Job Description $15/HR (Part-Time: 15-25hrs per week) 4% Bonus Potential Paid Benefits (Dental, Vision, Short & Long Term Disability, Life & AD&D, Legal) Paid Parking SUMMARY OF POSITION This role serves as a first impression ambassador for Cleveland/Northeast Ohio region and Destination Cleveland and is focused on providing best in class hospitable service to clients visiting the office, residents, and visitors to the city. The CLE Concierge Assistant works within the Cleveland Visitors Center, pop-up satellite centers and activation events during scheduled shifts, including evenings, Saturdays, and occasional special events. This role welcomes, engages and helps create memorable experiences for visitors in person, via phone, email and LiveChat. SUMMARY OF ORGANIZATION As Cleveland's destination marketing & management organization, Destination Cleveland is focused on improving perceptions of Cleveland & attracting people to Cleveland. Destination Cleveland is a private, nonprofit organization with a mission to drive economic impact and stimulate community vitality for Cleveland through memorable leisure, convention and business travel experiences. Learn more at . ESSENTIAL DUTIES AND RESPONSIBILITIES Proactively greet, engage and assist all office guests, visitors and residents and provide the highest level of customer service and satisfaction. Be knowledgeable about local and regional events, attractions and services and maintain internal events spreadsheet. Have an excellent understanding of public transit system, districts and neighborhoods and available visitor experiences. May be responsible for opening and closing of the Visitors Center and ensuring all equipment is functional during scheduled shifts. Collaborate on and assist with set-up/installation of displays in the Visitor Center Answer and direct calls from main Destination Cleveland phone line and acknowledge and respond to Cleveland Visitors Center phone, email and LiveChat during scheduled shifts. Track and maintain Visitors Center daily statistics for weekly and monthly reports. Maintain brochure inventory management, and reporting. Proactively maintain brochure rack fullness and upkeep. Maintain cleanliness and tidiness of Visitors Center, ensuring the space and its customers are following all cleanliness and safety protocols. Assist with special projects and performs other duties as needed. Act as lead in visitors center in the absence of Visitor Services Manager or full-time staff. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Acute attention to detail when planning and executing above and beyond experiences. • Excellent written and verbal communication and organizational skills. • Extensive knowledge of the local community and ability to make appropriate visitor recommendations. • Ability to work flexible hours when required. • Basic understanding of Windows Office 365 (SharePoint, Word, Excel, Teams etc.) • Ability to learn primary applications used in the Visitors Center ( Simpleview, Satisfi/Chat etc.) • Able to navigate internet in multiple browsers for promptly assisting visitors and optimizing efficient responses to phone, email and live chat visitor inquiries. • Ability to professionally handle stressful situations. • Ability to work in a team-oriented environment. • Ability to multi-task and easily change focus to a different task. • Ability to prioritize tasks and responsibilities. EXPERIENCE AND EDUCATION High school diploma or equivalent. REASONING ABILITY • Excellent critical thinking and problem solving skills in a variety of situations where limited standardization exists • Must be proactive, flexible, and resourceful. PHYSICAL DEMANDS The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Viewing computer monitors • Sitting • Standing for community functions, presentations, etc. • Ability to lift up to 25 pounds WORK ENVIRONMENT • Public facing, customer driven interactions. • Visitor Center regular operating hours Tuesday through Saturday 10AM to 6pm. Other hours as business demands • Culture that is authentic and upholds the organization core values of PASSION, COLLABORATIVE, INTEGRITY & RESULTS Compensation details: 15-15 Hourly Wage PIabca3-1672
May 18, 2024
Full time
Job Description $15/HR (Part-Time: 15-25hrs per week) 4% Bonus Potential Paid Benefits (Dental, Vision, Short & Long Term Disability, Life & AD&D, Legal) Paid Parking SUMMARY OF POSITION This role serves as a first impression ambassador for Cleveland/Northeast Ohio region and Destination Cleveland and is focused on providing best in class hospitable service to clients visiting the office, residents, and visitors to the city. The CLE Concierge Assistant works within the Cleveland Visitors Center, pop-up satellite centers and activation events during scheduled shifts, including evenings, Saturdays, and occasional special events. This role welcomes, engages and helps create memorable experiences for visitors in person, via phone, email and LiveChat. SUMMARY OF ORGANIZATION As Cleveland's destination marketing & management organization, Destination Cleveland is focused on improving perceptions of Cleveland & attracting people to Cleveland. Destination Cleveland is a private, nonprofit organization with a mission to drive economic impact and stimulate community vitality for Cleveland through memorable leisure, convention and business travel experiences. Learn more at . ESSENTIAL DUTIES AND RESPONSIBILITIES Proactively greet, engage and assist all office guests, visitors and residents and provide the highest level of customer service and satisfaction. Be knowledgeable about local and regional events, attractions and services and maintain internal events spreadsheet. Have an excellent understanding of public transit system, districts and neighborhoods and available visitor experiences. May be responsible for opening and closing of the Visitors Center and ensuring all equipment is functional during scheduled shifts. Collaborate on and assist with set-up/installation of displays in the Visitor Center Answer and direct calls from main Destination Cleveland phone line and acknowledge and respond to Cleveland Visitors Center phone, email and LiveChat during scheduled shifts. Track and maintain Visitors Center daily statistics for weekly and monthly reports. Maintain brochure inventory management, and reporting. Proactively maintain brochure rack fullness and upkeep. Maintain cleanliness and tidiness of Visitors Center, ensuring the space and its customers are following all cleanliness and safety protocols. Assist with special projects and performs other duties as needed. Act as lead in visitors center in the absence of Visitor Services Manager or full-time staff. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Acute attention to detail when planning and executing above and beyond experiences. • Excellent written and verbal communication and organizational skills. • Extensive knowledge of the local community and ability to make appropriate visitor recommendations. • Ability to work flexible hours when required. • Basic understanding of Windows Office 365 (SharePoint, Word, Excel, Teams etc.) • Ability to learn primary applications used in the Visitors Center ( Simpleview, Satisfi/Chat etc.) • Able to navigate internet in multiple browsers for promptly assisting visitors and optimizing efficient responses to phone, email and live chat visitor inquiries. • Ability to professionally handle stressful situations. • Ability to work in a team-oriented environment. • Ability to multi-task and easily change focus to a different task. • Ability to prioritize tasks and responsibilities. EXPERIENCE AND EDUCATION High school diploma or equivalent. REASONING ABILITY • Excellent critical thinking and problem solving skills in a variety of situations where limited standardization exists • Must be proactive, flexible, and resourceful. PHYSICAL DEMANDS The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Viewing computer monitors • Sitting • Standing for community functions, presentations, etc. • Ability to lift up to 25 pounds WORK ENVIRONMENT • Public facing, customer driven interactions. • Visitor Center regular operating hours Tuesday through Saturday 10AM to 6pm. Other hours as business demands • Culture that is authentic and upholds the organization core values of PASSION, COLLABORATIVE, INTEGRITY & RESULTS Compensation details: 15-15 Hourly Wage PIabca3-1672
University of Pittsburgh Medical Center
Pittsburgh, Pennsylvania
UPMC Mercy Hospital is searching for a Patient & Family Concierge Senior to support our Emergency Department! This casual role will work occasional hours to help increase our patient satisfaction and assist with the patient flow/organization of the department. The Patient & Family Concierge, Senior is part of our new recognized Career ladder. This role was formerly known as a Health Unit Coordinator and will function similarly. The Patient & Family Concierge, Senior is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the Concierge, Senior is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge, Senior will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge, Senior may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, supply and equipment management, and administrative support. This position will include patient-facing tasks as well as clerical work, such as answering phones, accurately updating and maintaining patient flow process, coordinating tests and procedures, etc. Above all, the Concierge, Senior will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge, order unit supplies (office supplies, etc.), MD consults. Administrative Support: Completes department administrative functions. Coordinates patient tests and procedures, scheduling patient transports, and completing errands. Responds to telephone calls, providing courteous service to all internal and external callers. Orders and maintains CyraCom equipment. Prints report sheets. Assign Responder 5 and phones. Build and maintains patient charts. Files papers to patient chart. Manages auto-print reports, including OR schedule. Updates Bedboards per unit standards and communicates changes to appropriate staff as needed. Enters and communicates physician orders timely and accurately. Places work order or otherwise contacts Biotronics for malfunctioning equipment. Prints chart copy upon request. Completes patient admissions, discharges, and transfers through electronic health record. Orders parking passes and cashier functions on demand. Requests transport in teletracking, prints ticket to ride. Records transportation data. Checks crash carts including fire equipment and defibrillators as appropriate. Distributes patient and unit mail. Performs unit audits as directed. Initiates quiet time or monitors noise levels. General: Answers unit phones and transfers to appropriate staff Responds to call lights under Nursing Assistant/PCT direction Interacts and socializes with patients and assesses patient needs Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of care Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed Depending upon unit, may maintain resources like pamphlets, department contacts, etc. Depending upon unit, may complete DOH POC audits, hand hygiene audits, TJC environment tracers, and updating both patient & non-patient facing department bulletin boards. Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Access to medications is limited to the distribution of the medication to the nurse. Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. Qualifications: Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED. 6 months of experience as a Patient & Family Concierge or equivalent Demonstrated competency in all responsibilities of Patient & Family Concierge role Internal promotions to this level are based on the discretion of the business unit's assessment of employee performance Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges Ability to follow written and verbal instructions Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran
May 16, 2024
Full time
UPMC Mercy Hospital is searching for a Patient & Family Concierge Senior to support our Emergency Department! This casual role will work occasional hours to help increase our patient satisfaction and assist with the patient flow/organization of the department. The Patient & Family Concierge, Senior is part of our new recognized Career ladder. This role was formerly known as a Health Unit Coordinator and will function similarly. The Patient & Family Concierge, Senior is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the Concierge, Senior is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge, Senior will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge, Senior may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, supply and equipment management, and administrative support. This position will include patient-facing tasks as well as clerical work, such as answering phones, accurately updating and maintaining patient flow process, coordinating tests and procedures, etc. Above all, the Concierge, Senior will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge, order unit supplies (office supplies, etc.), MD consults. Administrative Support: Completes department administrative functions. Coordinates patient tests and procedures, scheduling patient transports, and completing errands. Responds to telephone calls, providing courteous service to all internal and external callers. Orders and maintains CyraCom equipment. Prints report sheets. Assign Responder 5 and phones. Build and maintains patient charts. Files papers to patient chart. Manages auto-print reports, including OR schedule. Updates Bedboards per unit standards and communicates changes to appropriate staff as needed. Enters and communicates physician orders timely and accurately. Places work order or otherwise contacts Biotronics for malfunctioning equipment. Prints chart copy upon request. Completes patient admissions, discharges, and transfers through electronic health record. Orders parking passes and cashier functions on demand. Requests transport in teletracking, prints ticket to ride. Records transportation data. Checks crash carts including fire equipment and defibrillators as appropriate. Distributes patient and unit mail. Performs unit audits as directed. Initiates quiet time or monitors noise levels. General: Answers unit phones and transfers to appropriate staff Responds to call lights under Nursing Assistant/PCT direction Interacts and socializes with patients and assesses patient needs Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of care Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed Depending upon unit, may maintain resources like pamphlets, department contacts, etc. Depending upon unit, may complete DOH POC audits, hand hygiene audits, TJC environment tracers, and updating both patient & non-patient facing department bulletin boards. Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Access to medications is limited to the distribution of the medication to the nurse. Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. Qualifications: Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED. 6 months of experience as a Patient & Family Concierge or equivalent Demonstrated competency in all responsibilities of Patient & Family Concierge role Internal promotions to this level are based on the discretion of the business unit's assessment of employee performance Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges Ability to follow written and verbal instructions Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran
Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: 100% full coverage of healthcare for you and your eligible dependents 100% paid tuition at network schools Free lunch Free parking Free theme park admission and much more! Operators are responsible for providing the Guest's first experience with the Spirit of Aulani while answering phones and assisting Guests with pre-arrival needs. After their arrival, operators continue to provide great service as they assist our Guests in-house with questions and ensure their needs are met and exceeded. Operators also assist cast members and non guests with any questions or request. Responsibilities : Responsible for constant communication with Guests/Cast Members via a phone station Must maintain a pleasant, engaging and positive demeanor while answering phone inquiries ("a smile in your voice") Answer phones, dispatch guest calls, cast member and assist with any questions or special requests. Previous computer experience- requires use of internet and other application systems High guest service expectations, initiative and ability to hold a conversation with a Guest Must remain calm in highly stressful situations and be knowledgeable of emergency procedures Requires high attention to detail and exceptional listening skills Must have schedule flexibility Must be knowledgeable about Resort offerings, Hawaiian islands knowledge and surrounding area knowledge May also be cross utilized with the following roles, including, but not limited to: Front Desk and Arrival Staff Agent - Check in/out process, greeting/welcoming arriving guests, assist guest with questions regarding their room, folio activity or hotel reservation Concierge Agent - assist Guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotels Basic Qualifications : Must have Graveyard availability Previous cash handling experience Previous computer experience Ability to perform in a fast-paced and sometimes stressful working environment Ability to multi task Ability to confidently utilize service recovery methods Enthusiastic about interacting and helping guests Receptive to special requests Willing to follow instructions and take direction Availability Requirements: Training Availability: 7-8 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training Additional Planned time off (vacations or non-paid time off) may not be available until the New Year. Preferred Qualifications: Knowledge of Japanese language is highly preferred Knowledge of Hawaiian language preferred Previous work experience in a Hotel/Front Desk environment Previous experience in a high volume, fast paced office type environment Previous Leadership experience Additional Information : SCHEDULE AVAILABILTY This position is Full-time; must be available for all days and shifts Our Resort operates 24 hours a day, 365 days a year. SUBMITTING YOUR APPLICATION After clicking "Apply for this job" below, the employment application will open in a new window. Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page. The pay rate for this role in Hawaii is $30.44 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit:
May 14, 2024
Full time
Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: 100% full coverage of healthcare for you and your eligible dependents 100% paid tuition at network schools Free lunch Free parking Free theme park admission and much more! Operators are responsible for providing the Guest's first experience with the Spirit of Aulani while answering phones and assisting Guests with pre-arrival needs. After their arrival, operators continue to provide great service as they assist our Guests in-house with questions and ensure their needs are met and exceeded. Operators also assist cast members and non guests with any questions or request. Responsibilities : Responsible for constant communication with Guests/Cast Members via a phone station Must maintain a pleasant, engaging and positive demeanor while answering phone inquiries ("a smile in your voice") Answer phones, dispatch guest calls, cast member and assist with any questions or special requests. Previous computer experience- requires use of internet and other application systems High guest service expectations, initiative and ability to hold a conversation with a Guest Must remain calm in highly stressful situations and be knowledgeable of emergency procedures Requires high attention to detail and exceptional listening skills Must have schedule flexibility Must be knowledgeable about Resort offerings, Hawaiian islands knowledge and surrounding area knowledge May also be cross utilized with the following roles, including, but not limited to: Front Desk and Arrival Staff Agent - Check in/out process, greeting/welcoming arriving guests, assist guest with questions regarding their room, folio activity or hotel reservation Concierge Agent - assist Guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotels Basic Qualifications : Must have Graveyard availability Previous cash handling experience Previous computer experience Ability to perform in a fast-paced and sometimes stressful working environment Ability to multi task Ability to confidently utilize service recovery methods Enthusiastic about interacting and helping guests Receptive to special requests Willing to follow instructions and take direction Availability Requirements: Training Availability: 7-8 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training Additional Planned time off (vacations or non-paid time off) may not be available until the New Year. Preferred Qualifications: Knowledge of Japanese language is highly preferred Knowledge of Hawaiian language preferred Previous work experience in a Hotel/Front Desk environment Previous experience in a high volume, fast paced office type environment Previous Leadership experience Additional Information : SCHEDULE AVAILABILTY This position is Full-time; must be available for all days and shifts Our Resort operates 24 hours a day, 365 days a year. SUBMITTING YOUR APPLICATION After clicking "Apply for this job" below, the employment application will open in a new window. Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page. The pay rate for this role in Hawaii is $30.44 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit:
Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: 100% full coverage of healthcare for you and your eligible dependents 100% paid tuition at network schools Free lunch Free parking Free theme park admission and much more! Operators are responsible for providing the Guest's first experience with the Spirit of Aulani while answering phones and assisting Guests with pre-arrival needs. After their arrival, operators continue to provide great service as they assist our Guests in-house with questions and ensure their needs are met and exceeded. Operators also assist cast members and non guests with any questions or request. Responsibilities : Responsible for constant communication with Guests/Cast Members via a phone station Must maintain a pleasant, engaging and positive demeanor while answering phone inquiries ("a smile in your voice") Answer phones, dispatch guest calls, cast member and assist with any questions or special requests. Previous computer experience- requires use of internet and other application systems High guest service expectations, initiative and ability to hold a conversation with a Guest Must remain calm in highly stressful situations and be knowledgeable of emergency procedures Requires high attention to detail and exceptional listening skills Must have schedule flexibility Must be knowledgeable about Resort offerings, Hawaiian islands knowledge and surrounding area knowledge May also be cross utilized with the following roles, including, but not limited to: Front Desk and Arrival Staff Agent - Check in/out process, greeting/welcoming arriving guests, assist guest with questions regarding their room, folio activity or hotel reservation Concierge Agent - assist Guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotels Basic Qualifications : Must have Graveyard availability Previous cash handling experience Previous computer experience Ability to perform in a fast-paced and sometimes stressful working environment Ability to multi task Ability to confidently utilize service recovery methods Enthusiastic about interacting and helping guests Receptive to special requests Willing to follow instructions and take direction Availability Requirements: Training Availability: 7-8 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training Additional Planned time off (vacations or non-paid time off) may not be available until the New Year. Preferred Qualifications: Knowledge of Japanese language is highly preferred Knowledge of Hawaiian language preferred Previous work experience in a Hotel/Front Desk environment Previous experience in a high volume, fast paced office type environment Previous Leadership experience Additional Information : SCHEDULE AVAILABILTY This position is Full-time; must be available for all days and shifts Our Resort operates 24 hours a day, 365 days a year. SUBMITTING YOUR APPLICATION After clicking "Apply for this job" below, the employment application will open in a new window. Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page. The pay rate for this role in Hawaii is $30.44 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit:
May 14, 2024
Full time
Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: 100% full coverage of healthcare for you and your eligible dependents 100% paid tuition at network schools Free lunch Free parking Free theme park admission and much more! Operators are responsible for providing the Guest's first experience with the Spirit of Aulani while answering phones and assisting Guests with pre-arrival needs. After their arrival, operators continue to provide great service as they assist our Guests in-house with questions and ensure their needs are met and exceeded. Operators also assist cast members and non guests with any questions or request. Responsibilities : Responsible for constant communication with Guests/Cast Members via a phone station Must maintain a pleasant, engaging and positive demeanor while answering phone inquiries ("a smile in your voice") Answer phones, dispatch guest calls, cast member and assist with any questions or special requests. Previous computer experience- requires use of internet and other application systems High guest service expectations, initiative and ability to hold a conversation with a Guest Must remain calm in highly stressful situations and be knowledgeable of emergency procedures Requires high attention to detail and exceptional listening skills Must have schedule flexibility Must be knowledgeable about Resort offerings, Hawaiian islands knowledge and surrounding area knowledge May also be cross utilized with the following roles, including, but not limited to: Front Desk and Arrival Staff Agent - Check in/out process, greeting/welcoming arriving guests, assist guest with questions regarding their room, folio activity or hotel reservation Concierge Agent - assist Guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotels Basic Qualifications : Must have Graveyard availability Previous cash handling experience Previous computer experience Ability to perform in a fast-paced and sometimes stressful working environment Ability to multi task Ability to confidently utilize service recovery methods Enthusiastic about interacting and helping guests Receptive to special requests Willing to follow instructions and take direction Availability Requirements: Training Availability: 7-8 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training Additional Planned time off (vacations or non-paid time off) may not be available until the New Year. Preferred Qualifications: Knowledge of Japanese language is highly preferred Knowledge of Hawaiian language preferred Previous work experience in a Hotel/Front Desk environment Previous experience in a high volume, fast paced office type environment Previous Leadership experience Additional Information : SCHEDULE AVAILABILTY This position is Full-time; must be available for all days and shifts Our Resort operates 24 hours a day, 365 days a year. SUBMITTING YOUR APPLICATION After clicking "Apply for this job" below, the employment application will open in a new window. Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page. The pay rate for this role in Hawaii is $30.44 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit:
Senior Living Communities
Saint Simons Island, Georgia
Find your new career with a team that makes a difference in senior's lives. Come see why Marsh's Edge is certified as a Great Place to Work! Now accepting applications for a Concierge / Receptionist - PT for evenings and Saturdays. Concierge is the 'face' of the community. This position is quite often the first contact for prospects, guests, and family members and supports sales efforts by effectively handling incoming sales calls, tours and walk-ins and provide a warm and welcoming experience for guests. The Concierge provides telephone and administrative support, as appropriate, for all departments in the community. We look forward to meeting you soon! Interviews offered daily! MUST BE AVAILABLE TO WORK EVENING AND WEEKEND SHIFTS POSITION SUMMARY: The Concierge is the "Director of First Impressions" of the community and quite often the first contact for prospects, guests, and family members. ESSENTIAL FUNCTIONS: Greets, engages and assists residents, family members, guests, and visitors in a vibrant, courteous and professional manner. Answers internal and external telephone calls, pages & walkie talkie. Promotes programs, outings and events, encourages participation, and assists residents and/or guests with registration. Supports community sales efforts by engaging visitors and prospective residents, collecting information, and promoting Senior Living Communities as a great place to live. Maintains building security, monitors security systems, including the emergency call system, and responds accordingly. Manages the operation and maintenance of all office equipment and communication devices (i.e. call transfers). Manages mail and newspaper delivery. Assists Business Office Manager with ordering and maintaining adequate inventory of office and community supplies. Participates in and attends all required in-service training sessions. Maintains HIPPA standards and regards all medical or healthcare information pertaining to residents & employees as confidential. Other duties as assigned.
May 14, 2024
Full time
Find your new career with a team that makes a difference in senior's lives. Come see why Marsh's Edge is certified as a Great Place to Work! Now accepting applications for a Concierge / Receptionist - PT for evenings and Saturdays. Concierge is the 'face' of the community. This position is quite often the first contact for prospects, guests, and family members and supports sales efforts by effectively handling incoming sales calls, tours and walk-ins and provide a warm and welcoming experience for guests. The Concierge provides telephone and administrative support, as appropriate, for all departments in the community. We look forward to meeting you soon! Interviews offered daily! MUST BE AVAILABLE TO WORK EVENING AND WEEKEND SHIFTS POSITION SUMMARY: The Concierge is the "Director of First Impressions" of the community and quite often the first contact for prospects, guests, and family members. ESSENTIAL FUNCTIONS: Greets, engages and assists residents, family members, guests, and visitors in a vibrant, courteous and professional manner. Answers internal and external telephone calls, pages & walkie talkie. Promotes programs, outings and events, encourages participation, and assists residents and/or guests with registration. Supports community sales efforts by engaging visitors and prospective residents, collecting information, and promoting Senior Living Communities as a great place to live. Maintains building security, monitors security systems, including the emergency call system, and responds accordingly. Manages the operation and maintenance of all office equipment and communication devices (i.e. call transfers). Manages mail and newspaper delivery. Assists Business Office Manager with ordering and maintaining adequate inventory of office and community supplies. Participates in and attends all required in-service training sessions. Maintains HIPPA standards and regards all medical or healthcare information pertaining to residents & employees as confidential. Other duties as assigned.
University of Pittsburgh Medical Center
Jamestown, New York
Are you someone who enjoys helping others? Possibly interested in creating a career in the hospital setting but not sure where to start? This is the perfect position for you! UPMC Chautauqua is seeking a full-time Patient & Family Concierge, Sr to join us full-time on our Critical Care Unit. This position offers 3/12 hour shifts weekly to include every other weekend and rotating holidays. As a Patient and Family Concierge you will work alongside our Patient Care Technicians and Professional Staff Nurses to help create a better experience for both patient and family members entering and exiting the hospital. A Patient and Family Concierge will be assigned both bedside, stocking, and administrative tasks. UPMC takes pride in advancing its employees through our Career Ladders. This position has room for advancement within the department. We encourage you to apply and become a part of UPMC Chautauqua! Responsibilities: Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge, order unit supplies (office supplies, etc.), MD consults. Administrative Support: Completes department administrative functions. Coordinates patient tests and procedures, scheduling patient transports, and completing errands. Responds to telephone calls, providing courteous service to all internal and external callers. Orders and maintains CyraCom equipment. Prints report sheets. Assign Responder 5 and phones. Build and maintains patient charts. Files papers to patient chart. Manages auto-print reports, including OR schedule. Updates Bedboards per unit standards and communicates changes to appropriate staff as needed. Enters and communicates physician orders timely and accurately. Places work order or otherwise contacts Biotronics for malfunctioning equipment. Prints chart copy upon request. Completes patient admissions, discharges, and transfers through electronic health record. Orders parking passes and cashier functions on demand. Requests transport in teletracking, prints ticket to ride. Records transportation data. Checks crash carts including fire equipment and defibrillators as appropriate. Distributes patient and unit mail. Performs unit audits as directed. Initiates quiet time or monitors noise levels. General: Answers unit phones and transfers to appropriate staff Responds to call lights under Nursing Assistant/PCT direction Interacts and socializes with patients and assesses patient needs Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of care Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed Depending upon unit, may maintain resources like pamphlets, department contacts, etc. Depending upon unit, may complete DOH POC audits, hand hygiene audits, TJC environment tracers, and updating both patient & non-patient facing department bulletin boards.Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers.? Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Access to medications is limited to the distribution of the medication to the nurse.Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don?t Direct, Own Your Zone) when performing all job responsibilities. Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. Qualifications: Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED.6 months of experience as a Patient & Family Concierge or equivalent Demonstrated competency in all responsibilities of Patient & Family Concierge role. Internal promotions to this level are based on the discretion of the business units assessment of employee performance. Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges Ability to follow written and verbal instructions Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran
May 13, 2024
Full time
Are you someone who enjoys helping others? Possibly interested in creating a career in the hospital setting but not sure where to start? This is the perfect position for you! UPMC Chautauqua is seeking a full-time Patient & Family Concierge, Sr to join us full-time on our Critical Care Unit. This position offers 3/12 hour shifts weekly to include every other weekend and rotating holidays. As a Patient and Family Concierge you will work alongside our Patient Care Technicians and Professional Staff Nurses to help create a better experience for both patient and family members entering and exiting the hospital. A Patient and Family Concierge will be assigned both bedside, stocking, and administrative tasks. UPMC takes pride in advancing its employees through our Career Ladders. This position has room for advancement within the department. We encourage you to apply and become a part of UPMC Chautauqua! Responsibilities: Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge, order unit supplies (office supplies, etc.), MD consults. Administrative Support: Completes department administrative functions. Coordinates patient tests and procedures, scheduling patient transports, and completing errands. Responds to telephone calls, providing courteous service to all internal and external callers. Orders and maintains CyraCom equipment. Prints report sheets. Assign Responder 5 and phones. Build and maintains patient charts. Files papers to patient chart. Manages auto-print reports, including OR schedule. Updates Bedboards per unit standards and communicates changes to appropriate staff as needed. Enters and communicates physician orders timely and accurately. Places work order or otherwise contacts Biotronics for malfunctioning equipment. Prints chart copy upon request. Completes patient admissions, discharges, and transfers through electronic health record. Orders parking passes and cashier functions on demand. Requests transport in teletracking, prints ticket to ride. Records transportation data. Checks crash carts including fire equipment and defibrillators as appropriate. Distributes patient and unit mail. Performs unit audits as directed. Initiates quiet time or monitors noise levels. General: Answers unit phones and transfers to appropriate staff Responds to call lights under Nursing Assistant/PCT direction Interacts and socializes with patients and assesses patient needs Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of care Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed Depending upon unit, may maintain resources like pamphlets, department contacts, etc. Depending upon unit, may complete DOH POC audits, hand hygiene audits, TJC environment tracers, and updating both patient & non-patient facing department bulletin boards.Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers.? Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Access to medications is limited to the distribution of the medication to the nurse.Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don?t Direct, Own Your Zone) when performing all job responsibilities. Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. Qualifications: Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED.6 months of experience as a Patient & Family Concierge or equivalent Demonstrated competency in all responsibilities of Patient & Family Concierge role. Internal promotions to this level are based on the discretion of the business units assessment of employee performance. Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges Ability to follow written and verbal instructions Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran
Are you someone who enjoys helping others? Possibly interested in creating a career in the hospital setting but not sure where to start? This is the perfect position for you! UPMC Chautauqua is seeking a full-time Patient & Family Concierge, Sr to join us full-time on our Critical Care Unit. This position offers 3/12 hour shifts weekly to include every other weekend and rotating holidays. As a Patient and Family Concierge you will work alongside our Patient Care Technicians and Professional Staff Nurses to help create a better experience for both patient and family members entering and exiting the hospital. A Patient and Family Concierge will be assigned both bedside, stocking, and administrative tasks. UPMC takes pride in advancing its employees through our Career Ladders. This position has room for advancement within the department. We encourage you to apply and become a part of UPMC Chautauqua! Responsibilities: + Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. + Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. + Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. + Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. + Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge, order unit supplies (office supplies, etc.), MD consults. + Administrative Support: Completes department administrative functions. Coordinates patient tests and procedures, scheduling patient transports, and completing errands. Responds to telephone calls, providing courteous service to all internal and external callers. Orders and maintains CyraCom equipment. Prints report sheets. Assign Responder 5 and phones. Build and maintains patient charts. Files papers to patient chart. Manages auto-print reports, including OR schedule. Updates Bedboards per unit standards and communicates changes to appropriate staff as needed. Enters and communicates physician orders timely and accurately. Places work order or otherwise contacts Biotronics for malfunctioning equipment. Prints chart copy upon request. Completes patient admissions, discharges, and transfers through electronic health record. Orders parking passes and cashier functions on demand. Requests transport in teletracking, prints ticket to ride. Records transportation data. Checks crash carts including fire equipment and defibrillators as appropriate. Distributes patient and unit mail. Performs unit audits as directed. Initiates quiet time or monitors noise levels. + General: Answers unit phones and transfers to appropriate staff Responds to call lights under Nursing Assistant/PCT direction Interacts and socializes with patients and assesses patient needs Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of care Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed Depending upon unit, may maintain resources like pamphlets, department contacts, etc. Depending upon unit, may complete DOH POC audits, hand hygiene audits, TJC environment tracers, and updating both patient & non-patient facing department bulletin boards.Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers.? Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Access to medications is limited to the distribution of the medication to the nurse.Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don?t Direct, Own Your Zone) when performing all job responsibilities. Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED.6 months of experience as a Patient & Family Concierge or equivalent Demonstrated competency in all responsibilities of Patient & Family Concierge role. Internal promotions to this level are based on the discretion of the business units assessment of employee performance. Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges Ability to follow written and verbal instructions Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran
May 13, 2024
Full time
Are you someone who enjoys helping others? Possibly interested in creating a career in the hospital setting but not sure where to start? This is the perfect position for you! UPMC Chautauqua is seeking a full-time Patient & Family Concierge, Sr to join us full-time on our Critical Care Unit. This position offers 3/12 hour shifts weekly to include every other weekend and rotating holidays. As a Patient and Family Concierge you will work alongside our Patient Care Technicians and Professional Staff Nurses to help create a better experience for both patient and family members entering and exiting the hospital. A Patient and Family Concierge will be assigned both bedside, stocking, and administrative tasks. UPMC takes pride in advancing its employees through our Career Ladders. This position has room for advancement within the department. We encourage you to apply and become a part of UPMC Chautauqua! Responsibilities: + Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. + Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. + Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. + Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. + Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge, order unit supplies (office supplies, etc.), MD consults. + Administrative Support: Completes department administrative functions. Coordinates patient tests and procedures, scheduling patient transports, and completing errands. Responds to telephone calls, providing courteous service to all internal and external callers. Orders and maintains CyraCom equipment. Prints report sheets. Assign Responder 5 and phones. Build and maintains patient charts. Files papers to patient chart. Manages auto-print reports, including OR schedule. Updates Bedboards per unit standards and communicates changes to appropriate staff as needed. Enters and communicates physician orders timely and accurately. Places work order or otherwise contacts Biotronics for malfunctioning equipment. Prints chart copy upon request. Completes patient admissions, discharges, and transfers through electronic health record. Orders parking passes and cashier functions on demand. Requests transport in teletracking, prints ticket to ride. Records transportation data. Checks crash carts including fire equipment and defibrillators as appropriate. Distributes patient and unit mail. Performs unit audits as directed. Initiates quiet time or monitors noise levels. + General: Answers unit phones and transfers to appropriate staff Responds to call lights under Nursing Assistant/PCT direction Interacts and socializes with patients and assesses patient needs Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of care Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed Depending upon unit, may maintain resources like pamphlets, department contacts, etc. Depending upon unit, may complete DOH POC audits, hand hygiene audits, TJC environment tracers, and updating both patient & non-patient facing department bulletin boards.Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers.? Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Access to medications is limited to the distribution of the medication to the nurse.Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don?t Direct, Own Your Zone) when performing all job responsibilities. Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED.6 months of experience as a Patient & Family Concierge or equivalent Demonstrated competency in all responsibilities of Patient & Family Concierge role. Internal promotions to this level are based on the discretion of the business units assessment of employee performance. Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges Ability to follow written and verbal instructions Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran
Merrill Gardens at Tacoma - Highly competitive pay! A free daily meal! Starting pay: Merrill Family of Senior Living Communities , a privately-owned family company with a proud history of success, is currently hiring a Concierge at Merrill Gardens at Tacoma in Tacoma, Washington . If you want a career with kindness and are a team-focused individual with a deep commitment to customer service, please start the online application process to become part of the Merrill family! We offer our employees: Highly competitive pay! Benefits that include medical, dental, vision, 401(k) with generous company match, vacation & sick time, holidays, and more! A free daily meal! A stable career with a long-term company committed to our team members for 30 years. A rapidly growing company with opportunities for advancement! Our Concierges are responsible for: Provide a high level of customer service to residents and Team Members by achieving the standards as outlined in the MG CARES program. Coordinates with local restaurants and entertainment venues and makes reservations and ticket purchases for residents. Coordinates dry cleaning or any other outside services residents may need. Provides shuttle service and valet for residents as needed. Plans and coordinates parking assignments for valet and special event parking. Assists with developing community communications, such as activities calendars, to residents, families, and prospective residents. Ensures the entry way and lobby of community are clean and free of debris. Purchases supplies as approved and ensures supplies purchased do not exceed budget. Drives for residents and community outings as assigned. Supports management team with special holiday/event planning. Other duties as assigned. If you are someone with: High School diploma required; College Degree or equivalent preferred. Valid Drivers' License. Excellent driving record (last 5 years). At least 25 years of age. Consider applying to become a Concierge with the Merrill Family of Senior Living Communities! Yes, You Can have a meaningful Career! Our mission is to provide an inspiring environment for our residents, families, and team members where every life is defined by the possibilities. Merrill Gardens is an Equal Opportunity Employer
May 13, 2024
Full time
Merrill Gardens at Tacoma - Highly competitive pay! A free daily meal! Starting pay: Merrill Family of Senior Living Communities , a privately-owned family company with a proud history of success, is currently hiring a Concierge at Merrill Gardens at Tacoma in Tacoma, Washington . If you want a career with kindness and are a team-focused individual with a deep commitment to customer service, please start the online application process to become part of the Merrill family! We offer our employees: Highly competitive pay! Benefits that include medical, dental, vision, 401(k) with generous company match, vacation & sick time, holidays, and more! A free daily meal! A stable career with a long-term company committed to our team members for 30 years. A rapidly growing company with opportunities for advancement! Our Concierges are responsible for: Provide a high level of customer service to residents and Team Members by achieving the standards as outlined in the MG CARES program. Coordinates with local restaurants and entertainment venues and makes reservations and ticket purchases for residents. Coordinates dry cleaning or any other outside services residents may need. Provides shuttle service and valet for residents as needed. Plans and coordinates parking assignments for valet and special event parking. Assists with developing community communications, such as activities calendars, to residents, families, and prospective residents. Ensures the entry way and lobby of community are clean and free of debris. Purchases supplies as approved and ensures supplies purchased do not exceed budget. Drives for residents and community outings as assigned. Supports management team with special holiday/event planning. Other duties as assigned. If you are someone with: High School diploma required; College Degree or equivalent preferred. Valid Drivers' License. Excellent driving record (last 5 years). At least 25 years of age. Consider applying to become a Concierge with the Merrill Family of Senior Living Communities! Yes, You Can have a meaningful Career! Our mission is to provide an inspiring environment for our residents, families, and team members where every life is defined by the possibilities. Merrill Gardens is an Equal Opportunity Employer
Are you someone who enjoys helping others and interested in starting a career in the hospital setting? As a Patient & Family Concierge, you will work alongside our Patient Care Technicians and Professional Staff Nurses to help create a better experience for both patients and family members entering and exiting the hospital. The Patient & Family Concierge will be assigned both bedside, stocking, and administrative tasks. UPMC Children's Hospital is currently seeking a Full-Time Patient & Family Concierge (PFC) for our Neonatal Intensive Care Unit. Rotating shifts, weekend shifts, and rotating holiday shifts will be required. _The final candidate will be placed in the appropriate title and pay rate based on experience and education. The starting rate of pay for a PFC is $17.38/hr._ The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the PFC is to create and deliver a top-notch experience for patients, visitors, and colleagues. The PFC will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the PFC may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the PFC will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: + Destination Coordination: + Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. + Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. + Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. + Issues courtesy parking discounts and free passes when appropriate. + Issues patient scooters to patients and visitors as needed. + Assists with parking cashier functions and validates patient parking. + Establishes tracking of patient belongings upon admission. + Environmental Services: + Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. + Replenishes supplies as needed. + Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. + Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. + Dietary Services: + Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. + Maintains food safety and quality by applying HACCP principles throughout service. + Adheres to department procedures regarding the operation of all food service equipment. + Performs sanitation in accordance with departmental procedures and health department guidelines. + Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. + Delivers other nourishments to patients upon request. + Follows all safety and sanitation regulations. + Transportation Services: + Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. + Performs inspections and disinfecting procedures on transportation equipment utilized by the department. + Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. + Reports the status of transportation activities and abnormal activities to a supervisor. + Enters requests for equipment repairs into the online portal as maintenance issues are identified. + Inspects and disinfects transportation equipment. + Supply & Equipment Management: + Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. + Organizes supply room. + Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. + Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. + Maintains refrigerator and temperature logs and checks all expiration dates on supplies. + Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. + Monitors supply inventory and expiration date in collaboration with supply chain management. + Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge. + General: + Answers unit phones and transfers to appropriate staff. + Responds to call lights under Nursing Assistant/PCT direction. + Interacts and socializes with patients and assesses patient needs. + Rounds hourly to ensure all areas of responsibility are met satisfactorily. + Prints and distributes daily plans of care. + Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed. + Depending upon unit, may maintain resources like pamphlets, department contacts, etc. + Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. + Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. + Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. + Access to medications is limited to the distribution of the medication to the nurse. + Performs in accordance with all other system-wide competencies/behaviors. + Performs other duties as assigned. + Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. + High School diploma + OR active High School/GED program enrollment + OR one year of previous job experience required in lieu of HS Diploma/GED. + Previous experience in health care or customer service is a plus, but not required. + Ability to follow written and verbal instructions. Licensure, Certifications, and Clearances: + Act 31 Child Abuse Reporting with renewal + Act 33 with renewal + Act 34 with renewal + Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran
May 11, 2024
Full time
Are you someone who enjoys helping others and interested in starting a career in the hospital setting? As a Patient & Family Concierge, you will work alongside our Patient Care Technicians and Professional Staff Nurses to help create a better experience for both patients and family members entering and exiting the hospital. The Patient & Family Concierge will be assigned both bedside, stocking, and administrative tasks. UPMC Children's Hospital is currently seeking a Full-Time Patient & Family Concierge (PFC) for our Neonatal Intensive Care Unit. Rotating shifts, weekend shifts, and rotating holiday shifts will be required. _The final candidate will be placed in the appropriate title and pay rate based on experience and education. The starting rate of pay for a PFC is $17.38/hr._ The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the PFC is to create and deliver a top-notch experience for patients, visitors, and colleagues. The PFC will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the PFC may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the PFC will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: + Destination Coordination: + Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. + Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. + Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. + Issues courtesy parking discounts and free passes when appropriate. + Issues patient scooters to patients and visitors as needed. + Assists with parking cashier functions and validates patient parking. + Establishes tracking of patient belongings upon admission. + Environmental Services: + Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. + Replenishes supplies as needed. + Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. + Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. + Dietary Services: + Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. + Maintains food safety and quality by applying HACCP principles throughout service. + Adheres to department procedures regarding the operation of all food service equipment. + Performs sanitation in accordance with departmental procedures and health department guidelines. + Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. + Delivers other nourishments to patients upon request. + Follows all safety and sanitation regulations. + Transportation Services: + Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. + Performs inspections and disinfecting procedures on transportation equipment utilized by the department. + Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. + Reports the status of transportation activities and abnormal activities to a supervisor. + Enters requests for equipment repairs into the online portal as maintenance issues are identified. + Inspects and disinfects transportation equipment. + Supply & Equipment Management: + Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. + Organizes supply room. + Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. + Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. + Maintains refrigerator and temperature logs and checks all expiration dates on supplies. + Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. + Monitors supply inventory and expiration date in collaboration with supply chain management. + Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge. + General: + Answers unit phones and transfers to appropriate staff. + Responds to call lights under Nursing Assistant/PCT direction. + Interacts and socializes with patients and assesses patient needs. + Rounds hourly to ensure all areas of responsibility are met satisfactorily. + Prints and distributes daily plans of care. + Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed. + Depending upon unit, may maintain resources like pamphlets, department contacts, etc. + Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. + Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. + Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. + Access to medications is limited to the distribution of the medication to the nurse. + Performs in accordance with all other system-wide competencies/behaviors. + Performs other duties as assigned. + Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. + High School diploma + OR active High School/GED program enrollment + OR one year of previous job experience required in lieu of HS Diploma/GED. + Previous experience in health care or customer service is a plus, but not required. + Ability to follow written and verbal instructions. Licensure, Certifications, and Clearances: + Act 31 Child Abuse Reporting with renewal + Act 33 with renewal + Act 34 with renewal + Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran
University of Pittsburgh Medical Center
Pittsburgh, Pennsylvania
Are you someone who enjoys helping others and interested in starting a career in the hospital setting? As a Patient & Family Concierge, you will work alongside our Patient Care Technicians and Professional Staff Nurses to help create a better experience for both patients and family members entering and exiting the hospital. The Patient & Family Concierge will be assigned both bedside, stocking, and administrative tasks. UPMC Children's Hospital is currently seeking a Full-Time Patient & Family Concierge (PFC) for our Neonatal Intensive Care Unit. Rotating shifts, weekend shifts, and rotating holiday shifts will be required. The final candidate will be placed in the appropriate title and pay rate based on experience and education. The starting rate of pay for a PFC is $17.38/hr. The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the PFC is to create and deliver a top-notch experience for patients, visitors, and colleagues. The PFC will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the PFC may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the PFC will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge. General: Answers unit phones and transfers to appropriate staff. Responds to call lights under Nursing Assistant/PCT direction. Interacts and socializes with patients and assesses patient needs. Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of care. Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed. Depending upon unit, may maintain resources like pamphlets, department contacts, etc. Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. Access to medications is limited to the distribution of the medication to the nurse. Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. Qualifications: Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED. Previous experience in health care or customer service is a plus, but not required. Ability to follow written and verbal instructions. Licensure, Certifications, and Clearances: Act 31 Child Abuse Reporting with renewal Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran
May 11, 2024
Full time
Are you someone who enjoys helping others and interested in starting a career in the hospital setting? As a Patient & Family Concierge, you will work alongside our Patient Care Technicians and Professional Staff Nurses to help create a better experience for both patients and family members entering and exiting the hospital. The Patient & Family Concierge will be assigned both bedside, stocking, and administrative tasks. UPMC Children's Hospital is currently seeking a Full-Time Patient & Family Concierge (PFC) for our Neonatal Intensive Care Unit. Rotating shifts, weekend shifts, and rotating holiday shifts will be required. The final candidate will be placed in the appropriate title and pay rate based on experience and education. The starting rate of pay for a PFC is $17.38/hr. The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the PFC is to create and deliver a top-notch experience for patients, visitors, and colleagues. The PFC will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the PFC may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the PFC will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge. General: Answers unit phones and transfers to appropriate staff. Responds to call lights under Nursing Assistant/PCT direction. Interacts and socializes with patients and assesses patient needs. Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of care. Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed. Depending upon unit, may maintain resources like pamphlets, department contacts, etc. Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. Access to medications is limited to the distribution of the medication to the nurse. Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. Qualifications: Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED. Previous experience in health care or customer service is a plus, but not required. Ability to follow written and verbal instructions. Licensure, Certifications, and Clearances: Act 31 Child Abuse Reporting with renewal Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran
Job Summary The Food & Beverage Manager is responsible for assuring attentive friendly courteous and efficient service in all F&B Outlets Room Service Lounge and Banquets while maintaining adherence to budgeted payroll and overhead cost. He/she is also responsible for continually working towards improving Restaurant Room Service Lounge and Banquet sales revenues to exceed budget. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. Responsibilities QUALIFICATIONS: At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Must be proficient in Windows operating systems Company approved spreadsheets and word processing. Supervisory experience required. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality's standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality's standards and regulations to encourage safe and efficient hotel operations. Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid Maintain a warm and friendly demeanor at all times. Be familiar with the organization of the hotel and know the function of each department. Ensure training of all Food and Beverage/Banquet personnel using the steps to effective training according to Aimbridge Hospitality's standards. Maintain follow-through of all guest requests problems complaints and/or accidents which occur in the Restaurant Room Service Lounge or Banquets. Motivate coach counsel and discipline all F&B personnel according to company S.O.P.'s. Review F&B staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement. Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards. Prepare and conduct all F&B interviews and follow hiring procedures according to company S.O.P.'s. Prepare employee shift schedule according to the business forecast payroll budget guidelines and productivity requirements. Present the schedule with the Wage Progress Report to the G.M. weekly. Ensure that wage progress and productivity reports are completed accurately and on a timely basis. Conduct all 90 day and annual employee performance appraisals according to company S.O.P.'s. Ensure implementation of all Aimbridge Hospitality's policies and house rules. Assist in developing and ensure implementation of Food and Beverage promotional ideas. Ensure all beverage costs are maintained to meet budget. Focus the F&B Department on their role in contributing to the guest service scores. Ensure compliance to company training using the steps to effective training according to Aimbridge Hospitality's standards. Maintain company S.O.P.'s regarding purchase orders vouchering of invoices and checkbook accounting. Develop initiate and promote sales including up selling programs for use by all service personnel. Ensure Aimbridge Hospitality's service standards are maintained throughout the Food and Beverage/Banquet Department. Participate in required M.O.D. coverage as scheduled. Initiate all necessary F&B-related reports according to company standards. Complete all Food and Beverage forecasting and budgeting in a timely and efficient manner. Ensure that F&B employees are at all times attentive friendly helpful and courteous to guests all other employees and managers. Ensure that the quarterly operating equipment inventory is done pars are evaluated and quarterly purchases are planned. Maintain all Aimbridge Hospitality's S.O.P.'s concerning credit policies. React to negative trends in market place by implementing food and beverage blitzes and promotions. Organize and conduct monthly department meetings with restaurant and lounge staff and weekly F&B meeting according to Aimbridge Hospitality's standards. Attend daily BEO meeting. Conduct beverage purchasing as needed. Purchase Food & Beverage operating equipment as needed. Conduct monthly beverage inventories and reconciliations. Ensure that the quality and presentation of all food products are according to Aimbridge Hospitality's standard. Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. Oversee the operations of the Banquet department. Use the hotel's P.O.S. system to print reports. Analyze reports generated. Establish and maintain key control system. Complete monthly meu analysis and submit to the Corporate Office. Monitor and follow up on all Food and Beverage cash overages and shortages. Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. Complete all required correspondence in a timely and efficient manner. Attend monthly all-employee meetings and any other functions required by management. Maintain close communication links with all employees. Provide a motivating influence and seek input regarding food and beverage issues from employees. Ensure a high level of positive communication exists between the Food & Beverage and Food Production staffs. Perform P.O.S. changes in menus or additions/deletions of servers as necessary. Handle items for “Lost and Foundâ€_ according to the standards. Maintain required pars of all stock. Review food sales for accuracy daily. Perform any other duties as requested by the General Manager. Property Details Praised as the first modern American hotel when it opened in 1956, The Statler, Curio Collection by Hilton, offers guests a genuine Dallas experience. This resilient 19-story landmark established Dallas as an epicenter for business and entertainment. In addition to the largest convention space in the southwest, the hotel boasted many firsts including elevator music and the city's first and only heliport. Numerous celebrities performed in the Grand Ballroom including the Jackson 5 and Tony Bennett. The Statler symbolizes the heart and soul of Dallas and delivers the style and comfort you expect from a downtown Dallas hotel. Our newly renovated rooms and suites maintain a retro-forward décor and offer high-performance features including concierge iPads, mounted Smart HDTVs, complimentary WiFi and Nespresso coffee makers. Travelers can select a corporate suite for extra space with a separate living area and great views or spoil themselves with a Presidential Suite. Dining at The Statler will never go under the radar. Our restaurants include an all-day retro diner, a gastro Asian pub, and a social club boasting food and fun with billiards, ping pong, foosball, cornhole, and bowling. Our two bars include a rooftop pool clubroom and subterranean bourbon library. The Statler offers plenty of leisure opportunities including a rooftop pool and lounge, a multi-use fitness center, bowling and games, pop-up retail shopping and the relaxing garden court. With nine meeting spaces ranging from 250 to 12,437 sq. ft., everyone will find this to be the perfect downtown Dallas venue. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
May 18, 2024
Full time
Job Summary The Food & Beverage Manager is responsible for assuring attentive friendly courteous and efficient service in all F&B Outlets Room Service Lounge and Banquets while maintaining adherence to budgeted payroll and overhead cost. He/she is also responsible for continually working towards improving Restaurant Room Service Lounge and Banquet sales revenues to exceed budget. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. Responsibilities QUALIFICATIONS: At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Must be proficient in Windows operating systems Company approved spreadsheets and word processing. Supervisory experience required. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality's standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality's standards and regulations to encourage safe and efficient hotel operations. Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid Maintain a warm and friendly demeanor at all times. Be familiar with the organization of the hotel and know the function of each department. Ensure training of all Food and Beverage/Banquet personnel using the steps to effective training according to Aimbridge Hospitality's standards. Maintain follow-through of all guest requests problems complaints and/or accidents which occur in the Restaurant Room Service Lounge or Banquets. Motivate coach counsel and discipline all F&B personnel according to company S.O.P.'s. Review F&B staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement. Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards. Prepare and conduct all F&B interviews and follow hiring procedures according to company S.O.P.'s. Prepare employee shift schedule according to the business forecast payroll budget guidelines and productivity requirements. Present the schedule with the Wage Progress Report to the G.M. weekly. Ensure that wage progress and productivity reports are completed accurately and on a timely basis. Conduct all 90 day and annual employee performance appraisals according to company S.O.P.'s. Ensure implementation of all Aimbridge Hospitality's policies and house rules. Assist in developing and ensure implementation of Food and Beverage promotional ideas. Ensure all beverage costs are maintained to meet budget. Focus the F&B Department on their role in contributing to the guest service scores. Ensure compliance to company training using the steps to effective training according to Aimbridge Hospitality's standards. Maintain company S.O.P.'s regarding purchase orders vouchering of invoices and checkbook accounting. Develop initiate and promote sales including up selling programs for use by all service personnel. Ensure Aimbridge Hospitality's service standards are maintained throughout the Food and Beverage/Banquet Department. Participate in required M.O.D. coverage as scheduled. Initiate all necessary F&B-related reports according to company standards. Complete all Food and Beverage forecasting and budgeting in a timely and efficient manner. Ensure that F&B employees are at all times attentive friendly helpful and courteous to guests all other employees and managers. Ensure that the quarterly operating equipment inventory is done pars are evaluated and quarterly purchases are planned. Maintain all Aimbridge Hospitality's S.O.P.'s concerning credit policies. React to negative trends in market place by implementing food and beverage blitzes and promotions. Organize and conduct monthly department meetings with restaurant and lounge staff and weekly F&B meeting according to Aimbridge Hospitality's standards. Attend daily BEO meeting. Conduct beverage purchasing as needed. Purchase Food & Beverage operating equipment as needed. Conduct monthly beverage inventories and reconciliations. Ensure that the quality and presentation of all food products are according to Aimbridge Hospitality's standard. Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. Oversee the operations of the Banquet department. Use the hotel's P.O.S. system to print reports. Analyze reports generated. Establish and maintain key control system. Complete monthly meu analysis and submit to the Corporate Office. Monitor and follow up on all Food and Beverage cash overages and shortages. Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. Complete all required correspondence in a timely and efficient manner. Attend monthly all-employee meetings and any other functions required by management. Maintain close communication links with all employees. Provide a motivating influence and seek input regarding food and beverage issues from employees. Ensure a high level of positive communication exists between the Food & Beverage and Food Production staffs. Perform P.O.S. changes in menus or additions/deletions of servers as necessary. Handle items for “Lost and Foundâ€_ according to the standards. Maintain required pars of all stock. Review food sales for accuracy daily. Perform any other duties as requested by the General Manager. Property Details Praised as the first modern American hotel when it opened in 1956, The Statler, Curio Collection by Hilton, offers guests a genuine Dallas experience. This resilient 19-story landmark established Dallas as an epicenter for business and entertainment. In addition to the largest convention space in the southwest, the hotel boasted many firsts including elevator music and the city's first and only heliport. Numerous celebrities performed in the Grand Ballroom including the Jackson 5 and Tony Bennett. The Statler symbolizes the heart and soul of Dallas and delivers the style and comfort you expect from a downtown Dallas hotel. Our newly renovated rooms and suites maintain a retro-forward décor and offer high-performance features including concierge iPads, mounted Smart HDTVs, complimentary WiFi and Nespresso coffee makers. Travelers can select a corporate suite for extra space with a separate living area and great views or spoil themselves with a Presidential Suite. Dining at The Statler will never go under the radar. Our restaurants include an all-day retro diner, a gastro Asian pub, and a social club boasting food and fun with billiards, ping pong, foosball, cornhole, and bowling. Our two bars include a rooftop pool clubroom and subterranean bourbon library. The Statler offers plenty of leisure opportunities including a rooftop pool and lounge, a multi-use fitness center, bowling and games, pop-up retail shopping and the relaxing garden court. With nine meeting spaces ranging from 250 to 12,437 sq. ft., everyone will find this to be the perfect downtown Dallas venue. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details Located in the center of downtown Cleveland, this hotel is only a 5-minute walk to Rocket Mortgage Arena. The hotel features a gym, business center and suites with full kitchens. Every suite at the Residence Inn Cleveland is furnished with a work desk and seating area. Each kitchen includes a refrigerator, stove and dishwasher. Cable TV and in-room movies are also featured. The Downtown Cleveland Residence Inn provides guests with a buffet breakfast in the morning. Concierge services and free Wi-Fi are also offered. Cleveland State University and the Cleveland Convention Center are a 10-minute walk from the Residence Inn Cleveland Hotel. The Rock and Roll Hall of Fame and Museum is only a 5-minute drive from the hotel. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
May 17, 2024
Full time
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details Located in the center of downtown Cleveland, this hotel is only a 5-minute walk to Rocket Mortgage Arena. The hotel features a gym, business center and suites with full kitchens. Every suite at the Residence Inn Cleveland is furnished with a work desk and seating area. Each kitchen includes a refrigerator, stove and dishwasher. Cable TV and in-room movies are also featured. The Downtown Cleveland Residence Inn provides guests with a buffet breakfast in the morning. Concierge services and free Wi-Fi are also offered. Cleveland State University and the Cleveland Convention Center are a 10-minute walk from the Residence Inn Cleveland Hotel. The Rock and Roll Hall of Fame and Museum is only a 5-minute drive from the hotel. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
The Garden City Hotel features timeless elegance with modern-day comforts. The property showcases renovated guest rooms along with luxurious suites, first-class culinary backed by Celebrity Chef David Burke, and an array of banquet halls. In order to best serve our guests, we have a portfolio of elegant facilities, such as Red Hots Spa Spa and Salon, and Arrangement Bar by Andrew Scott. Our property also boasts Red Salt Room, King Bar, The Rose Room Underground Lounge and The Patio Bar, all inspired by Chef David Burke. Located in the heart of Garden City, the Hotel is a stone's throw away from Manhattan, only 15 miles by car or 45 minutes by Long Island Railroad. We are looking for a self-motivated and experienced Guest Services evening and Overnight Relief Manager who will assist us in continuing to provide the excellent level of service for which The Garden City Hotel is known. A Guest Service Manager is responsible for overseeing Guest Services, Concierge, Valet parking and Bell Attendants to ensure customer satisfaction, quality service, compliance with company policies and procedures while meeting/exceeding financial goals. In this role a Guest Service Manager is responsible for providing excellent service oversight to our guests while maximizing room revenue and productivity. This position will require a minimum of 2 overnight relief shifts (Friday & Saturday ) per week. Responsibilities include, but are not limited to: Approach all encounters with guests and team members in an attentive, friendly, courteous and service-oriented manner. Comply with all safety standards to encourage safe and efficient hotel operations Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate, coach and counsel all Front Office personnel according to hotel standards. Develop team members and ensure training of Front Office personnel. Maintain a professional working relationship and promote open lines of communication with managers, team members and other departments. Daily walk around of the house to ensure cleanliness standards are being met while noise pollution is under control. Monitor oversold dates to ensure the maximization of room's revenue. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc. Monitor and ensure compliance with SOP's in Rooms and Loss Prevention. Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met. Monitor labor expenses through schedule approval process and ensure budgeted productivity. Work closely with Rooms Division including Housekeeping, Engineering, Security, and Valet to ensure efficient and effective operations and to continuously improve service. Requirements: At least 4 years of progressive front office operations experience and 2 years in a managerial role Must be proficient with O PERA PMS This position requires flexibility with scheduling on all shifts including overnights, weekends and holidays. Benefits: Group Health Insurance Plans (Medical, Dental, Vision) Company Paid Life Insurance Supplemental Short Term Disability Long Term Disability 401k Retirement Savings Plan Paid Vacation Days and Paid PTO Days Complimentary Employee Cafeteria You must provide a resume detailing your work history to be considered. EOE/M/F/D/V See what our employees have to say about being a part of the prestigious Garden City Hotel team. Click here for a brief introduction into some of our many success stories!
May 17, 2024
Full time
The Garden City Hotel features timeless elegance with modern-day comforts. The property showcases renovated guest rooms along with luxurious suites, first-class culinary backed by Celebrity Chef David Burke, and an array of banquet halls. In order to best serve our guests, we have a portfolio of elegant facilities, such as Red Hots Spa Spa and Salon, and Arrangement Bar by Andrew Scott. Our property also boasts Red Salt Room, King Bar, The Rose Room Underground Lounge and The Patio Bar, all inspired by Chef David Burke. Located in the heart of Garden City, the Hotel is a stone's throw away from Manhattan, only 15 miles by car or 45 minutes by Long Island Railroad. We are looking for a self-motivated and experienced Guest Services evening and Overnight Relief Manager who will assist us in continuing to provide the excellent level of service for which The Garden City Hotel is known. A Guest Service Manager is responsible for overseeing Guest Services, Concierge, Valet parking and Bell Attendants to ensure customer satisfaction, quality service, compliance with company policies and procedures while meeting/exceeding financial goals. In this role a Guest Service Manager is responsible for providing excellent service oversight to our guests while maximizing room revenue and productivity. This position will require a minimum of 2 overnight relief shifts (Friday & Saturday ) per week. Responsibilities include, but are not limited to: Approach all encounters with guests and team members in an attentive, friendly, courteous and service-oriented manner. Comply with all safety standards to encourage safe and efficient hotel operations Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate, coach and counsel all Front Office personnel according to hotel standards. Develop team members and ensure training of Front Office personnel. Maintain a professional working relationship and promote open lines of communication with managers, team members and other departments. Daily walk around of the house to ensure cleanliness standards are being met while noise pollution is under control. Monitor oversold dates to ensure the maximization of room's revenue. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc. Monitor and ensure compliance with SOP's in Rooms and Loss Prevention. Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met. Monitor labor expenses through schedule approval process and ensure budgeted productivity. Work closely with Rooms Division including Housekeeping, Engineering, Security, and Valet to ensure efficient and effective operations and to continuously improve service. Requirements: At least 4 years of progressive front office operations experience and 2 years in a managerial role Must be proficient with O PERA PMS This position requires flexibility with scheduling on all shifts including overnights, weekends and holidays. Benefits: Group Health Insurance Plans (Medical, Dental, Vision) Company Paid Life Insurance Supplemental Short Term Disability Long Term Disability 401k Retirement Savings Plan Paid Vacation Days and Paid PTO Days Complimentary Employee Cafeteria You must provide a resume detailing your work history to be considered. EOE/M/F/D/V See what our employees have to say about being a part of the prestigious Garden City Hotel team. Click here for a brief introduction into some of our many success stories!
CNM LLP is a technical advisory firm that provides high value, specialized accounting advisory services based in Southern California, with offices in Los Angeles, Orange County, San Diego, and New York. Recognized as a Great Place to Work, CNM is an organization fully-committed to help businesses ranging from startups and loosely held mid-market companies to multi-national Fortune 500 companies identify and address critical issues in an effective and proactive way. Culture and Engagement Manager CNM is committed to creating a culture where people thrive, grow, and develop through collaboration and connection. The People and Culture Manager helps drive the engagement strategy by proactively managing the employee experience throughout the employee's lifecycle. This includes working cross-functionally to develop strategies and create a meaningful employee experience from pre-onboarding through offboarding. The People and Culture Manager leads CNM's People Concierge Program and is accountable for creating a supportive and empowering environment where our professionals are immersed in CNM's culture and can develop a strong sense of inclusion and belonging. This includes supporting professionals as they navigate their first experiences at CNM, including a professional's first day, first client interaction, first review, and other milestones in the employee lifecycle. Responsibilities: Onboarding Program: Create a consistent delivery of CNM's comprehensive 6-month onboarding process, including; Managing Pre-Onboarding welcome meetings, welcome packets, logistics, and first-day Orientation. Designing new hire technical integration plans by collaborating across service lines. Establishing a series of "First Moments" recognition events to celebrate milestones and promote belonging and inclusion. Establishing a series of "First Milestones" such as buddy, client engagement, first Performance Manager meeting, first snapshot review, first promotion etc., to ensure successful integration. Establishing a series of bi-weekly concierge check-ins throughout the new hire's first 90 days Establishing milestone 45 and 90-day reviews for new hires to assess performance. Developing and tracking metrics to monitor each new hire's success and deliver monthly reports. Employee Engagement: Design programs to foster a culture of learning, mutual respect, and collaboration and to engage employees in their continuing professional journey, including: Recognizing their transitional moments and life events. Supporting the Employee Referral Program to encourage networking and team building. Establishing a series of concierge check-ins and stay interviews throughout the employees' lifecycle. Leveraging CNM's Engagement Platforms to enhance the employee experience through CNM's 6 C's Framework: including Goomi, Bonusly, and Performyard. Supporting employees as they transition out of CNM to maintain connection and enhance opportunities for them to return to CNM through an Alumni program. Administer internal engagement surveys and questionnaires to find trends in employee feedback and track engagement. Employee Coaching and Development: Support CNM's Value of Honest Communication by partnering and leading coaching conversations with professionals through various channels, including; Formal 45 and 90 Day reviews Stay Interviews Quarterly Reviews Pulse Surveys Qualifications: Minimum of 5 years of experience in Human Resources or organizational development, with key responsibilities of supporting or leading people programs A self-starter mentality with a high attention to detail and the ability to juggle multiple projects at a time The ability to design surveys, assess candidates/employees' needs, evaluate feedback, and translate those into actionable recommendations to improve the employee experience and firm culture. Passion for developing culture and a desire to champion a new employee engagement strategy Experience with handling employee relations. Benefits and Pay: 40-hour work week Training events to ensure CPE compliance for CNM professionals Medical, Dental, Vision Plans 401(k) match PTO: 15 days accrued per year Company paid holidays, including company shutdown the week between Christmas and New Years 3 wellness days Various opportunities for peer engagement: quarterly huddles, happy hours, summer and a holiday party $80 monthly mobile reimbursement Reimbursement allowances: flex, technology, and health and wellness Fully stocked kitchen Base Pay $110,000 - $150,000 Annual Performance bonus in addition to the base pay $110,000 - $150,000 bimonthly CNM LLP offers an excellent base, bonus and incentive compensation package. The benefits package is designed to meet an employee's needs regardless of the stage an employee is at including medical, dental, paid maternity and parental leave, 401(k) with match and flexible spending accounts for employees and dependents. We offer training that assists employees in reaching their career goals and, in addition to a regular paid time off policy, we also offer an extra five days off between Christmas and New Year holidays annually for firm-wide shut down. CNM believes in social interaction and networking and employees participate in unbelievable social events each summer and winter. The firm also supports employees offering an annual technology bonus, health and wellness bonus, monthly cell phone reimbursement, fully stocked kitchens with food, drink and snacks and much, much more. Please reach out to our talent team and we will walk you through why you deserve a career with CNM LLP. Please note: all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
May 16, 2024
Full time
CNM LLP is a technical advisory firm that provides high value, specialized accounting advisory services based in Southern California, with offices in Los Angeles, Orange County, San Diego, and New York. Recognized as a Great Place to Work, CNM is an organization fully-committed to help businesses ranging from startups and loosely held mid-market companies to multi-national Fortune 500 companies identify and address critical issues in an effective and proactive way. Culture and Engagement Manager CNM is committed to creating a culture where people thrive, grow, and develop through collaboration and connection. The People and Culture Manager helps drive the engagement strategy by proactively managing the employee experience throughout the employee's lifecycle. This includes working cross-functionally to develop strategies and create a meaningful employee experience from pre-onboarding through offboarding. The People and Culture Manager leads CNM's People Concierge Program and is accountable for creating a supportive and empowering environment where our professionals are immersed in CNM's culture and can develop a strong sense of inclusion and belonging. This includes supporting professionals as they navigate their first experiences at CNM, including a professional's first day, first client interaction, first review, and other milestones in the employee lifecycle. Responsibilities: Onboarding Program: Create a consistent delivery of CNM's comprehensive 6-month onboarding process, including; Managing Pre-Onboarding welcome meetings, welcome packets, logistics, and first-day Orientation. Designing new hire technical integration plans by collaborating across service lines. Establishing a series of "First Moments" recognition events to celebrate milestones and promote belonging and inclusion. Establishing a series of "First Milestones" such as buddy, client engagement, first Performance Manager meeting, first snapshot review, first promotion etc., to ensure successful integration. Establishing a series of bi-weekly concierge check-ins throughout the new hire's first 90 days Establishing milestone 45 and 90-day reviews for new hires to assess performance. Developing and tracking metrics to monitor each new hire's success and deliver monthly reports. Employee Engagement: Design programs to foster a culture of learning, mutual respect, and collaboration and to engage employees in their continuing professional journey, including: Recognizing their transitional moments and life events. Supporting the Employee Referral Program to encourage networking and team building. Establishing a series of concierge check-ins and stay interviews throughout the employees' lifecycle. Leveraging CNM's Engagement Platforms to enhance the employee experience through CNM's 6 C's Framework: including Goomi, Bonusly, and Performyard. Supporting employees as they transition out of CNM to maintain connection and enhance opportunities for them to return to CNM through an Alumni program. Administer internal engagement surveys and questionnaires to find trends in employee feedback and track engagement. Employee Coaching and Development: Support CNM's Value of Honest Communication by partnering and leading coaching conversations with professionals through various channels, including; Formal 45 and 90 Day reviews Stay Interviews Quarterly Reviews Pulse Surveys Qualifications: Minimum of 5 years of experience in Human Resources or organizational development, with key responsibilities of supporting or leading people programs A self-starter mentality with a high attention to detail and the ability to juggle multiple projects at a time The ability to design surveys, assess candidates/employees' needs, evaluate feedback, and translate those into actionable recommendations to improve the employee experience and firm culture. Passion for developing culture and a desire to champion a new employee engagement strategy Experience with handling employee relations. Benefits and Pay: 40-hour work week Training events to ensure CPE compliance for CNM professionals Medical, Dental, Vision Plans 401(k) match PTO: 15 days accrued per year Company paid holidays, including company shutdown the week between Christmas and New Years 3 wellness days Various opportunities for peer engagement: quarterly huddles, happy hours, summer and a holiday party $80 monthly mobile reimbursement Reimbursement allowances: flex, technology, and health and wellness Fully stocked kitchen Base Pay $110,000 - $150,000 Annual Performance bonus in addition to the base pay $110,000 - $150,000 bimonthly CNM LLP offers an excellent base, bonus and incentive compensation package. The benefits package is designed to meet an employee's needs regardless of the stage an employee is at including medical, dental, paid maternity and parental leave, 401(k) with match and flexible spending accounts for employees and dependents. We offer training that assists employees in reaching their career goals and, in addition to a regular paid time off policy, we also offer an extra five days off between Christmas and New Year holidays annually for firm-wide shut down. CNM believes in social interaction and networking and employees participate in unbelievable social events each summer and winter. The firm also supports employees offering an annual technology bonus, health and wellness bonus, monthly cell phone reimbursement, fully stocked kitchens with food, drink and snacks and much, much more. Please reach out to our talent team and we will walk you through why you deserve a career with CNM LLP. Please note: all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
CNM LLP is a technical advisory firm that provides high value, specialized accounting advisory services based in Southern California, with offices in Los Angeles, Orange County, San Diego, and New York. Recognized as a Great Place to Work, CNM is an organization fully-committed to help businesses ranging from startups and loosely held mid-market companies to multi-national Fortune 500 companies identify and address critical issues in an effective and proactive way. Culture and Engagement Manager CNM is committed to creating a culture where people thrive, grow, and develop through collaboration and connection. The People and Culture Manager helps drive the engagement strategy by proactively managing the employee experience throughout the employee's lifecycle. This includes working cross-functionally to develop strategies and create a meaningful employee experience from pre-onboarding through offboarding. The People and Culture Manager leads CNM's People Concierge Program and is accountable for creating a supportive and empowering environment where our professionals are immersed in CNM's culture and can develop a strong sense of inclusion and belonging. This includes supporting professionals as they navigate their first experiences at CNM, including a professional's first day, first client interaction, first review, and other milestones in the employee lifecycle. Responsibilities: Onboarding Program: Create a consistent delivery of CNM's comprehensive 6-month onboarding process, including; Managing Pre-Onboarding welcome meetings, welcome packets, logistics, and first-day Orientation. Designing new hire technical integration plans by collaborating across service lines. Establishing a series of "First Moments" recognition events to celebrate milestones and promote belonging and inclusion. Establishing a series of "First Milestones" such as buddy, client engagement, first Performance Manager meeting, first snapshot review, first promotion etc., to ensure successful integration. Establishing a series of bi-weekly concierge check-ins throughout the new hire's first 90 days Establishing milestone 45 and 90-day reviews for new hires to assess performance. Developing and tracking metrics to monitor each new hire's success and deliver monthly reports. Employee Engagement: Design programs to foster a culture of learning, mutual respect, and collaboration and to engage employees in their continuing professional journey, including: Recognizing their transitional moments and life events. Supporting the Employee Referral Program to encourage networking and team building. Establishing a series of concierge check-ins and stay interviews throughout the employees' lifecycle. Leveraging CNM's Engagement Platforms to enhance the employee experience through CNM's 6 C's Framework: including Goomi, Bonusly, and Performyard. Supporting employees as they transition out of CNM to maintain connection and enhance opportunities for them to return to CNM through an Alumni program. Administer internal engagement surveys and questionnaires to find trends in employee feedback and track engagement. Employee Coaching and Development: Support CNM's Value of Honest Communication by partnering and leading coaching conversations with professionals through various channels, including; Formal 45 and 90 Day reviews Stay Interviews Quarterly Reviews Pulse Surveys Qualifications: Minimum of 5 years of experience in Human Resources or organizational development, with key responsibilities of supporting or leading people programs A self-starter mentality with a high attention to detail and the ability to juggle multiple projects at a time The ability to design surveys, assess candidates/employees' needs, evaluate feedback, and translate those into actionable recommendations to improve the employee experience and firm culture. Passion for developing culture and a desire to champion a new employee engagement strategy Experience with handling employee relations. Benefits and Pay: Training events to ensure CPE compliance for CNM professionals 401(k) match PTO: 15 days accrued per year Company paid holidays, including company shutdown the week between Christmas and New Years 3 wellness days Various opportunities for peer engagement: quarterly huddles, happy hours, summer and a holiday party $80 monthly mobile reimbursement Reimbursement allowances: flex, technology, and health and wellness Fully stocked kitchen Base Pay $110,000 - $150,000 Annual Performance bonus in addition to the base pay CNM LLP offers an excellent base, bonus and incentive compensation package. The benefits package is designed to meet an employee's needs regardless of the stage an employee is at including medical, dental, paid maternity and parental leave, 401(k) with match and flexible spending accounts for employees and dependents. We offer training that assists employees in reaching their career goals and, in addition to a regular paid time off policy, we also offer an extra five days off between Christmas and New Year holidays annually for firm-wide shut down. CNM believes in social interaction and networking and employees participate in unbelievable social events each summer and winter. The firm also supports employees offering an annual technology bonus, health and wellness bonus, monthly cell phone reimbursement, fully stocked kitchens with food, drink and snacks and much, much more. Please reach out to our talent team and we will walk you through why you deserve a career with CNM LLP. Please note: all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
May 10, 2024
Full time
CNM LLP is a technical advisory firm that provides high value, specialized accounting advisory services based in Southern California, with offices in Los Angeles, Orange County, San Diego, and New York. Recognized as a Great Place to Work, CNM is an organization fully-committed to help businesses ranging from startups and loosely held mid-market companies to multi-national Fortune 500 companies identify and address critical issues in an effective and proactive way. Culture and Engagement Manager CNM is committed to creating a culture where people thrive, grow, and develop through collaboration and connection. The People and Culture Manager helps drive the engagement strategy by proactively managing the employee experience throughout the employee's lifecycle. This includes working cross-functionally to develop strategies and create a meaningful employee experience from pre-onboarding through offboarding. The People and Culture Manager leads CNM's People Concierge Program and is accountable for creating a supportive and empowering environment where our professionals are immersed in CNM's culture and can develop a strong sense of inclusion and belonging. This includes supporting professionals as they navigate their first experiences at CNM, including a professional's first day, first client interaction, first review, and other milestones in the employee lifecycle. Responsibilities: Onboarding Program: Create a consistent delivery of CNM's comprehensive 6-month onboarding process, including; Managing Pre-Onboarding welcome meetings, welcome packets, logistics, and first-day Orientation. Designing new hire technical integration plans by collaborating across service lines. Establishing a series of "First Moments" recognition events to celebrate milestones and promote belonging and inclusion. Establishing a series of "First Milestones" such as buddy, client engagement, first Performance Manager meeting, first snapshot review, first promotion etc., to ensure successful integration. Establishing a series of bi-weekly concierge check-ins throughout the new hire's first 90 days Establishing milestone 45 and 90-day reviews for new hires to assess performance. Developing and tracking metrics to monitor each new hire's success and deliver monthly reports. Employee Engagement: Design programs to foster a culture of learning, mutual respect, and collaboration and to engage employees in their continuing professional journey, including: Recognizing their transitional moments and life events. Supporting the Employee Referral Program to encourage networking and team building. Establishing a series of concierge check-ins and stay interviews throughout the employees' lifecycle. Leveraging CNM's Engagement Platforms to enhance the employee experience through CNM's 6 C's Framework: including Goomi, Bonusly, and Performyard. Supporting employees as they transition out of CNM to maintain connection and enhance opportunities for them to return to CNM through an Alumni program. Administer internal engagement surveys and questionnaires to find trends in employee feedback and track engagement. Employee Coaching and Development: Support CNM's Value of Honest Communication by partnering and leading coaching conversations with professionals through various channels, including; Formal 45 and 90 Day reviews Stay Interviews Quarterly Reviews Pulse Surveys Qualifications: Minimum of 5 years of experience in Human Resources or organizational development, with key responsibilities of supporting or leading people programs A self-starter mentality with a high attention to detail and the ability to juggle multiple projects at a time The ability to design surveys, assess candidates/employees' needs, evaluate feedback, and translate those into actionable recommendations to improve the employee experience and firm culture. Passion for developing culture and a desire to champion a new employee engagement strategy Experience with handling employee relations. Benefits and Pay: Training events to ensure CPE compliance for CNM professionals 401(k) match PTO: 15 days accrued per year Company paid holidays, including company shutdown the week between Christmas and New Years 3 wellness days Various opportunities for peer engagement: quarterly huddles, happy hours, summer and a holiday party $80 monthly mobile reimbursement Reimbursement allowances: flex, technology, and health and wellness Fully stocked kitchen Base Pay $110,000 - $150,000 Annual Performance bonus in addition to the base pay CNM LLP offers an excellent base, bonus and incentive compensation package. The benefits package is designed to meet an employee's needs regardless of the stage an employee is at including medical, dental, paid maternity and parental leave, 401(k) with match and flexible spending accounts for employees and dependents. We offer training that assists employees in reaching their career goals and, in addition to a regular paid time off policy, we also offer an extra five days off between Christmas and New Year holidays annually for firm-wide shut down. CNM believes in social interaction and networking and employees participate in unbelievable social events each summer and winter. The firm also supports employees offering an annual technology bonus, health and wellness bonus, monthly cell phone reimbursement, fully stocked kitchens with food, drink and snacks and much, much more. Please reach out to our talent team and we will walk you through why you deserve a career with CNM LLP. Please note: all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
Job Summary: Who Are We? Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network. As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit Who Are You? Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other. That's why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans. The Role: As a runner in the production department, you will be responsible for driving vehicles (rented or personal) for the tour on show dates. Job Functions: + Several responsibilities include transportation of crew to and from airports, shuttles to hotels before, during, and after shows. + Purchasing various products/materials that the tour may require at local stores (Home Depot, Lowes, Target, Walmart, Wholefoods, Guitar Center etc.). + Facilitating crew meal orders after shows with local restaurants. + Coordinating laundry pickups with the tour. + Various duties on-site at the venue (signage, catering assistant, chef assistant, etc.) Qualifications: + Must pass a background check + Must possess a valid Driver's License and must provide a copy of your DMV record + Able to stand, sit, & walk for long periods of times + Familiar with the local area and store locations a plus + Ability to handle multiple projects simultaneously + Must possess superior interpersonal communication and organizational skills + High School Diploma Physical Demands/Working Environment: + Must be able to lift up to 50lbs + Work in an environment with moderate to loud noise level + Be able to perform job duties in various weather situations Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa. Equal Employment OpportunityLive Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. Hiring PracticesThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. About Us Recognized three years in a row by Great Place to Work and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations. We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
May 10, 2024
Full time
Job Summary: Who Are We? Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network. As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit Who Are You? Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other. That's why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans. The Role: As a runner in the production department, you will be responsible for driving vehicles (rented or personal) for the tour on show dates. Job Functions: + Several responsibilities include transportation of crew to and from airports, shuttles to hotels before, during, and after shows. + Purchasing various products/materials that the tour may require at local stores (Home Depot, Lowes, Target, Walmart, Wholefoods, Guitar Center etc.). + Facilitating crew meal orders after shows with local restaurants. + Coordinating laundry pickups with the tour. + Various duties on-site at the venue (signage, catering assistant, chef assistant, etc.) Qualifications: + Must pass a background check + Must possess a valid Driver's License and must provide a copy of your DMV record + Able to stand, sit, & walk for long periods of times + Familiar with the local area and store locations a plus + Ability to handle multiple projects simultaneously + Must possess superior interpersonal communication and organizational skills + High School Diploma Physical Demands/Working Environment: + Must be able to lift up to 50lbs + Work in an environment with moderate to loud noise level + Be able to perform job duties in various weather situations Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa. Equal Employment OpportunityLive Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. Hiring PracticesThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. About Us Recognized three years in a row by Great Place to Work and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations. We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
Job Summary: Who Are We? Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network. As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit Who Are You? Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other. That's why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans. The Role: As a runner in the production department, you will be responsible for driving vehicles (rented or personal) for the tour on show dates. Job Functions: + Several responsibilities include transportation of crew to and from airports, shuttles to hotels before, during, and after shows. + Purchasing various products/materials that the tour may require at local stores (Home Depot, Lowes, Target, Walmart, Wholefoods, Guitar Center etc.). + Facilitating crew meal orders after shows with local restaurants. + Coordinating laundry pickups with the tour. + Various duties on-site at the venue (signage, catering assistant, chef assistant, etc.) Qualifications: + Must pass a background check + Must possess a valid Driver's License and must provide a copy of your DMV record + Able to stand, sit, & walk for long periods of times + Familiar with the local area and store locations a plus + Ability to handle multiple projects simultaneously + Must possess superior interpersonal communication and organizational skills + High School Diploma Physical Demands/Working Environment: + Must be able to lift up to 50lbs + Work in an environment with moderate to loud noise level + Be able to perform job duties in various weather situations Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa. Equal Employment OpportunityLive Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. Hiring PracticesThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. About Us Recognized three years in a row by Great Place to Work and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations. We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
May 10, 2024
Full time
Job Summary: Who Are We? Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network. As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit Who Are You? Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other. That's why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans. The Role: As a runner in the production department, you will be responsible for driving vehicles (rented or personal) for the tour on show dates. Job Functions: + Several responsibilities include transportation of crew to and from airports, shuttles to hotels before, during, and after shows. + Purchasing various products/materials that the tour may require at local stores (Home Depot, Lowes, Target, Walmart, Wholefoods, Guitar Center etc.). + Facilitating crew meal orders after shows with local restaurants. + Coordinating laundry pickups with the tour. + Various duties on-site at the venue (signage, catering assistant, chef assistant, etc.) Qualifications: + Must pass a background check + Must possess a valid Driver's License and must provide a copy of your DMV record + Able to stand, sit, & walk for long periods of times + Familiar with the local area and store locations a plus + Ability to handle multiple projects simultaneously + Must possess superior interpersonal communication and organizational skills + High School Diploma Physical Demands/Working Environment: + Must be able to lift up to 50lbs + Work in an environment with moderate to loud noise level + Be able to perform job duties in various weather situations Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa. Equal Employment OpportunityLive Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. Hiring PracticesThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. About Us Recognized three years in a row by Great Place to Work and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations. We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
Job Summary: Who Are We? Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network. As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit . Who Are You? Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other. That's why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans. The Role: As a runner in the production department, you will be responsible for driving vehicles (rented or personal) for the tour on show dates. Job Functions: + Several responsibilities include transportation of crew to and from airports, shuttles to hotels before, during, and after shows. + Purchasing various products/materials that the tour may require at local stores (Home Depot, Lowes, Target, Walmart, Grocery Store, Guitar Center etc.). + Coordinating laundry pickups with the tour. + Various duties on-site at the venue (signage, catering assistant, chef assistant, etc.) Qualifications: + Must pass a background check + Must possess a valid Driver's License and pass an MV background check + Able to stand, sit, & walk for long periods of times + Familiar with the local area and store locations a plus + Ability to handle multiple projects simultaneously + Must possess superior interpersonal communication and organizational skills + High School Diploma Physical Demands/Working Environment: + Must be able to lift up to 50lbs + Work in an environment with moderate to loud noise level + Be able to perform job duties in various weather situations Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa. Equal Employment OpportunityLive Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. Hiring PracticesThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. About Us Recognized three years in a row by Great Place to Work and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations. We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
May 01, 2024
Full time
Job Summary: Who Are We? Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network. As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit . Who Are You? Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other. That's why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans. The Role: As a runner in the production department, you will be responsible for driving vehicles (rented or personal) for the tour on show dates. Job Functions: + Several responsibilities include transportation of crew to and from airports, shuttles to hotels before, during, and after shows. + Purchasing various products/materials that the tour may require at local stores (Home Depot, Lowes, Target, Walmart, Grocery Store, Guitar Center etc.). + Coordinating laundry pickups with the tour. + Various duties on-site at the venue (signage, catering assistant, chef assistant, etc.) Qualifications: + Must pass a background check + Must possess a valid Driver's License and pass an MV background check + Able to stand, sit, & walk for long periods of times + Familiar with the local area and store locations a plus + Ability to handle multiple projects simultaneously + Must possess superior interpersonal communication and organizational skills + High School Diploma Physical Demands/Working Environment: + Must be able to lift up to 50lbs + Work in an environment with moderate to loud noise level + Be able to perform job duties in various weather situations Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa. Equal Employment OpportunityLive Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. Hiring PracticesThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. About Us Recognized three years in a row by Great Place to Work and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations. We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
Job Summary: Who Are We? Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network. As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit . Who Are You? Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other. That's why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans. The Role: As a runner in the production department, you will be responsible for driving vehicles (rented or personal) for the tour on show dates. Job Functions: + Several responsibilities include transportation of crew to and from airports, shuttles to hotels before, during, and after shows. + Purchasing various products/materials that the tour may require at local stores (Home Depot, Lowes, Target, Walmart, Grocery Store, Guitar Center etc.). + Coordinating laundry pickups with the tour. + Various duties on-site at the venue (signage, catering assistant, chef assistant, etc.) Qualifications: + Must pass a background check + Must possess a valid Driver's License and pass an MV background check + Able to stand, sit, & walk for long periods of times + Familiar with the local area and store locations a plus + Ability to handle multiple projects simultaneously + Must possess superior interpersonal communication and organizational skills + High School Diploma Physical Demands/Working Environment: + Must be able to lift up to 50lbs + Work in an environment with moderate to loud noise level + Be able to perform job duties in various weather situations Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa. Equal Employment OpportunityLive Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. Hiring PracticesThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. About Us Recognized three years in a row by Great Place to Work and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations. We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
May 01, 2024
Full time
Job Summary: Who Are We? Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network. As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit . Who Are You? Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other. That's why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans. The Role: As a runner in the production department, you will be responsible for driving vehicles (rented or personal) for the tour on show dates. Job Functions: + Several responsibilities include transportation of crew to and from airports, shuttles to hotels before, during, and after shows. + Purchasing various products/materials that the tour may require at local stores (Home Depot, Lowes, Target, Walmart, Grocery Store, Guitar Center etc.). + Coordinating laundry pickups with the tour. + Various duties on-site at the venue (signage, catering assistant, chef assistant, etc.) Qualifications: + Must pass a background check + Must possess a valid Driver's License and pass an MV background check + Able to stand, sit, & walk for long periods of times + Familiar with the local area and store locations a plus + Ability to handle multiple projects simultaneously + Must possess superior interpersonal communication and organizational skills + High School Diploma Physical Demands/Working Environment: + Must be able to lift up to 50lbs + Work in an environment with moderate to loud noise level + Be able to perform job duties in various weather situations Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa. Equal Employment OpportunityLive Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. Hiring PracticesThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. About Us Recognized three years in a row by Great Place to Work and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations. We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
Since its founding in 1992, Edgewood Properties has established itself as a leading real estate development and property management company. With corporate headquarters in New Jersey, the company is on a course of growth leading to activities across the nation. Given ongoing construction and development plans, our current apartment portfolio of 5,000 plus units is expected to double in the next couple of years and rise to over 10,000 units in the next five years. With our rapid portfolio growth, coupled with ownership's desire to develop and hold rather than sell, the timing is ideal for qualified candidates to come on-board. We're currently seeking a Full-Time Resident Specialist for our multi-family portfolio of properties, with customer service industry experience. Candidate will work at our luxury property, The Lofts at Monroe Parke, Monroe, NJ Must be available to work weekends and flexible shifts. As a Resident Specialist at one of our communities, you will play a pivotal role in the daily operations of our leasing and management office, making substantial contributions to our leasing processes and our unwavering commitment to delivering exceptional customer service. Oversight of the front desk, serving as the initial point of contact for residents, prospective residents, vendors, and contractors. Emphasis will be placed on fostering superior customer relationship management. Guests will be graciously offered refreshments while awaiting a meeting with a leasing consultant. Proficiently addressing inquiries related to the community and amenities, and facilitating assistance for residents in obtaining gate cards/keys. Facilitating service requests for residents approaching the front desk by either entering the request into the system on their behalf or providing guidance on self-submission through the call center or portal. Collaboration with Senior Concierge, Resident Specialist, and/or Leasing Consultants in coordinating resident events, including meetings, parties, cooking nights, movie nights, and other special events designed to enhance resident retention. Efficient management and organization of the package room, encompassing the acceptance of packages, resident notification, and accurate distribution of packages. Closure of packages upon resident retrieval. Engaging with residents and prospective residents to ensure exceptional customer experiences, thereby contributing to successful sales closures and resident retention. Providing support to the Property Manager by handling minor tasks as required. Maintaining office cleanliness, replenishing coffee bars, and monitoring office supplies. Expertly routing calls to the appropriate associates and assisting in scheduling tours and other appointments. Oversight of the weekly Sunday breakfast shopping, preparation, setup, and cleanup. Preparation of leasing materials for prospects, including brochures, floor plans, etc. Ensuring the tidiness and readiness of model and/or vacant units for prospect tours. Developing comprehensive knowledge of the community (a "Community Expert") to assist residents in locating dining and entertainment options outside the community. Attending to residents' needs as a demonstration of superior customer service, including assistance with package-carrying, arranging birthday treats, and coordinating small gifts or balloons for resident milestones/events (engagements, weddings, births, loss, etc.). Opening and closing the leasing office, ensuring preparedness for the day ahead. Establishing familiarity with residents and cultivating a deep understanding of their preferences to proactively anticipate and deliver memorable experiences tailored to their individual needs. Overseeing all duties associated with the concierge position, including the effective management and scheduling of the concierge team to ensure seamless coverage of the leasing office. Guiding residents through the lease renewal process, providing comprehensive assistance to ensure their comfort and understanding of the renewal procedures. Coordinating and executing resident move-ins and move-outs, setting clear expectations for residents regarding their responsibilities and obligations during their residency and upon their departure. Serving as a liaison between residents and the maintenance team on-site to facilitate the efficient coordination of service request repairs, ensuring timely resolution and resident satisfaction. Managing monthly resident events, overseeing expenditures on office and breakfast items, and maintaining general office supply inventory. Collaborating closely with the onsite manager to enhance resident retention strategies and initiatives. Addressing online reviews and managing JTurner reviews to uphold a positive online presence and respond effectively to resident feedback. Conducting follow-up communications with residents upon completion of repairs to confirm satisfaction and completion. Ensuring residents remain compliant with renters' insurance requirements through proactive communication and updates. HS Diploma Required. Flexibility Willingness to work flexible hours, including evenings and weekends. Ability to adapt to changing situations and priorities. Computer Skills Proficiency in using basic computer software such as Microsoft Outlook, Word, and Excel. Familiarity with Outlook Calendar. Communication Skills Excellent verbal and written communication skills. Ability to communicate effectively with guests, staff, and vendors. Customer Service or Hospitality Experience Previous experience in a customer-facing service role is often preferred. Professionalism Professional appearance and demeanor. Required to wear an all-black uniform daily. No facial piercings as well as unnatural colored hair or visible tattoos. Respect for confidentiality and discretion. Attention to Detail Keen attention to detail to ensure accuracy in fulfilling guest/resident requests. Problem-Solving Skills Ability to think on your feet and find creative solutions to meet guests'/residents' needs. Team Player Ability to work well as a part of a team. Collaboration with other departments and staff members. Physical Stamina Concierge are required to handle resident packages and deliveries. The ability to carry and sort packages before handing off to residents. In return, we offer competitive compensation, along with comprehensive benefits, including medical and dental and vision benefits, life insurance, a 401(k) with company match and a corporate team environment with opportunity of advancement. Also includes on-site company fitness gym, discounts on housing and home appliances . For immediate consideration, please apply online at All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Apr 29, 2024
Full time
Since its founding in 1992, Edgewood Properties has established itself as a leading real estate development and property management company. With corporate headquarters in New Jersey, the company is on a course of growth leading to activities across the nation. Given ongoing construction and development plans, our current apartment portfolio of 5,000 plus units is expected to double in the next couple of years and rise to over 10,000 units in the next five years. With our rapid portfolio growth, coupled with ownership's desire to develop and hold rather than sell, the timing is ideal for qualified candidates to come on-board. We're currently seeking a Full-Time Resident Specialist for our multi-family portfolio of properties, with customer service industry experience. Candidate will work at our luxury property, The Lofts at Monroe Parke, Monroe, NJ Must be available to work weekends and flexible shifts. As a Resident Specialist at one of our communities, you will play a pivotal role in the daily operations of our leasing and management office, making substantial contributions to our leasing processes and our unwavering commitment to delivering exceptional customer service. Oversight of the front desk, serving as the initial point of contact for residents, prospective residents, vendors, and contractors. Emphasis will be placed on fostering superior customer relationship management. Guests will be graciously offered refreshments while awaiting a meeting with a leasing consultant. Proficiently addressing inquiries related to the community and amenities, and facilitating assistance for residents in obtaining gate cards/keys. Facilitating service requests for residents approaching the front desk by either entering the request into the system on their behalf or providing guidance on self-submission through the call center or portal. Collaboration with Senior Concierge, Resident Specialist, and/or Leasing Consultants in coordinating resident events, including meetings, parties, cooking nights, movie nights, and other special events designed to enhance resident retention. Efficient management and organization of the package room, encompassing the acceptance of packages, resident notification, and accurate distribution of packages. Closure of packages upon resident retrieval. Engaging with residents and prospective residents to ensure exceptional customer experiences, thereby contributing to successful sales closures and resident retention. Providing support to the Property Manager by handling minor tasks as required. Maintaining office cleanliness, replenishing coffee bars, and monitoring office supplies. Expertly routing calls to the appropriate associates and assisting in scheduling tours and other appointments. Oversight of the weekly Sunday breakfast shopping, preparation, setup, and cleanup. Preparation of leasing materials for prospects, including brochures, floor plans, etc. Ensuring the tidiness and readiness of model and/or vacant units for prospect tours. Developing comprehensive knowledge of the community (a "Community Expert") to assist residents in locating dining and entertainment options outside the community. Attending to residents' needs as a demonstration of superior customer service, including assistance with package-carrying, arranging birthday treats, and coordinating small gifts or balloons for resident milestones/events (engagements, weddings, births, loss, etc.). Opening and closing the leasing office, ensuring preparedness for the day ahead. Establishing familiarity with residents and cultivating a deep understanding of their preferences to proactively anticipate and deliver memorable experiences tailored to their individual needs. Overseeing all duties associated with the concierge position, including the effective management and scheduling of the concierge team to ensure seamless coverage of the leasing office. Guiding residents through the lease renewal process, providing comprehensive assistance to ensure their comfort and understanding of the renewal procedures. Coordinating and executing resident move-ins and move-outs, setting clear expectations for residents regarding their responsibilities and obligations during their residency and upon their departure. Serving as a liaison between residents and the maintenance team on-site to facilitate the efficient coordination of service request repairs, ensuring timely resolution and resident satisfaction. Managing monthly resident events, overseeing expenditures on office and breakfast items, and maintaining general office supply inventory. Collaborating closely with the onsite manager to enhance resident retention strategies and initiatives. Addressing online reviews and managing JTurner reviews to uphold a positive online presence and respond effectively to resident feedback. Conducting follow-up communications with residents upon completion of repairs to confirm satisfaction and completion. Ensuring residents remain compliant with renters' insurance requirements through proactive communication and updates. HS Diploma Required. Flexibility Willingness to work flexible hours, including evenings and weekends. Ability to adapt to changing situations and priorities. Computer Skills Proficiency in using basic computer software such as Microsoft Outlook, Word, and Excel. Familiarity with Outlook Calendar. Communication Skills Excellent verbal and written communication skills. Ability to communicate effectively with guests, staff, and vendors. Customer Service or Hospitality Experience Previous experience in a customer-facing service role is often preferred. Professionalism Professional appearance and demeanor. Required to wear an all-black uniform daily. No facial piercings as well as unnatural colored hair or visible tattoos. Respect for confidentiality and discretion. Attention to Detail Keen attention to detail to ensure accuracy in fulfilling guest/resident requests. Problem-Solving Skills Ability to think on your feet and find creative solutions to meet guests'/residents' needs. Team Player Ability to work well as a part of a team. Collaboration with other departments and staff members. Physical Stamina Concierge are required to handle resident packages and deliveries. The ability to carry and sort packages before handing off to residents. In return, we offer competitive compensation, along with comprehensive benefits, including medical and dental and vision benefits, life insurance, a 401(k) with company match and a corporate team environment with opportunity of advancement. Also includes on-site company fitness gym, discounts on housing and home appliances . For immediate consideration, please apply online at All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.