CITIZEN POTAWATOMI NATION
Shawnee, Oklahoma
Job Type Full-time, Part-time Description PAY: $12.00 TO $14.00 PER HOUR ALL FULL TIME POSITIONS: Your salary also includes Medical, Dental and Vision Insurance. The Biweekly deduction from employee paycheck is $40.00 for Employee Only, $95.00 Employee plus Children, $120.00 Employee plus Spouse, $140.00 Employee plus family. FUNCTIONS STATEMENT: The Food and Beverage Utility Worker is or could be a trainee position with the purpose of the Incumbent being promoted into other higher-level positions within the Food and Beverage Department. May work in either Bar or Kitchen or both. MAJOR DUTIES: Accurately take supply orders. Responsible for daily supplying and stocking the lounge and service bar on demand. Assist the Bartender in keeping the bar and pantry clean and organized. Provide wait service to the Cocktail Waitresses. Refill condiments containers. Clean serving trays and all equipment used. Responsible for delivering and maintaining Lounge and Casino Service bar in a stocked manner as instructed by the Bartender. Responsible for moving and stocking large cases and kegs. Responsible for filling ice bins as needed. Assume duties of Bartender and Cocktail Waitresses during their breaks. Replace bottles, juices, and beer kegs on "Easy System" (An online method) if available. Empty garbage and mop floors. Maintains equipment and kitchen cleanliness, i.e., pots, pans, ranges, floors, walls, shelving. Assist Cook or Chef in food preparation. Learn kitchen layout, production, and storage areas. Perform regularly scheduled condenser and coil cleaning of all cooling equipment in the kitchen. Report any equipment concerns, unusual noises, leaks or conditions. Perform minor repairs throughout the kitchen. Perform proper receiving, thawing and storage routines. Keep food preparation areas clean. Assist in receiving and storing food deliveries. Demonstrate proper use of dry and liquid measures and scales. Practice standards of proper raw products handling and preparation for production. Measure and mix ingredients according to recipe, using a variety of kitchen utensils and equipment when assisting Cook and Chef with food preparation. Carries pans, kettles, and trays of food to and from workstations, stove, and refrigerator. Attend all meetings and training sessions as required. Ensure the safety and security of team members and customers. Provide friendly and courteous customer service. Perform other duties and projects as required by management. NOTE: The above duties are intended to describe the general nature of work performed by an employee in this position. These statements are not to be construed as an all-inclusive list of the duties, knowledge, skills, abilities, and other characteristics of an employee in this position. Requirements FACTOR 1: KNOWLEDGE REQUIRED BY THE POSITION Knowledge of Public Health prescribed methods of hand washing techniques. Knowledge of courteous, appropriate, and inappropriate greeting techniques. Knowledge of what constitutes "undue familiarity" with guests and customers. Knowledge of infection control factors. Ability to read, write and interpret simple instructions. Knowledge of how to operate all bar equipment. Knowledge of Alcoholic Beverage Control laws and regulations gaming laws. Knowledge of sanitation and health department regulations for safe handling alcohol. Knowledge of CO2 gauges hoses and tanks. FACTOR 2: SUPERVISORY CONTROLS The incumbent is under the direct and close supervision of the Bartender or Chef. The supervisor assigns work, advises on changes in procedures and is available in the immediate area for assistance when needed, routine work performed independently. FACTOR 4: GUIDELINES Written and oral guides provide specific instructions for doing the work. Most instructions are easily memorized and require little interpretation. FACTOR 4: COMPLEXITY The complexity level ranges from a low level to a medium level that involves tracking stock usage history, ordering, and stocking as needed. FACTOR 5: SCOPE AND EFFECT The primary purpose is to keep the bar stocked with an inventory that minimizes confusion, breakage, and waste. This work contributes to the satisfaction of the customer and promotes a positive image for the Citizen Potawatomi Nation as a successful entrepreneur. FACTOR 6: PERSONAL CONTACTS Contacts are on a face-to-face basis with guests and customers, fellow employees, and management. FACTOR 7: PURPOSE OF CONTACTS The purpose of the contracts is to create a satisfied customer so as to encourage a high level of customer returns. FACTOR 8: PHYSICAL DEMANDS Sitting or standing for long periods of time. Bending, stooping, kneeling, repetitive motions. Frequent lifting up to 70 lbs. FACTOR 9: Work Environment Normal lounge and bar environment. MINIMUM QUALIFICATIONS FOR CONSIDERATION: Must have a High School diploma or GED equivalent. Must have good verbal and writing skills, basic math, and cash handling skills. Ability to work any shift, start time, weekends, and holidays. Six months experience working in Beverage Service Industry.
Job Type Full-time, Part-time Description PAY: $12.00 TO $14.00 PER HOUR ALL FULL TIME POSITIONS: Your salary also includes Medical, Dental and Vision Insurance. The Biweekly deduction from employee paycheck is $40.00 for Employee Only, $95.00 Employee plus Children, $120.00 Employee plus Spouse, $140.00 Employee plus family. FUNCTIONS STATEMENT: The Food and Beverage Utility Worker is or could be a trainee position with the purpose of the Incumbent being promoted into other higher-level positions within the Food and Beverage Department. May work in either Bar or Kitchen or both. MAJOR DUTIES: Accurately take supply orders. Responsible for daily supplying and stocking the lounge and service bar on demand. Assist the Bartender in keeping the bar and pantry clean and organized. Provide wait service to the Cocktail Waitresses. Refill condiments containers. Clean serving trays and all equipment used. Responsible for delivering and maintaining Lounge and Casino Service bar in a stocked manner as instructed by the Bartender. Responsible for moving and stocking large cases and kegs. Responsible for filling ice bins as needed. Assume duties of Bartender and Cocktail Waitresses during their breaks. Replace bottles, juices, and beer kegs on "Easy System" (An online method) if available. Empty garbage and mop floors. Maintains equipment and kitchen cleanliness, i.e., pots, pans, ranges, floors, walls, shelving. Assist Cook or Chef in food preparation. Learn kitchen layout, production, and storage areas. Perform regularly scheduled condenser and coil cleaning of all cooling equipment in the kitchen. Report any equipment concerns, unusual noises, leaks or conditions. Perform minor repairs throughout the kitchen. Perform proper receiving, thawing and storage routines. Keep food preparation areas clean. Assist in receiving and storing food deliveries. Demonstrate proper use of dry and liquid measures and scales. Practice standards of proper raw products handling and preparation for production. Measure and mix ingredients according to recipe, using a variety of kitchen utensils and equipment when assisting Cook and Chef with food preparation. Carries pans, kettles, and trays of food to and from workstations, stove, and refrigerator. Attend all meetings and training sessions as required. Ensure the safety and security of team members and customers. Provide friendly and courteous customer service. Perform other duties and projects as required by management. NOTE: The above duties are intended to describe the general nature of work performed by an employee in this position. These statements are not to be construed as an all-inclusive list of the duties, knowledge, skills, abilities, and other characteristics of an employee in this position. Requirements FACTOR 1: KNOWLEDGE REQUIRED BY THE POSITION Knowledge of Public Health prescribed methods of hand washing techniques. Knowledge of courteous, appropriate, and inappropriate greeting techniques. Knowledge of what constitutes "undue familiarity" with guests and customers. Knowledge of infection control factors. Ability to read, write and interpret simple instructions. Knowledge of how to operate all bar equipment. Knowledge of Alcoholic Beverage Control laws and regulations gaming laws. Knowledge of sanitation and health department regulations for safe handling alcohol. Knowledge of CO2 gauges hoses and tanks. FACTOR 2: SUPERVISORY CONTROLS The incumbent is under the direct and close supervision of the Bartender or Chef. The supervisor assigns work, advises on changes in procedures and is available in the immediate area for assistance when needed, routine work performed independently. FACTOR 4: GUIDELINES Written and oral guides provide specific instructions for doing the work. Most instructions are easily memorized and require little interpretation. FACTOR 4: COMPLEXITY The complexity level ranges from a low level to a medium level that involves tracking stock usage history, ordering, and stocking as needed. FACTOR 5: SCOPE AND EFFECT The primary purpose is to keep the bar stocked with an inventory that minimizes confusion, breakage, and waste. This work contributes to the satisfaction of the customer and promotes a positive image for the Citizen Potawatomi Nation as a successful entrepreneur. FACTOR 6: PERSONAL CONTACTS Contacts are on a face-to-face basis with guests and customers, fellow employees, and management. FACTOR 7: PURPOSE OF CONTACTS The purpose of the contracts is to create a satisfied customer so as to encourage a high level of customer returns. FACTOR 8: PHYSICAL DEMANDS Sitting or standing for long periods of time. Bending, stooping, kneeling, repetitive motions. Frequent lifting up to 70 lbs. FACTOR 9: Work Environment Normal lounge and bar environment. MINIMUM QUALIFICATIONS FOR CONSIDERATION: Must have a High School diploma or GED equivalent. Must have good verbal and writing skills, basic math, and cash handling skills. Ability to work any shift, start time, weekends, and holidays. Six months experience working in Beverage Service Industry.
Kickapoo Lucky Eagle Casino
Eagle Pass, Texas
Reports to: F&B Beverage Shift Lead Job Summary: Assist the Bartender in providing friendly and excellent service to every guest as well as keep the beverage area clean and stocked at all times. Ensuring all applicable laws and regulations with respect to the safe and responsible sale and service of alcoholic beverages are strictly adhered to. Essential Functions: Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures. Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions. Responsible for backing up the bartender(s) with their position responsibilities, which include maintaining a clean and organized lounge area at all bar locations. Welcome guests upon arrival. Use guest names during interactions and remember their preferences. Thank guests, offer farewells and invite guests to return. Responsible for keeping all liquor, alcohol and other beverages fully stocked in all bars and assigned areas. Responsible for frequently transporting supplies and material to and from coolers and storage areas. Responsible for quickly refilling and restocking bar areas that run out of supplies and material. Maintain a clean, sanitized and orderly work environment in accordance with health and safety standards including bar areas and storage areas. Ensure bar top is clean, clear of glassware and debris. Ensure ashtrays are clean and set in their appropriate location. Follow proper sanitation procedures at all times. Use personal protective equipment as required. Maintain soap and clean rags in each bartender's station. Restock and make sure bar areas do not run out of garnishes and mixes. Cut fruits to specification and prepare all condiment caddies; ensure bar areas do not run out of fruits or condiments. Ensure there is clean glassware at all times. Change, organize kegs, liquor storage shelves and soda bag-in-boxes as needed. Check glass washer for proper chemical mixture. Soak and clean soda bag-in-box hoses and nozzles. Maintain par stock levels by placing orders for wine, champagne, beer, liquor and perishables at the beginning, during and at the end of each shift. Receive and deliver all products to appropriate outlet and stock in accordance with par levels. Organize, sweep, and mop bar areas and bar storage areas, clean reach-in coolers and organize liquor storage shelves. Refill ice as needed. Continuously monitor bar to ensure that all guests are receiving beverage service in a timely manner. Abide by laws, policies and procedures pertaining to the service and sale of alcoholic beverages. Require evidence of age of any guest who appears to be under the age of thirty (30). Ensure responsible service of alcoholic beverages to all guests in accordance with standards. Observe guest behavior and cues to prevent intoxication and disorderly conduct. Promptly and professionally handle guest issues and communicate problems and concerns to management. Maintain knowledge of and provide guests with information about menus promotions, programs and various gaming options such as Slots, Poker and Bingo. Operate and maintain all equipment and utensils as required in accordance with established guidelines and safety procedures. Stock service wells, set up and break down service wells. Maintain a professional and neat appearance at all times. Display a courteous and friendly attitude to all team members and guests. Accurately record all sales in POS system and collect funds for all products sold. Demonstrate and promote KLEC core values and MAD skills. Manage and maintain security of confidential information entrusted to position. Attend and satisfactorily complete all required training as assigned. Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed. The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director. Perform other duties as assigned. Minimum Requirements to Qualifications: High School Diploma or GED, preferred. Must be able to obtain and maintain current TABC certification. Experience in bartending or food and beverage service preferred. Must be able to understand and accept the risks involved with this position. In depth wine and alcohol beverage preparation knowledge preferred. Strong communication skills in English both written and oral. Spanish or other language skills a plus. Other Criteria: Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed. Skills and Abilities: Ability to work independently with minimal supervision. Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors and all staff. Ability to work under pressure in a fast paced, stressful environment. Ability to meet multiple deadlines and multi-task. Ability to have strong critical thinking, analytical and guest service skills. Must possess a positive attitude with strong organizational qualities. Ability to add, subtract, multiply and divide in all units of measure. Ability to define problems, collect data, establish facts and draw conclusions. Ability to understand complex instructions and material. Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels. Ability to work effectively with individuals and demonstrate teamwork. Ability to maintain confidentiality. Ability to follow and comply with established Casino guest service programs. Physical Demands: While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, climb and bend for extended periods; reach with hands and arms; talk and listen on a regular basis. The team member must be able to concentrate for prolonged periods. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception. The team member must be able to communicate effectively in person or using telecommunications equipment. The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator. Frequently lift and/or move up to 50 lbs. Work Environment: Casino floor and normal office setting. Frequent walking and standing in a smoke filled environment and frequent contact with the general public. Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day. Extended hours and irregular shifts may be required including nights, weekends and holidays. Must be able to perform under pressure and work long hours under stressful conditions. May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members. May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc. Travel may be required to perform one or more essential functions of this position. Conditions of Employment: Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times. Must be able to provide authorization to work in the United States. Must be at least 18 years of age. Must have access to reliable transportation to commute to and from work. Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC. Must participate in tip reporting program.
Reports to: F&B Beverage Shift Lead Job Summary: Assist the Bartender in providing friendly and excellent service to every guest as well as keep the beverage area clean and stocked at all times. Ensuring all applicable laws and regulations with respect to the safe and responsible sale and service of alcoholic beverages are strictly adhered to. Essential Functions: Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures. Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions. Responsible for backing up the bartender(s) with their position responsibilities, which include maintaining a clean and organized lounge area at all bar locations. Welcome guests upon arrival. Use guest names during interactions and remember their preferences. Thank guests, offer farewells and invite guests to return. Responsible for keeping all liquor, alcohol and other beverages fully stocked in all bars and assigned areas. Responsible for frequently transporting supplies and material to and from coolers and storage areas. Responsible for quickly refilling and restocking bar areas that run out of supplies and material. Maintain a clean, sanitized and orderly work environment in accordance with health and safety standards including bar areas and storage areas. Ensure bar top is clean, clear of glassware and debris. Ensure ashtrays are clean and set in their appropriate location. Follow proper sanitation procedures at all times. Use personal protective equipment as required. Maintain soap and clean rags in each bartender's station. Restock and make sure bar areas do not run out of garnishes and mixes. Cut fruits to specification and prepare all condiment caddies; ensure bar areas do not run out of fruits or condiments. Ensure there is clean glassware at all times. Change, organize kegs, liquor storage shelves and soda bag-in-boxes as needed. Check glass washer for proper chemical mixture. Soak and clean soda bag-in-box hoses and nozzles. Maintain par stock levels by placing orders for wine, champagne, beer, liquor and perishables at the beginning, during and at the end of each shift. Receive and deliver all products to appropriate outlet and stock in accordance with par levels. Organize, sweep, and mop bar areas and bar storage areas, clean reach-in coolers and organize liquor storage shelves. Refill ice as needed. Continuously monitor bar to ensure that all guests are receiving beverage service in a timely manner. Abide by laws, policies and procedures pertaining to the service and sale of alcoholic beverages. Require evidence of age of any guest who appears to be under the age of thirty (30). Ensure responsible service of alcoholic beverages to all guests in accordance with standards. Observe guest behavior and cues to prevent intoxication and disorderly conduct. Promptly and professionally handle guest issues and communicate problems and concerns to management. Maintain knowledge of and provide guests with information about menus promotions, programs and various gaming options such as Slots, Poker and Bingo. Operate and maintain all equipment and utensils as required in accordance with established guidelines and safety procedures. Stock service wells, set up and break down service wells. Maintain a professional and neat appearance at all times. Display a courteous and friendly attitude to all team members and guests. Accurately record all sales in POS system and collect funds for all products sold. Demonstrate and promote KLEC core values and MAD skills. Manage and maintain security of confidential information entrusted to position. Attend and satisfactorily complete all required training as assigned. Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed. The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director. Perform other duties as assigned. Minimum Requirements to Qualifications: High School Diploma or GED, preferred. Must be able to obtain and maintain current TABC certification. Experience in bartending or food and beverage service preferred. Must be able to understand and accept the risks involved with this position. In depth wine and alcohol beverage preparation knowledge preferred. Strong communication skills in English both written and oral. Spanish or other language skills a plus. Other Criteria: Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed. Skills and Abilities: Ability to work independently with minimal supervision. Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors and all staff. Ability to work under pressure in a fast paced, stressful environment. Ability to meet multiple deadlines and multi-task. Ability to have strong critical thinking, analytical and guest service skills. Must possess a positive attitude with strong organizational qualities. Ability to add, subtract, multiply and divide in all units of measure. Ability to define problems, collect data, establish facts and draw conclusions. Ability to understand complex instructions and material. Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels. Ability to work effectively with individuals and demonstrate teamwork. Ability to maintain confidentiality. Ability to follow and comply with established Casino guest service programs. Physical Demands: While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, climb and bend for extended periods; reach with hands and arms; talk and listen on a regular basis. The team member must be able to concentrate for prolonged periods. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception. The team member must be able to communicate effectively in person or using telecommunications equipment. The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator. Frequently lift and/or move up to 50 lbs. Work Environment: Casino floor and normal office setting. Frequent walking and standing in a smoke filled environment and frequent contact with the general public. Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day. Extended hours and irregular shifts may be required including nights, weekends and holidays. Must be able to perform under pressure and work long hours under stressful conditions. May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members. May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc. Travel may be required to perform one or more essential functions of this position. Conditions of Employment: Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times. Must be able to provide authorization to work in the United States. Must be at least 18 years of age. Must have access to reliable transportation to commute to and from work. Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC. Must participate in tip reporting program.