HRI Hospitality
334 O'Keefe Ave, New Orleans, LA, USA
JOB SUMMARY
Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy that serves as a guide to respective staff.
JOB DUTIES
Maintain complete knowledge at all times of:
All hotel features/services, and hours of operation.
All room types, numbers, layout, decor, appointments, and location.
All room rates, special packages, and promotions.
Daily house count and expected arrivals/departures.
Room availability status for any given day.
Scheduled in‑house group activities, locations, and times.
All hotel and departmental policies and procedures.
Access all functions of the computer system according to established procedures and standards.
Review the previous day's occupancy and room revenues.
Monitor revenues derived from telephone, garage, and sundries.
Monitor expenses (telephone, cost of sales, supplies, commissions, and labor).
Resolve discrepancies with the Accounting Department.
Ensure that staff report to work as scheduled. Document any late or absent employees.
Coordinate breaks for staff.
Conduct pre‑shift meetings with staff and review all information pertinent to the day's business.
Monitor the check‑in/check‑out process, ensuring agreement to hotel standards, anticipate critical situations, and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Monitor safe deposit box procedures; audit accuracy of cards with proper signatures and ensure availability of keys.
Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
Always promote positive guest relations.
Monitor and handle guest complaints
Assist guests with reports of lost or stolen articles, following hotel policy.
Adhere to hotel requirements for guest and employee accidents or injuries and in emergency situations.
Ensure security of guest room access.
Monitor and ensure that all cashiering procedures comply with accounting policies and standards
Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
Anticipate sold‑out situations and know how many rooms are overbooked.
Locate alternative accommodations for guests and "walk" guests, following hotel policies and procedures.
Audit surrounding area hotels daily for the status of rooms, rates, discount rates, and packages. Maintain a current list of available locations for walk situations.
Review the arrival report for accuracy and completeness. Check printed registration cards against information on arrival report; rectify any deficiencies with respective personnel.
Work closely with Housekeeping management to ensure accurate status of each room, and readiness of rooms for check‑in and to report guest concerns.
Print special requests report and block according to specifications.
Balance room types daily according to departmental procedures.
Review resumes for arriving groups; organize and coordinate master accounts and check‑in/check-out., pre‑registration procedures.
Monitor V.I.P. arrivals; greet and escort them to their room.
Review all out‑of‑order rooms daily with respective departments to determine the most current status and an estimated date for return to room inventory.
Ensure all closing duties for staff are completed before staff signs out.
Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees according to hotel standards.
Prepare and submit daily/weekly payroll records.
Complete all paperwork and closing duties in accordance with departmental standards.
Review the status of assignments and any follow‑up action with the on‑coming supervisor.
MINIMUM REQUIREMENTS
High school graduate or equivalent, some college
Previous experience in guest services
Two years’ experience as a Front Office Supervisor
Ability to enforce hotel's standards, policies, and procedures with Front Desk staff.
Ability to prioritize and organize work assignments, and delegate work.
Ability to focus attention on details.
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job ‐ related requirements.
Apr 30, 2024
Full time
JOB SUMMARY
Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy that serves as a guide to respective staff.
JOB DUTIES
Maintain complete knowledge at all times of:
All hotel features/services, and hours of operation.
All room types, numbers, layout, decor, appointments, and location.
All room rates, special packages, and promotions.
Daily house count and expected arrivals/departures.
Room availability status for any given day.
Scheduled in‑house group activities, locations, and times.
All hotel and departmental policies and procedures.
Access all functions of the computer system according to established procedures and standards.
Review the previous day's occupancy and room revenues.
Monitor revenues derived from telephone, garage, and sundries.
Monitor expenses (telephone, cost of sales, supplies, commissions, and labor).
Resolve discrepancies with the Accounting Department.
Ensure that staff report to work as scheduled. Document any late or absent employees.
Coordinate breaks for staff.
Conduct pre‑shift meetings with staff and review all information pertinent to the day's business.
Monitor the check‑in/check‑out process, ensuring agreement to hotel standards, anticipate critical situations, and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Monitor safe deposit box procedures; audit accuracy of cards with proper signatures and ensure availability of keys.
Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
Always promote positive guest relations.
Monitor and handle guest complaints
Assist guests with reports of lost or stolen articles, following hotel policy.
Adhere to hotel requirements for guest and employee accidents or injuries and in emergency situations.
Ensure security of guest room access.
Monitor and ensure that all cashiering procedures comply with accounting policies and standards
Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
Anticipate sold‑out situations and know how many rooms are overbooked.
Locate alternative accommodations for guests and "walk" guests, following hotel policies and procedures.
Audit surrounding area hotels daily for the status of rooms, rates, discount rates, and packages. Maintain a current list of available locations for walk situations.
Review the arrival report for accuracy and completeness. Check printed registration cards against information on arrival report; rectify any deficiencies with respective personnel.
Work closely with Housekeeping management to ensure accurate status of each room, and readiness of rooms for check‑in and to report guest concerns.
Print special requests report and block according to specifications.
Balance room types daily according to departmental procedures.
Review resumes for arriving groups; organize and coordinate master accounts and check‑in/check-out., pre‑registration procedures.
Monitor V.I.P. arrivals; greet and escort them to their room.
Review all out‑of‑order rooms daily with respective departments to determine the most current status and an estimated date for return to room inventory.
Ensure all closing duties for staff are completed before staff signs out.
Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees according to hotel standards.
Prepare and submit daily/weekly payroll records.
Complete all paperwork and closing duties in accordance with departmental standards.
Review the status of assignments and any follow‑up action with the on‑coming supervisor.
MINIMUM REQUIREMENTS
High school graduate or equivalent, some college
Previous experience in guest services
Two years’ experience as a Front Office Supervisor
Ability to enforce hotel's standards, policies, and procedures with Front Desk staff.
Ability to prioritize and organize work assignments, and delegate work.
Ability to focus attention on details.
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job ‐ related requirements.
Job Description Under the direction of the Guest Services Manager, the Guest Services Supervisor will be responsible for supporting their manager in ensuring the smooth and efficient operation of Bell Services, Door and Valet Services. This role is pivotal in providing engaging, sincere, personalized service and is one of the ways our Guest Services colleagues and leaders are turning moments into memories for our guests at the Fairmont Olympic Hotel. The Guest Services Supervisor will ensure that all standards, procedures and guest satisfaction objectives are met and exceeded on a consistent basis. What's in it for you: $23.23/hour + tips Employee travel program offered discounted rates in Fairmont's and Accor worldwide Parking/Commuting discounts Medical, dental, vision insurance available for all full-time colleagues and their families. Additional supplemental insurance available, Free base employee only medical insurance 401K retirement plans with a 4% match for all colleagues Paid meal breaks with complimentary meals served in our Staff Dining room Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world Ability to make a difference through our Corporate Social Responsibility activities Fun, elegant atmosphere with amazing colleagues! Key Responsibilities: Maintains a high level of professionalism in all aspects of job performance. Ensures guests are recognized upon arrival, receiving a warm greeting and appropriate assistance Ensures Fairmont standards, procedures, and practices (LQA, Forbes, etc.) are followed by providing the highest quality of colleague training, monitoring performance and providing coaching on an on-going basis Assist in achieving labor productivity standards by actively increasing or decreasing staffing levels to meet business demands Policies are adhered to in order to prevent damage and loss of guest's belongings and hotel property. Responsible for regular maintenance of equipment including hotel vehicle(s), bikes and bell carts Promotes positive colleague relations through an environment that encourages open communication trust and mutual respect Provide leadership support in the absence of the Guest Services Manager Performs any and all other tasks which are assigned by management.
May 01, 2024
Full time
Job Description Under the direction of the Guest Services Manager, the Guest Services Supervisor will be responsible for supporting their manager in ensuring the smooth and efficient operation of Bell Services, Door and Valet Services. This role is pivotal in providing engaging, sincere, personalized service and is one of the ways our Guest Services colleagues and leaders are turning moments into memories for our guests at the Fairmont Olympic Hotel. The Guest Services Supervisor will ensure that all standards, procedures and guest satisfaction objectives are met and exceeded on a consistent basis. What's in it for you: $23.23/hour + tips Employee travel program offered discounted rates in Fairmont's and Accor worldwide Parking/Commuting discounts Medical, dental, vision insurance available for all full-time colleagues and their families. Additional supplemental insurance available, Free base employee only medical insurance 401K retirement plans with a 4% match for all colleagues Paid meal breaks with complimentary meals served in our Staff Dining room Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world Ability to make a difference through our Corporate Social Responsibility activities Fun, elegant atmosphere with amazing colleagues! Key Responsibilities: Maintains a high level of professionalism in all aspects of job performance. Ensures guests are recognized upon arrival, receiving a warm greeting and appropriate assistance Ensures Fairmont standards, procedures, and practices (LQA, Forbes, etc.) are followed by providing the highest quality of colleague training, monitoring performance and providing coaching on an on-going basis Assist in achieving labor productivity standards by actively increasing or decreasing staffing levels to meet business demands Policies are adhered to in order to prevent damage and loss of guest's belongings and hotel property. Responsible for regular maintenance of equipment including hotel vehicle(s), bikes and bell carts Promotes positive colleague relations through an environment that encourages open communication trust and mutual respect Provide leadership support in the absence of the Guest Services Manager Performs any and all other tasks which are assigned by management.
Job Description The Guest Services Manager is responsible for overseeing and leading the Valet, Door and Bell team at the Fairmont Olympic Hotel. This role is pivotal in providing engaging, sincere, personalized service is one of the ways our Guest Services colleagues and leaders are turning moments into memories for our guests at the Fairmont Olympic Hotel. Showcase your leadership and interpersonal strengths as Guest Services Manager, where you will foster an engaged team, maximize operations and ensure exceptional guest service. Reporting to the Director of Rooms, the Guest Services Manager is responsible for ensuring the smooth and efficient operation of Bell Services, Door and Valet Services. The Guest Services Manager will ensure that all standards, procedures and guest satisfaction objectives are met and exceeded on a consistent basis. What is in it for you: Annual salary range: $72,000 - $76,000 Employee travel program offering discounted rates in Fairmont's and Accor worldwide Parking/Commuting Discounts Paid meal breaks with complimentary meals served in our Staff Dining room Learning programs through our Academies Medical, dental, vison insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance 401K Retirement plans with a 4% match for all colleagues Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities Fun, elegant atmosphere with amazing colleagues! Key Responsibilities: Maintains a high level of professionalism in all aspects of job performance Ensures guests are recognized upon arrival, receiving a warm greeting and appropriate assistance Ensures Fairmont standards, procedures, and practices (LQA, Forbes, etc.) are followed by providing the highest quality of colleague training, monitoring performance and providing coaching on an on-going basis Policies are in place and maintained to prevent damage and loss of guest's belongings and hotel property. Responsible for regular maintenance of equipment including hotel vehicle(s), bikes and bell carts Ensures the achievement of financial objectives through accurate staffing and scheduling, consistently monitoring productivity and ensuring the accurate administration of payroll Develops an engaged, enthusiastic and guest driven team through recruitment, personal and professional development and reward Promotes positive colleague relations through an environment that encourages open communication trust and mutual respect Plans regular and effective communication with all Guest Services colleagues through individual and departmental communication meetings and Pre-Shift briefings Cooperates, coordinates and communicates with other departments of The Fairmont Olympic Hotel to ensure the highest level of Guest Service is maintained Handle guest complaints and inquiries in a timely and professional manner, striving to resolve issues to the guest's satisfaction Ensuring that all Health & Safety standards are met, procedures followed, and that employees have the correct knowledge and tools to work safely. Member of the Emergency Response Team Provide leadership support in the absence of the Front Office Manager Performs any and all other tasks which are assigned by management
May 01, 2024
Full time
Job Description The Guest Services Manager is responsible for overseeing and leading the Valet, Door and Bell team at the Fairmont Olympic Hotel. This role is pivotal in providing engaging, sincere, personalized service is one of the ways our Guest Services colleagues and leaders are turning moments into memories for our guests at the Fairmont Olympic Hotel. Showcase your leadership and interpersonal strengths as Guest Services Manager, where you will foster an engaged team, maximize operations and ensure exceptional guest service. Reporting to the Director of Rooms, the Guest Services Manager is responsible for ensuring the smooth and efficient operation of Bell Services, Door and Valet Services. The Guest Services Manager will ensure that all standards, procedures and guest satisfaction objectives are met and exceeded on a consistent basis. What is in it for you: Annual salary range: $72,000 - $76,000 Employee travel program offering discounted rates in Fairmont's and Accor worldwide Parking/Commuting Discounts Paid meal breaks with complimentary meals served in our Staff Dining room Learning programs through our Academies Medical, dental, vison insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance 401K Retirement plans with a 4% match for all colleagues Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities Fun, elegant atmosphere with amazing colleagues! Key Responsibilities: Maintains a high level of professionalism in all aspects of job performance Ensures guests are recognized upon arrival, receiving a warm greeting and appropriate assistance Ensures Fairmont standards, procedures, and practices (LQA, Forbes, etc.) are followed by providing the highest quality of colleague training, monitoring performance and providing coaching on an on-going basis Policies are in place and maintained to prevent damage and loss of guest's belongings and hotel property. Responsible for regular maintenance of equipment including hotel vehicle(s), bikes and bell carts Ensures the achievement of financial objectives through accurate staffing and scheduling, consistently monitoring productivity and ensuring the accurate administration of payroll Develops an engaged, enthusiastic and guest driven team through recruitment, personal and professional development and reward Promotes positive colleague relations through an environment that encourages open communication trust and mutual respect Plans regular and effective communication with all Guest Services colleagues through individual and departmental communication meetings and Pre-Shift briefings Cooperates, coordinates and communicates with other departments of The Fairmont Olympic Hotel to ensure the highest level of Guest Service is maintained Handle guest complaints and inquiries in a timely and professional manner, striving to resolve issues to the guest's satisfaction Ensuring that all Health & Safety standards are met, procedures followed, and that employees have the correct knowledge and tools to work safely. Member of the Emergency Response Team Provide leadership support in the absence of the Front Office Manager Performs any and all other tasks which are assigned by management
Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation: $18 - $20 hourly Responsibilities: Mitigate customer complaints as needed Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information Work with the housekeeping staff to ensure rooms are ready for new guests Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests Bookkeeping: keep accurate records of all hotel guest account information Qualifications: High school graduate, GED recipient, or equivalent 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills Has previous experience or working knowledge of Microsoft Office and reservation management systems Has experience answering telephone calls and troubleshooting stressful situations About Company TAKE LEAVE FROM THE ORDINARY At AWOL Stowe we celebrate freedom and escape. Located on the fringe of the Cady Hill Forest, AWOL Stowe is tucked away, yet just minutes from the mountains and Stowe's picturesque downtown. It's a juxtaposition of Vermont â€" serenity amidst activity. Private but with plenty of opportunities to interact with other travelers. Isolated but central. Website: Compensation details: 18-20 Hourly Wage PI151cf2674f75-8504
Apr 19, 2024
Full time
Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation: $18 - $20 hourly Responsibilities: Mitigate customer complaints as needed Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information Work with the housekeeping staff to ensure rooms are ready for new guests Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests Bookkeeping: keep accurate records of all hotel guest account information Qualifications: High school graduate, GED recipient, or equivalent 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills Has previous experience or working knowledge of Microsoft Office and reservation management systems Has experience answering telephone calls and troubleshooting stressful situations About Company TAKE LEAVE FROM THE ORDINARY At AWOL Stowe we celebrate freedom and escape. Located on the fringe of the Cady Hill Forest, AWOL Stowe is tucked away, yet just minutes from the mountains and Stowe's picturesque downtown. It's a juxtaposition of Vermont â€" serenity amidst activity. Private but with plenty of opportunities to interact with other travelers. Isolated but central. Website: Compensation details: 18-20 Hourly Wage PI151cf2674f75-8504
Looking for a full-time or part-time Guest Services Associate at AWOL Provincetown. - First point of contact for hotel guests, responsible for guest interactions, phone inquiries, concierge services, and breakfast preparation. - Provide exceptional hospitality with attentiveness, friendliness, and efficiency to create memorable guest experiences. - Key responsibilities include greeting guests, ensuring a delightful stay, and offering a memorable departure experience to encourage return visits. - Seeking candidates with outgoing personalities, attention to detail, ability to work independently, and a preference for basic cooking/baking skills. - If you enjoy engaging with people in a positive setting, apply now! Website: AWOL Provincetown () Compensation: $19 - $20 hourly Responsibilities: Greet hotel guests warmly and with a smile upon arrival, ensuring eye contact for a personal touch. Conduct tours of the hotel's facilities, services, amenities, and available activities for guests. Handle incoming phone calls professionally, taking necessary notes and information as required. Familiarize yourself with the Lark Hotels reservation system and follow the designated procedures. Display top-notch customer service, strong communication skills, excellent organizational abilities, and effective time management. Qualifications: Minimum of 1 year of experience in the hospitality industry or a related field required. Completion of high school, GED, or equivalent is mandatory. Proficient in handling phone calls and effectively managing challenging situations. Possess outstanding customer service, communication, organizational, and time management abilities. About Company When it's time to take leave from the ordinary, AWOL (formerly Inn at the Moors) is your P-town destination. Set against this beach town's iconic moors, immerse yourself in the relaxed vibe and private amenities of our 30-room Provincetown Inn. The heart and soul of Provincetown were built by the LGBTQ community, and that vibrant rhythm carries on today. Our Provincetown hotel is located in the West End, just a short walk from an eclectic mix of shopping, dining, beaches, and nightlife that reflects the area's diverse and colorful roots. Coupled with our secluded location, AWOL's amenities will leave you wanting for nothing. We live and breathe the essence that makes P-town the vibrant retreat that it is, honoring its history as a place of inclusion and diversity. Everyone is welcome, and we'll save you a seat at the pool. We'll be the ones floating on giant inflatable donuts. Website: Compensation details: 19-20 Hourly Wage PI37d0a377a1fe-7807
Apr 19, 2024
Full time
Looking for a full-time or part-time Guest Services Associate at AWOL Provincetown. - First point of contact for hotel guests, responsible for guest interactions, phone inquiries, concierge services, and breakfast preparation. - Provide exceptional hospitality with attentiveness, friendliness, and efficiency to create memorable guest experiences. - Key responsibilities include greeting guests, ensuring a delightful stay, and offering a memorable departure experience to encourage return visits. - Seeking candidates with outgoing personalities, attention to detail, ability to work independently, and a preference for basic cooking/baking skills. - If you enjoy engaging with people in a positive setting, apply now! Website: AWOL Provincetown () Compensation: $19 - $20 hourly Responsibilities: Greet hotel guests warmly and with a smile upon arrival, ensuring eye contact for a personal touch. Conduct tours of the hotel's facilities, services, amenities, and available activities for guests. Handle incoming phone calls professionally, taking necessary notes and information as required. Familiarize yourself with the Lark Hotels reservation system and follow the designated procedures. Display top-notch customer service, strong communication skills, excellent organizational abilities, and effective time management. Qualifications: Minimum of 1 year of experience in the hospitality industry or a related field required. Completion of high school, GED, or equivalent is mandatory. Proficient in handling phone calls and effectively managing challenging situations. Possess outstanding customer service, communication, organizational, and time management abilities. About Company When it's time to take leave from the ordinary, AWOL (formerly Inn at the Moors) is your P-town destination. Set against this beach town's iconic moors, immerse yourself in the relaxed vibe and private amenities of our 30-room Provincetown Inn. The heart and soul of Provincetown were built by the LGBTQ community, and that vibrant rhythm carries on today. Our Provincetown hotel is located in the West End, just a short walk from an eclectic mix of shopping, dining, beaches, and nightlife that reflects the area's diverse and colorful roots. Coupled with our secluded location, AWOL's amenities will leave you wanting for nothing. We live and breathe the essence that makes P-town the vibrant retreat that it is, honoring its history as a place of inclusion and diversity. Everyone is welcome, and we'll save you a seat at the pool. We'll be the ones floating on giant inflatable donuts. Website: Compensation details: 19-20 Hourly Wage PI37d0a377a1fe-7807
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping room procedures, and security procedures. Cleans and services assigned guest rooms by category priority according to franchise and hotel standards. Returns and restocks cart at end of shift. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Other duties as assigned. Responsibilities Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. Qualifications Minimum one year cleaning experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Knowledge of proper chemical handling. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 06, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping room procedures, and security procedures. Cleans and services assigned guest rooms by category priority according to franchise and hotel standards. Returns and restocks cart at end of shift. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Other duties as assigned. Responsibilities Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. Qualifications Minimum one year cleaning experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Knowledge of proper chemical handling. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping room procedures, and security procedures. Cleans and services assigned guest rooms by category priority according to franchise and hotel standards. Returns and restocks cart at end of shift. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Other duties as assigned. Responsibilities Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. Qualifications Minimum one year cleaning experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Knowledge of proper chemical handling. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 06, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping room procedures, and security procedures. Cleans and services assigned guest rooms by category priority according to franchise and hotel standards. Returns and restocks cart at end of shift. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Other duties as assigned. Responsibilities Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. Qualifications Minimum one year cleaning experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Knowledge of proper chemical handling. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping room procedures, and security procedures. Cleans and services assigned guest rooms by category priority according to franchise and hotel standards. Returns and restocks cart at end of shift. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Other duties as assigned. Pay : Starting pay $16.00 to $18.00 hourly based on experience. Responsibilities Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. Qualifications Minimum one year cleaning experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Knowledge of proper chemical handling. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 06, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping room procedures, and security procedures. Cleans and services assigned guest rooms by category priority according to franchise and hotel standards. Returns and restocks cart at end of shift. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Other duties as assigned. Pay : Starting pay $16.00 to $18.00 hourly based on experience. Responsibilities Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. Qualifications Minimum one year cleaning experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Knowledge of proper chemical handling. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping room procedures, and security procedures. Cleans and services assigned guest rooms by category priority according to franchise and hotel standards. Returns and restocks cart at end of shift. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Other duties as assigned. Responsibilities Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. Qualifications Minimum one year cleaning experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Knowledge of proper chemical handling. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 06, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping room procedures, and security procedures. Cleans and services assigned guest rooms by category priority according to franchise and hotel standards. Returns and restocks cart at end of shift. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Other duties as assigned. Responsibilities Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. Qualifications Minimum one year cleaning experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Knowledge of proper chemical handling. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping room procedures, and security procedures. Cleans and services assigned guest rooms by category priority according to franchise and hotel standards. Returns and restocks cart at end of shift. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Other duties as assigned. Responsibilities Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. Qualifications Minimum one year cleaning experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Knowledge of proper chemical handling. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 06, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping room procedures, and security procedures. Cleans and services assigned guest rooms by category priority according to franchise and hotel standards. Returns and restocks cart at end of shift. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Other duties as assigned. Responsibilities Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. Qualifications Minimum one year cleaning experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Knowledge of proper chemical handling. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Additional Information Japanese Speaking Job Number Job Category Rooms & Guest Services Operations Location Waikiki Beach Marriott Resort & Spa, 2552 Kalakaua Avenue, Honolulu, Hawaii, United States VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management Welcome to our family As a world-class leader in the travel industry, there's no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe. The impact you'll make No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence. What you'll do Organize, confirm and process guest check-ins/ check-outs and adapt for any changes Secure payment, verifying and adjusting billing as needed Provide guests with room and hotel information, directions, amenities and local interests Run daily reports, reviewing to see what needs to be communicated to the next shift's staff Complete cashier and closing reports, counting the bank at the end of each shift securely Accept and record wake-up calls, delivering to the right department Communicate any emergency, lost item or theft to proper security staff and/or authorities Keep contingency lists in case of emergency and communicate any necessary messages Perks you deserve We'll support you in and out of the workplace by offering: Team-spirited coworkers Encouraging leadership Support to live a life of wellbeing and happiness Opportunities to serve and give back to the community Discounts on hotel rooms, gift shop items, food and beverage Recognition programs What we're looking for A warm, people-oriented demeanor A team-first attitude A gift for paying attention to the smallest details This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. You're welcomed here Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you're important to us. You'll make an impact in your role, and for that, you'll be appreciated and valued. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None The pay range for this position is $24.87 to $31.09 per hour. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment . In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
May 06, 2024
Full time
Additional Information Japanese Speaking Job Number Job Category Rooms & Guest Services Operations Location Waikiki Beach Marriott Resort & Spa, 2552 Kalakaua Avenue, Honolulu, Hawaii, United States VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management Welcome to our family As a world-class leader in the travel industry, there's no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe. The impact you'll make No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence. What you'll do Organize, confirm and process guest check-ins/ check-outs and adapt for any changes Secure payment, verifying and adjusting billing as needed Provide guests with room and hotel information, directions, amenities and local interests Run daily reports, reviewing to see what needs to be communicated to the next shift's staff Complete cashier and closing reports, counting the bank at the end of each shift securely Accept and record wake-up calls, delivering to the right department Communicate any emergency, lost item or theft to proper security staff and/or authorities Keep contingency lists in case of emergency and communicate any necessary messages Perks you deserve We'll support you in and out of the workplace by offering: Team-spirited coworkers Encouraging leadership Support to live a life of wellbeing and happiness Opportunities to serve and give back to the community Discounts on hotel rooms, gift shop items, food and beverage Recognition programs What we're looking for A warm, people-oriented demeanor A team-first attitude A gift for paying attention to the smallest details This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. You're welcomed here Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you're important to us. You'll make an impact in your role, and for that, you'll be appreciated and valued. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None The pay range for this position is $24.87 to $31.09 per hour. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment . In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Title: Guest Service Associate (Flex) Location: Wilkes-Barre, Pennsylvania Job Category: Hospitality Services Schedule: Per Diem Work Type: Part time Department: JM-GWV Guest Services Team Date Posted: 01/16/2024 Job ID: R-56879 Job Summary Responsible for providing a high level of customer service to all guests entering system facilities. Enhances service-oriented environment by welcoming patients and visitors. Serves as an easily accessible and identifiable source of campus and local area information. Performs appropriate screening procedures for patients, guests and vendors. Job Duties Warmly welcomes patients, visitors, vendors and guests to the Geisinger facility. Creates positive first and last impressions. Ensure screening and visitation policies and procedures are adhered to for patients, guests and vendors. Opens car doors and assist patients and visitors safely in and out of their vehicles. Assists patients with the use of Valet Parking and Shuttle services. Escorts or transports patients in wheelchairs to priority locations. Assists in coordinating transport of patients with patient transport service as needed. Evaluates need for patient transfer and lift team, calls for assistance as needed. Furnishes information, directions and assistance to patients, visitors, guests, vendors and employees. Obtains resources to transport patients to and from various departments on campus; and maintains wheelchair availability in assigned locations, as necessary. Checks wheelchairs and other equipment for defects and takes for service as needed. Interacts with patients, visitors, guests and vendors in a courteous and professional manner. Remains courteous, tactful and respectful at all times. Approach and connect with patients and visitors to discover any assistance they may require. Respond to requests as appropriate and alert clinical staff and other hospital departments as needed. Ensures hospital entrances and lobbies are clear, orderly and presentable. Collaborates with Environmental Services and Facilities as needed. Identifies parking problems and seeks assistance from security staff to redirect vehicles or issue violation notices as appropriate. Enforces no smoking policy in all areas of campus. Reports safety concerns and patient issues to management, as appropriate. Assesses potential employee and patient safety issues, provides assistance to patients that fall in entrance areas and initiates emergency system(s) as appropriate. Resolves visitor inquiries using the internet, as appropriate. Documents and reports daily interactions with visitors, patients and families seeking opportunities to improve quality and the patient experience. Distributes maps, brochures, and other materials, as appropriate to designated areas. Utilizes the patient information system to provide accurate and appropriate information to patients, family members, approved volunteer clergy and other staff members in accordance with HIPPA regulations or required by an emergency or other operational reasons for which the employee is qualified. Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Education High School Diploma or Equivalent (GED)- (Preferred) Experience Minimum of 1 year-Related work experience (Preferred) Our Purpose & Values OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
May 06, 2024
Full time
Job Title: Guest Service Associate (Flex) Location: Wilkes-Barre, Pennsylvania Job Category: Hospitality Services Schedule: Per Diem Work Type: Part time Department: JM-GWV Guest Services Team Date Posted: 01/16/2024 Job ID: R-56879 Job Summary Responsible for providing a high level of customer service to all guests entering system facilities. Enhances service-oriented environment by welcoming patients and visitors. Serves as an easily accessible and identifiable source of campus and local area information. Performs appropriate screening procedures for patients, guests and vendors. Job Duties Warmly welcomes patients, visitors, vendors and guests to the Geisinger facility. Creates positive first and last impressions. Ensure screening and visitation policies and procedures are adhered to for patients, guests and vendors. Opens car doors and assist patients and visitors safely in and out of their vehicles. Assists patients with the use of Valet Parking and Shuttle services. Escorts or transports patients in wheelchairs to priority locations. Assists in coordinating transport of patients with patient transport service as needed. Evaluates need for patient transfer and lift team, calls for assistance as needed. Furnishes information, directions and assistance to patients, visitors, guests, vendors and employees. Obtains resources to transport patients to and from various departments on campus; and maintains wheelchair availability in assigned locations, as necessary. Checks wheelchairs and other equipment for defects and takes for service as needed. Interacts with patients, visitors, guests and vendors in a courteous and professional manner. Remains courteous, tactful and respectful at all times. Approach and connect with patients and visitors to discover any assistance they may require. Respond to requests as appropriate and alert clinical staff and other hospital departments as needed. Ensures hospital entrances and lobbies are clear, orderly and presentable. Collaborates with Environmental Services and Facilities as needed. Identifies parking problems and seeks assistance from security staff to redirect vehicles or issue violation notices as appropriate. Enforces no smoking policy in all areas of campus. Reports safety concerns and patient issues to management, as appropriate. Assesses potential employee and patient safety issues, provides assistance to patients that fall in entrance areas and initiates emergency system(s) as appropriate. Resolves visitor inquiries using the internet, as appropriate. Documents and reports daily interactions with visitors, patients and families seeking opportunities to improve quality and the patient experience. Distributes maps, brochures, and other materials, as appropriate to designated areas. Utilizes the patient information system to provide accurate and appropriate information to patients, family members, approved volunteer clergy and other staff members in accordance with HIPPA regulations or required by an emergency or other operational reasons for which the employee is qualified. Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Education High School Diploma or Equivalent (GED)- (Preferred) Experience Minimum of 1 year-Related work experience (Preferred) Our Purpose & Values OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
Job Title: Guest Service Associate (Flex) Location: Wilkes-Barre, Pennsylvania Job Category: Hospitality Services Schedule: Per Diem Work Type: Part time Department: JM-GWV Guest Services Team Date Posted: 01/16/2024 Job ID: R-56879 Job Summary Responsible for providing a high level of customer service to all guests entering system facilities. Enhances service-oriented environment by welcoming patients and visitors. Serves as an easily accessible and identifiable source of campus and local area information. Performs appropriate screening procedures for patients, guests and vendors. Job Duties Warmly welcomes patients, visitors, vendors and guests to the Geisinger facility. Creates positive first and last impressions. Ensure screening and visitation policies and procedures are adhered to for patients, guests and vendors. Opens car doors and assist patients and visitors safely in and out of their vehicles. Assists patients with the use of Valet Parking and Shuttle services. Escorts or transports patients in wheelchairs to priority locations. Assists in coordinating transport of patients with patient transport service as needed. Evaluates need for patient transfer and lift team, calls for assistance as needed. Furnishes information, directions and assistance to patients, visitors, guests, vendors and employees. Obtains resources to transport patients to and from various departments on campus; and maintains wheelchair availability in assigned locations, as necessary. Checks wheelchairs and other equipment for defects and takes for service as needed. Interacts with patients, visitors, guests and vendors in a courteous and professional manner. Remains courteous, tactful and respectful at all times. Approach and connect with patients and visitors to discover any assistance they may require. Respond to requests as appropriate and alert clinical staff and other hospital departments as needed. Ensures hospital entrances and lobbies are clear, orderly and presentable. Collaborates with Environmental Services and Facilities as needed. Identifies parking problems and seeks assistance from security staff to redirect vehicles or issue violation notices as appropriate. Enforces no smoking policy in all areas of campus. Reports safety concerns and patient issues to management, as appropriate. Assesses potential employee and patient safety issues, provides assistance to patients that fall in entrance areas and initiates emergency system(s) as appropriate. Resolves visitor inquiries using the internet, as appropriate. Documents and reports daily interactions with visitors, patients and families seeking opportunities to improve quality and the patient experience. Distributes maps, brochures, and other materials, as appropriate to designated areas. Utilizes the patient information system to provide accurate and appropriate information to patients, family members, approved volunteer clergy and other staff members in accordance with HIPPA regulations or required by an emergency or other operational reasons for which the employee is qualified. Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Education High School Diploma or Equivalent (GED)- (Preferred) Experience Minimum of 1 year-Related work experience (Preferred) Our Purpose & Values OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
May 06, 2024
Full time
Job Title: Guest Service Associate (Flex) Location: Wilkes-Barre, Pennsylvania Job Category: Hospitality Services Schedule: Per Diem Work Type: Part time Department: JM-GWV Guest Services Team Date Posted: 01/16/2024 Job ID: R-56879 Job Summary Responsible for providing a high level of customer service to all guests entering system facilities. Enhances service-oriented environment by welcoming patients and visitors. Serves as an easily accessible and identifiable source of campus and local area information. Performs appropriate screening procedures for patients, guests and vendors. Job Duties Warmly welcomes patients, visitors, vendors and guests to the Geisinger facility. Creates positive first and last impressions. Ensure screening and visitation policies and procedures are adhered to for patients, guests and vendors. Opens car doors and assist patients and visitors safely in and out of their vehicles. Assists patients with the use of Valet Parking and Shuttle services. Escorts or transports patients in wheelchairs to priority locations. Assists in coordinating transport of patients with patient transport service as needed. Evaluates need for patient transfer and lift team, calls for assistance as needed. Furnishes information, directions and assistance to patients, visitors, guests, vendors and employees. Obtains resources to transport patients to and from various departments on campus; and maintains wheelchair availability in assigned locations, as necessary. Checks wheelchairs and other equipment for defects and takes for service as needed. Interacts with patients, visitors, guests and vendors in a courteous and professional manner. Remains courteous, tactful and respectful at all times. Approach and connect with patients and visitors to discover any assistance they may require. Respond to requests as appropriate and alert clinical staff and other hospital departments as needed. Ensures hospital entrances and lobbies are clear, orderly and presentable. Collaborates with Environmental Services and Facilities as needed. Identifies parking problems and seeks assistance from security staff to redirect vehicles or issue violation notices as appropriate. Enforces no smoking policy in all areas of campus. Reports safety concerns and patient issues to management, as appropriate. Assesses potential employee and patient safety issues, provides assistance to patients that fall in entrance areas and initiates emergency system(s) as appropriate. Resolves visitor inquiries using the internet, as appropriate. Documents and reports daily interactions with visitors, patients and families seeking opportunities to improve quality and the patient experience. Distributes maps, brochures, and other materials, as appropriate to designated areas. Utilizes the patient information system to provide accurate and appropriate information to patients, family members, approved volunteer clergy and other staff members in accordance with HIPPA regulations or required by an emergency or other operational reasons for which the employee is qualified. Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Education High School Diploma or Equivalent (GED)- (Preferred) Experience Minimum of 1 year-Related work experience (Preferred) Our Purpose & Values OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
Job Title: Guest Service Associate (Flex) Location: Wilkes-Barre, Pennsylvania Job Category: Hospitality Services Schedule: Per Diem Work Type: Part time Department: JM-GWV Guest Services Team Date Posted: 01/16/2024 Job ID: R-56879 Job Summary Responsible for providing a high level of customer service to all guests entering system facilities. Enhances service-oriented environment by welcoming patients and visitors. Serves as an easily accessible and identifiable source of campus and local area information. Performs appropriate screening procedures for patients, guests and vendors. Job Duties Warmly welcomes patients, visitors, vendors and guests to the Geisinger facility. Creates positive first and last impressions. Ensure screening and visitation policies and procedures are adhered to for patients, guests and vendors. Opens car doors and assist patients and visitors safely in and out of their vehicles. Assists patients with the use of Valet Parking and Shuttle services. Escorts or transports patients in wheelchairs to priority locations. Assists in coordinating transport of patients with patient transport service as needed. Evaluates need for patient transfer and lift team, calls for assistance as needed. Furnishes information, directions and assistance to patients, visitors, guests, vendors and employees. Obtains resources to transport patients to and from various departments on campus; and maintains wheelchair availability in assigned locations, as necessary. Checks wheelchairs and other equipment for defects and takes for service as needed. Interacts with patients, visitors, guests and vendors in a courteous and professional manner. Remains courteous, tactful and respectful at all times. Approach and connect with patients and visitors to discover any assistance they may require. Respond to requests as appropriate and alert clinical staff and other hospital departments as needed. Ensures hospital entrances and lobbies are clear, orderly and presentable. Collaborates with Environmental Services and Facilities as needed. Identifies parking problems and seeks assistance from security staff to redirect vehicles or issue violation notices as appropriate. Enforces no smoking policy in all areas of campus. Reports safety concerns and patient issues to management, as appropriate. Assesses potential employee and patient safety issues, provides assistance to patients that fall in entrance areas and initiates emergency system(s) as appropriate. Resolves visitor inquiries using the internet, as appropriate. Documents and reports daily interactions with visitors, patients and families seeking opportunities to improve quality and the patient experience. Distributes maps, brochures, and other materials, as appropriate to designated areas. Utilizes the patient information system to provide accurate and appropriate information to patients, family members, approved volunteer clergy and other staff members in accordance with HIPPA regulations or required by an emergency or other operational reasons for which the employee is qualified. Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Education High School Diploma or Equivalent (GED)- (Preferred) Experience Minimum of 1 year-Related work experience (Preferred) Our Purpose & Values OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
May 06, 2024
Full time
Job Title: Guest Service Associate (Flex) Location: Wilkes-Barre, Pennsylvania Job Category: Hospitality Services Schedule: Per Diem Work Type: Part time Department: JM-GWV Guest Services Team Date Posted: 01/16/2024 Job ID: R-56879 Job Summary Responsible for providing a high level of customer service to all guests entering system facilities. Enhances service-oriented environment by welcoming patients and visitors. Serves as an easily accessible and identifiable source of campus and local area information. Performs appropriate screening procedures for patients, guests and vendors. Job Duties Warmly welcomes patients, visitors, vendors and guests to the Geisinger facility. Creates positive first and last impressions. Ensure screening and visitation policies and procedures are adhered to for patients, guests and vendors. Opens car doors and assist patients and visitors safely in and out of their vehicles. Assists patients with the use of Valet Parking and Shuttle services. Escorts or transports patients in wheelchairs to priority locations. Assists in coordinating transport of patients with patient transport service as needed. Evaluates need for patient transfer and lift team, calls for assistance as needed. Furnishes information, directions and assistance to patients, visitors, guests, vendors and employees. Obtains resources to transport patients to and from various departments on campus; and maintains wheelchair availability in assigned locations, as necessary. Checks wheelchairs and other equipment for defects and takes for service as needed. Interacts with patients, visitors, guests and vendors in a courteous and professional manner. Remains courteous, tactful and respectful at all times. Approach and connect with patients and visitors to discover any assistance they may require. Respond to requests as appropriate and alert clinical staff and other hospital departments as needed. Ensures hospital entrances and lobbies are clear, orderly and presentable. Collaborates with Environmental Services and Facilities as needed. Identifies parking problems and seeks assistance from security staff to redirect vehicles or issue violation notices as appropriate. Enforces no smoking policy in all areas of campus. Reports safety concerns and patient issues to management, as appropriate. Assesses potential employee and patient safety issues, provides assistance to patients that fall in entrance areas and initiates emergency system(s) as appropriate. Resolves visitor inquiries using the internet, as appropriate. Documents and reports daily interactions with visitors, patients and families seeking opportunities to improve quality and the patient experience. Distributes maps, brochures, and other materials, as appropriate to designated areas. Utilizes the patient information system to provide accurate and appropriate information to patients, family members, approved volunteer clergy and other staff members in accordance with HIPPA regulations or required by an emergency or other operational reasons for which the employee is qualified. Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Education High School Diploma or Equivalent (GED)- (Preferred) Experience Minimum of 1 year-Related work experience (Preferred) Our Purpose & Values OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
Job Title: Guest Service Associate (Flex) Location: Wilkes-Barre, Pennsylvania Job Category: Hospitality Services Schedule: Per Diem Work Type: Part time Department: JM-GWV Guest Services Team Date Posted: 01/16/2024 Job ID: R-56879 Job Summary Responsible for providing a high level of customer service to all guests entering system facilities. Enhances service-oriented environment by welcoming patients and visitors. Serves as an easily accessible and identifiable source of campus and local area information. Performs appropriate screening procedures for patients, guests and vendors. Job Duties Warmly welcomes patients, visitors, vendors and guests to the Geisinger facility. Creates positive first and last impressions. Ensure screening and visitation policies and procedures are adhered to for patients, guests and vendors. Opens car doors and assist patients and visitors safely in and out of their vehicles. Assists patients with the use of Valet Parking and Shuttle services. Escorts or transports patients in wheelchairs to priority locations. Assists in coordinating transport of patients with patient transport service as needed. Evaluates need for patient transfer and lift team, calls for assistance as needed. Furnishes information, directions and assistance to patients, visitors, guests, vendors and employees. Obtains resources to transport patients to and from various departments on campus; and maintains wheelchair availability in assigned locations, as necessary. Checks wheelchairs and other equipment for defects and takes for service as needed. Interacts with patients, visitors, guests and vendors in a courteous and professional manner. Remains courteous, tactful and respectful at all times. Approach and connect with patients and visitors to discover any assistance they may require. Respond to requests as appropriate and alert clinical staff and other hospital departments as needed. Ensures hospital entrances and lobbies are clear, orderly and presentable. Collaborates with Environmental Services and Facilities as needed. Identifies parking problems and seeks assistance from security staff to redirect vehicles or issue violation notices as appropriate. Enforces no smoking policy in all areas of campus. Reports safety concerns and patient issues to management, as appropriate. Assesses potential employee and patient safety issues, provides assistance to patients that fall in entrance areas and initiates emergency system(s) as appropriate. Resolves visitor inquiries using the internet, as appropriate. Documents and reports daily interactions with visitors, patients and families seeking opportunities to improve quality and the patient experience. Distributes maps, brochures, and other materials, as appropriate to designated areas. Utilizes the patient information system to provide accurate and appropriate information to patients, family members, approved volunteer clergy and other staff members in accordance with HIPPA regulations or required by an emergency or other operational reasons for which the employee is qualified. Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Education High School Diploma or Equivalent (GED)- (Preferred) Experience Minimum of 1 year-Related work experience (Preferred) Our Purpose & Values OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
May 06, 2024
Full time
Job Title: Guest Service Associate (Flex) Location: Wilkes-Barre, Pennsylvania Job Category: Hospitality Services Schedule: Per Diem Work Type: Part time Department: JM-GWV Guest Services Team Date Posted: 01/16/2024 Job ID: R-56879 Job Summary Responsible for providing a high level of customer service to all guests entering system facilities. Enhances service-oriented environment by welcoming patients and visitors. Serves as an easily accessible and identifiable source of campus and local area information. Performs appropriate screening procedures for patients, guests and vendors. Job Duties Warmly welcomes patients, visitors, vendors and guests to the Geisinger facility. Creates positive first and last impressions. Ensure screening and visitation policies and procedures are adhered to for patients, guests and vendors. Opens car doors and assist patients and visitors safely in and out of their vehicles. Assists patients with the use of Valet Parking and Shuttle services. Escorts or transports patients in wheelchairs to priority locations. Assists in coordinating transport of patients with patient transport service as needed. Evaluates need for patient transfer and lift team, calls for assistance as needed. Furnishes information, directions and assistance to patients, visitors, guests, vendors and employees. Obtains resources to transport patients to and from various departments on campus; and maintains wheelchair availability in assigned locations, as necessary. Checks wheelchairs and other equipment for defects and takes for service as needed. Interacts with patients, visitors, guests and vendors in a courteous and professional manner. Remains courteous, tactful and respectful at all times. Approach and connect with patients and visitors to discover any assistance they may require. Respond to requests as appropriate and alert clinical staff and other hospital departments as needed. Ensures hospital entrances and lobbies are clear, orderly and presentable. Collaborates with Environmental Services and Facilities as needed. Identifies parking problems and seeks assistance from security staff to redirect vehicles or issue violation notices as appropriate. Enforces no smoking policy in all areas of campus. Reports safety concerns and patient issues to management, as appropriate. Assesses potential employee and patient safety issues, provides assistance to patients that fall in entrance areas and initiates emergency system(s) as appropriate. Resolves visitor inquiries using the internet, as appropriate. Documents and reports daily interactions with visitors, patients and families seeking opportunities to improve quality and the patient experience. Distributes maps, brochures, and other materials, as appropriate to designated areas. Utilizes the patient information system to provide accurate and appropriate information to patients, family members, approved volunteer clergy and other staff members in accordance with HIPPA regulations or required by an emergency or other operational reasons for which the employee is qualified. Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Education High School Diploma or Equivalent (GED)- (Preferred) Experience Minimum of 1 year-Related work experience (Preferred) Our Purpose & Values OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
Job Title: Guest Service Associate (Flex) Location: Wilkes-Barre, Pennsylvania Job Category: Hospitality Services Schedule: Per Diem Work Type: Part time Department: JM-GWV Guest Services Team Date Posted: 01/16/2024 Job ID: R-56879 Job Summary Responsible for providing a high level of customer service to all guests entering system facilities. Enhances service-oriented environment by welcoming patients and visitors. Serves as an easily accessible and identifiable source of campus and local area information. Performs appropriate screening procedures for patients, guests and vendors. Job Duties Warmly welcomes patients, visitors, vendors and guests to the Geisinger facility. Creates positive first and last impressions. Ensure screening and visitation policies and procedures are adhered to for patients, guests and vendors. Opens car doors and assist patients and visitors safely in and out of their vehicles. Assists patients with the use of Valet Parking and Shuttle services. Escorts or transports patients in wheelchairs to priority locations. Assists in coordinating transport of patients with patient transport service as needed. Evaluates need for patient transfer and lift team, calls for assistance as needed. Furnishes information, directions and assistance to patients, visitors, guests, vendors and employees. Obtains resources to transport patients to and from various departments on campus; and maintains wheelchair availability in assigned locations, as necessary. Checks wheelchairs and other equipment for defects and takes for service as needed. Interacts with patients, visitors, guests and vendors in a courteous and professional manner. Remains courteous, tactful and respectful at all times. Approach and connect with patients and visitors to discover any assistance they may require. Respond to requests as appropriate and alert clinical staff and other hospital departments as needed. Ensures hospital entrances and lobbies are clear, orderly and presentable. Collaborates with Environmental Services and Facilities as needed. Identifies parking problems and seeks assistance from security staff to redirect vehicles or issue violation notices as appropriate. Enforces no smoking policy in all areas of campus. Reports safety concerns and patient issues to management, as appropriate. Assesses potential employee and patient safety issues, provides assistance to patients that fall in entrance areas and initiates emergency system(s) as appropriate. Resolves visitor inquiries using the internet, as appropriate. Documents and reports daily interactions with visitors, patients and families seeking opportunities to improve quality and the patient experience. Distributes maps, brochures, and other materials, as appropriate to designated areas. Utilizes the patient information system to provide accurate and appropriate information to patients, family members, approved volunteer clergy and other staff members in accordance with HIPPA regulations or required by an emergency or other operational reasons for which the employee is qualified. Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Education High School Diploma or Equivalent (GED)- (Preferred) Experience Minimum of 1 year-Related work experience (Preferred) Our Purpose & Values OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
May 06, 2024
Full time
Job Title: Guest Service Associate (Flex) Location: Wilkes-Barre, Pennsylvania Job Category: Hospitality Services Schedule: Per Diem Work Type: Part time Department: JM-GWV Guest Services Team Date Posted: 01/16/2024 Job ID: R-56879 Job Summary Responsible for providing a high level of customer service to all guests entering system facilities. Enhances service-oriented environment by welcoming patients and visitors. Serves as an easily accessible and identifiable source of campus and local area information. Performs appropriate screening procedures for patients, guests and vendors. Job Duties Warmly welcomes patients, visitors, vendors and guests to the Geisinger facility. Creates positive first and last impressions. Ensure screening and visitation policies and procedures are adhered to for patients, guests and vendors. Opens car doors and assist patients and visitors safely in and out of their vehicles. Assists patients with the use of Valet Parking and Shuttle services. Escorts or transports patients in wheelchairs to priority locations. Assists in coordinating transport of patients with patient transport service as needed. Evaluates need for patient transfer and lift team, calls for assistance as needed. Furnishes information, directions and assistance to patients, visitors, guests, vendors and employees. Obtains resources to transport patients to and from various departments on campus; and maintains wheelchair availability in assigned locations, as necessary. Checks wheelchairs and other equipment for defects and takes for service as needed. Interacts with patients, visitors, guests and vendors in a courteous and professional manner. Remains courteous, tactful and respectful at all times. Approach and connect with patients and visitors to discover any assistance they may require. Respond to requests as appropriate and alert clinical staff and other hospital departments as needed. Ensures hospital entrances and lobbies are clear, orderly and presentable. Collaborates with Environmental Services and Facilities as needed. Identifies parking problems and seeks assistance from security staff to redirect vehicles or issue violation notices as appropriate. Enforces no smoking policy in all areas of campus. Reports safety concerns and patient issues to management, as appropriate. Assesses potential employee and patient safety issues, provides assistance to patients that fall in entrance areas and initiates emergency system(s) as appropriate. Resolves visitor inquiries using the internet, as appropriate. Documents and reports daily interactions with visitors, patients and families seeking opportunities to improve quality and the patient experience. Distributes maps, brochures, and other materials, as appropriate to designated areas. Utilizes the patient information system to provide accurate and appropriate information to patients, family members, approved volunteer clergy and other staff members in accordance with HIPPA regulations or required by an emergency or other operational reasons for which the employee is qualified. Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Education High School Diploma or Equivalent (GED)- (Preferred) Experience Minimum of 1 year-Related work experience (Preferred) Our Purpose & Values OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
Overview: $16.00 / hour Knott's Berry Farm Guest Service Associates hold numerous positions from Ride Operator, Food and Beverage Associates, Gate Attendants, Park Service Attendants, Games Associate, Merchandise Associate and many more! Apply now in order to be considered for one of the following SEASONAL positions: - Park Services - Merchandise - Games - Admissions - Parking - Busser - Dishwasher - Food Service Associate - Food Prep - Steward All positions are 18+. Working with us is an opportunity that can pay off for years to come - with skills, knowledge, experiences and friends that can last a lifetime! A Seasonal job with us can lead to a successful future. That's because you will: Develop resume-building skills to help achieve your career goals Work in a welcoming and diverse environment Gain knowledge through training programs and work experience Responsibilities: You'll Make a Difference: Interact with our guests and make their day amazing through meaningful connections Share your passion for creating a warm and welcoming environment with your team Deliver fast and accurate service Contribute to our exceptional track record for safety Qualifications: We're looking for: A genuine interest in making people feel welcome using your smile and positive nature Keen to be a part of something you believe in, providing fun while having fun at work Openness to learn, grow and develop skills Commitment to your team by being on time and working scheduled shifts Desire to be outdoors for extended periods in all weather conditions
May 06, 2024
Full time
Overview: $16.00 / hour Knott's Berry Farm Guest Service Associates hold numerous positions from Ride Operator, Food and Beverage Associates, Gate Attendants, Park Service Attendants, Games Associate, Merchandise Associate and many more! Apply now in order to be considered for one of the following SEASONAL positions: - Park Services - Merchandise - Games - Admissions - Parking - Busser - Dishwasher - Food Service Associate - Food Prep - Steward All positions are 18+. Working with us is an opportunity that can pay off for years to come - with skills, knowledge, experiences and friends that can last a lifetime! A Seasonal job with us can lead to a successful future. That's because you will: Develop resume-building skills to help achieve your career goals Work in a welcoming and diverse environment Gain knowledge through training programs and work experience Responsibilities: You'll Make a Difference: Interact with our guests and make their day amazing through meaningful connections Share your passion for creating a warm and welcoming environment with your team Deliver fast and accurate service Contribute to our exceptional track record for safety Qualifications: We're looking for: A genuine interest in making people feel welcome using your smile and positive nature Keen to be a part of something you believe in, providing fun while having fun at work Openness to learn, grow and develop skills Commitment to your team by being on time and working scheduled shifts Desire to be outdoors for extended periods in all weather conditions
Overview: $16.00 / hour Knott's Berry Farm Guest Service Associates hold numerous positions from Ride Operator, Food and Beverage Associates, Gate Attendants, Park Service Attendants, Games Associate, Merchandise Associate and many more! Apply now in order to be considered for one of the following SEASONAL positions: - Park Services - Merchandise - Games - Admissions - Parking - Busser - Dishwasher - Food Service Associate - Food Prep - Steward All positions are 18+. Working with us is an opportunity that can pay off for years to come - with skills, knowledge, experiences and friends that can last a lifetime! A Seasonal job with us can lead to a successful future. That's because you will: Develop resume-building skills to help achieve your career goals Work in a welcoming and diverse environment Gain knowledge through training programs and work experience Responsibilities: You'll Make a Difference: Interact with our guests and make their day amazing through meaningful connections Share your passion for creating a warm and welcoming environment with your team Deliver fast and accurate service Contribute to our exceptional track record for safety Qualifications: We're looking for: A genuine interest in making people feel welcome using your smile and positive nature Keen to be a part of something you believe in, providing fun while having fun at work Openness to learn, grow and develop skills Commitment to your team by being on time and working scheduled shifts Desire to be outdoors for extended periods in all weather conditions
May 06, 2024
Full time
Overview: $16.00 / hour Knott's Berry Farm Guest Service Associates hold numerous positions from Ride Operator, Food and Beverage Associates, Gate Attendants, Park Service Attendants, Games Associate, Merchandise Associate and many more! Apply now in order to be considered for one of the following SEASONAL positions: - Park Services - Merchandise - Games - Admissions - Parking - Busser - Dishwasher - Food Service Associate - Food Prep - Steward All positions are 18+. Working with us is an opportunity that can pay off for years to come - with skills, knowledge, experiences and friends that can last a lifetime! A Seasonal job with us can lead to a successful future. That's because you will: Develop resume-building skills to help achieve your career goals Work in a welcoming and diverse environment Gain knowledge through training programs and work experience Responsibilities: You'll Make a Difference: Interact with our guests and make their day amazing through meaningful connections Share your passion for creating a warm and welcoming environment with your team Deliver fast and accurate service Contribute to our exceptional track record for safety Qualifications: We're looking for: A genuine interest in making people feel welcome using your smile and positive nature Keen to be a part of something you believe in, providing fun while having fun at work Openness to learn, grow and develop skills Commitment to your team by being on time and working scheduled shifts Desire to be outdoors for extended periods in all weather conditions
Job Title: Guest Service Associate (Flex) Location: Wilkes-Barre, Pennsylvania Job Category: Hospitality Services Schedule: Per Diem Work Type: Part time Department: JM-GWV Guest Services Team Date Posted: 01/16/2024 Job ID: R-56879 Job Summary Responsible for providing a high level of customer service to all guests entering system facilities. Enhances service-oriented environment by welcoming patients and visitors. Serves as an easily accessible and identifiable source of campus and local area information. Performs appropriate screening procedures for patients, guests and vendors. Job Duties Warmly welcomes patients, visitors, vendors and guests to the Geisinger facility. Creates positive first and last impressions. Ensure screening and visitation policies and procedures are adhered to for patients, guests and vendors. Opens car doors and assist patients and visitors safely in and out of their vehicles. Assists patients with the use of Valet Parking and Shuttle services. Escorts or transports patients in wheelchairs to priority locations. Assists in coordinating transport of patients with patient transport service as needed. Evaluates need for patient transfer and lift team, calls for assistance as needed. Furnishes information, directions and assistance to patients, visitors, guests, vendors and employees. Obtains resources to transport patients to and from various departments on campus; and maintains wheelchair availability in assigned locations, as necessary. Checks wheelchairs and other equipment for defects and takes for service as needed. Interacts with patients, visitors, guests and vendors in a courteous and professional manner. Remains courteous, tactful and respectful at all times. Approach and connect with patients and visitors to discover any assistance they may require. Respond to requests as appropriate and alert clinical staff and other hospital departments as needed. Ensures hospital entrances and lobbies are clear, orderly and presentable. Collaborates with Environmental Services and Facilities as needed. Identifies parking problems and seeks assistance from security staff to redirect vehicles or issue violation notices as appropriate. Enforces no smoking policy in all areas of campus. Reports safety concerns and patient issues to management, as appropriate. Assesses potential employee and patient safety issues, provides assistance to patients that fall in entrance areas and initiates emergency system(s) as appropriate. Resolves visitor inquiries using the internet, as appropriate. Documents and reports daily interactions with visitors, patients and families seeking opportunities to improve quality and the patient experience. Distributes maps, brochures, and other materials, as appropriate to designated areas. Utilizes the patient information system to provide accurate and appropriate information to patients, family members, approved volunteer clergy and other staff members in accordance with HIPPA regulations or required by an emergency or other operational reasons for which the employee is qualified. Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Education High School Diploma or Equivalent (GED)- (Preferred) Experience Minimum of 1 year-Related work experience (Preferred) Our Purpose & Values OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
May 06, 2024
Full time
Job Title: Guest Service Associate (Flex) Location: Wilkes-Barre, Pennsylvania Job Category: Hospitality Services Schedule: Per Diem Work Type: Part time Department: JM-GWV Guest Services Team Date Posted: 01/16/2024 Job ID: R-56879 Job Summary Responsible for providing a high level of customer service to all guests entering system facilities. Enhances service-oriented environment by welcoming patients and visitors. Serves as an easily accessible and identifiable source of campus and local area information. Performs appropriate screening procedures for patients, guests and vendors. Job Duties Warmly welcomes patients, visitors, vendors and guests to the Geisinger facility. Creates positive first and last impressions. Ensure screening and visitation policies and procedures are adhered to for patients, guests and vendors. Opens car doors and assist patients and visitors safely in and out of their vehicles. Assists patients with the use of Valet Parking and Shuttle services. Escorts or transports patients in wheelchairs to priority locations. Assists in coordinating transport of patients with patient transport service as needed. Evaluates need for patient transfer and lift team, calls for assistance as needed. Furnishes information, directions and assistance to patients, visitors, guests, vendors and employees. Obtains resources to transport patients to and from various departments on campus; and maintains wheelchair availability in assigned locations, as necessary. Checks wheelchairs and other equipment for defects and takes for service as needed. Interacts with patients, visitors, guests and vendors in a courteous and professional manner. Remains courteous, tactful and respectful at all times. Approach and connect with patients and visitors to discover any assistance they may require. Respond to requests as appropriate and alert clinical staff and other hospital departments as needed. Ensures hospital entrances and lobbies are clear, orderly and presentable. Collaborates with Environmental Services and Facilities as needed. Identifies parking problems and seeks assistance from security staff to redirect vehicles or issue violation notices as appropriate. Enforces no smoking policy in all areas of campus. Reports safety concerns and patient issues to management, as appropriate. Assesses potential employee and patient safety issues, provides assistance to patients that fall in entrance areas and initiates emergency system(s) as appropriate. Resolves visitor inquiries using the internet, as appropriate. Documents and reports daily interactions with visitors, patients and families seeking opportunities to improve quality and the patient experience. Distributes maps, brochures, and other materials, as appropriate to designated areas. Utilizes the patient information system to provide accurate and appropriate information to patients, family members, approved volunteer clergy and other staff members in accordance with HIPPA regulations or required by an emergency or other operational reasons for which the employee is qualified. Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Education High School Diploma or Equivalent (GED)- (Preferred) Experience Minimum of 1 year-Related work experience (Preferred) Our Purpose & Values OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
Job Title: Guest Service Associate (Flex) Location: Wilkes-Barre, Pennsylvania Job Category: Hospitality Services Schedule: Per Diem Work Type: Part time Department: JM-GWV Guest Services Team Date Posted: 01/16/2024 Job ID: R-56879 Job Summary Responsible for providing a high level of customer service to all guests entering system facilities. Enhances service-oriented environment by welcoming patients and visitors. Serves as an easily accessible and identifiable source of campus and local area information. Performs appropriate screening procedures for patients, guests and vendors. Job Duties Warmly welcomes patients, visitors, vendors and guests to the Geisinger facility. Creates positive first and last impressions. Ensure screening and visitation policies and procedures are adhered to for patients, guests and vendors. Opens car doors and assist patients and visitors safely in and out of their vehicles. Assists patients with the use of Valet Parking and Shuttle services. Escorts or transports patients in wheelchairs to priority locations. Assists in coordinating transport of patients with patient transport service as needed. Evaluates need for patient transfer and lift team, calls for assistance as needed. Furnishes information, directions and assistance to patients, visitors, guests, vendors and employees. Obtains resources to transport patients to and from various departments on campus; and maintains wheelchair availability in assigned locations, as necessary. Checks wheelchairs and other equipment for defects and takes for service as needed. Interacts with patients, visitors, guests and vendors in a courteous and professional manner. Remains courteous, tactful and respectful at all times. Approach and connect with patients and visitors to discover any assistance they may require. Respond to requests as appropriate and alert clinical staff and other hospital departments as needed. Ensures hospital entrances and lobbies are clear, orderly and presentable. Collaborates with Environmental Services and Facilities as needed. Identifies parking problems and seeks assistance from security staff to redirect vehicles or issue violation notices as appropriate. Enforces no smoking policy in all areas of campus. Reports safety concerns and patient issues to management, as appropriate. Assesses potential employee and patient safety issues, provides assistance to patients that fall in entrance areas and initiates emergency system(s) as appropriate. Resolves visitor inquiries using the internet, as appropriate. Documents and reports daily interactions with visitors, patients and families seeking opportunities to improve quality and the patient experience. Distributes maps, brochures, and other materials, as appropriate to designated areas. Utilizes the patient information system to provide accurate and appropriate information to patients, family members, approved volunteer clergy and other staff members in accordance with HIPPA regulations or required by an emergency or other operational reasons for which the employee is qualified. Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Education High School Diploma or Equivalent (GED)- (Preferred) Experience Minimum of 1 year-Related work experience (Preferred) Our Purpose & Values OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
May 06, 2024
Full time
Job Title: Guest Service Associate (Flex) Location: Wilkes-Barre, Pennsylvania Job Category: Hospitality Services Schedule: Per Diem Work Type: Part time Department: JM-GWV Guest Services Team Date Posted: 01/16/2024 Job ID: R-56879 Job Summary Responsible for providing a high level of customer service to all guests entering system facilities. Enhances service-oriented environment by welcoming patients and visitors. Serves as an easily accessible and identifiable source of campus and local area information. Performs appropriate screening procedures for patients, guests and vendors. Job Duties Warmly welcomes patients, visitors, vendors and guests to the Geisinger facility. Creates positive first and last impressions. Ensure screening and visitation policies and procedures are adhered to for patients, guests and vendors. Opens car doors and assist patients and visitors safely in and out of their vehicles. Assists patients with the use of Valet Parking and Shuttle services. Escorts or transports patients in wheelchairs to priority locations. Assists in coordinating transport of patients with patient transport service as needed. Evaluates need for patient transfer and lift team, calls for assistance as needed. Furnishes information, directions and assistance to patients, visitors, guests, vendors and employees. Obtains resources to transport patients to and from various departments on campus; and maintains wheelchair availability in assigned locations, as necessary. Checks wheelchairs and other equipment for defects and takes for service as needed. Interacts with patients, visitors, guests and vendors in a courteous and professional manner. Remains courteous, tactful and respectful at all times. Approach and connect with patients and visitors to discover any assistance they may require. Respond to requests as appropriate and alert clinical staff and other hospital departments as needed. Ensures hospital entrances and lobbies are clear, orderly and presentable. Collaborates with Environmental Services and Facilities as needed. Identifies parking problems and seeks assistance from security staff to redirect vehicles or issue violation notices as appropriate. Enforces no smoking policy in all areas of campus. Reports safety concerns and patient issues to management, as appropriate. Assesses potential employee and patient safety issues, provides assistance to patients that fall in entrance areas and initiates emergency system(s) as appropriate. Resolves visitor inquiries using the internet, as appropriate. Documents and reports daily interactions with visitors, patients and families seeking opportunities to improve quality and the patient experience. Distributes maps, brochures, and other materials, as appropriate to designated areas. Utilizes the patient information system to provide accurate and appropriate information to patients, family members, approved volunteer clergy and other staff members in accordance with HIPPA regulations or required by an emergency or other operational reasons for which the employee is qualified. Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Education High School Diploma or Equivalent (GED)- (Preferred) Experience Minimum of 1 year-Related work experience (Preferred) Our Purpose & Values OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.