Responsibilities: Plan, prep, set up and provide quality service in all areas of food production for menu items and specials in the designated outlets in accordance with standards and plating guide specifications. Maintain organization, cleanliness and sanitation of work areas and equipment. Requirements: Must be available to work a flexible schedule, including weekends, holidays, and varied shifts. Able to create and design new and unique menu items. Assist the Executive Chef in the establishment of department budgets and the adherence to budget guidelines. Ensure that all food and beverage products are consistently prepared and served according to hotel standards. Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the culinary preventative maintenance programs. Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety, and labor requirements of the kitchen areas, associates, and guests. Qualifications: Proven experience as a line cook or relevant role. Great attention to detail and creativity. High school diploma or equivalent; culinary certification and food safety certification preferred. In depth knowledge of sanitation principles, food preparation and baking techniques and nutrition. Safe food handling certificate preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Physical strength and stamina to spend long hours standing and performing repetitive motions. Please note, this is a hands-on position with supervisory responsibilities. This is not a desk job. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 02, 2024
Full time
Responsibilities: Plan, prep, set up and provide quality service in all areas of food production for menu items and specials in the designated outlets in accordance with standards and plating guide specifications. Maintain organization, cleanliness and sanitation of work areas and equipment. Requirements: Must be available to work a flexible schedule, including weekends, holidays, and varied shifts. Able to create and design new and unique menu items. Assist the Executive Chef in the establishment of department budgets and the adherence to budget guidelines. Ensure that all food and beverage products are consistently prepared and served according to hotel standards. Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the culinary preventative maintenance programs. Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety, and labor requirements of the kitchen areas, associates, and guests. Qualifications: Proven experience as a line cook or relevant role. Great attention to detail and creativity. High school diploma or equivalent; culinary certification and food safety certification preferred. In depth knowledge of sanitation principles, food preparation and baking techniques and nutrition. Safe food handling certificate preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Physical strength and stamina to spend long hours standing and performing repetitive motions. Please note, this is a hands-on position with supervisory responsibilities. This is not a desk job. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures. Other duties as assigned. Salary : Starting pay $20.00 to $22.00 per hour based on experience. Responsibilities Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum one year experience in a similar position. Prior supervisory experience a plus. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures. Other duties as assigned. Salary : Starting pay $20.00 to $22.00 per hour based on experience. Responsibilities Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum one year experience in a similar position. Prior supervisory experience a plus. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
"It takes people to make the dream a reality." Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true. As one of our Front Office Guest Service Managers, you would be responsible for the daily operations and be held accountable for the safe and efficient operation of the front office team (bell services, valet, dispatchers, front desk, concierge, phone operations and VIP coordinators). You would actively walk the area during the majority of your shift and interact with your cast members, fellow managers, and all other lines of business to maintain the overall cast and guest experience. You will interact with our guests on a daily basis to ensure compliance with service standards. In this role, you would report to the Front Office Manager This is a Full-Time role and will be working onsite in an office located at our breathtaking Aulani resort on Oahu, Hawaii What you will do: Effectively communicate expectations and responsibilities to front office cast members Drive and maintain a friendly, sincere and safety focused service culture through consistent performance coaching and team development Continuously model the Five Keys: Safety, Courtesy, Efficiency, Show, and Inclusion Interpret and utilize service performance indicators to motivate and enhance the overall performance of the team Ensure smooth communication and relationships with partnering lines of business Anticipate future staffing needs and plan accordingly Establish effective processes and procedures to ensure cleanliness, show quality, consistent guest service delivery and cast productivity according to Disney standards and operating practices Foster the Disney culture and maintain an on-stage presence by actively engaging and interacting with the guests and cast members Exhibit competence in anticipating, assessing and driving the guest experience. Seek creative ways to maximize productivity while sustaining excellent service quality Here's what you'll need to be successful in this role: Minimum 2 years supervisory/managerial experience Previous front office operations experience leading a large team of hourly employees Strong guest service skills with high attention to detail with a passion to interact with guests and handle difficult situations Demonstrated ability to resolve conflict, follow-through and serve as a trusted advisor for direct reports, peers, partners and other leaders Ability to coach, mentor and develop front-line Cast Members Identify, evaluate and improve processes to deliver better guest service and improve the cast experience Demonstrated ability to motivate, recognize and direct Cast Members toward a common goal Strong partnership skills Ability to understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.) Must have strong problem-solving skills as well as strong verbal and written communication skills Highly organized, multi-tasking and time management skills with high attention to detail Proficient in basic computer functions and ability to adapt to new technology Ability to be flexible with work schedule, including weekends, variable shifts and holidays It would be a plus if you also have these skills: More than 2 years supervisory/managerial experience Disney leadership experience Deluxe/premium resort/hotel background Vacation club ownership experience Fluency in English and Japanese Education is important to us; here is what we're looking for: Required: High school degree or equivalent Preferred: Bachelor's degree in business or equivalent Benefits & Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at The hiring range for this position in Hawaii is $70,000 to $93,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Apr 29, 2024
Full time
"It takes people to make the dream a reality." Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true. As one of our Front Office Guest Service Managers, you would be responsible for the daily operations and be held accountable for the safe and efficient operation of the front office team (bell services, valet, dispatchers, front desk, concierge, phone operations and VIP coordinators). You would actively walk the area during the majority of your shift and interact with your cast members, fellow managers, and all other lines of business to maintain the overall cast and guest experience. You will interact with our guests on a daily basis to ensure compliance with service standards. In this role, you would report to the Front Office Manager This is a Full-Time role and will be working onsite in an office located at our breathtaking Aulani resort on Oahu, Hawaii What you will do: Effectively communicate expectations and responsibilities to front office cast members Drive and maintain a friendly, sincere and safety focused service culture through consistent performance coaching and team development Continuously model the Five Keys: Safety, Courtesy, Efficiency, Show, and Inclusion Interpret and utilize service performance indicators to motivate and enhance the overall performance of the team Ensure smooth communication and relationships with partnering lines of business Anticipate future staffing needs and plan accordingly Establish effective processes and procedures to ensure cleanliness, show quality, consistent guest service delivery and cast productivity according to Disney standards and operating practices Foster the Disney culture and maintain an on-stage presence by actively engaging and interacting with the guests and cast members Exhibit competence in anticipating, assessing and driving the guest experience. Seek creative ways to maximize productivity while sustaining excellent service quality Here's what you'll need to be successful in this role: Minimum 2 years supervisory/managerial experience Previous front office operations experience leading a large team of hourly employees Strong guest service skills with high attention to detail with a passion to interact with guests and handle difficult situations Demonstrated ability to resolve conflict, follow-through and serve as a trusted advisor for direct reports, peers, partners and other leaders Ability to coach, mentor and develop front-line Cast Members Identify, evaluate and improve processes to deliver better guest service and improve the cast experience Demonstrated ability to motivate, recognize and direct Cast Members toward a common goal Strong partnership skills Ability to understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.) Must have strong problem-solving skills as well as strong verbal and written communication skills Highly organized, multi-tasking and time management skills with high attention to detail Proficient in basic computer functions and ability to adapt to new technology Ability to be flexible with work schedule, including weekends, variable shifts and holidays It would be a plus if you also have these skills: More than 2 years supervisory/managerial experience Disney leadership experience Deluxe/premium resort/hotel background Vacation club ownership experience Fluency in English and Japanese Education is important to us; here is what we're looking for: Required: High school degree or equivalent Preferred: Bachelor's degree in business or equivalent Benefits & Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at The hiring range for this position in Hawaii is $70,000 to $93,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
"It takes people to make the dream a reality." Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true. As one of our Front Office Guest Service Managers, you would be responsible for the daily operations and be held accountable for the safe and efficient operation of the front office team (bell services, valet, dispatchers, front desk, concierge, phone operations and VIP coordinators). You would actively walk the area during the majority of your shift and interact with your cast members, fellow managers, and all other lines of business to maintain the overall cast and guest experience. You will interact with our guests on a daily basis to ensure compliance with service standards. In this role, you would report to the Front Office Manager This is a Full-Time role and will be working onsite in an office located at our breathtaking Aulani resort on Oahu, Hawaii What you will do: Effectively communicate expectations and responsibilities to front office cast members Drive and maintain a friendly, sincere and safety focused service culture through consistent performance coaching and team development Continuously model the Five Keys: Safety, Courtesy, Efficiency, Show, and Inclusion Interpret and utilize service performance indicators to motivate and enhance the overall performance of the team Ensure smooth communication and relationships with partnering lines of business Anticipate future staffing needs and plan accordingly Establish effective processes and procedures to ensure cleanliness, show quality, consistent guest service delivery and cast productivity according to Disney standards and operating practices Foster the Disney culture and maintain an on-stage presence by actively engaging and interacting with the guests and cast members Exhibit competence in anticipating, assessing and driving the guest experience. Seek creative ways to maximize productivity while sustaining excellent service quality Here's what you'll need to be successful in this role: Minimum 2 years supervisory/managerial experience Previous front office operations experience leading a large team of hourly employees Strong guest service skills with high attention to detail with a passion to interact with guests and handle difficult situations Demonstrated ability to resolve conflict, follow-through and serve as a trusted advisor for direct reports, peers, partners and other leaders Ability to coach, mentor and develop front-line Cast Members Identify, evaluate and improve processes to deliver better guest service and improve the cast experience Demonstrated ability to motivate, recognize and direct Cast Members toward a common goal Strong partnership skills Ability to understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.) Must have strong problem-solving skills as well as strong verbal and written communication skills Highly organized, multi-tasking and time management skills with high attention to detail Proficient in basic computer functions and ability to adapt to new technology Ability to be flexible with work schedule, including weekends, variable shifts and holidays It would be a plus if you also have these skills: More than 2 years supervisory/managerial experience Disney leadership experience Deluxe/premium resort/hotel background Vacation club ownership experience Fluency in English and Japanese Education is important to us; here is what we're looking for: Required: High school degree or equivalent Preferred: Bachelor's degree in business or equivalent Benefits & Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at The hiring range for this position in Hawaii is $70,000 to $93,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Apr 29, 2024
Full time
"It takes people to make the dream a reality." Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true. As one of our Front Office Guest Service Managers, you would be responsible for the daily operations and be held accountable for the safe and efficient operation of the front office team (bell services, valet, dispatchers, front desk, concierge, phone operations and VIP coordinators). You would actively walk the area during the majority of your shift and interact with your cast members, fellow managers, and all other lines of business to maintain the overall cast and guest experience. You will interact with our guests on a daily basis to ensure compliance with service standards. In this role, you would report to the Front Office Manager This is a Full-Time role and will be working onsite in an office located at our breathtaking Aulani resort on Oahu, Hawaii What you will do: Effectively communicate expectations and responsibilities to front office cast members Drive and maintain a friendly, sincere and safety focused service culture through consistent performance coaching and team development Continuously model the Five Keys: Safety, Courtesy, Efficiency, Show, and Inclusion Interpret and utilize service performance indicators to motivate and enhance the overall performance of the team Ensure smooth communication and relationships with partnering lines of business Anticipate future staffing needs and plan accordingly Establish effective processes and procedures to ensure cleanliness, show quality, consistent guest service delivery and cast productivity according to Disney standards and operating practices Foster the Disney culture and maintain an on-stage presence by actively engaging and interacting with the guests and cast members Exhibit competence in anticipating, assessing and driving the guest experience. Seek creative ways to maximize productivity while sustaining excellent service quality Here's what you'll need to be successful in this role: Minimum 2 years supervisory/managerial experience Previous front office operations experience leading a large team of hourly employees Strong guest service skills with high attention to detail with a passion to interact with guests and handle difficult situations Demonstrated ability to resolve conflict, follow-through and serve as a trusted advisor for direct reports, peers, partners and other leaders Ability to coach, mentor and develop front-line Cast Members Identify, evaluate and improve processes to deliver better guest service and improve the cast experience Demonstrated ability to motivate, recognize and direct Cast Members toward a common goal Strong partnership skills Ability to understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.) Must have strong problem-solving skills as well as strong verbal and written communication skills Highly organized, multi-tasking and time management skills with high attention to detail Proficient in basic computer functions and ability to adapt to new technology Ability to be flexible with work schedule, including weekends, variable shifts and holidays It would be a plus if you also have these skills: More than 2 years supervisory/managerial experience Disney leadership experience Deluxe/premium resort/hotel background Vacation club ownership experience Fluency in English and Japanese Education is important to us; here is what we're looking for: Required: High school degree or equivalent Preferred: Bachelor's degree in business or equivalent Benefits & Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at The hiring range for this position in Hawaii is $70,000 to $93,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: AC Honolulu, HI Overview: The Overnight Operations Supervisor is responsible for assisting in management of Guest Services, Housekeeping, Engineering, and Security in an attentive, friendly, efficient and courteous manner. The Overnight Operations Supervisor will primarily work from the late evening to early AM hours to oversee the night audit process and act as the Manager on Duty for the Resort. The Operations Supervisor is also responsible for providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of Highgate Hotel's rules and regulations. Responsibilities: Essential: Lead the overnight operations for the hotel as the Manager on Duty. Focus on guest service, safety and associate engagement for all departments. Comfortable working overnight hours. Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Fluent on Highgate Crisis Management protocol. Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel Monitor and ensure compliance with Highgate Hotel SOP's in Rooms and Loss Attend all hotel required meetings and Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks. Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest Monitor and support the corporate Guest Recognition Maintain a professional working relationship and promote open lines of communication with managers, employees and other Tour Rooms operating departments daily, greeting employees and soliciting Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met. Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple Carry a cell phone at all Operate cell phone and radios efficiently and professionally in communicating with hotel staff. Assist Housekeeping with delivery of guest items and respond to any Housekeeping requests as necessary. Assist Engineering with any Engineering requests as necessary. Complete daily preventative maintenance of public spaces, and guest rooms as assigned. Have knowledge of hotel and guest room locking systems. Patrol area to ensure that they are secure and free of unauthorized persons and disturbances. Maintain an awareness of legal limitation of position (local, state and/or federal ordinances). Assist guests to their rooms or assist guest's w/entry into their rooms according to hotel standards. Respond and assist with emergency situations, including medical, security, guest complaints, etc. Respond to altercations, and investigate as necessary. Administer Heimlich maneuver and/or First Aid/CPR as necessary. Complete Incident/Accident reports in a clear and concise manner. Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel. Check and immediately report on any safety hazards. Immediately follow up on any alarms to determine the exact location and cause - determine emergency status and report to the Front Desk with findings. Perform other tasks/jobs as assigned by the supervisor or manager. Qualifications: Education & Experience: At least 4 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 2 or more years of related Previous supervisory experience Must be proficient in Windows, Company approved spreadsheets and word Physical requirements: Long hours sometimes Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move General Requirements: Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented Must be effective at listening to, understanding, and clarifying concerns raised by employees and Must be able to multitask and prioritize departmental functions to meet Approach all encounters with guests and employees in an attentive, friendly, courteous and service- oriented Attend all hotel required meetings and Participate in M.O.D. coverage as Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the Maintain high standards of personal appearance and grooming, including wearing Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel Maximize efforts towards productivity, identify problem areas and assist in implementing Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as Must be able to understand and evaluate complex information, data, from various sources to meet appropriate objectives. Must be able to maintain confidentiality of Perform other duties as requested by Maintain a warm and friendly demeanor at all Salary is $24/hourly
May 02, 2024
Full time
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: AC Honolulu, HI Overview: The Overnight Operations Supervisor is responsible for assisting in management of Guest Services, Housekeeping, Engineering, and Security in an attentive, friendly, efficient and courteous manner. The Overnight Operations Supervisor will primarily work from the late evening to early AM hours to oversee the night audit process and act as the Manager on Duty for the Resort. The Operations Supervisor is also responsible for providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of Highgate Hotel's rules and regulations. Responsibilities: Essential: Lead the overnight operations for the hotel as the Manager on Duty. Focus on guest service, safety and associate engagement for all departments. Comfortable working overnight hours. Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Fluent on Highgate Crisis Management protocol. Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel Monitor and ensure compliance with Highgate Hotel SOP's in Rooms and Loss Attend all hotel required meetings and Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks. Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest Monitor and support the corporate Guest Recognition Maintain a professional working relationship and promote open lines of communication with managers, employees and other Tour Rooms operating departments daily, greeting employees and soliciting Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met. Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple Carry a cell phone at all Operate cell phone and radios efficiently and professionally in communicating with hotel staff. Assist Housekeeping with delivery of guest items and respond to any Housekeeping requests as necessary. Assist Engineering with any Engineering requests as necessary. Complete daily preventative maintenance of public spaces, and guest rooms as assigned. Have knowledge of hotel and guest room locking systems. Patrol area to ensure that they are secure and free of unauthorized persons and disturbances. Maintain an awareness of legal limitation of position (local, state and/or federal ordinances). Assist guests to their rooms or assist guest's w/entry into their rooms according to hotel standards. Respond and assist with emergency situations, including medical, security, guest complaints, etc. Respond to altercations, and investigate as necessary. Administer Heimlich maneuver and/or First Aid/CPR as necessary. Complete Incident/Accident reports in a clear and concise manner. Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel. Check and immediately report on any safety hazards. Immediately follow up on any alarms to determine the exact location and cause - determine emergency status and report to the Front Desk with findings. Perform other tasks/jobs as assigned by the supervisor or manager. Qualifications: Education & Experience: At least 4 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 2 or more years of related Previous supervisory experience Must be proficient in Windows, Company approved spreadsheets and word Physical requirements: Long hours sometimes Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move General Requirements: Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented Must be effective at listening to, understanding, and clarifying concerns raised by employees and Must be able to multitask and prioritize departmental functions to meet Approach all encounters with guests and employees in an attentive, friendly, courteous and service- oriented Attend all hotel required meetings and Participate in M.O.D. coverage as Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the Maintain high standards of personal appearance and grooming, including wearing Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel Maximize efforts towards productivity, identify problem areas and assist in implementing Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as Must be able to understand and evaluate complex information, data, from various sources to meet appropriate objectives. Must be able to maintain confidentiality of Perform other duties as requested by Maintain a warm and friendly demeanor at all Salary is $24/hourly
Description: The kitchen staff works on the front lines of restaurant, interacting with managers, waitstaff, bartenders, and sometimes customers. They work part-time or full-time, days, nights, weekends, and sometimes early in the morning to prep food. Part of a larger food preparation and delivery team, the kitchen staff works in a fast-paced and sometimes demanding environment helping to prepare delicious meals. The position a kitchen staffer will start out in is determined by the level of experience he or she has. Depending upon your position duties and responsibilities are as follows: Clean and sanitize dishes, cookware, and utensils Clean and sanitize food preparation work stations Assist in the food preparation process by cutting, chopping, slicing, and washing vegetables, meats, and other ingredients Follow all food health and safety requirements Assist with the unloading of deliveries and their proper storage Communicate kitchen needs to supervisors Interact with customers as needed . Requirements: Dependability - a food service employer is only as successful as the cooks and kitchen staff it employs; the kitchen staff is expected to be reliable, on time for work, and consistent with the work they do Physical stamina - the kitchen staff work on their feet for the duration of their shifts, around scheduled breaks, in kitchens that may be uncomfortably warm; often they hand wash dishes in hot water, climb up and down ladders and stairs, and carry up to 50 pounds for short distances Customer service - working in all areas of the kitchen and often the food delivery space, including bars, seating areas, buffet tables, and dining rooms, the kitchen staff inevitably interact with customers, willingly listening to and assisting customers with their requests, even when they fall outside the kitchen staff's normal duties Facility with kitchen equipment - the kitchen staff work with sharp and potentially dangerous equipment on a daily basis-whether the deli slicer, pizza oven, or high-temperature dishwasher, they work safely and effectively with all kitchen equipment Team player - the kitchen staff takes direction from the kitchen supervisors and facility managers and is willing to assist other team members to get their jobs done PI63994b953ecd-9946
May 02, 2024
Full time
Description: The kitchen staff works on the front lines of restaurant, interacting with managers, waitstaff, bartenders, and sometimes customers. They work part-time or full-time, days, nights, weekends, and sometimes early in the morning to prep food. Part of a larger food preparation and delivery team, the kitchen staff works in a fast-paced and sometimes demanding environment helping to prepare delicious meals. The position a kitchen staffer will start out in is determined by the level of experience he or she has. Depending upon your position duties and responsibilities are as follows: Clean and sanitize dishes, cookware, and utensils Clean and sanitize food preparation work stations Assist in the food preparation process by cutting, chopping, slicing, and washing vegetables, meats, and other ingredients Follow all food health and safety requirements Assist with the unloading of deliveries and their proper storage Communicate kitchen needs to supervisors Interact with customers as needed . Requirements: Dependability - a food service employer is only as successful as the cooks and kitchen staff it employs; the kitchen staff is expected to be reliable, on time for work, and consistent with the work they do Physical stamina - the kitchen staff work on their feet for the duration of their shifts, around scheduled breaks, in kitchens that may be uncomfortably warm; often they hand wash dishes in hot water, climb up and down ladders and stairs, and carry up to 50 pounds for short distances Customer service - working in all areas of the kitchen and often the food delivery space, including bars, seating areas, buffet tables, and dining rooms, the kitchen staff inevitably interact with customers, willingly listening to and assisting customers with their requests, even when they fall outside the kitchen staff's normal duties Facility with kitchen equipment - the kitchen staff work with sharp and potentially dangerous equipment on a daily basis-whether the deli slicer, pizza oven, or high-temperature dishwasher, they work safely and effectively with all kitchen equipment Team player - the kitchen staff takes direction from the kitchen supervisors and facility managers and is willing to assist other team members to get their jobs done PI63994b953ecd-9946
The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping for our guests. THE JOB: As a Fountain Worker, you will be responsible for setting the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us. STARTING PAY: $15.65 per hour THE DAY-TO-DAY: Take and place order, and serve and garnish food and drinks efficiently and accurately in work area as applicable Collect money, while following all proper cash handling and comp procedures Maintain the cleanliness, sanitation, and the appearance of the front and back of house, clear tables and counters; sweep and maintain the cleanliness of the dining area without interfering with the comfort of guests Pack and complete order as per guests' preference with any necessary condiments Properly label and date products per safety and sanitation procedures Perform opening and closing duties based upon shift assignment Unload warehouse orders and stock the orders to designated storage maintaining organization, stock and replenish products as needed in work station, counters, tables, etc. Resolve guest complaints within scope of authority; otherwise, refer the matter to management, notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft Perform other job-related duties as requested THE IDEAL CANDIDATE: One (1) year of experience as a food handler in a similar, high-volume, fast paced restaurant Preferred One (1) year of experience of guest service experience Preferred Experience working in a similar resort setting Preferred Work varied shifts, to include weekends and holidays PERKS & BENEFITS: Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. Free uniform and dry cleaning Free meals in our employee dining room Free parking Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community Are you ready to JOIN THE SHOW? Apply today! Explore Location
May 01, 2024
Full time
The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping for our guests. THE JOB: As a Fountain Worker, you will be responsible for setting the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us. STARTING PAY: $15.65 per hour THE DAY-TO-DAY: Take and place order, and serve and garnish food and drinks efficiently and accurately in work area as applicable Collect money, while following all proper cash handling and comp procedures Maintain the cleanliness, sanitation, and the appearance of the front and back of house, clear tables and counters; sweep and maintain the cleanliness of the dining area without interfering with the comfort of guests Pack and complete order as per guests' preference with any necessary condiments Properly label and date products per safety and sanitation procedures Perform opening and closing duties based upon shift assignment Unload warehouse orders and stock the orders to designated storage maintaining organization, stock and replenish products as needed in work station, counters, tables, etc. Resolve guest complaints within scope of authority; otherwise, refer the matter to management, notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft Perform other job-related duties as requested THE IDEAL CANDIDATE: One (1) year of experience as a food handler in a similar, high-volume, fast paced restaurant Preferred One (1) year of experience of guest service experience Preferred Experience working in a similar resort setting Preferred Work varied shifts, to include weekends and holidays PERKS & BENEFITS: Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. Free uniform and dry cleaning Free meals in our employee dining room Free parking Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community Are you ready to JOIN THE SHOW? Apply today! Explore Location
Overview Opportunity: Night Auditor Supervisor Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Potential Career Path Front Office Supervisor/Accounts Payable or Receivable Clerk - Front Office Manager Essential Job Functions Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. Keep records of room availability and guests' accounts, manually or using computers. Prepare and distribute daily reports. Supervise and train any night auditor working same shift. Audit and reconcile cashiers. Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Input and update financial information into BRAINS network. Check guests/in out and perform Guest Service Agents tasks. Respond to guest inquiries and resolve complaints. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits and wear protective safety equipment. Ensure overall guest satisfaction. Perform other duties as requested by management. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. Position Requirements High School diploma or equivalent preferred. Previous night audit/accounting experience or equivalent training required. Computer knowledge/Excel and arithmetic skills required. FSD is a plus, required within 90 days of employment. 1 to 3 years of related experience. Work Environment and Context Work schedule varies and may include working on holidays, and weekends. Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.
May 01, 2024
Full time
Overview Opportunity: Night Auditor Supervisor Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Potential Career Path Front Office Supervisor/Accounts Payable or Receivable Clerk - Front Office Manager Essential Job Functions Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. Keep records of room availability and guests' accounts, manually or using computers. Prepare and distribute daily reports. Supervise and train any night auditor working same shift. Audit and reconcile cashiers. Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Input and update financial information into BRAINS network. Check guests/in out and perform Guest Service Agents tasks. Respond to guest inquiries and resolve complaints. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits and wear protective safety equipment. Ensure overall guest satisfaction. Perform other duties as requested by management. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. Position Requirements High School diploma or equivalent preferred. Previous night audit/accounting experience or equivalent training required. Computer knowledge/Excel and arithmetic skills required. FSD is a plus, required within 90 days of employment. 1 to 3 years of related experience. Work Environment and Context Work schedule varies and may include working on holidays, and weekends. Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.
Job Description The Encore Boston Harbor Poker Floor Person is responsible for providing front line guest service in the poker area. This includes serving as a host and cashier for poker guests, assisting guests with various needs, and supporting efforts to promote poker play. Key responsibility is to provide outstanding guest service and contribute to positive guest experience. JOB RESPONSIBILITIES: Adheres to all Encore Boston Harbor core values and property and department standards are implemented and applied. Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. Verifies that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department. Delivers and maintains a maximum level of service. Contributes to company-wide communication and best practices. Keeps informed of all new developments within the department. Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. Greets and welcomes customers as they enter the Poker area. Maintains a change bank to provide services for guests, including making change, and helping guests expedite transactions. Promotes exemplary guest service by demonstrating full knowledge of game in play, special events/activities, casino promotions and operation information. Supports close floor surveillance over assigned area in order to detect any irregularities on the part of players or established procedures. Assists guest needs by communication with customer service/beverage, transportation, VIP, etc. Works with safety as a priority, and follows department and company safety standards. Maintains relevant knowledge of industry through continuing education and training. Performs any other job-related duties as assigned.
May 01, 2024
Full time
Job Description The Encore Boston Harbor Poker Floor Person is responsible for providing front line guest service in the poker area. This includes serving as a host and cashier for poker guests, assisting guests with various needs, and supporting efforts to promote poker play. Key responsibility is to provide outstanding guest service and contribute to positive guest experience. JOB RESPONSIBILITIES: Adheres to all Encore Boston Harbor core values and property and department standards are implemented and applied. Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. Verifies that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department. Delivers and maintains a maximum level of service. Contributes to company-wide communication and best practices. Keeps informed of all new developments within the department. Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. Greets and welcomes customers as they enter the Poker area. Maintains a change bank to provide services for guests, including making change, and helping guests expedite transactions. Promotes exemplary guest service by demonstrating full knowledge of game in play, special events/activities, casino promotions and operation information. Supports close floor surveillance over assigned area in order to detect any irregularities on the part of players or established procedures. Assists guest needs by communication with customer service/beverage, transportation, VIP, etc. Works with safety as a priority, and follows department and company safety standards. Maintains relevant knowledge of industry through continuing education and training. Performs any other job-related duties as assigned.
Here's what we need: We're looking for talented Hourly Supervisors who are committed to providing Damn Good guest and Team Member service and show passion for our food and drinks. We want leaders who are motivated and thrive in a high-energy, high-volume restaurant. Our Hourly Supervisors can lead in the Back of the House (BOH), and Front of the House (FOH). Let's TACO 'bout why it pays to be a Torchy's Team Member: $15 Hourly Pay Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Flexible schedules Our attire is casual and we'll throw in some of the swag Incredible growth opportunities. This is more than just a job it can lead to a Damn Good career! Damn Good food discount card for you AND your spouse Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Access to all benefits including medical, dental, and vision for full time Team Members after 1 year of employment, plus 401(k) after 6 months Damn Good Well-being Program that includes free access to all things financial wellness Paid Time Off (PTO) after 1 year of employment Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!) What you'll be doing: Assist management team with operations of the restaurant Run damn good shifts - set the pace for our team members and ensure great guest service Work hands-on and eyes-up to identify, prioritize, and delegate tasks to team members Solve problems for guests and team members with a high sense of urgency Key holder - lead opening and closing activities Maintain working knowledge of recipe production procedures to ensure quality and freshness at all times Support creation of prep list & conduct line setups/checks Check out team members at shift change and close Supervise cash handling responsibilities Monitor curbside & pick-up to ensure a quick and accurate guest experience Support inventory management processes Assists in completion of HACCP checklist QUE-SO here's what you'll need: Required state alcohol-server and Manager ServSafe Certification Ability to work up to 5 days or 40 hours per week and can work flexible hours necessary to manage and operate the restaurant effectively Bilingual proficiency preferred but not required Competency of basic computer functions including point of sale system Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Having fun! About us: The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of restaurants across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details
May 01, 2024
Full time
Here's what we need: We're looking for talented Hourly Supervisors who are committed to providing Damn Good guest and Team Member service and show passion for our food and drinks. We want leaders who are motivated and thrive in a high-energy, high-volume restaurant. Our Hourly Supervisors can lead in the Back of the House (BOH), and Front of the House (FOH). Let's TACO 'bout why it pays to be a Torchy's Team Member: $15 Hourly Pay Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Flexible schedules Our attire is casual and we'll throw in some of the swag Incredible growth opportunities. This is more than just a job it can lead to a Damn Good career! Damn Good food discount card for you AND your spouse Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Access to all benefits including medical, dental, and vision for full time Team Members after 1 year of employment, plus 401(k) after 6 months Damn Good Well-being Program that includes free access to all things financial wellness Paid Time Off (PTO) after 1 year of employment Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!) What you'll be doing: Assist management team with operations of the restaurant Run damn good shifts - set the pace for our team members and ensure great guest service Work hands-on and eyes-up to identify, prioritize, and delegate tasks to team members Solve problems for guests and team members with a high sense of urgency Key holder - lead opening and closing activities Maintain working knowledge of recipe production procedures to ensure quality and freshness at all times Support creation of prep list & conduct line setups/checks Check out team members at shift change and close Supervise cash handling responsibilities Monitor curbside & pick-up to ensure a quick and accurate guest experience Support inventory management processes Assists in completion of HACCP checklist QUE-SO here's what you'll need: Required state alcohol-server and Manager ServSafe Certification Ability to work up to 5 days or 40 hours per week and can work flexible hours necessary to manage and operate the restaurant effectively Bilingual proficiency preferred but not required Competency of basic computer functions including point of sale system Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Having fun! About us: The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of restaurants across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details
Primary Location: United States-California-San Diego Organization: %2454,000 + DOE Description Do you desire a career with growth potential? Come work for us as a FEDERAL EMPLOYEE and help support our mission by providing customers with quality goods and services at a savings to support quality of life programs for active-duty military, retirees, reservists, and their families! By choosing to work for the NEXCOM Enterprise, you will enjoy one of the best benefit packages available anywhere: PAID ANNUAL AND SICK LEAVE MEDICAL/DENTAL INSURANCE FLEXIBLE SPENDING ACCOUNT PENSION PLAN 401K SAVINGS PLAN - UP TO 3% MATCH LIFE INSURANCE TAX FREE SHOPPING PRIVILEDGES FREE BUS PASSES/FREE PARKING DISCOUNTED TICKETS AT MWR ACCESS TO NAVY LODGE HOTELS WORLDWIDE Job Summary: Manages the Housekeeping Department at Navy Lodges with 150 rooms or more. Performs a variety of duties to maintain a clean orderly and attractive facility. Duties and Responsibilities: Establishes and ensures NHG standards, policies and procedures regarding the housekeeping and laundry departments are effective and maintained. Supervises Housekeeping and Laundry Department associates. Organizes and directs departmental training programs and maintains training records for each associate. Resolves personnel problems, hires new associates and ensures adequate staffing. Evaluates associates' performance and quality of work, recommends awards and/or corrective/disciplinary actions. Monitors productivity and motivates staff to improve performance. Develops a professional housekeeping and laundry staff to ensure adequate guest service. Conducts written daily guest room, laundry and facility inspections, preparing reports as needed. Inspected areas include walls, doors, carpets, FF&E, plumbing, HVAC systems and laundry equipment. Takes corrective action on all housekeeping and laundry discrepancies and reports all other discrepancies to the appropriate department for action. Ensures all equipment is properly maintained, stored and accounted for. Places maintenance calls for repairs as required within procurement guidelines. Inspects and evaluates physical condition of NHG guest rooms and public spaces for preventative maintenance and required repairs, painting, and furnishings to maintain NHG standards. Originates work orders for repairs to guest rooms or public areas and may review with the maintenance department Supervisor and/or the NHG GM. Verifies condition and possible unauthorized occupancy of vacant rooms, notifies NHG GM of any discrepancies. Schedules special deep cleaning programs as required. Maintains inventory of associates' uniforms, prepares and verifies all departmental payroll information. Ensures all leave requests are in writing and approves/disapproves in a timely manner. Must possess a welcoming manner and positive attitude. Demonstrates effective communication skills when responding to guest requests and inquiries regarding housekeeping operations/services. Refers unusual problems/requests to the NHG General Manager (GM) for further action. Maintains regular contact with the front office for check-outs through the use of a Property Management System (PMS). Participates in the development of annual budget and planned improvements. Manages departmental budget, monitors monthly payroll and supply expenses. Maintains inventory of guest, housekeeping and laundry supplies and linens, places orders for necessary supplies and equipment, records arrival of received goods, completes invoices and submits to the NHG GM for processing. Responsible for bulk items issued from the storeroom. Responsible for coordinating, supervising and completing the quarterly linen inventory as well as periodic unannounced supply inventories to detect missing inventory. Ensures NHG operating procedures are in compliance with all state and federal regulations with regard to OSHA, NAVOSH and NHG regulations. Plans and carries out assignments with minimal supervision. Coordinates with other associates assigned to NHG as required to carry out responsibilities and advises supervisor of progress or problem areas. Performs cleaning and laundry duties on an "as needed" basis to cover staff shortages or other unanticipated occurrences. Implements all safety, fire prevention, MSDS and environmental/industrial hygiene requirements. Ensures security measures are maintained at all times. Ensures guest privacy is maintained at all times. Carries out EEO policies and communicates support of these policies to subordinates. Performs other related duties as assigned. May be required to work a rotating schedule including weekends and holidays. Qualifications A total of 4 years of experience, consisting of the following: GENERAL EXPERIENCE: 3 years of experience in administrative, technical or other responsible work which enabled the applicant to gain a general knowledge of hotel/motel operational practices and procedures; skill in dealing with others in person-to-person work relationships, and the ability to exercise mature judgment. OR SUBSTITUTION OF EDUCATION OF EXPERIENCE: 1 year of academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4-year bachelor's degree for 3 years of general experience. AND SPECIALIZED EXPERIENCE: One year of responsible experience that provided an in-depth knowledge of hotel/motel housekeeping methods and practices. Such experience should include background in most of the following: procurement of supplies and equipment, operational efficiency, sanitation, internal finance controls, budgeting, staffing, room design and decorating; or similar work which demonstrated the knowledge and abilities of the operational area. Job: Full-Time (35 + hours) Schedule: May 1, 2024, 10:59:00 PM Unposting Date: 987345
May 01, 2024
Full time
Primary Location: United States-California-San Diego Organization: %2454,000 + DOE Description Do you desire a career with growth potential? Come work for us as a FEDERAL EMPLOYEE and help support our mission by providing customers with quality goods and services at a savings to support quality of life programs for active-duty military, retirees, reservists, and their families! By choosing to work for the NEXCOM Enterprise, you will enjoy one of the best benefit packages available anywhere: PAID ANNUAL AND SICK LEAVE MEDICAL/DENTAL INSURANCE FLEXIBLE SPENDING ACCOUNT PENSION PLAN 401K SAVINGS PLAN - UP TO 3% MATCH LIFE INSURANCE TAX FREE SHOPPING PRIVILEDGES FREE BUS PASSES/FREE PARKING DISCOUNTED TICKETS AT MWR ACCESS TO NAVY LODGE HOTELS WORLDWIDE Job Summary: Manages the Housekeeping Department at Navy Lodges with 150 rooms or more. Performs a variety of duties to maintain a clean orderly and attractive facility. Duties and Responsibilities: Establishes and ensures NHG standards, policies and procedures regarding the housekeeping and laundry departments are effective and maintained. Supervises Housekeeping and Laundry Department associates. Organizes and directs departmental training programs and maintains training records for each associate. Resolves personnel problems, hires new associates and ensures adequate staffing. Evaluates associates' performance and quality of work, recommends awards and/or corrective/disciplinary actions. Monitors productivity and motivates staff to improve performance. Develops a professional housekeeping and laundry staff to ensure adequate guest service. Conducts written daily guest room, laundry and facility inspections, preparing reports as needed. Inspected areas include walls, doors, carpets, FF&E, plumbing, HVAC systems and laundry equipment. Takes corrective action on all housekeeping and laundry discrepancies and reports all other discrepancies to the appropriate department for action. Ensures all equipment is properly maintained, stored and accounted for. Places maintenance calls for repairs as required within procurement guidelines. Inspects and evaluates physical condition of NHG guest rooms and public spaces for preventative maintenance and required repairs, painting, and furnishings to maintain NHG standards. Originates work orders for repairs to guest rooms or public areas and may review with the maintenance department Supervisor and/or the NHG GM. Verifies condition and possible unauthorized occupancy of vacant rooms, notifies NHG GM of any discrepancies. Schedules special deep cleaning programs as required. Maintains inventory of associates' uniforms, prepares and verifies all departmental payroll information. Ensures all leave requests are in writing and approves/disapproves in a timely manner. Must possess a welcoming manner and positive attitude. Demonstrates effective communication skills when responding to guest requests and inquiries regarding housekeeping operations/services. Refers unusual problems/requests to the NHG General Manager (GM) for further action. Maintains regular contact with the front office for check-outs through the use of a Property Management System (PMS). Participates in the development of annual budget and planned improvements. Manages departmental budget, monitors monthly payroll and supply expenses. Maintains inventory of guest, housekeeping and laundry supplies and linens, places orders for necessary supplies and equipment, records arrival of received goods, completes invoices and submits to the NHG GM for processing. Responsible for bulk items issued from the storeroom. Responsible for coordinating, supervising and completing the quarterly linen inventory as well as periodic unannounced supply inventories to detect missing inventory. Ensures NHG operating procedures are in compliance with all state and federal regulations with regard to OSHA, NAVOSH and NHG regulations. Plans and carries out assignments with minimal supervision. Coordinates with other associates assigned to NHG as required to carry out responsibilities and advises supervisor of progress or problem areas. Performs cleaning and laundry duties on an "as needed" basis to cover staff shortages or other unanticipated occurrences. Implements all safety, fire prevention, MSDS and environmental/industrial hygiene requirements. Ensures security measures are maintained at all times. Ensures guest privacy is maintained at all times. Carries out EEO policies and communicates support of these policies to subordinates. Performs other related duties as assigned. May be required to work a rotating schedule including weekends and holidays. Qualifications A total of 4 years of experience, consisting of the following: GENERAL EXPERIENCE: 3 years of experience in administrative, technical or other responsible work which enabled the applicant to gain a general knowledge of hotel/motel operational practices and procedures; skill in dealing with others in person-to-person work relationships, and the ability to exercise mature judgment. OR SUBSTITUTION OF EDUCATION OF EXPERIENCE: 1 year of academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4-year bachelor's degree for 3 years of general experience. AND SPECIALIZED EXPERIENCE: One year of responsible experience that provided an in-depth knowledge of hotel/motel housekeeping methods and practices. Such experience should include background in most of the following: procurement of supplies and equipment, operational efficiency, sanitation, internal finance controls, budgeting, staffing, room design and decorating; or similar work which demonstrated the knowledge and abilities of the operational area. Job: Full-Time (35 + hours) Schedule: May 1, 2024, 10:59:00 PM Unposting Date: 987345
Overview Visit our website at to apply! Equal Opportunity Employer/Veterans/Disabled SUMMARY Bering Straits Development Company, a subsidiary of Bering Straits Native Corporation, is currently seeking a qualified Front Desk Clerk at the Aurora Inn in Nome, AK. The Front Desk Clerk will be responsible for checking in guests in/out, making reservations, keeping lobby clean at all times, and professionally answering the phone. Other duties may include cleaning the lobby restroom, and wiping down tables and counters. This requisition is continuously posted due to the frequent nature of openings and it is also intended to create a pool of qualified applicants who will be interviewed for openings as they occur. If you are qualified for the position, please apply and you will be contacted when a position opens. Please note that a position may not be immediately available - time frames vary. Hiring Managers strive to reach out to all candidates with periodic updates when an opening becomes available. If you wish to be removed from consideration, please log into your account and click on 'Withdraw' next to the job title in the Dashboard page. Responsibilities ESSENTIAL DUTIES & RESPONSIBILITIES The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position, and are not intended to reflect all duties performed within the job. Other duties may be assigned. Checking guests in/out Making reservations via phone/walk in/online Keeping work area/lobby/bathroom clean at all times Renting out vehicles to guests who may need them Greet guests in a professional manner Qualifications QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required (Minimum) Qualifications High school diploma or GED Basic Math skills Customer service People person Able to stand for long periods of time Knowledge, Skills, Abilities, and Other Characteristics Basic computer skills and knowledge of computer systems Ability to multi task Detail-oriented Ability to communicate clearly and professionally with guests, co-workers, and management, both orally an in writing Preferred Knowledge of the reservation system Opera PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must maintain a constant state of mental alertness at all times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. DOT COVERED/SAFETY-SENSITIVE ROLE REQUIREMENTS This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. WORK ENVIRONMENT Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone system. The work described herein is primarily a modern office setting. Occasional travel may be required. SUPERVISORY RESPONSIBILITIES No supervisory responsibilities. ADDITIONAL QUALIFYING FACTORS As a condition of employment, may be required to pass a pre-employment drug screening, as well as have acceptable reference and background check results to obtain access to military base. Must have reliable transportation to/from work a necessity and must be able to obtain access to military installations. Shareholder Preference. BSNC gives hiring, promotion, training and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender, or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. Equal Opportunity Employer/Veterans/Disabled We participate in the E-Verify Employment Verification Program. We are a drug free workplace.
May 01, 2024
Full time
Overview Visit our website at to apply! Equal Opportunity Employer/Veterans/Disabled SUMMARY Bering Straits Development Company, a subsidiary of Bering Straits Native Corporation, is currently seeking a qualified Front Desk Clerk at the Aurora Inn in Nome, AK. The Front Desk Clerk will be responsible for checking in guests in/out, making reservations, keeping lobby clean at all times, and professionally answering the phone. Other duties may include cleaning the lobby restroom, and wiping down tables and counters. This requisition is continuously posted due to the frequent nature of openings and it is also intended to create a pool of qualified applicants who will be interviewed for openings as they occur. If you are qualified for the position, please apply and you will be contacted when a position opens. Please note that a position may not be immediately available - time frames vary. Hiring Managers strive to reach out to all candidates with periodic updates when an opening becomes available. If you wish to be removed from consideration, please log into your account and click on 'Withdraw' next to the job title in the Dashboard page. Responsibilities ESSENTIAL DUTIES & RESPONSIBILITIES The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position, and are not intended to reflect all duties performed within the job. Other duties may be assigned. Checking guests in/out Making reservations via phone/walk in/online Keeping work area/lobby/bathroom clean at all times Renting out vehicles to guests who may need them Greet guests in a professional manner Qualifications QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required (Minimum) Qualifications High school diploma or GED Basic Math skills Customer service People person Able to stand for long periods of time Knowledge, Skills, Abilities, and Other Characteristics Basic computer skills and knowledge of computer systems Ability to multi task Detail-oriented Ability to communicate clearly and professionally with guests, co-workers, and management, both orally an in writing Preferred Knowledge of the reservation system Opera PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must maintain a constant state of mental alertness at all times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. DOT COVERED/SAFETY-SENSITIVE ROLE REQUIREMENTS This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. WORK ENVIRONMENT Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone system. The work described herein is primarily a modern office setting. Occasional travel may be required. SUPERVISORY RESPONSIBILITIES No supervisory responsibilities. ADDITIONAL QUALIFYING FACTORS As a condition of employment, may be required to pass a pre-employment drug screening, as well as have acceptable reference and background check results to obtain access to military base. Must have reliable transportation to/from work a necessity and must be able to obtain access to military installations. Shareholder Preference. BSNC gives hiring, promotion, training and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender, or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. Equal Opportunity Employer/Veterans/Disabled We participate in the E-Verify Employment Verification Program. We are a drug free workplace.
JOB SUMMARY:Position is responsible for supervising the daily operation of the Front Office area. The main areas of supervision include: Front Desk and VIP Services. Recommends and implements services and procedural changes. Monitors and controls expenses within approved budget constraints. ESSENTIAL JOB FUNCTIONS: Supervise the Front Desk and VIP employees; interview, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications and recommend discipline and termination as appropriate. Develop Standard Operating Procedures which govern the daily operations of the guest service area. Supervise for compliance of Standard Operating Procedures, safety regulations and ensure the optimal level of quality service and hospitality are provided to the hotel guests. Coordinate and supervise the activities and foster good relations with event coordinators, meeting planners, on-site contacts, travel organizations, limo services, etc., to provide the maximum level of quality service. Assist the Sales and Marketing Departments in attracting and retaining customers by providing customers top quality customer service. Provide information and assist employees in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction. Monitor the Department budget to minimize expenses. Implement emergency training procedures to ensure appropriate protection of the hotel guests, staff and company assets. Maintain a knowledge of emergency procedures including guest related responsibilities and evacuation procedures. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. Perform other tasks as assigned by the Hotel Operations Manager. EDUCATION AND EXPERIENCE: One to two years of post high school education. One to two full years of employment in a related position within this company or other hotel organization(s). OTHER MINIMUM QUALIFICATIONS: Requires thorough knowledge of guest services and the hotel services, policies, procedures and operations, Front Desk and Casino/VIP Operations. General knowledge of other hotel departments. Supervisory/management skills. Requires the ability to compile facts and figures. Ability to make occasional decisions guided by established policies and procedures. Oral and written communication skills. Ability to develop and enforce Standard Operating Procedures. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours including evenings, weekends, and holidays as needed. Must be able to stand or walk for an extended for the entire shift. Must be able to speak, read, write and understand English. Must be able to tolerate areas containing second hand smoke. Ability to maintain regular, predictable attendance according to schedule Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member and guest problems, in a timely manner. Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. Must be able to work independently. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
May 01, 2024
Full time
JOB SUMMARY:Position is responsible for supervising the daily operation of the Front Office area. The main areas of supervision include: Front Desk and VIP Services. Recommends and implements services and procedural changes. Monitors and controls expenses within approved budget constraints. ESSENTIAL JOB FUNCTIONS: Supervise the Front Desk and VIP employees; interview, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications and recommend discipline and termination as appropriate. Develop Standard Operating Procedures which govern the daily operations of the guest service area. Supervise for compliance of Standard Operating Procedures, safety regulations and ensure the optimal level of quality service and hospitality are provided to the hotel guests. Coordinate and supervise the activities and foster good relations with event coordinators, meeting planners, on-site contacts, travel organizations, limo services, etc., to provide the maximum level of quality service. Assist the Sales and Marketing Departments in attracting and retaining customers by providing customers top quality customer service. Provide information and assist employees in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction. Monitor the Department budget to minimize expenses. Implement emergency training procedures to ensure appropriate protection of the hotel guests, staff and company assets. Maintain a knowledge of emergency procedures including guest related responsibilities and evacuation procedures. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. Perform other tasks as assigned by the Hotel Operations Manager. EDUCATION AND EXPERIENCE: One to two years of post high school education. One to two full years of employment in a related position within this company or other hotel organization(s). OTHER MINIMUM QUALIFICATIONS: Requires thorough knowledge of guest services and the hotel services, policies, procedures and operations, Front Desk and Casino/VIP Operations. General knowledge of other hotel departments. Supervisory/management skills. Requires the ability to compile facts and figures. Ability to make occasional decisions guided by established policies and procedures. Oral and written communication skills. Ability to develop and enforce Standard Operating Procedures. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours including evenings, weekends, and holidays as needed. Must be able to stand or walk for an extended for the entire shift. Must be able to speak, read, write and understand English. Must be able to tolerate areas containing second hand smoke. Ability to maintain regular, predictable attendance according to schedule Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member and guest problems, in a timely manner. Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. Must be able to work independently. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Job Number Job Category Rooms & Guest Services Operations Location San Diego Marriott Del Mar, 11966 El Camino Real, San Diego, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Additional Information: This hotel is owned and operated by an independent franchisee, Dimension Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Job Summary Perform all audit procedures as set forth by the Hotel and company, on a daily basis. Verify the status of all wake-up call requests and ensure they are properly handled. Balance all cash receipts and work performed during the audit shift. Make deposits of cash. Prepare the front office for the next shift and reset day's business. Act as a Guest Service representative and manager on duty during the night time hours. Act as PBX operator during the audit shift. Attend and actively participate in all front office meetings. Participate in all training and cross training programs. Take the initiative to greet guests in a friendly and warm manner. Manage Night Audit employees, oversee the workload and accuracy of data Other duties as assigned. Job Requirements Understand and use math concepts in order to design a financial or economic system. Work math problems quickly and accurately. Understand and use computers and related equipment. Speak and write clearly to report financial information. Knowledge of Marriott systems: Opera, PMS, Fosse Salary range: $23.00 - $25.00 per hour This company is an equal opportunity employer. frnch1
Apr 29, 2024
Full time
Job Number Job Category Rooms & Guest Services Operations Location San Diego Marriott Del Mar, 11966 El Camino Real, San Diego, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Additional Information: This hotel is owned and operated by an independent franchisee, Dimension Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Job Summary Perform all audit procedures as set forth by the Hotel and company, on a daily basis. Verify the status of all wake-up call requests and ensure they are properly handled. Balance all cash receipts and work performed during the audit shift. Make deposits of cash. Prepare the front office for the next shift and reset day's business. Act as a Guest Service representative and manager on duty during the night time hours. Act as PBX operator during the audit shift. Attend and actively participate in all front office meetings. Participate in all training and cross training programs. Take the initiative to greet guests in a friendly and warm manner. Manage Night Audit employees, oversee the workload and accuracy of data Other duties as assigned. Job Requirements Understand and use math concepts in order to design a financial or economic system. Work math problems quickly and accurately. Understand and use computers and related equipment. Speak and write clearly to report financial information. Knowledge of Marriott systems: Opera, PMS, Fosse Salary range: $23.00 - $25.00 per hour This company is an equal opportunity employer. frnch1
Overview Opportunity: Night Auditor Supervisor Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Potential Career Path Front Office Supervisor/Accounts Payable or Receivable Clerk - Front Office Manager Essential Job Functions Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. Keep records of room availability and guests' accounts, manually or using computers. Prepare and distribute daily reports. Supervise and train any night auditor working same shift. Audit and reconcile cashiers. Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Input and update financial information into BRAINS network. Check guests/in out and perform Guest Service Agents tasks. Respond to guest inquiries and resolve complaints. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits and wear protective safety equipment. Ensure overall guest satisfaction. Perform other duties as requested by management. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. Position Requirements High School diploma or equivalent preferred. Previous night audit/accounting experience or equivalent training required. Computer knowledge/Excel and arithmetic skills required. FSD is a plus, required within 90 days of employment. 1 to 3 years of related experience. Work Environment and Context Work schedule varies and may include working on holidays, and weekends. Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us Live life uninterrupted at TownePlace Suites Orlando Theme Parks/Lake Buena Vista. Located near the West Entrance of Disney Springs, our Marriott in Orlando is near your favorite attractions, like Walt Disney World Resort, the ESPN Wide World of Sports, SeaWorld Orlando and Universal Orlando Resort. We put endless adventure at your fingertips! Our hotel near Disney Springs is also a short drive from Orlando International Airport. We are a top choice for extended stays in the Lake Buena Vista area! HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.
Apr 29, 2024
Full time
Overview Opportunity: Night Auditor Supervisor Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Potential Career Path Front Office Supervisor/Accounts Payable or Receivable Clerk - Front Office Manager Essential Job Functions Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. Keep records of room availability and guests' accounts, manually or using computers. Prepare and distribute daily reports. Supervise and train any night auditor working same shift. Audit and reconcile cashiers. Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Input and update financial information into BRAINS network. Check guests/in out and perform Guest Service Agents tasks. Respond to guest inquiries and resolve complaints. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits and wear protective safety equipment. Ensure overall guest satisfaction. Perform other duties as requested by management. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. Position Requirements High School diploma or equivalent preferred. Previous night audit/accounting experience or equivalent training required. Computer knowledge/Excel and arithmetic skills required. FSD is a plus, required within 90 days of employment. 1 to 3 years of related experience. Work Environment and Context Work schedule varies and may include working on holidays, and weekends. Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us Live life uninterrupted at TownePlace Suites Orlando Theme Parks/Lake Buena Vista. Located near the West Entrance of Disney Springs, our Marriott in Orlando is near your favorite attractions, like Walt Disney World Resort, the ESPN Wide World of Sports, SeaWorld Orlando and Universal Orlando Resort. We put endless adventure at your fingertips! Our hotel near Disney Springs is also a short drive from Orlando International Airport. We are a top choice for extended stays in the Lake Buena Vista area! HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.
SUMMARY Provides customer service to guests of hotel by supervising location during the overnight hours. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner. Acts as manager on duty and follows the prescribed MOD procedures on communication, emergency procedures and guest satisfaction. Enters daily changes and balances accounts such as guest, house, guest tray, city ledger and advance deposits. Resets system for the next business day. Ensures that the hotel night audit procedures are completed on a daily basis and the information entered and posted are accurate, balanced and timely. Enters hotel information and prints night audit reports in an accurate and timely manner per night audit guidelines. Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy. Date stamps, sorts, and racks incoming mail, faxes and messages. Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner. Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions. Accurately checks out guests and communicates departures with housekeeping staff. Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures. Makes, confirms and cancels reservations via telephone, computer and in writing. Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures. Posts charges such as room, food, liquor, or telephone to ledger. Deposits guests' valuables in hotel safe or safe deposit box. Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained. Maintains the cleanliness and organization of the hotel lobby and front desk area. Washes, folds and properly stores laundry (depending on business unit). KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The employee is required to work alone and stay awake and alert all night.
Apr 26, 2024
Full time
SUMMARY Provides customer service to guests of hotel by supervising location during the overnight hours. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner. Acts as manager on duty and follows the prescribed MOD procedures on communication, emergency procedures and guest satisfaction. Enters daily changes and balances accounts such as guest, house, guest tray, city ledger and advance deposits. Resets system for the next business day. Ensures that the hotel night audit procedures are completed on a daily basis and the information entered and posted are accurate, balanced and timely. Enters hotel information and prints night audit reports in an accurate and timely manner per night audit guidelines. Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy. Date stamps, sorts, and racks incoming mail, faxes and messages. Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner. Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions. Accurately checks out guests and communicates departures with housekeeping staff. Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures. Makes, confirms and cancels reservations via telephone, computer and in writing. Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures. Posts charges such as room, food, liquor, or telephone to ledger. Deposits guests' valuables in hotel safe or safe deposit box. Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained. Maintains the cleanliness and organization of the hotel lobby and front desk area. Washes, folds and properly stores laundry (depending on business unit). KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The employee is required to work alone and stay awake and alert all night.
Job Summary The Night Audit Supervisor is responsible for assisting the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. This role specifically supports the Front Office functions during the overnight hours. Responsibilities QUALIFICATIONS: At least 3 years of progressive experience in a hotel or a related field; or a 2-year college degree and 2 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience preferred. Must be proficient in Windows operating systems Company approved spreadsheets and word processing. Must have a valid driver's license from the applicable state. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate coach counsel and discipline all Guest Services personnel according to Aimbridge Hospitality S.O.P.'s. Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards. Prepare and conduct all Guest Services interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s. Conduct all 90 day and annual Guest Service employee performance appraisals according to S.O.P.'s. Develop employee morale and ensure training of Guest Services personnel. Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count. Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions. Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy. Participate in required M.O.D. program as scheduled. Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement. Ensure all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc. Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly. Ensure that no-show revenue is maximized through consistent and accurate billing. Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting. Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s. Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc. Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming. Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use. Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s. Ensure implementation of all Aimbridge Hospitality policies and house rules. Understand hospitality terms. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service. Ensure correct and accurate cash handling at the Front Desk. Attend monthly all-employee team meetings and any other functions required by management. Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards. Obtain all necessary information when taking room reservations. Ensure logging and delivery of all messages packages and mail in a timely and professional manner. Be aware of all rates packages and promotions currently underway. Follow and enforce all Aimbridge Hospitality hotel credit policies. Process and handle guest laundry (property specific). Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees. Maintain and monitor 'Lost and Found' procedures and policies according to Aimbridge Hospitality standards. Establish and maintain key control system. Ensure participation within departmet for monthly Aimbridge team meeting. Focus the Guest Services Department on their role in contributing to the guest service scores. Monitor all V.I.P.'s special guests and requests. Maintain required pars of all front office and stationary supplies. Review daily Front Office work and activity reports generated by Night Audit. Review Front Office log book and Guest Request log on a daily basis. Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each. Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. Conduct meetings according to Aimbridge Hospitality standards as required by management. Other duties as required. Property Details Two blocks from Chicago's Midway Airport and a rapid transit train station, this hotel offers easy access to many area points of interest, along with comfortable accommodations and modern amenities like free Wi-Fi. With the Orange Line rapid transit train only seconds from the Hilton Garden Inn Midway Airport, guests can instantly access all the attractions of downtown Chicago, including Navy Pier and the Willis Tower. The hotel also offers 24-hour free shuttle service to both the airport and the train station. Garden Grille and Bar serves American classics for breakfast and dinner. Guests can enjoy a drink in the Pavilion lounge or purchase snacks at the Pavilion Pantry. Guests at the Chicago Midway Airport Hilton Garden Inn can relax and enjoy an in-room movie on flat-screen TVs, or take advantage of in-room microwaves and refrigerators. The hotel also features a refreshing swimming pool along with a state-of-the-art fitness center. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Apr 25, 2024
Full time
Job Summary The Night Audit Supervisor is responsible for assisting the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. This role specifically supports the Front Office functions during the overnight hours. Responsibilities QUALIFICATIONS: At least 3 years of progressive experience in a hotel or a related field; or a 2-year college degree and 2 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience preferred. Must be proficient in Windows operating systems Company approved spreadsheets and word processing. Must have a valid driver's license from the applicable state. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate coach counsel and discipline all Guest Services personnel according to Aimbridge Hospitality S.O.P.'s. Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards. Prepare and conduct all Guest Services interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s. Conduct all 90 day and annual Guest Service employee performance appraisals according to S.O.P.'s. Develop employee morale and ensure training of Guest Services personnel. Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count. Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions. Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy. Participate in required M.O.D. program as scheduled. Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement. Ensure all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc. Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly. Ensure that no-show revenue is maximized through consistent and accurate billing. Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting. Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s. Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc. Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming. Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use. Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s. Ensure implementation of all Aimbridge Hospitality policies and house rules. Understand hospitality terms. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service. Ensure correct and accurate cash handling at the Front Desk. Attend monthly all-employee team meetings and any other functions required by management. Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards. Obtain all necessary information when taking room reservations. Ensure logging and delivery of all messages packages and mail in a timely and professional manner. Be aware of all rates packages and promotions currently underway. Follow and enforce all Aimbridge Hospitality hotel credit policies. Process and handle guest laundry (property specific). Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees. Maintain and monitor 'Lost and Found' procedures and policies according to Aimbridge Hospitality standards. Establish and maintain key control system. Ensure participation within departmet for monthly Aimbridge team meeting. Focus the Guest Services Department on their role in contributing to the guest service scores. Monitor all V.I.P.'s special guests and requests. Maintain required pars of all front office and stationary supplies. Review daily Front Office work and activity reports generated by Night Audit. Review Front Office log book and Guest Request log on a daily basis. Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each. Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. Conduct meetings according to Aimbridge Hospitality standards as required by management. Other duties as required. Property Details Two blocks from Chicago's Midway Airport and a rapid transit train station, this hotel offers easy access to many area points of interest, along with comfortable accommodations and modern amenities like free Wi-Fi. With the Orange Line rapid transit train only seconds from the Hilton Garden Inn Midway Airport, guests can instantly access all the attractions of downtown Chicago, including Navy Pier and the Willis Tower. The hotel also offers 24-hour free shuttle service to both the airport and the train station. Garden Grille and Bar serves American classics for breakfast and dinner. Guests can enjoy a drink in the Pavilion lounge or purchase snacks at the Pavilion Pantry. Guests at the Chicago Midway Airport Hilton Garden Inn can relax and enjoy an in-room movie on flat-screen TVs, or take advantage of in-room microwaves and refrigerators. The hotel also features a refreshing swimming pool along with a state-of-the-art fitness center. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Job Summary The Bar Shift Leader is a trusted, respected, and engaged key staff member that represents our values and has a positive impact on the bar and restaurant team. The Shift Leader is responsible for maintaining a frontline service position as part of the tip pool while also setting the pace and holding responsibility to improve the participation and engagement of the bar team in addition to or in the absence of the Bar Manager. This includes holding standards, resolving conflicts, owning guest turnarounds, positive communication, exemplifying our service standards, maintaining organization, monitoring side work, and bringing closure to shifts. This position is focused on improving communication, pushing the bar staff to embrace new expectations of bar communication log, opening / closing duties, cleaning projects, perishable bar prep, and creating a better overall team effort to maintain the operating function of the bar. The goal is a bar system that cleans, organizes, preps, and communicates well as it operates. The Shift Leader assists the Bar Manager in specific operational duties before, during, and after the shift. Responsibilities QUALIFICATIONS AND JOB RESPONSIBILITIES: High School diploma, or equivalent is required. Three to six months related experience; or equivalent combination of training and experience; supervisory experience desired. Must be Tips Certified (Responsible Alcohol Serving) and hold a food sanitation license. Set example for shift notes / logbook use for bar staff Set example for monitoring and proactive communication for perishable prep and supplies Set example for better participation in prep / par levels of perishable prep, garnish, mixers, etc Set example for open / close / daily / periodic cleaning checklists Collaboration on cocktail swaps, recipes, bartender, and staff training for swaps Cocktail well drainage system cleaning & maintenance Draft beer system line cleaning & maintenance collaboration with MOD Draft system faucets / coupler deep clean and disinfection Partner with Bar Manager on bulk prep of garnishes, syrups, mixes, tinctures Participate in new bartender training as directed by Bar manager Participation in new server training as directed by GM and Bar Manager Participate in ongoing beverage knowledge, updates, and counts for Compass Meeting Assist with Liquor pick-up / stocking Additional Compensation Additional $2 per hour for all bar or server shifts while in the tip pool Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance. Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position. Knowledge of and ability to appropriately interpret and follow policies and procedures. Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly. Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience whether verbal or written. Ability to meet the demands of the work schedule to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need. Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working. Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Service guests with all food and beverage requirements in a warm friendly courteous and professional manner. Presents menu answers questions and take beverage orders. Computes bill and accepts payment; tracks sales receipts. Inventories beverage supplies and equipment weekly and order supplies as needed. Ensures all temp logs and waste logs are maintained daily. Ensures tips are reported properly for tax processing. Supervises bistro staff including training new hires creating schedules monitoring and communicating with staff Other duties as assigned. Property Details Situated on the waterfront, Hilton Burlington offers expansive views of the scenic Lake Champlain and the picturesque Adirondacks. With its convenient location, on-site amenities and substantial event space, our hotel has something for everyone. Visitors can explore the area's many attractions and activities including a scenic lake cruise on The Spirit of Ethan Allen and Burlington Segway Tours. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Apr 23, 2024
Full time
Job Summary The Bar Shift Leader is a trusted, respected, and engaged key staff member that represents our values and has a positive impact on the bar and restaurant team. The Shift Leader is responsible for maintaining a frontline service position as part of the tip pool while also setting the pace and holding responsibility to improve the participation and engagement of the bar team in addition to or in the absence of the Bar Manager. This includes holding standards, resolving conflicts, owning guest turnarounds, positive communication, exemplifying our service standards, maintaining organization, monitoring side work, and bringing closure to shifts. This position is focused on improving communication, pushing the bar staff to embrace new expectations of bar communication log, opening / closing duties, cleaning projects, perishable bar prep, and creating a better overall team effort to maintain the operating function of the bar. The goal is a bar system that cleans, organizes, preps, and communicates well as it operates. The Shift Leader assists the Bar Manager in specific operational duties before, during, and after the shift. Responsibilities QUALIFICATIONS AND JOB RESPONSIBILITIES: High School diploma, or equivalent is required. Three to six months related experience; or equivalent combination of training and experience; supervisory experience desired. Must be Tips Certified (Responsible Alcohol Serving) and hold a food sanitation license. Set example for shift notes / logbook use for bar staff Set example for monitoring and proactive communication for perishable prep and supplies Set example for better participation in prep / par levels of perishable prep, garnish, mixers, etc Set example for open / close / daily / periodic cleaning checklists Collaboration on cocktail swaps, recipes, bartender, and staff training for swaps Cocktail well drainage system cleaning & maintenance Draft beer system line cleaning & maintenance collaboration with MOD Draft system faucets / coupler deep clean and disinfection Partner with Bar Manager on bulk prep of garnishes, syrups, mixes, tinctures Participate in new bartender training as directed by Bar manager Participation in new server training as directed by GM and Bar Manager Participate in ongoing beverage knowledge, updates, and counts for Compass Meeting Assist with Liquor pick-up / stocking Additional Compensation Additional $2 per hour for all bar or server shifts while in the tip pool Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance. Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position. Knowledge of and ability to appropriately interpret and follow policies and procedures. Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly. Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience whether verbal or written. Ability to meet the demands of the work schedule to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need. Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working. Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Service guests with all food and beverage requirements in a warm friendly courteous and professional manner. Presents menu answers questions and take beverage orders. Computes bill and accepts payment; tracks sales receipts. Inventories beverage supplies and equipment weekly and order supplies as needed. Ensures all temp logs and waste logs are maintained daily. Ensures tips are reported properly for tax processing. Supervises bistro staff including training new hires creating schedules monitoring and communicating with staff Other duties as assigned. Property Details Situated on the waterfront, Hilton Burlington offers expansive views of the scenic Lake Champlain and the picturesque Adirondacks. With its convenient location, on-site amenities and substantial event space, our hotel has something for everyone. Visitors can explore the area's many attractions and activities including a scenic lake cruise on The Spirit of Ethan Allen and Burlington Segway Tours. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
LEGENDS Founded in 2008 as a hospitality management company, Legends has transformed into a holistic experiential services agency with more than 1,200 full-time and 30,000 seasonal team members globally. Legends has three core divisions operating worldwide: Global Planning, Global Sales and Hospitality, offering clients and partners a 360-degree platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment. Raymond James Stadium Legends is the official hospitality partner of Raymond James Stadium, home to the Tampa Bay Buccaneers. The partnership includes overseeing the Raymond James Stadium food and beverage program development and management for concessions, suites and premium areas for all game days, concerts, special events and any food and beverage related activations for the iconic Pirate Ship. Join us in elevating the fan experience through unparalleled guest service and pride to make Raymond James Stadium one of the best stadiums in the NFL. The Role Under the direction of Local Eats management, ensures responsible service of alcohol throughout the entire building in accordance with state, company and venue policies. Assists with Effective Alcohol Management trainings. Assists team members with any alcohol related issues. Observes and documents any alcohol related issues. Assists with alcohol cut-off and performs other duties as assigned by management. Will be responsible to monitor all employee's adherence to the Legends Alcohol Policy and oversees the Alcohol Compliance Representative team members. Primary Responsibilities Supervises the serving of alcohol by event day employees Hold a pre-shift to provide details, notes and any relevant information to the compliance team prior to them breaking into their areas of responsibility Hold a post event meeting to review and discuss outcome of the days event Follow all responsible alcohol service guidelines as required by Federal, State and Local laws and in compliance with company and venue standards and expectations Ensure the staff is adhering to all responsible alcohol service guidelines as required by Federal, State and Local laws and in compliance with company standards Observe, document, and report all alcohol related issues, violations, pass-offs and suspected guest intoxication Supports Legends' employees with alcohol related guest issues, including stopping of service. Assist with alcohol cut-off determined by Management. Observe and document all alcohol related issues or violations and collect compliance sheets from all locations, Communicate responsible alcohol service policies to guests when a guest is unsure of our rules and policies Maintains a friendly, positive attitude and a professional demeanor Interacts with guests, volunteers and staff to ensure guest satisfaction. Assists with Effective Alcohol Management trainings. Adheres to all Legends Uniform and Grooming Guidelines Perform other duties as assigned. Requirements Must have experience working in a fast-paced environment. Ability to interact with co-workers in a positive and professional manner. Excellent communication skills. Must be comfortable and confident speaking in front of large groups. Alcohol compliance experience or leadership oversight preferred. Must be proactive, self-motivated, organized and the ability to prioritize as needed. Must be detail oriented. Ability to work under pressure and adapt to change quickly. Must be able to obtain food safety and responsible alcohol service certifications. Ability to read, speak and write in English. Must have sufficient mobility to perform assigned tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time. Must have the ability to lift, push, pull approximately 25lbs. Must be able to stand and/or walk for up to 10 hours during a single shift, while navigating ramps, stairs and elevators. Must be available for all Tampa Bay Buccaneers and USF games and major stadium events. Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and additional job specific safety training. Legends is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability or genetic information.
Apr 16, 2024
Full time
LEGENDS Founded in 2008 as a hospitality management company, Legends has transformed into a holistic experiential services agency with more than 1,200 full-time and 30,000 seasonal team members globally. Legends has three core divisions operating worldwide: Global Planning, Global Sales and Hospitality, offering clients and partners a 360-degree platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment. Raymond James Stadium Legends is the official hospitality partner of Raymond James Stadium, home to the Tampa Bay Buccaneers. The partnership includes overseeing the Raymond James Stadium food and beverage program development and management for concessions, suites and premium areas for all game days, concerts, special events and any food and beverage related activations for the iconic Pirate Ship. Join us in elevating the fan experience through unparalleled guest service and pride to make Raymond James Stadium one of the best stadiums in the NFL. The Role Under the direction of Local Eats management, ensures responsible service of alcohol throughout the entire building in accordance with state, company and venue policies. Assists with Effective Alcohol Management trainings. Assists team members with any alcohol related issues. Observes and documents any alcohol related issues. Assists with alcohol cut-off and performs other duties as assigned by management. Will be responsible to monitor all employee's adherence to the Legends Alcohol Policy and oversees the Alcohol Compliance Representative team members. Primary Responsibilities Supervises the serving of alcohol by event day employees Hold a pre-shift to provide details, notes and any relevant information to the compliance team prior to them breaking into their areas of responsibility Hold a post event meeting to review and discuss outcome of the days event Follow all responsible alcohol service guidelines as required by Federal, State and Local laws and in compliance with company and venue standards and expectations Ensure the staff is adhering to all responsible alcohol service guidelines as required by Federal, State and Local laws and in compliance with company standards Observe, document, and report all alcohol related issues, violations, pass-offs and suspected guest intoxication Supports Legends' employees with alcohol related guest issues, including stopping of service. Assist with alcohol cut-off determined by Management. Observe and document all alcohol related issues or violations and collect compliance sheets from all locations, Communicate responsible alcohol service policies to guests when a guest is unsure of our rules and policies Maintains a friendly, positive attitude and a professional demeanor Interacts with guests, volunteers and staff to ensure guest satisfaction. Assists with Effective Alcohol Management trainings. Adheres to all Legends Uniform and Grooming Guidelines Perform other duties as assigned. Requirements Must have experience working in a fast-paced environment. Ability to interact with co-workers in a positive and professional manner. Excellent communication skills. Must be comfortable and confident speaking in front of large groups. Alcohol compliance experience or leadership oversight preferred. Must be proactive, self-motivated, organized and the ability to prioritize as needed. Must be detail oriented. Ability to work under pressure and adapt to change quickly. Must be able to obtain food safety and responsible alcohol service certifications. Ability to read, speak and write in English. Must have sufficient mobility to perform assigned tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time. Must have the ability to lift, push, pull approximately 25lbs. Must be able to stand and/or walk for up to 10 hours during a single shift, while navigating ramps, stairs and elevators. Must be available for all Tampa Bay Buccaneers and USF games and major stadium events. Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and additional job specific safety training. Legends is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability or genetic information.