The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: We're looking for talented Assistant Managers who are committed to providing a best-in-class guest experience, Team Member focused, and passionate about our Damn Good food and drinks. We want leaders who are motivated and thrive in a high-energy, high-volume restaurant. Our Assistant Managers (AM) can lead in both the Back of the House (BOH) and Front of the House (FOH). What you'll be doing: Assisting the Management Team in making sure the restaurant operates efficiently and effectively Going above and beyond to ensure a positive experience for our guests by solving guest issues, and opportunities, as they arise Supporting the Management Team in developing and leading initiatives that build sales, profitability, and store performance Overseeing cash handling responsibilities by ensuring secure safe handling Ensuring all reports, documentation, and other information required by support office departments are submitted in a timely and accurate manner Safeguarding food safety and sanitation standards while ensuring quality is maintained Maintaining a working knowledge of all recipes, products, and production procedures Assisting Kitchen Manager with purchasing food products, overseeing correct invoicing, storage, and sealing of food products to ensure quality and freshness at all times Maintaining an impressively clean restaurant Motivating and leading all Team Members in a way that supports our Torchy's Values QUE-SO here's what you'll need: 2+ years of restaurant management (including full service, fast food, or convenience) preferred Required state alcohol-server and Manager ServSafe certifications Ability to work a minimum of 35 hours per week and work flexible hours to manage and operate the restaurant effectively Open to varied work schedules and hours depending on business needs Competency of basic computer functions An understanding of training and development concepts Ability to foster teamwork Bilingual a plus Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member: Pay range (based on candidate experience) Period based Bonus eligibility Access to all benefits including medical, dental, and vision plus 401(k) Paid Time Off (PTO) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities. This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)
May 01, 2024
Full time
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: We're looking for talented Assistant Managers who are committed to providing a best-in-class guest experience, Team Member focused, and passionate about our Damn Good food and drinks. We want leaders who are motivated and thrive in a high-energy, high-volume restaurant. Our Assistant Managers (AM) can lead in both the Back of the House (BOH) and Front of the House (FOH). What you'll be doing: Assisting the Management Team in making sure the restaurant operates efficiently and effectively Going above and beyond to ensure a positive experience for our guests by solving guest issues, and opportunities, as they arise Supporting the Management Team in developing and leading initiatives that build sales, profitability, and store performance Overseeing cash handling responsibilities by ensuring secure safe handling Ensuring all reports, documentation, and other information required by support office departments are submitted in a timely and accurate manner Safeguarding food safety and sanitation standards while ensuring quality is maintained Maintaining a working knowledge of all recipes, products, and production procedures Assisting Kitchen Manager with purchasing food products, overseeing correct invoicing, storage, and sealing of food products to ensure quality and freshness at all times Maintaining an impressively clean restaurant Motivating and leading all Team Members in a way that supports our Torchy's Values QUE-SO here's what you'll need: 2+ years of restaurant management (including full service, fast food, or convenience) preferred Required state alcohol-server and Manager ServSafe certifications Ability to work a minimum of 35 hours per week and work flexible hours to manage and operate the restaurant effectively Open to varied work schedules and hours depending on business needs Competency of basic computer functions An understanding of training and development concepts Ability to foster teamwork Bilingual a plus Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member: Pay range (based on candidate experience) Period based Bonus eligibility Access to all benefits including medical, dental, and vision plus 401(k) Paid Time Off (PTO) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities. This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)
We are seeking a Restaurant General Manager to join our team! We are a fast casual concept looking for our new store opening within the Seattle market. If you are a people person and a go getter, please apply today 95-105k base with PTO, 20% bonus, and growth Restaurant General Manager Daily Activities Supervise and coordinate all culinary activities Oversee guest services and resolve issues Ensure a high quality of ingredients and food preparation Train and manage FOH and BOH personnel Create and adjust staff schedules to meet restaurant sales needs Adhere to all safety and sanitation regulations Restaurant General Manager Requirements Previous experience in the General Manager role for at least 4-5 years 4-5 Million in sales experience Strong leadership qualities Ability to thrive in a fast-paced environment Excellent written and communication skills Strong attention to detail
Apr 21, 2024
We are seeking a Restaurant General Manager to join our team! We are a fast casual concept looking for our new store opening within the Seattle market. If you are a people person and a go getter, please apply today 95-105k base with PTO, 20% bonus, and growth Restaurant General Manager Daily Activities Supervise and coordinate all culinary activities Oversee guest services and resolve issues Ensure a high quality of ingredients and food preparation Train and manage FOH and BOH personnel Create and adjust staff schedules to meet restaurant sales needs Adhere to all safety and sanitation regulations Restaurant General Manager Requirements Previous experience in the General Manager role for at least 4-5 years 4-5 Million in sales experience Strong leadership qualities Ability to thrive in a fast-paced environment Excellent written and communication skills Strong attention to detail
Food & Beverage Assistant Manager will ensure that employees provide phenomenal guest experiences resulting in lasting memories. They will lead, develop and coach a team of professional employees to enhance the level of service and meet standards. SUBSIDIZED STAFF ACCOMMODATIONS OFFERED FOR RELOCATING CANDIDATES - HEART OF BANFF NATIONAL PARK Food & Beverage Overview: Our mission is to make Food & Beverage the heart and soul of all of our hotels by creating a free standing food & beverage mentality in our hotels that is relevant, profitable and exciting; connecting us, our guests, and the community together. Candidates will be matched to one of the following Restaurants based upon experience: - Rundle Bar - Clubhouse & Snackbar - Waldhaus - All other venues as needed Assistant Manager will be trained in a specific venues to ensure efficient operations once at full capacity and with extended hours of operations for the Spring/Summer season. Successful candidate may be eligible for a full time position at the end of their contract based on current openings and business levels. What is in it for you: Subsidized staff accommodation provided on-site for full time status Duty meal in our newly renovated staff cafeteria Employee Travel Program Discounts on food & beverage/fitness centre/spa/golf Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor What you will be doing: Provide on-the-floor supervision and support to employees and coach and develop them to ensure standards are being maintained Be involved with ongoing menu/wine/cocktail development Have a good understanding of day-to-day expectations, tasks and operations as well as forethought to upcoming events Review guest comments, respond to any concerns in a timely and professional fashion Understand both the restaurant's and the hotel's financial goals to achieve superior long-term financial returns to our shareholders Handle guest concerns, reacting quickly and professionally Ensure that service essentials, steps of service and brand standards are being followed by the team Other duties as assigned Your experience and skills include: Must have 1 year previous experience as a Leader in Food & Beverage; preferably in a full service hotel or upscale restaurant Must have pro-serve certification and POS system experience Wine knowledge at or above WSET Level 2 an asset Diploma or Degree in Hospitality/Hotel Administration an asset A passion for food & wine Schedule flexibility, including early mornings, late nights, weekends, holidays Must be able to lift and carry up to 20+lbs and able to constantly stand and walk throughout shift Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY: For more information on working and living in Banff, please visit Job Type: Seasonal Contract length: 6 months Benefits: Company events Dental care Discounted or free food Extended health care Life insurance On-site gym On-site parking Vision care Wellness program Schedule: Day shift Night shift Work Location: In person Expected start date: 2024-05-21
May 02, 2024
Full time
Food & Beverage Assistant Manager will ensure that employees provide phenomenal guest experiences resulting in lasting memories. They will lead, develop and coach a team of professional employees to enhance the level of service and meet standards. SUBSIDIZED STAFF ACCOMMODATIONS OFFERED FOR RELOCATING CANDIDATES - HEART OF BANFF NATIONAL PARK Food & Beverage Overview: Our mission is to make Food & Beverage the heart and soul of all of our hotels by creating a free standing food & beverage mentality in our hotels that is relevant, profitable and exciting; connecting us, our guests, and the community together. Candidates will be matched to one of the following Restaurants based upon experience: - Rundle Bar - Clubhouse & Snackbar - Waldhaus - All other venues as needed Assistant Manager will be trained in a specific venues to ensure efficient operations once at full capacity and with extended hours of operations for the Spring/Summer season. Successful candidate may be eligible for a full time position at the end of their contract based on current openings and business levels. What is in it for you: Subsidized staff accommodation provided on-site for full time status Duty meal in our newly renovated staff cafeteria Employee Travel Program Discounts on food & beverage/fitness centre/spa/golf Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor What you will be doing: Provide on-the-floor supervision and support to employees and coach and develop them to ensure standards are being maintained Be involved with ongoing menu/wine/cocktail development Have a good understanding of day-to-day expectations, tasks and operations as well as forethought to upcoming events Review guest comments, respond to any concerns in a timely and professional fashion Understand both the restaurant's and the hotel's financial goals to achieve superior long-term financial returns to our shareholders Handle guest concerns, reacting quickly and professionally Ensure that service essentials, steps of service and brand standards are being followed by the team Other duties as assigned Your experience and skills include: Must have 1 year previous experience as a Leader in Food & Beverage; preferably in a full service hotel or upscale restaurant Must have pro-serve certification and POS system experience Wine knowledge at or above WSET Level 2 an asset Diploma or Degree in Hospitality/Hotel Administration an asset A passion for food & wine Schedule flexibility, including early mornings, late nights, weekends, holidays Must be able to lift and carry up to 20+lbs and able to constantly stand and walk throughout shift Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY: For more information on working and living in Banff, please visit Job Type: Seasonal Contract length: 6 months Benefits: Company events Dental care Discounted or free food Extended health care Life insurance On-site gym On-site parking Vision care Wellness program Schedule: Day shift Night shift Work Location: In person Expected start date: 2024-05-21
Food & Beverage Assistant Manager will ensure that employees provide phenomenal guest experiences resulting in lasting memories. They will lead, develop and coach a team of professional employees to enhance the level of service and meet standards. SUBSIDIZED STAFF ACCOMMODATIONS OFFERED FOR RELOCATING CANDIDATES - HEART OF BANFF NATIONAL PARK Food & Beverage Overview: Our mission is to make Food & Beverage the heart and soul of all of our hotels by creating a free standing food & beverage mentality in our hotels that is relevant, profitable and exciting; connecting us, our guests, and the community together. Candidates will be matched to one of the following Restaurants based upon experience: - Rundle Bar - Clubhouse & Snackbar - Waldhaus - All other venues as needed Assistant Manager will be trained in a specific venues to ensure efficient operations once at full capacity and with extended hours of operations for the Spring/Summer season. Successful candidate may be eligible for a full time position at the end of their contract based on current openings and business levels. What is in it for you: Subsidized staff accommodation provided on-site for full time status Duty meal in our newly renovated staff cafeteria Employee Travel Program Discounts on food & beverage/fitness centre/spa/golf Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor What you will be doing: Provide on-the-floor supervision and support to employees and coach and develop them to ensure standards are being maintained Be involved with ongoing menu/wine/cocktail development Have a good understanding of day-to-day expectations, tasks and operations as well as forethought to upcoming events Review guest comments, respond to any concerns in a timely and professional fashion Understand both the restaurant's and the hotel's financial goals to achieve superior long-term financial returns to our shareholders Handle guest concerns, reacting quickly and professionally Ensure that service essentials, steps of service and brand standards are being followed by the team Other duties as assigned Your experience and skills include: Must have 1 year previous experience as a Leader in Food & Beverage; preferably in a full service hotel or upscale restaurant Must have pro-serve certification and POS system experience Wine knowledge at or above WSET Level 2 an asset Diploma or Degree in Hospitality/Hotel Administration an asset A passion for food & wine Schedule flexibility, including early mornings, late nights, weekends, holidays Must be able to lift and carry up to 20+lbs and able to constantly stand and walk throughout shift Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY: For more information on working and living in Banff, please visit Job Type: Seasonal Contract length: 6 months Benefits: Company events Dental care Discounted or free food Extended health care Life insurance On-site gym On-site parking Vision care Wellness program Schedule: Day shift Night shift Work Location: In person Expected start date: 2024-05-21
May 02, 2024
Full time
Food & Beverage Assistant Manager will ensure that employees provide phenomenal guest experiences resulting in lasting memories. They will lead, develop and coach a team of professional employees to enhance the level of service and meet standards. SUBSIDIZED STAFF ACCOMMODATIONS OFFERED FOR RELOCATING CANDIDATES - HEART OF BANFF NATIONAL PARK Food & Beverage Overview: Our mission is to make Food & Beverage the heart and soul of all of our hotels by creating a free standing food & beverage mentality in our hotels that is relevant, profitable and exciting; connecting us, our guests, and the community together. Candidates will be matched to one of the following Restaurants based upon experience: - Rundle Bar - Clubhouse & Snackbar - Waldhaus - All other venues as needed Assistant Manager will be trained in a specific venues to ensure efficient operations once at full capacity and with extended hours of operations for the Spring/Summer season. Successful candidate may be eligible for a full time position at the end of their contract based on current openings and business levels. What is in it for you: Subsidized staff accommodation provided on-site for full time status Duty meal in our newly renovated staff cafeteria Employee Travel Program Discounts on food & beverage/fitness centre/spa/golf Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor What you will be doing: Provide on-the-floor supervision and support to employees and coach and develop them to ensure standards are being maintained Be involved with ongoing menu/wine/cocktail development Have a good understanding of day-to-day expectations, tasks and operations as well as forethought to upcoming events Review guest comments, respond to any concerns in a timely and professional fashion Understand both the restaurant's and the hotel's financial goals to achieve superior long-term financial returns to our shareholders Handle guest concerns, reacting quickly and professionally Ensure that service essentials, steps of service and brand standards are being followed by the team Other duties as assigned Your experience and skills include: Must have 1 year previous experience as a Leader in Food & Beverage; preferably in a full service hotel or upscale restaurant Must have pro-serve certification and POS system experience Wine knowledge at or above WSET Level 2 an asset Diploma or Degree in Hospitality/Hotel Administration an asset A passion for food & wine Schedule flexibility, including early mornings, late nights, weekends, holidays Must be able to lift and carry up to 20+lbs and able to constantly stand and walk throughout shift Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY: For more information on working and living in Banff, please visit Job Type: Seasonal Contract length: 6 months Benefits: Company events Dental care Discounted or free food Extended health care Life insurance On-site gym On-site parking Vision care Wellness program Schedule: Day shift Night shift Work Location: In person Expected start date: 2024-05-21
Description: We are seeking an efficient and flexible Restaurant Manager who will handle our high-volume, quick service restaurants This position will help oversee the hourly team and ensure each shift is run effectively with optimal operational excellence and genuine hospitality. Successful execution of duties include the following: participating in the hiring and development of people for advancement, inventory, ordering, building sales and increasing efficiency in day-to-day operations. Duties and Responsibilities may include: Effectively communicates with Guests, Chef team and Team Members. Participates in performance reviews and disciplinary coaching of hourly Team Members. Completes all opening and closing duties, to include: cash handling, inventory, and other daily reports. Welcomes Guests as they enter the restaurant and sets the stage for the hospitality experience. Prepares and assembles ingredients for recipes while complying with food safety standards. Thorough knowledge of setup, operation, breakdown and cleaning of all kitchen equipment, including proper handling of chemicals used for cleaning. Maintains a clean and sanitary work station during hours of operation. Sweeps/mops floors, cleans and maintains equipment and assists with maintaining all areas of the restaurant. Benefits Offered Complimentary Shiftly meals Free Parking Health Insurance Plans 401K eligibility after 1 year. . Requirements: 1-2+ years previous restaurant supervisory or management experience required. Strong knowledge of cooking standards, food preparation and recipe adherence. Must be computer literate and able to utilize Microsoft Office and general POS functions. Effectively communicates through verbal and interpersonal skills. Knowledge of principles and procedures for recruitment, selection and training. PIefb-9948
May 02, 2024
Full time
Description: We are seeking an efficient and flexible Restaurant Manager who will handle our high-volume, quick service restaurants This position will help oversee the hourly team and ensure each shift is run effectively with optimal operational excellence and genuine hospitality. Successful execution of duties include the following: participating in the hiring and development of people for advancement, inventory, ordering, building sales and increasing efficiency in day-to-day operations. Duties and Responsibilities may include: Effectively communicates with Guests, Chef team and Team Members. Participates in performance reviews and disciplinary coaching of hourly Team Members. Completes all opening and closing duties, to include: cash handling, inventory, and other daily reports. Welcomes Guests as they enter the restaurant and sets the stage for the hospitality experience. Prepares and assembles ingredients for recipes while complying with food safety standards. Thorough knowledge of setup, operation, breakdown and cleaning of all kitchen equipment, including proper handling of chemicals used for cleaning. Maintains a clean and sanitary work station during hours of operation. Sweeps/mops floors, cleans and maintains equipment and assists with maintaining all areas of the restaurant. Benefits Offered Complimentary Shiftly meals Free Parking Health Insurance Plans 401K eligibility after 1 year. . Requirements: 1-2+ years previous restaurant supervisory or management experience required. Strong knowledge of cooking standards, food preparation and recipe adherence. Must be computer literate and able to utilize Microsoft Office and general POS functions. Effectively communicates through verbal and interpersonal skills. Knowledge of principles and procedures for recruitment, selection and training. PIefb-9948
We are seeking a Restaurant General Manager to join our team! We are a fast casual concept looking for Managers for our existing and new store openings within the San Francisco City market. If you are a people person and a go getter, please apply today 85-100,000 with bonus, PTO, and excellent benefits Restaurant General Manager Daily Activities Supervise and coordinate all culinary activities Oversee guest services and resolve issues Ensure a high quality of ingredients and food preparation Train and manage FOH and BOH personnel Create and adjust staff schedules to meet restaurant sales needs Adhere to all safety and sanitation regulations Restaurant General Manager Requirements Previous experience in the General Manager role for at least 2 years 4-5 Million in sales experience Strong leadership qualities Ability to thrive in a fast-paced environment Excellent written and communication skills Strong attention to detail
May 01, 2024
We are seeking a Restaurant General Manager to join our team! We are a fast casual concept looking for Managers for our existing and new store openings within the San Francisco City market. If you are a people person and a go getter, please apply today 85-100,000 with bonus, PTO, and excellent benefits Restaurant General Manager Daily Activities Supervise and coordinate all culinary activities Oversee guest services and resolve issues Ensure a high quality of ingredients and food preparation Train and manage FOH and BOH personnel Create and adjust staff schedules to meet restaurant sales needs Adhere to all safety and sanitation regulations Restaurant General Manager Requirements Previous experience in the General Manager role for at least 2 years 4-5 Million in sales experience Strong leadership qualities Ability to thrive in a fast-paced environment Excellent written and communication skills Strong attention to detail
The Restaurant Manager ensures a consistent and best-in-class experience for all Members & Guest in our F&B outlets. They proactively and graciously find ways to embed hospitality in even the smallest daily details. We are looking for a Restaurant Manager to ensure all daily activities run smoothly and efficiently. The candidate should be familiar with restaurant operations and supervising restaurant staff performance to succeed in this role. You will be responsible for coordinating activities and helping people reach their full potential. The Restaurant Manager will be focused on ensuring excellent customer experience by being a leader and a problem solver. The ideal candidate will quickly be able to adapt to the brand, values, and culture of the company, evoking passion and excitement for the process in all involved while providing an upbeat and positive client and team experience. Because we are a small team, we all wear many hats and are happy to roll up our sleeves and lend a hand whenever needed. Can-do attitudes and respectful, inclusive outlooks are greatly valued and expected of all team members. This is a unique opportunity to join an outstanding culinary and service program. Be part of a curated group of influential, successful, and passionate professionals. About 154 Scott 154 Scott is a multifaceted destination that creates space for our everyday lives. Its raw minimalist architecture and pragmatic design set the tone for an environment to work, create, exercise, nourish, connect, and escape. 154 Scott is a private membership club where an inclusive spirit orients exclusive access. 30,000 sq. ft of facilities, comprised of workspaces, art studios, recording studios, conference rooms, private bars and a restaurant, a Wellness Spa & Gym, a pool, and a rooftop deck. A consciously cultivated community connecting people of different ages, backgrounds, professions, and identities. About WSA Building 161 Water Street, New York Operated and developed by Happier People Management, The Water Street Associates (WSA) Building is a modern workspace for the Fashion, Arts, Culture, and Technology industries. 700,000 sq. ft. of programming area, spread across 31 floors, will offer Health & Wellness, Dining, Retail, and the Arts intermixed with coworking spaces, offices, and a Members' community for a holistic experience. The WSA Building project will break down barriers between the public and the once-siloed office tower, expanding the cultural offerings of the neighborhood. Reports to: General Manager Direct Reports: FOH Staff Responsibilities Direct floor staff to ensure the fulfillment of Happier steps of service and hospitality standards Lead floor service, ensuring that it runs smoothly and that the team is working efficiently and effectively Facilitate communication between floor staff and kitchen Problem-solve guest incidents or complaints (service issues, spills, check disputes, etc.) Consistently helps create memorable experiences for our guests by personalizing service Recognize and engage with regulars and VIP guests to make them feel a part of the family Complete all administrative duties competently and as written within the time frame given Ensures that no members of staff are permitted to work if they are not suitably dressed or groomed Supports with hiring, scheduling, training, evaluating, and terminating employees Documents, investigates, escalates, and resolves all employee and guests incidents Ensures exceptional service standards are consistently met and that activities are carried out effectively Inspects dining room and storage areas to ensure compliance with health and safety regulations Estimates front-of-house food and beverage needs and supervises intake orders to ensure specifications Reviews financial information such as sales, inventory, and costs to monitor budget Meets with dining room and bar personnel to plan restaurant activities and special events, share information, etc. Performs other duties as required or assigned Communicates all product-related information and changes to all team members Support dining room staff by making sure the display is always aesthetically pleasing and accurately representing what is in stock Participates in the inventory of all items Completes end-of-shift notes and all other pertinent information Requirements Minimum 2+ years in upscale independent restaurant leadership roles preferred An innate understanding and demonstrated ability with high-touch and consistent customer service Individuals with diverse educational and training backgrounds Demonstrated strength in working alongside various backgrounds, skills, and professionals. Takes pride in the ability to talk to anybody; you can turn any "No" into a "Yes!" Highly entrepreneurial and able to adapt to changing priorities in a fast-paced environment; proven ability to execute in the face of competing priorities Flexible self-starter with attention to detail who can work in a fast-paced environment and support multiple projects at once Solid written and verbal communication skills Team player with an enthusiastic outlook and creative mind Must exhibit the ability to plan, prioritize and demonstrate exceptional follow-up skills Must be courteous, persuasive, client-focused, professional, and positive at all times Ability to prioritize and get things done in a rapidly changing environment Be available to work within opening hours, including weekends and holidays Ability to be a leader with a desire to educate and empower team members and create accountability standards Willing to learn new and exciting things PHYSICAL REQUIREMENTS Ability to work long hours as the business needed/ required Ability to maintain a flexible schedule Able to lift up to 35lbs as needed Able to stand for long periods of time as needed/required Benefits Team Benefits: Health Care Plan (Medical, Dental & Vision) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Free Food & Snacks Training & Development Team Member Referral Program - $250 for any referrals if your referral stays for 3 months, we are always looking for great candidates at fine dining places that have like-minded individuals. Please feel free to forward resumes.
May 01, 2024
Full time
The Restaurant Manager ensures a consistent and best-in-class experience for all Members & Guest in our F&B outlets. They proactively and graciously find ways to embed hospitality in even the smallest daily details. We are looking for a Restaurant Manager to ensure all daily activities run smoothly and efficiently. The candidate should be familiar with restaurant operations and supervising restaurant staff performance to succeed in this role. You will be responsible for coordinating activities and helping people reach their full potential. The Restaurant Manager will be focused on ensuring excellent customer experience by being a leader and a problem solver. The ideal candidate will quickly be able to adapt to the brand, values, and culture of the company, evoking passion and excitement for the process in all involved while providing an upbeat and positive client and team experience. Because we are a small team, we all wear many hats and are happy to roll up our sleeves and lend a hand whenever needed. Can-do attitudes and respectful, inclusive outlooks are greatly valued and expected of all team members. This is a unique opportunity to join an outstanding culinary and service program. Be part of a curated group of influential, successful, and passionate professionals. About 154 Scott 154 Scott is a multifaceted destination that creates space for our everyday lives. Its raw minimalist architecture and pragmatic design set the tone for an environment to work, create, exercise, nourish, connect, and escape. 154 Scott is a private membership club where an inclusive spirit orients exclusive access. 30,000 sq. ft of facilities, comprised of workspaces, art studios, recording studios, conference rooms, private bars and a restaurant, a Wellness Spa & Gym, a pool, and a rooftop deck. A consciously cultivated community connecting people of different ages, backgrounds, professions, and identities. About WSA Building 161 Water Street, New York Operated and developed by Happier People Management, The Water Street Associates (WSA) Building is a modern workspace for the Fashion, Arts, Culture, and Technology industries. 700,000 sq. ft. of programming area, spread across 31 floors, will offer Health & Wellness, Dining, Retail, and the Arts intermixed with coworking spaces, offices, and a Members' community for a holistic experience. The WSA Building project will break down barriers between the public and the once-siloed office tower, expanding the cultural offerings of the neighborhood. Reports to: General Manager Direct Reports: FOH Staff Responsibilities Direct floor staff to ensure the fulfillment of Happier steps of service and hospitality standards Lead floor service, ensuring that it runs smoothly and that the team is working efficiently and effectively Facilitate communication between floor staff and kitchen Problem-solve guest incidents or complaints (service issues, spills, check disputes, etc.) Consistently helps create memorable experiences for our guests by personalizing service Recognize and engage with regulars and VIP guests to make them feel a part of the family Complete all administrative duties competently and as written within the time frame given Ensures that no members of staff are permitted to work if they are not suitably dressed or groomed Supports with hiring, scheduling, training, evaluating, and terminating employees Documents, investigates, escalates, and resolves all employee and guests incidents Ensures exceptional service standards are consistently met and that activities are carried out effectively Inspects dining room and storage areas to ensure compliance with health and safety regulations Estimates front-of-house food and beverage needs and supervises intake orders to ensure specifications Reviews financial information such as sales, inventory, and costs to monitor budget Meets with dining room and bar personnel to plan restaurant activities and special events, share information, etc. Performs other duties as required or assigned Communicates all product-related information and changes to all team members Support dining room staff by making sure the display is always aesthetically pleasing and accurately representing what is in stock Participates in the inventory of all items Completes end-of-shift notes and all other pertinent information Requirements Minimum 2+ years in upscale independent restaurant leadership roles preferred An innate understanding and demonstrated ability with high-touch and consistent customer service Individuals with diverse educational and training backgrounds Demonstrated strength in working alongside various backgrounds, skills, and professionals. Takes pride in the ability to talk to anybody; you can turn any "No" into a "Yes!" Highly entrepreneurial and able to adapt to changing priorities in a fast-paced environment; proven ability to execute in the face of competing priorities Flexible self-starter with attention to detail who can work in a fast-paced environment and support multiple projects at once Solid written and verbal communication skills Team player with an enthusiastic outlook and creative mind Must exhibit the ability to plan, prioritize and demonstrate exceptional follow-up skills Must be courteous, persuasive, client-focused, professional, and positive at all times Ability to prioritize and get things done in a rapidly changing environment Be available to work within opening hours, including weekends and holidays Ability to be a leader with a desire to educate and empower team members and create accountability standards Willing to learn new and exciting things PHYSICAL REQUIREMENTS Ability to work long hours as the business needed/ required Ability to maintain a flexible schedule Able to lift up to 35lbs as needed Able to stand for long periods of time as needed/required Benefits Team Benefits: Health Care Plan (Medical, Dental & Vision) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Free Food & Snacks Training & Development Team Member Referral Program - $250 for any referrals if your referral stays for 3 months, we are always looking for great candidates at fine dining places that have like-minded individuals. Please feel free to forward resumes.
Fotografiska Anything but an ordinary museum, in 2010 Fotografiska was founded in Stockholm and in late 2019 opened its outpost in a treasured, historic landmark building in NYC's Flatiron District. The iconic NYC and Stockholm locations are complemented by expansion in Tallinn, and the recently opened Shanghai and Berlin Museums. Fotografiska's goals are simple: to inspire a more conscious world through the power of photography, to bring people together, raise awareness and create positive change. The Museum showcases the greatest photographers, whether they are emerging artists or already established internationally. Verōnika Fotografiska New York A gracious bohemian throwback to the 1970s - 80s era of storytelling, art, photography, and rock 'n roll. On the expanse of the second floor of Fotografiska New York, climb the grandiose staircase and enter a hidden den brought alive with layers of velvet, burning candles, greenery, and music. Bar Verōnika is the enclave to enjoy a martini and crispy oyster bite in the salon, before dining in the restaurant. Beyond the Bar, lies Verōnika, an elegant brasserie paying homage to traditional restaurant theatre, with an eye for fresh and innovative dishes crafted with a light touch. A blend of high flavor table side service, sustainably sourced ingredients, and a third act of sweet indulgence. A clear and concise by-the-glass list marries with old and new world method wines by the bottle, magnum, and jeroboam. The Role The General Manager of Verōnika leads and influences all facets of its operations. A successful GM ensures operational excellence by drilling into the smallest of details while focusing on achieving the strategic short and long-term business goals of the multi-million-dollar Fotografiska venue. Including day-to-day staff management and mentorship, the GM translates the magic of Fotografiska into future business by consistently elevating and refining member, guest and staff experiences, maintaining a culture of positivity and growth. Reporting to the Fotografiska Director of Food and Beverage, with a dotted line to the Fotografiska Global Food and Beverage Leadership, the role is expected to navigate through ambiguity and will need to be excited by areas of opportunity and lead others to follow the example. The GM inherits a dedicated food and beverage team and is expected to lead through our core values of generosity, authenticity, curiosity, and kindness, with the goal of attracting the best and most diverse talent available as we continue to grow overall food and beverage operations. Requirements 10+ years creating and managing luxury hospitality/lifestyle hospitality experiences (e.g., F&B/Restaurant/Hotel), serving the creative and/or luxury industries. Proven experience with opening new Restaurants, Bars and Cafés. Ability to take full responsibility for the success of the overall operations for Verōnika (Restaurant & Bar). Demonstrated strength in working alongside a range of backgrounds, skills, and professionals. The GM must be as adept at working with hourly employees as they are at advising our CEO. Financial acumen to support operating a multi-million-dollar business. This candidate should consider their abilities to: Assess the business on a weekly/daily basis Provide reports on the economic and operational state of the business that trigger the development of action plans to support operational improvements including accurate unit forecasting and documentation to support Optimize profit, minimize margins and promote exceptional experience(s) for Members, guest, staff. Ability to set the highest of service standards that are unique to the overall CultureWorks group, consistently working to improve the delivery of service,and implementing all systems to ensure the smooth running of service. Ability to provide oversight and day-to-day direction when needed to multiple food and beverage units that may or may not remain as part of the daily responsibilities including but not limited to the Chapel Bar, the Private Rental business, Café operations as well as the Verōnika Restaurant and Bar operations. An experienced understanding of regulated food safety, risk prevention, fire prevention and emergency procedures policies. This role will partner with Health & Safety leaders and follow local, government and regional compliance and abide by legal standards to create a safe and inviting space for Members, guests, staff. Core Role Responsibilities Administrative: Overseeing day-to-day food and beverage operations in conjunction with Fotografiska General Manager, Director of F&B and other business unit leaders including all administrative mail, email, management of digital and physical records of staff, finances and other related inventory. Oversee all Veronica f/b ordering and receiving including the storage of all goods. Working in conjunction with multiple business units navigating through various priorities including but not limited to expanding current dining offerings to address multiple audiences. Development of maintenance programs and staff culture, ensuring staff are trained to handle equipment safely and the venue is treated with respect so that maintenance costs are kept to a minimum. Regularly meet with Leadership teams to develop and execute standard operating procedures identifying discretionary revenue opportunities while maintaining the integrity of the brand. The ability to guide, develop and implement operational excellence decisions that become SOPs by outlining policies, procedures, and systems to improve our business and staff experience. Team Management: Verōnika Restaurant & Bar: Primary governance over a team of dedicated and diversified staff including the following responsibilities: Development/manage the business unit organizational chart in conjunction with leadership. Developing proper written documentation in preparation for the hiring and training of necessary staff and following onboarding protocols for new staff. Institute daily operational meetings that include core front and back of house staff from other units to educate on daily happenings in the museum. Conduct weekly or bi-weekly leadership meetings in conjunction with Fotografiska General Management with clear, concise and measurable objectives. Finances: Develop and meticulously manage the business unit operating budgets; schedule frequency meetings to address actuals and adjust forecasting as needed. Submit and catalog invoices in conjunction with standard practices. Schedule bi-weekly meetings with leadership to balance expenses against forecast. Develop meticulously organized filing systems on company shared drives for retention and auditing purposes. Diversity & Representation: Fotografiska is committed to building and supporting diverse and representative communities, long-term career opportunities and extends Equal Employment Opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. The anticipated annual salary for this position is $110,000 - $125,000 p/y and is experience-based. Fotografiska is committed to equitable and competitive compensation and benefits packages for our team members and will consider many factors when extending offers of employment. Some of the factors we consider may include: the qualifications of individual applicants against the position and business needs, years of relevant experience in role or industry, specific or unique skills, certifications or professional accreditations specific to the role, and the location in which the applicant lives and/or from which they will perform the role. The anticipated range for compensation shared here does not include any other components or benefits that may be available. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family + Caregiver Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Free Food & Snacks Wellness Resources
May 01, 2024
Full time
Fotografiska Anything but an ordinary museum, in 2010 Fotografiska was founded in Stockholm and in late 2019 opened its outpost in a treasured, historic landmark building in NYC's Flatiron District. The iconic NYC and Stockholm locations are complemented by expansion in Tallinn, and the recently opened Shanghai and Berlin Museums. Fotografiska's goals are simple: to inspire a more conscious world through the power of photography, to bring people together, raise awareness and create positive change. The Museum showcases the greatest photographers, whether they are emerging artists or already established internationally. Verōnika Fotografiska New York A gracious bohemian throwback to the 1970s - 80s era of storytelling, art, photography, and rock 'n roll. On the expanse of the second floor of Fotografiska New York, climb the grandiose staircase and enter a hidden den brought alive with layers of velvet, burning candles, greenery, and music. Bar Verōnika is the enclave to enjoy a martini and crispy oyster bite in the salon, before dining in the restaurant. Beyond the Bar, lies Verōnika, an elegant brasserie paying homage to traditional restaurant theatre, with an eye for fresh and innovative dishes crafted with a light touch. A blend of high flavor table side service, sustainably sourced ingredients, and a third act of sweet indulgence. A clear and concise by-the-glass list marries with old and new world method wines by the bottle, magnum, and jeroboam. The Role The General Manager of Verōnika leads and influences all facets of its operations. A successful GM ensures operational excellence by drilling into the smallest of details while focusing on achieving the strategic short and long-term business goals of the multi-million-dollar Fotografiska venue. Including day-to-day staff management and mentorship, the GM translates the magic of Fotografiska into future business by consistently elevating and refining member, guest and staff experiences, maintaining a culture of positivity and growth. Reporting to the Fotografiska Director of Food and Beverage, with a dotted line to the Fotografiska Global Food and Beverage Leadership, the role is expected to navigate through ambiguity and will need to be excited by areas of opportunity and lead others to follow the example. The GM inherits a dedicated food and beverage team and is expected to lead through our core values of generosity, authenticity, curiosity, and kindness, with the goal of attracting the best and most diverse talent available as we continue to grow overall food and beverage operations. Requirements 10+ years creating and managing luxury hospitality/lifestyle hospitality experiences (e.g., F&B/Restaurant/Hotel), serving the creative and/or luxury industries. Proven experience with opening new Restaurants, Bars and Cafés. Ability to take full responsibility for the success of the overall operations for Verōnika (Restaurant & Bar). Demonstrated strength in working alongside a range of backgrounds, skills, and professionals. The GM must be as adept at working with hourly employees as they are at advising our CEO. Financial acumen to support operating a multi-million-dollar business. This candidate should consider their abilities to: Assess the business on a weekly/daily basis Provide reports on the economic and operational state of the business that trigger the development of action plans to support operational improvements including accurate unit forecasting and documentation to support Optimize profit, minimize margins and promote exceptional experience(s) for Members, guest, staff. Ability to set the highest of service standards that are unique to the overall CultureWorks group, consistently working to improve the delivery of service,and implementing all systems to ensure the smooth running of service. Ability to provide oversight and day-to-day direction when needed to multiple food and beverage units that may or may not remain as part of the daily responsibilities including but not limited to the Chapel Bar, the Private Rental business, Café operations as well as the Verōnika Restaurant and Bar operations. An experienced understanding of regulated food safety, risk prevention, fire prevention and emergency procedures policies. This role will partner with Health & Safety leaders and follow local, government and regional compliance and abide by legal standards to create a safe and inviting space for Members, guests, staff. Core Role Responsibilities Administrative: Overseeing day-to-day food and beverage operations in conjunction with Fotografiska General Manager, Director of F&B and other business unit leaders including all administrative mail, email, management of digital and physical records of staff, finances and other related inventory. Oversee all Veronica f/b ordering and receiving including the storage of all goods. Working in conjunction with multiple business units navigating through various priorities including but not limited to expanding current dining offerings to address multiple audiences. Development of maintenance programs and staff culture, ensuring staff are trained to handle equipment safely and the venue is treated with respect so that maintenance costs are kept to a minimum. Regularly meet with Leadership teams to develop and execute standard operating procedures identifying discretionary revenue opportunities while maintaining the integrity of the brand. The ability to guide, develop and implement operational excellence decisions that become SOPs by outlining policies, procedures, and systems to improve our business and staff experience. Team Management: Verōnika Restaurant & Bar: Primary governance over a team of dedicated and diversified staff including the following responsibilities: Development/manage the business unit organizational chart in conjunction with leadership. Developing proper written documentation in preparation for the hiring and training of necessary staff and following onboarding protocols for new staff. Institute daily operational meetings that include core front and back of house staff from other units to educate on daily happenings in the museum. Conduct weekly or bi-weekly leadership meetings in conjunction with Fotografiska General Management with clear, concise and measurable objectives. Finances: Develop and meticulously manage the business unit operating budgets; schedule frequency meetings to address actuals and adjust forecasting as needed. Submit and catalog invoices in conjunction with standard practices. Schedule bi-weekly meetings with leadership to balance expenses against forecast. Develop meticulously organized filing systems on company shared drives for retention and auditing purposes. Diversity & Representation: Fotografiska is committed to building and supporting diverse and representative communities, long-term career opportunities and extends Equal Employment Opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. The anticipated annual salary for this position is $110,000 - $125,000 p/y and is experience-based. Fotografiska is committed to equitable and competitive compensation and benefits packages for our team members and will consider many factors when extending offers of employment. Some of the factors we consider may include: the qualifications of individual applicants against the position and business needs, years of relevant experience in role or industry, specific or unique skills, certifications or professional accreditations specific to the role, and the location in which the applicant lives and/or from which they will perform the role. The anticipated range for compensation shared here does not include any other components or benefits that may be available. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family + Caregiver Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Free Food & Snacks Wellness Resources
Job Description POSITION SUMMARY: At Paradies Lagardère, our mission is to maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on multiple levels. From an inspiring restaurant design or live entertainment that captures a traveler's attention, to the top-notch quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences. The General Manager is truly a partner, as they invest in the restaurant for which they are ultimately responsible. Whether leading an on-trend national brand, or an iconic concept from the local community, you will create and deliver first-class experiences for the traveling public. You demonstrate a passion for the Guests' overall experience, through the selection, development, and motivation of associates. Your commitment to running an efficient and profitable restaurant is evident by maintaining the highest standards and unwavering support for the entire staff. In joining our team, you commit to supporting this mission, by demonstrating our service standards at all times and holding all team members to the same. Providing a safe work environment of trust and respect free of harassment is expected. DUTIES AND RESPONSIBILITIES All Paradies Lagardère positions, including the General Manager, require that you embody a positive company image by providing courteous, friendly, and efficient service with a smile to customers and team members at all times. You must embrace our family culture by following our core values, TRIFIC (Trust, Respect, Integrity, First-Class, Innovation, Commitment), and recognize and satisfy all restaurant guests. The General Manager will provide 100% support and commitment to achieving the company's strategic goals including profitable growth, guest satisfaction and associate engagement. The General Manager is responsible for executing the location/brand standards as designed, taking ownership of the restaurant, and providing leadership to the team. Ensure all guests receive an exceptional experience and create a culture where employees are empowered to do the same. The General Manager strives to develop and mentor the Management Team as well as the hourly employees, acting as a role model and a teacher. Functions include, but are not limited to the following areas: People Build a great workplace for strong performers by promoting and driving an engaged workforce, career development, and learning. Must be passionate about supporting your TEAM! Inspire and mentor all team members to reach their full potential. Develop bench strength for all positions within your assigned area of responsibility, ensuring upward mobility for high performing team members and managers. Consistently recognize team members when they excel. Ensure that a coaching culture thrives, holding direct reports accountable to all policies and standard operating procedures. Source high potential candidates using a variety of recruiting avenues. Ensure each candidate is screened using approved interview guides. Ensure all direct reports complete all compliance based and brand specific training by the due date. Set clear performance goals and expectations for your team. Following up consistently, providing feedback on an ongoing basis. Ensure performance evaluations and associate coaching is delivered on a timely basis. Drive associate engagement through a variety of methods, including the annual engagement survey. Be an active listener and leader, holding regularly scheduled meetings to assess the team's morale and making necessary adjustments. Operational Excellence Strengthen expertise in the industry and deliver on our plans, keeping the needs of our internal and external customers in mind. Must have a passion for the guest! Must say "Yes", "Please" and "Thank You"! Must smile often! Ensure positive guest service in all areas. Investigate and resolve complaints concerning food quality and service, responding to guests with a resolution within 24 hours. Take all appropriate actions to turn dissatisfied guests into return guests. Role model the behaviors and service expectations you have of your team. Maintain professional restaurant image, including restaurant cleanliness, food quality and presentation standards, and dress code. Be a visible presence. Available to members of the management team, hourly associates, guests, and airport partners. Monitor the performance of your team and operational systems, making adjustments as necessary. Create a culture that promotes a safe and healthy environment. Ensure that all HACCP related initiatives are being followed and acted on when necessary. Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure consistent high quality of food preparation and service. Ensure all opening and closing checklist are being used and take appropriate disciplinary action when they are not. Verify that all nightly, weekly, and monthly closing procedures are completed accurately, including paperwork, time adjustments, and voucher and invoice data entry. Profitable Growth Drive top line sales and profitability Analyze financial data on a daily basis and take appropriate action to maintain profitability. Ensure schedules are written to maximize sales and ensure guest satisfaction. Labor and payroll goals, as a percentage of sales, must be achieved. Maintain an acceptable food cost percentage by overseeing food and beverage purchasing, quality and cost control. Ensure all recipe and portioning standards are being followed to minimize costs. Monitor supply purchases, utility usage and miscellaneous expenditures, making adjustments as necessary to ensure profitability. Ensure personnel/payroll related administrative duties are completed accurately, on time, and following company policies and procedures. Ensure that proper security and loss prevention procedures are in place to protect associates, guests, and company assets. Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly if a guest or associate is injured. Review financial information frequently with the management team to assist with achieving financial goals. All managers are required to know the cost and budget goals. Innovation Identify opportunities and solve them. Must have a thorough understanding of all hardware and software systems that are used. This includes inventory, purchasing, forecasting, scheduling and time keeping, email, and electronic filing systems. Demonstrate the ability to adapt and adjust readily to fast-moving, ever-changing circumstances, and utilize problem-solving skills and resourcefulness to solve situations. In response to key observations, you must be innovative and collaborative in driving departmental success. Productivity Maximize resources to improve process and grow the business. Exhibit efficiency in completing job requirements through working with a sense of urgency, consolidating tasks, delegating, and empowering others while managing their efforts. Self-driven, work independently, and always do the right thing. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances. Must be able to sustain performance under conditions of stress-such as tight deadlines and detailed questioning. Effective Communication Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences. Role model and provide accessibility to all management and staff for open communication, leadership, direction, and motivation. Open-minded to feedback. Must have sufficient self-confidence, poise, charisma, and interpersonal skills to be able to work effectively as part of a team and to take part in professional discussions. Must demonstrate the ability to be a team player and quick learner in a dynamic, fast-paced environment with varying levels of patrons and team members present. Must exhibit leadership courage and the ability to coach up as well as coach direct reports.
May 01, 2024
Full time
Job Description POSITION SUMMARY: At Paradies Lagardère, our mission is to maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on multiple levels. From an inspiring restaurant design or live entertainment that captures a traveler's attention, to the top-notch quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences. The General Manager is truly a partner, as they invest in the restaurant for which they are ultimately responsible. Whether leading an on-trend national brand, or an iconic concept from the local community, you will create and deliver first-class experiences for the traveling public. You demonstrate a passion for the Guests' overall experience, through the selection, development, and motivation of associates. Your commitment to running an efficient and profitable restaurant is evident by maintaining the highest standards and unwavering support for the entire staff. In joining our team, you commit to supporting this mission, by demonstrating our service standards at all times and holding all team members to the same. Providing a safe work environment of trust and respect free of harassment is expected. DUTIES AND RESPONSIBILITIES All Paradies Lagardère positions, including the General Manager, require that you embody a positive company image by providing courteous, friendly, and efficient service with a smile to customers and team members at all times. You must embrace our family culture by following our core values, TRIFIC (Trust, Respect, Integrity, First-Class, Innovation, Commitment), and recognize and satisfy all restaurant guests. The General Manager will provide 100% support and commitment to achieving the company's strategic goals including profitable growth, guest satisfaction and associate engagement. The General Manager is responsible for executing the location/brand standards as designed, taking ownership of the restaurant, and providing leadership to the team. Ensure all guests receive an exceptional experience and create a culture where employees are empowered to do the same. The General Manager strives to develop and mentor the Management Team as well as the hourly employees, acting as a role model and a teacher. Functions include, but are not limited to the following areas: People Build a great workplace for strong performers by promoting and driving an engaged workforce, career development, and learning. Must be passionate about supporting your TEAM! Inspire and mentor all team members to reach their full potential. Develop bench strength for all positions within your assigned area of responsibility, ensuring upward mobility for high performing team members and managers. Consistently recognize team members when they excel. Ensure that a coaching culture thrives, holding direct reports accountable to all policies and standard operating procedures. Source high potential candidates using a variety of recruiting avenues. Ensure each candidate is screened using approved interview guides. Ensure all direct reports complete all compliance based and brand specific training by the due date. Set clear performance goals and expectations for your team. Following up consistently, providing feedback on an ongoing basis. Ensure performance evaluations and associate coaching is delivered on a timely basis. Drive associate engagement through a variety of methods, including the annual engagement survey. Be an active listener and leader, holding regularly scheduled meetings to assess the team's morale and making necessary adjustments. Operational Excellence Strengthen expertise in the industry and deliver on our plans, keeping the needs of our internal and external customers in mind. Must have a passion for the guest! Must say "Yes", "Please" and "Thank You"! Must smile often! Ensure positive guest service in all areas. Investigate and resolve complaints concerning food quality and service, responding to guests with a resolution within 24 hours. Take all appropriate actions to turn dissatisfied guests into return guests. Role model the behaviors and service expectations you have of your team. Maintain professional restaurant image, including restaurant cleanliness, food quality and presentation standards, and dress code. Be a visible presence. Available to members of the management team, hourly associates, guests, and airport partners. Monitor the performance of your team and operational systems, making adjustments as necessary. Create a culture that promotes a safe and healthy environment. Ensure that all HACCP related initiatives are being followed and acted on when necessary. Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure consistent high quality of food preparation and service. Ensure all opening and closing checklist are being used and take appropriate disciplinary action when they are not. Verify that all nightly, weekly, and monthly closing procedures are completed accurately, including paperwork, time adjustments, and voucher and invoice data entry. Profitable Growth Drive top line sales and profitability Analyze financial data on a daily basis and take appropriate action to maintain profitability. Ensure schedules are written to maximize sales and ensure guest satisfaction. Labor and payroll goals, as a percentage of sales, must be achieved. Maintain an acceptable food cost percentage by overseeing food and beverage purchasing, quality and cost control. Ensure all recipe and portioning standards are being followed to minimize costs. Monitor supply purchases, utility usage and miscellaneous expenditures, making adjustments as necessary to ensure profitability. Ensure personnel/payroll related administrative duties are completed accurately, on time, and following company policies and procedures. Ensure that proper security and loss prevention procedures are in place to protect associates, guests, and company assets. Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly if a guest or associate is injured. Review financial information frequently with the management team to assist with achieving financial goals. All managers are required to know the cost and budget goals. Innovation Identify opportunities and solve them. Must have a thorough understanding of all hardware and software systems that are used. This includes inventory, purchasing, forecasting, scheduling and time keeping, email, and electronic filing systems. Demonstrate the ability to adapt and adjust readily to fast-moving, ever-changing circumstances, and utilize problem-solving skills and resourcefulness to solve situations. In response to key observations, you must be innovative and collaborative in driving departmental success. Productivity Maximize resources to improve process and grow the business. Exhibit efficiency in completing job requirements through working with a sense of urgency, consolidating tasks, delegating, and empowering others while managing their efforts. Self-driven, work independently, and always do the right thing. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances. Must be able to sustain performance under conditions of stress-such as tight deadlines and detailed questioning. Effective Communication Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences. Role model and provide accessibility to all management and staff for open communication, leadership, direction, and motivation. Open-minded to feedback. Must have sufficient self-confidence, poise, charisma, and interpersonal skills to be able to work effectively as part of a team and to take part in professional discussions. Must demonstrate the ability to be a team player and quick learner in a dynamic, fast-paced environment with varying levels of patrons and team members present. Must exhibit leadership courage and the ability to coach up as well as coach direct reports.
Henderson Group Recruiting
San Francisco, California
We are seeking a Restaurant General Manager to join our team! We are a fast casual concept looking for Managers for our existing and new store openings within the San Francisco City market. If you are a people person and a go getter, please apply today 85-100,000 with bonus, PTO, and excellent benefits Restaurant General Manager Daily Activities Supervise and coordinate all culinary activities Oversee guest services and resolve issues Ensure a high quality of ingredients and food preparation Train and manage FOH and BOH personnel Create and adjust staff schedules to meet restaurant sales needs Adhere to all safety and sanitation regulations Restaurant General Manager Requirements Previous experience in the General Manager role for at least 2 years 4-5 Million in sales experience Strong leadership qualities Ability to thrive in a fast-paced environment Excellent written and communication skills Strong attention to detail
Apr 30, 2024
We are seeking a Restaurant General Manager to join our team! We are a fast casual concept looking for Managers for our existing and new store openings within the San Francisco City market. If you are a people person and a go getter, please apply today 85-100,000 with bonus, PTO, and excellent benefits Restaurant General Manager Daily Activities Supervise and coordinate all culinary activities Oversee guest services and resolve issues Ensure a high quality of ingredients and food preparation Train and manage FOH and BOH personnel Create and adjust staff schedules to meet restaurant sales needs Adhere to all safety and sanitation regulations Restaurant General Manager Requirements Previous experience in the General Manager role for at least 2 years 4-5 Million in sales experience Strong leadership qualities Ability to thrive in a fast-paced environment Excellent written and communication skills Strong attention to detail
We are seeking a Restaurant Assistant Manager to join our team! We are a fast casual concept looking for Managers for our existing and new store openings within the Bay Area markets. If you are a people person and a go getter, please apply today Salary range is 75-82K with STRONG benefits and growth ! BOE Restaurant Assistant Manager Daily Activities Supervise and coordinate all culinary activities Oversee guest services and resolve issues Ensure a high quality of ingredients and food preparation Train and manage FOH and BOH personnel Create and adjust staff schedules to meet restaurant sales needs Adhere to all safety and sanitation regulations Restaurant Assistant Manager Requirements Previous experience in the Manager role for at least 2 years 4-5 Million in sales experience Strong leadership qualities Ability to thrive in a fast-paced environment Excellent written and communication skills Strong attention to detail
Apr 30, 2024
We are seeking a Restaurant Assistant Manager to join our team! We are a fast casual concept looking for Managers for our existing and new store openings within the Bay Area markets. If you are a people person and a go getter, please apply today Salary range is 75-82K with STRONG benefits and growth ! BOE Restaurant Assistant Manager Daily Activities Supervise and coordinate all culinary activities Oversee guest services and resolve issues Ensure a high quality of ingredients and food preparation Train and manage FOH and BOH personnel Create and adjust staff schedules to meet restaurant sales needs Adhere to all safety and sanitation regulations Restaurant Assistant Manager Requirements Previous experience in the Manager role for at least 2 years 4-5 Million in sales experience Strong leadership qualities Ability to thrive in a fast-paced environment Excellent written and communication skills Strong attention to detail
Restaurant Caf Manager New opening, no late nights. If you are an experienced restaurant manager 1-5 years experience in the full service, buffet or fast casual segment and looking to launch your career with an outstanding company then read on. We are expanding throughout the area and operate chef driven, organic high quality plates with strong lunch business. We are looking for energetic managers, passionate about guest service, top quality food and an outstanding experience for everyone. We offer a 5 day work week, no late nights, excellent benefit package and unlimited career potential. To learn more about this opportunity please send your resume by return e mail $48,000 - $65,000 salary. Presented by Tom Bull with Gecko Hospitality
Apr 30, 2024
Restaurant Caf Manager New opening, no late nights. If you are an experienced restaurant manager 1-5 years experience in the full service, buffet or fast casual segment and looking to launch your career with an outstanding company then read on. We are expanding throughout the area and operate chef driven, organic high quality plates with strong lunch business. We are looking for energetic managers, passionate about guest service, top quality food and an outstanding experience for everyone. We offer a 5 day work week, no late nights, excellent benefit package and unlimited career potential. To learn more about this opportunity please send your resume by return e mail $48,000 - $65,000 salary. Presented by Tom Bull with Gecko Hospitality
Restaurant General Manager Exciting new restaurant and entertainment venue in the Charlottesville, Virginia area has one opening for an experienced restaurant manager. The ideal restaurant manager will have FOH experience in a full-service operation with bar. We will consider candidates from corporate brands, franchise or well known, highly reputable independent operators. FOH managers will have abundant energy with a passion for hospitality. Experience with guest service, scheduling, employee team building will be vital to the role. This is a growing concept, the opportunity to advance is very realistic. This position is available immediately and comes with a premium compensation range, health benefits, attainable bonus, paid vacation and full training. For more information on this rare opportunity please send your resume by return e mail. Presented by Tom Bull with Gecko Hospitality
Apr 30, 2024
Restaurant General Manager Exciting new restaurant and entertainment venue in the Charlottesville, Virginia area has one opening for an experienced restaurant manager. The ideal restaurant manager will have FOH experience in a full-service operation with bar. We will consider candidates from corporate brands, franchise or well known, highly reputable independent operators. FOH managers will have abundant energy with a passion for hospitality. Experience with guest service, scheduling, employee team building will be vital to the role. This is a growing concept, the opportunity to advance is very realistic. This position is available immediately and comes with a premium compensation range, health benefits, attainable bonus, paid vacation and full training. For more information on this rare opportunity please send your resume by return e mail. Presented by Tom Bull with Gecko Hospitality
Looking for growth and NO LATE NIGHTS? Look no further and apply today! We are seeking a Restaurant General Manager to join our team! We are a fast casual concept looking for Managers for new store openings within the San Jose CA Area market. If you are a people person and a go getter, please apply today 90-105k (BOE) with benefits, bonus, and PTO Great Hours and Work Life Balance Restaurant General Manager Daily Activities Supervise and coordinate all culinary activities Oversee guest services and resolve issues Ensure a high quality of ingredients and food preparation Train and manage FOH and BOH personnel Create and adjust staff schedules to meet restaurant sales needs Adhere to all safety and sanitation regulations Restaurant General Manager Requirements Previous experience in the General Manager role for at least 2 years Strong leadership qualities Ability to thrive in a fast-paced environment Excellent written and communication skills Strong attention to detail
Apr 26, 2024
Looking for growth and NO LATE NIGHTS? Look no further and apply today! We are seeking a Restaurant General Manager to join our team! We are a fast casual concept looking for Managers for new store openings within the San Jose CA Area market. If you are a people person and a go getter, please apply today 90-105k (BOE) with benefits, bonus, and PTO Great Hours and Work Life Balance Restaurant General Manager Daily Activities Supervise and coordinate all culinary activities Oversee guest services and resolve issues Ensure a high quality of ingredients and food preparation Train and manage FOH and BOH personnel Create and adjust staff schedules to meet restaurant sales needs Adhere to all safety and sanitation regulations Restaurant General Manager Requirements Previous experience in the General Manager role for at least 2 years Strong leadership qualities Ability to thrive in a fast-paced environment Excellent written and communication skills Strong attention to detail
General Manager Washington, DC Full service with bar $85,000 - $95,000 base We have an immediate opening for a qualified restaurant General Manager for a premium restaurant in the DC area. This is considered a high profile, high visibility venue, a new unit opening with a rapidly growing concept. The opportunity to bench and advance to Director of Operations level is very realistic. If you have 3+ years experience as a restaurant General Manager in the upscale casual/premium casual segment then please reach out for more information. Experience running a $4M+ annual operation, strong leadership to the entire team including the Executive Chef and through knowledge of the P&L is essential. This position comes with an above average compensation range commensurate with experience, generous trimmings include benefits and profit incentives Please send your resume before the posting closes. Presented by Tom Bull with Gecko Hospitality (e-mail removed)
Apr 26, 2024
General Manager Washington, DC Full service with bar $85,000 - $95,000 base We have an immediate opening for a qualified restaurant General Manager for a premium restaurant in the DC area. This is considered a high profile, high visibility venue, a new unit opening with a rapidly growing concept. The opportunity to bench and advance to Director of Operations level is very realistic. If you have 3+ years experience as a restaurant General Manager in the upscale casual/premium casual segment then please reach out for more information. Experience running a $4M+ annual operation, strong leadership to the entire team including the Executive Chef and through knowledge of the P&L is essential. This position comes with an above average compensation range commensurate with experience, generous trimmings include benefits and profit incentives Please send your resume before the posting closes. Presented by Tom Bull with Gecko Hospitality (e-mail removed)
We are seeking a Restaurant Kitchen Manager to join our team! We are a fast casual concept looking for Managers for our existing and new store openings within the Northern California markets. If you are a people person and a go getter, please apply today Restaurant Kitchen Manager Daily Activities Supervise and coordinate all culinary activities Oversee guest services and resolve issues Ensure a high quality of ingredients and food preparation Train and manage FOH and BOH personnel Create and adjust staff schedules to meet restaurant sales needs Adhere to all safety and sanitation regulations Restaurant Kitchen Manager Requirements Previous experience in the Manager role for at least 2 years 4-5 Million in sales experience Strong leadership qualities Ability to thrive in a fast-paced environment Excellent written and communication skills Strong attention to detail
Apr 21, 2024
We are seeking a Restaurant Kitchen Manager to join our team! We are a fast casual concept looking for Managers for our existing and new store openings within the Northern California markets. If you are a people person and a go getter, please apply today Restaurant Kitchen Manager Daily Activities Supervise and coordinate all culinary activities Oversee guest services and resolve issues Ensure a high quality of ingredients and food preparation Train and manage FOH and BOH personnel Create and adjust staff schedules to meet restaurant sales needs Adhere to all safety and sanitation regulations Restaurant Kitchen Manager Requirements Previous experience in the Manager role for at least 2 years 4-5 Million in sales experience Strong leadership qualities Ability to thrive in a fast-paced environment Excellent written and communication skills Strong attention to detail
Looking for growth and NO LATE NIGHTS? We are interviewing now for hand-on managers in Calabasas market! We are seeking a restaurant manager to join our team! We are a fast casual concept looking for managers for new store openings within the Southern California market. If you are a people person and a go getter, please apply today Great Hours and Work Life Balance Restaurant Manager Daily Activities Supervise and coordinate all culinary activities Oversee guest services and resolve issues Ensure a high quality of ingredients and food preparation Train and manage FOH and BOH personnel Create and adjust staff schedules to meet restaurant sales needs Adhere to all safety and sanitation regulations Restaurant Manager Requirements Previous experience in the Manager role for at least 2 years Strong leadership qualities Ability to thrive in a fast-paced environment Excellent written and communication skills Strong attention to detail
Apr 21, 2024
Looking for growth and NO LATE NIGHTS? We are interviewing now for hand-on managers in Calabasas market! We are seeking a restaurant manager to join our team! We are a fast casual concept looking for managers for new store openings within the Southern California market. If you are a people person and a go getter, please apply today Great Hours and Work Life Balance Restaurant Manager Daily Activities Supervise and coordinate all culinary activities Oversee guest services and resolve issues Ensure a high quality of ingredients and food preparation Train and manage FOH and BOH personnel Create and adjust staff schedules to meet restaurant sales needs Adhere to all safety and sanitation regulations Restaurant Manager Requirements Previous experience in the Manager role for at least 2 years Strong leadership qualities Ability to thrive in a fast-paced environment Excellent written and communication skills Strong attention to detail
Henderson Group Recruiting
San Francisco, California
We are seeking a Restaurant Manager to join our team! We are a fast casual concept looking for Managers for new store openings within the San Francisco market. If you are a people person and a go getter, please apply today Great Hours and Work Life Balance Restaurant Manager Daily Activities Supervise and coordinate all culinary activities Oversee guest services and resolve issues Ensure a high quality of ingredients and food preparation Train and manage FOH and BOH personnel Create and adjust staff schedules to meet restaurant sales needs Adhere to all safety and sanitation regulations Restaurant Manager Requirements Previous experience in the Manager role for at least 2 years Strong leadership qualities Ability to thrive in a fast-paced environment Excellent written and communication skills Strong attention to detail
Apr 21, 2024
We are seeking a Restaurant Manager to join our team! We are a fast casual concept looking for Managers for new store openings within the San Francisco market. If you are a people person and a go getter, please apply today Great Hours and Work Life Balance Restaurant Manager Daily Activities Supervise and coordinate all culinary activities Oversee guest services and resolve issues Ensure a high quality of ingredients and food preparation Train and manage FOH and BOH personnel Create and adjust staff schedules to meet restaurant sales needs Adhere to all safety and sanitation regulations Restaurant Manager Requirements Previous experience in the Manager role for at least 2 years Strong leadership qualities Ability to thrive in a fast-paced environment Excellent written and communication skills Strong attention to detail
We are a polished full-service concept seeking a Restaurant Manager and Bar Manager needed to join our team! We are full service, scratch food concept looking for a Restaurant Manager for a location within the Chicago, IL market. If you are a people person and a go getter, please apply today New store opening experience is preferred 70,000-80,000 plus PTO, Benefits Hiring and interviewing NOW! Restaurant + Bar Manager Daily Activities Supervise and coordinate all FOH/Bar activities Oversee guest services and resolve issues Ensure a high quality of ingredients and food preparation Train and manage FOH and BOH personnel Create and adjust staff schedules to meet restaurant sales needs Adhere to all safety and sanitation regulations Restaurant + Bar Management Requirements Previous experience in the Manager role for at least 2 years Strong leadership qualities Ability to thrive in a fast-paced polished full-service environment Excellent written and communication skills Strong attention to detail
Apr 21, 2024
We are a polished full-service concept seeking a Restaurant Manager and Bar Manager needed to join our team! We are full service, scratch food concept looking for a Restaurant Manager for a location within the Chicago, IL market. If you are a people person and a go getter, please apply today New store opening experience is preferred 70,000-80,000 plus PTO, Benefits Hiring and interviewing NOW! Restaurant + Bar Manager Daily Activities Supervise and coordinate all FOH/Bar activities Oversee guest services and resolve issues Ensure a high quality of ingredients and food preparation Train and manage FOH and BOH personnel Create and adjust staff schedules to meet restaurant sales needs Adhere to all safety and sanitation regulations Restaurant + Bar Management Requirements Previous experience in the Manager role for at least 2 years Strong leadership qualities Ability to thrive in a fast-paced polished full-service environment Excellent written and communication skills Strong attention to detail
Pay: $22 per hour At Great Wolf, the Restaurant Supervisor is critical to ensuring exceptional hospitality and is responsible for overseeing restaurant operations and personnel, scheduling employees, and assisting with restaurant operations as needed. The Supervisor coordinates the work of restaurant staff to ensure efficient operations. Essential Duties & Responsibilities Ensures operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards Provides administrative support for front of house operations including; scheduling, payroll, reservations, inventory, receiving, and personnel related matters Interacts with guests and pack members, provides feedback to staff throughout their shift to ensure quality service; works with management to investigate and resolve guest concerns Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance Ensures that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift Communicates with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s) Identify all Out of Order equipment and pass along to Manager for repair Support management in staff performance related matters including; employee reviews, corrective action, investigations, conflict resolution, etc. Assists with the coordination and execution of birthday parties Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies Basic Qualifications & Skills Some High School education or equivalent 1+ year previous experience in a food service team lead capacity or leadership role 1+ year utilizing Point-of-Sale (POS) technology Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed Successful completion of criminal background check and drug screen Desired Qualifications & Traits Prior experience with Micros POS Serve-Safe and/or TIPS certification Proven teamwork Projects professional image that inspires trust and confidence Enthusiastic and positive energy Physical Requirements Able to lift up to 30 lbs. Able to bend, stretch, and twist Able to stand for long periods of time Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
May 02, 2024
Full time
Pay: $22 per hour At Great Wolf, the Restaurant Supervisor is critical to ensuring exceptional hospitality and is responsible for overseeing restaurant operations and personnel, scheduling employees, and assisting with restaurant operations as needed. The Supervisor coordinates the work of restaurant staff to ensure efficient operations. Essential Duties & Responsibilities Ensures operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards Provides administrative support for front of house operations including; scheduling, payroll, reservations, inventory, receiving, and personnel related matters Interacts with guests and pack members, provides feedback to staff throughout their shift to ensure quality service; works with management to investigate and resolve guest concerns Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance Ensures that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift Communicates with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s) Identify all Out of Order equipment and pass along to Manager for repair Support management in staff performance related matters including; employee reviews, corrective action, investigations, conflict resolution, etc. Assists with the coordination and execution of birthday parties Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies Basic Qualifications & Skills Some High School education or equivalent 1+ year previous experience in a food service team lead capacity or leadership role 1+ year utilizing Point-of-Sale (POS) technology Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed Successful completion of criminal background check and drug screen Desired Qualifications & Traits Prior experience with Micros POS Serve-Safe and/or TIPS certification Proven teamwork Projects professional image that inspires trust and confidence Enthusiastic and positive energy Physical Requirements Able to lift up to 30 lbs. Able to bend, stretch, and twist Able to stand for long periods of time Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)