At Whistler Cooks Hunter Gather Cranked Mile One "We love feeding people!" It's the key ingredient to producing the perfect meal wherever, whenever. On any given day we could be serving with our CATERING () team a plated meal to a happy couple at their wedding reception, smoking up a feast at HUNTER GATHER (), passing canapes and champagne to guests in a world class art gallery, providing a Chef-driven casual dining experience at MILE ONE () focusing on great BC ingredients, or even fueling up customers with their daily caffeine fix at CRANKED. () Join our team and LIVE WORK LEARN () in Pemberton. Start Date: Immediately Pay: $29-32 / hour including tips. In this role: You will work as the Assistant Front-of-House Manager of Mile One Eating House. You will be responsible for supporting the manager in the day-to-day planning, operations, performance and procedures for Front-of-House operations at Mile One. Specific Tasks Include: Service • Participate and manage the correct appearance of each service, including set-up and tidy up at the beginning and end of each service. • Leading the team during service, directing staff and ensuring quality of service and products. • Participate and manage to ensure staff are following food safety procedures. • Participate and manage to ensure staff are following Serving It Right procedures. • Resolve guest complaints. When this is not possible, refer to other managers and directors for assistance. Operations • Oversee daily operations of all items pertaining to service. • Daily and weekly oversight of craft beer as related to Revel, daily tap sheet, and restaurant signage. • Assess, plan and delegate accordingly each service's execution. • Manage daily bookings at Mile One. • Ordering all products for the front of house. • Understand proper use of equipment including coffee machines, ice machines, refrigeration, freezers, dishwashers, ventilation, small appliances, draft systems and knives. • Ensure maintenance and cleanliness of all equipment for the means of service, that equipment is kept in excellent shape and report any loss in order to organize replacement of equipment. • Follow up on the quality and consistency of food prepared in the kitchen by means of checklists, communication with chef and cooks. Occasionally perform checks for taste, temperature and visual appeal. • Verify that kitchen staff has prepared all menus with proper recipe and portion servings, and correct for each individual menu item. • Ensure all FOH related invoicing is properly received and acknowledged by the receiving staff member by signature and name printed on all delivery invoices. All invoices delivered to wall file for accounting to access • Maintain a thorough knowledge of all menu items, and train staff on specifics of each menu item. • Participate closely with all staff and management to ensure all deadlines are met according to restaurant targets. • Oversight of closing procedures from an audit perspective. Communications • Be the point of contact for restaurant staff each day, to include a pre-shift meeting outlining the service with specific responsibilities/timings/uniform requirements. • Actively participate in weekly 1 - 1 meetings with Manager. • Communicate closely with other leads and managers to ensure schedules are being respected. • Continue developing daily report with operational leaders to be a more effective tool to report on all aspects of the daily business at Mile One. • Respond to online reviews. • Participate in Social Media content creation and posting. Human resources • Conduct the necessary training of FOH staff at the restaurant. • Ensure all staff have completed and understand New Hire Training Online Module & Whistler Cooks Restaurant's policies and event procedures. • Handle disciplinary actions with staff when needed or address manager/director when required. • Use recognition to boost staff morale and productivity. Applicant Requirements Minimum Job Requirements/ Experience: • Minimum 1 year of supervisor/lead experience required. • Restaurant experience required. • Previous staff training experience would be desirable. • Possess Serving it Right certification. • Possess or obtain Food Safe certification Level 1. Knowledge/Skills/Aptitudes • Excellent food and beverage knowledge. • Knowledge of basic training techniques. • Understanding of regional health and sanitation laws. • Understanding of essential restaurant equipment usage and maintenance. • Professional oral and written communication skills. • Ability to work in a high energy and demanding environment. • Strong organizational, leadership, and problem solving skills. • Team player with ability to take direction. • Able to stand and exert fast-paced mobility for an entire shift. • Able to frequently lift and carry food, beverage and other items greater than 35 pounds, able to transport up to 70 pounds regularly. Staff Perks: • Discounts across all Whistler Cooks venues. • Free hearty meal during shifts. • Extended health benefits for full-time staff after six months. At Whistler Cooks Hunter Gather Cranked Mile One, we believe in the power of diversity and inclusion to foster a welcoming workplace culture, learning, and success. We welcome individuals from all walks of life, backgrounds, and experiences to join our dynamic team.
May 23, 2024
Full time
At Whistler Cooks Hunter Gather Cranked Mile One "We love feeding people!" It's the key ingredient to producing the perfect meal wherever, whenever. On any given day we could be serving with our CATERING () team a plated meal to a happy couple at their wedding reception, smoking up a feast at HUNTER GATHER (), passing canapes and champagne to guests in a world class art gallery, providing a Chef-driven casual dining experience at MILE ONE () focusing on great BC ingredients, or even fueling up customers with their daily caffeine fix at CRANKED. () Join our team and LIVE WORK LEARN () in Pemberton. Start Date: Immediately Pay: $29-32 / hour including tips. In this role: You will work as the Assistant Front-of-House Manager of Mile One Eating House. You will be responsible for supporting the manager in the day-to-day planning, operations, performance and procedures for Front-of-House operations at Mile One. Specific Tasks Include: Service • Participate and manage the correct appearance of each service, including set-up and tidy up at the beginning and end of each service. • Leading the team during service, directing staff and ensuring quality of service and products. • Participate and manage to ensure staff are following food safety procedures. • Participate and manage to ensure staff are following Serving It Right procedures. • Resolve guest complaints. When this is not possible, refer to other managers and directors for assistance. Operations • Oversee daily operations of all items pertaining to service. • Daily and weekly oversight of craft beer as related to Revel, daily tap sheet, and restaurant signage. • Assess, plan and delegate accordingly each service's execution. • Manage daily bookings at Mile One. • Ordering all products for the front of house. • Understand proper use of equipment including coffee machines, ice machines, refrigeration, freezers, dishwashers, ventilation, small appliances, draft systems and knives. • Ensure maintenance and cleanliness of all equipment for the means of service, that equipment is kept in excellent shape and report any loss in order to organize replacement of equipment. • Follow up on the quality and consistency of food prepared in the kitchen by means of checklists, communication with chef and cooks. Occasionally perform checks for taste, temperature and visual appeal. • Verify that kitchen staff has prepared all menus with proper recipe and portion servings, and correct for each individual menu item. • Ensure all FOH related invoicing is properly received and acknowledged by the receiving staff member by signature and name printed on all delivery invoices. All invoices delivered to wall file for accounting to access • Maintain a thorough knowledge of all menu items, and train staff on specifics of each menu item. • Participate closely with all staff and management to ensure all deadlines are met according to restaurant targets. • Oversight of closing procedures from an audit perspective. Communications • Be the point of contact for restaurant staff each day, to include a pre-shift meeting outlining the service with specific responsibilities/timings/uniform requirements. • Actively participate in weekly 1 - 1 meetings with Manager. • Communicate closely with other leads and managers to ensure schedules are being respected. • Continue developing daily report with operational leaders to be a more effective tool to report on all aspects of the daily business at Mile One. • Respond to online reviews. • Participate in Social Media content creation and posting. Human resources • Conduct the necessary training of FOH staff at the restaurant. • Ensure all staff have completed and understand New Hire Training Online Module & Whistler Cooks Restaurant's policies and event procedures. • Handle disciplinary actions with staff when needed or address manager/director when required. • Use recognition to boost staff morale and productivity. Applicant Requirements Minimum Job Requirements/ Experience: • Minimum 1 year of supervisor/lead experience required. • Restaurant experience required. • Previous staff training experience would be desirable. • Possess Serving it Right certification. • Possess or obtain Food Safe certification Level 1. Knowledge/Skills/Aptitudes • Excellent food and beverage knowledge. • Knowledge of basic training techniques. • Understanding of regional health and sanitation laws. • Understanding of essential restaurant equipment usage and maintenance. • Professional oral and written communication skills. • Ability to work in a high energy and demanding environment. • Strong organizational, leadership, and problem solving skills. • Team player with ability to take direction. • Able to stand and exert fast-paced mobility for an entire shift. • Able to frequently lift and carry food, beverage and other items greater than 35 pounds, able to transport up to 70 pounds regularly. Staff Perks: • Discounts across all Whistler Cooks venues. • Free hearty meal during shifts. • Extended health benefits for full-time staff after six months. At Whistler Cooks Hunter Gather Cranked Mile One, we believe in the power of diversity and inclusion to foster a welcoming workplace culture, learning, and success. We welcome individuals from all walks of life, backgrounds, and experiences to join our dynamic team.
At Whistler Cooks Hunter Gather Cranked Mile One "We love feeding people!" It's the key ingredient to producing the perfect meal wherever, whenever. On any given day we could be serving with our CATERING () team a plated meal to a happy couple at their wedding reception, smoking up a feast at HUNTER GATHER (), passing canapes and champagne to guests in a world class art gallery, providing a Chef-driven casual dining experience at MILE ONE () focusing on great BC ingredients, or even fuelling up customers with their daily caffeine fix at CRANKED. () Join our team and LIVE WORK LEARN () in Whistler. Start Date: Spring/Summer 2024 Pay: $32-35 / hour including tips. In this role: You will work as the Assistant Manager of Hunter Gather Eatery & Taphouse. You will be responsible for supporting the manager in the day-to-day planning, operations, performance and procedures for Hunter Gather. Specific Tasks Include: Service • Participate and manage the correct appearance of each service, including set-up and tidy up at the beginning and end of each service. • Leading the team during service, directing staff and ensuring quality of service and products. • Participate and manage to ensure staff are following food safety procedures. • Participate and manage to ensure staff are following Serving It Right procedures. • Resolve guest complaints. When this is not possible, refer to other managers and directors for assistance. Operations • Conduct a pre-shift meeting with the whole team. • Oversee daily operations of all items pertaining to service. • Daily and weekly oversight of craft beer as related to Revel, daily tap sheet, and restaurant signage. • Assess, plan and delegate accordingly each service's execution. • Manage daily bookings at Hunter Gather. • Ordering all products for the front of house. • Understand proper use of equipment including coffee machines, ice machines, refrigeration, freezers, dishwashers, ventilation, small appliances, draft systems and knives. • Ensure maintenance and cleanliness of all equipment for the means of service, that equipment is kept in excellent shape and report any loss in order to organize replacement of equipment. • Follow up on the quality and consistency of food prepared in the kitchen by means of checklists, communication with chef and cooks. Occasionally perform checks for taste, temperature and visual appeal. • Verify that kitchen staff has prepared all menus with proper recipe and portion servings, and correct for each individual menu item. • Ensure all FOH related invoicing is properly received and acknowledged by the receiving staff member by signature and name printed on all delivery invoices. All invoices delivered to wall file for accounting to access • Maintain a thorough knowledge of all menu items, and train staff on specifics of each menu item. • Participate closely with all staff and management to ensure all deadlines are met according to restaurant targets. • Oversight of closing procedures from an audit perspective. Communications • Be the point of contact for restaurant staff each day, to include a pre- shift meeting outlining the service with specific responsibilities/timings/uniform requirements. • Actively attend weekly 1 - 1 meetings with Manager. • Communicate closely with other leads and managers to ensure schedules are being respected. • Continue developing daily report with operational leaders to be a more effective tool to report on all aspects of the daily business at HG. • Respond to reviews online • Participate in Social Media content creation and pasting Human resources • Conduct the necessary training of FOH staff at the restaurant. • Ensure all staff have completed and understand New Hire Training Online Module & Whistler Cooks Restaurant's policies and event procedures. • Handle disciplinary actions with staff when needed or address manager/director when required. • Use recognition to boost staff morale and productivity. Applicant Requirements Minimum Job Requirements/ Experience: • Minimum 1 year of supervisor/lead experience required. • Restaurant experience required. • Previous staff training experience would be desirable. • Possess serving it right certification. • Possess or obtain food safe certification level 1. Knowledge/Skills/Aptitudes • Excellent food and beverage knowledge. • Knowledge of basic training techniques. • Understanding of regional health and sanitation laws. • Understanding of essential restaurant equipment usage and maintenance. • Professional oral and written communication skills. • Ability to work in a high energy and demanding environment. • Strong organizational, leadership, and problem solving skills. • Team player with ability to take direction. • Able to stand and exert fast-paced mobility for an entire shift. • Able to frequently lift and carry food, beverage and other items greater than 35 pounds, able to transport up to 70 pounds regularly. Staff Perks: • Discounts across all Whistler Cooks venues. • Free hearty meal during shifts. • Extended health benefits for full-time staff after six months. At Whistler Cooks Hunter Gather Cranked Mile One, we believe in the power of diversity and inclusion to foster a welcoming workplace culture, learning, and success. We welcome individuals from all walks of life, backgrounds, and experiences to join our dynamic team.
May 23, 2024
Full time
At Whistler Cooks Hunter Gather Cranked Mile One "We love feeding people!" It's the key ingredient to producing the perfect meal wherever, whenever. On any given day we could be serving with our CATERING () team a plated meal to a happy couple at their wedding reception, smoking up a feast at HUNTER GATHER (), passing canapes and champagne to guests in a world class art gallery, providing a Chef-driven casual dining experience at MILE ONE () focusing on great BC ingredients, or even fuelling up customers with their daily caffeine fix at CRANKED. () Join our team and LIVE WORK LEARN () in Whistler. Start Date: Spring/Summer 2024 Pay: $32-35 / hour including tips. In this role: You will work as the Assistant Manager of Hunter Gather Eatery & Taphouse. You will be responsible for supporting the manager in the day-to-day planning, operations, performance and procedures for Hunter Gather. Specific Tasks Include: Service • Participate and manage the correct appearance of each service, including set-up and tidy up at the beginning and end of each service. • Leading the team during service, directing staff and ensuring quality of service and products. • Participate and manage to ensure staff are following food safety procedures. • Participate and manage to ensure staff are following Serving It Right procedures. • Resolve guest complaints. When this is not possible, refer to other managers and directors for assistance. Operations • Conduct a pre-shift meeting with the whole team. • Oversee daily operations of all items pertaining to service. • Daily and weekly oversight of craft beer as related to Revel, daily tap sheet, and restaurant signage. • Assess, plan and delegate accordingly each service's execution. • Manage daily bookings at Hunter Gather. • Ordering all products for the front of house. • Understand proper use of equipment including coffee machines, ice machines, refrigeration, freezers, dishwashers, ventilation, small appliances, draft systems and knives. • Ensure maintenance and cleanliness of all equipment for the means of service, that equipment is kept in excellent shape and report any loss in order to organize replacement of equipment. • Follow up on the quality and consistency of food prepared in the kitchen by means of checklists, communication with chef and cooks. Occasionally perform checks for taste, temperature and visual appeal. • Verify that kitchen staff has prepared all menus with proper recipe and portion servings, and correct for each individual menu item. • Ensure all FOH related invoicing is properly received and acknowledged by the receiving staff member by signature and name printed on all delivery invoices. All invoices delivered to wall file for accounting to access • Maintain a thorough knowledge of all menu items, and train staff on specifics of each menu item. • Participate closely with all staff and management to ensure all deadlines are met according to restaurant targets. • Oversight of closing procedures from an audit perspective. Communications • Be the point of contact for restaurant staff each day, to include a pre- shift meeting outlining the service with specific responsibilities/timings/uniform requirements. • Actively attend weekly 1 - 1 meetings with Manager. • Communicate closely with other leads and managers to ensure schedules are being respected. • Continue developing daily report with operational leaders to be a more effective tool to report on all aspects of the daily business at HG. • Respond to reviews online • Participate in Social Media content creation and pasting Human resources • Conduct the necessary training of FOH staff at the restaurant. • Ensure all staff have completed and understand New Hire Training Online Module & Whistler Cooks Restaurant's policies and event procedures. • Handle disciplinary actions with staff when needed or address manager/director when required. • Use recognition to boost staff morale and productivity. Applicant Requirements Minimum Job Requirements/ Experience: • Minimum 1 year of supervisor/lead experience required. • Restaurant experience required. • Previous staff training experience would be desirable. • Possess serving it right certification. • Possess or obtain food safe certification level 1. Knowledge/Skills/Aptitudes • Excellent food and beverage knowledge. • Knowledge of basic training techniques. • Understanding of regional health and sanitation laws. • Understanding of essential restaurant equipment usage and maintenance. • Professional oral and written communication skills. • Ability to work in a high energy and demanding environment. • Strong organizational, leadership, and problem solving skills. • Team player with ability to take direction. • Able to stand and exert fast-paced mobility for an entire shift. • Able to frequently lift and carry food, beverage and other items greater than 35 pounds, able to transport up to 70 pounds regularly. Staff Perks: • Discounts across all Whistler Cooks venues. • Free hearty meal during shifts. • Extended health benefits for full-time staff after six months. At Whistler Cooks Hunter Gather Cranked Mile One, we believe in the power of diversity and inclusion to foster a welcoming workplace culture, learning, and success. We welcome individuals from all walks of life, backgrounds, and experiences to join our dynamic team.
At Whistler Cooks Hunter Gather Cranked Mile One "We love feeding people!". It's the key ingredient to producing the perfect meal wherever, whenever. On any given day we could be serving with our CATERING () team a plated meal to a happy couple at their wedding reception, smoking up a feast at HUNTER GATHER () or passing canapes and champagne to guests in a world class art gallery, providing a Chef-driven casual dining experience at MILE ONE () focusing on great BC ingredients, or even fueling up customers with their daily caffeine fix at CRANKED. () Join our team and LIVE WORK LEARN () in Whistler. Start Date: Winter 2022/2023 Starting Wage: $70,000 - $90,000 including tips. In this role: You will work at Hunter Gather Eatery & Taphouse. You will be responsible organizing, supervising and evaluating onsite operations and procedures for Hunter Gather Eatery and Taphouse. Specific Tasks Include: Operations: • Manage long term strategic goals for the location. • Achieve targets set for revenue and expenses. • Manage daily operations of all items pertaining to production and service. • Assess, manage and delegate tasks accordingly to direct reports. • Maintain a thorough knowledge of all menu items. • Ensure that ordering and stock levels are maintained for operations. • Follow up on the quality and consistency of food and service through communication with direct reports • Oversee the front of house schedule. • Manage vendor communication. . • Manage location cleanliness and organization. • Manage the proper use of equipment including coffee machines, ice machines, • Manage maintenance and cleanliness of all equipment for the means of service, that equipment is kept in excellent shape and to perform daily operations and conduct inventories to ensure minimum loss, and organize replacement of equipment. • Oversee and delegate staff training and performance. • Resolve guest complaints, through consultation with the Director of Operations and / Or Whistler Cooks Group of Companies General Manager. Communications • To be the point of contact for location based staff as it relates to their specific responsibilities/timings/uniform requirements. • Attend weekly meetings with the Director of Operations and / Or Whistler Cooks Group of Companies General Manager. • Communicate closely with direct reports to ensure schedules are being respected. • Manage online review. • Manage social media content creation and posting. • Manage marketing and promotion of the location including (but not limited to) social media and local advertising. You will need to: • Minimum 5 year of supervisor / management experience. • Possess serving it right certification. • Possess or obtain food safe certification level 1. • Extensive Experience at different food and beverage locations. Knowledge / Skills / Aptitudes: • Knowledge of basic training techniques. • Understanding of regional health and sanitation laws. • Understanding of essential restaurant equipment usage and maintenance. • Professional oral and written communication skills. • Ability to work in a high energy and demanding environment. • Strong organizational, leadership, and problem solving skills. • Team player with ability to take direction. • Able to stand and exert fast-paced mobility for entire shift. • Able to frequently lift and carry food, beverage and other items greater than 35 pounds, able to transport up to 70 pounds regularly. At Whistler Cooks Hunter Gather Cranked Mile One, we believe in the power of diversity and inclusion to foster a welcoming workplace culture, learning, and success. We welcome individuals from all walks of life, backgrounds, and experiences to join our dynamic team.
May 23, 2024
Full time
At Whistler Cooks Hunter Gather Cranked Mile One "We love feeding people!". It's the key ingredient to producing the perfect meal wherever, whenever. On any given day we could be serving with our CATERING () team a plated meal to a happy couple at their wedding reception, smoking up a feast at HUNTER GATHER () or passing canapes and champagne to guests in a world class art gallery, providing a Chef-driven casual dining experience at MILE ONE () focusing on great BC ingredients, or even fueling up customers with their daily caffeine fix at CRANKED. () Join our team and LIVE WORK LEARN () in Whistler. Start Date: Winter 2022/2023 Starting Wage: $70,000 - $90,000 including tips. In this role: You will work at Hunter Gather Eatery & Taphouse. You will be responsible organizing, supervising and evaluating onsite operations and procedures for Hunter Gather Eatery and Taphouse. Specific Tasks Include: Operations: • Manage long term strategic goals for the location. • Achieve targets set for revenue and expenses. • Manage daily operations of all items pertaining to production and service. • Assess, manage and delegate tasks accordingly to direct reports. • Maintain a thorough knowledge of all menu items. • Ensure that ordering and stock levels are maintained for operations. • Follow up on the quality and consistency of food and service through communication with direct reports • Oversee the front of house schedule. • Manage vendor communication. . • Manage location cleanliness and organization. • Manage the proper use of equipment including coffee machines, ice machines, • Manage maintenance and cleanliness of all equipment for the means of service, that equipment is kept in excellent shape and to perform daily operations and conduct inventories to ensure minimum loss, and organize replacement of equipment. • Oversee and delegate staff training and performance. • Resolve guest complaints, through consultation with the Director of Operations and / Or Whistler Cooks Group of Companies General Manager. Communications • To be the point of contact for location based staff as it relates to their specific responsibilities/timings/uniform requirements. • Attend weekly meetings with the Director of Operations and / Or Whistler Cooks Group of Companies General Manager. • Communicate closely with direct reports to ensure schedules are being respected. • Manage online review. • Manage social media content creation and posting. • Manage marketing and promotion of the location including (but not limited to) social media and local advertising. You will need to: • Minimum 5 year of supervisor / management experience. • Possess serving it right certification. • Possess or obtain food safe certification level 1. • Extensive Experience at different food and beverage locations. Knowledge / Skills / Aptitudes: • Knowledge of basic training techniques. • Understanding of regional health and sanitation laws. • Understanding of essential restaurant equipment usage and maintenance. • Professional oral and written communication skills. • Ability to work in a high energy and demanding environment. • Strong organizational, leadership, and problem solving skills. • Team player with ability to take direction. • Able to stand and exert fast-paced mobility for entire shift. • Able to frequently lift and carry food, beverage and other items greater than 35 pounds, able to transport up to 70 pounds regularly. At Whistler Cooks Hunter Gather Cranked Mile One, we believe in the power of diversity and inclusion to foster a welcoming workplace culture, learning, and success. We welcome individuals from all walks of life, backgrounds, and experiences to join our dynamic team.
Job Summary The Night Audit Supervisor is responsible for assisting the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. This role specifically supports the Front Office functions during the overnight hours. Responsibilities QUALIFICATIONS: At least 3 years of progressive experience in a hotel or a related field; or a 2-year college degree and 2 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience preferred. Must be proficient in Windows operating systems Company approved spreadsheets and word processing. Must have a valid driver's license from the applicable state. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate coach counsel and discipline all Guest Services personnel according to Aimbridge Hospitality S.O.P.'s. Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards. Prepare and conduct all Guest Services interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s. Conduct all 90 day and annual Guest Service employee performance appraisals according to S.O.P.'s. Develop employee morale and ensure training of Guest Services personnel. Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count. Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions. Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy. Participate in required M.O.D. program as scheduled. Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement. Ensure all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc. Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly. Ensure that no-show revenue is maximized through consistent and accurate billing. Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting. Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s. Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc. Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming. Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use. Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s. Ensure implementation of all Aimbridge Hospitality policies and house rules. Understand hospitality terms. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service. Ensure correct and accurate cash handling at the Front Desk. Attend monthly all-employee team meetings and any other functions required by management. Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards. Obtain all necessary information when taking room reservations. Ensure logging and delivery of all messages packages and mail in a timely and professional manner. Be aware of all rates packages and promotions currently underway. Follow and enforce all Aimbridge Hospitality hotel credit policies. Process and handle guest laundry (property specific). Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees. Maintain and monitor 'Lost and Found' procedures and policies according to Aimbridge Hospitality standards. Establish and maintain key control system. Ensure participation within departmet for monthly Aimbridge team meeting. Focus the Guest Services Department on their role in contributing to the guest service scores. Monitor all V.I.P.'s special guests and requests. Maintain required pars of all front office and stationary supplies. Review daily Front Office work and activity reports generated by Night Audit. Review Front Office log book and Guest Request log on a daily basis. Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each. Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. Conduct meetings according to Aimbridge Hospitality standards as required by management. Other duties as required. Property Details Two blocks from Chicago's Midway Airport and a rapid transit train station, this hotel offers easy access to many area points of interest, along with comfortable accommodations and modern amenities like free Wi-Fi. With the Orange Line rapid transit train only seconds from the Hilton Garden Inn Midway Airport, guests can instantly access all the attractions of downtown Chicago, including Navy Pier and the Willis Tower. The hotel also offers 24-hour free shuttle service to both the airport and the train station. Garden Grille and Bar serves American classics for breakfast and dinner. Guests can enjoy a drink in the Pavilion lounge or purchase snacks at the Pavilion Pantry. Guests at the Chicago Midway Airport Hilton Garden Inn can relax and enjoy an in-room movie on flat-screen TVs, or take advantage of in-room microwaves and refrigerators. The hotel also features a refreshing swimming pool along with a state-of-the-art fitness center. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
May 23, 2024
Full time
Job Summary The Night Audit Supervisor is responsible for assisting the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. This role specifically supports the Front Office functions during the overnight hours. Responsibilities QUALIFICATIONS: At least 3 years of progressive experience in a hotel or a related field; or a 2-year college degree and 2 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience preferred. Must be proficient in Windows operating systems Company approved spreadsheets and word processing. Must have a valid driver's license from the applicable state. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate coach counsel and discipline all Guest Services personnel according to Aimbridge Hospitality S.O.P.'s. Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards. Prepare and conduct all Guest Services interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s. Conduct all 90 day and annual Guest Service employee performance appraisals according to S.O.P.'s. Develop employee morale and ensure training of Guest Services personnel. Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count. Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions. Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy. Participate in required M.O.D. program as scheduled. Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement. Ensure all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc. Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly. Ensure that no-show revenue is maximized through consistent and accurate billing. Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting. Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s. Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc. Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming. Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use. Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s. Ensure implementation of all Aimbridge Hospitality policies and house rules. Understand hospitality terms. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service. Ensure correct and accurate cash handling at the Front Desk. Attend monthly all-employee team meetings and any other functions required by management. Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards. Obtain all necessary information when taking room reservations. Ensure logging and delivery of all messages packages and mail in a timely and professional manner. Be aware of all rates packages and promotions currently underway. Follow and enforce all Aimbridge Hospitality hotel credit policies. Process and handle guest laundry (property specific). Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees. Maintain and monitor 'Lost and Found' procedures and policies according to Aimbridge Hospitality standards. Establish and maintain key control system. Ensure participation within departmet for monthly Aimbridge team meeting. Focus the Guest Services Department on their role in contributing to the guest service scores. Monitor all V.I.P.'s special guests and requests. Maintain required pars of all front office and stationary supplies. Review daily Front Office work and activity reports generated by Night Audit. Review Front Office log book and Guest Request log on a daily basis. Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each. Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. Conduct meetings according to Aimbridge Hospitality standards as required by management. Other duties as required. Property Details Two blocks from Chicago's Midway Airport and a rapid transit train station, this hotel offers easy access to many area points of interest, along with comfortable accommodations and modern amenities like free Wi-Fi. With the Orange Line rapid transit train only seconds from the Hilton Garden Inn Midway Airport, guests can instantly access all the attractions of downtown Chicago, including Navy Pier and the Willis Tower. The hotel also offers 24-hour free shuttle service to both the airport and the train station. Garden Grille and Bar serves American classics for breakfast and dinner. Guests can enjoy a drink in the Pavilion lounge or purchase snacks at the Pavilion Pantry. Guests at the Chicago Midway Airport Hilton Garden Inn can relax and enjoy an in-room movie on flat-screen TVs, or take advantage of in-room microwaves and refrigerators. The hotel also features a refreshing swimming pool along with a state-of-the-art fitness center. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Club at Seabrook Island, Inc
Johns Island, South Carolina
Job Description Job Description Welcome to Seabrook Island Club! If you're looking for growth and development, competitive compensation and benefits, and a fun place to work or grow your career, you've come to the right place! Seabrook Island Club is located on beautiful Seabrook Island, just south of historic downtown Charleston. We are always on the lookout for new talent to add to our team. With 2 championship golf courses, 15 tennis courts, two pickleball courts, indoor and outdoor dining venues, banquet and event operations, along with support and administrative positions, there's something at Seabrook for everyone! We offer a variety of full time, part time, year-round and seasonal employment opportunities. Permanent Full-Time employees enjoy the following additional benefits: • Holiday BONUS • 4 Weeks of Paid Time Off • Reimbursement towards continuing education • Holiday Pay • Medical, Dental and Health Benefits • 401k All Seabrook Island Club Employees enjoy: • Training and opportunities for growth • Parties, prizes, and team outings • FREE parking! • Use of Club Amenities (including golf) Banquet Captain- Supervisor (AM or PM): rate starting at $22/hr Job Description: To assist in the implementation of our Club banquets and special events. You should have strong leadership skills and be able to manage multiple streams of information, remain calm in highly stressful situations and demonstrate excellent time management and organizational skills. The Banquet Captain is responsible for the supervision of staff, operations, and guests of banquet experiences at Seabrook Island Club. Reports to the Banquet Manager. Essential Job Functions: Assisting managers and organizers with planning the layout and logistics of events. Supervision of Banquet Servers and Houseman Setting up and managing staff shifts Developing and providing staff with the necessary training, including customer service and serving etiquette. Managing the setup of events. Running the floor and coordinating the food and drink service by liaising with the culinary and service staff. Welcoming guests upon their arrival and assisting them with their seating arrangements. Tending to guests' requests, questions, and complaints. Monitoring the inventory of supplies, equipment, and furniture. Ensuring that the venue and facilities remain neat and clean. Ensuring that all applicable safety regulations are communicated and adhered to. Perform additional duties as assigned by the manager. Promote the Seabrook Island Club's mission to offer elevated service. Adhere to the Core Values and standards set by the Seabrook Island Club. Banquet Bartender: hourly rate $19/hr Job Description: This position is responsible to the Event Managers and Banquet Captains for providing superior beverage service to bar guests and service staff alike and for maintaining bar standards of cleanliness. The bartender will be responsible for cashiering banquet cash bar functions, and is accountable for cash accuracy at the close of business. Achieve total member and guest satisfaction. Essential Job Functions: • Lead by example and promote Seabrook Core Values, Characteristics, Employee Constitution and Decision Making. • Have an understanding of mixology, basic understanding of draft beer and soda systems, and moderate wine knowledge. • Assure proper par levels an all beer, liquor, and wine according to par sheets. Note any discrepancies on the par sheet and verbally notify manager/supervisor at the beginning of shift. • Bartenders shall be clean-shaven, showered and well groomed and shall come to work on time in a clean, pressed uniform. • Proper and complete set up of banquet bars according to standard procedures. • Provide proper fruit garnishes for all drinks. • Keep the bar clean at all times. Follow opening and closing procedures. Complete daily and weekly scheduled cleaning tasks according to posted schedules. • Keep glassware properly cleaned, sanitized, polished and stocked at all times while maintaining three compartment sinks. • Be proficient and work towards mastering the computer point-of-sales systems. • Make drinks quickly, neatly, and efficiently. • Maintain a positive, friendly attitude towards guests, fellow employees and management at all times. • Act as cashier for the bar at banquet functions if necessary. Bartenders shall be accountable for cash accuracy at the close of the shift. • Be flexible in both scheduling and ability to take direction from several managers-, Restaurant Manager, Banquet Manager and Food and Beverage Service Director. • Provide professional, efficient service to bar patrons and service staff alike. Maintain focus on always providing superior customer service. • Must maintain the policy of this company to conduct operations in a manner that will prevent injuries to people and damage to property and equipment and that will comply with all applicable regulations for safety and health. Banquet Server: hourly rate $19/hr Job Description: To serve meals during events at the Club and achieve total member and guest satisfaction. Essential Job Functions: • Properly set tables and side work areas in dining room and kitchen. • Greet guest at table and take orders as necessary, serving all meals and cocktails • Serve all courses of meal using proper service. • Remove dirty dishes, silverware and unused glassware. • Complete all opening and closing side work for each shift and complete weekly cleaning duties as assigned by management. • Attend all required staff meetings. • Maintain a safe working environment for yourself and co-workers. • Any tasks as assigned by a server captain, supervisor or manager. • Must maintain the policy of this company to conduct operations in a manner that will prevent injuries to people and damage to property and equipment and that will comply with all applicable regulations for safety and health. • Adhere to standards set by the Seabrook Island Club. • Lead by example and promote Seabrook Core Values, Characteristics, Employee Constitution and Decision Making. Banquet SA: hourly rate $17/hr Banquet Captain: Experience: Two years of previous experience as a Banquet Captain or Supervisor or a similar position. Must have excellent leadership abilities and the ability to manage many staff members. Great time management and multitasking abilities. Excellent written and verbal communication abilities. The ability to provide an excellent level of customer service, even in stressful situations. Skills: Ability to lift heavy objects in excess of 30lbs. Confident and safe driving skills in a full size passenger van. Excellent customer service skills and communication skills. Ability to work as part of a team and associate well with others. Banquet Bartender: Education: High School diploma and two years bartending experience in upscale environment required. Must be familiar with state beverage service laws. Experience: Minimum of one-year successful bartending experience in a restaurant or club establishment is required for this position. Skills: Excellent bartending skills and knowledge of a variety of mixed drinks is required. Computer literacy and fundamental computer point-of-sales skills are needed for this position. Excellent people skills, even under stressful, faced paced work situations, are required for this position. Strong organizational skills-the ability to work quickly, efficiently and neatly while focusing on providing superior customer service-are needed in this position. The ability to think on your feet, prioritize customer needs and requests and to do several things simultaneously is required. Supervisory Responsibilities: None Equipment to be used: Must be able to operate a touch screen computer running point-of-sales and cash registers. Knowledge of draft beer and soda fountain equipment as well as blender, frozen drink machines and other typical bar equipment is essential. Typical Physical Demands: Ability to handle high stress levels during service hours. Ability to carry trays and miscellaneous items of up to 50 pounds. This position requires moderate strength and physical fitness. The position also requires repeated bending, stooping, reaching and a normal range of hearing and vision. Requires ability to function professionally in a challenging and demanding environment as well as the ability to remain on your feet for extended periods of time and the ability to possibly work in extreme temperatures during long shifts. Banquet Server: Education: High School Diploma or GED equivalent preferred. Experience: 6 months restaurant service experience preferred. Willing to train the right person. Skills: Excellent communication skills required, ability to multi-task and work with others required. Good personality, hard work ethic and willing to be part of a team required. Supervisory Responsibilities: None Equipment to be used: Computer POS systems, coffee machine, ice tea machine, bread warmer, microwave, soup kettles, chafing dishes . click apply for full job details
May 23, 2024
Full time
Job Description Job Description Welcome to Seabrook Island Club! If you're looking for growth and development, competitive compensation and benefits, and a fun place to work or grow your career, you've come to the right place! Seabrook Island Club is located on beautiful Seabrook Island, just south of historic downtown Charleston. We are always on the lookout for new talent to add to our team. With 2 championship golf courses, 15 tennis courts, two pickleball courts, indoor and outdoor dining venues, banquet and event operations, along with support and administrative positions, there's something at Seabrook for everyone! We offer a variety of full time, part time, year-round and seasonal employment opportunities. Permanent Full-Time employees enjoy the following additional benefits: • Holiday BONUS • 4 Weeks of Paid Time Off • Reimbursement towards continuing education • Holiday Pay • Medical, Dental and Health Benefits • 401k All Seabrook Island Club Employees enjoy: • Training and opportunities for growth • Parties, prizes, and team outings • FREE parking! • Use of Club Amenities (including golf) Banquet Captain- Supervisor (AM or PM): rate starting at $22/hr Job Description: To assist in the implementation of our Club banquets and special events. You should have strong leadership skills and be able to manage multiple streams of information, remain calm in highly stressful situations and demonstrate excellent time management and organizational skills. The Banquet Captain is responsible for the supervision of staff, operations, and guests of banquet experiences at Seabrook Island Club. Reports to the Banquet Manager. Essential Job Functions: Assisting managers and organizers with planning the layout and logistics of events. Supervision of Banquet Servers and Houseman Setting up and managing staff shifts Developing and providing staff with the necessary training, including customer service and serving etiquette. Managing the setup of events. Running the floor and coordinating the food and drink service by liaising with the culinary and service staff. Welcoming guests upon their arrival and assisting them with their seating arrangements. Tending to guests' requests, questions, and complaints. Monitoring the inventory of supplies, equipment, and furniture. Ensuring that the venue and facilities remain neat and clean. Ensuring that all applicable safety regulations are communicated and adhered to. Perform additional duties as assigned by the manager. Promote the Seabrook Island Club's mission to offer elevated service. Adhere to the Core Values and standards set by the Seabrook Island Club. Banquet Bartender: hourly rate $19/hr Job Description: This position is responsible to the Event Managers and Banquet Captains for providing superior beverage service to bar guests and service staff alike and for maintaining bar standards of cleanliness. The bartender will be responsible for cashiering banquet cash bar functions, and is accountable for cash accuracy at the close of business. Achieve total member and guest satisfaction. Essential Job Functions: • Lead by example and promote Seabrook Core Values, Characteristics, Employee Constitution and Decision Making. • Have an understanding of mixology, basic understanding of draft beer and soda systems, and moderate wine knowledge. • Assure proper par levels an all beer, liquor, and wine according to par sheets. Note any discrepancies on the par sheet and verbally notify manager/supervisor at the beginning of shift. • Bartenders shall be clean-shaven, showered and well groomed and shall come to work on time in a clean, pressed uniform. • Proper and complete set up of banquet bars according to standard procedures. • Provide proper fruit garnishes for all drinks. • Keep the bar clean at all times. Follow opening and closing procedures. Complete daily and weekly scheduled cleaning tasks according to posted schedules. • Keep glassware properly cleaned, sanitized, polished and stocked at all times while maintaining three compartment sinks. • Be proficient and work towards mastering the computer point-of-sales systems. • Make drinks quickly, neatly, and efficiently. • Maintain a positive, friendly attitude towards guests, fellow employees and management at all times. • Act as cashier for the bar at banquet functions if necessary. Bartenders shall be accountable for cash accuracy at the close of the shift. • Be flexible in both scheduling and ability to take direction from several managers-, Restaurant Manager, Banquet Manager and Food and Beverage Service Director. • Provide professional, efficient service to bar patrons and service staff alike. Maintain focus on always providing superior customer service. • Must maintain the policy of this company to conduct operations in a manner that will prevent injuries to people and damage to property and equipment and that will comply with all applicable regulations for safety and health. Banquet Server: hourly rate $19/hr Job Description: To serve meals during events at the Club and achieve total member and guest satisfaction. Essential Job Functions: • Properly set tables and side work areas in dining room and kitchen. • Greet guest at table and take orders as necessary, serving all meals and cocktails • Serve all courses of meal using proper service. • Remove dirty dishes, silverware and unused glassware. • Complete all opening and closing side work for each shift and complete weekly cleaning duties as assigned by management. • Attend all required staff meetings. • Maintain a safe working environment for yourself and co-workers. • Any tasks as assigned by a server captain, supervisor or manager. • Must maintain the policy of this company to conduct operations in a manner that will prevent injuries to people and damage to property and equipment and that will comply with all applicable regulations for safety and health. • Adhere to standards set by the Seabrook Island Club. • Lead by example and promote Seabrook Core Values, Characteristics, Employee Constitution and Decision Making. Banquet SA: hourly rate $17/hr Banquet Captain: Experience: Two years of previous experience as a Banquet Captain or Supervisor or a similar position. Must have excellent leadership abilities and the ability to manage many staff members. Great time management and multitasking abilities. Excellent written and verbal communication abilities. The ability to provide an excellent level of customer service, even in stressful situations. Skills: Ability to lift heavy objects in excess of 30lbs. Confident and safe driving skills in a full size passenger van. Excellent customer service skills and communication skills. Ability to work as part of a team and associate well with others. Banquet Bartender: Education: High School diploma and two years bartending experience in upscale environment required. Must be familiar with state beverage service laws. Experience: Minimum of one-year successful bartending experience in a restaurant or club establishment is required for this position. Skills: Excellent bartending skills and knowledge of a variety of mixed drinks is required. Computer literacy and fundamental computer point-of-sales skills are needed for this position. Excellent people skills, even under stressful, faced paced work situations, are required for this position. Strong organizational skills-the ability to work quickly, efficiently and neatly while focusing on providing superior customer service-are needed in this position. The ability to think on your feet, prioritize customer needs and requests and to do several things simultaneously is required. Supervisory Responsibilities: None Equipment to be used: Must be able to operate a touch screen computer running point-of-sales and cash registers. Knowledge of draft beer and soda fountain equipment as well as blender, frozen drink machines and other typical bar equipment is essential. Typical Physical Demands: Ability to handle high stress levels during service hours. Ability to carry trays and miscellaneous items of up to 50 pounds. This position requires moderate strength and physical fitness. The position also requires repeated bending, stooping, reaching and a normal range of hearing and vision. Requires ability to function professionally in a challenging and demanding environment as well as the ability to remain on your feet for extended periods of time and the ability to possibly work in extreme temperatures during long shifts. Banquet Server: Education: High School Diploma or GED equivalent preferred. Experience: 6 months restaurant service experience preferred. Willing to train the right person. Skills: Excellent communication skills required, ability to multi-task and work with others required. Good personality, hard work ethic and willing to be part of a team required. Supervisory Responsibilities: None Equipment to be used: Computer POS systems, coffee machine, ice tea machine, bread warmer, microwave, soup kettles, chafing dishes . click apply for full job details
Job Description Job Description Start a new career as a Dining Room Supervisor at Village Shores Campus, an Assisted Living Facility! Passionate about helping older adults have great service at mealtime? Village Shores Campus is where you belong. Apply today and receive a response within 48 hours! Why choose Village Shores? Great work environment with staff that is engaged and tenured. Welcoming culture that you feel when you walk in the front doors. Strong employee recognition program, with access to the Wellness Center and discounted employee meals. This is your opportunity to serve older adults. Great Benefits Package Available Starting salary is $42,000/year Credit given for experience How you will make an impact: Village Shores is seeking a customer-service driven Dining Room Supervisor to lead the front of the house operations. As a supervisor, you will hire, train, and schedule servers to ensure the highest level of service in the dining room. Imagine the smiles on the resident s face when delight them during lunch and dinner. Schedule Varies: This is a full-time position with some weekend and holiday coverage. What you will need: High school diploma or GED required. At least one year of supervisor experience in a restaurant, food service, or health related industry. Hospitality or customer service experience preferred. Benefits Available: Medical Healthcare Dental and Vision Insurance Voluntary Life and AD&D Accident Insurance Legal Shield Paid Time Off Holiday Pay Health Savings Accounts Retirement Plans Nice Healthcare (virtual and in-home visits) Short & Long-term Disability Critical Insurance LifeLock ID Theft w/ Norton Cyber Security Pet Insurance Village Shores is an equal employment opportunity/affirmative action & veteran friendly employer. Powered by JazzHR PIff1a5fca5-
May 23, 2024
Full time
Job Description Job Description Start a new career as a Dining Room Supervisor at Village Shores Campus, an Assisted Living Facility! Passionate about helping older adults have great service at mealtime? Village Shores Campus is where you belong. Apply today and receive a response within 48 hours! Why choose Village Shores? Great work environment with staff that is engaged and tenured. Welcoming culture that you feel when you walk in the front doors. Strong employee recognition program, with access to the Wellness Center and discounted employee meals. This is your opportunity to serve older adults. Great Benefits Package Available Starting salary is $42,000/year Credit given for experience How you will make an impact: Village Shores is seeking a customer-service driven Dining Room Supervisor to lead the front of the house operations. As a supervisor, you will hire, train, and schedule servers to ensure the highest level of service in the dining room. Imagine the smiles on the resident s face when delight them during lunch and dinner. Schedule Varies: This is a full-time position with some weekend and holiday coverage. What you will need: High school diploma or GED required. At least one year of supervisor experience in a restaurant, food service, or health related industry. Hospitality or customer service experience preferred. Benefits Available: Medical Healthcare Dental and Vision Insurance Voluntary Life and AD&D Accident Insurance Legal Shield Paid Time Off Holiday Pay Health Savings Accounts Retirement Plans Nice Healthcare (virtual and in-home visits) Short & Long-term Disability Critical Insurance LifeLock ID Theft w/ Norton Cyber Security Pet Insurance Village Shores is an equal employment opportunity/affirmative action & veteran friendly employer. Powered by JazzHR PIff1a5fca5-
Description:WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time Hourly Position ranging from $15-$19 hourly DOE plus benefits. Located in Santa Fe, NM. Working out of our Inn & Spa at Loretto. Position Purpose: The Food and Beverage Supervisor is responsible for supporting the Team in making sure that food & Beverage operations run smoothly by supporting a culture of service within the team for the front of the restaurant. The Food & Beverage Supervisor is an essential support to the Front of House team in creating unforgettable dining experiences for guests. Supervisory Responsibilities: Host, Café Attendant, Server, Bartender, Busser, Food Runner Essential Duties and Functions/Responsibilities/Tasks: Work under direction of Executive Chef / General Manager. Communicate daily with Kitchen leadership regarding job assignments and required timeframe. Maintain high level of positive and professional approach with employees, coworkers, and guests. Maintain a proper flow of service and FOH staffing levels during shift. Create and post schedules for all Front of House team members, and support the Director of Operations in recruitment, training, assigning work, appraising performance, and addressing complaints and resolving problems. Oversee activities of restaurant staff and expedite customer orders as needed, per company standards and policies. Maintain good working relationships with suppliers and identify opportunities to decrease operational costs. Work with the back of house team in your venue to ensure that all guest requests are met. Maintain strong focus on the guest experience and base all of your decision making around making our guests happy, especially when resolving complaints. Resourcefully solve any issues that arise and seize control of any problematic situation. Uphold company food safety, food handling, cleanliness, and sanitation requirements to ensure the health and safety of our guests and staff. Order supplies to stock inventory appropriately. Other duties as assigned consistent with the functions of this position as needed at the property. HC3 Requirements: Excellent verbal communication and ability to multitask. High school diploma or equivalent experience/training. Post High school degree, Hospitality preferred; or equivalent combination of education and experience. 2-3 years of kitchen supervision or equivalent combination of education and experience; luxury branded hospitality experience preferred. New Mexico Food Handler Certification, and Alcohol Server Certification. Ability to work on your feet for eight hours or more. Knowledge of Restaurant Point of Sale systems. Must be able to lift/push/reach for/carry 30+ pounds frequently. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. PI8d03015d6c91-7273
May 22, 2024
Full time
Description:WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time Hourly Position ranging from $15-$19 hourly DOE plus benefits. Located in Santa Fe, NM. Working out of our Inn & Spa at Loretto. Position Purpose: The Food and Beverage Supervisor is responsible for supporting the Team in making sure that food & Beverage operations run smoothly by supporting a culture of service within the team for the front of the restaurant. The Food & Beverage Supervisor is an essential support to the Front of House team in creating unforgettable dining experiences for guests. Supervisory Responsibilities: Host, Café Attendant, Server, Bartender, Busser, Food Runner Essential Duties and Functions/Responsibilities/Tasks: Work under direction of Executive Chef / General Manager. Communicate daily with Kitchen leadership regarding job assignments and required timeframe. Maintain high level of positive and professional approach with employees, coworkers, and guests. Maintain a proper flow of service and FOH staffing levels during shift. Create and post schedules for all Front of House team members, and support the Director of Operations in recruitment, training, assigning work, appraising performance, and addressing complaints and resolving problems. Oversee activities of restaurant staff and expedite customer orders as needed, per company standards and policies. Maintain good working relationships with suppliers and identify opportunities to decrease operational costs. Work with the back of house team in your venue to ensure that all guest requests are met. Maintain strong focus on the guest experience and base all of your decision making around making our guests happy, especially when resolving complaints. Resourcefully solve any issues that arise and seize control of any problematic situation. Uphold company food safety, food handling, cleanliness, and sanitation requirements to ensure the health and safety of our guests and staff. Order supplies to stock inventory appropriately. Other duties as assigned consistent with the functions of this position as needed at the property. HC3 Requirements: Excellent verbal communication and ability to multitask. High school diploma or equivalent experience/training. Post High school degree, Hospitality preferred; or equivalent combination of education and experience. 2-3 years of kitchen supervision or equivalent combination of education and experience; luxury branded hospitality experience preferred. New Mexico Food Handler Certification, and Alcohol Server Certification. Ability to work on your feet for eight hours or more. Knowledge of Restaurant Point of Sale systems. Must be able to lift/push/reach for/carry 30+ pounds frequently. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. PI8d03015d6c91-7273
Club at Seabrook Island, Inc
Johns Island, South Carolina
Welcome to Seabrook Island Club! If you're looking for growth and development, competitive compensation and benefits, and a fun place to work or grow your career, you've come to the right place! Seabrook Island Club is located on beautiful Seabrook Island, just south of historic downtown Charleston. We are always on the lookout for new talent to add to our team. With 2 championship golf courses, 15 tennis courts, two pickleball courts, indoor and outdoor dining venues, banquet and event operations, along with support and administrative positions, there's something at Seabrook for everyone! We offer a variety of full time, part time, year-round and seasonal employment opportunities. Permanent Full-Time employees enjoy the following additional benefits: • Holiday BONUS • 4 Weeks of Paid Time Off • Reimbursement towards continuing education • Holiday Pay • Medical, Dental and Health Benefits • 401k All Seabrook Island Club Employees enjoy: • Training and opportunities for growth • Parties, prizes, and team outings • FREE parking! • Use of Club Amenities (including golf) Banquet Captain- Supervisor (AM or PM): rate starting at $22/hr Job Description: To assist in the implementation of our Club banquets and special events. You should have strong leadership skills and be able to manage multiple streams of information, remain calm in highly stressful situations and demonstrate excellent time management and organizational skills. The Banquet Captain is responsible for the supervision of staff, operations, and guests of banquet experiences at Seabrook Island Club. Reports to the Banquet Manager. Essential Job Functions: Assisting managers and organizers with planning the layout and logistics of events. Supervision of Banquet Servers and Houseman Setting up and managing staff shifts Developing and providing staff with the necessary training, including customer service and serving etiquette. Managing the setup of events. Running the floor and coordinating the food and drink service by liaising with the culinary and service staff. Welcoming guests upon their arrival and assisting them with their seating arrangements. Tending to guests' requests, questions, and complaints. Monitoring the inventory of supplies, equipment, and furniture. Ensuring that the venue and facilities remain neat and clean. Ensuring that all applicable safety regulations are communicated and adhered to. Perform additional duties as assigned by the manager. Promote the Seabrook Island Club's mission to offer elevated service. Adhere to the Core Values and standards set by the Seabrook Island Club. Banquet Bartender: hourly rate $19/hr Job Description: This position is responsible to the Event Managers and Banquet Captains for providing superior beverage service to bar guests and service staff alike and for maintaining bar standards of cleanliness. The bartender will be responsible for cashiering banquet cash bar functions, and is accountable for cash accuracy at the close of business. Achieve total member and guest satisfaction. Essential Job Functions: • Lead by example and promote Seabrook Core Values, Characteristics, Employee Constitution and Decision Making. • Have an understanding of mixology, basic understanding of draft beer and soda systems, and moderate wine knowledge. • Assure proper par levels an all beer, liquor, and wine according to par sheets. Note any discrepancies on the par sheet and verbally notify manager/supervisor at the beginning of shift. • Bartenders shall be clean-shaven, showered and well groomed and shall come to work on time in a clean, pressed uniform. • Proper and complete set up of banquet bars according to standard procedures. • Provide proper fruit garnishes for all drinks. • Keep the bar clean at all times. Follow opening and closing procedures. Complete daily and weekly scheduled cleaning tasks according to posted schedules. • Keep glassware properly cleaned, sanitized, polished and stocked at all times while maintaining three compartment sinks. • Be proficient and work towards mastering the computer point-of-sales systems. • Make drinks quickly, neatly, and efficiently. • Maintain a positive, friendly attitude towards guests, fellow employees and management at all times. • Act as cashier for the bar at banquet functions if necessary. Bartenders shall be accountable for cash accuracy at the close of the shift. • Be flexible in both scheduling and ability to take direction from several managers-, Restaurant Manager, Banquet Manager and Food and Beverage Service Director. • Provide professional, efficient service to bar patrons and service staff alike. Maintain focus on always providing superior customer service. • Must maintain the policy of this company to conduct operations in a manner that will prevent injuries to people and damage to property and equipment and that will comply with all applicable regulations for safety and health. Banquet Server: hourly rate $19/hr Job Description: To serve meals during events at the Club and achieve total member and guest satisfaction. Essential Job Functions: • Properly set tables and side work areas in dining room and kitchen. • Greet guest at table and take orders as necessary, serving all meals and cocktails • Serve all courses of meal using proper service. • Remove dirty dishes, silverware and unused glassware. • Complete all opening and closing side work for each shift and complete weekly cleaning duties as assigned by management. • Attend all required staff meetings. • Maintain a safe working environment for yourself and co-workers. • Any tasks as assigned by a server captain, supervisor or manager. • Must maintain the policy of this company to conduct operations in a manner that will prevent injuries to people and damage to property and equipment and that will comply with all applicable regulations for safety and health. • Adhere to standards set by the Seabrook Island Club. • Lead by example and promote Seabrook Core Values, Characteristics, Employee Constitution and Decision Making. Banquet SA: hourly rate $17/hr Banquet Captain: Experience: Two years of previous experience as a Banquet Captain or Supervisor or a similar position. Must have excellent leadership abilities and the ability to manage many staff members. Great time management and multitasking abilities. Excellent written and verbal communication abilities. The ability to provide an excellent level of customer service, even in stressful situations. Skills: Ability to lift heavy objects in excess of 30lbs. Confident and safe driving skills in a full size passenger van. Excellent customer service skills and communication skills. Ability to work as part of a team and associate well with others. Banquet Bartender: Education: High School diploma and two years bartending experience in upscale environment required. Must be familiar with state beverage service laws. Experience: Minimum of one-year successful bartending experience in a restaurant or club establishment is required for this position. Skills: Excellent bartending skills and knowledge of a variety of mixed drinks is required. Computer literacy and fundamental computer point-of-sales skills are needed for this position. Excellent people skills, even under stressful, faced paced work situations, are required for this position. Strong organizational skills-the ability to work quickly, efficiently and neatly while focusing on providing superior customer service-are needed in this position. The ability to think on your feet, prioritize customer needs and requests and to do several things simultaneously is required. Supervisory Responsibilities: None Equipment to be used: Must be able to operate a touch screen computer running point-of-sales and cash registers. Knowledge of draft beer and soda fountain equipment as well as blender, frozen drink machines and other typical bar equipment is essential. Typical Physical Demands: Ability to handle high stress levels during service hours. Ability to carry trays and miscellaneous items of up to 50 pounds. This position requires moderate strength and physical fitness. The position also requires repeated bending, stooping, reaching and a normal range of hearing and vision. Requires ability to function professionally in a challenging and demanding environment as well as the ability to remain on your feet for extended periods of time and the ability to possibly work in extreme temperatures during long shifts. Banquet Server: Education: High School Diploma or GED equivalent preferred. Experience: 6 months restaurant service experience preferred. Willing to train the right person. Skills: Excellent communication skills required, ability to multi-task and work with others required. Good personality, hard work ethic and willing to be part of a team required. Supervisory Responsibilities: None Equipment to be used: Computer POS systems, coffee machine, ice tea machine, bread warmer, microwave, soup kettles . click apply for full job details
May 22, 2024
Full time
Welcome to Seabrook Island Club! If you're looking for growth and development, competitive compensation and benefits, and a fun place to work or grow your career, you've come to the right place! Seabrook Island Club is located on beautiful Seabrook Island, just south of historic downtown Charleston. We are always on the lookout for new talent to add to our team. With 2 championship golf courses, 15 tennis courts, two pickleball courts, indoor and outdoor dining venues, banquet and event operations, along with support and administrative positions, there's something at Seabrook for everyone! We offer a variety of full time, part time, year-round and seasonal employment opportunities. Permanent Full-Time employees enjoy the following additional benefits: • Holiday BONUS • 4 Weeks of Paid Time Off • Reimbursement towards continuing education • Holiday Pay • Medical, Dental and Health Benefits • 401k All Seabrook Island Club Employees enjoy: • Training and opportunities for growth • Parties, prizes, and team outings • FREE parking! • Use of Club Amenities (including golf) Banquet Captain- Supervisor (AM or PM): rate starting at $22/hr Job Description: To assist in the implementation of our Club banquets and special events. You should have strong leadership skills and be able to manage multiple streams of information, remain calm in highly stressful situations and demonstrate excellent time management and organizational skills. The Banquet Captain is responsible for the supervision of staff, operations, and guests of banquet experiences at Seabrook Island Club. Reports to the Banquet Manager. Essential Job Functions: Assisting managers and organizers with planning the layout and logistics of events. Supervision of Banquet Servers and Houseman Setting up and managing staff shifts Developing and providing staff with the necessary training, including customer service and serving etiquette. Managing the setup of events. Running the floor and coordinating the food and drink service by liaising with the culinary and service staff. Welcoming guests upon their arrival and assisting them with their seating arrangements. Tending to guests' requests, questions, and complaints. Monitoring the inventory of supplies, equipment, and furniture. Ensuring that the venue and facilities remain neat and clean. Ensuring that all applicable safety regulations are communicated and adhered to. Perform additional duties as assigned by the manager. Promote the Seabrook Island Club's mission to offer elevated service. Adhere to the Core Values and standards set by the Seabrook Island Club. Banquet Bartender: hourly rate $19/hr Job Description: This position is responsible to the Event Managers and Banquet Captains for providing superior beverage service to bar guests and service staff alike and for maintaining bar standards of cleanliness. The bartender will be responsible for cashiering banquet cash bar functions, and is accountable for cash accuracy at the close of business. Achieve total member and guest satisfaction. Essential Job Functions: • Lead by example and promote Seabrook Core Values, Characteristics, Employee Constitution and Decision Making. • Have an understanding of mixology, basic understanding of draft beer and soda systems, and moderate wine knowledge. • Assure proper par levels an all beer, liquor, and wine according to par sheets. Note any discrepancies on the par sheet and verbally notify manager/supervisor at the beginning of shift. • Bartenders shall be clean-shaven, showered and well groomed and shall come to work on time in a clean, pressed uniform. • Proper and complete set up of banquet bars according to standard procedures. • Provide proper fruit garnishes for all drinks. • Keep the bar clean at all times. Follow opening and closing procedures. Complete daily and weekly scheduled cleaning tasks according to posted schedules. • Keep glassware properly cleaned, sanitized, polished and stocked at all times while maintaining three compartment sinks. • Be proficient and work towards mastering the computer point-of-sales systems. • Make drinks quickly, neatly, and efficiently. • Maintain a positive, friendly attitude towards guests, fellow employees and management at all times. • Act as cashier for the bar at banquet functions if necessary. Bartenders shall be accountable for cash accuracy at the close of the shift. • Be flexible in both scheduling and ability to take direction from several managers-, Restaurant Manager, Banquet Manager and Food and Beverage Service Director. • Provide professional, efficient service to bar patrons and service staff alike. Maintain focus on always providing superior customer service. • Must maintain the policy of this company to conduct operations in a manner that will prevent injuries to people and damage to property and equipment and that will comply with all applicable regulations for safety and health. Banquet Server: hourly rate $19/hr Job Description: To serve meals during events at the Club and achieve total member and guest satisfaction. Essential Job Functions: • Properly set tables and side work areas in dining room and kitchen. • Greet guest at table and take orders as necessary, serving all meals and cocktails • Serve all courses of meal using proper service. • Remove dirty dishes, silverware and unused glassware. • Complete all opening and closing side work for each shift and complete weekly cleaning duties as assigned by management. • Attend all required staff meetings. • Maintain a safe working environment for yourself and co-workers. • Any tasks as assigned by a server captain, supervisor or manager. • Must maintain the policy of this company to conduct operations in a manner that will prevent injuries to people and damage to property and equipment and that will comply with all applicable regulations for safety and health. • Adhere to standards set by the Seabrook Island Club. • Lead by example and promote Seabrook Core Values, Characteristics, Employee Constitution and Decision Making. Banquet SA: hourly rate $17/hr Banquet Captain: Experience: Two years of previous experience as a Banquet Captain or Supervisor or a similar position. Must have excellent leadership abilities and the ability to manage many staff members. Great time management and multitasking abilities. Excellent written and verbal communication abilities. The ability to provide an excellent level of customer service, even in stressful situations. Skills: Ability to lift heavy objects in excess of 30lbs. Confident and safe driving skills in a full size passenger van. Excellent customer service skills and communication skills. Ability to work as part of a team and associate well with others. Banquet Bartender: Education: High School diploma and two years bartending experience in upscale environment required. Must be familiar with state beverage service laws. Experience: Minimum of one-year successful bartending experience in a restaurant or club establishment is required for this position. Skills: Excellent bartending skills and knowledge of a variety of mixed drinks is required. Computer literacy and fundamental computer point-of-sales skills are needed for this position. Excellent people skills, even under stressful, faced paced work situations, are required for this position. Strong organizational skills-the ability to work quickly, efficiently and neatly while focusing on providing superior customer service-are needed in this position. The ability to think on your feet, prioritize customer needs and requests and to do several things simultaneously is required. Supervisory Responsibilities: None Equipment to be used: Must be able to operate a touch screen computer running point-of-sales and cash registers. Knowledge of draft beer and soda fountain equipment as well as blender, frozen drink machines and other typical bar equipment is essential. Typical Physical Demands: Ability to handle high stress levels during service hours. Ability to carry trays and miscellaneous items of up to 50 pounds. This position requires moderate strength and physical fitness. The position also requires repeated bending, stooping, reaching and a normal range of hearing and vision. Requires ability to function professionally in a challenging and demanding environment as well as the ability to remain on your feet for extended periods of time and the ability to possibly work in extreme temperatures during long shifts. Banquet Server: Education: High School Diploma or GED equivalent preferred. Experience: 6 months restaurant service experience preferred. Willing to train the right person. Skills: Excellent communication skills required, ability to multi-task and work with others required. Good personality, hard work ethic and willing to be part of a team required. Supervisory Responsibilities: None Equipment to be used: Computer POS systems, coffee machine, ice tea machine, bread warmer, microwave, soup kettles . click apply for full job details
Salamander Employer DC, LLC
Washington, Washington DC
POSITION OBJECTIVE The Overnight Supervisor will supervise the Front Office overnight shift related to hotel operations and facilities and guest services. This role will report directly to the Assistant Director of Front Office. ESSENTIAL JOB FUNCTIONS Direct Supervisor of the Front Office department, under the direction of Director of Hospitality and Director of Front Office Operations Scheduling in collaboration with Front Office Department Forecasting of labor needs, including training time on a monthly basis (based on training expectations). Familiar with the budget process, as it relates to daily operations and monthly finance expectations. Monitors payroll (when designated by management) for missed punches, errors, edits, etc. Must be able to assist with initial training and retraining of Opera Cloud System. Responsible for preparing daily news information, VIP reports, GRF and any other department specific communications/ reports as needed. Responsible for insuring & conducting daily line-ups (as scheduled) with department supervisors/managers. Ensure that departure calls are being done. Greet guests upon arrival using their name, obtaining correct information, escorting guests as needed, giving overview of hotel and amenities Arrange, record, deliver and charge all special requests for arriving guests. Monitor guest activity while at the hotel, including being on call for any special requests or last minute needs Gain comprehensive understanding of all menus, outlets, and amenities of the hotel. Close communication with Operations Managers, Housekeeping and Engineering Being in contact with guest during their stay, offering any special arrangements Ensure that guest charges, transportation, etc. is being posted to guest folio and checking for accuracy Complete knowledge of area attractions, dining, parks, etc. Ability to cooperate and operate seamlessly with all departments of the hotel Ability to work scheduled shifts Create and organize guest data base according to guest history pertaining to requests, likes, dislikes, activity. Perform additional duties as required by Management and/or business demands. EDUCATION/EXPERIENCE One year certification from college or technical school, preferred. One to two year related experience and/or training; or equivalent combination of education and training. Previous experience in a luxury hotel/resort preferred Advanced understanding and system knowledge in Opera (SMS, or similar reservations system) REQUIREMENTS The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties this job, the employee is regularly required to stand; walk' use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear. The employee must be able to lift and move up to 25 pounds. The employee must be able to see differences in widths and length of lines such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors. Must be able to change activity frequently and cope with interruptions.
May 22, 2024
Full time
POSITION OBJECTIVE The Overnight Supervisor will supervise the Front Office overnight shift related to hotel operations and facilities and guest services. This role will report directly to the Assistant Director of Front Office. ESSENTIAL JOB FUNCTIONS Direct Supervisor of the Front Office department, under the direction of Director of Hospitality and Director of Front Office Operations Scheduling in collaboration with Front Office Department Forecasting of labor needs, including training time on a monthly basis (based on training expectations). Familiar with the budget process, as it relates to daily operations and monthly finance expectations. Monitors payroll (when designated by management) for missed punches, errors, edits, etc. Must be able to assist with initial training and retraining of Opera Cloud System. Responsible for preparing daily news information, VIP reports, GRF and any other department specific communications/ reports as needed. Responsible for insuring & conducting daily line-ups (as scheduled) with department supervisors/managers. Ensure that departure calls are being done. Greet guests upon arrival using their name, obtaining correct information, escorting guests as needed, giving overview of hotel and amenities Arrange, record, deliver and charge all special requests for arriving guests. Monitor guest activity while at the hotel, including being on call for any special requests or last minute needs Gain comprehensive understanding of all menus, outlets, and amenities of the hotel. Close communication with Operations Managers, Housekeeping and Engineering Being in contact with guest during their stay, offering any special arrangements Ensure that guest charges, transportation, etc. is being posted to guest folio and checking for accuracy Complete knowledge of area attractions, dining, parks, etc. Ability to cooperate and operate seamlessly with all departments of the hotel Ability to work scheduled shifts Create and organize guest data base according to guest history pertaining to requests, likes, dislikes, activity. Perform additional duties as required by Management and/or business demands. EDUCATION/EXPERIENCE One year certification from college or technical school, preferred. One to two year related experience and/or training; or equivalent combination of education and training. Previous experience in a luxury hotel/resort preferred Advanced understanding and system knowledge in Opera (SMS, or similar reservations system) REQUIREMENTS The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties this job, the employee is regularly required to stand; walk' use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear. The employee must be able to lift and move up to 25 pounds. The employee must be able to see differences in widths and length of lines such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors. Must be able to change activity frequently and cope with interruptions.
Description:WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time Hourly Position ranging from $15-$19 hourly DOE plus benefits. Located in Santa Fe, NM. Working out of our Inn & Spa at Loretto. Position Purpose: The Food and Beverage Supervisor is responsible for supporting the Team in making sure that food & Beverage operations run smoothly by supporting a culture of service within the team for the front of the restaurant. The Food & Beverage Supervisor is an essential support to the Front of House team in creating unforgettable dining experiences for guests. Supervisory Responsibilities: Host, Café Attendant, Server, Bartender, Busser, Food Runner Essential Duties and Functions/Responsibilities/Tasks: Work under direction of Executive Chef / General Manager. Communicate daily with Kitchen leadership regarding job assignments and required timeframe. Maintain high level of positive and professional approach with employees, coworkers, and guests. Maintain a proper flow of service and FOH staffing levels during shift. Create and post schedules for all Front of House team members, and support the Director of Operations in recruitment, training, assigning work, appraising performance, and addressing complaints and resolving problems. Oversee activities of restaurant staff and expedite customer orders as needed, per company standards and policies. Maintain good working relationships with suppliers and identify opportunities to decrease operational costs. Work with the back of house team in your venue to ensure that all guest requests are met. Maintain strong focus on the guest experience and base all of your decision making around making our guests happy, especially when resolving complaints. Resourcefully solve any issues that arise and seize control of any problematic situation. Uphold company food safety, food handling, cleanliness, and sanitation requirements to ensure the health and safety of our guests and staff. Order supplies to stock inventory appropriately. Other duties as assigned consistent with the functions of this position as needed at the property. HC3 Requirements: Excellent verbal communication and ability to multitask. High school diploma or equivalent experience/training. Post High school degree, Hospitality preferred; or equivalent combination of education and experience. 2-3 years of kitchen supervision or equivalent combination of education and experience; luxury branded hospitality experience preferred. New Mexico Food Handler Certification, and Alcohol Server Certification. Ability to work on your feet for eight hours or more. Knowledge of Restaurant Point of Sale systems. Must be able to lift/push/reach for/carry 30+ pounds frequently. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. PIb3087da3163d-7273
May 22, 2024
Full time
Description:WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time Hourly Position ranging from $15-$19 hourly DOE plus benefits. Located in Santa Fe, NM. Working out of our Inn & Spa at Loretto. Position Purpose: The Food and Beverage Supervisor is responsible for supporting the Team in making sure that food & Beverage operations run smoothly by supporting a culture of service within the team for the front of the restaurant. The Food & Beverage Supervisor is an essential support to the Front of House team in creating unforgettable dining experiences for guests. Supervisory Responsibilities: Host, Café Attendant, Server, Bartender, Busser, Food Runner Essential Duties and Functions/Responsibilities/Tasks: Work under direction of Executive Chef / General Manager. Communicate daily with Kitchen leadership regarding job assignments and required timeframe. Maintain high level of positive and professional approach with employees, coworkers, and guests. Maintain a proper flow of service and FOH staffing levels during shift. Create and post schedules for all Front of House team members, and support the Director of Operations in recruitment, training, assigning work, appraising performance, and addressing complaints and resolving problems. Oversee activities of restaurant staff and expedite customer orders as needed, per company standards and policies. Maintain good working relationships with suppliers and identify opportunities to decrease operational costs. Work with the back of house team in your venue to ensure that all guest requests are met. Maintain strong focus on the guest experience and base all of your decision making around making our guests happy, especially when resolving complaints. Resourcefully solve any issues that arise and seize control of any problematic situation. Uphold company food safety, food handling, cleanliness, and sanitation requirements to ensure the health and safety of our guests and staff. Order supplies to stock inventory appropriately. Other duties as assigned consistent with the functions of this position as needed at the property. HC3 Requirements: Excellent verbal communication and ability to multitask. High school diploma or equivalent experience/training. Post High school degree, Hospitality preferred; or equivalent combination of education and experience. 2-3 years of kitchen supervision or equivalent combination of education and experience; luxury branded hospitality experience preferred. New Mexico Food Handler Certification, and Alcohol Server Certification. Ability to work on your feet for eight hours or more. Knowledge of Restaurant Point of Sale systems. Must be able to lift/push/reach for/carry 30+ pounds frequently. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. PIb3087da3163d-7273
Start a new career as a Dining Room Supervisor at Village Shores Campus, an Assisted Living Facility! Passionate about helping older adults have great service at mealtime? Village Shores Campus is where you belong. Apply today and receive a response within 48 hours! Why choose Village Shores? Great work environment with staff that is engaged and tenured. Welcoming culture that you feel when you walk in the front doors. Strong employee recognition program, with access to the Wellness Center and discounted employee meals. This is your opportunity to serve older adults. Great Benefits Package Available Starting salary is $42,000/year Credit given for experience How you will make an impact: Village Shores is seeking a customer-service driven Dining Room Supervisor to lead the front of the house operations. As a supervisor, you will hire, train, and schedule servers to ensure the highest level of service in the dining room. Imagine the smiles on the resident's face when delight them during lunch and dinner. Schedule Varies: This is a full-time position with some weekend and holiday coverage. What you will need: High school diploma or GED required. At least one year of supervisor experience in a restaurant, food service, or health related industry. Hospitality or customer service experience preferred. Benefits Available: Medical Healthcare Dental and Vision Insurance Voluntary Life and AD&D Accident Insurance Legal Shield Paid Time Off Holiday Pay Health Savings Accounts Retirement Plans Nice Healthcare (virtual and in-home visits) Short & Long-term Disability Critical Insurance LifeLock ID Theft w/ Norton Cyber Security Pet Insurance Village Shores is an equal employment opportunity/affirmative action & veteran friendly employer. Powered by JazzHR PIc4b690c98bee-1254
May 22, 2024
Full time
Start a new career as a Dining Room Supervisor at Village Shores Campus, an Assisted Living Facility! Passionate about helping older adults have great service at mealtime? Village Shores Campus is where you belong. Apply today and receive a response within 48 hours! Why choose Village Shores? Great work environment with staff that is engaged and tenured. Welcoming culture that you feel when you walk in the front doors. Strong employee recognition program, with access to the Wellness Center and discounted employee meals. This is your opportunity to serve older adults. Great Benefits Package Available Starting salary is $42,000/year Credit given for experience How you will make an impact: Village Shores is seeking a customer-service driven Dining Room Supervisor to lead the front of the house operations. As a supervisor, you will hire, train, and schedule servers to ensure the highest level of service in the dining room. Imagine the smiles on the resident's face when delight them during lunch and dinner. Schedule Varies: This is a full-time position with some weekend and holiday coverage. What you will need: High school diploma or GED required. At least one year of supervisor experience in a restaurant, food service, or health related industry. Hospitality or customer service experience preferred. Benefits Available: Medical Healthcare Dental and Vision Insurance Voluntary Life and AD&D Accident Insurance Legal Shield Paid Time Off Holiday Pay Health Savings Accounts Retirement Plans Nice Healthcare (virtual and in-home visits) Short & Long-term Disability Critical Insurance LifeLock ID Theft w/ Norton Cyber Security Pet Insurance Village Shores is an equal employment opportunity/affirmative action & veteran friendly employer. Powered by JazzHR PIc4b690c98bee-1254
Here's what we need: We're looking for talented Hourly Supervisors who are committed to providing Damn Good guest and Team Member service and show passion for our food and drinks. We want leaders who are motivated and thrive in a high-energy, high-volume restaurant. Our Hourly Supervisors can lead in the Back of the House (BOH), and Front of the House (FOH). Let's TACO 'bout why it pays to be a Torchy's Team Member: Starting at $ 14.42 per hour Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Flexible schedules Our attire is casual and we'l l throw in some of the swag Incredible growth opportunities . This is more than just a job it can lead to a Damn Good career! Damn Good food discount card for you AND your spouse Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Access to all benefits including medical , dental, and vision for full time Team Members after 1 year of employment, plus 401(k) after 6 months Damn Good Well-being Program that includes free access to all things financial wellness Paid Time Off ( PTO ) after 1 year of employment Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!) What you'll be doing: Assist management team with operations of the restaurant Run damn good shifts - set the pace for our team members and ensure great guest service Work hands-on and eyes-up to identify, prioritize, and delegate tasks to team members Solve problems for guests and team members with a high sense of urgency Key holder - lead opening and closing activities Maintain working knowledge of recipe production procedures to ensure quality and freshness at all times Support creation of prep list & conduct line setups/checks Check out team members at shift change and close Supervise cash handling responsibilities Monitor curbside & pick-up to ensure a quick and accurate guest experience Support inventory management processes Assists in completion of HACCP checklist QUE-SO here's what you'll need: Required state alcohol-server and Manager ServSafe Certification Ability to work up to 5 days or 40 hours per week and can work flexible hours necessary to manage and operate the restaurant effectively Bilingual proficiency preferred but not required Competency of basic computer functions including point of sale system Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Having fun! About us: The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of restaurants across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details
May 21, 2024
Full time
Here's what we need: We're looking for talented Hourly Supervisors who are committed to providing Damn Good guest and Team Member service and show passion for our food and drinks. We want leaders who are motivated and thrive in a high-energy, high-volume restaurant. Our Hourly Supervisors can lead in the Back of the House (BOH), and Front of the House (FOH). Let's TACO 'bout why it pays to be a Torchy's Team Member: Starting at $ 14.42 per hour Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Flexible schedules Our attire is casual and we'l l throw in some of the swag Incredible growth opportunities . This is more than just a job it can lead to a Damn Good career! Damn Good food discount card for you AND your spouse Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Access to all benefits including medical , dental, and vision for full time Team Members after 1 year of employment, plus 401(k) after 6 months Damn Good Well-being Program that includes free access to all things financial wellness Paid Time Off ( PTO ) after 1 year of employment Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!) What you'll be doing: Assist management team with operations of the restaurant Run damn good shifts - set the pace for our team members and ensure great guest service Work hands-on and eyes-up to identify, prioritize, and delegate tasks to team members Solve problems for guests and team members with a high sense of urgency Key holder - lead opening and closing activities Maintain working knowledge of recipe production procedures to ensure quality and freshness at all times Support creation of prep list & conduct line setups/checks Check out team members at shift change and close Supervise cash handling responsibilities Monitor curbside & pick-up to ensure a quick and accurate guest experience Support inventory management processes Assists in completion of HACCP checklist QUE-SO here's what you'll need: Required state alcohol-server and Manager ServSafe Certification Ability to work up to 5 days or 40 hours per week and can work flexible hours necessary to manage and operate the restaurant effectively Bilingual proficiency preferred but not required Competency of basic computer functions including point of sale system Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Having fun! About us: The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of restaurants across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details
JOB PURPOSE: Responsible for daily operation of the restaurant and patio bar, perimeter locations (Employee Café, Pizza in the Square and Woody's) including guest service, sanitation, food production, cash control, employee relations, liquor control, inventories and ordering, while keeping within the Restaurant budgets pertaining to labor, food cost and operating expenses. Responsible for leading and developing the Front of House and Back of House Supervision to ensure their goals and daily functions are met. KEY DUTIES AND RESPONSIBILITIES: Oversee all operations and make certain that; they are open on time, equipped properly, and that the restaurant is properly staffed to produce a quality product. Develop and encourage high team member morale and communication between team members. Analyze daily reports (POS System) to assure that all goals are being met and no discrepancies exist. Interact with guests and assure that all problems are resolved quickly, log and report necessary complaints to Food and Beverage Manager. Coordinate daily ordering with Unit Leads for each location. Responsible for monthly inventory. Prepare master schedule for all Restaurant team members (Beaver Brother's, Pizza in the Square, Employee Cafe). Coordinate with Scheduling Coordinator on the hiring, orientation, and placement of team members. Ensure adequate staffing levels, Scheduling for all areas is complete, and in accordance with labor laws and budget. Communicate with Scheduling Supervisor to blend Restaurant Team Members onto the Midway for additional hours. Promote a positive work environment. Provide first class guest service to both Guest and Team Members. Monitor food costs and assist in the development of menu items to achieve budgeted goals. Monitor food equipment to ensure proper operation and maintenance. Follow and enforce all Six Flags Darien Lake, state, and federal labor laws and policies and procedures. Maintain sanitation, cleanliness, safety and food standards in compliance with health department, legal and company standards/guidelines, and ensure adherence by all team members. All other duties assigned or necessary to support the park as a whole and the Food and Beverage department. Management reserves the right to add or remove duties when circumstances dictate. Responsible for making sure all team members comply with the company values and are completing our mission. Practice safety methods, and techniques to ensure work areas are safe. Eliminate unsafe physical conditions, equipment, and machine hazards, and other risks in human and operational performance which may cause injury to persons, damage to property, or cause other losses. Ensure that any team member that is injured reports the injury to First Aid immediately. QUALIFICATIONS AND REQUIREMENTS: Minimum age is 18 Supervisory experience in a Full Service Restaurant/banquet/mass feeding settings Must be able to work holidays and weekends High school diploma or equivalent is required Valid NYS motor vehicle operator's license Ability to work in a fast paced environment and maintain a positive attitude Team player Organized and detail oriented Good communication skills, both written and oral Ability to plan and organize work in an efficient and cost-effective manner and without direct supervision Food Safety course is a plus Alcohol serving awareness course is a plus OTHER FUNCTIONS: Any and all other duties that is assigned or necessary in order to support the Revenue Department and the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, staff levels, or technical developments) dictate. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit and/stand/or walk for long periods of time throughout the day Must be able to work outdoors in the park at various times throughout the year Requires manual and bi-manual dexterity, fine and gross motor skills, eye/hand coordination, near vision, hearing and speech Requires occasional kneeling and bending Requires occasional walking, reaching above shoulder, pushing and pulling Requires occasional lifts and carries up to 60 pounds Requires occasional carries up to 100 pounds with the assistance of a two wheel hand cart EQUAL OPPORTUNITY EMPLOYER SIX FLAGS DARIEN LAKE THEME PARK RESORT IS A DRUG FREE WORKPLACE
May 21, 2024
Full time
JOB PURPOSE: Responsible for daily operation of the restaurant and patio bar, perimeter locations (Employee Café, Pizza in the Square and Woody's) including guest service, sanitation, food production, cash control, employee relations, liquor control, inventories and ordering, while keeping within the Restaurant budgets pertaining to labor, food cost and operating expenses. Responsible for leading and developing the Front of House and Back of House Supervision to ensure their goals and daily functions are met. KEY DUTIES AND RESPONSIBILITIES: Oversee all operations and make certain that; they are open on time, equipped properly, and that the restaurant is properly staffed to produce a quality product. Develop and encourage high team member morale and communication between team members. Analyze daily reports (POS System) to assure that all goals are being met and no discrepancies exist. Interact with guests and assure that all problems are resolved quickly, log and report necessary complaints to Food and Beverage Manager. Coordinate daily ordering with Unit Leads for each location. Responsible for monthly inventory. Prepare master schedule for all Restaurant team members (Beaver Brother's, Pizza in the Square, Employee Cafe). Coordinate with Scheduling Coordinator on the hiring, orientation, and placement of team members. Ensure adequate staffing levels, Scheduling for all areas is complete, and in accordance with labor laws and budget. Communicate with Scheduling Supervisor to blend Restaurant Team Members onto the Midway for additional hours. Promote a positive work environment. Provide first class guest service to both Guest and Team Members. Monitor food costs and assist in the development of menu items to achieve budgeted goals. Monitor food equipment to ensure proper operation and maintenance. Follow and enforce all Six Flags Darien Lake, state, and federal labor laws and policies and procedures. Maintain sanitation, cleanliness, safety and food standards in compliance with health department, legal and company standards/guidelines, and ensure adherence by all team members. All other duties assigned or necessary to support the park as a whole and the Food and Beverage department. Management reserves the right to add or remove duties when circumstances dictate. Responsible for making sure all team members comply with the company values and are completing our mission. Practice safety methods, and techniques to ensure work areas are safe. Eliminate unsafe physical conditions, equipment, and machine hazards, and other risks in human and operational performance which may cause injury to persons, damage to property, or cause other losses. Ensure that any team member that is injured reports the injury to First Aid immediately. QUALIFICATIONS AND REQUIREMENTS: Minimum age is 18 Supervisory experience in a Full Service Restaurant/banquet/mass feeding settings Must be able to work holidays and weekends High school diploma or equivalent is required Valid NYS motor vehicle operator's license Ability to work in a fast paced environment and maintain a positive attitude Team player Organized and detail oriented Good communication skills, both written and oral Ability to plan and organize work in an efficient and cost-effective manner and without direct supervision Food Safety course is a plus Alcohol serving awareness course is a plus OTHER FUNCTIONS: Any and all other duties that is assigned or necessary in order to support the Revenue Department and the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, staff levels, or technical developments) dictate. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit and/stand/or walk for long periods of time throughout the day Must be able to work outdoors in the park at various times throughout the year Requires manual and bi-manual dexterity, fine and gross motor skills, eye/hand coordination, near vision, hearing and speech Requires occasional kneeling and bending Requires occasional walking, reaching above shoulder, pushing and pulling Requires occasional lifts and carries up to 60 pounds Requires occasional carries up to 100 pounds with the assistance of a two wheel hand cart EQUAL OPPORTUNITY EMPLOYER SIX FLAGS DARIEN LAKE THEME PARK RESORT IS A DRUG FREE WORKPLACE
Hotel: Omaha Embassy Suites Complimentary Supervisor Full time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence Primary Purpose: The primary purpose of the Food & Beverage Supervisor is to provide guests with an excellent food and beverage experience while ensuring that all Associates meet brand standards and exceed guest expectations. Work Performed: The Food & Beverage Supervisor will be tasked with the following duties, responsibilities, and assignments: Supervise and direct the prompt, efficient and friendly serving of all food and beverage associates; Conduct appropriate training, coaching and accountability of food and beverage associates when service, performance, or cleanliness standards are not met; Ensure all opening and closing side work is completed on a daily basis; Work quickly and independently to resolve operational and/or guest issues when necessary, ensuring proper follow through with appropriate manager(s); Act as a liaison between kitchen and front of house associates; Assist other Associates in their job duties as necessary, including bartending, bussing, cooking and serving; Assist with ordering supplies and equipment while controlling costs; Responsible for scheduling Associates to ensure adequate coverage for business needs and that Associates are provided the opportunity to take all required meal and rest breaks; Adhere to Health Department guidelines for food handling and sanitation so that guests and employees will not be in risk of cross-contamination, including keeping compartment sink, side boards, and refrigerators clean and sanitized; Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and Any and all other work as required to complete the primary purpose of the position. Qualifications: At least six months of experience in server or related capacity Prior supervisor/leadership experience Prior customer service experience Prior related hotel experience High school diploma or equivalent Food Safety Training certified or become certified within first 60 days of employment. Alcohol Awareness certified or become certified within first 60 days of employment Able to lift a minimum of 50lbs occasionally and 20lbs regularly Able to bend and squat repeatedly Able to walk and stand for duration of scheduled shift Flexible to work day shifts, early mornings, evenings, nights, weekends and holidays When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: Daily Pay Significant Travel Discounts on Marriott and/or Hilton properties 401k Plans Medical Insurance Other property specific benefits Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates. _ Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación. Notice of candidate Privacy Rights:
May 21, 2024
Full time
Hotel: Omaha Embassy Suites Complimentary Supervisor Full time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence Primary Purpose: The primary purpose of the Food & Beverage Supervisor is to provide guests with an excellent food and beverage experience while ensuring that all Associates meet brand standards and exceed guest expectations. Work Performed: The Food & Beverage Supervisor will be tasked with the following duties, responsibilities, and assignments: Supervise and direct the prompt, efficient and friendly serving of all food and beverage associates; Conduct appropriate training, coaching and accountability of food and beverage associates when service, performance, or cleanliness standards are not met; Ensure all opening and closing side work is completed on a daily basis; Work quickly and independently to resolve operational and/or guest issues when necessary, ensuring proper follow through with appropriate manager(s); Act as a liaison between kitchen and front of house associates; Assist other Associates in their job duties as necessary, including bartending, bussing, cooking and serving; Assist with ordering supplies and equipment while controlling costs; Responsible for scheduling Associates to ensure adequate coverage for business needs and that Associates are provided the opportunity to take all required meal and rest breaks; Adhere to Health Department guidelines for food handling and sanitation so that guests and employees will not be in risk of cross-contamination, including keeping compartment sink, side boards, and refrigerators clean and sanitized; Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and Any and all other work as required to complete the primary purpose of the position. Qualifications: At least six months of experience in server or related capacity Prior supervisor/leadership experience Prior customer service experience Prior related hotel experience High school diploma or equivalent Food Safety Training certified or become certified within first 60 days of employment. Alcohol Awareness certified or become certified within first 60 days of employment Able to lift a minimum of 50lbs occasionally and 20lbs regularly Able to bend and squat repeatedly Able to walk and stand for duration of scheduled shift Flexible to work day shifts, early mornings, evenings, nights, weekends and holidays When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: Daily Pay Significant Travel Discounts on Marriott and/or Hilton properties 401k Plans Medical Insurance Other property specific benefits Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates. _ Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación. Notice of candidate Privacy Rights:
Palos Heights Senior Living
Palos Heights, Illinois
Job Description Is contributing to a great dining experience important to you? Are you someone who takes pride in your work? Is leading a team to consistently deliver a great dining experience where your skills shine? If this sounds like you, then join our team and start making a difference today! The Restaurant Supervisor is responsible for the daily operations of the front of the house, providing professional leadership and direction to dining room personnel. Hires and trains employees, under general direction of the Director of F&B. The responsibilities of this role include: Providing suggestions and implementing ideas on improving the efficiency of service Maintaining and managing the point of sale system Overseeing front of the house labor and food presentation Ensuring passing scores in state, local and 3rd party sanitation audits and inspections
May 20, 2024
Full time
Job Description Is contributing to a great dining experience important to you? Are you someone who takes pride in your work? Is leading a team to consistently deliver a great dining experience where your skills shine? If this sounds like you, then join our team and start making a difference today! The Restaurant Supervisor is responsible for the daily operations of the front of the house, providing professional leadership and direction to dining room personnel. Hires and trains employees, under general direction of the Director of F&B. The responsibilities of this role include: Providing suggestions and implementing ideas on improving the efficiency of service Maintaining and managing the point of sale system Overseeing front of the house labor and food presentation Ensuring passing scores in state, local and 3rd party sanitation audits and inspections
Job Description Is contributing to a great dining experience important to you? Are you someone who takes pride in your work? Is leading a team to consistently deliver a great dining experience where your skills shine? If this sounds like you, then join our team and start making a difference today! The Restaurant Supervisor is responsible for the daily operations of the front of the house, providing professional leadership and direction to dining room personnel. Hires and trains employees, under general direction of the Director of F&B. The responsibilities of this role include: Providing suggestions and implementing ideas on improving the efficiency of service Maintaining and managing the point of sale system Overseeing front of the house labor and food presentation Ensuring passing scores in state, local and 3rd party sanitation audits and inspections
May 20, 2024
Full time
Job Description Is contributing to a great dining experience important to you? Are you someone who takes pride in your work? Is leading a team to consistently deliver a great dining experience where your skills shine? If this sounds like you, then join our team and start making a difference today! The Restaurant Supervisor is responsible for the daily operations of the front of the house, providing professional leadership and direction to dining room personnel. Hires and trains employees, under general direction of the Director of F&B. The responsibilities of this role include: Providing suggestions and implementing ideas on improving the efficiency of service Maintaining and managing the point of sale system Overseeing front of the house labor and food presentation Ensuring passing scores in state, local and 3rd party sanitation audits and inspections
Job Description The Royal Service Supervisor coordinates services with the guests and between all departments. Royal Service Supervisors are at the heart of our communication system, experts in all areas able to manage the call center functions and provide seamless service for our guests and colleagues. This position requires a service professional with excellent organizational, analytical, and motivational skills with a very high degree of follow-up on assigned tasks. What You Will Be Doing: Responsible for all PBX and dispatch functions in the hotel including internal and external calls, voicemail, etc. Is an expert in Front Office, Housekeeping, POMEC, In-Room Dining, Food and Beverage Operations as they function as the call center of the hotel Perform Quality Assurance Checks to identify trends and areas of opportunity Assist with room checks and warming as required Consistently offer professional, engaging and friendly service Resolve guest issues and inquires Monitor and respond to guest inquiries via hotel text messaging platform, ensuring 24 hour accessibility and response. Track and coordinate Loyalty Amenities for Accor loyalty members to maintain compliance with corporate standards Enter, track and dispatch Engineering work order requests Handle Housekeeping dispatch, restaurant reservations and Lost and Found Provide seamless In Room Dining order taking - fully knowledgeable in the menus and the operation Utilize Royal Service Manager for all calls and requests to ensure trend tracking Create internal tickets for guest issues or complaints, while monitoring tickets for follow up and immediate resolution Generate ACDC arrival reports Handle all telecom requirements and equipment Review daily reports, arrival, VIP, group following up on action items Build strong rapport with support departments Administer wake up calls Other duties as assigned
May 20, 2024
Full time
Job Description The Royal Service Supervisor coordinates services with the guests and between all departments. Royal Service Supervisors are at the heart of our communication system, experts in all areas able to manage the call center functions and provide seamless service for our guests and colleagues. This position requires a service professional with excellent organizational, analytical, and motivational skills with a very high degree of follow-up on assigned tasks. What You Will Be Doing: Responsible for all PBX and dispatch functions in the hotel including internal and external calls, voicemail, etc. Is an expert in Front Office, Housekeeping, POMEC, In-Room Dining, Food and Beverage Operations as they function as the call center of the hotel Perform Quality Assurance Checks to identify trends and areas of opportunity Assist with room checks and warming as required Consistently offer professional, engaging and friendly service Resolve guest issues and inquires Monitor and respond to guest inquiries via hotel text messaging platform, ensuring 24 hour accessibility and response. Track and coordinate Loyalty Amenities for Accor loyalty members to maintain compliance with corporate standards Enter, track and dispatch Engineering work order requests Handle Housekeeping dispatch, restaurant reservations and Lost and Found Provide seamless In Room Dining order taking - fully knowledgeable in the menus and the operation Utilize Royal Service Manager for all calls and requests to ensure trend tracking Create internal tickets for guest issues or complaints, while monitoring tickets for follow up and immediate resolution Generate ACDC arrival reports Handle all telecom requirements and equipment Review daily reports, arrival, VIP, group following up on action items Build strong rapport with support departments Administer wake up calls Other duties as assigned
Sonesta International Hotels Corporation
Philadelphia, Pennsylvania
Job Description Summary The Night Audit Supervisor is responsible for overseeing and accurately balancing all hotel income and expenses for every 24 hour hotel operating period. They also perform Guest Service Agent duties for the overnight front desk shift at the hotel. The Night Audit Supervisor is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The Night Audit Supervisor will act as the hotel system liaison during overnight hours and will call in and open tickets with Opera, SynXis, or system support if a system fails or issues occur. They will supervise and guide the overnight team. Job Description DUTIES AND RESPONSIBILITIES: • Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. • Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues. • Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy. • Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses. • Prepare General Manager daily, weekly and month end reporting packs. • Act as the security point of contact during various times in the shift. • Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information. • Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner. • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank. • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue. • Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. • Service the shop and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales. • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered. • Issue, control and release guest safe-deposit boxes. • Comply with federal, state and local laws regarding health, safety, and alcohol services. • Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: • High School diploma or equivalent required. • One year of previous hotel experience as a supervisor or manager. • Reading and writing skills are utilized when compiling department records, guest registration and reservation information • Ability to speak, read, and write fluent English; other languages beneficial. • Professional verbal and written communication skills. • Mathematical skills, including basic math, percentages, and variances preferred. • Problem solving, reasoning, motivating, organizational and training abilities preferred. • Experience with Microsoft Office and Opera systems preferred. • Frequently standing up, bending, climbing, kneeling, and moving about the facility. • Carrying, lifting or pulling items weighing up to 50 pounds. • May be required to obtain a ServSafe certification. • May be required to obtain a TIPS certification. • Will be required to work the 3rd shift, weekends, and holidays. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
May 19, 2024
Full time
Job Description Summary The Night Audit Supervisor is responsible for overseeing and accurately balancing all hotel income and expenses for every 24 hour hotel operating period. They also perform Guest Service Agent duties for the overnight front desk shift at the hotel. The Night Audit Supervisor is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The Night Audit Supervisor will act as the hotel system liaison during overnight hours and will call in and open tickets with Opera, SynXis, or system support if a system fails or issues occur. They will supervise and guide the overnight team. Job Description DUTIES AND RESPONSIBILITIES: • Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. • Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues. • Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy. • Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses. • Prepare General Manager daily, weekly and month end reporting packs. • Act as the security point of contact during various times in the shift. • Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information. • Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner. • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank. • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue. • Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. • Service the shop and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales. • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered. • Issue, control and release guest safe-deposit boxes. • Comply with federal, state and local laws regarding health, safety, and alcohol services. • Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: • High School diploma or equivalent required. • One year of previous hotel experience as a supervisor or manager. • Reading and writing skills are utilized when compiling department records, guest registration and reservation information • Ability to speak, read, and write fluent English; other languages beneficial. • Professional verbal and written communication skills. • Mathematical skills, including basic math, percentages, and variances preferred. • Problem solving, reasoning, motivating, organizational and training abilities preferred. • Experience with Microsoft Office and Opera systems preferred. • Frequently standing up, bending, climbing, kneeling, and moving about the facility. • Carrying, lifting or pulling items weighing up to 50 pounds. • May be required to obtain a ServSafe certification. • May be required to obtain a TIPS certification. • Will be required to work the 3rd shift, weekends, and holidays. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
About Us Come work where a new light shines in the heart of Fort Worth, a city rich in unique history, diversity and character. Located at the crossroads of Downtown, the world-renowned Cultural District and surrounding historic neighborhoods, The Crescent Hotel complements and extends these unique areas, serving as a fresh center point for the city. Thanks to our enviable location at the literal crossroads of the city, The Crescent Hotel offers guests a front-row seat to the city's best amenities, art, culture and more. Here in the historic Cultural District, you're just steps away from world-class. Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Supervise the night audit operations to ensure the maintenance of financial controls and compliance with hotel standards. Coordinate with other departments (i.e. security, housekeeping) to ensure quality service is provided to all guests. Responsibilities Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Supervise the night audit/hotel associates; review and verify daily work. Supervise the balancing, reconciliation and closing of various daily accounts and prepare the daily statements to provide accurate, timely information to management while ensuring proper controls are maintained. Control the Night Audit Bank. Review timecards on a daily basis and complete daily and weekly/bi-weekly payroll reports. Perform functions of Night Auditors as needed to provide coverage and ensure completion of work in a timely, accurate manner. Prepare the daily activity sheet, report all noteworthy events and serious accounting violations. Respond to customer issues, complaints, or problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications Hotel experience preferred. Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. Ability to effectively deal with guest and associate concerns in a friendly and positive manner. Ability to access and accurately input information using a moderately complex computer system. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
May 19, 2024
Full time
About Us Come work where a new light shines in the heart of Fort Worth, a city rich in unique history, diversity and character. Located at the crossroads of Downtown, the world-renowned Cultural District and surrounding historic neighborhoods, The Crescent Hotel complements and extends these unique areas, serving as a fresh center point for the city. Thanks to our enviable location at the literal crossroads of the city, The Crescent Hotel offers guests a front-row seat to the city's best amenities, art, culture and more. Here in the historic Cultural District, you're just steps away from world-class. Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Supervise the night audit operations to ensure the maintenance of financial controls and compliance with hotel standards. Coordinate with other departments (i.e. security, housekeeping) to ensure quality service is provided to all guests. Responsibilities Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Supervise the night audit/hotel associates; review and verify daily work. Supervise the balancing, reconciliation and closing of various daily accounts and prepare the daily statements to provide accurate, timely information to management while ensuring proper controls are maintained. Control the Night Audit Bank. Review timecards on a daily basis and complete daily and weekly/bi-weekly payroll reports. Perform functions of Night Auditors as needed to provide coverage and ensure completion of work in a timely, accurate manner. Prepare the daily activity sheet, report all noteworthy events and serious accounting violations. Respond to customer issues, complaints, or problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications Hotel experience preferred. Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. Ability to effectively deal with guest and associate concerns in a friendly and positive manner. Ability to access and accurately input information using a moderately complex computer system. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details Located in the center of downtown Cleveland, this hotel is only a 5-minute walk to Rocket Mortgage Arena. The hotel features a gym, business center and suites with full kitchens. Every suite at the Residence Inn Cleveland is furnished with a work desk and seating area. Each kitchen includes a refrigerator, stove and dishwasher. Cable TV and in-room movies are also featured. The Downtown Cleveland Residence Inn provides guests with a buffet breakfast in the morning. Concierge services and free Wi-Fi are also offered. Cleveland State University and the Cleveland Convention Center are a 10-minute walk from the Residence Inn Cleveland Hotel. The Rock and Roll Hall of Fame and Museum is only a 5-minute drive from the hotel. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
May 17, 2024
Full time
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details Located in the center of downtown Cleveland, this hotel is only a 5-minute walk to Rocket Mortgage Arena. The hotel features a gym, business center and suites with full kitchens. Every suite at the Residence Inn Cleveland is furnished with a work desk and seating area. Each kitchen includes a refrigerator, stove and dishwasher. Cable TV and in-room movies are also featured. The Downtown Cleveland Residence Inn provides guests with a buffet breakfast in the morning. Concierge services and free Wi-Fi are also offered. Cleveland State University and the Cleveland Convention Center are a 10-minute walk from the Residence Inn Cleveland Hotel. The Rock and Roll Hall of Fame and Museum is only a 5-minute drive from the hotel. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan