Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Hire, train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1-3 years of front office management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 10, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Hire, train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1-3 years of front office management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Responsible for responding and handling guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Other duties as assigned. Responsibilities The Restaurant Manager will be responsible for the management of all aspects of the restaurant and must also direct, implement and maintain a service and management philosophy which serves as a guide for respective staff while emphasizing the importance of quality customer service. The Restaurant Manager is responsible for the overall direction, coordination, and evaluation of this unit. Responsibilities will include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications Minimum of two years of supervisory experience in the Restaurant / Food and Beverage field. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS) Familiarity with food and beverage cost controls. Ability to write routine reports and correspondence. Ability to accurately compute mathematical calculations and use required measurement tools. Ability to prepare budgets and ensure cost controls. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 26, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Responsible for responding and handling guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Other duties as assigned. Responsibilities The Restaurant Manager will be responsible for the management of all aspects of the restaurant and must also direct, implement and maintain a service and management philosophy which serves as a guide for respective staff while emphasizing the importance of quality customer service. The Restaurant Manager is responsible for the overall direction, coordination, and evaluation of this unit. Responsibilities will include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications Minimum of two years of supervisory experience in the Restaurant / Food and Beverage field. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS) Familiarity with food and beverage cost controls. Ability to write routine reports and correspondence. Ability to accurately compute mathematical calculations and use required measurement tools. Ability to prepare budgets and ensure cost controls. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Focus on achievement of hotel financial goals / budget targets. Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals. Develop accurate and aggressive long and short-range financial objectives consistent with property objectives. Ensure that all Shaner and franchise operating standards are followed. Be accessible to guests and employees. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Leads all aspects of employee performance to ensure productivity and a quality work environment. Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments. Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. Other duties as assigned Responsibilities The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property's sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community. Qualifications Minimum of five years of progressive leadership experience in the hospitality industry. Ability to satisfactorily communicate with guests, management and co-workers to their understanding. High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred. Bilingual English/Spanish a plus. Knowledge of budget preparation and cost controls. Working knowledge of all hotel departments. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to apply good judgment to carry out instructions. Knowledgeable of the property management system. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 26, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Focus on achievement of hotel financial goals / budget targets. Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals. Develop accurate and aggressive long and short-range financial objectives consistent with property objectives. Ensure that all Shaner and franchise operating standards are followed. Be accessible to guests and employees. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Leads all aspects of employee performance to ensure productivity and a quality work environment. Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments. Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. Other duties as assigned Responsibilities The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property's sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community. Qualifications Minimum of five years of progressive leadership experience in the hospitality industry. Ability to satisfactorily communicate with guests, management and co-workers to their understanding. High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred. Bilingual English/Spanish a plus. Knowledge of budget preparation and cost controls. Working knowledge of all hotel departments. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to apply good judgment to carry out instructions. Knowledgeable of the property management system. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Job Description Job Description MANAGER - OPERATIONS Job ID 7 Category Food & Beverage - Salaried Job Type Regular Full-Time Min USD $25.48/Hr. Max USD $33.65/Hr. Overview Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the worlds largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Powers North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit or Responsibilities The Operations Manager is responsible for departmental P & L expense lines as designated by the General Manager. The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives. Demonstrate financial comprehension of the cafes budget and P&L. Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards. Manage labor schedules in line with the cafes budget and forecast models. Successfully run a department and/or cost center. Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rocks brand standards. Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe. Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction. Foster an environment of customer service in which all team members put the guest first in every situation. Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems. Remain an objective observer of the standards of service to ensure guest expectations of the Brand & Cafe are upheld. Ability to engage with guests in regards to music both current and past. Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact. Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance. Support staff development and advancement along well-defined career paths. Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention. Possess a self-motivated approach to their own personal and professional This job description reflects the positions essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS 3+ years in an Operations Managerial role with high volume exposure in a casual- themed, full- service restaurant. SKILLS Ability to learn and bring "out of the box" ideas to their team. Genuine enthusiasm and aptitude for serving people. Excellent verbal and written communication skills. High level of business acumen and common sense. Demonstrates strong problem solving skills through ability to diagnose and implement solutions. Must possess strong communication and listening skills, excellent speaking, reading and writing. Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas. Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization. Multiple language abilities a plus, fluency in English required. PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, and bending) for extended periods of time. Ability to sit for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to travel via auto or airplane for long periods of time. Additional Details Closing: Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team. Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 26, 2024
Full time
Job Description Job Description MANAGER - OPERATIONS Job ID 7 Category Food & Beverage - Salaried Job Type Regular Full-Time Min USD $25.48/Hr. Max USD $33.65/Hr. Overview Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the worlds largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Powers North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit or Responsibilities The Operations Manager is responsible for departmental P & L expense lines as designated by the General Manager. The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives. Demonstrate financial comprehension of the cafes budget and P&L. Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards. Manage labor schedules in line with the cafes budget and forecast models. Successfully run a department and/or cost center. Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rocks brand standards. Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe. Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction. Foster an environment of customer service in which all team members put the guest first in every situation. Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems. Remain an objective observer of the standards of service to ensure guest expectations of the Brand & Cafe are upheld. Ability to engage with guests in regards to music both current and past. Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact. Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance. Support staff development and advancement along well-defined career paths. Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention. Possess a self-motivated approach to their own personal and professional This job description reflects the positions essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS 3+ years in an Operations Managerial role with high volume exposure in a casual- themed, full- service restaurant. SKILLS Ability to learn and bring "out of the box" ideas to their team. Genuine enthusiasm and aptitude for serving people. Excellent verbal and written communication skills. High level of business acumen and common sense. Demonstrates strong problem solving skills through ability to diagnose and implement solutions. Must possess strong communication and listening skills, excellent speaking, reading and writing. Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas. Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization. Multiple language abilities a plus, fluency in English required. PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, and bending) for extended periods of time. Ability to sit for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to travel via auto or airplane for long periods of time. Additional Details Closing: Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team. Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Responsible for responding and handling guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Assists in managing all aspects of employee performance to ensure productivity and a quality work environment. Other duties as assigned. Responsibilities The Assistant Restaurant Manager will be responsible for the management of all aspects of the restaurant and must also direct, implement and maintain a service and management philosophy which serves as a guide for respective staff while emphasizing the importance of quality customer service. Responsibilities will include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications Minimum of two years' of experience in the Restaurant / Food and Beverage field. Previous supervisory / management experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Familiarity with food and beverage cost controls. Ability to write routine reports and correspondence. Ability to accurately compute mathematical calculations and use required measurement tools. Ability to prepare budgets and ensure cost controls. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 24, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Responsible for responding and handling guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Assists in managing all aspects of employee performance to ensure productivity and a quality work environment. Other duties as assigned. Responsibilities The Assistant Restaurant Manager will be responsible for the management of all aspects of the restaurant and must also direct, implement and maintain a service and management philosophy which serves as a guide for respective staff while emphasizing the importance of quality customer service. Responsibilities will include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications Minimum of two years' of experience in the Restaurant / Food and Beverage field. Previous supervisory / management experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Familiarity with food and beverage cost controls. Ability to write routine reports and correspondence. Ability to accurately compute mathematical calculations and use required measurement tools. Ability to prepare budgets and ensure cost controls. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Cold Lake Investments Ltd. O/A Ramada
Cold Lake, Alberta (AB)
Title: Hotel manager Job Types Regular job Terms of Employment: Full Time, Permanent Salary: $34.67 Hourly, for 30 to 40 Hours per week Anticipated Start Date (at the latest in 3 months): As soon as possible Location: th street Cold Lake, AB T9M 1K6 (1 vacancy) Overview Languages English Education Secondary (high) school graduation certificate Experience 1 year to less than 2 years Work setting Hotel, motel, resort Responsibilities Tasks Develop and implement policies and procedures for daily operations Recruit and hire staff Supervise staff Conduct performance reviews Negotiate with suppliers for the provision of materials and supplies Conduct training sessions Negotiate with clients for the use of facilities Prepare budgets and monitor revenues and expenses Prepare marketing plans Implement marketing activities Arrange for and oversee maintenance activities Enforce policies and procedures Address customers' complaints or concerns Assist clients/guests with special needs Develop and implement business plans Establish work schedules Supervision 5-10 people Staff in various areas of responsibility Additional information Personal suitability Team player Benefits Health benefits Dental plan Health care plan Employer: Cold Lake Investments Ltd. O/A Ramada How to apply By email By mail th street Cold Lake, AB T9M 1K6
Apr 24, 2024
Title: Hotel manager Job Types Regular job Terms of Employment: Full Time, Permanent Salary: $34.67 Hourly, for 30 to 40 Hours per week Anticipated Start Date (at the latest in 3 months): As soon as possible Location: th street Cold Lake, AB T9M 1K6 (1 vacancy) Overview Languages English Education Secondary (high) school graduation certificate Experience 1 year to less than 2 years Work setting Hotel, motel, resort Responsibilities Tasks Develop and implement policies and procedures for daily operations Recruit and hire staff Supervise staff Conduct performance reviews Negotiate with suppliers for the provision of materials and supplies Conduct training sessions Negotiate with clients for the use of facilities Prepare budgets and monitor revenues and expenses Prepare marketing plans Implement marketing activities Arrange for and oversee maintenance activities Enforce policies and procedures Address customers' complaints or concerns Assist clients/guests with special needs Develop and implement business plans Establish work schedules Supervision 5-10 people Staff in various areas of responsibility Additional information Personal suitability Team player Benefits Health benefits Dental plan Health care plan Employer: Cold Lake Investments Ltd. O/A Ramada How to apply By email By mail th street Cold Lake, AB T9M 1K6
Super 8 by Wyndham Prince George
Prince George, British Columbia (BC)
English Education College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience 2 years to less than 3 years Vacancy-1 Salary-$31.00/hour Responsibilities Tasks Develop and implement policies and procedures for daily operations Recruit and hire staff Negotiate with suppliers for the provision of materials and supplies Perform front desk duties Prepare budgets and monitor revenues and expenses Prepare marketing plans Address customers' complaints or concerns Establish work schedules How to apply By email
Apr 23, 2024
English Education College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience 2 years to less than 3 years Vacancy-1 Salary-$31.00/hour Responsibilities Tasks Develop and implement policies and procedures for daily operations Recruit and hire staff Negotiate with suppliers for the provision of materials and supplies Perform front desk duties Prepare budgets and monitor revenues and expenses Prepare marketing plans Address customers' complaints or concerns Establish work schedules How to apply By email
Languages English Education Bachelor's degree or equivalent experience Experience 2 years to less than 3 years Salary: $31.00/hour Vacancy:1 Responsibilities Tasks Develop and implement policies and procedures for daily operations Recruit and hire staff Supervise staff Negotiate with suppliers for the provision of materials and supplies Negotiate with clients for the use of facilities Prepare budgets and monitor revenues and expenses Address customers' complaints or concerns Develop and implement business plans How to apply By email
Apr 21, 2024
Languages English Education Bachelor's degree or equivalent experience Experience 2 years to less than 3 years Salary: $31.00/hour Vacancy:1 Responsibilities Tasks Develop and implement policies and procedures for daily operations Recruit and hire staff Supervise staff Negotiate with suppliers for the provision of materials and supplies Negotiate with clients for the use of facilities Prepare budgets and monitor revenues and expenses Address customers' complaints or concerns Develop and implement business plans How to apply By email
Aux Trois Moulins Motel & Restaurant/Riverside Motel/chapleau In
Alban, Ontario (ON)
Work location: 154 Martel Rd, Chapleau, ON P0M 1K0 Title of position: 1 Hotel Assistant Manager NOC Code: 60031 Terms of employment: Full time, permanent employment Company Overview: Join our team at Aux Trois Moulins Motel, a distinguished establishment committed to providing exceptional hospitality experiences. We are seeking a highly motivated and experienced individual to fill the role of Hotel Assistant Manager. If you thrive in a dynamic and customer-focused environment, we invite you to be a part of our dedicated team. Job Overview: As a Hotel Assistant Manager, your pivotal role will contribute to seamless day-to-day operations, encompassing planning, organizing, directing, controlling, and evaluating operations within our accommodation establishment. You will play a key part in maintaining top-notch service standards, ensuring guest satisfaction, and optimizing overall hotel efficiency. Key Duties & Responsibilities: Oversee and supervise the activities of all hotel employees, ensuring strict adherence to established standards of excellence and company policies. Actively coach, train, and guide employees, cultivating a culture of continuous improvement within the team. Monitor and enhance the performance of team members across all departments during shifts. Uphold a professional and service-oriented environment throughout the hotel, ensuring a high-quality experience for guests. Skillfully negotiate with suppliers to secure materials and supplies, contributing to the overall efficiency of hotel operations. Take charge as the manager on duty, addressing complaints, solving problems, managing disturbances, handling special requests, and resolving any emerging issues. Efficiently manage work schedules in all departments, overseeing task assignments to ensure optimal performance. Coordinate activities with other departments to maintain a cohesive and collaborative work environment. Skills Requirements: Possession of a university degree or college diploma in hotel management or a related field is an asset. Minimum of 01 year's experience required in a leadership role within the hospitality industry. Must have strong communication skills. Ability to quickly build relationships, influence, and collaborate with internal and external stakeholders. Self-motivated with robust interpersonal and presentation skills. Strong attention to detail and coordinator skills, coupled with effective time management and organization. Computer knowledge and experience in MS Office programs are essential for successful job performance. Wages: $40/hr based on 40 hrs a week, in person Location of work: 154 Martel Rd, Chapleau, ON P0M 1K0 Language: Must be fluent in English Contact Information: Apply by email at and indicate in the subject line that you are applying for Hotel Assistant Manager. We thank your interest in our company, but only selected candidates will be contacted.
Apr 21, 2024
Work location: 154 Martel Rd, Chapleau, ON P0M 1K0 Title of position: 1 Hotel Assistant Manager NOC Code: 60031 Terms of employment: Full time, permanent employment Company Overview: Join our team at Aux Trois Moulins Motel, a distinguished establishment committed to providing exceptional hospitality experiences. We are seeking a highly motivated and experienced individual to fill the role of Hotel Assistant Manager. If you thrive in a dynamic and customer-focused environment, we invite you to be a part of our dedicated team. Job Overview: As a Hotel Assistant Manager, your pivotal role will contribute to seamless day-to-day operations, encompassing planning, organizing, directing, controlling, and evaluating operations within our accommodation establishment. You will play a key part in maintaining top-notch service standards, ensuring guest satisfaction, and optimizing overall hotel efficiency. Key Duties & Responsibilities: Oversee and supervise the activities of all hotel employees, ensuring strict adherence to established standards of excellence and company policies. Actively coach, train, and guide employees, cultivating a culture of continuous improvement within the team. Monitor and enhance the performance of team members across all departments during shifts. Uphold a professional and service-oriented environment throughout the hotel, ensuring a high-quality experience for guests. Skillfully negotiate with suppliers to secure materials and supplies, contributing to the overall efficiency of hotel operations. Take charge as the manager on duty, addressing complaints, solving problems, managing disturbances, handling special requests, and resolving any emerging issues. Efficiently manage work schedules in all departments, overseeing task assignments to ensure optimal performance. Coordinate activities with other departments to maintain a cohesive and collaborative work environment. Skills Requirements: Possession of a university degree or college diploma in hotel management or a related field is an asset. Minimum of 01 year's experience required in a leadership role within the hospitality industry. Must have strong communication skills. Ability to quickly build relationships, influence, and collaborate with internal and external stakeholders. Self-motivated with robust interpersonal and presentation skills. Strong attention to detail and coordinator skills, coupled with effective time management and organization. Computer knowledge and experience in MS Office programs are essential for successful job performance. Wages: $40/hr based on 40 hrs a week, in person Location of work: 154 Martel Rd, Chapleau, ON P0M 1K0 Language: Must be fluent in English Contact Information: Apply by email at and indicate in the subject line that you are applying for Hotel Assistant Manager. We thank your interest in our company, but only selected candidates will be contacted.
Block Island Beach House
Block Island, Rhode Island
We're searching for an experienced assistant general manager to help our general manager plan and oversee the hotel's day-to-day operations. When the general manager is unavailable, you will be in charge of supervising personnel, dealing with client problems, and ensuring that our customers enjoy a 5-star experience. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. A bachelor's degree in hospitality management and three years of managerial experience in the hospitality business are strongly preferred. Apply now if this seems like an exciting new opportunity to you! Compensation: $55,000 - $65,000 yearly Responsibilities: Assist general manager in the day-to-day operation of the hotel in maintaining all standards of guest service Create the yearly hotel budget in collaboration with the general manager and department heads, and assess and adjust performance throughout the year to stay profitable Ensure that all local, state, and federal rules and regulations, as well as any corporate or brand-established policies and practices, are followed Recommend improvements that will improve the hotel profitability by analyzing department performance and identifying problem areas Facilitates management of the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention A high-quality of care, well-being, and overall recognition of our guests. Making sure that each guest experience exceeds expectations. Interfacing with guests on a daily basis and resolving any concerns that may arise Directly oversee the Front Desk, Reservations, and Housekeeping Has a working knowledge of high-paced restaurant operations Qualifications: You must have previous experience in a manager role overseeing a team, preferably in a hospitality role This role requires a strong emphasis on putting the guest first and providing exceptional customer service This position requires a high school diploma or GED, and a bachelor's degree with preference given to those with a hospitality management degree Showcase exceptional organizational, communication, and problem-solving skills You must have 3 or more years of experience working in the hospitality field About Company Come one, come all. Block Island Beach House is centered around the iconic Surf Hotel, where you will find fresh, bright, and vintage-inspired beachfront rooms with private baths and modern amenities, plus direct access to the surf and sand. A lively beach bar and relaxed lounge offer good coffee, signature cocktails, and delicious bites all day. At night, join us for drinks and music on the expansive waterfront deck. Block Island Beach House is a spirited but laid-back destination for discovering the island's low-key charm. An easy hop on the ferry from Newport, Fall River, or Point Judith, Block Island Beach House is the spot for a memorable night, a perfect weekend, or an unforgettable week-long getaway. This is a place forever tinged by the color of the sun, surf, and sand-a place for escaping, celebrating, and making lifelong memories. Website: Compensation details: 0 Yearly Salary PIae1-
Apr 20, 2024
Full time
We're searching for an experienced assistant general manager to help our general manager plan and oversee the hotel's day-to-day operations. When the general manager is unavailable, you will be in charge of supervising personnel, dealing with client problems, and ensuring that our customers enjoy a 5-star experience. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. A bachelor's degree in hospitality management and three years of managerial experience in the hospitality business are strongly preferred. Apply now if this seems like an exciting new opportunity to you! Compensation: $55,000 - $65,000 yearly Responsibilities: Assist general manager in the day-to-day operation of the hotel in maintaining all standards of guest service Create the yearly hotel budget in collaboration with the general manager and department heads, and assess and adjust performance throughout the year to stay profitable Ensure that all local, state, and federal rules and regulations, as well as any corporate or brand-established policies and practices, are followed Recommend improvements that will improve the hotel profitability by analyzing department performance and identifying problem areas Facilitates management of the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention A high-quality of care, well-being, and overall recognition of our guests. Making sure that each guest experience exceeds expectations. Interfacing with guests on a daily basis and resolving any concerns that may arise Directly oversee the Front Desk, Reservations, and Housekeeping Has a working knowledge of high-paced restaurant operations Qualifications: You must have previous experience in a manager role overseeing a team, preferably in a hospitality role This role requires a strong emphasis on putting the guest first and providing exceptional customer service This position requires a high school diploma or GED, and a bachelor's degree with preference given to those with a hospitality management degree Showcase exceptional organizational, communication, and problem-solving skills You must have 3 or more years of experience working in the hospitality field About Company Come one, come all. Block Island Beach House is centered around the iconic Surf Hotel, where you will find fresh, bright, and vintage-inspired beachfront rooms with private baths and modern amenities, plus direct access to the surf and sand. A lively beach bar and relaxed lounge offer good coffee, signature cocktails, and delicious bites all day. At night, join us for drinks and music on the expansive waterfront deck. Block Island Beach House is a spirited but laid-back destination for discovering the island's low-key charm. An easy hop on the ferry from Newport, Fall River, or Point Judith, Block Island Beach House is the spot for a memorable night, a perfect weekend, or an unforgettable week-long getaway. This is a place forever tinged by the color of the sun, surf, and sand-a place for escaping, celebrating, and making lifelong memories. Website: Compensation details: 0 Yearly Salary PIae1-
We're searching for an experienced assistant general manager to help our general manager plan and oversee the hotel's day-to-day operations. When the general manager is unavailable, you will be in charge of supervising personnel, dealing with client problems, and ensuring that our customers enjoy a 5-star experience. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. A bachelor's degree in hospitality management and three years of managerial experience in the hospitality business are strongly preferred. Apply now if this seems like an exciting new opportunity to you!Compensation: $45,000 - $55,000 yearly Responsibilities: Recommend improvements that will improve the hotel profitability by analyzing department performance and identifying problem areas Support the general manager in the daily operation of the hotel to ensure that all guest service standards are met Ensure that all local, state, and federal rules and regulations, as well as any corporate or brand-established policies and practices, are followed Empower the human resources department to increase efforts for turnover management, employee motivation, and employee growth and retention by providing support Collaborate with department heads and the general manager to develop an annual budget, and assess performance throughout the year, making modifications as needed to preserve profitability Qualifications: You must have 3 or more years of experience working in the hospitality field This position requires a high school diploma or GED, and a bachelor's degree with preference given to those with a hospitality management degree Showcase exceptional organizational, communication, and problem-solving skills A proven record of experience managing a team, preferably in a hospitality role, is required Must have a strong focus on putting the guest first with exceptional customer service experience About Company When it's time to take leave from the ordinary, AWOL (formerly Inn at the Moors) is your P-town destination. Set against this beach town's iconic moors, immerse yourself in the relaxed vibe and private amenities of our 30-room Provincetown Inn. The heart and soul of Provincetown were built by the LGBTQ community, and that vibrant rhythm carries on today. Our Provincetown hotel is located in the West End, just a short walk from an eclectic mix of shopping, dining, beaches, and nightlife that reflects the area's diverse and colorful roots. Coupled with our secluded location, AWOL's amenities will leave you wanting for nothing. We live and breathe the essence that makes P-town the vibrant retreat that it is, honoring its history as a place of inclusion and diversity. Everyone is welcome, and we'll save you a seat at the pool. We'll be the ones floating on giant inflatable donuts. Website: Compensation details: 0 Yearly Salary PI451d22545cf6-8509
Apr 19, 2024
Full time
We're searching for an experienced assistant general manager to help our general manager plan and oversee the hotel's day-to-day operations. When the general manager is unavailable, you will be in charge of supervising personnel, dealing with client problems, and ensuring that our customers enjoy a 5-star experience. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. A bachelor's degree in hospitality management and three years of managerial experience in the hospitality business are strongly preferred. Apply now if this seems like an exciting new opportunity to you!Compensation: $45,000 - $55,000 yearly Responsibilities: Recommend improvements that will improve the hotel profitability by analyzing department performance and identifying problem areas Support the general manager in the daily operation of the hotel to ensure that all guest service standards are met Ensure that all local, state, and federal rules and regulations, as well as any corporate or brand-established policies and practices, are followed Empower the human resources department to increase efforts for turnover management, employee motivation, and employee growth and retention by providing support Collaborate with department heads and the general manager to develop an annual budget, and assess performance throughout the year, making modifications as needed to preserve profitability Qualifications: You must have 3 or more years of experience working in the hospitality field This position requires a high school diploma or GED, and a bachelor's degree with preference given to those with a hospitality management degree Showcase exceptional organizational, communication, and problem-solving skills A proven record of experience managing a team, preferably in a hospitality role, is required Must have a strong focus on putting the guest first with exceptional customer service experience About Company When it's time to take leave from the ordinary, AWOL (formerly Inn at the Moors) is your P-town destination. Set against this beach town's iconic moors, immerse yourself in the relaxed vibe and private amenities of our 30-room Provincetown Inn. The heart and soul of Provincetown were built by the LGBTQ community, and that vibrant rhythm carries on today. Our Provincetown hotel is located in the West End, just a short walk from an eclectic mix of shopping, dining, beaches, and nightlife that reflects the area's diverse and colorful roots. Coupled with our secluded location, AWOL's amenities will leave you wanting for nothing. We live and breathe the essence that makes P-town the vibrant retreat that it is, honoring its history as a place of inclusion and diversity. Everyone is welcome, and we'll save you a seat at the pool. We'll be the ones floating on giant inflatable donuts. Website: Compensation details: 0 Yearly Salary PI451d22545cf6-8509
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Focus on achievement of hotel financial goals / budget targets. Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals. Develop accurate and aggressive long and short-range financial objectives consistent with property objectives. Ensure that all Shaner and franchise operating standards are followed. Be accessible to guests and employees. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Leads all aspects of employee performance to ensure productivity and a quality work environment. Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments. Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. Other duties as assigned Responsibilities The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property's sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community. Qualifications Minimum of five years of progressive leadership experience in the hospitality industry. Ability to satisfactorily communicate with guests, management and co-workers to their understanding. High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred. Bilingual English/Spanish a plus. Knowledge of budget preparation and cost controls. Working knowledge of all hotel departments. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to apply good judgment to carry out instructions. Knowledgeable of the property management system. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 10, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Focus on achievement of hotel financial goals / budget targets. Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals. Develop accurate and aggressive long and short-range financial objectives consistent with property objectives. Ensure that all Shaner and franchise operating standards are followed. Be accessible to guests and employees. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Leads all aspects of employee performance to ensure productivity and a quality work environment. Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments. Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. Other duties as assigned Responsibilities The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property's sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community. Qualifications Minimum of five years of progressive leadership experience in the hospitality industry. Ability to satisfactorily communicate with guests, management and co-workers to their understanding. High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred. Bilingual English/Spanish a plus. Knowledge of budget preparation and cost controls. Working knowledge of all hotel departments. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to apply good judgment to carry out instructions. Knowledgeable of the property management system. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
HRI Hospitality
Hyatt Place Tampa Downtown, North Florida Avenue, Tampa, FL, USA
Our dual-brand hotel located in the heart of Downtown Tampa is looking to hire a Business Travel Sales Manager. If you have a passion for hotel sales and are looking for a hybrid position, apply today!
JOB SUMMARY
The Business Travel Sales Manager is responsible for growing business in both the corporate and local negotiated segments as well as the overall Consortia business. The Business Travel Sales Manager will continue to further penetrate existing accounts as well as procure new business for their assigned hotel. The Sales Business Travel Sales Manager is also responsible for meeting assigned monthly sales goals. This position will be based out of the assigned hotel.
MINIMUM REQUIREMENTS
Education
• College degree or High School Diploma with related experience
Experience
• Previous hotel sales management experience
Skills and Knowledge
The individual must possess the following knowledge, skills, and abilities to be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Must be able to read, write, and understand English
• Excellent verbal and written communication skills including leading and participating in formal presentations
• Advanced level of producing business transient revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating and closing sales
• Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment
• Strong computer skills. Microsoft Office, Delphi FDC, Envision, CI/TY, Sales Pro, Agency 360 and other programs as it pertains to this position
• Experience with Travel Click business intelligence products
• Experience reading and understanding STR reports
• Experience with multiple brands (Hyatt, Hilton, Marriott, IHG) and brand-specific sales systems
• Ability to work as part of a team
• Strong desire to deliver high-quality customer service
• Detail-oriented and organized as it pertains to accuracy and efficiency
• Good personnel and management organizational skills
JOB DUTIES
• Responsible for meeting or exceeding revenue goals in the Business Travel market segment(s) for the assigned hotel.
• Responsible for the online RFP Management processes as applicable to brand or third-party sources, for securing new accounts within the Business Travel market segment(s) for assigned hotel
• Assist with the completion of required reports for the assigned hotel in a timely manner
• Effectively communicate with the Director of Revenue and/or Director of Sales of the assigned hotel to review opportunities that impact revenue goals
• Conduct weekly sales calls to existing and new accounts, as well as uncover new business in the assigned market segment(s)
• Conduct site inspections, escort client visits, actively entertain, and personally interact with customers, as appropriate for transient travel development for assigned hotel
• Travel locally to conduct outside calls, promote assigned hotel
• Attend tradeshows representing the assigned hotel as required
• Generate leads and new business through internet searches, telephone and email solicitations, mailings, referrals, networking, trade shows, professional and community organizations, sales, blitzes, etc.
• Maintain a relationship with the brand’s national sales office (where applicable)
• Arrange site inspections of the assigned hotel for new accounts
• Respond to all sales inquiries within 24 business hours
• Execute and support the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondences).
• Responsible for negotiating volume account contracts and the implementation and setup as required
• Analyze historical, current, and future hotel/market trends and develop strategies to maximize occupancy and average rate of assigned hotels through creative and selective selling
• Remain current on new competition, changes in the market, and needs of the assigned hotel
• Assist in the development of the annual budget and quarterly owner reviews for the assigned hotel
• Participate in management meetings at assigned hotels to discuss budget, forecast, and rate
• Attend a minimum; attend of one revenue strategy calls per month per the assigned hotel
• Participate in the yearly creation of the BT budget
• Assist with the completion of marketing and owner presentations for assigned hotel
• Partner with the operations team of assigned hotels to coordinate customer specifications, and effectively respond to customer issues and comments to ensure customer satisfaction
• Provide a weekly sales activity recap to property GM and DOS - This may also require the information being entered in the property sales system, as requested
• Completion of weekly/monthly sales activity goals provided by each property
• Adjust work schedule as needed to meet the business demands, which may include hours in the early morning, evening, and/or weekend hours
• Other duties as assigned
Apr 03, 2024
Full time
Our dual-brand hotel located in the heart of Downtown Tampa is looking to hire a Business Travel Sales Manager. If you have a passion for hotel sales and are looking for a hybrid position, apply today!
JOB SUMMARY
The Business Travel Sales Manager is responsible for growing business in both the corporate and local negotiated segments as well as the overall Consortia business. The Business Travel Sales Manager will continue to further penetrate existing accounts as well as procure new business for their assigned hotel. The Sales Business Travel Sales Manager is also responsible for meeting assigned monthly sales goals. This position will be based out of the assigned hotel.
MINIMUM REQUIREMENTS
Education
• College degree or High School Diploma with related experience
Experience
• Previous hotel sales management experience
Skills and Knowledge
The individual must possess the following knowledge, skills, and abilities to be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Must be able to read, write, and understand English
• Excellent verbal and written communication skills including leading and participating in formal presentations
• Advanced level of producing business transient revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating and closing sales
• Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment
• Strong computer skills. Microsoft Office, Delphi FDC, Envision, CI/TY, Sales Pro, Agency 360 and other programs as it pertains to this position
• Experience with Travel Click business intelligence products
• Experience reading and understanding STR reports
• Experience with multiple brands (Hyatt, Hilton, Marriott, IHG) and brand-specific sales systems
• Ability to work as part of a team
• Strong desire to deliver high-quality customer service
• Detail-oriented and organized as it pertains to accuracy and efficiency
• Good personnel and management organizational skills
JOB DUTIES
• Responsible for meeting or exceeding revenue goals in the Business Travel market segment(s) for the assigned hotel.
• Responsible for the online RFP Management processes as applicable to brand or third-party sources, for securing new accounts within the Business Travel market segment(s) for assigned hotel
• Assist with the completion of required reports for the assigned hotel in a timely manner
• Effectively communicate with the Director of Revenue and/or Director of Sales of the assigned hotel to review opportunities that impact revenue goals
• Conduct weekly sales calls to existing and new accounts, as well as uncover new business in the assigned market segment(s)
• Conduct site inspections, escort client visits, actively entertain, and personally interact with customers, as appropriate for transient travel development for assigned hotel
• Travel locally to conduct outside calls, promote assigned hotel
• Attend tradeshows representing the assigned hotel as required
• Generate leads and new business through internet searches, telephone and email solicitations, mailings, referrals, networking, trade shows, professional and community organizations, sales, blitzes, etc.
• Maintain a relationship with the brand’s national sales office (where applicable)
• Arrange site inspections of the assigned hotel for new accounts
• Respond to all sales inquiries within 24 business hours
• Execute and support the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondences).
• Responsible for negotiating volume account contracts and the implementation and setup as required
• Analyze historical, current, and future hotel/market trends and develop strategies to maximize occupancy and average rate of assigned hotels through creative and selective selling
• Remain current on new competition, changes in the market, and needs of the assigned hotel
• Assist in the development of the annual budget and quarterly owner reviews for the assigned hotel
• Participate in management meetings at assigned hotels to discuss budget, forecast, and rate
• Attend a minimum; attend of one revenue strategy calls per month per the assigned hotel
• Participate in the yearly creation of the BT budget
• Assist with the completion of marketing and owner presentations for assigned hotel
• Partner with the operations team of assigned hotels to coordinate customer specifications, and effectively respond to customer issues and comments to ensure customer satisfaction
• Provide a weekly sales activity recap to property GM and DOS - This may also require the information being entered in the property sales system, as requested
• Completion of weekly/monthly sales activity goals provided by each property
• Adjust work schedule as needed to meet the business demands, which may include hours in the early morning, evening, and/or weekend hours
• Other duties as assigned
Sheraton Vancouver Wall Centre Hotel
Vancouver, British Columbia (BC)
ASSISTANT RESTAURANT MANAGER What's in it for you: Working in the largest hotel in Vancouver Aesthetically pleasing environment with a great team As a full-time role with excellent benefits If you would like to make a difference at your workplace, explore what we have to offer. Come discover Café One as our Assistant Restaurant Manager where your passion to provide exceptional guest experience will be valued. Your food enthusiasm will ensure our guests at Café One experience it as the place to gather, dine and connect. You will work alongside an amazing team that strives for excellence and achieves Wall Centre standards. Benefits and Perks: Explore Travel Program Ongoing Associate Appreciation Events What your day will look like: Assist by recruiting, hiring, training, and developing front-of-house staff, including servers, hosts, bussers, bartenders, and in-room dining associates. Assign tasks, manage associate performance, provide feedback and coach as needed. Lead by example, promote teamwork and a positive work environment. Ensure efficient operations of the restaurant while maintaining a positive atmosphere. Circulate between the F&B departments, continually checking with the guests and associates to ensure that everything is up to Wall Centre standards. Your experience and skills include: Minimum of two years leadership experience in a high-volume restaurant. Knowledge of hotel F&B operations. Knowledge of food and beverage operations, service techniques, and industry trends Knowledge of food, alcoholic beverages and wines. Must have Food Safe Level 1 and Level 2. Food Safe Certification is required to be renewed every 2 years- individuals will be responsible for paying for their course. Possess strong problem-solving skills and make decisions quickly and accurately. Ability to collaborate and work within a team to accomplish goals. Must be flexible to work varying shifts, including early mornings/evenings, weekends and holidays. Must be able to speak, read, write and understand English, a second language is an asset. Must have strong communication skills, both verbal and written (via phone, email, and in-person). Knowledge of appropriate table setting and service ware. Must possess basic computer (POS) knowledge, Micros knowledge an asset. OpenTable Reservation system knowledge is an asset. Must have Serving it Right Certification. Must be able to stand and exert well-paced mobility. Must be able to lift up to 15 lbs. on a regular and continuing basis. May be required to lift trays of food or food items weighing up to 30 lbs. occasionally. To note: Complete job description will be presented at the time of job offer ABOUT US The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver's airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run. A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person's talents are a credit, it is an individual's commitment to the group effort that creates excellence. Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless. _The Sheraton Vancouver Wall Centre Hotel has been notified of imposters using the Hotel name in an attempt to elicit personal information from job seekers. Recent attempts involve fake LinkedIn profiles set up to appear that persons affiliated with the Hotel are seeking applicants to fill positions. These imposters may use InMail, Gmail or some other platform to contact people regarding "open positions" and have even requested banking information from candidates._ _The Sheraton Vancouver Wall Centre Hotel does not request SIN number, police background checks or banking information from candidates when you apply. We advise you do not ever provide sensitive personal information such as addresses, birthdates, banking or other account information to an unsolicited contact. We further advise you do not open any attachments on e-mails from someone you do not know._ DIVERSITY Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age. Job Types: Full-time, Permanent Pay: $60,000.00-$65,000.00 per year Benefits: Dental care Disability insurance Employee assistance program Extended health care RRSP match Vision care Flexible Language Requirement: French not required Schedule: Holidays Monday to Friday Weekends as needed Experience: Leadership: 2 years (required) Licence/Certification: Serving It Right (required) Food Safety Certification (required) Work Location: In person
Apr 26, 2024
Full time
ASSISTANT RESTAURANT MANAGER What's in it for you: Working in the largest hotel in Vancouver Aesthetically pleasing environment with a great team As a full-time role with excellent benefits If you would like to make a difference at your workplace, explore what we have to offer. Come discover Café One as our Assistant Restaurant Manager where your passion to provide exceptional guest experience will be valued. Your food enthusiasm will ensure our guests at Café One experience it as the place to gather, dine and connect. You will work alongside an amazing team that strives for excellence and achieves Wall Centre standards. Benefits and Perks: Explore Travel Program Ongoing Associate Appreciation Events What your day will look like: Assist by recruiting, hiring, training, and developing front-of-house staff, including servers, hosts, bussers, bartenders, and in-room dining associates. Assign tasks, manage associate performance, provide feedback and coach as needed. Lead by example, promote teamwork and a positive work environment. Ensure efficient operations of the restaurant while maintaining a positive atmosphere. Circulate between the F&B departments, continually checking with the guests and associates to ensure that everything is up to Wall Centre standards. Your experience and skills include: Minimum of two years leadership experience in a high-volume restaurant. Knowledge of hotel F&B operations. Knowledge of food and beverage operations, service techniques, and industry trends Knowledge of food, alcoholic beverages and wines. Must have Food Safe Level 1 and Level 2. Food Safe Certification is required to be renewed every 2 years- individuals will be responsible for paying for their course. Possess strong problem-solving skills and make decisions quickly and accurately. Ability to collaborate and work within a team to accomplish goals. Must be flexible to work varying shifts, including early mornings/evenings, weekends and holidays. Must be able to speak, read, write and understand English, a second language is an asset. Must have strong communication skills, both verbal and written (via phone, email, and in-person). Knowledge of appropriate table setting and service ware. Must possess basic computer (POS) knowledge, Micros knowledge an asset. OpenTable Reservation system knowledge is an asset. Must have Serving it Right Certification. Must be able to stand and exert well-paced mobility. Must be able to lift up to 15 lbs. on a regular and continuing basis. May be required to lift trays of food or food items weighing up to 30 lbs. occasionally. To note: Complete job description will be presented at the time of job offer ABOUT US The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver's airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run. A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person's talents are a credit, it is an individual's commitment to the group effort that creates excellence. Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless. _The Sheraton Vancouver Wall Centre Hotel has been notified of imposters using the Hotel name in an attempt to elicit personal information from job seekers. Recent attempts involve fake LinkedIn profiles set up to appear that persons affiliated with the Hotel are seeking applicants to fill positions. These imposters may use InMail, Gmail or some other platform to contact people regarding "open positions" and have even requested banking information from candidates._ _The Sheraton Vancouver Wall Centre Hotel does not request SIN number, police background checks or banking information from candidates when you apply. We advise you do not ever provide sensitive personal information such as addresses, birthdates, banking or other account information to an unsolicited contact. We further advise you do not open any attachments on e-mails from someone you do not know._ DIVERSITY Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age. Job Types: Full-time, Permanent Pay: $60,000.00-$65,000.00 per year Benefits: Dental care Disability insurance Employee assistance program Extended health care RRSP match Vision care Flexible Language Requirement: French not required Schedule: Holidays Monday to Friday Weekends as needed Experience: Leadership: 2 years (required) Licence/Certification: Serving It Right (required) Food Safety Certification (required) Work Location: In person
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Focus on achievement of hotel financial goals / budget targets. Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals. Develop accurate and aggressive long and short-range financial objectives consistent with property objectives. Ensure that all Shaner and franchise operating standards are followed. Be accessible to guests and employees. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Leads all aspects of employee performance to ensure productivity and a quality work environment. Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments. Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. Other duties as assigned Responsibilities The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property's sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community. Qualifications Minimum of five years of progressive leadership experience in the hospitality industry. Ability to satisfactorily communicate with guests, management and co-workers to their understanding. High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred. Bilingual English/Spanish a plus. Knowledge of budget preparation and cost controls. Working knowledge of all hotel departments. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to apply good judgment to carry out instructions. Knowledgeable of the property management system. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 26, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Focus on achievement of hotel financial goals / budget targets. Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals. Develop accurate and aggressive long and short-range financial objectives consistent with property objectives. Ensure that all Shaner and franchise operating standards are followed. Be accessible to guests and employees. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Leads all aspects of employee performance to ensure productivity and a quality work environment. Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments. Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. Other duties as assigned Responsibilities The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property's sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community. Qualifications Minimum of five years of progressive leadership experience in the hospitality industry. Ability to satisfactorily communicate with guests, management and co-workers to their understanding. High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred. Bilingual English/Spanish a plus. Knowledge of budget preparation and cost controls. Working knowledge of all hotel departments. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to apply good judgment to carry out instructions. Knowledgeable of the property management system. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Job Description Year Round LIVE THE DREAM. Work here. Play here. The mountains are calling. NOTE: This position is located in Mammoth Lakes, California. Did you know that, as part of your employment at Mammoth, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn't it? More about the benefits and perks of your adventure here: Ski passes for dependents (spouse/child(ren includes free skiing at other Alterra Resorts Discounts on ski/snowboarding lessons Friends and Family vouchers Retail & Food discount Equipment Rental discount 401k with company match Offers of employment may be contingent upon successful completion of a background investigation. A little about this position: Assists the General Manager in the operation of the rooms division at the Tamarack Lodge & Resort. Primary functions include the daily management of the front office operations, guest service, room/cabin rentals and yield, and reservations, and assisting housekeeping/maintenance coordination. Responsibilities include employee hiring/training, motivation and discipline according to company policies. Must enjoy providing superior customer service and have attention to detail required for a boutique lodging establishment. Requirements: High school graduate or equivalent experience. Two to three years' experience in front office and/or reservation departments. Minimum of two years of hospitality supervisory/managerial experience required, with management experience in the hotel industry preferred. Pay: $66,560.00 - $69,860.00 per year
Apr 26, 2024
Full time
Job Description Year Round LIVE THE DREAM. Work here. Play here. The mountains are calling. NOTE: This position is located in Mammoth Lakes, California. Did you know that, as part of your employment at Mammoth, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn't it? More about the benefits and perks of your adventure here: Ski passes for dependents (spouse/child(ren includes free skiing at other Alterra Resorts Discounts on ski/snowboarding lessons Friends and Family vouchers Retail & Food discount Equipment Rental discount 401k with company match Offers of employment may be contingent upon successful completion of a background investigation. A little about this position: Assists the General Manager in the operation of the rooms division at the Tamarack Lodge & Resort. Primary functions include the daily management of the front office operations, guest service, room/cabin rentals and yield, and reservations, and assisting housekeeping/maintenance coordination. Responsibilities include employee hiring/training, motivation and discipline according to company policies. Must enjoy providing superior customer service and have attention to detail required for a boutique lodging establishment. Requirements: High school graduate or equivalent experience. Two to three years' experience in front office and/or reservation departments. Minimum of two years of hospitality supervisory/managerial experience required, with management experience in the hotel industry preferred. Pay: $66,560.00 - $69,860.00 per year
Job Description Year Round LIVE THE DREAM. Work here. Play here. The mountains are calling. NOTE: This position is located in Mammoth Lakes, California. Did you know that, as part of your employment at Mammoth, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn't it? More about the benefits and perks of your adventure here: Ski passes for dependents (spouse/child(ren includes free skiing at other Alterra Resorts Discounts on ski/snowboarding lessons Friends and Family vouchers Retail & Food discount Equipment Rental discount 401k with company match Offers of employment may be contingent upon successful completion of a background investigation. A little about this position: Assists the General Manager in the operation of the rooms division at the Tamarack Lodge & Resort. Primary functions include the daily management of the front office operations, guest service, room/cabin rentals and yield, and reservations, and assisting housekeeping/maintenance coordination. Responsibilities include employee hiring/training, motivation and discipline according to company policies. Must enjoy providing superior customer service and have attention to detail required for a boutique lodging establishment. Requirements: High school graduate or equivalent experience. Two to three years' experience in front office and/or reservation departments. Minimum of two years of hospitality supervisory/managerial experience required, with management experience in the hotel industry preferred. Pay: $66,560.00 - $69,860.00 per year
Apr 26, 2024
Full time
Job Description Year Round LIVE THE DREAM. Work here. Play here. The mountains are calling. NOTE: This position is located in Mammoth Lakes, California. Did you know that, as part of your employment at Mammoth, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn't it? More about the benefits and perks of your adventure here: Ski passes for dependents (spouse/child(ren includes free skiing at other Alterra Resorts Discounts on ski/snowboarding lessons Friends and Family vouchers Retail & Food discount Equipment Rental discount 401k with company match Offers of employment may be contingent upon successful completion of a background investigation. A little about this position: Assists the General Manager in the operation of the rooms division at the Tamarack Lodge & Resort. Primary functions include the daily management of the front office operations, guest service, room/cabin rentals and yield, and reservations, and assisting housekeeping/maintenance coordination. Responsibilities include employee hiring/training, motivation and discipline according to company policies. Must enjoy providing superior customer service and have attention to detail required for a boutique lodging establishment. Requirements: High school graduate or equivalent experience. Two to three years' experience in front office and/or reservation departments. Minimum of two years of hospitality supervisory/managerial experience required, with management experience in the hotel industry preferred. Pay: $66,560.00 - $69,860.00 per year
Job Description Year Round LIVE THE DREAM. Work here. Play here. The mountains are calling. NOTE: This position is located in Mammoth Lakes, California. Did you know that, as part of your employment at Mammoth, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn't it? More about the benefits and perks of your adventure here: Ski passes for dependents (spouse/child(ren includes free skiing at other Alterra Resorts Discounts on ski/snowboarding lessons Friends and Family vouchers Retail & Food discount Equipment Rental discount 401k with company match Offers of employment may be contingent upon successful completion of a background investigation. A little about this position: Assists the General Manager in the operation of the rooms division at the Tamarack Lodge & Resort. Primary functions include the daily management of the front office operations, guest service, room/cabin rentals and yield, and reservations, and assisting housekeeping/maintenance coordination. Responsibilities include employee hiring/training, motivation and discipline according to company policies. Must enjoy providing superior customer service and have attention to detail required for a boutique lodging establishment. Requirements: High school graduate or equivalent experience. Two to three years' experience in front office and/or reservation departments. Minimum of two years of hospitality supervisory/managerial experience required, with management experience in the hotel industry preferred. Pay: $66,560.00 - $69,860.00 per year
Apr 26, 2024
Full time
Job Description Year Round LIVE THE DREAM. Work here. Play here. The mountains are calling. NOTE: This position is located in Mammoth Lakes, California. Did you know that, as part of your employment at Mammoth, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn't it? More about the benefits and perks of your adventure here: Ski passes for dependents (spouse/child(ren includes free skiing at other Alterra Resorts Discounts on ski/snowboarding lessons Friends and Family vouchers Retail & Food discount Equipment Rental discount 401k with company match Offers of employment may be contingent upon successful completion of a background investigation. A little about this position: Assists the General Manager in the operation of the rooms division at the Tamarack Lodge & Resort. Primary functions include the daily management of the front office operations, guest service, room/cabin rentals and yield, and reservations, and assisting housekeeping/maintenance coordination. Responsibilities include employee hiring/training, motivation and discipline according to company policies. Must enjoy providing superior customer service and have attention to detail required for a boutique lodging establishment. Requirements: High school graduate or equivalent experience. Two to three years' experience in front office and/or reservation departments. Minimum of two years of hospitality supervisory/managerial experience required, with management experience in the hotel industry preferred. Pay: $66,560.00 - $69,860.00 per year
Seminole Hard Rock Support Services
Fort Lauderdale, Florida
Job Description Job Description LABOR ANALYTICS MANAGER - CASINO Job Locations US-FL-Davie Location : Name Seminole Hard Rock Support Services Requisition ID 5 Job Category Accounting/Finance/Revenue Management Job Code Title MGR01 Overview Under the direction of the Director of Workforce, the individual will develop and maintain reports for a variety of areas across properties and analyze the data to ensure that the property is achieving maximum financial results. Monitors departmental organizational charts, FTE amounts and labor scheduling systems to maintain optimum productivity and progress. Responsibilities Essential duties include, but are not limited to: Analyze complex data, compensation, and turnover metrics to identify areas of concerns/trends and recommend solutions to management solutions Create and implement a labor scorecard to be utilized as a visual representation of key measures of human resource department achievements, productivity and other factors important to the organization. Factors measured include costs, hiring, turnover, training, Team Member Survey, GEM Scores performance management and alignment with property goals Coordinate the variance analysis of the weekly FTE report for SGA and SHRSS. Manage the preparation of productivity standards for all labor positions for use in FTE labor productivity analysis, including working with each respective department; assist in development of base drivers for labor standard for each labor position, policy and procedure for labor reporting is adhered to; coordinate the implementation of timekeeping, labor and scheduling systems with the property and IT Ability to create labor standards and reporting; monitor and review labor weekly to identify areas of savings and efficiency; etc. Assists with the coordination of the annual payroll budget process to include developing procedures and guidelines for division and department heads. Prepares and reviews performance and budgets of new and existing operations. Analyzes and develops policies, procedures and systems to ensure effective internal controls, optimum efficiencies and improvement of processes. Assist in the analysis, review and presentation to senior management of select financial results Conducts special projects as requested by senior management. Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures. Ensure activities comply with relevant statutory and regulatory requirements, legal demands and professional and ethical standards. Promotes positive public/team member relations at all times. Maintains a clean, safe, hazard-free work environment within area of responsibility. Develop department members knowledge and skills through education, training, coaching, corrective counseling, etc. Perform other duties as assigned. Qualifications Experience: Bachelors degree in Accounting/Finance and four (4) years of accounting/financial management experience in the casino industry or an equivalent amount of education and experience. Ability to work flexible schedules, including nights, weekends and holidays is required. Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience. Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals. Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional demeanor. Must have extensive experience with computerized accounting systems, preferably Infinium. Must have an advanced/expert level proficiency in MS Excel and database softwares. Ability to lead and mentor a team. Excellent time management and organizational skills. Strong analytical skills. Must possess knowledge of hotel casino operations, and accounting and internal controls. Must possess ability to handle non-standard situations where independent judgement is required and limited guidelines exist. Must apply for, obtain and remain eligible for the appropriate Seminole Tribal Gaming License. MBA preferred. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Work Environment: Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be in operating areas. In these areas, you may be exposed to environmental factors including, but not limited to, second hand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
Apr 26, 2024
Full time
Job Description Job Description LABOR ANALYTICS MANAGER - CASINO Job Locations US-FL-Davie Location : Name Seminole Hard Rock Support Services Requisition ID 5 Job Category Accounting/Finance/Revenue Management Job Code Title MGR01 Overview Under the direction of the Director of Workforce, the individual will develop and maintain reports for a variety of areas across properties and analyze the data to ensure that the property is achieving maximum financial results. Monitors departmental organizational charts, FTE amounts and labor scheduling systems to maintain optimum productivity and progress. Responsibilities Essential duties include, but are not limited to: Analyze complex data, compensation, and turnover metrics to identify areas of concerns/trends and recommend solutions to management solutions Create and implement a labor scorecard to be utilized as a visual representation of key measures of human resource department achievements, productivity and other factors important to the organization. Factors measured include costs, hiring, turnover, training, Team Member Survey, GEM Scores performance management and alignment with property goals Coordinate the variance analysis of the weekly FTE report for SGA and SHRSS. Manage the preparation of productivity standards for all labor positions for use in FTE labor productivity analysis, including working with each respective department; assist in development of base drivers for labor standard for each labor position, policy and procedure for labor reporting is adhered to; coordinate the implementation of timekeeping, labor and scheduling systems with the property and IT Ability to create labor standards and reporting; monitor and review labor weekly to identify areas of savings and efficiency; etc. Assists with the coordination of the annual payroll budget process to include developing procedures and guidelines for division and department heads. Prepares and reviews performance and budgets of new and existing operations. Analyzes and develops policies, procedures and systems to ensure effective internal controls, optimum efficiencies and improvement of processes. Assist in the analysis, review and presentation to senior management of select financial results Conducts special projects as requested by senior management. Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures. Ensure activities comply with relevant statutory and regulatory requirements, legal demands and professional and ethical standards. Promotes positive public/team member relations at all times. Maintains a clean, safe, hazard-free work environment within area of responsibility. Develop department members knowledge and skills through education, training, coaching, corrective counseling, etc. Perform other duties as assigned. Qualifications Experience: Bachelors degree in Accounting/Finance and four (4) years of accounting/financial management experience in the casino industry or an equivalent amount of education and experience. Ability to work flexible schedules, including nights, weekends and holidays is required. Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience. Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals. Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional demeanor. Must have extensive experience with computerized accounting systems, preferably Infinium. Must have an advanced/expert level proficiency in MS Excel and database softwares. Ability to lead and mentor a team. Excellent time management and organizational skills. Strong analytical skills. Must possess knowledge of hotel casino operations, and accounting and internal controls. Must possess ability to handle non-standard situations where independent judgement is required and limited guidelines exist. Must apply for, obtain and remain eligible for the appropriate Seminole Tribal Gaming License. MBA preferred. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Work Environment: Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be in operating areas. In these areas, you may be exposed to environmental factors including, but not limited to, second hand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
Job Description Year Round LIVE THE DREAM. Work here. Play here. The mountains are calling. NOTE: This position is located in Mammoth Lakes, California. Did you know that, as part of your employment at Mammoth, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn't it? More about the benefits and perks of your adventure here: Ski passes for dependents (spouse/child(ren includes free skiing at other Alterra Resorts Discounts on ski/snowboarding lessons Friends and Family vouchers Retail & Food discount Equipment Rental discount 401k with company match Offers of employment may be contingent upon successful completion of a background investigation. A little about this position: Assists the General Manager in the operation of the rooms division at the Tamarack Lodge & Resort. Primary functions include the daily management of the front office operations, guest service, room/cabin rentals and yield, and reservations, and assisting housekeeping/maintenance coordination. Responsibilities include employee hiring/training, motivation and discipline according to company policies. Must enjoy providing superior customer service and have attention to detail required for a boutique lodging establishment. Requirements: High school graduate or equivalent experience. Two to three years' experience in front office and/or reservation departments. Minimum of two years of hospitality supervisory/managerial experience required, with management experience in the hotel industry preferred. Pay: $66,560.00 - $69,860.00 per year
Apr 26, 2024
Full time
Job Description Year Round LIVE THE DREAM. Work here. Play here. The mountains are calling. NOTE: This position is located in Mammoth Lakes, California. Did you know that, as part of your employment at Mammoth, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn't it? More about the benefits and perks of your adventure here: Ski passes for dependents (spouse/child(ren includes free skiing at other Alterra Resorts Discounts on ski/snowboarding lessons Friends and Family vouchers Retail & Food discount Equipment Rental discount 401k with company match Offers of employment may be contingent upon successful completion of a background investigation. A little about this position: Assists the General Manager in the operation of the rooms division at the Tamarack Lodge & Resort. Primary functions include the daily management of the front office operations, guest service, room/cabin rentals and yield, and reservations, and assisting housekeeping/maintenance coordination. Responsibilities include employee hiring/training, motivation and discipline according to company policies. Must enjoy providing superior customer service and have attention to detail required for a boutique lodging establishment. Requirements: High school graduate or equivalent experience. Two to three years' experience in front office and/or reservation departments. Minimum of two years of hospitality supervisory/managerial experience required, with management experience in the hotel industry preferred. Pay: $66,560.00 - $69,860.00 per year