JOB SUMMARY:Creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required. GENERAL REQUIREMENTS: Must be at least 21 years of age. High school diploma or GED required. Skilled in basic math in order to count money and present change correctly. Knowledge of guest charge procedures. Must possess excellent customer service and communication skills. Able to work at a fast pace in mentally and physically stressful situations. Knowledgeable of or able to learn tray service, cocktail ingredients. Available to work required schedule which may include nights, weekends, holidays and overtime. Must be able to read, write, speak and understand English. Essential Job Functions: Ensures player satisfaction at all times. Provides personalized service and uses guest name. Resolves service problems according to Service Recovery guidelines. Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos. Actively promotes casino events and programs. Works closely with Total Rewards to promote new card sign ups and relay benefits. Provides fast, friendly, professional beverage service to casino guests. Supplements tray with extra product to provide immediate or interim guest satisfaction. Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines. Promotes guests' sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time. Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests. Handles money according to departmental procedure. Maintains a general knowledge of alcohol by brand and cocktails by ingredients. Ability to work well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers. Maintains a clean and stocked workstation. Clears empty glasses from work station/area. Services guests according to the company standard sequence of service. DEAMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS: PHYSICAL & MENTAL: Able to respond to visual and auditory cues. Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.). Able to walk at least 2 miles during shift. Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hour shifts wearing one inch (minimum height) heels. WORK ENVIRONMENT: Able to work in areas containing secondhand smoke, high noise levels and bright lights. Able to work at a fast pace in often crowded/noisy environment. CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
May 08, 2024
Full time
JOB SUMMARY:Creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required. GENERAL REQUIREMENTS: Must be at least 21 years of age. High school diploma or GED required. Skilled in basic math in order to count money and present change correctly. Knowledge of guest charge procedures. Must possess excellent customer service and communication skills. Able to work at a fast pace in mentally and physically stressful situations. Knowledgeable of or able to learn tray service, cocktail ingredients. Available to work required schedule which may include nights, weekends, holidays and overtime. Must be able to read, write, speak and understand English. Essential Job Functions: Ensures player satisfaction at all times. Provides personalized service and uses guest name. Resolves service problems according to Service Recovery guidelines. Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos. Actively promotes casino events and programs. Works closely with Total Rewards to promote new card sign ups and relay benefits. Provides fast, friendly, professional beverage service to casino guests. Supplements tray with extra product to provide immediate or interim guest satisfaction. Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines. Promotes guests' sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time. Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests. Handles money according to departmental procedure. Maintains a general knowledge of alcohol by brand and cocktails by ingredients. Ability to work well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers. Maintains a clean and stocked workstation. Clears empty glasses from work station/area. Services guests according to the company standard sequence of service. DEAMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS: PHYSICAL & MENTAL: Able to respond to visual and auditory cues. Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.). Able to walk at least 2 miles during shift. Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hour shifts wearing one inch (minimum height) heels. WORK ENVIRONMENT: Able to work in areas containing secondhand smoke, high noise levels and bright lights. Able to work at a fast pace in often crowded/noisy environment. CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
JOB SUMMARY: Responsible for providing friendly and excellent service to Caesars Entertainment guests. Prepares and pours drinks for customers and Beverage Servers. KEY JOB FUNCTIONS: Greets and welcomes all guests in a pleasant and professional manner, interacting in an upbeat and positive manner. Provides fast, efficient, courteous and professional service to casino guests, preparing drinks according to prescribed recipes Accurately handles all cash transactions; presents customer with bar receipt. Converts cash to coin for any customer playing the slot machines in the bar area. Prepares and pours drinks for the casino floor Beverage Servers according to prescribed recipes Adheres to department policy on number of orders and drinks to be served at one time. Monitors and coaches servers to assure they are utilizing proper 'Call Order?. Rings in all prepared drinks on register, following established procedures. Accounts for assigned bank, all money received and all transactions recorded during shift. Completes proper count sheets for money drop, closing impress, and slot banks. Keeps informed of new promotional beverage programs. Adheres to all posted department memos. Provides property information on current events, promotions and attractions to customers. Maintains assigned station in a clean and sanitary condition in accordance with department service standards and job functions. Ensures the Casino bar is stocked with all supplies and liquor. Completes quarterly bar inventories Monitors guest consumption of alcohol and intervenes as needed according to guidelines (CARE). Checks for ID's according to Caesars policy Qualifications: EDUCATIONand/or EXPERIENCE: High School Diploma or equivalent preferred Minimum2 years experience required Must attend Caesars Entertainment Bartender School QUALIFICATIONS: Fluent and literate in English Ability to accurately handle cash Excellent communication skills Good math skills Must be 21 years of age. Ability to uphold and demonstrate the highest level of integrity in all situations andrecognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a creditto Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL AND ENVIRONMENTALDEMANDS: Ability to move around station quickly Ability to stand for eight hours Dexterity to operate cash register and to prepare drinks Must be able to lift up to 30 pounds Ability to bend, reach, squat Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
May 08, 2024
Full time
JOB SUMMARY: Responsible for providing friendly and excellent service to Caesars Entertainment guests. Prepares and pours drinks for customers and Beverage Servers. KEY JOB FUNCTIONS: Greets and welcomes all guests in a pleasant and professional manner, interacting in an upbeat and positive manner. Provides fast, efficient, courteous and professional service to casino guests, preparing drinks according to prescribed recipes Accurately handles all cash transactions; presents customer with bar receipt. Converts cash to coin for any customer playing the slot machines in the bar area. Prepares and pours drinks for the casino floor Beverage Servers according to prescribed recipes Adheres to department policy on number of orders and drinks to be served at one time. Monitors and coaches servers to assure they are utilizing proper 'Call Order?. Rings in all prepared drinks on register, following established procedures. Accounts for assigned bank, all money received and all transactions recorded during shift. Completes proper count sheets for money drop, closing impress, and slot banks. Keeps informed of new promotional beverage programs. Adheres to all posted department memos. Provides property information on current events, promotions and attractions to customers. Maintains assigned station in a clean and sanitary condition in accordance with department service standards and job functions. Ensures the Casino bar is stocked with all supplies and liquor. Completes quarterly bar inventories Monitors guest consumption of alcohol and intervenes as needed according to guidelines (CARE). Checks for ID's according to Caesars policy Qualifications: EDUCATIONand/or EXPERIENCE: High School Diploma or equivalent preferred Minimum2 years experience required Must attend Caesars Entertainment Bartender School QUALIFICATIONS: Fluent and literate in English Ability to accurately handle cash Excellent communication skills Good math skills Must be 21 years of age. Ability to uphold and demonstrate the highest level of integrity in all situations andrecognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a creditto Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL AND ENVIRONMENTALDEMANDS: Ability to move around station quickly Ability to stand for eight hours Dexterity to operate cash register and to prepare drinks Must be able to lift up to 30 pounds Ability to bend, reach, squat Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
ESSENTIAL DUTIES & RESPONSIBILITIES General: Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Prepare drinks correctly and promptly for guests at bar and F&B Servers. Sell amenities to guests, accurately ringing orders, taking payments, and making change as necessary. Understand and adhere to established cash handling procedures and policies. Assist with cleaning the bar area and with inventory. Appropriately use all bar equipment and cash handling systems. Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Computer station, MICROS cash register system; Serving trays and cash caddy; beverage dispensers; blender; ice cart/tub; hand dolly; cleaning materials; wet mops and brooms. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot License. Must be at least 21 years of age. No tax returns are required for this position. QUALIFICATIONS Experience: A high school diploma or GED equivalent is preferred. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of gaming laws and regulations. Skills: Managing one's own time and the time of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adjusting actions in relation to others' actions. Actively looking for ways to help people. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. Frequently required to bend or stoop and to lift up to 25 pounds, including lifting overhead. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.
May 01, 2024
Full time
ESSENTIAL DUTIES & RESPONSIBILITIES General: Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Prepare drinks correctly and promptly for guests at bar and F&B Servers. Sell amenities to guests, accurately ringing orders, taking payments, and making change as necessary. Understand and adhere to established cash handling procedures and policies. Assist with cleaning the bar area and with inventory. Appropriately use all bar equipment and cash handling systems. Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Computer station, MICROS cash register system; Serving trays and cash caddy; beverage dispensers; blender; ice cart/tub; hand dolly; cleaning materials; wet mops and brooms. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot License. Must be at least 21 years of age. No tax returns are required for this position. QUALIFICATIONS Experience: A high school diploma or GED equivalent is preferred. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of gaming laws and regulations. Skills: Managing one's own time and the time of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adjusting actions in relation to others' actions. Actively looking for ways to help people. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. Frequently required to bend or stoop and to lift up to 25 pounds, including lifting overhead. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.
Position: Bar Back Department: Brewery Status: Full Time/TEMP Salary: $15.50 Plus Tips Full Time Team Member eligible for Medical, Dental, Vision, & Life insurance Generous Paid Time Off plan - 401K with Match Feather Falls Casino is seeking motivated individuals to join the place to work in our area. Come be part of our Food and Beverage team. Experience the premier place to work in all of Northern California. We encourage growth and learning. With your talent and our training and commitment, you will have great success as part of our team and family. If you are looking for an exceptional working experience, with a vision, commitment and empowerment, you are invited to become a part of California's Best Team. We offer the Best Wages, Benefits and Experience to our Feather Falls Casino and Lodge family. We are California's Best Bet! Position Purpose Assist bartenders with cleaning of all bar surfaces and stocking of supplies. Duties and Responsibilities include but are not limited to the following: Assist bartenders with keeping the bars stocked. Keep supplies/stock under all cabinets well supplied and clean at all times. Keep all counter tops and cupboards wiped clean at all times. Keep floors mopped and cleaned around stations; also mop floor in beer cooler. Keep all floor drains cleaned out daily. Change garbage bags in all stations; dump garbage and empty boxes often. Retrieve all clean glasses used in the Brewery from both kitchens. Follow instructions given by the bartender on duty. Maintain a professional attitude and appearance at all times. Any other duties as assigned by the Bartender and/or Director of Restaurant & Brewery Operations. Recording and reporting any suspicious activity as defined by the Bank Secrecy Act (Title 31) and Feather falls Casino Internal control policy Suspicious Activity Compliance Program. Supervisory Responsibilities None Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Education Level - High School Diploma or GED equivalent preferred. Experience - None required. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate effectively with customers and other employees. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Certificates, Licenses, Registrations Class B Gaming License Physical Demands The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to stand for up to 8 hours Must be able to walk, maintain balance, and successfully navigate through and around a confined work area. While performing the duties of this job, the employee is frequently required to stand, walk, sit; use hands to finger, handle, or feel; reach with hands and arms; climb, balance, stoop, kneel, crouch, or crawl; and talk and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those employees encounter while performing the essential functions of this job. The employee may be exposed to tobacco smoke and to loud noises and bright lights. PM20 Candidates for all positions must be at least 21 years of age and be able to pass a background check and drug screen. Applicants must have a California I.D., a Social Security Card, and a Birth Certificate. Powered by JazzHR
May 01, 2024
Full time
Position: Bar Back Department: Brewery Status: Full Time/TEMP Salary: $15.50 Plus Tips Full Time Team Member eligible for Medical, Dental, Vision, & Life insurance Generous Paid Time Off plan - 401K with Match Feather Falls Casino is seeking motivated individuals to join the place to work in our area. Come be part of our Food and Beverage team. Experience the premier place to work in all of Northern California. We encourage growth and learning. With your talent and our training and commitment, you will have great success as part of our team and family. If you are looking for an exceptional working experience, with a vision, commitment and empowerment, you are invited to become a part of California's Best Team. We offer the Best Wages, Benefits and Experience to our Feather Falls Casino and Lodge family. We are California's Best Bet! Position Purpose Assist bartenders with cleaning of all bar surfaces and stocking of supplies. Duties and Responsibilities include but are not limited to the following: Assist bartenders with keeping the bars stocked. Keep supplies/stock under all cabinets well supplied and clean at all times. Keep all counter tops and cupboards wiped clean at all times. Keep floors mopped and cleaned around stations; also mop floor in beer cooler. Keep all floor drains cleaned out daily. Change garbage bags in all stations; dump garbage and empty boxes often. Retrieve all clean glasses used in the Brewery from both kitchens. Follow instructions given by the bartender on duty. Maintain a professional attitude and appearance at all times. Any other duties as assigned by the Bartender and/or Director of Restaurant & Brewery Operations. Recording and reporting any suspicious activity as defined by the Bank Secrecy Act (Title 31) and Feather falls Casino Internal control policy Suspicious Activity Compliance Program. Supervisory Responsibilities None Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Education Level - High School Diploma or GED equivalent preferred. Experience - None required. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate effectively with customers and other employees. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Certificates, Licenses, Registrations Class B Gaming License Physical Demands The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to stand for up to 8 hours Must be able to walk, maintain balance, and successfully navigate through and around a confined work area. While performing the duties of this job, the employee is frequently required to stand, walk, sit; use hands to finger, handle, or feel; reach with hands and arms; climb, balance, stoop, kneel, crouch, or crawl; and talk and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those employees encounter while performing the essential functions of this job. The employee may be exposed to tobacco smoke and to loud noises and bright lights. PM20 Candidates for all positions must be at least 21 years of age and be able to pass a background check and drug screen. Applicants must have a California I.D., a Social Security Card, and a Birth Certificate. Powered by JazzHR