CONCIERGE Yountville, CA Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities - the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion! JOB SUMMARY: The Concierge is responsible for providing attentive courteous and efficient service to all guests from arrival to departure. The main focus is to engage every guest in conversation and recognition as well as resolve any guest issues immediately. The concierge is available to answer any guest inquiries regarding the city events and attractions. This individual will provide exceptional customer service to all of our guests and will support other departments including Sales Front Office and Bellman/Van as needed. ESSENTIAL JOB RESPONSIBILITIES: Approach all encounters with guests and employees in a friendly service-oriented manner. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Maintain regular attendance in compliance with hotel standards as required by scheduling which will vary according to the needs of the hotel. Maintain a friendly and warm demeanor at all times. Coordinate special events or special projects as assigned Assists guest with problems with hotel services Arrange transportation needs for guests Responds to inquiries with accurate information regarding hotel features services and assistance. Knowledgeable of daily functions VIP's and any other special events occurring in or pertaining to the hotel Provide information on the geographical area. Suggest site-seeing locations and arrange tours Be familiar with all Hotel policies and house rules as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required. Employees must at all times be attentive friendly helpful and courteous to all guests managers and all other employees. Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms. Use proper two-way radio etiquette at all times when communicating with other employees. Attend meetings as required by management. Perform any other duties as requested by management. REQUIRED QUALIFICATIONS: High School diploma or equivalent required. College course work in related field helpful. Experience in a hotel or a related field preferred. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high-pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. Must maintain composure and objectivity while under pressure. Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans) PM22 Compensation details: 23-25 Hourly Wage PIc75400ba18f9-3680
May 02, 2024
Full time
CONCIERGE Yountville, CA Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities - the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion! JOB SUMMARY: The Concierge is responsible for providing attentive courteous and efficient service to all guests from arrival to departure. The main focus is to engage every guest in conversation and recognition as well as resolve any guest issues immediately. The concierge is available to answer any guest inquiries regarding the city events and attractions. This individual will provide exceptional customer service to all of our guests and will support other departments including Sales Front Office and Bellman/Van as needed. ESSENTIAL JOB RESPONSIBILITIES: Approach all encounters with guests and employees in a friendly service-oriented manner. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Maintain regular attendance in compliance with hotel standards as required by scheduling which will vary according to the needs of the hotel. Maintain a friendly and warm demeanor at all times. Coordinate special events or special projects as assigned Assists guest with problems with hotel services Arrange transportation needs for guests Responds to inquiries with accurate information regarding hotel features services and assistance. Knowledgeable of daily functions VIP's and any other special events occurring in or pertaining to the hotel Provide information on the geographical area. Suggest site-seeing locations and arrange tours Be familiar with all Hotel policies and house rules as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required. Employees must at all times be attentive friendly helpful and courteous to all guests managers and all other employees. Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms. Use proper two-way radio etiquette at all times when communicating with other employees. Attend meetings as required by management. Perform any other duties as requested by management. REQUIRED QUALIFICATIONS: High School diploma or equivalent required. College course work in related field helpful. Experience in a hotel or a related field preferred. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high-pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. Must maintain composure and objectivity while under pressure. Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans) PM22 Compensation details: 23-25 Hourly Wage PIc75400ba18f9-3680
Additional Information Pay: $22.00/hour, Full-time, year round , eligible for benefits, Ideal start date is May 15th 2024 Job Number Job Category Rooms & Guest Services Operations Location W Aspen, 550 South Spring Street, Aspen, Colorado, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about telling guests about the local attractions. Instead, we want to build an experience that is memorable and unique. Our Concierge take the initiative to become experts in the local area and build partnerships across the community to ensure that our guests get the most out of their stay. They are empowered to use creativity and originality to deliver unique and personalized experiences that showcase all the area has to offer and in ways that engage and inspire our guests. Our Concierge are not only responsible for delivering this information to guests, but also for educating other associates to build this knowledge across the hotel. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, ensuring your uniform and personal appearance are clean and professional, maintaining confidentiality, completing paperwork and documentation, and protecting company assets. Our Concierge should get out from behind the desk (stand, sit, and walk for an extended period of time) and taking a hands-on approach to work (move, lift, carry, push, pull and place objects, 10 pounds or less, by yourself). Doing all of these things well (and other reasonable job duties as requested) is critical for the Concierge - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None The pay rate for this position is $22.00 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The application deadline for this position is 57 days after the date of this posting, 03/18/2024. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
May 02, 2024
Full time
Additional Information Pay: $22.00/hour, Full-time, year round , eligible for benefits, Ideal start date is May 15th 2024 Job Number Job Category Rooms & Guest Services Operations Location W Aspen, 550 South Spring Street, Aspen, Colorado, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about telling guests about the local attractions. Instead, we want to build an experience that is memorable and unique. Our Concierge take the initiative to become experts in the local area and build partnerships across the community to ensure that our guests get the most out of their stay. They are empowered to use creativity and originality to deliver unique and personalized experiences that showcase all the area has to offer and in ways that engage and inspire our guests. Our Concierge are not only responsible for delivering this information to guests, but also for educating other associates to build this knowledge across the hotel. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, ensuring your uniform and personal appearance are clean and professional, maintaining confidentiality, completing paperwork and documentation, and protecting company assets. Our Concierge should get out from behind the desk (stand, sit, and walk for an extended period of time) and taking a hands-on approach to work (move, lift, carry, push, pull and place objects, 10 pounds or less, by yourself). Doing all of these things well (and other reasonable job duties as requested) is critical for the Concierge - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None The pay rate for this position is $22.00 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The application deadline for this position is 57 days after the date of this posting, 03/18/2024. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Description: The Pearl at Watkins Centre is seeking a Concierge to join their team! Shift details: Monday- Friday; Every other weekend required PURPOSE The Concierge is often the initial contact and first impression that many people have of Phoenix Senior Living. The Concierge is responsible for greeting potential residents, families, visitors, managing both external and internal calls, taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the Community Engagement Director and Executive Director in the marketing and sales efforts. Other responsibilities include assisting the Associate Director /HR Designee in the community recruitment process, computer data entry and other assigned general administrative duties as well as monitoring the Bistro area for refreshments, cleanliness, music and ensuring a pleasant atmosphere. PRINCIPLE DUTIES AND RESPONSIBILITIES CUSTOMER EXPERIENCE Oversees the community entry area for visitors, guest and residents, extends a warm welcome and greeting, offers and provides beverages to visitors and guest Contacts the Community Engagement Director and Executive Director or Department Director to meet with prospective residents, families or visitors and ensures wait times are minimal Greets potential candidates interested in learning more about Phoenix careers and job openings at the community. Director candidates to apply online or captures the candidate's information onsite to launch the recruitment process Answers incoming calls and resident calls within two - three (2 - 3) rings with the appropriate community greeting message and identification Tales complete messages with pertinent information (name, number, message, time, date) as appropriate and communicates messages to the intended recipient Offers and provides a community overview to the caller, determines who to forward the caller to and notifies the caller who they are being transferred to and announce the caller to the community associate Manages appointments for residents and family members such as but not limited to hair dresser, transportation, other Sends get well cards to residents in the community (obtain community leaders signatures before delivering card) Sends sympathy cards to families and/ or responsible parties as needed (obtain community leaders signatures before delivering card) Requirements: EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION Education: High School Diploma/ GED required Proven customer service experience and skills Knowledge and experience in the Senior Living Industry preferred PIbea353d039a6-7417
May 02, 2024
Full time
Description: The Pearl at Watkins Centre is seeking a Concierge to join their team! Shift details: Monday- Friday; Every other weekend required PURPOSE The Concierge is often the initial contact and first impression that many people have of Phoenix Senior Living. The Concierge is responsible for greeting potential residents, families, visitors, managing both external and internal calls, taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the Community Engagement Director and Executive Director in the marketing and sales efforts. Other responsibilities include assisting the Associate Director /HR Designee in the community recruitment process, computer data entry and other assigned general administrative duties as well as monitoring the Bistro area for refreshments, cleanliness, music and ensuring a pleasant atmosphere. PRINCIPLE DUTIES AND RESPONSIBILITIES CUSTOMER EXPERIENCE Oversees the community entry area for visitors, guest and residents, extends a warm welcome and greeting, offers and provides beverages to visitors and guest Contacts the Community Engagement Director and Executive Director or Department Director to meet with prospective residents, families or visitors and ensures wait times are minimal Greets potential candidates interested in learning more about Phoenix careers and job openings at the community. Director candidates to apply online or captures the candidate's information onsite to launch the recruitment process Answers incoming calls and resident calls within two - three (2 - 3) rings with the appropriate community greeting message and identification Tales complete messages with pertinent information (name, number, message, time, date) as appropriate and communicates messages to the intended recipient Offers and provides a community overview to the caller, determines who to forward the caller to and notifies the caller who they are being transferred to and announce the caller to the community associate Manages appointments for residents and family members such as but not limited to hair dresser, transportation, other Sends get well cards to residents in the community (obtain community leaders signatures before delivering card) Sends sympathy cards to families and/ or responsible parties as needed (obtain community leaders signatures before delivering card) Requirements: EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION Education: High School Diploma/ GED required Proven customer service experience and skills Knowledge and experience in the Senior Living Industry preferred PIbea353d039a6-7417
Lincolnwood Place - Senior Lifestyle
Lincolnwood, Illinois
Company Description: Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for providing personal vehicle parking and retrieval service for community guests while offering exceptional guest service and a quick "hustle" that is necessary to run from one area of the Valet Operations to another. Job Description: Answer calls at front desk. Place work orders as needed. Deliver packages to residents as needed. Assist with maintaining the mailroom. Make sure front of building is clear of debris. Cover breaks at front desk. Drive vehicle to and from parked area, secure the vehicle and note specific information on the ticket. Organize, monitor, and keep track of the tags and keys at the valet booth. Greet all guests upon arrival, open doors, explain valet procedures and pricing. Assist guests if they need directions. Perform access control responsibilities for the valet area. Qualifications: You have experience driving vehicles with both automatic and manual transmissions. You currently have and will maintain a valid driver's license. You have a safe driving record in accordance with Senior Lifestyle company policy. You are kind and approachable. You can speak and understand the English language. Fluency in Spanish is preferred but not required. Must be proficient in Microsoft Office, email, and switchboard. Must be comfortable answering the phones and talking with residents. Other information: Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.
May 02, 2024
Full time
Company Description: Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for providing personal vehicle parking and retrieval service for community guests while offering exceptional guest service and a quick "hustle" that is necessary to run from one area of the Valet Operations to another. Job Description: Answer calls at front desk. Place work orders as needed. Deliver packages to residents as needed. Assist with maintaining the mailroom. Make sure front of building is clear of debris. Cover breaks at front desk. Drive vehicle to and from parked area, secure the vehicle and note specific information on the ticket. Organize, monitor, and keep track of the tags and keys at the valet booth. Greet all guests upon arrival, open doors, explain valet procedures and pricing. Assist guests if they need directions. Perform access control responsibilities for the valet area. Qualifications: You have experience driving vehicles with both automatic and manual transmissions. You currently have and will maintain a valid driver's license. You have a safe driving record in accordance with Senior Lifestyle company policy. You are kind and approachable. You can speak and understand the English language. Fluency in Spanish is preferred but not required. Must be proficient in Microsoft Office, email, and switchboard. Must be comfortable answering the phones and talking with residents. Other information: Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.
CONCIERGE Yountville, CA Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities - the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion! JOB SUMMARY: The Concierge is responsible for providing attentive courteous and efficient service to all guests from arrival to departure. The main focus is to engage every guest in conversation and recognition as well as resolve any guest issues immediately. The concierge is available to answer any guest inquiries regarding the city events and attractions. This individual will provide exceptional customer service to all of our guests and will support other departments including Sales Front Office and Bellman/Van as needed. ESSENTIAL JOB RESPONSIBILITIES: Approach all encounters with guests and employees in a friendly service-oriented manner. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Maintain regular attendance in compliance with hotel standards as required by scheduling which will vary according to the needs of the hotel. Maintain a friendly and warm demeanor at all times. Coordinate special events or special projects as assigned Assists guest with problems with hotel services Arrange transportation needs for guests Responds to inquiries with accurate information regarding hotel features services and assistance. Knowledgeable of daily functions VIP's and any other special events occurring in or pertaining to the hotel Provide information on the geographical area. Suggest site-seeing locations and arrange tours Be familiar with all Hotel policies and house rules as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required. Employees must at all times be attentive friendly helpful and courteous to all guests managers and all other employees. Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms. Use proper two-way radio etiquette at all times when communicating with other employees. Attend meetings as required by management. Perform any other duties as requested by management. REQUIRED QUALIFICATIONS: High School diploma or equivalent required. College course work in related field helpful. Experience in a hotel or a related field preferred. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high-pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. Must maintain composure and objectivity while under pressure. Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans) PM22 Compensation details: 23-25 Hourly Wage PIa745b87bbbbe-3680
May 02, 2024
Full time
CONCIERGE Yountville, CA Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities - the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion! JOB SUMMARY: The Concierge is responsible for providing attentive courteous and efficient service to all guests from arrival to departure. The main focus is to engage every guest in conversation and recognition as well as resolve any guest issues immediately. The concierge is available to answer any guest inquiries regarding the city events and attractions. This individual will provide exceptional customer service to all of our guests and will support other departments including Sales Front Office and Bellman/Van as needed. ESSENTIAL JOB RESPONSIBILITIES: Approach all encounters with guests and employees in a friendly service-oriented manner. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Maintain regular attendance in compliance with hotel standards as required by scheduling which will vary according to the needs of the hotel. Maintain a friendly and warm demeanor at all times. Coordinate special events or special projects as assigned Assists guest with problems with hotel services Arrange transportation needs for guests Responds to inquiries with accurate information regarding hotel features services and assistance. Knowledgeable of daily functions VIP's and any other special events occurring in or pertaining to the hotel Provide information on the geographical area. Suggest site-seeing locations and arrange tours Be familiar with all Hotel policies and house rules as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required. Employees must at all times be attentive friendly helpful and courteous to all guests managers and all other employees. Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms. Use proper two-way radio etiquette at all times when communicating with other employees. Attend meetings as required by management. Perform any other duties as requested by management. REQUIRED QUALIFICATIONS: High School diploma or equivalent required. College course work in related field helpful. Experience in a hotel or a related field preferred. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high-pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. Must maintain composure and objectivity while under pressure. Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans) PM22 Compensation details: 23-25 Hourly Wage PIa745b87bbbbe-3680
Job Details Job Location : Cleveland, OH - Cleveland, OH Position Type : Full Time Salary Range : Undisclosed Description Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable senior housing communities. Curana Health serves more than 1,100 senior living community partners across 30 states and participates in both the MSSP ACO, ACO Reach and Medicare Advantage programs with CMS. Backed by more than $300M in venture capital funding, the organization is poised to disrupt care delivery in senior living on a meaningful scale through innovative care models and applied analytics. Summary The Care Concierge (CC) role plays a crucial part in achieving Curana Health's mission to improve the health, happiness, and dignity of our senior living residents. The Care Concierge will often have the single most interactions with our patients and their family members in the community. Patients should know their CCs on a first name basis and create a tremendous relationship with them. CCs perform various administrative duties that empower their care team to operate at the top of their license(s). The patient/family experience should be directly correlated with the strength and success of this role. We strive for exceptional care, experience, and communication. Job Duties and Expectations Facility Engagement Coordinate and attend facility and Curana Health educational/social events. Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership) Be attentive to the needs of the facility and communicate back to the team. Patient Engagement Coordinate care between (specialists, therapy, home health, and other ancillary services) Assist with front desk duties including appointment management, scheduling, and other related duties. Monthly outreach with residents/family to assess needs and coordinate care consistent with provider's plan of care. Clinic Setup and Design Assist with clinic set up and design within Curana Health specs. Ensure proper collateral and supplies are ordered in a timely manner. Clinical Functions Greet each patient, family member, and staff member with a smile. Curana will train you to be able to take vital signs, room patients, and help get them ready for their visit. Serve as backup to Medical Assistant in Curana Health Clinic. Qualifications High School Diploma or equivalent Experience in the senior living setting strongly preferred Outgoing individual who loves interacting with people Organized and effective communicator Concierge or hospitality experience a plus Experience as a medical assistant, activities coordinator, social worker, or LPN a plus Proficient in Microsoft Office Positive attitude and strong interpersonal skills Passionate about helping others Highly organized Willingness to learn and be a part of something great Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances. The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
May 01, 2024
Full time
Job Details Job Location : Cleveland, OH - Cleveland, OH Position Type : Full Time Salary Range : Undisclosed Description Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable senior housing communities. Curana Health serves more than 1,100 senior living community partners across 30 states and participates in both the MSSP ACO, ACO Reach and Medicare Advantage programs with CMS. Backed by more than $300M in venture capital funding, the organization is poised to disrupt care delivery in senior living on a meaningful scale through innovative care models and applied analytics. Summary The Care Concierge (CC) role plays a crucial part in achieving Curana Health's mission to improve the health, happiness, and dignity of our senior living residents. The Care Concierge will often have the single most interactions with our patients and their family members in the community. Patients should know their CCs on a first name basis and create a tremendous relationship with them. CCs perform various administrative duties that empower their care team to operate at the top of their license(s). The patient/family experience should be directly correlated with the strength and success of this role. We strive for exceptional care, experience, and communication. Job Duties and Expectations Facility Engagement Coordinate and attend facility and Curana Health educational/social events. Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership) Be attentive to the needs of the facility and communicate back to the team. Patient Engagement Coordinate care between (specialists, therapy, home health, and other ancillary services) Assist with front desk duties including appointment management, scheduling, and other related duties. Monthly outreach with residents/family to assess needs and coordinate care consistent with provider's plan of care. Clinic Setup and Design Assist with clinic set up and design within Curana Health specs. Ensure proper collateral and supplies are ordered in a timely manner. Clinical Functions Greet each patient, family member, and staff member with a smile. Curana will train you to be able to take vital signs, room patients, and help get them ready for their visit. Serve as backup to Medical Assistant in Curana Health Clinic. Qualifications High School Diploma or equivalent Experience in the senior living setting strongly preferred Outgoing individual who loves interacting with people Organized and effective communicator Concierge or hospitality experience a plus Experience as a medical assistant, activities coordinator, social worker, or LPN a plus Proficient in Microsoft Office Positive attitude and strong interpersonal skills Passionate about helping others Highly organized Willingness to learn and be a part of something great Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances. The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
Job Details Job Location : Cleveland, OH - Cleveland, OH Position Type : Full Time Salary Range : Undisclosed Description Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable senior housing communities. Curana Health serves more than 1,100 senior living community partners across 30 states and participates in both the MSSP ACO, ACO Reach and Medicare Advantage programs with CMS. Backed by more than $300M in venture capital funding, the organization is poised to disrupt care delivery in senior living on a meaningful scale through innovative care models and applied analytics. Summary The Care Concierge (CC) role plays a crucial part in achieving Curana Health's mission to improve the health, happiness, and dignity of our senior living residents. The Care Concierge will often have the single most interactions with our patients and their family members in the community. Patients should know their CCs on a first name basis and create a tremendous relationship with them. CCs perform various administrative duties that empower their care team to operate at the top of their license(s). The patient/family experience should be directly correlated with the strength and success of this role. We strive for exceptional care, experience, and communication. Job Duties and Expectations Facility Engagement Coordinate and attend facility and Curana Health educational/social events. Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership) Be attentive to the needs of the facility and communicate back to the team. Patient Engagement Coordinate care between (specialists, therapy, home health, and other ancillary services) Assist with front desk duties including appointment management, scheduling, and other related duties. Monthly outreach with residents/family to assess needs and coordinate care consistent with provider's plan of care. Clinic Setup and Design Assist with clinic set up and design within Curana Health specs. Ensure proper collateral and supplies are ordered in a timely manner. Clinical Functions Greet each patient, family member, and staff member with a smile. Curana will train you to be able to take vital signs, room patients, and help get them ready for their visit. Serve as backup to Medical Assistant in Curana Health Clinic. Qualifications High School Diploma or equivalent Experience in the senior living setting strongly preferred Outgoing individual who loves interacting with people Organized and effective communicator Concierge or hospitality experience a plus Experience as a medical assistant, activities coordinator, social worker, or LPN a plus Proficient in Microsoft Office Positive attitude and strong interpersonal skills Passionate about helping others Highly organized Willingness to learn and be a part of something great Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances. The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
May 01, 2024
Full time
Job Details Job Location : Cleveland, OH - Cleveland, OH Position Type : Full Time Salary Range : Undisclosed Description Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable senior housing communities. Curana Health serves more than 1,100 senior living community partners across 30 states and participates in both the MSSP ACO, ACO Reach and Medicare Advantage programs with CMS. Backed by more than $300M in venture capital funding, the organization is poised to disrupt care delivery in senior living on a meaningful scale through innovative care models and applied analytics. Summary The Care Concierge (CC) role plays a crucial part in achieving Curana Health's mission to improve the health, happiness, and dignity of our senior living residents. The Care Concierge will often have the single most interactions with our patients and their family members in the community. Patients should know their CCs on a first name basis and create a tremendous relationship with them. CCs perform various administrative duties that empower their care team to operate at the top of their license(s). The patient/family experience should be directly correlated with the strength and success of this role. We strive for exceptional care, experience, and communication. Job Duties and Expectations Facility Engagement Coordinate and attend facility and Curana Health educational/social events. Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership) Be attentive to the needs of the facility and communicate back to the team. Patient Engagement Coordinate care between (specialists, therapy, home health, and other ancillary services) Assist with front desk duties including appointment management, scheduling, and other related duties. Monthly outreach with residents/family to assess needs and coordinate care consistent with provider's plan of care. Clinic Setup and Design Assist with clinic set up and design within Curana Health specs. Ensure proper collateral and supplies are ordered in a timely manner. Clinical Functions Greet each patient, family member, and staff member with a smile. Curana will train you to be able to take vital signs, room patients, and help get them ready for their visit. Serve as backup to Medical Assistant in Curana Health Clinic. Qualifications High School Diploma or equivalent Experience in the senior living setting strongly preferred Outgoing individual who loves interacting with people Organized and effective communicator Concierge or hospitality experience a plus Experience as a medical assistant, activities coordinator, social worker, or LPN a plus Proficient in Microsoft Office Positive attitude and strong interpersonal skills Passionate about helping others Highly organized Willingness to learn and be a part of something great Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances. The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
Lincolnwood Place - Senior Lifestyle
Lincolnwood, Illinois
Company Description: Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for providing personal vehicle parking and retrieval service for community guests while offering exceptional guest service and a quick "hustle" that is necessary to run from one area of the Valet Operations to another. Job Description: Answer calls at front desk. Place work orders as needed. Deliver packages to residents as needed. Assist with maintaining the mailroom. Make sure front of building is clear of debris. Cover breaks at front desk. Drive vehicle to and from parked area, secure the vehicle and note specific information on the ticket. Organize, monitor, and keep track of the tags and keys at the valet booth. Greet all guests upon arrival, open doors, explain valet procedures and pricing. Assist guests if they need directions. Perform access control responsibilities for the valet area. Qualifications: You have experience driving vehicles with both automatic and manual transmissions. You currently have and will maintain a valid driver's license. You have a safe driving record in accordance with Senior Lifestyle company policy. You are kind and approachable. You can speak and understand the English language. Fluency in Spanish is preferred but not required. Must be proficient in Microsoft Office, email, and switchboard. Must be comfortable answering the phones and talking with residents. Other information: Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.
May 01, 2024
Full time
Company Description: Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for providing personal vehicle parking and retrieval service for community guests while offering exceptional guest service and a quick "hustle" that is necessary to run from one area of the Valet Operations to another. Job Description: Answer calls at front desk. Place work orders as needed. Deliver packages to residents as needed. Assist with maintaining the mailroom. Make sure front of building is clear of debris. Cover breaks at front desk. Drive vehicle to and from parked area, secure the vehicle and note specific information on the ticket. Organize, monitor, and keep track of the tags and keys at the valet booth. Greet all guests upon arrival, open doors, explain valet procedures and pricing. Assist guests if they need directions. Perform access control responsibilities for the valet area. Qualifications: You have experience driving vehicles with both automatic and manual transmissions. You currently have and will maintain a valid driver's license. You have a safe driving record in accordance with Senior Lifestyle company policy. You are kind and approachable. You can speak and understand the English language. Fluency in Spanish is preferred but not required. Must be proficient in Microsoft Office, email, and switchboard. Must be comfortable answering the phones and talking with residents. Other information: Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.
Lincolnwood Place - Senior Lifestyle
Lincolnwood, Illinois
Company Description: Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for providing personal vehicle parking and retrieval service for community guests while offering exceptional guest service and a quick "hustle" that is necessary to run from one area of the Valet Operations to another. Job Description: Answer calls at front desk. Place work orders as needed. Deliver packages to residents as needed. Assist with maintaining the mailroom. Make sure front of building is clear of debris. Cover breaks at front desk. Drive vehicle to and from parked area, secure the vehicle and note specific information on the ticket. Organize, monitor, and keep track of the tags and keys at the valet booth. Greet all guests upon arrival, open doors, explain valet procedures and pricing. Assist guests if they need directions. Perform access control responsibilities for the valet area. Qualifications: You have experience driving vehicles with both automatic and manual transmissions. You currently have and will maintain a valid driver's license. You have a safe driving record in accordance with Senior Lifestyle company policy. You are kind and approachable. You can speak and understand the English language. Fluency in Spanish is preferred but not required. Must be proficient in Microsoft Office, email, and switchboard. Must be comfortable answering the phones and talking with residents. Other information: Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.
May 01, 2024
Full time
Company Description: Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for providing personal vehicle parking and retrieval service for community guests while offering exceptional guest service and a quick "hustle" that is necessary to run from one area of the Valet Operations to another. Job Description: Answer calls at front desk. Place work orders as needed. Deliver packages to residents as needed. Assist with maintaining the mailroom. Make sure front of building is clear of debris. Cover breaks at front desk. Drive vehicle to and from parked area, secure the vehicle and note specific information on the ticket. Organize, monitor, and keep track of the tags and keys at the valet booth. Greet all guests upon arrival, open doors, explain valet procedures and pricing. Assist guests if they need directions. Perform access control responsibilities for the valet area. Qualifications: You have experience driving vehicles with both automatic and manual transmissions. You currently have and will maintain a valid driver's license. You have a safe driving record in accordance with Senior Lifestyle company policy. You are kind and approachable. You can speak and understand the English language. Fluency in Spanish is preferred but not required. Must be proficient in Microsoft Office, email, and switchboard. Must be comfortable answering the phones and talking with residents. Other information: Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.
Additional Information Pay: $21.97 to $24.41/hour Job Number Job Category Spa Location The Ritz-Carlton Maui Kapalua, 1 Ritz-Carlton Drive, Kapalua, Hawaii, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. The pay range for this position is $21.97 to $24.41 per hour. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
May 01, 2024
Full time
Additional Information Pay: $21.97 to $24.41/hour Job Number Job Category Spa Location The Ritz-Carlton Maui Kapalua, 1 Ritz-Carlton Drive, Kapalua, Hawaii, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. The pay range for this position is $21.97 to $24.41 per hour. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Additional Information Pay: $21.97 to $24.41/hour Job Number Job Category Spa Location The Ritz-Carlton Maui Kapalua, 1 Ritz-Carlton Drive, Kapalua, Hawaii, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. The pay range for this position is $21.97 to $24.41 per hour. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
May 01, 2024
Full time
Additional Information Pay: $21.97 to $24.41/hour Job Number Job Category Spa Location The Ritz-Carlton Maui Kapalua, 1 Ritz-Carlton Drive, Kapalua, Hawaii, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. The pay range for this position is $21.97 to $24.41 per hour. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Come join the Inns of Aurora who was voted the 3rd year in a row One of the Best Companies to work for in New York State! Pay for this position is 59k-65k depending on experience. Inns of aurora, llc core values: While our employees' skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook: Courage Initiative Dependability Flexibility Integrity Judgment Respect for others Position purpose: The Guest Service Manager will lead the Front Desk, Reservations, and Guest Liaison teams and will be directly responsible for ensuring those operations provide distinctive hospitality and an unrivaled guest experience. Responsibilities/duties/functions/tasks: Lead and inspire guest services staff, including front desk, reservationists, and guest liaisons, while also supporting the Concierge and programming teams Manage daily staffing needs, schedule, and payroll Hire, train, coach, and develop staff using the tenets of the IOA Leadership Job Chart Work collaboratively with other IOA departments to create a seamless guest experience Analyze, troubleshoot, and solve situations quickly Respond to guest feedback in a prompt and professional manner Review the daily, monthly, and annual revenue and expense goals and continue to drive growth Manage inventory while balancing the needs of all internal departments Understand and maintain multiple systems and platforms for internal teams and guests' use Understand the needs and standards of the individual properties across the resort Requirements Qualifications: Prior experience operating a hotel front office Prior experience leading a team of 3 or more people Demonstrated proficiency in Microsoft Office with excellent written communication skills Demonstrated use and implementation of digital communication to streamline internal communication Previous experience working in a luxury hospitality setting Demonstrated ability to utilize different technologies to aid the guest experience Prior experience managing PMS functions An interest and passion for numbers and data-driven decision making Demonstrated ability to work independently and collaboratively to move projects forward Must be creative, enthusiastic, passionate, flexible Must demonstrate a professional demeanor and possess highly developed interpersonal skills Flexibility with hourly schedules, including weekend, vacation and evening availabilities preferences: Interest in the arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inns of Aurora Experience working with PMS and other reservation software work requirements: Benefits The Inns of Aurora offers outstanding benefits for FT employees which includes PTO and Sick Time along with medical, dental, vision, life insurance, Short Term disability, supplemental policies, legal assistance and many more! Generous employee discounts at the dining establishments and spa.
May 01, 2024
Full time
Come join the Inns of Aurora who was voted the 3rd year in a row One of the Best Companies to work for in New York State! Pay for this position is 59k-65k depending on experience. Inns of aurora, llc core values: While our employees' skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook: Courage Initiative Dependability Flexibility Integrity Judgment Respect for others Position purpose: The Guest Service Manager will lead the Front Desk, Reservations, and Guest Liaison teams and will be directly responsible for ensuring those operations provide distinctive hospitality and an unrivaled guest experience. Responsibilities/duties/functions/tasks: Lead and inspire guest services staff, including front desk, reservationists, and guest liaisons, while also supporting the Concierge and programming teams Manage daily staffing needs, schedule, and payroll Hire, train, coach, and develop staff using the tenets of the IOA Leadership Job Chart Work collaboratively with other IOA departments to create a seamless guest experience Analyze, troubleshoot, and solve situations quickly Respond to guest feedback in a prompt and professional manner Review the daily, monthly, and annual revenue and expense goals and continue to drive growth Manage inventory while balancing the needs of all internal departments Understand and maintain multiple systems and platforms for internal teams and guests' use Understand the needs and standards of the individual properties across the resort Requirements Qualifications: Prior experience operating a hotel front office Prior experience leading a team of 3 or more people Demonstrated proficiency in Microsoft Office with excellent written communication skills Demonstrated use and implementation of digital communication to streamline internal communication Previous experience working in a luxury hospitality setting Demonstrated ability to utilize different technologies to aid the guest experience Prior experience managing PMS functions An interest and passion for numbers and data-driven decision making Demonstrated ability to work independently and collaboratively to move projects forward Must be creative, enthusiastic, passionate, flexible Must demonstrate a professional demeanor and possess highly developed interpersonal skills Flexibility with hourly schedules, including weekend, vacation and evening availabilities preferences: Interest in the arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inns of Aurora Experience working with PMS and other reservation software work requirements: Benefits The Inns of Aurora offers outstanding benefits for FT employees which includes PTO and Sick Time along with medical, dental, vision, life insurance, Short Term disability, supplemental policies, legal assistance and many more! Generous employee discounts at the dining establishments and spa.
ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by demonstrating professionalism, friendliness, sophistication and confidence. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves guest issues when they exist. Is capable of opening and closing the spa and salon in the absence of a supervisor or manager if needed. Performs various administrative functions as assigned. Provides a warm farewell and thanks guests for visiting. Responsible for the daily operations of the front desk including efficiently booking spa appointments and handling guests' requests and questions in a professional manner. Effectively handles cash, credit cards, gift certificates, comps and room charge transactions for services and retail products. Recommends and up-sells services and products that fit the guests' needs. Ability to describe in an articulate manner the spa and salon offerings and their benefits and convert inquiries into booked appointments. Offers the highest level of personalized service while maintaining a positive, enthusiastic, helpful and professional attitude with all guests and team members. Demonstrates respect, sensitivity and concern for guests' needs in a professional manner. Maintains an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle). Maintains a clean, safe, stocked and well-organized work area. Follows proper opening and closing procedures. Assists in the training of new employees. Communicates all policies and procedures in a positive manner. Performs other duties as assigned. EDUCATION/SKILLS/EXPERIENCE: High school diploma or equivalent preferred. Previous call center or reservation booking experience preferred. Team player with strong organizational, customer service and interpersonal skills. Prior experience in Health Spa environment preferred. Able to handle multiple duties at once. Available to work varied hours and shifts. DISCLAIMER: 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).'
May 01, 2024
Full time
ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by demonstrating professionalism, friendliness, sophistication and confidence. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves guest issues when they exist. Is capable of opening and closing the spa and salon in the absence of a supervisor or manager if needed. Performs various administrative functions as assigned. Provides a warm farewell and thanks guests for visiting. Responsible for the daily operations of the front desk including efficiently booking spa appointments and handling guests' requests and questions in a professional manner. Effectively handles cash, credit cards, gift certificates, comps and room charge transactions for services and retail products. Recommends and up-sells services and products that fit the guests' needs. Ability to describe in an articulate manner the spa and salon offerings and their benefits and convert inquiries into booked appointments. Offers the highest level of personalized service while maintaining a positive, enthusiastic, helpful and professional attitude with all guests and team members. Demonstrates respect, sensitivity and concern for guests' needs in a professional manner. Maintains an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle). Maintains a clean, safe, stocked and well-organized work area. Follows proper opening and closing procedures. Assists in the training of new employees. Communicates all policies and procedures in a positive manner. Performs other duties as assigned. EDUCATION/SKILLS/EXPERIENCE: High school diploma or equivalent preferred. Previous call center or reservation booking experience preferred. Team player with strong organizational, customer service and interpersonal skills. Prior experience in Health Spa environment preferred. Able to handle multiple duties at once. Available to work varied hours and shifts. DISCLAIMER: 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).'
Overview We are looking for a highly motivated individuals to join our Guest Services team as a Concierge. The ideal candidate uses their engaging personality to create a memorable impression for our guests through assisting with the planning of their stay. The Concierge is the top source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: Help guests discover their "Wanderlust" experience Provide exceptional customer service by being engaging and taking sincere interest Establishing relationships with local area restaurants, shops and attractions Help to resolve problems and "WOW" guests through recovery when things aren't quite right Promote and sell special hotel programs Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information Communicate all pertinent information to manager on duty Assist other departments as needed Responsibilities High school diploma or equivalent A strong desire to make an impact on other peopleAn outgoing and engaging personalityAdvanced knowledge of the local areaComputer skillsExcellent verbal and written communication skillsAbility to work in a fast-paced settingAbility to stand for the duration of the shiftMust be available to work various shifts including weekends and holidays PI1f20daf1a70f-4055
Apr 29, 2024
Full time
Overview We are looking for a highly motivated individuals to join our Guest Services team as a Concierge. The ideal candidate uses their engaging personality to create a memorable impression for our guests through assisting with the planning of their stay. The Concierge is the top source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: Help guests discover their "Wanderlust" experience Provide exceptional customer service by being engaging and taking sincere interest Establishing relationships with local area restaurants, shops and attractions Help to resolve problems and "WOW" guests through recovery when things aren't quite right Promote and sell special hotel programs Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information Communicate all pertinent information to manager on duty Assist other departments as needed Responsibilities High school diploma or equivalent A strong desire to make an impact on other peopleAn outgoing and engaging personalityAdvanced knowledge of the local areaComputer skillsExcellent verbal and written communication skillsAbility to work in a fast-paced settingAbility to stand for the duration of the shiftMust be available to work various shifts including weekends and holidays PI1f20daf1a70f-4055
About us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Greets, guides and manages patients and visitors throughout the campus. Act as the primary contact for patients, visitors and staff. Works closely with our courier services, security, staff and leadership within the building/campus. Level one support and point person in partnership with our leadership, facilities and support services team for property issues. Assist with customer service requests. Maintains lobby area including and escalates issues accordingly. Strong team player with solid organizational skills. Exceptional service skills with excellent written and verbal communication skills. Some sitting and standing. Approximately 75% standing or walking. Performs other related assigned duties as needed. Education Requirements High School Diploma/GED required. Bachelors Degree Preferred Special Requirements Attention to detail and strong organization skills Exceptional service skills and ability to connect with people at all levels within the organization.
Apr 29, 2024
Full time
About us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Greets, guides and manages patients and visitors throughout the campus. Act as the primary contact for patients, visitors and staff. Works closely with our courier services, security, staff and leadership within the building/campus. Level one support and point person in partnership with our leadership, facilities and support services team for property issues. Assist with customer service requests. Maintains lobby area including and escalates issues accordingly. Strong team player with solid organizational skills. Exceptional service skills with excellent written and verbal communication skills. Some sitting and standing. Approximately 75% standing or walking. Performs other related assigned duties as needed. Education Requirements High School Diploma/GED required. Bachelors Degree Preferred Special Requirements Attention to detail and strong organization skills Exceptional service skills and ability to connect with people at all levels within the organization.
Pay Range: $28.65/hour - $30.65/hour Are you creative, detail-oriented and resourceful problem-solver? Love sharing the Aloha Spirit? The ideal candidate goes beyond checking our guests in and out and has the willingness and ability to work varying schedules including working on weekends, holidays and at least four (4) overnight shift. In addition to all Front Desk and Night Audit duties, our Guest Service Agents/Relief Night Auditors are responsible for providing an exemplary first impression, act as a service ambassador and consistently provides outstanding service with a smile to all of our guests throughout their stay. Responsible for daily audit of all transactions related to guest room charges while overseeing front desk duties during the overnight shift. Acts as a point of communication for guest needs. Promptly responds to guest needs, requests, and complaints. Maximizes customer satisfaction without departmental management and the General Manager by supervising all departments following Hilton standards. To provide guests with excellent service at the front desk from making the reservation to departure. Sells guestrooms, promotes food & beverage outlets, and seasonal hotel promotions. Complete the daily Food and Beverage audit following established policies and procedures. Review daily guest payments and other details to ensure guests provide payment for their stay and other charges. Balances all department accounts and posts any remaining daily charges: reconciles room and tax audits and posts rooms and taxes for all occupied rooms. Balance POS and PMS systems and close the day. Responsible for completing night audit reports for management review. Language Skills: Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. Ability to effectively communicate and comprehend in English both verbally and in written formats, and including the ability to effectively communicate with internal and external customers. Bilingual in Mandarin, Korean, Japanese or Spanish preferred Computer Skills/Experience: Excellent computer proficiency (MS Office - Word, Excel, PowerPoint and Outlook). Proficiency with OnQ System, highly desired Essential Skills: Availability and ability to work overnight on an ongoing basis. Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing. Advanced math or bookkeeping skills Attention to detail and organizational skills. Exceptional time management and multi-tasking skills. Good problem-solving skills. Ability to solve problems and diffuse tense situations. Consistent demonstration of a sense of ownership. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices in a varied paced environment. Ability to attend, retain, and put to use, information provided in required hotel training, both in person and online Ability to use at a minimum the following equipment; computer (PMS System), 10-key, copy machine, multi-line telephone, fax machine, key encoder and fire panel Essential Duties and Responsibilities: Daily Audit and Guest Service Balance the accounts from day shift Balance cash drawer and log receipts Investigate and resolve out-of-balance accounts Keep accurate financial records and ledgers Manage front desk activity and handling guest check-ins and check-outs Ensure customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference Handle customer requests and complaints and directing other employees or departments accordingly Create invoices, bills and checks for vendors, employees and contractors Manage and update all official documentation pertaining to the role Prepare and produce accurate daily reports for forecasts and audits. Ensure that all end-of-day activities have been successfully executed by employees in all departments Answer calls and queries related to potential bookings Maintain and exceed Hilton brand standards. Keeps work area tidy and supplies stocked. Delivers all essential duties and responsibilities of a Guest Service Agent (See full Guest Service Agent job description) Participate in continuous innovations related to the guest/team member experience through new technologies. Performs other duties as assigned. Provides direction and coordination for hotel personnel in the absence of the Department Management/General Manager as required Directs and coordinates various services related to operations as required Assumes responsibility for supervision in the absence of department heads; communicates daily with department heads regarding areas of concern Responds to employee situations by suspending employees pending investigation, when appropriate, following Hilton Hotel policies Provides General Manager and Department Managers with summary of activities during shift by preparing and distributing written log daily Assumes responsibility for overall security of the hotel Assures full security for customers, hotel personnel and property by working closely with Hotel Security Oversees emergency operation to ensure customer safety and minimize hotel losses and liability Takes corrective action during emergency; files appropriate reports to supervisor Calls General Manager at home for any fire, bomb threat, burglary or death that has occurred Ensures proper customer relations and safeguards the hotel's interests by resolving and taking appropriate actions on all customer complaints and/or problems Represents hotel in contact with general public Greets and makes comfortable any VIP's Physical Job Requirements: SITTING: Rarely STANDING/WALKING: Constantly - ability to stand and walk for long periods of time (8 hours) while working at the front desk on a variety of surfaces (carpet, tile, etc.) CROUCHING (BENDING AT KNEES): Lifting and completing tasks performed at low levels. KNEELING/CRAWLING: Lifting and completing tasks performed at low levels. STOOPING (BENDING AT WAIST): Lifting and completing tasks at different levels. TWISTING/TURNING AT KNEES, WAIST & NECK: CLIMBING: Rarely. LEG/FOOT USE: REACHING (OVERHEAD/EXTENSION): Occasionally. Lifting and completing tasks at different levels. HANDLING/GRASPING: FINGERING/FEELING: Finger dexterity to use computer keyboard to take online courses as needed and to look up information for customers PUSHING/PULLING: Up to 30 pounds. LIFTING/CARRYING: Occasionally lifting/moving up to 30 pounds. SPEECH REQUIREMENTS: Constantly required to speak to others, including but not limited to guests, management and other team members, in person and on other communication devices. HEARING REQUIREMENTS: Constantly required to listen to others in person and on the telephone, smart and other communication devices. Required to listen to guest, management and team member requests and concerns. Ability to accurately take and confirm reservations, inquires and ensure all guest needs are met. VISION: Constantly required to see up close and ability to adjust focus. Must be able to see the PMS, answer telephones and see guest approach registration desk. Occasionally required to see distances. Work Environment: Safety Requirements: slip resistant shoes. Literacy: Must be able to accurately take and confirm reservations, inquires and ensure all guest needs are met Exposure to chemicals, noise, vibrations: Exposure to cleaning supplies, printer toners; low to moderate noise levels. Operation of equipment/tools/vehicles: Equipment to include computers and printers, smart devices, safety devices. Work is indoors, non-air conditioned protected from weather, but not necessarily inside temperature changes. Equipment Operation: Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards. Must be able to work varying shifts and schedules to include, AM/ PM, Overnight, Holidays and Weekend shifts Good physical health and stamina. Minimum Requirements: 1 year successful hotel front desk experience (in one location), required Minimum 1 year proven experience as a Night Auditor or in a similar role, preferably in the hotel industry. High School Diploma or GED required Associates Degree or higher preferred 1 year cash bank experience required 1 year Customer Service experience required, preferably in a hotel front desk environment. Relevant military experience in a comparable capacity Our benefit package includes: Hilton Travel Benefit Paid Vacation Paid Sick Leave Group Health (Medical/Dental/Vision/Prescription Drug plans) Health insurance Opt-Out option Group life insurance 401(k) match and more Hilton Waikiki Beach Hotel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call or email Cindy Fujioka at to let us know the nature of your request.
Apr 26, 2024
Full time
Pay Range: $28.65/hour - $30.65/hour Are you creative, detail-oriented and resourceful problem-solver? Love sharing the Aloha Spirit? The ideal candidate goes beyond checking our guests in and out and has the willingness and ability to work varying schedules including working on weekends, holidays and at least four (4) overnight shift. In addition to all Front Desk and Night Audit duties, our Guest Service Agents/Relief Night Auditors are responsible for providing an exemplary first impression, act as a service ambassador and consistently provides outstanding service with a smile to all of our guests throughout their stay. Responsible for daily audit of all transactions related to guest room charges while overseeing front desk duties during the overnight shift. Acts as a point of communication for guest needs. Promptly responds to guest needs, requests, and complaints. Maximizes customer satisfaction without departmental management and the General Manager by supervising all departments following Hilton standards. To provide guests with excellent service at the front desk from making the reservation to departure. Sells guestrooms, promotes food & beverage outlets, and seasonal hotel promotions. Complete the daily Food and Beverage audit following established policies and procedures. Review daily guest payments and other details to ensure guests provide payment for their stay and other charges. Balances all department accounts and posts any remaining daily charges: reconciles room and tax audits and posts rooms and taxes for all occupied rooms. Balance POS and PMS systems and close the day. Responsible for completing night audit reports for management review. Language Skills: Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. Ability to effectively communicate and comprehend in English both verbally and in written formats, and including the ability to effectively communicate with internal and external customers. Bilingual in Mandarin, Korean, Japanese or Spanish preferred Computer Skills/Experience: Excellent computer proficiency (MS Office - Word, Excel, PowerPoint and Outlook). Proficiency with OnQ System, highly desired Essential Skills: Availability and ability to work overnight on an ongoing basis. Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing. Advanced math or bookkeeping skills Attention to detail and organizational skills. Exceptional time management and multi-tasking skills. Good problem-solving skills. Ability to solve problems and diffuse tense situations. Consistent demonstration of a sense of ownership. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices in a varied paced environment. Ability to attend, retain, and put to use, information provided in required hotel training, both in person and online Ability to use at a minimum the following equipment; computer (PMS System), 10-key, copy machine, multi-line telephone, fax machine, key encoder and fire panel Essential Duties and Responsibilities: Daily Audit and Guest Service Balance the accounts from day shift Balance cash drawer and log receipts Investigate and resolve out-of-balance accounts Keep accurate financial records and ledgers Manage front desk activity and handling guest check-ins and check-outs Ensure customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference Handle customer requests and complaints and directing other employees or departments accordingly Create invoices, bills and checks for vendors, employees and contractors Manage and update all official documentation pertaining to the role Prepare and produce accurate daily reports for forecasts and audits. Ensure that all end-of-day activities have been successfully executed by employees in all departments Answer calls and queries related to potential bookings Maintain and exceed Hilton brand standards. Keeps work area tidy and supplies stocked. Delivers all essential duties and responsibilities of a Guest Service Agent (See full Guest Service Agent job description) Participate in continuous innovations related to the guest/team member experience through new technologies. Performs other duties as assigned. Provides direction and coordination for hotel personnel in the absence of the Department Management/General Manager as required Directs and coordinates various services related to operations as required Assumes responsibility for supervision in the absence of department heads; communicates daily with department heads regarding areas of concern Responds to employee situations by suspending employees pending investigation, when appropriate, following Hilton Hotel policies Provides General Manager and Department Managers with summary of activities during shift by preparing and distributing written log daily Assumes responsibility for overall security of the hotel Assures full security for customers, hotel personnel and property by working closely with Hotel Security Oversees emergency operation to ensure customer safety and minimize hotel losses and liability Takes corrective action during emergency; files appropriate reports to supervisor Calls General Manager at home for any fire, bomb threat, burglary or death that has occurred Ensures proper customer relations and safeguards the hotel's interests by resolving and taking appropriate actions on all customer complaints and/or problems Represents hotel in contact with general public Greets and makes comfortable any VIP's Physical Job Requirements: SITTING: Rarely STANDING/WALKING: Constantly - ability to stand and walk for long periods of time (8 hours) while working at the front desk on a variety of surfaces (carpet, tile, etc.) CROUCHING (BENDING AT KNEES): Lifting and completing tasks performed at low levels. KNEELING/CRAWLING: Lifting and completing tasks performed at low levels. STOOPING (BENDING AT WAIST): Lifting and completing tasks at different levels. TWISTING/TURNING AT KNEES, WAIST & NECK: CLIMBING: Rarely. LEG/FOOT USE: REACHING (OVERHEAD/EXTENSION): Occasionally. Lifting and completing tasks at different levels. HANDLING/GRASPING: FINGERING/FEELING: Finger dexterity to use computer keyboard to take online courses as needed and to look up information for customers PUSHING/PULLING: Up to 30 pounds. LIFTING/CARRYING: Occasionally lifting/moving up to 30 pounds. SPEECH REQUIREMENTS: Constantly required to speak to others, including but not limited to guests, management and other team members, in person and on other communication devices. HEARING REQUIREMENTS: Constantly required to listen to others in person and on the telephone, smart and other communication devices. Required to listen to guest, management and team member requests and concerns. Ability to accurately take and confirm reservations, inquires and ensure all guest needs are met. VISION: Constantly required to see up close and ability to adjust focus. Must be able to see the PMS, answer telephones and see guest approach registration desk. Occasionally required to see distances. Work Environment: Safety Requirements: slip resistant shoes. Literacy: Must be able to accurately take and confirm reservations, inquires and ensure all guest needs are met Exposure to chemicals, noise, vibrations: Exposure to cleaning supplies, printer toners; low to moderate noise levels. Operation of equipment/tools/vehicles: Equipment to include computers and printers, smart devices, safety devices. Work is indoors, non-air conditioned protected from weather, but not necessarily inside temperature changes. Equipment Operation: Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards. Must be able to work varying shifts and schedules to include, AM/ PM, Overnight, Holidays and Weekend shifts Good physical health and stamina. Minimum Requirements: 1 year successful hotel front desk experience (in one location), required Minimum 1 year proven experience as a Night Auditor or in a similar role, preferably in the hotel industry. High School Diploma or GED required Associates Degree or higher preferred 1 year cash bank experience required 1 year Customer Service experience required, preferably in a hotel front desk environment. Relevant military experience in a comparable capacity Our benefit package includes: Hilton Travel Benefit Paid Vacation Paid Sick Leave Group Health (Medical/Dental/Vision/Prescription Drug plans) Health insurance Opt-Out option Group life insurance 401(k) match and more Hilton Waikiki Beach Hotel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call or email Cindy Fujioka at to let us know the nature of your request.
Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable senior housing communities. Curana Health serves more than 1,100 senior living community partners across 30 states and participates in both the MSSP ACO, ACO Reach and Medicare Advantage programs with CMS. Backed by more than $300M in venture capital funding, the organization is poised to disrupt care delivery in senior living on a meaningful scale through innovative care models and applied analytics. Summary The Care Concierge (CC) role plays a crucial part in achieving Curana Health's mission to improve the health, happiness, and dignity of our senior living residents. The Care Concierge will often have the single most interactions with our patients and their family members in the community. Patients should know their CCs on a first name basis and create a tremendous relationship with them. CCs perform various administrative duties that empower their care team to operate at the top of their license(s). The patient/family experience should be directly correlated with the strength and success of this role. We strive for exceptional care, experience, and communication. Job Duties and Expectations Facility Engagement Coordinate and attend facility and Curana Health educational/social events. Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership) Be attentive to the needs of the facility and communicate back to the team. Patient Engagement Coordinate care between (specialists, therapy, home health, and other ancillary services) Assist with front desk duties including appointment management, scheduling, and other related duties. Monthly outreach with residents/family to assess needs and coordinate care consistent with provider's plan of care. Clinic Setup and Design Assist with clinic set up and design within Curana Health specs. Ensure proper collateral and supplies are ordered in a timely manner. Clinical Functions Greet each patient, family member, and staff member with a smile. Curana will train you to be able to take vital signs, room patients, and help get them ready for their visit. Serve as backup to Medical Assistant in Curana Health Clinic. Qualifications High School Diploma or equivalent Experience in the senior living setting strongly preferred Outgoing individual who loves interacting with people Organized and effective communicator Concierge or hospitality experience a plus Experience as a medical assistant, activities coordinator, social worker, or LPN a plus Proficient in Microsoft Office Positive attitude and strong interpersonal skills Passionate about helping others Highly organized Willingness to learn and be a part of something great Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances. The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
Apr 20, 2024
Full time
Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable senior housing communities. Curana Health serves more than 1,100 senior living community partners across 30 states and participates in both the MSSP ACO, ACO Reach and Medicare Advantage programs with CMS. Backed by more than $300M in venture capital funding, the organization is poised to disrupt care delivery in senior living on a meaningful scale through innovative care models and applied analytics. Summary The Care Concierge (CC) role plays a crucial part in achieving Curana Health's mission to improve the health, happiness, and dignity of our senior living residents. The Care Concierge will often have the single most interactions with our patients and their family members in the community. Patients should know their CCs on a first name basis and create a tremendous relationship with them. CCs perform various administrative duties that empower their care team to operate at the top of their license(s). The patient/family experience should be directly correlated with the strength and success of this role. We strive for exceptional care, experience, and communication. Job Duties and Expectations Facility Engagement Coordinate and attend facility and Curana Health educational/social events. Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership) Be attentive to the needs of the facility and communicate back to the team. Patient Engagement Coordinate care between (specialists, therapy, home health, and other ancillary services) Assist with front desk duties including appointment management, scheduling, and other related duties. Monthly outreach with residents/family to assess needs and coordinate care consistent with provider's plan of care. Clinic Setup and Design Assist with clinic set up and design within Curana Health specs. Ensure proper collateral and supplies are ordered in a timely manner. Clinical Functions Greet each patient, family member, and staff member with a smile. Curana will train you to be able to take vital signs, room patients, and help get them ready for their visit. Serve as backup to Medical Assistant in Curana Health Clinic. Qualifications High School Diploma or equivalent Experience in the senior living setting strongly preferred Outgoing individual who loves interacting with people Organized and effective communicator Concierge or hospitality experience a plus Experience as a medical assistant, activities coordinator, social worker, or LPN a plus Proficient in Microsoft Office Positive attitude and strong interpersonal skills Passionate about helping others Highly organized Willingness to learn and be a part of something great Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances. The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable senior housing communities. Curana Health serves more than 1,100 senior living community partners across 30 states and participates in both the MSSP ACO, ACO Reach and Medicare Advantage programs with CMS. Backed by more than $300M in venture capital funding, the organization is poised to disrupt care delivery in senior living on a meaningful scale through innovative care models and applied analytics. Summary The Care Concierge (CC) role plays a crucial part in achieving Curana Health's mission to improve the health, happiness, and dignity of our senior living residents. The Care Concierge will often have the single most interactions with our patients and their family members in the community. Patients should know their CCs on a first name basis and create a tremendous relationship with them. CCs perform various administrative duties that empower their care team to operate at the top of their license(s). The patient/family experience should be directly correlated with the strength and success of this role. We strive for exceptional care, experience, and communication. Job Duties and Expectations Facility Engagement Coordinate and attend facility and Curana Health educational/social events. Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership) Be attentive to the needs of the facility and communicate back to the team. Patient Engagement Coordinate care between (specialists, therapy, home health, and other ancillary services) Assist with front desk duties including appointment management, scheduling, and other related duties. Monthly outreach with residents/family to assess needs and coordinate care consistent with provider's plan of care. Clinic Setup and Design Assist with clinic set up and design within Curana Health specs. Ensure proper collateral and supplies are ordered in a timely manner. Clinical Functions Greet each patient, family member, and staff member with a smile. Curana will train you to be able to take vital signs, room patients, and help get them ready for their visit. Serve as backup to Medical Assistant in Curana Health Clinic. Qualifications High School Diploma or equivalent Experience in the senior living setting strongly preferred Outgoing individual who loves interacting with people Organized and effective communicator Concierge or hospitality experience a plus Experience as a medical assistant, activities coordinator, social worker, or LPN a plus Proficient in Microsoft Office Positive attitude and strong interpersonal skills Passionate about helping others Highly organized Willingness to learn and be a part of something great Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances. The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
Apr 18, 2024
Full time
Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable senior housing communities. Curana Health serves more than 1,100 senior living community partners across 30 states and participates in both the MSSP ACO, ACO Reach and Medicare Advantage programs with CMS. Backed by more than $300M in venture capital funding, the organization is poised to disrupt care delivery in senior living on a meaningful scale through innovative care models and applied analytics. Summary The Care Concierge (CC) role plays a crucial part in achieving Curana Health's mission to improve the health, happiness, and dignity of our senior living residents. The Care Concierge will often have the single most interactions with our patients and their family members in the community. Patients should know their CCs on a first name basis and create a tremendous relationship with them. CCs perform various administrative duties that empower their care team to operate at the top of their license(s). The patient/family experience should be directly correlated with the strength and success of this role. We strive for exceptional care, experience, and communication. Job Duties and Expectations Facility Engagement Coordinate and attend facility and Curana Health educational/social events. Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership) Be attentive to the needs of the facility and communicate back to the team. Patient Engagement Coordinate care between (specialists, therapy, home health, and other ancillary services) Assist with front desk duties including appointment management, scheduling, and other related duties. Monthly outreach with residents/family to assess needs and coordinate care consistent with provider's plan of care. Clinic Setup and Design Assist with clinic set up and design within Curana Health specs. Ensure proper collateral and supplies are ordered in a timely manner. Clinical Functions Greet each patient, family member, and staff member with a smile. Curana will train you to be able to take vital signs, room patients, and help get them ready for their visit. Serve as backup to Medical Assistant in Curana Health Clinic. Qualifications High School Diploma or equivalent Experience in the senior living setting strongly preferred Outgoing individual who loves interacting with people Organized and effective communicator Concierge or hospitality experience a plus Experience as a medical assistant, activities coordinator, social worker, or LPN a plus Proficient in Microsoft Office Positive attitude and strong interpersonal skills Passionate about helping others Highly organized Willingness to learn and be a part of something great Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances. The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable senior housing communities. Curana Health serves more than 1,100 senior living community partners across 30 states and participates in both the MSSP ACO, ACO Reach and Medicare Advantage programs with CMS. Backed by more than $300M in venture capital funding, the organization is poised to disrupt care delivery in senior living on a meaningful scale through innovative care models and applied analytics. Summary The Care Concierge (CC) role plays a crucial part in achieving Curana Health's mission to improve the health, happiness, and dignity of our senior living residents. The Care Concierge will often have the single most interactions with our patients and their family members in the community. Patients should know their CCs on a first name basis and create a tremendous relationship with them. CCs perform various administrative duties that empower their care team to operate at the top of their license(s). The patient/family experience should be directly correlated with the strength and success of this role. We strive for exceptional care, experience, and communication. Job Duties and Expectations Facility Engagement Coordinate and attend facility and Curana Health educational/social events. Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership) Be attentive to the needs of the facility and communicate back to the team. Patient Engagement Coordinate care between (specialists, therapy, home health, and other ancillary services) Assist with front desk duties including appointment management, scheduling, and other related duties. Monthly outreach with residents/family to assess needs and coordinate care consistent with provider's plan of care. Clinic Setup and Design Assist with clinic set up and design within Curana Health specs. Ensure proper collateral and supplies are ordered in a timely manner. Clinical Functions Greet each patient, family member, and staff member with a smile. Curana will train you to be able to take vital signs, room patients, and help get them ready for their visit. Serve as backup to Medical Assistant in Curana Health Clinic. Qualifications High School Diploma or equivalent Experience in the senior living setting strongly preferred Outgoing individual who loves interacting with people Organized and effective communicator Concierge or hospitality experience a plus Experience as a medical assistant, activities coordinator, social worker, or LPN a plus Proficient in Microsoft Office Positive attitude and strong interpersonal skills Passionate about helping others Highly organized Willingness to learn and be a part of something great Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances. The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
Apr 18, 2024
Full time
Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable senior housing communities. Curana Health serves more than 1,100 senior living community partners across 30 states and participates in both the MSSP ACO, ACO Reach and Medicare Advantage programs with CMS. Backed by more than $300M in venture capital funding, the organization is poised to disrupt care delivery in senior living on a meaningful scale through innovative care models and applied analytics. Summary The Care Concierge (CC) role plays a crucial part in achieving Curana Health's mission to improve the health, happiness, and dignity of our senior living residents. The Care Concierge will often have the single most interactions with our patients and their family members in the community. Patients should know their CCs on a first name basis and create a tremendous relationship with them. CCs perform various administrative duties that empower their care team to operate at the top of their license(s). The patient/family experience should be directly correlated with the strength and success of this role. We strive for exceptional care, experience, and communication. Job Duties and Expectations Facility Engagement Coordinate and attend facility and Curana Health educational/social events. Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership) Be attentive to the needs of the facility and communicate back to the team. Patient Engagement Coordinate care between (specialists, therapy, home health, and other ancillary services) Assist with front desk duties including appointment management, scheduling, and other related duties. Monthly outreach with residents/family to assess needs and coordinate care consistent with provider's plan of care. Clinic Setup and Design Assist with clinic set up and design within Curana Health specs. Ensure proper collateral and supplies are ordered in a timely manner. Clinical Functions Greet each patient, family member, and staff member with a smile. Curana will train you to be able to take vital signs, room patients, and help get them ready for their visit. Serve as backup to Medical Assistant in Curana Health Clinic. Qualifications High School Diploma or equivalent Experience in the senior living setting strongly preferred Outgoing individual who loves interacting with people Organized and effective communicator Concierge or hospitality experience a plus Experience as a medical assistant, activities coordinator, social worker, or LPN a plus Proficient in Microsoft Office Positive attitude and strong interpersonal skills Passionate about helping others Highly organized Willingness to learn and be a part of something great Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances. The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
Summary The Community Concierge is the first impression for prospective residents, current residents, and vendors. In this role the individual will build personal relationships, have conversations, problem solve, and provide customer service at the highest level. We are seeking a candidate that can operate at a high caliber for a luxury, Class A multifamily property with 555 apartment homes. The right candidate will be able to solve problems quickly, hold themselves What You'll Do: Use software to log and store packages in lockers and over-flow areas when lockers have reached capacity or packages do not fit. Audit Parcel Pending locker reports for packages that need to be moved to overflow areas due to time in storage or returned to sender due to resident no longer residing at property. Maintain processes to accurately distribute packages to residents. Provide customer service in a courteous and professional manner during business hours. Work productively without supervision. Additional responsibilities as required. Notify residents and log all perishable packages into Entrata. Complete weekly audit of package room. Assist residents with lockouts and other concerns. Assist leasing office in setting up and breaking down of resident events. Responsible for distributing and setting up promotional materials in clubhouse. Assisting residents with guest parking, conference room reservations, and all other resident needs. Assisting prospects with inquiries, scheduling tours, answering questions over the phone, coordinating with leasing staff on tour schedules. Managing hospitality bar as well as monitoring inventory stock and requesting purchases to PM as needed. Manage all aspects of Maker Hall. Ensure residents are using amenities appropriately and safely. Ensure lights are turned off at closing, turned on in the morning. Music on at the start of shift. Assisting vendors with directions around the property and connecting them with maintenance when needed. Provide assistance and keys to corporate partners. Manage corporate partners incoming guests per emails sent directly to concierge for check-ins. Distribute replacement keys and parking passes. Provide assistance and access to approved pet sitters & dog walkers. Manage emergencies by reporting quickly to first responders when needed, property manager and maintenance supervisor. Learn how to shut off water during emergency leaks and notify maintenance immediately. Open/close pool during pool season 8am-8pm. Monitor amenity area usage. Close amenity spaces at 10pm nightly. Assist office team with resident renewals by engaging with residents, answering questions, renewing in Entrata. Assist office team with resident notices to vacate by answering questions, sending NTV forms through Entrata, placing units on notice. Assist office team with move ins and outs by providing or collecting keys based on needs and timing. Walk parking areas and tag cars that are parked illegally. Walk parking garages to ensure that none are parked illegally. Monitor cameras at front desk. What You'll Need: 1-2 years experience in a hospitality environment. Customer-focused mentality. High-level communication skills. Ability to answer phones promptly and speak appropriately and professionally. Ability to multitask while maintaining attention to detail. A passion for serving others. Ability to lift up to 25 pounds. Professional attire. Proficiency with Microsoft Office suite and ability to adapt to other computer programs as needed Who We Are PeakMade Real Estate is an Atlanta-based company that specializes in the management and development of off-campus student housing, multi-family and build to rent communities across the US. Our working environment is fun, collaborative, forward-thinking and purposeful. PeakMade Real Estate is an Equal Employment Opportunity employer. Our Mindsets People Matter Most Do the Right Thing Create Moments Own It Evolve
Apr 17, 2024
Full time
Summary The Community Concierge is the first impression for prospective residents, current residents, and vendors. In this role the individual will build personal relationships, have conversations, problem solve, and provide customer service at the highest level. We are seeking a candidate that can operate at a high caliber for a luxury, Class A multifamily property with 555 apartment homes. The right candidate will be able to solve problems quickly, hold themselves What You'll Do: Use software to log and store packages in lockers and over-flow areas when lockers have reached capacity or packages do not fit. Audit Parcel Pending locker reports for packages that need to be moved to overflow areas due to time in storage or returned to sender due to resident no longer residing at property. Maintain processes to accurately distribute packages to residents. Provide customer service in a courteous and professional manner during business hours. Work productively without supervision. Additional responsibilities as required. Notify residents and log all perishable packages into Entrata. Complete weekly audit of package room. Assist residents with lockouts and other concerns. Assist leasing office in setting up and breaking down of resident events. Responsible for distributing and setting up promotional materials in clubhouse. Assisting residents with guest parking, conference room reservations, and all other resident needs. Assisting prospects with inquiries, scheduling tours, answering questions over the phone, coordinating with leasing staff on tour schedules. Managing hospitality bar as well as monitoring inventory stock and requesting purchases to PM as needed. Manage all aspects of Maker Hall. Ensure residents are using amenities appropriately and safely. Ensure lights are turned off at closing, turned on in the morning. Music on at the start of shift. Assisting vendors with directions around the property and connecting them with maintenance when needed. Provide assistance and keys to corporate partners. Manage corporate partners incoming guests per emails sent directly to concierge for check-ins. Distribute replacement keys and parking passes. Provide assistance and access to approved pet sitters & dog walkers. Manage emergencies by reporting quickly to first responders when needed, property manager and maintenance supervisor. Learn how to shut off water during emergency leaks and notify maintenance immediately. Open/close pool during pool season 8am-8pm. Monitor amenity area usage. Close amenity spaces at 10pm nightly. Assist office team with resident renewals by engaging with residents, answering questions, renewing in Entrata. Assist office team with resident notices to vacate by answering questions, sending NTV forms through Entrata, placing units on notice. Assist office team with move ins and outs by providing or collecting keys based on needs and timing. Walk parking areas and tag cars that are parked illegally. Walk parking garages to ensure that none are parked illegally. Monitor cameras at front desk. What You'll Need: 1-2 years experience in a hospitality environment. Customer-focused mentality. High-level communication skills. Ability to answer phones promptly and speak appropriately and professionally. Ability to multitask while maintaining attention to detail. A passion for serving others. Ability to lift up to 25 pounds. Professional attire. Proficiency with Microsoft Office suite and ability to adapt to other computer programs as needed Who We Are PeakMade Real Estate is an Atlanta-based company that specializes in the management and development of off-campus student housing, multi-family and build to rent communities across the US. Our working environment is fun, collaborative, forward-thinking and purposeful. PeakMade Real Estate is an Equal Employment Opportunity employer. Our Mindsets People Matter Most Do the Right Thing Create Moments Own It Evolve