Pay Range: $28.65/hour - $30.65/hour Are you creative, detail-oriented and resourceful problem-solver? Love sharing the Aloha Spirit? The ideal candidate goes beyond checking our guests in and out and has the willingness and ability to work varying schedules including working on weekends, holidays and at least four (4) overnight shift. In addition to all Front Desk and Night Audit duties, our Guest Service Agents/Relief Night Auditors are responsible for providing an exemplary first impression, act as a service ambassador and consistently provides outstanding service with a smile to all of our guests throughout their stay. Responsible for daily audit of all transactions related to guest room charges while overseeing front desk duties during the overnight shift. Acts as a point of communication for guest needs. Promptly responds to guest needs, requests, and complaints. Maximizes customer satisfaction without departmental management and the General Manager by supervising all departments following Hilton standards. To provide guests with excellent service at the front desk from making the reservation to departure. Sells guestrooms, promotes food & beverage outlets, and seasonal hotel promotions. Complete the daily Food and Beverage audit following established policies and procedures. Review daily guest payments and other details to ensure guests provide payment for their stay and other charges. Balances all department accounts and posts any remaining daily charges: reconciles room and tax audits and posts rooms and taxes for all occupied rooms. Balance POS and PMS systems and close the day. Responsible for completing night audit reports for management review. Language Skills: Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. Ability to effectively communicate and comprehend in English both verbally and in written formats, and including the ability to effectively communicate with internal and external customers. Bilingual in Mandarin, Korean, Japanese or Spanish preferred Computer Skills/Experience: Excellent computer proficiency (MS Office - Word, Excel, PowerPoint and Outlook). Proficiency with OnQ System, highly desired Essential Skills: Availability and ability to work overnight on an ongoing basis. Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing. Advanced math or bookkeeping skills Attention to detail and organizational skills. Exceptional time management and multi-tasking skills. Good problem-solving skills. Ability to solve problems and diffuse tense situations. Consistent demonstration of a sense of ownership. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices in a varied paced environment. Ability to attend, retain, and put to use, information provided in required hotel training, both in person and online Ability to use at a minimum the following equipment; computer (PMS System), 10-key, copy machine, multi-line telephone, fax machine, key encoder and fire panel Essential Duties and Responsibilities: Daily Audit and Guest Service Balance the accounts from day shift Balance cash drawer and log receipts Investigate and resolve out-of-balance accounts Keep accurate financial records and ledgers Manage front desk activity and handling guest check-ins and check-outs Ensure customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference Handle customer requests and complaints and directing other employees or departments accordingly Create invoices, bills and checks for vendors, employees and contractors Manage and update all official documentation pertaining to the role Prepare and produce accurate daily reports for forecasts and audits. Ensure that all end-of-day activities have been successfully executed by employees in all departments Answer calls and queries related to potential bookings Maintain and exceed Hilton brand standards. Keeps work area tidy and supplies stocked. Delivers all essential duties and responsibilities of a Guest Service Agent (See full Guest Service Agent job description) Participate in continuous innovations related to the guest/team member experience through new technologies. Performs other duties as assigned. Provides direction and coordination for hotel personnel in the absence of the Department Management/General Manager as required Directs and coordinates various services related to operations as required Assumes responsibility for supervision in the absence of department heads; communicates daily with department heads regarding areas of concern Responds to employee situations by suspending employees pending investigation, when appropriate, following Hilton Hotel policies Provides General Manager and Department Managers with summary of activities during shift by preparing and distributing written log daily Assumes responsibility for overall security of the hotel Assures full security for customers, hotel personnel and property by working closely with Hotel Security Oversees emergency operation to ensure customer safety and minimize hotel losses and liability Takes corrective action during emergency; files appropriate reports to supervisor Calls General Manager at home for any fire, bomb threat, burglary or death that has occurred Ensures proper customer relations and safeguards the hotel's interests by resolving and taking appropriate actions on all customer complaints and/or problems Represents hotel in contact with general public Greets and makes comfortable any VIP's Physical Job Requirements: SITTING: Rarely STANDING/WALKING: Constantly - ability to stand and walk for long periods of time (8 hours) while working at the front desk on a variety of surfaces (carpet, tile, etc.) CROUCHING (BENDING AT KNEES): Lifting and completing tasks performed at low levels. KNEELING/CRAWLING: Lifting and completing tasks performed at low levels. STOOPING (BENDING AT WAIST): Lifting and completing tasks at different levels. TWISTING/TURNING AT KNEES, WAIST & NECK: CLIMBING: Rarely. LEG/FOOT USE: REACHING (OVERHEAD/EXTENSION): Occasionally. Lifting and completing tasks at different levels. HANDLING/GRASPING: FINGERING/FEELING: Finger dexterity to use computer keyboard to take online courses as needed and to look up information for customers PUSHING/PULLING: Up to 30 pounds. LIFTING/CARRYING: Occasionally lifting/moving up to 30 pounds. SPEECH REQUIREMENTS: Constantly required to speak to others, including but not limited to guests, management and other team members, in person and on other communication devices. HEARING REQUIREMENTS: Constantly required to listen to others in person and on the telephone, smart and other communication devices. Required to listen to guest, management and team member requests and concerns. Ability to accurately take and confirm reservations, inquires and ensure all guest needs are met. VISION: Constantly required to see up close and ability to adjust focus. Must be able to see the PMS, answer telephones and see guest approach registration desk. Occasionally required to see distances. Work Environment: Safety Requirements: slip resistant shoes. Literacy: Must be able to accurately take and confirm reservations, inquires and ensure all guest needs are met Exposure to chemicals, noise, vibrations: Exposure to cleaning supplies, printer toners; low to moderate noise levels. Operation of equipment/tools/vehicles: Equipment to include computers and printers, smart devices, safety devices. Work is indoors, non-air conditioned protected from weather, but not necessarily inside temperature changes. Equipment Operation: Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards. Must be able to work varying shifts and schedules to include, AM/ PM, Overnight, Holidays and Weekend shifts Good physical health and stamina. Minimum Requirements: 1 year successful hotel front desk experience (in one location), required Minimum 1 year proven experience as a Night Auditor or in a similar role, preferably in the hotel industry. High School Diploma or GED required Associates Degree or higher preferred 1 year cash bank experience required 1 year Customer Service experience required, preferably in a hotel front desk environment. Relevant military experience in a comparable capacity Our benefit package includes: Hilton Travel Benefit Paid Vacation Paid Sick Leave Group Health (Medical/Dental/Vision/Prescription Drug plans) Health insurance Opt-Out option Group life insurance 401(k) match and more Hilton Waikiki Beach Hotel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call or email Cindy Fujioka at to let us know the nature of your request.
Apr 26, 2024
Full time
Pay Range: $28.65/hour - $30.65/hour Are you creative, detail-oriented and resourceful problem-solver? Love sharing the Aloha Spirit? The ideal candidate goes beyond checking our guests in and out and has the willingness and ability to work varying schedules including working on weekends, holidays and at least four (4) overnight shift. In addition to all Front Desk and Night Audit duties, our Guest Service Agents/Relief Night Auditors are responsible for providing an exemplary first impression, act as a service ambassador and consistently provides outstanding service with a smile to all of our guests throughout their stay. Responsible for daily audit of all transactions related to guest room charges while overseeing front desk duties during the overnight shift. Acts as a point of communication for guest needs. Promptly responds to guest needs, requests, and complaints. Maximizes customer satisfaction without departmental management and the General Manager by supervising all departments following Hilton standards. To provide guests with excellent service at the front desk from making the reservation to departure. Sells guestrooms, promotes food & beverage outlets, and seasonal hotel promotions. Complete the daily Food and Beverage audit following established policies and procedures. Review daily guest payments and other details to ensure guests provide payment for their stay and other charges. Balances all department accounts and posts any remaining daily charges: reconciles room and tax audits and posts rooms and taxes for all occupied rooms. Balance POS and PMS systems and close the day. Responsible for completing night audit reports for management review. Language Skills: Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. Ability to effectively communicate and comprehend in English both verbally and in written formats, and including the ability to effectively communicate with internal and external customers. Bilingual in Mandarin, Korean, Japanese or Spanish preferred Computer Skills/Experience: Excellent computer proficiency (MS Office - Word, Excel, PowerPoint and Outlook). Proficiency with OnQ System, highly desired Essential Skills: Availability and ability to work overnight on an ongoing basis. Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing. Advanced math or bookkeeping skills Attention to detail and organizational skills. Exceptional time management and multi-tasking skills. Good problem-solving skills. Ability to solve problems and diffuse tense situations. Consistent demonstration of a sense of ownership. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices in a varied paced environment. Ability to attend, retain, and put to use, information provided in required hotel training, both in person and online Ability to use at a minimum the following equipment; computer (PMS System), 10-key, copy machine, multi-line telephone, fax machine, key encoder and fire panel Essential Duties and Responsibilities: Daily Audit and Guest Service Balance the accounts from day shift Balance cash drawer and log receipts Investigate and resolve out-of-balance accounts Keep accurate financial records and ledgers Manage front desk activity and handling guest check-ins and check-outs Ensure customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference Handle customer requests and complaints and directing other employees or departments accordingly Create invoices, bills and checks for vendors, employees and contractors Manage and update all official documentation pertaining to the role Prepare and produce accurate daily reports for forecasts and audits. Ensure that all end-of-day activities have been successfully executed by employees in all departments Answer calls and queries related to potential bookings Maintain and exceed Hilton brand standards. Keeps work area tidy and supplies stocked. Delivers all essential duties and responsibilities of a Guest Service Agent (See full Guest Service Agent job description) Participate in continuous innovations related to the guest/team member experience through new technologies. Performs other duties as assigned. Provides direction and coordination for hotel personnel in the absence of the Department Management/General Manager as required Directs and coordinates various services related to operations as required Assumes responsibility for supervision in the absence of department heads; communicates daily with department heads regarding areas of concern Responds to employee situations by suspending employees pending investigation, when appropriate, following Hilton Hotel policies Provides General Manager and Department Managers with summary of activities during shift by preparing and distributing written log daily Assumes responsibility for overall security of the hotel Assures full security for customers, hotel personnel and property by working closely with Hotel Security Oversees emergency operation to ensure customer safety and minimize hotel losses and liability Takes corrective action during emergency; files appropriate reports to supervisor Calls General Manager at home for any fire, bomb threat, burglary or death that has occurred Ensures proper customer relations and safeguards the hotel's interests by resolving and taking appropriate actions on all customer complaints and/or problems Represents hotel in contact with general public Greets and makes comfortable any VIP's Physical Job Requirements: SITTING: Rarely STANDING/WALKING: Constantly - ability to stand and walk for long periods of time (8 hours) while working at the front desk on a variety of surfaces (carpet, tile, etc.) CROUCHING (BENDING AT KNEES): Lifting and completing tasks performed at low levels. KNEELING/CRAWLING: Lifting and completing tasks performed at low levels. STOOPING (BENDING AT WAIST): Lifting and completing tasks at different levels. TWISTING/TURNING AT KNEES, WAIST & NECK: CLIMBING: Rarely. LEG/FOOT USE: REACHING (OVERHEAD/EXTENSION): Occasionally. Lifting and completing tasks at different levels. HANDLING/GRASPING: FINGERING/FEELING: Finger dexterity to use computer keyboard to take online courses as needed and to look up information for customers PUSHING/PULLING: Up to 30 pounds. LIFTING/CARRYING: Occasionally lifting/moving up to 30 pounds. SPEECH REQUIREMENTS: Constantly required to speak to others, including but not limited to guests, management and other team members, in person and on other communication devices. HEARING REQUIREMENTS: Constantly required to listen to others in person and on the telephone, smart and other communication devices. Required to listen to guest, management and team member requests and concerns. Ability to accurately take and confirm reservations, inquires and ensure all guest needs are met. VISION: Constantly required to see up close and ability to adjust focus. Must be able to see the PMS, answer telephones and see guest approach registration desk. Occasionally required to see distances. Work Environment: Safety Requirements: slip resistant shoes. Literacy: Must be able to accurately take and confirm reservations, inquires and ensure all guest needs are met Exposure to chemicals, noise, vibrations: Exposure to cleaning supplies, printer toners; low to moderate noise levels. Operation of equipment/tools/vehicles: Equipment to include computers and printers, smart devices, safety devices. Work is indoors, non-air conditioned protected from weather, but not necessarily inside temperature changes. Equipment Operation: Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards. Must be able to work varying shifts and schedules to include, AM/ PM, Overnight, Holidays and Weekend shifts Good physical health and stamina. Minimum Requirements: 1 year successful hotel front desk experience (in one location), required Minimum 1 year proven experience as a Night Auditor or in a similar role, preferably in the hotel industry. High School Diploma or GED required Associates Degree or higher preferred 1 year cash bank experience required 1 year Customer Service experience required, preferably in a hotel front desk environment. Relevant military experience in a comparable capacity Our benefit package includes: Hilton Travel Benefit Paid Vacation Paid Sick Leave Group Health (Medical/Dental/Vision/Prescription Drug plans) Health insurance Opt-Out option Group life insurance 401(k) match and more Hilton Waikiki Beach Hotel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call or email Cindy Fujioka at to let us know the nature of your request.
Lark Hotels is seeking a full-time Guest Experience Associates at Bluebird Dennisport. Guest Experience Associates are the first face guests of the hotel see, and they are responsible for interaction with in-house guests, answering phone calls, providing concierge services, and prepping breakfast. Guest Experience Associates demonstrate exceptional hospitality in an attentive, friendly, and efficient manner going above and beyond to ensure that guest experiences will be worth remembering. The key service roles begin with greeting guests and end with delivering a departure experience that makes a guest book their next stay! This position requires an outgoing, enthusiastic personality, strong attention to detail, and the ability to work without constant direct supervision. Basic cooking/baking knowledge is preferred. If you love interacting with people in a positive work environment, apply now! Compensation: $19 hour Responsibilities: Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Register and orient arriving guests according to property standards. Be knowledgeable about the property, its programs, amenities and experiences. Have a working knowledge of property's phone and other communication systems. Answer telephone calls with a pleasant demeanor according to property etiquette, listening carefully to caller's requests, and clearly taking, dating, distributing or filing notes as needed. Be knowledgeable of your role in the properties reservations process. Qualifications: 1+ year of hotel industry experience or related job preferred Comfortable taking telephone calls and mitigating stressful situations High school diploma, GED, or equivalent Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills About Company Our stylish rooms, suites, and cottages have everything you need (and nothing you don't) for a relaxing, affordable trip to the Cape. In the heart of the Cape, and considered a "beachers' paradise", the village of Dennis Port is right on the Nantucket Sound. Offering warm ocean temps that beckon swimmers, boaters, and surfers from far and wide, the nearest beaches and waterfront dining are just a 1/2 mile from our front door. Just minutes from the beach, spend a day sunbathing on the sand or getting out on the water. The surf is waiting! Stay in the heart of Cape Cod at Bluebird Dennisport. Website: Compensation details: 19-19 Hourly Wage PIa38c00c1-
Apr 19, 2024
Full time
Lark Hotels is seeking a full-time Guest Experience Associates at Bluebird Dennisport. Guest Experience Associates are the first face guests of the hotel see, and they are responsible for interaction with in-house guests, answering phone calls, providing concierge services, and prepping breakfast. Guest Experience Associates demonstrate exceptional hospitality in an attentive, friendly, and efficient manner going above and beyond to ensure that guest experiences will be worth remembering. The key service roles begin with greeting guests and end with delivering a departure experience that makes a guest book their next stay! This position requires an outgoing, enthusiastic personality, strong attention to detail, and the ability to work without constant direct supervision. Basic cooking/baking knowledge is preferred. If you love interacting with people in a positive work environment, apply now! Compensation: $19 hour Responsibilities: Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Register and orient arriving guests according to property standards. Be knowledgeable about the property, its programs, amenities and experiences. Have a working knowledge of property's phone and other communication systems. Answer telephone calls with a pleasant demeanor according to property etiquette, listening carefully to caller's requests, and clearly taking, dating, distributing or filing notes as needed. Be knowledgeable of your role in the properties reservations process. Qualifications: 1+ year of hotel industry experience or related job preferred Comfortable taking telephone calls and mitigating stressful situations High school diploma, GED, or equivalent Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills About Company Our stylish rooms, suites, and cottages have everything you need (and nothing you don't) for a relaxing, affordable trip to the Cape. In the heart of the Cape, and considered a "beachers' paradise", the village of Dennis Port is right on the Nantucket Sound. Offering warm ocean temps that beckon swimmers, boaters, and surfers from far and wide, the nearest beaches and waterfront dining are just a 1/2 mile from our front door. Just minutes from the beach, spend a day sunbathing on the sand or getting out on the water. The surf is waiting! Stay in the heart of Cape Cod at Bluebird Dennisport. Website: Compensation details: 19-19 Hourly Wage PIa38c00c1-
Sussex County Community College
Newton, New Jersey
Job Description This position is needed to support expanding operational needs of the culinary institute specifically as we expand offerings to the public particularly the restaurant, community workshops, charity events and other initiatives. This position will also be necessary for the launch of restaurant and bakeshop operations, working in the front-end serving guests in the dining room, using the point of sales & reservations systems. Intentionally focuses on leading-and-developing a culture of "caring regard" at the college. Support the mission of the college and the department. This position is needed to support expanding operational needs of the culinary institute specifically as we expand offerings to the public particularly community workshops, charity events and other initiatives. This position will also be necessary for the launch of restaurant and bakeshop operations working the front end, point of sales & reservations systems. Assist with the Culinary Institute's retail, community operations and special events including nights/weekends. Provide exceptional dining service to our guests. (Taking orders, point of sale entry, serving food & drinks, clearing tables) Performs other duties as assigned. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time. Employees will be required to follow any other job-related instructions and to perform any other job related duties requested by their supervisor, including maintaining a valid driver's license in good standing with DMV for those jobs that require driving. Essential Skills: Comfortable interacting with the public in a professional manner. Provide exceptional dining service to our guests. (Taking orders, point of sale entry, serving food & drinks, clearing tables) Ability to stand for extended periods of time and lift 35# comfortably. Ability to work with a broad spectrum of students found in a community college environment with emphasis on student mentorship and retention. Prior experience in the hospitality industry, preferred. A deep appreciation, understanding, tolerance, and commitment to free speech and diversity in an academic organization. Ability to exercise good judgment concerning College policies and procedures. Proficiency in the use of POS/Reservations technology. Salary: $16.00 per hour To Apply: Please submit your cover letter and resume to . Sussex County Community College is an Equal Opportunity Employer. Effective September 1, 2011, the NJ First Act requires that certain classifications of persons employed by a public higher education institution will have 365 days within which to establish a principle residence in NJ. Failure to comply will render the individual unqualified to continue to hold the position. Individuals may seek exemption from the residency exemption committee based on critical need or hardship.
Apr 26, 2024
Full time
Job Description This position is needed to support expanding operational needs of the culinary institute specifically as we expand offerings to the public particularly the restaurant, community workshops, charity events and other initiatives. This position will also be necessary for the launch of restaurant and bakeshop operations, working in the front-end serving guests in the dining room, using the point of sales & reservations systems. Intentionally focuses on leading-and-developing a culture of "caring regard" at the college. Support the mission of the college and the department. This position is needed to support expanding operational needs of the culinary institute specifically as we expand offerings to the public particularly community workshops, charity events and other initiatives. This position will also be necessary for the launch of restaurant and bakeshop operations working the front end, point of sales & reservations systems. Assist with the Culinary Institute's retail, community operations and special events including nights/weekends. Provide exceptional dining service to our guests. (Taking orders, point of sale entry, serving food & drinks, clearing tables) Performs other duties as assigned. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time. Employees will be required to follow any other job-related instructions and to perform any other job related duties requested by their supervisor, including maintaining a valid driver's license in good standing with DMV for those jobs that require driving. Essential Skills: Comfortable interacting with the public in a professional manner. Provide exceptional dining service to our guests. (Taking orders, point of sale entry, serving food & drinks, clearing tables) Ability to stand for extended periods of time and lift 35# comfortably. Ability to work with a broad spectrum of students found in a community college environment with emphasis on student mentorship and retention. Prior experience in the hospitality industry, preferred. A deep appreciation, understanding, tolerance, and commitment to free speech and diversity in an academic organization. Ability to exercise good judgment concerning College policies and procedures. Proficiency in the use of POS/Reservations technology. Salary: $16.00 per hour To Apply: Please submit your cover letter and resume to . Sussex County Community College is an Equal Opportunity Employer. Effective September 1, 2011, the NJ First Act requires that certain classifications of persons employed by a public higher education institution will have 365 days within which to establish a principle residence in NJ. Failure to comply will render the individual unqualified to continue to hold the position. Individuals may seek exemption from the residency exemption committee based on critical need or hardship.
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Apr 21, 2024
Full time
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
The Headlands Coastal Lodge & Spa Assistant General Manager is responsible for assisting the General Manager in the day-to-day operations of the lodge. The AGM will directly oversee the daily operations at Tidepools Spa & Wellness and the Adventure Center and will provide leadership and direct support for the Welcome Team at the direction of the General manager. This position will work to ensure that all guest experiences are flawless and fully in-line with our brand promise of "Extraordinary Coastal Experiences." The AGM will work closely with the General Manager to achieve overall goals for the property and to receive direction, clear expectations, and goals within their areas of responsibility. Key Accountabilities: Lead the teams at Tidepools and Adventures to ensure that all team members are professional, kind, and ready to deliver a flawless experience to our guests. Be responsible for curating and delivering the highest level of service through well trained and managed team members. Be available at peak business times to ensure that guests are receiving the best experience possible. Be ready to follow up quickly on guest issues. Will reach out immediately and will work with teams to prevent future issues, when necessary. Work with all HL teams to ensure that the guest experience and our brand "story" is seamless throughout our property. Work with the GM to ideate and create new processes and programs that will continually add value to our brand. Always maintain a professional appearance and demeanor Collaborate with other departments and stakeholders to improve communication, create opportunities for our guests, and solve problems. Be responsible for overseeing the day-to-day operation of Tidepools Spa & Wellness and the Adventure Center. Be accountable for the financial success of the above businesses. Provide leadership and direct support for the Welcome team, who will be directly led by the Guest Relations manager. Work with the GM to understand vision and business goals for their departments and be responsible for achieving them. Monitor daily sales and performance information to ensure that all areas of our business are meeting goals. Will work with teams to correct course quickly if we are off from our goals. Work with and develop managers, leaders, and PICs within the businesses they are responsible for. Work with the GM to create and analyze budgets for the Headlands teams. Provide direction and assistance to all Headlands departments in the absence of the GM. Champion culture for the Headlands team, fostering an environment of accountability, learning, and fun! Ensure that we are hiring and retaining excellent people that are ready and able to deliver amazing experiences. Help ensure that all team members are trained on the Headlands brand and knowledgeable on the overall goal of the Headlands experience. Ensure each team member understands their unique role in delivering amazing experiences. Provide feedback, coaching and growth opportunities for team members. Help create a Headlands team that is united across all areas and works as one! We are ALL part of the same great Lodge and the same incredible experience we offer to our guests! Ensure that the Tidepools experience consistently meets the standards of our brand promise. Regularly collaborate with stakeholders to create, improve, and deliver a seamless guest experience. Optimize the treatment schedule to ensure the maximum number of available treatments for guests. Resolve all guest issues through the lens of our core values. Be knowledgeable and work to optimize all software and systems. Complete daily and monthly reporting and review to see trends and opportunities. Accurately complete and submit payroll and invoices to meet the set deadlines. Partner with Human Resources to meet all standards. Ensure all physical spaces, equipment and tools are maintained and meet the brand standards along with local, state and federal regulations. Be an expert in spa product lines and ensure that Tidepools is always offering the best products that meet our brand's standard. Plan and forecast the business needs to meet the seasonal guest demands. Manage ordering retail and backbar inventory to meet business demand and budget. Develop spa treatment offerings that highlight relevant partners, are on brand and change seasonally. Collaborate with the Director of Brand Engagement to develop and maintain the retail guest experience in Tidepools. Ensure all team members maintain all certifications and health and safety guidelines. Preferred Skills: High School Diploma or GED 1 to 2 years of experience in Salon, Spa, Hospitality or Retail Leadership Experience with Microsoft Office such as Word, Excel, Outlook and PowerPoint Spa Manager Certification High school diploma or equivalent Prior spa reservations experience preferred Prior hospitality experience preferred At least two years customer service experience required Must be a United States citizen or possess a valid work permit Ability to work a flexible schedule that may include evenings, weekends and holidays Must possess a current and valid OLCC servers permit and CPR card. 5 years previous hospitality experience with 2 years of management experience necessary. Ability to interpret and respond to financial results Excellent written and oral communication skills required. Knowledge and enthusiasm for Central Oregon outdoor and other activities strongly desired. Positive interpersonal skills required. Excellent computer and typing skills are required. Excel and Word proficiency desired. Excellent listening and comprehension skills required. Must be able to remain standing for long periods of the day. Ability to lift and carry items up to 25 lbs without assistance. Compensation details: 0 Yearly Salary PI9bde1-
Apr 12, 2024
Full time
The Headlands Coastal Lodge & Spa Assistant General Manager is responsible for assisting the General Manager in the day-to-day operations of the lodge. The AGM will directly oversee the daily operations at Tidepools Spa & Wellness and the Adventure Center and will provide leadership and direct support for the Welcome Team at the direction of the General manager. This position will work to ensure that all guest experiences are flawless and fully in-line with our brand promise of "Extraordinary Coastal Experiences." The AGM will work closely with the General Manager to achieve overall goals for the property and to receive direction, clear expectations, and goals within their areas of responsibility. Key Accountabilities: Lead the teams at Tidepools and Adventures to ensure that all team members are professional, kind, and ready to deliver a flawless experience to our guests. Be responsible for curating and delivering the highest level of service through well trained and managed team members. Be available at peak business times to ensure that guests are receiving the best experience possible. Be ready to follow up quickly on guest issues. Will reach out immediately and will work with teams to prevent future issues, when necessary. Work with all HL teams to ensure that the guest experience and our brand "story" is seamless throughout our property. Work with the GM to ideate and create new processes and programs that will continually add value to our brand. Always maintain a professional appearance and demeanor Collaborate with other departments and stakeholders to improve communication, create opportunities for our guests, and solve problems. Be responsible for overseeing the day-to-day operation of Tidepools Spa & Wellness and the Adventure Center. Be accountable for the financial success of the above businesses. Provide leadership and direct support for the Welcome team, who will be directly led by the Guest Relations manager. Work with the GM to understand vision and business goals for their departments and be responsible for achieving them. Monitor daily sales and performance information to ensure that all areas of our business are meeting goals. Will work with teams to correct course quickly if we are off from our goals. Work with and develop managers, leaders, and PICs within the businesses they are responsible for. Work with the GM to create and analyze budgets for the Headlands teams. Provide direction and assistance to all Headlands departments in the absence of the GM. Champion culture for the Headlands team, fostering an environment of accountability, learning, and fun! Ensure that we are hiring and retaining excellent people that are ready and able to deliver amazing experiences. Help ensure that all team members are trained on the Headlands brand and knowledgeable on the overall goal of the Headlands experience. Ensure each team member understands their unique role in delivering amazing experiences. Provide feedback, coaching and growth opportunities for team members. Help create a Headlands team that is united across all areas and works as one! We are ALL part of the same great Lodge and the same incredible experience we offer to our guests! Ensure that the Tidepools experience consistently meets the standards of our brand promise. Regularly collaborate with stakeholders to create, improve, and deliver a seamless guest experience. Optimize the treatment schedule to ensure the maximum number of available treatments for guests. Resolve all guest issues through the lens of our core values. Be knowledgeable and work to optimize all software and systems. Complete daily and monthly reporting and review to see trends and opportunities. Accurately complete and submit payroll and invoices to meet the set deadlines. Partner with Human Resources to meet all standards. Ensure all physical spaces, equipment and tools are maintained and meet the brand standards along with local, state and federal regulations. Be an expert in spa product lines and ensure that Tidepools is always offering the best products that meet our brand's standard. Plan and forecast the business needs to meet the seasonal guest demands. Manage ordering retail and backbar inventory to meet business demand and budget. Develop spa treatment offerings that highlight relevant partners, are on brand and change seasonally. Collaborate with the Director of Brand Engagement to develop and maintain the retail guest experience in Tidepools. Ensure all team members maintain all certifications and health and safety guidelines. Preferred Skills: High School Diploma or GED 1 to 2 years of experience in Salon, Spa, Hospitality or Retail Leadership Experience with Microsoft Office such as Word, Excel, Outlook and PowerPoint Spa Manager Certification High school diploma or equivalent Prior spa reservations experience preferred Prior hospitality experience preferred At least two years customer service experience required Must be a United States citizen or possess a valid work permit Ability to work a flexible schedule that may include evenings, weekends and holidays Must possess a current and valid OLCC servers permit and CPR card. 5 years previous hospitality experience with 2 years of management experience necessary. Ability to interpret and respond to financial results Excellent written and oral communication skills required. Knowledge and enthusiasm for Central Oregon outdoor and other activities strongly desired. Positive interpersonal skills required. Excellent computer and typing skills are required. Excel and Word proficiency desired. Excellent listening and comprehension skills required. Must be able to remain standing for long periods of the day. Ability to lift and carry items up to 25 lbs without assistance. Compensation details: 0 Yearly Salary PI9bde1-
HRI Hospitality
334 O'Keefe Ave, New Orleans, LA, USA
The Holiday Inn Express New Orleans is looking for an experienced DOS to join its team!
Job Title : Director of Sales
Supervision Received: General Manager with a dotted line to Corporate Director of Sales
Supervision Exercised: Small Office of 2
JOB SUMMARY
The Director of Sales will implement, monitor, and control sales strategies. The Director of Sales is also responsible for meeting assigned monthly sales goals.
MINIMUM REQUIREMENTS
Education
Bachelor’s Degree or equivalent industry experience
Experience
Minimum of 3 years’ experience as a Senior Sales Manager or Associate Director of Sales in a similar-sized property
Delphi.fdc, and Opera knowledge are a plus
Skills and Knowledge
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she may perform the essential functions of the job, with or without reasonable accommodation.
Excellent verbal and written communication skills including leading and participating in formal presentations
Strong sales and negotiation skills as well as the ability to cultivate leads, build relationships and achieve financial expectations
Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment
Experience with hotel PMS and sales systems
Strong computer skills. Microsoft Office, Delphi, or other hotel sales system, and other programs as it pertains to this position
Strong knowledge of TravelClick products such as Demand 360, Rate 360, and A360
Strong knowledge of reading and understanding STR reports
Excellent working knowledge of all department operations
Skilled at both monthly group forecasting and the annual budget process
Skilled at preparing and presenting annual marketing plans and quarterly ownership presentations
Understanding of Group and Catering pace reports and sales productivity reporting
Understanding of budgetary and fiscal responsibility to the sales department
Ability to provide strong leadership, mentorship, training, and coaching & counseling skills to his or her direct reports
Strong desire to deliver high quality of customer service
Detail-oriented and organized as it pertains to accuracy and efficiency
Good personnel management and organizational skills
JOB DUTIES
Manage the sales team to achieve/exceed budgeted revenues for the current year, along with future year pre-booking goals.
Initiate and maintain a direct and aggressive sales effort to meet/exceed budgeted goals and achieve RevPAR and penetration growth.
Hands-on sales responsibility with supervisory accountability for the daily activities of sales team members, providing them with the leadership, mentorship, and training necessary to implement effective sales strategies that maximize all revenue streams for the hotel.
Management of each member of the sales team to direct the effort and execution of exceeding monthly sales activities and productivity goals.
E nsure each member of the team adheres to professional and timely correspondences, proposals, contracts, and follow-ups.
Establish sales team policies and procedures relating to Sales, Revenue Management, and Reservations.
Demonstrate the ability to attract and retain high-performing sales associates.
With guidance from the assigned Corporate Director of Sales, assist in the development and implementation of quarterly and annual booking goals for the Sales Department.
Assist the General Manager with the Sales and Marketing portion of the Annual Marketing Plan and Quarterly Ownership Review presentations.
Support all direct sales efforts to include sales trips, off-property functions, and customer entertainment.
Knowledgeable about each hotel’s top accounts.
Accompanies sellers on outside sales appointments and “shadows” sellers during telephone prospecting and solicitation calls as needed
Monitor quality and accuracy of final group sales and wholesale contracts to ensure proper application of hotel deposit, space allocation, yield, and SOP policies.
Prepare and train the sales team in relation to performance benchmarks and budgets.
Develop strategies for Group forecasting and analyzing hotel revenue needs.
Responsible for monthly group forecasts and revisions.
Collaborate and produce rate strategies with Revenue Management to ensure the hotel has effective pricing and selling strategies in place to achieve the optimal mix of business, a minimum 12-month period of time.
Plan, manage, and evaluate all financial aspects of the sales efforts throughout the properties to ensure cost-effectiveness and optimal utilization of resources.
Develop, implement, and evaluate short and long-term tactics and programs focused on customer and market needs/ conditions to ensure the achievement of all sales associate and team revenue goals.
Attend and actively participate in weekly yield and group pick-up management meetings
Plan, manage, and evaluate all financial aspects of the sales effort to ensure cost-effectiveness and optimal utilization of resources.
Work with the Corporate Marketing Manager in taking an active role in developing Marketing and PR strategies to support the revenue goals.
Ensure accurate and current Marketing data is readily available to support and document the decision-making process.
Manage the HRIL Sales and Marketing Incentive Plan process for the Sales Department.
Create, manage, and expense budget/forecast.
Responsible for producing and distributing accurate month-end sales reports to HRIL Senior Leadership.
Conduct sales department meetings with written minutes.
Receive department-related guest complaints and ensure necessary corrective action is administered.
Maintain open door communication policy for all associates.
Complete and maintain accurate, objective, and timely performance reviews for the department.
Conduct frequent sales calls to existing and new accounts, as well as uncover new business in the assigned market segment(s).
Build and strengthen relationships with existing and new accounts to enable future bookings. Activities include sales calls, entertainment, trade shows, etc.
Arrange site inspections of the hotel for new accounts that the Sales Leader is assigned to.
Maintain accurate sales records in the hotel sales system to provide complete history, ensure future and current quality of service, and enhance future prospects.
Respond to all sales inquiries within 24 business hours.
Partner with the operations team to coordinate customer specifications, and effectively respond to customer issues and comments to ensure customer satisfaction.
Adjust work schedule as needed to meet the business demands, which may include hours in early morning, evening, and/or weekend hours.
Other duties as assigned.
US work authorization is required.
Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Employee discount, Health insurance, Life insurance, Paid time off, Tuition reimbursement, Vision insurance, etc .
EOE/M/F/V/D
Apr 01, 2024
Full time
The Holiday Inn Express New Orleans is looking for an experienced DOS to join its team!
Job Title : Director of Sales
Supervision Received: General Manager with a dotted line to Corporate Director of Sales
Supervision Exercised: Small Office of 2
JOB SUMMARY
The Director of Sales will implement, monitor, and control sales strategies. The Director of Sales is also responsible for meeting assigned monthly sales goals.
MINIMUM REQUIREMENTS
Education
Bachelor’s Degree or equivalent industry experience
Experience
Minimum of 3 years’ experience as a Senior Sales Manager or Associate Director of Sales in a similar-sized property
Delphi.fdc, and Opera knowledge are a plus
Skills and Knowledge
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she may perform the essential functions of the job, with or without reasonable accommodation.
Excellent verbal and written communication skills including leading and participating in formal presentations
Strong sales and negotiation skills as well as the ability to cultivate leads, build relationships and achieve financial expectations
Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment
Experience with hotel PMS and sales systems
Strong computer skills. Microsoft Office, Delphi, or other hotel sales system, and other programs as it pertains to this position
Strong knowledge of TravelClick products such as Demand 360, Rate 360, and A360
Strong knowledge of reading and understanding STR reports
Excellent working knowledge of all department operations
Skilled at both monthly group forecasting and the annual budget process
Skilled at preparing and presenting annual marketing plans and quarterly ownership presentations
Understanding of Group and Catering pace reports and sales productivity reporting
Understanding of budgetary and fiscal responsibility to the sales department
Ability to provide strong leadership, mentorship, training, and coaching & counseling skills to his or her direct reports
Strong desire to deliver high quality of customer service
Detail-oriented and organized as it pertains to accuracy and efficiency
Good personnel management and organizational skills
JOB DUTIES
Manage the sales team to achieve/exceed budgeted revenues for the current year, along with future year pre-booking goals.
Initiate and maintain a direct and aggressive sales effort to meet/exceed budgeted goals and achieve RevPAR and penetration growth.
Hands-on sales responsibility with supervisory accountability for the daily activities of sales team members, providing them with the leadership, mentorship, and training necessary to implement effective sales strategies that maximize all revenue streams for the hotel.
Management of each member of the sales team to direct the effort and execution of exceeding monthly sales activities and productivity goals.
E nsure each member of the team adheres to professional and timely correspondences, proposals, contracts, and follow-ups.
Establish sales team policies and procedures relating to Sales, Revenue Management, and Reservations.
Demonstrate the ability to attract and retain high-performing sales associates.
With guidance from the assigned Corporate Director of Sales, assist in the development and implementation of quarterly and annual booking goals for the Sales Department.
Assist the General Manager with the Sales and Marketing portion of the Annual Marketing Plan and Quarterly Ownership Review presentations.
Support all direct sales efforts to include sales trips, off-property functions, and customer entertainment.
Knowledgeable about each hotel’s top accounts.
Accompanies sellers on outside sales appointments and “shadows” sellers during telephone prospecting and solicitation calls as needed
Monitor quality and accuracy of final group sales and wholesale contracts to ensure proper application of hotel deposit, space allocation, yield, and SOP policies.
Prepare and train the sales team in relation to performance benchmarks and budgets.
Develop strategies for Group forecasting and analyzing hotel revenue needs.
Responsible for monthly group forecasts and revisions.
Collaborate and produce rate strategies with Revenue Management to ensure the hotel has effective pricing and selling strategies in place to achieve the optimal mix of business, a minimum 12-month period of time.
Plan, manage, and evaluate all financial aspects of the sales efforts throughout the properties to ensure cost-effectiveness and optimal utilization of resources.
Develop, implement, and evaluate short and long-term tactics and programs focused on customer and market needs/ conditions to ensure the achievement of all sales associate and team revenue goals.
Attend and actively participate in weekly yield and group pick-up management meetings
Plan, manage, and evaluate all financial aspects of the sales effort to ensure cost-effectiveness and optimal utilization of resources.
Work with the Corporate Marketing Manager in taking an active role in developing Marketing and PR strategies to support the revenue goals.
Ensure accurate and current Marketing data is readily available to support and document the decision-making process.
Manage the HRIL Sales and Marketing Incentive Plan process for the Sales Department.
Create, manage, and expense budget/forecast.
Responsible for producing and distributing accurate month-end sales reports to HRIL Senior Leadership.
Conduct sales department meetings with written minutes.
Receive department-related guest complaints and ensure necessary corrective action is administered.
Maintain open door communication policy for all associates.
Complete and maintain accurate, objective, and timely performance reviews for the department.
Conduct frequent sales calls to existing and new accounts, as well as uncover new business in the assigned market segment(s).
Build and strengthen relationships with existing and new accounts to enable future bookings. Activities include sales calls, entertainment, trade shows, etc.
Arrange site inspections of the hotel for new accounts that the Sales Leader is assigned to.
Maintain accurate sales records in the hotel sales system to provide complete history, ensure future and current quality of service, and enhance future prospects.
Respond to all sales inquiries within 24 business hours.
Partner with the operations team to coordinate customer specifications, and effectively respond to customer issues and comments to ensure customer satisfaction.
Adjust work schedule as needed to meet the business demands, which may include hours in early morning, evening, and/or weekend hours.
Other duties as assigned.
US work authorization is required.
Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Employee discount, Health insurance, Life insurance, Paid time off, Tuition reimbursement, Vision insurance, etc .
EOE/M/F/V/D
Overview: Simpson Housing is a large, fully-integrated real estate company with an enthusiastic entrepreneurial spirit. For 75 years, we have acquired, developed, built, and managed luxury apartment communities in highly desirable locations throughout the United States. We are driven by our Mission and Core Values and believe that our most valuable asset is our team. Simpson Housing is committed to be a trusted leader in the multifamily industry. Our mission is to provide an exceptional employee experience, award-winning customer service, long-term value to our investors, and enhance our local communities. Responsibilities: Leasing Consultant - The C amil le Luxury Apartment Homes (a premier class A 181 -unit high -rise community located in Downtown Be the sda ) - Be the sda , MD We are proud to have been voted by our employees as a 2024 USA Best Workplace in USA TODAY ! As a key member of our property operations team, you will be responsible for: Touring and presenting the community in a compelling way and assisting prospective residents with finding the right apartment home Managing the leasing/renewal process from start to finish Keeping an eye on what our competitors are doing by monitoring local market trends and updating property comparables Inspecting vacant apartment homes to ensure they are ready for our new residents to move in and enjoy Planning and coordinating fun and festive resident functions throughout the year Building strong working relationships with our residents by providing outstanding customer service Qualifications: 2+ years of experience in multifamily real estate, retail sales, hotel/hospitality, or customer service Previous leasing experience is a plus but not a requirement Strong customer service orientation and presentation skills are necessary Working experience with MS Office Suite (Word, Excel, PowerPoint) Hotel or hospitality industry working as a concierge, guest services representative, front desk attendant, or reservations agent is a plus What Simpson Can Offer You: As an industry leader, we understand what it takes to be successful in today's competitive marketplace. Just as you're unique in your skills, experience, and personality, each of our jobs has a curated set of benefits specific to the position. Simpson is proud to offer you: Career apparel stipend Commission bonus on leases and renewals Substantial discount on rent (certain restrictions apply) Highly competitive compensation Health, dental, and vision insurance Flexible spending accounts Life and AD&D insurance Disability insurance 401(k) plan with company match Generous paid time off (PTO) program (FT and PT employees) Additional paid days off: 8 holidays, 2 floating holidays, and 2 designated wellness days Education reimbursement Why work for Simpson? You might want to ask one of our employees that question. Our business is focused on community and improving the lives of those around us. We aim to deliver happiness while managing our communities and residents, engaging in our local communities, and creating a rewarding experience for our employees. Our supportive community of team members are welcoming and celebrate each other's differences. Their commitment to service continues to strengthen the Simpson name. If this sounds like the type of company that you would like to work for, we would like to hear from you. Find out where your talents can take you by applying today! Pay Range: $16.46 - $19.43 per hour This pay range is approximate and the actual pay received may vary dependent upon certain factors such as related job experience, education, training, professional/industry certifications, etc. Please note this pay range does not include any additional compensation this position may be eligible for as listed above, such as commissions or bonuses. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applications are accepted on an ongoing basis. Simpson Housing is an Equal Opportunity Employer Job type: Full-time, Schedule: Day shift, Weekend availability Keyword Search: Real Estate, Leasing, Leases, Multifamily, Apartments, Resident Retention, Yardi, Sales, Hospitality, Hotel, Concierge, Guest Relations, Customer Relations, Front Desk Location : City: Bethesda Location : State/Province: MD
Apr 27, 2024
Full time
Overview: Simpson Housing is a large, fully-integrated real estate company with an enthusiastic entrepreneurial spirit. For 75 years, we have acquired, developed, built, and managed luxury apartment communities in highly desirable locations throughout the United States. We are driven by our Mission and Core Values and believe that our most valuable asset is our team. Simpson Housing is committed to be a trusted leader in the multifamily industry. Our mission is to provide an exceptional employee experience, award-winning customer service, long-term value to our investors, and enhance our local communities. Responsibilities: Leasing Consultant - The C amil le Luxury Apartment Homes (a premier class A 181 -unit high -rise community located in Downtown Be the sda ) - Be the sda , MD We are proud to have been voted by our employees as a 2024 USA Best Workplace in USA TODAY ! As a key member of our property operations team, you will be responsible for: Touring and presenting the community in a compelling way and assisting prospective residents with finding the right apartment home Managing the leasing/renewal process from start to finish Keeping an eye on what our competitors are doing by monitoring local market trends and updating property comparables Inspecting vacant apartment homes to ensure they are ready for our new residents to move in and enjoy Planning and coordinating fun and festive resident functions throughout the year Building strong working relationships with our residents by providing outstanding customer service Qualifications: 2+ years of experience in multifamily real estate, retail sales, hotel/hospitality, or customer service Previous leasing experience is a plus but not a requirement Strong customer service orientation and presentation skills are necessary Working experience with MS Office Suite (Word, Excel, PowerPoint) Hotel or hospitality industry working as a concierge, guest services representative, front desk attendant, or reservations agent is a plus What Simpson Can Offer You: As an industry leader, we understand what it takes to be successful in today's competitive marketplace. Just as you're unique in your skills, experience, and personality, each of our jobs has a curated set of benefits specific to the position. Simpson is proud to offer you: Career apparel stipend Commission bonus on leases and renewals Substantial discount on rent (certain restrictions apply) Highly competitive compensation Health, dental, and vision insurance Flexible spending accounts Life and AD&D insurance Disability insurance 401(k) plan with company match Generous paid time off (PTO) program (FT and PT employees) Additional paid days off: 8 holidays, 2 floating holidays, and 2 designated wellness days Education reimbursement Why work for Simpson? You might want to ask one of our employees that question. Our business is focused on community and improving the lives of those around us. We aim to deliver happiness while managing our communities and residents, engaging in our local communities, and creating a rewarding experience for our employees. Our supportive community of team members are welcoming and celebrate each other's differences. Their commitment to service continues to strengthen the Simpson name. If this sounds like the type of company that you would like to work for, we would like to hear from you. Find out where your talents can take you by applying today! Pay Range: $16.46 - $19.43 per hour This pay range is approximate and the actual pay received may vary dependent upon certain factors such as related job experience, education, training, professional/industry certifications, etc. Please note this pay range does not include any additional compensation this position may be eligible for as listed above, such as commissions or bonuses. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applications are accepted on an ongoing basis. Simpson Housing is an Equal Opportunity Employer Job type: Full-time, Schedule: Day shift, Weekend availability Keyword Search: Real Estate, Leasing, Leases, Multifamily, Apartments, Resident Retention, Yardi, Sales, Hospitality, Hotel, Concierge, Guest Relations, Customer Relations, Front Desk Location : City: Bethesda Location : State/Province: MD
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Other duties as assigned. Responsibilities Courteously greet and escort guests to tables and assist in seating, ensuring hotel's standards of service. Assist in preparing the restaurant for service and always maintaining the cleanliness of the room. Take, record, and confirm reservations as specified in the department's standards. Assist in monitoring the guests' needs and all phases of the operation. Qualifications Minimum one year of experience in the Restaurant / Food and Beverage field. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 27, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Other duties as assigned. Responsibilities Courteously greet and escort guests to tables and assist in seating, ensuring hotel's standards of service. Assist in preparing the restaurant for service and always maintaining the cleanliness of the room. Take, record, and confirm reservations as specified in the department's standards. Assist in monitoring the guests' needs and all phases of the operation. Qualifications Minimum one year of experience in the Restaurant / Food and Beverage field. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Other duties as assigned. Responsibilities Courteously greet and escort guests to tables and assist in seating, ensuring hotel's standards of service. Assist in preparing the restaurant for service and always maintaining the cleanliness of the room. Take, record, and confirm reservations as specified in the department's standards. Assist in monitoring the guests' needs and all phases of the operation. Qualifications Minimum one year of experience in the Restaurant / Food and Beverage field. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 27, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Other duties as assigned. Responsibilities Courteously greet and escort guests to tables and assist in seating, ensuring hotel's standards of service. Assist in preparing the restaurant for service and always maintaining the cleanliness of the room. Take, record, and confirm reservations as specified in the department's standards. Assist in monitoring the guests' needs and all phases of the operation. Qualifications Minimum one year of experience in the Restaurant / Food and Beverage field. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Open availability, $20.00/hour + tips Job Summary The Host/Hostess is responsible for supporting the seamless running of the reception department by always providing the highest standards of customer care. Assisting in running the day-to-day tasks of a high volume and energetic contemporary restaurant. Is energetic, hardworking, and self-motivated. Has a keen interest in the hospitality industry, and a love of quality service and passion for food. Essential Job Functions Job Activities Customer Service Checks in customers, matching with bookings and accepting chance customers if tables are available. Supplies customers with requested information regarding restaurant facilities, customer telephones and taxis. Shows customers to their tables and passes responsibility to floor staff. Passes messages to diners. Works with restaurant staff to create a positive dining experience for guests. Greets customers and answers all questions. Alerts team members when tables need attention if they are not present assists them in helping with their tables. Has knowledge of the menu, with the ability to make suggestions. Ensures tables are enjoying their meals and takes action to correct any problems. Collects payments from tables. Department Responsibilities Checks reservations system for any VIPs, or special requirements for the day. Performs relay duties in the restaurant. Accepts table changes from supervisors & managers. Processes new bookings, amending and canceling bookings as required. Ensures that the reception area is always kept clean and tidy. Communicates all problems and ideas for improvement to management. Communicates and works together with coworkers as a team. Arrives at work for scheduled shifts and is punctual, always following company absence, lateness procedure if unable to do so. Follows management's instructions and suggestions. Attends meetings / training sessions as required by the management team. Cleans tables and removes dishes after the customer leaves, or as needed. Carries loads of soiled dirty dishes to the dishwasher to be cleaned. Ensures availability of clean dishes, flatware, glasses, straws, napkins, and other dining materials. Resets tables when customer leaves for next customer party. Can remain focused and on-task. Sweeps and mops floors, even if items are broken or spilled. III. Additional Duties Performs other job-related duties as directed. Works as a team player always and is prepared to be flexible to ensure that operations are always as efficient and profitable as possible. Personal Competencies These describe the behavior you will need to demonstrate to carry out your job effectively: Maintains a high customer awareness by approaching your job with the customers always in mind. Is financially aware of costs involved in the operations and are responsible to control costs. Is motivated and committed to your personal development, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve your personal performance Is adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities. Maintains high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues Ensures that the quantity of work is sufficiently productive under the normal business levels. IV. Education, Experience and Skill Requirements High School Diploma Good communication and organizational skills. Ability to handle stressful situations and be able to prevent and/or handle emergency situations. A cheerful, positive attitude when working with a variety of people, and be able to work well under pressure. Responsible, neat, and clean in appearance. Strong communication skills with supervisors and team members. Must be able to read, write and speak English.
Apr 27, 2024
Full time
Open availability, $20.00/hour + tips Job Summary The Host/Hostess is responsible for supporting the seamless running of the reception department by always providing the highest standards of customer care. Assisting in running the day-to-day tasks of a high volume and energetic contemporary restaurant. Is energetic, hardworking, and self-motivated. Has a keen interest in the hospitality industry, and a love of quality service and passion for food. Essential Job Functions Job Activities Customer Service Checks in customers, matching with bookings and accepting chance customers if tables are available. Supplies customers with requested information regarding restaurant facilities, customer telephones and taxis. Shows customers to their tables and passes responsibility to floor staff. Passes messages to diners. Works with restaurant staff to create a positive dining experience for guests. Greets customers and answers all questions. Alerts team members when tables need attention if they are not present assists them in helping with their tables. Has knowledge of the menu, with the ability to make suggestions. Ensures tables are enjoying their meals and takes action to correct any problems. Collects payments from tables. Department Responsibilities Checks reservations system for any VIPs, or special requirements for the day. Performs relay duties in the restaurant. Accepts table changes from supervisors & managers. Processes new bookings, amending and canceling bookings as required. Ensures that the reception area is always kept clean and tidy. Communicates all problems and ideas for improvement to management. Communicates and works together with coworkers as a team. Arrives at work for scheduled shifts and is punctual, always following company absence, lateness procedure if unable to do so. Follows management's instructions and suggestions. Attends meetings / training sessions as required by the management team. Cleans tables and removes dishes after the customer leaves, or as needed. Carries loads of soiled dirty dishes to the dishwasher to be cleaned. Ensures availability of clean dishes, flatware, glasses, straws, napkins, and other dining materials. Resets tables when customer leaves for next customer party. Can remain focused and on-task. Sweeps and mops floors, even if items are broken or spilled. III. Additional Duties Performs other job-related duties as directed. Works as a team player always and is prepared to be flexible to ensure that operations are always as efficient and profitable as possible. Personal Competencies These describe the behavior you will need to demonstrate to carry out your job effectively: Maintains a high customer awareness by approaching your job with the customers always in mind. Is financially aware of costs involved in the operations and are responsible to control costs. Is motivated and committed to your personal development, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve your personal performance Is adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities. Maintains high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues Ensures that the quantity of work is sufficiently productive under the normal business levels. IV. Education, Experience and Skill Requirements High School Diploma Good communication and organizational skills. Ability to handle stressful situations and be able to prevent and/or handle emergency situations. A cheerful, positive attitude when working with a variety of people, and be able to work well under pressure. Responsible, neat, and clean in appearance. Strong communication skills with supervisors and team members. Must be able to read, write and speak English.
JOB PURPOSE: To greet cabana guests and provide assistance, as well as checking for reservations and serve beverages to guests as needed. KEY DUTIES AND RESPONSIBILITIES Comply with all Darien Lake policies & procedures. Operate your area in a safe, efficient manner. Assist all guests in the cabana and chair rental areas. Continuously strive for quality service, guest satisfaction, & safety. Maintain knowledge of and follow all food safety and stand operations procedures. Adhere to all operating procedures as outlined in the park and cabanas SOPs. Maintain an entertaining environment with quality guest service as the primary concern. Create a FUN & PROFESSIONAL environment QUALIFICATIONS AND REQUIREMENTS Must be at least 14 years of age Must be available to work flexible hours, including nights, holidays, & weekends Must be able to communicate effectively in the English language to individuals and/or large groups of people OTHER FUNCTIONS: Any and all other duties that is assigned or necessary in order to support the IPS Department and the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, staff levels, or technical developments) dictate. SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit and/stand/and walk for long periods of time throughout the day Must be able to work outdoors at various times throughout the year Requires manual and bi-manual dexterity, fine and gross motor skills, hand/eye coordination, near vision, hearing and speech Requires occasional kneeling and bending Requires occasional walking, reaching above shoulder, pushing and pulling Requires occasional lifts and carries up to 60 pounds Work environment: While performing the duties of this job, the Team Member is exposed to weather conditions prevalent at the time. This position requires occasional work in or around wetness, confined spaces-cramped quarters, heights, noise, detergents/chemicals, mechanical hazards, moving objects, fumes/odors, dust, mists, gases, or vibrations. The noise level is generally moderate. EQUAL OPPORTUNITY EMPLOYER DARIEN LAKE THEME PARK RESORT IS A DRUG FREE WORKPLACE
Apr 27, 2024
Full time
JOB PURPOSE: To greet cabana guests and provide assistance, as well as checking for reservations and serve beverages to guests as needed. KEY DUTIES AND RESPONSIBILITIES Comply with all Darien Lake policies & procedures. Operate your area in a safe, efficient manner. Assist all guests in the cabana and chair rental areas. Continuously strive for quality service, guest satisfaction, & safety. Maintain knowledge of and follow all food safety and stand operations procedures. Adhere to all operating procedures as outlined in the park and cabanas SOPs. Maintain an entertaining environment with quality guest service as the primary concern. Create a FUN & PROFESSIONAL environment QUALIFICATIONS AND REQUIREMENTS Must be at least 14 years of age Must be available to work flexible hours, including nights, holidays, & weekends Must be able to communicate effectively in the English language to individuals and/or large groups of people OTHER FUNCTIONS: Any and all other duties that is assigned or necessary in order to support the IPS Department and the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, staff levels, or technical developments) dictate. SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit and/stand/and walk for long periods of time throughout the day Must be able to work outdoors at various times throughout the year Requires manual and bi-manual dexterity, fine and gross motor skills, hand/eye coordination, near vision, hearing and speech Requires occasional kneeling and bending Requires occasional walking, reaching above shoulder, pushing and pulling Requires occasional lifts and carries up to 60 pounds Work environment: While performing the duties of this job, the Team Member is exposed to weather conditions prevalent at the time. This position requires occasional work in or around wetness, confined spaces-cramped quarters, heights, noise, detergents/chemicals, mechanical hazards, moving objects, fumes/odors, dust, mists, gases, or vibrations. The noise level is generally moderate. EQUAL OPPORTUNITY EMPLOYER DARIEN LAKE THEME PARK RESORT IS A DRUG FREE WORKPLACE
HAND & STONE GREER FULL OR PART TIME Hand and Stone is seeking for a Spa Associate for its location in Greer SC. Our Spa Associates are front desk managers of the spa, they need to be professional and friendly, their responsibilities include making reservations and balancing the appointment book; they greet customers and inform them of spa services, and help to keep the spa neat and clean throughout their shift. Spa Associates need to be able to discuss service upgrade with clients, and feel comfortable selling memberships. We have an immediate opening for a position available, and can hire for either part-time or full-time. We pride ourselves on a bright and positive working environment, and are located in Riverside Crossing Shopping Center in a beautiful part of Greer SC. The primary Qualifications and Requirements of this role include, but are not limited to: Provide excellent customer service to members/guests Welcome and greet members/guests upon arrival Answer phones, book appointments, sell memberships, gift cards and upgrades Promote health/wellness benefits of massage therapy and esthetics Maintain a professional and clean work environment & appearance Positive, energetic attitude Team player Perform various other duties as assigned What's in it for you? Hourly wage plus commissions and bonuses Accident Insurance and Short-Term Disability through AFLAC Flexible schedules Professional and safe work environment Employee discounts Employee rewards program/employee referral bonus Bonuses and Incentive programs Job Requirements: Good computer and phone skills, strong customer service capabilities. Excellent personal appearance, good verbal and written communication skills. Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest
Apr 26, 2024
Full time
HAND & STONE GREER FULL OR PART TIME Hand and Stone is seeking for a Spa Associate for its location in Greer SC. Our Spa Associates are front desk managers of the spa, they need to be professional and friendly, their responsibilities include making reservations and balancing the appointment book; they greet customers and inform them of spa services, and help to keep the spa neat and clean throughout their shift. Spa Associates need to be able to discuss service upgrade with clients, and feel comfortable selling memberships. We have an immediate opening for a position available, and can hire for either part-time or full-time. We pride ourselves on a bright and positive working environment, and are located in Riverside Crossing Shopping Center in a beautiful part of Greer SC. The primary Qualifications and Requirements of this role include, but are not limited to: Provide excellent customer service to members/guests Welcome and greet members/guests upon arrival Answer phones, book appointments, sell memberships, gift cards and upgrades Promote health/wellness benefits of massage therapy and esthetics Maintain a professional and clean work environment & appearance Positive, energetic attitude Team player Perform various other duties as assigned What's in it for you? Hourly wage plus commissions and bonuses Accident Insurance and Short-Term Disability through AFLAC Flexible schedules Professional and safe work environment Employee discounts Employee rewards program/employee referral bonus Bonuses and Incentive programs Job Requirements: Good computer and phone skills, strong customer service capabilities. Excellent personal appearance, good verbal and written communication skills. Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest
Summary: Provides timely beverage and food service in a friendly and courteous manner at the assigned areas, including poolside and cabanas. Keep assigned areas clean and empty of glasses, cups, bottles, trash and dishes, while constantly looking for service opportunities. Essential Functions and Responsibilities: Presents menus, suggests cocktails/cold beer/non-alcoholic beverages, appetizers and specials and serves food and beverages efficiently and in a timely manner. Totals the bill, checks bills for accuracy and obtains payment from the guest. Prepares Cabana rentals at the pool while making sure all guests are helped in a timely manner, including setting up and maintaining cabana goods and services. Set-up, maintain and close work stations in an efficient, clean and timely manner. Assists in setting up tables, booths and/or cabanas, including tableware and condiments. Ensures tables, cabanas and poolside areas are kept clean and cleared of all unnecessary items. Adhere to all hotel operating standards and Health Department sanitation and safety regulations as required. Provide outstanding customer service in a timely manner to both guests and fellow employees. Perform other duties as assigned. Requirements: Qualifications Beverage and food service knowledge. Experience as Beverage and/or Food Server required. Previous experience as a pool server preferred. Ability to use the Infogenesis computer system. Excellent guest service skills. Comfortable serving in designated uniform. Must be at least 21 years of age. Ability to effectively communicate in English, both verbal and written form. Obtain and maintain all work cards as required by the company. Verify right to work in the United States. Work Cards Health Alcohol Awareness Physical Requirements Regularly walk, stand or stoop, sometimes on narrow and/or slippery surfaces. Frequently lift, carry, push, pull or otherwise move objects weighing up to 25 lbs. Walk, stand or crouch on narrow and/or slippery surfaces. Work for sustained periods of time maintaining concentrated attention to detail. Work outside with temperatures that may reach and/or exceed 120 degrees. Constant use of vision and hearing. Constant use of speech to communicate with customers. Ability to handle reservations on the phone and in person. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation. Return to Search Return to Search If you need reasonable accommodation to complete the on-line application, please contact the Employment Team office at . We are committed to providing equal employment opportunities.Click here to see our EOE statement. To review our privacy policy, please click here
Apr 26, 2024
Full time
Summary: Provides timely beverage and food service in a friendly and courteous manner at the assigned areas, including poolside and cabanas. Keep assigned areas clean and empty of glasses, cups, bottles, trash and dishes, while constantly looking for service opportunities. Essential Functions and Responsibilities: Presents menus, suggests cocktails/cold beer/non-alcoholic beverages, appetizers and specials and serves food and beverages efficiently and in a timely manner. Totals the bill, checks bills for accuracy and obtains payment from the guest. Prepares Cabana rentals at the pool while making sure all guests are helped in a timely manner, including setting up and maintaining cabana goods and services. Set-up, maintain and close work stations in an efficient, clean and timely manner. Assists in setting up tables, booths and/or cabanas, including tableware and condiments. Ensures tables, cabanas and poolside areas are kept clean and cleared of all unnecessary items. Adhere to all hotel operating standards and Health Department sanitation and safety regulations as required. Provide outstanding customer service in a timely manner to both guests and fellow employees. Perform other duties as assigned. Requirements: Qualifications Beverage and food service knowledge. Experience as Beverage and/or Food Server required. Previous experience as a pool server preferred. Ability to use the Infogenesis computer system. Excellent guest service skills. Comfortable serving in designated uniform. Must be at least 21 years of age. Ability to effectively communicate in English, both verbal and written form. Obtain and maintain all work cards as required by the company. Verify right to work in the United States. Work Cards Health Alcohol Awareness Physical Requirements Regularly walk, stand or stoop, sometimes on narrow and/or slippery surfaces. Frequently lift, carry, push, pull or otherwise move objects weighing up to 25 lbs. Walk, stand or crouch on narrow and/or slippery surfaces. Work for sustained periods of time maintaining concentrated attention to detail. Work outside with temperatures that may reach and/or exceed 120 degrees. Constant use of vision and hearing. Constant use of speech to communicate with customers. Ability to handle reservations on the phone and in person. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation. Return to Search Return to Search If you need reasonable accommodation to complete the on-line application, please contact the Employment Team office at . We are committed to providing equal employment opportunities.Click here to see our EOE statement. To review our privacy policy, please click here
$500 New Hire SIGN ON BONUS after 120 Days of Employment Trilogy Lake Norman: Twin Mills Club Built with the outdoors in mind, the Club includes indoor and outdoor pools, The Outfitter, a space complete with kayaks, bikes, and other outdoor gear, Pickleball and tennis courts, access to a fleet of boats at nearby Lake Norman, and more. The feature restaurant, The Foundry, and the Event Center are open to the public and available for dining reservations and private event bookings. Where: Located in the attractive Huntersville area near Charlotte, North Carolina Pay: $17 per hour Benefits: New hourly full-time team members working 30 hours or more per week, will be eligible for the Company medical, dental and life insurance plans the first of the month following 60 days of full-time employment. Full-Time team members are eligible to accrue Paid Time Off ("PTO") in accordance with the Company policy at a rate of 120 hours per year. Full-Time team members are eligible for 7 paid holidays annually. Part-Time team members are eligible to accrue Paid Sick Leave in accordance with state guidelines. All team members 21 years and older are eligible to participate in the J.F. Shea Co., Inc. 401(k) plan after completion of 30 days of service. POSITION OVERVIEW: The Pool Greeter/Monitor provides a safe, clean, and enjoyable environment for members and guests visiting the pool by providing friendly customer service and enforcing outdoor pool policies. This position reports to the Pool Supervisor or Director of Food & Beverage. KEY RESPONSIBILITIES: Ensure the "Trilogy Experience" for members and guests by modeling and maintaining the standards set in the Trilogy 10 and adhering to BlueStar Resort & Golf (BSRG) and facility policies. Set up and tear down daily greeting and monitoring area. Help ensure the pool area is only accessed by members, guests, or renters and is safe and secure at all times. Greet members and guests in a friendly and enthusiastic manner and provide towel services. Monitor and enforce outdoor pool policies; prohibit violations in a positive manner. Report any unsafe or inappropriate situations to a supervisor. Make suggestions regarding food and beverage service and help café server with orders. Respond to member and guest questions, requests, and concerns. Become knowledgeable about facility services and programs to encourage members and guests to dine in the restaurants and participate in spa, salon, and fitness services. Other duties and responsibilities may be assigned. PERSONAL ATTRIBUTES: Must be highly customer oriented and responsive with high need for closure. Able to work under pressure and balance multiple priorities and assignments. Strong team-building skills including the ability to lead, cooperate, and motivate. Must be role model and able to live our BlueStar core values: Honesty and Integrity Respect for the Individual Teamwork Competitive Spirit MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS: High School diploma or equivalent preferred. One to three months of related experience preferred. Must possess current Food Handlers Card, as required by Club. Current First Aid, CPR/AED certification, and other safety certifications, as required by the Club. Ability to read and comprehend simple instructions, short correspondence, and memorandums. Ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities. Desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public. Must be self-motivated, follow direction, and able to work independently with little supervision. Must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment. Must have good time management, organizational, and follow-up skills. Must be able to consistently achieve high work standards; attention to detail, accuracy and timeliness is expected. Must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected. This position requires a flexible schedule to include evenings and weekends. WORK ENVIRONMENT: This position operates in an outdoor environment with exposure to weather conditions and occasionally native wildlife; the position sometimes works near water. There may be occasional exposure to fumes or airborne particles. The noise level in the work environment is usually moderate. PHYSICAL DEMANDS: The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly required to see and hear, speak clearly and understand the speech of another person. This position is very active and requires standing and walking for most of a work shift, bending, using hands to fingers, touching and holding, and reaching with hands and arms. The position requires the ability to lift and/or push or pull items weighing up to 50 pounds. BLUESTAR RESORT & GOLF IS AN EQUAL OPPORTUNITY EMPLOYER
Apr 26, 2024
Full time
$500 New Hire SIGN ON BONUS after 120 Days of Employment Trilogy Lake Norman: Twin Mills Club Built with the outdoors in mind, the Club includes indoor and outdoor pools, The Outfitter, a space complete with kayaks, bikes, and other outdoor gear, Pickleball and tennis courts, access to a fleet of boats at nearby Lake Norman, and more. The feature restaurant, The Foundry, and the Event Center are open to the public and available for dining reservations and private event bookings. Where: Located in the attractive Huntersville area near Charlotte, North Carolina Pay: $17 per hour Benefits: New hourly full-time team members working 30 hours or more per week, will be eligible for the Company medical, dental and life insurance plans the first of the month following 60 days of full-time employment. Full-Time team members are eligible to accrue Paid Time Off ("PTO") in accordance with the Company policy at a rate of 120 hours per year. Full-Time team members are eligible for 7 paid holidays annually. Part-Time team members are eligible to accrue Paid Sick Leave in accordance with state guidelines. All team members 21 years and older are eligible to participate in the J.F. Shea Co., Inc. 401(k) plan after completion of 30 days of service. POSITION OVERVIEW: The Pool Greeter/Monitor provides a safe, clean, and enjoyable environment for members and guests visiting the pool by providing friendly customer service and enforcing outdoor pool policies. This position reports to the Pool Supervisor or Director of Food & Beverage. KEY RESPONSIBILITIES: Ensure the "Trilogy Experience" for members and guests by modeling and maintaining the standards set in the Trilogy 10 and adhering to BlueStar Resort & Golf (BSRG) and facility policies. Set up and tear down daily greeting and monitoring area. Help ensure the pool area is only accessed by members, guests, or renters and is safe and secure at all times. Greet members and guests in a friendly and enthusiastic manner and provide towel services. Monitor and enforce outdoor pool policies; prohibit violations in a positive manner. Report any unsafe or inappropriate situations to a supervisor. Make suggestions regarding food and beverage service and help café server with orders. Respond to member and guest questions, requests, and concerns. Become knowledgeable about facility services and programs to encourage members and guests to dine in the restaurants and participate in spa, salon, and fitness services. Other duties and responsibilities may be assigned. PERSONAL ATTRIBUTES: Must be highly customer oriented and responsive with high need for closure. Able to work under pressure and balance multiple priorities and assignments. Strong team-building skills including the ability to lead, cooperate, and motivate. Must be role model and able to live our BlueStar core values: Honesty and Integrity Respect for the Individual Teamwork Competitive Spirit MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS: High School diploma or equivalent preferred. One to three months of related experience preferred. Must possess current Food Handlers Card, as required by Club. Current First Aid, CPR/AED certification, and other safety certifications, as required by the Club. Ability to read and comprehend simple instructions, short correspondence, and memorandums. Ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities. Desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public. Must be self-motivated, follow direction, and able to work independently with little supervision. Must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment. Must have good time management, organizational, and follow-up skills. Must be able to consistently achieve high work standards; attention to detail, accuracy and timeliness is expected. Must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected. This position requires a flexible schedule to include evenings and weekends. WORK ENVIRONMENT: This position operates in an outdoor environment with exposure to weather conditions and occasionally native wildlife; the position sometimes works near water. There may be occasional exposure to fumes or airborne particles. The noise level in the work environment is usually moderate. PHYSICAL DEMANDS: The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly required to see and hear, speak clearly and understand the speech of another person. This position is very active and requires standing and walking for most of a work shift, bending, using hands to fingers, touching and holding, and reaching with hands and arms. The position requires the ability to lift and/or push or pull items weighing up to 50 pounds. BLUESTAR RESORT & GOLF IS AN EQUAL OPPORTUNITY EMPLOYER
Company Description Bowie House, Auberge Resorts is an imaginative and bold new urban retreat that draws visitors to a place whose history is built on tales of frontier valor and adventure. An exciting gathering space for locals and visitors alike, the four-story, 106-room boutique hotel features 88 rooms and 18 suites, including a 2,250 square foot signature suite. Luxurious spaces weave together details from Western culture and style like boot jacks and hat racks with contemporary furnishings, lighting and artwork creating feelings of welcome and warmth. A social hub for locals and visitors, Bowie House offers numerous spaces for visitors to enjoy the conviviality and camaraderie that have distinguished the location for so many years. Visitors can sip cocktails in the library lounge, visit the signature restaurant with views of the enchanting outdoor terraces or relax in cabanas on the second story outdoor infinity pool overlooking a peaceful garden oasis. Job Description The Pool Host serves guests of the pool is a vital member of the service team, providing a warm welcome to all guests as they enter the pool deck, checking them in through the reservation system, escorting the guests to their chaise, cabana or table, answering the phone, making reservations, maintaining accurate status updates throughout service and sincere goodbye. Create a welcoming and hospitable environment for guests. Set up and close the pool deck each shift according to Auberge standards. Assist guests with arrival to spa treatments on time Properly answer guest inquiries Provide the pool area with fresh, clean towels and remove dirty towels and other items from the pool area Ensure dirty linens are taken to laundry nightly and clean linen is always stocked Present the food and beverage menu. Take food and beverage orders from the guest, suggesting signature items. Ability to pick up, serve drink and/or food orders exactly as requested to the correct guest, briefly announcing each drink/food as it is presented. Replenish the beverages as necessary and check with guests for overall satisfaction. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. Provide guests with "surprise and delights" hourly during their pool experience. Report any and all maintenance issues to management regarding pool/umbrellas/furniture/etc Qualifications Attention to detail, well organized, team oriented with great initiative and follow through Must be passionate about providing heartfelt service Experience within a host or server position, preferably within a hotel environment Must have the ability communicate in English Currently have (or the ability to soon obtain) a valid RBS certification Currently have (or the ability to soon obtain) a valid Food Safety certification High School Diploma or GED equivalent Additional Information Bowie House, LLC is an Equal Opportunity Employer, M/F/D/V. Bowie House, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Bowie House, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Bowie House LLC is an Equal Opportunity Employer, M/F/D/V. Bowie House LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Bowie House LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Apr 26, 2024
Full time
Company Description Bowie House, Auberge Resorts is an imaginative and bold new urban retreat that draws visitors to a place whose history is built on tales of frontier valor and adventure. An exciting gathering space for locals and visitors alike, the four-story, 106-room boutique hotel features 88 rooms and 18 suites, including a 2,250 square foot signature suite. Luxurious spaces weave together details from Western culture and style like boot jacks and hat racks with contemporary furnishings, lighting and artwork creating feelings of welcome and warmth. A social hub for locals and visitors, Bowie House offers numerous spaces for visitors to enjoy the conviviality and camaraderie that have distinguished the location for so many years. Visitors can sip cocktails in the library lounge, visit the signature restaurant with views of the enchanting outdoor terraces or relax in cabanas on the second story outdoor infinity pool overlooking a peaceful garden oasis. Job Description The Pool Host serves guests of the pool is a vital member of the service team, providing a warm welcome to all guests as they enter the pool deck, checking them in through the reservation system, escorting the guests to their chaise, cabana or table, answering the phone, making reservations, maintaining accurate status updates throughout service and sincere goodbye. Create a welcoming and hospitable environment for guests. Set up and close the pool deck each shift according to Auberge standards. Assist guests with arrival to spa treatments on time Properly answer guest inquiries Provide the pool area with fresh, clean towels and remove dirty towels and other items from the pool area Ensure dirty linens are taken to laundry nightly and clean linen is always stocked Present the food and beverage menu. Take food and beverage orders from the guest, suggesting signature items. Ability to pick up, serve drink and/or food orders exactly as requested to the correct guest, briefly announcing each drink/food as it is presented. Replenish the beverages as necessary and check with guests for overall satisfaction. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. Provide guests with "surprise and delights" hourly during their pool experience. Report any and all maintenance issues to management regarding pool/umbrellas/furniture/etc Qualifications Attention to detail, well organized, team oriented with great initiative and follow through Must be passionate about providing heartfelt service Experience within a host or server position, preferably within a hotel environment Must have the ability communicate in English Currently have (or the ability to soon obtain) a valid RBS certification Currently have (or the ability to soon obtain) a valid Food Safety certification High School Diploma or GED equivalent Additional Information Bowie House, LLC is an Equal Opportunity Employer, M/F/D/V. Bowie House, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Bowie House, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Bowie House LLC is an Equal Opportunity Employer, M/F/D/V. Bowie House LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Bowie House LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Pay: $0 per hour At Great Wolf, the Food Outlet Supervisor brings joy to families through involvement in daily food outlet and lodge operations. This leadership role is critical in executing on business requirements, supporting the food and beverage team, and interacting with guest and pack members to enhance their experience and maximize profitability. Essential Duties & Responsibilities Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, ensuring staff breaks Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies Provides coaching, encouragement, and recognition to pack members regularly Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members Responds to pack/guest concerns and escalates to leadership as appropriate Understands and participates in scheduling of staff, execution of labor management and forecasting Provides supervisory and administrative support for food and beverage operations including; scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related matters Performs daily audits per procedure to ensure optimal operation to standards Conducts daily stand up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack Members Monitors performance of staff, providing real time feedback and coaching Participates in recruitment process and selection of talent for the F&B staff Partner with F&B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS Participate in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc. Maintains quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs Basic Qualifications & Skills High School diploma or GED Minimum of 1 year experience in a food service leadership capacity Minimum of 1 year experience utilizing Point-of-Sale (POS) technology Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills Basic math skills (addition, subtraction, etc.) as they apply to cash handling Proficient in both written and spoken English Ability to work flexible schedule including nights, weekends, holidays as needed Desired Qualifications & Traits Associates degree or higher in hospitality or related field Prior experience with Micros POS Serve-Safe and/or TIPS certification Previous hotel experience, preferably in a large family resort or hotel Physical Requirements Able to lift up to 30lbs Able to bend, stretch, and twist Able to stand and walk for long periods of time Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Apr 26, 2024
Full time
Pay: $0 per hour At Great Wolf, the Food Outlet Supervisor brings joy to families through involvement in daily food outlet and lodge operations. This leadership role is critical in executing on business requirements, supporting the food and beverage team, and interacting with guest and pack members to enhance their experience and maximize profitability. Essential Duties & Responsibilities Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, ensuring staff breaks Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies Provides coaching, encouragement, and recognition to pack members regularly Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members Responds to pack/guest concerns and escalates to leadership as appropriate Understands and participates in scheduling of staff, execution of labor management and forecasting Provides supervisory and administrative support for food and beverage operations including; scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related matters Performs daily audits per procedure to ensure optimal operation to standards Conducts daily stand up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack Members Monitors performance of staff, providing real time feedback and coaching Participates in recruitment process and selection of talent for the F&B staff Partner with F&B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS Participate in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc. Maintains quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs Basic Qualifications & Skills High School diploma or GED Minimum of 1 year experience in a food service leadership capacity Minimum of 1 year experience utilizing Point-of-Sale (POS) technology Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills Basic math skills (addition, subtraction, etc.) as they apply to cash handling Proficient in both written and spoken English Ability to work flexible schedule including nights, weekends, holidays as needed Desired Qualifications & Traits Associates degree or higher in hospitality or related field Prior experience with Micros POS Serve-Safe and/or TIPS certification Previous hotel experience, preferably in a large family resort or hotel Physical Requirements Able to lift up to 30lbs Able to bend, stretch, and twist Able to stand and walk for long periods of time Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Apr 26, 2024
Full time
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Why Vacasa We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals-so much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests. What we're looking for Vacasa is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. The Night Auditor will be responsible for verifying, posting and correcting all revenue from the property as well as checking in guests as necessary during the night shift with the highest level of customer service. While this position begins as temporary, seasonal, you may have the opportunity to obtain part-time employment based on your skill set and the company's growth. Compensation $22 / hour More benefits and company perks information below What you'll do Greet and register guests Assign rooms and issue room keys Check out departing guests efficiently and politely and explain charges if necessary Handle cash transactions and post guest room charges Answer all incoming telephone calls and take messages as needed Confirm room reservations Print and distribute all necessary reports to various departments Handle nightly closing and balancing of all shift reports and daily posting transactions Verify daily arrivals with registration cards, vouchers and/or itinerary, category, rates, dates, etc. Prepare next day's arrivals Prepare and distribute Daily Summary Report Effectively and professionally address guest issues and complaints. Perform other duties as assigned. The skills you'll need Must be detail oriented and able to work independently Ability to read and comprehend routine instructions, short correspondence and memos Ability to give high priority to customer service Must be able to solve problems with a minimum of supervision Ability to stay alert and productive during overnight shifts Work environment and physical demands Availability to work Sunday through Saturday, early mornings and evenings as needed Ability to use hands to finger, handle or feel, and reach with hands and arms Ability to stand, sit, and walk for an extended period of time Reach overhead and below the waist Regularly push, pull, and lift up to 25 pounds Occasionally lift or move up to 50 pounds Bend, stoop, squat, kneel, and twist The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job. What you'll get Health/dental/vision insurance-100% coverage option based on hours worked Employer Sponsored & Voluntary Supplemental Benefits based on hours worked 401K retirement savings plan with immediate 100% company match on the first 6% you contribute Health & Dependent Care Flexible Spending Accounts based on hours worked Paid vacation & sick days Employee Assistance Program Career advancement opportunities Employee discounts All the equipment you'll need to be successful Great colleagues and culture Please visit our careers page to review our full benefits offerings Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged. Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited. Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years. An offer of employment for this role will be contingent upon the successful completion of a background check.
Apr 26, 2024
Full time
Why Vacasa We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals-so much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests. What we're looking for Vacasa is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. The Night Auditor will be responsible for verifying, posting and correcting all revenue from the property as well as checking in guests as necessary during the night shift with the highest level of customer service. While this position begins as temporary, seasonal, you may have the opportunity to obtain part-time employment based on your skill set and the company's growth. Compensation $22 / hour More benefits and company perks information below What you'll do Greet and register guests Assign rooms and issue room keys Check out departing guests efficiently and politely and explain charges if necessary Handle cash transactions and post guest room charges Answer all incoming telephone calls and take messages as needed Confirm room reservations Print and distribute all necessary reports to various departments Handle nightly closing and balancing of all shift reports and daily posting transactions Verify daily arrivals with registration cards, vouchers and/or itinerary, category, rates, dates, etc. Prepare next day's arrivals Prepare and distribute Daily Summary Report Effectively and professionally address guest issues and complaints. Perform other duties as assigned. The skills you'll need Must be detail oriented and able to work independently Ability to read and comprehend routine instructions, short correspondence and memos Ability to give high priority to customer service Must be able to solve problems with a minimum of supervision Ability to stay alert and productive during overnight shifts Work environment and physical demands Availability to work Sunday through Saturday, early mornings and evenings as needed Ability to use hands to finger, handle or feel, and reach with hands and arms Ability to stand, sit, and walk for an extended period of time Reach overhead and below the waist Regularly push, pull, and lift up to 25 pounds Occasionally lift or move up to 50 pounds Bend, stoop, squat, kneel, and twist The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job. What you'll get Health/dental/vision insurance-100% coverage option based on hours worked Employer Sponsored & Voluntary Supplemental Benefits based on hours worked 401K retirement savings plan with immediate 100% company match on the first 6% you contribute Health & Dependent Care Flexible Spending Accounts based on hours worked Paid vacation & sick days Employee Assistance Program Career advancement opportunities Employee discounts All the equipment you'll need to be successful Great colleagues and culture Please visit our careers page to review our full benefits offerings Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged. Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited. Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years. An offer of employment for this role will be contingent upon the successful completion of a background check.
SUMMARY Provides customer service to guests of hotel by supervising location during the overnight hours. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner. Acts as manager on duty and follows the prescribed MOD procedures on communication, emergency procedures and guest satisfaction. Enters daily changes and balances accounts such as guest, house, guest tray, city ledger and advance deposits. Resets system for the next business day. Ensures that the hotel night audit procedures are completed on a daily basis and the information entered and posted are accurate, balanced and timely. Enters hotel information and prints night audit reports in an accurate and timely manner per night audit guidelines. Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy. Date stamps, sorts, and racks incoming mail, faxes and messages. Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner. Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions. Accurately checks out guests and communicates departures with housekeeping staff. Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures. Makes, confirms and cancels reservations via telephone, computer and in writing. Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures. Posts charges such as room, food, liquor, or telephone to ledger. Deposits guests' valuables in hotel safe or safe deposit box. Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained. Maintains the cleanliness and organization of the hotel lobby and front desk area. Washes, folds and properly stores laundry (depending on business unit). KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The employee is required to work alone and stay awake and alert all night.
Apr 26, 2024
Full time
SUMMARY Provides customer service to guests of hotel by supervising location during the overnight hours. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner. Acts as manager on duty and follows the prescribed MOD procedures on communication, emergency procedures and guest satisfaction. Enters daily changes and balances accounts such as guest, house, guest tray, city ledger and advance deposits. Resets system for the next business day. Ensures that the hotel night audit procedures are completed on a daily basis and the information entered and posted are accurate, balanced and timely. Enters hotel information and prints night audit reports in an accurate and timely manner per night audit guidelines. Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy. Date stamps, sorts, and racks incoming mail, faxes and messages. Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner. Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions. Accurately checks out guests and communicates departures with housekeeping staff. Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures. Makes, confirms and cancels reservations via telephone, computer and in writing. Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures. Posts charges such as room, food, liquor, or telephone to ledger. Deposits guests' valuables in hotel safe or safe deposit box. Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained. Maintains the cleanliness and organization of the hotel lobby and front desk area. Washes, folds and properly stores laundry (depending on business unit). KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The employee is required to work alone and stay awake and alert all night.
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. The target compensation for this role is 20/hr. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details Our Aurora hotel is located near Dick's Sporting Good Park, Aurora Sports Complex, Gateway Park, and Cherry Creek State Reservoir. We are also located a mile from the Light Rail that puts you only minutes from Downtown Denver. Great location aside, guests will love our hotel's spacious rooms and convenient amenities like the indoor pool, 24hr fitness center, on-site dining, and complimentary shuttle service available by request. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. lexi-hotels Lexi-hotels Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Compensation Min USD $13.86/Hr. Compensation Mid USD $17.32/Hr. Compensation Max USD $20.78/Hr.
Apr 26, 2024
Full time
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. The target compensation for this role is 20/hr. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details Our Aurora hotel is located near Dick's Sporting Good Park, Aurora Sports Complex, Gateway Park, and Cherry Creek State Reservoir. We are also located a mile from the Light Rail that puts you only minutes from Downtown Denver. Great location aside, guests will love our hotel's spacious rooms and convenient amenities like the indoor pool, 24hr fitness center, on-site dining, and complimentary shuttle service available by request. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. lexi-hotels Lexi-hotels Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Compensation Min USD $13.86/Hr. Compensation Mid USD $17.32/Hr. Compensation Max USD $20.78/Hr.