YOUR NEXT OPPORTUNITY IS NOW BOARDING: Join OTG as the Commercial Kitchen Equipment Service Technician now at Newark Liberty International Airport and drive a new type of hospitality. Explore career opportunities in a unique hospitality environment with some of the industry's best compensation and benefits, including PTO, Healthcare, and a competitive 401k match. WHAT IS OTG? OTG has revolutionized the hospitality industry by pushing the boundaries of excellence. With more than 300 in-terminal dining and retail locations across 11 airports, OTG and its 5,000+ Crewmembers serve millions of travelers each year. WHY OTG? By joining our team, you'll discover endless opportunities to explore, learn and realize your greatest potential in some of the most exciting hospitality environments around. Our people drive our experiences, so we offer our crewmembers some of the best compensation and benefits in the industry. We transform airport experiences. You drive it. ROLE AND RESPONSIBILITIES Position Summary: An OTG Commercial Kitchen Service Technician at Newark Liberty International Airport troubleshoots and fixes restaurant equipment. In this career, you repair a kitchen appliance and perform regular maintenance. Responsibilities include communicating with other food industry professionals and making sure cooking appliances work properly. Other duties include monitoring truck stock and ensuring necessary supplies make it from the warehouse to the kitchen. A Commercial Kitchen Service Technician will also keep a log of repairs and services needed, installs new kitchen equipment, maintains a neat and orderly workstation, and provides excellent customer service for restaurant professionals. Responsibilities: Install new commercial kitchen equipment to include dishwashers, conveyers, ovens, stoves, kettles, fryers, steamers, and ice machines. Diagnose commercial cooking equipment performance through observation, testing, and setup. Disassemble and re-assemble equipment to perform trouble shooting, preventive maintenance, and repair Operate hand tools, power tools, gauges, and measuring equipment to perform service of unit. Lift, carry, pull, and push components and/or equipment to test, setup, or maintain equipment. Give and take written and verbal instructions. Complete documents to verify work performed. Work flexible hours as required. QUALIFICATIONS AND REQUIREMENTS High school or equivalent Burn and fire watch certificates a Plus Knowledge and experience with plumbing, electrical and copper work as it pertains to the new installation Diagnostic ability as demonstrated through a minimum of 2 years' experience and/or training in commercial cooking equipment such as fryers, grills Ability to competently use a variety of meters, measuring instruments, torches, and hand tools. Ability to effectively communicate with the customer. Ability to work independently, under pressure, and without close supervision; willing and able to consistently work the schedule required by job demands. Ability to exert up to 100 pounds of force (pulling, pushing, lifting, carrying, etc.) regularly and up to 50 pounds of force frequently. Ability to stoop, kneel, crouch, crawl, reach, stand, walk, twist, grasp to perform essential job functions. Ability to tolerate environmental conditions consisting of extreme heat, cold, noise, vibration, fumes, dust, and poor ventilation. Pay range: $25.00 - $35.00 per hour OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law.
May 15, 2024
Full time
YOUR NEXT OPPORTUNITY IS NOW BOARDING: Join OTG as the Commercial Kitchen Equipment Service Technician now at Newark Liberty International Airport and drive a new type of hospitality. Explore career opportunities in a unique hospitality environment with some of the industry's best compensation and benefits, including PTO, Healthcare, and a competitive 401k match. WHAT IS OTG? OTG has revolutionized the hospitality industry by pushing the boundaries of excellence. With more than 300 in-terminal dining and retail locations across 11 airports, OTG and its 5,000+ Crewmembers serve millions of travelers each year. WHY OTG? By joining our team, you'll discover endless opportunities to explore, learn and realize your greatest potential in some of the most exciting hospitality environments around. Our people drive our experiences, so we offer our crewmembers some of the best compensation and benefits in the industry. We transform airport experiences. You drive it. ROLE AND RESPONSIBILITIES Position Summary: An OTG Commercial Kitchen Service Technician at Newark Liberty International Airport troubleshoots and fixes restaurant equipment. In this career, you repair a kitchen appliance and perform regular maintenance. Responsibilities include communicating with other food industry professionals and making sure cooking appliances work properly. Other duties include monitoring truck stock and ensuring necessary supplies make it from the warehouse to the kitchen. A Commercial Kitchen Service Technician will also keep a log of repairs and services needed, installs new kitchen equipment, maintains a neat and orderly workstation, and provides excellent customer service for restaurant professionals. Responsibilities: Install new commercial kitchen equipment to include dishwashers, conveyers, ovens, stoves, kettles, fryers, steamers, and ice machines. Diagnose commercial cooking equipment performance through observation, testing, and setup. Disassemble and re-assemble equipment to perform trouble shooting, preventive maintenance, and repair Operate hand tools, power tools, gauges, and measuring equipment to perform service of unit. Lift, carry, pull, and push components and/or equipment to test, setup, or maintain equipment. Give and take written and verbal instructions. Complete documents to verify work performed. Work flexible hours as required. QUALIFICATIONS AND REQUIREMENTS High school or equivalent Burn and fire watch certificates a Plus Knowledge and experience with plumbing, electrical and copper work as it pertains to the new installation Diagnostic ability as demonstrated through a minimum of 2 years' experience and/or training in commercial cooking equipment such as fryers, grills Ability to competently use a variety of meters, measuring instruments, torches, and hand tools. Ability to effectively communicate with the customer. Ability to work independently, under pressure, and without close supervision; willing and able to consistently work the schedule required by job demands. Ability to exert up to 100 pounds of force (pulling, pushing, lifting, carrying, etc.) regularly and up to 50 pounds of force frequently. Ability to stoop, kneel, crouch, crawl, reach, stand, walk, twist, grasp to perform essential job functions. Ability to tolerate environmental conditions consisting of extreme heat, cold, noise, vibration, fumes, dust, and poor ventilation. Pay range: $25.00 - $35.00 per hour OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law.
University of Pittsburgh Medical Center
Jamestown, New York
Are you someone who enjoys helping others? Possibly interested in creating a career in the hospital setting but not sure where to start? This is the perfect position for you! UPMC Chautauqua is seeking a full-time Patient & Family Concierge, Sr to join us full-time on our Critical Care Unit. This position offers 3/12 hour shifts weekly to include every other weekend and rotating holidays. As a Patient and Family Concierge you will work alongside our Patient Care Technicians and Professional Staff Nurses to help create a better experience for both patient and family members entering and exiting the hospital. A Patient and Family Concierge will be assigned both bedside, stocking, and administrative tasks. UPMC takes pride in advancing its employees through our Career Ladders. This position has room for advancement within the department. We encourage you to apply and become a part of UPMC Chautauqua! Responsibilities: Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge, order unit supplies (office supplies, etc.), MD consults. Administrative Support: Completes department administrative functions. Coordinates patient tests and procedures, scheduling patient transports, and completing errands. Responds to telephone calls, providing courteous service to all internal and external callers. Orders and maintains CyraCom equipment. Prints report sheets. Assign Responder 5 and phones. Build and maintains patient charts. Files papers to patient chart. Manages auto-print reports, including OR schedule. Updates Bedboards per unit standards and communicates changes to appropriate staff as needed. Enters and communicates physician orders timely and accurately. Places work order or otherwise contacts Biotronics for malfunctioning equipment. Prints chart copy upon request. Completes patient admissions, discharges, and transfers through electronic health record. Orders parking passes and cashier functions on demand. Requests transport in teletracking, prints ticket to ride. Records transportation data. Checks crash carts including fire equipment and defibrillators as appropriate. Distributes patient and unit mail. Performs unit audits as directed. Initiates quiet time or monitors noise levels. General: Answers unit phones and transfers to appropriate staff Responds to call lights under Nursing Assistant/PCT direction Interacts and socializes with patients and assesses patient needs Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of care Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed Depending upon unit, may maintain resources like pamphlets, department contacts, etc. Depending upon unit, may complete DOH POC audits, hand hygiene audits, TJC environment tracers, and updating both patient & non-patient facing department bulletin boards.Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers.? Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Access to medications is limited to the distribution of the medication to the nurse.Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don?t Direct, Own Your Zone) when performing all job responsibilities. Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. Qualifications: Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED.6 months of experience as a Patient & Family Concierge or equivalent Demonstrated competency in all responsibilities of Patient & Family Concierge role. Internal promotions to this level are based on the discretion of the business units assessment of employee performance. Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges Ability to follow written and verbal instructions Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran
May 13, 2024
Full time
Are you someone who enjoys helping others? Possibly interested in creating a career in the hospital setting but not sure where to start? This is the perfect position for you! UPMC Chautauqua is seeking a full-time Patient & Family Concierge, Sr to join us full-time on our Critical Care Unit. This position offers 3/12 hour shifts weekly to include every other weekend and rotating holidays. As a Patient and Family Concierge you will work alongside our Patient Care Technicians and Professional Staff Nurses to help create a better experience for both patient and family members entering and exiting the hospital. A Patient and Family Concierge will be assigned both bedside, stocking, and administrative tasks. UPMC takes pride in advancing its employees through our Career Ladders. This position has room for advancement within the department. We encourage you to apply and become a part of UPMC Chautauqua! Responsibilities: Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge, order unit supplies (office supplies, etc.), MD consults. Administrative Support: Completes department administrative functions. Coordinates patient tests and procedures, scheduling patient transports, and completing errands. Responds to telephone calls, providing courteous service to all internal and external callers. Orders and maintains CyraCom equipment. Prints report sheets. Assign Responder 5 and phones. Build and maintains patient charts. Files papers to patient chart. Manages auto-print reports, including OR schedule. Updates Bedboards per unit standards and communicates changes to appropriate staff as needed. Enters and communicates physician orders timely and accurately. Places work order or otherwise contacts Biotronics for malfunctioning equipment. Prints chart copy upon request. Completes patient admissions, discharges, and transfers through electronic health record. Orders parking passes and cashier functions on demand. Requests transport in teletracking, prints ticket to ride. Records transportation data. Checks crash carts including fire equipment and defibrillators as appropriate. Distributes patient and unit mail. Performs unit audits as directed. Initiates quiet time or monitors noise levels. General: Answers unit phones and transfers to appropriate staff Responds to call lights under Nursing Assistant/PCT direction Interacts and socializes with patients and assesses patient needs Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of care Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed Depending upon unit, may maintain resources like pamphlets, department contacts, etc. Depending upon unit, may complete DOH POC audits, hand hygiene audits, TJC environment tracers, and updating both patient & non-patient facing department bulletin boards.Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers.? Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Access to medications is limited to the distribution of the medication to the nurse.Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don?t Direct, Own Your Zone) when performing all job responsibilities. Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. Qualifications: Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED.6 months of experience as a Patient & Family Concierge or equivalent Demonstrated competency in all responsibilities of Patient & Family Concierge role. Internal promotions to this level are based on the discretion of the business units assessment of employee performance. Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges Ability to follow written and verbal instructions Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran
Are you someone who enjoys helping others? Possibly interested in creating a career in the hospital setting but not sure where to start? This is the perfect position for you! UPMC Chautauqua is seeking a full-time Patient & Family Concierge, Sr to join us full-time on our Critical Care Unit. This position offers 3/12 hour shifts weekly to include every other weekend and rotating holidays. As a Patient and Family Concierge you will work alongside our Patient Care Technicians and Professional Staff Nurses to help create a better experience for both patient and family members entering and exiting the hospital. A Patient and Family Concierge will be assigned both bedside, stocking, and administrative tasks. UPMC takes pride in advancing its employees through our Career Ladders. This position has room for advancement within the department. We encourage you to apply and become a part of UPMC Chautauqua! Responsibilities: + Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. + Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. + Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. + Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. + Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge, order unit supplies (office supplies, etc.), MD consults. + Administrative Support: Completes department administrative functions. Coordinates patient tests and procedures, scheduling patient transports, and completing errands. Responds to telephone calls, providing courteous service to all internal and external callers. Orders and maintains CyraCom equipment. Prints report sheets. Assign Responder 5 and phones. Build and maintains patient charts. Files papers to patient chart. Manages auto-print reports, including OR schedule. Updates Bedboards per unit standards and communicates changes to appropriate staff as needed. Enters and communicates physician orders timely and accurately. Places work order or otherwise contacts Biotronics for malfunctioning equipment. Prints chart copy upon request. Completes patient admissions, discharges, and transfers through electronic health record. Orders parking passes and cashier functions on demand. Requests transport in teletracking, prints ticket to ride. Records transportation data. Checks crash carts including fire equipment and defibrillators as appropriate. Distributes patient and unit mail. Performs unit audits as directed. Initiates quiet time or monitors noise levels. + General: Answers unit phones and transfers to appropriate staff Responds to call lights under Nursing Assistant/PCT direction Interacts and socializes with patients and assesses patient needs Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of care Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed Depending upon unit, may maintain resources like pamphlets, department contacts, etc. Depending upon unit, may complete DOH POC audits, hand hygiene audits, TJC environment tracers, and updating both patient & non-patient facing department bulletin boards.Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers.? Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Access to medications is limited to the distribution of the medication to the nurse.Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don?t Direct, Own Your Zone) when performing all job responsibilities. Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED.6 months of experience as a Patient & Family Concierge or equivalent Demonstrated competency in all responsibilities of Patient & Family Concierge role. Internal promotions to this level are based on the discretion of the business units assessment of employee performance. Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges Ability to follow written and verbal instructions Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran
May 13, 2024
Full time
Are you someone who enjoys helping others? Possibly interested in creating a career in the hospital setting but not sure where to start? This is the perfect position for you! UPMC Chautauqua is seeking a full-time Patient & Family Concierge, Sr to join us full-time on our Critical Care Unit. This position offers 3/12 hour shifts weekly to include every other weekend and rotating holidays. As a Patient and Family Concierge you will work alongside our Patient Care Technicians and Professional Staff Nurses to help create a better experience for both patient and family members entering and exiting the hospital. A Patient and Family Concierge will be assigned both bedside, stocking, and administrative tasks. UPMC takes pride in advancing its employees through our Career Ladders. This position has room for advancement within the department. We encourage you to apply and become a part of UPMC Chautauqua! Responsibilities: + Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. + Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. + Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. + Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. + Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge, order unit supplies (office supplies, etc.), MD consults. + Administrative Support: Completes department administrative functions. Coordinates patient tests and procedures, scheduling patient transports, and completing errands. Responds to telephone calls, providing courteous service to all internal and external callers. Orders and maintains CyraCom equipment. Prints report sheets. Assign Responder 5 and phones. Build and maintains patient charts. Files papers to patient chart. Manages auto-print reports, including OR schedule. Updates Bedboards per unit standards and communicates changes to appropriate staff as needed. Enters and communicates physician orders timely and accurately. Places work order or otherwise contacts Biotronics for malfunctioning equipment. Prints chart copy upon request. Completes patient admissions, discharges, and transfers through electronic health record. Orders parking passes and cashier functions on demand. Requests transport in teletracking, prints ticket to ride. Records transportation data. Checks crash carts including fire equipment and defibrillators as appropriate. Distributes patient and unit mail. Performs unit audits as directed. Initiates quiet time or monitors noise levels. + General: Answers unit phones and transfers to appropriate staff Responds to call lights under Nursing Assistant/PCT direction Interacts and socializes with patients and assesses patient needs Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of care Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed Depending upon unit, may maintain resources like pamphlets, department contacts, etc. Depending upon unit, may complete DOH POC audits, hand hygiene audits, TJC environment tracers, and updating both patient & non-patient facing department bulletin boards.Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers.? Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Access to medications is limited to the distribution of the medication to the nurse.Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don?t Direct, Own Your Zone) when performing all job responsibilities. Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED.6 months of experience as a Patient & Family Concierge or equivalent Demonstrated competency in all responsibilities of Patient & Family Concierge role. Internal promotions to this level are based on the discretion of the business units assessment of employee performance. Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges Ability to follow written and verbal instructions Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran
Are you someone who enjoys helping others and interested in starting a career in the hospital setting? As a Patient & Family Concierge, you will work alongside our Patient Care Technicians and Professional Staff Nurses to help create a better experience for both patients and family members entering and exiting the hospital. The Patient & Family Concierge will be assigned both bedside, stocking, and administrative tasks. UPMC Children's Hospital is currently seeking a Full-Time Patient & Family Concierge (PFC) for our Neonatal Intensive Care Unit. Rotating shifts, weekend shifts, and rotating holiday shifts will be required. _The final candidate will be placed in the appropriate title and pay rate based on experience and education. The starting rate of pay for a PFC is $17.38/hr._ The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the PFC is to create and deliver a top-notch experience for patients, visitors, and colleagues. The PFC will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the PFC may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the PFC will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: + Destination Coordination: + Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. + Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. + Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. + Issues courtesy parking discounts and free passes when appropriate. + Issues patient scooters to patients and visitors as needed. + Assists with parking cashier functions and validates patient parking. + Establishes tracking of patient belongings upon admission. + Environmental Services: + Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. + Replenishes supplies as needed. + Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. + Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. + Dietary Services: + Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. + Maintains food safety and quality by applying HACCP principles throughout service. + Adheres to department procedures regarding the operation of all food service equipment. + Performs sanitation in accordance with departmental procedures and health department guidelines. + Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. + Delivers other nourishments to patients upon request. + Follows all safety and sanitation regulations. + Transportation Services: + Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. + Performs inspections and disinfecting procedures on transportation equipment utilized by the department. + Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. + Reports the status of transportation activities and abnormal activities to a supervisor. + Enters requests for equipment repairs into the online portal as maintenance issues are identified. + Inspects and disinfects transportation equipment. + Supply & Equipment Management: + Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. + Organizes supply room. + Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. + Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. + Maintains refrigerator and temperature logs and checks all expiration dates on supplies. + Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. + Monitors supply inventory and expiration date in collaboration with supply chain management. + Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge. + General: + Answers unit phones and transfers to appropriate staff. + Responds to call lights under Nursing Assistant/PCT direction. + Interacts and socializes with patients and assesses patient needs. + Rounds hourly to ensure all areas of responsibility are met satisfactorily. + Prints and distributes daily plans of care. + Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed. + Depending upon unit, may maintain resources like pamphlets, department contacts, etc. + Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. + Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. + Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. + Access to medications is limited to the distribution of the medication to the nurse. + Performs in accordance with all other system-wide competencies/behaviors. + Performs other duties as assigned. + Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. + High School diploma + OR active High School/GED program enrollment + OR one year of previous job experience required in lieu of HS Diploma/GED. + Previous experience in health care or customer service is a plus, but not required. + Ability to follow written and verbal instructions. Licensure, Certifications, and Clearances: + Act 31 Child Abuse Reporting with renewal + Act 33 with renewal + Act 34 with renewal + Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran
May 11, 2024
Full time
Are you someone who enjoys helping others and interested in starting a career in the hospital setting? As a Patient & Family Concierge, you will work alongside our Patient Care Technicians and Professional Staff Nurses to help create a better experience for both patients and family members entering and exiting the hospital. The Patient & Family Concierge will be assigned both bedside, stocking, and administrative tasks. UPMC Children's Hospital is currently seeking a Full-Time Patient & Family Concierge (PFC) for our Neonatal Intensive Care Unit. Rotating shifts, weekend shifts, and rotating holiday shifts will be required. _The final candidate will be placed in the appropriate title and pay rate based on experience and education. The starting rate of pay for a PFC is $17.38/hr._ The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the PFC is to create and deliver a top-notch experience for patients, visitors, and colleagues. The PFC will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the PFC may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the PFC will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: + Destination Coordination: + Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. + Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. + Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. + Issues courtesy parking discounts and free passes when appropriate. + Issues patient scooters to patients and visitors as needed. + Assists with parking cashier functions and validates patient parking. + Establishes tracking of patient belongings upon admission. + Environmental Services: + Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. + Replenishes supplies as needed. + Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. + Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. + Dietary Services: + Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. + Maintains food safety and quality by applying HACCP principles throughout service. + Adheres to department procedures regarding the operation of all food service equipment. + Performs sanitation in accordance with departmental procedures and health department guidelines. + Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. + Delivers other nourishments to patients upon request. + Follows all safety and sanitation regulations. + Transportation Services: + Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. + Performs inspections and disinfecting procedures on transportation equipment utilized by the department. + Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. + Reports the status of transportation activities and abnormal activities to a supervisor. + Enters requests for equipment repairs into the online portal as maintenance issues are identified. + Inspects and disinfects transportation equipment. + Supply & Equipment Management: + Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. + Organizes supply room. + Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. + Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. + Maintains refrigerator and temperature logs and checks all expiration dates on supplies. + Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. + Monitors supply inventory and expiration date in collaboration with supply chain management. + Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge. + General: + Answers unit phones and transfers to appropriate staff. + Responds to call lights under Nursing Assistant/PCT direction. + Interacts and socializes with patients and assesses patient needs. + Rounds hourly to ensure all areas of responsibility are met satisfactorily. + Prints and distributes daily plans of care. + Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed. + Depending upon unit, may maintain resources like pamphlets, department contacts, etc. + Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. + Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. + Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. + Access to medications is limited to the distribution of the medication to the nurse. + Performs in accordance with all other system-wide competencies/behaviors. + Performs other duties as assigned. + Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. + High School diploma + OR active High School/GED program enrollment + OR one year of previous job experience required in lieu of HS Diploma/GED. + Previous experience in health care or customer service is a plus, but not required. + Ability to follow written and verbal instructions. Licensure, Certifications, and Clearances: + Act 31 Child Abuse Reporting with renewal + Act 33 with renewal + Act 34 with renewal + Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran
University of Pittsburgh Medical Center
Pittsburgh, Pennsylvania
Are you someone who enjoys helping others and interested in starting a career in the hospital setting? As a Patient & Family Concierge, you will work alongside our Patient Care Technicians and Professional Staff Nurses to help create a better experience for both patients and family members entering and exiting the hospital. The Patient & Family Concierge will be assigned both bedside, stocking, and administrative tasks. UPMC Children's Hospital is currently seeking a Full-Time Patient & Family Concierge (PFC) for our Neonatal Intensive Care Unit. Rotating shifts, weekend shifts, and rotating holiday shifts will be required. The final candidate will be placed in the appropriate title and pay rate based on experience and education. The starting rate of pay for a PFC is $17.38/hr. The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the PFC is to create and deliver a top-notch experience for patients, visitors, and colleagues. The PFC will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the PFC may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the PFC will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge. General: Answers unit phones and transfers to appropriate staff. Responds to call lights under Nursing Assistant/PCT direction. Interacts and socializes with patients and assesses patient needs. Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of care. Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed. Depending upon unit, may maintain resources like pamphlets, department contacts, etc. Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. Access to medications is limited to the distribution of the medication to the nurse. Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. Qualifications: Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED. Previous experience in health care or customer service is a plus, but not required. Ability to follow written and verbal instructions. Licensure, Certifications, and Clearances: Act 31 Child Abuse Reporting with renewal Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran
May 11, 2024
Full time
Are you someone who enjoys helping others and interested in starting a career in the hospital setting? As a Patient & Family Concierge, you will work alongside our Patient Care Technicians and Professional Staff Nurses to help create a better experience for both patients and family members entering and exiting the hospital. The Patient & Family Concierge will be assigned both bedside, stocking, and administrative tasks. UPMC Children's Hospital is currently seeking a Full-Time Patient & Family Concierge (PFC) for our Neonatal Intensive Care Unit. Rotating shifts, weekend shifts, and rotating holiday shifts will be required. The final candidate will be placed in the appropriate title and pay rate based on experience and education. The starting rate of pay for a PFC is $17.38/hr. The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the PFC is to create and deliver a top-notch experience for patients, visitors, and colleagues. The PFC will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the PFC may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the PFC will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge. General: Answers unit phones and transfers to appropriate staff. Responds to call lights under Nursing Assistant/PCT direction. Interacts and socializes with patients and assesses patient needs. Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of care. Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed. Depending upon unit, may maintain resources like pamphlets, department contacts, etc. Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. Access to medications is limited to the distribution of the medication to the nurse. Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. Qualifications: Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED. Previous experience in health care or customer service is a plus, but not required. Ability to follow written and verbal instructions. Licensure, Certifications, and Clearances: Act 31 Child Abuse Reporting with renewal Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran