Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Apr 26, 2024
Full time
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. The target compensation for this role is 20/hr. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details Our Aurora hotel is located near Dick's Sporting Good Park, Aurora Sports Complex, Gateway Park, and Cherry Creek State Reservoir. We are also located a mile from the Light Rail that puts you only minutes from Downtown Denver. Great location aside, guests will love our hotel's spacious rooms and convenient amenities like the indoor pool, 24hr fitness center, on-site dining, and complimentary shuttle service available by request. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. lexi-hotels Lexi-hotels Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Compensation Min USD $13.86/Hr. Compensation Mid USD $17.32/Hr. Compensation Max USD $20.78/Hr.
Apr 26, 2024
Full time
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. The target compensation for this role is 20/hr. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details Our Aurora hotel is located near Dick's Sporting Good Park, Aurora Sports Complex, Gateway Park, and Cherry Creek State Reservoir. We are also located a mile from the Light Rail that puts you only minutes from Downtown Denver. Great location aside, guests will love our hotel's spacious rooms and convenient amenities like the indoor pool, 24hr fitness center, on-site dining, and complimentary shuttle service available by request. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. lexi-hotels Lexi-hotels Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Compensation Min USD $13.86/Hr. Compensation Mid USD $17.32/Hr. Compensation Max USD $20.78/Hr.
Company Background: For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of Californias Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay. Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours dElegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee. Job Summary: The Night Supervisor serves as the evening Manager on Duty responsible for working as a team with staff to ensure Five Star guest service and management at Casa Palmero. Essential Duties & Responsibilities: Check in guests and assist Front Desk Clerks with guest check-in and handle problems that arise. Posts Housekeeping room assignments. Prepare continental breakfast items and set up Follow-up on and correct any discrepancies that appear in the listed status of rooms. Bulk post group billing. Oversee or complete assigned nightly reports, including rate variance and gratuity charges. Understand and implement group and package billing requirements. Comply with all Pebble Beach Company safety and health policies and procedures. Knows, models and integrates Pebble Beach Company culture (mission, values and standards). Required Skills: Excellent customer service and communication skills. Basic math and accounting skills. Proficient in Microsoft Office. Previous experience with property management system. California drivers license with less than 2 points. Food safety and RBS certifications. Minimum 21 years of age. Desired Skills: Some customer service and/or hotel experience preferred. High school diploma or equivalent and some college preferred. Why work for Pebble Beach Company: Competitive Pay: $17.00/hour plus service charges. Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your familys health needs free of cost. Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year. We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons. Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club. Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career. Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Apr 26, 2024
Full time
Company Background: For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of Californias Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay. Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours dElegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee. Job Summary: The Night Supervisor serves as the evening Manager on Duty responsible for working as a team with staff to ensure Five Star guest service and management at Casa Palmero. Essential Duties & Responsibilities: Check in guests and assist Front Desk Clerks with guest check-in and handle problems that arise. Posts Housekeeping room assignments. Prepare continental breakfast items and set up Follow-up on and correct any discrepancies that appear in the listed status of rooms. Bulk post group billing. Oversee or complete assigned nightly reports, including rate variance and gratuity charges. Understand and implement group and package billing requirements. Comply with all Pebble Beach Company safety and health policies and procedures. Knows, models and integrates Pebble Beach Company culture (mission, values and standards). Required Skills: Excellent customer service and communication skills. Basic math and accounting skills. Proficient in Microsoft Office. Previous experience with property management system. California drivers license with less than 2 points. Food safety and RBS certifications. Minimum 21 years of age. Desired Skills: Some customer service and/or hotel experience preferred. High school diploma or equivalent and some college preferred. Why work for Pebble Beach Company: Competitive Pay: $17.00/hour plus service charges. Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your familys health needs free of cost. Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year. We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons. Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club. Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career. Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
STARTING AT $20.50/HOUR! Job Duties: Reports to Executive Chef and/or Executive Sous Chef. Assumes complete leadership of the kitchen and its staff in the absence of the Executive Chef or Executive Sous Chef Ensures proper staffing for maximum productivity and high standards of quality; controls food and payroll costs to achieve maximum profitability. Supervises: Prep, production, cleaning, organizing and on the job training Report recommendations for maintenance, repair and upkeep of the kitchen and its equipment. Helps plan sustainability procedures in the kitchen. Assists in food procurement, delivery, storage and issuing of food items. Expedites food orders during peak service hours. Checks mise en place before service time and inspects presentation of food items to ensure that quality standards are met. Understands and consistently follows proper sanitation practices including those for personal hygiene. Comply with all Six Flags Discovery Kingdom policies and procedures Assist Guests in a friendly and courteous manner Operate in a safe manner Willfully perform duties in any department at Six Flags Discovery Kingdom when necessary Be an active team member Maintain a clean and safe environment for guests and team members Follow all delegated tasks assigned Perform other incidental and related duties as required and assigned Asset protection and inventory control Responsible for quality assurance at all times Coordinating scheduled breaks day to day Accountable for Labor Violations Daily Temperature Logs for multiple food units Minimum Requirements: Must Be 21 or older Must be reliable and punctual Required to stand for long periods and walk, balance, stoop, kneel, crouch, bend, reach. Must be able to lift, push or pull up to 90 LBs Able to perform continuous, repetitive motions. Work in hot, humid and noisy environment. For safety purposes, the individual must be able to communicate effectively in the English language, including the ability to read, speak, and understand the English language Ability to actively communicate with large groups of Guests Be available to work flexible hours at nights and on weekends within the limits of applicable Federal, State and facility labor laws and guidelines Available to work evenings, nights, weekends, and holidays Must pass a background screening Must have 5 or more years experience in a leadership position. Must have 5 or more years experience in a prep or cook position in industrial food and beverage. Must have strong verbal and written skills Solid organizational skills Must be able to work indoors with artificial lighting and outdoors in all weather conditions Must be Serve Safe certified or have a current food handlers card. A general knowledge of industrial kitchen equipment Skilled in handling emergency situations and resolving promptly Must be flexible and adaptable to changing situations. Must be compassionate and work with tact and ethical awareness. Must demonstrate good interpersonal skills Working Conditions: Work is performed primarily outdoors in all weather conditions. Lighting is both natural and artificial. Equipment used includes radios, tablets, cleaning tools. Physical demands include standing, walking, bending, working with ovens, grills, and other kitchen equipment. Days and hours will vary and will include weekends, evenings and holidays. Position will require close contact with Park Guests. Certain duties cannot be performed by individuals under the 18 and 15 years old. Six Flags is committed to maintaining employee and guest safety at all times. Employees are required to conduct daily health screenings, and follow strict sanitization and cleanliness protocols. If you are able to answer "YES" to all of the following questions, please continue the application process by clicking "Apply" Can you provide legal documentation establishing your identity and eligibility to be legally employed in the United States? Are you able to perform the essential functions of the job for which you are applying with or without reasonable accommodation? Within the last 90 days, can you state that you have not used illegal or social drugs (excluding marijuana), such as MDMA (Molly), cocaine and crystal methamphetamine? I am willing to agree that future text messages relating to Six Flags, Inc., including company news, job posting application status updates, and other information, may be sent on behalf of Six Flags, Inc. to the cell phone number I provide.
Apr 26, 2024
Full time
STARTING AT $20.50/HOUR! Job Duties: Reports to Executive Chef and/or Executive Sous Chef. Assumes complete leadership of the kitchen and its staff in the absence of the Executive Chef or Executive Sous Chef Ensures proper staffing for maximum productivity and high standards of quality; controls food and payroll costs to achieve maximum profitability. Supervises: Prep, production, cleaning, organizing and on the job training Report recommendations for maintenance, repair and upkeep of the kitchen and its equipment. Helps plan sustainability procedures in the kitchen. Assists in food procurement, delivery, storage and issuing of food items. Expedites food orders during peak service hours. Checks mise en place before service time and inspects presentation of food items to ensure that quality standards are met. Understands and consistently follows proper sanitation practices including those for personal hygiene. Comply with all Six Flags Discovery Kingdom policies and procedures Assist Guests in a friendly and courteous manner Operate in a safe manner Willfully perform duties in any department at Six Flags Discovery Kingdom when necessary Be an active team member Maintain a clean and safe environment for guests and team members Follow all delegated tasks assigned Perform other incidental and related duties as required and assigned Asset protection and inventory control Responsible for quality assurance at all times Coordinating scheduled breaks day to day Accountable for Labor Violations Daily Temperature Logs for multiple food units Minimum Requirements: Must Be 21 or older Must be reliable and punctual Required to stand for long periods and walk, balance, stoop, kneel, crouch, bend, reach. Must be able to lift, push or pull up to 90 LBs Able to perform continuous, repetitive motions. Work in hot, humid and noisy environment. For safety purposes, the individual must be able to communicate effectively in the English language, including the ability to read, speak, and understand the English language Ability to actively communicate with large groups of Guests Be available to work flexible hours at nights and on weekends within the limits of applicable Federal, State and facility labor laws and guidelines Available to work evenings, nights, weekends, and holidays Must pass a background screening Must have 5 or more years experience in a leadership position. Must have 5 or more years experience in a prep or cook position in industrial food and beverage. Must have strong verbal and written skills Solid organizational skills Must be able to work indoors with artificial lighting and outdoors in all weather conditions Must be Serve Safe certified or have a current food handlers card. A general knowledge of industrial kitchen equipment Skilled in handling emergency situations and resolving promptly Must be flexible and adaptable to changing situations. Must be compassionate and work with tact and ethical awareness. Must demonstrate good interpersonal skills Working Conditions: Work is performed primarily outdoors in all weather conditions. Lighting is both natural and artificial. Equipment used includes radios, tablets, cleaning tools. Physical demands include standing, walking, bending, working with ovens, grills, and other kitchen equipment. Days and hours will vary and will include weekends, evenings and holidays. Position will require close contact with Park Guests. Certain duties cannot be performed by individuals under the 18 and 15 years old. Six Flags is committed to maintaining employee and guest safety at all times. Employees are required to conduct daily health screenings, and follow strict sanitization and cleanliness protocols. If you are able to answer "YES" to all of the following questions, please continue the application process by clicking "Apply" Can you provide legal documentation establishing your identity and eligibility to be legally employed in the United States? Are you able to perform the essential functions of the job for which you are applying with or without reasonable accommodation? Within the last 90 days, can you state that you have not used illegal or social drugs (excluding marijuana), such as MDMA (Molly), cocaine and crystal methamphetamine? I am willing to agree that future text messages relating to Six Flags, Inc., including company news, job posting application status updates, and other information, may be sent on behalf of Six Flags, Inc. to the cell phone number I provide.
Pay Range: $28.65/hour - $30.65/hour Are you creative, detail-oriented and resourceful problem-solver? Love sharing the Aloha Spirit? The ideal candidate goes beyond checking our guests in and out and has the willingness and ability to work varying schedules including working on weekends, holidays and at least four (4) overnight shift. In addition to all Front Desk and Night Audit duties, our Guest Service Agents/Relief Night Auditors are responsible for providing an exemplary first impression, act as a service ambassador and consistently provides outstanding service with a smile to all of our guests throughout their stay. Responsible for daily audit of all transactions related to guest room charges while overseeing front desk duties during the overnight shift. Acts as a point of communication for guest needs. Promptly responds to guest needs, requests, and complaints. Maximizes customer satisfaction without departmental management and the General Manager by supervising all departments following Hilton standards. To provide guests with excellent service at the front desk from making the reservation to departure. Sells guestrooms, promotes food & beverage outlets, and seasonal hotel promotions. Complete the daily Food and Beverage audit following established policies and procedures. Review daily guest payments and other details to ensure guests provide payment for their stay and other charges. Balances all department accounts and posts any remaining daily charges: reconciles room and tax audits and posts rooms and taxes for all occupied rooms. Balance POS and PMS systems and close the day. Responsible for completing night audit reports for management review. Language Skills: Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. Ability to effectively communicate and comprehend in English both verbally and in written formats, and including the ability to effectively communicate with internal and external customers. Bilingual in Mandarin, Korean, Japanese or Spanish preferred Computer Skills/Experience: Excellent computer proficiency (MS Office - Word, Excel, PowerPoint and Outlook). Proficiency with OnQ System, highly desired Essential Skills: Availability and ability to work overnight on an ongoing basis. Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing. Advanced math or bookkeeping skills Attention to detail and organizational skills. Exceptional time management and multi-tasking skills. Good problem-solving skills. Ability to solve problems and diffuse tense situations. Consistent demonstration of a sense of ownership. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices in a varied paced environment. Ability to attend, retain, and put to use, information provided in required hotel training, both in person and online Ability to use at a minimum the following equipment; computer (PMS System), 10-key, copy machine, multi-line telephone, fax machine, key encoder and fire panel Essential Duties and Responsibilities: Daily Audit and Guest Service Balance the accounts from day shift Balance cash drawer and log receipts Investigate and resolve out-of-balance accounts Keep accurate financial records and ledgers Manage front desk activity and handling guest check-ins and check-outs Ensure customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference Handle customer requests and complaints and directing other employees or departments accordingly Create invoices, bills and checks for vendors, employees and contractors Manage and update all official documentation pertaining to the role Prepare and produce accurate daily reports for forecasts and audits. Ensure that all end-of-day activities have been successfully executed by employees in all departments Answer calls and queries related to potential bookings Maintain and exceed Hilton brand standards. Keeps work area tidy and supplies stocked. Delivers all essential duties and responsibilities of a Guest Service Agent (See full Guest Service Agent job description) Participate in continuous innovations related to the guest/team member experience through new technologies. Performs other duties as assigned. Provides direction and coordination for hotel personnel in the absence of the Department Management/General Manager as required Directs and coordinates various services related to operations as required Assumes responsibility for supervision in the absence of department heads; communicates daily with department heads regarding areas of concern Responds to employee situations by suspending employees pending investigation, when appropriate, following Hilton Hotel policies Provides General Manager and Department Managers with summary of activities during shift by preparing and distributing written log daily Assumes responsibility for overall security of the hotel Assures full security for customers, hotel personnel and property by working closely with Hotel Security Oversees emergency operation to ensure customer safety and minimize hotel losses and liability Takes corrective action during emergency; files appropriate reports to supervisor Calls General Manager at home for any fire, bomb threat, burglary or death that has occurred Ensures proper customer relations and safeguards the hotel's interests by resolving and taking appropriate actions on all customer complaints and/or problems Represents hotel in contact with general public Greets and makes comfortable any VIP's Physical Job Requirements: SITTING: Rarely STANDING/WALKING: Constantly - ability to stand and walk for long periods of time (8 hours) while working at the front desk on a variety of surfaces (carpet, tile, etc.) CROUCHING (BENDING AT KNEES): Lifting and completing tasks performed at low levels. KNEELING/CRAWLING: Lifting and completing tasks performed at low levels. STOOPING (BENDING AT WAIST): Lifting and completing tasks at different levels. TWISTING/TURNING AT KNEES, WAIST & NECK: CLIMBING: Rarely. LEG/FOOT USE: REACHING (OVERHEAD/EXTENSION): Occasionally. Lifting and completing tasks at different levels. HANDLING/GRASPING: FINGERING/FEELING: Finger dexterity to use computer keyboard to take online courses as needed and to look up information for customers PUSHING/PULLING: Up to 30 pounds. LIFTING/CARRYING: Occasionally lifting/moving up to 30 pounds. SPEECH REQUIREMENTS: Constantly required to speak to others, including but not limited to guests, management and other team members, in person and on other communication devices. HEARING REQUIREMENTS: Constantly required to listen to others in person and on the telephone, smart and other communication devices. Required to listen to guest, management and team member requests and concerns. Ability to accurately take and confirm reservations, inquires and ensure all guest needs are met. VISION: Constantly required to see up close and ability to adjust focus. Must be able to see the PMS, answer telephones and see guest approach registration desk. Occasionally required to see distances. Work Environment: Safety Requirements: slip resistant shoes. Literacy: Must be able to accurately take and confirm reservations, inquires and ensure all guest needs are met Exposure to chemicals, noise, vibrations: Exposure to cleaning supplies, printer toners; low to moderate noise levels. Operation of equipment/tools/vehicles: Equipment to include computers and printers, smart devices, safety devices. Work is indoors, non-air conditioned protected from weather, but not necessarily inside temperature changes. Equipment Operation: Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards. Must be able to work varying shifts and schedules to include, AM/ PM, Overnight, Holidays and Weekend shifts Good physical health and stamina. Minimum Requirements: 1 year successful hotel front desk experience (in one location), required Minimum 1 year proven experience as a Night Auditor or in a similar role, preferably in the hotel industry. High School Diploma or GED required Associates Degree or higher preferred 1 year cash bank experience required 1 year Customer Service experience required, preferably in a hotel front desk environment. Relevant military experience in a comparable capacity Our benefit package includes: Hilton Travel Benefit Paid Vacation Paid Sick Leave Group Health (Medical/Dental/Vision/Prescription Drug plans) Health insurance Opt-Out option Group life insurance 401(k) match and more Hilton Waikiki Beach Hotel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call or email Cindy Fujioka at to let us know the nature of your request.
Apr 26, 2024
Full time
Pay Range: $28.65/hour - $30.65/hour Are you creative, detail-oriented and resourceful problem-solver? Love sharing the Aloha Spirit? The ideal candidate goes beyond checking our guests in and out and has the willingness and ability to work varying schedules including working on weekends, holidays and at least four (4) overnight shift. In addition to all Front Desk and Night Audit duties, our Guest Service Agents/Relief Night Auditors are responsible for providing an exemplary first impression, act as a service ambassador and consistently provides outstanding service with a smile to all of our guests throughout their stay. Responsible for daily audit of all transactions related to guest room charges while overseeing front desk duties during the overnight shift. Acts as a point of communication for guest needs. Promptly responds to guest needs, requests, and complaints. Maximizes customer satisfaction without departmental management and the General Manager by supervising all departments following Hilton standards. To provide guests with excellent service at the front desk from making the reservation to departure. Sells guestrooms, promotes food & beverage outlets, and seasonal hotel promotions. Complete the daily Food and Beverage audit following established policies and procedures. Review daily guest payments and other details to ensure guests provide payment for their stay and other charges. Balances all department accounts and posts any remaining daily charges: reconciles room and tax audits and posts rooms and taxes for all occupied rooms. Balance POS and PMS systems and close the day. Responsible for completing night audit reports for management review. Language Skills: Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. Ability to effectively communicate and comprehend in English both verbally and in written formats, and including the ability to effectively communicate with internal and external customers. Bilingual in Mandarin, Korean, Japanese or Spanish preferred Computer Skills/Experience: Excellent computer proficiency (MS Office - Word, Excel, PowerPoint and Outlook). Proficiency with OnQ System, highly desired Essential Skills: Availability and ability to work overnight on an ongoing basis. Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing. Advanced math or bookkeeping skills Attention to detail and organizational skills. Exceptional time management and multi-tasking skills. Good problem-solving skills. Ability to solve problems and diffuse tense situations. Consistent demonstration of a sense of ownership. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices in a varied paced environment. Ability to attend, retain, and put to use, information provided in required hotel training, both in person and online Ability to use at a minimum the following equipment; computer (PMS System), 10-key, copy machine, multi-line telephone, fax machine, key encoder and fire panel Essential Duties and Responsibilities: Daily Audit and Guest Service Balance the accounts from day shift Balance cash drawer and log receipts Investigate and resolve out-of-balance accounts Keep accurate financial records and ledgers Manage front desk activity and handling guest check-ins and check-outs Ensure customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference Handle customer requests and complaints and directing other employees or departments accordingly Create invoices, bills and checks for vendors, employees and contractors Manage and update all official documentation pertaining to the role Prepare and produce accurate daily reports for forecasts and audits. Ensure that all end-of-day activities have been successfully executed by employees in all departments Answer calls and queries related to potential bookings Maintain and exceed Hilton brand standards. Keeps work area tidy and supplies stocked. Delivers all essential duties and responsibilities of a Guest Service Agent (See full Guest Service Agent job description) Participate in continuous innovations related to the guest/team member experience through new technologies. Performs other duties as assigned. Provides direction and coordination for hotel personnel in the absence of the Department Management/General Manager as required Directs and coordinates various services related to operations as required Assumes responsibility for supervision in the absence of department heads; communicates daily with department heads regarding areas of concern Responds to employee situations by suspending employees pending investigation, when appropriate, following Hilton Hotel policies Provides General Manager and Department Managers with summary of activities during shift by preparing and distributing written log daily Assumes responsibility for overall security of the hotel Assures full security for customers, hotel personnel and property by working closely with Hotel Security Oversees emergency operation to ensure customer safety and minimize hotel losses and liability Takes corrective action during emergency; files appropriate reports to supervisor Calls General Manager at home for any fire, bomb threat, burglary or death that has occurred Ensures proper customer relations and safeguards the hotel's interests by resolving and taking appropriate actions on all customer complaints and/or problems Represents hotel in contact with general public Greets and makes comfortable any VIP's Physical Job Requirements: SITTING: Rarely STANDING/WALKING: Constantly - ability to stand and walk for long periods of time (8 hours) while working at the front desk on a variety of surfaces (carpet, tile, etc.) CROUCHING (BENDING AT KNEES): Lifting and completing tasks performed at low levels. KNEELING/CRAWLING: Lifting and completing tasks performed at low levels. STOOPING (BENDING AT WAIST): Lifting and completing tasks at different levels. TWISTING/TURNING AT KNEES, WAIST & NECK: CLIMBING: Rarely. LEG/FOOT USE: REACHING (OVERHEAD/EXTENSION): Occasionally. Lifting and completing tasks at different levels. HANDLING/GRASPING: FINGERING/FEELING: Finger dexterity to use computer keyboard to take online courses as needed and to look up information for customers PUSHING/PULLING: Up to 30 pounds. LIFTING/CARRYING: Occasionally lifting/moving up to 30 pounds. SPEECH REQUIREMENTS: Constantly required to speak to others, including but not limited to guests, management and other team members, in person and on other communication devices. HEARING REQUIREMENTS: Constantly required to listen to others in person and on the telephone, smart and other communication devices. Required to listen to guest, management and team member requests and concerns. Ability to accurately take and confirm reservations, inquires and ensure all guest needs are met. VISION: Constantly required to see up close and ability to adjust focus. Must be able to see the PMS, answer telephones and see guest approach registration desk. Occasionally required to see distances. Work Environment: Safety Requirements: slip resistant shoes. Literacy: Must be able to accurately take and confirm reservations, inquires and ensure all guest needs are met Exposure to chemicals, noise, vibrations: Exposure to cleaning supplies, printer toners; low to moderate noise levels. Operation of equipment/tools/vehicles: Equipment to include computers and printers, smart devices, safety devices. Work is indoors, non-air conditioned protected from weather, but not necessarily inside temperature changes. Equipment Operation: Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards. Must be able to work varying shifts and schedules to include, AM/ PM, Overnight, Holidays and Weekend shifts Good physical health and stamina. Minimum Requirements: 1 year successful hotel front desk experience (in one location), required Minimum 1 year proven experience as a Night Auditor or in a similar role, preferably in the hotel industry. High School Diploma or GED required Associates Degree or higher preferred 1 year cash bank experience required 1 year Customer Service experience required, preferably in a hotel front desk environment. Relevant military experience in a comparable capacity Our benefit package includes: Hilton Travel Benefit Paid Vacation Paid Sick Leave Group Health (Medical/Dental/Vision/Prescription Drug plans) Health insurance Opt-Out option Group life insurance 401(k) match and more Hilton Waikiki Beach Hotel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call or email Cindy Fujioka at to let us know the nature of your request.
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Compensation Min USD $16.25/Hr. Compensation Mid USD $20.31/Hr. Compensation Max USD $24.38/Hr.
Apr 26, 2024
Full time
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Compensation Min USD $16.25/Hr. Compensation Mid USD $20.31/Hr. Compensation Max USD $24.38/Hr.
Job Summary The Night Audit Supervisor is responsible for assisting the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. This role specifically supports the Front Office functions during the overnight hours. Responsibilities QUALIFICATIONS: At least 3 years of progressive experience in a hotel or a related field; or a 2-year college degree and 2 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience preferred. Must be proficient in Windows operating systems Company approved spreadsheets and word processing. Must have a valid driver's license from the applicable state. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate coach counsel and discipline all Guest Services personnel according to Aimbridge Hospitality S.O.P.'s. Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards. Prepare and conduct all Guest Services interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s. Conduct all 90 day and annual Guest Service employee performance appraisals according to S.O.P.'s. Develop employee morale and ensure training of Guest Services personnel. Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count. Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions. Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy. Participate in required M.O.D. program as scheduled. Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement. Ensure all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc. Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly. Ensure that no-show revenue is maximized through consistent and accurate billing. Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting. Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s. Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc. Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming. Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use. Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s. Ensure implementation of all Aimbridge Hospitality policies and house rules. Understand hospitality terms. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service. Ensure correct and accurate cash handling at the Front Desk. Attend monthly all-employee team meetings and any other functions required by management. Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards. Obtain all necessary information when taking room reservations. Ensure logging and delivery of all messages packages and mail in a timely and professional manner. Be aware of all rates packages and promotions currently underway. Follow and enforce all Aimbridge Hospitality hotel credit policies. Process and handle guest laundry (property specific). Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees. Maintain and monitor 'Lost and Found' procedures and policies according to Aimbridge Hospitality standards. Establish and maintain key control system. Ensure participation within departmet for monthly Aimbridge team meeting. Focus the Guest Services Department on their role in contributing to the guest service scores. Monitor all V.I.P.'s special guests and requests. Maintain required pars of all front office and stationary supplies. Review daily Front Office work and activity reports generated by Night Audit. Review Front Office log book and Guest Request log on a daily basis. Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each. Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. Conduct meetings according to Aimbridge Hospitality standards as required by management. Other duties as required. Property Details Two blocks from Chicago's Midway Airport and a rapid transit train station, this hotel offers easy access to many area points of interest, along with comfortable accommodations and modern amenities like free Wi-Fi. With the Orange Line rapid transit train only seconds from the Hilton Garden Inn Midway Airport, guests can instantly access all the attractions of downtown Chicago, including Navy Pier and the Willis Tower. The hotel also offers 24-hour free shuttle service to both the airport and the train station. Garden Grille and Bar serves American classics for breakfast and dinner. Guests can enjoy a drink in the Pavilion lounge or purchase snacks at the Pavilion Pantry. Guests at the Chicago Midway Airport Hilton Garden Inn can relax and enjoy an in-room movie on flat-screen TVs, or take advantage of in-room microwaves and refrigerators. The hotel also features a refreshing swimming pool along with a state-of-the-art fitness center. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Apr 25, 2024
Full time
Job Summary The Night Audit Supervisor is responsible for assisting the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. This role specifically supports the Front Office functions during the overnight hours. Responsibilities QUALIFICATIONS: At least 3 years of progressive experience in a hotel or a related field; or a 2-year college degree and 2 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience preferred. Must be proficient in Windows operating systems Company approved spreadsheets and word processing. Must have a valid driver's license from the applicable state. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate coach counsel and discipline all Guest Services personnel according to Aimbridge Hospitality S.O.P.'s. Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards. Prepare and conduct all Guest Services interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s. Conduct all 90 day and annual Guest Service employee performance appraisals according to S.O.P.'s. Develop employee morale and ensure training of Guest Services personnel. Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count. Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions. Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy. Participate in required M.O.D. program as scheduled. Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement. Ensure all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc. Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly. Ensure that no-show revenue is maximized through consistent and accurate billing. Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting. Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s. Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc. Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming. Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use. Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s. Ensure implementation of all Aimbridge Hospitality policies and house rules. Understand hospitality terms. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service. Ensure correct and accurate cash handling at the Front Desk. Attend monthly all-employee team meetings and any other functions required by management. Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards. Obtain all necessary information when taking room reservations. Ensure logging and delivery of all messages packages and mail in a timely and professional manner. Be aware of all rates packages and promotions currently underway. Follow and enforce all Aimbridge Hospitality hotel credit policies. Process and handle guest laundry (property specific). Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees. Maintain and monitor 'Lost and Found' procedures and policies according to Aimbridge Hospitality standards. Establish and maintain key control system. Ensure participation within departmet for monthly Aimbridge team meeting. Focus the Guest Services Department on their role in contributing to the guest service scores. Monitor all V.I.P.'s special guests and requests. Maintain required pars of all front office and stationary supplies. Review daily Front Office work and activity reports generated by Night Audit. Review Front Office log book and Guest Request log on a daily basis. Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each. Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. Conduct meetings according to Aimbridge Hospitality standards as required by management. Other duties as required. Property Details Two blocks from Chicago's Midway Airport and a rapid transit train station, this hotel offers easy access to many area points of interest, along with comfortable accommodations and modern amenities like free Wi-Fi. With the Orange Line rapid transit train only seconds from the Hilton Garden Inn Midway Airport, guests can instantly access all the attractions of downtown Chicago, including Navy Pier and the Willis Tower. The hotel also offers 24-hour free shuttle service to both the airport and the train station. Garden Grille and Bar serves American classics for breakfast and dinner. Guests can enjoy a drink in the Pavilion lounge or purchase snacks at the Pavilion Pantry. Guests at the Chicago Midway Airport Hilton Garden Inn can relax and enjoy an in-room movie on flat-screen TVs, or take advantage of in-room microwaves and refrigerators. The hotel also features a refreshing swimming pool along with a state-of-the-art fitness center. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Responsibilities The Night Auditor Supervisor is responsible for overseeing the balancing of revenue and expense transactions that occurred during the day. The auditor will conduct all steps in the computer / night audit system to close the current business day and open the new business day. Runs reports; Attends to the needs of guests; Performs all functions of the front desk agent during the audit shift. Qualifications - High school graduate or equivalent. - Minimum one year customer service experience; previous hotel experience preferred. - Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. - Computer experience preferred. - Bilingual English/Spanish a plus. - Knowledge of local activities and attractions appropriate for clientele Qualifications Position Requirements High School diploma or equivalent preferred. • Previous night audit/accounting experience or equivalent training required. • Computer knowledge/Excel and arithmetic skills required. • Opera is a plus, required within 90 days of employment. • 1 to 3 years of related experience. Working Conditions / Physical Demands / Knowledge / Skills / Abilities (KSA's): Command of the English language both written and verbal. Well organized and detail-oriented with the ability to manage multiple priorities in a fast-paced environment. Self-starting personality with an even disposition. Always maintain a professional appearance and manner. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. Ability to work beyond standard hours when necessary, including evenings, weekends, and holidays, to accommodate the guests' needs. Ability to comprehend and follow instructions from supervisor. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. EDUCATION and EXPERIENCE High School Diploma or equivalent with at least one (1) year hospitality experience. Exceptional benefits including elective Medical, Dental, Vision, and Short-Term Disability coverage. Explore our hotels! Associates receive hotel and restaurant discounts & perks at any of our properties (excluding your home property). We Invest in Your Future Success! Become a department trainer Join our Job Coach Program. Continued Leadership Education Program! We offer an ongoing Performance Hospitality Leadership Series (PHLS, Weekly Webinars, e-learning courses). Enjoy the Holidays! We offer Seven (6) paid holidays throughout the year. Company paid Basic Life Insurance, AD&D, Long-term Disability, Employee Assistance Program (EAP) and Travel Assistance Program. Paid Time Off (PTO) Celebrate You! Choose one (1) paid day of personal celebration each year to use however you choose "Performance Hospitality is proud to be an Equal Opportunity Employer. Drug-free Workplace
Apr 25, 2024
Full time
Responsibilities The Night Auditor Supervisor is responsible for overseeing the balancing of revenue and expense transactions that occurred during the day. The auditor will conduct all steps in the computer / night audit system to close the current business day and open the new business day. Runs reports; Attends to the needs of guests; Performs all functions of the front desk agent during the audit shift. Qualifications - High school graduate or equivalent. - Minimum one year customer service experience; previous hotel experience preferred. - Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. - Computer experience preferred. - Bilingual English/Spanish a plus. - Knowledge of local activities and attractions appropriate for clientele Qualifications Position Requirements High School diploma or equivalent preferred. • Previous night audit/accounting experience or equivalent training required. • Computer knowledge/Excel and arithmetic skills required. • Opera is a plus, required within 90 days of employment. • 1 to 3 years of related experience. Working Conditions / Physical Demands / Knowledge / Skills / Abilities (KSA's): Command of the English language both written and verbal. Well organized and detail-oriented with the ability to manage multiple priorities in a fast-paced environment. Self-starting personality with an even disposition. Always maintain a professional appearance and manner. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. Ability to work beyond standard hours when necessary, including evenings, weekends, and holidays, to accommodate the guests' needs. Ability to comprehend and follow instructions from supervisor. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. EDUCATION and EXPERIENCE High School Diploma or equivalent with at least one (1) year hospitality experience. Exceptional benefits including elective Medical, Dental, Vision, and Short-Term Disability coverage. Explore our hotels! Associates receive hotel and restaurant discounts & perks at any of our properties (excluding your home property). We Invest in Your Future Success! Become a department trainer Join our Job Coach Program. Continued Leadership Education Program! We offer an ongoing Performance Hospitality Leadership Series (PHLS, Weekly Webinars, e-learning courses). Enjoy the Holidays! We offer Seven (6) paid holidays throughout the year. Company paid Basic Life Insurance, AD&D, Long-term Disability, Employee Assistance Program (EAP) and Travel Assistance Program. Paid Time Off (PTO) Celebrate You! Choose one (1) paid day of personal celebration each year to use however you choose "Performance Hospitality is proud to be an Equal Opportunity Employer. Drug-free Workplace
Why us? the Nines, A Luxury Collection Hotel, Portland is seeking a Night Audit Supervisor to join their renowned team. The perfect candidate is passionate about service and creating indigenous experiences for each guest! Poised in the heart of the city center , within the walls of the stately Meier & Frank Building one of Portland's most beloved landmarks, the Nines honors the structure's storied past, both in its striking decor and impeccable service. Individualistic design traits celebrate the surroundings of one of finest LEED Silver-certified hotels in Portland, providing the opportunity to truly experience the region's unique character. As part of Sage Hospitality , we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests, and our communities as leaders in our field who are authentic, humble, innovative and flexible operators driven to anticipate needs and exceed expectations. Job Overview Supervises Night Audit staff ensuring an efficient operation producing excellent results for our guests. Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities Supervise the operations of the night audit to ensure an optimal level of service and hospitality is provided to the guests. Train, direct the work of, resolve issues/problems and coach and counsel the overnight front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information. Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports. Balance and close all bank ticket codes, daily. Run night audit final after insuring all revenues are in balance nightly. Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. Perform the duties of a Front Desk Clerk including express checkouts. All other duties as assigned, requested or deemed necessary by management. Qualifications Education/Formal Training High school education or equivalent experience. Experience Accounting background preferred, but not required. Experience leading a team. Knowledge/Skills Ability to operate personal computer, cash register and calculator. Ability to compile facts and figures. Telephone and guest relations etiquette and skills. Moderate hearing required to communicate with guests. Excellent vision required for viewing of CRT screen. Excellent speech communication skills required to communicate with guests over the telephone. Excellent comprehension and literacy required for reading daily reports, numbers, etc. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Prolonged standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Benefits the Nines Hotel is certified Gold for Sustainability at Work . As one of Oregon's Healthiest Employers, the Nines offer perks that are comparable to progressive employers. Medical, dental, & vision insurance Health savings and flexible spending accounts Basic Life and AD&D insurance Company-paid short-term disability Paid time off for vacation, sick time, and holidays Eligible to participate in the Company's 401(k) program with employer matching Employee assistance program Tuition Reimbursement Great discounts on Hotels, Restaurants, and much more. ID: 6 Position Type: Regular Full-Time Property : The Nines Outlet: Hotel Category: Front Desk & Guest Services Address : 525 SW Morrison St City : Portland State : Oregon EOE Protected Veterans/Disability
Apr 25, 2024
Full time
Why us? the Nines, A Luxury Collection Hotel, Portland is seeking a Night Audit Supervisor to join their renowned team. The perfect candidate is passionate about service and creating indigenous experiences for each guest! Poised in the heart of the city center , within the walls of the stately Meier & Frank Building one of Portland's most beloved landmarks, the Nines honors the structure's storied past, both in its striking decor and impeccable service. Individualistic design traits celebrate the surroundings of one of finest LEED Silver-certified hotels in Portland, providing the opportunity to truly experience the region's unique character. As part of Sage Hospitality , we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests, and our communities as leaders in our field who are authentic, humble, innovative and flexible operators driven to anticipate needs and exceed expectations. Job Overview Supervises Night Audit staff ensuring an efficient operation producing excellent results for our guests. Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities Supervise the operations of the night audit to ensure an optimal level of service and hospitality is provided to the guests. Train, direct the work of, resolve issues/problems and coach and counsel the overnight front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information. Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports. Balance and close all bank ticket codes, daily. Run night audit final after insuring all revenues are in balance nightly. Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. Perform the duties of a Front Desk Clerk including express checkouts. All other duties as assigned, requested or deemed necessary by management. Qualifications Education/Formal Training High school education or equivalent experience. Experience Accounting background preferred, but not required. Experience leading a team. Knowledge/Skills Ability to operate personal computer, cash register and calculator. Ability to compile facts and figures. Telephone and guest relations etiquette and skills. Moderate hearing required to communicate with guests. Excellent vision required for viewing of CRT screen. Excellent speech communication skills required to communicate with guests over the telephone. Excellent comprehension and literacy required for reading daily reports, numbers, etc. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Prolonged standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Benefits the Nines Hotel is certified Gold for Sustainability at Work . As one of Oregon's Healthiest Employers, the Nines offer perks that are comparable to progressive employers. Medical, dental, & vision insurance Health savings and flexible spending accounts Basic Life and AD&D insurance Company-paid short-term disability Paid time off for vacation, sick time, and holidays Eligible to participate in the Company's 401(k) program with employer matching Employee assistance program Tuition Reimbursement Great discounts on Hotels, Restaurants, and much more. ID: 6 Position Type: Regular Full-Time Property : The Nines Outlet: Hotel Category: Front Desk & Guest Services Address : 525 SW Morrison St City : Portland State : Oregon EOE Protected Veterans/Disability
Job Details Job Location: Le Parc Suite Hotel - West Hollywood, CA Salary Range: $22.00 - $24.00 Hourly Description About our company: Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue. Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. Primary mission: Responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay. The Night Auditor normally works a regular 3rd front desk shift, however, may be asked and assigned another shift due to work needs. SCOPE OF WORK + TEAM Reports to the Front Office Manager/Night Manager/Accounting Manager and Supervisors Supports the front office team, sales team and guest experience RESPONSIBILITIES Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties. Possess knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times. Acknowledge all guests, anticipate needs, and always respond promptly to maintain positive guest relations at all times. Process guest check-in by confirming reservations and review all noted information. Guest(s) without reservations can be sold and agreed on room type. Register guest in OPERA, generate registration card and verify registration with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them. Maintain guest history files. Set-up accurate accounts for each guest with accordance to their requirements, i.e., separate room/tax/incidentals/comps. File registration cards and vouchers by room number. Assist and process overbooked or "walked" guests. Assist and provide room change accommodations. Document all guest requests, complaints, or problems. Resolve guest complaints to ensure guest satisfaction. Maintain organized and clean work area with necessary supplies. Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times. Communicate with prior shift's Front Desk Agent to review all follow-up items. Answer department telephone within property guidelines as to number of rings, correct greeting and proper etiquette. Process end of day reports. Qualifications EXPERIENCE: Prior Experience: 1+ Previous Front Desk/Night audit experience of employment in a related position with this company or other companies in hotels or administration related work. IT Expertise: Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred. Must have basic Excel, PowerPoint, Word; PC knowledge, minimum typing speed of 50wpm, ability to write and communicate professionally, bi-lingual fluency a plus; Must be hospitality oriented, and possess the ability to work under pressure. Should possess the ability to complete multiple tasks simultaneously. Education: High School diploma or GED required; college degree preferred. Subject Expertise: Must be able to sustain composure, remain calm and possess a positive attitude. Must be energetic and outgoing. Must be service oriented with excellent customer service skills. Must be able to follow directions with focus to detail, speed, and accuracy. Must be a team player with the ability to work under minimal supervision. Must be able to multi-task in a fast-paced work environment. Must possess excellent interpersonal and organizational skills. Must have basic knowledge of arithmetic. Must have the ability to input data and access information on the computer. Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred. Must be able to read, write and understand the English language. Must be able to exercise confidentiality and discretion. Must be able to effectively communicate. OTHER EXPECTATIONS: Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook. Demonstrate a working knowledge of all company safety and security procedures. Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues. Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required. Benefits: Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes: Full Time Benefits Competitive Base Salary PTO Medical, Dental, Vision, Life, Pet Insurance 401K Costco Membership Bereavement Leave Management Contract Referral Program Education Assistance Additional Per Position Employee Rates at all of Springboard Hospitality's 35+ Hotels Monthly Cell Phone Stipend Dry Cleaning Services Hotel Level Executive Bonus Program Retention Bonuses Lead Share Program Associate of the Month/Quarter & Company-wide Associate of the Year Programs Associate Referral Bonus Program Springboard Hospitality Core Values: CONNECTED. We are plugged into people, technology and the cutting edge of culture. INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation. COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand. PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve. DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment. OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.
Apr 25, 2024
Full time
Job Details Job Location: Le Parc Suite Hotel - West Hollywood, CA Salary Range: $22.00 - $24.00 Hourly Description About our company: Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue. Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. Primary mission: Responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay. The Night Auditor normally works a regular 3rd front desk shift, however, may be asked and assigned another shift due to work needs. SCOPE OF WORK + TEAM Reports to the Front Office Manager/Night Manager/Accounting Manager and Supervisors Supports the front office team, sales team and guest experience RESPONSIBILITIES Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties. Possess knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times. Acknowledge all guests, anticipate needs, and always respond promptly to maintain positive guest relations at all times. Process guest check-in by confirming reservations and review all noted information. Guest(s) without reservations can be sold and agreed on room type. Register guest in OPERA, generate registration card and verify registration with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them. Maintain guest history files. Set-up accurate accounts for each guest with accordance to their requirements, i.e., separate room/tax/incidentals/comps. File registration cards and vouchers by room number. Assist and process overbooked or "walked" guests. Assist and provide room change accommodations. Document all guest requests, complaints, or problems. Resolve guest complaints to ensure guest satisfaction. Maintain organized and clean work area with necessary supplies. Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times. Communicate with prior shift's Front Desk Agent to review all follow-up items. Answer department telephone within property guidelines as to number of rings, correct greeting and proper etiquette. Process end of day reports. Qualifications EXPERIENCE: Prior Experience: 1+ Previous Front Desk/Night audit experience of employment in a related position with this company or other companies in hotels or administration related work. IT Expertise: Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred. Must have basic Excel, PowerPoint, Word; PC knowledge, minimum typing speed of 50wpm, ability to write and communicate professionally, bi-lingual fluency a plus; Must be hospitality oriented, and possess the ability to work under pressure. Should possess the ability to complete multiple tasks simultaneously. Education: High School diploma or GED required; college degree preferred. Subject Expertise: Must be able to sustain composure, remain calm and possess a positive attitude. Must be energetic and outgoing. Must be service oriented with excellent customer service skills. Must be able to follow directions with focus to detail, speed, and accuracy. Must be a team player with the ability to work under minimal supervision. Must be able to multi-task in a fast-paced work environment. Must possess excellent interpersonal and organizational skills. Must have basic knowledge of arithmetic. Must have the ability to input data and access information on the computer. Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred. Must be able to read, write and understand the English language. Must be able to exercise confidentiality and discretion. Must be able to effectively communicate. OTHER EXPECTATIONS: Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook. Demonstrate a working knowledge of all company safety and security procedures. Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues. Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required. Benefits: Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes: Full Time Benefits Competitive Base Salary PTO Medical, Dental, Vision, Life, Pet Insurance 401K Costco Membership Bereavement Leave Management Contract Referral Program Education Assistance Additional Per Position Employee Rates at all of Springboard Hospitality's 35+ Hotels Monthly Cell Phone Stipend Dry Cleaning Services Hotel Level Executive Bonus Program Retention Bonuses Lead Share Program Associate of the Month/Quarter & Company-wide Associate of the Year Programs Associate Referral Bonus Program Springboard Hospitality Core Values: CONNECTED. We are plugged into people, technology and the cutting edge of culture. INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation. COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand. PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve. DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment. OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.
People want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values. It's more than a job, a guest experience, or a business investment. Together, we are making a difference in people's lives. Tony Davis, President Shift: 11 PM- 7AM The Grand Hotel Golf Resort & Spa is looking to hire a Night Audit Supervisor to oversee our team with the following: Assist in the training, and counseling of Front Desk associates, ensuring a skilled and motivated team to deliver exceptional guest service. Maintain hospitality standards within the hotel, fostering a welcoming and customer-focused atmosphere. Promptly and effectively resolve all guest concerns and requests, demonstrating a commitment to guest satisfaction. Verify the accuracy of the opening count of the hotel's inventory to ensure smooth operations and availability for guests. Manage and control room blocks, pre-registration, and pre-assignment of rooms, optimizing room allocation and guest comfort. Ensure accuracy and completeness of all guest folios, room changes, credit approvals, and related processes for efficient guest transactions. Greet guests in a professional manner, providing a warm and friendly arrival experience. Thoughtfully assign rooms based on factors such as room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, aiming for guest satisfaction. Issue room keys and provide escort instructions to the Bellhop, assisting guests with a smooth transition to their accommodations. Answer inquiries about hotel services, and guest registration, and provide information on shopping, dining, entertainment, and travel directions, offering helpful recommendations. Stay updated on in-house groups or functions and local current events, providing relevant and timely guest information. Demonstrate proficiency in qualified discounts, their availability, and the application of vouchers, ensuring accurate billing and guest satisfaction. Handle future and same-day reservations accurately or accommodate walk-in guests to maximize room occupancy. Check-in and check-out guests in a knowledgeable, efficient, professional, and friendly manner, creating a positive and seamless guest experience. Post, correct, or adjust charges to guest accounts as necessary, demonstrating attentiveness to billing accuracy. Possess a thorough understanding of hotel credit, cash-in-advance, and check-cashing procedures, ensuring smooth financial transactions. Maintain and complete Front Desk reports accurately, providing essential information for management and operational decisions. Our Benefits Include: Comprehensive Health Insurance - Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance 401K with Company Match Employer Paid Life Insurance Complimentary Employee Assistance Program Paid Time Off to include Vacation, Personal, Sick, & Holidays Discounted Hotel, Spa, Golf, Retail, and Food & Beverage Tuition Reimbursement Program PCH University & Professional Development Series Associate Referral Program Our Culture: Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe: Put people first. We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers. PCH Hotels & Resorts brings the heart and soul to hospitality. Our core values are the foundation of everything we do! You belong here. Join the PCH Hotels & Resorts family, where we put people first.
Apr 25, 2024
Full time
People want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values. It's more than a job, a guest experience, or a business investment. Together, we are making a difference in people's lives. Tony Davis, President Shift: 11 PM- 7AM The Grand Hotel Golf Resort & Spa is looking to hire a Night Audit Supervisor to oversee our team with the following: Assist in the training, and counseling of Front Desk associates, ensuring a skilled and motivated team to deliver exceptional guest service. Maintain hospitality standards within the hotel, fostering a welcoming and customer-focused atmosphere. Promptly and effectively resolve all guest concerns and requests, demonstrating a commitment to guest satisfaction. Verify the accuracy of the opening count of the hotel's inventory to ensure smooth operations and availability for guests. Manage and control room blocks, pre-registration, and pre-assignment of rooms, optimizing room allocation and guest comfort. Ensure accuracy and completeness of all guest folios, room changes, credit approvals, and related processes for efficient guest transactions. Greet guests in a professional manner, providing a warm and friendly arrival experience. Thoughtfully assign rooms based on factors such as room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, aiming for guest satisfaction. Issue room keys and provide escort instructions to the Bellhop, assisting guests with a smooth transition to their accommodations. Answer inquiries about hotel services, and guest registration, and provide information on shopping, dining, entertainment, and travel directions, offering helpful recommendations. Stay updated on in-house groups or functions and local current events, providing relevant and timely guest information. Demonstrate proficiency in qualified discounts, their availability, and the application of vouchers, ensuring accurate billing and guest satisfaction. Handle future and same-day reservations accurately or accommodate walk-in guests to maximize room occupancy. Check-in and check-out guests in a knowledgeable, efficient, professional, and friendly manner, creating a positive and seamless guest experience. Post, correct, or adjust charges to guest accounts as necessary, demonstrating attentiveness to billing accuracy. Possess a thorough understanding of hotel credit, cash-in-advance, and check-cashing procedures, ensuring smooth financial transactions. Maintain and complete Front Desk reports accurately, providing essential information for management and operational decisions. Our Benefits Include: Comprehensive Health Insurance - Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance 401K with Company Match Employer Paid Life Insurance Complimentary Employee Assistance Program Paid Time Off to include Vacation, Personal, Sick, & Holidays Discounted Hotel, Spa, Golf, Retail, and Food & Beverage Tuition Reimbursement Program PCH University & Professional Development Series Associate Referral Program Our Culture: Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe: Put people first. We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers. PCH Hotels & Resorts brings the heart and soul to hospitality. Our core values are the foundation of everything we do! You belong here. Join the PCH Hotels & Resorts family, where we put people first.
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Apr 24, 2024
Full time
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Información disponible en español a continuación. The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events cleaning and setting-up meeting room functions delivering service items to guest rooms upon requests from the front desk and driving shuttle van when needed (property specific). Él / la Asistente de la Casa es responsable de mantener la limpieza de los pasillos de los cuartos los elevadores y las áreas asignadas. Él / ella también es responsable de entregar artículos como maletas planchas café etc. a las habitaciones según lo dicte el vertical del hotel. También puede incluir eventos de conserjería todas las noches limpieza y configuración de las funciones de la sala de reuniones entrega de artículos de servicio a las habitaciones a solicitud de la recepción y manejo de la camioneta cuando sea necesario (propiedad específica). QUALIFICATIONS: High School diploma or equivalent and/or experience in a hotel or a related field preferred. Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific-driving). Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Se requiere un diploma de Escuela Superior o su equivalente y / o experiencia en un hotel o campo relacionado. Tiene que poseer una licencia de conductor válida para el estado aplicable (específico a la propiedad) Tiene que poder expresar claramente información e ideas. Tiene que poder evaluar y seleccionar entre varias opciones alternativas rápida y acertadamente. Tiene que poder trabajar bien bajo presión. Tiene que poder mantener la calma y la objetividad bajo presión. RESPONSIBILITIES: Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Clean/Buff floors daily according to hotel standards. Shampoo carpets in the public areas according to hotel standards. Shampoo furniture as needed according to hotel standards. Clean Public restrooms and ensure maintenance on a regular basis/ as needed throughout the shift Handle all requests for luggage assistance at check in/our in a friendly efficient and courteous manner. Practice safe work habits to ensure safety to guests fellow associates and self. Handle items for "Lost and Found" according to Aimbridge Hospitality standards. At the end of the shift turn in all keys and assignment sheets to the Housekeeping or Front Office. Complete daily assignment check list and submit to supervisor at the end of the day. Perform other tasks/jobs as assigned by the supervisor or manager. Cumplir en todo momento con las normas y reglamentos de Aimbridge Hospitality para alentar operaciones de trabajo seguras y eficientes. Siempre usar la cortesía y etiqueta apropiada con el radio al comunicarse con otros empleados. Usar la lista de control para completar los proyectos que siguen según asignados. Remover todos los objetos (por ejemplo: bandejas de room service basura etc.) de los pasillos para huéspedes y llevarlos a el área para servicio o la Oficina de Housekeeping según apropiado. Practicar hábitos de trabajo seguros para asegurar la seguridad de los huéspedes los compañeros de trabajo y de sí mismo. Tratar los pedidos para ayuda con maletas o el registrado / desocupado de los cuartos de manera simpática eficiente y cortés. Bregar con artículos "Perdidos y Hallados" de acuerdo con las normas del hotel. Al fin del turno entregar todas las llaves y las hojas de deberes asignados a la Oficina de Housekeeping. Llevar a cabo otra tarea según asignada por el supervisor o gerente. The newly renovated Minneapolis Marriott Northwest All-Suite hotel offers all of our guests first class service and amenities such as Wadsworth Restaurant and Bar, Boundary Waters Café, indoor heated pool and well-equipped fitness center. Our 60,000 sq.ft Conference and Event center features 27 versatile and elegant spaces including customized room set-ups, innovative technology, Chef curated food and beverage options as well as professional Marriott Certified Conference and Event Planners. As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Apr 24, 2024
Full time
Información disponible en español a continuación. The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events cleaning and setting-up meeting room functions delivering service items to guest rooms upon requests from the front desk and driving shuttle van when needed (property specific). Él / la Asistente de la Casa es responsable de mantener la limpieza de los pasillos de los cuartos los elevadores y las áreas asignadas. Él / ella también es responsable de entregar artículos como maletas planchas café etc. a las habitaciones según lo dicte el vertical del hotel. También puede incluir eventos de conserjería todas las noches limpieza y configuración de las funciones de la sala de reuniones entrega de artículos de servicio a las habitaciones a solicitud de la recepción y manejo de la camioneta cuando sea necesario (propiedad específica). QUALIFICATIONS: High School diploma or equivalent and/or experience in a hotel or a related field preferred. Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific-driving). Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Se requiere un diploma de Escuela Superior o su equivalente y / o experiencia en un hotel o campo relacionado. Tiene que poseer una licencia de conductor válida para el estado aplicable (específico a la propiedad) Tiene que poder expresar claramente información e ideas. Tiene que poder evaluar y seleccionar entre varias opciones alternativas rápida y acertadamente. Tiene que poder trabajar bien bajo presión. Tiene que poder mantener la calma y la objetividad bajo presión. RESPONSIBILITIES: Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Clean/Buff floors daily according to hotel standards. Shampoo carpets in the public areas according to hotel standards. Shampoo furniture as needed according to hotel standards. Clean Public restrooms and ensure maintenance on a regular basis/ as needed throughout the shift Handle all requests for luggage assistance at check in/our in a friendly efficient and courteous manner. Practice safe work habits to ensure safety to guests fellow associates and self. Handle items for "Lost and Found" according to Aimbridge Hospitality standards. At the end of the shift turn in all keys and assignment sheets to the Housekeeping or Front Office. Complete daily assignment check list and submit to supervisor at the end of the day. Perform other tasks/jobs as assigned by the supervisor or manager. Cumplir en todo momento con las normas y reglamentos de Aimbridge Hospitality para alentar operaciones de trabajo seguras y eficientes. Siempre usar la cortesía y etiqueta apropiada con el radio al comunicarse con otros empleados. Usar la lista de control para completar los proyectos que siguen según asignados. Remover todos los objetos (por ejemplo: bandejas de room service basura etc.) de los pasillos para huéspedes y llevarlos a el área para servicio o la Oficina de Housekeeping según apropiado. Practicar hábitos de trabajo seguros para asegurar la seguridad de los huéspedes los compañeros de trabajo y de sí mismo. Tratar los pedidos para ayuda con maletas o el registrado / desocupado de los cuartos de manera simpática eficiente y cortés. Bregar con artículos "Perdidos y Hallados" de acuerdo con las normas del hotel. Al fin del turno entregar todas las llaves y las hojas de deberes asignados a la Oficina de Housekeeping. Llevar a cabo otra tarea según asignada por el supervisor o gerente. The newly renovated Minneapolis Marriott Northwest All-Suite hotel offers all of our guests first class service and amenities such as Wadsworth Restaurant and Bar, Boundary Waters Café, indoor heated pool and well-equipped fitness center. Our 60,000 sq.ft Conference and Event center features 27 versatile and elegant spaces including customized room set-ups, innovative technology, Chef curated food and beverage options as well as professional Marriott Certified Conference and Event Planners. As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details Our modern accommodations appeal to the long-term traveler, with suites ranging from individual studios to two-bedroom units featuring fully equipped kitchens and all the necessary amenities to ensure guests maintain the same daily routine as they do at home. Our extended-stay hotel's convenient location is next door to the Black Canyon Conference Center and near Castles N' Coasters. The Bureau of Land Management National Training Center and Grand Canyon University are also just minutes away. We help guests maintain their daily routines by providing a complimentary, hot breakfast each morning, on-site laundry, free wireless high-speed Internet access and an on-site fitness center with cardiovascular equipment, as well as an outdoor pool to stay cool during the warm temperatures. We offer one of the most welcoming extended-stay hotels in North Phoenix, TownePlace Suites Phoenix North. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Apr 24, 2024
Full time
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details Our modern accommodations appeal to the long-term traveler, with suites ranging from individual studios to two-bedroom units featuring fully equipped kitchens and all the necessary amenities to ensure guests maintain the same daily routine as they do at home. Our extended-stay hotel's convenient location is next door to the Black Canyon Conference Center and near Castles N' Coasters. The Bureau of Land Management National Training Center and Grand Canyon University are also just minutes away. We help guests maintain their daily routines by providing a complimentary, hot breakfast each morning, on-site laundry, free wireless high-speed Internet access and an on-site fitness center with cardiovascular equipment, as well as an outdoor pool to stay cool during the warm temperatures. We offer one of the most welcoming extended-stay hotels in North Phoenix, TownePlace Suites Phoenix North. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Tetherow Resort has an immediate opening for a Café Supervisor! Why Tetherow? At Tetherow we energize and inspire our members and guests to live, explore, play and connect, and we encourage the same for our team members. We know our team members are our greatest ambassadors and are critical to our success, and we take pride in providing a beautiful environment where they can learn, grow, and thrive while working together to deliver an exceptional experience. We invite you to explore a career with us and join in the fun! Who you are • You are energetic, inspiring and adventurous and love to have fun while you're at work • You enjoy going above and beyond for your team and guests • You have a minimum of two years of experience working in a restaurant or related experience in a supervisory capacity • You are self-motivated with excellent organizational skills and attention to detail • You are 21 years of age and have current OLCC permit and Food Handlers permit • You have s tellar organizational skills, flexibility, detail orientation and follow-through skills • You have a p roven ability to work well under pressure and resolve problems/conflicts in a diplomatic and tactful manner • You are ServSafe certified • You are able to work evenings, nights, weekends and holidays What you'll do • Ensure proper cash management controls are followed • Ensure kitchen, restaurant and bar operations are opened and closed • Provide daily communication between front-of-house and back-of-house about menu, issues, changes, and specials • Work with F&B management to submit orders for food, beverages, wine and liquor; adjust all par lists as needed • Manage monthly inventory, actively working with the F&B management on inventory control and maintaining positive relationships with suppliers • In partnership with F&B management, assess business needs for staffing and par levels; maintain an accurate and up-to-date plan of the Café's staffing needs, preparing schedules and ensuring adequate staffing for all shifts • Set and maintain cleanliness standards: clean chairs, tables, bars and service areas daily • Participate in the recruitment and onboarding of new Café employees; train new staff as required and contribute toward retention efforts Extra Perks! • Medical, dental and vision insurance coverage for eligible employees • 401(k) plan with Company match • Paid time off • Golf privileges • Discounts at Tetherow Restaurants & Golf Shop • $5 Employee Breakfast & Lunch Meals from The Row • Employee referral bonuses • Work in one of the most beautiful settings in Central Oregon! Compensation details: 22-24 Hourly Wage PIee29b665fde7-9285
Apr 24, 2024
Full time
Tetherow Resort has an immediate opening for a Café Supervisor! Why Tetherow? At Tetherow we energize and inspire our members and guests to live, explore, play and connect, and we encourage the same for our team members. We know our team members are our greatest ambassadors and are critical to our success, and we take pride in providing a beautiful environment where they can learn, grow, and thrive while working together to deliver an exceptional experience. We invite you to explore a career with us and join in the fun! Who you are • You are energetic, inspiring and adventurous and love to have fun while you're at work • You enjoy going above and beyond for your team and guests • You have a minimum of two years of experience working in a restaurant or related experience in a supervisory capacity • You are self-motivated with excellent organizational skills and attention to detail • You are 21 years of age and have current OLCC permit and Food Handlers permit • You have s tellar organizational skills, flexibility, detail orientation and follow-through skills • You have a p roven ability to work well under pressure and resolve problems/conflicts in a diplomatic and tactful manner • You are ServSafe certified • You are able to work evenings, nights, weekends and holidays What you'll do • Ensure proper cash management controls are followed • Ensure kitchen, restaurant and bar operations are opened and closed • Provide daily communication between front-of-house and back-of-house about menu, issues, changes, and specials • Work with F&B management to submit orders for food, beverages, wine and liquor; adjust all par lists as needed • Manage monthly inventory, actively working with the F&B management on inventory control and maintaining positive relationships with suppliers • In partnership with F&B management, assess business needs for staffing and par levels; maintain an accurate and up-to-date plan of the Café's staffing needs, preparing schedules and ensuring adequate staffing for all shifts • Set and maintain cleanliness standards: clean chairs, tables, bars and service areas daily • Participate in the recruitment and onboarding of new Café employees; train new staff as required and contribute toward retention efforts Extra Perks! • Medical, dental and vision insurance coverage for eligible employees • 401(k) plan with Company match • Paid time off • Golf privileges • Discounts at Tetherow Restaurants & Golf Shop • $5 Employee Breakfast & Lunch Meals from The Row • Employee referral bonuses • Work in one of the most beautiful settings in Central Oregon! Compensation details: 22-24 Hourly Wage PIee29b665fde7-9285
Since its founding in 1992, Edgewood Properties has established itself as a leading real estate development and property management company. With corporate headquarters in New Jersey, the company is on a course of growth leading to activities across the nation. Given ongoing construction and development plans, our current apartment portfolio of 5,000 plus units is expected to double in the next couple of years and rise to over 10,000 units in the next five years. With our rapid portfolio growth, coupled with ownership's desire to develop and hold rather than sell, the timing is ideal for qualified candidates to come on-board. We're currently seeking a Full-Time Resident Specialist for our multi-family portfolio of properties, with customer service industry experience. Candidate will work at Brookside Gardens, Somerville, NJ Must be available to work weekends and flexible shifts. As a Resident Specialist at one of our communities, you will play a pivotal role in the daily operations of our leasing and management office, making substantial contributions to our leasing processes and our unwavering commitment to delivering exceptional customer service. Oversight of the front desk, serving as the initial point of contact for residents, prospective residents, vendors, and contractors. Emphasis will be placed on fostering superior customer relationship management. Guests will be graciously offered refreshments while awaiting a meeting with a leasing consultant. Proficiently addressing inquiries related to the community and amenities, and facilitating assistance for residents in obtaining gate cards/keys. Facilitating service requests for residents approaching the front desk by either entering the request into the system on their behalf or providing guidance on self-submission through the call center or portal. Collaboration with Senior Concierge, Resident Specialist, and/or Leasing Consultants in coordinating resident events, including meetings, parties, cooking nights, movie nights, and other special events designed to enhance resident retention. Efficient management and organization of the package room, encompassing the acceptance of packages, resident notification, and accurate distribution of packages. Closure of packages upon resident retrieval. Engaging with residents and prospective residents to ensure exceptional customer experiences, thereby contributing to successful sales closures and resident retention. Providing support to the Property Manager by handling minor tasks as required. Maintaining office cleanliness, replenishing coffee bars, and monitoring office supplies. Expertly routing calls to the appropriate associates and assisting in scheduling tours and other appointments. Oversight of the weekly Sunday breakfast shopping, preparation, setup, and cleanup. Preparation of leasing materials for prospects, including brochures, floor plans, etc. Ensuring the tidiness and readiness of model and/or vacant units for prospect tours. Developing comprehensive knowledge of the community (a "Community Expert") to assist residents in locating dining and entertainment options outside the community. Attending to residents' needs as a demonstration of superior customer service, including assistance with package-carrying, arranging birthday treats, and coordinating small gifts or balloons for resident milestones/events (engagements, weddings, births, loss, etc.). Opening and closing the leasing office, ensuring preparedness for the day ahead. Establishing familiarity with residents and cultivating a deep understanding of their preferences to proactively anticipate and deliver memorable experiences tailored to their individual needs. Overseeing all duties associated with the concierge position, including the effective management and scheduling of the concierge team to ensure seamless coverage of the leasing office. Guiding residents through the lease renewal process, providing comprehensive assistance to ensure their comfort and understanding of the renewal procedures. Coordinating and executing resident move-ins and move-outs, setting clear expectations for residents regarding their responsibilities and obligations during their residency and upon their departure. Serving as a liaison between residents and the maintenance team on-site to facilitate the efficient coordination of service request repairs, ensuring timely resolution and resident satisfaction. Managing monthly resident events, overseeing expenditures on office and breakfast items, and maintaining general office supply inventory. Collaborating closely with the onsite manager to enhance resident retention strategies and initiatives. Addressing online reviews and managing JTurner reviews to uphold a positive online presence and respond effectively to resident feedback. Conducting follow-up communications with residents upon completion of repairs to confirm satisfaction and completion. Ensuring residents remain compliant with renters' insurance requirements through proactive communication and updates. HS Diploma Required. Flexibility Willingness to work flexible hours, including evenings and weekends. Ability to adapt to changing situations and priorities. Computer Skills Proficiency in using basic computer software such as Microsoft Outlook, Word, and Excel. Familiarity with Outlook Calendar. Communication Skills Excellent verbal and written communication skills. Ability to communicate effectively with guests, staff, and vendors. Customer Service or Hospitality Experience Previous experience in a customer-facing service role is often preferred. Professionalism Professional appearance and demeanor. Required to wear an all-black uniform daily. No facial piercings as well as unnatural colored hair or visible tattoos. Respect for confidentiality and discretion. Attention to Detail Keen attention to detail to ensure accuracy in fulfilling guest/resident requests. Problem-Solving Skills Ability to think on your feet and find creative solutions to meet guests'/residents' needs. Team Player Ability to work well as a part of a team. Collaboration with other departments and staff members. Physical Stamina Concierge are required to handle resident packages and deliveries. The ability to carry and sort packages before handing off to residents. In return, we offer competitive compensation, along with comprehensive benefits, including medical and dental and vision benefits, life insurance, a 401(k) with company match and a corporate team environment with opportunity of advancement. Also includes on-site company fitness gym, discounts on housing and home appliances . For immediate consideration, please apply online at All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Apr 12, 2024
Full time
Since its founding in 1992, Edgewood Properties has established itself as a leading real estate development and property management company. With corporate headquarters in New Jersey, the company is on a course of growth leading to activities across the nation. Given ongoing construction and development plans, our current apartment portfolio of 5,000 plus units is expected to double in the next couple of years and rise to over 10,000 units in the next five years. With our rapid portfolio growth, coupled with ownership's desire to develop and hold rather than sell, the timing is ideal for qualified candidates to come on-board. We're currently seeking a Full-Time Resident Specialist for our multi-family portfolio of properties, with customer service industry experience. Candidate will work at Brookside Gardens, Somerville, NJ Must be available to work weekends and flexible shifts. As a Resident Specialist at one of our communities, you will play a pivotal role in the daily operations of our leasing and management office, making substantial contributions to our leasing processes and our unwavering commitment to delivering exceptional customer service. Oversight of the front desk, serving as the initial point of contact for residents, prospective residents, vendors, and contractors. Emphasis will be placed on fostering superior customer relationship management. Guests will be graciously offered refreshments while awaiting a meeting with a leasing consultant. Proficiently addressing inquiries related to the community and amenities, and facilitating assistance for residents in obtaining gate cards/keys. Facilitating service requests for residents approaching the front desk by either entering the request into the system on their behalf or providing guidance on self-submission through the call center or portal. Collaboration with Senior Concierge, Resident Specialist, and/or Leasing Consultants in coordinating resident events, including meetings, parties, cooking nights, movie nights, and other special events designed to enhance resident retention. Efficient management and organization of the package room, encompassing the acceptance of packages, resident notification, and accurate distribution of packages. Closure of packages upon resident retrieval. Engaging with residents and prospective residents to ensure exceptional customer experiences, thereby contributing to successful sales closures and resident retention. Providing support to the Property Manager by handling minor tasks as required. Maintaining office cleanliness, replenishing coffee bars, and monitoring office supplies. Expertly routing calls to the appropriate associates and assisting in scheduling tours and other appointments. Oversight of the weekly Sunday breakfast shopping, preparation, setup, and cleanup. Preparation of leasing materials for prospects, including brochures, floor plans, etc. Ensuring the tidiness and readiness of model and/or vacant units for prospect tours. Developing comprehensive knowledge of the community (a "Community Expert") to assist residents in locating dining and entertainment options outside the community. Attending to residents' needs as a demonstration of superior customer service, including assistance with package-carrying, arranging birthday treats, and coordinating small gifts or balloons for resident milestones/events (engagements, weddings, births, loss, etc.). Opening and closing the leasing office, ensuring preparedness for the day ahead. Establishing familiarity with residents and cultivating a deep understanding of their preferences to proactively anticipate and deliver memorable experiences tailored to their individual needs. Overseeing all duties associated with the concierge position, including the effective management and scheduling of the concierge team to ensure seamless coverage of the leasing office. Guiding residents through the lease renewal process, providing comprehensive assistance to ensure their comfort and understanding of the renewal procedures. Coordinating and executing resident move-ins and move-outs, setting clear expectations for residents regarding their responsibilities and obligations during their residency and upon their departure. Serving as a liaison between residents and the maintenance team on-site to facilitate the efficient coordination of service request repairs, ensuring timely resolution and resident satisfaction. Managing monthly resident events, overseeing expenditures on office and breakfast items, and maintaining general office supply inventory. Collaborating closely with the onsite manager to enhance resident retention strategies and initiatives. Addressing online reviews and managing JTurner reviews to uphold a positive online presence and respond effectively to resident feedback. Conducting follow-up communications with residents upon completion of repairs to confirm satisfaction and completion. Ensuring residents remain compliant with renters' insurance requirements through proactive communication and updates. HS Diploma Required. Flexibility Willingness to work flexible hours, including evenings and weekends. Ability to adapt to changing situations and priorities. Computer Skills Proficiency in using basic computer software such as Microsoft Outlook, Word, and Excel. Familiarity with Outlook Calendar. Communication Skills Excellent verbal and written communication skills. Ability to communicate effectively with guests, staff, and vendors. Customer Service or Hospitality Experience Previous experience in a customer-facing service role is often preferred. Professionalism Professional appearance and demeanor. Required to wear an all-black uniform daily. No facial piercings as well as unnatural colored hair or visible tattoos. Respect for confidentiality and discretion. Attention to Detail Keen attention to detail to ensure accuracy in fulfilling guest/resident requests. Problem-Solving Skills Ability to think on your feet and find creative solutions to meet guests'/residents' needs. Team Player Ability to work well as a part of a team. Collaboration with other departments and staff members. Physical Stamina Concierge are required to handle resident packages and deliveries. The ability to carry and sort packages before handing off to residents. In return, we offer competitive compensation, along with comprehensive benefits, including medical and dental and vision benefits, life insurance, a 401(k) with company match and a corporate team environment with opportunity of advancement. Also includes on-site company fitness gym, discounts on housing and home appliances . For immediate consideration, please apply online at All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Since its founding in 1992, Edgewood Properties has established itself as a leading real estate development and property management company. With corporate headquarters in New Jersey, the company is on a course of growth leading to activities across the nation. Given ongoing construction and development plans, our current apartment portfolio of 5,000 plus units is expected to double in the next couple of years and rise to over 10,000 units in the next five years. With our rapid portfolio growth, coupled with ownership's desire to develop and hold rather than sell, the timing is ideal for qualified candidates to come on-board. We're currently seeking a Full-Time Resident Specialist for our multi-family portfolio of properties, with customer service industry experience. Candidate will work at our luxury property, The Lofts at Monroe Parke, Monroe, NJ Must be available to work weekends and flexible shifts. As a Resident Specialist at one of our communities, you will play a pivotal role in the daily operations of our leasing and management office, making substantial contributions to our leasing processes and our unwavering commitment to delivering exceptional customer service. Oversight of the front desk, serving as the initial point of contact for residents, prospective residents, vendors, and contractors. Emphasis will be placed on fostering superior customer relationship management. Guests will be graciously offered refreshments while awaiting a meeting with a leasing consultant. Proficiently addressing inquiries related to the community and amenities, and facilitating assistance for residents in obtaining gate cards/keys. Facilitating service requests for residents approaching the front desk by either entering the request into the system on their behalf or providing guidance on self-submission through the call center or portal. Collaboration with Senior Concierge, Resident Specialist, and/or Leasing Consultants in coordinating resident events, including meetings, parties, cooking nights, movie nights, and other special events designed to enhance resident retention. Efficient management and organization of the package room, encompassing the acceptance of packages, resident notification, and accurate distribution of packages. Closure of packages upon resident retrieval. Engaging with residents and prospective residents to ensure exceptional customer experiences, thereby contributing to successful sales closures and resident retention. Providing support to the Property Manager by handling minor tasks as required. Maintaining office cleanliness, replenishing coffee bars, and monitoring office supplies. Expertly routing calls to the appropriate associates and assisting in scheduling tours and other appointments. Oversight of the weekly Sunday breakfast shopping, preparation, setup, and cleanup. Preparation of leasing materials for prospects, including brochures, floor plans, etc. Ensuring the tidiness and readiness of model and/or vacant units for prospect tours. Developing comprehensive knowledge of the community (a "Community Expert") to assist residents in locating dining and entertainment options outside the community. Attending to residents' needs as a demonstration of superior customer service, including assistance with package-carrying, arranging birthday treats, and coordinating small gifts or balloons for resident milestones/events (engagements, weddings, births, loss, etc.). Opening and closing the leasing office, ensuring preparedness for the day ahead. Establishing familiarity with residents and cultivating a deep understanding of their preferences to proactively anticipate and deliver memorable experiences tailored to their individual needs. Overseeing all duties associated with the concierge position, including the effective management and scheduling of the concierge team to ensure seamless coverage of the leasing office. Guiding residents through the lease renewal process, providing comprehensive assistance to ensure their comfort and understanding of the renewal procedures. Coordinating and executing resident move-ins and move-outs, setting clear expectations for residents regarding their responsibilities and obligations during their residency and upon their departure. Serving as a liaison between residents and the maintenance team on-site to facilitate the efficient coordination of service request repairs, ensuring timely resolution and resident satisfaction. Managing monthly resident events, overseeing expenditures on office and breakfast items, and maintaining general office supply inventory. Collaborating closely with the onsite manager to enhance resident retention strategies and initiatives. Addressing online reviews and managing JTurner reviews to uphold a positive online presence and respond effectively to resident feedback. Conducting follow-up communications with residents upon completion of repairs to confirm satisfaction and completion. Ensuring residents remain compliant with renters' insurance requirements through proactive communication and updates. HS Diploma Required. Flexibility Willingness to work flexible hours, including evenings and weekends. Ability to adapt to changing situations and priorities. Computer Skills Proficiency in using basic computer software such as Microsoft Outlook, Word, and Excel. Familiarity with Outlook Calendar. Communication Skills Excellent verbal and written communication skills. Ability to communicate effectively with guests, staff, and vendors. Customer Service or Hospitality Experience Previous experience in a customer-facing service role is often preferred. Professionalism Professional appearance and demeanor. Required to wear an all-black uniform daily. No facial piercings as well as unnatural colored hair or visible tattoos. Respect for confidentiality and discretion. Attention to Detail Keen attention to detail to ensure accuracy in fulfilling guest/resident requests. Problem-Solving Skills Ability to think on your feet and find creative solutions to meet guests'/residents' needs. Team Player Ability to work well as a part of a team. Collaboration with other departments and staff members. Physical Stamina Concierge are required to handle resident packages and deliveries. The ability to carry and sort packages before handing off to residents. In return, we offer competitive compensation, along with comprehensive benefits, including medical and dental and vision benefits, life insurance, a 401(k) with company match and a corporate team environment with opportunity of advancement. Also includes on-site company fitness gym, discounts on housing and home appliances . For immediate consideration, please apply online at All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Apr 04, 2024
Full time
Since its founding in 1992, Edgewood Properties has established itself as a leading real estate development and property management company. With corporate headquarters in New Jersey, the company is on a course of growth leading to activities across the nation. Given ongoing construction and development plans, our current apartment portfolio of 5,000 plus units is expected to double in the next couple of years and rise to over 10,000 units in the next five years. With our rapid portfolio growth, coupled with ownership's desire to develop and hold rather than sell, the timing is ideal for qualified candidates to come on-board. We're currently seeking a Full-Time Resident Specialist for our multi-family portfolio of properties, with customer service industry experience. Candidate will work at our luxury property, The Lofts at Monroe Parke, Monroe, NJ Must be available to work weekends and flexible shifts. As a Resident Specialist at one of our communities, you will play a pivotal role in the daily operations of our leasing and management office, making substantial contributions to our leasing processes and our unwavering commitment to delivering exceptional customer service. Oversight of the front desk, serving as the initial point of contact for residents, prospective residents, vendors, and contractors. Emphasis will be placed on fostering superior customer relationship management. Guests will be graciously offered refreshments while awaiting a meeting with a leasing consultant. Proficiently addressing inquiries related to the community and amenities, and facilitating assistance for residents in obtaining gate cards/keys. Facilitating service requests for residents approaching the front desk by either entering the request into the system on their behalf or providing guidance on self-submission through the call center or portal. Collaboration with Senior Concierge, Resident Specialist, and/or Leasing Consultants in coordinating resident events, including meetings, parties, cooking nights, movie nights, and other special events designed to enhance resident retention. Efficient management and organization of the package room, encompassing the acceptance of packages, resident notification, and accurate distribution of packages. Closure of packages upon resident retrieval. Engaging with residents and prospective residents to ensure exceptional customer experiences, thereby contributing to successful sales closures and resident retention. Providing support to the Property Manager by handling minor tasks as required. Maintaining office cleanliness, replenishing coffee bars, and monitoring office supplies. Expertly routing calls to the appropriate associates and assisting in scheduling tours and other appointments. Oversight of the weekly Sunday breakfast shopping, preparation, setup, and cleanup. Preparation of leasing materials for prospects, including brochures, floor plans, etc. Ensuring the tidiness and readiness of model and/or vacant units for prospect tours. Developing comprehensive knowledge of the community (a "Community Expert") to assist residents in locating dining and entertainment options outside the community. Attending to residents' needs as a demonstration of superior customer service, including assistance with package-carrying, arranging birthday treats, and coordinating small gifts or balloons for resident milestones/events (engagements, weddings, births, loss, etc.). Opening and closing the leasing office, ensuring preparedness for the day ahead. Establishing familiarity with residents and cultivating a deep understanding of their preferences to proactively anticipate and deliver memorable experiences tailored to their individual needs. Overseeing all duties associated with the concierge position, including the effective management and scheduling of the concierge team to ensure seamless coverage of the leasing office. Guiding residents through the lease renewal process, providing comprehensive assistance to ensure their comfort and understanding of the renewal procedures. Coordinating and executing resident move-ins and move-outs, setting clear expectations for residents regarding their responsibilities and obligations during their residency and upon their departure. Serving as a liaison between residents and the maintenance team on-site to facilitate the efficient coordination of service request repairs, ensuring timely resolution and resident satisfaction. Managing monthly resident events, overseeing expenditures on office and breakfast items, and maintaining general office supply inventory. Collaborating closely with the onsite manager to enhance resident retention strategies and initiatives. Addressing online reviews and managing JTurner reviews to uphold a positive online presence and respond effectively to resident feedback. Conducting follow-up communications with residents upon completion of repairs to confirm satisfaction and completion. Ensuring residents remain compliant with renters' insurance requirements through proactive communication and updates. HS Diploma Required. Flexibility Willingness to work flexible hours, including evenings and weekends. Ability to adapt to changing situations and priorities. Computer Skills Proficiency in using basic computer software such as Microsoft Outlook, Word, and Excel. Familiarity with Outlook Calendar. Communication Skills Excellent verbal and written communication skills. Ability to communicate effectively with guests, staff, and vendors. Customer Service or Hospitality Experience Previous experience in a customer-facing service role is often preferred. Professionalism Professional appearance and demeanor. Required to wear an all-black uniform daily. No facial piercings as well as unnatural colored hair or visible tattoos. Respect for confidentiality and discretion. Attention to Detail Keen attention to detail to ensure accuracy in fulfilling guest/resident requests. Problem-Solving Skills Ability to think on your feet and find creative solutions to meet guests'/residents' needs. Team Player Ability to work well as a part of a team. Collaboration with other departments and staff members. Physical Stamina Concierge are required to handle resident packages and deliveries. The ability to carry and sort packages before handing off to residents. In return, we offer competitive compensation, along with comprehensive benefits, including medical and dental and vision benefits, life insurance, a 401(k) with company match and a corporate team environment with opportunity of advancement. Also includes on-site company fitness gym, discounts on housing and home appliances . For immediate consideration, please apply online at All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.