San Manuel Band of Mission Indians
Highland, California
Reporting to the Pool Service Supervisor, the Pool Service Specialist is responsible for creating authentic and memorable experiences for every guest at the pool and spa. This position graciously provides towels, amenities, seating options and has exceptional knowledge of food and beverage menu items available to the guests. This position also demonstrates a passion for people, encouraging and inspiring guests to elevate their health and relaxation, while creating a memorable best in class guest and safety experience. The Pool Service Specialist is also responsible for ensuring operational excellence while providing a clean and safe environment for all guests, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity. This positon supports a variety of pool services, ensuring the utmost hospitality and assisting service providers by using their service expertise proving that they are an integral part of our winning team. The Pool Service Specialist is an outgoing, motivated individual capable of adapting to change in a fast-paced service driven environment. Essential Duties & Responsibilities 1. Welcomes guests at the Pool Check-in station, provides exceptional best in class guest service that makes them feel comfortable. Pool services include but are limited to; providing our guest with water service, towels, spritzing and assists with the use of equipment, pool facilities, and guest lockers. 2. Provides accurate information to guests in a courteous manner; filling all reasonable guest requests while anticipating their needs and accommodations around the pool deck. 3. Performs and accurately records retail transactions including cash, credit card, earned rewards and comps through point of sale system using proper procedures. Maintains and balances a cash drawer with minimal variances. 4. Removes soiled towels and resets presentation with clean towels consistently using the utmost best in class safety, sanitation and cleanliness practices. 5. Responsible for day-to-day tasks including but not limited to; dusting, cleaning shelves, organizing and consistently upholding merchandise presentation expectations within the pool kiosk. Completing walk-throughs of pool area to make certain it is impeccable while complying with all policies and procedures. 6. Assists the Facilities department with set up and breakdown of chairs and replenishing towels around the pool deck. Assists pool servers with food running and bussing, as needed. 7. Models and upholds enterprise and department policies and procedures as well as standard operating procedures. Ensures day-to-day operations including product receiving, fulfillment, and training/certification requirements. 8. Performs other duties as assigned to support the efficient operation of the department. Education/Experience/Qualifications High School diploma or GED is required. Minimum of one (1) year experience in customer service is required. Previous experience in a spa, resort or pool environment is preferred. Must be able to work outdoors in inclement weather such as seasonal hot or cold temperatures. Must possess outstanding communication and interpersonal skills, and commitment to achieve a high level of guest satisfaction. Must be able to provide a genuine and sincere service experience in a friendly and professional manner. Must have demonstrated ability exercising utmost discretion with confidential information including, but not limited to: personal and/or health information from guests. An innate ability to communicate one-on-one with guests to provide optimal and intuitive service. Must be able to communicate effectively with guests, team members and management, both verbally and in writing. Ability to multi-task or handle multiple guests in a fast-paced, high demand environment is required. Working knowledge of spa services and products is preferred. Must have demonstrated experience working under pressure while meeting deadlines and goals. Must be comfortable working in both spa/pool and casino environment. Ability to maintain a positive and professional demeanor under challenging situations. Must be willing to assist fellow team members with daily operations to support and contribute to the success of pool services. Must be able to work a flexible schedule including weekends and holidays. Certificates/Licenses/Registrations At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license. Currently have a cardiopulmonary resuscitation (CPR)/automated external defibrillator (AED) certification or must obtain certification within the first 90 days of employment. San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with applicable law. As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
May 16, 2024
Full time
Reporting to the Pool Service Supervisor, the Pool Service Specialist is responsible for creating authentic and memorable experiences for every guest at the pool and spa. This position graciously provides towels, amenities, seating options and has exceptional knowledge of food and beverage menu items available to the guests. This position also demonstrates a passion for people, encouraging and inspiring guests to elevate their health and relaxation, while creating a memorable best in class guest and safety experience. The Pool Service Specialist is also responsible for ensuring operational excellence while providing a clean and safe environment for all guests, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity. This positon supports a variety of pool services, ensuring the utmost hospitality and assisting service providers by using their service expertise proving that they are an integral part of our winning team. The Pool Service Specialist is an outgoing, motivated individual capable of adapting to change in a fast-paced service driven environment. Essential Duties & Responsibilities 1. Welcomes guests at the Pool Check-in station, provides exceptional best in class guest service that makes them feel comfortable. Pool services include but are limited to; providing our guest with water service, towels, spritzing and assists with the use of equipment, pool facilities, and guest lockers. 2. Provides accurate information to guests in a courteous manner; filling all reasonable guest requests while anticipating their needs and accommodations around the pool deck. 3. Performs and accurately records retail transactions including cash, credit card, earned rewards and comps through point of sale system using proper procedures. Maintains and balances a cash drawer with minimal variances. 4. Removes soiled towels and resets presentation with clean towels consistently using the utmost best in class safety, sanitation and cleanliness practices. 5. Responsible for day-to-day tasks including but not limited to; dusting, cleaning shelves, organizing and consistently upholding merchandise presentation expectations within the pool kiosk. Completing walk-throughs of pool area to make certain it is impeccable while complying with all policies and procedures. 6. Assists the Facilities department with set up and breakdown of chairs and replenishing towels around the pool deck. Assists pool servers with food running and bussing, as needed. 7. Models and upholds enterprise and department policies and procedures as well as standard operating procedures. Ensures day-to-day operations including product receiving, fulfillment, and training/certification requirements. 8. Performs other duties as assigned to support the efficient operation of the department. Education/Experience/Qualifications High School diploma or GED is required. Minimum of one (1) year experience in customer service is required. Previous experience in a spa, resort or pool environment is preferred. Must be able to work outdoors in inclement weather such as seasonal hot or cold temperatures. Must possess outstanding communication and interpersonal skills, and commitment to achieve a high level of guest satisfaction. Must be able to provide a genuine and sincere service experience in a friendly and professional manner. Must have demonstrated ability exercising utmost discretion with confidential information including, but not limited to: personal and/or health information from guests. An innate ability to communicate one-on-one with guests to provide optimal and intuitive service. Must be able to communicate effectively with guests, team members and management, both verbally and in writing. Ability to multi-task or handle multiple guests in a fast-paced, high demand environment is required. Working knowledge of spa services and products is preferred. Must have demonstrated experience working under pressure while meeting deadlines and goals. Must be comfortable working in both spa/pool and casino environment. Ability to maintain a positive and professional demeanor under challenging situations. Must be willing to assist fellow team members with daily operations to support and contribute to the success of pool services. Must be able to work a flexible schedule including weekends and holidays. Certificates/Licenses/Registrations At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license. Currently have a cardiopulmonary resuscitation (CPR)/automated external defibrillator (AED) certification or must obtain certification within the first 90 days of employment. San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with applicable law. As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
Job Description Job Description Description: Summary Provides excellent guest service across the organization by serving as manager on duty, assisting the Wayfinders, and providing support to partners throughout Rock City Gardens. Assists in the design, planning, and execution of Special Events in collaboration with the Senior Manager of Innovation. Under the direction of the Rock City Guest Relations Manager the Guest Relations Specialist is responsible for performing the following duties: Responsibilities Delivers excellent guest service to internal and external customers in line with the organization's mission, culture, and values. Models appropriate guest and partner interaction at all times, displaying the values of the culture of excellence and leading in a manner that serves as an organizational model for the values. Maintains consistent physical presence across locations at and contiguous to Rock City Gardens to provide in-person support, partner relations development, and understanding of unique partner/location needs and operations. Serves as the Manager-on-Duty (MOD) and serves as a member of the Emergency Response Team. As MOD leads in facilitating daily gardens operations and special events, including daily set-up and tear-down of sound, lights, props, and d cor, handling contracted talent (including payments), safety policies, procedures, both guest and partner questions/concerns, and other event-related activities. Assists the Wayfinders and Hospitality Ambassadors training and monitors the progress of new partners to ensure that they are properly trained and providing excellent guest service. Covers Guest Relations Ambassador's breaks by answering all incoming calls in a positive, friendly, and professional manner, providing information, and encouraging potential guests to visit our attractions. Communicates with managers of other teams regarding any partner or guest questions that arise while on duty. Serves as a Wayfinder by providing an exciting guest experience while being directional along the path of the gardens. Ensures that company policies are followed through leading by example and communicating questions and concerns with the Guest Relations Manager on a regular basis. Assists the Guest Relations Manager with Community Partnership functions at the events and Contract Performer relations as needed. Assists with administrative tasks including sign requests, work orders, and related items. Working with the Guest Relations Manager and the Marketing team, serving as an escort and/or coordinator for media visits when needed. Serves as point of contact to respond to guest requests, feedback, and questions, in a manner that reflects excellence and professionalism to achieve positive outcomes for SRC Inc. Proactively engages with guests throughout the gardens. Assist Rock City Gardens partners as needed. Adheres to the organization's processes and procedures, ensuring these are consistently followed at all times. Performs other duties as assigned by management. Requirements: Qualifications High school diploma or GED required. Minimum 2 years' experience in Hospitality, Guest Service, and/or Event environment preferred. At least 1 year of leadership experience preferred. EMT or EMR certification a plus. CPR and First Aid certification required, or willingness to get certified when placed in the position. Coordination and Team Leadership skills with the ability to motivate, develop, and oversee others. Ability to lead up to 20 partners. Possess a current driver's license. Must possess excellent computer skills and be proficient in MS Office, including Word, Excel, and Outlook. Possess a kind personality, the desire to contribute to a great team, and willingness to learn or improve skills. Ability to display a professional, engaging, and polite image to guests and team partners. Ability to speak effectively in one-on-one and small group situations knowing that your feedback and input is important to the team. Ability to read and understand operational documents. Ability to work effectively with a team in a fast-paced, efficient, environment. Ability to add, subtract, multiply, and divide. Ability to perform these operations using units of American money. Ability to provide a flexible schedule to work nights, weekends, holidays, and special events as needed. Required to regularly use hands and fingers. Ability to lift/move up to 30 pounds. Required to walk, stoop, kneel or crouch frequently. Comfortable using ladders and/or lifts. Must be able to stand regularly. Compensation details: 18-18.25 Hourly Wage PI4f1caf9f5-
May 14, 2024
Full time
Job Description Job Description Description: Summary Provides excellent guest service across the organization by serving as manager on duty, assisting the Wayfinders, and providing support to partners throughout Rock City Gardens. Assists in the design, planning, and execution of Special Events in collaboration with the Senior Manager of Innovation. Under the direction of the Rock City Guest Relations Manager the Guest Relations Specialist is responsible for performing the following duties: Responsibilities Delivers excellent guest service to internal and external customers in line with the organization's mission, culture, and values. Models appropriate guest and partner interaction at all times, displaying the values of the culture of excellence and leading in a manner that serves as an organizational model for the values. Maintains consistent physical presence across locations at and contiguous to Rock City Gardens to provide in-person support, partner relations development, and understanding of unique partner/location needs and operations. Serves as the Manager-on-Duty (MOD) and serves as a member of the Emergency Response Team. As MOD leads in facilitating daily gardens operations and special events, including daily set-up and tear-down of sound, lights, props, and d cor, handling contracted talent (including payments), safety policies, procedures, both guest and partner questions/concerns, and other event-related activities. Assists the Wayfinders and Hospitality Ambassadors training and monitors the progress of new partners to ensure that they are properly trained and providing excellent guest service. Covers Guest Relations Ambassador's breaks by answering all incoming calls in a positive, friendly, and professional manner, providing information, and encouraging potential guests to visit our attractions. Communicates with managers of other teams regarding any partner or guest questions that arise while on duty. Serves as a Wayfinder by providing an exciting guest experience while being directional along the path of the gardens. Ensures that company policies are followed through leading by example and communicating questions and concerns with the Guest Relations Manager on a regular basis. Assists the Guest Relations Manager with Community Partnership functions at the events and Contract Performer relations as needed. Assists with administrative tasks including sign requests, work orders, and related items. Working with the Guest Relations Manager and the Marketing team, serving as an escort and/or coordinator for media visits when needed. Serves as point of contact to respond to guest requests, feedback, and questions, in a manner that reflects excellence and professionalism to achieve positive outcomes for SRC Inc. Proactively engages with guests throughout the gardens. Assist Rock City Gardens partners as needed. Adheres to the organization's processes and procedures, ensuring these are consistently followed at all times. Performs other duties as assigned by management. Requirements: Qualifications High school diploma or GED required. Minimum 2 years' experience in Hospitality, Guest Service, and/or Event environment preferred. At least 1 year of leadership experience preferred. EMT or EMR certification a plus. CPR and First Aid certification required, or willingness to get certified when placed in the position. Coordination and Team Leadership skills with the ability to motivate, develop, and oversee others. Ability to lead up to 20 partners. Possess a current driver's license. Must possess excellent computer skills and be proficient in MS Office, including Word, Excel, and Outlook. Possess a kind personality, the desire to contribute to a great team, and willingness to learn or improve skills. Ability to display a professional, engaging, and polite image to guests and team partners. Ability to speak effectively in one-on-one and small group situations knowing that your feedback and input is important to the team. Ability to read and understand operational documents. Ability to work effectively with a team in a fast-paced, efficient, environment. Ability to add, subtract, multiply, and divide. Ability to perform these operations using units of American money. Ability to provide a flexible schedule to work nights, weekends, holidays, and special events as needed. Required to regularly use hands and fingers. Ability to lift/move up to 30 pounds. Required to walk, stoop, kneel or crouch frequently. Comfortable using ladders and/or lifts. Must be able to stand regularly. Compensation details: 18-18.25 Hourly Wage PI4f1caf9f5-
Description: Summary Provides excellent guest service across the organization by serving as manager on duty, assisting the Wayfinders, and providing support to partners throughout Rock City Gardens. Assists in the design, planning, and execution of Special Events in collaboration with the Senior Manager of Innovation. Under the direction of the Rock City Guest Relations Manager the Guest Relations Specialist is responsible for performing the following duties: Responsibilities Delivers excellent guest service to internal and external customers in line with the organization's mission, culture, and values. Models appropriate guest and partner interaction at all times, displaying the values of the culture of excellence and leading in a manner that serves as an organizational model for the values. Maintains consistent physical presence across locations at and contiguous to Rock City Gardens to provide in-person support, partner relations development, and understanding of unique partner/location needs and operations. Serves as the Manager-on-Duty (MOD) and serves as a member of the Emergency Response Team. As MOD leads in facilitating daily gardens operations and special events, including daily set-up and tear-down of sound, lights, props, and d cor, handling contracted talent (including payments), safety policies, procedures, both guest and partner questions/concerns, and other event-related activities. Assists the Wayfinders and Hospitality Ambassadors training and monitors the progress of new partners to ensure that they are properly trained and providing excellent guest service. Covers Guest Relations Ambassador's breaks by answering all incoming calls in a positive, friendly, and professional manner, providing information, and encouraging potential guests to visit our attractions. Communicates with managers of other teams regarding any partner or guest questions that arise while on duty. Serves as a Wayfinder by providing an exciting guest experience while being directional along the path of the gardens. Ensures that company policies are followed through leading by example and communicating questions and concerns with the Guest Relations Manager on a regular basis. Assists the Guest Relations Manager with Community Partnership functions at the events and Contract Performer relations as needed. Assists with administrative tasks including sign requests, work orders, and related items. Working with the Guest Relations Manager and the Marketing team, serving as an escort and/or coordinator for media visits when needed. Serves as point of contact to respond to guest requests, feedback, and questions, in a manner that reflects excellence and professionalism to achieve positive outcomes for SRC Inc. Proactively engages with guests throughout the gardens. Assist Rock City Gardens partners as needed. Adheres to the organization's processes and procedures, ensuring these are consistently followed at all times. Performs other duties as assigned by management. Requirements: Qualifications High school diploma or GED required. Minimum 2 years' experience in Hospitality, Guest Service, and/or Event environment preferred. At least 1 year of leadership experience preferred. EMT or EMR certification a plus. CPR and First Aid certification required, or willingness to get certified when placed in the position. Coordination and Team Leadership skills with the ability to motivate, develop, and oversee others. Ability to lead up to 20 partners. Possess a current driver's license. Must possess excellent computer skills and be proficient in MS Office, including Word, Excel, and Outlook. Possess a kind personality, the desire to contribute to a great team, and willingness to learn or improve skills. Ability to display a professional, engaging, and polite image to guests and team partners. Ability to speak effectively in one-on-one and small group situations knowing that your feedback and input is important to the team. Ability to read and understand operational documents. Ability to work effectively with a team in a fast-paced, efficient, environment. Ability to add, subtract, multiply, and divide. Ability to perform these operations using units of American money. Ability to provide a flexible schedule to work nights, weekends, holidays, and special events as needed. Required to regularly use hands and fingers. Ability to lift/move up to 30 pounds. Required to walk, stoop, kneel or crouch frequently. Comfortable using ladders and/or lifts. Must be able to stand regularly. Compensation details: 18-18.25 Hourly Wage PI0847a3e9cc5f-9505
May 07, 2024
Full time
Description: Summary Provides excellent guest service across the organization by serving as manager on duty, assisting the Wayfinders, and providing support to partners throughout Rock City Gardens. Assists in the design, planning, and execution of Special Events in collaboration with the Senior Manager of Innovation. Under the direction of the Rock City Guest Relations Manager the Guest Relations Specialist is responsible for performing the following duties: Responsibilities Delivers excellent guest service to internal and external customers in line with the organization's mission, culture, and values. Models appropriate guest and partner interaction at all times, displaying the values of the culture of excellence and leading in a manner that serves as an organizational model for the values. Maintains consistent physical presence across locations at and contiguous to Rock City Gardens to provide in-person support, partner relations development, and understanding of unique partner/location needs and operations. Serves as the Manager-on-Duty (MOD) and serves as a member of the Emergency Response Team. As MOD leads in facilitating daily gardens operations and special events, including daily set-up and tear-down of sound, lights, props, and d cor, handling contracted talent (including payments), safety policies, procedures, both guest and partner questions/concerns, and other event-related activities. Assists the Wayfinders and Hospitality Ambassadors training and monitors the progress of new partners to ensure that they are properly trained and providing excellent guest service. Covers Guest Relations Ambassador's breaks by answering all incoming calls in a positive, friendly, and professional manner, providing information, and encouraging potential guests to visit our attractions. Communicates with managers of other teams regarding any partner or guest questions that arise while on duty. Serves as a Wayfinder by providing an exciting guest experience while being directional along the path of the gardens. Ensures that company policies are followed through leading by example and communicating questions and concerns with the Guest Relations Manager on a regular basis. Assists the Guest Relations Manager with Community Partnership functions at the events and Contract Performer relations as needed. Assists with administrative tasks including sign requests, work orders, and related items. Working with the Guest Relations Manager and the Marketing team, serving as an escort and/or coordinator for media visits when needed. Serves as point of contact to respond to guest requests, feedback, and questions, in a manner that reflects excellence and professionalism to achieve positive outcomes for SRC Inc. Proactively engages with guests throughout the gardens. Assist Rock City Gardens partners as needed. Adheres to the organization's processes and procedures, ensuring these are consistently followed at all times. Performs other duties as assigned by management. Requirements: Qualifications High school diploma or GED required. Minimum 2 years' experience in Hospitality, Guest Service, and/or Event environment preferred. At least 1 year of leadership experience preferred. EMT or EMR certification a plus. CPR and First Aid certification required, or willingness to get certified when placed in the position. Coordination and Team Leadership skills with the ability to motivate, develop, and oversee others. Ability to lead up to 20 partners. Possess a current driver's license. Must possess excellent computer skills and be proficient in MS Office, including Word, Excel, and Outlook. Possess a kind personality, the desire to contribute to a great team, and willingness to learn or improve skills. Ability to display a professional, engaging, and polite image to guests and team partners. Ability to speak effectively in one-on-one and small group situations knowing that your feedback and input is important to the team. Ability to read and understand operational documents. Ability to work effectively with a team in a fast-paced, efficient, environment. Ability to add, subtract, multiply, and divide. Ability to perform these operations using units of American money. Ability to provide a flexible schedule to work nights, weekends, holidays, and special events as needed. Required to regularly use hands and fingers. Ability to lift/move up to 30 pounds. Required to walk, stoop, kneel or crouch frequently. Comfortable using ladders and/or lifts. Must be able to stand regularly. Compensation details: 18-18.25 Hourly Wage PI0847a3e9cc5f-9505
Anne Arundel Community College
Glen Burnie, Maryland
Instructional Specialist- Hotel, Culinary Arts and Tourism Institute (HCAT) Glen Burnie Town Center, Maryland, United States Department: Hotel, Culinary Arts & Tourism Campus Location: Glen Burnie Town Center Salary Range: $62,901-$78,626 Work Mode: This position requires a full-time in-person presence on campus or at alternative locations. Hours Per Week: 40 Position Type: Full-Time Staff, Exempt Position Summary The Hotel, Culinary Arts and Tourism Institute (HCAT) Instructional Specialist I is a member of the program team dedicated to promoting hospitality education at Anne Arundel Community College. The Instructional Specialist I will be responsible for the delivery of credit and noncredit instruction in hospitality, maintenance of accreditation standards, and providing program support for the Institute, including advising, mentoring, curriculum development, and special projects. Anne Arundel Community College (AACC) is committed to enriching the educational experience it offers through the diversity of its faculty, administrators, and staff members. The college seeks to recruit and support a broadly diverse team who will contribute to the college's excellence, diversity of viewpoints and experiences, embrace concepts of equity and inclusiveness and support the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation. While we appreciate your interest in employment with Anne Arundel Community College, applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for any position. In the best interest of the College, only individuals who are residents of Maryland or one of the following states will be eligible for employment at the college: Delaware, Pennsylvania, Virginia, West Virginia or the District of Columbia. The college will annually review this restriction and, if appropriate, expand the list of states of employment eligibility. Job Duties and Responsibilities INSTRUCTION: Provide instruction as assigned each term. Assigned courses may be credit, noncredit, open enrollment, or contract-based hospitality courses. Responsibilities include preparing relevant course materials and performing lead instructor responsibilities, where applicable. As a lead instructor, coordinate course delivery and training with adjunct instructors to ensure HCAT standards are met. Provides support, mentoring, and curricular guidance for new full-time instructional specialists and part-time instructors. Responsible for coordinating with the facilities manager regarding product and equipment needs. CURRICULUM: Recommend, assist in the development, and incorporate curriculum updates as necessary to maintain currency and relevance. Ensure that a variety of technologies are incorporated into the delivery of assigned courses and programs. Participate in the development and monitoring of course and program outcome assessments, curriculum reports, DEIAA and other administrative projects. Develop and continuously review courses and programs for currency and relevance to improve and expand programs and instruction. RETENTION AND RECRUITMENT: Actively engage in HCAT Institute outreach initiatives. This includes participation and/or leadership of open houses, recruitment events, school fairs, trade shows, etc. The Instructional Specialist must also provide mentoring and advising for students, including maintaining a regular schedule of posted student advising hours. Track learning outcomes within courses and participate in learning outcome assessments. ADMINISTRATIVE: Meet deadlines in the preparation and submission of projects and all related reports as directed. Support and implement identified program goals and objectives and the college's strategic objective in the operations of HCAT. Participate in the development of assigned course budgets. Maintain responsibility for working within the budget framework. Attend all departmental, divisional, and assigned association meetings as requested. OTHER DUTIES: As assigned by the Assistant Director, Director and/or Dean. Required Qualifications: Bachelor's degree in Hospitality Management, Business Management, or related subject matter Minimum of two years of related industry experience. A minimum of two years' experience teaching credit, noncredit, or continuing education courses, preferably in a college environment, is required. Experience with mentoring and advising students is also preferred. Knowledge of Microsoft Office is required. Experience with curriculum development. Excellent oral, written and interpersonal communication skills, including the ability to deliver effective presentations. Strong organizational skills, including the ability to interact effectively and tactfully with diverse populations (students, administrators, faculty/staff, professional organizations/associations, and the general public). Preferred Qualifications: Familiarity with microcomputer applications such as word processing, database management, or industry-specific point of sales systems. Ability to work with minimal supervision with attention to detail and deadlines. For full position descriptions, required qualifications and to apply, please visit our web site at and click on Career Opportunities . AACC is an equal opportunity employer who values the power of diversity and the strength it brings to the workplace
May 07, 2024
Full time
Instructional Specialist- Hotel, Culinary Arts and Tourism Institute (HCAT) Glen Burnie Town Center, Maryland, United States Department: Hotel, Culinary Arts & Tourism Campus Location: Glen Burnie Town Center Salary Range: $62,901-$78,626 Work Mode: This position requires a full-time in-person presence on campus or at alternative locations. Hours Per Week: 40 Position Type: Full-Time Staff, Exempt Position Summary The Hotel, Culinary Arts and Tourism Institute (HCAT) Instructional Specialist I is a member of the program team dedicated to promoting hospitality education at Anne Arundel Community College. The Instructional Specialist I will be responsible for the delivery of credit and noncredit instruction in hospitality, maintenance of accreditation standards, and providing program support for the Institute, including advising, mentoring, curriculum development, and special projects. Anne Arundel Community College (AACC) is committed to enriching the educational experience it offers through the diversity of its faculty, administrators, and staff members. The college seeks to recruit and support a broadly diverse team who will contribute to the college's excellence, diversity of viewpoints and experiences, embrace concepts of equity and inclusiveness and support the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation. While we appreciate your interest in employment with Anne Arundel Community College, applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for any position. In the best interest of the College, only individuals who are residents of Maryland or one of the following states will be eligible for employment at the college: Delaware, Pennsylvania, Virginia, West Virginia or the District of Columbia. The college will annually review this restriction and, if appropriate, expand the list of states of employment eligibility. Job Duties and Responsibilities INSTRUCTION: Provide instruction as assigned each term. Assigned courses may be credit, noncredit, open enrollment, or contract-based hospitality courses. Responsibilities include preparing relevant course materials and performing lead instructor responsibilities, where applicable. As a lead instructor, coordinate course delivery and training with adjunct instructors to ensure HCAT standards are met. Provides support, mentoring, and curricular guidance for new full-time instructional specialists and part-time instructors. Responsible for coordinating with the facilities manager regarding product and equipment needs. CURRICULUM: Recommend, assist in the development, and incorporate curriculum updates as necessary to maintain currency and relevance. Ensure that a variety of technologies are incorporated into the delivery of assigned courses and programs. Participate in the development and monitoring of course and program outcome assessments, curriculum reports, DEIAA and other administrative projects. Develop and continuously review courses and programs for currency and relevance to improve and expand programs and instruction. RETENTION AND RECRUITMENT: Actively engage in HCAT Institute outreach initiatives. This includes participation and/or leadership of open houses, recruitment events, school fairs, trade shows, etc. The Instructional Specialist must also provide mentoring and advising for students, including maintaining a regular schedule of posted student advising hours. Track learning outcomes within courses and participate in learning outcome assessments. ADMINISTRATIVE: Meet deadlines in the preparation and submission of projects and all related reports as directed. Support and implement identified program goals and objectives and the college's strategic objective in the operations of HCAT. Participate in the development of assigned course budgets. Maintain responsibility for working within the budget framework. Attend all departmental, divisional, and assigned association meetings as requested. OTHER DUTIES: As assigned by the Assistant Director, Director and/or Dean. Required Qualifications: Bachelor's degree in Hospitality Management, Business Management, or related subject matter Minimum of two years of related industry experience. A minimum of two years' experience teaching credit, noncredit, or continuing education courses, preferably in a college environment, is required. Experience with mentoring and advising students is also preferred. Knowledge of Microsoft Office is required. Experience with curriculum development. Excellent oral, written and interpersonal communication skills, including the ability to deliver effective presentations. Strong organizational skills, including the ability to interact effectively and tactfully with diverse populations (students, administrators, faculty/staff, professional organizations/associations, and the general public). Preferred Qualifications: Familiarity with microcomputer applications such as word processing, database management, or industry-specific point of sales systems. Ability to work with minimal supervision with attention to detail and deadlines. For full position descriptions, required qualifications and to apply, please visit our web site at and click on Career Opportunities . AACC is an equal opportunity employer who values the power of diversity and the strength it brings to the workplace
Overview For over 125 years, Gordon Food Service has delivered the excellence, expertise, and quality products our customers need to design successful culinary operations and experiences. We've grown to be the largest family-operated broadline food distribution company in North America by being passionately committed to the people we serve. This position will reside in: Cleveland, OH. Position Benefits A generous 401(k) matching program and profit-sharing that is above industry standards Financial rewards for performance compensation structure which includes salary and bonuses Low-cost benefit options for you and your family's health and future An Automobile expense reimbursement plan Cell phone reimbursement plan Education Specialist At Gordon Food Service, our customers come first. As an Education Specialist, you will cultivate relationships, develop new business, and provide innovative solutions to our customers, Represent Gordon Food Service products and services for assigned territory and accounts. Manage customer business relationships to include accounts receivable, credits, lost business, growth, deployment of GFS resources, and average order size/profitability. Promote and use e-commerce technology. Pursuing New Customers Researching industry and market trends impacting customers within your territory Identifying and researching prospective customers within your territory Developing sales strategies that highlight products, services, values, and solutions offered by Gordon Food Service and presenting the sales strategy to prospective customers Deepen and Strengthen Existing Customer Relationships Visiting all customers within the assigned territory Conducting business reviews to determine existing customers' needs and areas of opportunity for growing sales Providing training and consultative services to all customers within the territory to access current and future needs of customers and aligning those to GFS products and service offerings Identifying opportunities within existing customer businesses where Gordon Food Service can add value through product and service offerings Sales Territory Management Balancing new customer acquisition and deepening and strengthening existing customer relationships Coordinating visits to prospective customers and existing customers Sales Training - Getting You Ready Gordon Food Service's goal during your first 90 days is to set you up for success! This includes engaging you in various training offerings, including e-learning, classroom sessions, video roleplays, job shadowing, and peer sales representative mentorship. Throughout your first 90 days, you will learn: How to use Gordon Food Service systems, processes, and tools to manage customer relationships About the products available to Gordon Food Service customers The sales process for engaging new customers How to establish your relationships in the vast network of resources available to you, a Gordon Food Service sales representative Best practices on developing relationships with current and prospective customers Strategies on how to effectively manage your territory Position Requirements A High School Diploma/GED is required Bachelor's degree in Business, Sales, or Marketing preferred Must Complete the Education Specialist curriculum within 2 years of employment 3 to 5 years of prior sales, business, or food service experience or an equivalent combination of education. Maintaining a valid state driver's license and a safe driving record Ability to obtain your food safety certification Gordon Food Service encourages veterans and active military members to apply Overview For over 125 years, Gordon Food Service has delivered the excellence, expertise, and quality products our customers need to design successful culinary operations and experiences. We've grown to be the largest family-operated broadline food distribution company in North America by being passionately committed to the people we serve. This position will reside in: Cleveland, OH. Position Benefits A generous 401(k) matching program and profit-sharing that is above industry standards Financial rewards for performance compensation structure which includes salary and bonuses Low-cost benefit options for you and your family's health and future An Automobile expense reimbursement plan Cell phone reimbursement plan Education Specialist At Gordon Food Service, our customers come first. As an Education Specialist, you will cultivate relationships, develop new business, and provide innovative solutions to our customers, Represent Gordon Food Service products and services for assigned territory and accounts. Manage customer business relationships to include accounts receivable, credits, lost business, growth, deployment of GFS resources, and average order size/profitability. Promote and use e-commerce technology. Pursuing New Customers Researching industry and market trends impacting customers within your territory Identifying and researching prospective customers within your territory Developing sales strategies that highlight products, services, values, and solutions offered by Gordon Food Service and presenting the sales strategy to prospective customers Deepen and Strengthen Existing Customer Relationships Visiting all customers within the assigned territory Conducting business reviews to determine existing customers' needs and areas of opportunity for growing sales Providing training and consultative services to all customers within the territory to access current and future needs of customers and aligning those to GFS products and service offerings Identifying opportunities within existing customer businesses where Gordon Food Service can add value through product and service offerings Sales Territory Management Balancing new customer acquisition and deepening and strengthening existing customer relationships Coordinating visits to prospective customers and existing customers Sales Training - Getting You Ready Gordon Food Service's goal during your first 90 days is to set you up for success! This includes engaging you in various training offerings, including e-learning, classroom sessions, video roleplays, job shadowing, and peer sales representative mentorship. Throughout your first 90 days, you will learn: How to use Gordon Food Service systems, processes, and tools to manage customer relationships About the products available to Gordon Food Service customers The sales process for engaging new customers How to establish your relationships in the vast network of resources available to you, a Gordon Food Service sales representative Best practices on developing relationships with current and prospective customers Strategies on how to effectively manage your territory Position Requirements A High School Diploma/GED is required Bachelor's degree in Business, Sales, or Marketing preferred Must Complete the Education Specialist curriculum within 2 years of employment 3 to 5 years of prior sales, business, or food service experience or an equivalent combination of education. Maintaining a valid state driver's license and a safe driving record Ability to obtain your food safety certification Gordon Food Service encourages veterans and active military members to apply
May 05, 2024
Full time
Overview For over 125 years, Gordon Food Service has delivered the excellence, expertise, and quality products our customers need to design successful culinary operations and experiences. We've grown to be the largest family-operated broadline food distribution company in North America by being passionately committed to the people we serve. This position will reside in: Cleveland, OH. Position Benefits A generous 401(k) matching program and profit-sharing that is above industry standards Financial rewards for performance compensation structure which includes salary and bonuses Low-cost benefit options for you and your family's health and future An Automobile expense reimbursement plan Cell phone reimbursement plan Education Specialist At Gordon Food Service, our customers come first. As an Education Specialist, you will cultivate relationships, develop new business, and provide innovative solutions to our customers, Represent Gordon Food Service products and services for assigned territory and accounts. Manage customer business relationships to include accounts receivable, credits, lost business, growth, deployment of GFS resources, and average order size/profitability. Promote and use e-commerce technology. Pursuing New Customers Researching industry and market trends impacting customers within your territory Identifying and researching prospective customers within your territory Developing sales strategies that highlight products, services, values, and solutions offered by Gordon Food Service and presenting the sales strategy to prospective customers Deepen and Strengthen Existing Customer Relationships Visiting all customers within the assigned territory Conducting business reviews to determine existing customers' needs and areas of opportunity for growing sales Providing training and consultative services to all customers within the territory to access current and future needs of customers and aligning those to GFS products and service offerings Identifying opportunities within existing customer businesses where Gordon Food Service can add value through product and service offerings Sales Territory Management Balancing new customer acquisition and deepening and strengthening existing customer relationships Coordinating visits to prospective customers and existing customers Sales Training - Getting You Ready Gordon Food Service's goal during your first 90 days is to set you up for success! This includes engaging you in various training offerings, including e-learning, classroom sessions, video roleplays, job shadowing, and peer sales representative mentorship. Throughout your first 90 days, you will learn: How to use Gordon Food Service systems, processes, and tools to manage customer relationships About the products available to Gordon Food Service customers The sales process for engaging new customers How to establish your relationships in the vast network of resources available to you, a Gordon Food Service sales representative Best practices on developing relationships with current and prospective customers Strategies on how to effectively manage your territory Position Requirements A High School Diploma/GED is required Bachelor's degree in Business, Sales, or Marketing preferred Must Complete the Education Specialist curriculum within 2 years of employment 3 to 5 years of prior sales, business, or food service experience or an equivalent combination of education. Maintaining a valid state driver's license and a safe driving record Ability to obtain your food safety certification Gordon Food Service encourages veterans and active military members to apply Overview For over 125 years, Gordon Food Service has delivered the excellence, expertise, and quality products our customers need to design successful culinary operations and experiences. We've grown to be the largest family-operated broadline food distribution company in North America by being passionately committed to the people we serve. This position will reside in: Cleveland, OH. Position Benefits A generous 401(k) matching program and profit-sharing that is above industry standards Financial rewards for performance compensation structure which includes salary and bonuses Low-cost benefit options for you and your family's health and future An Automobile expense reimbursement plan Cell phone reimbursement plan Education Specialist At Gordon Food Service, our customers come first. As an Education Specialist, you will cultivate relationships, develop new business, and provide innovative solutions to our customers, Represent Gordon Food Service products and services for assigned territory and accounts. Manage customer business relationships to include accounts receivable, credits, lost business, growth, deployment of GFS resources, and average order size/profitability. Promote and use e-commerce technology. Pursuing New Customers Researching industry and market trends impacting customers within your territory Identifying and researching prospective customers within your territory Developing sales strategies that highlight products, services, values, and solutions offered by Gordon Food Service and presenting the sales strategy to prospective customers Deepen and Strengthen Existing Customer Relationships Visiting all customers within the assigned territory Conducting business reviews to determine existing customers' needs and areas of opportunity for growing sales Providing training and consultative services to all customers within the territory to access current and future needs of customers and aligning those to GFS products and service offerings Identifying opportunities within existing customer businesses where Gordon Food Service can add value through product and service offerings Sales Territory Management Balancing new customer acquisition and deepening and strengthening existing customer relationships Coordinating visits to prospective customers and existing customers Sales Training - Getting You Ready Gordon Food Service's goal during your first 90 days is to set you up for success! This includes engaging you in various training offerings, including e-learning, classroom sessions, video roleplays, job shadowing, and peer sales representative mentorship. Throughout your first 90 days, you will learn: How to use Gordon Food Service systems, processes, and tools to manage customer relationships About the products available to Gordon Food Service customers The sales process for engaging new customers How to establish your relationships in the vast network of resources available to you, a Gordon Food Service sales representative Best practices on developing relationships with current and prospective customers Strategies on how to effectively manage your territory Position Requirements A High School Diploma/GED is required Bachelor's degree in Business, Sales, or Marketing preferred Must Complete the Education Specialist curriculum within 2 years of employment 3 to 5 years of prior sales, business, or food service experience or an equivalent combination of education. Maintaining a valid state driver's license and a safe driving record Ability to obtain your food safety certification Gordon Food Service encourages veterans and active military members to apply
Overview For over 125 years, Gordon Food Service has delivered the excellence, expertise, and quality products our customers need to design successful culinary operations and experiences. We've grown to be the largest family-operated broadline food distribution company in North America by being passionately committed to the people we serve. This position will reside in: Pittsburgh, PA. Position Benefits A generous 401(k) matching program and profit-sharing that is above industry standards Financial rewards for performance compensation structure which includes salary and bonuses Low-cost benefit options for you and your family's health and future An Automobile expense reimbursement plan Cell phone reimbursement plan Education Specialist At Gordon Food Service, our customers come first. As an Education Specialist, you will cultivate relationships, develop new business, and provide innovative solutions to our customers, Represent Gordon Food Service products and services for assigned territory and accounts. Manage customer business relationships to include accounts receivable, credits, lost business, growth, deployment of GFS resources, and average order size/profitability. Promote and use e-commerce technology. Pursuing New Customers Researching industry and market trends impacting customers within your territory Identifying and researching prospective customers within your territory Developing sales strategies that highlight products, services, values, and solutions offered by Gordon Food Service and presenting the sales strategy to prospective customers Deepen and Strengthen Existing Customer Relationships Visiting all customers within the assigned territory Conducting business reviews to determine existing customers' needs and areas of opportunity for growing sales Providing training and consultative services to all customers within the territory to access current and future needs of customers and aligning those to GFS products and service offerings Identifying opportunities within existing customer businesses where Gordon Food Service can add value through product and service offerings Sales Territory Management Balancing new customer acquisition and deepening and strengthening existing customer relationships Coordinating visits to prospective customers and existing customers Sales Training - Getting You Ready Gordon Food Service's goal during your first 90 days is to set you up for success! This includes engaging you in various training offerings, including e-learning, classroom sessions, video roleplays, job shadowing, and peer sales representative mentorship. Throughout your first 90 days, you will learn: How to use Gordon Food Service systems, processes, and tools to manage customer relationships About the products available to Gordon Food Service customers The sales process for engaging new customers How to establish your relationships in the vast network of resources available to you, a Gordon Food Service sales representative Best practices on developing relationships with current and prospective customers Strategies on how to effectively manage your territory Position Requirements A High School Diploma/GED is required Bachelor's degree in Business, Sales, or Marketing preferred Must Complete the Education Specialist curriculum within 2 years of employment 3 to 5 years of prior sales, business, or food service experience or an equivalent combination of education. Maintaining a valid state driver's license and a safe driving record Ability to obtain your food safety certification Gordon Food Service encourages veterans and active military members to apply Overview For over 125 years, Gordon Food Service has delivered the excellence, expertise, and quality products our customers need to design successful culinary operations and experiences. We've grown to be the largest family-operated broadline food distribution company in North America by being passionately committed to the people we serve. This position will reside in: Pittsburgh, PA. Position Benefits A generous 401(k) matching program and profit-sharing that is above industry standards Financial rewards for performance compensation structure which includes salary and bonuses Low-cost benefit options for you and your family's health and future An Automobile expense reimbursement plan Cell phone reimbursement plan Education Specialist At Gordon Food Service, our customers come first. As an Education Specialist, you will cultivate relationships, develop new business, and provide innovative solutions to our customers, Represent Gordon Food Service products and services for assigned territory and accounts. Manage customer business relationships to include accounts receivable, credits, lost business, growth, deployment of GFS resources, and average order size/profitability. Promote and use e-commerce technology. Pursuing New Customers Researching industry and market trends impacting customers within your territory Identifying and researching prospective customers within your territory Developing sales strategies that highlight products, services, values, and solutions offered by Gordon Food Service and presenting the sales strategy to prospective customers Deepen and Strengthen Existing Customer Relationships Visiting all customers within the assigned territory Conducting business reviews to determine existing customers' needs and areas of opportunity for growing sales Providing training and consultative services to all customers within the territory to access current and future needs of customers and aligning those to GFS products and service offerings Identifying opportunities within existing customer businesses where Gordon Food Service can add value through product and service offerings Sales Territory Management Balancing new customer acquisition and deepening and strengthening existing customer relationships Coordinating visits to prospective customers and existing customers Sales Training - Getting You Ready Gordon Food Service's goal during your first 90 days is to set you up for success! This includes engaging you in various training offerings, including e-learning, classroom sessions, video roleplays, job shadowing, and peer sales representative mentorship. Throughout your first 90 days, you will learn: How to use Gordon Food Service systems, processes, and tools to manage customer relationships About the products available to Gordon Food Service customers The sales process for engaging new customers How to establish your relationships in the vast network of resources available to you, a Gordon Food Service sales representative Best practices on developing relationships with current and prospective customers Strategies on how to effectively manage your territory Position Requirements A High School Diploma/GED is required Bachelor's degree in Business, Sales, or Marketing preferred Must Complete the Education Specialist curriculum within 2 years of employment 3 to 5 years of prior sales, business, or food service experience or an equivalent combination of education. Maintaining a valid state driver's license and a safe driving record Ability to obtain your food safety certification Gordon Food Service encourages veterans and active military members to apply
May 05, 2024
Full time
Overview For over 125 years, Gordon Food Service has delivered the excellence, expertise, and quality products our customers need to design successful culinary operations and experiences. We've grown to be the largest family-operated broadline food distribution company in North America by being passionately committed to the people we serve. This position will reside in: Pittsburgh, PA. Position Benefits A generous 401(k) matching program and profit-sharing that is above industry standards Financial rewards for performance compensation structure which includes salary and bonuses Low-cost benefit options for you and your family's health and future An Automobile expense reimbursement plan Cell phone reimbursement plan Education Specialist At Gordon Food Service, our customers come first. As an Education Specialist, you will cultivate relationships, develop new business, and provide innovative solutions to our customers, Represent Gordon Food Service products and services for assigned territory and accounts. Manage customer business relationships to include accounts receivable, credits, lost business, growth, deployment of GFS resources, and average order size/profitability. Promote and use e-commerce technology. Pursuing New Customers Researching industry and market trends impacting customers within your territory Identifying and researching prospective customers within your territory Developing sales strategies that highlight products, services, values, and solutions offered by Gordon Food Service and presenting the sales strategy to prospective customers Deepen and Strengthen Existing Customer Relationships Visiting all customers within the assigned territory Conducting business reviews to determine existing customers' needs and areas of opportunity for growing sales Providing training and consultative services to all customers within the territory to access current and future needs of customers and aligning those to GFS products and service offerings Identifying opportunities within existing customer businesses where Gordon Food Service can add value through product and service offerings Sales Territory Management Balancing new customer acquisition and deepening and strengthening existing customer relationships Coordinating visits to prospective customers and existing customers Sales Training - Getting You Ready Gordon Food Service's goal during your first 90 days is to set you up for success! This includes engaging you in various training offerings, including e-learning, classroom sessions, video roleplays, job shadowing, and peer sales representative mentorship. Throughout your first 90 days, you will learn: How to use Gordon Food Service systems, processes, and tools to manage customer relationships About the products available to Gordon Food Service customers The sales process for engaging new customers How to establish your relationships in the vast network of resources available to you, a Gordon Food Service sales representative Best practices on developing relationships with current and prospective customers Strategies on how to effectively manage your territory Position Requirements A High School Diploma/GED is required Bachelor's degree in Business, Sales, or Marketing preferred Must Complete the Education Specialist curriculum within 2 years of employment 3 to 5 years of prior sales, business, or food service experience or an equivalent combination of education. Maintaining a valid state driver's license and a safe driving record Ability to obtain your food safety certification Gordon Food Service encourages veterans and active military members to apply Overview For over 125 years, Gordon Food Service has delivered the excellence, expertise, and quality products our customers need to design successful culinary operations and experiences. We've grown to be the largest family-operated broadline food distribution company in North America by being passionately committed to the people we serve. This position will reside in: Pittsburgh, PA. Position Benefits A generous 401(k) matching program and profit-sharing that is above industry standards Financial rewards for performance compensation structure which includes salary and bonuses Low-cost benefit options for you and your family's health and future An Automobile expense reimbursement plan Cell phone reimbursement plan Education Specialist At Gordon Food Service, our customers come first. As an Education Specialist, you will cultivate relationships, develop new business, and provide innovative solutions to our customers, Represent Gordon Food Service products and services for assigned territory and accounts. Manage customer business relationships to include accounts receivable, credits, lost business, growth, deployment of GFS resources, and average order size/profitability. Promote and use e-commerce technology. Pursuing New Customers Researching industry and market trends impacting customers within your territory Identifying and researching prospective customers within your territory Developing sales strategies that highlight products, services, values, and solutions offered by Gordon Food Service and presenting the sales strategy to prospective customers Deepen and Strengthen Existing Customer Relationships Visiting all customers within the assigned territory Conducting business reviews to determine existing customers' needs and areas of opportunity for growing sales Providing training and consultative services to all customers within the territory to access current and future needs of customers and aligning those to GFS products and service offerings Identifying opportunities within existing customer businesses where Gordon Food Service can add value through product and service offerings Sales Territory Management Balancing new customer acquisition and deepening and strengthening existing customer relationships Coordinating visits to prospective customers and existing customers Sales Training - Getting You Ready Gordon Food Service's goal during your first 90 days is to set you up for success! This includes engaging you in various training offerings, including e-learning, classroom sessions, video roleplays, job shadowing, and peer sales representative mentorship. Throughout your first 90 days, you will learn: How to use Gordon Food Service systems, processes, and tools to manage customer relationships About the products available to Gordon Food Service customers The sales process for engaging new customers How to establish your relationships in the vast network of resources available to you, a Gordon Food Service sales representative Best practices on developing relationships with current and prospective customers Strategies on how to effectively manage your territory Position Requirements A High School Diploma/GED is required Bachelor's degree in Business, Sales, or Marketing preferred Must Complete the Education Specialist curriculum within 2 years of employment 3 to 5 years of prior sales, business, or food service experience or an equivalent combination of education. Maintaining a valid state driver's license and a safe driving record Ability to obtain your food safety certification Gordon Food Service encourages veterans and active military members to apply
Description: Summary Provides excellent guest service across the organization by serving as manager on duty, assisting the Wayfinders, and providing support to partners throughout Rock City Gardens. Assists in the design, planning, and execution of Special Events in collaboration with the Senior Manager of Innovation. Under the direction of the Rock City Guest Relations Manager the Guest Relations Specialist is responsible for performing the following duties: Responsibilities Delivers excellent guest service to internal and external customers in line with the organization's mission, culture, and values. Models appropriate guest and partner interaction at all times, displaying the values of the culture of excellence and leading in a manner that serves as an organizational model for the values. Maintains consistent physical presence across locations at and contiguous to Rock City Gardens to provide in-person support, partner relations development, and understanding of unique partner/location needs and operations. Serves as the Manager-on-Duty (MOD) and serves as a member of the Emergency Response Team. As MOD leads in facilitating daily gardens operations and special events, including daily set-up and tear-down of sound, lights, props, and décor, handling contracted talent (including payments), safety policies, procedures, both guest and partner questions/concerns, and other event-related activities. Assists the Wayfinders and Hospitality Ambassadors training and monitors the progress of new partners to ensure that they are properly trained and providing excellent guest service. Covers Guest Relations Ambassador's breaks by answering all incoming calls in a positive, friendly, and professional manner, providing information, and encouraging potential guests to visit our attractions. Communicates with managers of other teams regarding any partner or guest questions that arise while on duty. Serves as a Wayfinder by providing an exciting guest experience while being directional along the path of the gardens. Ensures that company policies are followed through leading by example and communicating questions and concerns with the Guest Relations Manager on a regular basis. Assists the Guest Relations Manager with Community Partnership functions at the events and Contract Performer relations as needed. Assists with administrative tasks including sign requests, work orders, and related items. Working with the Guest Relations Manager and the Marketing team, serving as an escort and/or coordinator for media visits when needed. Serves as point of contact to respond to guest requests, feedback, and questions, in a manner that reflects excellence and professionalism to achieve positive outcomes for SRC Inc. Proactively engages with guests throughout the gardens. Assist Rock City Gardens partners as needed. Adheres to the organization's processes and procedures, ensuring these are consistently followed at all times. Performs other duties as assigned by management. Requirements: Qualifications High school diploma or GED required. Minimum 2 years' experience in Hospitality, Guest Service, and/or Event environment preferred. At least 1 year of leadership experience preferred. EMT or EMR certification a plus. CPR and First Aid certification required, or willingness to get certified when placed in the position. Coordination and Team Leadership skills with the ability to motivate, develop, and oversee others. Ability to lead up to 20 partners. Possess a current driver's license. Must possess excellent computer skills and be proficient in MS Office, including Word, Excel, and Outlook. Possess a kind personality, the desire to contribute to a great team, and willingness to learn or improve skills. Ability to display a professional, engaging, and polite image to guests and team partners. Ability to speak effectively in one-on-one and small group situations knowing that your feedback and input is important to the team. Ability to read and understand operational documents. Ability to work effectively with a team in a fast-paced, efficient, environment. Ability to add, subtract, multiply, and divide. Ability to perform these operations using units of American money. Ability to provide a flexible schedule to work nights, weekends, holidays, and special events as needed. Required to regularly use hands and fingers. Ability to lift/move up to 30 pounds. Required to walk, stoop, kneel or crouch frequently. Comfortable using ladders and/or lifts. Must be able to stand regularly. Compensation details: 18-18.25 Hourly Wage PI0cc025ebd6-
May 02, 2024
Full time
Description: Summary Provides excellent guest service across the organization by serving as manager on duty, assisting the Wayfinders, and providing support to partners throughout Rock City Gardens. Assists in the design, planning, and execution of Special Events in collaboration with the Senior Manager of Innovation. Under the direction of the Rock City Guest Relations Manager the Guest Relations Specialist is responsible for performing the following duties: Responsibilities Delivers excellent guest service to internal and external customers in line with the organization's mission, culture, and values. Models appropriate guest and partner interaction at all times, displaying the values of the culture of excellence and leading in a manner that serves as an organizational model for the values. Maintains consistent physical presence across locations at and contiguous to Rock City Gardens to provide in-person support, partner relations development, and understanding of unique partner/location needs and operations. Serves as the Manager-on-Duty (MOD) and serves as a member of the Emergency Response Team. As MOD leads in facilitating daily gardens operations and special events, including daily set-up and tear-down of sound, lights, props, and décor, handling contracted talent (including payments), safety policies, procedures, both guest and partner questions/concerns, and other event-related activities. Assists the Wayfinders and Hospitality Ambassadors training and monitors the progress of new partners to ensure that they are properly trained and providing excellent guest service. Covers Guest Relations Ambassador's breaks by answering all incoming calls in a positive, friendly, and professional manner, providing information, and encouraging potential guests to visit our attractions. Communicates with managers of other teams regarding any partner or guest questions that arise while on duty. Serves as a Wayfinder by providing an exciting guest experience while being directional along the path of the gardens. Ensures that company policies are followed through leading by example and communicating questions and concerns with the Guest Relations Manager on a regular basis. Assists the Guest Relations Manager with Community Partnership functions at the events and Contract Performer relations as needed. Assists with administrative tasks including sign requests, work orders, and related items. Working with the Guest Relations Manager and the Marketing team, serving as an escort and/or coordinator for media visits when needed. Serves as point of contact to respond to guest requests, feedback, and questions, in a manner that reflects excellence and professionalism to achieve positive outcomes for SRC Inc. Proactively engages with guests throughout the gardens. Assist Rock City Gardens partners as needed. Adheres to the organization's processes and procedures, ensuring these are consistently followed at all times. Performs other duties as assigned by management. Requirements: Qualifications High school diploma or GED required. Minimum 2 years' experience in Hospitality, Guest Service, and/or Event environment preferred. At least 1 year of leadership experience preferred. EMT or EMR certification a plus. CPR and First Aid certification required, or willingness to get certified when placed in the position. Coordination and Team Leadership skills with the ability to motivate, develop, and oversee others. Ability to lead up to 20 partners. Possess a current driver's license. Must possess excellent computer skills and be proficient in MS Office, including Word, Excel, and Outlook. Possess a kind personality, the desire to contribute to a great team, and willingness to learn or improve skills. Ability to display a professional, engaging, and polite image to guests and team partners. Ability to speak effectively in one-on-one and small group situations knowing that your feedback and input is important to the team. Ability to read and understand operational documents. Ability to work effectively with a team in a fast-paced, efficient, environment. Ability to add, subtract, multiply, and divide. Ability to perform these operations using units of American money. Ability to provide a flexible schedule to work nights, weekends, holidays, and special events as needed. Required to regularly use hands and fingers. Ability to lift/move up to 30 pounds. Required to walk, stoop, kneel or crouch frequently. Comfortable using ladders and/or lifts. Must be able to stand regularly. Compensation details: 18-18.25 Hourly Wage PI0cc025ebd6-
Since its founding in 1992, Edgewood Properties has established itself as a leading real estate development and property management company. With corporate headquarters in New Jersey, the company is on a course of growth leading to activities across the nation. Given ongoing construction and development plans, our current apartment portfolio of 5,000 plus units is expected to double in the next couple of years and rise to over 10,000 units in the next five years. With our rapid portfolio growth, coupled with ownership's desire to develop and hold rather than sell, the timing is ideal for qualified candidates to come on-board. We're currently seeking a Full-Time Resident Specialist for our multi-family portfolio of properties, with customer service industry experience. Candidate will work at our luxury property, The Lofts at Monroe Parke, Monroe, NJ Must be available to work weekends and flexible shifts. As a Resident Specialist at one of our communities, you will play a pivotal role in the daily operations of our leasing and management office, making substantial contributions to our leasing processes and our unwavering commitment to delivering exceptional customer service. Oversight of the front desk, serving as the initial point of contact for residents, prospective residents, vendors, and contractors. Emphasis will be placed on fostering superior customer relationship management. Guests will be graciously offered refreshments while awaiting a meeting with a leasing consultant. Proficiently addressing inquiries related to the community and amenities, and facilitating assistance for residents in obtaining gate cards/keys. Facilitating service requests for residents approaching the front desk by either entering the request into the system on their behalf or providing guidance on self-submission through the call center or portal. Collaboration with Senior Concierge, Resident Specialist, and/or Leasing Consultants in coordinating resident events, including meetings, parties, cooking nights, movie nights, and other special events designed to enhance resident retention. Efficient management and organization of the package room, encompassing the acceptance of packages, resident notification, and accurate distribution of packages. Closure of packages upon resident retrieval. Engaging with residents and prospective residents to ensure exceptional customer experiences, thereby contributing to successful sales closures and resident retention. Providing support to the Property Manager by handling minor tasks as required. Maintaining office cleanliness, replenishing coffee bars, and monitoring office supplies. Expertly routing calls to the appropriate associates and assisting in scheduling tours and other appointments. Oversight of the weekly Sunday breakfast shopping, preparation, setup, and cleanup. Preparation of leasing materials for prospects, including brochures, floor plans, etc. Ensuring the tidiness and readiness of model and/or vacant units for prospect tours. Developing comprehensive knowledge of the community (a "Community Expert") to assist residents in locating dining and entertainment options outside the community. Attending to residents' needs as a demonstration of superior customer service, including assistance with package-carrying, arranging birthday treats, and coordinating small gifts or balloons for resident milestones/events (engagements, weddings, births, loss, etc.). Opening and closing the leasing office, ensuring preparedness for the day ahead. Establishing familiarity with residents and cultivating a deep understanding of their preferences to proactively anticipate and deliver memorable experiences tailored to their individual needs. Overseeing all duties associated with the concierge position, including the effective management and scheduling of the concierge team to ensure seamless coverage of the leasing office. Guiding residents through the lease renewal process, providing comprehensive assistance to ensure their comfort and understanding of the renewal procedures. Coordinating and executing resident move-ins and move-outs, setting clear expectations for residents regarding their responsibilities and obligations during their residency and upon their departure. Serving as a liaison between residents and the maintenance team on-site to facilitate the efficient coordination of service request repairs, ensuring timely resolution and resident satisfaction. Managing monthly resident events, overseeing expenditures on office and breakfast items, and maintaining general office supply inventory. Collaborating closely with the onsite manager to enhance resident retention strategies and initiatives. Addressing online reviews and managing JTurner reviews to uphold a positive online presence and respond effectively to resident feedback. Conducting follow-up communications with residents upon completion of repairs to confirm satisfaction and completion. Ensuring residents remain compliant with renters' insurance requirements through proactive communication and updates. HS Diploma Required. Flexibility Willingness to work flexible hours, including evenings and weekends. Ability to adapt to changing situations and priorities. Computer Skills Proficiency in using basic computer software such as Microsoft Outlook, Word, and Excel. Familiarity with Outlook Calendar. Communication Skills Excellent verbal and written communication skills. Ability to communicate effectively with guests, staff, and vendors. Customer Service or Hospitality Experience Previous experience in a customer-facing service role is often preferred. Professionalism Professional appearance and demeanor. Required to wear an all-black uniform daily. No facial piercings as well as unnatural colored hair or visible tattoos. Respect for confidentiality and discretion. Attention to Detail Keen attention to detail to ensure accuracy in fulfilling guest/resident requests. Problem-Solving Skills Ability to think on your feet and find creative solutions to meet guests'/residents' needs. Team Player Ability to work well as a part of a team. Collaboration with other departments and staff members. Physical Stamina Concierge are required to handle resident packages and deliveries. The ability to carry and sort packages before handing off to residents. In return, we offer competitive compensation, along with comprehensive benefits, including medical and dental and vision benefits, life insurance, a 401(k) with company match and a corporate team environment with opportunity of advancement. Also includes on-site company fitness gym, discounts on housing and home appliances . For immediate consideration, please apply online at All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Apr 29, 2024
Full time
Since its founding in 1992, Edgewood Properties has established itself as a leading real estate development and property management company. With corporate headquarters in New Jersey, the company is on a course of growth leading to activities across the nation. Given ongoing construction and development plans, our current apartment portfolio of 5,000 plus units is expected to double in the next couple of years and rise to over 10,000 units in the next five years. With our rapid portfolio growth, coupled with ownership's desire to develop and hold rather than sell, the timing is ideal for qualified candidates to come on-board. We're currently seeking a Full-Time Resident Specialist for our multi-family portfolio of properties, with customer service industry experience. Candidate will work at our luxury property, The Lofts at Monroe Parke, Monroe, NJ Must be available to work weekends and flexible shifts. As a Resident Specialist at one of our communities, you will play a pivotal role in the daily operations of our leasing and management office, making substantial contributions to our leasing processes and our unwavering commitment to delivering exceptional customer service. Oversight of the front desk, serving as the initial point of contact for residents, prospective residents, vendors, and contractors. Emphasis will be placed on fostering superior customer relationship management. Guests will be graciously offered refreshments while awaiting a meeting with a leasing consultant. Proficiently addressing inquiries related to the community and amenities, and facilitating assistance for residents in obtaining gate cards/keys. Facilitating service requests for residents approaching the front desk by either entering the request into the system on their behalf or providing guidance on self-submission through the call center or portal. Collaboration with Senior Concierge, Resident Specialist, and/or Leasing Consultants in coordinating resident events, including meetings, parties, cooking nights, movie nights, and other special events designed to enhance resident retention. Efficient management and organization of the package room, encompassing the acceptance of packages, resident notification, and accurate distribution of packages. Closure of packages upon resident retrieval. Engaging with residents and prospective residents to ensure exceptional customer experiences, thereby contributing to successful sales closures and resident retention. Providing support to the Property Manager by handling minor tasks as required. Maintaining office cleanliness, replenishing coffee bars, and monitoring office supplies. Expertly routing calls to the appropriate associates and assisting in scheduling tours and other appointments. Oversight of the weekly Sunday breakfast shopping, preparation, setup, and cleanup. Preparation of leasing materials for prospects, including brochures, floor plans, etc. Ensuring the tidiness and readiness of model and/or vacant units for prospect tours. Developing comprehensive knowledge of the community (a "Community Expert") to assist residents in locating dining and entertainment options outside the community. Attending to residents' needs as a demonstration of superior customer service, including assistance with package-carrying, arranging birthday treats, and coordinating small gifts or balloons for resident milestones/events (engagements, weddings, births, loss, etc.). Opening and closing the leasing office, ensuring preparedness for the day ahead. Establishing familiarity with residents and cultivating a deep understanding of their preferences to proactively anticipate and deliver memorable experiences tailored to their individual needs. Overseeing all duties associated with the concierge position, including the effective management and scheduling of the concierge team to ensure seamless coverage of the leasing office. Guiding residents through the lease renewal process, providing comprehensive assistance to ensure their comfort and understanding of the renewal procedures. Coordinating and executing resident move-ins and move-outs, setting clear expectations for residents regarding their responsibilities and obligations during their residency and upon their departure. Serving as a liaison between residents and the maintenance team on-site to facilitate the efficient coordination of service request repairs, ensuring timely resolution and resident satisfaction. Managing monthly resident events, overseeing expenditures on office and breakfast items, and maintaining general office supply inventory. Collaborating closely with the onsite manager to enhance resident retention strategies and initiatives. Addressing online reviews and managing JTurner reviews to uphold a positive online presence and respond effectively to resident feedback. Conducting follow-up communications with residents upon completion of repairs to confirm satisfaction and completion. Ensuring residents remain compliant with renters' insurance requirements through proactive communication and updates. HS Diploma Required. Flexibility Willingness to work flexible hours, including evenings and weekends. Ability to adapt to changing situations and priorities. Computer Skills Proficiency in using basic computer software such as Microsoft Outlook, Word, and Excel. Familiarity with Outlook Calendar. Communication Skills Excellent verbal and written communication skills. Ability to communicate effectively with guests, staff, and vendors. Customer Service or Hospitality Experience Previous experience in a customer-facing service role is often preferred. Professionalism Professional appearance and demeanor. Required to wear an all-black uniform daily. No facial piercings as well as unnatural colored hair or visible tattoos. Respect for confidentiality and discretion. Attention to Detail Keen attention to detail to ensure accuracy in fulfilling guest/resident requests. Problem-Solving Skills Ability to think on your feet and find creative solutions to meet guests'/residents' needs. Team Player Ability to work well as a part of a team. Collaboration with other departments and staff members. Physical Stamina Concierge are required to handle resident packages and deliveries. The ability to carry and sort packages before handing off to residents. In return, we offer competitive compensation, along with comprehensive benefits, including medical and dental and vision benefits, life insurance, a 401(k) with company match and a corporate team environment with opportunity of advancement. Also includes on-site company fitness gym, discounts on housing and home appliances . For immediate consideration, please apply online at All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.