HRI Hospitality
Homewood Suites by Hilton New Orleans French Quarter, 317 N Rampart St, New Orleans, LA, USA
JOB SUMMARY
The Chief Engineer is responsible for the preventive and corrective maintenance of the entire hotel property, interior and exterior, and the development, execution, and follow-through of the hotel work order system. This individual manages and oversees the engineering department in accordance with standards and guidelines established by the hotel.
JOB DUTIES
Ensure all required repairs and maintenance are performed on all hotel equipment and assets as scheduled or requested by guests, housekeeping, and/or management. Duties can include HVAC, plumbing, electrical repairs, and furniture replacement and/or repair, etc.
Perform preventive maintenance on hotel equipment and assets per set schedule.
Perform daily walk-throughs, and record all meter readings and boiler temperature. Manage Building Automate Systems.
Create and maintain effective work orders and other paperwork systems. Provide written details of work performed on Work Order forms and other documents.
Hire, train, supervise, and coach engineering staff. Manage labor costs in accordance with company guidance and budgets.
Schedule department shifts, taking into consideration expected guest arrivals and departures, occupancy levels, guest service needs and budgetary guidelines.
Coordinate with the General Manager the maintenance and facilitation of effective training programs.
Ensure that engineering staff are properly uniformed and are following all hotel procedures.
Ensure that all operations of engineering equipment and procedures are understood and performed safely in accordance with company guidelines and government regulations.
Record all maintenance request work performed in the log program and return requests to the proper location.
Assemble weekly and periodic Summary Maintenance Reports; identify and track trends to anticipate future work projects and costs.
Proactively provide feedback to management on specific maintenance and repair needs.
Administer safety training programs. Facilitate all emergency response training and safety training for hotel employees.
Maintain up-to-date knowledge of the hotel’s emergency procedures and the location of all emergency shut-offs. Assist hotel guests as necessary in the event of an emergency.
Budget, plan, schedule, coordinate, and supervise Capital Expenditure projects.
Support environmental commitments by having the knowledge, skills, and values to be a leader in the global goal of “greening” the hospitality industry.
Conduct daily, weekly, and monthly inspections for potential safety hazards.
Educate all staff on health and safety procedures and policies.
MINIMUM REQUIREMENTS
High school graduate or equivalent.
Thorough knowledge and understanding of general repairs and maintenance.
Proven track record working with information technology systems.
Experience with fire and life safety systems.
1st Class Boilers
HVAC Certification
Working knowledge of electrical, plumbing, HVAC, and refrigeration, including:
Air conditioning and heating
Plumbing codes
Electrical codes
National/local fire codes
Mechanical codes
Blueprints and plumbing schematics
Supervisory experience.
Excellent interpersonal communication skills, written and verbal. Will be interfacing with guests and associates to provide efficient and effective results. Maintains a close working relationship with employees and department heads from all areas of hotel operations.
Scheduling flexibility to work long hours as needed to ensure the smooth operation of the engineering department. This position is on-call 24 hours a day.
Ability to communicate and make sound judgment calls when evaluating issues and situations in order to expedite the resolution of said issues.
Employees must fulfill their performance standards for this position and comply with company policies, rules, and procedures of the hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. The job description and duties of this position are subject to change, modification, and addition as deemed necessary by the hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities, and assignments requested by supervisors, managers, or other hotel/company officials.
HRI Hospitality is an EEO and welcomes you M/F/D/V
Apr 29, 2024
Full time
JOB SUMMARY
The Chief Engineer is responsible for the preventive and corrective maintenance of the entire hotel property, interior and exterior, and the development, execution, and follow-through of the hotel work order system. This individual manages and oversees the engineering department in accordance with standards and guidelines established by the hotel.
JOB DUTIES
Ensure all required repairs and maintenance are performed on all hotel equipment and assets as scheduled or requested by guests, housekeeping, and/or management. Duties can include HVAC, plumbing, electrical repairs, and furniture replacement and/or repair, etc.
Perform preventive maintenance on hotel equipment and assets per set schedule.
Perform daily walk-throughs, and record all meter readings and boiler temperature. Manage Building Automate Systems.
Create and maintain effective work orders and other paperwork systems. Provide written details of work performed on Work Order forms and other documents.
Hire, train, supervise, and coach engineering staff. Manage labor costs in accordance with company guidance and budgets.
Schedule department shifts, taking into consideration expected guest arrivals and departures, occupancy levels, guest service needs and budgetary guidelines.
Coordinate with the General Manager the maintenance and facilitation of effective training programs.
Ensure that engineering staff are properly uniformed and are following all hotel procedures.
Ensure that all operations of engineering equipment and procedures are understood and performed safely in accordance with company guidelines and government regulations.
Record all maintenance request work performed in the log program and return requests to the proper location.
Assemble weekly and periodic Summary Maintenance Reports; identify and track trends to anticipate future work projects and costs.
Proactively provide feedback to management on specific maintenance and repair needs.
Administer safety training programs. Facilitate all emergency response training and safety training for hotel employees.
Maintain up-to-date knowledge of the hotel’s emergency procedures and the location of all emergency shut-offs. Assist hotel guests as necessary in the event of an emergency.
Budget, plan, schedule, coordinate, and supervise Capital Expenditure projects.
Support environmental commitments by having the knowledge, skills, and values to be a leader in the global goal of “greening” the hospitality industry.
Conduct daily, weekly, and monthly inspections for potential safety hazards.
Educate all staff on health and safety procedures and policies.
MINIMUM REQUIREMENTS
High school graduate or equivalent.
Thorough knowledge and understanding of general repairs and maintenance.
Proven track record working with information technology systems.
Experience with fire and life safety systems.
1st Class Boilers
HVAC Certification
Working knowledge of electrical, plumbing, HVAC, and refrigeration, including:
Air conditioning and heating
Plumbing codes
Electrical codes
National/local fire codes
Mechanical codes
Blueprints and plumbing schematics
Supervisory experience.
Excellent interpersonal communication skills, written and verbal. Will be interfacing with guests and associates to provide efficient and effective results. Maintains a close working relationship with employees and department heads from all areas of hotel operations.
Scheduling flexibility to work long hours as needed to ensure the smooth operation of the engineering department. This position is on-call 24 hours a day.
Ability to communicate and make sound judgment calls when evaluating issues and situations in order to expedite the resolution of said issues.
Employees must fulfill their performance standards for this position and comply with company policies, rules, and procedures of the hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. The job description and duties of this position are subject to change, modification, and addition as deemed necessary by the hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities, and assignments requested by supervisors, managers, or other hotel/company officials.
HRI Hospitality is an EEO and welcomes you M/F/D/V
HRI Hospitality
104 Market St, Shreveport, LA, USA
The Hilton Shreveport is hiring an Assistant Chief Engineer because their engineering team is growing!
We offer many benefits for full-time employees such as medical, dental, life insurance, 401K, paid time off, discounted hotel stays, and more.
JOB DESCRIPTION
Job Title: Assistant Chief Engineer (Working Engineer)
Job Type: Full-Time
Department: Engineering/Maintenance
Supervision Exercised: Engineers
Supervision Received : Chief Engineer
Availability: Evening Shifts, Weekends
JOB SUMMARY
The Assistant Chief Engineer is responsible for direct supervision of all engineering and maintenance personnel, as well as assisting in maintaining the general condition of the property, concerning all aspects of electrical, plumbing, mechanical, and painting work, and even repairing mechanical equipment. Assigns and assists in completing work orders from all departments on a timely basis. Assigns, supervises, and assists in preventive maintenance for all building equipment and guest rooms. May be involved in the coordination of renovation projects and development of emergency programs.
JOB DUTIES
Working Knowledge of:
Air Conditioning and Heating
Boiler Systems
Plumbing Codes
Electrical Codes
National/Local Fire Codes/Mechanical Codes
Swimming Pool Maintenance
Blueprints and Plumbing Schematics
Power and hand tools, meters, etc., as they relate to the technical trades.
Review, prioritize, and issue daily assignments to Engineering and Maintenance staff.
Order and organize tools and equipment to perform daily assignments.
Maintain timeliness and work schedule following a preventive maintenance program.
Check work orders and night reports for any problems and resolve them in a timely manner.
Schedule work in advance with repairs and maintenance in guest rooms.
Coordinating with Housekeeping and Front Office.
Oversee electrical repairs and installation.
Oversee and perform plumbing repairs.
Oversee and perform preventive maintenance on equipment.
Oversee and perform any maintenance in guest rooms and public areas.
Assist the engineers and maintenance personnel in all phases of repair work.
Adjust work schedule to cover vacations, personal leave, and holidays when necessary.
Maintain proper supply and tool inventory so employees can accomplish their assignments efficiently.
Ensure the security of any assigned keys.
Assist outside contractors when needed.
Assist in developing, implementing, and directing all emergency programs.
Ensure monthly safety inspections take place and employees are trained accordingly.
Assign and verify completion with all Engineers of all repairs, replacement, and renovation projects to offices and employee work areas.
Routinely inspects units and common areas to ensure they are in compliance with QA and safety standards.
Maintains an accurate inventory of operating supplies and ensures that accurate purchasing procedures are followed to maintain an adequate supply.
Ensures all assets of the department, equipment, supplies, and storage are accurately locked and secured.
Assume responsibility of engineer on duty when necessary
Help in the recommendation of energy-saving ideas.
Follow, and enforce all O.S.H.A. and safety guidelines.
Performs other related activities as the need arises.
MINIMUM REQUIREMENTS
At least 3 years of related experience, with at least 2 of those years in a lead position or equivalent in the maintenance field
Advanced knowledge of building management/engineering
Thorough knowledge and understanding of general repairs and maintenance
Must possess very good interpersonal and communication skills, both verbal and written; will be interfacing with a high percentage of guests as well as other staff members
Committed to delivering a high level of customer service & positive attitude
Flexibility to respond to a range of different work situations & people
Ability to work under pressure & independently
The ability to listen, learn, be helpful in all situations, and make the soundest decisions toward the resolution of a potential problem
Flexibility with work schedule & reliability required
Must be flexible to work all shifts, and may be required to work overtime on occasion when the department is short of staff.
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
First Aid/CPR
Vocational training in engineering or similar field
Solid understanding of O.S.H.A.and building engineering
Pre-employment background screening is required as a condition of employment. EOE/M/F/Vet/Disabled.
Apr 10, 2024
Full time
The Hilton Shreveport is hiring an Assistant Chief Engineer because their engineering team is growing!
We offer many benefits for full-time employees such as medical, dental, life insurance, 401K, paid time off, discounted hotel stays, and more.
JOB DESCRIPTION
Job Title: Assistant Chief Engineer (Working Engineer)
Job Type: Full-Time
Department: Engineering/Maintenance
Supervision Exercised: Engineers
Supervision Received : Chief Engineer
Availability: Evening Shifts, Weekends
JOB SUMMARY
The Assistant Chief Engineer is responsible for direct supervision of all engineering and maintenance personnel, as well as assisting in maintaining the general condition of the property, concerning all aspects of electrical, plumbing, mechanical, and painting work, and even repairing mechanical equipment. Assigns and assists in completing work orders from all departments on a timely basis. Assigns, supervises, and assists in preventive maintenance for all building equipment and guest rooms. May be involved in the coordination of renovation projects and development of emergency programs.
JOB DUTIES
Working Knowledge of:
Air Conditioning and Heating
Boiler Systems
Plumbing Codes
Electrical Codes
National/Local Fire Codes/Mechanical Codes
Swimming Pool Maintenance
Blueprints and Plumbing Schematics
Power and hand tools, meters, etc., as they relate to the technical trades.
Review, prioritize, and issue daily assignments to Engineering and Maintenance staff.
Order and organize tools and equipment to perform daily assignments.
Maintain timeliness and work schedule following a preventive maintenance program.
Check work orders and night reports for any problems and resolve them in a timely manner.
Schedule work in advance with repairs and maintenance in guest rooms.
Coordinating with Housekeeping and Front Office.
Oversee electrical repairs and installation.
Oversee and perform plumbing repairs.
Oversee and perform preventive maintenance on equipment.
Oversee and perform any maintenance in guest rooms and public areas.
Assist the engineers and maintenance personnel in all phases of repair work.
Adjust work schedule to cover vacations, personal leave, and holidays when necessary.
Maintain proper supply and tool inventory so employees can accomplish their assignments efficiently.
Ensure the security of any assigned keys.
Assist outside contractors when needed.
Assist in developing, implementing, and directing all emergency programs.
Ensure monthly safety inspections take place and employees are trained accordingly.
Assign and verify completion with all Engineers of all repairs, replacement, and renovation projects to offices and employee work areas.
Routinely inspects units and common areas to ensure they are in compliance with QA and safety standards.
Maintains an accurate inventory of operating supplies and ensures that accurate purchasing procedures are followed to maintain an adequate supply.
Ensures all assets of the department, equipment, supplies, and storage are accurately locked and secured.
Assume responsibility of engineer on duty when necessary
Help in the recommendation of energy-saving ideas.
Follow, and enforce all O.S.H.A. and safety guidelines.
Performs other related activities as the need arises.
MINIMUM REQUIREMENTS
At least 3 years of related experience, with at least 2 of those years in a lead position or equivalent in the maintenance field
Advanced knowledge of building management/engineering
Thorough knowledge and understanding of general repairs and maintenance
Must possess very good interpersonal and communication skills, both verbal and written; will be interfacing with a high percentage of guests as well as other staff members
Committed to delivering a high level of customer service & positive attitude
Flexibility to respond to a range of different work situations & people
Ability to work under pressure & independently
The ability to listen, learn, be helpful in all situations, and make the soundest decisions toward the resolution of a potential problem
Flexibility with work schedule & reliability required
Must be flexible to work all shifts, and may be required to work overtime on occasion when the department is short of staff.
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
First Aid/CPR
Vocational training in engineering or similar field
Solid understanding of O.S.H.A.and building engineering
Pre-employment background screening is required as a condition of employment. EOE/M/F/Vet/Disabled.
Castle Rock Asset Hospitality Management LLC
Nashville, Tennessee
LOOK NO FURTHER, YOU'VE FOUND THE SPOT Music City is so much more than what people think it is, and Bobby Hotel Nashville is on a mission to reveal the soul of our destination. We serve as guides by peeling back the layers to find what makes Nashville tick and sharing our discoveries with our guests. We'd be excited if you joined us on this journey. We're not looking for culture fits; we seek culture adds . If you are spirited, kind, approachable and wish to show up to work being boldly and unapologetically you, we welcome you to our table. ENVISION YOURSELF AS OUR ENGINEER 1 You epitomize precision, innovation, and friendliness, aligning perfectly with the spirit of Bobby Hotel Nashville. Your mix of problem-solving skills, technical know-how, and a warm approach makes you a key player in our community-focused environment. You ensure our hotel remains a beacon of safety, comfort, and flawless operation, embodying the values that our guests and staff hold dear. In this pivotal role, you'll spearhead our efforts to maintain the hotel's excellence, tackling everything from preventive maintenance to urgent repairs. Your proactive stance will prevent potential issues from escalating, making you an invaluable asset to our team. Your background should include basic repair skills, proficiency with power tools and, preferably, certifications in plumbing, electrical systems, HVAC, or Computerized Maintenance Management System. These skills, combined with a willingness to learn and grow, will position you for success here. We're dedicated to your professional development, offering extensive training to broaden your abilities and ensure you meet our community's needs with expertise and confidence. YOU BENEFIT AS MUCH AS BOBBY Your individual contributions are incomparable, and we know that. Paired with our driven team that reimagines the possibilities and puts pride into every detail, we will be greater than the sum of our parts. But meaningful work alongside talented teammates just scratches the surface of our perks: In this role, you will receive a competitive compensation package, including medical, dental, vision, life and accident insurance, immediate full vesting in the company 401K match, free anytime downtown parking, complimentary meals, travel discounts and the opportunity for personal and professional growth - pick a lane, and we have a path for you. Not to mention generous paid time off accruals for you to do the things that make your life outside of work meaningful and balanced. Bobby Hotel Nashville is an Equal Opportunity Employer and uses E-Verify. Compensation details: 20-20 Yearly Salary PIa6c39898df9e-6100
May 02, 2024
Full time
LOOK NO FURTHER, YOU'VE FOUND THE SPOT Music City is so much more than what people think it is, and Bobby Hotel Nashville is on a mission to reveal the soul of our destination. We serve as guides by peeling back the layers to find what makes Nashville tick and sharing our discoveries with our guests. We'd be excited if you joined us on this journey. We're not looking for culture fits; we seek culture adds . If you are spirited, kind, approachable and wish to show up to work being boldly and unapologetically you, we welcome you to our table. ENVISION YOURSELF AS OUR ENGINEER 1 You epitomize precision, innovation, and friendliness, aligning perfectly with the spirit of Bobby Hotel Nashville. Your mix of problem-solving skills, technical know-how, and a warm approach makes you a key player in our community-focused environment. You ensure our hotel remains a beacon of safety, comfort, and flawless operation, embodying the values that our guests and staff hold dear. In this pivotal role, you'll spearhead our efforts to maintain the hotel's excellence, tackling everything from preventive maintenance to urgent repairs. Your proactive stance will prevent potential issues from escalating, making you an invaluable asset to our team. Your background should include basic repair skills, proficiency with power tools and, preferably, certifications in plumbing, electrical systems, HVAC, or Computerized Maintenance Management System. These skills, combined with a willingness to learn and grow, will position you for success here. We're dedicated to your professional development, offering extensive training to broaden your abilities and ensure you meet our community's needs with expertise and confidence. YOU BENEFIT AS MUCH AS BOBBY Your individual contributions are incomparable, and we know that. Paired with our driven team that reimagines the possibilities and puts pride into every detail, we will be greater than the sum of our parts. But meaningful work alongside talented teammates just scratches the surface of our perks: In this role, you will receive a competitive compensation package, including medical, dental, vision, life and accident insurance, immediate full vesting in the company 401K match, free anytime downtown parking, complimentary meals, travel discounts and the opportunity for personal and professional growth - pick a lane, and we have a path for you. Not to mention generous paid time off accruals for you to do the things that make your life outside of work meaningful and balanced. Bobby Hotel Nashville is an Equal Opportunity Employer and uses E-Verify. Compensation details: 20-20 Yearly Salary PIa6c39898df9e-6100
Additional Information General Maintenance Job Number Job Category Engineering & Facilities Location The St. Regis Toronto, 325 Bay Street, Toronto, ONT, Canada VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate each day's activities and problems that occur to the other shifts using approved communication programs and standards. Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers. Display basic computer skills including inputting air handler schedules and making temperature changes. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Notification to Applicants: The St. Regis Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
May 01, 2024
Full time
Additional Information General Maintenance Job Number Job Category Engineering & Facilities Location The St. Regis Toronto, 325 Bay Street, Toronto, ONT, Canada VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate each day's activities and problems that occur to the other shifts using approved communication programs and standards. Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers. Display basic computer skills including inputting air handler schedules and making temperature changes. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Notification to Applicants: The St. Regis Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, departmental procedures, and security procedures. Assist with inventories as scheduled. Follow maintenance program and cleaning schedule. Other duties as assigned. Part time hours available! Responsibilities The Engineer will be responsible for upkeep, preventative maintenance and troubleshooting with ice machines, refrigeration units, and air handling units, as well as other general maintenance, in accordance with the standards of Shaner Hotels and the respective franchises. The ideal applicant will be customer service oriented and willing to go the extra mile to make the guest experience one to remember. Requires a strong background in commercial refrigeration and knowledge of ice machines, industrial chiller systems, and air handling units. Also requires basic working knowledge of general maintenance procedures. Full time position with benefits. Evening, weekend, and holiday hours may be required. Qualifications Minimum of two years of experience preferably in a hotel; franchised hotel experience a plus. Knowledge of all mechanical equipment critical to the operation of the building; proper chemical handling and disposal. Ability to prioritize tasks and comply with deadlines for work assignments. Ability to interact positively with hotel personnel and provide prompt solutions to problems. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals. Valid driver's license and clean driving record required. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, departmental procedures, and security procedures. Assist with inventories as scheduled. Follow maintenance program and cleaning schedule. Other duties as assigned. Part time hours available! Responsibilities The Engineer will be responsible for upkeep, preventative maintenance and troubleshooting with ice machines, refrigeration units, and air handling units, as well as other general maintenance, in accordance with the standards of Shaner Hotels and the respective franchises. The ideal applicant will be customer service oriented and willing to go the extra mile to make the guest experience one to remember. Requires a strong background in commercial refrigeration and knowledge of ice machines, industrial chiller systems, and air handling units. Also requires basic working knowledge of general maintenance procedures. Full time position with benefits. Evening, weekend, and holiday hours may be required. Qualifications Minimum of two years of experience preferably in a hotel; franchised hotel experience a plus. Knowledge of all mechanical equipment critical to the operation of the building; proper chemical handling and disposal. Ability to prioritize tasks and comply with deadlines for work assignments. Ability to interact positively with hotel personnel and provide prompt solutions to problems. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals. Valid driver's license and clean driving record required. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: AC Honolulu, HI Overview: The Overnight Operations Supervisor is responsible for assisting in management of Guest Services, Housekeeping, Engineering, and Security in an attentive, friendly, efficient and courteous manner. The Overnight Operations Supervisor will primarily work from the late evening to early AM hours to oversee the night audit process and act as the Manager on Duty for the Resort. The Operations Supervisor is also responsible for providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of Highgate Hotel's rules and regulations. Responsibilities: Essential: Lead the overnight operations for the hotel as the Manager on Duty. Focus on guest service, safety and associate engagement for all departments. Comfortable working overnight hours. Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Fluent on Highgate Crisis Management protocol. Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel Monitor and ensure compliance with Highgate Hotel SOP's in Rooms and Loss Attend all hotel required meetings and Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks. Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest Monitor and support the corporate Guest Recognition Maintain a professional working relationship and promote open lines of communication with managers, employees and other Tour Rooms operating departments daily, greeting employees and soliciting Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met. Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple Carry a cell phone at all Operate cell phone and radios efficiently and professionally in communicating with hotel staff. Assist Housekeeping with delivery of guest items and respond to any Housekeeping requests as necessary. Assist Engineering with any Engineering requests as necessary. Complete daily preventative maintenance of public spaces, and guest rooms as assigned. Have knowledge of hotel and guest room locking systems. Patrol area to ensure that they are secure and free of unauthorized persons and disturbances. Maintain an awareness of legal limitation of position (local, state and/or federal ordinances). Assist guests to their rooms or assist guest's w/entry into their rooms according to hotel standards. Respond and assist with emergency situations, including medical, security, guest complaints, etc. Respond to altercations, and investigate as necessary. Administer Heimlich maneuver and/or First Aid/CPR as necessary. Complete Incident/Accident reports in a clear and concise manner. Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel. Check and immediately report on any safety hazards. Immediately follow up on any alarms to determine the exact location and cause - determine emergency status and report to the Front Desk with findings. Perform other tasks/jobs as assigned by the supervisor or manager. Qualifications: Education & Experience: At least 4 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 2 or more years of related Previous supervisory experience Must be proficient in Windows, Company approved spreadsheets and word Physical requirements: Long hours sometimes Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move General Requirements: Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented Must be effective at listening to, understanding, and clarifying concerns raised by employees and Must be able to multitask and prioritize departmental functions to meet Approach all encounters with guests and employees in an attentive, friendly, courteous and service- oriented Attend all hotel required meetings and Participate in M.O.D. coverage as Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the Maintain high standards of personal appearance and grooming, including wearing Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel Maximize efforts towards productivity, identify problem areas and assist in implementing Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as Must be able to understand and evaluate complex information, data, from various sources to meet appropriate objectives. Must be able to maintain confidentiality of Perform other duties as requested by Maintain a warm and friendly demeanor at all Salary is $24/hourly
May 02, 2024
Full time
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: AC Honolulu, HI Overview: The Overnight Operations Supervisor is responsible for assisting in management of Guest Services, Housekeeping, Engineering, and Security in an attentive, friendly, efficient and courteous manner. The Overnight Operations Supervisor will primarily work from the late evening to early AM hours to oversee the night audit process and act as the Manager on Duty for the Resort. The Operations Supervisor is also responsible for providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of Highgate Hotel's rules and regulations. Responsibilities: Essential: Lead the overnight operations for the hotel as the Manager on Duty. Focus on guest service, safety and associate engagement for all departments. Comfortable working overnight hours. Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Fluent on Highgate Crisis Management protocol. Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel Monitor and ensure compliance with Highgate Hotel SOP's in Rooms and Loss Attend all hotel required meetings and Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks. Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest Monitor and support the corporate Guest Recognition Maintain a professional working relationship and promote open lines of communication with managers, employees and other Tour Rooms operating departments daily, greeting employees and soliciting Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met. Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple Carry a cell phone at all Operate cell phone and radios efficiently and professionally in communicating with hotel staff. Assist Housekeeping with delivery of guest items and respond to any Housekeeping requests as necessary. Assist Engineering with any Engineering requests as necessary. Complete daily preventative maintenance of public spaces, and guest rooms as assigned. Have knowledge of hotel and guest room locking systems. Patrol area to ensure that they are secure and free of unauthorized persons and disturbances. Maintain an awareness of legal limitation of position (local, state and/or federal ordinances). Assist guests to their rooms or assist guest's w/entry into their rooms according to hotel standards. Respond and assist with emergency situations, including medical, security, guest complaints, etc. Respond to altercations, and investigate as necessary. Administer Heimlich maneuver and/or First Aid/CPR as necessary. Complete Incident/Accident reports in a clear and concise manner. Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel. Check and immediately report on any safety hazards. Immediately follow up on any alarms to determine the exact location and cause - determine emergency status and report to the Front Desk with findings. Perform other tasks/jobs as assigned by the supervisor or manager. Qualifications: Education & Experience: At least 4 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 2 or more years of related Previous supervisory experience Must be proficient in Windows, Company approved spreadsheets and word Physical requirements: Long hours sometimes Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move General Requirements: Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented Must be effective at listening to, understanding, and clarifying concerns raised by employees and Must be able to multitask and prioritize departmental functions to meet Approach all encounters with guests and employees in an attentive, friendly, courteous and service- oriented Attend all hotel required meetings and Participate in M.O.D. coverage as Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the Maintain high standards of personal appearance and grooming, including wearing Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel Maximize efforts towards productivity, identify problem areas and assist in implementing Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as Must be able to understand and evaluate complex information, data, from various sources to meet appropriate objectives. Must be able to maintain confidentiality of Perform other duties as requested by Maintain a warm and friendly demeanor at all Salary is $24/hourly
Employee Type: Full time Location: KY Princeton Job Type: Quality Job Posting Title: Quality Supervisor - Flex Shift About Us: TreeHouse Foods (NYSE: THS) is a leading manufacturer of private label packaged foods and beverages, operating a network of production facilities across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work, directly impacting our mission to make high quality, affordable food for our customers, communities and families. We hope you will consider joining the team and being part of our future . What You Gain: Competitive compensation and benefits program Enrollment in our wellness and employee assistance programs Paid holidays, vacation, and other competitive paid time off opportunities An inclusive working environment where you can build meaningful work relationships with a diverse group of people Leaders who are invested in supporting your career growth Opportunities to be recognized for outstanding contributions to your team through our employee recognition programs Job Description: About the Role: The Quality Supervisor position is a quality advocate for the plant, providing leadership for the quality and food safety systems and programs. Key drivers are ensuring compliance to specification on incoming ingredients, in-process conditions and finished products. The position also ensures the ongoing reduction of quality attribute variation utilizing SPC methodology to improve the acceptance of our products by our customers and consumers. The Quality Supervisor is responsible for managing all aspects of the facility's Food Safety and Sanitation programs in accordance with accepted Good Manufacturing Practices as mandated by government agencies and company policy and in accordance with customer-specific requirements. You'll add value to this role by performing various functions including, but not limited to: Maintains the facility's Food Safety Hazard Analysis Critical Control Point (HACCP) Program including all verification and validation activities. Responsible for leading the facility's HACCP/Food Safety team including the responsibility for performing all hazard analysis on any new raw material or equipment introduced to the facility. Establishes and maintains detailed written procedures for the cleaning of all processing equipment in the facility. Performs verification and validation activities on the sanitation program. Manages the facility's environmental microbiological program including the coordination of all sampling, the tracking of results, the implementation of corrective actions, and the ongoing verification and validation of the program. Coordinates key elements of the allergen control program including ingredient labeling, segregation, storage, cleanup process, verification of cleanups, and validation of cleanups, and ongoing verification and validation of the entire allergen control program. Develops Quality and Food Safety training programs, provides training for production and administrative personnel as required, and ensures employee understanding of training through verification of activities. Provides direction and guidance to facility during food safety and quality issues to assure product is appropriately protected and root cause, corrective and preventative actions are identified and implemented. Monitors and provides monthly reporting on key food safety measures (HACCP and Food Safety Prerequisite programs) and leads efforts to drive continuous improvement. Coordinates with Operators and Engineering management to evaluate new equipment and facility layout for sanitary design and works cross-functionally to implement necessary corrective action. Investigates food safety consumer/customer complaints, identifies appropriate corrective action, and provides professionally acceptable written resolution as needed to the platform Q & FS group and customers. Assists the Quality Plant Manager and/or leads as required during regulatory audits, 3rd-party inspections, corporate audits and customer visits. Coordinates the facility's food safety self-inspection program in support of the facility's internal audit program. Provides ongoing coaching and training for facility's internal auditors. Responsible for reviewing all deficiencies, assisting in the development of corrective actions, trending of deficiencies, and tracking and reporting the completion status and verification of correction actions. Acts as liaison for all technical and QA issues between cross-functional departments. May be required to perform other business functions as business necessitates. Important Details: This is a full-time permanent role on a flex shift - Monday through Friday, with potential hours of 1PM - 11PM and occasional weekend hours. About You: You'll fit right in if you have: Minimum of a BS degree in Biology, Microbiology, Chemistry, food science, or related field. Education may be substituted for years of experience. A minimum of three years of quality management or food industry management experience. Experience of federal/state food safety regulations. Experience working with USDA/FDA preferred. Strong communication skills (oral and written), strong interpersonal skills, and superior organizational skills. The ability to take initiative, maintain confidentiality, meet deadlines, and work in a team environment. Your TreeHouse Foods Career is Just a Click Away! Click on the "Apply" button or go directly to to let us know you're ready to join our team! TreeHouse Use Only:
May 02, 2024
Full time
Employee Type: Full time Location: KY Princeton Job Type: Quality Job Posting Title: Quality Supervisor - Flex Shift About Us: TreeHouse Foods (NYSE: THS) is a leading manufacturer of private label packaged foods and beverages, operating a network of production facilities across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work, directly impacting our mission to make high quality, affordable food for our customers, communities and families. We hope you will consider joining the team and being part of our future . What You Gain: Competitive compensation and benefits program Enrollment in our wellness and employee assistance programs Paid holidays, vacation, and other competitive paid time off opportunities An inclusive working environment where you can build meaningful work relationships with a diverse group of people Leaders who are invested in supporting your career growth Opportunities to be recognized for outstanding contributions to your team through our employee recognition programs Job Description: About the Role: The Quality Supervisor position is a quality advocate for the plant, providing leadership for the quality and food safety systems and programs. Key drivers are ensuring compliance to specification on incoming ingredients, in-process conditions and finished products. The position also ensures the ongoing reduction of quality attribute variation utilizing SPC methodology to improve the acceptance of our products by our customers and consumers. The Quality Supervisor is responsible for managing all aspects of the facility's Food Safety and Sanitation programs in accordance with accepted Good Manufacturing Practices as mandated by government agencies and company policy and in accordance with customer-specific requirements. You'll add value to this role by performing various functions including, but not limited to: Maintains the facility's Food Safety Hazard Analysis Critical Control Point (HACCP) Program including all verification and validation activities. Responsible for leading the facility's HACCP/Food Safety team including the responsibility for performing all hazard analysis on any new raw material or equipment introduced to the facility. Establishes and maintains detailed written procedures for the cleaning of all processing equipment in the facility. Performs verification and validation activities on the sanitation program. Manages the facility's environmental microbiological program including the coordination of all sampling, the tracking of results, the implementation of corrective actions, and the ongoing verification and validation of the program. Coordinates key elements of the allergen control program including ingredient labeling, segregation, storage, cleanup process, verification of cleanups, and validation of cleanups, and ongoing verification and validation of the entire allergen control program. Develops Quality and Food Safety training programs, provides training for production and administrative personnel as required, and ensures employee understanding of training through verification of activities. Provides direction and guidance to facility during food safety and quality issues to assure product is appropriately protected and root cause, corrective and preventative actions are identified and implemented. Monitors and provides monthly reporting on key food safety measures (HACCP and Food Safety Prerequisite programs) and leads efforts to drive continuous improvement. Coordinates with Operators and Engineering management to evaluate new equipment and facility layout for sanitary design and works cross-functionally to implement necessary corrective action. Investigates food safety consumer/customer complaints, identifies appropriate corrective action, and provides professionally acceptable written resolution as needed to the platform Q & FS group and customers. Assists the Quality Plant Manager and/or leads as required during regulatory audits, 3rd-party inspections, corporate audits and customer visits. Coordinates the facility's food safety self-inspection program in support of the facility's internal audit program. Provides ongoing coaching and training for facility's internal auditors. Responsible for reviewing all deficiencies, assisting in the development of corrective actions, trending of deficiencies, and tracking and reporting the completion status and verification of correction actions. Acts as liaison for all technical and QA issues between cross-functional departments. May be required to perform other business functions as business necessitates. Important Details: This is a full-time permanent role on a flex shift - Monday through Friday, with potential hours of 1PM - 11PM and occasional weekend hours. About You: You'll fit right in if you have: Minimum of a BS degree in Biology, Microbiology, Chemistry, food science, or related field. Education may be substituted for years of experience. A minimum of three years of quality management or food industry management experience. Experience of federal/state food safety regulations. Experience working with USDA/FDA preferred. Strong communication skills (oral and written), strong interpersonal skills, and superior organizational skills. The ability to take initiative, maintain confidentiality, meet deadlines, and work in a team environment. Your TreeHouse Foods Career is Just a Click Away! Click on the "Apply" button or go directly to to let us know you're ready to join our team! TreeHouse Use Only:
Employee Type: Full time Location: KY Princeton Job Type: Quality Job Posting Title: Quality Supervisor - Flex Shift About Us: TreeHouse Foods (NYSE: THS) is a leading manufacturer of private label packaged foods and beverages, operating a network of production facilities across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work, directly impacting our mission to make high quality, affordable food for our customers, communities and families. We hope you will consider joining the team and being part of our future . What You Gain: Competitive compensation and benefits program Enrollment in our wellness and employee assistance programs Paid holidays, vacation, and other competitive paid time off opportunities An inclusive working environment where you can build meaningful work relationships with a diverse group of people Leaders who are invested in supporting your career growth Opportunities to be recognized for outstanding contributions to your team through our employee recognition programs Job Description: About the Role: The Quality Supervisor position is a quality advocate for the plant, providing leadership for the quality and food safety systems and programs. Key drivers are ensuring compliance to specification on incoming ingredients, in-process conditions and finished products. The position also ensures the ongoing reduction of quality attribute variation utilizing SPC methodology to improve the acceptance of our products by our customers and consumers. The Quality Supervisor is responsible for managing all aspects of the facility's Food Safety and Sanitation programs in accordance with accepted Good Manufacturing Practices as mandated by government agencies and company policy and in accordance with customer-specific requirements. You'll add value to this role by performing various functions including, but not limited to: Maintains the facility's Food Safety Hazard Analysis Critical Control Point (HACCP) Program including all verification and validation activities. Responsible for leading the facility's HACCP/Food Safety team including the responsibility for performing all hazard analysis on any new raw material or equipment introduced to the facility. Establishes and maintains detailed written procedures for the cleaning of all processing equipment in the facility. Performs verification and validation activities on the sanitation program. Manages the facility's environmental microbiological program including the coordination of all sampling, the tracking of results, the implementation of corrective actions, and the ongoing verification and validation of the program. Coordinates key elements of the allergen control program including ingredient labeling, segregation, storage, cleanup process, verification of cleanups, and validation of cleanups, and ongoing verification and validation of the entire allergen control program. Develops Quality and Food Safety training programs, provides training for production and administrative personnel as required, and ensures employee understanding of training through verification of activities. Provides direction and guidance to facility during food safety and quality issues to assure product is appropriately protected and root cause, corrective and preventative actions are identified and implemented. Monitors and provides monthly reporting on key food safety measures (HACCP and Food Safety Prerequisite programs) and leads efforts to drive continuous improvement. Coordinates with Operators and Engineering management to evaluate new equipment and facility layout for sanitary design and works cross-functionally to implement necessary corrective action. Investigates food safety consumer/customer complaints, identifies appropriate corrective action, and provides professionally acceptable written resolution as needed to the platform Q & FS group and customers. Assists the Quality Plant Manager and/or leads as required during regulatory audits, 3rd-party inspections, corporate audits and customer visits. Coordinates the facility's food safety self-inspection program in support of the facility's internal audit program. Provides ongoing coaching and training for facility's internal auditors. Responsible for reviewing all deficiencies, assisting in the development of corrective actions, trending of deficiencies, and tracking and reporting the completion status and verification of correction actions. Acts as liaison for all technical and QA issues between cross-functional departments. May be required to perform other business functions as business necessitates. Important Details: This is a full-time permanent role on a flex shift - Monday through Friday, with potential hours of 1PM - 11PM and occasional weekend hours. About You: You'll fit right in if you have: Minimum of a BS degree in Biology, Microbiology, Chemistry, food science, or related field. Education may be substituted for years of experience. A minimum of three years of quality management or food industry management experience. Experience of federal/state food safety regulations. Experience working with USDA/FDA preferred. Strong communication skills (oral and written), strong interpersonal skills, and superior organizational skills. The ability to take initiative, maintain confidentiality, meet deadlines, and work in a team environment. Your TreeHouse Foods Career is Just a Click Away! Click on the "Apply" button or go directly to to let us know you're ready to join our team! TreeHouse Use Only:
May 01, 2024
Full time
Employee Type: Full time Location: KY Princeton Job Type: Quality Job Posting Title: Quality Supervisor - Flex Shift About Us: TreeHouse Foods (NYSE: THS) is a leading manufacturer of private label packaged foods and beverages, operating a network of production facilities across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work, directly impacting our mission to make high quality, affordable food for our customers, communities and families. We hope you will consider joining the team and being part of our future . What You Gain: Competitive compensation and benefits program Enrollment in our wellness and employee assistance programs Paid holidays, vacation, and other competitive paid time off opportunities An inclusive working environment where you can build meaningful work relationships with a diverse group of people Leaders who are invested in supporting your career growth Opportunities to be recognized for outstanding contributions to your team through our employee recognition programs Job Description: About the Role: The Quality Supervisor position is a quality advocate for the plant, providing leadership for the quality and food safety systems and programs. Key drivers are ensuring compliance to specification on incoming ingredients, in-process conditions and finished products. The position also ensures the ongoing reduction of quality attribute variation utilizing SPC methodology to improve the acceptance of our products by our customers and consumers. The Quality Supervisor is responsible for managing all aspects of the facility's Food Safety and Sanitation programs in accordance with accepted Good Manufacturing Practices as mandated by government agencies and company policy and in accordance with customer-specific requirements. You'll add value to this role by performing various functions including, but not limited to: Maintains the facility's Food Safety Hazard Analysis Critical Control Point (HACCP) Program including all verification and validation activities. Responsible for leading the facility's HACCP/Food Safety team including the responsibility for performing all hazard analysis on any new raw material or equipment introduced to the facility. Establishes and maintains detailed written procedures for the cleaning of all processing equipment in the facility. Performs verification and validation activities on the sanitation program. Manages the facility's environmental microbiological program including the coordination of all sampling, the tracking of results, the implementation of corrective actions, and the ongoing verification and validation of the program. Coordinates key elements of the allergen control program including ingredient labeling, segregation, storage, cleanup process, verification of cleanups, and validation of cleanups, and ongoing verification and validation of the entire allergen control program. Develops Quality and Food Safety training programs, provides training for production and administrative personnel as required, and ensures employee understanding of training through verification of activities. Provides direction and guidance to facility during food safety and quality issues to assure product is appropriately protected and root cause, corrective and preventative actions are identified and implemented. Monitors and provides monthly reporting on key food safety measures (HACCP and Food Safety Prerequisite programs) and leads efforts to drive continuous improvement. Coordinates with Operators and Engineering management to evaluate new equipment and facility layout for sanitary design and works cross-functionally to implement necessary corrective action. Investigates food safety consumer/customer complaints, identifies appropriate corrective action, and provides professionally acceptable written resolution as needed to the platform Q & FS group and customers. Assists the Quality Plant Manager and/or leads as required during regulatory audits, 3rd-party inspections, corporate audits and customer visits. Coordinates the facility's food safety self-inspection program in support of the facility's internal audit program. Provides ongoing coaching and training for facility's internal auditors. Responsible for reviewing all deficiencies, assisting in the development of corrective actions, trending of deficiencies, and tracking and reporting the completion status and verification of correction actions. Acts as liaison for all technical and QA issues between cross-functional departments. May be required to perform other business functions as business necessitates. Important Details: This is a full-time permanent role on a flex shift - Monday through Friday, with potential hours of 1PM - 11PM and occasional weekend hours. About You: You'll fit right in if you have: Minimum of a BS degree in Biology, Microbiology, Chemistry, food science, or related field. Education may be substituted for years of experience. A minimum of three years of quality management or food industry management experience. Experience of federal/state food safety regulations. Experience working with USDA/FDA preferred. Strong communication skills (oral and written), strong interpersonal skills, and superior organizational skills. The ability to take initiative, maintain confidentiality, meet deadlines, and work in a team environment. Your TreeHouse Foods Career is Just a Click Away! Click on the "Apply" button or go directly to to let us know you're ready to join our team! TreeHouse Use Only:
Job Summary The Food & Beverage Manager is responsible for assuring attentive friendly courteous and efficient service in all F&B Outlets Room Service Lounge and Banquets while maintaining adherence to budgeted payroll and overhead cost. He/she is also responsible for continually working towards improving Restaurant Room Service Lounge and Banquet sales revenues to exceed budget. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. Responsibilities QUALIFICATIONS: At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Must be proficient in Windows operating systems Company approved spreadsheets and word processing. Supervisory experience required. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality's standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality's standards and regulations to encourage safe and efficient hotel operations. Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid Maintain a warm and friendly demeanor at all times. Be familiar with the organization of the hotel and know the function of each department. Ensure training of all Food and Beverage/Banquet personnel using the steps to effective training according to Aimbridge Hospitality's standards. Maintain follow-through of all guest requests problems complaints and/or accidents which occur in the Restaurant Room Service Lounge or Banquets. Motivate coach counsel and discipline all F&B personnel according to company S.O.P.'s. Review F&B staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement. Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards. Prepare and conduct all F&B interviews and follow hiring procedures according to company S.O.P.'s. Prepare employee shift schedule according to the business forecast payroll budget guidelines and productivity requirements. Present the schedule with the Wage Progress Report to the G.M. weekly. Ensure that wage progress and productivity reports are completed accurately and on a timely basis. Conduct all 90 day and annual employee performance appraisals according to company S.O.P.'s. Ensure implementation of all Aimbridge Hospitality's policies and house rules. Assist in developing and ensure implementation of Food and Beverage promotional ideas. Ensure all beverage costs are maintained to meet budget. Focus the F&B Department on their role in contributing to the guest service scores. Ensure compliance to company training using the steps to effective training according to Aimbridge Hospitality's standards. Maintain company S.O.P.'s regarding purchase orders vouchering of invoices and checkbook accounting. Develop initiate and promote sales including up selling programs for use by all service personnel. Ensure Aimbridge Hospitality's service standards are maintained throughout the Food and Beverage/Banquet Department. Participate in required M.O.D. coverage as scheduled. Initiate all necessary F&B-related reports according to company standards. Complete all Food and Beverage forecasting and budgeting in a timely and efficient manner. Ensure that F&B employees are at all times attentive friendly helpful and courteous to guests all other employees and managers. Ensure that the quarterly operating equipment inventory is done pars are evaluated and quarterly purchases are planned. Maintain all Aimbridge Hospitality's S.O.P.'s concerning credit policies. React to negative trends in market place by implementing food and beverage blitzes and promotions. Organize and conduct monthly department meetings with restaurant and lounge staff and weekly F&B meeting according to Aimbridge Hospitality's standards. Attend daily BEO meeting. Conduct beverage purchasing as needed. Purchase Food & Beverage operating equipment as needed. Conduct monthly beverage inventories and reconciliations. Ensure that the quality and presentation of all food products are according to Aimbridge Hospitality's standard. Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. Oversee the operations of the Banquet department. Use the hotel's P.O.S. system to print reports. Analyze reports generated. Establish and maintain key control system. Complete monthly meu analysis and submit to the Corporate Office. Monitor and follow up on all Food and Beverage cash overages and shortages. Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. Complete all required correspondence in a timely and efficient manner. Attend monthly all-employee meetings and any other functions required by management. Maintain close communication links with all employees. Provide a motivating influence and seek input regarding food and beverage issues from employees. Ensure a high level of positive communication exists between the Food & Beverage and Food Production staffs. Perform P.O.S. changes in menus or additions/deletions of servers as necessary. Handle items for “Lost and Foundâ€_ according to the standards. Maintain required pars of all stock. Review food sales for accuracy daily. Perform any other duties as requested by the General Manager. Property Details Praised as the first modern American hotel when it opened in 1956, The Statler, Curio Collection by Hilton, offers guests a genuine Dallas experience. This resilient 19-story landmark established Dallas as an epicenter for business and entertainment. In addition to the largest convention space in the southwest, the hotel boasted many firsts including elevator music and the city's first and only heliport. Numerous celebrities performed in the Grand Ballroom including the Jackson 5 and Tony Bennett. The Statler symbolizes the heart and soul of Dallas and delivers the style and comfort you expect from a downtown Dallas hotel. Our newly renovated rooms and suites maintain a retro-forward décor and offer high-performance features including concierge iPads, mounted Smart HDTVs, complimentary WiFi and Nespresso coffee makers. Travelers can select a corporate suite for extra space with a separate living area and great views or spoil themselves with a Presidential Suite. Dining at The Statler will never go under the radar. Our restaurants include an all-day retro diner, a gastro Asian pub, and a social club boasting food and fun with billiards, ping pong, foosball, cornhole, and bowling. Our two bars include a rooftop pool clubroom and subterranean bourbon library. The Statler offers plenty of leisure opportunities including a rooftop pool and lounge, a multi-use fitness center, bowling and games, pop-up retail shopping and the relaxing garden court. With nine meeting spaces ranging from 250 to 12,437 sq. ft., everyone will find this to be the perfect downtown Dallas venue. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Apr 26, 2024
Full time
Job Summary The Food & Beverage Manager is responsible for assuring attentive friendly courteous and efficient service in all F&B Outlets Room Service Lounge and Banquets while maintaining adherence to budgeted payroll and overhead cost. He/she is also responsible for continually working towards improving Restaurant Room Service Lounge and Banquet sales revenues to exceed budget. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. Responsibilities QUALIFICATIONS: At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Must be proficient in Windows operating systems Company approved spreadsheets and word processing. Supervisory experience required. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality's standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality's standards and regulations to encourage safe and efficient hotel operations. Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid Maintain a warm and friendly demeanor at all times. Be familiar with the organization of the hotel and know the function of each department. Ensure training of all Food and Beverage/Banquet personnel using the steps to effective training according to Aimbridge Hospitality's standards. Maintain follow-through of all guest requests problems complaints and/or accidents which occur in the Restaurant Room Service Lounge or Banquets. Motivate coach counsel and discipline all F&B personnel according to company S.O.P.'s. Review F&B staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement. Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards. Prepare and conduct all F&B interviews and follow hiring procedures according to company S.O.P.'s. Prepare employee shift schedule according to the business forecast payroll budget guidelines and productivity requirements. Present the schedule with the Wage Progress Report to the G.M. weekly. Ensure that wage progress and productivity reports are completed accurately and on a timely basis. Conduct all 90 day and annual employee performance appraisals according to company S.O.P.'s. Ensure implementation of all Aimbridge Hospitality's policies and house rules. Assist in developing and ensure implementation of Food and Beverage promotional ideas. Ensure all beverage costs are maintained to meet budget. Focus the F&B Department on their role in contributing to the guest service scores. Ensure compliance to company training using the steps to effective training according to Aimbridge Hospitality's standards. Maintain company S.O.P.'s regarding purchase orders vouchering of invoices and checkbook accounting. Develop initiate and promote sales including up selling programs for use by all service personnel. Ensure Aimbridge Hospitality's service standards are maintained throughout the Food and Beverage/Banquet Department. Participate in required M.O.D. coverage as scheduled. Initiate all necessary F&B-related reports according to company standards. Complete all Food and Beverage forecasting and budgeting in a timely and efficient manner. Ensure that F&B employees are at all times attentive friendly helpful and courteous to guests all other employees and managers. Ensure that the quarterly operating equipment inventory is done pars are evaluated and quarterly purchases are planned. Maintain all Aimbridge Hospitality's S.O.P.'s concerning credit policies. React to negative trends in market place by implementing food and beverage blitzes and promotions. Organize and conduct monthly department meetings with restaurant and lounge staff and weekly F&B meeting according to Aimbridge Hospitality's standards. Attend daily BEO meeting. Conduct beverage purchasing as needed. Purchase Food & Beverage operating equipment as needed. Conduct monthly beverage inventories and reconciliations. Ensure that the quality and presentation of all food products are according to Aimbridge Hospitality's standard. Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. Oversee the operations of the Banquet department. Use the hotel's P.O.S. system to print reports. Analyze reports generated. Establish and maintain key control system. Complete monthly meu analysis and submit to the Corporate Office. Monitor and follow up on all Food and Beverage cash overages and shortages. Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. Complete all required correspondence in a timely and efficient manner. Attend monthly all-employee meetings and any other functions required by management. Maintain close communication links with all employees. Provide a motivating influence and seek input regarding food and beverage issues from employees. Ensure a high level of positive communication exists between the Food & Beverage and Food Production staffs. Perform P.O.S. changes in menus or additions/deletions of servers as necessary. Handle items for “Lost and Foundâ€_ according to the standards. Maintain required pars of all stock. Review food sales for accuracy daily. Perform any other duties as requested by the General Manager. Property Details Praised as the first modern American hotel when it opened in 1956, The Statler, Curio Collection by Hilton, offers guests a genuine Dallas experience. This resilient 19-story landmark established Dallas as an epicenter for business and entertainment. In addition to the largest convention space in the southwest, the hotel boasted many firsts including elevator music and the city's first and only heliport. Numerous celebrities performed in the Grand Ballroom including the Jackson 5 and Tony Bennett. The Statler symbolizes the heart and soul of Dallas and delivers the style and comfort you expect from a downtown Dallas hotel. Our newly renovated rooms and suites maintain a retro-forward décor and offer high-performance features including concierge iPads, mounted Smart HDTVs, complimentary WiFi and Nespresso coffee makers. Travelers can select a corporate suite for extra space with a separate living area and great views or spoil themselves with a Presidential Suite. Dining at The Statler will never go under the radar. Our restaurants include an all-day retro diner, a gastro Asian pub, and a social club boasting food and fun with billiards, ping pong, foosball, cornhole, and bowling. Our two bars include a rooftop pool clubroom and subterranean bourbon library. The Statler offers plenty of leisure opportunities including a rooftop pool and lounge, a multi-use fitness center, bowling and games, pop-up retail shopping and the relaxing garden court. With nine meeting spaces ranging from 250 to 12,437 sq. ft., everyone will find this to be the perfect downtown Dallas venue. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Job Summary The Night Audit Supervisor is responsible for assisting the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. This role specifically supports the Front Office functions during the overnight hours. Responsibilities QUALIFICATIONS: At least 3 years of progressive experience in a hotel or a related field; or a 2-year college degree and 2 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience preferred. Must be proficient in Windows operating systems Company approved spreadsheets and word processing. Must have a valid driver's license from the applicable state. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate coach counsel and discipline all Guest Services personnel according to Aimbridge Hospitality S.O.P.'s. Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards. Prepare and conduct all Guest Services interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s. Conduct all 90 day and annual Guest Service employee performance appraisals according to S.O.P.'s. Develop employee morale and ensure training of Guest Services personnel. Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count. Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions. Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy. Participate in required M.O.D. program as scheduled. Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement. Ensure all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc. Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly. Ensure that no-show revenue is maximized through consistent and accurate billing. Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting. Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s. Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc. Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming. Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use. Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s. Ensure implementation of all Aimbridge Hospitality policies and house rules. Understand hospitality terms. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service. Ensure correct and accurate cash handling at the Front Desk. Attend monthly all-employee team meetings and any other functions required by management. Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards. Obtain all necessary information when taking room reservations. Ensure logging and delivery of all messages packages and mail in a timely and professional manner. Be aware of all rates packages and promotions currently underway. Follow and enforce all Aimbridge Hospitality hotel credit policies. Process and handle guest laundry (property specific). Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees. Maintain and monitor 'Lost and Found' procedures and policies according to Aimbridge Hospitality standards. Establish and maintain key control system. Ensure participation within departmet for monthly Aimbridge team meeting. Focus the Guest Services Department on their role in contributing to the guest service scores. Monitor all V.I.P.'s special guests and requests. Maintain required pars of all front office and stationary supplies. Review daily Front Office work and activity reports generated by Night Audit. Review Front Office log book and Guest Request log on a daily basis. Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each. Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. Conduct meetings according to Aimbridge Hospitality standards as required by management. Other duties as required. Property Details Two blocks from Chicago's Midway Airport and a rapid transit train station, this hotel offers easy access to many area points of interest, along with comfortable accommodations and modern amenities like free Wi-Fi. With the Orange Line rapid transit train only seconds from the Hilton Garden Inn Midway Airport, guests can instantly access all the attractions of downtown Chicago, including Navy Pier and the Willis Tower. The hotel also offers 24-hour free shuttle service to both the airport and the train station. Garden Grille and Bar serves American classics for breakfast and dinner. Guests can enjoy a drink in the Pavilion lounge or purchase snacks at the Pavilion Pantry. Guests at the Chicago Midway Airport Hilton Garden Inn can relax and enjoy an in-room movie on flat-screen TVs, or take advantage of in-room microwaves and refrigerators. The hotel also features a refreshing swimming pool along with a state-of-the-art fitness center. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Apr 25, 2024
Full time
Job Summary The Night Audit Supervisor is responsible for assisting the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. This role specifically supports the Front Office functions during the overnight hours. Responsibilities QUALIFICATIONS: At least 3 years of progressive experience in a hotel or a related field; or a 2-year college degree and 2 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience preferred. Must be proficient in Windows operating systems Company approved spreadsheets and word processing. Must have a valid driver's license from the applicable state. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate coach counsel and discipline all Guest Services personnel according to Aimbridge Hospitality S.O.P.'s. Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards. Prepare and conduct all Guest Services interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s. Conduct all 90 day and annual Guest Service employee performance appraisals according to S.O.P.'s. Develop employee morale and ensure training of Guest Services personnel. Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count. Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions. Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy. Participate in required M.O.D. program as scheduled. Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement. Ensure all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc. Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly. Ensure that no-show revenue is maximized through consistent and accurate billing. Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting. Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s. Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc. Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming. Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use. Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s. Ensure implementation of all Aimbridge Hospitality policies and house rules. Understand hospitality terms. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service. Ensure correct and accurate cash handling at the Front Desk. Attend monthly all-employee team meetings and any other functions required by management. Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards. Obtain all necessary information when taking room reservations. Ensure logging and delivery of all messages packages and mail in a timely and professional manner. Be aware of all rates packages and promotions currently underway. Follow and enforce all Aimbridge Hospitality hotel credit policies. Process and handle guest laundry (property specific). Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees. Maintain and monitor 'Lost and Found' procedures and policies according to Aimbridge Hospitality standards. Establish and maintain key control system. Ensure participation within departmet for monthly Aimbridge team meeting. Focus the Guest Services Department on their role in contributing to the guest service scores. Monitor all V.I.P.'s special guests and requests. Maintain required pars of all front office and stationary supplies. Review daily Front Office work and activity reports generated by Night Audit. Review Front Office log book and Guest Request log on a daily basis. Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each. Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. Conduct meetings according to Aimbridge Hospitality standards as required by management. Other duties as required. Property Details Two blocks from Chicago's Midway Airport and a rapid transit train station, this hotel offers easy access to many area points of interest, along with comfortable accommodations and modern amenities like free Wi-Fi. With the Orange Line rapid transit train only seconds from the Hilton Garden Inn Midway Airport, guests can instantly access all the attractions of downtown Chicago, including Navy Pier and the Willis Tower. The hotel also offers 24-hour free shuttle service to both the airport and the train station. Garden Grille and Bar serves American classics for breakfast and dinner. Guests can enjoy a drink in the Pavilion lounge or purchase snacks at the Pavilion Pantry. Guests at the Chicago Midway Airport Hilton Garden Inn can relax and enjoy an in-room movie on flat-screen TVs, or take advantage of in-room microwaves and refrigerators. The hotel also features a refreshing swimming pool along with a state-of-the-art fitness center. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan