Job Description Job Description MANAGER - OPERATIONS Job ID 5 Category Food & Beverage - Salaried Job Type Regular Full-Time Overview Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the worlds largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Powers North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit or Responsibilities The Operations Manager is responsible for departmental P & L expense lines as designated by the General Manager. The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives. Demonstrate financial comprehension of the cafes budget and P&L. Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards. Manage labor schedules in line with the cafes budget and forecast models. Successfully run a department and/or cost center. Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rocks brand standards. Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe. Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction. Foster an environment of customer service in which all team members put the guest first in every situation. Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems. Remain an objective observer of the standards of service to ensure guest expectations of the Brand & Cafe are upheld. Ability to engage with guests in regards to music both current and past. Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact. Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance. Support staff development and advancement along well-defined career paths. Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention. Possess a self-motivated approach to their own personal and professional This job description reflects the positions essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS 3+ years in an Operations Managerial role with high volume exposure in a casual- themed, full- service restaurant. SKILLS Ability to learn and bring "out of the box" ideas to their team. Genuine enthusiasm and aptitude for serving people. Excellent verbal and written communication skills. High level of business acumen and common sense. Demonstrates strong problem solving skills through ability to diagnose and implement solutions. Must possess strong communication and listening skills, excellent speaking, reading and writing. Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas. Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization. Multiple language abilities a plus, fluency in English required. PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, and bending) for extended periods of time. Ability to sit for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to travel via auto or airplane for long periods of time. Additional Details Closing: Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team. Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
May 23, 2024
Full time
Job Description Job Description MANAGER - OPERATIONS Job ID 5 Category Food & Beverage - Salaried Job Type Regular Full-Time Overview Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the worlds largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Powers North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit or Responsibilities The Operations Manager is responsible for departmental P & L expense lines as designated by the General Manager. The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives. Demonstrate financial comprehension of the cafes budget and P&L. Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards. Manage labor schedules in line with the cafes budget and forecast models. Successfully run a department and/or cost center. Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rocks brand standards. Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe. Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction. Foster an environment of customer service in which all team members put the guest first in every situation. Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems. Remain an objective observer of the standards of service to ensure guest expectations of the Brand & Cafe are upheld. Ability to engage with guests in regards to music both current and past. Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact. Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance. Support staff development and advancement along well-defined career paths. Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention. Possess a self-motivated approach to their own personal and professional This job description reflects the positions essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS 3+ years in an Operations Managerial role with high volume exposure in a casual- themed, full- service restaurant. SKILLS Ability to learn and bring "out of the box" ideas to their team. Genuine enthusiasm and aptitude for serving people. Excellent verbal and written communication skills. High level of business acumen and common sense. Demonstrates strong problem solving skills through ability to diagnose and implement solutions. Must possess strong communication and listening skills, excellent speaking, reading and writing. Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas. Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization. Multiple language abilities a plus, fluency in English required. PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, and bending) for extended periods of time. Ability to sit for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to travel via auto or airplane for long periods of time. Additional Details Closing: Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team. Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Job Description Job Description MANAGER - OPERATIONS Job ID 0 Category Food & Beverage - Salaried Job Type Regular Full-Time Overview Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the worlds largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Powers North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit or Responsibilities The Operations Manager is responsible for departmental P & L expense lines as designated by the General Manager. The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives. Demonstrate financial comprehension of the cafes budget and P&L. Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards. Manage labor schedules in line with the cafes budget and forecast models. Successfully run a department and/or cost center. Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rocks brand standards. Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe. Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction. Foster an environment of customer service in which all team members put the guest first in every situation. Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems. Remain an objective observer of the standards of service to ensure guest expectations of the Brand & Cafe are upheld. Ability to engage with guests in regards to music both current and past. Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact. Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance. Support staff development and advancement along well-defined career paths. Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention. Possess a self-motivated approach to their own personal and professional This job description reflects the positions essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS 3+ years in an Operations Managerial role with high volume exposure in a casual- themed, full- service restaurant. SKILLS Ability to learn and bring "out of the box" ideas to their team. Genuine enthusiasm and aptitude for serving people. Excellent verbal and written communication skills. High level of business acumen and common sense. Demonstrates strong problem solving skills through ability to diagnose and implement solutions. Must possess strong communication and listening skills, excellent speaking, reading and writing. Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas. Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization. Multiple language abilities a plus, fluency in English required. PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, and bending) for extended periods of time. Ability to sit for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to travel via auto or airplane for long periods of time. Additional Details Closing: Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team. Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
May 23, 2024
Full time
Job Description Job Description MANAGER - OPERATIONS Job ID 0 Category Food & Beverage - Salaried Job Type Regular Full-Time Overview Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the worlds largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Powers North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit or Responsibilities The Operations Manager is responsible for departmental P & L expense lines as designated by the General Manager. The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives. Demonstrate financial comprehension of the cafes budget and P&L. Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards. Manage labor schedules in line with the cafes budget and forecast models. Successfully run a department and/or cost center. Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rocks brand standards. Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe. Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction. Foster an environment of customer service in which all team members put the guest first in every situation. Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems. Remain an objective observer of the standards of service to ensure guest expectations of the Brand & Cafe are upheld. Ability to engage with guests in regards to music both current and past. Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact. Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance. Support staff development and advancement along well-defined career paths. Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention. Possess a self-motivated approach to their own personal and professional This job description reflects the positions essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS 3+ years in an Operations Managerial role with high volume exposure in a casual- themed, full- service restaurant. SKILLS Ability to learn and bring "out of the box" ideas to their team. Genuine enthusiasm and aptitude for serving people. Excellent verbal and written communication skills. High level of business acumen and common sense. Demonstrates strong problem solving skills through ability to diagnose and implement solutions. Must possess strong communication and listening skills, excellent speaking, reading and writing. Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas. Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization. Multiple language abilities a plus, fluency in English required. PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, and bending) for extended periods of time. Ability to sit for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to travel via auto or airplane for long periods of time. Additional Details Closing: Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team. Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Job Description Job Description MANAGER - OPERATIONS Job ID 7 Category Food & Beverage - Salaried Job Type Regular Full-Time Min USD $25.48/Hr. Max USD $33.65/Hr. Overview Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the worlds largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Powers North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit or Responsibilities The Operations Manager is responsible for departmental P & L expense lines as designated by the General Manager. The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives. Demonstrate financial comprehension of the cafes budget and P&L. Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards. Manage labor schedules in line with the cafes budget and forecast models. Successfully run a department and/or cost center. Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rocks brand standards. Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe. Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction. Foster an environment of customer service in which all team members put the guest first in every situation. Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems. Remain an objective observer of the standards of service to ensure guest expectations of the Brand & Cafe are upheld. Ability to engage with guests in regards to music both current and past. Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact. Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance. Support staff development and advancement along well-defined career paths. Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention. Possess a self-motivated approach to their own personal and professional This job description reflects the positions essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS 3+ years in an Operations Managerial role with high volume exposure in a casual- themed, full- service restaurant. SKILLS Ability to learn and bring "out of the box" ideas to their team. Genuine enthusiasm and aptitude for serving people. Excellent verbal and written communication skills. High level of business acumen and common sense. Demonstrates strong problem solving skills through ability to diagnose and implement solutions. Must possess strong communication and listening skills, excellent speaking, reading and writing. Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas. Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization. Multiple language abilities a plus, fluency in English required. PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, and bending) for extended periods of time. Ability to sit for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to travel via auto or airplane for long periods of time. Additional Details Closing: Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team. Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
May 23, 2024
Full time
Job Description Job Description MANAGER - OPERATIONS Job ID 7 Category Food & Beverage - Salaried Job Type Regular Full-Time Min USD $25.48/Hr. Max USD $33.65/Hr. Overview Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the worlds largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Powers North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit or Responsibilities The Operations Manager is responsible for departmental P & L expense lines as designated by the General Manager. The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives. Demonstrate financial comprehension of the cafes budget and P&L. Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards. Manage labor schedules in line with the cafes budget and forecast models. Successfully run a department and/or cost center. Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rocks brand standards. Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe. Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction. Foster an environment of customer service in which all team members put the guest first in every situation. Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems. Remain an objective observer of the standards of service to ensure guest expectations of the Brand & Cafe are upheld. Ability to engage with guests in regards to music both current and past. Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact. Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance. Support staff development and advancement along well-defined career paths. Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention. Possess a self-motivated approach to their own personal and professional This job description reflects the positions essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS 3+ years in an Operations Managerial role with high volume exposure in a casual- themed, full- service restaurant. SKILLS Ability to learn and bring "out of the box" ideas to their team. Genuine enthusiasm and aptitude for serving people. Excellent verbal and written communication skills. High level of business acumen and common sense. Demonstrates strong problem solving skills through ability to diagnose and implement solutions. Must possess strong communication and listening skills, excellent speaking, reading and writing. Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas. Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization. Multiple language abilities a plus, fluency in English required. PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, and bending) for extended periods of time. Ability to sit for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to travel via auto or airplane for long periods of time. Additional Details Closing: Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team. Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Job Description VCU Medical Center currently requires the following upon hire: National & local criminal background search with social security number trace (Paid by Panera Bread) 9-panel Drug Screen Vaccinations: Covid-19, Flu PANERA CAFE TEAM MANAGER OVERNIGHT Manager Want to work in a place where you can learn, laugh, be supported, be yourself, reach your goals and help others do the same? If so, then Panera is for you. We do everything possible to earn your trust and help you succeed every day, in every way. Come join the fun! Panera Perks: Competitive pay Eligible for a quarterly bonus Free Meals on shifts Career Growth Opportunities Paid vacation & holidays for full-time team members Medical, dental, vision, life insurance & 401(k) with match available Are you friendly, motivated, and hard-working? Up for a challenge? Ready to grow? If so, you ll thrive on our team. Our Team Managers make every shift shine. As a Team Manager at Panera, you are key to the success of your bakery-cafe. You handle a wide range of responsibilities, all to ensure that both customers and associates have a great experience. Our Team Managers ensure that every shift is a great one by developing our people, managing team performance, and building the warm, inclusive, authentic Panera team culture. As part of your bakery-cafe s management team, you report directly to the General Manager or Operating Partner. Each Team Manager oversees a different part of the bakery-cafe, from food cost management to drive-thru, delivery, or catering operations. As a Team Manager at Panera, your responsibilities include but are not limited to: Build our culture of Warmth, Belonging, Growth, and Trust. Be an ambassador of our Guiding Values and Behaviors: Warmth for guests: Making people smile Bold thoughts, brave actions: Learning, growing, and taking risks Own it: Finding solutions and taking initiative Win together: Working (and winning) as a team Inspire and celebrate: Having fun and celebrating success Rooted in respect: Seeing the best in others Ensure extraordinary guest experiences. Make sure every customer is delighted by the quality of our food, service, staff, and safety measures. Build engaging relationships that lead to long-term, loyal customers. Help your bakery-cafe grow and succeed. Coach and motivate your team to exceed your bakery-cafe's goals for sales, speed of service, order accuracy, and cafe health. Train your team on food safety standards and ensure they are maintained. Lead, manage, and develop your associates. Hire and onboard new associates and provide ongoing training and development, including constructive feedback, as needed. Keep your team energized and engaged. Recognize and celebrate individual and team achievements. This opportunity is for you if: You are warm, inclusive, trustworthy, and able to develop people. You like the hustle and bustle of the hospitality industry. You want to lead a fun, energized team that works hard and laughs often. You can work flexible hours, including nights and weekends. You re committed to, and experienced with, health and food safety. You want to have a positive impact on your customers and community. You meet these requirements: Proven ability to direct, motivate, coach, and develop others in a fast-paced environment Demonstrated ability to run great shifts 1+ year(s) of restaurant management experience preferred ServSafe certification (or able to pass) At least 18 years of age Must submit to a background check Growth opportunities at Panera: A Path to Success: Most of our retail managers started as hourly associates. If your goal is Assistant General Manager or General Manager, we ll help you get there. Skills and Training: Every day at Panera we help build your skills and prepare you for a strong career whatever your goals may be. Nationwide Opportunities: We open about 100 new cafes each year so you'll have plenty of chances to grow with us. Around here, every day starts with a fresh batch of bread and a thousand possibilities. Get ready to rise. Equal Opportunity Employer and Affirmative-Action Employer Additional Description :
May 20, 2024
Full time
Job Description VCU Medical Center currently requires the following upon hire: National & local criminal background search with social security number trace (Paid by Panera Bread) 9-panel Drug Screen Vaccinations: Covid-19, Flu PANERA CAFE TEAM MANAGER OVERNIGHT Manager Want to work in a place where you can learn, laugh, be supported, be yourself, reach your goals and help others do the same? If so, then Panera is for you. We do everything possible to earn your trust and help you succeed every day, in every way. Come join the fun! Panera Perks: Competitive pay Eligible for a quarterly bonus Free Meals on shifts Career Growth Opportunities Paid vacation & holidays for full-time team members Medical, dental, vision, life insurance & 401(k) with match available Are you friendly, motivated, and hard-working? Up for a challenge? Ready to grow? If so, you ll thrive on our team. Our Team Managers make every shift shine. As a Team Manager at Panera, you are key to the success of your bakery-cafe. You handle a wide range of responsibilities, all to ensure that both customers and associates have a great experience. Our Team Managers ensure that every shift is a great one by developing our people, managing team performance, and building the warm, inclusive, authentic Panera team culture. As part of your bakery-cafe s management team, you report directly to the General Manager or Operating Partner. Each Team Manager oversees a different part of the bakery-cafe, from food cost management to drive-thru, delivery, or catering operations. As a Team Manager at Panera, your responsibilities include but are not limited to: Build our culture of Warmth, Belonging, Growth, and Trust. Be an ambassador of our Guiding Values and Behaviors: Warmth for guests: Making people smile Bold thoughts, brave actions: Learning, growing, and taking risks Own it: Finding solutions and taking initiative Win together: Working (and winning) as a team Inspire and celebrate: Having fun and celebrating success Rooted in respect: Seeing the best in others Ensure extraordinary guest experiences. Make sure every customer is delighted by the quality of our food, service, staff, and safety measures. Build engaging relationships that lead to long-term, loyal customers. Help your bakery-cafe grow and succeed. Coach and motivate your team to exceed your bakery-cafe's goals for sales, speed of service, order accuracy, and cafe health. Train your team on food safety standards and ensure they are maintained. Lead, manage, and develop your associates. Hire and onboard new associates and provide ongoing training and development, including constructive feedback, as needed. Keep your team energized and engaged. Recognize and celebrate individual and team achievements. This opportunity is for you if: You are warm, inclusive, trustworthy, and able to develop people. You like the hustle and bustle of the hospitality industry. You want to lead a fun, energized team that works hard and laughs often. You can work flexible hours, including nights and weekends. You re committed to, and experienced with, health and food safety. You want to have a positive impact on your customers and community. You meet these requirements: Proven ability to direct, motivate, coach, and develop others in a fast-paced environment Demonstrated ability to run great shifts 1+ year(s) of restaurant management experience preferred ServSafe certification (or able to pass) At least 18 years of age Must submit to a background check Growth opportunities at Panera: A Path to Success: Most of our retail managers started as hourly associates. If your goal is Assistant General Manager or General Manager, we ll help you get there. Skills and Training: Every day at Panera we help build your skills and prepare you for a strong career whatever your goals may be. Nationwide Opportunities: We open about 100 new cafes each year so you'll have plenty of chances to grow with us. Around here, every day starts with a fresh batch of bread and a thousand possibilities. Get ready to rise. Equal Opportunity Employer and Affirmative-Action Employer Additional Description :
Company: US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Zip Code: 78132 Minimum Level of Education: Associate's Degree Minimum Years of Experience: 5 Years Employment Type: Full Time Travel Percentage: Up to 50% COMPENSATION INFORMATION: The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors JOB SUMMARY The Manager, Food Safety Program (Food Safety Program Manager (FSPM is responsible for providing proactive leadership and instruction in Food Safety within the Operating Site. This position drives the corporate Global Support Center (GSC) food safety strategy at the local level to mitigate food safety risk through implementation of the field level risk-based food safety preventive controls program for the Distribution segment at 1-4 Sysco Operating Site(s). Sites are assigned to FSPMs based on risk and complexity. The Manager, Food Safety Program (Food Safety Program Manager) oversees the implementation of the requirements, policies, procedures (SOPs), programs and training components of the food safety system. This position also serves as the lead for product recall execution and internal communications, regulatory inspections completed by local, state/provincial, and/or federal regulatory agencies, Global Food Safety Initiative and Customer 2nd or 3rd party audits, food defense and for interaction with customers on issues related to food safety. The Manager, Food Safety Program (Food Safety Program Manager) oversees the implementation of the requirements, policies, procedures, programs, and training components of the food safety system. This position is also responsible for supporting tracking and communicating the Food Safety Key Performance Indicators (KPIs) and working with multiple Operating Site stakeholders to seek continuous improvement in KPIs. This role frequently partners with stakeholders at the site(s) (1-4 locations), region and market levels including the Region President and leaders from Operations, Environmental Health & Safety (EHS), Merchandising, Finance (Compliance), Sales, and HR functions to provide food safety leadership and subject matter expertise. The Manager, Food Safety Program (Food Safety Program Manager) reports directly to a GSC Field Director, Food Safety and has dotted line reporting to the OpSite Regional President. RESPONSIBILITIES Execute all GSC food safety related strategies, policies, and procedures; maintain open communication with all related departments to address the identification of food safety hazards and process improvement opportunities. Develop, receive approval, and implement non-standard Food Safety SOPs as dictated to comply with specific local, state, or provincial regulations. Provides data to support reporting on Operating Site Food Safety compliance and overall performance against food safety KPIs. Ensure compliance with applicable food safety regulatory requirements (Federal, State/Provincial and, Local) including US FDA Seafood HACCP, FSMA Preventive Controls for Human Foods, FSVP, 204 Traceability Rule, USDA National Organic Regulations, CFIA Safe Foods for Canadian Regulations, and State regulations such as California Prop 12. Lead execution of the Food Safety Preventive Controls Program at assigned sites (1-4), inclusive of HACCP (Hazard Analysis and Critical Control Points) plan, pre-requisite programs, Food Safety Policies, and specific SOPs. Completes verification activities associated with all Preventive Controls programs. Conducts food safety observations of colleagues with "Key Roles" performing food safety activities (Receivers, Selectors, Forklift Operators, Loaders, Delivery Partners, Will-Call, and Sanitation and others as necessary. Provides coaching for improvement or positive feedback to reinforce effective behaviors and actions. Manages and leads Sysco's participation in Global Food Safety Initiative (GFSI), audits by BRC, independent third parties, customers, and Sysco's internal audit process, analyze results, determine root cause, and gather corrective action plans for audit non-conformance(s). Reviews results with Field Food Safety Director. Acts as the site's primary contact during Food Safety regulatory authority inspections by local, state/provincial, or federal agencies. Defends Sysco's preventive food safety controls plan to regulators to support compliance with applicable regulations. Working with site functional leaders, the FSPM promptly responds to any non-compliances with documented corrections, corrective actions, and preventive measures. Escalates issues to GSC FSQA Field Director and Regulatory & Technical Services team for support. Complete and maintain documentation/verification requirements per Sysco policies, procedures, and regulatory requirements (ex. FSMA). Trains and ensures execution of verification tasks at sites by qualified individuals when FSPM is working at another site(s). Uses the OpenText document control system to collect, maintain, and update GSC standard operating procedures, policies, and templates for all Food Safety related records used by Operating Site colleagues. Collaborate with GSC Field Director, Food Safety to complete annual Food Safety Program reassessments; communicate and implement required changes with Operating Site stakeholders and others as necessary. Follow-up promptly and thoroughly on food safety complaints from customers. Effectively communicate resolutions to internal and external stakeholders as needed by serving as the Food Safety customer lead at the Operating Site for product complaints with potential for food safety issues and to support the Claims Process with Sysco's 3rd party claims administrator. Frequently interacts with other functions (Sales, Merchandising, Operations to collect data for Sysco's legal team during claims issues to ensure relevant purchase and sales records are provided. Maintains effective working relationships with regulatory authorities, industry trade groups, suppliers, owned companies, internal stakeholders, and customers. Oversees the product recall process to ensure timely communication and execution of product recalls and completion of related documentation. Completes vulnerability assessment and develops mitigations for the Food Defense Program to ensure requirements are carried out in a timely, accurate manner to decrease risk of Intentional Adulteration. Completes or assures completion of the Regulatory Visit Report and documents corrective and preventive action plans for non-conformances identified in Local, State/Provincial, Federal regulatory inspections. Leads implementation of the site level food safety culture program including food safety awareness and culture assessment activities (i.e., culture survey) and corresponding action plans for improvement. Delivers and assures food safety training is tracked within the specified GSC online training platform for all OpSite Key Role colleagues and supervisors with direct Food Safety program responsibilities. Assures all colleagues with food safety touch points as described in the SOPs are trained during on-boarding and receive refresher training as dictated by GSC FSQA. Supports Academy training for Delivery Partners, Selectors and Supervisors as directed by GSC FSQA including delivery of training and/or verification observations of training by Qualified Trainers. Oversees the execution of the site level Sanitation Program, including training for internal colleagues and/or 3rd party provider employees, maintaining the facility cleanliness and sanitation standards. Routinely measures operational sanitation program compliance to ensure food is received, stored, handled, and transported in a food safe condition to customers and their patrons. Verifies the Food Safety capabilities, Food Safe conditions, and execution of food safety procedures of any potential third-party warehouses, third party carriers, or suppliers of services (ex. Sanitation) that are intended to be used by the site. Routinely audits ongoing food safe conditions as well as operational food safety practices of all approved over-flow food storage warehouses. Leads implementation of the site level integrated Pest Management Program, reviews records and reports from Pest Control Operator, completes site level inspections and liaises with applicable stakeholders at GSC FSQA, Operations, Fleet & Facilities to immediately respond to pest issues which could lead to food safety risk. Routinely audits food safety practices (internal audits, cross dock and shuttle yard facility audits, delivery inspections, to objectively evaluate performance and provide feedback to other personnel as necessary to ensure compliance with Preventive Controls Program and any Regulatory requirements (federal, state/provincial, and local). Facilitates requests from national and/or local customers for information supporting compliance with Sysco, Regulatory, or Customer requirements such as questionnaires, surveys, COI, HHA, provision of BRC Food Safety Certificates, food safety audits for suppliers, and shelf-life data, etc. Complete and maintain documentation/verification requirements per Sysco policies, procedures, and regulatory requirements (ex. FSMA). Trains and ensures execution of verification tasks at sites by qualified individuals when FSPM is working at another site(s). Uses the OpenText document control system to collect, maintain . click apply for full job details
May 16, 2024
Full time
Company: US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Zip Code: 78132 Minimum Level of Education: Associate's Degree Minimum Years of Experience: 5 Years Employment Type: Full Time Travel Percentage: Up to 50% COMPENSATION INFORMATION: The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors JOB SUMMARY The Manager, Food Safety Program (Food Safety Program Manager (FSPM is responsible for providing proactive leadership and instruction in Food Safety within the Operating Site. This position drives the corporate Global Support Center (GSC) food safety strategy at the local level to mitigate food safety risk through implementation of the field level risk-based food safety preventive controls program for the Distribution segment at 1-4 Sysco Operating Site(s). Sites are assigned to FSPMs based on risk and complexity. The Manager, Food Safety Program (Food Safety Program Manager) oversees the implementation of the requirements, policies, procedures (SOPs), programs and training components of the food safety system. This position also serves as the lead for product recall execution and internal communications, regulatory inspections completed by local, state/provincial, and/or federal regulatory agencies, Global Food Safety Initiative and Customer 2nd or 3rd party audits, food defense and for interaction with customers on issues related to food safety. The Manager, Food Safety Program (Food Safety Program Manager) oversees the implementation of the requirements, policies, procedures, programs, and training components of the food safety system. This position is also responsible for supporting tracking and communicating the Food Safety Key Performance Indicators (KPIs) and working with multiple Operating Site stakeholders to seek continuous improvement in KPIs. This role frequently partners with stakeholders at the site(s) (1-4 locations), region and market levels including the Region President and leaders from Operations, Environmental Health & Safety (EHS), Merchandising, Finance (Compliance), Sales, and HR functions to provide food safety leadership and subject matter expertise. The Manager, Food Safety Program (Food Safety Program Manager) reports directly to a GSC Field Director, Food Safety and has dotted line reporting to the OpSite Regional President. RESPONSIBILITIES Execute all GSC food safety related strategies, policies, and procedures; maintain open communication with all related departments to address the identification of food safety hazards and process improvement opportunities. Develop, receive approval, and implement non-standard Food Safety SOPs as dictated to comply with specific local, state, or provincial regulations. Provides data to support reporting on Operating Site Food Safety compliance and overall performance against food safety KPIs. Ensure compliance with applicable food safety regulatory requirements (Federal, State/Provincial and, Local) including US FDA Seafood HACCP, FSMA Preventive Controls for Human Foods, FSVP, 204 Traceability Rule, USDA National Organic Regulations, CFIA Safe Foods for Canadian Regulations, and State regulations such as California Prop 12. Lead execution of the Food Safety Preventive Controls Program at assigned sites (1-4), inclusive of HACCP (Hazard Analysis and Critical Control Points) plan, pre-requisite programs, Food Safety Policies, and specific SOPs. Completes verification activities associated with all Preventive Controls programs. Conducts food safety observations of colleagues with "Key Roles" performing food safety activities (Receivers, Selectors, Forklift Operators, Loaders, Delivery Partners, Will-Call, and Sanitation and others as necessary. Provides coaching for improvement or positive feedback to reinforce effective behaviors and actions. Manages and leads Sysco's participation in Global Food Safety Initiative (GFSI), audits by BRC, independent third parties, customers, and Sysco's internal audit process, analyze results, determine root cause, and gather corrective action plans for audit non-conformance(s). Reviews results with Field Food Safety Director. Acts as the site's primary contact during Food Safety regulatory authority inspections by local, state/provincial, or federal agencies. Defends Sysco's preventive food safety controls plan to regulators to support compliance with applicable regulations. Working with site functional leaders, the FSPM promptly responds to any non-compliances with documented corrections, corrective actions, and preventive measures. Escalates issues to GSC FSQA Field Director and Regulatory & Technical Services team for support. Complete and maintain documentation/verification requirements per Sysco policies, procedures, and regulatory requirements (ex. FSMA). Trains and ensures execution of verification tasks at sites by qualified individuals when FSPM is working at another site(s). Uses the OpenText document control system to collect, maintain, and update GSC standard operating procedures, policies, and templates for all Food Safety related records used by Operating Site colleagues. Collaborate with GSC Field Director, Food Safety to complete annual Food Safety Program reassessments; communicate and implement required changes with Operating Site stakeholders and others as necessary. Follow-up promptly and thoroughly on food safety complaints from customers. Effectively communicate resolutions to internal and external stakeholders as needed by serving as the Food Safety customer lead at the Operating Site for product complaints with potential for food safety issues and to support the Claims Process with Sysco's 3rd party claims administrator. Frequently interacts with other functions (Sales, Merchandising, Operations to collect data for Sysco's legal team during claims issues to ensure relevant purchase and sales records are provided. Maintains effective working relationships with regulatory authorities, industry trade groups, suppliers, owned companies, internal stakeholders, and customers. Oversees the product recall process to ensure timely communication and execution of product recalls and completion of related documentation. Completes vulnerability assessment and develops mitigations for the Food Defense Program to ensure requirements are carried out in a timely, accurate manner to decrease risk of Intentional Adulteration. Completes or assures completion of the Regulatory Visit Report and documents corrective and preventive action plans for non-conformances identified in Local, State/Provincial, Federal regulatory inspections. Leads implementation of the site level food safety culture program including food safety awareness and culture assessment activities (i.e., culture survey) and corresponding action plans for improvement. Delivers and assures food safety training is tracked within the specified GSC online training platform for all OpSite Key Role colleagues and supervisors with direct Food Safety program responsibilities. Assures all colleagues with food safety touch points as described in the SOPs are trained during on-boarding and receive refresher training as dictated by GSC FSQA. Supports Academy training for Delivery Partners, Selectors and Supervisors as directed by GSC FSQA including delivery of training and/or verification observations of training by Qualified Trainers. Oversees the execution of the site level Sanitation Program, including training for internal colleagues and/or 3rd party provider employees, maintaining the facility cleanliness and sanitation standards. Routinely measures operational sanitation program compliance to ensure food is received, stored, handled, and transported in a food safe condition to customers and their patrons. Verifies the Food Safety capabilities, Food Safe conditions, and execution of food safety procedures of any potential third-party warehouses, third party carriers, or suppliers of services (ex. Sanitation) that are intended to be used by the site. Routinely audits ongoing food safe conditions as well as operational food safety practices of all approved over-flow food storage warehouses. Leads implementation of the site level integrated Pest Management Program, reviews records and reports from Pest Control Operator, completes site level inspections and liaises with applicable stakeholders at GSC FSQA, Operations, Fleet & Facilities to immediately respond to pest issues which could lead to food safety risk. Routinely audits food safety practices (internal audits, cross dock and shuttle yard facility audits, delivery inspections, to objectively evaluate performance and provide feedback to other personnel as necessary to ensure compliance with Preventive Controls Program and any Regulatory requirements (federal, state/provincial, and local). Facilitates requests from national and/or local customers for information supporting compliance with Sysco, Regulatory, or Customer requirements such as questionnaires, surveys, COI, HHA, provision of BRC Food Safety Certificates, food safety audits for suppliers, and shelf-life data, etc. Complete and maintain documentation/verification requirements per Sysco policies, procedures, and regulatory requirements (ex. FSMA). Trains and ensures execution of verification tasks at sites by qualified individuals when FSPM is working at another site(s). Uses the OpenText document control system to collect, maintain . click apply for full job details
$17.50-$23.00 DOE POSITION SUMMARY The Cook prepares food in accordance with menus, diet specifications, resident preference, and sanitary practices under the supervision of the Food and Nutrition Services Manager or Dining Services Manager. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Prepares, cooks, and serves food in accordance with the menu and food and nutrition standards, including presentation, taste, and texture. Samples food for quality assurance prior to service. 2. Ensures foods are cooked and held at the appropriate temperatures. Records food temperatures throughout the cooking and holding process. 3. Partners with supervisor to review menus and record necessary substitutions. 4. Ensures that food supplies are available and prepared as needed for upcoming meals. Notifies supervisor of needed supplies. 5. Maintains a clean and safe work area, cleaning spills and assisting in daily or scheduled cleaning. 6. Ensures proper storage, rotation, preparation, and labeling of food in accordance with Federal, State, and local guidelines and Prestige policy. Discards outdated food. 7. Partners with dietary staff to ensure equipment is working properly and at the appropriate temperature. Records temperature of equipment throughout shift as needed. Reports faulty equipment immediately. 8. Follows facility fire safety, infection control, and hazardous chemical practices and promptly reports any unsafe conditions. 9. Assists in planning and preparing food services for special meals, events, and parties as needed. 10. Assists in storing incoming food and supplies as assigned. 11. Attends and participates in training, in-services, and staff meetings. 12. Performs other duties as assigned. COMPANY WIDE RESPONSIBILITIES 1. Demonstrates Core Values of Respect, Integrity, Commitment, and Trust. 2. Supports a dignified and caring atmosphere with residents, residents' families, visitors, and staff. 3. Protects privacy and confidentiality of information pertaining to residents, team members, the department/center/community, and company information and records. 4. Maintains a safe and secure working environment and practices safe working habits. QUALIFICATIONS AND EXPERIENCE A minimum of one year experience cooking in a restaurant or the dietary department of a hospital or similar environment. General kitchen/dietary experience may be considered in lieu of direct cooking experience. Must have required State certification or food service license. EDUCATION High School Diploma, GED, or equivalent knowledge and skills obtained through a combination of education, training, and experience. EOE/M/F/VETS/DISABLED - At Prestige, it is our promise to personally touch lives every day. It is a philosophy of caring based on our core values of integrity, trust, commitment, and respect, that are at the center of all that we do. We are committed to a diverse and inclusive workforce that represents all of us, coming from different experiences, cultures, backgrounds, and viewpoints. Inclusion is the way we treat one another and how we celebrate what makes us different. Prestige is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Information About Prestige Senior Living at Hearthstone Located at 802 East Mountain View Ave. in Ellensburg, Washington, Prestige Senior Living at Hearthstone has 49 apartments of assisted living, as well as 41 units of independent living apartments. If you are looking for the highest quality of healthcare communities or care centers, you won't find anyone better in the local area. Hearthstone is known only for their high performance locally (we won "Best of Kittitas Valley" in 2019 and 2020) and also enjoyed a deficiency-free survey in 2019, a designation that is quite challenging to obtain, but also shows strong commitment to health care excellence. Also, we were one of only a small handful of care centers and communities in the entire state of Washington to achieve the American Health Care Association's "Bronze" quality care awards. We were the first assisted living in Kittitas County, and the only one to offer independent living. While our community isn't the newest community in the area, you would enjoy a strong family-like culture where everyone is known by first name, and a work environment that is homey, far from sterile or uptight. Here, you can bring your whole self to work to love and serve our seniors. There is a true team-like aura at Prestige Senior Living at Hearthstone, where we laugh and get to do what we love every day. If working in a home-like setting, with a strong team atmosphere, and with a national award-winning employer that has a great promote-from-within culture, then Prestige Senior Living at Hearthstone is the place for you. Who Is Prestige Care? Prestige Care is a family of over 75 skilled nursing + post-acute care centers, as well as assisted living and memory care communities in 8 Western states. We are an organization of over 5,000 team members who serve thousands of residents, where we have the privilege of personally touching their lives every day. We have four core values of integrity, trust, commitment, and respect that guide everything that we do. With a strong commitment to career development and advancement, Prestige Care is a employer that can help you achieve your career goals and objectives. With a healthcare career at Prestige Care, you will enjoy a collaborative, team-oriented environment where your work truly matters at the end of every day. Summary of Benefits: Full-time team members are eligible for Prestige's comprehensive benefit package including choice of medical plans, HSA/FSA accounts, dental and vision insurance, and company paid life and AD&D insurance. All team members are eligible to participate in the company's retirement plans with a company match for those who meet the hours and service requirements. Additional benefits include Employee Assistance Program and Education Reimbursement program. PTO: Full-time and Part-Time (over 20 hours/week) accrue PTO at rate of 0.034/hour during their first year.
May 16, 2024
Full time
$17.50-$23.00 DOE POSITION SUMMARY The Cook prepares food in accordance with menus, diet specifications, resident preference, and sanitary practices under the supervision of the Food and Nutrition Services Manager or Dining Services Manager. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Prepares, cooks, and serves food in accordance with the menu and food and nutrition standards, including presentation, taste, and texture. Samples food for quality assurance prior to service. 2. Ensures foods are cooked and held at the appropriate temperatures. Records food temperatures throughout the cooking and holding process. 3. Partners with supervisor to review menus and record necessary substitutions. 4. Ensures that food supplies are available and prepared as needed for upcoming meals. Notifies supervisor of needed supplies. 5. Maintains a clean and safe work area, cleaning spills and assisting in daily or scheduled cleaning. 6. Ensures proper storage, rotation, preparation, and labeling of food in accordance with Federal, State, and local guidelines and Prestige policy. Discards outdated food. 7. Partners with dietary staff to ensure equipment is working properly and at the appropriate temperature. Records temperature of equipment throughout shift as needed. Reports faulty equipment immediately. 8. Follows facility fire safety, infection control, and hazardous chemical practices and promptly reports any unsafe conditions. 9. Assists in planning and preparing food services for special meals, events, and parties as needed. 10. Assists in storing incoming food and supplies as assigned. 11. Attends and participates in training, in-services, and staff meetings. 12. Performs other duties as assigned. COMPANY WIDE RESPONSIBILITIES 1. Demonstrates Core Values of Respect, Integrity, Commitment, and Trust. 2. Supports a dignified and caring atmosphere with residents, residents' families, visitors, and staff. 3. Protects privacy and confidentiality of information pertaining to residents, team members, the department/center/community, and company information and records. 4. Maintains a safe and secure working environment and practices safe working habits. QUALIFICATIONS AND EXPERIENCE A minimum of one year experience cooking in a restaurant or the dietary department of a hospital or similar environment. General kitchen/dietary experience may be considered in lieu of direct cooking experience. Must have required State certification or food service license. EDUCATION High School Diploma, GED, or equivalent knowledge and skills obtained through a combination of education, training, and experience. EOE/M/F/VETS/DISABLED - At Prestige, it is our promise to personally touch lives every day. It is a philosophy of caring based on our core values of integrity, trust, commitment, and respect, that are at the center of all that we do. We are committed to a diverse and inclusive workforce that represents all of us, coming from different experiences, cultures, backgrounds, and viewpoints. Inclusion is the way we treat one another and how we celebrate what makes us different. Prestige is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Information About Prestige Senior Living at Hearthstone Located at 802 East Mountain View Ave. in Ellensburg, Washington, Prestige Senior Living at Hearthstone has 49 apartments of assisted living, as well as 41 units of independent living apartments. If you are looking for the highest quality of healthcare communities or care centers, you won't find anyone better in the local area. Hearthstone is known only for their high performance locally (we won "Best of Kittitas Valley" in 2019 and 2020) and also enjoyed a deficiency-free survey in 2019, a designation that is quite challenging to obtain, but also shows strong commitment to health care excellence. Also, we were one of only a small handful of care centers and communities in the entire state of Washington to achieve the American Health Care Association's "Bronze" quality care awards. We were the first assisted living in Kittitas County, and the only one to offer independent living. While our community isn't the newest community in the area, you would enjoy a strong family-like culture where everyone is known by first name, and a work environment that is homey, far from sterile or uptight. Here, you can bring your whole self to work to love and serve our seniors. There is a true team-like aura at Prestige Senior Living at Hearthstone, where we laugh and get to do what we love every day. If working in a home-like setting, with a strong team atmosphere, and with a national award-winning employer that has a great promote-from-within culture, then Prestige Senior Living at Hearthstone is the place for you. Who Is Prestige Care? Prestige Care is a family of over 75 skilled nursing + post-acute care centers, as well as assisted living and memory care communities in 8 Western states. We are an organization of over 5,000 team members who serve thousands of residents, where we have the privilege of personally touching their lives every day. We have four core values of integrity, trust, commitment, and respect that guide everything that we do. With a strong commitment to career development and advancement, Prestige Care is a employer that can help you achieve your career goals and objectives. With a healthcare career at Prestige Care, you will enjoy a collaborative, team-oriented environment where your work truly matters at the end of every day. Summary of Benefits: Full-time team members are eligible for Prestige's comprehensive benefit package including choice of medical plans, HSA/FSA accounts, dental and vision insurance, and company paid life and AD&D insurance. All team members are eligible to participate in the company's retirement plans with a company match for those who meet the hours and service requirements. Additional benefits include Employee Assistance Program and Education Reimbursement program. PTO: Full-time and Part-Time (over 20 hours/week) accrue PTO at rate of 0.034/hour during their first year.
At Prestige, we offer a dynamic and collaborative environment where you will not only make a difference in the lives of others every day; you have the opportunity to grow professionally, learn new skills and advance your career. Benefits Suite: Medical, Dental and Vision coverage HSA/FSA Accounts Employer Paid Group Life and AD&D insurance 401(k) plan with w/Company Match Paid Vacation, sick days and holidays Commitment to career development: Mentorship, Continuing Education, and Professional Development Programs, Nursing Assistant Classes Scholarship/Tuition Reimbursement Program Flexible scheduling Employee Discounts: Cell Service, Theme Parks and much more! Benefit options may vary depending on community. POSITION SUMMARY The Cook prepares food in accordance with menus, diet specifications, resident preference, and sanitary practices under the supervision of the Food and Nutrition Services Manager or Dining Services Manager. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Prepares, cooks, and serves food in accordance with the menu and food and nutrition standards, including presentation, taste, and texture. Samples food for quality assurance prior to service. 2. Ensures foods are cooked and held at the appropriate temperatures. Records food temperatures throughout the cooking and holding process. 3. Partners with supervisor to review menus and record necessary substitutions. 4. Ensures that food supplies are available and prepared as needed for upcoming meals. Notifies supervisor of needed supplies. 5. Maintains a clean and safe work area, cleaning spills and assisting in daily or scheduled cleaning. 6. Ensures proper storage, rotation, preparation, and labeling of food in accordance with Federal, State, and local guidelines and Prestige policy. Discards outdated food. 7. Partners with dietary staff to ensure equipment is working properly and at the appropriate temperature. Records temperature of equipment throughout shift as needed. Reports faulty equipment immediately. 8. Follows facility fire safety, infection control, and hazardous chemical practices and promptly reports any unsafe conditions. 9. Assists in planning and preparing food services for special meals, events, and parties as needed. 10. Assists in storing incoming food and supplies as assigned. 11. Attends and participates in training, in-services, and staff meetings. 12. Performs other duties as assigned. COMPANY WIDE RESPONSIBILITIES 1. Demonstrates Core Values of Respect, Integrity, Commitment, and Trust. 2. Supports a dignified and caring atmosphere with residents, residents' families, visitors, and staff. 3. Protects privacy and confidentiality of information pertaining to residents, team members, the department/center/community, and company information and records. 4. Maintains a safe and secure working environment and practices safe working habits. QUALIFICATIONS AND EXPERIENCE A minimum of one year experience cooking in a restaurant or the dietary department of a hospital or similar environment. General kitchen/dietary experience may be considered in lieu of direct cooking experience. Must have required State certification or food service license. EDUCATION High School Diploma, GED, or equivalent knowledge and skills obtained through a combination of education, training, and experience. EOE/M/F/VETS/DISABLED - At Prestige, it is our promise to personally touch lives every day. It is a philosophy of caring based on our core values of integrity, trust, commitment, and respect, that are at the center of all that we do. We are committed to a diverse and inclusive workforce that represents all of us, coming from different experiences, cultures, backgrounds, and viewpoints. Inclusion is the way we treat one another and how we celebrate what makes us different. Prestige is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Information About Prestige Senior Living - Bridgewood Located at 11700 NE Angelo Drive in Vancouver, WA, Prestige Senior Living - Bridgewood has 72 apartments of assisted living, as well as 52 units of independent living, with it being licensed for 124 total beds. If you are looking for the highest quality of healthcare communities or care centers, you won't find anyone better. Bridgewood has enjoyed a string of unbelievably high performance, including multiple recent deficiency-free surveys, multiple national quality care awards through the American Health Care Association/National Center for Assisted Living, and more. Additionally, Bridgewood has had multiple team members get promoted into regional/corporate-level roles, and is constantly featured on local media. Our community is beautiful, impeccably kept up and a truly safe and enjoyable place to spend your working days. The community really is a true family, focused on teamwork and collaboration. There is a strong commitment to a coaching and democratic leadership style at Bridgewood so team members are empowered to come to work, learn, and offer the bets in care. This is a culture of high performance and teamwork. All managers at the community are available and present at all times to support our team. By working at Bridgewood, you would be enjoying a strong coaching leadership style, a supportive environment, and one in which you are empowered to own your role, and joy opportunities for career advancement. If working in a home-like setting, with a strong team atmosphere, and with a national award-winning employer that has a great promote-from-within culture, then Prestige Senior Living - Bridgewood is the place for you. Who Is Prestige Care? Prestige Care is a family of over 75 skilled nursing + post-acute care centers, as well as assisted living and memory care communities in 8 Western states. We are an organization of over 5,000 team members who serve thousands of residents, where we have the privilege of personally touching their lives every day. We have four core values of integrity, trust, commitment, and respect that guide everything that we do. With a strong commitment to career development and advancement, Prestige Care is a employer that can help you achieve your career goals and objectives. With a healthcare career at Prestige Care, you will enjoy a collaborative, team-oriented environment where your work truly matters at the end of every day. Summary of Benefits Full-time team members are eligible for Prestige's comprehensive benefits package, including choice of medical plans, HSA/FSA accounts, dental and vision insurance, and company-paid life and AD&D insurance. All team members are eligible to participate in the company's retirement plans with a company match for those who meet the hours and service requirements. Additional benefits include Employee Assistance Program and Education Reimbursement program. Full-time and Part-Time (over 20 hours/week) accrue PTO at rate of 0 .034/ hour during their first year.
May 16, 2024
Full time
At Prestige, we offer a dynamic and collaborative environment where you will not only make a difference in the lives of others every day; you have the opportunity to grow professionally, learn new skills and advance your career. Benefits Suite: Medical, Dental and Vision coverage HSA/FSA Accounts Employer Paid Group Life and AD&D insurance 401(k) plan with w/Company Match Paid Vacation, sick days and holidays Commitment to career development: Mentorship, Continuing Education, and Professional Development Programs, Nursing Assistant Classes Scholarship/Tuition Reimbursement Program Flexible scheduling Employee Discounts: Cell Service, Theme Parks and much more! Benefit options may vary depending on community. POSITION SUMMARY The Cook prepares food in accordance with menus, diet specifications, resident preference, and sanitary practices under the supervision of the Food and Nutrition Services Manager or Dining Services Manager. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Prepares, cooks, and serves food in accordance with the menu and food and nutrition standards, including presentation, taste, and texture. Samples food for quality assurance prior to service. 2. Ensures foods are cooked and held at the appropriate temperatures. Records food temperatures throughout the cooking and holding process. 3. Partners with supervisor to review menus and record necessary substitutions. 4. Ensures that food supplies are available and prepared as needed for upcoming meals. Notifies supervisor of needed supplies. 5. Maintains a clean and safe work area, cleaning spills and assisting in daily or scheduled cleaning. 6. Ensures proper storage, rotation, preparation, and labeling of food in accordance with Federal, State, and local guidelines and Prestige policy. Discards outdated food. 7. Partners with dietary staff to ensure equipment is working properly and at the appropriate temperature. Records temperature of equipment throughout shift as needed. Reports faulty equipment immediately. 8. Follows facility fire safety, infection control, and hazardous chemical practices and promptly reports any unsafe conditions. 9. Assists in planning and preparing food services for special meals, events, and parties as needed. 10. Assists in storing incoming food and supplies as assigned. 11. Attends and participates in training, in-services, and staff meetings. 12. Performs other duties as assigned. COMPANY WIDE RESPONSIBILITIES 1. Demonstrates Core Values of Respect, Integrity, Commitment, and Trust. 2. Supports a dignified and caring atmosphere with residents, residents' families, visitors, and staff. 3. Protects privacy and confidentiality of information pertaining to residents, team members, the department/center/community, and company information and records. 4. Maintains a safe and secure working environment and practices safe working habits. QUALIFICATIONS AND EXPERIENCE A minimum of one year experience cooking in a restaurant or the dietary department of a hospital or similar environment. General kitchen/dietary experience may be considered in lieu of direct cooking experience. Must have required State certification or food service license. EDUCATION High School Diploma, GED, or equivalent knowledge and skills obtained through a combination of education, training, and experience. EOE/M/F/VETS/DISABLED - At Prestige, it is our promise to personally touch lives every day. It is a philosophy of caring based on our core values of integrity, trust, commitment, and respect, that are at the center of all that we do. We are committed to a diverse and inclusive workforce that represents all of us, coming from different experiences, cultures, backgrounds, and viewpoints. Inclusion is the way we treat one another and how we celebrate what makes us different. Prestige is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Information About Prestige Senior Living - Bridgewood Located at 11700 NE Angelo Drive in Vancouver, WA, Prestige Senior Living - Bridgewood has 72 apartments of assisted living, as well as 52 units of independent living, with it being licensed for 124 total beds. If you are looking for the highest quality of healthcare communities or care centers, you won't find anyone better. Bridgewood has enjoyed a string of unbelievably high performance, including multiple recent deficiency-free surveys, multiple national quality care awards through the American Health Care Association/National Center for Assisted Living, and more. Additionally, Bridgewood has had multiple team members get promoted into regional/corporate-level roles, and is constantly featured on local media. Our community is beautiful, impeccably kept up and a truly safe and enjoyable place to spend your working days. The community really is a true family, focused on teamwork and collaboration. There is a strong commitment to a coaching and democratic leadership style at Bridgewood so team members are empowered to come to work, learn, and offer the bets in care. This is a culture of high performance and teamwork. All managers at the community are available and present at all times to support our team. By working at Bridgewood, you would be enjoying a strong coaching leadership style, a supportive environment, and one in which you are empowered to own your role, and joy opportunities for career advancement. If working in a home-like setting, with a strong team atmosphere, and with a national award-winning employer that has a great promote-from-within culture, then Prestige Senior Living - Bridgewood is the place for you. Who Is Prestige Care? Prestige Care is a family of over 75 skilled nursing + post-acute care centers, as well as assisted living and memory care communities in 8 Western states. We are an organization of over 5,000 team members who serve thousands of residents, where we have the privilege of personally touching their lives every day. We have four core values of integrity, trust, commitment, and respect that guide everything that we do. With a strong commitment to career development and advancement, Prestige Care is a employer that can help you achieve your career goals and objectives. With a healthcare career at Prestige Care, you will enjoy a collaborative, team-oriented environment where your work truly matters at the end of every day. Summary of Benefits Full-time team members are eligible for Prestige's comprehensive benefits package, including choice of medical plans, HSA/FSA accounts, dental and vision insurance, and company-paid life and AD&D insurance. All team members are eligible to participate in the company's retirement plans with a company match for those who meet the hours and service requirements. Additional benefits include Employee Assistance Program and Education Reimbursement program. Full-time and Part-Time (over 20 hours/week) accrue PTO at rate of 0 .034/ hour during their first year.