What perks can you expect?: Work in a dynamic, culturally diverse team from around the globe Seasonal work experience in a historic hotel setting in an iconic, unforgettable, and inspiring locations Complimentary lodging Complimentary WiFi and laundry The chance to work in an inclusive culture and make life-long friends Opportunities for career growth or future work at other Pursuit locations Access to one of the world's most beautiful and iconic National Parks What will be your daily pursuit?: Your daily pursuit is providing our guests with top-tier hospitality and dining experiences to keep them energized for their Glacier adventures! What is the compensation for this role?: $19.00/hour What will you do in this job?: Assist in the management of all aspects of dining room and bar operations, including inventory, scheduling, ordering, discipline, etc. Maintain federal and state standards for safe alcohol and food service Ensure team appearance and presentation standards are upheld Implement sales goals and other incentive-based programs for service team Expedite orders Provide coaching and training to advance skills of service team Keep record of potential safety and maintenance issues and communicates details to supervisor Assist as needed with set up of rooms for special events, meetings, conferences and banquets Offers assistance to guests and teammates where needed Be a utility player who can complete a variety of job duties This job description describes at a high level what an Assistant Food & Beverage Manager does, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole. What skills and experience do you need for this job?: Must be 18 years of age or older 2-4 years experience in a high volume restaurant and bar supervisory position required; banquet experience is a plus Restaurant/Hospitality Management degree or equivalent in work experience required Inventory and product ordering preferred Familiarity with hospitality POS systems expected Knowledge in kitchen operations, cooking, and order timing expected Knowledge of food, liquor, and labor cost controls expected Work-ethic and commitment to the team and guest is key Be willing and able to work solo or as part of a team Be committed to Safety First and the highest quality of cleaning & sanitizing standards Be organized with a great eye for detail Be kind to others and always bring your best Be a good communicator, always suggesting ideas and solutions Be helpful and friendly, willing to go the extra mile Be relaxed, flexible and quick thinking Be ready to have fun! What will your work environment be like?: You'll work in iconic, unforgettable and inspiring Glacier National Park. You'll see amazing scenery and wildlife. You'll participate in team events - and fun! You'll spend your days in and around historic hotels, lodges and cabins Glacier Park Collection is a non-smoking, drug-free environment Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required You'll spend your days working with a unique team of individuals where your views, orientation, culture, background and opinions are welcome as we strive to ensure an inclusive culture. Closing: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at . We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted.
May 20, 2024
Full time
What perks can you expect?: Work in a dynamic, culturally diverse team from around the globe Seasonal work experience in a historic hotel setting in an iconic, unforgettable, and inspiring locations Complimentary lodging Complimentary WiFi and laundry The chance to work in an inclusive culture and make life-long friends Opportunities for career growth or future work at other Pursuit locations Access to one of the world's most beautiful and iconic National Parks What will be your daily pursuit?: Your daily pursuit is providing our guests with top-tier hospitality and dining experiences to keep them energized for their Glacier adventures! What is the compensation for this role?: $19.00/hour What will you do in this job?: Assist in the management of all aspects of dining room and bar operations, including inventory, scheduling, ordering, discipline, etc. Maintain federal and state standards for safe alcohol and food service Ensure team appearance and presentation standards are upheld Implement sales goals and other incentive-based programs for service team Expedite orders Provide coaching and training to advance skills of service team Keep record of potential safety and maintenance issues and communicates details to supervisor Assist as needed with set up of rooms for special events, meetings, conferences and banquets Offers assistance to guests and teammates where needed Be a utility player who can complete a variety of job duties This job description describes at a high level what an Assistant Food & Beverage Manager does, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole. What skills and experience do you need for this job?: Must be 18 years of age or older 2-4 years experience in a high volume restaurant and bar supervisory position required; banquet experience is a plus Restaurant/Hospitality Management degree or equivalent in work experience required Inventory and product ordering preferred Familiarity with hospitality POS systems expected Knowledge in kitchen operations, cooking, and order timing expected Knowledge of food, liquor, and labor cost controls expected Work-ethic and commitment to the team and guest is key Be willing and able to work solo or as part of a team Be committed to Safety First and the highest quality of cleaning & sanitizing standards Be organized with a great eye for detail Be kind to others and always bring your best Be a good communicator, always suggesting ideas and solutions Be helpful and friendly, willing to go the extra mile Be relaxed, flexible and quick thinking Be ready to have fun! What will your work environment be like?: You'll work in iconic, unforgettable and inspiring Glacier National Park. You'll see amazing scenery and wildlife. You'll participate in team events - and fun! You'll spend your days in and around historic hotels, lodges and cabins Glacier Park Collection is a non-smoking, drug-free environment Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required You'll spend your days working with a unique team of individuals where your views, orientation, culture, background and opinions are welcome as we strive to ensure an inclusive culture. Closing: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at . We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted.
Job Description: Assistant Food and Beverage Manager Department: Food and Beverage Reports to: Food and Beverage Manager Location: Wild Rose Casino & Hotel Jefferson, IA Position Summary: The Assistant Food & Beverage Manager will assist in overseeing and supervising our dynamic food and beverage department. With comprehensive authority, you will help provide and direct all facets of our food and beverage operations, including the bar, restaurant, and kitchen, ensuring strict compliance with health department regulations. Your responsibilities will encompass a range of duties, including but not limited to scheduling and supervising food and beverage staff, managing inventories, facilitating orders, conducting staff training, creating, and maintaining budgets and revenue projections, developing, and implementing policies and procedures, overseeing cash control protocols, and efficiently resolving guest complaints. Your pivotal role will contribute to the seamless functioning and success of our food and beverage operations, with a focus on creative menu creation, precise costing, and vigilant cost controls. Essential Duties and Responsibilities: Menu Planning and Pricing: Develop innovative and enticing menus for the casino bar, bar and grill, and banquet facilities. Analyze market trends, customer preferences, and competitor offerings to ensure competitive and appealing culinary selection. Implement pricing strategies that align with the overall business goals and maintain profitability. Guest Experience: Focus on delivering exceptional guest experiences by maintaining high standards of service, quality, and cleanliness. Regularly monitor customer feedback and implement improvements based on reviews and comments. Train and motivate staff to provide outstanding customer service and create a positive atmosphere for guests. Operational Management: Oversee the day-to-day operations of the casino bar, bar and grill, and banquet facilities. Monitor inventory levels, order supplies, and ensure efficient stock rotation to minimize waste. Collaborate with the kitchen and bar staff to maintain high food and beverage quality standards. Technology Integration: Stay informed about new and emerging technologies in the food and beverage industry. Implement and optimize technology solutions for ordering, inventory management, and staffing to enhance efficiency. Utilize point-of-sale (POS) systems and other relevant technology to streamline processes. Staffing: Recruit, train, and manage a skilled and motivated team of kitchen and service staff. Develop and implement staffing schedules that align with business demand. Conduct regular performance evaluations, provide feedback, and support professional development Supervisory Responsibilities: Back of house staff Front of house staff Culinary team Qualifications and Requirements: Gaming License Must be able to obtain and retain, through IRGC, a state of Iowa gaming license. Position Experience: Proven experience as a Food and Beverage Manager or similar role in a high-volume hospitality setting. In-depth knowledge of menu planning, pricing strategies, and industry trends. Strong leadership and organizational skills with the ability to multitask in a fast-paced environment. Excellent communication and interpersonal skills to interact effectively with guests, staff, and management. Familiarity with point-of-sale systems and proficiency in utilizing technology for operational enhancements. Understanding of health and safety regulations and ability to ensure compliance. Education: Bachelor's degree in hospitality management, Business Administration, or related field is preferred. Interpersonal Skills: Excellent internal and external guest service skills are required. High degree of EQ required. Proven and demonstrated organizational and leadership qualities. Must be able to work cohesively, as a team, with members of all levels of the organization including senior leadership-Suite members, and owners. Work Environment/Physical Demands: Office environment with long periods of sitting. Continuing use of standard business equipment. Travel to sites may be required. Wild Rose sites can be busy, bright and/or low-lighting settings, loud, labor intensive. It should be noted that smoking is allowed by guests at Iowa casinos, gaming floors may be smoky. Attendance Note: Wild Rose Casino & Hotels is in operation seven days a week, 365 days a year. Employees can be required to workdays, evenings, weekends, holidays, split shifts and overtime. Critical features of this job are described under the heading on the job description. Nothing in this job description restricts Wild Rose Casino & Resorts right to assign or reassign duties and responsibilities to this job at any time.
May 07, 2024
Full time
Job Description: Assistant Food and Beverage Manager Department: Food and Beverage Reports to: Food and Beverage Manager Location: Wild Rose Casino & Hotel Jefferson, IA Position Summary: The Assistant Food & Beverage Manager will assist in overseeing and supervising our dynamic food and beverage department. With comprehensive authority, you will help provide and direct all facets of our food and beverage operations, including the bar, restaurant, and kitchen, ensuring strict compliance with health department regulations. Your responsibilities will encompass a range of duties, including but not limited to scheduling and supervising food and beverage staff, managing inventories, facilitating orders, conducting staff training, creating, and maintaining budgets and revenue projections, developing, and implementing policies and procedures, overseeing cash control protocols, and efficiently resolving guest complaints. Your pivotal role will contribute to the seamless functioning and success of our food and beverage operations, with a focus on creative menu creation, precise costing, and vigilant cost controls. Essential Duties and Responsibilities: Menu Planning and Pricing: Develop innovative and enticing menus for the casino bar, bar and grill, and banquet facilities. Analyze market trends, customer preferences, and competitor offerings to ensure competitive and appealing culinary selection. Implement pricing strategies that align with the overall business goals and maintain profitability. Guest Experience: Focus on delivering exceptional guest experiences by maintaining high standards of service, quality, and cleanliness. Regularly monitor customer feedback and implement improvements based on reviews and comments. Train and motivate staff to provide outstanding customer service and create a positive atmosphere for guests. Operational Management: Oversee the day-to-day operations of the casino bar, bar and grill, and banquet facilities. Monitor inventory levels, order supplies, and ensure efficient stock rotation to minimize waste. Collaborate with the kitchen and bar staff to maintain high food and beverage quality standards. Technology Integration: Stay informed about new and emerging technologies in the food and beverage industry. Implement and optimize technology solutions for ordering, inventory management, and staffing to enhance efficiency. Utilize point-of-sale (POS) systems and other relevant technology to streamline processes. Staffing: Recruit, train, and manage a skilled and motivated team of kitchen and service staff. Develop and implement staffing schedules that align with business demand. Conduct regular performance evaluations, provide feedback, and support professional development Supervisory Responsibilities: Back of house staff Front of house staff Culinary team Qualifications and Requirements: Gaming License Must be able to obtain and retain, through IRGC, a state of Iowa gaming license. Position Experience: Proven experience as a Food and Beverage Manager or similar role in a high-volume hospitality setting. In-depth knowledge of menu planning, pricing strategies, and industry trends. Strong leadership and organizational skills with the ability to multitask in a fast-paced environment. Excellent communication and interpersonal skills to interact effectively with guests, staff, and management. Familiarity with point-of-sale systems and proficiency in utilizing technology for operational enhancements. Understanding of health and safety regulations and ability to ensure compliance. Education: Bachelor's degree in hospitality management, Business Administration, or related field is preferred. Interpersonal Skills: Excellent internal and external guest service skills are required. High degree of EQ required. Proven and demonstrated organizational and leadership qualities. Must be able to work cohesively, as a team, with members of all levels of the organization including senior leadership-Suite members, and owners. Work Environment/Physical Demands: Office environment with long periods of sitting. Continuing use of standard business equipment. Travel to sites may be required. Wild Rose sites can be busy, bright and/or low-lighting settings, loud, labor intensive. It should be noted that smoking is allowed by guests at Iowa casinos, gaming floors may be smoky. Attendance Note: Wild Rose Casino & Hotels is in operation seven days a week, 365 days a year. Employees can be required to workdays, evenings, weekends, holidays, split shifts and overtime. Critical features of this job are described under the heading on the job description. Nothing in this job description restricts Wild Rose Casino & Resorts right to assign or reassign duties and responsibilities to this job at any time.
Reporting to the Assistant Manager, Hospitality Outlets, this position will assist the Assistant Manager & Manager, Hospitality in executing the departments' daily, weekly and monthly operating plan and provide coaching and support to front-line team members. As a Service leader in the Woodbine Hospitality Department, the Supervisor assists the Assistant Manager & Manager in overseeing the business and provides support to team Members to operate in a manner consistent with established departmental policies and procedures. The scope of responsibility will vary based on the outlet(s) and they will assist the Manager with implementing innovative programs, operational processes and procedures that reduce short- and long-term operating costs and increase sales and profitability. Key responsibilities include ensuring day to day operational excellence and support the team members to ensure we are delivering winning experiences to every guest and leading in a manner that's consistent with the company's values and beliefs. Responsibilities Collect and organize daily administrative duties and ensure that all daily administrative responsibilities are carried out and hold the Team Members accountable. Executing the daily staffing schedule and organizing the daily staffing work assignments Updating the time and attendance record sheet Escalate any employee issues such as work performance, attendance management, policy & procedure breaches, grievances, disciplinary outcomes, etc. of all team members to the Assistant Manager and Manager. Provide training, in the moment coaching and assist team members in all aspects of the operation (i.e. meal periods, peak periods) to ensure the Operation runs flawlessly. Participate and action Supervisory 30.60.90-day plans to help improve the overall service and culinary offerings within the Hospitality business. Recognize and monitor performance of team members on a daily, weekly & Monthly basis and provide weekly one on one team feedback on what's going well, and the areas of improvement needed. Work side by side all peak periods of the operations with all Team Members, to ensure the team is achieving the brand standards of excellence. Deliver high energy / detailed pre-shift meetings, work with the Manager on a weekly basis to plan & review the weekly shift meeting topics that have the highest impact on the business. Engage Guests throughout the shift to ensure that quality checks are being performed to gain feedback from all guests on the food and service experience. Perform inventory counts, maintain physical par stocks and productions based on business levels. Monitor and execute the preparation, production of food and beverage and the merchandising plans for Hospitality outlets. Take an active role with coaching of all food & Beverage within Hospitality to ensure that all products are executed 100% to the standards including recipe builds and merchandizing planograms. Qualifications Certificate/Diploma/Degree from recognized College/University in courses related to Hospitality/Business Management, Hotel/ Restaurant Management or a combination of related education and experience Smart Serve and Food Safety Handling certification required Minimum two (2) years supervisory experience related to corporate food & beverage structure and reporting in a restaurant dining room, lounge, bar or banquet hall environment May be required to obtain and maintain an A.G.C.O. License based on assigned outlet(s) Experience working in unionized environment is a strong asset Ability to lift up to 50 lbs Able to work overnight shifts
May 20, 2024
Full time
Reporting to the Assistant Manager, Hospitality Outlets, this position will assist the Assistant Manager & Manager, Hospitality in executing the departments' daily, weekly and monthly operating plan and provide coaching and support to front-line team members. As a Service leader in the Woodbine Hospitality Department, the Supervisor assists the Assistant Manager & Manager in overseeing the business and provides support to team Members to operate in a manner consistent with established departmental policies and procedures. The scope of responsibility will vary based on the outlet(s) and they will assist the Manager with implementing innovative programs, operational processes and procedures that reduce short- and long-term operating costs and increase sales and profitability. Key responsibilities include ensuring day to day operational excellence and support the team members to ensure we are delivering winning experiences to every guest and leading in a manner that's consistent with the company's values and beliefs. Responsibilities Collect and organize daily administrative duties and ensure that all daily administrative responsibilities are carried out and hold the Team Members accountable. Executing the daily staffing schedule and organizing the daily staffing work assignments Updating the time and attendance record sheet Escalate any employee issues such as work performance, attendance management, policy & procedure breaches, grievances, disciplinary outcomes, etc. of all team members to the Assistant Manager and Manager. Provide training, in the moment coaching and assist team members in all aspects of the operation (i.e. meal periods, peak periods) to ensure the Operation runs flawlessly. Participate and action Supervisory 30.60.90-day plans to help improve the overall service and culinary offerings within the Hospitality business. Recognize and monitor performance of team members on a daily, weekly & Monthly basis and provide weekly one on one team feedback on what's going well, and the areas of improvement needed. Work side by side all peak periods of the operations with all Team Members, to ensure the team is achieving the brand standards of excellence. Deliver high energy / detailed pre-shift meetings, work with the Manager on a weekly basis to plan & review the weekly shift meeting topics that have the highest impact on the business. Engage Guests throughout the shift to ensure that quality checks are being performed to gain feedback from all guests on the food and service experience. Perform inventory counts, maintain physical par stocks and productions based on business levels. Monitor and execute the preparation, production of food and beverage and the merchandising plans for Hospitality outlets. Take an active role with coaching of all food & Beverage within Hospitality to ensure that all products are executed 100% to the standards including recipe builds and merchandizing planograms. Qualifications Certificate/Diploma/Degree from recognized College/University in courses related to Hospitality/Business Management, Hotel/ Restaurant Management or a combination of related education and experience Smart Serve and Food Safety Handling certification required Minimum two (2) years supervisory experience related to corporate food & beverage structure and reporting in a restaurant dining room, lounge, bar or banquet hall environment May be required to obtain and maintain an A.G.C.O. License based on assigned outlet(s) Experience working in unionized environment is a strong asset Ability to lift up to 50 lbs Able to work overnight shifts
Job Description Event Services Manager Are you an experienced event planner who wants to take their skills to new heights? Join the Fairmont Austin and showcase your passion for world-class customer service on our Events Team! What is in it for you: Paid time off Medical, Dental and Vision Insurance, 401K Complimentary shift meal Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and Educational Assistance for further development Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 What you will be doing: Consistently offer professional, friendly and engaging service. Organize convention booking files from date of departure, and maintain accurate activities within files consistently. Obtain/confirm all event-related information (to include, but not limited to meeting specifications, audio visual, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc) with client, organize/distribute group resumes, conference agendas, event orders, floorplans, etc to all operating partners accurately, and in a timely manner. Drive function space optimization/maximization, to ensure best utilization of space for guest experience and financial performance of department. Yield sleeping room block and function space, ensuring optimization of financial return/performance. Forecast banquet food & beverage by group with target of 3% accuracy. Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable timeframes. Conduct pre-conference/event meetings with clients and pertinent departments to confirm all relevant details are communicated. Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay. Must be flexible to accommodate irregular and/or extended hours and work on weekends Conduct any/all site inspections as required. Able to handle inquiries. Attend necessary meetings within hotel that affect/are affected by the Catering, Conference Services &/or Events department. Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business. Play active role in local community through associations, memberships and involvement. Be an ambassador of the hotel within the local community. Additional responsibilities, as outlined by Director or Assistant Director.
May 20, 2024
Full time
Job Description Event Services Manager Are you an experienced event planner who wants to take their skills to new heights? Join the Fairmont Austin and showcase your passion for world-class customer service on our Events Team! What is in it for you: Paid time off Medical, Dental and Vision Insurance, 401K Complimentary shift meal Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and Educational Assistance for further development Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 What you will be doing: Consistently offer professional, friendly and engaging service. Organize convention booking files from date of departure, and maintain accurate activities within files consistently. Obtain/confirm all event-related information (to include, but not limited to meeting specifications, audio visual, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc) with client, organize/distribute group resumes, conference agendas, event orders, floorplans, etc to all operating partners accurately, and in a timely manner. Drive function space optimization/maximization, to ensure best utilization of space for guest experience and financial performance of department. Yield sleeping room block and function space, ensuring optimization of financial return/performance. Forecast banquet food & beverage by group with target of 3% accuracy. Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable timeframes. Conduct pre-conference/event meetings with clients and pertinent departments to confirm all relevant details are communicated. Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay. Must be flexible to accommodate irregular and/or extended hours and work on weekends Conduct any/all site inspections as required. Able to handle inquiries. Attend necessary meetings within hotel that affect/are affected by the Catering, Conference Services &/or Events department. Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business. Play active role in local community through associations, memberships and involvement. Be an ambassador of the hotel within the local community. Additional responsibilities, as outlined by Director or Assistant Director.
DoubleTree by Hilton Manchester Downtown
Manchester, New Hampshire
Overview BANQUET CAPTAIN - FULL TIME Are you ready to be part of an exceptional banquet team at the DoubleTree by Hilton Manchester Downtown? We're seeking a skilled Banquet Captain to help plan, oversee, and execute our events under the guidance of our Banquet Manager and Assistant Banquet Manager. Why Join Us? Competitive Pay: Earn $10 per hour plus gratuities, averaging around $40 per hour . Attention to Detail: At the DoubleTree, detail and finesse are everything. From deliciously plated food to exceptional room setups and service, it's all about the details. Exceptional Benefits: Enjoy a variety of full benefit plans, including 401k with a company match, outstanding travel benefits at hundreds of Hilton hotels worldwide, free parking, free meals during your shift, quarterly bonuses, and monthly employee celebration CARE Rallies. Weekly Pay : Get paid weekly for your hard work. Supportive Culture: Our team believes in the experience of both our guests and team members. We prioritize personal development, foster a culture of success, and understand that happy employees lead to happy guests. Requirements: Experience: Preference will be given to candidates with at least 3 years of banquet experience or related Food & Beverage experience. Don't miss this opportunity to join our growing team and be part of an exceptional culture at the DoubleTree by Hilton Manchester Downtown. Apply now and let's create unforgettable experiences together! Responsibilities Experience: Preference will be given to candidates with at least 3 years of banquet experience or related Food & Beverage experience. PI76df22c1-
May 18, 2024
Full time
Overview BANQUET CAPTAIN - FULL TIME Are you ready to be part of an exceptional banquet team at the DoubleTree by Hilton Manchester Downtown? We're seeking a skilled Banquet Captain to help plan, oversee, and execute our events under the guidance of our Banquet Manager and Assistant Banquet Manager. Why Join Us? Competitive Pay: Earn $10 per hour plus gratuities, averaging around $40 per hour . Attention to Detail: At the DoubleTree, detail and finesse are everything. From deliciously plated food to exceptional room setups and service, it's all about the details. Exceptional Benefits: Enjoy a variety of full benefit plans, including 401k with a company match, outstanding travel benefits at hundreds of Hilton hotels worldwide, free parking, free meals during your shift, quarterly bonuses, and monthly employee celebration CARE Rallies. Weekly Pay : Get paid weekly for your hard work. Supportive Culture: Our team believes in the experience of both our guests and team members. We prioritize personal development, foster a culture of success, and understand that happy employees lead to happy guests. Requirements: Experience: Preference will be given to candidates with at least 3 years of banquet experience or related Food & Beverage experience. Don't miss this opportunity to join our growing team and be part of an exceptional culture at the DoubleTree by Hilton Manchester Downtown. Apply now and let's create unforgettable experiences together! Responsibilities Experience: Preference will be given to candidates with at least 3 years of banquet experience or related Food & Beverage experience. PI76df22c1-
SUMMARY Takes food and beverage orders, pours beverages, serves food and beverages, busses tables, calculates, presents and processes checks while constantly providing exceptional service to all members, resort guests and co-workers. ESSENTIAL DUTIES AND RESPONSIBILITIES Greet guests, escort them to their seats and present them with menus and beverage lists. Create a warm and welcoming atmosphere for guests and employees. Answer questions about menu items and beverages including their ingredients, preparation, accompanying items and make recommendations. Inform customers of daily specials. Take orders from guests for food and/or beverage items. Check identification in order to ensure they meet minimum age requirements for consumption of alcoholic beverages. Enter orders and modifications into the POS system quickly, in the proper sequence and use appropriate abbreviations. Serve Food and/or Beverages to guests; prepare and serve specialty dishes at tables as required. Check with customers to ensure that they are enjoying their meal and experience and take action to correct any problems. Observes guests to respond to any additional needs. Maintain table appearance by pre-bussing, checking drink levels, removing clutter and presetting necessary utensils. Prepare and present checks. Remove dishes and glasses from the table or bar and empty them in an orderly fashion in the dishwashing area. Collect payments on checks by having checks signed by members or process a credit card. Provide continuous and timely service until the guests leave the premises and give them a warm farewell. Uphold the standards and expectations of food and service quality set forth by Pronghorn. Provides a favorable image of Pronghorn and the Food & Beverage Department at all times to promote its aims and objectives, and to foster and enhance public recognition and acceptance of all our areas of endeavors. Follows alcohol awareness procedures for preventing intoxication of guests and handling of an intoxicated guest. Helps in the physical set-up of dining rooms, social functions, events and tournaments. Perform daily, weekly and monthly side work duties set by F&B Assistant Manager. Attend scheduled training seminars and department meetings. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken. Maintains a favorable working relationship with all other company employees and purveyors to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity and efficiency and effectiveness. Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position. Uphold the standards and expectations of food quality and production set forth by Pronghorn. Assures that effective orientation and training are given to each new employee. Develops ongoing training programs. Able to effectively handle multiple tasks. Incorporates safe work practices in job performance. Regular and reliable attendance. Maintains a professional standard at Pronghorn including, but not limited to, appearance, interaction with members, associates, guests of the club, verbal discussions and written correspondence. Does not discuss work related issues with members and resort guests. Supports and adheres to the CORE Values (ie. "The T.R.I.P."), Service Fundamentals, and Guest Service Philosophy as defined by the Company. Maintains positive attitude and the flexibility to take on new and different tasks as assigned by the F&B Assistant Manager. QUALIFICATIONS Required To perform this job successfully, an individual must be able to perform each duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Able to pass a drug test and pre-employment criminal background check. Must be 21 years of age. Must be dressed neatly and well groomed in company approved uniform at all times. Must be able to operate P.O.S. computer, make change correctly and make credit card transactions accurately. Must be able to safely operate and drive beverage carts. Must be able to deliver plated food, clear tables and assist in banquet set up, which may require lifting up to 50 lbs. Must be able to calmly respond to angry guests and notify a manager. Must be able to read and write notes to hearing impaired guests. Stands, walks and sits during the entire shift. Must be able to pass server validation. Reaches, bends, stoops and wipes. Basic cooking principles; grilling items, composing plates and applying condiments. Must be able to verbalize menu items clearly to guests while taking their orders or responding to their requests. Must be able to hear well amongst loud background noise. Must be able to write or memorize orders. Must balance at the end of each shift. Must be able to effectively card all guests who appear under the age of 30 for alcohol purchases and under the age of 25 for tobacco purchases. SKILLS Required High School Diploma Preferred and/or 1-2 years of bartending and customer service experience CERTIFICATES, LICENSES, REGISTRATIONS Must maintain current Food Handler Card and OLCC Service Permit. TRAVEL REQUIRMENTS Local travel may be required in conjunction with Member/Guest events. WORKING CONDITIONS May include both inside or outside shifts. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
May 15, 2024
Full time
SUMMARY Takes food and beverage orders, pours beverages, serves food and beverages, busses tables, calculates, presents and processes checks while constantly providing exceptional service to all members, resort guests and co-workers. ESSENTIAL DUTIES AND RESPONSIBILITIES Greet guests, escort them to their seats and present them with menus and beverage lists. Create a warm and welcoming atmosphere for guests and employees. Answer questions about menu items and beverages including their ingredients, preparation, accompanying items and make recommendations. Inform customers of daily specials. Take orders from guests for food and/or beverage items. Check identification in order to ensure they meet minimum age requirements for consumption of alcoholic beverages. Enter orders and modifications into the POS system quickly, in the proper sequence and use appropriate abbreviations. Serve Food and/or Beverages to guests; prepare and serve specialty dishes at tables as required. Check with customers to ensure that they are enjoying their meal and experience and take action to correct any problems. Observes guests to respond to any additional needs. Maintain table appearance by pre-bussing, checking drink levels, removing clutter and presetting necessary utensils. Prepare and present checks. Remove dishes and glasses from the table or bar and empty them in an orderly fashion in the dishwashing area. Collect payments on checks by having checks signed by members or process a credit card. Provide continuous and timely service until the guests leave the premises and give them a warm farewell. Uphold the standards and expectations of food and service quality set forth by Pronghorn. Provides a favorable image of Pronghorn and the Food & Beverage Department at all times to promote its aims and objectives, and to foster and enhance public recognition and acceptance of all our areas of endeavors. Follows alcohol awareness procedures for preventing intoxication of guests and handling of an intoxicated guest. Helps in the physical set-up of dining rooms, social functions, events and tournaments. Perform daily, weekly and monthly side work duties set by F&B Assistant Manager. Attend scheduled training seminars and department meetings. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken. Maintains a favorable working relationship with all other company employees and purveyors to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity and efficiency and effectiveness. Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position. Uphold the standards and expectations of food quality and production set forth by Pronghorn. Assures that effective orientation and training are given to each new employee. Develops ongoing training programs. Able to effectively handle multiple tasks. Incorporates safe work practices in job performance. Regular and reliable attendance. Maintains a professional standard at Pronghorn including, but not limited to, appearance, interaction with members, associates, guests of the club, verbal discussions and written correspondence. Does not discuss work related issues with members and resort guests. Supports and adheres to the CORE Values (ie. "The T.R.I.P."), Service Fundamentals, and Guest Service Philosophy as defined by the Company. Maintains positive attitude and the flexibility to take on new and different tasks as assigned by the F&B Assistant Manager. QUALIFICATIONS Required To perform this job successfully, an individual must be able to perform each duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Able to pass a drug test and pre-employment criminal background check. Must be 21 years of age. Must be dressed neatly and well groomed in company approved uniform at all times. Must be able to operate P.O.S. computer, make change correctly and make credit card transactions accurately. Must be able to safely operate and drive beverage carts. Must be able to deliver plated food, clear tables and assist in banquet set up, which may require lifting up to 50 lbs. Must be able to calmly respond to angry guests and notify a manager. Must be able to read and write notes to hearing impaired guests. Stands, walks and sits during the entire shift. Must be able to pass server validation. Reaches, bends, stoops and wipes. Basic cooking principles; grilling items, composing plates and applying condiments. Must be able to verbalize menu items clearly to guests while taking their orders or responding to their requests. Must be able to hear well amongst loud background noise. Must be able to write or memorize orders. Must balance at the end of each shift. Must be able to effectively card all guests who appear under the age of 30 for alcohol purchases and under the age of 25 for tobacco purchases. SKILLS Required High School Diploma Preferred and/or 1-2 years of bartending and customer service experience CERTIFICATES, LICENSES, REGISTRATIONS Must maintain current Food Handler Card and OLCC Service Permit. TRAVEL REQUIRMENTS Local travel may be required in conjunction with Member/Guest events. WORKING CONDITIONS May include both inside or outside shifts. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.