POSITION OVERVIEW The Male Spa Host is a customer-oriented individual who oversees the front desk and guest relations within the spa or wellness center. The main responsibility of the Lead Spa Host is to ensure that all guests receive a warm welcome, efficient check-in and check-out process, and outstanding service throughout their visit. Additionally, the Lead Spa Host will provide the first line of communication between spa leadership and host / linen runner teams. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: Welcome and interact with guests as they enter and exit the facility Provide a luxury experience while engaging conversations with guests and members Ensure that all spa facilities are neat, clean, and well stocked Maintain up-to-date knowledge of facility products, features, and amenities Provide all guests with tours of the facilities and lay out the features and benefits of facilities Issue all guests with a locker, robe, and spa slippers Review guest appointments/schedules and assist guest with escorting to where they will be picked up/returned for/from their treatments Be able to assist guests with all questions and booking requests while they are in the spa Be able to assist in other areas of the spa as needed without being prompted to do so Provide accurate, appropriate, and immediate responses to all guest requests; Follow up to ensure guest satisfaction Attend and participate in support training and staff meetings Ensure all Fontainebleau core values, property and department standards are implemented and applied Attend and participate in support training and staff meetings Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age. High School diploma or equivalent required Experience in a similar role for a high-luxury salon and spa preferred Experience in high-volume luxury spa or resort preferred Must be proficient in Microsoft applications (Excel, Word, PowerPoint, and Outlook) Polished appearance and demeanor Excellent guest and Member skills Effective time management skills and ability to multi-task in a fast-paced environment Extraordinary attention to detail, while working under tight deadlines Ability to resolve problems to the satisfaction of both the guest and the company Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Must be willing and able to work a flexible schedule to include holidays, nights, and weekends Work in a fast-paced, busy, and somewhat stressful environment SUPERVISORY RESPONSIBILITIES This position does not have direct supervisory responsibilities. DIVERSITY COMMITMENT Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect. CERTIFICATES, LICENSES, REGISTRATIONS Member must be able to qualify for licenses and permits required by federal, state, and local regulations. LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision. The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Member could be exposed to an environment containing unrestricted secondhand tobacco smoke. PAY TRANSPARENCY Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment. In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility. SALARY $15 per hour
May 18, 2024
Full time
POSITION OVERVIEW The Male Spa Host is a customer-oriented individual who oversees the front desk and guest relations within the spa or wellness center. The main responsibility of the Lead Spa Host is to ensure that all guests receive a warm welcome, efficient check-in and check-out process, and outstanding service throughout their visit. Additionally, the Lead Spa Host will provide the first line of communication between spa leadership and host / linen runner teams. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: Welcome and interact with guests as they enter and exit the facility Provide a luxury experience while engaging conversations with guests and members Ensure that all spa facilities are neat, clean, and well stocked Maintain up-to-date knowledge of facility products, features, and amenities Provide all guests with tours of the facilities and lay out the features and benefits of facilities Issue all guests with a locker, robe, and spa slippers Review guest appointments/schedules and assist guest with escorting to where they will be picked up/returned for/from their treatments Be able to assist guests with all questions and booking requests while they are in the spa Be able to assist in other areas of the spa as needed without being prompted to do so Provide accurate, appropriate, and immediate responses to all guest requests; Follow up to ensure guest satisfaction Attend and participate in support training and staff meetings Ensure all Fontainebleau core values, property and department standards are implemented and applied Attend and participate in support training and staff meetings Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age. High School diploma or equivalent required Experience in a similar role for a high-luxury salon and spa preferred Experience in high-volume luxury spa or resort preferred Must be proficient in Microsoft applications (Excel, Word, PowerPoint, and Outlook) Polished appearance and demeanor Excellent guest and Member skills Effective time management skills and ability to multi-task in a fast-paced environment Extraordinary attention to detail, while working under tight deadlines Ability to resolve problems to the satisfaction of both the guest and the company Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Must be willing and able to work a flexible schedule to include holidays, nights, and weekends Work in a fast-paced, busy, and somewhat stressful environment SUPERVISORY RESPONSIBILITIES This position does not have direct supervisory responsibilities. DIVERSITY COMMITMENT Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect. CERTIFICATES, LICENSES, REGISTRATIONS Member must be able to qualify for licenses and permits required by federal, state, and local regulations. LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision. The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Member could be exposed to an environment containing unrestricted secondhand tobacco smoke. PAY TRANSPARENCY Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment. In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility. SALARY $15 per hour
POSITION OVERVIEW The Lead Spa Host is a customer-oriented individual who oversees the front desk and guest relations within the spa or wellness center. The main responsibility of the Lead Spa Host is to ensure that all guests receive a warm welcome, efficient check-in and check-out process, and outstanding service throughout their visit. Additionally, the Lead Spa Host will provide the first line of communication between spa leadership and host / linen runner teams. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: Greet spa guests with a friendly and professional demeanor Assist guests with the check-in process, verifying appointments and personal details Inform guests about available spa services, packages, and promotions Address any inquiries or concerns promptly and professionally Manage the spa's appointment scheduling system Coordinate and confirm appointments for guests Ensure that appointments are scheduled efficiently to optimize spa services Provide personalized attention to guests, understanding their needs and preferences Offer recommendations on spa services based on guest preferences and requirements Handle guest complaints or issues, resolving them with a positive and satisfactory outcome Create a serene and welcoming atmosphere for guests during their visit Maintain accurate records of spa bookings, guest information, and payments Handle billing and payment processes, including processing cash, credit card, or gift card transactions Manage inventory of spa products, ensuring they are adequately stocked and organized Support Spa Operations Manager and Supervisor on all policies and procedures and assist with meeting and training the spa host and linen runner team Develop and maintain daily rotations of the spa host and linen runner team Attend and participate in support training and staff meetings Ensure all Fontainebleau core values, property, department standards are implemented and applied Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. High School diploma or equivalent required Six (6) months of experience as a lead in a similar role for a high-luxury salon and spa Experience in high-volume luxury spa or resort preferred Must be proficient in Microsoft applications (Excel, Word, PowerPoint, and Outlook) Polished appearance and demeanor Excellent guest and Member skills Effective time management skills and ability to multi-task in a fast-paced environment Extraordinary attention to detail, while working under tight deadlines Ability to resolve problems to the satisfaction of both the guest and the company Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Must be willing and able to work a flexible schedule to include holidays, nights, and weekends Work in a fast-paced, busy, and somewhat stressful environment SUPERVISORY RESPONSIBILITIES This position does not have direct supervisory responsibilities but will act as the liaison between spa hosts, linen runners, and leadership. DIVERSITY COMMITMENT Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect. CERTIFICATES, LICENSES, REGISTRATIONS Member must be able to qualify for licenses and permits required by federal, state, and local regulations. LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision. The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Member could be exposed to an environment containing unrestricted secondhand tobacco smoke. PAY TRANSPARENCY Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment. In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility. SALARY $19 per hour
May 18, 2024
Full time
POSITION OVERVIEW The Lead Spa Host is a customer-oriented individual who oversees the front desk and guest relations within the spa or wellness center. The main responsibility of the Lead Spa Host is to ensure that all guests receive a warm welcome, efficient check-in and check-out process, and outstanding service throughout their visit. Additionally, the Lead Spa Host will provide the first line of communication between spa leadership and host / linen runner teams. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: Greet spa guests with a friendly and professional demeanor Assist guests with the check-in process, verifying appointments and personal details Inform guests about available spa services, packages, and promotions Address any inquiries or concerns promptly and professionally Manage the spa's appointment scheduling system Coordinate and confirm appointments for guests Ensure that appointments are scheduled efficiently to optimize spa services Provide personalized attention to guests, understanding their needs and preferences Offer recommendations on spa services based on guest preferences and requirements Handle guest complaints or issues, resolving them with a positive and satisfactory outcome Create a serene and welcoming atmosphere for guests during their visit Maintain accurate records of spa bookings, guest information, and payments Handle billing and payment processes, including processing cash, credit card, or gift card transactions Manage inventory of spa products, ensuring they are adequately stocked and organized Support Spa Operations Manager and Supervisor on all policies and procedures and assist with meeting and training the spa host and linen runner team Develop and maintain daily rotations of the spa host and linen runner team Attend and participate in support training and staff meetings Ensure all Fontainebleau core values, property, department standards are implemented and applied Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. High School diploma or equivalent required Six (6) months of experience as a lead in a similar role for a high-luxury salon and spa Experience in high-volume luxury spa or resort preferred Must be proficient in Microsoft applications (Excel, Word, PowerPoint, and Outlook) Polished appearance and demeanor Excellent guest and Member skills Effective time management skills and ability to multi-task in a fast-paced environment Extraordinary attention to detail, while working under tight deadlines Ability to resolve problems to the satisfaction of both the guest and the company Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Must be willing and able to work a flexible schedule to include holidays, nights, and weekends Work in a fast-paced, busy, and somewhat stressful environment SUPERVISORY RESPONSIBILITIES This position does not have direct supervisory responsibilities but will act as the liaison between spa hosts, linen runners, and leadership. DIVERSITY COMMITMENT Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect. CERTIFICATES, LICENSES, REGISTRATIONS Member must be able to qualify for licenses and permits required by federal, state, and local regulations. LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision. The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Member could be exposed to an environment containing unrestricted secondhand tobacco smoke. PAY TRANSPARENCY Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment. In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility. SALARY $19 per hour
Additional Information Male Attendant Needed Job Number Job Category Spa Location The Ritz-Carlton Dallas, 2121 McKinney Avenue, Dallas, Texas, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations. Offer guests amenities such as water, juice, or heated neck pillows. Answer questions about general property information and amenities. Escort guests to and from treatment rooms. Check computer for updates and changes to schedule regularly throughout the day. Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas. Dispose of trash and dirty linens in the proper area. Secure supplies and equipment at the end of each shift. Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets. Anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors. _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
May 17, 2024
Full time
Additional Information Male Attendant Needed Job Number Job Category Spa Location The Ritz-Carlton Dallas, 2121 McKinney Avenue, Dallas, Texas, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations. Offer guests amenities such as water, juice, or heated neck pillows. Answer questions about general property information and amenities. Escort guests to and from treatment rooms. Check computer for updates and changes to schedule regularly throughout the day. Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas. Dispose of trash and dirty linens in the proper area. Secure supplies and equipment at the end of each shift. Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets. Anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors. _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
The Garden City Hotel features timeless elegance with modern-day comforts. The property showcases renovated guest rooms along with luxurious suites, first-class culinary backed by Celebrity Chef David Burke, and an array of banquet halls. In order to best serve our guests, we have a portfolio of elegant facilities, such as Red Hots Spa Spa and Salon, and Arrangement Bar by Andrew Scott. Our property also boasts Red Salt Room, King Bar, The Rose Room Underground Lounge and The Patio Bar, all inspired by Chef David Burke. Located in the heart of Garden City, the Hotel is a stone's throw away from Manhattan, only 15 miles by car or 45 minutes by Long Island Railroad. We are looking for a self-motivated and experienced Guest Services evening and Overnight Relief Manager who will assist us in continuing to provide the excellent level of service for which The Garden City Hotel is known. A Guest Service Manager is responsible for overseeing Guest Services, Concierge, Valet parking and Bell Attendants to ensure customer satisfaction, quality service, compliance with company policies and procedures while meeting/exceeding financial goals. In this role a Guest Service Manager is responsible for providing excellent service oversight to our guests while maximizing room revenue and productivity. This position will require a minimum of 2 overnight relief shifts (Friday & Saturday ) per week. Responsibilities include, but are not limited to: Approach all encounters with guests and team members in an attentive, friendly, courteous and service-oriented manner. Comply with all safety standards to encourage safe and efficient hotel operations Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate, coach and counsel all Front Office personnel according to hotel standards. Develop team members and ensure training of Front Office personnel. Maintain a professional working relationship and promote open lines of communication with managers, team members and other departments. Daily walk around of the house to ensure cleanliness standards are being met while noise pollution is under control. Monitor oversold dates to ensure the maximization of room's revenue. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc. Monitor and ensure compliance with SOP's in Rooms and Loss Prevention. Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met. Monitor labor expenses through schedule approval process and ensure budgeted productivity. Work closely with Rooms Division including Housekeeping, Engineering, Security, and Valet to ensure efficient and effective operations and to continuously improve service. Requirements: At least 4 years of progressive front office operations experience and 2 years in a managerial role Must be proficient with O PERA PMS This position requires flexibility with scheduling on all shifts including overnights, weekends and holidays. Benefits: Group Health Insurance Plans (Medical, Dental, Vision) Company Paid Life Insurance Supplemental Short Term Disability Long Term Disability 401k Retirement Savings Plan Paid Vacation Days and Paid PTO Days Complimentary Employee Cafeteria You must provide a resume detailing your work history to be considered. EOE/M/F/D/V See what our employees have to say about being a part of the prestigious Garden City Hotel team. Click here for a brief introduction into some of our many success stories!
May 17, 2024
Full time
The Garden City Hotel features timeless elegance with modern-day comforts. The property showcases renovated guest rooms along with luxurious suites, first-class culinary backed by Celebrity Chef David Burke, and an array of banquet halls. In order to best serve our guests, we have a portfolio of elegant facilities, such as Red Hots Spa Spa and Salon, and Arrangement Bar by Andrew Scott. Our property also boasts Red Salt Room, King Bar, The Rose Room Underground Lounge and The Patio Bar, all inspired by Chef David Burke. Located in the heart of Garden City, the Hotel is a stone's throw away from Manhattan, only 15 miles by car or 45 minutes by Long Island Railroad. We are looking for a self-motivated and experienced Guest Services evening and Overnight Relief Manager who will assist us in continuing to provide the excellent level of service for which The Garden City Hotel is known. A Guest Service Manager is responsible for overseeing Guest Services, Concierge, Valet parking and Bell Attendants to ensure customer satisfaction, quality service, compliance with company policies and procedures while meeting/exceeding financial goals. In this role a Guest Service Manager is responsible for providing excellent service oversight to our guests while maximizing room revenue and productivity. This position will require a minimum of 2 overnight relief shifts (Friday & Saturday ) per week. Responsibilities include, but are not limited to: Approach all encounters with guests and team members in an attentive, friendly, courteous and service-oriented manner. Comply with all safety standards to encourage safe and efficient hotel operations Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate, coach and counsel all Front Office personnel according to hotel standards. Develop team members and ensure training of Front Office personnel. Maintain a professional working relationship and promote open lines of communication with managers, team members and other departments. Daily walk around of the house to ensure cleanliness standards are being met while noise pollution is under control. Monitor oversold dates to ensure the maximization of room's revenue. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc. Monitor and ensure compliance with SOP's in Rooms and Loss Prevention. Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met. Monitor labor expenses through schedule approval process and ensure budgeted productivity. Work closely with Rooms Division including Housekeeping, Engineering, Security, and Valet to ensure efficient and effective operations and to continuously improve service. Requirements: At least 4 years of progressive front office operations experience and 2 years in a managerial role Must be proficient with O PERA PMS This position requires flexibility with scheduling on all shifts including overnights, weekends and holidays. Benefits: Group Health Insurance Plans (Medical, Dental, Vision) Company Paid Life Insurance Supplemental Short Term Disability Long Term Disability 401k Retirement Savings Plan Paid Vacation Days and Paid PTO Days Complimentary Employee Cafeteria You must provide a resume detailing your work history to be considered. EOE/M/F/D/V See what our employees have to say about being a part of the prestigious Garden City Hotel team. Click here for a brief introduction into some of our many success stories!
CULTURE: Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, "As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time." Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you're seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment. SUMMARY: The primary purpose of this position is to welcome and greet all guests coming into the Spa in a positive manner and ensuring the guests have a comfortable and relaxing experience. EDUCATION and/or EXPERIENCE: High School Diploma or General Education (GED) and a minimum of 1 year related receptionist experience desired; or an equivalent combination of education and experience. ESSENTIAL DUTIES AND RESPONSIBILITIES: Greet each guest with a smile. Stay up-dated accordingly in the latest developments pertinent to the department and is well versed and trained in their usage. Attend weekly formal meetings conducted by the Supervisor and/or Department Manager. Responsible for maintaining a high level of cleanliness within the entire Spa facility and in all work areas. Must attend product knowledge training. Promote and sell body products. Must be able to take the initiative and communicate to managers and leads when issues occur with booking appointments or information is shared by the guest. Key partner who understands and can utilize the Spa software and computer programs. Must have the ability to remain calm and work well under pressure without letting that pressure show to guests or Employees. Must possess the conflict resolution skills necessary to evaluate product and treatment quality and guests complaints. Must exhibit a sincere desire and ability to actively listen and work well with people, assess their needs and be able to provide assistance and resolution. Must have a willingness to work and be flexible in work scheduling. Must ensure the privacy of each guest. Must be able to assist in The Spa operations, including Retail and Salon Desks. CPR training required within 90 days of employment. Must be knowledgeable about the Resort and the surrounding areas. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Employee is regularly required to walk and talk or hear. The Employee is frequently required to stand; sit; uses hands and fingers; or feel; and reach with hands and arms. The Employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl. The Employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Employee is occasionally exposed to moving mechanical parts, toxic or caustic chemicals, fumes or airborne particles, wet and/or humid conditions and outside weather conditions, extreme cold and/or heat, and risk of electrical shock. The noise level in the work environment is usually quiet. Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.
May 06, 2024
Full time
CULTURE: Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, "As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time." Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you're seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment. SUMMARY: The primary purpose of this position is to welcome and greet all guests coming into the Spa in a positive manner and ensuring the guests have a comfortable and relaxing experience. EDUCATION and/or EXPERIENCE: High School Diploma or General Education (GED) and a minimum of 1 year related receptionist experience desired; or an equivalent combination of education and experience. ESSENTIAL DUTIES AND RESPONSIBILITIES: Greet each guest with a smile. Stay up-dated accordingly in the latest developments pertinent to the department and is well versed and trained in their usage. Attend weekly formal meetings conducted by the Supervisor and/or Department Manager. Responsible for maintaining a high level of cleanliness within the entire Spa facility and in all work areas. Must attend product knowledge training. Promote and sell body products. Must be able to take the initiative and communicate to managers and leads when issues occur with booking appointments or information is shared by the guest. Key partner who understands and can utilize the Spa software and computer programs. Must have the ability to remain calm and work well under pressure without letting that pressure show to guests or Employees. Must possess the conflict resolution skills necessary to evaluate product and treatment quality and guests complaints. Must exhibit a sincere desire and ability to actively listen and work well with people, assess their needs and be able to provide assistance and resolution. Must have a willingness to work and be flexible in work scheduling. Must ensure the privacy of each guest. Must be able to assist in The Spa operations, including Retail and Salon Desks. CPR training required within 90 days of employment. Must be knowledgeable about the Resort and the surrounding areas. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Employee is regularly required to walk and talk or hear. The Employee is frequently required to stand; sit; uses hands and fingers; or feel; and reach with hands and arms. The Employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl. The Employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Employee is occasionally exposed to moving mechanical parts, toxic or caustic chemicals, fumes or airborne particles, wet and/or humid conditions and outside weather conditions, extreme cold and/or heat, and risk of electrical shock. The noise level in the work environment is usually quiet. Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.