PCH Hotels and Resorts
Point Clear, Alabama
People want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values. It's more than a job, a guest experience, or a business investment. Together, we are making a difference in people's lives. Tony Davis, President Shift: 11 PM- 7AM The Grand Hotel Golf Resort & Spa is looking to hire a Night Audit Supervisor to oversee our team with the following: Assist in the training, and counseling of Front Desk associates, ensuring a skilled and motivated team to deliver exceptional guest service. Maintain hospitality standards within the hotel, fostering a welcoming and customer-focused atmosphere. Promptly and effectively resolve all guest concerns and requests, demonstrating a commitment to guest satisfaction. Verify the accuracy of the opening count of the hotel's inventory to ensure smooth operations and availability for guests. Manage and control room blocks, pre-registration, and pre-assignment of rooms, optimizing room allocation and guest comfort. Ensure accuracy and completeness of all guest folios, room changes, credit approvals, and related processes for efficient guest transactions. Greet guests in a professional manner, providing a warm and friendly arrival experience. Thoughtfully assign rooms based on factors such as room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, aiming for guest satisfaction. Issue room keys and provide escort instructions to the Bellhop, assisting guests with a smooth transition to their accommodations. Answer inquiries about hotel services, and guest registration, and provide information on shopping, dining, entertainment, and travel directions, offering helpful recommendations. Stay updated on in-house groups or functions and local current events, providing relevant and timely guest information. Demonstrate proficiency in qualified discounts, their availability, and the application of vouchers, ensuring accurate billing and guest satisfaction. Handle future and same-day reservations accurately or accommodate walk-in guests to maximize room occupancy. Check-in and check-out guests in a knowledgeable, efficient, professional, and friendly manner, creating a positive and seamless guest experience. Post, correct, or adjust charges to guest accounts as necessary, demonstrating attentiveness to billing accuracy. Possess a thorough understanding of hotel credit, cash-in-advance, and check-cashing procedures, ensuring smooth financial transactions. Maintain and complete Front Desk reports accurately, providing essential information for management and operational decisions. Our Benefits Include: Comprehensive Health Insurance - Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance 401K with Company Match Employer Paid Life Insurance Complimentary Employee Assistance Program Paid Time Off to include Vacation, Personal, Sick, & Holidays Discounted Hotel, Spa, Golf, Retail, and Food & Beverage Tuition Reimbursement Program PCH University & Professional Development Series Associate Referral Program Our Culture: Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe: Put people first. We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers. PCH Hotels & Resorts brings the heart and soul to hospitality. Our core values are the foundation of everything we do! You belong here. Join the PCH Hotels & Resorts family, where we put people first.
People want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values. It's more than a job, a guest experience, or a business investment. Together, we are making a difference in people's lives. Tony Davis, President Shift: 11 PM- 7AM The Grand Hotel Golf Resort & Spa is looking to hire a Night Audit Supervisor to oversee our team with the following: Assist in the training, and counseling of Front Desk associates, ensuring a skilled and motivated team to deliver exceptional guest service. Maintain hospitality standards within the hotel, fostering a welcoming and customer-focused atmosphere. Promptly and effectively resolve all guest concerns and requests, demonstrating a commitment to guest satisfaction. Verify the accuracy of the opening count of the hotel's inventory to ensure smooth operations and availability for guests. Manage and control room blocks, pre-registration, and pre-assignment of rooms, optimizing room allocation and guest comfort. Ensure accuracy and completeness of all guest folios, room changes, credit approvals, and related processes for efficient guest transactions. Greet guests in a professional manner, providing a warm and friendly arrival experience. Thoughtfully assign rooms based on factors such as room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, aiming for guest satisfaction. Issue room keys and provide escort instructions to the Bellhop, assisting guests with a smooth transition to their accommodations. Answer inquiries about hotel services, and guest registration, and provide information on shopping, dining, entertainment, and travel directions, offering helpful recommendations. Stay updated on in-house groups or functions and local current events, providing relevant and timely guest information. Demonstrate proficiency in qualified discounts, their availability, and the application of vouchers, ensuring accurate billing and guest satisfaction. Handle future and same-day reservations accurately or accommodate walk-in guests to maximize room occupancy. Check-in and check-out guests in a knowledgeable, efficient, professional, and friendly manner, creating a positive and seamless guest experience. Post, correct, or adjust charges to guest accounts as necessary, demonstrating attentiveness to billing accuracy. Possess a thorough understanding of hotel credit, cash-in-advance, and check-cashing procedures, ensuring smooth financial transactions. Maintain and complete Front Desk reports accurately, providing essential information for management and operational decisions. Our Benefits Include: Comprehensive Health Insurance - Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance 401K with Company Match Employer Paid Life Insurance Complimentary Employee Assistance Program Paid Time Off to include Vacation, Personal, Sick, & Holidays Discounted Hotel, Spa, Golf, Retail, and Food & Beverage Tuition Reimbursement Program PCH University & Professional Development Series Associate Referral Program Our Culture: Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe: Put people first. We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers. PCH Hotels & Resorts brings the heart and soul to hospitality. Our core values are the foundation of everything we do! You belong here. Join the PCH Hotels & Resorts family, where we put people first.
Tetherow Resort
Bend, Oregon
Tetherow Resort has an immediate opening for a Café Supervisor! Why Tetherow? At Tetherow we energize and inspire our members and guests to live, explore, play and connect, and we encourage the same for our team members. We know our team members are our greatest ambassadors and are critical to our success, and we take pride in providing a beautiful environment where they can learn, grow, and thrive while working together to deliver an exceptional experience. We invite you to explore a career with us and join in the fun! Who you are • You are energetic, inspiring and adventurous and love to have fun while you're at work • You enjoy going above and beyond for your team and guests • You have a minimum of two years of experience working in a restaurant or related experience in a supervisory capacity • You are self-motivated with excellent organizational skills and attention to detail • You are 21 years of age and have current OLCC permit and Food Handlers permit • You have s tellar organizational skills, flexibility, detail orientation and follow-through skills • You have a p roven ability to work well under pressure and resolve problems/conflicts in a diplomatic and tactful manner • You are ServSafe certified • You are able to work evenings, nights, weekends and holidays What you'll do • Ensure proper cash management controls are followed • Ensure kitchen, restaurant and bar operations are opened and closed • Provide daily communication between front-of-house and back-of-house about menu, issues, changes, and specials • Work with F&B management to submit orders for food, beverages, wine and liquor; adjust all par lists as needed • Manage monthly inventory, actively working with the F&B management on inventory control and maintaining positive relationships with suppliers • In partnership with F&B management, assess business needs for staffing and par levels; maintain an accurate and up-to-date plan of the Café's staffing needs, preparing schedules and ensuring adequate staffing for all shifts • Set and maintain cleanliness standards: clean chairs, tables, bars and service areas daily • Participate in the recruitment and onboarding of new Café employees; train new staff as required and contribute toward retention efforts Extra Perks! • Medical, dental and vision insurance coverage for eligible employees • 401(k) plan with Company match • Paid time off • Golf privileges • Discounts at Tetherow Restaurants & Golf Shop • $5 Employee Breakfast & Lunch Meals from The Row • Employee referral bonuses • Work in one of the most beautiful settings in Central Oregon! Compensation details: 22-24 Hourly Wage PIee29b665fde7-9285
Tetherow Resort has an immediate opening for a Café Supervisor! Why Tetherow? At Tetherow we energize and inspire our members and guests to live, explore, play and connect, and we encourage the same for our team members. We know our team members are our greatest ambassadors and are critical to our success, and we take pride in providing a beautiful environment where they can learn, grow, and thrive while working together to deliver an exceptional experience. We invite you to explore a career with us and join in the fun! Who you are • You are energetic, inspiring and adventurous and love to have fun while you're at work • You enjoy going above and beyond for your team and guests • You have a minimum of two years of experience working in a restaurant or related experience in a supervisory capacity • You are self-motivated with excellent organizational skills and attention to detail • You are 21 years of age and have current OLCC permit and Food Handlers permit • You have s tellar organizational skills, flexibility, detail orientation and follow-through skills • You have a p roven ability to work well under pressure and resolve problems/conflicts in a diplomatic and tactful manner • You are ServSafe certified • You are able to work evenings, nights, weekends and holidays What you'll do • Ensure proper cash management controls are followed • Ensure kitchen, restaurant and bar operations are opened and closed • Provide daily communication between front-of-house and back-of-house about menu, issues, changes, and specials • Work with F&B management to submit orders for food, beverages, wine and liquor; adjust all par lists as needed • Manage monthly inventory, actively working with the F&B management on inventory control and maintaining positive relationships with suppliers • In partnership with F&B management, assess business needs for staffing and par levels; maintain an accurate and up-to-date plan of the Café's staffing needs, preparing schedules and ensuring adequate staffing for all shifts • Set and maintain cleanliness standards: clean chairs, tables, bars and service areas daily • Participate in the recruitment and onboarding of new Café employees; train new staff as required and contribute toward retention efforts Extra Perks! • Medical, dental and vision insurance coverage for eligible employees • 401(k) plan with Company match • Paid time off • Golf privileges • Discounts at Tetherow Restaurants & Golf Shop • $5 Employee Breakfast & Lunch Meals from The Row • Employee referral bonuses • Work in one of the most beautiful settings in Central Oregon! Compensation details: 22-24 Hourly Wage PIee29b665fde7-9285
Wynn Resorts
Las Vegas, Nevada
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.