Overview We are looking for a highly motivated individuals to join our Guest Services team as a Concierge. The ideal candidate uses their engaging personality to create a memorable impression for our guests through assisting with the planning of their stay. The Concierge is the top source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: Help guests discover their "Wanderlust" experience Provide exceptional customer service by being engaging and taking sincere interest Establishing relationships with local area restaurants, shops and attractions Help to resolve problems and "WOW" guests through recovery when things aren't quite right Promote and sell special hotel programs Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information Communicate all pertinent information to manager on duty Assist other departments as needed Responsibilities High school diploma or equivalent A strong desire to make an impact on other peopleAn outgoing and engaging personalityAdvanced knowledge of the local areaComputer skillsExcellent verbal and written communication skillsAbility to work in a fast-paced settingAbility to stand for the duration of the shiftMust be available to work various shifts including weekends and holidays PI1f20daf1a70f-4055
Apr 29, 2024
Full time
Overview We are looking for a highly motivated individuals to join our Guest Services team as a Concierge. The ideal candidate uses their engaging personality to create a memorable impression for our guests through assisting with the planning of their stay. The Concierge is the top source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: Help guests discover their "Wanderlust" experience Provide exceptional customer service by being engaging and taking sincere interest Establishing relationships with local area restaurants, shops and attractions Help to resolve problems and "WOW" guests through recovery when things aren't quite right Promote and sell special hotel programs Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information Communicate all pertinent information to manager on duty Assist other departments as needed Responsibilities High school diploma or equivalent A strong desire to make an impact on other peopleAn outgoing and engaging personalityAdvanced knowledge of the local areaComputer skillsExcellent verbal and written communication skillsAbility to work in a fast-paced settingAbility to stand for the duration of the shiftMust be available to work various shifts including weekends and holidays PI1f20daf1a70f-4055
About us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Greets, guides and manages patients and visitors throughout the campus. Act as the primary contact for patients, visitors and staff. Works closely with our courier services, security, staff and leadership within the building/campus. Level one support and point person in partnership with our leadership, facilities and support services team for property issues. Assist with customer service requests. Maintains lobby area including and escalates issues accordingly. Strong team player with solid organizational skills. Exceptional service skills with excellent written and verbal communication skills. Some sitting and standing. Approximately 75% standing or walking. Performs other related assigned duties as needed. Education Requirements High School Diploma/GED required. Bachelors Degree Preferred Special Requirements Attention to detail and strong organization skills Exceptional service skills and ability to connect with people at all levels within the organization.
Apr 29, 2024
Full time
About us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Greets, guides and manages patients and visitors throughout the campus. Act as the primary contact for patients, visitors and staff. Works closely with our courier services, security, staff and leadership within the building/campus. Level one support and point person in partnership with our leadership, facilities and support services team for property issues. Assist with customer service requests. Maintains lobby area including and escalates issues accordingly. Strong team player with solid organizational skills. Exceptional service skills with excellent written and verbal communication skills. Some sitting and standing. Approximately 75% standing or walking. Performs other related assigned duties as needed. Education Requirements High School Diploma/GED required. Bachelors Degree Preferred Special Requirements Attention to detail and strong organization skills Exceptional service skills and ability to connect with people at all levels within the organization.
Pay Range: $28.65/hour - $30.65/hour Are you creative, detail-oriented and resourceful problem-solver? Love sharing the Aloha Spirit? The ideal candidate goes beyond checking our guests in and out and has the willingness and ability to work varying schedules including working on weekends, holidays and at least four (4) overnight shift. In addition to all Front Desk and Night Audit duties, our Guest Service Agents/Relief Night Auditors are responsible for providing an exemplary first impression, act as a service ambassador and consistently provides outstanding service with a smile to all of our guests throughout their stay. Responsible for daily audit of all transactions related to guest room charges while overseeing front desk duties during the overnight shift. Acts as a point of communication for guest needs. Promptly responds to guest needs, requests, and complaints. Maximizes customer satisfaction without departmental management and the General Manager by supervising all departments following Hilton standards. To provide guests with excellent service at the front desk from making the reservation to departure. Sells guestrooms, promotes food & beverage outlets, and seasonal hotel promotions. Complete the daily Food and Beverage audit following established policies and procedures. Review daily guest payments and other details to ensure guests provide payment for their stay and other charges. Balances all department accounts and posts any remaining daily charges: reconciles room and tax audits and posts rooms and taxes for all occupied rooms. Balance POS and PMS systems and close the day. Responsible for completing night audit reports for management review. Language Skills: Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. Ability to effectively communicate and comprehend in English both verbally and in written formats, and including the ability to effectively communicate with internal and external customers. Bilingual in Mandarin, Korean, Japanese or Spanish preferred Computer Skills/Experience: Excellent computer proficiency (MS Office - Word, Excel, PowerPoint and Outlook). Proficiency with OnQ System, highly desired Essential Skills: Availability and ability to work overnight on an ongoing basis. Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing. Advanced math or bookkeeping skills Attention to detail and organizational skills. Exceptional time management and multi-tasking skills. Good problem-solving skills. Ability to solve problems and diffuse tense situations. Consistent demonstration of a sense of ownership. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices in a varied paced environment. Ability to attend, retain, and put to use, information provided in required hotel training, both in person and online Ability to use at a minimum the following equipment; computer (PMS System), 10-key, copy machine, multi-line telephone, fax machine, key encoder and fire panel Essential Duties and Responsibilities: Daily Audit and Guest Service Balance the accounts from day shift Balance cash drawer and log receipts Investigate and resolve out-of-balance accounts Keep accurate financial records and ledgers Manage front desk activity and handling guest check-ins and check-outs Ensure customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference Handle customer requests and complaints and directing other employees or departments accordingly Create invoices, bills and checks for vendors, employees and contractors Manage and update all official documentation pertaining to the role Prepare and produce accurate daily reports for forecasts and audits. Ensure that all end-of-day activities have been successfully executed by employees in all departments Answer calls and queries related to potential bookings Maintain and exceed Hilton brand standards. Keeps work area tidy and supplies stocked. Delivers all essential duties and responsibilities of a Guest Service Agent (See full Guest Service Agent job description) Participate in continuous innovations related to the guest/team member experience through new technologies. Performs other duties as assigned. Provides direction and coordination for hotel personnel in the absence of the Department Management/General Manager as required Directs and coordinates various services related to operations as required Assumes responsibility for supervision in the absence of department heads; communicates daily with department heads regarding areas of concern Responds to employee situations by suspending employees pending investigation, when appropriate, following Hilton Hotel policies Provides General Manager and Department Managers with summary of activities during shift by preparing and distributing written log daily Assumes responsibility for overall security of the hotel Assures full security for customers, hotel personnel and property by working closely with Hotel Security Oversees emergency operation to ensure customer safety and minimize hotel losses and liability Takes corrective action during emergency; files appropriate reports to supervisor Calls General Manager at home for any fire, bomb threat, burglary or death that has occurred Ensures proper customer relations and safeguards the hotel's interests by resolving and taking appropriate actions on all customer complaints and/or problems Represents hotel in contact with general public Greets and makes comfortable any VIP's Physical Job Requirements: SITTING: Rarely STANDING/WALKING: Constantly - ability to stand and walk for long periods of time (8 hours) while working at the front desk on a variety of surfaces (carpet, tile, etc.) CROUCHING (BENDING AT KNEES): Lifting and completing tasks performed at low levels. KNEELING/CRAWLING: Lifting and completing tasks performed at low levels. STOOPING (BENDING AT WAIST): Lifting and completing tasks at different levels. TWISTING/TURNING AT KNEES, WAIST & NECK: CLIMBING: Rarely. LEG/FOOT USE: REACHING (OVERHEAD/EXTENSION): Occasionally. Lifting and completing tasks at different levels. HANDLING/GRASPING: FINGERING/FEELING: Finger dexterity to use computer keyboard to take online courses as needed and to look up information for customers PUSHING/PULLING: Up to 30 pounds. LIFTING/CARRYING: Occasionally lifting/moving up to 30 pounds. SPEECH REQUIREMENTS: Constantly required to speak to others, including but not limited to guests, management and other team members, in person and on other communication devices. HEARING REQUIREMENTS: Constantly required to listen to others in person and on the telephone, smart and other communication devices. Required to listen to guest, management and team member requests and concerns. Ability to accurately take and confirm reservations, inquires and ensure all guest needs are met. VISION: Constantly required to see up close and ability to adjust focus. Must be able to see the PMS, answer telephones and see guest approach registration desk. Occasionally required to see distances. Work Environment: Safety Requirements: slip resistant shoes. Literacy: Must be able to accurately take and confirm reservations, inquires and ensure all guest needs are met Exposure to chemicals, noise, vibrations: Exposure to cleaning supplies, printer toners; low to moderate noise levels. Operation of equipment/tools/vehicles: Equipment to include computers and printers, smart devices, safety devices. Work is indoors, non-air conditioned protected from weather, but not necessarily inside temperature changes. Equipment Operation: Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards. Must be able to work varying shifts and schedules to include, AM/ PM, Overnight, Holidays and Weekend shifts Good physical health and stamina. Minimum Requirements: 1 year successful hotel front desk experience (in one location), required Minimum 1 year proven experience as a Night Auditor or in a similar role, preferably in the hotel industry. High School Diploma or GED required Associates Degree or higher preferred 1 year cash bank experience required 1 year Customer Service experience required, preferably in a hotel front desk environment. Relevant military experience in a comparable capacity Our benefit package includes: Hilton Travel Benefit Paid Vacation Paid Sick Leave Group Health (Medical/Dental/Vision/Prescription Drug plans) Health insurance Opt-Out option Group life insurance 401(k) match and more Hilton Waikiki Beach Hotel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call or email Cindy Fujioka at to let us know the nature of your request.
Apr 26, 2024
Full time
Pay Range: $28.65/hour - $30.65/hour Are you creative, detail-oriented and resourceful problem-solver? Love sharing the Aloha Spirit? The ideal candidate goes beyond checking our guests in and out and has the willingness and ability to work varying schedules including working on weekends, holidays and at least four (4) overnight shift. In addition to all Front Desk and Night Audit duties, our Guest Service Agents/Relief Night Auditors are responsible for providing an exemplary first impression, act as a service ambassador and consistently provides outstanding service with a smile to all of our guests throughout their stay. Responsible for daily audit of all transactions related to guest room charges while overseeing front desk duties during the overnight shift. Acts as a point of communication for guest needs. Promptly responds to guest needs, requests, and complaints. Maximizes customer satisfaction without departmental management and the General Manager by supervising all departments following Hilton standards. To provide guests with excellent service at the front desk from making the reservation to departure. Sells guestrooms, promotes food & beverage outlets, and seasonal hotel promotions. Complete the daily Food and Beverage audit following established policies and procedures. Review daily guest payments and other details to ensure guests provide payment for their stay and other charges. Balances all department accounts and posts any remaining daily charges: reconciles room and tax audits and posts rooms and taxes for all occupied rooms. Balance POS and PMS systems and close the day. Responsible for completing night audit reports for management review. Language Skills: Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. Ability to effectively communicate and comprehend in English both verbally and in written formats, and including the ability to effectively communicate with internal and external customers. Bilingual in Mandarin, Korean, Japanese or Spanish preferred Computer Skills/Experience: Excellent computer proficiency (MS Office - Word, Excel, PowerPoint and Outlook). Proficiency with OnQ System, highly desired Essential Skills: Availability and ability to work overnight on an ongoing basis. Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing. Advanced math or bookkeeping skills Attention to detail and organizational skills. Exceptional time management and multi-tasking skills. Good problem-solving skills. Ability to solve problems and diffuse tense situations. Consistent demonstration of a sense of ownership. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices in a varied paced environment. Ability to attend, retain, and put to use, information provided in required hotel training, both in person and online Ability to use at a minimum the following equipment; computer (PMS System), 10-key, copy machine, multi-line telephone, fax machine, key encoder and fire panel Essential Duties and Responsibilities: Daily Audit and Guest Service Balance the accounts from day shift Balance cash drawer and log receipts Investigate and resolve out-of-balance accounts Keep accurate financial records and ledgers Manage front desk activity and handling guest check-ins and check-outs Ensure customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference Handle customer requests and complaints and directing other employees or departments accordingly Create invoices, bills and checks for vendors, employees and contractors Manage and update all official documentation pertaining to the role Prepare and produce accurate daily reports for forecasts and audits. Ensure that all end-of-day activities have been successfully executed by employees in all departments Answer calls and queries related to potential bookings Maintain and exceed Hilton brand standards. Keeps work area tidy and supplies stocked. Delivers all essential duties and responsibilities of a Guest Service Agent (See full Guest Service Agent job description) Participate in continuous innovations related to the guest/team member experience through new technologies. Performs other duties as assigned. Provides direction and coordination for hotel personnel in the absence of the Department Management/General Manager as required Directs and coordinates various services related to operations as required Assumes responsibility for supervision in the absence of department heads; communicates daily with department heads regarding areas of concern Responds to employee situations by suspending employees pending investigation, when appropriate, following Hilton Hotel policies Provides General Manager and Department Managers with summary of activities during shift by preparing and distributing written log daily Assumes responsibility for overall security of the hotel Assures full security for customers, hotel personnel and property by working closely with Hotel Security Oversees emergency operation to ensure customer safety and minimize hotel losses and liability Takes corrective action during emergency; files appropriate reports to supervisor Calls General Manager at home for any fire, bomb threat, burglary or death that has occurred Ensures proper customer relations and safeguards the hotel's interests by resolving and taking appropriate actions on all customer complaints and/or problems Represents hotel in contact with general public Greets and makes comfortable any VIP's Physical Job Requirements: SITTING: Rarely STANDING/WALKING: Constantly - ability to stand and walk for long periods of time (8 hours) while working at the front desk on a variety of surfaces (carpet, tile, etc.) CROUCHING (BENDING AT KNEES): Lifting and completing tasks performed at low levels. KNEELING/CRAWLING: Lifting and completing tasks performed at low levels. STOOPING (BENDING AT WAIST): Lifting and completing tasks at different levels. TWISTING/TURNING AT KNEES, WAIST & NECK: CLIMBING: Rarely. LEG/FOOT USE: REACHING (OVERHEAD/EXTENSION): Occasionally. Lifting and completing tasks at different levels. HANDLING/GRASPING: FINGERING/FEELING: Finger dexterity to use computer keyboard to take online courses as needed and to look up information for customers PUSHING/PULLING: Up to 30 pounds. LIFTING/CARRYING: Occasionally lifting/moving up to 30 pounds. SPEECH REQUIREMENTS: Constantly required to speak to others, including but not limited to guests, management and other team members, in person and on other communication devices. HEARING REQUIREMENTS: Constantly required to listen to others in person and on the telephone, smart and other communication devices. Required to listen to guest, management and team member requests and concerns. Ability to accurately take and confirm reservations, inquires and ensure all guest needs are met. VISION: Constantly required to see up close and ability to adjust focus. Must be able to see the PMS, answer telephones and see guest approach registration desk. Occasionally required to see distances. Work Environment: Safety Requirements: slip resistant shoes. Literacy: Must be able to accurately take and confirm reservations, inquires and ensure all guest needs are met Exposure to chemicals, noise, vibrations: Exposure to cleaning supplies, printer toners; low to moderate noise levels. Operation of equipment/tools/vehicles: Equipment to include computers and printers, smart devices, safety devices. Work is indoors, non-air conditioned protected from weather, but not necessarily inside temperature changes. Equipment Operation: Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards. Must be able to work varying shifts and schedules to include, AM/ PM, Overnight, Holidays and Weekend shifts Good physical health and stamina. Minimum Requirements: 1 year successful hotel front desk experience (in one location), required Minimum 1 year proven experience as a Night Auditor or in a similar role, preferably in the hotel industry. High School Diploma or GED required Associates Degree or higher preferred 1 year cash bank experience required 1 year Customer Service experience required, preferably in a hotel front desk environment. Relevant military experience in a comparable capacity Our benefit package includes: Hilton Travel Benefit Paid Vacation Paid Sick Leave Group Health (Medical/Dental/Vision/Prescription Drug plans) Health insurance Opt-Out option Group life insurance 401(k) match and more Hilton Waikiki Beach Hotel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call or email Cindy Fujioka at to let us know the nature of your request.
Summary The Community Concierge is the first impression for prospective residents, current residents, and vendors. In this role the individual will build personal relationships, have conversations, problem solve, and provide customer service at the highest level. We are seeking a candidate that can operate at a high caliber for a luxury, Class A multifamily property with 555 apartment homes. The right candidate will be able to solve problems quickly, hold themselves What You'll Do: Use software to log and store packages in lockers and over-flow areas when lockers have reached capacity or packages do not fit. Audit Parcel Pending locker reports for packages that need to be moved to overflow areas due to time in storage or returned to sender due to resident no longer residing at property. Maintain processes to accurately distribute packages to residents. Provide customer service in a courteous and professional manner during business hours. Work productively without supervision. Additional responsibilities as required. Notify residents and log all perishable packages into Entrata. Complete weekly audit of package room. Assist residents with lockouts and other concerns. Assist leasing office in setting up and breaking down of resident events. Responsible for distributing and setting up promotional materials in clubhouse. Assisting residents with guest parking, conference room reservations, and all other resident needs. Assisting prospects with inquiries, scheduling tours, answering questions over the phone, coordinating with leasing staff on tour schedules. Managing hospitality bar as well as monitoring inventory stock and requesting purchases to PM as needed. Manage all aspects of Maker Hall. Ensure residents are using amenities appropriately and safely. Ensure lights are turned off at closing, turned on in the morning. Music on at the start of shift. Assisting vendors with directions around the property and connecting them with maintenance when needed. Provide assistance and keys to corporate partners. Manage corporate partners incoming guests per emails sent directly to concierge for check-ins. Distribute replacement keys and parking passes. Provide assistance and access to approved pet sitters & dog walkers. Manage emergencies by reporting quickly to first responders when needed, property manager and maintenance supervisor. Learn how to shut off water during emergency leaks and notify maintenance immediately. Open/close pool during pool season 8am-8pm. Monitor amenity area usage. Close amenity spaces at 10pm nightly. Assist office team with resident renewals by engaging with residents, answering questions, renewing in Entrata. Assist office team with resident notices to vacate by answering questions, sending NTV forms through Entrata, placing units on notice. Assist office team with move ins and outs by providing or collecting keys based on needs and timing. Walk parking areas and tag cars that are parked illegally. Walk parking garages to ensure that none are parked illegally. Monitor cameras at front desk. What You'll Need: 1-2 years experience in a hospitality environment. Customer-focused mentality. High-level communication skills. Ability to answer phones promptly and speak appropriately and professionally. Ability to multitask while maintaining attention to detail. A passion for serving others. Ability to lift up to 25 pounds. Professional attire. Proficiency with Microsoft Office suite and ability to adapt to other computer programs as needed Who We Are PeakMade Real Estate is an Atlanta-based company that specializes in the management and development of off-campus student housing, multi-family and build to rent communities across the US. Our working environment is fun, collaborative, forward-thinking and purposeful. PeakMade Real Estate is an Equal Employment Opportunity employer. Our Mindsets People Matter Most Do the Right Thing Create Moments Own It Evolve
Apr 17, 2024
Full time
Summary The Community Concierge is the first impression for prospective residents, current residents, and vendors. In this role the individual will build personal relationships, have conversations, problem solve, and provide customer service at the highest level. We are seeking a candidate that can operate at a high caliber for a luxury, Class A multifamily property with 555 apartment homes. The right candidate will be able to solve problems quickly, hold themselves What You'll Do: Use software to log and store packages in lockers and over-flow areas when lockers have reached capacity or packages do not fit. Audit Parcel Pending locker reports for packages that need to be moved to overflow areas due to time in storage or returned to sender due to resident no longer residing at property. Maintain processes to accurately distribute packages to residents. Provide customer service in a courteous and professional manner during business hours. Work productively without supervision. Additional responsibilities as required. Notify residents and log all perishable packages into Entrata. Complete weekly audit of package room. Assist residents with lockouts and other concerns. Assist leasing office in setting up and breaking down of resident events. Responsible for distributing and setting up promotional materials in clubhouse. Assisting residents with guest parking, conference room reservations, and all other resident needs. Assisting prospects with inquiries, scheduling tours, answering questions over the phone, coordinating with leasing staff on tour schedules. Managing hospitality bar as well as monitoring inventory stock and requesting purchases to PM as needed. Manage all aspects of Maker Hall. Ensure residents are using amenities appropriately and safely. Ensure lights are turned off at closing, turned on in the morning. Music on at the start of shift. Assisting vendors with directions around the property and connecting them with maintenance when needed. Provide assistance and keys to corporate partners. Manage corporate partners incoming guests per emails sent directly to concierge for check-ins. Distribute replacement keys and parking passes. Provide assistance and access to approved pet sitters & dog walkers. Manage emergencies by reporting quickly to first responders when needed, property manager and maintenance supervisor. Learn how to shut off water during emergency leaks and notify maintenance immediately. Open/close pool during pool season 8am-8pm. Monitor amenity area usage. Close amenity spaces at 10pm nightly. Assist office team with resident renewals by engaging with residents, answering questions, renewing in Entrata. Assist office team with resident notices to vacate by answering questions, sending NTV forms through Entrata, placing units on notice. Assist office team with move ins and outs by providing or collecting keys based on needs and timing. Walk parking areas and tag cars that are parked illegally. Walk parking garages to ensure that none are parked illegally. Monitor cameras at front desk. What You'll Need: 1-2 years experience in a hospitality environment. Customer-focused mentality. High-level communication skills. Ability to answer phones promptly and speak appropriately and professionally. Ability to multitask while maintaining attention to detail. A passion for serving others. Ability to lift up to 25 pounds. Professional attire. Proficiency with Microsoft Office suite and ability to adapt to other computer programs as needed Who We Are PeakMade Real Estate is an Atlanta-based company that specializes in the management and development of off-campus student housing, multi-family and build to rent communities across the US. Our working environment is fun, collaborative, forward-thinking and purposeful. PeakMade Real Estate is an Equal Employment Opportunity employer. Our Mindsets People Matter Most Do the Right Thing Create Moments Own It Evolve
Job Summary: As a Concierge at our hospitality-focused senior living community, you are the first point of contact for residents and their families. Your role is to provide exemplary customer service, assistance, and information to ensure a seamless and enjoyable experience for our residents. This multifaceted position encompasses valet parking, reservation bookings, information dissemination, arranging transportation, and more. Key Responsibilities: Front Desk Reception: Greet residents and visitors with a warm and welcoming attitude. Operate the front desk, answer phone calls, and respond to inquiries in a courteous and professional manner. Concierge Services: Offer valet parking services for residents and guests, ensuring vehicles are safely parked and retrieved. Manage parking reservations and ensure a smooth parking experience. Handle reservation requests for various services, including dining reservations, transportation, and recreational activities. Liaise with relevant departments to ensure reservations are fulfilled to residents' satisfaction. Provide accurate information on community amenities, services, and local attractions. Keep residents informed of community events, activities, and announcements. Arrange transportation services for residents, such as scheduling shuttle services, taxis, or other transportation options as needed. Fulfill resident requests for special services or assistance, such as arranging dry cleaning, housekeeping, and maintenance services. Handle package deliveries, assist with groceries, and coordinate with courier services. Manage RSVPs, event logistics, and resident participation for in-house events. Problem Resolution: Address resident concerns, inquiries, or issues with professionalism and a customer-first approach. Collaborate with the management team to resolve more complex problems. Qualifications: High school diploma or equivalent; additional training or certification in hospitality is a plus. Previous experience in a concierge or front desk role, preferably in a hospitality or senior living setting. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency in using computer systems and reservations software. Knowledge of local services, attractions, and resources. Ability to work a flexible schedule, including evenings, weekends, and holidays. Join our team and be a central part of creating a welcoming and accommodating atmosphere for our residents & community. If you have a passion for providing exceptional customer service, a knack for making reservations, and a commitment to ensuring the comfort and satisfaction of our residents, we encourage you to apply for the Concierge position. Powered by JazzHR
Apr 08, 2024
Full time
Job Summary: As a Concierge at our hospitality-focused senior living community, you are the first point of contact for residents and their families. Your role is to provide exemplary customer service, assistance, and information to ensure a seamless and enjoyable experience for our residents. This multifaceted position encompasses valet parking, reservation bookings, information dissemination, arranging transportation, and more. Key Responsibilities: Front Desk Reception: Greet residents and visitors with a warm and welcoming attitude. Operate the front desk, answer phone calls, and respond to inquiries in a courteous and professional manner. Concierge Services: Offer valet parking services for residents and guests, ensuring vehicles are safely parked and retrieved. Manage parking reservations and ensure a smooth parking experience. Handle reservation requests for various services, including dining reservations, transportation, and recreational activities. Liaise with relevant departments to ensure reservations are fulfilled to residents' satisfaction. Provide accurate information on community amenities, services, and local attractions. Keep residents informed of community events, activities, and announcements. Arrange transportation services for residents, such as scheduling shuttle services, taxis, or other transportation options as needed. Fulfill resident requests for special services or assistance, such as arranging dry cleaning, housekeeping, and maintenance services. Handle package deliveries, assist with groceries, and coordinate with courier services. Manage RSVPs, event logistics, and resident participation for in-house events. Problem Resolution: Address resident concerns, inquiries, or issues with professionalism and a customer-first approach. Collaborate with the management team to resolve more complex problems. Qualifications: High school diploma or equivalent; additional training or certification in hospitality is a plus. Previous experience in a concierge or front desk role, preferably in a hospitality or senior living setting. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency in using computer systems and reservations software. Knowledge of local services, attractions, and resources. Ability to work a flexible schedule, including evenings, weekends, and holidays. Join our team and be a central part of creating a welcoming and accommodating atmosphere for our residents & community. If you have a passion for providing exceptional customer service, a knack for making reservations, and a commitment to ensuring the comfort and satisfaction of our residents, we encourage you to apply for the Concierge position. Powered by JazzHR
As a Concierge, you will provide exceptional customer service to patients, their families, volunteers, and other hospice house visitors. You will be responsible for ensuring that all guests feel welcome and comfortable in the hospice house and are provided with the information and assistance they need. You will work closely with the clinical team to ensure that the needs of the patients and families are met. I. QUALIFICATIONS High school diploma or equivalent. Experience in customer service, preferably in a healthcare setting. An active CNA License is a plus Ability to communicate effectively with patients, families, and visitors. Strong organizational skills and attention to detail. Ability to maintain confidentiality and handle sensitive information. Proficient in Google Suite and other computer applications. Ability to work independently and as part of a team. Compassionate and empathetic. Maintain ServSafe certification. Willingness to work flexible hours, including weekends and holidays. Valid driver's license. II. RESPONSIBILITIES Welcome and greet patients, families, visitors, and volunteers to the hospice house in a warm and friendly manner. Provide information about the hospice house and its services to patients, families, and visitors. Respond to inquiries promptly and professionally, either in person, by phone, or via email. Answer phone calls and direct them to the appropriate person or department. Schedule and coordinate appointments and meetings for patients, families, and visitors. Take reservation requests for respite stays, guest rooms, special events, and other amenities. Assist with admissions and discharges of patients. Communicate with the clinical team regarding patient and family needs and requests. Collaborate with other departments within the hospice house to ensure smooth operations. Serve and/or deliver food in accordance with current federal, state, and local standards and guidelines and our established policies and procedures. Assist with meal service for patients and visitors, including picking up and delivering meals from contracted vendors as needed. Demonstrate infection control and sanitation knowledge concerning food temperatures, hand hygiene, gloves use, and dating food items. Process mail and packages that are delivered and process outgoing packages. Organize and maintain the reception area, including keeping brochures and other materials stocked and organized. Assist with administrative tasks such as filing, scanning, and copying. Provide other Concierge Services as requested. Assist with special projects as needed. Ensure HIPAA compliance and resident confidentiality. III. JOB CONDITIONS The job requires the ability to: Be available at all times during operating hours and for emergency situations. Participate in physical activity. Work for extended periods of time while standing and being involved in physical activity. Perform moderate lifting. Do extensive bending, lifting, and standing regularly. IV. ORIENTATION AND TRAINING Dozoretz Hospice House of Hampton Roads will provide orientation and training, as necessary, to assist the applicant in performing the responsibilities listed above. Trainings may be in-house, or outside seminars. Evidence of orientation and training will become part of the personnel file. V. ACCOUNTABILITY Reports directly to the Concierge Services Coordinator Works cooperatively with all members of the Interdisciplinary Team
Apr 03, 2024
Full time
As a Concierge, you will provide exceptional customer service to patients, their families, volunteers, and other hospice house visitors. You will be responsible for ensuring that all guests feel welcome and comfortable in the hospice house and are provided with the information and assistance they need. You will work closely with the clinical team to ensure that the needs of the patients and families are met. I. QUALIFICATIONS High school diploma or equivalent. Experience in customer service, preferably in a healthcare setting. An active CNA License is a plus Ability to communicate effectively with patients, families, and visitors. Strong organizational skills and attention to detail. Ability to maintain confidentiality and handle sensitive information. Proficient in Google Suite and other computer applications. Ability to work independently and as part of a team. Compassionate and empathetic. Maintain ServSafe certification. Willingness to work flexible hours, including weekends and holidays. Valid driver's license. II. RESPONSIBILITIES Welcome and greet patients, families, visitors, and volunteers to the hospice house in a warm and friendly manner. Provide information about the hospice house and its services to patients, families, and visitors. Respond to inquiries promptly and professionally, either in person, by phone, or via email. Answer phone calls and direct them to the appropriate person or department. Schedule and coordinate appointments and meetings for patients, families, and visitors. Take reservation requests for respite stays, guest rooms, special events, and other amenities. Assist with admissions and discharges of patients. Communicate with the clinical team regarding patient and family needs and requests. Collaborate with other departments within the hospice house to ensure smooth operations. Serve and/or deliver food in accordance with current federal, state, and local standards and guidelines and our established policies and procedures. Assist with meal service for patients and visitors, including picking up and delivering meals from contracted vendors as needed. Demonstrate infection control and sanitation knowledge concerning food temperatures, hand hygiene, gloves use, and dating food items. Process mail and packages that are delivered and process outgoing packages. Organize and maintain the reception area, including keeping brochures and other materials stocked and organized. Assist with administrative tasks such as filing, scanning, and copying. Provide other Concierge Services as requested. Assist with special projects as needed. Ensure HIPAA compliance and resident confidentiality. III. JOB CONDITIONS The job requires the ability to: Be available at all times during operating hours and for emergency situations. Participate in physical activity. Work for extended periods of time while standing and being involved in physical activity. Perform moderate lifting. Do extensive bending, lifting, and standing regularly. IV. ORIENTATION AND TRAINING Dozoretz Hospice House of Hampton Roads will provide orientation and training, as necessary, to assist the applicant in performing the responsibilities listed above. Trainings may be in-house, or outside seminars. Evidence of orientation and training will become part of the personnel file. V. ACCOUNTABILITY Reports directly to the Concierge Services Coordinator Works cooperatively with all members of the Interdisciplinary Team
Since its founding in 1992, Edgewood Properties has established itself as a leading real estate development and property management company. With corporate headquarters in New Jersey, the company is on a course of growth leading to activities across the nation. Given ongoing construction and development plans, our current apartment portfolio of 5,000 plus units is expected to double in the next couple of years and rise to over 10,000 units in the next five years. With our rapid portfolio growth, coupled with ownership's desire to develop and hold rather than sell, the timing is ideal for qualified candidates to come on-board. We're currently seeking a Full-Time Resident Specialist for our multi-family portfolio of properties, with customer service industry experience. Candidate will work at our luxury property, The Lofts at Monroe Parke, Monroe, NJ Must be available to work weekends and flexible shifts. As a Resident Specialist at one of our communities, you will play a pivotal role in the daily operations of our leasing and management office, making substantial contributions to our leasing processes and our unwavering commitment to delivering exceptional customer service. Oversight of the front desk, serving as the initial point of contact for residents, prospective residents, vendors, and contractors. Emphasis will be placed on fostering superior customer relationship management. Guests will be graciously offered refreshments while awaiting a meeting with a leasing consultant. Proficiently addressing inquiries related to the community and amenities, and facilitating assistance for residents in obtaining gate cards/keys. Facilitating service requests for residents approaching the front desk by either entering the request into the system on their behalf or providing guidance on self-submission through the call center or portal. Collaboration with Senior Concierge, Resident Specialist, and/or Leasing Consultants in coordinating resident events, including meetings, parties, cooking nights, movie nights, and other special events designed to enhance resident retention. Efficient management and organization of the package room, encompassing the acceptance of packages, resident notification, and accurate distribution of packages. Closure of packages upon resident retrieval. Engaging with residents and prospective residents to ensure exceptional customer experiences, thereby contributing to successful sales closures and resident retention. Providing support to the Property Manager by handling minor tasks as required. Maintaining office cleanliness, replenishing coffee bars, and monitoring office supplies. Expertly routing calls to the appropriate associates and assisting in scheduling tours and other appointments. Oversight of the weekly Sunday breakfast shopping, preparation, setup, and cleanup. Preparation of leasing materials for prospects, including brochures, floor plans, etc. Ensuring the tidiness and readiness of model and/or vacant units for prospect tours. Developing comprehensive knowledge of the community (a "Community Expert") to assist residents in locating dining and entertainment options outside the community. Attending to residents' needs as a demonstration of superior customer service, including assistance with package-carrying, arranging birthday treats, and coordinating small gifts or balloons for resident milestones/events (engagements, weddings, births, loss, etc.). Opening and closing the leasing office, ensuring preparedness for the day ahead. Establishing familiarity with residents and cultivating a deep understanding of their preferences to proactively anticipate and deliver memorable experiences tailored to their individual needs. Overseeing all duties associated with the concierge position, including the effective management and scheduling of the concierge team to ensure seamless coverage of the leasing office. Guiding residents through the lease renewal process, providing comprehensive assistance to ensure their comfort and understanding of the renewal procedures. Coordinating and executing resident move-ins and move-outs, setting clear expectations for residents regarding their responsibilities and obligations during their residency and upon their departure. Serving as a liaison between residents and the maintenance team on-site to facilitate the efficient coordination of service request repairs, ensuring timely resolution and resident satisfaction. Managing monthly resident events, overseeing expenditures on office and breakfast items, and maintaining general office supply inventory. Collaborating closely with the onsite manager to enhance resident retention strategies and initiatives. Addressing online reviews and managing JTurner reviews to uphold a positive online presence and respond effectively to resident feedback. Conducting follow-up communications with residents upon completion of repairs to confirm satisfaction and completion. Ensuring residents remain compliant with renters' insurance requirements through proactive communication and updates. HS Diploma Required. Flexibility Willingness to work flexible hours, including evenings and weekends. Ability to adapt to changing situations and priorities. Computer Skills Proficiency in using basic computer software such as Microsoft Outlook, Word, and Excel. Familiarity with Outlook Calendar. Communication Skills Excellent verbal and written communication skills. Ability to communicate effectively with guests, staff, and vendors. Customer Service or Hospitality Experience Previous experience in a customer-facing service role is often preferred. Professionalism Professional appearance and demeanor. Required to wear an all-black uniform daily. No facial piercings as well as unnatural colored hair or visible tattoos. Respect for confidentiality and discretion. Attention to Detail Keen attention to detail to ensure accuracy in fulfilling guest/resident requests. Problem-Solving Skills Ability to think on your feet and find creative solutions to meet guests'/residents' needs. Team Player Ability to work well as a part of a team. Collaboration with other departments and staff members. Physical Stamina Concierge are required to handle resident packages and deliveries. The ability to carry and sort packages before handing off to residents. In return, we offer competitive compensation, along with comprehensive benefits, including medical and dental and vision benefits, life insurance, a 401(k) with company match and a corporate team environment with opportunity of advancement. Also includes on-site company fitness gym, discounts on housing and home appliances . For immediate consideration, please apply online at All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Apr 29, 2024
Full time
Since its founding in 1992, Edgewood Properties has established itself as a leading real estate development and property management company. With corporate headquarters in New Jersey, the company is on a course of growth leading to activities across the nation. Given ongoing construction and development plans, our current apartment portfolio of 5,000 plus units is expected to double in the next couple of years and rise to over 10,000 units in the next five years. With our rapid portfolio growth, coupled with ownership's desire to develop and hold rather than sell, the timing is ideal for qualified candidates to come on-board. We're currently seeking a Full-Time Resident Specialist for our multi-family portfolio of properties, with customer service industry experience. Candidate will work at our luxury property, The Lofts at Monroe Parke, Monroe, NJ Must be available to work weekends and flexible shifts. As a Resident Specialist at one of our communities, you will play a pivotal role in the daily operations of our leasing and management office, making substantial contributions to our leasing processes and our unwavering commitment to delivering exceptional customer service. Oversight of the front desk, serving as the initial point of contact for residents, prospective residents, vendors, and contractors. Emphasis will be placed on fostering superior customer relationship management. Guests will be graciously offered refreshments while awaiting a meeting with a leasing consultant. Proficiently addressing inquiries related to the community and amenities, and facilitating assistance for residents in obtaining gate cards/keys. Facilitating service requests for residents approaching the front desk by either entering the request into the system on their behalf or providing guidance on self-submission through the call center or portal. Collaboration with Senior Concierge, Resident Specialist, and/or Leasing Consultants in coordinating resident events, including meetings, parties, cooking nights, movie nights, and other special events designed to enhance resident retention. Efficient management and organization of the package room, encompassing the acceptance of packages, resident notification, and accurate distribution of packages. Closure of packages upon resident retrieval. Engaging with residents and prospective residents to ensure exceptional customer experiences, thereby contributing to successful sales closures and resident retention. Providing support to the Property Manager by handling minor tasks as required. Maintaining office cleanliness, replenishing coffee bars, and monitoring office supplies. Expertly routing calls to the appropriate associates and assisting in scheduling tours and other appointments. Oversight of the weekly Sunday breakfast shopping, preparation, setup, and cleanup. Preparation of leasing materials for prospects, including brochures, floor plans, etc. Ensuring the tidiness and readiness of model and/or vacant units for prospect tours. Developing comprehensive knowledge of the community (a "Community Expert") to assist residents in locating dining and entertainment options outside the community. Attending to residents' needs as a demonstration of superior customer service, including assistance with package-carrying, arranging birthday treats, and coordinating small gifts or balloons for resident milestones/events (engagements, weddings, births, loss, etc.). Opening and closing the leasing office, ensuring preparedness for the day ahead. Establishing familiarity with residents and cultivating a deep understanding of their preferences to proactively anticipate and deliver memorable experiences tailored to their individual needs. Overseeing all duties associated with the concierge position, including the effective management and scheduling of the concierge team to ensure seamless coverage of the leasing office. Guiding residents through the lease renewal process, providing comprehensive assistance to ensure their comfort and understanding of the renewal procedures. Coordinating and executing resident move-ins and move-outs, setting clear expectations for residents regarding their responsibilities and obligations during their residency and upon their departure. Serving as a liaison between residents and the maintenance team on-site to facilitate the efficient coordination of service request repairs, ensuring timely resolution and resident satisfaction. Managing monthly resident events, overseeing expenditures on office and breakfast items, and maintaining general office supply inventory. Collaborating closely with the onsite manager to enhance resident retention strategies and initiatives. Addressing online reviews and managing JTurner reviews to uphold a positive online presence and respond effectively to resident feedback. Conducting follow-up communications with residents upon completion of repairs to confirm satisfaction and completion. Ensuring residents remain compliant with renters' insurance requirements through proactive communication and updates. HS Diploma Required. Flexibility Willingness to work flexible hours, including evenings and weekends. Ability to adapt to changing situations and priorities. Computer Skills Proficiency in using basic computer software such as Microsoft Outlook, Word, and Excel. Familiarity with Outlook Calendar. Communication Skills Excellent verbal and written communication skills. Ability to communicate effectively with guests, staff, and vendors. Customer Service or Hospitality Experience Previous experience in a customer-facing service role is often preferred. Professionalism Professional appearance and demeanor. Required to wear an all-black uniform daily. No facial piercings as well as unnatural colored hair or visible tattoos. Respect for confidentiality and discretion. Attention to Detail Keen attention to detail to ensure accuracy in fulfilling guest/resident requests. Problem-Solving Skills Ability to think on your feet and find creative solutions to meet guests'/residents' needs. Team Player Ability to work well as a part of a team. Collaboration with other departments and staff members. Physical Stamina Concierge are required to handle resident packages and deliveries. The ability to carry and sort packages before handing off to residents. In return, we offer competitive compensation, along with comprehensive benefits, including medical and dental and vision benefits, life insurance, a 401(k) with company match and a corporate team environment with opportunity of advancement. Also includes on-site company fitness gym, discounts on housing and home appliances . For immediate consideration, please apply online at All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Job Details Job Location: Le Parc Suite Hotel - West Hollywood, CA Salary Range: $22.00 - $24.00 Hourly Description About our company: Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue. Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. Primary mission: Responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay. The Night Auditor normally works a regular 3rd front desk shift, however, may be asked and assigned another shift due to work needs. SCOPE OF WORK + TEAM Reports to the Front Office Manager/Night Manager/Accounting Manager and Supervisors Supports the front office team, sales team and guest experience RESPONSIBILITIES Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties. Possess knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times. Acknowledge all guests, anticipate needs, and always respond promptly to maintain positive guest relations at all times. Process guest check-in by confirming reservations and review all noted information. Guest(s) without reservations can be sold and agreed on room type. Register guest in OPERA, generate registration card and verify registration with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them. Maintain guest history files. Set-up accurate accounts for each guest with accordance to their requirements, i.e., separate room/tax/incidentals/comps. File registration cards and vouchers by room number. Assist and process overbooked or "walked" guests. Assist and provide room change accommodations. Document all guest requests, complaints, or problems. Resolve guest complaints to ensure guest satisfaction. Maintain organized and clean work area with necessary supplies. Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times. Communicate with prior shift's Front Desk Agent to review all follow-up items. Answer department telephone within property guidelines as to number of rings, correct greeting and proper etiquette. Process end of day reports. Qualifications EXPERIENCE: Prior Experience: 1+ Previous Front Desk/Night audit experience of employment in a related position with this company or other companies in hotels or administration related work. IT Expertise: Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred. Must have basic Excel, PowerPoint, Word; PC knowledge, minimum typing speed of 50wpm, ability to write and communicate professionally, bi-lingual fluency a plus; Must be hospitality oriented, and possess the ability to work under pressure. Should possess the ability to complete multiple tasks simultaneously. Education: High School diploma or GED required; college degree preferred. Subject Expertise: Must be able to sustain composure, remain calm and possess a positive attitude. Must be energetic and outgoing. Must be service oriented with excellent customer service skills. Must be able to follow directions with focus to detail, speed, and accuracy. Must be a team player with the ability to work under minimal supervision. Must be able to multi-task in a fast-paced work environment. Must possess excellent interpersonal and organizational skills. Must have basic knowledge of arithmetic. Must have the ability to input data and access information on the computer. Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred. Must be able to read, write and understand the English language. Must be able to exercise confidentiality and discretion. Must be able to effectively communicate. OTHER EXPECTATIONS: Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook. Demonstrate a working knowledge of all company safety and security procedures. Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues. Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required. Benefits: Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes: Full Time Benefits Competitive Base Salary PTO Medical, Dental, Vision, Life, Pet Insurance 401K Costco Membership Bereavement Leave Management Contract Referral Program Education Assistance Additional Per Position Employee Rates at all of Springboard Hospitality's 35+ Hotels Monthly Cell Phone Stipend Dry Cleaning Services Hotel Level Executive Bonus Program Retention Bonuses Lead Share Program Associate of the Month/Quarter & Company-wide Associate of the Year Programs Associate Referral Bonus Program Springboard Hospitality Core Values: CONNECTED. We are plugged into people, technology and the cutting edge of culture. INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation. COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand. PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve. DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment. OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.
Apr 25, 2024
Full time
Job Details Job Location: Le Parc Suite Hotel - West Hollywood, CA Salary Range: $22.00 - $24.00 Hourly Description About our company: Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue. Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. Primary mission: Responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay. The Night Auditor normally works a regular 3rd front desk shift, however, may be asked and assigned another shift due to work needs. SCOPE OF WORK + TEAM Reports to the Front Office Manager/Night Manager/Accounting Manager and Supervisors Supports the front office team, sales team and guest experience RESPONSIBILITIES Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties. Possess knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times. Acknowledge all guests, anticipate needs, and always respond promptly to maintain positive guest relations at all times. Process guest check-in by confirming reservations and review all noted information. Guest(s) without reservations can be sold and agreed on room type. Register guest in OPERA, generate registration card and verify registration with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them. Maintain guest history files. Set-up accurate accounts for each guest with accordance to their requirements, i.e., separate room/tax/incidentals/comps. File registration cards and vouchers by room number. Assist and process overbooked or "walked" guests. Assist and provide room change accommodations. Document all guest requests, complaints, or problems. Resolve guest complaints to ensure guest satisfaction. Maintain organized and clean work area with necessary supplies. Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times. Communicate with prior shift's Front Desk Agent to review all follow-up items. Answer department telephone within property guidelines as to number of rings, correct greeting and proper etiquette. Process end of day reports. Qualifications EXPERIENCE: Prior Experience: 1+ Previous Front Desk/Night audit experience of employment in a related position with this company or other companies in hotels or administration related work. IT Expertise: Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred. Must have basic Excel, PowerPoint, Word; PC knowledge, minimum typing speed of 50wpm, ability to write and communicate professionally, bi-lingual fluency a plus; Must be hospitality oriented, and possess the ability to work under pressure. Should possess the ability to complete multiple tasks simultaneously. Education: High School diploma or GED required; college degree preferred. Subject Expertise: Must be able to sustain composure, remain calm and possess a positive attitude. Must be energetic and outgoing. Must be service oriented with excellent customer service skills. Must be able to follow directions with focus to detail, speed, and accuracy. Must be a team player with the ability to work under minimal supervision. Must be able to multi-task in a fast-paced work environment. Must possess excellent interpersonal and organizational skills. Must have basic knowledge of arithmetic. Must have the ability to input data and access information on the computer. Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred. Must be able to read, write and understand the English language. Must be able to exercise confidentiality and discretion. Must be able to effectively communicate. OTHER EXPECTATIONS: Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook. Demonstrate a working knowledge of all company safety and security procedures. Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues. Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required. Benefits: Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes: Full Time Benefits Competitive Base Salary PTO Medical, Dental, Vision, Life, Pet Insurance 401K Costco Membership Bereavement Leave Management Contract Referral Program Education Assistance Additional Per Position Employee Rates at all of Springboard Hospitality's 35+ Hotels Monthly Cell Phone Stipend Dry Cleaning Services Hotel Level Executive Bonus Program Retention Bonuses Lead Share Program Associate of the Month/Quarter & Company-wide Associate of the Year Programs Associate Referral Bonus Program Springboard Hospitality Core Values: CONNECTED. We are plugged into people, technology and the cutting edge of culture. INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation. COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand. PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve. DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment. OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.
Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Maintain cleanliness and appearance of the hotel, all the while providing amazing service to our guests along the way. Act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: Ensure that the lobby, hallways, public areas, including the sidewalk, brass awning poles, signage, entrance, and alley are kept clean. Clean and set-up meeting room functions according to the function sheets. Deep cleaning of areas including the shampooing of rooms and public spaces as assigned. Set up and maintain complimentary hotel lobby functions including the morning coffee service and nightly concierge events. Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk. Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift. Check and replenish your supplies and cleaning tools. Quickly respond to guest requests in a friendly manner. Return lost items with proper documentation to the Housekeeping Department. We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job post at times, as we all do. What You Bring High School Diploma is preferred. 1 year of experience in customer service or similar position. Previous housekeeping experience is a plus. Passion for customer service and good verbal communication skills, basic writing skills. Flexible schedule, able to work nights, weekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.
Apr 23, 2024
Full time
Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Maintain cleanliness and appearance of the hotel, all the while providing amazing service to our guests along the way. Act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: Ensure that the lobby, hallways, public areas, including the sidewalk, brass awning poles, signage, entrance, and alley are kept clean. Clean and set-up meeting room functions according to the function sheets. Deep cleaning of areas including the shampooing of rooms and public spaces as assigned. Set up and maintain complimentary hotel lobby functions including the morning coffee service and nightly concierge events. Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk. Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift. Check and replenish your supplies and cleaning tools. Quickly respond to guest requests in a friendly manner. Return lost items with proper documentation to the Housekeeping Department. We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job post at times, as we all do. What You Bring High School Diploma is preferred. 1 year of experience in customer service or similar position. Previous housekeeping experience is a plus. Passion for customer service and good verbal communication skills, basic writing skills. Flexible schedule, able to work nights, weekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Apr 21, 2024
Full time
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Lark Hotels is seeking a full-time Guest Experience Associates at Bluebird Dennisport. Guest Experience Associates are the first face guests of the hotel see, and they are responsible for interaction with in-house guests, answering phone calls, providing concierge services, and prepping breakfast. Guest Experience Associates demonstrate exceptional hospitality in an attentive, friendly, and efficient manner going above and beyond to ensure that guest experiences will be worth remembering. The key service roles begin with greeting guests and end with delivering a departure experience that makes a guest book their next stay! This position requires an outgoing, enthusiastic personality, strong attention to detail, and the ability to work without constant direct supervision. Basic cooking/baking knowledge is preferred. If you love interacting with people in a positive work environment, apply now! Compensation: $19 hour Responsibilities: Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Register and orient arriving guests according to property standards. Be knowledgeable about the property, its programs, amenities and experiences. Have a working knowledge of property's phone and other communication systems. Answer telephone calls with a pleasant demeanor according to property etiquette, listening carefully to caller's requests, and clearly taking, dating, distributing or filing notes as needed. Be knowledgeable of your role in the properties reservations process. Qualifications: 1+ year of hotel industry experience or related job preferred Comfortable taking telephone calls and mitigating stressful situations High school diploma, GED, or equivalent Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills About Company Our stylish rooms, suites, and cottages have everything you need (and nothing you don't) for a relaxing, affordable trip to the Cape. In the heart of the Cape, and considered a "beachers' paradise", the village of Dennis Port is right on the Nantucket Sound. Offering warm ocean temps that beckon swimmers, boaters, and surfers from far and wide, the nearest beaches and waterfront dining are just a 1/2 mile from our front door. Just minutes from the beach, spend a day sunbathing on the sand or getting out on the water. The surf is waiting! Stay in the heart of Cape Cod at Bluebird Dennisport. Website: Compensation details: 19-19 Hourly Wage PIa38c00c1-
Apr 19, 2024
Full time
Lark Hotels is seeking a full-time Guest Experience Associates at Bluebird Dennisport. Guest Experience Associates are the first face guests of the hotel see, and they are responsible for interaction with in-house guests, answering phone calls, providing concierge services, and prepping breakfast. Guest Experience Associates demonstrate exceptional hospitality in an attentive, friendly, and efficient manner going above and beyond to ensure that guest experiences will be worth remembering. The key service roles begin with greeting guests and end with delivering a departure experience that makes a guest book their next stay! This position requires an outgoing, enthusiastic personality, strong attention to detail, and the ability to work without constant direct supervision. Basic cooking/baking knowledge is preferred. If you love interacting with people in a positive work environment, apply now! Compensation: $19 hour Responsibilities: Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Register and orient arriving guests according to property standards. Be knowledgeable about the property, its programs, amenities and experiences. Have a working knowledge of property's phone and other communication systems. Answer telephone calls with a pleasant demeanor according to property etiquette, listening carefully to caller's requests, and clearly taking, dating, distributing or filing notes as needed. Be knowledgeable of your role in the properties reservations process. Qualifications: 1+ year of hotel industry experience or related job preferred Comfortable taking telephone calls and mitigating stressful situations High school diploma, GED, or equivalent Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills About Company Our stylish rooms, suites, and cottages have everything you need (and nothing you don't) for a relaxing, affordable trip to the Cape. In the heart of the Cape, and considered a "beachers' paradise", the village of Dennis Port is right on the Nantucket Sound. Offering warm ocean temps that beckon swimmers, boaters, and surfers from far and wide, the nearest beaches and waterfront dining are just a 1/2 mile from our front door. Just minutes from the beach, spend a day sunbathing on the sand or getting out on the water. The surf is waiting! Stay in the heart of Cape Cod at Bluebird Dennisport. Website: Compensation details: 19-19 Hourly Wage PIa38c00c1-
Looking for a full-time or part-time Guest Services Associate at AWOL Provincetown. - First point of contact for hotel guests, responsible for guest interactions, phone inquiries, concierge services, and breakfast preparation. - Provide exceptional hospitality with attentiveness, friendliness, and efficiency to create memorable guest experiences. - Key responsibilities include greeting guests, ensuring a delightful stay, and offering a memorable departure experience to encourage return visits. - Seeking candidates with outgoing personalities, attention to detail, ability to work independently, and a preference for basic cooking/baking skills. - If you enjoy engaging with people in a positive setting, apply now! Website: AWOL Provincetown () Compensation: $19 - $20 hourly Responsibilities: Greet hotel guests warmly and with a smile upon arrival, ensuring eye contact for a personal touch. Conduct tours of the hotel's facilities, services, amenities, and available activities for guests. Handle incoming phone calls professionally, taking necessary notes and information as required. Familiarize yourself with the Lark Hotels reservation system and follow the designated procedures. Display top-notch customer service, strong communication skills, excellent organizational abilities, and effective time management. Qualifications: Minimum of 1 year of experience in the hospitality industry or a related field required. Completion of high school, GED, or equivalent is mandatory. Proficient in handling phone calls and effectively managing challenging situations. Possess outstanding customer service, communication, organizational, and time management abilities. About Company When it's time to take leave from the ordinary, AWOL (formerly Inn at the Moors) is your P-town destination. Set against this beach town's iconic moors, immerse yourself in the relaxed vibe and private amenities of our 30-room Provincetown Inn. The heart and soul of Provincetown were built by the LGBTQ community, and that vibrant rhythm carries on today. Our Provincetown hotel is located in the West End, just a short walk from an eclectic mix of shopping, dining, beaches, and nightlife that reflects the area's diverse and colorful roots. Coupled with our secluded location, AWOL's amenities will leave you wanting for nothing. We live and breathe the essence that makes P-town the vibrant retreat that it is, honoring its history as a place of inclusion and diversity. Everyone is welcome, and we'll save you a seat at the pool. We'll be the ones floating on giant inflatable donuts. Website: Compensation details: 19-20 Hourly Wage PI37d0a377a1fe-7807
Apr 19, 2024
Full time
Looking for a full-time or part-time Guest Services Associate at AWOL Provincetown. - First point of contact for hotel guests, responsible for guest interactions, phone inquiries, concierge services, and breakfast preparation. - Provide exceptional hospitality with attentiveness, friendliness, and efficiency to create memorable guest experiences. - Key responsibilities include greeting guests, ensuring a delightful stay, and offering a memorable departure experience to encourage return visits. - Seeking candidates with outgoing personalities, attention to detail, ability to work independently, and a preference for basic cooking/baking skills. - If you enjoy engaging with people in a positive setting, apply now! Website: AWOL Provincetown () Compensation: $19 - $20 hourly Responsibilities: Greet hotel guests warmly and with a smile upon arrival, ensuring eye contact for a personal touch. Conduct tours of the hotel's facilities, services, amenities, and available activities for guests. Handle incoming phone calls professionally, taking necessary notes and information as required. Familiarize yourself with the Lark Hotels reservation system and follow the designated procedures. Display top-notch customer service, strong communication skills, excellent organizational abilities, and effective time management. Qualifications: Minimum of 1 year of experience in the hospitality industry or a related field required. Completion of high school, GED, or equivalent is mandatory. Proficient in handling phone calls and effectively managing challenging situations. Possess outstanding customer service, communication, organizational, and time management abilities. About Company When it's time to take leave from the ordinary, AWOL (formerly Inn at the Moors) is your P-town destination. Set against this beach town's iconic moors, immerse yourself in the relaxed vibe and private amenities of our 30-room Provincetown Inn. The heart and soul of Provincetown were built by the LGBTQ community, and that vibrant rhythm carries on today. Our Provincetown hotel is located in the West End, just a short walk from an eclectic mix of shopping, dining, beaches, and nightlife that reflects the area's diverse and colorful roots. Coupled with our secluded location, AWOL's amenities will leave you wanting for nothing. We live and breathe the essence that makes P-town the vibrant retreat that it is, honoring its history as a place of inclusion and diversity. Everyone is welcome, and we'll save you a seat at the pool. We'll be the ones floating on giant inflatable donuts. Website: Compensation details: 19-20 Hourly Wage PI37d0a377a1fe-7807
Since its founding in 1992, Edgewood Properties has established itself as a leading real estate development and property management company. With corporate headquarters in New Jersey, the company is on a course of growth leading to activities across the nation. Given ongoing construction and development plans, our current apartment portfolio of 5,000 plus units is expected to double in the next couple of years and rise to over 10,000 units in the next five years. With our rapid portfolio growth, coupled with ownership's desire to develop and hold rather than sell, the timing is ideal for qualified candidates to come on-board. We're currently seeking a Full-Time Resident Specialist for our multi-family portfolio of properties, with customer service industry experience. Candidate will work at Brookside Gardens, Somerville, NJ Must be available to work weekends and flexible shifts. As a Resident Specialist at one of our communities, you will play a pivotal role in the daily operations of our leasing and management office, making substantial contributions to our leasing processes and our unwavering commitment to delivering exceptional customer service. Oversight of the front desk, serving as the initial point of contact for residents, prospective residents, vendors, and contractors. Emphasis will be placed on fostering superior customer relationship management. Guests will be graciously offered refreshments while awaiting a meeting with a leasing consultant. Proficiently addressing inquiries related to the community and amenities, and facilitating assistance for residents in obtaining gate cards/keys. Facilitating service requests for residents approaching the front desk by either entering the request into the system on their behalf or providing guidance on self-submission through the call center or portal. Collaboration with Senior Concierge, Resident Specialist, and/or Leasing Consultants in coordinating resident events, including meetings, parties, cooking nights, movie nights, and other special events designed to enhance resident retention. Efficient management and organization of the package room, encompassing the acceptance of packages, resident notification, and accurate distribution of packages. Closure of packages upon resident retrieval. Engaging with residents and prospective residents to ensure exceptional customer experiences, thereby contributing to successful sales closures and resident retention. Providing support to the Property Manager by handling minor tasks as required. Maintaining office cleanliness, replenishing coffee bars, and monitoring office supplies. Expertly routing calls to the appropriate associates and assisting in scheduling tours and other appointments. Oversight of the weekly Sunday breakfast shopping, preparation, setup, and cleanup. Preparation of leasing materials for prospects, including brochures, floor plans, etc. Ensuring the tidiness and readiness of model and/or vacant units for prospect tours. Developing comprehensive knowledge of the community (a "Community Expert") to assist residents in locating dining and entertainment options outside the community. Attending to residents' needs as a demonstration of superior customer service, including assistance with package-carrying, arranging birthday treats, and coordinating small gifts or balloons for resident milestones/events (engagements, weddings, births, loss, etc.). Opening and closing the leasing office, ensuring preparedness for the day ahead. Establishing familiarity with residents and cultivating a deep understanding of their preferences to proactively anticipate and deliver memorable experiences tailored to their individual needs. Overseeing all duties associated with the concierge position, including the effective management and scheduling of the concierge team to ensure seamless coverage of the leasing office. Guiding residents through the lease renewal process, providing comprehensive assistance to ensure their comfort and understanding of the renewal procedures. Coordinating and executing resident move-ins and move-outs, setting clear expectations for residents regarding their responsibilities and obligations during their residency and upon their departure. Serving as a liaison between residents and the maintenance team on-site to facilitate the efficient coordination of service request repairs, ensuring timely resolution and resident satisfaction. Managing monthly resident events, overseeing expenditures on office and breakfast items, and maintaining general office supply inventory. Collaborating closely with the onsite manager to enhance resident retention strategies and initiatives. Addressing online reviews and managing JTurner reviews to uphold a positive online presence and respond effectively to resident feedback. Conducting follow-up communications with residents upon completion of repairs to confirm satisfaction and completion. Ensuring residents remain compliant with renters' insurance requirements through proactive communication and updates. HS Diploma Required. Flexibility Willingness to work flexible hours, including evenings and weekends. Ability to adapt to changing situations and priorities. Computer Skills Proficiency in using basic computer software such as Microsoft Outlook, Word, and Excel. Familiarity with Outlook Calendar. Communication Skills Excellent verbal and written communication skills. Ability to communicate effectively with guests, staff, and vendors. Customer Service or Hospitality Experience Previous experience in a customer-facing service role is often preferred. Professionalism Professional appearance and demeanor. Required to wear an all-black uniform daily. No facial piercings as well as unnatural colored hair or visible tattoos. Respect for confidentiality and discretion. Attention to Detail Keen attention to detail to ensure accuracy in fulfilling guest/resident requests. Problem-Solving Skills Ability to think on your feet and find creative solutions to meet guests'/residents' needs. Team Player Ability to work well as a part of a team. Collaboration with other departments and staff members. Physical Stamina Concierge are required to handle resident packages and deliveries. The ability to carry and sort packages before handing off to residents. In return, we offer competitive compensation, along with comprehensive benefits, including medical and dental and vision benefits, life insurance, a 401(k) with company match and a corporate team environment with opportunity of advancement. Also includes on-site company fitness gym, discounts on housing and home appliances . For immediate consideration, please apply online at All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Apr 12, 2024
Full time
Since its founding in 1992, Edgewood Properties has established itself as a leading real estate development and property management company. With corporate headquarters in New Jersey, the company is on a course of growth leading to activities across the nation. Given ongoing construction and development plans, our current apartment portfolio of 5,000 plus units is expected to double in the next couple of years and rise to over 10,000 units in the next five years. With our rapid portfolio growth, coupled with ownership's desire to develop and hold rather than sell, the timing is ideal for qualified candidates to come on-board. We're currently seeking a Full-Time Resident Specialist for our multi-family portfolio of properties, with customer service industry experience. Candidate will work at Brookside Gardens, Somerville, NJ Must be available to work weekends and flexible shifts. As a Resident Specialist at one of our communities, you will play a pivotal role in the daily operations of our leasing and management office, making substantial contributions to our leasing processes and our unwavering commitment to delivering exceptional customer service. Oversight of the front desk, serving as the initial point of contact for residents, prospective residents, vendors, and contractors. Emphasis will be placed on fostering superior customer relationship management. Guests will be graciously offered refreshments while awaiting a meeting with a leasing consultant. Proficiently addressing inquiries related to the community and amenities, and facilitating assistance for residents in obtaining gate cards/keys. Facilitating service requests for residents approaching the front desk by either entering the request into the system on their behalf or providing guidance on self-submission through the call center or portal. Collaboration with Senior Concierge, Resident Specialist, and/or Leasing Consultants in coordinating resident events, including meetings, parties, cooking nights, movie nights, and other special events designed to enhance resident retention. Efficient management and organization of the package room, encompassing the acceptance of packages, resident notification, and accurate distribution of packages. Closure of packages upon resident retrieval. Engaging with residents and prospective residents to ensure exceptional customer experiences, thereby contributing to successful sales closures and resident retention. Providing support to the Property Manager by handling minor tasks as required. Maintaining office cleanliness, replenishing coffee bars, and monitoring office supplies. Expertly routing calls to the appropriate associates and assisting in scheduling tours and other appointments. Oversight of the weekly Sunday breakfast shopping, preparation, setup, and cleanup. Preparation of leasing materials for prospects, including brochures, floor plans, etc. Ensuring the tidiness and readiness of model and/or vacant units for prospect tours. Developing comprehensive knowledge of the community (a "Community Expert") to assist residents in locating dining and entertainment options outside the community. Attending to residents' needs as a demonstration of superior customer service, including assistance with package-carrying, arranging birthday treats, and coordinating small gifts or balloons for resident milestones/events (engagements, weddings, births, loss, etc.). Opening and closing the leasing office, ensuring preparedness for the day ahead. Establishing familiarity with residents and cultivating a deep understanding of their preferences to proactively anticipate and deliver memorable experiences tailored to their individual needs. Overseeing all duties associated with the concierge position, including the effective management and scheduling of the concierge team to ensure seamless coverage of the leasing office. Guiding residents through the lease renewal process, providing comprehensive assistance to ensure their comfort and understanding of the renewal procedures. Coordinating and executing resident move-ins and move-outs, setting clear expectations for residents regarding their responsibilities and obligations during their residency and upon their departure. Serving as a liaison between residents and the maintenance team on-site to facilitate the efficient coordination of service request repairs, ensuring timely resolution and resident satisfaction. Managing monthly resident events, overseeing expenditures on office and breakfast items, and maintaining general office supply inventory. Collaborating closely with the onsite manager to enhance resident retention strategies and initiatives. Addressing online reviews and managing JTurner reviews to uphold a positive online presence and respond effectively to resident feedback. Conducting follow-up communications with residents upon completion of repairs to confirm satisfaction and completion. Ensuring residents remain compliant with renters' insurance requirements through proactive communication and updates. HS Diploma Required. Flexibility Willingness to work flexible hours, including evenings and weekends. Ability to adapt to changing situations and priorities. Computer Skills Proficiency in using basic computer software such as Microsoft Outlook, Word, and Excel. Familiarity with Outlook Calendar. Communication Skills Excellent verbal and written communication skills. Ability to communicate effectively with guests, staff, and vendors. Customer Service or Hospitality Experience Previous experience in a customer-facing service role is often preferred. Professionalism Professional appearance and demeanor. Required to wear an all-black uniform daily. No facial piercings as well as unnatural colored hair or visible tattoos. Respect for confidentiality and discretion. Attention to Detail Keen attention to detail to ensure accuracy in fulfilling guest/resident requests. Problem-Solving Skills Ability to think on your feet and find creative solutions to meet guests'/residents' needs. Team Player Ability to work well as a part of a team. Collaboration with other departments and staff members. Physical Stamina Concierge are required to handle resident packages and deliveries. The ability to carry and sort packages before handing off to residents. In return, we offer competitive compensation, along with comprehensive benefits, including medical and dental and vision benefits, life insurance, a 401(k) with company match and a corporate team environment with opportunity of advancement. Also includes on-site company fitness gym, discounts on housing and home appliances . For immediate consideration, please apply online at All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.