About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A sun-filed urban oasis in the heart of Los Angeles stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. When you're not out roaming the Hollywood Hills, shopping on Rodeo Drive and exploring our city's notable art museums, settle in and unwind at Four Seasons Hotel Los Angeles at Beverly Hills. Soak up the sun at our resort-style pool, savour award-winning Italian cuisine at Culina Ristorante and discover a new level of wellness at our Spa - or in the comfort of your very own guest room. Our Brand Promise: At Four Seasons, Life is richer when we truly connect to the people and world around us. Whether you work, stay, live or discover with us, our purpose is to create impressions that will last a lifetime. Our Promise to you: To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture. What makes us unique: In the heart of Beverly Hills & West Hollywood this award winning hotel stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. Soak up the sun at our resort-style pool, savour award-winning Italian cuisine at Culina Ristorante and discover a new level of wellness at our Spa - or in the comfort of your very own guest room. What we expect: Job duties include but are not limited to: The Pool Busser is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests Assists the Food Server in providing an enjoyable expertly served dining experience Conforming to Four Seasons standards of excellence for quality Maintain Professionalism and friendliness Bussers/Runners clear tables and reset them neatly, rapidly and completely according to specification. Bussers/Runners ensure all outgoing dishes are correctly prepared according to guest's specific requests including dietary restrictions Present the food to the guest and are knowledgeable about all current menu options, beverage lists and daily specials. Set-up, decorate, clean, breakdown tables and food stations. Assist the needs of all guests in the function room providing them with reliable, punctual, and enthusiastic service. Maintain the cleanliness in the pool area. Respond properly and quickly in any hotel emergency or safety situation. Perform other tasks or projects as assigned by hotel management and staff. Work harmoniously and professionally with co-workers and supervisors. Ideal candidate will have: Minimum two years' food service experience; Server experience preferred. Work authorization in the United States Ability to carry and balance a tray. This position REQUIRES an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays. We Offer: Hourly: $19.73 Free on-site parking Training programs, tuition reimbursement Growth & Development opportunities Schedule & Hours: Full-Time (temporary/seasonal) Must be able to work weekends & holidays AM/PM Shifts Seasonal Position Must be available to start May 2024 - September 2024 Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
Apr 23, 2024
Full time
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A sun-filed urban oasis in the heart of Los Angeles stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. When you're not out roaming the Hollywood Hills, shopping on Rodeo Drive and exploring our city's notable art museums, settle in and unwind at Four Seasons Hotel Los Angeles at Beverly Hills. Soak up the sun at our resort-style pool, savour award-winning Italian cuisine at Culina Ristorante and discover a new level of wellness at our Spa - or in the comfort of your very own guest room. Our Brand Promise: At Four Seasons, Life is richer when we truly connect to the people and world around us. Whether you work, stay, live or discover with us, our purpose is to create impressions that will last a lifetime. Our Promise to you: To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture. What makes us unique: In the heart of Beverly Hills & West Hollywood this award winning hotel stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. Soak up the sun at our resort-style pool, savour award-winning Italian cuisine at Culina Ristorante and discover a new level of wellness at our Spa - or in the comfort of your very own guest room. What we expect: Job duties include but are not limited to: The Pool Busser is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests Assists the Food Server in providing an enjoyable expertly served dining experience Conforming to Four Seasons standards of excellence for quality Maintain Professionalism and friendliness Bussers/Runners clear tables and reset them neatly, rapidly and completely according to specification. Bussers/Runners ensure all outgoing dishes are correctly prepared according to guest's specific requests including dietary restrictions Present the food to the guest and are knowledgeable about all current menu options, beverage lists and daily specials. Set-up, decorate, clean, breakdown tables and food stations. Assist the needs of all guests in the function room providing them with reliable, punctual, and enthusiastic service. Maintain the cleanliness in the pool area. Respond properly and quickly in any hotel emergency or safety situation. Perform other tasks or projects as assigned by hotel management and staff. Work harmoniously and professionally with co-workers and supervisors. Ideal candidate will have: Minimum two years' food service experience; Server experience preferred. Work authorization in the United States Ability to carry and balance a tray. This position REQUIRES an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays. We Offer: Hourly: $19.73 Free on-site parking Training programs, tuition reimbursement Growth & Development opportunities Schedule & Hours: Full-Time (temporary/seasonal) Must be able to work weekends & holidays AM/PM Shifts Seasonal Position Must be available to start May 2024 - September 2024 Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
The Opportunity Delaware North Sportservice is hiring seasonal Luxury Suite Runners to join our team at Progressive Field in Cleveland, Ohio. As a Luxury Suite Runner, you will be responsible for expediting food from the kitchen to our guests as quickly as possible. With training opportunities and mentorship, this is your chance to grow your skills at a leading hospitality company. Apply today to get started. Pay Please note this is a tipped position, the hourly minimum pay listed doesn't include any potential tipped earnings. $11.00 - $14.00 / hour Information on our comprehensive benefits package can be found at . Benefits We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Employee assistance program Training and development opportunities Employee discounts Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement. Responsibilities Attend pre-shift briefing, taking note of important service information Collaborate with Chef, kitchen team members, and servers to ensure timely preparation and delivery of food; assist with the presentation of courses Complete any required table-side service which may include taking and delivering orders and explaining the menu to guests Maintain a comprehensive knowledge of all menu items, ingredients, and preparations; be able to identify menu items and ingredients by appearance Maintain kitchen and suites cleanliness and organization Qualifications At least 1 year of experience or training as a Runner or Busser with a similar style of dining, capacity, and volume preferred Ability to work flexible hours, including nights, weekends, and holidays, as needed Must be at least 18 years of age Physical Requirements Constant standing, walking, bending, reaching and repetitive motions; may include walking up and down stairs Ability to lift up to 35 pounds for set-up, service, and clean-up Ability to maneuver between tables and around corners Visual acuity and hearing sufficient to take orders and prepare checks Shift Details Day shift Evening shift Holidays Weekends Event based Who We Are Delaware North operates concessions and premium dining at Progressive Field since dating back to 1994. The 35,041-seat venue is home to Major League Baseball's Cleveland Guardians. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
May 18, 2024
Full time
The Opportunity Delaware North Sportservice is hiring seasonal Luxury Suite Runners to join our team at Progressive Field in Cleveland, Ohio. As a Luxury Suite Runner, you will be responsible for expediting food from the kitchen to our guests as quickly as possible. With training opportunities and mentorship, this is your chance to grow your skills at a leading hospitality company. Apply today to get started. Pay Please note this is a tipped position, the hourly minimum pay listed doesn't include any potential tipped earnings. $11.00 - $14.00 / hour Information on our comprehensive benefits package can be found at . Benefits We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Employee assistance program Training and development opportunities Employee discounts Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement. Responsibilities Attend pre-shift briefing, taking note of important service information Collaborate with Chef, kitchen team members, and servers to ensure timely preparation and delivery of food; assist with the presentation of courses Complete any required table-side service which may include taking and delivering orders and explaining the menu to guests Maintain a comprehensive knowledge of all menu items, ingredients, and preparations; be able to identify menu items and ingredients by appearance Maintain kitchen and suites cleanliness and organization Qualifications At least 1 year of experience or training as a Runner or Busser with a similar style of dining, capacity, and volume preferred Ability to work flexible hours, including nights, weekends, and holidays, as needed Must be at least 18 years of age Physical Requirements Constant standing, walking, bending, reaching and repetitive motions; may include walking up and down stairs Ability to lift up to 35 pounds for set-up, service, and clean-up Ability to maneuver between tables and around corners Visual acuity and hearing sufficient to take orders and prepare checks Shift Details Day shift Evening shift Holidays Weekends Event based Who We Are Delaware North operates concessions and premium dining at Progressive Field since dating back to 1994. The 35,041-seat venue is home to Major League Baseball's Cleveland Guardians. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Job Details Level Experienced Job Location The Colony Palm Beach - Palm Beach, FL Position Type Seasonal Education Level High School or Equivalent Travel Percentage Negligible Job Shift Any Job Category Restaurant - Food Service Description Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean. For more information visit . The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place. JOB OVERVIEW: Greet and serve pool guests in a gracious and professional manner while in accordance with the hotel's standards of quality, presentation and sanitation. This role must strive to provide anticipatory service at all times. Complete opening and closing procedures and assigned side work. Practice social distancing, observe mask mandates and maintain hand washing routine as ordered by the CDC, Palm Beach County, and the State of Florida. ESSENTIAL JOB FUNCTIONS: Welcome and greet every pool guest. Consistently provide friendly, engaging and anticipatory guest service and heartfelt hospitality. Distribute menus, answer phones and take messages. Provide immediate attention to all guests upon seating in the bar area and pool area. Describe menu and daily specials. Assist guests regarding menu items in an informative and helpful way. Assess pool guests' needs and preferences and make recommendations. Check identification to verify legal age requirements for all guests. Receive, record and complete beverage orders. Manage guest orders in a timely and anticipatory manner. Prepare, mix and serve beverages to guests in accordance with hotel's recipes and quality standards. Correctly customize orders as requested. Offer and deliver pool amenities to guests in the pool area. Monitor all guests for alcohol intake to appropriate levels. Submit food orders to kitchen by entering orders in POS system. Explain any special instructions with accurate abbreviations. Serve meals according to service standards. Follow up with guests to ensure satisfaction and make recommendation for additions. Provide towels to pool guests and assist them with chairs and umbrellas. Collect soiled towels and transport them to the laundry. Stock the pool area with fresh towels. Sweep the pool area. Maintain organization and cleanliness around the pool area. Observe guests, respond to additional requests. Maintain the highest level of standards of quality of products and service at all times. Verify accuracy of all checks before presenting to guests and present in a timely manner. Accurately operate the point of sale (POS) and process payments. Maintain full knowledge of all food & beverage items, garnishes, allergens, contents and preparation methods. Remove soiled dishes and maintain cleanliness. Maintain full knowledge of and comply with food safety and sanitation policies at all times. Adhere to proper alcohol handling procedures. Advise supervisor/manager of any complaints as soon as they occur. Perform opening and closing procedures, complete checklists and assigned side work. Maintain a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessories. Submit orders to supervisor; assist with receipt of deliveries. Slice, pit, and prepare fruit garnishes for drinks. Mix and prepare syrups, mixers, tonics and other ingredients in accordance with hotel's recipes. Organize the bar and pool area to streamline drink preparation and inventory. Clean and sanitize assigned areas and equipment thoroughly before and after shift end. Assist support staff with polishing glasses and silverware, folding napkins, cleaning and sanitizing menus, etc. Assist guests with pool retail purchases. Monitor and handle guest complaints following the instant pacification procedures and ensuring guest satisfaction. Maintain high standards of personal appearance and personal hygiene. Demonstrate ability to multi-task, manage time and work well under pressure. Adhere to local and government compliance with health and safety regulations to ensure a clean and safe work environment for guests and employees. Maintain knowledge of all safety and emergency procedures and be aware of accident prevention policies. Follow outlet policies, procedures and service standards. Maintain a professional courteous manner with all guests and fellow employees. Assist with special and deep cleaning projects as assigned by a supervisor. Perform any other duties as requested by supervisor. SECONDARY FUNCTIONS: Assist with monthly inventory of food & beverage and paper products within F&B outlets. Assist Food Runners and Bussers with stocking supplies, removing soiled dishes, glasses and silverware, and cleaning and resetting vacated tables and chairs. Contribute to daily, holiday, and theme drink menus in collaboration with supervisor. Qualifications STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently. Qualifications: Essential: High school diploma or equivalent. 1 year of server or bartender experience in a luxury hotel/club/restaurant. Excellent food & beverage/wine knowledge. Proficient in steps of service. Excellent guest service skills and passion for hospitality. Prior experience with Food & Beverage POS systems. Ability to read, write, speak, understand, and communicate in English. Ability to communicate professionally and respectfully with guests and co-workers. Ability to compute basic mathematical calculations. Ability to follow instructions. Detail-oriented and thorough. Strong interpersonal and problem-solving abilities Ability to perform consistent work to the hotel's high standards. Must be able to work weekends and holidays as needed. Ability to maintain personal hygiene. Ability to work quickly and efficiently. Ability to focus attention on guest needs, remaining calm and courteous at all times. Desirable: Previous luxury guest service/Forbes training. Responsible Alcohol Service certificate. Fluent in a secondary language. Skills: Essential: Ability to input and access data in a POS system. Ability to promote positive relations with all guests. Ability to think clearly, quickly, maintain concentration and make concise decisions. Ability to learn and remember guests' names and preferences. Ability to follow verbal and written instruction. Ability to maintain hotel's standards, policies and procedures. Ability to work in a restaurant/hotel environment. Ability to maintain regular attendance, be consistently on time, and observe work, break and meal periods in compliance with standards. Ability to perform job functions with attention to detail, speed and accuracy. Excellent time management skills. Ability to work well under pressure. Ability to work cohesively with other departments and co-workers as part of a team. Ability to work in a high pace environment. Desirable: Food Handler certificate. Physical Requirements: Prolonged periods of standing and walking. Frequently pulling, pushing, and bending. Exposure to outdoor environment factors (e.g. rain, heat, cold, wind). Ability to use hands to finger, handle or feel, and reach and carry with hands and arms. Able to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 50 lbs. following appropriate safety procedures.
May 15, 2024
Full time
Job Details Level Experienced Job Location The Colony Palm Beach - Palm Beach, FL Position Type Seasonal Education Level High School or Equivalent Travel Percentage Negligible Job Shift Any Job Category Restaurant - Food Service Description Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean. For more information visit . The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place. JOB OVERVIEW: Greet and serve pool guests in a gracious and professional manner while in accordance with the hotel's standards of quality, presentation and sanitation. This role must strive to provide anticipatory service at all times. Complete opening and closing procedures and assigned side work. Practice social distancing, observe mask mandates and maintain hand washing routine as ordered by the CDC, Palm Beach County, and the State of Florida. ESSENTIAL JOB FUNCTIONS: Welcome and greet every pool guest. Consistently provide friendly, engaging and anticipatory guest service and heartfelt hospitality. Distribute menus, answer phones and take messages. Provide immediate attention to all guests upon seating in the bar area and pool area. Describe menu and daily specials. Assist guests regarding menu items in an informative and helpful way. Assess pool guests' needs and preferences and make recommendations. Check identification to verify legal age requirements for all guests. Receive, record and complete beverage orders. Manage guest orders in a timely and anticipatory manner. Prepare, mix and serve beverages to guests in accordance with hotel's recipes and quality standards. Correctly customize orders as requested. Offer and deliver pool amenities to guests in the pool area. Monitor all guests for alcohol intake to appropriate levels. Submit food orders to kitchen by entering orders in POS system. Explain any special instructions with accurate abbreviations. Serve meals according to service standards. Follow up with guests to ensure satisfaction and make recommendation for additions. Provide towels to pool guests and assist them with chairs and umbrellas. Collect soiled towels and transport them to the laundry. Stock the pool area with fresh towels. Sweep the pool area. Maintain organization and cleanliness around the pool area. Observe guests, respond to additional requests. Maintain the highest level of standards of quality of products and service at all times. Verify accuracy of all checks before presenting to guests and present in a timely manner. Accurately operate the point of sale (POS) and process payments. Maintain full knowledge of all food & beverage items, garnishes, allergens, contents and preparation methods. Remove soiled dishes and maintain cleanliness. Maintain full knowledge of and comply with food safety and sanitation policies at all times. Adhere to proper alcohol handling procedures. Advise supervisor/manager of any complaints as soon as they occur. Perform opening and closing procedures, complete checklists and assigned side work. Maintain a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessories. Submit orders to supervisor; assist with receipt of deliveries. Slice, pit, and prepare fruit garnishes for drinks. Mix and prepare syrups, mixers, tonics and other ingredients in accordance with hotel's recipes. Organize the bar and pool area to streamline drink preparation and inventory. Clean and sanitize assigned areas and equipment thoroughly before and after shift end. Assist support staff with polishing glasses and silverware, folding napkins, cleaning and sanitizing menus, etc. Assist guests with pool retail purchases. Monitor and handle guest complaints following the instant pacification procedures and ensuring guest satisfaction. Maintain high standards of personal appearance and personal hygiene. Demonstrate ability to multi-task, manage time and work well under pressure. Adhere to local and government compliance with health and safety regulations to ensure a clean and safe work environment for guests and employees. Maintain knowledge of all safety and emergency procedures and be aware of accident prevention policies. Follow outlet policies, procedures and service standards. Maintain a professional courteous manner with all guests and fellow employees. Assist with special and deep cleaning projects as assigned by a supervisor. Perform any other duties as requested by supervisor. SECONDARY FUNCTIONS: Assist with monthly inventory of food & beverage and paper products within F&B outlets. Assist Food Runners and Bussers with stocking supplies, removing soiled dishes, glasses and silverware, and cleaning and resetting vacated tables and chairs. Contribute to daily, holiday, and theme drink menus in collaboration with supervisor. Qualifications STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently. Qualifications: Essential: High school diploma or equivalent. 1 year of server or bartender experience in a luxury hotel/club/restaurant. Excellent food & beverage/wine knowledge. Proficient in steps of service. Excellent guest service skills and passion for hospitality. Prior experience with Food & Beverage POS systems. Ability to read, write, speak, understand, and communicate in English. Ability to communicate professionally and respectfully with guests and co-workers. Ability to compute basic mathematical calculations. Ability to follow instructions. Detail-oriented and thorough. Strong interpersonal and problem-solving abilities Ability to perform consistent work to the hotel's high standards. Must be able to work weekends and holidays as needed. Ability to maintain personal hygiene. Ability to work quickly and efficiently. Ability to focus attention on guest needs, remaining calm and courteous at all times. Desirable: Previous luxury guest service/Forbes training. Responsible Alcohol Service certificate. Fluent in a secondary language. Skills: Essential: Ability to input and access data in a POS system. Ability to promote positive relations with all guests. Ability to think clearly, quickly, maintain concentration and make concise decisions. Ability to learn and remember guests' names and preferences. Ability to follow verbal and written instruction. Ability to maintain hotel's standards, policies and procedures. Ability to work in a restaurant/hotel environment. Ability to maintain regular attendance, be consistently on time, and observe work, break and meal periods in compliance with standards. Ability to perform job functions with attention to detail, speed and accuracy. Excellent time management skills. Ability to work well under pressure. Ability to work cohesively with other departments and co-workers as part of a team. Ability to work in a high pace environment. Desirable: Food Handler certificate. Physical Requirements: Prolonged periods of standing and walking. Frequently pulling, pushing, and bending. Exposure to outdoor environment factors (e.g. rain, heat, cold, wind). Ability to use hands to finger, handle or feel, and reach and carry with hands and arms. Able to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 50 lbs. following appropriate safety procedures.
Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean. For more information visit . The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place. JOB OVERVIEW: Greet and serve pool guests in a gracious and professional manner while in accordance with the hotel's standards of quality, presentation and sanitation. This role must strive to provide anticipatory service at all times. Complete opening and closing procedures and assigned side work. Practice social distancing, observe mask mandates and maintain hand washing routine as ordered by the CDC, Palm Beach County, and the State of Florida. ESSENTIAL JOB FUNCTIONS: Welcome and greet every pool guest. Consistently provide friendly, engaging and anticipatory guest service and heartfelt hospitality. Distribute menus, answer phones and take messages. Provide immediate attention to all guests upon seating in the bar area and pool area. Describe menu and daily specials. Assist guests regarding menu items in an informative and helpful way. Assess pool guests' needs and preferences and make recommendations. Check identification to verify legal age requirements for all guests. Receive, record and complete beverage orders. Manage guest orders in a timely and anticipatory manner. Prepare, mix and serve beverages to guests in accordance with hotel's recipes and quality standards. Correctly customize orders as requested. Offer and deliver pool amenities to guests in the pool area. Monitor all guests for alcohol intake to appropriate levels. Submit food orders to kitchen by entering orders in POS system. Explain any special instructions with accurate abbreviations. Serve meals according to service standards. Follow up with guests to ensure satisfaction and make recommendation for additions. Provide towels to pool guests and assist them with chairs and umbrellas. Collect soiled towels and transport them to the laundry. Stock the pool area with fresh towels. Sweep the pool area. Maintain organization and cleanliness around the pool area. Observe guests, respond to additional requests. Maintain the highest level of standards of quality of products and service at all times. Verify accuracy of all checks before presenting to guests and present in a timely manner. Accurately operate the point of sale (POS) and process payments. Maintain full knowledge of all food & beverage items, garnishes, allergens, contents and preparation methods. Remove soiled dishes and maintain cleanliness. Maintain full knowledge of and comply with food safety and sanitation policies at all times. Adhere to proper alcohol handling procedures. Advise supervisor/manager of any complaints as soon as they occur. Perform opening and closing procedures, complete checklists and assigned side work. Maintain a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessories. Submit orders to supervisor; assist with receipt of deliveries. Slice, pit, and prepare fruit garnishes for drinks. Mix and prepare syrups, mixers, tonics and other ingredients in accordance with hotel's recipes. Organize the bar and pool area to streamline drink preparation and inventory. Clean and sanitize assigned areas and equipment thoroughly before and after shift end. Assist support staff with polishing glasses and silverware, folding napkins, cleaning and sanitizing menus, etc. Assist guests with pool retail purchases. Monitor and handle guest complaints following the instant pacification procedures and ensuring guest satisfaction. Maintain high standards of personal appearance and personal hygiene. Demonstrate ability to multi-task, manage time and work well under pressure. Adhere to local and government compliance with health and safety regulations to ensure a clean and safe work environment for guests and employees. Maintain knowledge of all safety and emergency procedures and be aware of accident prevention policies. Follow outlet policies, procedures and service standards. Maintain a professional courteous manner with all guests and fellow employees. Assist with special and deep cleaning projects as assigned by a supervisor. Perform any other duties as requested by supervisor. SECONDARY FUNCTIONS: Assist with monthly inventory of food & beverage and paper products within F&B outlets. Assist Food Runners and Bussers with stocking supplies, removing soiled dishes, glasses and silverware, and cleaning and resetting vacated tables and chairs. Contribute to daily, holiday, and theme drink menus in collaboration with supervisor. Qualifications STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently. Qualifications: Essential: High school diploma or equivalent. 1 year of server or bartender experience in a luxury hotel/club/restaurant. Excellent food & beverage/wine knowledge. Proficient in steps of service. Excellent guest service skills and passion for hospitality. Prior experience with Food & Beverage POS systems. Ability to read, write, speak, understand, and communicate in English. Ability to communicate professionally and respectfully with guests and co-workers. Ability to compute basic mathematical calculations. Ability to follow instructions. Detail-oriented and thorough. Strong interpersonal and problem-solving abilities Ability to perform consistent work to the hotel's high standards. Must be able to work weekends and holidays as needed. Ability to maintain personal hygiene. Ability to work quickly and efficiently. Ability to focus attention on guest needs, remaining calm and courteous at all times. Desirable: Previous luxury guest service/Forbes training. Responsible Alcohol Service certificate. Fluent in a secondary language. Skills: Essential: Ability to input and access data in a POS system. Ability to promote positive relations with all guests. Ability to think clearly, quickly, maintain concentration and make concise decisions. Ability to learn and remember guests' names and preferences. Ability to follow verbal and written instruction. Ability to maintain hotel's standards, policies and procedures. Ability to work in a restaurant/hotel environment. Ability to maintain regular attendance, be consistently on time, and observe work, break and meal periods in compliance with standards. Ability to perform job functions with attention to detail, speed and accuracy. Excellent time management skills. Ability to work well under pressure. Ability to work cohesively with other departments and co-workers as part of a team. Ability to work in a high pace environment. Desirable: Food Handler certificate. Physical Requirements: Prolonged periods of standing and walking. Frequently pulling, pushing, and bending. Exposure to outdoor environment factors (e.g. rain, heat, cold, wind). Ability to use hands to finger, handle or feel, and reach and carry with hands and arms. Able to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 50 lbs. following appropriate safety procedures.
May 15, 2024
Full time
Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean. For more information visit . The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place. JOB OVERVIEW: Greet and serve pool guests in a gracious and professional manner while in accordance with the hotel's standards of quality, presentation and sanitation. This role must strive to provide anticipatory service at all times. Complete opening and closing procedures and assigned side work. Practice social distancing, observe mask mandates and maintain hand washing routine as ordered by the CDC, Palm Beach County, and the State of Florida. ESSENTIAL JOB FUNCTIONS: Welcome and greet every pool guest. Consistently provide friendly, engaging and anticipatory guest service and heartfelt hospitality. Distribute menus, answer phones and take messages. Provide immediate attention to all guests upon seating in the bar area and pool area. Describe menu and daily specials. Assist guests regarding menu items in an informative and helpful way. Assess pool guests' needs and preferences and make recommendations. Check identification to verify legal age requirements for all guests. Receive, record and complete beverage orders. Manage guest orders in a timely and anticipatory manner. Prepare, mix and serve beverages to guests in accordance with hotel's recipes and quality standards. Correctly customize orders as requested. Offer and deliver pool amenities to guests in the pool area. Monitor all guests for alcohol intake to appropriate levels. Submit food orders to kitchen by entering orders in POS system. Explain any special instructions with accurate abbreviations. Serve meals according to service standards. Follow up with guests to ensure satisfaction and make recommendation for additions. Provide towels to pool guests and assist them with chairs and umbrellas. Collect soiled towels and transport them to the laundry. Stock the pool area with fresh towels. Sweep the pool area. Maintain organization and cleanliness around the pool area. Observe guests, respond to additional requests. Maintain the highest level of standards of quality of products and service at all times. Verify accuracy of all checks before presenting to guests and present in a timely manner. Accurately operate the point of sale (POS) and process payments. Maintain full knowledge of all food & beverage items, garnishes, allergens, contents and preparation methods. Remove soiled dishes and maintain cleanliness. Maintain full knowledge of and comply with food safety and sanitation policies at all times. Adhere to proper alcohol handling procedures. Advise supervisor/manager of any complaints as soon as they occur. Perform opening and closing procedures, complete checklists and assigned side work. Maintain a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessories. Submit orders to supervisor; assist with receipt of deliveries. Slice, pit, and prepare fruit garnishes for drinks. Mix and prepare syrups, mixers, tonics and other ingredients in accordance with hotel's recipes. Organize the bar and pool area to streamline drink preparation and inventory. Clean and sanitize assigned areas and equipment thoroughly before and after shift end. Assist support staff with polishing glasses and silverware, folding napkins, cleaning and sanitizing menus, etc. Assist guests with pool retail purchases. Monitor and handle guest complaints following the instant pacification procedures and ensuring guest satisfaction. Maintain high standards of personal appearance and personal hygiene. Demonstrate ability to multi-task, manage time and work well under pressure. Adhere to local and government compliance with health and safety regulations to ensure a clean and safe work environment for guests and employees. Maintain knowledge of all safety and emergency procedures and be aware of accident prevention policies. Follow outlet policies, procedures and service standards. Maintain a professional courteous manner with all guests and fellow employees. Assist with special and deep cleaning projects as assigned by a supervisor. Perform any other duties as requested by supervisor. SECONDARY FUNCTIONS: Assist with monthly inventory of food & beverage and paper products within F&B outlets. Assist Food Runners and Bussers with stocking supplies, removing soiled dishes, glasses and silverware, and cleaning and resetting vacated tables and chairs. Contribute to daily, holiday, and theme drink menus in collaboration with supervisor. Qualifications STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently. Qualifications: Essential: High school diploma or equivalent. 1 year of server or bartender experience in a luxury hotel/club/restaurant. Excellent food & beverage/wine knowledge. Proficient in steps of service. Excellent guest service skills and passion for hospitality. Prior experience with Food & Beverage POS systems. Ability to read, write, speak, understand, and communicate in English. Ability to communicate professionally and respectfully with guests and co-workers. Ability to compute basic mathematical calculations. Ability to follow instructions. Detail-oriented and thorough. Strong interpersonal and problem-solving abilities Ability to perform consistent work to the hotel's high standards. Must be able to work weekends and holidays as needed. Ability to maintain personal hygiene. Ability to work quickly and efficiently. Ability to focus attention on guest needs, remaining calm and courteous at all times. Desirable: Previous luxury guest service/Forbes training. Responsible Alcohol Service certificate. Fluent in a secondary language. Skills: Essential: Ability to input and access data in a POS system. Ability to promote positive relations with all guests. Ability to think clearly, quickly, maintain concentration and make concise decisions. Ability to learn and remember guests' names and preferences. Ability to follow verbal and written instruction. Ability to maintain hotel's standards, policies and procedures. Ability to work in a restaurant/hotel environment. Ability to maintain regular attendance, be consistently on time, and observe work, break and meal periods in compliance with standards. Ability to perform job functions with attention to detail, speed and accuracy. Excellent time management skills. Ability to work well under pressure. Ability to work cohesively with other departments and co-workers as part of a team. Ability to work in a high pace environment. Desirable: Food Handler certificate. Physical Requirements: Prolonged periods of standing and walking. Frequently pulling, pushing, and bending. Exposure to outdoor environment factors (e.g. rain, heat, cold, wind). Ability to use hands to finger, handle or feel, and reach and carry with hands and arms. Able to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 50 lbs. following appropriate safety procedures.