The Sutton Place Hotels
Anglemont, British Columbia (BC)
Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada's fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests. We are currently accepting applications for the position of Concierge for the Summer Season of 2024 -Staff Accommodation available. Benefits • $20.50 per hour: $18.50 per hour base starting wage plus a $2.00/hr Supplemental Summer Bonus for hours worked between May 31, 2024 - September 30, 2024. • Staff Accommodation available. • Summer Team Member Pass to Revelstoke Mountain Resort • Fit to Work Program incentives. • Reciprocal deals on summer lift tickets at other local mountains. • Northland Perks Program and third-party partnership discounts for all employees. • Group Life Insurance, Extended Health, Dental, Vision Care upon 3 months of employment, maintaining a minimum of 26+ hours per week. • Matching RRSP program (after 1 year of full-time service) • Employee Assistance Program (EAP) • Refer a friend or family and earn money! Concierge must possess a positive and upbeat personality, can multi-task, be detail-oriented and able to problem solve. This is a fast paced and engaging role with lots of guest interaction. The primary goal of the Concierge is to seek opportunities to create memorable experiences for our guests through meaningful interaction and providing tailored local information. Summer Concierge positions can stay on for the winter season, and alternate duties will be assumed supporting another hotel operating departments during the shoulder season. We offer flexible and consistent hours of work. If you want to be part of a great team that is driven to create incredible hotel experiences for our guests, apply today! Job Duties • Assist with guest arrival and departures, including transportation of guest luggage, equipment & belongings. • Greet and communicate with all guests, providing personalized service in a professional manner. • Be knowledgeable of community and/or resort attractions and events. • Answer enquiries regarding hotel services and registration by letter, by telephone and in person. • Make recommendations and fulfill any guest requests, including making dinner reservations, organizing trips and activities, transport, and in room amenities. • Work closely and professionally with various departments. • Maintain a clean and organized work environment. • Maintain a high standard of personal hygiene and appearance. • Assist the Pool Attendants and Bellhop team as required. • Conduct valet parking as required. • Effectively and professionally communicate with guests via phone, in person and in writing. • Delivering items to guest rooms and attending to requests. • Ensure public spaces are well presented. • Perform all other duties as assigned or needed. Requirements • High School Diploma, G.E.D. or equivalent • Valid Class 5 BC Driver's License with a clean driver's abstract (preferred) • Ability to operate a standard transmission vehicle. (preferred) • Valid BC Serving it Right Certification. • Experience in all aspects of customer service. • Strong working knowledge of hospitality industry principles, methods, practices, and techniques • Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required. • Able to effectively communicate both verbally and in writing. • Ability to coordinate and organize. About the Sutton Place Hotel The Sutton Place Hotel at Revelstoke Mountain Resort is a luxury 4-star hotel, located directly opposite the gondola and activities that provide experiences of a lifetime for our guests. The Sutton Place Hotel and Revelstoke Mountain Resort (RMR) are a division of Canada's largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for endless outdoor adventure, big mountain riding and an authentic Canadian resort town. If you love to connect with people and have a passion for providing an exceptional hospitality experience, then we invite you to join our Sutton Place Family! SUMMATION: Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sutton Place Hotel, however, only those applicants we wish to interview will receive a reply to their application. ABSOLUTELY NO PHONE CALLS PLEASE At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at
May 17, 2024
Full time
Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada's fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests. We are currently accepting applications for the position of Concierge for the Summer Season of 2024 -Staff Accommodation available. Benefits • $20.50 per hour: $18.50 per hour base starting wage plus a $2.00/hr Supplemental Summer Bonus for hours worked between May 31, 2024 - September 30, 2024. • Staff Accommodation available. • Summer Team Member Pass to Revelstoke Mountain Resort • Fit to Work Program incentives. • Reciprocal deals on summer lift tickets at other local mountains. • Northland Perks Program and third-party partnership discounts for all employees. • Group Life Insurance, Extended Health, Dental, Vision Care upon 3 months of employment, maintaining a minimum of 26+ hours per week. • Matching RRSP program (after 1 year of full-time service) • Employee Assistance Program (EAP) • Refer a friend or family and earn money! Concierge must possess a positive and upbeat personality, can multi-task, be detail-oriented and able to problem solve. This is a fast paced and engaging role with lots of guest interaction. The primary goal of the Concierge is to seek opportunities to create memorable experiences for our guests through meaningful interaction and providing tailored local information. Summer Concierge positions can stay on for the winter season, and alternate duties will be assumed supporting another hotel operating departments during the shoulder season. We offer flexible and consistent hours of work. If you want to be part of a great team that is driven to create incredible hotel experiences for our guests, apply today! Job Duties • Assist with guest arrival and departures, including transportation of guest luggage, equipment & belongings. • Greet and communicate with all guests, providing personalized service in a professional manner. • Be knowledgeable of community and/or resort attractions and events. • Answer enquiries regarding hotel services and registration by letter, by telephone and in person. • Make recommendations and fulfill any guest requests, including making dinner reservations, organizing trips and activities, transport, and in room amenities. • Work closely and professionally with various departments. • Maintain a clean and organized work environment. • Maintain a high standard of personal hygiene and appearance. • Assist the Pool Attendants and Bellhop team as required. • Conduct valet parking as required. • Effectively and professionally communicate with guests via phone, in person and in writing. • Delivering items to guest rooms and attending to requests. • Ensure public spaces are well presented. • Perform all other duties as assigned or needed. Requirements • High School Diploma, G.E.D. or equivalent • Valid Class 5 BC Driver's License with a clean driver's abstract (preferred) • Ability to operate a standard transmission vehicle. (preferred) • Valid BC Serving it Right Certification. • Experience in all aspects of customer service. • Strong working knowledge of hospitality industry principles, methods, practices, and techniques • Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required. • Able to effectively communicate both verbally and in writing. • Ability to coordinate and organize. About the Sutton Place Hotel The Sutton Place Hotel at Revelstoke Mountain Resort is a luxury 4-star hotel, located directly opposite the gondola and activities that provide experiences of a lifetime for our guests. The Sutton Place Hotel and Revelstoke Mountain Resort (RMR) are a division of Canada's largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for endless outdoor adventure, big mountain riding and an authentic Canadian resort town. If you love to connect with people and have a passion for providing an exceptional hospitality experience, then we invite you to join our Sutton Place Family! SUMMATION: Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sutton Place Hotel, however, only those applicants we wish to interview will receive a reply to their application. ABSOLUTELY NO PHONE CALLS PLEASE At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at
The Sutton Place Hotels
Anglemont, British Columbia (BC)
Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada's fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests. We are currently accepting applications for the position of Bell Person for the Summer Season of 2024 -Staff Accommodation available. Benefits • $20.50 per hour: $18.50 per hour base starting wage plus a $2.00/hr Supplemental Summer Bonus for hours worked between May 31, 2024 - September 30, 2024. • Staff Accommodation available. • Summer Team Member Pass to Revelstoke Mountain Resort • Fit to Work Program incentives. • Reciprocal deals on summer lift tickets at other local mountains. • Northland Perks Program and third-party partnership discounts for all employees. • Group Life Insurance, Extended Health, Dental, Vision Care upon 3 months of employment, maintaining a minimum of 26+ hours per week. • Matching RRSP program (after 1 year of full-time service) • Employee Assistance Program (EAP) • Refer a friend or family and earn money! The Bell Person must possess a positive and upbeat personality, multi-task, be detail-oriented and able to problem solve. This is a fast paced and engaging role with lots of guest interaction. The primary goal of the Bell Person is to seek opportunities to create memorable experiences for our guests through meaningful interaction. Summer Bell Person positions can stay on for the winter season, and alternate duties will be assumed supporting another hotel operating department during the shoulder season. Job Duties • Assist with guest arrival and departures including transportation of guest luggage, equipment & belongings. • Greet and communicate with all guests, providing personalized service in a professional manner. • Be knowledgeable of community and/or resort attractions and events. • Work closely and professionally with various departments. • Maintain a clean and organized work environment. • Ensure public spaces are well presented. • Respond to guest inquiries, requests & complaints in a prompt & courteous manner. • Assist other operating departments & teams as required. • Conduct valet parking as required. • Effectively and professionally communicate with guests via phone, in person and in writing. • Delivering items to guest rooms and attending to requests. • Perform all other duties as assigned or needed. Requirements • Valid Class 5 BC Driver's License with a clean driver's abstract (preferred) • Ability to operate a standard transmission vehicle (preferred) • Strong customer service experience • Good working knowledge of hospitality industry principles, methods, practices, and techniques • Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required. • Able to effectively communicate both verbally and in writing. About the Sutton Place Hotel The Sutton Place Hotel at Revelstoke Mountain Resort is a luxury 4-star hotel, located directly opposite the gondola and activities that provide experiences of a lifetime for our guests. The Sutton Place Hotel and Revelstoke Mountain Resort (RMR) are a division of Canada's largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for endless outdoor adventure, big mountain riding and an authentic Canadian resort town. If you love to connect with people and have a passion for providing an exceptional hospitality experience, then we invite you to join our Sutton Place Family! SUMMATION: Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sutton Place Hotel, however, only those applicants we wish to interview will receive a reply to their application. ABSOLUTELY NO PHONE CALLS PLEASE At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at
May 17, 2024
Full time
Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada's fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests. We are currently accepting applications for the position of Bell Person for the Summer Season of 2024 -Staff Accommodation available. Benefits • $20.50 per hour: $18.50 per hour base starting wage plus a $2.00/hr Supplemental Summer Bonus for hours worked between May 31, 2024 - September 30, 2024. • Staff Accommodation available. • Summer Team Member Pass to Revelstoke Mountain Resort • Fit to Work Program incentives. • Reciprocal deals on summer lift tickets at other local mountains. • Northland Perks Program and third-party partnership discounts for all employees. • Group Life Insurance, Extended Health, Dental, Vision Care upon 3 months of employment, maintaining a minimum of 26+ hours per week. • Matching RRSP program (after 1 year of full-time service) • Employee Assistance Program (EAP) • Refer a friend or family and earn money! The Bell Person must possess a positive and upbeat personality, multi-task, be detail-oriented and able to problem solve. This is a fast paced and engaging role with lots of guest interaction. The primary goal of the Bell Person is to seek opportunities to create memorable experiences for our guests through meaningful interaction. Summer Bell Person positions can stay on for the winter season, and alternate duties will be assumed supporting another hotel operating department during the shoulder season. Job Duties • Assist with guest arrival and departures including transportation of guest luggage, equipment & belongings. • Greet and communicate with all guests, providing personalized service in a professional manner. • Be knowledgeable of community and/or resort attractions and events. • Work closely and professionally with various departments. • Maintain a clean and organized work environment. • Ensure public spaces are well presented. • Respond to guest inquiries, requests & complaints in a prompt & courteous manner. • Assist other operating departments & teams as required. • Conduct valet parking as required. • Effectively and professionally communicate with guests via phone, in person and in writing. • Delivering items to guest rooms and attending to requests. • Perform all other duties as assigned or needed. Requirements • Valid Class 5 BC Driver's License with a clean driver's abstract (preferred) • Ability to operate a standard transmission vehicle (preferred) • Strong customer service experience • Good working knowledge of hospitality industry principles, methods, practices, and techniques • Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required. • Able to effectively communicate both verbally and in writing. About the Sutton Place Hotel The Sutton Place Hotel at Revelstoke Mountain Resort is a luxury 4-star hotel, located directly opposite the gondola and activities that provide experiences of a lifetime for our guests. The Sutton Place Hotel and Revelstoke Mountain Resort (RMR) are a division of Canada's largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for endless outdoor adventure, big mountain riding and an authentic Canadian resort town. If you love to connect with people and have a passion for providing an exceptional hospitality experience, then we invite you to join our Sutton Place Family! SUMMATION: Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sutton Place Hotel, however, only those applicants we wish to interview will receive a reply to their application. ABSOLUTELY NO PHONE CALLS PLEASE At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at
Yotel Management USA CO LLC
Washington, Washington DC
Job Description Job Description TITLE Ground Control ABOUT THE ORGANIZATION WELCOME TO YOTEL A hotel that moves as fast as you. YOTEL has prime locations around the world for you to get centred quickly. Staying with us means spending time in the world's smartest places, where desirable, tech and design-led environments make a real connection with modern travellers on the go. MAKING YOUR HOTEL EXPERIENCE NON-STOP YOTEL offers guests a hotel experience that challenges the status quo, with a promise to deliver a different kind of stay through awesome people, smart design and the creative use of technology. LOCATION YOTEL Washington DC POSITION Ground Control DESCRIPTION Bell Attendants are responsible for assisting guests with luggage, meeting and greeting guests upon arrival and departure, aiding the Front Desk, as well as providing lobby doors coverage. Major Duties & Responsibilities: Greet and acknowledge all guests in a warm and friendly manner while remaining calm with demanding guests. Escorting guests to their rooms and explaining the room facilities upon arrival. Retrieve and deliver luggage and packages to guests and to undertake various other requests in order to ensure their comfort. Help guests change or move to other cabins if need arises. Transport departing guests luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for. Aid guests in meeting transportation needs to various destinations via taxi or other ground transportation. Escort and introduce arriving guests or visitors to the valet if onsite parking is needed. Maintain ongoing rapport with guests as they enter in/out of the hotel. Assist with keeping lobby area and front drive clean and orderly. Ensure that luggage has been stored safely according to prescribed procedures. Be fully aware of what functions are going on in the hotel and hours of operations for Food & Beverage outlets. Provide and assist guests with general services and information that enhances the YOTEL DC guest experience. Attend daily pre-shift meetings and monthly department meetings. Demonstrate self-confidence, energy and enthusiasm at all times. Extend professionalism and courtesy to crew members and guests at all times. Other duties as required. Flexible schedule allowing for the ability to work all shifts including: mornings, evenings, overnights, holidays, and weekends. POSITION REQUIREMENTS: Skills/Qualifications: Ability to read and speak English fluently. Second or multiple languages are a plus. Ability to perform under pressure and maintain consistency in a fast-paced environment. Ability to stand for long periods of time and walk moderate distances. Ability to lift, pull, and push a moderate weight (about 75 pounds). Other duties as required SALARY SHIFT Will need to work various shifts. FULL-TIME/PART-TIME Full-Time EXEMPT/NON-EXEMPT: Non-Exempt EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. PI06e7c7aad5-
May 16, 2024
Full time
Job Description Job Description TITLE Ground Control ABOUT THE ORGANIZATION WELCOME TO YOTEL A hotel that moves as fast as you. YOTEL has prime locations around the world for you to get centred quickly. Staying with us means spending time in the world's smartest places, where desirable, tech and design-led environments make a real connection with modern travellers on the go. MAKING YOUR HOTEL EXPERIENCE NON-STOP YOTEL offers guests a hotel experience that challenges the status quo, with a promise to deliver a different kind of stay through awesome people, smart design and the creative use of technology. LOCATION YOTEL Washington DC POSITION Ground Control DESCRIPTION Bell Attendants are responsible for assisting guests with luggage, meeting and greeting guests upon arrival and departure, aiding the Front Desk, as well as providing lobby doors coverage. Major Duties & Responsibilities: Greet and acknowledge all guests in a warm and friendly manner while remaining calm with demanding guests. Escorting guests to their rooms and explaining the room facilities upon arrival. Retrieve and deliver luggage and packages to guests and to undertake various other requests in order to ensure their comfort. Help guests change or move to other cabins if need arises. Transport departing guests luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for. Aid guests in meeting transportation needs to various destinations via taxi or other ground transportation. Escort and introduce arriving guests or visitors to the valet if onsite parking is needed. Maintain ongoing rapport with guests as they enter in/out of the hotel. Assist with keeping lobby area and front drive clean and orderly. Ensure that luggage has been stored safely according to prescribed procedures. Be fully aware of what functions are going on in the hotel and hours of operations for Food & Beverage outlets. Provide and assist guests with general services and information that enhances the YOTEL DC guest experience. Attend daily pre-shift meetings and monthly department meetings. Demonstrate self-confidence, energy and enthusiasm at all times. Extend professionalism and courtesy to crew members and guests at all times. Other duties as required. Flexible schedule allowing for the ability to work all shifts including: mornings, evenings, overnights, holidays, and weekends. POSITION REQUIREMENTS: Skills/Qualifications: Ability to read and speak English fluently. Second or multiple languages are a plus. Ability to perform under pressure and maintain consistency in a fast-paced environment. Ability to stand for long periods of time and walk moderate distances. Ability to lift, pull, and push a moderate weight (about 75 pounds). Other duties as required SALARY SHIFT Will need to work various shifts. FULL-TIME/PART-TIME Full-Time EXEMPT/NON-EXEMPT: Non-Exempt EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. PI06e7c7aad5-
Job Description This position focuses on customer service and builds partnerships with other departments to ensure that guests' needs are attended to promptly. To respond to situations and activities at the Front Desks, Lobby any another other hotel premises that requires attention and all emergencies. Leading the Front Office team through organizational changes and providing support and manage the Front Desk operations and hotel room inventory. Summary of Responsibilities: The Guest Relations Manager will be reporting to the Director of Front Office Operations/Front Office Manager. Responsibilities and essential job functions include but are not limited to the following: Ensure the safety, security and loss control policies and procedures are compiled within the hotel Provide direction and leadership to the HEAT(Hotel Emergency and Action Team) and if needed, calls for the evacuation of people and staff from areas affected by fire, flood, bomb threats or civil disturbance Maintain visible image of management at all times Assist employees and guests by handling guest feedback, both written and verbal and include investigations into guest complaints Ensure documentation of all guest related issues using FCS log Meet, greet and room VIPs and making courtesy calls to guests Conduct daily briefings presenting business issues, hotel information and coach and train colleagues on guest handling skills Conduct investigations when Front Desk colleagues are unable to balance their cashiering ledger and/or cash float Coach and train colleagues and carry out disciplinary actions when necessary Attend scheduled meetings, departmental and interdepartmental meetings Co-ordinate full house activities, handle pledge relocations of guests Control hotel room inventory and manage room availability for check in Ensure procedures of On-Call Valet desks and driveways are manned at all times and operate efficiently Complete any collateral assignment. Co-ordinate with Reception and Group Desk Managers to look out for VIP arrivals booked on Executive Club and Stamford Crest. Meet and greet guests upon arrival and departure, especially Executive Club, Stamford Crest and VIP guests.
May 13, 2024
Full time
Job Description This position focuses on customer service and builds partnerships with other departments to ensure that guests' needs are attended to promptly. To respond to situations and activities at the Front Desks, Lobby any another other hotel premises that requires attention and all emergencies. Leading the Front Office team through organizational changes and providing support and manage the Front Desk operations and hotel room inventory. Summary of Responsibilities: The Guest Relations Manager will be reporting to the Director of Front Office Operations/Front Office Manager. Responsibilities and essential job functions include but are not limited to the following: Ensure the safety, security and loss control policies and procedures are compiled within the hotel Provide direction and leadership to the HEAT(Hotel Emergency and Action Team) and if needed, calls for the evacuation of people and staff from areas affected by fire, flood, bomb threats or civil disturbance Maintain visible image of management at all times Assist employees and guests by handling guest feedback, both written and verbal and include investigations into guest complaints Ensure documentation of all guest related issues using FCS log Meet, greet and room VIPs and making courtesy calls to guests Conduct daily briefings presenting business issues, hotel information and coach and train colleagues on guest handling skills Conduct investigations when Front Desk colleagues are unable to balance their cashiering ledger and/or cash float Coach and train colleagues and carry out disciplinary actions when necessary Attend scheduled meetings, departmental and interdepartmental meetings Co-ordinate full house activities, handle pledge relocations of guests Control hotel room inventory and manage room availability for check in Ensure procedures of On-Call Valet desks and driveways are manned at all times and operate efficiently Complete any collateral assignment. Co-ordinate with Reception and Group Desk Managers to look out for VIP arrivals booked on Executive Club and Stamford Crest. Meet and greet guests upon arrival and departure, especially Executive Club, Stamford Crest and VIP guests.
Location Mount Washington Hotel As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match. Job Description The main purpose of the Overnight Operations Supervisor is providing the appropriate support of all operations. Responsibilities Supervise all operations during overnight shift. Communicate with all department managers on continuing basis. Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. Be very familiar with the hotel computer system for training maintenance and trouble shooting. All lobby area corridors and staircases are kept debris free at all times. Oversees and keeps on order the storage of all guest luggage. Maintains an orderly shift log of all Bell stand activities including check-in, check-out, deliveries, luggage storage, mail and message deliveries. Knowledge of the Hotel History Knowledge of the Valet operations. Receive direction for house calls via phone or radio. Assist engineers and mechanics with repairs Have a thorough understanding of Omni fire alarm procedures and other emergencies. Have a thorough understanding of Omni Hotel rules and regulations. Qualifications Previous luxury hotel experience is preferred. Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays. Ability to stand for the entire scheduled shift. Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. Four year college degree, preferably in the hospitality industry Knowledge of Property Management Systems and related computer programs Strong knowledge of Microsoft Office Software.
May 12, 2024
Full time
Location Mount Washington Hotel As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match. Job Description The main purpose of the Overnight Operations Supervisor is providing the appropriate support of all operations. Responsibilities Supervise all operations during overnight shift. Communicate with all department managers on continuing basis. Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. Be very familiar with the hotel computer system for training maintenance and trouble shooting. All lobby area corridors and staircases are kept debris free at all times. Oversees and keeps on order the storage of all guest luggage. Maintains an orderly shift log of all Bell stand activities including check-in, check-out, deliveries, luggage storage, mail and message deliveries. Knowledge of the Hotel History Knowledge of the Valet operations. Receive direction for house calls via phone or radio. Assist engineers and mechanics with repairs Have a thorough understanding of Omni fire alarm procedures and other emergencies. Have a thorough understanding of Omni Hotel rules and regulations. Qualifications Previous luxury hotel experience is preferred. Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays. Ability to stand for the entire scheduled shift. Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. Four year college degree, preferably in the hospitality industry Knowledge of Property Management Systems and related computer programs Strong knowledge of Microsoft Office Software.
Nestled at the base of Vail Mountain, along the banks of Gore Creek, Grand Hyatt Vail is located in the heart of Vail Valley within the Cascade Village neighborhood. Featuring Vail's premier open-air chairlift directly next to our spacious ski valet and rental shop, Grand Hyatt Vail offers the most convenient access to Vail Mountain, adventure, and respite. From skiing and snowboarding, seasonally inspired resort activities, and luxurious amenities, Grand Hyatt Vail has something for everyone. Enjoy an array of Colorado inspired dining options, comfortable guest rooms and warm hospitality at Vail's premier ski-in/ski-out resort. Grand Hyatt Vail is seeking colleagues with unmatched service. We care for people so they can be their best. This position is responsible for the oversight of specific night audit duties as well as oversees the front office during the overnight shift. The budgeted range for this position starts at $24.00 per hour, and can be flexible based on experience. Actual pay will be commensurate with experience. Why Work at Hyatt? Enjoy free meals in our colleague cafeteria for every shift worked Free parking on-site 1 hour of sick pay earned for every 30 hours worked, up to 48 hours/year Discounted & Complimentary hotel room nights Medical, Dental, Vision Insurance - (Full-Time colleagues) Flexible Spending Account (Full-Time colleagues) Retirement Savings Plan Basic Life Insurance PTO earned based on hours worked, up to 17 days in your first year (Full-Time & Part-Time) Opportunities to work around the world with Hyatt Hotels and Resorts End of Season Ski Pass Bonus Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. Our Values: Respect Integrity Humility Empathy Creativity Fun Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity A true desire to satisfy the needs of others in a fast paced environment. Refined verbal and written communication skills Ability to stand for long periods of time. Use your past hotel job experience to make a difference at Hyatt. For immediate consideration for the Front Office Associate position, click Apply Now and complete an application for the Front Office Associate position on the Hyatt Careers Site!
May 11, 2024
Full time
Nestled at the base of Vail Mountain, along the banks of Gore Creek, Grand Hyatt Vail is located in the heart of Vail Valley within the Cascade Village neighborhood. Featuring Vail's premier open-air chairlift directly next to our spacious ski valet and rental shop, Grand Hyatt Vail offers the most convenient access to Vail Mountain, adventure, and respite. From skiing and snowboarding, seasonally inspired resort activities, and luxurious amenities, Grand Hyatt Vail has something for everyone. Enjoy an array of Colorado inspired dining options, comfortable guest rooms and warm hospitality at Vail's premier ski-in/ski-out resort. Grand Hyatt Vail is seeking colleagues with unmatched service. We care for people so they can be their best. This position is responsible for the oversight of specific night audit duties as well as oversees the front office during the overnight shift. The budgeted range for this position starts at $24.00 per hour, and can be flexible based on experience. Actual pay will be commensurate with experience. Why Work at Hyatt? Enjoy free meals in our colleague cafeteria for every shift worked Free parking on-site 1 hour of sick pay earned for every 30 hours worked, up to 48 hours/year Discounted & Complimentary hotel room nights Medical, Dental, Vision Insurance - (Full-Time colleagues) Flexible Spending Account (Full-Time colleagues) Retirement Savings Plan Basic Life Insurance PTO earned based on hours worked, up to 17 days in your first year (Full-Time & Part-Time) Opportunities to work around the world with Hyatt Hotels and Resorts End of Season Ski Pass Bonus Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. Our Values: Respect Integrity Humility Empathy Creativity Fun Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity A true desire to satisfy the needs of others in a fast paced environment. Refined verbal and written communication skills Ability to stand for long periods of time. Use your past hotel job experience to make a difference at Hyatt. For immediate consideration for the Front Office Associate position, click Apply Now and complete an application for the Front Office Associate position on the Hyatt Careers Site!
Arlo Washington DC, soon to be added to the Arlo Hotels portfolio is now seeking a dynamic Hotel Manager. In the lifestyle hospitality industry, people make the difference. Arlo Hotels is committed to being a great place to work, providing exceptional service for our guests through our unique approach to the independent lifestyle hotel segment. Here at Arlo we ask all our team members to be themselves andembrace it!Are you someone whoispassionateaboutpeople,drivenby purpose, andcleverin your approach? If so, keep on reading Here atArlowe strive to create a sense of awe that leaves those we touch wanting more" Arlo Washington D.C. will comprise 229,846 square feet, which includes the restoration and preservation of the original 42,942-square-foot, five-story building, The Harrison Apartment, D.C.'s oldest known surviving conventional apartment building that has stood since 1882. Arlo Hotels is adding 186,904 square feet of space to the property, where the sixth through 12th floors, the penthouse, four meeting rooms and an indoor and outdoor rooftop lounge and pool will be located. The hotel will also feature a restaurant and bar, a "Bodega" cafe and lounge, and an interior courtyard. Ideal for leisure and business travelers, Arlo Washington D.C. is conveniently located four blocks from Washington, D.C.'s Union Station and less than a mile from the Walter E. Washington Convention Center. Situated in the city's bustling Judiciary Square neighborhood, the 445-room hotel is close to globally recognized landmarks such as The Capitol and the Supreme Court Building, fine dining options and upscale shopping. This position is responsible for effectively & strategically leading the day to day operations of the hotel and its team members. In conjunctions with the General Manager focus on leading ownership of annual budgeting, strategic planning, organizing and directing all hotel services, including front-of-house and back of house operations. RESPONSIBILITIES AND AUTHORITIES : Always treats guests with courtesy and respect in a variety of situations. Displays honesty & integrity. Conducts monthly, weekly and pre-shift meetings. Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings. Motivates and develops team members. Create preventive maintenance programs for consistency of the product Ensures updated safe work environment Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity and outcome. You build strong partnerships with internal customers and outside vendors SPECIFIC DUTIES: You possess excellent communication and leadership skills and are a strong, creative problem solver both with Team members and third party partners operating within the hotel You are a proactive, self-starter who can work well both independently and as part of a team You are comfortable being a change agent and creating a welcoming environment You are confident and have the ability to think clearly on your feet and under pressure You love to negotiate and create win-win situations for customers, owners, partners and all operational team members alike Overseeing leadership team members who direct the daily operations for the Front Office, Maintenance, Housekeeping & Security departments for hotel. Work in conjunction with the F&B leadership on budgets and ensuring highest level of service. Design and implement training for departments to continuously exceed standard service and operational standards as set by Arlo Hotels. In conjunction with the General Manager, develop and implement strategies to ensure seamless service delivery while maximizing revenue and management costs. Development of budget; responsible for maintaining targeted goals within the budget. Develop and direct the performance of departmental managers and supervisors to ensure the highest levels of guest and employee satisfaction in a cost efficient manner. Work in conjunction with People Services on bi-annual and annual performance reviews for all management and hourly team members. Ensure compliance training is completed in conjunction with People Services team. Be a leader and ambassador in maintaining the Arlo Team Member Culture through team member engagement, training and development. Assists in leading Safety Committee initiatives and Security provisions. Assist the General Manager in the protection and enhancement of all hotel assets through appropriate programs in maintenance, security and housekeeping as well as through the capital budgeting process. Responsible for weekly / bi-weekly departmental meetings to focus on service, team member engagement and overall budget and revenue management. Attend weekly revenue management meetings in conjunction with General Manager and have the ability to manage the P&L. REQUIREMENTS: A minimum of 5 years previous Director of Rooms, Director of Operations and/or Assistant General Manager experience in a hotel environment. Intensive direct-experience in various hotel operational departments including Front Office, Guest Services, Housekeeping, Security/Loss Prevention and/or Engineering and/ or Food & Beverage. Proven track record of designing and implementing service standards and procedures that yield high guest and employee satisfaction needed. Previous experience managing third party or leased space arrangements such as food & beverage, valet or security. Strong financial acumen with an ability to partner with other departments to drive revenue and manage expenses. Proven ability to communicate professionally and tactfully in all interactions with guest and employees. Obtain FLSD Requirements for property within six (6) months of employment.
May 09, 2024
Full time
Arlo Washington DC, soon to be added to the Arlo Hotels portfolio is now seeking a dynamic Hotel Manager. In the lifestyle hospitality industry, people make the difference. Arlo Hotels is committed to being a great place to work, providing exceptional service for our guests through our unique approach to the independent lifestyle hotel segment. Here at Arlo we ask all our team members to be themselves andembrace it!Are you someone whoispassionateaboutpeople,drivenby purpose, andcleverin your approach? If so, keep on reading Here atArlowe strive to create a sense of awe that leaves those we touch wanting more" Arlo Washington D.C. will comprise 229,846 square feet, which includes the restoration and preservation of the original 42,942-square-foot, five-story building, The Harrison Apartment, D.C.'s oldest known surviving conventional apartment building that has stood since 1882. Arlo Hotels is adding 186,904 square feet of space to the property, where the sixth through 12th floors, the penthouse, four meeting rooms and an indoor and outdoor rooftop lounge and pool will be located. The hotel will also feature a restaurant and bar, a "Bodega" cafe and lounge, and an interior courtyard. Ideal for leisure and business travelers, Arlo Washington D.C. is conveniently located four blocks from Washington, D.C.'s Union Station and less than a mile from the Walter E. Washington Convention Center. Situated in the city's bustling Judiciary Square neighborhood, the 445-room hotel is close to globally recognized landmarks such as The Capitol and the Supreme Court Building, fine dining options and upscale shopping. This position is responsible for effectively & strategically leading the day to day operations of the hotel and its team members. In conjunctions with the General Manager focus on leading ownership of annual budgeting, strategic planning, organizing and directing all hotel services, including front-of-house and back of house operations. RESPONSIBILITIES AND AUTHORITIES : Always treats guests with courtesy and respect in a variety of situations. Displays honesty & integrity. Conducts monthly, weekly and pre-shift meetings. Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings. Motivates and develops team members. Create preventive maintenance programs for consistency of the product Ensures updated safe work environment Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity and outcome. You build strong partnerships with internal customers and outside vendors SPECIFIC DUTIES: You possess excellent communication and leadership skills and are a strong, creative problem solver both with Team members and third party partners operating within the hotel You are a proactive, self-starter who can work well both independently and as part of a team You are comfortable being a change agent and creating a welcoming environment You are confident and have the ability to think clearly on your feet and under pressure You love to negotiate and create win-win situations for customers, owners, partners and all operational team members alike Overseeing leadership team members who direct the daily operations for the Front Office, Maintenance, Housekeeping & Security departments for hotel. Work in conjunction with the F&B leadership on budgets and ensuring highest level of service. Design and implement training for departments to continuously exceed standard service and operational standards as set by Arlo Hotels. In conjunction with the General Manager, develop and implement strategies to ensure seamless service delivery while maximizing revenue and management costs. Development of budget; responsible for maintaining targeted goals within the budget. Develop and direct the performance of departmental managers and supervisors to ensure the highest levels of guest and employee satisfaction in a cost efficient manner. Work in conjunction with People Services on bi-annual and annual performance reviews for all management and hourly team members. Ensure compliance training is completed in conjunction with People Services team. Be a leader and ambassador in maintaining the Arlo Team Member Culture through team member engagement, training and development. Assists in leading Safety Committee initiatives and Security provisions. Assist the General Manager in the protection and enhancement of all hotel assets through appropriate programs in maintenance, security and housekeeping as well as through the capital budgeting process. Responsible for weekly / bi-weekly departmental meetings to focus on service, team member engagement and overall budget and revenue management. Attend weekly revenue management meetings in conjunction with General Manager and have the ability to manage the P&L. REQUIREMENTS: A minimum of 5 years previous Director of Rooms, Director of Operations and/or Assistant General Manager experience in a hotel environment. Intensive direct-experience in various hotel operational departments including Front Office, Guest Services, Housekeeping, Security/Loss Prevention and/or Engineering and/ or Food & Beverage. Proven track record of designing and implementing service standards and procedures that yield high guest and employee satisfaction needed. Previous experience managing third party or leased space arrangements such as food & beverage, valet or security. Strong financial acumen with an ability to partner with other departments to drive revenue and manage expenses. Proven ability to communicate professionally and tactfully in all interactions with guest and employees. Obtain FLSD Requirements for property within six (6) months of employment.
VALET/GUEST AMBASSADOR Yountville, CA Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities - the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion! ESSENTIAL JOB RESPONSIBILITIES : Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit. Ensure guests feel welcome to the hotel and provide excellent guest service. Carry baggage to the guest's room. Accurately tag and store luggage for guest as needed and maintain accurate records of incoming and outgoing luggage. Safely drive the hotel shuttle van. Have knowledge of the hotel property, hotel staff and hotel services, with hours of operation. Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions. Suggest and "sell" the amenities of the hotel (i.e., restaurant, lounge, spa, etc.). Respond to request for bell services. REQUIRED QUALIFICATIONS: High work ethic and self-initiative, ability to work in high pressure situations. Maybe required to work varying schedules to include nights, weekends, and holidays Proven experience with strong customer service skills, including ability to handle guest complaints and/or concerns. Possess a valid state driver's license and safely drive guest vehicles and/or shuttle van. Have proof of safe driving record as indicated by Motor Vehicle Record. Someone who enjoys working as and being part of a team that provides great experiences for our Guests! Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans) PM22 Compensation details: 16-18 Hourly Wage PI2d0b4838ce78-3688
May 07, 2024
Full time
VALET/GUEST AMBASSADOR Yountville, CA Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities - the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion! ESSENTIAL JOB RESPONSIBILITIES : Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit. Ensure guests feel welcome to the hotel and provide excellent guest service. Carry baggage to the guest's room. Accurately tag and store luggage for guest as needed and maintain accurate records of incoming and outgoing luggage. Safely drive the hotel shuttle van. Have knowledge of the hotel property, hotel staff and hotel services, with hours of operation. Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions. Suggest and "sell" the amenities of the hotel (i.e., restaurant, lounge, spa, etc.). Respond to request for bell services. REQUIRED QUALIFICATIONS: High work ethic and self-initiative, ability to work in high pressure situations. Maybe required to work varying schedules to include nights, weekends, and holidays Proven experience with strong customer service skills, including ability to handle guest complaints and/or concerns. Possess a valid state driver's license and safely drive guest vehicles and/or shuttle van. Have proof of safe driving record as indicated by Motor Vehicle Record. Someone who enjoys working as and being part of a team that provides great experiences for our Guests! Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans) PM22 Compensation details: 16-18 Hourly Wage PI2d0b4838ce78-3688
VALET/GUEST AMBASSADOR Yountville, CA Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities - the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion! ESSENTIAL JOB RESPONSIBILITIES : Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit. Ensure guests feel welcome to the hotel and provide excellent guest service. Carry baggage to the guest's room. Accurately tag and store luggage for guest as needed and maintain accurate records of incoming and outgoing luggage. Safely drive the hotel shuttle van. Have knowledge of the hotel property, hotel staff and hotel services, with hours of operation. Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions. Suggest and "sell" the amenities of the hotel (i.e., restaurant, lounge, spa, etc.). Respond to request for bell services. REQUIRED QUALIFICATIONS: High work ethic and self-initiative, ability to work in high pressure situations. Maybe required to work varying schedules to include nights, weekends, and holidays Proven experience with strong customer service skills, including ability to handle guest complaints and/or concerns. Possess a valid state driver's license and safely drive guest vehicles and/or shuttle van. Have proof of safe driving record as indicated by Motor Vehicle Record. Someone who enjoys working as and being part of a team that provides great experiences for our Guests! Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans) PM22 Compensation details: 16-18 Hourly Wage PId070097e0c0f-3688
May 02, 2024
Full time
VALET/GUEST AMBASSADOR Yountville, CA Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities - the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion! ESSENTIAL JOB RESPONSIBILITIES : Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit. Ensure guests feel welcome to the hotel and provide excellent guest service. Carry baggage to the guest's room. Accurately tag and store luggage for guest as needed and maintain accurate records of incoming and outgoing luggage. Safely drive the hotel shuttle van. Have knowledge of the hotel property, hotel staff and hotel services, with hours of operation. Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions. Suggest and "sell" the amenities of the hotel (i.e., restaurant, lounge, spa, etc.). Respond to request for bell services. REQUIRED QUALIFICATIONS: High work ethic and self-initiative, ability to work in high pressure situations. Maybe required to work varying schedules to include nights, weekends, and holidays Proven experience with strong customer service skills, including ability to handle guest complaints and/or concerns. Possess a valid state driver's license and safely drive guest vehicles and/or shuttle van. Have proof of safe driving record as indicated by Motor Vehicle Record. Someone who enjoys working as and being part of a team that provides great experiences for our Guests! Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans) PM22 Compensation details: 16-18 Hourly Wage PId070097e0c0f-3688