The Role The Suite Supervisor position is responsible for supporting all food and beverage operations. Company Overview: Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions. Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations. Responsibilities The Suite Supervisor position is responsible for supporting all food and beverage operations. Assist in staffing, scheduling, training, and counseling of staff. Directly managing staff while having direct interaction with customers. Maintain and control high volume food and beverage inventory. Train, educate, and enforce responsible service of alcoholic beverages and evaluate compliance within corporate procedures. Develop and enforce standards for service, sanitation, and product and food quality. Ensure all POS/Reconciliation procedures are documented and enforced. Ability to interact with co-workers in order to assure compliance with company service standards, inventory, and cash control procedures. Conduct physical audit of inventory and product. Research and perform reconciliations. Qualifications High School Diploma required, Associate's degree preferred Excellent organizational, written and verbal communications and interpersonal skills Knowledge and experience working with a POS system Customer service and communication Fast paced problem solving Must be personable, proactive and self-motivated Organized and ability to jump from task to task and prioritize as needed Ability to work under pressure and meet deadlines Able to adapt to change quickly Punctual and dependable Must be able to read and maintain information Must be able to perform simple mathematical calculations Must be able to speak, read, write and understand English Able to move fast and act on assigned duties Must maintain personal hygiene and a well-groomed appearance Ability to occasionally lift, carry and put away parcels weighing up to 30 pounds Ability to sit and use computer workstation, including keyboard and visual display terminal, for extended periods of time Finger, hand, and wrist dexterity Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training. Report all safety incidents (injuries and illnesses) into the company's risk management system (Origami Risk) on the same day that the safety incident has been reported to you. $19-$21 per hour Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
May 18, 2024
Full time
The Role The Suite Supervisor position is responsible for supporting all food and beverage operations. Company Overview: Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions. Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations. Responsibilities The Suite Supervisor position is responsible for supporting all food and beverage operations. Assist in staffing, scheduling, training, and counseling of staff. Directly managing staff while having direct interaction with customers. Maintain and control high volume food and beverage inventory. Train, educate, and enforce responsible service of alcoholic beverages and evaluate compliance within corporate procedures. Develop and enforce standards for service, sanitation, and product and food quality. Ensure all POS/Reconciliation procedures are documented and enforced. Ability to interact with co-workers in order to assure compliance with company service standards, inventory, and cash control procedures. Conduct physical audit of inventory and product. Research and perform reconciliations. Qualifications High School Diploma required, Associate's degree preferred Excellent organizational, written and verbal communications and interpersonal skills Knowledge and experience working with a POS system Customer service and communication Fast paced problem solving Must be personable, proactive and self-motivated Organized and ability to jump from task to task and prioritize as needed Ability to work under pressure and meet deadlines Able to adapt to change quickly Punctual and dependable Must be able to read and maintain information Must be able to perform simple mathematical calculations Must be able to speak, read, write and understand English Able to move fast and act on assigned duties Must maintain personal hygiene and a well-groomed appearance Ability to occasionally lift, carry and put away parcels weighing up to 30 pounds Ability to sit and use computer workstation, including keyboard and visual display terminal, for extended periods of time Finger, hand, and wrist dexterity Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training. Report all safety incidents (injuries and illnesses) into the company's risk management system (Origami Risk) on the same day that the safety incident has been reported to you. $19-$21 per hour Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. The Role The Suite Supervisor position is responsible for supporting all food and beverage operations. Company Overview: Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions. Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations. Responsibilities The Suite Supervisor position is responsible for supporting all food and beverage operations. • Assist in staffing, scheduling, training, and counseling of staff. • Directly managing staff while having direct interaction with customers. • Maintain and control high volume food and beverage inventory. • Train, educate, and enforce responsible service of alcoholic beverages and evaluate compliance within corporate procedures. • Develop and enforce standards for service, sanitation, and product and food quality. • Ensure all POS/Reconciliation procedures are documented and enforced. • Ability to interact with co-workers in order to assure compliance with company service standards, inventory, and cash control procedures. • Conduct physical audit of inventory and product. Research and perform reconciliations. Qualifications • High School Diploma required, Associate's degree preferred • Excellent organizational, written and verbal communications and interpersonal skills • Knowledge and experience working with a POS system • Customer service and communication • Fast paced problem solving • Must be personable, proactive and self-motivated • Organized and ability to jump from task to task and prioritize as needed • Ability to work under pressure and meet deadlines • Able to adapt to change quickly • Punctual and dependable • Must be able to read and maintain information • Must be able to perform simple mathematical calculations • Must be able to speak, read, write and understand English • Able to move fast and act on assigned duties • Must maintain personal hygiene and a well-groomed appearance • Ability to occasionally lift, carry and put away parcels weighing up to 30 pounds • Ability to sit and use computer workstation, including keyboard and visual display terminal, for extended periods of time • Finger, hand, and wrist dexterity Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training. Report all safety incidents (injuries and illnesses) into the company's risk management system (Origami Risk) on the same day that the safety incident has been reported to you. $19-$21 per hour Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. Education Preferred High School or better in Accounting Associates or better in Other
May 18, 2024
Full time
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. The Role The Suite Supervisor position is responsible for supporting all food and beverage operations. Company Overview: Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions. Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations. Responsibilities The Suite Supervisor position is responsible for supporting all food and beverage operations. • Assist in staffing, scheduling, training, and counseling of staff. • Directly managing staff while having direct interaction with customers. • Maintain and control high volume food and beverage inventory. • Train, educate, and enforce responsible service of alcoholic beverages and evaluate compliance within corporate procedures. • Develop and enforce standards for service, sanitation, and product and food quality. • Ensure all POS/Reconciliation procedures are documented and enforced. • Ability to interact with co-workers in order to assure compliance with company service standards, inventory, and cash control procedures. • Conduct physical audit of inventory and product. Research and perform reconciliations. Qualifications • High School Diploma required, Associate's degree preferred • Excellent organizational, written and verbal communications and interpersonal skills • Knowledge and experience working with a POS system • Customer service and communication • Fast paced problem solving • Must be personable, proactive and self-motivated • Organized and ability to jump from task to task and prioritize as needed • Ability to work under pressure and meet deadlines • Able to adapt to change quickly • Punctual and dependable • Must be able to read and maintain information • Must be able to perform simple mathematical calculations • Must be able to speak, read, write and understand English • Able to move fast and act on assigned duties • Must maintain personal hygiene and a well-groomed appearance • Ability to occasionally lift, carry and put away parcels weighing up to 30 pounds • Ability to sit and use computer workstation, including keyboard and visual display terminal, for extended periods of time • Finger, hand, and wrist dexterity Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training. Report all safety incidents (injuries and illnesses) into the company's risk management system (Origami Risk) on the same day that the safety incident has been reported to you. $19-$21 per hour Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. Education Preferred High School or better in Accounting Associates or better in Other
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping room procedures, and security procedures. Cooperates with Managers and Supervisors to complete any requests, as soon as possible. Uses correct cleaning chemicals, according to OSHA regulations and hotel requirements. Uses correct personal protection equipment in accordance with hotel policies and procedures. Sorts, pretreats, washes, dries, irons, and folds linens. Inspects linens for tears and/or stains and rejects or reclaims them. Mends and sews linens. Fills banquet and restaurant linen requisitions. Delivers guest service supplies to guest rooms. Processes contract-cleaned linens. Restocks housekeeping closets and carts. Provides towel service to recreation areas. Responsibilities Process all bed linens, terry, and table linens by operating all laundry/dry cleaning machinery in accordance with hotel's standards. Clean, press and finish staff and guest garments, as well as designated guest room fabrics and articles. Qualifications Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Bilingual English/Spanish a plus. Knowledge of laundry/dry cleaning equipment and chemical handling Knowledge of finishing techniques for all types of fabrics. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 27, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping room procedures, and security procedures. Cooperates with Managers and Supervisors to complete any requests, as soon as possible. Uses correct cleaning chemicals, according to OSHA regulations and hotel requirements. Uses correct personal protection equipment in accordance with hotel policies and procedures. Sorts, pretreats, washes, dries, irons, and folds linens. Inspects linens for tears and/or stains and rejects or reclaims them. Mends and sews linens. Fills banquet and restaurant linen requisitions. Delivers guest service supplies to guest rooms. Processes contract-cleaned linens. Restocks housekeeping closets and carts. Provides towel service to recreation areas. Responsibilities Process all bed linens, terry, and table linens by operating all laundry/dry cleaning machinery in accordance with hotel's standards. Clean, press and finish staff and guest garments, as well as designated guest room fabrics and articles. Qualifications Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Bilingual English/Spanish a plus. Knowledge of laundry/dry cleaning equipment and chemical handling Knowledge of finishing techniques for all types of fabrics. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Observes and patrols pool enforcing safety regulations. Greet all guests with hospitality and a SMILE upon arrival, manage towels, offer assistance with seating. Exceed guest expectations, even the unexpressed. Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure guest satisfaction. Identify and report defects throughout the pool area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations. Responsible for maintaining cleanliness of pool deck and facilities including straightening and collecting soiled towels and trash throughout the shift. Facilitate and maintain consistent pool safety programs, training and documentation to ensure the overall safety of guests in the pool area. Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements. Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Other duties as assigned Responsibilities Ensure the pool area is kept clean, stocked and ready for the day's demands (towels, chairs, garbage and surrounding area). Ensure the pool deck is clean and free of any debris and that all furniture is in the correct place, when setting up in the morning. Ensure the guests have exceptional service. Qualifications Some experience in hospitality. Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding. Previous guest relations and/or training. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 27, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Observes and patrols pool enforcing safety regulations. Greet all guests with hospitality and a SMILE upon arrival, manage towels, offer assistance with seating. Exceed guest expectations, even the unexpressed. Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure guest satisfaction. Identify and report defects throughout the pool area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations. Responsible for maintaining cleanliness of pool deck and facilities including straightening and collecting soiled towels and trash throughout the shift. Facilitate and maintain consistent pool safety programs, training and documentation to ensure the overall safety of guests in the pool area. Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements. Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Other duties as assigned Responsibilities Ensure the pool area is kept clean, stocked and ready for the day's demands (towels, chairs, garbage and surrounding area). Ensure the pool deck is clean and free of any debris and that all furniture is in the correct place, when setting up in the morning. Ensure the guests have exceptional service. Qualifications Some experience in hospitality. Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding. Previous guest relations and/or training. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details Located in the center of downtown Cleveland, this hotel is only a 5-minute walk to Rocket Mortgage Arena. The hotel features a gym, business center and suites with full kitchens. Every suite at the Residence Inn Cleveland is furnished with a work desk and seating area. Each kitchen includes a refrigerator, stove and dishwasher. Cable TV and in-room movies are also featured. The Downtown Cleveland Residence Inn provides guests with a buffet breakfast in the morning. Concierge services and free Wi-Fi are also offered. Cleveland State University and the Cleveland Convention Center are a 10-minute walk from the Residence Inn Cleveland Hotel. The Rock and Roll Hall of Fame and Museum is only a 5-minute drive from the hotel. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
May 27, 2024
Full time
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details Located in the center of downtown Cleveland, this hotel is only a 5-minute walk to Rocket Mortgage Arena. The hotel features a gym, business center and suites with full kitchens. Every suite at the Residence Inn Cleveland is furnished with a work desk and seating area. Each kitchen includes a refrigerator, stove and dishwasher. Cable TV and in-room movies are also featured. The Downtown Cleveland Residence Inn provides guests with a buffet breakfast in the morning. Concierge services and free Wi-Fi are also offered. Cleveland State University and the Cleveland Convention Center are a 10-minute walk from the Residence Inn Cleveland Hotel. The Rock and Roll Hall of Fame and Museum is only a 5-minute drive from the hotel. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Hotel: Omaha Embassy Suites Complimentary Supervisor Full time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence Primary Purpose: The primary purpose of the Food & Beverage Supervisor is to provide guests with an excellent food and beverage experience while ensuring that all Associates meet brand standards and exceed guest expectations. Work Performed: The Food & Beverage Supervisor will be tasked with the following duties, responsibilities, and assignments: Supervise and direct the prompt, efficient and friendly serving of all food and beverage associates; Conduct appropriate training, coaching and accountability of food and beverage associates when service, performance, or cleanliness standards are not met; Ensure all opening and closing side work is completed on a daily basis; Work quickly and independently to resolve operational and/or guest issues when necessary, ensuring proper follow through with appropriate manager(s); Act as a liaison between kitchen and front of house associates; Assist other Associates in their job duties as necessary, including bartending, bussing, cooking and serving; Assist with ordering supplies and equipment while controlling costs; Responsible for scheduling Associates to ensure adequate coverage for business needs and that Associates are provided the opportunity to take all required meal and rest breaks; Adhere to Health Department guidelines for food handling and sanitation so that guests and employees will not be in risk of cross-contamination, including keeping compartment sink, side boards, and refrigerators clean and sanitized; Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and Any and all other work as required to complete the primary purpose of the position. Qualifications: At least six months of experience in server or related capacity Prior supervisor/leadership experience Prior customer service experience Prior related hotel experience High school diploma or equivalent Food Safety Training certified or become certified within first 60 days of employment. Alcohol Awareness certified or become certified within first 60 days of employment Able to lift a minimum of 50lbs occasionally and 20lbs regularly Able to bend and squat repeatedly Able to walk and stand for duration of scheduled shift Flexible to work day shifts, early mornings, evenings, nights, weekends and holidays When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: Daily Pay Significant Travel Discounts on Marriott and/or Hilton properties 401k Plans Medical Insurance Other property specific benefits Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates. _ Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación. Notice of candidate Privacy Rights:
May 26, 2024
Full time
Hotel: Omaha Embassy Suites Complimentary Supervisor Full time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence Primary Purpose: The primary purpose of the Food & Beverage Supervisor is to provide guests with an excellent food and beverage experience while ensuring that all Associates meet brand standards and exceed guest expectations. Work Performed: The Food & Beverage Supervisor will be tasked with the following duties, responsibilities, and assignments: Supervise and direct the prompt, efficient and friendly serving of all food and beverage associates; Conduct appropriate training, coaching and accountability of food and beverage associates when service, performance, or cleanliness standards are not met; Ensure all opening and closing side work is completed on a daily basis; Work quickly and independently to resolve operational and/or guest issues when necessary, ensuring proper follow through with appropriate manager(s); Act as a liaison between kitchen and front of house associates; Assist other Associates in their job duties as necessary, including bartending, bussing, cooking and serving; Assist with ordering supplies and equipment while controlling costs; Responsible for scheduling Associates to ensure adequate coverage for business needs and that Associates are provided the opportunity to take all required meal and rest breaks; Adhere to Health Department guidelines for food handling and sanitation so that guests and employees will not be in risk of cross-contamination, including keeping compartment sink, side boards, and refrigerators clean and sanitized; Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and Any and all other work as required to complete the primary purpose of the position. Qualifications: At least six months of experience in server or related capacity Prior supervisor/leadership experience Prior customer service experience Prior related hotel experience High school diploma or equivalent Food Safety Training certified or become certified within first 60 days of employment. Alcohol Awareness certified or become certified within first 60 days of employment Able to lift a minimum of 50lbs occasionally and 20lbs regularly Able to bend and squat repeatedly Able to walk and stand for duration of scheduled shift Flexible to work day shifts, early mornings, evenings, nights, weekends and holidays When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: Daily Pay Significant Travel Discounts on Marriott and/or Hilton properties 401k Plans Medical Insurance Other property specific benefits Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates. _ Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación. Notice of candidate Privacy Rights:
St. Charles Embassy Suites
Saint Charles, Missouri
Hotel: St. Charles Embassy Suites Restaurant Supervisor - PM Shift Full time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence Primary Purpose: The primary purpose of the Restaurant Supervisor is to provide guests with an excellent restaurant experience. Work Performed: The Restaurant Supervisor will be tasked with the following duties, responsibilities, and assignments: Supervise, direct, schedule, and train food and beverage Associates; Exceed guest expectations throughout their restaurant and hotel experience; Work quickly and independently to resolve operational and/or guest concerns, ensuring follow through with appropriate manager(s); Ensure all opening and closing side work is completed accurately on a daily basis; Assist Restaurant Associates as well as other restaurant associates with their job duties as necessary; Observe Health Department guidelines for food handling and sanitation so that guests and employees will not be in risk of cross-contamination, keeping compartment sinks, side boards, and refrigerators clean and sanitized; Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and Any and all other work as required to complete the primary purpose of the position. Qualifications: Required Prior Experience: Two (2) years of prior server experience At least one year lead and/or supervisory experience Preferred Education: High school diploma or equivalent Required Licenses/ Certification: Food Safety Training certified or become certified within first 60 days of employment. Alcohol Awareness certified or become certified within first 60 days of employment Physical: Able to lift 50lbs occasionally Able to bend and squat repeatedly; Able to walk and stand for duration of scheduled shift Other: Meet state minimum age requirement to serve alcoholic beverages Ability to read and comprehend instructions, both written and oral Flexible to work day shifts, early mornings, evenings, nights, weekends and holidays When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: Daily Pay Significant Travel Discounts on Marriott and/or Hilton properties 401k Plans Medical Insurance Other property specific benefits Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates. _ Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación. Notice of candidate Privacy Rights:
May 26, 2024
Full time
Hotel: St. Charles Embassy Suites Restaurant Supervisor - PM Shift Full time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence Primary Purpose: The primary purpose of the Restaurant Supervisor is to provide guests with an excellent restaurant experience. Work Performed: The Restaurant Supervisor will be tasked with the following duties, responsibilities, and assignments: Supervise, direct, schedule, and train food and beverage Associates; Exceed guest expectations throughout their restaurant and hotel experience; Work quickly and independently to resolve operational and/or guest concerns, ensuring follow through with appropriate manager(s); Ensure all opening and closing side work is completed accurately on a daily basis; Assist Restaurant Associates as well as other restaurant associates with their job duties as necessary; Observe Health Department guidelines for food handling and sanitation so that guests and employees will not be in risk of cross-contamination, keeping compartment sinks, side boards, and refrigerators clean and sanitized; Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and Any and all other work as required to complete the primary purpose of the position. Qualifications: Required Prior Experience: Two (2) years of prior server experience At least one year lead and/or supervisory experience Preferred Education: High school diploma or equivalent Required Licenses/ Certification: Food Safety Training certified or become certified within first 60 days of employment. Alcohol Awareness certified or become certified within first 60 days of employment Physical: Able to lift 50lbs occasionally Able to bend and squat repeatedly; Able to walk and stand for duration of scheduled shift Other: Meet state minimum age requirement to serve alcoholic beverages Ability to read and comprehend instructions, both written and oral Flexible to work day shifts, early mornings, evenings, nights, weekends and holidays When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: Daily Pay Significant Travel Discounts on Marriott and/or Hilton properties 401k Plans Medical Insurance Other property specific benefits Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates. _ Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación. Notice of candidate Privacy Rights:
Overview Opportunity: Night Auditor Supervisor Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Potential Career Path Front Office Supervisor/Accounts Payable or Receivable Clerk - Front Office Manager Essential Job Functions Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. Keep records of room availability and guests' accounts, manually or using computers. Prepare and distribute daily reports. Supervise and train any night auditor working same shift. Audit and reconcile cashiers. Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Input and update financial information into BRAINS network. Check guests/in out and perform Guest Service Agents tasks. Respond to guest inquiries and resolve complaints. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits and wear protective safety equipment. Ensure overall guest satisfaction. Perform other duties as requested by management. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. Position Requirements High School diploma or equivalent preferred. Previous night audit/accounting experience or equivalent training required. Computer knowledge/Excel and arithmetic skills required. FSD is a plus, required within 90 days of employment. 1 to 3 years of related experience. Work Environment and Context Work schedule varies and may include working on holidays, and weekends. Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us Live life uninterrupted at TownePlace Suites Orlando Theme Parks/Lake Buena Vista. Located near the West Entrance of Disney Springs, our Marriott in Orlando is near your favorite attractions, like Walt Disney World Resort, the ESPN Wide World of Sports, SeaWorld Orlando and Universal Orlando Resort. We put endless adventure at your fingertips! Our hotel near Disney Springs is also a short drive from Orlando International Airport. We are a top choice for extended stays in the Lake Buena Vista area! HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.
May 26, 2024
Full time
Overview Opportunity: Night Auditor Supervisor Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Potential Career Path Front Office Supervisor/Accounts Payable or Receivable Clerk - Front Office Manager Essential Job Functions Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. Keep records of room availability and guests' accounts, manually or using computers. Prepare and distribute daily reports. Supervise and train any night auditor working same shift. Audit and reconcile cashiers. Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Input and update financial information into BRAINS network. Check guests/in out and perform Guest Service Agents tasks. Respond to guest inquiries and resolve complaints. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits and wear protective safety equipment. Ensure overall guest satisfaction. Perform other duties as requested by management. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. Position Requirements High School diploma or equivalent preferred. Previous night audit/accounting experience or equivalent training required. Computer knowledge/Excel and arithmetic skills required. FSD is a plus, required within 90 days of employment. 1 to 3 years of related experience. Work Environment and Context Work schedule varies and may include working on holidays, and weekends. Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us Live life uninterrupted at TownePlace Suites Orlando Theme Parks/Lake Buena Vista. Located near the West Entrance of Disney Springs, our Marriott in Orlando is near your favorite attractions, like Walt Disney World Resort, the ESPN Wide World of Sports, SeaWorld Orlando and Universal Orlando Resort. We put endless adventure at your fingertips! Our hotel near Disney Springs is also a short drive from Orlando International Airport. We are a top choice for extended stays in the Lake Buena Vista area! HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.
El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today's luxury-seeking guest. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional. As a Food and Beverage Supervisor at El Encanto, A Belmond Hotel, you will uphold the highest standards of service, ensuring that every guest has an exceptional and memorable dining experience. In this role, you'll deliver culinary excellence by showcasing local flavors and ingredients. If you're looking to develop your skills and be part of the future of luxury, this is your moment. Requirements This leadership position is responsible for assisting in the smooth functioning of service for The Dining Room, The Terrace, The Lounge, The Bar, The Wine Room and Pool. Works cohesively with food and beverage managers and chefs to ensure a seamless guest experience. Works effectively in a quality assurance environment that embraces input to formulate the positioning, systems development and standards of the restaurant. Exhibits a passion for excellence. Leads by example and acts as a role model for others. Directly supervises employees in the The Dining Room, The Terrace, The Lounge, The Bar, and The Wine Room. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work. Exhibit a "hands on" approach to training, developing and working alongside team members providing direction, support and communication to LQA service standards and ensure compliance through constant observations. Provide direction, support and communication to food and beverage team members to ensure complete guest satisfaction and attention to detail Observe daily conditions of all physical facilities and equipment in the restaurant; make recommendations for corrections and improvements as needed. Control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment. Food product, presentation, service and guest relations standards. Comply with all hotel policies as noted in Employee Handbook. Follow labor and daily work assignment Prepares service station Thorough menu knowledge Monitor pace and table service detail Touch each table during dining Participate daily line ups Knowledge of Menu description of all items being served Adhere to strict uniform and grooming standards Thorough conversational knowledge of Hotel history and statistics Handle guest concerns and recognize and address potentially intoxicated, disruptive or undesirable guests. Use utilities and resources in a responsible manner to control wastage. Communicate relevant information to the department, your line manager and across departments, as appropriate. Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately. Attend learning and development courses and complete eLearning modules, as required. Demonstrate and be a role model of Belmond's core values of Care, Confidence, Curiosity and Community. Benefits At El Encanto we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: Medical, Dental and Vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending. The Company offers paid time off, sick pay, a 401(k) program with company matching, and an employee assistance program. Team members also enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items. The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises. This is your moment. Apply today! We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. The Belmond & LVMH Family El Encanto is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience. Salary is $47,840 to $52,000
May 24, 2024
Full time
El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today's luxury-seeking guest. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional. As a Food and Beverage Supervisor at El Encanto, A Belmond Hotel, you will uphold the highest standards of service, ensuring that every guest has an exceptional and memorable dining experience. In this role, you'll deliver culinary excellence by showcasing local flavors and ingredients. If you're looking to develop your skills and be part of the future of luxury, this is your moment. Requirements This leadership position is responsible for assisting in the smooth functioning of service for The Dining Room, The Terrace, The Lounge, The Bar, The Wine Room and Pool. Works cohesively with food and beverage managers and chefs to ensure a seamless guest experience. Works effectively in a quality assurance environment that embraces input to formulate the positioning, systems development and standards of the restaurant. Exhibits a passion for excellence. Leads by example and acts as a role model for others. Directly supervises employees in the The Dining Room, The Terrace, The Lounge, The Bar, and The Wine Room. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work. Exhibit a "hands on" approach to training, developing and working alongside team members providing direction, support and communication to LQA service standards and ensure compliance through constant observations. Provide direction, support and communication to food and beverage team members to ensure complete guest satisfaction and attention to detail Observe daily conditions of all physical facilities and equipment in the restaurant; make recommendations for corrections and improvements as needed. Control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment. Food product, presentation, service and guest relations standards. Comply with all hotel policies as noted in Employee Handbook. Follow labor and daily work assignment Prepares service station Thorough menu knowledge Monitor pace and table service detail Touch each table during dining Participate daily line ups Knowledge of Menu description of all items being served Adhere to strict uniform and grooming standards Thorough conversational knowledge of Hotel history and statistics Handle guest concerns and recognize and address potentially intoxicated, disruptive or undesirable guests. Use utilities and resources in a responsible manner to control wastage. Communicate relevant information to the department, your line manager and across departments, as appropriate. Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately. Attend learning and development courses and complete eLearning modules, as required. Demonstrate and be a role model of Belmond's core values of Care, Confidence, Curiosity and Community. Benefits At El Encanto we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: Medical, Dental and Vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending. The Company offers paid time off, sick pay, a 401(k) program with company matching, and an employee assistance program. Team members also enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items. The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises. This is your moment. Apply today! We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. The Belmond & LVMH Family El Encanto is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience. Salary is $47,840 to $52,000
Join us in creating a legacy within a brand you can stay inspired with a team that will become family! The newest Conrad Hotel in Hilton's luxury portfolio is open in Orlando. As one of the most celebrated openings of 2024, be part of the legacy as a Overnight Security Supervisor! Why join the Conrad brand? The modern luxury concept empowers you to deliver: Personalized service with authenticity and passion Impactful experiences Creativity in our products and services Inspired by nature and fashioned for adventure, Conrad Orlando sits on the 1,100-acre Evermore Orlando Resort bordering Walt Disney World with a 20-acre tropical beach and 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating. The stunning resort will feature 433 rooms (to include 51 impeccably designed suites and 10 spacious family suites), 65,000 square feet of meeting space (40,000 indoor and 25,000 outdoor), a tranquil spa, two 18-hole golf courses, and 6 food and beverage outlets. This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar, marketplace and in-room dining. Classification: Full Time Shift: Overnight - must be available to weekdays, weekends, and holidays. Want to learn more? News Release on Conrad Orlando What will I be doing? As an Overnight Security Supervisor, you would be responsible for assisting with the daily supervision and training of Security Officers/Guards to ensure the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions Coordinate and lead response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property Promote safe work practices Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, assisting with evaluations, training, scheduling and assigning work and delivering recognition and reward Initiate preliminary investigations into incidents and write reports and ensure accuracy of necessary documentation Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner Perform duties of a Security Officer, as needed What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to have an award-winning workplace culture ranking World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs
May 14, 2024
Full time
Join us in creating a legacy within a brand you can stay inspired with a team that will become family! The newest Conrad Hotel in Hilton's luxury portfolio is open in Orlando. As one of the most celebrated openings of 2024, be part of the legacy as a Overnight Security Supervisor! Why join the Conrad brand? The modern luxury concept empowers you to deliver: Personalized service with authenticity and passion Impactful experiences Creativity in our products and services Inspired by nature and fashioned for adventure, Conrad Orlando sits on the 1,100-acre Evermore Orlando Resort bordering Walt Disney World with a 20-acre tropical beach and 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating. The stunning resort will feature 433 rooms (to include 51 impeccably designed suites and 10 spacious family suites), 65,000 square feet of meeting space (40,000 indoor and 25,000 outdoor), a tranquil spa, two 18-hole golf courses, and 6 food and beverage outlets. This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar, marketplace and in-room dining. Classification: Full Time Shift: Overnight - must be available to weekdays, weekends, and holidays. Want to learn more? News Release on Conrad Orlando What will I be doing? As an Overnight Security Supervisor, you would be responsible for assisting with the daily supervision and training of Security Officers/Guards to ensure the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions Coordinate and lead response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property Promote safe work practices Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, assisting with evaluations, training, scheduling and assigning work and delivering recognition and reward Initiate preliminary investigations into incidents and write reports and ensure accuracy of necessary documentation Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner Perform duties of a Security Officer, as needed What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to have an award-winning workplace culture ranking World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs
Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit . The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America. The position of the Night Audit Supervisor requires an ability to provide superior guest service in a fast-paced, upscale environment. Key Responsibilities To provide exceptional guest service and utilize service brand behavior when completing the requirements of this position. Ensuring accurate and timely recording and reporting of all property receipts Following cash handling procedures as outlined by the accounting department Collecting payment at check out and provides change for guests as needed Performing all end of day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master bills Preparing all computer systems for the following day Ensuring accurate and timely backup of files / tapes are maintained on a daily basis Preparing, balances, posts, and distributes all necessary reports on a daily basis Interacting with all in a professional manner, assisting other departments with necessary information Supervises Night Audit Operation and Employees Assists Management in scheduling, training and evaluating Night Audit employees Provides on-going feedback and guidance to Night Audit employees Monitors Night Audit processes and suggests improvements to management Serves as model of exemplary customer service for other Night Audit employees Ensures through reporting and observation that billing and cash are handled according to hotel procedures and good accounting Completes detailed shift reports Pro-actively prepares for hotel events to provide great customer service Stocks and replenishes front office tools and materials Develops and implements strategies and practices which support employee engagement Communicates performance expectations and provides employees with on-going feedback Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations: Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service. Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems. Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis. Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction. Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our Guests. Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to all guests Requirements/Skills Minimum two years in hotel night audit/front desk position required Previous management experience required Able to collaborate effectively with other hotel employees and managers to ensure teamwork High school diploma or GED required; bachelor's degree preferred Strong organizational skills, critical thinking skills, problem solver Strong computer systems skills including, reservations and reporting systems Strong Microsoft Office suite and reporting system skills Must work well in stressful, high-pressure situations Must be able to accurately follow verbal and written instructions and communicate effectively Works well independently or as part of a team Strong attention to detail Strong mathematical and organizational skills required Commitment to exceptional guest service Willing to work a flexible schedule including weekends and holidays Adheres to the policies and procedures of the hotel Physical Demands Ability to stand for long periods of time Ability to life up to 50 pounds Ability to push/pull up to 100 pounds Ability to reach and bend Good manual dexterity for the use of common office equipment Other Information The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times. This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law. In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.
May 11, 2024
Full time
Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit . The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America. The position of the Night Audit Supervisor requires an ability to provide superior guest service in a fast-paced, upscale environment. Key Responsibilities To provide exceptional guest service and utilize service brand behavior when completing the requirements of this position. Ensuring accurate and timely recording and reporting of all property receipts Following cash handling procedures as outlined by the accounting department Collecting payment at check out and provides change for guests as needed Performing all end of day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master bills Preparing all computer systems for the following day Ensuring accurate and timely backup of files / tapes are maintained on a daily basis Preparing, balances, posts, and distributes all necessary reports on a daily basis Interacting with all in a professional manner, assisting other departments with necessary information Supervises Night Audit Operation and Employees Assists Management in scheduling, training and evaluating Night Audit employees Provides on-going feedback and guidance to Night Audit employees Monitors Night Audit processes and suggests improvements to management Serves as model of exemplary customer service for other Night Audit employees Ensures through reporting and observation that billing and cash are handled according to hotel procedures and good accounting Completes detailed shift reports Pro-actively prepares for hotel events to provide great customer service Stocks and replenishes front office tools and materials Develops and implements strategies and practices which support employee engagement Communicates performance expectations and provides employees with on-going feedback Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations: Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service. Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems. Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis. Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction. Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our Guests. Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to all guests Requirements/Skills Minimum two years in hotel night audit/front desk position required Previous management experience required Able to collaborate effectively with other hotel employees and managers to ensure teamwork High school diploma or GED required; bachelor's degree preferred Strong organizational skills, critical thinking skills, problem solver Strong computer systems skills including, reservations and reporting systems Strong Microsoft Office suite and reporting system skills Must work well in stressful, high-pressure situations Must be able to accurately follow verbal and written instructions and communicate effectively Works well independently or as part of a team Strong attention to detail Strong mathematical and organizational skills required Commitment to exceptional guest service Willing to work a flexible schedule including weekends and holidays Adheres to the policies and procedures of the hotel Physical Demands Ability to stand for long periods of time Ability to life up to 50 pounds Ability to push/pull up to 100 pounds Ability to reach and bend Good manual dexterity for the use of common office equipment Other Information The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times. This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law. In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.
Senior Living Communities
Pawleys Island, South Carolina
Find your new career with a team that makes a difference in senior's lives. Come see why The Lakes at Litchfield is certified as a Great Place to Work! Now accepting applications for a FT Housekeeper. Ideal candidate has cleaning experience in a retirement community, hotel or country club setting. We look forward to meeting you soon! Interviews offered daily! POSITION SUMMARY: Housekeeper cleans and sanitizes common areas, homes, apartments, suites, and healthcare units on the campus. Housekeeper will follow a regular work schedule to accomplish duties under the supervision of the Housekeeping Supervisor. PRINCIPAL DUTIES AND RESPONSIBILITIES: 1. Represents the campus in a positive manner while creating an environment that fosters respect and courtesy for residents and employees alike. Works within the campus programs to encourage and promote safety and the well-being of all residents and employees. 2. Upholds the campus's Mission Statement. 3. Maintains HIPAA standards and regards all medical or healthcare information pertaining to residents and employees as confidential. 4. Removes trash located in the collection areas of the campus. 5. Cleans inhabited and vacant units to "like new" condition (including but not limited to the cleaning of cabinets, surfaces, floors, glass and windows, walls, fixtures, window sills, etc.) 6. Cleans building areas to "like new" condition (including but not limited to the cleaning of cabinets, surfaces, floors, glass and windows, walls, fixtures, window sills, etc.) 7. Uses cleaning chemicals and supplies properly.
May 27, 2024
Full time
Find your new career with a team that makes a difference in senior's lives. Come see why The Lakes at Litchfield is certified as a Great Place to Work! Now accepting applications for a FT Housekeeper. Ideal candidate has cleaning experience in a retirement community, hotel or country club setting. We look forward to meeting you soon! Interviews offered daily! POSITION SUMMARY: Housekeeper cleans and sanitizes common areas, homes, apartments, suites, and healthcare units on the campus. Housekeeper will follow a regular work schedule to accomplish duties under the supervision of the Housekeeping Supervisor. PRINCIPAL DUTIES AND RESPONSIBILITIES: 1. Represents the campus in a positive manner while creating an environment that fosters respect and courtesy for residents and employees alike. Works within the campus programs to encourage and promote safety and the well-being of all residents and employees. 2. Upholds the campus's Mission Statement. 3. Maintains HIPAA standards and regards all medical or healthcare information pertaining to residents and employees as confidential. 4. Removes trash located in the collection areas of the campus. 5. Cleans inhabited and vacant units to "like new" condition (including but not limited to the cleaning of cabinets, surfaces, floors, glass and windows, walls, fixtures, window sills, etc.) 6. Cleans building areas to "like new" condition (including but not limited to the cleaning of cabinets, surfaces, floors, glass and windows, walls, fixtures, window sills, etc.) 7. Uses cleaning chemicals and supplies properly.
Senior Living Communities
Saint Simons Island, Georgia
Find your new career with a team that makes a difference in senior's lives. Come see why Marsh's Edge is certified as a Great Place to Work! Now accepting applications for a FT Housekeeper. Ideal candidate has cleaning experience in a retirement community, hotel or country club setting. We look forward to meeting you soon! Interviews offered daily! POSITION SUMMARY: Housekeeper cleans and sanitizes common areas, homes, apartments, suites, and healthcare units on the campus. Housekeeper will follow a regular work schedule to accomplish duties under the supervision of the Housekeeping Supervisor. PRINCIPAL DUTIES AND RESPONSIBILITIES: 1. Represents the campus in a positive manner while creating an environment that fosters respect and courtesy for residents and employees alike. Works within the campus programs to encourage and promote safety and the well-being of all residents and employees. 2. Upholds the campus's Mission Statement. 3. Maintains HIPAA standards and regards all medical or healthcare information pertaining to residents and employees as confidential. 4. Removes trash located in the collection areas of the campus. 5. Cleans inhabited and vacant units to "like new" condition (including but not limited to the cleaning of cabinets, surfaces, floors, glass and windows, walls, fixtures, window sills, etc.) 6. Cleans building areas to "like new" condition (including but not limited to the cleaning of cabinets, surfaces, floors, glass and windows, walls, fixtures, window sills, etc.) 7. Uses cleaning chemicals and supplies properly.
May 27, 2024
Full time
Find your new career with a team that makes a difference in senior's lives. Come see why Marsh's Edge is certified as a Great Place to Work! Now accepting applications for a FT Housekeeper. Ideal candidate has cleaning experience in a retirement community, hotel or country club setting. We look forward to meeting you soon! Interviews offered daily! POSITION SUMMARY: Housekeeper cleans and sanitizes common areas, homes, apartments, suites, and healthcare units on the campus. Housekeeper will follow a regular work schedule to accomplish duties under the supervision of the Housekeeping Supervisor. PRINCIPAL DUTIES AND RESPONSIBILITIES: 1. Represents the campus in a positive manner while creating an environment that fosters respect and courtesy for residents and employees alike. Works within the campus programs to encourage and promote safety and the well-being of all residents and employees. 2. Upholds the campus's Mission Statement. 3. Maintains HIPAA standards and regards all medical or healthcare information pertaining to residents and employees as confidential. 4. Removes trash located in the collection areas of the campus. 5. Cleans inhabited and vacant units to "like new" condition (including but not limited to the cleaning of cabinets, surfaces, floors, glass and windows, walls, fixtures, window sills, etc.) 6. Cleans building areas to "like new" condition (including but not limited to the cleaning of cabinets, surfaces, floors, glass and windows, walls, fixtures, window sills, etc.) 7. Uses cleaning chemicals and supplies properly.
Senior Living Communities
Charleston, South Carolina
Description Find your new career with a team that makes a difference in senior's lives. Come see why Wellmore of Daniel Island is certified as a Great Place to Work! Now accepting applications for a FT Housekeeper. Ideal candidate has cleaning experience in a retirement community, hotel or country club setting. We look forward to meeting you soon! Interviews offered daily! POSITION SUMMARY: Housekeeper cleans and sanitizes common areas, homes, apartments, suites, and healthcare units on the campus. Housekeeper will follow a regular work schedule to accomplish duties under the supervision of the Housekeeping Supervisor. PRINCIPAL DUTIES AND RESPONSIBILITIES: 1. Represents the campus in a positive manner while creating an environment that fosters respect and courtesy for residents and employees alike. Works within the campus programs to encourage and promote safety and the well-being of all residents and employees. 2. Upholds the campus's Mission Statement. 3. Maintains HIPAA standards and regards all medical or healthcare information pertaining to residents and employees as confidential. 4. Removes trash located in the collection areas of the campus. 5. Cleans inhabited and vacant units to "like new" condition (including but not limited to the cleaning of cabinets, surfaces, floors, glass and windows, walls, fixtures, window sills, etc.) 6. Cleans building areas to "like new" condition (including but not limited to the cleaning of cabinets, surfaces, floors, glass and windows, walls, fixtures, window sills, etc.) 7. Uses cleaning chemicals and supplies properly. OTHER DUTIES AND RESPONSIBILITIES: 1. Travels occasionally for training sessions, continuing education opportunities, emergency situations, and other company functions. 2. Responsible for knowledge of fire and safety procedures including those involving blood-borne pathogens. 3. Remains in proper uniform at all times and maintains a high standard of appearance. 4. Completes all work/cleaning orders in a timely manner. 5. Exercises waste control. 6. Interacts well with marketing tours and prospective residents. 7. Maintains excellent resident and employee relations. Handles complaints and recommendations constructively. 8. Attends employee in-services as required. 9. Accepts other duties as required by the Housekeeping Supervisor.
May 27, 2024
Full time
Description Find your new career with a team that makes a difference in senior's lives. Come see why Wellmore of Daniel Island is certified as a Great Place to Work! Now accepting applications for a FT Housekeeper. Ideal candidate has cleaning experience in a retirement community, hotel or country club setting. We look forward to meeting you soon! Interviews offered daily! POSITION SUMMARY: Housekeeper cleans and sanitizes common areas, homes, apartments, suites, and healthcare units on the campus. Housekeeper will follow a regular work schedule to accomplish duties under the supervision of the Housekeeping Supervisor. PRINCIPAL DUTIES AND RESPONSIBILITIES: 1. Represents the campus in a positive manner while creating an environment that fosters respect and courtesy for residents and employees alike. Works within the campus programs to encourage and promote safety and the well-being of all residents and employees. 2. Upholds the campus's Mission Statement. 3. Maintains HIPAA standards and regards all medical or healthcare information pertaining to residents and employees as confidential. 4. Removes trash located in the collection areas of the campus. 5. Cleans inhabited and vacant units to "like new" condition (including but not limited to the cleaning of cabinets, surfaces, floors, glass and windows, walls, fixtures, window sills, etc.) 6. Cleans building areas to "like new" condition (including but not limited to the cleaning of cabinets, surfaces, floors, glass and windows, walls, fixtures, window sills, etc.) 7. Uses cleaning chemicals and supplies properly. OTHER DUTIES AND RESPONSIBILITIES: 1. Travels occasionally for training sessions, continuing education opportunities, emergency situations, and other company functions. 2. Responsible for knowledge of fire and safety procedures including those involving blood-borne pathogens. 3. Remains in proper uniform at all times and maintains a high standard of appearance. 4. Completes all work/cleaning orders in a timely manner. 5. Exercises waste control. 6. Interacts well with marketing tours and prospective residents. 7. Maintains excellent resident and employee relations. Handles complaints and recommendations constructively. 8. Attends employee in-services as required. 9. Accepts other duties as required by the Housekeeping Supervisor.
Senior Living Communities
Winston Salem, North Carolina
Description Find your new career with a team that makes a difference in senior's lives. Come see why Homestead Hills is certified as a Great Place to Work! Now accepting applications for a FT Housekeeper. Ideal candidate has cleaning experience in a retirement community, healthcare, hotel, or country club setting. We look forward to meeting you soon! Interviews offered daily! POSITION SUMMARY: Housekeeper cleans and sanitizes common areas, homes, apartments, suites, and healthcare units on the campus. Housekeeper will follow a regular work schedule to accomplish duties under the supervision of the Housekeeping Supervisor.
May 27, 2024
Full time
Description Find your new career with a team that makes a difference in senior's lives. Come see why Homestead Hills is certified as a Great Place to Work! Now accepting applications for a FT Housekeeper. Ideal candidate has cleaning experience in a retirement community, healthcare, hotel, or country club setting. We look forward to meeting you soon! Interviews offered daily! POSITION SUMMARY: Housekeeper cleans and sanitizes common areas, homes, apartments, suites, and healthcare units on the campus. Housekeeper will follow a regular work schedule to accomplish duties under the supervision of the Housekeeping Supervisor.
Senior Living Communities
Fernandina Beach, Florida
Description Ospery Village is now accepting applications for full time Housekeepers. Find your new career with a team that makes a difference in senior's lives. Come see why Osprey Village is certified as a Great Place to Work! Ideal candidate has cleaning experience in a retirement community, hotel or country club setting. Ask us how to take control and elevate your career. Free virtual doctor visits for you and your family. Pick your co-workers - refer your friends and earn cash! Scholarships! Get paid daily and more! Call - Interviews offered daily. POSITION SUMMARY: Housekeeper cleans and sanitizes common areas, homes, apartments, suites, and healthcare units on the campus. Housekeeper will follow a regular work schedule to accomplish duties under the supervision of the Housekeeping Supervisor. PRINCIPAL DUTIES AND RESPONSIBILITIES: 1. Represents the campus in a positive manner while creating an environment that fosters respect and courtesy for residents and employees alike. Works within the campus programs to encourage and promote safety and the well-being of all residents and employees. 2. Upholds the campus's Mission Statement. 3. Maintains HIPAA standards and regards all medical or healthcare information pertaining to residents and employees as confidential. 4. Removes trash located in the collection areas of the campus. 5. Cleans inhabited and vacant units to "like new" condition (including but not limited to the cleaning of cabinets, surfaces, floors, glass and windows, walls, fixtures, window sills, etc.) 6. Cleans building areas to "like new" condition (including but not limited to the cleaning of cabinets, surfaces, floors, glass and windows, walls, fixtures, window sills, etc.) 7. Uses cleaning chemicals and supplies properly.
May 27, 2024
Full time
Description Ospery Village is now accepting applications for full time Housekeepers. Find your new career with a team that makes a difference in senior's lives. Come see why Osprey Village is certified as a Great Place to Work! Ideal candidate has cleaning experience in a retirement community, hotel or country club setting. Ask us how to take control and elevate your career. Free virtual doctor visits for you and your family. Pick your co-workers - refer your friends and earn cash! Scholarships! Get paid daily and more! Call - Interviews offered daily. POSITION SUMMARY: Housekeeper cleans and sanitizes common areas, homes, apartments, suites, and healthcare units on the campus. Housekeeper will follow a regular work schedule to accomplish duties under the supervision of the Housekeeping Supervisor. PRINCIPAL DUTIES AND RESPONSIBILITIES: 1. Represents the campus in a positive manner while creating an environment that fosters respect and courtesy for residents and employees alike. Works within the campus programs to encourage and promote safety and the well-being of all residents and employees. 2. Upholds the campus's Mission Statement. 3. Maintains HIPAA standards and regards all medical or healthcare information pertaining to residents and employees as confidential. 4. Removes trash located in the collection areas of the campus. 5. Cleans inhabited and vacant units to "like new" condition (including but not limited to the cleaning of cabinets, surfaces, floors, glass and windows, walls, fixtures, window sills, etc.) 6. Cleans building areas to "like new" condition (including but not limited to the cleaning of cabinets, surfaces, floors, glass and windows, walls, fixtures, window sills, etc.) 7. Uses cleaning chemicals and supplies properly.
Marriott International, Inc
Whistler, British Columbia (BC)
Additional Information Housekeeping Job Number Job Category Housekeeping & Laundry Location Delta Hotels Whistler Village Suites, 4308 Main Street, Whistler, BC, Canada VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: No High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None The pay range for this position is $22.75 to $25.11 per hour. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Notification to Applicants: Delta Hotels Whistler Village Suites takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
May 27, 2024
Full time
Additional Information Housekeeping Job Number Job Category Housekeeping & Laundry Location Delta Hotels Whistler Village Suites, 4308 Main Street, Whistler, BC, Canada VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: No High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None The pay range for this position is $22.75 to $25.11 per hour. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Notification to Applicants: Delta Hotels Whistler Village Suites takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Located in Greater Palm Springs, Hyatt Regency Indian Wells Resort & Spa is currently completing a property-wide renovation and upbranding from Regency to Grand. Set to debut in spring of 2024, Grand Hyatt will feature 530 newly transformed luxury guestrooms, suites and casita-style villas. Set within the perfect backdrop within scenic Indian Wells, this property will be a destination favorite as it is positioned to take hospitality to a new level in the destination. The Chief Engineer is responsible for the oversight of the engineering operation of the hotel under the direction of the Director of Engineering. Responsibilities include: o Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner. o Maintain regular attendance in compliance with Hyatt standards as required by scheduling which will vary according to the needs of the resort. o Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). o Comply at all times with Hyatt Hospitality standards and regulations to encourage safe and efficient hotel operations. o Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid o Train and supervise the hourly Engineering staff and coordinate all scheduling. o Review Engineering staff's worked hours for payroll compilation and submit to accounting on a timely basis. o Focus the Engineering Department on their role in contributing to the guest service scores. o Motivate coach counsel and discipline all Engineering personnel according to Hyatt Hospitality standards. o Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to Hyatt's Hospitality standards. o Respond to employee emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available (with Housekeeping Manager). o Adhere to budgeted or re-forecasted expense allotments using proper procedures for all purchases and keep all necessary items (light bulbs name tags etc.) stocked. o Coordinate all inspections of the fire safety systems including extinguishers smoke alarms etc. to maintain proper safety standards. o Manage energy expenses and continually work towards energy conservation. o Ensure that the Preventative Maintenance program is implemented and administered according to Hyatt's Working Order standards. o Evaluate and spot check the work of all staff and contractors or outside laborers. o Handle guestroom maintenance requests in a timely manner. o Maintain files of and be familiar with all operational manuals and warranty agreements for equipment. o Immediately follow up on any alarms to determine the exact location and cause; determine emergency status and report to Guest Services and/or the Director Of Engineering with findings. o Ensure that employees are at all times attentive friendly courteous and helpful to guests all other employees and managers. o Act as emergency contact person. o Attend monthly all-employee meetings and any other functions required by management. o Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. o Ensure that pool and spa are in compliance with area health codes. o Use proper two-way radio etiquette at all times when communicating with other employees; Ensure the proper use of radio etiquette within department. o Chair Safety Committee as well as help coordinate fire drills and the training of all employees on safety procedures. o Establish and maintain key control system. o Be familiar with the organization of Hyatt's Hospitality Hotels and know the function of each department. o Conduct daily property tour of the hotel and exterior perimeter for debris and trash removal; Check the lighting and irrigation periodically o Perform any other duties as requested by the Director of Engineering or the General Manager. The salary range for this position is $80,000 - $90,000. This is the pay range for this position that Hyatt Regency Indian Wells reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education. Benefits: Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer including: Medical, Dental, and Vision after 30 days of Full-Time employment Paid holidays, vacation and sick leave Life Insurance, 401K with Matching, Flexible Spending Account (FSA), Employee Assistance Program, Tuition Reimbursement, Complimentary Employee Meal, Complimentary Parking, Referral Bonuses Free room nights, Discounted room nights and Friends and Family discounts (subject to waiting periods) Unlimited growth potential with Hyatt. Ability to relocate for advancement opportunities in the future Teaching hotel where you can learn from some of the best in the business Tuition Reimbursement - $1,000 per year Qualifications for Chief Engineer are the following: High School diploma or equivalent required. At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 2 years of related experience. Supervisory experience required. Current Certification as required by Federal State or Local governing agents pertaining to trade requirements i.e. HVAC pool operation electrical. Current certification and licensing to operate and repair boilers, chillers, cooling towers, plumbing, and electrical as required by state city and local legislation. Must have a valid driver's license for the applicable state. Must be able to convey all information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by coworkers and guests.
May 27, 2024
Full time
Located in Greater Palm Springs, Hyatt Regency Indian Wells Resort & Spa is currently completing a property-wide renovation and upbranding from Regency to Grand. Set to debut in spring of 2024, Grand Hyatt will feature 530 newly transformed luxury guestrooms, suites and casita-style villas. Set within the perfect backdrop within scenic Indian Wells, this property will be a destination favorite as it is positioned to take hospitality to a new level in the destination. The Chief Engineer is responsible for the oversight of the engineering operation of the hotel under the direction of the Director of Engineering. Responsibilities include: o Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner. o Maintain regular attendance in compliance with Hyatt standards as required by scheduling which will vary according to the needs of the resort. o Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). o Comply at all times with Hyatt Hospitality standards and regulations to encourage safe and efficient hotel operations. o Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid o Train and supervise the hourly Engineering staff and coordinate all scheduling. o Review Engineering staff's worked hours for payroll compilation and submit to accounting on a timely basis. o Focus the Engineering Department on their role in contributing to the guest service scores. o Motivate coach counsel and discipline all Engineering personnel according to Hyatt Hospitality standards. o Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to Hyatt's Hospitality standards. o Respond to employee emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available (with Housekeeping Manager). o Adhere to budgeted or re-forecasted expense allotments using proper procedures for all purchases and keep all necessary items (light bulbs name tags etc.) stocked. o Coordinate all inspections of the fire safety systems including extinguishers smoke alarms etc. to maintain proper safety standards. o Manage energy expenses and continually work towards energy conservation. o Ensure that the Preventative Maintenance program is implemented and administered according to Hyatt's Working Order standards. o Evaluate and spot check the work of all staff and contractors or outside laborers. o Handle guestroom maintenance requests in a timely manner. o Maintain files of and be familiar with all operational manuals and warranty agreements for equipment. o Immediately follow up on any alarms to determine the exact location and cause; determine emergency status and report to Guest Services and/or the Director Of Engineering with findings. o Ensure that employees are at all times attentive friendly courteous and helpful to guests all other employees and managers. o Act as emergency contact person. o Attend monthly all-employee meetings and any other functions required by management. o Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. o Ensure that pool and spa are in compliance with area health codes. o Use proper two-way radio etiquette at all times when communicating with other employees; Ensure the proper use of radio etiquette within department. o Chair Safety Committee as well as help coordinate fire drills and the training of all employees on safety procedures. o Establish and maintain key control system. o Be familiar with the organization of Hyatt's Hospitality Hotels and know the function of each department. o Conduct daily property tour of the hotel and exterior perimeter for debris and trash removal; Check the lighting and irrigation periodically o Perform any other duties as requested by the Director of Engineering or the General Manager. The salary range for this position is $80,000 - $90,000. This is the pay range for this position that Hyatt Regency Indian Wells reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education. Benefits: Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer including: Medical, Dental, and Vision after 30 days of Full-Time employment Paid holidays, vacation and sick leave Life Insurance, 401K with Matching, Flexible Spending Account (FSA), Employee Assistance Program, Tuition Reimbursement, Complimentary Employee Meal, Complimentary Parking, Referral Bonuses Free room nights, Discounted room nights and Friends and Family discounts (subject to waiting periods) Unlimited growth potential with Hyatt. Ability to relocate for advancement opportunities in the future Teaching hotel where you can learn from some of the best in the business Tuition Reimbursement - $1,000 per year Qualifications for Chief Engineer are the following: High School diploma or equivalent required. At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 2 years of related experience. Supervisory experience required. Current Certification as required by Federal State or Local governing agents pertaining to trade requirements i.e. HVAC pool operation electrical. Current certification and licensing to operate and repair boilers, chillers, cooling towers, plumbing, and electrical as required by state city and local legislation. Must have a valid driver's license for the applicable state. Must be able to convey all information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by coworkers and guests.
El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today's luxury-seeking guest. With our vast offerings, the opportunities to craft a unique career here are endless. As an Assistant Food and Beverage Manger at El Encanto, A Belmond Hotel, you will uphold the highest standards of service, ensuring that every guest has an exceptional and memorable dining experience. In this role, you'll deliver culinary excellence by showcasing local flavors and ingredients, and work closely with talented chefs and culinary teams to develop and execute menus that reflect the destination and highlight the best of the local cuisine. If you're looking to develop your skills and be part of the future of luxury, this is your moment. Requirements Directly supervises employees in the The Dining Room, The Terrace, The Lounge, The Bar, and The Wine Room. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work. Exhibit a "hands on" approach to training, developing, and working alongside team members providing direction, support and communication to LQA service standards and ensure compliance through constant observations and feedback. Provide direction, support and communication to food and beverage team members to ensure complete guest satisfaction and attention to detail. Observe daily conditions of all physical facilities and equipment in the restaurant; make recommendations for corrections and improvements as needed. Control usage of all food and beverage items and appropriate usage of equipment, tools, and service equipment. Ensures the quality of food product, impeccable presentation, five-star service standards and guest relations standards. Comply with all hotel policies as noted in Employee Handbook. Ensures proper scheduling of team members-based business needs and communicates timely any changes or updates with team members. Follow up on labor standards based on business levels and work assignments daily. Ensures servers sections are done based on scheduled servers, runners, and attendants. Ensures proper set up of service stations before and during the service. Monitor seating pace and checks on table service detail constantly. Touch each table during meal periods and checks on satisfaction of guests. Is responsible for the cleanliness and tidiness of his/her uniform and personal hygiene. Acknowledge and receive guests in at the host stand. Taking pertinent information into the reservation platform. Guest name, phone number, amount in party and celebratory/allergy notes. Working engagement with guests not only table side, while working in the view of guests, ability to maintain eye contact with guests throughout resort. Also refer to 10,6,1 standard operation procedure. Ability to engage with guests over the phone and fulfill guest requests for reservations or property inquires over the phone. Maintain orderliness and cleanliness in all public areas, paying attention to details such as clean windows, empty trash containers, vacuumed carpets, swept patio floors, well-tended plants and fresh flower arrangements. Transport soiled dishes from dining room to kitchen and deposit them in proper placing. Clean all spillage during mealtime and at close. Assists team servers to deliver any tableside service including but not limited to serving plates, clearing plates, serving and removing glassware and performing water service. Ensures and holds daily line ups for each meal period; breakfast, lunch, and dinner 15 minutes before the meal period. Possess through knowledge of menu and the description of all dishes being served. Possess through knowledge of beverage and wine list and the description of all cocktails and wines being served. Responsible for efficient and smooth operation of Restaurant, Lounge, Bar and Pool Bar. Adhere to strict uniform and grooming standards, including nametags. Having thorough conversational knowledge of Hotel history and statistics Handle guest concerns and recognize and address potentially intoxicated, disruptive or undesirable guests. Use utilities and resources in a responsible manner to control wastage. Communicate relevant information to the department and necessary departments, timely, as appropriate. Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately. Attend learning and development courses and complete eLearning modules, as required. Demonstrate and be a role model of Belmond's core values of Care, Confidence, Curiosity and Community. Benefits At El Encanto we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: Medical, Dental and Vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending. The Company offers paid time off, sick pay, a 401(k) program with company matching, and an employee assistance program. Team members also enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items. The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises. We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. This is your moment. Apply today! Salary $64,840 to $75,000
May 27, 2024
Full time
El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today's luxury-seeking guest. With our vast offerings, the opportunities to craft a unique career here are endless. As an Assistant Food and Beverage Manger at El Encanto, A Belmond Hotel, you will uphold the highest standards of service, ensuring that every guest has an exceptional and memorable dining experience. In this role, you'll deliver culinary excellence by showcasing local flavors and ingredients, and work closely with talented chefs and culinary teams to develop and execute menus that reflect the destination and highlight the best of the local cuisine. If you're looking to develop your skills and be part of the future of luxury, this is your moment. Requirements Directly supervises employees in the The Dining Room, The Terrace, The Lounge, The Bar, and The Wine Room. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work. Exhibit a "hands on" approach to training, developing, and working alongside team members providing direction, support and communication to LQA service standards and ensure compliance through constant observations and feedback. Provide direction, support and communication to food and beverage team members to ensure complete guest satisfaction and attention to detail. Observe daily conditions of all physical facilities and equipment in the restaurant; make recommendations for corrections and improvements as needed. Control usage of all food and beverage items and appropriate usage of equipment, tools, and service equipment. Ensures the quality of food product, impeccable presentation, five-star service standards and guest relations standards. Comply with all hotel policies as noted in Employee Handbook. Ensures proper scheduling of team members-based business needs and communicates timely any changes or updates with team members. Follow up on labor standards based on business levels and work assignments daily. Ensures servers sections are done based on scheduled servers, runners, and attendants. Ensures proper set up of service stations before and during the service. Monitor seating pace and checks on table service detail constantly. Touch each table during meal periods and checks on satisfaction of guests. Is responsible for the cleanliness and tidiness of his/her uniform and personal hygiene. Acknowledge and receive guests in at the host stand. Taking pertinent information into the reservation platform. Guest name, phone number, amount in party and celebratory/allergy notes. Working engagement with guests not only table side, while working in the view of guests, ability to maintain eye contact with guests throughout resort. Also refer to 10,6,1 standard operation procedure. Ability to engage with guests over the phone and fulfill guest requests for reservations or property inquires over the phone. Maintain orderliness and cleanliness in all public areas, paying attention to details such as clean windows, empty trash containers, vacuumed carpets, swept patio floors, well-tended plants and fresh flower arrangements. Transport soiled dishes from dining room to kitchen and deposit them in proper placing. Clean all spillage during mealtime and at close. Assists team servers to deliver any tableside service including but not limited to serving plates, clearing plates, serving and removing glassware and performing water service. Ensures and holds daily line ups for each meal period; breakfast, lunch, and dinner 15 minutes before the meal period. Possess through knowledge of menu and the description of all dishes being served. Possess through knowledge of beverage and wine list and the description of all cocktails and wines being served. Responsible for efficient and smooth operation of Restaurant, Lounge, Bar and Pool Bar. Adhere to strict uniform and grooming standards, including nametags. Having thorough conversational knowledge of Hotel history and statistics Handle guest concerns and recognize and address potentially intoxicated, disruptive or undesirable guests. Use utilities and resources in a responsible manner to control wastage. Communicate relevant information to the department and necessary departments, timely, as appropriate. Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately. Attend learning and development courses and complete eLearning modules, as required. Demonstrate and be a role model of Belmond's core values of Care, Confidence, Curiosity and Community. Benefits At El Encanto we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: Medical, Dental and Vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending. The Company offers paid time off, sick pay, a 401(k) program with company matching, and an employee assistance program. Team members also enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items. The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises. We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. This is your moment. Apply today! Salary $64,840 to $75,000
About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call or follow us: Facebook: SeminoleHardRockHollywood, Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Under the direction of the Manager, Assistant Manager(s) and/or Supervisor(s), incumbent serves food and beverage to restaurant guests ensuring a positive dining experience. ESSENTIAL JOB FUNCTIONS : Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures. Take guest orders, serve food and drinks and collect various forms of payment in a courteous and efficient manner and according to restaurant standards of service. Adhere to state liquor laws in accordance to TIPS training guidelines. Perform regular running and closing duties, including side work, set up, maintaining station cleanliness and end of shift tasks. Keep server station clean at all times. Adhere to beverage control procedures. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication. Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. Promote positive guest/employee relations. Perform other assignments as assigned. High School Diploma or equivalent is preferred with a minimum of one (1) year serving experience in a high volume casual dining environment. Must be eighteen (18) years of age. WORK ENVIRONMENT : May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. CLOSING: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
May 26, 2024
Full time
About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call or follow us: Facebook: SeminoleHardRockHollywood, Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Under the direction of the Manager, Assistant Manager(s) and/or Supervisor(s), incumbent serves food and beverage to restaurant guests ensuring a positive dining experience. ESSENTIAL JOB FUNCTIONS : Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures. Take guest orders, serve food and drinks and collect various forms of payment in a courteous and efficient manner and according to restaurant standards of service. Adhere to state liquor laws in accordance to TIPS training guidelines. Perform regular running and closing duties, including side work, set up, maintaining station cleanliness and end of shift tasks. Keep server station clean at all times. Adhere to beverage control procedures. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication. Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. Promote positive guest/employee relations. Perform other assignments as assigned. High School Diploma or equivalent is preferred with a minimum of one (1) year serving experience in a high volume casual dining environment. Must be eighteen (18) years of age. WORK ENVIRONMENT : May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. CLOSING: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).