sources of business by actively prospecting and soliciting, developing, and maintaining social catering accounts through networking, telephone, personal sales calls, trade shows, and on-site entertainment. Responsible for achieving sales production goals Organize and schedule direct sales efforts via phone, email, and in-person; average of 5 prospecting efforts per day are expected (25 per week). Accurately maintain and build a database of clients in property CRM (salesforce/Delphi or other as pms systems evolve). Responsible for the overall accuracy of the database. Responsible for development of BEOs for each event with accurate billing post-event, with production of documents by Sales Coordinator. The position requires mandatory attendance at scheduled site inspections, event kick-off, and hand-off to F&B team once everything is detailed out. Finalize the requirements of catering events while maximizing revenue potential through up-selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Find solutions to the inevitable challenges and glitches that arise while groups are on the property and keep Executive Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate. Maintain knowledge of hotel facilities, capacities, and dimensions of meeting space and basic operational needs of all operating departments. Make timely and impromptu decisions, which balance the client's needs with the financial, safety and staffing goals of the hotel. Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Menu Tastings, and Planning Site Visits. Identify new markets and business opportunities in the local community to develop relationships and drive sales. Demonstrates professional and confident communication skills with clients and staff. Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests. Implements all sales action plans related to market areas as outlined in the marketing plan. Executes and supports the operational aspects of business booked (e.g., generating a proposal, writing contract, customer correspondence). Provide the highest quality of service to the customer at all times. Develops relationships within the community to strengthen and expand customer base for sales opportunities. Closely following up on all business leads within a 24-hour response timeline to clients. Perform other duties as directed, developed, or assigned.
Certified Nursing Assistants Memory Care Bishop Gadsden (James Island) is accepting applications for full-time or part-time Memory Care Certified Nursing Assistants. Find out about our Med Tech opportunities too! Certified Nursing Assistants on our Memory Care team at Bishop Gadsden provide quality care by assisting residents with personal, nutritional, and restorative care in an assisted living setting. The successful candidate will be organized, friendly, energetic and have compassion for and the desire to work with the elderly. We offer an impressive starting pay of $17.00 / hour. We also offer additional base pay for experience and bonus opportunities! Bishop Gadsden located on James Island, is a not-for-profit, faith-based retirement community, affiliated with the Episcopal Church. Bishop Gadsden is known as the Southeast's leading life care retirement community and is located on 134 acres of lush marshlands and majestic oaks on James Island, just 10 minutes from downtown Charleston! Responsibilities Assist with the basic care of assigned group or residents striving to promote the resident's independence in all areas Provide personal care for residents, including any and all activities of daily living (ADL) as needed Provide assistance to residents and Activity Coordinator during activities Assist residents with dining needs including assistance to the dining room and assistance with in room dining service Encourage resident independence and optimal level of functioning Receive and give reports on resident's condition at beginning and end of each shift via walking rounds Observe any changes in resident condition and report to the shift supervisor immediately Communicates and cooperates with other members of multidisciplinary healthcare team to accomplish plan of care Launders and iron residents' personal items as needed Adhere to attendance and scheduling requirements Adhere to established facility and departmental safety policies and procedures. Maintain professional appearance and conduct exhibiting a respectful and courteous demeanor at all times Perform all responsibilities with adherence to Resident's Rights and HIPAA Qualifications Interpersonal skills are necessary for exchanging information as well as maintaining a courteous relationship with the residents, families, visitors and Bishop Gadsden employees Able to effectively multi-task Ability to communicate clearly and effectively in English both verbally and written Ability to read and comprehend numbers and written material Ability to stand, stoop, bend, reach, and lift (up to 50 pounds /-) Ability to sit and stand for extended periods of time Required Education and Experience High school graduate or equivalent. Must be a Certified Nurse's Aide listed on the South Carolina Nurse Aide registry with an active certification and be in good standing Be BG! Benefits for Bishop Gadsden Team Members Bishop Gadsden located on James Island, is a not-for-profit, faith-based retirement community, affiliated with the Episcopal Church. Bishop Gadsden is known as the Southeast's leading life care retirement community and is located just 10 minutes from downtown Charleston! We offer team members a flexible and fun work environment, top pay, great benefits, and a community-minded atmosphere! The successful candidate will enjoy access to a wide range of benefits such as: Full-time Multiple Medical Insurance/ Prescription Plan Options Company Provided Health Reimbursement Account Flexible Spending and Dependent Day Care Accounts Dental/Vision Insurance Short-term Disability (80% Employer Paid) Long-term Disability Company Paid Basic Life Insurance and AD&D Policy Voluntary Life Insurance (Employee, Spouse, Child) Supplemental Accident/Cancer Insurance Options 401(k) Matching Retirement Plan Generous Paid Time Off (PTO) and ability to cash in unused PTO Part-time Dental/Vision Insurance Company Paid Basic Life Insurance and AD&D Policy 401(k) Matching Retirement Plan Generous Paid Time Off (PTO) and ability to cash in unused PTO All Team Members Free 24/7 TELADOC for team member and household End-of-the-Year Bonus for all team members PayActiv (pay advancement) Enrollment Wellness Programs and Facilities with discounts on personal training and massage therapy Access to and discounted BG Spa Services Employee Assistance Program (EAP) Scholarship Opportunities for Education and Student Debt Payoff BG will pay for eligible employees to pursue a CNA certification Company paid CPR/AED classes Monthly Employee Appreciation Celebrations/Giveaways Monthly Safety Cash Giveaways Community Café / Employee onsite dining options Free Onsite and close proximity parking Holiday Pay (9 holidays) paid at time and for hourly team members Free holiday meal for team members working on a given holiday Ability to apply to purchase donated vehicles Generous Spirit Program where team members earn PTO for working on approved charitable activities Free Working Advantage Entertainment Benefit Membership (exclusive entertainment discounts/special offers) JB.0.00.LN
Apr 11, 2024
Full time
Certified Nursing Assistants Memory Care Bishop Gadsden (James Island) is accepting applications for full-time or part-time Memory Care Certified Nursing Assistants. Find out about our Med Tech opportunities too! Certified Nursing Assistants on our Memory Care team at Bishop Gadsden provide quality care by assisting residents with personal, nutritional, and restorative care in an assisted living setting. The successful candidate will be organized, friendly, energetic and have compassion for and the desire to work with the elderly. We offer an impressive starting pay of $17.00 / hour. We also offer additional base pay for experience and bonus opportunities! Bishop Gadsden located on James Island, is a not-for-profit, faith-based retirement community, affiliated with the Episcopal Church. Bishop Gadsden is known as the Southeast's leading life care retirement community and is located on 134 acres of lush marshlands and majestic oaks on James Island, just 10 minutes from downtown Charleston! Responsibilities Assist with the basic care of assigned group or residents striving to promote the resident's independence in all areas Provide personal care for residents, including any and all activities of daily living (ADL) as needed Provide assistance to residents and Activity Coordinator during activities Assist residents with dining needs including assistance to the dining room and assistance with in room dining service Encourage resident independence and optimal level of functioning Receive and give reports on resident's condition at beginning and end of each shift via walking rounds Observe any changes in resident condition and report to the shift supervisor immediately Communicates and cooperates with other members of multidisciplinary healthcare team to accomplish plan of care Launders and iron residents' personal items as needed Adhere to attendance and scheduling requirements Adhere to established facility and departmental safety policies and procedures. Maintain professional appearance and conduct exhibiting a respectful and courteous demeanor at all times Perform all responsibilities with adherence to Resident's Rights and HIPAA Qualifications Interpersonal skills are necessary for exchanging information as well as maintaining a courteous relationship with the residents, families, visitors and Bishop Gadsden employees Able to effectively multi-task Ability to communicate clearly and effectively in English both verbally and written Ability to read and comprehend numbers and written material Ability to stand, stoop, bend, reach, and lift (up to 50 pounds /-) Ability to sit and stand for extended periods of time Required Education and Experience High school graduate or equivalent. Must be a Certified Nurse's Aide listed on the South Carolina Nurse Aide registry with an active certification and be in good standing Be BG! Benefits for Bishop Gadsden Team Members Bishop Gadsden located on James Island, is a not-for-profit, faith-based retirement community, affiliated with the Episcopal Church. Bishop Gadsden is known as the Southeast's leading life care retirement community and is located just 10 minutes from downtown Charleston! We offer team members a flexible and fun work environment, top pay, great benefits, and a community-minded atmosphere! The successful candidate will enjoy access to a wide range of benefits such as: Full-time Multiple Medical Insurance/ Prescription Plan Options Company Provided Health Reimbursement Account Flexible Spending and Dependent Day Care Accounts Dental/Vision Insurance Short-term Disability (80% Employer Paid) Long-term Disability Company Paid Basic Life Insurance and AD&D Policy Voluntary Life Insurance (Employee, Spouse, Child) Supplemental Accident/Cancer Insurance Options 401(k) Matching Retirement Plan Generous Paid Time Off (PTO) and ability to cash in unused PTO Part-time Dental/Vision Insurance Company Paid Basic Life Insurance and AD&D Policy 401(k) Matching Retirement Plan Generous Paid Time Off (PTO) and ability to cash in unused PTO All Team Members Free 24/7 TELADOC for team member and household End-of-the-Year Bonus for all team members PayActiv (pay advancement) Enrollment Wellness Programs and Facilities with discounts on personal training and massage therapy Access to and discounted BG Spa Services Employee Assistance Program (EAP) Scholarship Opportunities for Education and Student Debt Payoff BG will pay for eligible employees to pursue a CNA certification Company paid CPR/AED classes Monthly Employee Appreciation Celebrations/Giveaways Monthly Safety Cash Giveaways Community Café / Employee onsite dining options Free Onsite and close proximity parking Holiday Pay (9 holidays) paid at time and for hourly team members Free holiday meal for team members working on a given holiday Ability to apply to purchase donated vehicles Generous Spirit Program where team members earn PTO for working on approved charitable activities Free Working Advantage Entertainment Benefit Membership (exclusive entertainment discounts/special offers) JB.0.00.LN
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Helps ensure compliance with and completion of all daily operational procedures by the Sales department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures. Monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel. Meet group coordinator/host(ess) prior to function, make introduction and ensure that all arrangements are agreeable. Coordinate group's requests for additions/changes to scheduled arrangements and in accordance with departmental standards. Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry. Foster and promote a cooperative working climate, maximizing productivity and employee morale. Meet with clients to work out the details of their functions. Escort clients through the property and highlight features of facility as well as available services. Responsibilities The Catering Event Manager is responsible for all details regarding all conventions in house, while servicing and being available to the clients while on the property. This position requires a high level of positive attitude with a strong belief in service; Responsible for the management of all aspects of the Convention Services department in accordance with hotel standards; Coordinates and details client's functions and maintains budgeted revenues through successful completion of clients functions; Directs, implements and maintains a management philosophy which serves as a guide to Convention Services staff. Qualifications. High school graduate, some college preferred Minimum 1-year prior experience in Sales, Catering or Convention Services. Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding. Ability to speak effectively before groups of customers or employees of organization. Bilingual English / Spanish a plus. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Familiarity with Sales and Marketing tools. Knowledge of all styles of room set-ups, standard equipment involved and proper handling of the standard equipment. Knowledge of accommodating room capacities and organizing set-up requirements from information on Banquet Event Orders. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 10, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Helps ensure compliance with and completion of all daily operational procedures by the Sales department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures. Monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel. Meet group coordinator/host(ess) prior to function, make introduction and ensure that all arrangements are agreeable. Coordinate group's requests for additions/changes to scheduled arrangements and in accordance with departmental standards. Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry. Foster and promote a cooperative working climate, maximizing productivity and employee morale. Meet with clients to work out the details of their functions. Escort clients through the property and highlight features of facility as well as available services. Responsibilities The Catering Event Manager is responsible for all details regarding all conventions in house, while servicing and being available to the clients while on the property. This position requires a high level of positive attitude with a strong belief in service; Responsible for the management of all aspects of the Convention Services department in accordance with hotel standards; Coordinates and details client's functions and maintains budgeted revenues through successful completion of clients functions; Directs, implements and maintains a management philosophy which serves as a guide to Convention Services staff. Qualifications. High school graduate, some college preferred Minimum 1-year prior experience in Sales, Catering or Convention Services. Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding. Ability to speak effectively before groups of customers or employees of organization. Bilingual English / Spanish a plus. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Familiarity with Sales and Marketing tools. Knowledge of all styles of room set-ups, standard equipment involved and proper handling of the standard equipment. Knowledge of accommodating room capacities and organizing set-up requirements from information on Banquet Event Orders. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !