$13.35/hr. + tips ($16/hr. during training) Job Summary The Server is responsible for supporting the seamless running of the restaurant by providing a highly efficient and effective service, ensuring standards are maintained and customer needs are anticipated. Establishing and maintaining good working relationships amongst the restaurant and the kitchen team. II. Essential Job Functions Job Activities Customer Service Provides a speedy, efficient, and professional level of service always. Is responsive to any guest's request. Controls section during service, taking orders and issuing bills. Ensures that all customers receive the best possible service and care. Maximizes sales opportunities through good service and table scanning. Makes side dishes or appetizers tableside for any customer. Runs drinks from the service bar if needed to the customer. Cut any meat tableside if needed. Make meat tartar or tuna tartar tableside if needed. Runs food to any table as needed. Works with restaurant staff to create a positive dining experience for guests. Greets customers and answers all questions. Alerts team members when tables need attention if they are not present and assists them in helping with their tables. Has knowledge of the menu, with the ability to make suggestions. Ensures tables are enjoying their meals and takes action to correct any problems. Collects payments from tables. Department Responsibilities Arrives at work for scheduled shifts and is punctual, always following company absence, lateness procedure if unable to do so. Treats company property with due care and attention. Attends meetings / training sessions as required by the management team. Adheres to and maintains cleaning checklists and carries out any other duties and responsibilities as assigned. Is aware of restaurant / company skills and standards, ensuring these are followed. Informs managers of any complaints / comments / perceived issues. Is always hands-on and present in the restaurant during service. Has a thorough knowledge of the food and dessert menu. Communicates any issues or ideas to the management team. Becomes a professional, valued member of the team with a flexible approach to improving customer experience. Cleans tables and removes dishes after the customer leaves, or as needed. Carries loads of soiled dirty dishes to the dishwasher to be cleaned. Ensures availability of clean dishes, flatware, glasses, straws, napkins, and other dining materials. Resets tables when customer leaves for next customer party. Can remain focused and on-task. Sweeps and mops floors, even if items are broken or spilled. Personal Competencies These describe the behavior you will need to demonstrate to carry out your job effectively: Maintains a high customer awareness by approaching your job with the customers always in mind. Is financially aware of costs involved in the operations and is responsible for controlling costs. Is motivated and committed to your personal development , approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve your personal performance Is adaptable , responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities. Maintains a high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues Ensures that the quantity of work is sufficiently productive under the normal business levels. III. Additional Duties Performs other job-related duties as directed. To always work as a team player and be prepared to be flexible to ensure that operations are always as efficient and profitable as possible. IV. Education, Experience and Skill Requirements High School Diploma Good communication and organizational skills. Ability to handle stressful situations and be able to prevent and/or handle emergency situations. A cheerful, positive attitude when working with a variety of people, and be able to work well under pressure. Responsible, neat, and clean in appearance. Strong communication skills with supervisors and team members. Must be able to read, write and speak English.
May 16, 2024
Full time
$13.35/hr. + tips ($16/hr. during training) Job Summary The Server is responsible for supporting the seamless running of the restaurant by providing a highly efficient and effective service, ensuring standards are maintained and customer needs are anticipated. Establishing and maintaining good working relationships amongst the restaurant and the kitchen team. II. Essential Job Functions Job Activities Customer Service Provides a speedy, efficient, and professional level of service always. Is responsive to any guest's request. Controls section during service, taking orders and issuing bills. Ensures that all customers receive the best possible service and care. Maximizes sales opportunities through good service and table scanning. Makes side dishes or appetizers tableside for any customer. Runs drinks from the service bar if needed to the customer. Cut any meat tableside if needed. Make meat tartar or tuna tartar tableside if needed. Runs food to any table as needed. Works with restaurant staff to create a positive dining experience for guests. Greets customers and answers all questions. Alerts team members when tables need attention if they are not present and assists them in helping with their tables. Has knowledge of the menu, with the ability to make suggestions. Ensures tables are enjoying their meals and takes action to correct any problems. Collects payments from tables. Department Responsibilities Arrives at work for scheduled shifts and is punctual, always following company absence, lateness procedure if unable to do so. Treats company property with due care and attention. Attends meetings / training sessions as required by the management team. Adheres to and maintains cleaning checklists and carries out any other duties and responsibilities as assigned. Is aware of restaurant / company skills and standards, ensuring these are followed. Informs managers of any complaints / comments / perceived issues. Is always hands-on and present in the restaurant during service. Has a thorough knowledge of the food and dessert menu. Communicates any issues or ideas to the management team. Becomes a professional, valued member of the team with a flexible approach to improving customer experience. Cleans tables and removes dishes after the customer leaves, or as needed. Carries loads of soiled dirty dishes to the dishwasher to be cleaned. Ensures availability of clean dishes, flatware, glasses, straws, napkins, and other dining materials. Resets tables when customer leaves for next customer party. Can remain focused and on-task. Sweeps and mops floors, even if items are broken or spilled. Personal Competencies These describe the behavior you will need to demonstrate to carry out your job effectively: Maintains a high customer awareness by approaching your job with the customers always in mind. Is financially aware of costs involved in the operations and is responsible for controlling costs. Is motivated and committed to your personal development , approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve your personal performance Is adaptable , responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities. Maintains a high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues Ensures that the quantity of work is sufficiently productive under the normal business levels. III. Additional Duties Performs other job-related duties as directed. To always work as a team player and be prepared to be flexible to ensure that operations are always as efficient and profitable as possible. IV. Education, Experience and Skill Requirements High School Diploma Good communication and organizational skills. Ability to handle stressful situations and be able to prevent and/or handle emergency situations. A cheerful, positive attitude when working with a variety of people, and be able to work well under pressure. Responsible, neat, and clean in appearance. Strong communication skills with supervisors and team members. Must be able to read, write and speak English.
Job Description Job Description BartenderThe Bartender reports to the Restaurant Manager on duty and is the primary resource to ensure each guest receives a Gold Standard bar experience on every visit. Responsibilities PeopleGreet guests with a smile! Responsible for welcoming new and repeat guests every visitBuild a rapport with regular guests to create a welcoming atmosphere Promote a fun and positive work environmentTeamwork! Must be able to work with others on the line and communicate effectively with cooks and managers in a busy restaurant environment OperationsLearn/know drink recipes (standard bar and Smashburger signature) Verify identification and age requirements of guests before serving guests Adhere to local and state liquor laws -Adhere to our company alcohol service policiesMaintain ABC certification cardMix and serve drinks following set standard recipesEnsures that drinks are poured accurately and delivered promptly Be knowledgeable of all menu items so you can make meal suggestions and answer questionsVerify each guest order for accuracy when entering into the POS and complete POS transactionsFollow tab management, cash handling and payment collection procedures (balance cash drawers and receipts at the end of a shift) Visit guests after food delivery to ensure guests have everything they need (refills, condiments, etc.) and that their experience has been perfectEncourage guests to complete surveys upon each visitFoster and value a safe work environment by following all personal and food safety and security standardsHave pride in keeping floors, counters, dining area and restrooms clean at all timesAbility to listen, communicate and work well with others in a busy restaurant environmentValues integrity and doing the right thing, even when no one is watching Serve guests safely and responsibility with the highest integrity ProfitFollow company cash policies to ensure minimal losses through theft or shortagesUpsell food items to all guests ordering Follow company order accuracy procedures to ensure a happy guest and minimize wasteSalesAdhere to all active marketing promotionsSmashburger Guest Service Expert Requirements Must be 21years oldPhysical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 60 lbs.Show up on time to work variable hours/days, including nights, weekends, and holidaysAdhere to Smashburger uniform policyMust successfully complete Smashburger training programAbility to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulationsMust be able to produce authorized U.S. work documents; Smashburger participates in E-verify "This position requires the individual to be vaccinated with at least one dose of COVID-19 Vaccine NYC Public mandate by September 13, 2021 unless the individual can prove a qualifying exemption." We use eVerify to confirm U.S. Employment eligibility.
May 15, 2024
Full time
Job Description Job Description BartenderThe Bartender reports to the Restaurant Manager on duty and is the primary resource to ensure each guest receives a Gold Standard bar experience on every visit. Responsibilities PeopleGreet guests with a smile! Responsible for welcoming new and repeat guests every visitBuild a rapport with regular guests to create a welcoming atmosphere Promote a fun and positive work environmentTeamwork! Must be able to work with others on the line and communicate effectively with cooks and managers in a busy restaurant environment OperationsLearn/know drink recipes (standard bar and Smashburger signature) Verify identification and age requirements of guests before serving guests Adhere to local and state liquor laws -Adhere to our company alcohol service policiesMaintain ABC certification cardMix and serve drinks following set standard recipesEnsures that drinks are poured accurately and delivered promptly Be knowledgeable of all menu items so you can make meal suggestions and answer questionsVerify each guest order for accuracy when entering into the POS and complete POS transactionsFollow tab management, cash handling and payment collection procedures (balance cash drawers and receipts at the end of a shift) Visit guests after food delivery to ensure guests have everything they need (refills, condiments, etc.) and that their experience has been perfectEncourage guests to complete surveys upon each visitFoster and value a safe work environment by following all personal and food safety and security standardsHave pride in keeping floors, counters, dining area and restrooms clean at all timesAbility to listen, communicate and work well with others in a busy restaurant environmentValues integrity and doing the right thing, even when no one is watching Serve guests safely and responsibility with the highest integrity ProfitFollow company cash policies to ensure minimal losses through theft or shortagesUpsell food items to all guests ordering Follow company order accuracy procedures to ensure a happy guest and minimize wasteSalesAdhere to all active marketing promotionsSmashburger Guest Service Expert Requirements Must be 21years oldPhysical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 60 lbs.Show up on time to work variable hours/days, including nights, weekends, and holidaysAdhere to Smashburger uniform policyMust successfully complete Smashburger training programAbility to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulationsMust be able to produce authorized U.S. work documents; Smashburger participates in E-verify "This position requires the individual to be vaccinated with at least one dose of COVID-19 Vaccine NYC Public mandate by September 13, 2021 unless the individual can prove a qualifying exemption." We use eVerify to confirm U.S. Employment eligibility.
Job Description Job Description SMASHBURGERCookOur first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a better burger! Better burgers takes better service, support and teamwork. That's why we treat our team members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in building internal opportunities for our teams' learning and growth." We just build better. Better Burgers. Better Teams. Better Experiences. Better Benefits: Build a better experience work & lifestyle!Tip share-earn up to $2/hr. extra in tipsGet Paid $ to Refer your Friends 50% of the best burgers around (or other menu options)Flexible schedules in a fun, family friendly, team environmentMedical, Dental and Vision Options Paid time off - vacation and sick 401K match (21 and older)Employee Assistance ProgramFast track for career opportunities and management experienceFree uniform and hat Eligibility based off of time in position and average hours worked Referred Employees Must Be in Good Standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributions Cook ResponsibilitiesReporting to the Restaurant General Manager, our cooks are the champions of better burgers! In this role you will:Be a menu expert, follow Smashburger's prep and menu recipe standards to prepare guest orders Reading, preparing and cooking food orders to specifications is a must! This ensures guest satisfaction, gold standards and minimizes wasteBe a team player. Must be able to work with others on the line and communicate effectively with Guest Service Experts (GSE) and managers in a busy restaurant environmentEnsure all food items are rung in prior to preparing orders; but be flexible to verbal instructions being called back (sometimes GSEs or guests get the order wrong from intake - we are all human)Have pride in maintaining cleanliness of kitchen floors, equipment and counters at all times with the use of company approved cleaning productsOperate large cooking equipment such as grills and deep fryers; must be capable of using knives and slicing equipment with proper PPEFollow checklists and proven systems to set up, stock and close the kitchen Learn new recipes and procedures to support marketing promotionsAssist GSEs in managing dining room cleanliness and efficient food delivery, and other duties as assigned by management Foster and value a safe work environment by following all personal and food safety and security standards Cook RequirementsNo experience necessary - we build better skills! Must successfully complete Smashburger training programMust be 16 years of age or olderPhysical ability to stand for extended periods of time; move, reach, grasp and lift boxes of food/ supplies up to 50 lbs.Kneel, bend, twist, stoop and smashAbility to work in high temperatures - it gets hot in the kitchen!Showing up on time to work variable hours/days, including nights, weekends, and holidays is an essential function of the jobFollow Smashburger uniform standardsAbility to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulationsMust be able to produce authorized U.S. work documents; Smashburger participates in E-verify All applicants and employees have an equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants, prospective applicants or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual's work performance or creating an intimidating, hostile, or offensive work environment. We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law. Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge. We use eVerify to confirm U.S. Employment eligibility.
May 08, 2024
Full time
Job Description Job Description SMASHBURGERCookOur first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a better burger! Better burgers takes better service, support and teamwork. That's why we treat our team members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in building internal opportunities for our teams' learning and growth." We just build better. Better Burgers. Better Teams. Better Experiences. Better Benefits: Build a better experience work & lifestyle!Tip share-earn up to $2/hr. extra in tipsGet Paid $ to Refer your Friends 50% of the best burgers around (or other menu options)Flexible schedules in a fun, family friendly, team environmentMedical, Dental and Vision Options Paid time off - vacation and sick 401K match (21 and older)Employee Assistance ProgramFast track for career opportunities and management experienceFree uniform and hat Eligibility based off of time in position and average hours worked Referred Employees Must Be in Good Standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributions Cook ResponsibilitiesReporting to the Restaurant General Manager, our cooks are the champions of better burgers! In this role you will:Be a menu expert, follow Smashburger's prep and menu recipe standards to prepare guest orders Reading, preparing and cooking food orders to specifications is a must! This ensures guest satisfaction, gold standards and minimizes wasteBe a team player. Must be able to work with others on the line and communicate effectively with Guest Service Experts (GSE) and managers in a busy restaurant environmentEnsure all food items are rung in prior to preparing orders; but be flexible to verbal instructions being called back (sometimes GSEs or guests get the order wrong from intake - we are all human)Have pride in maintaining cleanliness of kitchen floors, equipment and counters at all times with the use of company approved cleaning productsOperate large cooking equipment such as grills and deep fryers; must be capable of using knives and slicing equipment with proper PPEFollow checklists and proven systems to set up, stock and close the kitchen Learn new recipes and procedures to support marketing promotionsAssist GSEs in managing dining room cleanliness and efficient food delivery, and other duties as assigned by management Foster and value a safe work environment by following all personal and food safety and security standards Cook RequirementsNo experience necessary - we build better skills! Must successfully complete Smashburger training programMust be 16 years of age or olderPhysical ability to stand for extended periods of time; move, reach, grasp and lift boxes of food/ supplies up to 50 lbs.Kneel, bend, twist, stoop and smashAbility to work in high temperatures - it gets hot in the kitchen!Showing up on time to work variable hours/days, including nights, weekends, and holidays is an essential function of the jobFollow Smashburger uniform standardsAbility to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulationsMust be able to produce authorized U.S. work documents; Smashburger participates in E-verify All applicants and employees have an equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants, prospective applicants or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual's work performance or creating an intimidating, hostile, or offensive work environment. We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law. Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge. We use eVerify to confirm U.S. Employment eligibility.
Job Description Job Description BartenderThe Bartender reports to the Restaurant Manager on duty and is the primary resource to ensure each guest receives a Gold Standard bar experience on every visit. Responsibilities PeopleGreet guests with a smile! Responsible for welcoming new and repeat guests every visitBuild a rapport with regular guests to create a welcoming atmospherePromote a fun and positive work environmentTeamwork! Must be able to work with others on the line and communicate effectively with cooks and managers in a busy restaurant environment OperationsLearn/know drink recipes (standard bar and Smashburger signature)Verify identification and age requirements of guests before serving guestsAdhere to local and state liquor laws -Adhere to our company alcohol service policiesMaintain ABC certification cardMix and serve drinks following set standard recipesEnsures that drinks are poured accurately and delivered promptly Be knowledgeable of all menu items so you can make meal suggestions and answer questionsVerify each guest order for accuracy when entering into the POS and complete POS transactionsFollow tab management, cash handling and payment collection procedures (balance cash drawers and receipts at the end of a shift)Visit guests after food delivery to ensure guests have everything they need (refills, condiments, etc.) and that their experience has been perfectEncourage guests to complete surveys upon each visitFoster and value a safe work environment by following all personal and food safety and security standardsHave pride in keeping floors, counters, dining area and restrooms clean at all timesAbility to listen, communicate and work well with others in a busy restaurant environmentValues integrity and doing the right thing, even when no one is watchingServe guests safely and responsibility with the highest integrity ProfitFollow company cash policies to ensure minimal losses through theft or shortagesUpsell food items to all guests orderingFollow company order accuracy procedures to ensure a happy guest and minimize wasteSalesAdhere to all active marketing promotionsSmashburger Guest Service Expert Requirements Must be 21years oldPhysical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 60 lbs.Show up on time to work variable hours/days, including nights, weekends, and holidaysAdhere to Smashburger uniform policyMust successfully complete Smashburger training programAbility to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulationsMust be able to produce authorized U.S. work documents; Smashburger participates in E-verify "This position requires the individual to be vaccinated with at least one dose of COVID-19 Vaccine NYC Public mandate by September 13, 2021 unless the individual can prove a qualifying exemption." IND1 We use eVerify to confirm U.S. Employment eligibility.
May 08, 2024
Full time
Job Description Job Description BartenderThe Bartender reports to the Restaurant Manager on duty and is the primary resource to ensure each guest receives a Gold Standard bar experience on every visit. Responsibilities PeopleGreet guests with a smile! Responsible for welcoming new and repeat guests every visitBuild a rapport with regular guests to create a welcoming atmospherePromote a fun and positive work environmentTeamwork! Must be able to work with others on the line and communicate effectively with cooks and managers in a busy restaurant environment OperationsLearn/know drink recipes (standard bar and Smashburger signature)Verify identification and age requirements of guests before serving guestsAdhere to local and state liquor laws -Adhere to our company alcohol service policiesMaintain ABC certification cardMix and serve drinks following set standard recipesEnsures that drinks are poured accurately and delivered promptly Be knowledgeable of all menu items so you can make meal suggestions and answer questionsVerify each guest order for accuracy when entering into the POS and complete POS transactionsFollow tab management, cash handling and payment collection procedures (balance cash drawers and receipts at the end of a shift)Visit guests after food delivery to ensure guests have everything they need (refills, condiments, etc.) and that their experience has been perfectEncourage guests to complete surveys upon each visitFoster and value a safe work environment by following all personal and food safety and security standardsHave pride in keeping floors, counters, dining area and restrooms clean at all timesAbility to listen, communicate and work well with others in a busy restaurant environmentValues integrity and doing the right thing, even when no one is watchingServe guests safely and responsibility with the highest integrity ProfitFollow company cash policies to ensure minimal losses through theft or shortagesUpsell food items to all guests orderingFollow company order accuracy procedures to ensure a happy guest and minimize wasteSalesAdhere to all active marketing promotionsSmashburger Guest Service Expert Requirements Must be 21years oldPhysical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 60 lbs.Show up on time to work variable hours/days, including nights, weekends, and holidaysAdhere to Smashburger uniform policyMust successfully complete Smashburger training programAbility to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulationsMust be able to produce authorized U.S. work documents; Smashburger participates in E-verify "This position requires the individual to be vaccinated with at least one dose of COVID-19 Vaccine NYC Public mandate by September 13, 2021 unless the individual can prove a qualifying exemption." IND1 We use eVerify to confirm U.S. Employment eligibility.
Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Rooftop Server. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading Here at Arlowe strive to create a sense of awe that leaves those we touch wanting more" As a Restaurant Server, you contribute a tremendous amount towards our success. You have a direct impact on the level of service that we offer to our guests, not only through your service but your interaction with the guests themselves. Additionally, you are the key liaison between the front of the house and the kitchen, and your clear communication will lend itself to a smooth service. You have been chosen for this position because of your experience, ability, and character. Together, we will work to provide a memorable dining experience for each of our guests. RESONSIBILITIES AND AUTHORITIES: Always treat guests with courtesy and respect in a variety of situations Practice Honesty & Integrity Maintain open communication with Managers and all other departments Complete all opening duties as assigned. Be mindful of the importance of personal hygiene and grooming Adhere to hotel Health and Safety guidelines Participate in pre-shift Showcase ability to work under pressure and in a fast paced environment Immediately report any accident and or incident which may occur while at work. Acknowledge guest with eye contact Use guest name whenever possible Report all guest concerns to management in a timely manner SPECIFIC DUTIES Take guest's food and beverage orders, utilize salesmanship techniques, and make appropriate recommendations. Always read your guests when making suggestions. Accurately input orders into POS system. Document all orders on a server dupe pad as a back-up record in case the POS system is ever inoperative. Retrieve all beverages from service bar and serve promptly. All beverages are ideally served from the right and to the right of the guest. Open all wine and champagne bottles using proper wine service techniques. Anticipate guest's needs and respond promptly. Acknowledge all guests regardless of whether they are in your station. Interact in courteous and professional manner with guests, supervisors, and co-workers. Always make guests feel you are on their side by apologizing and being proactive in resolving guest complaints. Alert management to any and all issues that arise at a table. Monitor and maintain cleanliness, sanitation, and organization of all service areas. Retrieve bread from the kitchen, stock the bread drawers, and monitor quality and consistency throughout the night. Prep butter/spread according to pars. Deliver bread to all tables after the order has been taken. Keep the linen storage areas clean and stocked. Clear each course promptly. Clear all guests' plates at once, unless otherwise indicated (napkin on plate, plate pushed away, etc.). Properly mark all tables for each course before delivery of food to the table. Clear each course promptly using clearing guidelines outlined in the sequence of service. Continuously review menu items, and keep up-to-date with all changes. Use daily shift notes as your guide. Alert management to great guests, big spenders, and anyone else you think wants extra attention. Alert chef to all allergies. Alert food runners to all position changes. Ensure accuracy of guest checks and promptly process payments. Complete end of night closing check out. Complete running side-work throughout the evening as assigned. Notify management to any pertinent information related to the shift. Clock in and out for each shift. Notify a manager if you are unable to do so. Follow all responsible alcohol practices. Card all guests who appear under the age of 40 and never serve alcohol to an intoxicated guest. Follow all Health Department "best practices" notes that are found in each service station. Properly stock all plates, silverware, and condiments to par according to restaurant standards. Communicate any supply shortages to management. Deliver food to the table accurately, effectively, and with grace. Announce the item you are delivering to the guest. For example, "Harold's Special Pork Chop" Be prepared to answer any questions the guest may have. Be able to accurately and enthusiastically describe all menu items and their ingredients. Know all front of house and kitchen etiquette procedures. Work with chef to update the kitchen on table status and course readiness. Anticipate guests needs, respond promptly, and acknowledge all guests. Make sure guests have everything they need before leaving the table. Interact in a courteous and professional manner with guests, supervisors, and co-workers. Monitor and maintain cleanliness, sanitation, and organization of the line, dining room floors, and paths of service. Properly stock all plates, silverware, and condiments to par according to restaurant standards. Communicate any supply shortages to management. Clear and re-set tables with attention to detail according to restaurant standards Complete extra cleaning projects as assigned. Complete end of night closing side-work as per restaurant standards. Complete all opening duties as assigned REQUIREMENTS: 1 -2 years of customer service experience preferred Ability to work in a standing position for long periods of time (up to 5 hours). SALARY: $10.35/hour + Tip
Apr 26, 2024
Full time
Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Rooftop Server. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading Here at Arlowe strive to create a sense of awe that leaves those we touch wanting more" As a Restaurant Server, you contribute a tremendous amount towards our success. You have a direct impact on the level of service that we offer to our guests, not only through your service but your interaction with the guests themselves. Additionally, you are the key liaison between the front of the house and the kitchen, and your clear communication will lend itself to a smooth service. You have been chosen for this position because of your experience, ability, and character. Together, we will work to provide a memorable dining experience for each of our guests. RESONSIBILITIES AND AUTHORITIES: Always treat guests with courtesy and respect in a variety of situations Practice Honesty & Integrity Maintain open communication with Managers and all other departments Complete all opening duties as assigned. Be mindful of the importance of personal hygiene and grooming Adhere to hotel Health and Safety guidelines Participate in pre-shift Showcase ability to work under pressure and in a fast paced environment Immediately report any accident and or incident which may occur while at work. Acknowledge guest with eye contact Use guest name whenever possible Report all guest concerns to management in a timely manner SPECIFIC DUTIES Take guest's food and beverage orders, utilize salesmanship techniques, and make appropriate recommendations. Always read your guests when making suggestions. Accurately input orders into POS system. Document all orders on a server dupe pad as a back-up record in case the POS system is ever inoperative. Retrieve all beverages from service bar and serve promptly. All beverages are ideally served from the right and to the right of the guest. Open all wine and champagne bottles using proper wine service techniques. Anticipate guest's needs and respond promptly. Acknowledge all guests regardless of whether they are in your station. Interact in courteous and professional manner with guests, supervisors, and co-workers. Always make guests feel you are on their side by apologizing and being proactive in resolving guest complaints. Alert management to any and all issues that arise at a table. Monitor and maintain cleanliness, sanitation, and organization of all service areas. Retrieve bread from the kitchen, stock the bread drawers, and monitor quality and consistency throughout the night. Prep butter/spread according to pars. Deliver bread to all tables after the order has been taken. Keep the linen storage areas clean and stocked. Clear each course promptly. Clear all guests' plates at once, unless otherwise indicated (napkin on plate, plate pushed away, etc.). Properly mark all tables for each course before delivery of food to the table. Clear each course promptly using clearing guidelines outlined in the sequence of service. Continuously review menu items, and keep up-to-date with all changes. Use daily shift notes as your guide. Alert management to great guests, big spenders, and anyone else you think wants extra attention. Alert chef to all allergies. Alert food runners to all position changes. Ensure accuracy of guest checks and promptly process payments. Complete end of night closing check out. Complete running side-work throughout the evening as assigned. Notify management to any pertinent information related to the shift. Clock in and out for each shift. Notify a manager if you are unable to do so. Follow all responsible alcohol practices. Card all guests who appear under the age of 40 and never serve alcohol to an intoxicated guest. Follow all Health Department "best practices" notes that are found in each service station. Properly stock all plates, silverware, and condiments to par according to restaurant standards. Communicate any supply shortages to management. Deliver food to the table accurately, effectively, and with grace. Announce the item you are delivering to the guest. For example, "Harold's Special Pork Chop" Be prepared to answer any questions the guest may have. Be able to accurately and enthusiastically describe all menu items and their ingredients. Know all front of house and kitchen etiquette procedures. Work with chef to update the kitchen on table status and course readiness. Anticipate guests needs, respond promptly, and acknowledge all guests. Make sure guests have everything they need before leaving the table. Interact in a courteous and professional manner with guests, supervisors, and co-workers. Monitor and maintain cleanliness, sanitation, and organization of the line, dining room floors, and paths of service. Properly stock all plates, silverware, and condiments to par according to restaurant standards. Communicate any supply shortages to management. Clear and re-set tables with attention to detail according to restaurant standards Complete extra cleaning projects as assigned. Complete end of night closing side-work as per restaurant standards. Complete all opening duties as assigned REQUIREMENTS: 1 -2 years of customer service experience preferred Ability to work in a standing position for long periods of time (up to 5 hours). SALARY: $10.35/hour + Tip