Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, food handling procedures, and security procedures. Assist with inventories as scheduled. Follow maintenance program and cleaning schedule. Other duties as assigned. Responsibilities Welcome, greet and interact with guests in the breakfast and lobby area. Responsible for the setup, service, maintenance, and breakdown of the breakfast bar line; prepare specified food items at the breakfast bar, replenishing food and assist in serving food from the breakfast bar line to the guests, courteously and efficiently in accordance with departmental quality standards and specifications. Qualifications Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Food safety certification preferred. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, food handling procedures, and security procedures. Assist with inventories as scheduled. Follow maintenance program and cleaning schedule. Other duties as assigned. Responsibilities Welcome, greet and interact with guests in the breakfast and lobby area. Responsible for the setup, service, maintenance, and breakdown of the breakfast bar line; prepare specified food items at the breakfast bar, replenishing food and assist in serving food from the breakfast bar line to the guests, courteously and efficiently in accordance with departmental quality standards and specifications. Qualifications Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Food safety certification preferred. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, food handling procedures, and security procedures. Assist with inventories as scheduled. Follow maintenance program and cleaning schedule. Other duties as assigned. Responsibilities Welcome, greet and interact with guests in the breakfast and lobby area. Responsible for the setup, service, maintenance, and breakdown of the breakfast bar line; prepare specified food items at the breakfast bar, replenishing food and assist in serving food from the breakfast bar line to the guests, courteously and efficiently in accordance with departmental quality standards and specifications. Qualifications Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Food safety certification preferred. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, food handling procedures, and security procedures. Assist with inventories as scheduled. Follow maintenance program and cleaning schedule. Other duties as assigned. Responsibilities Welcome, greet and interact with guests in the breakfast and lobby area. Responsible for the setup, service, maintenance, and breakdown of the breakfast bar line; prepare specified food items at the breakfast bar, replenishing food and assist in serving food from the breakfast bar line to the guests, courteously and efficiently in accordance with departmental quality standards and specifications. Qualifications Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Food safety certification preferred. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, food handling procedures, and security procedures. Assist with inventories as scheduled. Follow maintenance program and cleaning schedule. Other duties as assigned. Responsibilities Welcome, greet and interact with guests in the breakfast and lobby area. Responsible for the setup, service, maintenance, and breakdown of the breakfast bar line; prepare specified food items at the breakfast bar, replenishing food and assist in serving food from the breakfast bar line to the guests, courteously and efficiently in accordance with departmental quality standards and specifications. Qualifications Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Food safety certification preferred. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, food handling procedures, and security procedures. Assist with inventories as scheduled. Follow maintenance program and cleaning schedule. Other duties as assigned. Responsibilities Welcome, greet and interact with guests in the breakfast and lobby area. Responsible for the setup, service, maintenance, and breakdown of the breakfast bar line; prepare specified food items at the breakfast bar, replenishing food and assist in serving food from the breakfast bar line to the guests, courteously and efficiently in accordance with departmental quality standards and specifications. Qualifications Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Food safety certification preferred. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, food handling procedures, and security procedures. Assist with inventories as scheduled. Follow maintenance program and cleaning schedule. Other duties as assigned. Responsibilities Welcome, greet and interact with guests in the breakfast and lobby area. Responsible for the setup, service, maintenance, and breakdown of the breakfast bar line; prepare specified food items at the breakfast bar, replenishing food and assist in serving food from the breakfast bar line to the guests, courteously and efficiently in accordance with departmental quality standards and specifications. Qualifications Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Food safety certification preferred. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 03, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, food handling procedures, and security procedures. Assist with inventories as scheduled. Follow maintenance program and cleaning schedule. Other duties as assigned. Responsibilities Welcome, greet and interact with guests in the breakfast and lobby area. Responsible for the setup, service, maintenance, and breakdown of the breakfast bar line; prepare specified food items at the breakfast bar, replenishing food and assist in serving food from the breakfast bar line to the guests, courteously and efficiently in accordance with departmental quality standards and specifications. Qualifications Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Food safety certification preferred. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, food handling procedures, and security procedures. Assist with inventories as scheduled. Follow maintenance program and cleaning schedule. Other duties as assigned. Responsibilities Welcome, greet and interact with guests in the breakfast and lobby area. Responsible for the setup, service, maintenance, and breakdown of the breakfast bar line; prepare specified food items at the breakfast bar, replenishing food and assist in serving food from the breakfast bar line to the guests, courteously and efficiently in accordance with departmental quality standards and specifications. Qualifications Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Food safety certification preferred. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 03, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, food handling procedures, and security procedures. Assist with inventories as scheduled. Follow maintenance program and cleaning schedule. Other duties as assigned. Responsibilities Welcome, greet and interact with guests in the breakfast and lobby area. Responsible for the setup, service, maintenance, and breakdown of the breakfast bar line; prepare specified food items at the breakfast bar, replenishing food and assist in serving food from the breakfast bar line to the guests, courteously and efficiently in accordance with departmental quality standards and specifications. Qualifications Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Food safety certification preferred. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Description: Unlock Your Potential at The Essex Resort & Spa! Embark on a journey where passion meets profession at The Essex Resort & Spa, where we redefine hospitality excellence. Nestled in the heart of Vermont's picturesque countryside, our luxurious haven offers more than just a job; it's an invitation to join a dynamic team dedicated to crafting unforgettable experiences. Whether you're a seasoned expert or an aspiring talent, our diverse range of career opportunities promises growth, fulfillment, and the chance to make a meaningful impact. From culinary maestros to hospitality enthusiasts, from administrative aces to creative minds, there's a place for every skill set and aspiration within our family. Join us in creating moments of magic for our guests, where every smile, every detail, and every interaction embodies the essence of true hospitality. At The Essex Resort & Spa, the path to success is paved with endless possibilities. Dare to dream, dare to achieve, and let your career flourish in an environment where excellence is not just a goal, but a way of life. Junction at The Essex Resort & Spa is an integral part of Vermont's culinary scene, offering a unique dining experience that celebrates the region's flavors and traditions. Our kitchen is committed to delivering innovative dishes crafted with locally sourced ingredients, creating memorable dining moments for our guests. BASIC FUNCTION: The Chef de Cuisine is an experienced Chef who possesses skills in all of a la carte dining. The Chef de Cuisine should display a cooking style that reflects traditional and innovative cuisine in order to promote the appeal and prestige of a la carte dining. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE: Five years experience in a kitchen management position. High school diploma or equivalent experience/training. Meet governmental health requirements. Ability to operate kitchen power equipment. Ability to utilize cutting instruments. Ability to transport, handle and/or lift 40 lbs. (NOTE: kitchen equipment and food and non-food items). Ability to effectively communicate in the English language. Ability to delegate authority to accomplish the necessary requirements. ESSENTIAL FUNCTIONS: Ensure standards of preparation, quality, consistency and presentation of food in Junction. Supervise, develop and train the Junction Line Cooks. Maintain inventory and ordering specialty items. Produce new/special menus for Junction using seasonal food products. Working closely with the Restaurant Managers to maintain open communication between the Kitchen and the Restaurant. Ensuring cost/product control on all menu items in Junction. Maintain a high level of sanitation and safety in all areas of the Kitchen. Adhere to the policies of the Resort as set forth in the Employee Handbook. Maintain the highest level of employee/guest relations. Work with our Sales/Marketing Department to promote Junction. Create daily requisitions for foods and supplies. MARIGINAL FUNCTIONS: Ability to work any assigned shift/work schedule. Any other task, written or verbal, assigned by Director of Culinary. Benefits: Employees classified as full time year round are entitled to participate in the following benefits after they have met the eligibility requirements: Medical Insurance (with Employer contribution) Dental Insurance (with Employer contribution) Vision Insurance Life & Disability Insurance (Employer paid) Voluntary Life & Disability Insurance - for employee, spouse/domestic partner and child(ren) (supplemental - paid by employee) Medical Care Flexible Spending Account Dependent Care Account (for Daycare, elderly care or other dependent care) Short and Long Term Disability Insurances Accident Insurance Critical Illness Insurance for employee and spouse/domestic partner Paid Time Off Bereavement Time All employees at least 18 years of age or older, regardless of status, are eligible to participate in our 401(k) plan with Employer match after 3 months of employment. Property Benefits: Employees of The Essex Resort & Spa can take advantage of the many benefits our property provides: On Property Discounts: Restaurant Spa (on treatments and products) Cook Academy Other Discounts: Memberships to The Edge Sports & Fitness Stays at the hotel for employee, friends and/or family Movie tickets to Essex Cinemas Essex Experience (varies by business) Stays at other New England Inns & Resorts as part of the NEIRA program Ski passes to Smuggler's Notch & Sugarbush/IKON Other Benefits: Complimentary use of the on-site fitness center Complimentary use of the on-site Tennis courts Free Stay at the Resort (once per year for Employee & a guest) with Breakfast included (must be at least 18 years of age) Requirements: PIaf7014c9abdf-0904
May 01, 2024
Full time
Description: Unlock Your Potential at The Essex Resort & Spa! Embark on a journey where passion meets profession at The Essex Resort & Spa, where we redefine hospitality excellence. Nestled in the heart of Vermont's picturesque countryside, our luxurious haven offers more than just a job; it's an invitation to join a dynamic team dedicated to crafting unforgettable experiences. Whether you're a seasoned expert or an aspiring talent, our diverse range of career opportunities promises growth, fulfillment, and the chance to make a meaningful impact. From culinary maestros to hospitality enthusiasts, from administrative aces to creative minds, there's a place for every skill set and aspiration within our family. Join us in creating moments of magic for our guests, where every smile, every detail, and every interaction embodies the essence of true hospitality. At The Essex Resort & Spa, the path to success is paved with endless possibilities. Dare to dream, dare to achieve, and let your career flourish in an environment where excellence is not just a goal, but a way of life. Junction at The Essex Resort & Spa is an integral part of Vermont's culinary scene, offering a unique dining experience that celebrates the region's flavors and traditions. Our kitchen is committed to delivering innovative dishes crafted with locally sourced ingredients, creating memorable dining moments for our guests. BASIC FUNCTION: The Chef de Cuisine is an experienced Chef who possesses skills in all of a la carte dining. The Chef de Cuisine should display a cooking style that reflects traditional and innovative cuisine in order to promote the appeal and prestige of a la carte dining. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE: Five years experience in a kitchen management position. High school diploma or equivalent experience/training. Meet governmental health requirements. Ability to operate kitchen power equipment. Ability to utilize cutting instruments. Ability to transport, handle and/or lift 40 lbs. (NOTE: kitchen equipment and food and non-food items). Ability to effectively communicate in the English language. Ability to delegate authority to accomplish the necessary requirements. ESSENTIAL FUNCTIONS: Ensure standards of preparation, quality, consistency and presentation of food in Junction. Supervise, develop and train the Junction Line Cooks. Maintain inventory and ordering specialty items. Produce new/special menus for Junction using seasonal food products. Working closely with the Restaurant Managers to maintain open communication between the Kitchen and the Restaurant. Ensuring cost/product control on all menu items in Junction. Maintain a high level of sanitation and safety in all areas of the Kitchen. Adhere to the policies of the Resort as set forth in the Employee Handbook. Maintain the highest level of employee/guest relations. Work with our Sales/Marketing Department to promote Junction. Create daily requisitions for foods and supplies. MARIGINAL FUNCTIONS: Ability to work any assigned shift/work schedule. Any other task, written or verbal, assigned by Director of Culinary. Benefits: Employees classified as full time year round are entitled to participate in the following benefits after they have met the eligibility requirements: Medical Insurance (with Employer contribution) Dental Insurance (with Employer contribution) Vision Insurance Life & Disability Insurance (Employer paid) Voluntary Life & Disability Insurance - for employee, spouse/domestic partner and child(ren) (supplemental - paid by employee) Medical Care Flexible Spending Account Dependent Care Account (for Daycare, elderly care or other dependent care) Short and Long Term Disability Insurances Accident Insurance Critical Illness Insurance for employee and spouse/domestic partner Paid Time Off Bereavement Time All employees at least 18 years of age or older, regardless of status, are eligible to participate in our 401(k) plan with Employer match after 3 months of employment. Property Benefits: Employees of The Essex Resort & Spa can take advantage of the many benefits our property provides: On Property Discounts: Restaurant Spa (on treatments and products) Cook Academy Other Discounts: Memberships to The Edge Sports & Fitness Stays at the hotel for employee, friends and/or family Movie tickets to Essex Cinemas Essex Experience (varies by business) Stays at other New England Inns & Resorts as part of the NEIRA program Ski passes to Smuggler's Notch & Sugarbush/IKON Other Benefits: Complimentary use of the on-site fitness center Complimentary use of the on-site Tennis courts Free Stay at the Resort (once per year for Employee & a guest) with Breakfast included (must be at least 18 years of age) Requirements: PIaf7014c9abdf-0904
El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today's luxury-seeking guest. With our vast offerings, the opportunities to craft a unique career here are endless. As an Assistant Food and Beverage Manger at El Encanto, A Belmond Hotel, you will uphold the highest standards of service, ensuring that every guest has an exceptional and memorable dining experience. In this role, you'll deliver culinary excellence by showcasing local flavors and ingredients, and work closely with talented chefs and culinary teams to develop and execute menus that reflect the destination and highlight the best of the local cuisine. If you're looking to develop your skills and be part of the future of luxury, this is your moment. Requirements Directly supervises employees in the The Dining Room, The Terrace, The Lounge, The Bar, and The Wine Room. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work. Exhibit a "hands on" approach to training, developing, and working alongside team members providing direction, support and communication to LQA service standards and ensure compliance through constant observations and feedback. Provide direction, support and communication to food and beverage team members to ensure complete guest satisfaction and attention to detail. Observe daily conditions of all physical facilities and equipment in the restaurant; make recommendations for corrections and improvements as needed. Control usage of all food and beverage items and appropriate usage of equipment, tools, and service equipment. Ensures the quality of food product, impeccable presentation, five-star service standards and guest relations standards. Comply with all hotel policies as noted in Employee Handbook. Ensures proper scheduling of team members-based business needs and communicates timely any changes or updates with team members. Follow up on labor standards based on business levels and work assignments daily. Ensures servers sections are done based on scheduled servers, runners, and attendants. Ensures proper set up of service stations before and during the service. Monitor seating pace and checks on table service detail constantly. Touch each table during meal periods and checks on satisfaction of guests. Is responsible for the cleanliness and tidiness of his/her uniform and personal hygiene. Acknowledge and receive guests in at the host stand. Taking pertinent information into the reservation platform. Guest name, phone number, amount in party and celebratory/allergy notes. Working engagement with guests not only table side, while working in the view of guests, ability to maintain eye contact with guests throughout resort. Also refer to 10,6,1 standard operation procedure. Ability to engage with guests over the phone and fulfill guest requests for reservations or property inquires over the phone. Maintain orderliness and cleanliness in all public areas, paying attention to details such as clean windows, empty trash containers, vacuumed carpets, swept patio floors, well-tended plants and fresh flower arrangements. Transport soiled dishes from dining room to kitchen and deposit them in proper placing. Clean all spillage during mealtime and at close. Assists team servers to deliver any tableside service including but not limited to serving plates, clearing plates, serving and removing glassware and performing water service. Ensures and holds daily line ups for each meal period; breakfast, lunch, and dinner 15 minutes before the meal period. Possess through knowledge of menu and the description of all dishes being served. Possess through knowledge of beverage and wine list and the description of all cocktails and wines being served. Responsible for efficient and smooth operation of Restaurant, Lounge, Bar and Pool Bar. Adhere to strict uniform and grooming standards, including nametags. Having thorough conversational knowledge of Hotel history and statistics Handle guest concerns and recognize and address potentially intoxicated, disruptive or undesirable guests. Use utilities and resources in a responsible manner to control wastage. Communicate relevant information to the department and necessary departments, timely, as appropriate. Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately. Attend learning and development courses and complete eLearning modules, as required. Demonstrate and be a role model of Belmond's core values of Care, Confidence, Curiosity and Community. Benefits At El Encanto we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: Medical, Dental and Vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending. The Company offers paid time off, sick pay, a 401(k) program with company matching, and an employee assistance program. Team members also enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items. The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises. We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. This is your moment. Apply today! Salary $64,840 to $75,000
May 01, 2024
Full time
El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today's luxury-seeking guest. With our vast offerings, the opportunities to craft a unique career here are endless. As an Assistant Food and Beverage Manger at El Encanto, A Belmond Hotel, you will uphold the highest standards of service, ensuring that every guest has an exceptional and memorable dining experience. In this role, you'll deliver culinary excellence by showcasing local flavors and ingredients, and work closely with talented chefs and culinary teams to develop and execute menus that reflect the destination and highlight the best of the local cuisine. If you're looking to develop your skills and be part of the future of luxury, this is your moment. Requirements Directly supervises employees in the The Dining Room, The Terrace, The Lounge, The Bar, and The Wine Room. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work. Exhibit a "hands on" approach to training, developing, and working alongside team members providing direction, support and communication to LQA service standards and ensure compliance through constant observations and feedback. Provide direction, support and communication to food and beverage team members to ensure complete guest satisfaction and attention to detail. Observe daily conditions of all physical facilities and equipment in the restaurant; make recommendations for corrections and improvements as needed. Control usage of all food and beverage items and appropriate usage of equipment, tools, and service equipment. Ensures the quality of food product, impeccable presentation, five-star service standards and guest relations standards. Comply with all hotel policies as noted in Employee Handbook. Ensures proper scheduling of team members-based business needs and communicates timely any changes or updates with team members. Follow up on labor standards based on business levels and work assignments daily. Ensures servers sections are done based on scheduled servers, runners, and attendants. Ensures proper set up of service stations before and during the service. Monitor seating pace and checks on table service detail constantly. Touch each table during meal periods and checks on satisfaction of guests. Is responsible for the cleanliness and tidiness of his/her uniform and personal hygiene. Acknowledge and receive guests in at the host stand. Taking pertinent information into the reservation platform. Guest name, phone number, amount in party and celebratory/allergy notes. Working engagement with guests not only table side, while working in the view of guests, ability to maintain eye contact with guests throughout resort. Also refer to 10,6,1 standard operation procedure. Ability to engage with guests over the phone and fulfill guest requests for reservations or property inquires over the phone. Maintain orderliness and cleanliness in all public areas, paying attention to details such as clean windows, empty trash containers, vacuumed carpets, swept patio floors, well-tended plants and fresh flower arrangements. Transport soiled dishes from dining room to kitchen and deposit them in proper placing. Clean all spillage during mealtime and at close. Assists team servers to deliver any tableside service including but not limited to serving plates, clearing plates, serving and removing glassware and performing water service. Ensures and holds daily line ups for each meal period; breakfast, lunch, and dinner 15 minutes before the meal period. Possess through knowledge of menu and the description of all dishes being served. Possess through knowledge of beverage and wine list and the description of all cocktails and wines being served. Responsible for efficient and smooth operation of Restaurant, Lounge, Bar and Pool Bar. Adhere to strict uniform and grooming standards, including nametags. Having thorough conversational knowledge of Hotel history and statistics Handle guest concerns and recognize and address potentially intoxicated, disruptive or undesirable guests. Use utilities and resources in a responsible manner to control wastage. Communicate relevant information to the department and necessary departments, timely, as appropriate. Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately. Attend learning and development courses and complete eLearning modules, as required. Demonstrate and be a role model of Belmond's core values of Care, Confidence, Curiosity and Community. Benefits At El Encanto we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: Medical, Dental and Vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending. The Company offers paid time off, sick pay, a 401(k) program with company matching, and an employee assistance program. Team members also enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items. The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises. We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. This is your moment. Apply today! Salary $64,840 to $75,000
Job Description The Champagne Bar Manager is responsible to administer the successful planning, organization, and coordination of all food and beverage activities, while providing exceptional 5-diamond service. Adherence to established policies, standards and procedures are required at all times in order to achieve high levels of customer satisfaction, quality service, compliance with corporate policies and procedures and local regulations while meeting/exceeding financial goals. The Champagne Bar Manager will lead a management and service team of colleagues to a common goal for the guest, colleague, owner and brand awareness. Compensation: $80,000.00 - $90,000.00 - Annual Salary Responsibilities Floor presence during shift, greeting and interacting with guests. Perform daily inspection of restaurant for readiness according to standards. Responsibility for all opening/closing procedures of shift, including Log Book, pre-meal shift, guest comment card process, and menu engineering. Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards. Responsibility for maintaining the highest standards of service and ambiance. Supervision of tabletop presentation for meal service. Supervise and direct service Handle guest complaints in the most diplomatic manner. Ensure food quality and 100% customer satisfaction. Complete menu knowledge (breakfast, lunch, dinner, bar and wine pairing). Maintaining inventory of equipment, linen and other supplies Profit & Loss management by following cash control/security procedures manages labor, review financial reports, and takes any appropriate actions. Monitoring and controlling Micros system in appliance to guest checks and hotel reports Monitor speed of service and exercise quality control for both food and beverage. Schedule dining room personnel with forecasted business ensuring that staffing is adequate and yet within budgetary goals. Increase knowledge of the industry trends. Maintain safety by adhering to stated safety policies and handle guest and employee accidents. Ensure Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met. Relate any outlet maintenance needs to the Engineering Department by work order program. Keep storerooms in a state of readiness, cleanliness and tidiness. Promote and maintains good employee relations between service kitchen and dining room. Lead efforts in recruiting, interviewing, and hiring team members; conducts performance appraisals, take disciplinary action, motivate and train. Wine lists development. Work is in the area of wine procurement, storage, and wine rotation. Responsible overall for the delivery of wine service. Progressive and ongoing staff education. Working along with the culinary team, by pairing and suggesting wines that will best complement each particular food menu item. Working on the floor as sommelier assisting in service and elevating our service performance while in direct contact with the restaurant patrons. Ethical duty to work with the taste preference and budget parameters of the patron. Maintenance of all wine lists and menus.
May 01, 2024
Full time
Job Description The Champagne Bar Manager is responsible to administer the successful planning, organization, and coordination of all food and beverage activities, while providing exceptional 5-diamond service. Adherence to established policies, standards and procedures are required at all times in order to achieve high levels of customer satisfaction, quality service, compliance with corporate policies and procedures and local regulations while meeting/exceeding financial goals. The Champagne Bar Manager will lead a management and service team of colleagues to a common goal for the guest, colleague, owner and brand awareness. Compensation: $80,000.00 - $90,000.00 - Annual Salary Responsibilities Floor presence during shift, greeting and interacting with guests. Perform daily inspection of restaurant for readiness according to standards. Responsibility for all opening/closing procedures of shift, including Log Book, pre-meal shift, guest comment card process, and menu engineering. Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards. Responsibility for maintaining the highest standards of service and ambiance. Supervision of tabletop presentation for meal service. Supervise and direct service Handle guest complaints in the most diplomatic manner. Ensure food quality and 100% customer satisfaction. Complete menu knowledge (breakfast, lunch, dinner, bar and wine pairing). Maintaining inventory of equipment, linen and other supplies Profit & Loss management by following cash control/security procedures manages labor, review financial reports, and takes any appropriate actions. Monitoring and controlling Micros system in appliance to guest checks and hotel reports Monitor speed of service and exercise quality control for both food and beverage. Schedule dining room personnel with forecasted business ensuring that staffing is adequate and yet within budgetary goals. Increase knowledge of the industry trends. Maintain safety by adhering to stated safety policies and handle guest and employee accidents. Ensure Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met. Relate any outlet maintenance needs to the Engineering Department by work order program. Keep storerooms in a state of readiness, cleanliness and tidiness. Promote and maintains good employee relations between service kitchen and dining room. Lead efforts in recruiting, interviewing, and hiring team members; conducts performance appraisals, take disciplinary action, motivate and train. Wine lists development. Work is in the area of wine procurement, storage, and wine rotation. Responsible overall for the delivery of wine service. Progressive and ongoing staff education. Working along with the culinary team, by pairing and suggesting wines that will best complement each particular food menu item. Working on the floor as sommelier assisting in service and elevating our service performance while in direct contact with the restaurant patrons. Ethical duty to work with the taste preference and budget parameters of the patron. Maintenance of all wine lists and menus.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, food handling procedures, and security procedures. Assist with inventories as scheduled. Follow maintenance program and cleaning schedule. Other duties as assigned. Responsibilities Welcome, greet and interact with guests in the breakfast and lobby area. Responsible for the setup, service, maintenance, and breakdown of the breakfast bar line; prepare specified food items at the breakfast bar, replenishing food and assist in serving food from the breakfast bar line to the guests, courteously and efficiently in accordance with departmental quality standards and specifications. Qualifications Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Food safety certification preferred. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, food handling procedures, and security procedures. Assist with inventories as scheduled. Follow maintenance program and cleaning schedule. Other duties as assigned. Responsibilities Welcome, greet and interact with guests in the breakfast and lobby area. Responsible for the setup, service, maintenance, and breakdown of the breakfast bar line; prepare specified food items at the breakfast bar, replenishing food and assist in serving food from the breakfast bar line to the guests, courteously and efficiently in accordance with departmental quality standards and specifications. Qualifications Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Food safety certification preferred. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, food handling procedures, and security procedures. Assist with inventories as scheduled. Follow maintenance program and cleaning schedule. Other duties as assigned. Responsibilities Welcome, greet and interact with guests in the breakfast and lobby area. Responsible for the setup, service, maintenance, and breakdown of the breakfast bar line; prepare specified food items at the breakfast bar, replenishing food and assist in serving food from the breakfast bar line to the guests, courteously and efficiently in accordance with departmental quality standards and specifications. Qualifications Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Food safety certification preferred. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, food handling procedures, and security procedures. Assist with inventories as scheduled. Follow maintenance program and cleaning schedule. Other duties as assigned. Responsibilities Welcome, greet and interact with guests in the breakfast and lobby area. Responsible for the setup, service, maintenance, and breakdown of the breakfast bar line; prepare specified food items at the breakfast bar, replenishing food and assist in serving food from the breakfast bar line to the guests, courteously and efficiently in accordance with departmental quality standards and specifications. Qualifications Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Food safety certification preferred. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, food handling procedures, and security procedures. Assist with inventories as scheduled. Follow maintenance program and cleaning schedule. Other duties as assigned. Responsibilities Welcome, greet and interact with guests in the breakfast and lobby area. Responsible for the setup, service, maintenance, and breakdown of the breakfast bar line; prepare specified food items at the breakfast bar, replenishing food and assist in serving food from the breakfast bar line to the guests, courteously and efficiently in accordance with departmental quality standards and specifications. Qualifications Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Food safety certification preferred. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, food handling procedures, and security procedures. Assist with inventories as scheduled. Follow maintenance program and cleaning schedule. Other duties as assigned. Responsibilities Welcome, greet and interact with guests in the breakfast and lobby area. Responsible for the setup, service, maintenance, and breakdown of the breakfast bar line; prepare specified food items at the breakfast bar, replenishing food and assist in serving food from the breakfast bar line to the guests, courteously and efficiently in accordance with departmental quality standards and specifications. Qualifications Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Food safety certification preferred. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, food handling procedures, and security procedures. Assist with inventories as scheduled. Follow maintenance program and cleaning schedule. Other duties as assigned. Responsibilities Welcome, greet and interact with guests in the breakfast and lobby area. Responsible for the setup, service, maintenance, and breakdown of the breakfast bar line; prepare specified food items at the breakfast bar, replenishing food and assist in serving food from the breakfast bar line to the guests, courteously and efficiently in accordance with departmental quality standards and specifications. Qualifications Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Food safety certification preferred. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, food handling procedures, and security procedures. Assist with inventories as scheduled. Follow maintenance program and cleaning schedule. Other duties as assigned. Responsibilities Welcome, greet and interact with guests in the breakfast and lobby area. Responsible for the setup, service, maintenance, and breakdown of the breakfast bar line; prepare specified food items at the breakfast bar, replenishing food and assist in serving food from the breakfast bar line to the guests, courteously and efficiently in accordance with departmental quality standards and specifications. Qualifications Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Food safety certification preferred. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Job Summary The Night Audit Supervisor is responsible for assisting the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. This role specifically supports the Front Office functions during the overnight hours. Responsibilities QUALIFICATIONS: At least 3 years of progressive experience in a hotel or a related field; or a 2-year college degree and 2 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience preferred. Must be proficient in Windows operating systems Company approved spreadsheets and word processing. Must have a valid driver's license from the applicable state. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate coach counsel and discipline all Guest Services personnel according to Aimbridge Hospitality S.O.P.'s. Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards. Prepare and conduct all Guest Services interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s. Conduct all 90 day and annual Guest Service employee performance appraisals according to S.O.P.'s. Develop employee morale and ensure training of Guest Services personnel. Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count. Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions. Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy. Participate in required M.O.D. program as scheduled. Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement. Ensure all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc. Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly. Ensure that no-show revenue is maximized through consistent and accurate billing. Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting. Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s. Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc. Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming. Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use. Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s. Ensure implementation of all Aimbridge Hospitality policies and house rules. Understand hospitality terms. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service. Ensure correct and accurate cash handling at the Front Desk. Attend monthly all-employee team meetings and any other functions required by management. Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards. Obtain all necessary information when taking room reservations. Ensure logging and delivery of all messages packages and mail in a timely and professional manner. Be aware of all rates packages and promotions currently underway. Follow and enforce all Aimbridge Hospitality hotel credit policies. Process and handle guest laundry (property specific). Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees. Maintain and monitor 'Lost and Found' procedures and policies according to Aimbridge Hospitality standards. Establish and maintain key control system. Ensure participation within departmet for monthly Aimbridge team meeting. Focus the Guest Services Department on their role in contributing to the guest service scores. Monitor all V.I.P.'s special guests and requests. Maintain required pars of all front office and stationary supplies. Review daily Front Office work and activity reports generated by Night Audit. Review Front Office log book and Guest Request log on a daily basis. Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each. Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. Conduct meetings according to Aimbridge Hospitality standards as required by management. Other duties as required. Property Details Two blocks from Chicago's Midway Airport and a rapid transit train station, this hotel offers easy access to many area points of interest, along with comfortable accommodations and modern amenities like free Wi-Fi. With the Orange Line rapid transit train only seconds from the Hilton Garden Inn Midway Airport, guests can instantly access all the attractions of downtown Chicago, including Navy Pier and the Willis Tower. The hotel also offers 24-hour free shuttle service to both the airport and the train station. Garden Grille and Bar serves American classics for breakfast and dinner. Guests can enjoy a drink in the Pavilion lounge or purchase snacks at the Pavilion Pantry. Guests at the Chicago Midway Airport Hilton Garden Inn can relax and enjoy an in-room movie on flat-screen TVs, or take advantage of in-room microwaves and refrigerators. The hotel also features a refreshing swimming pool along with a state-of-the-art fitness center. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Apr 25, 2024
Full time
Job Summary The Night Audit Supervisor is responsible for assisting the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. This role specifically supports the Front Office functions during the overnight hours. Responsibilities QUALIFICATIONS: At least 3 years of progressive experience in a hotel or a related field; or a 2-year college degree and 2 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience preferred. Must be proficient in Windows operating systems Company approved spreadsheets and word processing. Must have a valid driver's license from the applicable state. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate coach counsel and discipline all Guest Services personnel according to Aimbridge Hospitality S.O.P.'s. Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards. Prepare and conduct all Guest Services interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s. Conduct all 90 day and annual Guest Service employee performance appraisals according to S.O.P.'s. Develop employee morale and ensure training of Guest Services personnel. Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count. Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions. Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy. Participate in required M.O.D. program as scheduled. Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement. Ensure all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc. Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly. Ensure that no-show revenue is maximized through consistent and accurate billing. Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting. Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s. Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc. Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming. Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use. Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s. Ensure implementation of all Aimbridge Hospitality policies and house rules. Understand hospitality terms. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service. Ensure correct and accurate cash handling at the Front Desk. Attend monthly all-employee team meetings and any other functions required by management. Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards. Obtain all necessary information when taking room reservations. Ensure logging and delivery of all messages packages and mail in a timely and professional manner. Be aware of all rates packages and promotions currently underway. Follow and enforce all Aimbridge Hospitality hotel credit policies. Process and handle guest laundry (property specific). Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees. Maintain and monitor 'Lost and Found' procedures and policies according to Aimbridge Hospitality standards. Establish and maintain key control system. Ensure participation within departmet for monthly Aimbridge team meeting. Focus the Guest Services Department on their role in contributing to the guest service scores. Monitor all V.I.P.'s special guests and requests. Maintain required pars of all front office and stationary supplies. Review daily Front Office work and activity reports generated by Night Audit. Review Front Office log book and Guest Request log on a daily basis. Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each. Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. Conduct meetings according to Aimbridge Hospitality standards as required by management. Other duties as required. Property Details Two blocks from Chicago's Midway Airport and a rapid transit train station, this hotel offers easy access to many area points of interest, along with comfortable accommodations and modern amenities like free Wi-Fi. With the Orange Line rapid transit train only seconds from the Hilton Garden Inn Midway Airport, guests can instantly access all the attractions of downtown Chicago, including Navy Pier and the Willis Tower. The hotel also offers 24-hour free shuttle service to both the airport and the train station. Garden Grille and Bar serves American classics for breakfast and dinner. Guests can enjoy a drink in the Pavilion lounge or purchase snacks at the Pavilion Pantry. Guests at the Chicago Midway Airport Hilton Garden Inn can relax and enjoy an in-room movie on flat-screen TVs, or take advantage of in-room microwaves and refrigerators. The hotel also features a refreshing swimming pool along with a state-of-the-art fitness center. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan