Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Greet arriving guests/visitors; bid farewell to departing guests/visitors. Assist guests and visitors into and out of their vehicles, including loading/unloading luggage. Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces. Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager. Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies. Identify and explain hotel facilities and features to guests while escorting them to their room. Place guest luggage inside room. Relay accurate directions to guests on inquiries of transportation within the local area. Handle guest complaints by ensuring guest satisfaction. Deliver items to guest rooms promptly to include messages; mail and faxes; packages; flowers; sundry items requested by guest; gift items. Monitor and maintain appearance of lobby areas and luggage holding room. Ensure confidentiality of hotel guests and security of guest room access. Other duties as assigned. Responsibilities Transport guest luggage to/from guest rooms. Escort guests to rooms and inform guests of all hotel services and features. Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay. Thorough knowledge of all hotel services and amenities. May also perform valet services, i.e. drive, park and retrieve guest/visitor vehicles as they arrive and depart from the hotel, courteously, safely, and efficiently according to the hotel's standards. Qualifications Valid driver's license in the state of hotel's operations. Excellent driving record Ability to provide legible communication and directions. Previous guest relations and/or training. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 12, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Greet arriving guests/visitors; bid farewell to departing guests/visitors. Assist guests and visitors into and out of their vehicles, including loading/unloading luggage. Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces. Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager. Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies. Identify and explain hotel facilities and features to guests while escorting them to their room. Place guest luggage inside room. Relay accurate directions to guests on inquiries of transportation within the local area. Handle guest complaints by ensuring guest satisfaction. Deliver items to guest rooms promptly to include messages; mail and faxes; packages; flowers; sundry items requested by guest; gift items. Monitor and maintain appearance of lobby areas and luggage holding room. Ensure confidentiality of hotel guests and security of guest room access. Other duties as assigned. Responsibilities Transport guest luggage to/from guest rooms. Escort guests to rooms and inform guests of all hotel services and features. Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay. Thorough knowledge of all hotel services and amenities. May also perform valet services, i.e. drive, park and retrieve guest/visitor vehicles as they arrive and depart from the hotel, courteously, safely, and efficiently according to the hotel's standards. Qualifications Valid driver's license in the state of hotel's operations. Excellent driving record Ability to provide legible communication and directions. Previous guest relations and/or training. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Hilton Virginia Beach Oceanfront
Virginia Beach, Virginia
Job Title: Valet Attendant Location: Hilton Virginia Beach Oceanfront and Catch 31 Job Type: Full-time/Part-time Requirements: Able to work weekends, holidays is required. Description: Join our team at Hilton Virginia Beach Oceanfront and Catch 31 as a Valet Attendant and be part of creating unforgettable experiences for our guests. We are seeking dedicated individuals who are passionate about hospitality and enjoy providing exceptional service in a dynamic environment. Responsibilities: Greet guests with a warm and welcoming demeanor upon arrival. Safely and efficiently park and retrieve guests' vehicles. Provide assistance with luggage and other guest belongings as needed. Maintain cleanliness and organization in the valet area. Communicate effectively with guests and colleagues to ensure a seamless experience. Adhere to all safety procedures and traffic laws while operating vehicles. Assist with other duties as assigned by management. Qualifications: Must be at least 21 years old with a valid driver's license. Clean driving record with no major violations. Previous valet parking experience preferred but not required. Strong customer service skills with a focus on guest satisfaction. Ability to thrive in a fast-paced environment and handle multiple tasks efficiently. Excellent communication and interpersonal skills. Must be able to work weekends and holidays as needed. Benefits: Competitive hourly wage plus tips Corporate-sponsored shopping and travel discounts Opportunities for career advancement within the Shamin Hotels family of hotels Employee discounts on hotel stays and dining at Catch 31 Comprehensive training and development programs Positive and supportive work environment Full-time employees are eligible for additional benefits (medical, vision, dental, 401K) and accrue paid time off. If you are a reliable and customer-focused individual who enjoys providing exceptional service in a fast-paced environment, we invite you to apply for the Valet Attendant position at Hilton Virginia Beach Oceanfront and Catch 31. Join us in creating memorable experiences for our guests along the beautiful Virginia Beach coastline! JB.0.00.LN
May 23, 2024
Full time
Job Title: Valet Attendant Location: Hilton Virginia Beach Oceanfront and Catch 31 Job Type: Full-time/Part-time Requirements: Able to work weekends, holidays is required. Description: Join our team at Hilton Virginia Beach Oceanfront and Catch 31 as a Valet Attendant and be part of creating unforgettable experiences for our guests. We are seeking dedicated individuals who are passionate about hospitality and enjoy providing exceptional service in a dynamic environment. Responsibilities: Greet guests with a warm and welcoming demeanor upon arrival. Safely and efficiently park and retrieve guests' vehicles. Provide assistance with luggage and other guest belongings as needed. Maintain cleanliness and organization in the valet area. Communicate effectively with guests and colleagues to ensure a seamless experience. Adhere to all safety procedures and traffic laws while operating vehicles. Assist with other duties as assigned by management. Qualifications: Must be at least 21 years old with a valid driver's license. Clean driving record with no major violations. Previous valet parking experience preferred but not required. Strong customer service skills with a focus on guest satisfaction. Ability to thrive in a fast-paced environment and handle multiple tasks efficiently. Excellent communication and interpersonal skills. Must be able to work weekends and holidays as needed. Benefits: Competitive hourly wage plus tips Corporate-sponsored shopping and travel discounts Opportunities for career advancement within the Shamin Hotels family of hotels Employee discounts on hotel stays and dining at Catch 31 Comprehensive training and development programs Positive and supportive work environment Full-time employees are eligible for additional benefits (medical, vision, dental, 401K) and accrue paid time off. If you are a reliable and customer-focused individual who enjoys providing exceptional service in a fast-paced environment, we invite you to apply for the Valet Attendant position at Hilton Virginia Beach Oceanfront and Catch 31. Join us in creating memorable experiences for our guests along the beautiful Virginia Beach coastline! JB.0.00.LN
Nimpo Lake Resort
Alexis Creek, British Columbia (BC)
Job Title: Hotel Guest Services Attendant Position Available: 1 Company Name: Nimpo Lake Resort Wage and Hours: $20.50/hour, 30-40 hours/week Type of Job: Permanent position, Full-time Work Location: 1595 Nimpo Creek Road, Nimpo Lake, BC, Canada, V0L 1R0 Language English Contact email: To apply, please submit your resume to the above email address and include Hotel Guest Services Attendant in the subject line. Main Duties of the job: Carry luggage for hotel guests, escort incoming guests to their rooms Check rooms to ensure they are in order Address customers' complaints or concerns Assist guests with special needs Attend to baggage problems Attend to group arrivals and departures Handle luggage for hotel guests Maintain luggage storage area Provide information regarding features of rooms, service of hotel and points of interest Provide, arrange for, or refer guests to valet parking services Receive and deliver items and messages for guests Employment Requirements: Experience as an asset
May 22, 2024
Job Title: Hotel Guest Services Attendant Position Available: 1 Company Name: Nimpo Lake Resort Wage and Hours: $20.50/hour, 30-40 hours/week Type of Job: Permanent position, Full-time Work Location: 1595 Nimpo Creek Road, Nimpo Lake, BC, Canada, V0L 1R0 Language English Contact email: To apply, please submit your resume to the above email address and include Hotel Guest Services Attendant in the subject line. Main Duties of the job: Carry luggage for hotel guests, escort incoming guests to their rooms Check rooms to ensure they are in order Address customers' complaints or concerns Assist guests with special needs Attend to baggage problems Attend to group arrivals and departures Handle luggage for hotel guests Maintain luggage storage area Provide information regarding features of rooms, service of hotel and points of interest Provide, arrange for, or refer guests to valet parking services Receive and deliver items and messages for guests Employment Requirements: Experience as an asset
The Garden City Hotel features timeless elegance with modern-day comforts. The property showcases renovated guest rooms along with luxurious suites, first-class culinary backed by Celebrity Chef David Burke, and an array of banquet halls. In order to best serve our guests, we have a portfolio of elegant facilities, such as Red Hots Spa Spa and Salon, and Arrangement Bar by Andrew Scott. Our property also boasts Red Salt Room, King Bar, The Rose Room Underground Lounge and The Patio Bar, all inspired by Chef David Burke. Located in the heart of Garden City, the Hotel is a stone's throw away from Manhattan, only 15 miles by car or 45 minutes by Long Island Railroad. We are looking for a self-motivated and experienced Guest Services evening and Overnight Relief Manager who will assist us in continuing to provide the excellent level of service for which The Garden City Hotel is known. A Guest Service Manager is responsible for overseeing Guest Services, Concierge, Valet parking and Bell Attendants to ensure customer satisfaction, quality service, compliance with company policies and procedures while meeting/exceeding financial goals. In this role a Guest Service Manager is responsible for providing excellent service oversight to our guests while maximizing room revenue and productivity. This position will require a minimum of 2 overnight relief shifts (Friday & Saturday ) per week. Responsibilities include, but are not limited to: Approach all encounters with guests and team members in an attentive, friendly, courteous and service-oriented manner. Comply with all safety standards to encourage safe and efficient hotel operations Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate, coach and counsel all Front Office personnel according to hotel standards. Develop team members and ensure training of Front Office personnel. Maintain a professional working relationship and promote open lines of communication with managers, team members and other departments. Daily walk around of the house to ensure cleanliness standards are being met while noise pollution is under control. Monitor oversold dates to ensure the maximization of room's revenue. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc. Monitor and ensure compliance with SOP's in Rooms and Loss Prevention. Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met. Monitor labor expenses through schedule approval process and ensure budgeted productivity. Work closely with Rooms Division including Housekeeping, Engineering, Security, and Valet to ensure efficient and effective operations and to continuously improve service. Requirements: At least 4 years of progressive front office operations experience and 2 years in a managerial role Must be proficient with O PERA PMS This position requires flexibility with scheduling on all shifts including overnights, weekends and holidays. Benefits: Group Health Insurance Plans (Medical, Dental, Vision) Company Paid Life Insurance Supplemental Short Term Disability Long Term Disability 401k Retirement Savings Plan Paid Vacation Days and Paid PTO Days Complimentary Employee Cafeteria You must provide a resume detailing your work history to be considered. EOE/M/F/D/V See what our employees have to say about being a part of the prestigious Garden City Hotel team. Click here for a brief introduction into some of our many success stories!
May 17, 2024
Full time
The Garden City Hotel features timeless elegance with modern-day comforts. The property showcases renovated guest rooms along with luxurious suites, first-class culinary backed by Celebrity Chef David Burke, and an array of banquet halls. In order to best serve our guests, we have a portfolio of elegant facilities, such as Red Hots Spa Spa and Salon, and Arrangement Bar by Andrew Scott. Our property also boasts Red Salt Room, King Bar, The Rose Room Underground Lounge and The Patio Bar, all inspired by Chef David Burke. Located in the heart of Garden City, the Hotel is a stone's throw away from Manhattan, only 15 miles by car or 45 minutes by Long Island Railroad. We are looking for a self-motivated and experienced Guest Services evening and Overnight Relief Manager who will assist us in continuing to provide the excellent level of service for which The Garden City Hotel is known. A Guest Service Manager is responsible for overseeing Guest Services, Concierge, Valet parking and Bell Attendants to ensure customer satisfaction, quality service, compliance with company policies and procedures while meeting/exceeding financial goals. In this role a Guest Service Manager is responsible for providing excellent service oversight to our guests while maximizing room revenue and productivity. This position will require a minimum of 2 overnight relief shifts (Friday & Saturday ) per week. Responsibilities include, but are not limited to: Approach all encounters with guests and team members in an attentive, friendly, courteous and service-oriented manner. Comply with all safety standards to encourage safe and efficient hotel operations Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate, coach and counsel all Front Office personnel according to hotel standards. Develop team members and ensure training of Front Office personnel. Maintain a professional working relationship and promote open lines of communication with managers, team members and other departments. Daily walk around of the house to ensure cleanliness standards are being met while noise pollution is under control. Monitor oversold dates to ensure the maximization of room's revenue. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc. Monitor and ensure compliance with SOP's in Rooms and Loss Prevention. Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met. Monitor labor expenses through schedule approval process and ensure budgeted productivity. Work closely with Rooms Division including Housekeeping, Engineering, Security, and Valet to ensure efficient and effective operations and to continuously improve service. Requirements: At least 4 years of progressive front office operations experience and 2 years in a managerial role Must be proficient with O PERA PMS This position requires flexibility with scheduling on all shifts including overnights, weekends and holidays. Benefits: Group Health Insurance Plans (Medical, Dental, Vision) Company Paid Life Insurance Supplemental Short Term Disability Long Term Disability 401k Retirement Savings Plan Paid Vacation Days and Paid PTO Days Complimentary Employee Cafeteria You must provide a resume detailing your work history to be considered. EOE/M/F/D/V See what our employees have to say about being a part of the prestigious Garden City Hotel team. Click here for a brief introduction into some of our many success stories!