Panera Bread / PR Restaurants is looking for an experienced restaurant Assistant Manager to join our supportive team of dynamic and hard-working café professionals. At PR Restaurants, we're committed to setting a higher standard for excellence in every facet of our business - this begins with great leadership, in supporting and motivating our café teams to provide unrivaled guest experiences. We've instilled a universal work culture defined by integrity, optimism, and mutual respect. The wellbeing of every team member is crucial to our success. Help us carry out our mission to 'Rise Above the Rest' by providing the highest-quality customer service experiences for our guests. Apply today for an immediate interview! Benefits: Tremendous opportunities for advancement Competitive salary w/ bonus package Full benefits package-Medical, dental, vision, company-paid life & disability insurance, 401k with company match Free meals while working - you never have to pack or buy lunch! No certifications required Paid vacation / time off PRR Company Discounts - discounts, rewards and perks on thousands of popular brands and categories There's no limit to how far your enthusiasm and ambition can take you at PR Restaurants. If you're ready to 'Rise Above the Rest' and begin a fulfilling career in food & hospitality in a leadership role, connect with us today for an immediate interview! Responsibilities: Provide the highest-quality customer service to our guests Enthusiastic & comprehensive knowledge of menu items Collaborate, act as a team-player, and provide support as a key role on the management team Maintain a clean and organized work environment Set a positive example and maintain optimism for all staff, employees, and guests Requirements: Restaurant management experience required Multi-unit experience (preferred) Steady employment track record Ability to work in a fast-paced environment Work with a diverse group of dedicated staff Excellent communication, interpersonal and customer service skills Physical requirements: ability to stand for prolonged periods, walking, bending, stretching, and occasional lifting (up to 50 lbs.) Availability to work various schedules/shifts (includes nights and weekends)
May 01, 2024
Full time
Panera Bread / PR Restaurants is looking for an experienced restaurant Assistant Manager to join our supportive team of dynamic and hard-working café professionals. At PR Restaurants, we're committed to setting a higher standard for excellence in every facet of our business - this begins with great leadership, in supporting and motivating our café teams to provide unrivaled guest experiences. We've instilled a universal work culture defined by integrity, optimism, and mutual respect. The wellbeing of every team member is crucial to our success. Help us carry out our mission to 'Rise Above the Rest' by providing the highest-quality customer service experiences for our guests. Apply today for an immediate interview! Benefits: Tremendous opportunities for advancement Competitive salary w/ bonus package Full benefits package-Medical, dental, vision, company-paid life & disability insurance, 401k with company match Free meals while working - you never have to pack or buy lunch! No certifications required Paid vacation / time off PRR Company Discounts - discounts, rewards and perks on thousands of popular brands and categories There's no limit to how far your enthusiasm and ambition can take you at PR Restaurants. If you're ready to 'Rise Above the Rest' and begin a fulfilling career in food & hospitality in a leadership role, connect with us today for an immediate interview! Responsibilities: Provide the highest-quality customer service to our guests Enthusiastic & comprehensive knowledge of menu items Collaborate, act as a team-player, and provide support as a key role on the management team Maintain a clean and organized work environment Set a positive example and maintain optimism for all staff, employees, and guests Requirements: Restaurant management experience required Multi-unit experience (preferred) Steady employment track record Ability to work in a fast-paced environment Work with a diverse group of dedicated staff Excellent communication, interpersonal and customer service skills Physical requirements: ability to stand for prolonged periods, walking, bending, stretching, and occasional lifting (up to 50 lbs.) Availability to work various schedules/shifts (includes nights and weekends)
Panera Bread / PR Restaurants is looking for an experienced restaurant Assistant Manager to join our supportive team of dynamic and hard-working café professionals. At PR Restaurants, we're committed to setting a higher standard for excellence in every facet of our business - this begins with great leadership, in supporting and motivating our café teams to provide unrivaled guest experiences. We've instilled a universal work culture defined by integrity, optimism, and mutual respect. The wellbeing of every team member is crucial to our success. Help us carry out our mission to 'Rise Above the Rest' by providing the highest-quality customer service experiences for our guests. Apply today for an immediate interview! Benefits: Tremendous opportunities for advancement Competitive salary w/ bonus package Full benefits package-Medical, dental, vision, company-paid life & disability insurance, 401k with company match Free meals while working - you never have to pack or buy lunch! No certifications required Paid vacation / time off PRR Company Discounts - discounts, rewards and perks on thousands of popular brands and categories There's no limit to how far your enthusiasm and ambition can take you at PR Restaurants. If you're ready to 'Rise Above the Rest' and begin a fulfilling career in food & hospitality in a leadership role, connect with us today for an immediate interview! Responsibilities: Provide the highest-quality customer service to our guests Enthusiastic & comprehensive knowledge of menu items Collaborate, act as a team-player, and provide support as a key role on the management team Maintain a clean and organized work environment Set a positive example and maintain optimism for all staff, employees, and guests Requirements: Restaurant management experience required Multi-unit experience (preferred) Steady employment track record Ability to work in a fast-paced environment Work with a diverse group of dedicated staff Excellent communication, interpersonal and customer service skills Physical requirements: ability to stand for prolonged periods, walking, bending, stretching, and occasional lifting (up to 50 lbs.) Availability to work various schedules/shifts (includes nights and weekends)
May 01, 2024
Full time
Panera Bread / PR Restaurants is looking for an experienced restaurant Assistant Manager to join our supportive team of dynamic and hard-working café professionals. At PR Restaurants, we're committed to setting a higher standard for excellence in every facet of our business - this begins with great leadership, in supporting and motivating our café teams to provide unrivaled guest experiences. We've instilled a universal work culture defined by integrity, optimism, and mutual respect. The wellbeing of every team member is crucial to our success. Help us carry out our mission to 'Rise Above the Rest' by providing the highest-quality customer service experiences for our guests. Apply today for an immediate interview! Benefits: Tremendous opportunities for advancement Competitive salary w/ bonus package Full benefits package-Medical, dental, vision, company-paid life & disability insurance, 401k with company match Free meals while working - you never have to pack or buy lunch! No certifications required Paid vacation / time off PRR Company Discounts - discounts, rewards and perks on thousands of popular brands and categories There's no limit to how far your enthusiasm and ambition can take you at PR Restaurants. If you're ready to 'Rise Above the Rest' and begin a fulfilling career in food & hospitality in a leadership role, connect with us today for an immediate interview! Responsibilities: Provide the highest-quality customer service to our guests Enthusiastic & comprehensive knowledge of menu items Collaborate, act as a team-player, and provide support as a key role on the management team Maintain a clean and organized work environment Set a positive example and maintain optimism for all staff, employees, and guests Requirements: Restaurant management experience required Multi-unit experience (preferred) Steady employment track record Ability to work in a fast-paced environment Work with a diverse group of dedicated staff Excellent communication, interpersonal and customer service skills Physical requirements: ability to stand for prolonged periods, walking, bending, stretching, and occasional lifting (up to 50 lbs.) Availability to work various schedules/shifts (includes nights and weekends)
Panera Bread / PR Restaurants is looking for an experienced restaurant Assistant Manager to join our supportive team of dynamic and hard-working café professionals. At PR Restaurants, we're committed to setting a higher standard for excellence in every facet of our business - this begins with great leadership, in supporting and motivating our café teams to provide unrivaled guest experiences. We've instilled a universal work culture defined by integrity, optimism, and mutual respect. The wellbeing of every team member is crucial to our success. Help us carry out our mission to 'Rise Above the Rest' by providing the highest-quality customer service experiences for our guests. Apply today for an immediate interview! Benefits: Tremendous opportunities for advancement Competitive salary w/ bonus package Full benefits package-Medical, dental, vision, company-paid life & disability insurance, 401k with company match Free meals while working - you never have to pack or buy lunch! No certifications required Paid vacation / time off PRR Company Discounts - discounts, rewards and perks on thousands of popular brands and categories There's no limit to how far your enthusiasm and ambition can take you at PR Restaurants. If you're ready to 'Rise Above the Rest' and begin a fulfilling career in food & hospitality in a leadership role, connect with us today for an immediate interview! Responsibilities: Provide the highest-quality customer service to our guests Enthusiastic & comprehensive knowledge of menu items Collaborate, act as a team-player, and provide support as a key role on the management team Maintain a clean and organized work environment Set a positive example and maintain optimism for all staff, employees, and guests Requirements: Restaurant management experience required Multi-unit experience (preferred) Steady employment track record Ability to work in a fast-paced environment Work with a diverse group of dedicated staff Excellent communication, interpersonal and customer service skills Physical requirements: ability to stand for prolonged periods, walking, bending, stretching, and occasional lifting (up to 50 lbs.) Availability to work various schedules/shifts (includes nights and weekends)
May 01, 2024
Full time
Panera Bread / PR Restaurants is looking for an experienced restaurant Assistant Manager to join our supportive team of dynamic and hard-working café professionals. At PR Restaurants, we're committed to setting a higher standard for excellence in every facet of our business - this begins with great leadership, in supporting and motivating our café teams to provide unrivaled guest experiences. We've instilled a universal work culture defined by integrity, optimism, and mutual respect. The wellbeing of every team member is crucial to our success. Help us carry out our mission to 'Rise Above the Rest' by providing the highest-quality customer service experiences for our guests. Apply today for an immediate interview! Benefits: Tremendous opportunities for advancement Competitive salary w/ bonus package Full benefits package-Medical, dental, vision, company-paid life & disability insurance, 401k with company match Free meals while working - you never have to pack or buy lunch! No certifications required Paid vacation / time off PRR Company Discounts - discounts, rewards and perks on thousands of popular brands and categories There's no limit to how far your enthusiasm and ambition can take you at PR Restaurants. If you're ready to 'Rise Above the Rest' and begin a fulfilling career in food & hospitality in a leadership role, connect with us today for an immediate interview! Responsibilities: Provide the highest-quality customer service to our guests Enthusiastic & comprehensive knowledge of menu items Collaborate, act as a team-player, and provide support as a key role on the management team Maintain a clean and organized work environment Set a positive example and maintain optimism for all staff, employees, and guests Requirements: Restaurant management experience required Multi-unit experience (preferred) Steady employment track record Ability to work in a fast-paced environment Work with a diverse group of dedicated staff Excellent communication, interpersonal and customer service skills Physical requirements: ability to stand for prolonged periods, walking, bending, stretching, and occasional lifting (up to 50 lbs.) Availability to work various schedules/shifts (includes nights and weekends)
Panera Bread / PR Restaurants is looking for an experienced restaurant Assistant Manager to join our supportive team of dynamic and hard-working café professionals. At PR Restaurants, we're committed to setting a higher standard for excellence in every facet of our business - this begins with great leadership, in supporting and motivating our café teams to provide unrivaled guest experiences. We've instilled a universal work culture defined by integrity, optimism, and mutual respect. The wellbeing of every team member is crucial to our success. Help us carry out our mission to 'Rise Above the Rest' by providing the highest-quality customer service experiences for our guests. Apply today for an immediate interview! Benefits: Tremendous opportunities for advancement Competitive salary w/ bonus package Full benefits package-Medical, dental, vision, company-paid life & disability insurance, 401k with company match Free meals while working - you never have to pack or buy lunch! No certifications required Paid vacation / time off PRR Company Discounts - discounts, rewards and perks on thousands of popular brands and categories There's no limit to how far your enthusiasm and ambition can take you at PR Restaurants. If you're ready to 'Rise Above the Rest' and begin a fulfilling career in food & hospitality in a leadership role, connect with us today for an immediate interview! Responsibilities: Provide the highest-quality customer service to our guests Enthusiastic & comprehensive knowledge of menu items Collaborate, act as a team-player, and provide support as a key role on the management team Maintain a clean and organized work environment Set a positive example and maintain optimism for all staff, employees, and guests Requirements: Restaurant management experience required Multi-unit experience (preferred) Steady employment track record Ability to work in a fast-paced environment Work with a diverse group of dedicated staff Excellent communication, interpersonal and customer service skills Physical requirements: ability to stand for prolonged periods, walking, bending, stretching, and occasional lifting (up to 50 lbs.) Availability to work various schedules/shifts (includes nights and weekends)
May 01, 2024
Full time
Panera Bread / PR Restaurants is looking for an experienced restaurant Assistant Manager to join our supportive team of dynamic and hard-working café professionals. At PR Restaurants, we're committed to setting a higher standard for excellence in every facet of our business - this begins with great leadership, in supporting and motivating our café teams to provide unrivaled guest experiences. We've instilled a universal work culture defined by integrity, optimism, and mutual respect. The wellbeing of every team member is crucial to our success. Help us carry out our mission to 'Rise Above the Rest' by providing the highest-quality customer service experiences for our guests. Apply today for an immediate interview! Benefits: Tremendous opportunities for advancement Competitive salary w/ bonus package Full benefits package-Medical, dental, vision, company-paid life & disability insurance, 401k with company match Free meals while working - you never have to pack or buy lunch! No certifications required Paid vacation / time off PRR Company Discounts - discounts, rewards and perks on thousands of popular brands and categories There's no limit to how far your enthusiasm and ambition can take you at PR Restaurants. If you're ready to 'Rise Above the Rest' and begin a fulfilling career in food & hospitality in a leadership role, connect with us today for an immediate interview! Responsibilities: Provide the highest-quality customer service to our guests Enthusiastic & comprehensive knowledge of menu items Collaborate, act as a team-player, and provide support as a key role on the management team Maintain a clean and organized work environment Set a positive example and maintain optimism for all staff, employees, and guests Requirements: Restaurant management experience required Multi-unit experience (preferred) Steady employment track record Ability to work in a fast-paced environment Work with a diverse group of dedicated staff Excellent communication, interpersonal and customer service skills Physical requirements: ability to stand for prolonged periods, walking, bending, stretching, and occasional lifting (up to 50 lbs.) Availability to work various schedules/shifts (includes nights and weekends)
Job Description About this role: We are looking for a talented product management professional to join the Epsilon product management team in the role of Sr. Director of Product Management, Vertical Solutions, Dining and Restaurants. In this role, you will be responsible for developing and executing product and growth strategies for advertising and marketing technology products that serve iconic dining and restaurant brands. To do this, you need to be experienced in conducting market analysis, using client insights, and understanding industry and technology trends to develop products and solutions that are valued by our clients. Strong analytical, collaboration, and communication skills are essential as you work closely with other product managers, sales leaders, and senior executives internally and externally. Responsibilities will include: Act as vertical advocate and play the primary role in defining and driving the vision, roadmap, and business strategy for the Dining and Restaurant vertical. Collaborate with key stakeholders to set go-to-market priorities, product adoption goals, and track revenue growth or other key performance indicators. Synthesize market feedback to find revenue growth opportunities and competitive threats. Define client challenges, size opportunities, and prioritize initiatives for the emerging verticals that are differentiated, scalable, and repeatable. Report progress against established goals to senior management. Proactively implement adjustments to plans when they start to go off track. Train cross-functional teams on the "what, why and how" of the Dining and Restaurant solutions so the teams to understand, embrace and evangelize the vertical solutions. Work with marketing and sales to drive vertical customization of product positioning, case studies and marketing collateral that clearly articulates Epsilon's unique market differentiation. Support the sales team by taking part in client conversations and new business pitches. Ideal candidate would have the following qualifications: 10+ years of experience in product management, digital marketing, and/or consulting with 4+ years of product management experience with AdTech or MarTech solutions. Direct, relevant industry experience with Dining and Restaurants Owned a product or solution from introduction through launch and into maturity. Experience effectively influencing stakeholders and driving resolutions. Strong communication, persuasion, and presentation skills. BA/BS degree. Advanced degree and/or MBA desirable. Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Our Culture : Life at Epsilon : DE&I : CSR : Great People Deserve Great Benefits We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career. Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. REF227289N
May 01, 2024
Full time
Job Description About this role: We are looking for a talented product management professional to join the Epsilon product management team in the role of Sr. Director of Product Management, Vertical Solutions, Dining and Restaurants. In this role, you will be responsible for developing and executing product and growth strategies for advertising and marketing technology products that serve iconic dining and restaurant brands. To do this, you need to be experienced in conducting market analysis, using client insights, and understanding industry and technology trends to develop products and solutions that are valued by our clients. Strong analytical, collaboration, and communication skills are essential as you work closely with other product managers, sales leaders, and senior executives internally and externally. Responsibilities will include: Act as vertical advocate and play the primary role in defining and driving the vision, roadmap, and business strategy for the Dining and Restaurant vertical. Collaborate with key stakeholders to set go-to-market priorities, product adoption goals, and track revenue growth or other key performance indicators. Synthesize market feedback to find revenue growth opportunities and competitive threats. Define client challenges, size opportunities, and prioritize initiatives for the emerging verticals that are differentiated, scalable, and repeatable. Report progress against established goals to senior management. Proactively implement adjustments to plans when they start to go off track. Train cross-functional teams on the "what, why and how" of the Dining and Restaurant solutions so the teams to understand, embrace and evangelize the vertical solutions. Work with marketing and sales to drive vertical customization of product positioning, case studies and marketing collateral that clearly articulates Epsilon's unique market differentiation. Support the sales team by taking part in client conversations and new business pitches. Ideal candidate would have the following qualifications: 10+ years of experience in product management, digital marketing, and/or consulting with 4+ years of product management experience with AdTech or MarTech solutions. Direct, relevant industry experience with Dining and Restaurants Owned a product or solution from introduction through launch and into maturity. Experience effectively influencing stakeholders and driving resolutions. Strong communication, persuasion, and presentation skills. BA/BS degree. Advanced degree and/or MBA desirable. Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Our Culture : Life at Epsilon : DE&I : CSR : Great People Deserve Great Benefits We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career. Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. REF227289N
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston's Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building was recently transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street. Overview: The Manager-In-Training will be exposed to the various Rooms Division operations and will be responsible for ensuring the operations of the Rooms Divisions in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Responsibilities: Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's. Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel Ensure staff compliance to Forbes standards. Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position. Assist in maintaining and controlling all housekeeping equipment. Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.). Ensure that large guestroom turns are managed efficiently. Ensure consistency with departmental opening and closing procedures. Carry a Vocera at all times. Prepare and conduct departmental interviews as required and follow hiring procedures according to Highgate Hotel SOP's. Develop employee morale and ensure training of Housekeeping personnel. Inspect rooms daily, and ensure that follow up on defficencies is addressed in a timely basis. Assist the Housekeeping Department in inspecting guest rooms Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards. Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis. Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis. Ensure guest privacy and security through correctly following Highgate Hotel procedures. Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion. Conduct pre-shift meetings Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available. Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies. Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. Ensure sign off of all Service Standards by Position competencies for Housekeeping staff. Operate radios and other devices efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Manage and organize large turn days (including group check-ins or check-outs). Monitor out-of-order, out-of-service, discrepant and show rooms. Must maintain constant communication with Front Office. Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc. Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards. Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards. Maintain key control system for house keys. Ensure participation within department for monthly Highgate Hotel team meeting. Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores. Monitor all V.I.P.'s, special guests and requests. Review Housekeeping log book and Guest Request log on a daily basis. Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. Use the telephone and computer system for reporting and verifying room status. Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned. Properly store, secure and issue supplies as needed to meet business demands. Ensure completion of regular maintenance and cleaning projects on a biannual basis. Ensure maximum guest satisfaction through personal recognition and prompt attention from pre-arrival to departure. Have extensive knowledge of the product and services available. To ensure that all guests especially those of VIP status receive utmost attention and to maximize their satisfaction during their entire duration of stay. To ensure that all arriving and departing VIP's and regular guests are greeted and that introductions are made. To give information and promote all in house facilities and promotions To liaise, cooperate and coordinate with all departments to achieve high standards of service and guest satisfaction. Review arrivals for the next ten days on a daily basis To prepare and distribute daily the Daily VIP list to the necessary teams. To coordinate the complete preparation of all associated services for arriving VIP's, including, but not limited to, ensuring room is ready; amenities are in the room, etc. Arrange as many introductions with our VIPs as possible via phone calls, emails, text messages, or in person. Inspect the rooms for our highest tiers of VIPs Deliver on the hotel's loyalty program Update Guest profiles in Opera (PMS) with any preferences and observations. Deal with guest issues in an appropriate and a thorough manner from the initial complaint to the resolution. Log guest issues in Alice and Opera and communicate issues as appropriate. Develop relationships with a variety of local vendors, which include, and are not limited to, restaurants, night clubs, museums, theaters, sports venues, ticket agencies, etc. Be familiar with all the courier companies and their charges Aid in the smooth operation of the car service, and to ensure that information is passed to airport representatives for all arriving and departing VIP's Have an in depth knowledge of what Greater Boston (and New England) has to offer in regards to a variety of experiences our guests may be interested in. Focus on the Customer Seek to understand the guest and internal customer and meet the needs of both the customer and the Company. Attention to Details Ensure that work is accurate, thorough and to the highest standards. Take Responsibility Demonstrate personal ownership to tasks and follow through to get the required results. Apply Professional, Product or Technical Expertise Demonstrate the ability to apply technical, professional or product expertise to everyday hotel situations. Foster Teamwork Work well in a team environment and motivate teams to sustain exceptional levels of performance. . click apply for full job details
May 01, 2024
Full time
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston's Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building was recently transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street. Overview: The Manager-In-Training will be exposed to the various Rooms Division operations and will be responsible for ensuring the operations of the Rooms Divisions in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Responsibilities: Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's. Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel Ensure staff compliance to Forbes standards. Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position. Assist in maintaining and controlling all housekeeping equipment. Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.). Ensure that large guestroom turns are managed efficiently. Ensure consistency with departmental opening and closing procedures. Carry a Vocera at all times. Prepare and conduct departmental interviews as required and follow hiring procedures according to Highgate Hotel SOP's. Develop employee morale and ensure training of Housekeeping personnel. Inspect rooms daily, and ensure that follow up on defficencies is addressed in a timely basis. Assist the Housekeeping Department in inspecting guest rooms Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards. Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis. Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis. Ensure guest privacy and security through correctly following Highgate Hotel procedures. Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion. Conduct pre-shift meetings Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available. Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies. Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. Ensure sign off of all Service Standards by Position competencies for Housekeeping staff. Operate radios and other devices efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Manage and organize large turn days (including group check-ins or check-outs). Monitor out-of-order, out-of-service, discrepant and show rooms. Must maintain constant communication with Front Office. Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc. Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards. Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards. Maintain key control system for house keys. Ensure participation within department for monthly Highgate Hotel team meeting. Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores. Monitor all V.I.P.'s, special guests and requests. Review Housekeeping log book and Guest Request log on a daily basis. Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. Use the telephone and computer system for reporting and verifying room status. Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned. Properly store, secure and issue supplies as needed to meet business demands. Ensure completion of regular maintenance and cleaning projects on a biannual basis. Ensure maximum guest satisfaction through personal recognition and prompt attention from pre-arrival to departure. Have extensive knowledge of the product and services available. To ensure that all guests especially those of VIP status receive utmost attention and to maximize their satisfaction during their entire duration of stay. To ensure that all arriving and departing VIP's and regular guests are greeted and that introductions are made. To give information and promote all in house facilities and promotions To liaise, cooperate and coordinate with all departments to achieve high standards of service and guest satisfaction. Review arrivals for the next ten days on a daily basis To prepare and distribute daily the Daily VIP list to the necessary teams. To coordinate the complete preparation of all associated services for arriving VIP's, including, but not limited to, ensuring room is ready; amenities are in the room, etc. Arrange as many introductions with our VIPs as possible via phone calls, emails, text messages, or in person. Inspect the rooms for our highest tiers of VIPs Deliver on the hotel's loyalty program Update Guest profiles in Opera (PMS) with any preferences and observations. Deal with guest issues in an appropriate and a thorough manner from the initial complaint to the resolution. Log guest issues in Alice and Opera and communicate issues as appropriate. Develop relationships with a variety of local vendors, which include, and are not limited to, restaurants, night clubs, museums, theaters, sports venues, ticket agencies, etc. Be familiar with all the courier companies and their charges Aid in the smooth operation of the car service, and to ensure that information is passed to airport representatives for all arriving and departing VIP's Have an in depth knowledge of what Greater Boston (and New England) has to offer in regards to a variety of experiences our guests may be interested in. Focus on the Customer Seek to understand the guest and internal customer and meet the needs of both the customer and the Company. Attention to Details Ensure that work is accurate, thorough and to the highest standards. Take Responsibility Demonstrate personal ownership to tasks and follow through to get the required results. Apply Professional, Product or Technical Expertise Demonstrate the ability to apply technical, professional or product expertise to everyday hotel situations. Foster Teamwork Work well in a team environment and motivate teams to sustain exceptional levels of performance. . click apply for full job details
Job Description About this role: We are looking for a talented product management professional to join the Epsilon product management team in the role of Sr. Director of Product Management, Vertical Solutions, Dining and Restaurants. In this role, you will be responsible for developing and executing product and growth strategies for advertising and marketing technology products that serve iconic dining and restaurant brands. To do this, you need to be experienced in conducting market analysis, using client insights, and understanding industry and technology trends to develop products and solutions that are valued by our clients. Strong analytical, collaboration, and communication skills are essential as you work closely with other product managers, sales leaders, and senior executives internally and externally. Responsibilities will include: Act as vertical advocate and play the primary role in defining and driving the vision, roadmap, and business strategy for the Dining and Restaurant vertical. Collaborate with key stakeholders to set go-to-market priorities, product adoption goals, and track revenue growth or other key performance indicators. Synthesize market feedback to find revenue growth opportunities and competitive threats. Define client challenges, size opportunities, and prioritize initiatives for the emerging verticals that are differentiated, scalable, and repeatable. Report progress against established goals to senior management. Proactively implement adjustments to plans when they start to go off track. Train cross-functional teams on the "what, why and how" of the Dining and Restaurant solutions so the teams to understand, embrace and evangelize the vertical solutions. Work with marketing and sales to drive vertical customization of product positioning, case studies and marketing collateral that clearly articulates Epsilon's unique market differentiation. Support the sales team by taking part in client conversations and new business pitches. Ideal candidate would have the following qualifications: 10+ years of experience in product management, digital marketing, and/or consulting with 4+ years of product management experience with AdTech or MarTech solutions. Direct, relevant industry experience with Dining and Restaurants Owned a product or solution from introduction through launch and into maturity. Experience effectively influencing stakeholders and driving resolutions. Strong communication, persuasion, and presentation skills. BA/BS degree. Advanced degree and/or MBA desirable.
May 01, 2024
Full time
Job Description About this role: We are looking for a talented product management professional to join the Epsilon product management team in the role of Sr. Director of Product Management, Vertical Solutions, Dining and Restaurants. In this role, you will be responsible for developing and executing product and growth strategies for advertising and marketing technology products that serve iconic dining and restaurant brands. To do this, you need to be experienced in conducting market analysis, using client insights, and understanding industry and technology trends to develop products and solutions that are valued by our clients. Strong analytical, collaboration, and communication skills are essential as you work closely with other product managers, sales leaders, and senior executives internally and externally. Responsibilities will include: Act as vertical advocate and play the primary role in defining and driving the vision, roadmap, and business strategy for the Dining and Restaurant vertical. Collaborate with key stakeholders to set go-to-market priorities, product adoption goals, and track revenue growth or other key performance indicators. Synthesize market feedback to find revenue growth opportunities and competitive threats. Define client challenges, size opportunities, and prioritize initiatives for the emerging verticals that are differentiated, scalable, and repeatable. Report progress against established goals to senior management. Proactively implement adjustments to plans when they start to go off track. Train cross-functional teams on the "what, why and how" of the Dining and Restaurant solutions so the teams to understand, embrace and evangelize the vertical solutions. Work with marketing and sales to drive vertical customization of product positioning, case studies and marketing collateral that clearly articulates Epsilon's unique market differentiation. Support the sales team by taking part in client conversations and new business pitches. Ideal candidate would have the following qualifications: 10+ years of experience in product management, digital marketing, and/or consulting with 4+ years of product management experience with AdTech or MarTech solutions. Direct, relevant industry experience with Dining and Restaurants Owned a product or solution from introduction through launch and into maturity. Experience effectively influencing stakeholders and driving resolutions. Strong communication, persuasion, and presentation skills. BA/BS degree. Advanced degree and/or MBA desirable.
Do you love food? Do you care about the environment? What if I told you that you could have the best of both worlds if you join us at Clover! We want everybody to eat Clover someday. To make this happen we need the best leaders in the industry. We take a one-of-a-kind approach to quick-serve meals. All of our ingredients are sourced from local farms and businesses and are prepared using fine dining techniques into delicious and affordable meals without the help of freezers or microwaves. Our restaurants are run by a General Manager, whose responsibilities include building and empowering a team to make beautiful food and developing meaningful relationships with the customers. As a General Manager, you will work to make your restaurant the center of food in your area. You'll lead a team of up to 15 Clover employees and will share financially in the profitability of the restaurant you are running. We value our General Manager, which is why we encourage idea contributions that will make Clover a better company! DUTIES All General Managers are required to: Work closely with Assistant Managers, Team Leaders and Team Members to provide the best possible service to guests Manage food cost and efficiencies aggressively Actively recruit, orient, train and develop all in store employees Execute all administrative duties specifically cost control for food and labor Manage promotions to help grow store sales and customer base Manage cash Assist in monitoring operations and carrying out corrective actions Understand and follow all company policy and procedures Execute and serve the BEST tasting food Attend General Manager training classes and weekly Manager Meetings Join team in day-to-day restaurant duties The Human Resources department may invite you to participate in a Practical Interview. This gives you the opportunity to interview us. Applicants experience the job hands on, get to know the staff and gain a better understanding of Clover culture. Additionally, we use face-to-face interaction as an opportunity to get to know you better. Requirements General Managers must have: 3-5 years experience as a restaurant manager or executive chef Experience managing teams of 20+ ServSafe & Allergen Awareness Certifications Demonstrated ability to motivate and lead others Experience developing strong culinary teams Acute financial management skills A passion for food, a positive attitude and a willingness to work to high standards Able to stand for prolonged periods of time, and repeated walking, bending, stretching and occasional lifting (up to 50lbs), with or without reasonable accommodation Don't meet every single requirement? We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be the right candidate for this or other roles. Clover Food Lab is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. Benefits Some of the perks of working for Clover! Base pay is $60,000 - $90,000 depending on experience. Base salary and bonus eligibility will go into effect when assigned as a General Manager to your own restaurant. Eligible for quarterly bonus based on sales growth, labor budget, and other key performance indicators $28 per hour during training period Full health, vision and dental benefits available to full-time benefit-eligible staff Eligible to participate in 401k Savings Plan after 1 year Company paid Life & Disability benefits Company paid Blue Bike Program membership Eligible for pre-tax commuter benefit Fitness Pay-Back Program Company paid Weekly CSA Farm Share Program Discount on Clover meals, apparel and shelf-stable groceries sold in our store Free cooking classes Free knife skills 101, 102, 103 classes
May 01, 2024
Full time
Do you love food? Do you care about the environment? What if I told you that you could have the best of both worlds if you join us at Clover! We want everybody to eat Clover someday. To make this happen we need the best leaders in the industry. We take a one-of-a-kind approach to quick-serve meals. All of our ingredients are sourced from local farms and businesses and are prepared using fine dining techniques into delicious and affordable meals without the help of freezers or microwaves. Our restaurants are run by a General Manager, whose responsibilities include building and empowering a team to make beautiful food and developing meaningful relationships with the customers. As a General Manager, you will work to make your restaurant the center of food in your area. You'll lead a team of up to 15 Clover employees and will share financially in the profitability of the restaurant you are running. We value our General Manager, which is why we encourage idea contributions that will make Clover a better company! DUTIES All General Managers are required to: Work closely with Assistant Managers, Team Leaders and Team Members to provide the best possible service to guests Manage food cost and efficiencies aggressively Actively recruit, orient, train and develop all in store employees Execute all administrative duties specifically cost control for food and labor Manage promotions to help grow store sales and customer base Manage cash Assist in monitoring operations and carrying out corrective actions Understand and follow all company policy and procedures Execute and serve the BEST tasting food Attend General Manager training classes and weekly Manager Meetings Join team in day-to-day restaurant duties The Human Resources department may invite you to participate in a Practical Interview. This gives you the opportunity to interview us. Applicants experience the job hands on, get to know the staff and gain a better understanding of Clover culture. Additionally, we use face-to-face interaction as an opportunity to get to know you better. Requirements General Managers must have: 3-5 years experience as a restaurant manager or executive chef Experience managing teams of 20+ ServSafe & Allergen Awareness Certifications Demonstrated ability to motivate and lead others Experience developing strong culinary teams Acute financial management skills A passion for food, a positive attitude and a willingness to work to high standards Able to stand for prolonged periods of time, and repeated walking, bending, stretching and occasional lifting (up to 50lbs), with or without reasonable accommodation Don't meet every single requirement? We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be the right candidate for this or other roles. Clover Food Lab is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. Benefits Some of the perks of working for Clover! Base pay is $60,000 - $90,000 depending on experience. Base salary and bonus eligibility will go into effect when assigned as a General Manager to your own restaurant. Eligible for quarterly bonus based on sales growth, labor budget, and other key performance indicators $28 per hour during training period Full health, vision and dental benefits available to full-time benefit-eligible staff Eligible to participate in 401k Savings Plan after 1 year Company paid Life & Disability benefits Company paid Blue Bike Program membership Eligible for pre-tax commuter benefit Fitness Pay-Back Program Company paid Weekly CSA Farm Share Program Discount on Clover meals, apparel and shelf-stable groceries sold in our store Free cooking classes Free knife skills 101, 102, 103 classes