Requisition ID: 189171 Posting Locations: Memphis Pay Range: $20.00 - $25.00, depending on experience Rate Frequency: Hourly Click here to view a Day in the Life of our Teammates! Our Secret Ingredient is our Teammates. We offer great rewards, competitive pay, career advancement and growth opportunities. Full Time Teammates are also eligible for: Paid Training Paid Time Off plus paid holidays 401(k) with Company matching on a dollar-for-dollar basis Employee Stock Purchase Plan (ESPP) Group Health Insurance - Medical, Dental, Vision & Disability Basic and Supplemental Life Insurance Refresh and Grow your Career with Us! Job Overview We are currently seeking a Technician to join our dynamic Equipment Services team! This position will cover the Memphis and surrounding areas. Mon-Thurs - 10-hour schedule Expectation of overnight work Could be up to 25% overnight travel based on business needs. Current tech pay rate with a $5/hr additional differential pay The Technician Tech Services will professionally diagnose, and repair fountains, vendors, coolers, and other beverage dispensing equipment to the customers' satisfaction, properly manage tools and parts and maintain records and reports, safely and efficiently per Company standards; provide great customer service and communication to Coca-Cola Consolidated (CCC), Coca-Cola North America (CCNA), and Equipment Reutilization Solutions (ERS) internal and external customers with the ability to sell revenue-generating service through the Coca-Cola Consolidated Equipment Reutilization Solutions (CCC ERS) proposition. Duties & Responsibilities Diagnose and repair fountains, venders, coolers, and other beverage dispensing equipment to the customers' satisfaction, properly manage tools and parts, and maintain records and reports, safely and efficiently per Company standards Operate handheld devices to maintain accurate delivery, removal, movement records, and parts inventory accountability Drive safely following all motor vehicle laws without distraction; maintain a safe working environment by completing all assigned safety training activities, adhering to all safety policies and procedures; including conducting Department of Transportation (DOT) daily pre-trip and daily post-trip inspections of vehicle, as required Maintain proper use, possession, and accountability for all parts, tools, supplies, and keys necessary for the job Complete all required training, maintain updates and documents as related to all equipment Knowledge, Skills, & Abilities Must be able to lift 50 pounds Drive and ride for long periods Use refrigeration tools, refrigeration scales, electrical and cordless tools, general hand tools, and electronic devices Work inside and outside customer locations, in uncontrolled temperatures Experience in the electrical and, or refrigeration field required Minimum Qualifications High school diploma or GED Knowledge acquired through up to 12 months of work experience Preferred Qualifications Valid driver's license EPA Level 1 Refrigeration certification preferred or ability to obtain this certification within 6 months Ability to obtain forklift and pallet jack certification Ability to pass company certification programs for equipment repair and safety - i.e., BEST, FAST, Advanced Refrigeration Work Environment Work environment will vary, including exposure to weather conditions, coolers, and customer storage areas which may be non-temperature controlled Coca-Cola Consolidated, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Nearest Major Market: Memphis
May 19, 2024
Full time
Requisition ID: 189171 Posting Locations: Memphis Pay Range: $20.00 - $25.00, depending on experience Rate Frequency: Hourly Click here to view a Day in the Life of our Teammates! Our Secret Ingredient is our Teammates. We offer great rewards, competitive pay, career advancement and growth opportunities. Full Time Teammates are also eligible for: Paid Training Paid Time Off plus paid holidays 401(k) with Company matching on a dollar-for-dollar basis Employee Stock Purchase Plan (ESPP) Group Health Insurance - Medical, Dental, Vision & Disability Basic and Supplemental Life Insurance Refresh and Grow your Career with Us! Job Overview We are currently seeking a Technician to join our dynamic Equipment Services team! This position will cover the Memphis and surrounding areas. Mon-Thurs - 10-hour schedule Expectation of overnight work Could be up to 25% overnight travel based on business needs. Current tech pay rate with a $5/hr additional differential pay The Technician Tech Services will professionally diagnose, and repair fountains, vendors, coolers, and other beverage dispensing equipment to the customers' satisfaction, properly manage tools and parts and maintain records and reports, safely and efficiently per Company standards; provide great customer service and communication to Coca-Cola Consolidated (CCC), Coca-Cola North America (CCNA), and Equipment Reutilization Solutions (ERS) internal and external customers with the ability to sell revenue-generating service through the Coca-Cola Consolidated Equipment Reutilization Solutions (CCC ERS) proposition. Duties & Responsibilities Diagnose and repair fountains, venders, coolers, and other beverage dispensing equipment to the customers' satisfaction, properly manage tools and parts, and maintain records and reports, safely and efficiently per Company standards Operate handheld devices to maintain accurate delivery, removal, movement records, and parts inventory accountability Drive safely following all motor vehicle laws without distraction; maintain a safe working environment by completing all assigned safety training activities, adhering to all safety policies and procedures; including conducting Department of Transportation (DOT) daily pre-trip and daily post-trip inspections of vehicle, as required Maintain proper use, possession, and accountability for all parts, tools, supplies, and keys necessary for the job Complete all required training, maintain updates and documents as related to all equipment Knowledge, Skills, & Abilities Must be able to lift 50 pounds Drive and ride for long periods Use refrigeration tools, refrigeration scales, electrical and cordless tools, general hand tools, and electronic devices Work inside and outside customer locations, in uncontrolled temperatures Experience in the electrical and, or refrigeration field required Minimum Qualifications High school diploma or GED Knowledge acquired through up to 12 months of work experience Preferred Qualifications Valid driver's license EPA Level 1 Refrigeration certification preferred or ability to obtain this certification within 6 months Ability to obtain forklift and pallet jack certification Ability to pass company certification programs for equipment repair and safety - i.e., BEST, FAST, Advanced Refrigeration Work Environment Work environment will vary, including exposure to weather conditions, coolers, and customer storage areas which may be non-temperature controlled Coca-Cola Consolidated, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Nearest Major Market: Memphis
Requisition ID: 187896 Posting Locations: Cincinnati Pay Range: $24.10 - $26.10, depending on experience Rate Frequency: Hourly Click here to view a Day in the Life of our Teammates! Our Secret Ingredient is our Teammates. We offer great rewards, competitive pay, career advancement and growth opportunities. Full Time Teammates are also eligible for: Paid Training Paid Time Off plus paid holidays Group Health Insurance - Medical, Dental, Vision & Disability Basic and Supplemental Life Insurance Refresh and Grow your Career with Us! Job Overview Sunday - Thursday Between 10:30 AM - 8:00 PM The Technician Tech Services will professionally diagnose, and repair fountains, vendors, coolers, and other beverage dispensing equipment to the customers' satisfaction, properly manage tools and parts and maintain records and reports, safely and efficiently per Company standards; provide great customer service and communication to Coca-Cola Consolidated (CCC), Coca-Cola North America (CCNA), and Equipment Reutilization Solutions (ERS) internal and external customers with the ability to sell revenue-generating service through the Coca-Cola Consolidated Equipment Reutilization Solutions (CCC ERS) proposition. Duties & Responsibilities Diagnose and repair fountains, venders, coolers, and other beverage dispensing equipment to the customers' satisfaction, properly manage tools and parts, and maintain records and reports, safely and efficiently per Company standards Operate handheld devices to maintain accurate delivery, removal, movement records, and parts inventory accountability Drive safely following all motor vehicle laws without distraction; maintain a safe working environment by completing all assigned safety training activities, adhering to all safety policies and procedures; including conducting Department of Transportation (DOT) daily pre-trip and daily post-trip inspections of vehicle, as required Maintain proper use, possession, and accountability for all parts, tools, supplies, and keys necessary for the job Complete all required training, maintain updates and documents as related to all equipment Knowledge, Skills, & Abilities Must be able to lift 50 pounds Drive and ride for long periods Use refrigeration tools, refrigeration scales, electrical and cordless tools, general hand tools, and electronic devices Work inside and outside customer locations, in uncontrolled temperatures Experience in the electrical and, or refrigeration field required Minimum Qualifications High school diploma or GED Knowledge acquired through up to 12 months of work experience Preferred Qualifications Valid driver's license EPA Level 1 Refrigeration certification preferred or ability to obtain this certification within 6 months Ability to obtain forklift and pallet jack certification Ability to pass company certification programs for equipment repair and safety - i.e., BEST, FAST, Advanced Refrigeration Work Environment Work environment will vary, including exposure to weather conditions, coolers, and customer storage areas which may be non-temperature controlled Coca-Cola Consolidated, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Nearest Major Market: Cincinnati
May 19, 2024
Full time
Requisition ID: 187896 Posting Locations: Cincinnati Pay Range: $24.10 - $26.10, depending on experience Rate Frequency: Hourly Click here to view a Day in the Life of our Teammates! Our Secret Ingredient is our Teammates. We offer great rewards, competitive pay, career advancement and growth opportunities. Full Time Teammates are also eligible for: Paid Training Paid Time Off plus paid holidays Group Health Insurance - Medical, Dental, Vision & Disability Basic and Supplemental Life Insurance Refresh and Grow your Career with Us! Job Overview Sunday - Thursday Between 10:30 AM - 8:00 PM The Technician Tech Services will professionally diagnose, and repair fountains, vendors, coolers, and other beverage dispensing equipment to the customers' satisfaction, properly manage tools and parts and maintain records and reports, safely and efficiently per Company standards; provide great customer service and communication to Coca-Cola Consolidated (CCC), Coca-Cola North America (CCNA), and Equipment Reutilization Solutions (ERS) internal and external customers with the ability to sell revenue-generating service through the Coca-Cola Consolidated Equipment Reutilization Solutions (CCC ERS) proposition. Duties & Responsibilities Diagnose and repair fountains, venders, coolers, and other beverage dispensing equipment to the customers' satisfaction, properly manage tools and parts, and maintain records and reports, safely and efficiently per Company standards Operate handheld devices to maintain accurate delivery, removal, movement records, and parts inventory accountability Drive safely following all motor vehicle laws without distraction; maintain a safe working environment by completing all assigned safety training activities, adhering to all safety policies and procedures; including conducting Department of Transportation (DOT) daily pre-trip and daily post-trip inspections of vehicle, as required Maintain proper use, possession, and accountability for all parts, tools, supplies, and keys necessary for the job Complete all required training, maintain updates and documents as related to all equipment Knowledge, Skills, & Abilities Must be able to lift 50 pounds Drive and ride for long periods Use refrigeration tools, refrigeration scales, electrical and cordless tools, general hand tools, and electronic devices Work inside and outside customer locations, in uncontrolled temperatures Experience in the electrical and, or refrigeration field required Minimum Qualifications High school diploma or GED Knowledge acquired through up to 12 months of work experience Preferred Qualifications Valid driver's license EPA Level 1 Refrigeration certification preferred or ability to obtain this certification within 6 months Ability to obtain forklift and pallet jack certification Ability to pass company certification programs for equipment repair and safety - i.e., BEST, FAST, Advanced Refrigeration Work Environment Work environment will vary, including exposure to weather conditions, coolers, and customer storage areas which may be non-temperature controlled Coca-Cola Consolidated, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Nearest Major Market: Cincinnati
Requisition ID: 180635 Posting Locations: LaVergne Pay Range: $20.00 - $25.00, depending on experience Rate Frequency: Hourly Click here to view a Day in the Life of our Teammates! Our Secret Ingredient is our Teammates. We offer great rewards, competitive pay, career advancement and growth opportunities. Full Time Teammates are also eligible for: Paid Training Paid Time Off plus paid holidays 401(k) with Company matching on a dollar-for-dollar basis Employee Stock Purchase Plan (ESPP) Group Health Insurance - Medical, Dental, Vision & Disability Basic and Supplemental Life Insurance Refresh and Grow your Career with Us! Job Overview We are currently seeking a Technician to join our dynamic Equipment Services team! This position will cover the La Vergne and surrounding areas. Mon-Thurs - 10-hour schedule Expectation of overnight work Could be up to 25% overnight travel based on business needs. Current tech pay rate with a $5/hr additional differential pay The Technician Tech Services will professionally diagnose, and repair fountains, vendors, coolers, and other beverage dispensing equipment to the customers' satisfaction, properly manage tools and parts and maintain records and reports, safely and efficiently per Company standards; provide great customer service and communication to Coca-Cola Consolidated (CCC), Coca-Cola North America (CCNA), and Equipment Reutilization Solutions (ERS) internal and external customers with the ability to sell revenue-generating service through the Coca-Cola Consolidated Equipment Reutilization Solutions (CCC ERS) proposition. Duties & Responsibilities Diagnose and repair fountains, venders, coolers, and other beverage dispensing equipment to the customers' satisfaction, properly manage tools and parts, and maintain records and reports, safely and efficiently per Company standards Operate handheld devices to maintain accurate delivery, removal, movement records, and parts inventory accountability Drive safely following all motor vehicle laws without distraction; maintain a safe working environment by completing all assigned safety training activities, adhering to all safety policies and procedures; including conducting Department of Transportation (DOT) daily pre-trip and daily post-trip inspections of vehicle, as required Maintain proper use, possession, and accountability for all parts, tools, supplies, and keys necessary for the job Complete all required training, maintain updates and documents as related to all equipment Knowledge, Skills, & Abilities Must be able to lift 50 pounds Drive and ride for long periods Use refrigeration tools, refrigeration scales, electrical and cordless tools, general hand tools, and electronic devices Work inside and outside customer locations, in uncontrolled temperatures Experience in the electrical and, or refrigeration field required Minimum Qualifications High school diploma or GED Knowledge acquired through up to 12 months of work experience Preferred Qualifications Valid driver's license EPA Level 1 Refrigeration certification preferred or ability to obtain this certification within 6 months Ability to obtain forklift and pallet jack certification Ability to pass company certification programs for equipment repair and safety - i.e., BEST, FAST, Advanced Refrigeration Work Environment Work environment will vary, including exposure to weather conditions, coolers, and customer storage areas which may be non-temperature controlled Coca-Cola Consolidated, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Nearest Major Market: Nashville
May 01, 2024
Full time
Requisition ID: 180635 Posting Locations: LaVergne Pay Range: $20.00 - $25.00, depending on experience Rate Frequency: Hourly Click here to view a Day in the Life of our Teammates! Our Secret Ingredient is our Teammates. We offer great rewards, competitive pay, career advancement and growth opportunities. Full Time Teammates are also eligible for: Paid Training Paid Time Off plus paid holidays 401(k) with Company matching on a dollar-for-dollar basis Employee Stock Purchase Plan (ESPP) Group Health Insurance - Medical, Dental, Vision & Disability Basic and Supplemental Life Insurance Refresh and Grow your Career with Us! Job Overview We are currently seeking a Technician to join our dynamic Equipment Services team! This position will cover the La Vergne and surrounding areas. Mon-Thurs - 10-hour schedule Expectation of overnight work Could be up to 25% overnight travel based on business needs. Current tech pay rate with a $5/hr additional differential pay The Technician Tech Services will professionally diagnose, and repair fountains, vendors, coolers, and other beverage dispensing equipment to the customers' satisfaction, properly manage tools and parts and maintain records and reports, safely and efficiently per Company standards; provide great customer service and communication to Coca-Cola Consolidated (CCC), Coca-Cola North America (CCNA), and Equipment Reutilization Solutions (ERS) internal and external customers with the ability to sell revenue-generating service through the Coca-Cola Consolidated Equipment Reutilization Solutions (CCC ERS) proposition. Duties & Responsibilities Diagnose and repair fountains, venders, coolers, and other beverage dispensing equipment to the customers' satisfaction, properly manage tools and parts, and maintain records and reports, safely and efficiently per Company standards Operate handheld devices to maintain accurate delivery, removal, movement records, and parts inventory accountability Drive safely following all motor vehicle laws without distraction; maintain a safe working environment by completing all assigned safety training activities, adhering to all safety policies and procedures; including conducting Department of Transportation (DOT) daily pre-trip and daily post-trip inspections of vehicle, as required Maintain proper use, possession, and accountability for all parts, tools, supplies, and keys necessary for the job Complete all required training, maintain updates and documents as related to all equipment Knowledge, Skills, & Abilities Must be able to lift 50 pounds Drive and ride for long periods Use refrigeration tools, refrigeration scales, electrical and cordless tools, general hand tools, and electronic devices Work inside and outside customer locations, in uncontrolled temperatures Experience in the electrical and, or refrigeration field required Minimum Qualifications High school diploma or GED Knowledge acquired through up to 12 months of work experience Preferred Qualifications Valid driver's license EPA Level 1 Refrigeration certification preferred or ability to obtain this certification within 6 months Ability to obtain forklift and pallet jack certification Ability to pass company certification programs for equipment repair and safety - i.e., BEST, FAST, Advanced Refrigeration Work Environment Work environment will vary, including exposure to weather conditions, coolers, and customer storage areas which may be non-temperature controlled Coca-Cola Consolidated, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Nearest Major Market: Nashville
Job Description Patient Dining Assistant US-OR-PORTLAND Job ID: 24-38115 Type: Part Time - Benefitted Emanuel Medical Ctr campus Overview Patients feel comfortable seeking your advice on meals and snacks. You have a keen understanding of their dietary restrictions and how to choose the best food options. Your caring and competent nature fits well with the Legacy mission of making life better for others. As a natural people person, the Patient Dining Assistant communicates with patients in-person or via phone to help them place their meal orders based on dietary restrictions. As a valuable member of the food and nutrition team, the Patient Dining Assistant accurately inputs menu selections, responds to requests from nursing units and makes sure that patients meals are consistent with their diet orders. Provides excellent customer service, acting as the Nutrition Services "greeter" who directly communicates with patients by telephone or in person. Serves meals to patients in a professional, efficient manner; instructs patients on meal ordering system; assists patients in placing meal orders; assesses the patients capabilities to utilize the meal order system; completes calorie counts recording patient intake; clearly communicates diet order restrictions to patient; participates as part of the food and nutrition team with nurses, dietitians, and other staff. Takes patients' orders, menu choices for their meals or snacks. Accurately inputs menu selections, prints, meal tickets, responds to printed requests from nursing units, assuring patient choices are consistent with their diet orders. Responsibilities Answers telephone calls from patients, nursing staff, and others. Enters patient menu selections and other patient information into computer system accurately and in a timely manner demonstrating computer literacy. Responds to telephone and printer generated meal choices and inquiries utilizing established scripts as applicable. Verifies diet orders and confirms that patient requests are appropriate for the specified diet order; delivers appropriate menu for diet order. Assures all call center processes are performed smoothly and on schedule including generating/distributing reports from Computrition/Electronic Health Record, meeting benchmark standards for length of calls, etc. Serves meals and between meal nourishments to patients in a professional and efficient manner. Assists patients and/or family members in placing meal orders utilizing established scripts; assesses patient s ability to utilize the meal order system and follows up with the appropriate staff member if unable to participate. Processes diet requisitions retrieved from nursing stations and coordinates additional call center processes between nursing units and production. Orders and replenishes floor stock items on nursing units. Retrieves completed meals from patients rooms in a timely manner and records nutrient intake from meals Communicates with members of other Food and Nutrition Department and other departments effectively and concisely regarding patient support concerns/issues, requests, and other special circumstances; acts as a Food and Nutrition Department liaison. Portions food items in proper containers utilizing proper portion sizes. Anticipates patient/team member needs and services them; when conflicts/concerns arise, he/she takes ownership of the problem and ensures a positive resolution. Participates in departmental quality improvement activities. Serves as a quality assurance control point for every aspect of the room service program. Performs other duties as requested/assigned. Qualifications Education: High school diploma or equivalent preferred. Experience in customer service environment, and computer operations required. Experience in high volume call center, and food service operations with knowledge of therapeutic diets are preferred. Registered Diet Technician preferred. Skills: Knowledge of specialized diets, hospital processes, medical terminology, along with emergency codes and responses are essential for this position. Experienced in use of computers, with focus on data input, production reports/tallies. Ability to work efficiently without direct supervision; time management skills are essential. Ability to manage high call volumes to courteously receive patient phone calls, process the information and accurately enter into computer system. Demonstrates the ability to speak clearly and be easily understood in a positive and professional manner. Ability to complete all conversations in a positive and helpful manner while meeting time management expectations. Ability to understand and determine patient requests when language or communication style may be difficult to understand, or other patient complications exist. Ability to triage and manage requests to ensure that customer service and essential job functions are always maintained. Ability to understand, operate and problem solve office equipment issues. Ability to interact effectively with hospital and department computer software programs. Ability to understand and utilize patient nutrition related information. Ability to successfully negotiate patient meal choices during phone interactions. LEGACY S VALUES IN ACTION: Follows guidelines set forth in Legacy s Values in Action. Equal Opportunity Employer/Vet/Disabled Compensation details: 17.54-23.75 Hourly Wage PI44ed43ba9e56-7798
May 24, 2024
Full time
Job Description Patient Dining Assistant US-OR-PORTLAND Job ID: 24-38115 Type: Part Time - Benefitted Emanuel Medical Ctr campus Overview Patients feel comfortable seeking your advice on meals and snacks. You have a keen understanding of their dietary restrictions and how to choose the best food options. Your caring and competent nature fits well with the Legacy mission of making life better for others. As a natural people person, the Patient Dining Assistant communicates with patients in-person or via phone to help them place their meal orders based on dietary restrictions. As a valuable member of the food and nutrition team, the Patient Dining Assistant accurately inputs menu selections, responds to requests from nursing units and makes sure that patients meals are consistent with their diet orders. Provides excellent customer service, acting as the Nutrition Services "greeter" who directly communicates with patients by telephone or in person. Serves meals to patients in a professional, efficient manner; instructs patients on meal ordering system; assists patients in placing meal orders; assesses the patients capabilities to utilize the meal order system; completes calorie counts recording patient intake; clearly communicates diet order restrictions to patient; participates as part of the food and nutrition team with nurses, dietitians, and other staff. Takes patients' orders, menu choices for their meals or snacks. Accurately inputs menu selections, prints, meal tickets, responds to printed requests from nursing units, assuring patient choices are consistent with their diet orders. Responsibilities Answers telephone calls from patients, nursing staff, and others. Enters patient menu selections and other patient information into computer system accurately and in a timely manner demonstrating computer literacy. Responds to telephone and printer generated meal choices and inquiries utilizing established scripts as applicable. Verifies diet orders and confirms that patient requests are appropriate for the specified diet order; delivers appropriate menu for diet order. Assures all call center processes are performed smoothly and on schedule including generating/distributing reports from Computrition/Electronic Health Record, meeting benchmark standards for length of calls, etc. Serves meals and between meal nourishments to patients in a professional and efficient manner. Assists patients and/or family members in placing meal orders utilizing established scripts; assesses patient s ability to utilize the meal order system and follows up with the appropriate staff member if unable to participate. Processes diet requisitions retrieved from nursing stations and coordinates additional call center processes between nursing units and production. Orders and replenishes floor stock items on nursing units. Retrieves completed meals from patients rooms in a timely manner and records nutrient intake from meals Communicates with members of other Food and Nutrition Department and other departments effectively and concisely regarding patient support concerns/issues, requests, and other special circumstances; acts as a Food and Nutrition Department liaison. Portions food items in proper containers utilizing proper portion sizes. Anticipates patient/team member needs and services them; when conflicts/concerns arise, he/she takes ownership of the problem and ensures a positive resolution. Participates in departmental quality improvement activities. Serves as a quality assurance control point for every aspect of the room service program. Performs other duties as requested/assigned. Qualifications Education: High school diploma or equivalent preferred. Experience in customer service environment, and computer operations required. Experience in high volume call center, and food service operations with knowledge of therapeutic diets are preferred. Registered Diet Technician preferred. Skills: Knowledge of specialized diets, hospital processes, medical terminology, along with emergency codes and responses are essential for this position. Experienced in use of computers, with focus on data input, production reports/tallies. Ability to work efficiently without direct supervision; time management skills are essential. Ability to manage high call volumes to courteously receive patient phone calls, process the information and accurately enter into computer system. Demonstrates the ability to speak clearly and be easily understood in a positive and professional manner. Ability to complete all conversations in a positive and helpful manner while meeting time management expectations. Ability to understand and determine patient requests when language or communication style may be difficult to understand, or other patient complications exist. Ability to triage and manage requests to ensure that customer service and essential job functions are always maintained. Ability to understand, operate and problem solve office equipment issues. Ability to interact effectively with hospital and department computer software programs. Ability to understand and utilize patient nutrition related information. Ability to successfully negotiate patient meal choices during phone interactions. LEGACY S VALUES IN ACTION: Follows guidelines set forth in Legacy s Values in Action. Equal Opportunity Employer/Vet/Disabled Compensation details: 17.54-23.75 Hourly Wage PI44ed43ba9e56-7798
Patient Dining Assistant US-OR-PORTLAND Job ID: 24-37722 Type: Part Time - Benefitted Emanuel Medical Ctr campus Overview Patients feel comfortable seeking your advice on meals and snacks. You have a keen understanding of their dietary restrictions and how to choose the best food options. Your caring and competent nature fits well with the Legacy mission of making life better for others. As a natural "people person," the Patient Dining Assistant communicates with patients in-person or via phone to help them place their meal orders based on dietary restrictions. As a valuable member of the food and nutrition team, the Patient Dining Assistant accurately inputs menu selections, responds to requests from nursing units and makes sure that patients' meals are consistent with their diet orders. Provides excellent customer service, acting as the Nutrition Services "greeter" who directly communicates with patients by telephone or in person. Serves meals to patients in a professional, efficient manner; instructs patients on meal ordering system; assists patients in placing meal orders; assesses the patients capabilities to utilize the meal order system; completes calorie counts - recording patient intake; clearly communicates diet order restrictions to patient; participates as part of the food and nutrition team - with nurses, dietitians, and other staff. Takes patients' orders, menu choices for their meals or snacks. Accurately inputs menu selections, prints, meal tickets, responds to printed requests from nursing units, assuring patient choices are consistent with their diet orders. Responsibilities Answers telephone calls from patients, nursing staff, and others. Enters patient menu selections and other patient information into computer system accurately and in a timely manner demonstrating computer literacy. Responds to telephone and printer generated meal choices and inquiries utilizing established scripts as applicable. Verifies diet orders and confirms that patient requests are appropriate for the specified diet order; delivers appropriate menu for diet order. Assures all call center processes are performed smoothly and on schedule - including generating/distributing reports from Computrition/Electronic Health Record, meeting benchmark standards for length of calls, etc. Serves meals and between meal nourishments to patients in a professional and efficient manner. Assists patients and/or family members in placing meal orders utilizing established scripts; assesses patient's ability to utilize the meal order system and follows up with the appropriate staff member if unable to participate. Processes diet requisitions retrieved from nursing stations and coordinates additional call center processes between nursing units and production. Orders and replenishes floor stock items on nursing units. Retrieves completed meals from patients' rooms in a timely manner and records nutrient intake from meals Communicates with members of other Food and Nutrition Department and other departments effectively and concisely regarding patient support concerns/issues, requests, and other special circumstances; acts as a Food and Nutrition Department liaison. Portions food items in proper containers utilizing proper portion sizes. Anticipates patient/team member needs and services them; when conflicts/concerns arise, he/she takes ownership of the problem and ensures a positive resolution. Participates in departmental quality improvement activities. Serves as a quality assurance control point for every aspect of the room service program. Performs other duties as requested/assigned. Qualifications Education: High school diploma or equivalent preferred. Experience in customer service environment, and computer operations required. Experience in high volume call center, and food service operations with knowledge of therapeutic diets are preferred. Registered Diet Technician preferred. Skills: Knowledge of specialized diets, hospital processes, medical terminology, along with emergency codes and responses are essential for this position. Experienced in use of computers, with focus on data input, production reports/tallies. Ability to work efficiently without direct supervision; time management skills are essential. Ability to manage high call volumes - to courteously receive patient phone calls, process the information and accurately enter into computer system. Demonstrates the ability to speak clearly and be easily understood in a positive and professional manner. Ability to complete all conversations in a positive and helpful manner while meeting time management expectations. Ability to understand and determine patient requests when language or communication style may be difficult to understand, or other patient complications exist. Ability to triage and manage requests to ensure that customer service and essential job functions are always maintained. Ability to understand, operate and problem solve office equipment issues. Ability to interact effectively with hospital and department computer software programs. Ability to understand and utilize patient nutrition related information. Ability to successfully negotiate patient meal choices during phone interactions. LEGACY'S VALUES IN ACTION: Follows guidelines set forth in Legacy's Values in Action. Equal Opportunity Employer/Vet/Disabled Compensation details: 17.54-23.75 Hourly Wage PI9820acf9e3d6-1353
May 20, 2024
Full time
Patient Dining Assistant US-OR-PORTLAND Job ID: 24-37722 Type: Part Time - Benefitted Emanuel Medical Ctr campus Overview Patients feel comfortable seeking your advice on meals and snacks. You have a keen understanding of their dietary restrictions and how to choose the best food options. Your caring and competent nature fits well with the Legacy mission of making life better for others. As a natural "people person," the Patient Dining Assistant communicates with patients in-person or via phone to help them place their meal orders based on dietary restrictions. As a valuable member of the food and nutrition team, the Patient Dining Assistant accurately inputs menu selections, responds to requests from nursing units and makes sure that patients' meals are consistent with their diet orders. Provides excellent customer service, acting as the Nutrition Services "greeter" who directly communicates with patients by telephone or in person. Serves meals to patients in a professional, efficient manner; instructs patients on meal ordering system; assists patients in placing meal orders; assesses the patients capabilities to utilize the meal order system; completes calorie counts - recording patient intake; clearly communicates diet order restrictions to patient; participates as part of the food and nutrition team - with nurses, dietitians, and other staff. Takes patients' orders, menu choices for their meals or snacks. Accurately inputs menu selections, prints, meal tickets, responds to printed requests from nursing units, assuring patient choices are consistent with their diet orders. Responsibilities Answers telephone calls from patients, nursing staff, and others. Enters patient menu selections and other patient information into computer system accurately and in a timely manner demonstrating computer literacy. Responds to telephone and printer generated meal choices and inquiries utilizing established scripts as applicable. Verifies diet orders and confirms that patient requests are appropriate for the specified diet order; delivers appropriate menu for diet order. Assures all call center processes are performed smoothly and on schedule - including generating/distributing reports from Computrition/Electronic Health Record, meeting benchmark standards for length of calls, etc. Serves meals and between meal nourishments to patients in a professional and efficient manner. Assists patients and/or family members in placing meal orders utilizing established scripts; assesses patient's ability to utilize the meal order system and follows up with the appropriate staff member if unable to participate. Processes diet requisitions retrieved from nursing stations and coordinates additional call center processes between nursing units and production. Orders and replenishes floor stock items on nursing units. Retrieves completed meals from patients' rooms in a timely manner and records nutrient intake from meals Communicates with members of other Food and Nutrition Department and other departments effectively and concisely regarding patient support concerns/issues, requests, and other special circumstances; acts as a Food and Nutrition Department liaison. Portions food items in proper containers utilizing proper portion sizes. Anticipates patient/team member needs and services them; when conflicts/concerns arise, he/she takes ownership of the problem and ensures a positive resolution. Participates in departmental quality improvement activities. Serves as a quality assurance control point for every aspect of the room service program. Performs other duties as requested/assigned. Qualifications Education: High school diploma or equivalent preferred. Experience in customer service environment, and computer operations required. Experience in high volume call center, and food service operations with knowledge of therapeutic diets are preferred. Registered Diet Technician preferred. Skills: Knowledge of specialized diets, hospital processes, medical terminology, along with emergency codes and responses are essential for this position. Experienced in use of computers, with focus on data input, production reports/tallies. Ability to work efficiently without direct supervision; time management skills are essential. Ability to manage high call volumes - to courteously receive patient phone calls, process the information and accurately enter into computer system. Demonstrates the ability to speak clearly and be easily understood in a positive and professional manner. Ability to complete all conversations in a positive and helpful manner while meeting time management expectations. Ability to understand and determine patient requests when language or communication style may be difficult to understand, or other patient complications exist. Ability to triage and manage requests to ensure that customer service and essential job functions are always maintained. Ability to understand, operate and problem solve office equipment issues. Ability to interact effectively with hospital and department computer software programs. Ability to understand and utilize patient nutrition related information. Ability to successfully negotiate patient meal choices during phone interactions. LEGACY'S VALUES IN ACTION: Follows guidelines set forth in Legacy's Values in Action. Equal Opportunity Employer/Vet/Disabled Compensation details: 17.54-23.75 Hourly Wage PI9820acf9e3d6-1353
Are you someone who enjoys helping others and interested in starting a career in the hospital setting? As a Patient & Family Concierge, you will work alongside our Patient Care Technicians and Professional Staff Nurses to help create a better experience for both patients and family members entering and exiting the hospital. The Patient & Family Concierge will be assigned both bedside, stocking, and administrative tasks. UPMC Children's Hospital is currently seeking a Full-Time Patient & Family Concierge (PFC) for our Neonatal Intensive Care Unit. Rotating shifts, weekend shifts, and rotating holiday shifts will be required. _The final candidate will be placed in the appropriate title and pay rate based on experience and education. The starting rate of pay for a PFC is $17.38/hr._ The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the PFC is to create and deliver a top-notch experience for patients, visitors, and colleagues. The PFC will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the PFC may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the PFC will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: + Destination Coordination: + Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. + Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. + Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. + Issues courtesy parking discounts and free passes when appropriate. + Issues patient scooters to patients and visitors as needed. + Assists with parking cashier functions and validates patient parking. + Establishes tracking of patient belongings upon admission. + Environmental Services: + Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. + Replenishes supplies as needed. + Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. + Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. + Dietary Services: + Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. + Maintains food safety and quality by applying HACCP principles throughout service. + Adheres to department procedures regarding the operation of all food service equipment. + Performs sanitation in accordance with departmental procedures and health department guidelines. + Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. + Delivers other nourishments to patients upon request. + Follows all safety and sanitation regulations. + Transportation Services: + Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. + Performs inspections and disinfecting procedures on transportation equipment utilized by the department. + Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. + Reports the status of transportation activities and abnormal activities to a supervisor. + Enters requests for equipment repairs into the online portal as maintenance issues are identified. + Inspects and disinfects transportation equipment. + Supply & Equipment Management: + Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. + Organizes supply room. + Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. + Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. + Maintains refrigerator and temperature logs and checks all expiration dates on supplies. + Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. + Monitors supply inventory and expiration date in collaboration with supply chain management. + Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge. + General: + Answers unit phones and transfers to appropriate staff. + Responds to call lights under Nursing Assistant/PCT direction. + Interacts and socializes with patients and assesses patient needs. + Rounds hourly to ensure all areas of responsibility are met satisfactorily. + Prints and distributes daily plans of care. + Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed. + Depending upon unit, may maintain resources like pamphlets, department contacts, etc. + Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. + Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. + Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. + Access to medications is limited to the distribution of the medication to the nurse. + Performs in accordance with all other system-wide competencies/behaviors. + Performs other duties as assigned. + Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. + High School diploma + OR active High School/GED program enrollment + OR one year of previous job experience required in lieu of HS Diploma/GED. + Previous experience in health care or customer service is a plus, but not required. + Ability to follow written and verbal instructions. Licensure, Certifications, and Clearances: + Act 31 Child Abuse Reporting with renewal + Act 33 with renewal + Act 34 with renewal + Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran
May 11, 2024
Full time
Are you someone who enjoys helping others and interested in starting a career in the hospital setting? As a Patient & Family Concierge, you will work alongside our Patient Care Technicians and Professional Staff Nurses to help create a better experience for both patients and family members entering and exiting the hospital. The Patient & Family Concierge will be assigned both bedside, stocking, and administrative tasks. UPMC Children's Hospital is currently seeking a Full-Time Patient & Family Concierge (PFC) for our Neonatal Intensive Care Unit. Rotating shifts, weekend shifts, and rotating holiday shifts will be required. _The final candidate will be placed in the appropriate title and pay rate based on experience and education. The starting rate of pay for a PFC is $17.38/hr._ The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the PFC is to create and deliver a top-notch experience for patients, visitors, and colleagues. The PFC will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the PFC may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the PFC will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: + Destination Coordination: + Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. + Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. + Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. + Issues courtesy parking discounts and free passes when appropriate. + Issues patient scooters to patients and visitors as needed. + Assists with parking cashier functions and validates patient parking. + Establishes tracking of patient belongings upon admission. + Environmental Services: + Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. + Replenishes supplies as needed. + Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. + Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. + Dietary Services: + Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. + Maintains food safety and quality by applying HACCP principles throughout service. + Adheres to department procedures regarding the operation of all food service equipment. + Performs sanitation in accordance with departmental procedures and health department guidelines. + Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. + Delivers other nourishments to patients upon request. + Follows all safety and sanitation regulations. + Transportation Services: + Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. + Performs inspections and disinfecting procedures on transportation equipment utilized by the department. + Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. + Reports the status of transportation activities and abnormal activities to a supervisor. + Enters requests for equipment repairs into the online portal as maintenance issues are identified. + Inspects and disinfects transportation equipment. + Supply & Equipment Management: + Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. + Organizes supply room. + Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. + Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. + Maintains refrigerator and temperature logs and checks all expiration dates on supplies. + Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. + Monitors supply inventory and expiration date in collaboration with supply chain management. + Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge. + General: + Answers unit phones and transfers to appropriate staff. + Responds to call lights under Nursing Assistant/PCT direction. + Interacts and socializes with patients and assesses patient needs. + Rounds hourly to ensure all areas of responsibility are met satisfactorily. + Prints and distributes daily plans of care. + Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed. + Depending upon unit, may maintain resources like pamphlets, department contacts, etc. + Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. + Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. + Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. + Access to medications is limited to the distribution of the medication to the nurse. + Performs in accordance with all other system-wide competencies/behaviors. + Performs other duties as assigned. + Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. + High School diploma + OR active High School/GED program enrollment + OR one year of previous job experience required in lieu of HS Diploma/GED. + Previous experience in health care or customer service is a plus, but not required. + Ability to follow written and verbal instructions. Licensure, Certifications, and Clearances: + Act 31 Child Abuse Reporting with renewal + Act 33 with renewal + Act 34 with renewal + Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran
University of Pittsburgh Medical Center
Pittsburgh, Pennsylvania
Are you someone who enjoys helping others and interested in starting a career in the hospital setting? As a Patient & Family Concierge, you will work alongside our Patient Care Technicians and Professional Staff Nurses to help create a better experience for both patients and family members entering and exiting the hospital. The Patient & Family Concierge will be assigned both bedside, stocking, and administrative tasks. UPMC Children's Hospital is currently seeking a Full-Time Patient & Family Concierge (PFC) for our Neonatal Intensive Care Unit. Rotating shifts, weekend shifts, and rotating holiday shifts will be required. The final candidate will be placed in the appropriate title and pay rate based on experience and education. The starting rate of pay for a PFC is $17.38/hr. The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the PFC is to create and deliver a top-notch experience for patients, visitors, and colleagues. The PFC will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the PFC may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the PFC will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge. General: Answers unit phones and transfers to appropriate staff. Responds to call lights under Nursing Assistant/PCT direction. Interacts and socializes with patients and assesses patient needs. Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of care. Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed. Depending upon unit, may maintain resources like pamphlets, department contacts, etc. Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. Access to medications is limited to the distribution of the medication to the nurse. Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. Qualifications: Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED. Previous experience in health care or customer service is a plus, but not required. Ability to follow written and verbal instructions. Licensure, Certifications, and Clearances: Act 31 Child Abuse Reporting with renewal Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran
May 11, 2024
Full time
Are you someone who enjoys helping others and interested in starting a career in the hospital setting? As a Patient & Family Concierge, you will work alongside our Patient Care Technicians and Professional Staff Nurses to help create a better experience for both patients and family members entering and exiting the hospital. The Patient & Family Concierge will be assigned both bedside, stocking, and administrative tasks. UPMC Children's Hospital is currently seeking a Full-Time Patient & Family Concierge (PFC) for our Neonatal Intensive Care Unit. Rotating shifts, weekend shifts, and rotating holiday shifts will be required. The final candidate will be placed in the appropriate title and pay rate based on experience and education. The starting rate of pay for a PFC is $17.38/hr. The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the PFC is to create and deliver a top-notch experience for patients, visitors, and colleagues. The PFC will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the PFC may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the PFC will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge. General: Answers unit phones and transfers to appropriate staff. Responds to call lights under Nursing Assistant/PCT direction. Interacts and socializes with patients and assesses patient needs. Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of care. Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed. Depending upon unit, may maintain resources like pamphlets, department contacts, etc. Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. Access to medications is limited to the distribution of the medication to the nurse. Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. Qualifications: Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED. Previous experience in health care or customer service is a plus, but not required. Ability to follow written and verbal instructions. Licensure, Certifications, and Clearances: Act 31 Child Abuse Reporting with renewal Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran