Leisure travel Agent | Hospitality Jobs

OPEN TO FULL TIME OR PART TIME EMPLOYMENT

A current gregarious personal assistant to wealthy families with a high spirited "can do" attitude. Experienced in meeting last minute demands and improving efficiency to create a sense of organized calm, I excel at anticipating the needs of people. From organizing travel arrangements to household necessities my impeccable time management skills and superior communication allows me to thrive in busy environments. I am well traveled and have savvy NYC insider knowledge. Not only was I former hotel concierge but as a naturally curious person I obtained my tour guiding license and relish in knowing the history of NYC. I speak Spanish conversationally and always curate memorable experiences.

Personal Assistant/Home manager

Mar 2017 - Jul 2018 Premier Life Management

NOTE CURRENTLY EMPLOYED HERE SEEKING TO FIND OTHER EMPLOYMENT
Schedules personal and household appointments, including sourcing vendors and pet needs
Researches and plans vacations, including ground transportation, hotels, procuring Broadway tickets and dinner reservations
Oversees upkeep of homes by providing detail-oriented guidance and leadership to manage maintenance activities
Clears overwhelmed spaces by organizing papers, closets, sundries, photos and any other domestic items
Personally shops for household items and groceries including high end non- American food items
Orchestrates moving into a new home including attention and upkeep of high end art

Hotel Concierge

Mar 2017 - Nov 2018 BigBus Tours

Service-focused team player with strong commitment to providing impeccable assistance in person to diverse guests at Hilton Grand Central with recommendations for places of interest, restaurants, directions, nightlife and setting up ground transportation while selling tours and theater tickets
Evaluates customer’s needs and determines which experiences could address such needs
Facilitates a better and easier New York City experience by empowering clients with insider information
Resolves guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions

Hotel Concierge

Feb 2012 - Apr 2017 Continental Guest Services

Provides impeccable service in person to diverse guests in various Manhattan hotels (Hilton Grand Central, Watson, New Yorker, and more) with recommendations for places of interest, restaurants, directions and nightlife while selling theater tickets, sporting events, attractions and tours
Evaluates customer’s needs and determines which experiences could address such needs
Facilitates a better and easier New York City experience by empowering clients with insider information
Resolves guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions

English as a Second Language, Dance and Theater Teacher

Sep 1999 - Jun 2011 NYC Board of Education

Leverages a diverse skill set in providing ESL, dance and drama instruction to Pre-K through 8th grade students

MA English as a Second language

Jan 1998 - Jun 2001 Adelphi University

jocelyn

druyan

jocelyn druyan

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